subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Remove matrix manager for 900056 | Remove matrix manager in system for the employee - 900056 | Service request | Product | Service Request | null | Employee Information | null | null | null | Closed | created_by: 2043020884409
time: 2021-03-09 12:33:21 UTC, Close this ticket
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079... |
Reopen Confirm Settlement | Dear Team, Kindly reopen the confirm settlement of the below mentioned employee:-
Emp No
Emp Name
10739
Nitin Kumar
Regards Abhishek 8240332855 | provided the clarification | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, Based on the analysis we have found that the given employee settlement confirmed in the month... |
GCF rating need to change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Gowtham,
We want to change the GCF rating from number to words like meets expectation, below and exceed expectations. Can it be possible now.
G... | Change request | Customization | Clarification | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, As informed overcall, the requested change in rating reflection in Form & Reports will require development. Hence, it will be considered as a Change request in existing customiation and will be billable. In case, you are ready to get the same done, request you to please get in touch with Revati... |
Event Scheduler of Grace and late early status 2052 | Event Scheduler of Grace and late early status 2052 | Connection not received | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, As discussed we will send you a connection to work on the scheduler failure and will share the... |
PJ8 Rajaram Ramasamy | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Jay
As discussed, request you to share the PJ8 Rajaram Ramasamy reporting
manager details and effective date.
Thanks
Balaji.Damodaran | ... | Backend report | Product | Service Request | null | Job Data | null | null | null | Closed | Hi Balaji Damodaran, Please find the extrated data from backend with reagard to reporting manager change. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Goals clean up | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan/Venkat-please assist with clean up of goals for the below staff as there are some errors observed:
EmployeeId
Employee Name
5092
... | Clean Up the Review & Goal Setting process for the Employee ID 5092. | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amit Sangha, We have initiated the Clean up activity for the below reported employee. We will update you once we revert back the goals. Regards,
Regards, Venkateshwaran Manager - Adrenalin Support, Dear Sender,
Today am on a Personal leave, kindly expect some delay in my respon... |
Manager comments is not visible in mid review form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls resolve it on priority.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
God... | Product SP "NEWPMS_GET_CT_REV_GOAL_DETAILS" altered to fetch level 2 comments. | Customization | Patch Deployment | null | Performance Management | null | null | null | Closed | Hi Gyanamayee Swain, We will connect over the remote session to look into the reported concern in the Mid-year review screen. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, As informed, the form is customized for GTFL a... |
Error on HODs - Forms pending for approval page | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello,
Query related to Training module.
There is an error on forms pending for approval page for Mechanical Rotary HOD and Mechanical Static HOD.
... | Latest SP for customized form of Course Creation not deployed,post deployment the issue is rectified
WFS_TRN_COURSEREG_1533 | Customization | Patch Deployment | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Noted on your query,where you are facing issues with Form Pending for approval page,we will do the needful and confirm at the earliest. Regards, Mohammed Wasim Khan, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender ... |
Need to give access of one employee - Goal setting and annual review. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls open below employee's goal setting and annual review.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image0... | Open form via back end for mentioned employees to do testing | Product | Service Request | null | Performance Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Employee name: sumathi
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Fo... |
Employee Reinitiation but still reflecting in Resigned_Employee_GM report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Recently we have done the Employee Reinitiation for the below 3 employees but still in the Resigned_Employee_GM I-reporter it is reflecting as... | Added condition in SP to not pull Reinitialized data | Product | Service Request | null | Setup Adrenalin | null | null | null | Closed | Hi Rishi Ranka, Please connect on below Link to check and assist on the reported concern where reinitiated employees are reflecting in the report. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards, Mohammed Wasim Khan, Hi Rishi Ranka, As discussed, we have added condition to... |
Re Rise Confirmation form to level 1 | Dear Team, Please re raise the confirmation form to Level 1 Employee Code : C179865 Regards Venkatesh .P | confirmation reinitiation done from back end | Product | Service Request | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a connection and work on the below request of confirmation re-initiation. ... |
RE: appraisals not initiated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Sorry, refer to this list below:
Employee Id
Employee Name
2905
Rohith Radhakrishnan Nair
3993
Ramy Moustafa Ismail Awad Eladl
4254... | null | Product | null | null | Performance Appraisal | null | null | null | Closed | This ticket is closed and merged into ticket 11227 |
appraisals not initiated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
I was just checking the appraisal report and noticed that some staff were missing from the report..it seems appraisals forms are not ma... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 11192 |
EL and PRL Both are reflecting | Hi Team, As discussed, EL and PRL both are reflecting for the below mentioned employees in leave balance active i reporter, Kindly look into it.
