subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
FW: Rahul R Pillai has raised Record Resignation for Rahul R Pillai for Approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please check RM is trying to approve the resignation but it is going to failed transaction.
Thanks & Regards,
Rishi Ranka
Director – Talent
... | Double Submit | Product | Service Request | null | Separation | null | null | null | Closed | Hi Rishi Ranka, Please connect to the below link to check on why the Record Resignation is going to the failed transaction for the said employee Regards Wasim, Hi Rishi Ranka, Please connect to the below link to check on why the Record Resignation is going to the failed transaction for the said employee htt... |
Hold Salary_Jun19. | Dear Team, Kindly hold the salary for the below mentioned period:-
Emp_No
Name
Month
NET PAY
02465
Lakhi Naidu
Jun.19
2,453
Regards Abhishek 8240332855 | salary hold | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the call, We have to Hold the below employee salary from our end, Kindly ch... |
DOJ correction | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please change the DOJ for Harshad Appa Gawde (COR6179) to 1st March 2021 and delete the attendance prior to DOJ.
Regards,
Sarfraaz Ahmed Si... | Backend Correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sarfraaz Ahmed Siddiqui, Please connect on below Link to correct the DOJ of the said employee and delete the previous attendance records https://fastsupport.com/905921526 Regards Wasim, Hi Wasim,
Not able to connect on below link.
Regards,
Sarfraaz Ahmed Siddiqui
, Hi Sarfraaz Ahmed Siddiqui, Plea... |
Title due diligence and report management | KPI name is left blank under the head of Title due
diligence and report management, Varun Rana (P2869) unable to save it | Clarification | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, We understand that in the Goal setting form, the Employee - P2869 Varun Rana milestone is blank fo... |
Holiday inserted | I have uploaded holiday through holiday insert template for 10th March 2021, request you to run schedule to get implemented. kindly confirm once it done. | Issue has been resolved in client's end | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, holiday is reflecting into employees' calendar, if it is ok than you can ignore., Hi Vasudev Tyagi, As discussed ov... |
Update City for inactive employees | Hi, Please update city for below mentioned inactive employees from backend, as we are unable to update the same from frontend. Pinku Gupta (4249) - Rabale Dilip Tripura (9077) - Chennai Thanks, Rashmi D 8108813311 | Service request | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, Click the link below to start your Zoom session to correct the city mapping for inactive employee... |
2 landlords and Monthly rent 49k each | Dear Team,
Below mentioned employee is paying monthly rent to 2 landlords 49k each.
Now please confirm how can he update the same in we connect..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Plac... | Clarification Provided | Product | Clarification | null | Tax | null | null | null | Closed | Hi Anoopsingh, Kindly join the provided connection to analyze on the above reported query on rent submitted for two rental homes and will share the updates with you.. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed we request you to please split the rent of two landlords into 6months... |
Self Appraisal form not reflecting at L1 end | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
9985
Harkesh Kumar
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Glob... | transaction stuck in the queue | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the Self Appraisal form of 9984 was stuck in the queue, hence the transaction is not reflected in the approval page... |
CRS CREDIT NOT WORKING | While using CRS Monthly Credit, whenever we press the submit button, we are getting the error "Please Try After Some Time - Reimbursement Credit is Running". Please do the needful. | Scheduler is running | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/240589199 Thanks and regar... |
Policies upload in Quick Links | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Is it possible to know which policy was uploaded in Quick Link (date and year)?
Regards,
Sonali Suvarna
Project Head - HCM
BIC-Cello (India... | provided the clarification | Product | Clarification | null | Manage Employees | null | null | null | Closed | Hi Sonali, For the below query, In this option front end based not available, So I have taken the report to the backend And attached the policy created date for your references. Further if any clarification please let me know. Thanks and Regards vijayakumar k, Attachment is missing.
, Hi Sonali, I ... |
FW: E CODE to be Created _Molluru Subrahmanya Murthy | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please update the father name from backend as due to length restriction not able to update complete father name.
Employee ID 94864
Fa... | Father Name (TEXT_2) column size has been extended and the below mentioned employee's father name has been updated in the system. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the above reported query, we will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the Father Name (TEXT_2) column size has been extended and the below mentioned employee's father name has been updated in the s... |
FW: Goals Rating | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please check why the rating for the quality goal is showing as 5 (when the actual was submitted as 2 against a target of 2 by manag... | already resolved | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Amit Sangha, Our team is analyzing the reported concern on the performance review for actual & rating for the employee given below. We will come back with our analysis on the same, Regards, Venkateshwaran Manager - Adrenalin Support |
Shift Time not Changing in System | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please change shifts below employees which are not changed from our end.
