id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1 value |
|---|---|---|---|
9,269 | what are the steps to activate my card? | 56 | trimmed_train |
1,663 | Can I make an account for my daughter? | 35 | trimmed_train |
9,460 | extra fees on a cash withdrawal, not cool. | 39 | trimmed_train |
2,929 | Please let me know what currency I can use to top up my account? | 14 | trimmed_train |
1,281 | Why doesn't my card work for any transactions? | 74 | trimmed_train |
2,914 | Which currencies do you handle? | 14 | trimmed_train |
307 | I need to know what your exchange rates are. | 5 | trimmed_train |
3,131 | Are there any places that won't take my card? | 60 | trimmed_train |
7,821 | I want to get few more physical cards | 63 | trimmed_train |
8,979 | How much do I have to pay to accept an international transfer? | 40 | trimmed_train |
8,374 | What are the disposable cards for? | 7 | trimmed_train |
8,239 | I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction. | 61 | trimmed_train |
2,883 | Do you accept any card and currency? | 14 | trimmed_train |
3,166 | Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened | 58 | trimmed_train |
9,658 | Is top-up possible with Apple Pay? | 30 | trimmed_train |
7,341 | How can my friend send money to me? | 47 | trimmed_train |
8,120 | Do I get a card to keep in my wallet? | 11 | trimmed_train |
4,268 | Why was my card charged when topping off my balance but it's not showing up in my wallet balance? | 54 | trimmed_train |
3,664 | details need to be modified | 31 | trimmed_train |
2,628 | Why did I get charged extra? | 38 | trimmed_train |
9,705 | Why is top up not working if I use my American express with my apple pay? | 30 | trimmed_train |
2,498 | I did not receive all of my cash back | 0 | trimmed_train |
3,833 | Can I use my account even though the identity verification has not passed yet? | 28 | trimmed_train |
4,222 | How can get a Visa card? | 64 | trimmed_train |
4,393 | How many transactions can I do with my disposable card? | 51 | trimmed_train |
8,959 | exchanging currencies costs what? | 40 | trimmed_train |
9,136 | Do you charge a fee for topping up a card? | 73 | trimmed_train |
8,698 | The transfer on my account is not showing up. | 71 | trimmed_train |
4,104 | I prefer Mastecard. | 64 | trimmed_train |
6,062 | i transfered and yet it is still pending | 13 | trimmed_train |
1,160 | Is there such thing as an auto top-up option? | 4 | trimmed_train |
9,368 | Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this. | 39 | trimmed_train |
4,077 | can i go into my app to find my pin | 32 | trimmed_train |
9,312 | Could you please tell me how to activate my new card? | 56 | trimmed_train |
8,024 | Can I use a check to top up? | 57 | trimmed_train |
5,288 | phone is gone, what should i do | 37 | trimmed_train |
5,019 | Why can I not take out cash? | 2 | trimmed_train |
9,788 | what steps do you take to check identity | 3 | trimmed_train |
6,576 | How do I know where the funds come from? | 25 | trimmed_train |
1,999 | How long after a failed topup will funds refurn to account | 67 | trimmed_train |
791 | withdrawal pending meaning? | 72 | trimmed_train |
3,533 | There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card? | 33 | trimmed_train |
641 | I was charged an extra pound for no reason. Why is that? | 34 | trimmed_train |
6,669 | What is the longest a US transfer should take to appear in my account? | 69 | trimmed_train |
7,051 | I wasn't able to do a transfer to an account | 48 | trimmed_train |
7,853 | How do I get a spare card? | 63 | trimmed_train |
4 | How do I know if I will get my card, or if it is lost? | 22 | trimmed_train |
5,137 | It looks like a payment I've made hasn't made it through yet. | 20 | trimmed_train |
7,060 | why didnt my account allow a transfer | 48 | trimmed_train |
8,998 | I've been to several different countries, can I exchange the cash with a discount for a large transaction? | 40 | trimmed_train |
5,346 | Hi, I lost my phone yesterday, what can I do to stop someone using my account on it? | 37 | trimmed_train |