AQ020521
Pavan Kumar Choppari
AQ020522
Sushma Balu Kale Regards, Ansu Singh | Report fetch from leave balance table due to that all the leave types are reflecting | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that EL and PRL both leave types are reflecting for the below mentio... |
UAT Application showing Server Error | Hi,
UAT Application showing Server Error.
[cid:image001.jpg@01D714D2.88E64900]
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Indu... | Server disk space full | Product | Service Request | null | Application Access Management | null | null | null | Closed | Hi Vinay, Click the link below to start your Zoom session to check on the reported UAT application error. https://us02web.zoom.us/j/81918466228?pwd=Z0VCalFQcnB2OVl0M2N0SkQxQjZiZz09 Regards, Gowtham.N, Hi Vinay, As showcased over the remote session, disk space was completely full in the C drive of the UAT a... |
Leave issue - Manikandan (01514) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
As per Interface Manikandan's (Emp.No. 01514) CL/SL/EL leaves are not allocated correctly and attached leave request scr short along with his... | Data correction | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sujatha, We will check the above query regard to leave issue for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Sujatha, As discussed over the call, we will do the leave credit for employee 01514 for SL and CL. With reference to EL leav... |
RE: 1961174 | Dear Team,
Unable to reactivate below mentioned employee. Please suggest
Emp ID - 85129
Emp Name - Kurra Srinivas
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in... | Data correction | Customization | Service Request | null | Employee Information | null | null | null | Closed | Hi shishira, We understand that the below Emp ID - 85129 & Emp Name - Kurra Srinivas cannot be reinitiated. Please share the log & screenshot of the issue when you are trying to reinitiate the above employee in the iHRIS. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level... |
Not able to view employee travel expense workflow approval in travel request form | Dear Team, Not able to view employee travel expense workflow approval in travel request form. Pl check this | The input based workflow defined forms will not have the workflow predefined. It will populate only on the submission of the form. | Product | Clarification | null | Travel Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, We have checked on the reported query and got to know that the input based workflow is defined ... |
Employer mediclaim deduction | Dear Team,
We are amazed to see the payslips of all employees for the period from
Apr-19 to Jul-19. Employer mediclaim part is reflecting with the monthly
gross deduction part due to which net values affected.
Please correct the issue and confirm the reason of these changes whereas
payroll cycle for ... | Clarification Provided | Product | Clarification | null | Salary | null | null | null | Closed | Hi Anoopsingh, Post discussion with you we understood that have holiday today and hence we will share you the connection by tomorrow to analyze on the reported query on mediclaim part is reflecting with monthly gross of the mentioned employee and will share the updates with you. Regards, Jayakrishn... |
RE: 1955131 | Dear Team,
Please check below university name in iHRIS master.
Anushadevi Vasudevan
anusha.december94@gmail.com
90834
7094393731
E-code requested Queue
EDUCATIONAL DETAILS : University does not exist
Mother Teresa Women’s University
16-Feb-21
Thanks and Regards,
Shishira Shetty
... | Clarification | Customization | Clarification | null | Employee Information | null | null | null | Resolved | Hi shishira, While checking the below University in the Master of iHRIS, it is there and also this was mentioned earlier and we have provided the screenshot also. Please check the attached screenshot for your reference. Kindly check from the Heptagon end and if they are passing the wrong value and they need ... |
IT Clearance of Puneet Mittal | Kindly get IT Clearance of Puneet Mittal (P0611) re - opened and move it to
Ravinder (P2387) tray. | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the IT Clearance of Puneet Mittal (P0611) re - opened and move it to Ra... |
Need assistance on employee id creation | Dear Team, We would want to create new employee id however the employee will not be doing online onboarding. There will be 2 employees reporting to the new joiner. Below are my queries :- > Please confirm without doing onboarding,can the new joiner get access to self service module on home page to raise... | Clarification over the process | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, With reference to our discussion we will connect shortly for the points mentioned and pr... |
1955131 |
Dear Team,
Kindly check below details is available in iHRIS master. If yes please share the screen shot.