Aye5852 - Babu Lal Jat
Aye5379 - Manish Kumar
Kindly change ... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi hr operations, As per the request, we have updated the shifts to Branches for the below Employees, Aye5852 - Babu Lal Jat Aye5379 - Manish Kumar Also this can be done through the "Employee Movement" form. Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Flo... |
Weekly off scheduler run for past date - 13-MAR-2021 | Weekly off scheduler run for past date - 13-MAR-2021 | Weekly off scheduler - 13-MAR-2021 | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043095590673
time: 2021-03-16 09:13:50 UTC |
Consultant Portal - TA | There is no option to add profiles against the vacancies assigned to consultants on the Consultant Portal. Screenshot is attached. | In IIS, the -- has been added in the Query String due to which the HyperLink is not loaded | Product | Configuration | null | New Hire On-Boarding | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team, From the below description on the ticket, we understood that you were unable to add candidate profil... |
Missing Value in the DB | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please check why the value is not reflecting in the separation table for column (ES-Voluntary).
Ideally it needs to write the value in it.
... | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sandeep Thungaturthy, Please connect to the below zoom link, Iswarya S is inviting you to a scheduled Zoom meeting. Join Zoom Meeting https://us02web.zoom.us/j/82805790545?pwd=azU5VVJLUXk0YjB1T1pDQ2FxU3RwUT09 Meeting ID: 828 0579 0545 Passcode: Lb49HN Thanks & Regards, Iswarya.S Adrenalin eSystem... |
FW: Salary JV | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Pls check if we can get two Salary JV from Adrenalin, one for F&F employee and another for Active and Hold.
Regards,
Sonali
From: Pat... | Provided the clarification | Product | Clarification | null | Payroll Management | null | null | null | Closed | Hi Sonali, We have checked, The below-mentioned scenario-based( one for F&F employee and another for Active and Hold ) JV Reports not available in the standard product, Currently available in the report name is "Salary JV Register" Further if any clarification please let me know,, Hi Vijay,
Can you bui... |
Appraisal form - goals appearing twice | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please urgently help with a technical issue we are facing for #2195, as you will see below, the goals are appearing twice in the fo... | data correction | Product | Data Correction | null | Goal Management | null | null | null | Closed | ?Hi Amit,
Below employee duplicate goals has been removed and no other similar cases.
And also we have corrected the final level workflow for GCC Services.
?
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design A... |
failed transaction issue. | Hi, There has been frequent failed transaction issue in various Adrenalin form. Request you to help us clear all the recent failed transaction and guide us further to avoid such instance. The reprocess command also doent work for some transaction. Regards, Pinkiiy Raval | Double submit | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, As per the reported query, we understood that the Final Closure has moved to the Failed Transactions in the ... |
Waive Off - 94702 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please update the status as "waived off" instead of "recover" for this employee - 94702
Thanks & Regards,
Jatinder Kumar Sharma
Depu... | separation data correction (change req) | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, for 94702 the status has been updated as 'WAIVE_OFF' through the database. Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Letter request approval issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We are facing the system error while approving the letter request as well
as IT clearance form.
Thanks
Balaji.Damodaran | Human Resou... | Transaction stuck in Inqueue table | Product | Clarification | null | Personal Data | null | null | null | Closed | Hi Balaji Damodaran, As discussed the issue has been resolved with regard to letter request approval . Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Attendance Showing Absent of Holiday (11/03/2021) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
This is to inform you that at few location on 11th March, there was holiday for festival Maha shivaratri.
But in hrconnect its showing as... | 'Attendance Weekly off holiday configured and executed | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | Hi Nileshkumar Ramjeet Jaiswal, Please make use of 'Attendance Weekly off holiday for Past date' scheduler from event scheduler to mark holiday for the employees, prior to scheduler execution please check if the employee's calendar in which they are tagged to in Employment details form is marked for holiday in Holiday... |
eGuru HRMS Integration Status | Please find the list of employee code not syncing in eGuru from HRMS and As discussed please resolve. EMPLOYEENUMBER P3133 P3134 P3135 P3136 P3137 P3138 P3139 | Data correction | Customization | Data Correction | null | Employee Information | null | null | null | Closed | created_by: 2043095590673
time: 2021-03-16 06:06:19 UTC |
1963490 | Dear Team,
As per the user info, Sat/Sun is showing Absent in Feb , Kindly suggest.
User details:
User id: vivekj
[cid:image002.png@01D71A53.2C902190]
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 960... | Weekly off Scheduler | Customization | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sandeep, Good Morning. Please connect to the below link to check the Attendance issue of the Employee - Vivek Iswarya S is inviting you to a scheduled Zoom meeting. Join Zoom Meeting https://us02web.zoom.us/j/82805790545?pwd=azU5VVJLUXk0YjB1T1pDQ2FxU3RwUT09 Meeting ID: 828 0579 0545 Passcode: Lb49... |
Received 5 reminders for the same employee contract extn | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Today we have received 5 reminders for contract extn of same intern, please check.