8,987 | My currencies needed to be exchanged often and I was wondering if there were any discounts available for this? | 40 | trimmed_train |
1,954 | Where are my funds? I topped off my car but it didn't seem to complete. | 67 | trimmed_train |
6,806 | I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here? | 76 | trimmed_train |
7,204 | Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them? | 29 | trimmed_train |
9,975 | I live in the EU, can I get one of your cards? | 68 | trimmed_train |
9,347 | I withdrew cash and was charged | 39 | trimmed_train |
7,121 | I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be? | 48 | trimmed_train |
8,405 | I want a virtual card that is disposable | 7 | trimmed_train |
497 | The exchange rate given to me after a purchase, was incorrect | 18 | trimmed_train |
1,274 | How do I check security settings on my card? | 74 | trimmed_train |
8,714 | My transfer to my account is missing. | 71 | trimmed_train |
8,583 | why is my top up failing | 8 | trimmed_train |
6,417 | I noticed that my card was charged more than once for one thing. | 66 | trimmed_train |
703 | I don't understand why there is an extra €1 fee in my statement. | 34 | trimmed_train |
346 | How can I find your exchange rates? | 5 | trimmed_train |
8,206 | I have a disposable card but it does not work? | 10 | trimmed_train |
3,146 | Can I pay with my card anywhere? | 60 | trimmed_train |
1,672 | My PIN tries have run out. Now what? | 24 | trimmed_train |
9,001 | Is there a charge for exchanging foreign currencies? | 40 | trimmed_train |
2,070 | My top-up has not posted. | 67 | trimmed_train |
3,902 | This stupid system is not letting me prove my identity. | 26 | trimmed_train |
7,757 | I am looking for my top-up verification code and cannot find it. | 55 | trimmed_train |
9,905 | Is this open to residents of all countries? | 68 | trimmed_train |
1,607 | What is the minimum age limit? | 35 | trimmed_train |
4,169 | Will the card be a Mastercard or a Visa? | 64 | trimmed_train |
3,737 | How do I modify my details? | 31 | trimmed_train |
3,571 | There's a payment in my history I don't recognize | 33 | trimmed_train |
914 | What fiat currencies do you support? | 6 | trimmed_train |
819 | What is the reason my cash withdrawal is still pending? | 72 | trimmed_train |
7,139 | Hi, Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying. | 48 | trimmed_train |
9,050 | I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently. | 40 | trimmed_train |
8,972 | would I need to pay extra for exchanging currencies? | 40 | trimmed_train |
5,987 | My card payment was not successful. | 19 | trimmed_train |
5,095 | Is there a problem with the payment that I see is still pending? | 20 | trimmed_train |
5,917 | why couldn't I use my card at a store? | 19 | trimmed_train |
343 | How is an exchange rate calculated? | 5 | trimmed_train |
7,370 | How do I know what my account is set to, I am paid in GBP? | 47 | trimmed_train |
1,262 | My card is not working. | 74 | trimmed_train |
648 | Why do i have an extra fee on my statement? | 34 | trimmed_train |
6,696 | When will my money be in my account? | 69 | trimmed_train |
4,355 | I need multiple cards per day, and they all have to be disposable. | 51 | trimmed_train |
7,192 | I transferred money, but I think I've been charged a fee for it? | 29 | trimmed_train |
1,271 | My card was declined at a restaurant today and I don't know what the problem is. | 74 | trimmed_train |
4,766 | What do I do if there is an electronic debit that is not correct? | 17 | trimmed_train |
1,759 | I have used all of my PIN tries. What should I do now? | 24 | trimmed_train |
2,201 | I made a transfer into my account and now I need to cancel it | 44 | trimmed_train |
1,985 | Why has my top up not gone through yet? | 67 | trimmed_train |
9,072 | How much are the fees for adding funds using an international card? | 73 | trimmed_train |
467 | I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect. | 18 | trimmed_train |
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