Omkar Manoj Bhat
omkarbhat73@gmail.com
90673
9822987789
E-code requested Queue
CONTACT DETAILS : Permanent State does not exist
Kolhapur ( city name )
05-Feb-21
Jitender Shyoran
... | Clarification | Customization | Clarification | null | Employee Information | null | null | null | Closed | Hi shishira, We understand that the below details need to verified in the city mater & University Master for the below candidates, Omkar Manoj Bhat Jitender Shyoran We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena... |
Need to include 2nd Level RM in the record resignation notification and approvals emails | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Currently we have added RM, Employees and other role players to receive the record resignation notifications we need to add the skip level RM'... | Workflow Defined | Product | Configuration | null | Workflow | null | null | null | Closed | Hi Rishi Ranka, With reference to our discussion, we have now guided on adding Functional Reporting Authority in Workflow Notifications for Record Resignation form and the same is now reflecting in the dropdown of the workflow. Regards, Mohammed Wasim Khan, Hi Wasim,
Please check today one employee has r... |
Separation Activity - 01399 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
As discussed, 01399 Employee separation activity (Sathish Babu Elumalai) triggered to my login portal instead of Vaidyanathan (Emp. No.00873... | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sujatha, From the below description, we understood that the Separation activity of employee 01399 need to moved to 00873 . We will do the needful and share the updates with you. Regards, Jayakrishnan N, Hi Sujatha, As per the request, we have moved the Separation activity of employee 01399 ... |
NOPAY Paygroup activation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, we request you to activate the "NOPAY" paygroup for Project
trainee and there is no CTC structure for this paygroup.
Tha... | Paygroup setup | Product | Service Request | null | Payroll Setup | null | null | null | Closed | Hi Balaji Damodaran, Post observation, we understood that the Compensation structure is not available for this Pay group in Compensation template and only 1 component is being mapped to that Pay group and then the Wage period is in Oct 2014. We will do the needful from our end and share the updates with you. ... |
employee Movement Error | Dear Madam,
HR is unable to update deployment of Mr.Kirankumar HN (61974) it is giving an spark error " movement already initiated".
Transfer approval is received repeatedly after approval also error is seen.
Regards,
Sowmya | We have checked duplicate records has been created in transfer request. Now we have corrected the same. | Customization | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:63.0) Gecko/20100101 Firefox/63.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home,
Issue not yet resolved…
[cid:image001.png@01D715C7.BD7D2710]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limit... |
FW: Happy Birthday - Anoop Singh | Dear Jay,
Please check the image display file is missing on birthday notification..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http://www.... | Clarification Provided | Product | Clarification | null | Personal Data | null | null | null | Closed | Hi Anoopsingh, As discussed kindly join the below connection to work on the above query regard to image missing birthday greeting notification. https://fastsupport.gotoassist.com/741377504 Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Post analysis we understood that Birthday greeting i... |
1961626 | Dear Team,
Vacancy Code is not reflecting for below combination.
Department- Project Management
Sub Department - Project Management
Designation -Senior Manager-Project Management
Grade - M3
Location- HO
This combination available in iHRIS or not..Please suggest..
Thanks and Regards,
Shishira Shet... | Clarification | Customization | Clarification | null | Requisition Management | null | null | null | Closed | Hi Sandeep, Good Morning. Kindly help to verify on the below Position combination for which the vacancy is created in iHRIS. Department- Project Management (OU) Sub Department – Project Management (Department) Designation –Senior Manager-Project Management Grade – M3 Location- HO @Shishira - Please ... |
Parents Mediclaim | Dear Jay,
As we have already discussed, Parents mediclaim (deducted from
salary)exempted twice in Section 80D.
Kindly check attached payslip for your kind reference.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Mar... | Change in tax component formula | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Anoopsingh, Kindly join the provided connection to work on the parent medi claim issue exempted twice in feb payroll and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have taken the connection and understood that parents mediclaim excemption was incuded... |
Want to reminders for record resignation, AR and leaves | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We want to set reminders to RM's for record resignation till the LWD is approved by RM in mconnect.
Similar we want to set daily reminders for AR ... | Add reminder config | Product | Configuration | null | Scheduler | null | null | null | Closed | Hi Rishi Ranka, Please be informed, if Resignation is pending we can set daily reminders to RM using Add Reminder form also we can set daily reminders for AR and leaves to RM’s till the transactions are approved in the system using the same Add Reminder forms, If assistance needed in the configuration of the same ... |
FW: <formname/> of <initiatedforname/> Raised on <initiated_datetime/> has been Approved. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Wrong email trigger of record resignation.