Thanks
Rishi Ranka
Privileged/Confidential Informati... | Configuration Clarification | Product | Configuration | null | Workflow | null | null | null | Closed | Hi Rishi Ranka, Please connect on below Link to check on how 5 reminders has been triggered to the same employee's contract extn. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, Please note , in Add Reminder Form, Reminder has been set to Trigger for... |
Change in record resignation rules | Dear team,We want the below points to be applicable for all the managers and associates from 1st April while marking resignations/absconding in Konnect. 1.The letter date of resignation should be present date and only 10 days backdated absconding should be allowed for marking by managers. 2.Last working date should b... | Clarification | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11238, Hi Raksha Dayma, Thanks for raising the queries in the fresh desk. Sharing the updates for your quer... |
fix these interviews | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[image: image.png]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL***********************... | Clarification | Product | Service Request | null | Separation Management | null | null | null | Resolved | Hi Sargam Gupta, we understand that the below exit interviews are pending in your tray. We will discuss and update the same. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Emai... |
adrenalin problem |
HICHAM KABBAGE
Portfolio Marketing Manager
Mob: +971 50 4082921 | Tel: +971 4 5281000 | Extn: 5462
PO Box: 25940, Makeen Building, Airport Road, Dubai, UAE
This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for th... | Network Team has enabled access to complete the application attachment. Refer the mail attachment in this ticket. | Product | Configuration | null | Performance Appraisal | null | null | null | Closed | Hi Hicham Kabbage, We will join in the below Teams invite as requested at 10 am (Dubai time) to observe the reported concern. Regards, Venkateshwaran Manager - Adrenalin Support, Hi Hicham Kabbage, Post our analysis we shared the reported error message to your IT & network team. They have enabled access ... |
RE: Support Center user activation |
Hello there,
I am using the link but everything is completely different than my company interface. It is just a support center website.
How can I attach files to in my appraisal. It is now working !
Someone to call me please urgently 00971 504082921 or arrange a conference call now please.
Hicham
[... | null | Product | null | null | Performance Management | null | null | null | Closed | This ticket is closed and merged into ticket 11344 |
FW: Leave Request error - EMP Code - INT0075, Intern | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
For the below interns CLINT leave is not reflecting also in the leave drop down its clumsy not able to understand the header.
EC
EMP Type
ES
... | Configuration. | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | Hi Rishi Ranka, Noted on your query,we will do the needful and update status accordingly. Regards Wasim, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
This is still pending.
Thanks & R... |
RE: Adrenalin - can't attach files | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello there,
I have been trying for the whole afternoon and still nothing. Can you please revert back to me ?
Hicham
[cid:image3bffae.PNG@d... | already resolved | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Hicham Kabbage, Regret for the inconvenience caused, please let us know you are able to upload the files on "Performance Review". If you still experiencing the problem on file attachment, please let us know. Regards, Venkateshwaran Manager - Adrenalin Support, Tickets with IDs 11346 is merged into t... |
RE: can't attach file | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you urgently assist..when Hicham is trying to attach a file less than 1 MB he is getting an error message as indicated in the screensho... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 11344 |
FW: Reminder for filling the confirmation appraisal form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Could you please help?
Regards,
Radhakrishnan (RK)
[cid:image001.png@01D71B6F.191BC890]
From: Genevive Ang <ivy@comquest-brunei.com>
... | Mail related to Confirmation Reminder.
If an employee is not confirmed and confirmation process have initiated but still employee yet to submit the form then reminder mail will get trigger.
Can you please ask employee to validate the same. | Product | Clarification | null | Office Administration | null | null | null | Closed | Dear RadhaKrishnan,
Mail related to Confirmation Reminder.
If an employee is not confirmed and confirmation process have initiated but still employee yet to submit the form then reminder mail will get trigger.
Can you please ask employee to validate the same.
Regards,
Deepan.M
+91-9940080856
[adrenali... |
Intracity Claim Eligibility incorrect | As per configuration; Intracity claim for city category B and grade SM1 should be INR 5000 however it is showing INR 7000 employee code P2483 Location : wrangal | Clarification | Customization | Clarification | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi surendra kumar, From the description shared over the ticket, we understood that the Intracity cl... |
RE: 1964981 | Hi ,
PFA
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
From: Shishira Shetty
Sent: 17 March 2021 17:17
To: 'Iswa... | duplicate ticket hence updating the ticket status. | Customization | Configuration | null | Employee Information | null | null | null | Closed | Hi shishira, Since the below concern is duplicate ticket of 11337, we are updating the status of this ticket to closed. Request you to please track through the ticket #11337. Thanks and Regards, Dhivya . V |
Old Employee details issue | Dear Jay,
In reference to the subject, there is a drop option issue if we are re-recruiting a relieving employee. I have provided the screenshot below wherein we tried fetching the information by provided name/number but it does not show the employee list.
Could you please check and rectify the same.
Regards,
... | Clarification Provided | Product | Clarification | null | New Hire On-Boarding | null | null | null | Closed | Hi Nainesh, Post analysis we understood that the old employee first name was mentioned C.Santhosh and surname and lastname was empty and hence we request you to please provide the same details as same as old employee id. Note : As per the product functionality if you mentioned the employee as re-employment theni... |
change the employee name in confirmation letter | Employee name was changed post creation of confirmation letter. Letter was recreated, however, the details reflect as it was before making the changes. 28083,Dr.Sangeetha | employee company name was not updated hence the full name was not reflected in the header. we have updated the company name and recreated the letter. | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.54
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Aishwarya KV, Please join on the below given session link to work on the reported query. ht... |
1964981 | Hi Team,
For below employee queue movement issue. Please check with high priority.
Heptagon log available below.
Please find the iHRIS API log
For E-code: 90834 we are passing the below details.
[image.png]
For E-code: 90942 we are passing the below details, if the city name needs to be changed kind... | Data correction & Clarification | Customization | Data Correction | null | Employee Information | null | null | null | Closed | Hi shishira, Please provide us sometime, we will analyze the data with reference to employee id 90834 from our end, and share the feedback with you. Thanks and Regards, Dhivya . V, Dear Team,
Kindly share the update..
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A... |
Annual PMS Bulk Letter Upload | Dear Vijaya Ji,
Please find the below path and Upload the Annual PMS letter and category name will be "Annual PMS FY-19-20" and Type will be "Self".
C:\Users\Administrator\Desktop\Sandip Chanda Arohan\Annual PMS FY-19-20\Output Thanks,
Sandip Chanda
8585059226 | "Annual PMS FY-19-20 "bulk uploaded | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We have uploaded the "Annual PMS FY-19-20" from our end successfully, ... |
Investment Proofs detail required with remarks & comments | Dear Team, Please provide... | report shared from back end | Product | Configuration | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Anoopsingh, We have share the report with the team over the Zoom session yesterday, please verify the report and let us ... |
Variance in Loan installment & Loan Balance Report | Dear Team, As we have checked and found variance in Loan installment & Loan balance report. Payslip attached for your kind reference | Manual corrections | Product | Data Correction | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Anoopsingh, Kindly join the provided connection to work on the above query regard to varaince in loandeduction amount an... |
Annual PMS Bulk Letter Upload | Dear Vijaya Ji,
Please find the below path and Upload the Annual PMS letter and category name will be "Annual PMS FY-19-20" and Type will be "Self".
C:\Users\Administrator\Desktop\Sandip Arohan\Annual PMS FY-19-20
Thanks,
Sandip Chanda
8585059226 | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets |
FW: Your Claim has been processed by <ActorName/> | Dear Team,
We have approved below mentioned reimbursement on 10th March 21 but we did not get in reimbursement payment release excel exported file..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi ... | Requesting connection | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | Hi Anoopsingh, We will check the above query regard to reimbursement of the mentioned employee not received for payment and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed over the call, we will connect the session tomorrow and analyze... |
Queue error - 600252 | Please clear the Queue error in the mobile bill claim screen of Mr.Ponraj(600252). | In Queue | Customization | Service Request | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/553256905 Thanks and re... |
Nationality Details not reflecting in the QCR088 report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
There are 400 rows blank in the QCR088 report against the Nationality
column.
Request you analyze and feed the data from pre joining form.... | Data correction | Customization | Clarification | null | Customization Reports | null | null | null | Closed | Hi Balaji Damodaran, We understand that there are 400 rows blank in the QCR088 report against the Nationality column. We will analyze and provide you the feedback. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |... |
Remove leave marking access | Kindly remove the leave request access from Manager's login.i.e no manager should have the acess to mark associate's leave.Call for clarification 8169862176 | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11290, Hi Raksha, Apologies for the delayed response. Our team will connect with you to understand the exa... |
RE: New Joiners List - 17th Mar'21 | Dear Gayathri,
Hope the issue with regard to data being pushed from resumefox is resolved and the resumefox team is able to push the data.
Kindly check and let us know the feedback.