Bookmarks is coming but the email content, also RM personal id is marked in the email not sure how did syste... | Wrong mail format attached,changed the workflow and mapped correct mail format | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Noted on the reported concern, request you to please connect to the below link to check on why the bookmarks alone are pulled. https://us02web.zoom.us/j/83990403484?pwd=aEpYN2djYzlDdVhBRlNocE9mNmFGQT09 Regards, Mohammed Wasim Khan, Hi Rishi Ranka, Please be informed, we have now mapped th... |
Record already exists | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
There are 5 associates whom we had moved from Vendor Contract to Comquest Payroll as confirmed employment. I had given end of contract in Empl... | Config name provided | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Radhakrishnan Ganesan, Kindly go to Adrenalin configuration Editor form & choose WORKEMAILDUPCHECK configuration name & change the as 'Y'. Post employee creation successful you can revert back to old config. Hope it helps. Regards, Priyadarshini. K, [cid:image001.png@01D71B70.01F54FA0]
Regards,
Rad... |
Employment category | Employment type creation | Guided on how to create a new employment type | Product | Clarification | null | Setup HRMS | null | null | null | Closed | null |
CICO Report - IN & Out Location | In location & Out location is showing blank for 2 employee's for a couple of dates in Clock In Clock Out report. | The employee's in location and out location is empty for the attendance records that have come through biometric integration | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043020884409
time: 2021-03-11 12:44:13 UTC, Hi Rashmi, As showcased over a remote session, the employee's in location and out location is empty for the attendance records that have come through biometric integration. Hence reflect blank in the CICO report as well. Regards, Gowtham. N Product Supp... |
RE: appraisals not initiated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Venkat-please confirm if this is addressed..
Regards,
Amit Sangha
[cid:imagebcf423.PNG@665710f5.478e1d6e]<http://www.abaninvestment.com>
... | already replied by venkat | Product | Clarification | null | Performance Management | null | null | null | Resolved | Hi Amit Sangha, Emp code - 2905 Position no : 316356 Name : GCGE-ABU-TRADING-SAL.SALES ACCOUNT MANAGER Position have not mapped in Predefine goals cluster or goal setting cluster. Can you please share the employees list by tagging exact cluster for mapping from our end. Regards, Saravanan Mani ... |
Need some HRMS data from back end | please provide the following screenshots from HRMS: Sourcing History Documents history (Pre-joining and post joining ) Background history Tab along with BG reports extracted from HRMS. Employee details | Data | Product | Service Request | null | Employee Information | null | null | null | Closed | created_by: 2043095590673
time: 2021-03-11 10:08:22 UTC |
Need some HRMS data from back end | As discussed, kindly provide data as below required for Auditing purpose by today EOD: Logs for changes in rate of intercity and intracity rates for the period Jan’20 to Mar’20. Logs for change in employee master for the period Jan’20 to Mar’20. This file was shared earlier but the same need to be discussed. Ple... | Data | Product | Service Request | null | Employee Information | null | null | null | Closed | created_by: 2043095590673
time: 2021-03-11 10:07:06 UTC |
Mails Trigger and WFA | Dear Team, In the start of March month, we have come across a query where the mails are getting triggered in Mail tables, however not getting triggered in employee's mail box. Post analysis we understood that the size of mail box was very huge where it consisted of 1 crore records, and we did the archival rect... | 1 crore records in Mail table and Servers restart has not happened quit some time | Product | Configuration | null | Setup HRMS | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-11 09:09:50 UTC |
FW: incorrect goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Venkat/Saravanan-can you please assist with cleanup of goals for 5132. The goals are set with 0 target and hence cannot be appraised. Please let us k... | Data Clean up on existing Goals & review data for 5132. | Product | Data Correction | null | Goal Management | null | null | null | Closed | Dear Amit, As requested we have clean-up the existing data for the reported employee 5132 - Abdul Rehman, now he can start to Set goals on goal-setting process. Regards, Venkateshwaran |
PMS Goal Data -(2020 - 2021) | Pulling the Goals for all the employees with the current PMS cycle (2020 - 2021). | Data | Product | Service Request | null | Goal Management | null | null | null | Closed | created_by: 2043095590673
time: 2021-03-11 06:59:22 UTC |
emp. code given wrong | by mistake we have given one emp. code wrong. Instead of 4718 we have given 7418. Is this possible to change this emp. code ? | Modified the employee code | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11220, Hi Rajendra Pant, Team, We will check the feasibility of changing the employee code given in the com... |
Unable to update Location details | We have created location of "SAGAR" twice but now unable to update the location details of the location. Record already excite is showing. | Deleted the duplicate location | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Team, Please join in the below link we will discuss the reported query https://fastsupport.... |