Regards,
Jayakrishnan.N
Product Support
From: Gayathri Ramamoorthy PTAG [mailto:gayathri.ramamoorthy@intellectdesign.com]
... | Clarification Provided | Product | Clarification | null | Manage Employees | null | null | null | Closed | Hi Gayathri Ramamoorthy PTAG, Hope the issue with regard to data being pushed from resumefox is resolved and the resumefox team is able to push the data. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi Jay,
Yes this issue resolved
Thanks
Gayathri R
In... |
Can we set a reminder to new joiners for Bank Details IND form till it is completed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Can we set a reminder to new joiners for Bank Details IND form till it is completed.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99... | Clarification over reminder | Product | Clarification | null | Personal Data | null | null | null | Closed | Hi Rishi Ranka, Please be informed, in Product we have the option to trigger Reminder for all Personal Information forms such as 'Contact Details', 'Bank details' forms, this reminder will trigger to all employees whoever has not filled in the details. However, Bank Details IND is a customized form we do not have t... |
1963583 | Dear Team,
Please find the details:
User id: balachandharp
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
ATTENTIO... | Clarification | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi shishira, As discussed over call, we have shared the script through the mail and also attaching the same. Kindly run the attached script in the Live Environment and update us. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCO... |
EL leave issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
As explained to you, we have noticed that the EL credit has not been processed as per the leave configuration for few employees (specifically... | Leave credit corrections | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sujatha, As discussed we are checking the mentioned query regard to EL leave balance issue for the new joinees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Sujatha, Post analysis we understood that for around 20 employees there was an issue in EL credit post... |
FW: Offer Letter _ Ranjeet Chandra Singh | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Not able to see this candidate at offer management stage,.
**Mandatory Details For Offer Generation
Vacancy code
EXECUTIVE - BROKING... | clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported offer letter query, we will check and update you the status. Thanks & Regards, Mohamed Moosa A, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pl... |
Employee Leave Cancellation is not showing. | Dear Team, Employee leave cancellation is not showing for Feb 5th to 15th. Employee Name :- Shamal Jadhv Employee Code :- C184404 | back end correction | Product | Data Correction | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11274, Hi Venkatesh, Please join the below link to check the same https://us02web.zoom.us/j/83932941804?pwd... |
change column No. 11- in clearance form P2454 | Please
change Column No. 11 Payroll PL payable 36 days and no salary advance
recoverable. | Data correction | Customization | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, As per the request, we will change the column 11 - Payroll Clearance Activity as the "PL Payable 3... |
Employee transfer report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
We do employee transfer via "employee movement" data change in adrenalin. Can you please share a report of such transfers being done till date... | PROVIDED THE REPORT NAME | Product | Clarification | null | Annual Reports | null | null | null | Closed | Hi Sonali, As discussed over the call, You have the requirement Report mentioned below, Kindly check your end and share feedback. Report Name: 1) Employment data change report 2) Data Audit. , It is resolved.
Thank You!
, Resolved. Thanks you
|
Reporting Change and Officiation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please change the reporting of L1 and L2 for Rekha.
L1- D39945
L2 - D39945
Also please enable the officiation to Rekha for ID - D39945... | L1 and L2 update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, we will update the data for the mentioned employee and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the L1 and L2 has been updated for the employee K0154 through the database. For EMPLOYEE OFFICIAT... |
FW: Exit interview Approval - Issue | Dear Team,
Please do the needful as per trail mail.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
fbn-02.png
Fr... | Clarification Provided | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Anoopsingh, We will check the above query regard to exitinterview in existing connection and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed kindly choose the issue while at the time of pending traansctions in exit interview process to further ana... |
Adrenaline site running slow | We are unable to download the reports and access other options as the site is very slow since last 2 days.Downloading report is taking too long(4-5 minutes).Kindly find the cause and resolve the same on priority. | null | Product | null | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11238, Hi Raksha Dayma, As reported query says, report is not getting dowloaded in the application and its time ... |
Deactivate incorrect ID | Need your support for delete below mentioned Emp id & details from Konnect its wrongly updated.10351 Imtiyaz We want to upload the associate STM10351 but wrongly uploaded the details with incorrect Employee code now facing issue while uploading the correct details.Kindly clear all the data of ID 10351.Call for clarific... | ID has given as same id while doing employee creation. | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Thanks for raising the queries in the fresh desk. As you have given the queries as "Employ... |
IFSC Code mandatory but can be submitted if blank also | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
IFSC Code in the Bank details IND form is mandatory filed but employees are able to submit without filling the details.
Please check
Thanks & Regard... | Non Mandatory | Customization | Clarification | null | Employee Information | null | null | null | Closed | Hi Rishi Ranka, We will connect and check the data and log and help you on the reported query. Thanks, Sumithra., Hi Rishi Ranka, With reference to our discussion,Ideally IFSC Code should not be made Mandatory as branch details differs for every employee created and not every employees branch is known during Cr... |
RE: Attendance data before syncing into HRMS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please provide Jan 2020 and Feb 2020 data as well on priority.
-----------------------
Thanks & Regards,
Surendra Kumar
Central Su... | Data | Customization | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Surendra Kumar, As requested , Mr. Aishwary have shared the Attendance staging table data from 01-Jan-2020 to 31-Mar-2020 data. Please check. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai –... |
Employee not able to change travel itinerary details | Dear Team, Employee (21894) not able to change travel itinerary details though he is accessing forms one day before his raised return date. Kindly share RCA & fix this issue asap | Clarification | Product | Clarification | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, Based on the query, we understand that the employee is unable to change the itenary details. we wi... |
RE: Adrenaline issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Venkat/Saravanan-can you please check why the data being filled by our managers is not being retained in Adrenalin. Akbar has shared a screenshot bel... | rating not correct | Product | Data Correction | null | Performance Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Bhaskar/Nidheesh-need to apprise you that system is not calculating ratings correctly. While we have many other ongoing issues that we are facing wit... |
Leave_cancellation_error | Kindly check as the associates are not getting leave cancellation option in Konnect.They are unable to see the leaves (EL AND LOP dates) in Leave cancellation form.Kindly check ASAP and connect on 8169862176. | waiting perios is kept as 600 for LOP | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11290, Hi Raksha Dayma, Please provide us the date for which the employee is trying to cancel the leave. We will... |
Need information about work flow | Dear Team, need some assistance and information about the work flow will i am creating a emp or changing the designation of the emp etc. | null | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem, Team, We will initiate the session and check on the above-reported concern please provide us ... |
Employee details - Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Below employee details are blank and getting below error, please check
[cid:image001.jpg@01D71C0D.3B79CE70]
Regards,
Sarfraaz Ahmed Siddiq... | DOB updated as Future date | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sarfraaz Ahmed Siddiqui, Noted on your concern,we will do the needful once we have scheduled the activity by tomorrow first half. Regards Wasim, Hi Sarfraaz Ahmed Siddiqui, Please be informed, we checked and found that the said employee's DOB was given as 22-Nov-2021 , hence the employee's details were not re... |
Need report of Education and Previous employment | Need report of Education and Previous employment | Backend report extraction | Product | Service Request | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, We will send you a connection to work on the reported query on report extraction and will share ... |
Emergency Letter Bulk Upload | Dear Vijaya, Please find the below path and Upload the Emergency Letter and category name will be "Emergency Letter" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda Arohan\Emergency Letter Thanks, Sandip Chanda 8585059226 | BULK UPLOAD | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11336, Hi Sandip Chanda, As per request, We have uploaded the "Emergency Letter" to the attached employees f... |
Leave Configuration as per AOI Policy | Dear Team, Please Configure Leave as per AOI Policy. | Explained the current Leave Configuration | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As per the query ,We have understood that you need to verify the leave policy as AOI configuration. We will schedule call and discus... |
Delete Goals and Self Appraisal Form - 2020 | Dear Team, Please delete goals and Self appraisal for following employees for the year 2020. Muzaffar Syed (AQ020431) Regards, Rohit Gaikwad 9969057601 | Deleted the goals | Product | Data Correction | null | Performance Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Gaikwad, From the reported query we understood that you want to delete the goals and self-appraisal of me... |
Goals clean up | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please assist with goals clean up for one of our staff as there is an error identified in goals set for her:
Employee ID
Empl... | Goal Clean up activity | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Amit Sangha, Current employee "2532 - Iman Adam" transaction is at the stage of Performance Review Approval, Can you please confirm us do we required to bring it back to the Set Goal process. Regards, Venkateshwaran Manager - Adrenalin Support, Hi Amit Sangha, As requested we have reverted the goals t... |
FW: Education details error | Dear Team,
We are facing this issue since Dec 20. Kindly resolve..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
fbn-02... | role resubmitted and hide role was y for the facilitator | Product | Configuration | null | New Hire On-Boarding | null | null | null | Resolved | Hi Anoopsingh, We will check the above mentioned query regard to education details update issue for the mentioned employees while onboarding and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Post discussion over the call, we understood that the employee K4401 w... |
Queue error - 600252 | The queue error of A. Ponraj (600252) was cleared yesterday. But when he submitted again today, the same error is appearing. Please do the needful. | In queue | Customization | Data Correction | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/527043793 Thanks and re... |
Pls fix this record | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[image: image.png]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL***********************... | Clarification - Claim | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, We understand that the Transaction Wedding Allowance is not getting displayed in the Approver - AYE1148 Palak's queue. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | ... |
Customization Patch | As discussed with Shishira, attached the customization patch. Please download the same from Fresh Desk Portal and share it with the respective team. | Ticket created for sharing Patch | Customization | Patch Deployment | null | Separation Management | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-18 07:52:46 UTC |
Re: Leave Cancelation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Swati is trying to cancel her leave for the month of Feb-2021.
But in the leave cancellation the date is not reflecting.