Please reject "Resignation pullback" of P449 | Please Reject "Resignation pullback" of P449 (Saurabh Sanwaria) refer to screenshot | Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, While checking at the backend, in case if the Resignation Pullback is approved then the Resig... |
Employee not reflecting in employee movement | Pls note employee Himanshu Janardan Dave (48319) is not reflecting in employee movement, kindly check it and fix it as it is repeated issue. | There were no entries in dynamic fields. We have updated the dynamic fields. Now the mentioned employee is reflecting in employee movement. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, From the above concern we came to know that the mentioned employee is not reflecting in the empl... |
CL applied more then 3 day by Jinesh Gada (P2698) | Jinesh Gada (P2698) applied CL from 1st
to 3rd March and same is approved by his reporting manager and again he applied for 4th
& 5th March. as per policy more than 3
days CL cannot be applied at one time, CL for 4th
& 5th March was submitted successfully. Please check and provide RCA | Clarification | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, We understand that the Jinesh Gada (P2698) applied CL from 1st to 3rd March and same is approv... |
claims update form rejection or partial approval mail configuration | Dear Team, We have raised earlier service request for mail configuration (mail communication to concern employee) of rejection or partial approval in claims update form. Pl update us if this is bee fixed. Rgds, Madan KUMAR | Mail content configured with table bookmark which fetches Partially approved status also for user's reference. | Product | Service Request | Claims & Reimbursement | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11239, Hi Madan Mohan, Based on the query and the mail attached, we got to know that you are facing issues with ... |
Issue in UAT log in | Dear Team, Kindly resolved on priority. | UAT license got expired. Latest license key deployed in the UAT Server. | Product | Patch Deployment | null | Setup HRMS | null | null | null | Closed | created_by: 2043095590673
time: 2021-03-12 10:11:02 UTC |
Training mails are not reaching to Prarthana | Training mails are not reaching to Prarthana | Pay Group not mapped in Manage Role Player | Product | Clarification | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, As per the reported query, we understood that the training mails are not triggering to prarth... |
Year end activity of Leave truncation & PL Encashment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
As you aware we are in end of the financial year and we have to do leave truncation activity and PL encashment for this year.
Request ... | Leave Configuration | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | Hi Nitin Salunke, Please be informed, we will connect through Zoom and assist in Leave configuration as we have not yet received credentials to connect Arcos. Regards, Mohammed Wasim Khan, Dear Wasim,
As discussed please raise the new request to our IT team for ID credential to connect arcos.
Nitin Salu... |
Assistance in Workflow Definition Master | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Need assistance in changing the Level 1 - Reporting Authority to Matrix Manager 1 for the "Self Appraisal 2338" process in PMS. Please treat... | Workflow defined | Product | Configuration | null | Workflow | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, With reference to our discussion, we have now assisted in defining the workflow for Self Appraisal form 233b for Level 1, and the same is now submitted successfully, Regards, Mohammed Wasim Khan, Dear Team,
Please close the ticket.
Amolika Uple... |
Key Registration | As discussed over call, for the Employee - 5188 we have logged in and verified and it is getting logged in without the Error. Please check the video we have send the recorded video through watsapp. Please check and confirm. | Key Registration expired | Product | Clarification | null | null | null | null | null | Closed | created_by: 2043095590673
time: 2021-03-12 07:00:15 UTC |
Initiate Goal Setting form for below employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls. initiate goal setting form for below employees and confirm once done.
1. 803001 - JAGANNATH PATTNAIK
2. 891011 - SACHIN KUMAR
3... | goal initiated | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Sonali, As per request, We will initiate the goals of the reported employees and confirm once the activity completed from our end. Regards, Vijayakumar K, Hi Sonali, For the below query, We have initiated the reported employee's goal from our end, And one more employee(803001) Goal already initiate... |
Change Bank Type default | We wan to change bank type default option to salary account, currently it is showing reimbursement account. | new requirement to be taken care by cusmization | Product | Patch Deployment | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Swati Tendulkar, We will check and confirm the bank type to default to shown as Salary instead of reim... |
Information regarding forms that go for approval in certain Roles | Hi, Need to know from backend about all the forms which go to below mentioned roles for approval in HRMS: PAYFAC PAYHEADFAC FINFAC CLAIMSAPPROVER | Service request | Product | Service Request | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11233, Hi Rashmi,
As discussed, we will connect on Monday(15th March 2021) and provide you the list of ... |
Error faced by Training coordinator | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello,
Training coordinator Employee no. INM0409 and INM0608 are not able to view details of training courses created and view workflow information.