Z3C Swati Suresh P... | Leave clarifications | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Balaji Damodaran, We request you to please navigate to leave configurations and check the days mention in leave cancel period and modify accordingly. Then only the leaves rasied by the employee within that period will list in leave cancellation form. Kindly check and let us know the feedback. Regards... |
Relieving Letter not getting generated on Letter Head | Hi, We have uploaded revised format of Relieving Letter_HOADL in Document Designer form, however after generating the letter it's not coming on Letter Head. Please check and resolve. | Header & footer images added again in letter | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As showcased over the remote session, we have removed the existing complete header & footer image and... |
New Consultant | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi moosa,
Please create a new consultant " The Origin"
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Br... | consultant creation change request | Product | Data Correction | null | null | null | null | null | Resolved | Hi Jatinder Kumar Sharma, As per your request, the consultant The Origin has been created through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Need to be created a ireport for final closure report | Need to be created a ireport for final closure report | Final Closure - Ireport | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi surendra kumar, We understood from the below description, that a new I reporter has to be created with the Fina... |
Pls provide helpdesk transaction report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[image: image.png]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL***********************... | RPT_DV_HELP_TRANS_2725 | Product | Service Request | null | Help Desk | null | null | null | Resolved | Hi Sargam Gupta, As discussed, please provide us few minutes, we will extract the report and share the updates with you Thanks and Regards, Dhivya . V, Hi Sargam Gupta, As per the request, please check the attached help desk transaction report. Kindly check the attached file for your reference. Th... |
Mails approved through Workflow - not getting approved | Client has raised a concern such that transaction approved through Email is not getting approved. Post analysis from our end, we have provided the below feedback. The Workflow Automation (WFA – through Mail) is processed on the basis of email id, and hence we should not have duplicate email id’s. If the same email... | duplicate email id's | Product | Configuration | null | Workflow | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-18 05:30:45 UTC |
Image/Photo upload | How do we upload a image/photo in the section "CEO Speaks". Screen shot of the earlier image is attached for your reference. | Provided the steps to change the Image in CEO | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.54
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, The attached image belongs to "101338" who is CHRO. If you want to change ... |
FW: Full & final settlement - Suresh babu & Devendra | Dear Jayakrishnan,
Attached F & F of Sathish Babu in which HR have deducted Rs.2767 towards LTA excess paid & Rs.643/- towards Fuel Excess paid, the same is not flowing in Horizontal tax working. Request you to check and revert.
Also please note we yet to upload Fuel without bill amount paid during March for Rs.6... | Clarification on LTA and fuel tax | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, We will check the above query reagrd to LTA tax issue for the above mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Roseline Judia, Post analysis we understood that the LTA was uploaded in other deductions and the same will not be con... |
RE: Changes in LWD | Dear Sargam,
As requested the last working date of employee AYE1765 has been updated to 19th Mar 2021. Please verify and let us know in case of any concerns.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Che... | updated lwd as requested | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, As requested the last working date of employee AYE1765 has been updated to 19th Mar 2021. Please verify and let us know in case of any concerns. Thanks and Regards, Dhivya . V |
RE: Paygroup Change | Dear Kumar,
We have guided you to upload the paygroup change of the mentioned employees in the system and the same has been uploaded successfully.
Kindly check and let us know the feedback.
Regards,
Jayakrishnan.N
Product Support
From: Hariprasanna S HR [mailto:hariprasanna.s@intellectdesign.com]
Sent:... | Clarification on transfer upload | Product | Clarification | null | Salary | null | null | null | Resolved | Hi Hariprasanna S HR, We have guided Kumar to upload the paygroup change of the mentioned employees in the system and the same has been uploaded successfully. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi Jayakrishnan,
As discussed, still we are getting the ... |
QCR_110 report download issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Few days we are facing QCR_110 download issues in the Adrenalin.
We request you to fix this issue earliest.
Thanks
Balaji.Damodaran... | refer ticket 11391 | Customization | Clarification | null | Job Data | null | null | null | Closed | Hi Balaji Damodaran, As discussed we will check with our internal team reagrd to report not extracting in the frontend and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, We are checking with internal team regard to report extraction and duplicate va... |
Vacancy Count - Create Job | Post discussion over the call, we understood that for an employee the count (to be published, hold etc.) are getting displayed as 0. Post analysis we understood that recent changes were done in Manage role Player for 5 roles tagged to this employee. In this scenario, application initially identifies the roles having... | mapping is not in Manage role player | Product | Configuration | null | Offer Management | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-18 05:06:25 UTC |
DOJ Change-0077 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Pls change the DOJ of employee -0077-Aakshi from 1st March 21 to 5th March 2021.
Thanks
Sonali Srivastava
Manager-HR
This message (in... | DOJ CHANGED | Product | Data Correction | null | Personal Data | null | null | null | Closed | Hi Sonali Srivastava, As per request, We have changed the reported employee DOJ (01 MAR 2021 TO 05 MAR 2021) from the back end, Kindly check your end and share feedback. Thanks and Regards Abirami.K |
Reactivation Employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Kindly reactivate the employees in the attached list.
Thanks,
Nuwan
Nuwan Deeptha Dissanayake
Deputy Manager - Human Resou... | data updated | Product | Service Request | null | Separation Management | null | null | null | Closed | Dear Nuwan Dissanayake, Sure, we will do the reactivation of employees in the attached excel and share the updates with you at the earliest. Thanks and Regards, Dhivya . V, Hi,
Thanks for your email. I am on Personal leave on 18th Feb 2021.
Kindly contact my Lead Mrs. Dhivya - dhivya.v@myadrenalin.com in c... |
RE: Reporting Change and Officiation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls update
Regards
Jatinder Sharma
70094-81180
From: Jatinder Kumar Sharma
Sent: Wednesday, March 17, 2021 11:07 AM
To: ask.adrenalin@myadre... | l1 & l2 change req | Product | Data Correction | null | Employee Movement | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the L1 and L2 has been updated for the employee K0154 through the database. For EMPLOYEE OFFICIATION please check and assign the same from your end. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A, Pls revoke so that I can do the... |
Deletion of training courses created in GS Share | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello,
We need to delete below listed trainings from GS Share. Kindly support.
[cid:image001.jpg@01D71A72.9152B6F0]
Regards,
Kirti Ghule
Func... | Backend deletion | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | Hi Kirti Ghule, Noted on your request,we will do the needful and update the status accordingly. Regards Wasim, Hi Kirti Ghule, Please be informed, below mentioned Training details has been deleted from backend, please check and confirm us. Regards Wasim |
In ticket form no per diem is getting polpulated | Dear Team, Why there is no population of per diem for the said entry. Kindly check & revert asap. This booking is belong to CDO of our company. | In the 'Expense Entitlement master' different band 'UC & Unclassified' was defined and the correct Band UC was not mapped. The correct band was not mapped. | Product | Configuration | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madan Mohan, We understand that the per -diem calculation is not happening for the transaction. We will chec... |
Application Server update plan Windows 2012 | Hi,
Please let us know whether we can our Application Server update plan Windows 2012.
Let us know in case of any risk.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT ... | windows patch update confirmation requested by customer. Confirmation provided | Product | Clarification | null | Security | null | null | null | Closed | Hi Vinay,
As informed over call, windows patches can be updated and it will not have any impact on the application.
Regards,
Gowtham. N
Product Support
Adrenalin eSystems Limited
Email:
gowtham.n@myadrenalin.com | Ph: 044-30247474 , Dear Gowtham,
Many man... |
Revise CTC for a team member from 21st March | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We want to revise CTC of one of our team member from 21st MARCH.
For e.g - CTC from 01st to 20th March is 100
New Salary from 21st to 31st Ma... | provided the clarification | Product | Clarification | null | Salary | null | null | null | Closed | Hi Sonali, As discussed over the call, We have provided the clarification in this query from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k |
FW: Personal Detail Form | Dear Team,
Please do the needful as per trail mail..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
fbn-02.png
F... | Clarification Provided | Product | Clarification | null | My Information | null | null | null | Closed | Hi Anoopsingh, Kindly join the provided connection to work on the reported query on perosnal details form and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed kindly check with your internal team regard to personal details issue and let us know... |
Want to know data flow of candidate portal from HRIS | As discussed, want to know data flow of candidate portal from HRIS as soon as possible to improve it or fix the issue. | Clarification Provided | Product | Clarification | null | Requisition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Alex, ... |
Clean goal setting of 61244 | Pls clean goal setting form of 61244 and confirm once it done. | Cleaned up the goals | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Pls check an... |
FW: Employee Clearance from HR Activity Clearance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls change it to amit
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Ty... | Backend Update | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Gyanamayee Swain, Noted on your query,we will connect through Anydesk to change the actor for the below concern and resolve the same Regards Wasim, Hi Gyanamayee Swain, Please be informed, we have now moved the transactions to Amit as requested for the said employees, please check the same and confirm us. ... |
Mark "Do not Rehire" case | Pls mark inactive employee(54100) as Do not Rehire and confirm. | Changed do not hire as "Y" from backend. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev T... |
Employee not able to submit travel expenses. | Dear Sumithra, Another issues faced by our employee in travel module where they are unable to submit travel expense. Showing expense is booked for same date. We need RCA & resolution asap. share RCA. Rgds,Madan | The todate of the previous expense is equal to the fromdate of the current expense. No timebased check is done. | Customization | Data Correction | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11401, Hi Madan Mohan, We observed that the end date of a travel request and the start date of the travel r... |
Employee not able to add expense transaction in travel exp form (22393) | Hi Sumithra, Pl note employee Amiya dwivedi (22393) is not able to add his expenses after saving his multi transaction record. Travel itinerary details also not flowing as per the record updated by travel fac. We r facing frequent disturbance in travel module. Request you to check before it get escalated to MD offi... | ticket was not booked | Customization | Clarification | null | Travel Expense | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11400, Hi Madan Mohan, We would like to check the transactions and update on this case. Based on the transaction... |
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