R... | Backedn update on customized tables | Customization | Data Correction | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Please be informed, we are checking with your IT Team to connecting the servers, once we have successfully connected we will connect with you to discuss and proceed with the query. Regards, Mohammed Wasim Khan , Hi Kirti Ghule, Please be informed, the said queries have been resolved and have be... |
LOP reversal - Sundar Dharma Rao (01004) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
As discussed, we are unable to reverse LOP days for Jan & Feb '21 for Sundar Dharma Rao (Emp.No.01004). hence please check and reverse the L... | Clarification on LOP days to be paid on current month as arrear | Product | Clarification | null | Salary | null | null | null | Closed | Hi Sujatha, As discussed kindly navigate to arrear days form to nullify the previous month LOP and then submit the changes for the mentioned employee. Kindly do payprocess and then verify the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Employee not able to access forms raised by me (forms) | Team Facing issues with access to forms raised by me... Kindly check & fix this asap. Rgds, | update required in ERM_APPROVAL_DETAILS | Product | Patch Deployment | null | Workflow | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, We understand that the forms raised by me is throwing internal system error while checking th... |
Uncaptured_data error | Dear Team,while adding the associates data in konnect using employee transfer template,Quess QuessQuess (Vendor) is adding the aadhar and pan details (Number).When we download the basic information report, we are unable to find any data of Pan and adhar details,kindly check and confirm why is the details not getting ca... | null | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, We would like to know the exact process which you are following to update the aadhar and PA... |
couldn't run video file on multimedia tile | Hi, We are unable to run video file which is in mp4 format on the multimedia tile. Request you to help us to fix it asap. Regards, Pinkiiy Raval | The video file name has special characters | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11236, Hi Vaishali Raut, Please join the below session. https://fastsupport.gotoassist.com/232085416 Thanks and... |
failed transaction issue. | Hi, The failed transaction are available in emp M2802 for employee creation and emp M2480 in offer management. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | designation is NULL and CTC not computed | Product | Service Request | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session. https://fastsupport.gotoassist.com/232085416 Thanks and regards ... |
Clarification Needed - Registration Key and PMS Calendar | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Have a clarity on registration key and PMS Calendar.
Thanks & Regards
Palak Sodhi
HR Department
Aye Fin... | Clarification | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Palak sodhi, As discussed over call, we will schedule a call to discuss and clarify the PMS Calendar. We will share the schedule to discuss the same. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruser... |
Bucket Details not reflecting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
The below mentioned associate's bucket details is not reflecting in the
QCR109 report.
Staffid EmployeeName
A5Q V.S. Vinod
L8T Vinay ... | QCR report issue | Product | Clarification | null | Job Data | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to employee not listed in QCR report and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Jay In today report, we have noticed that the below mentioned employees bucket details are not reflecting.
... |
Change DOJ | Hi, Please change the DOJ of the below mentioned employee from 05th March to 06th March 2021. Also rectify his Attendance Calendar. 11540 - Atanu Saha | Backend update | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, Please connect on the below link to update the DOJ of the said employee https://fastsuppor... |
Movement of separation activity to Aye0301 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Pls move below activity to Aye0301's queue and remove from others' queue
with who it is pending right now.
[image: image.png]
Looping ... | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will move to Aye0301's queue and remove from others' queue with who it is pending right now. We will update and revert you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park... |
Agency leader is unable to complete onboarding | Dear Team, We have created emp id of agency leader ( New joiner) in HR connect, we are able to create the emp id successfully however new joiner is not able to complete onboarding. As a fresher we have a particular (seleted) setup for mandatory forms in onboarding however it is asking employee to fill the non ... | Updated customized SP 'SP_validate_infoentry_columns_2338' | Customization | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, With reference to our discussion, due to some network issue at your end we are unable to... |
Employee facing per diem non popultion in travel expense form | Dear Team, Employee facing issues in travel expense form where no per diem population is happening. Attached screenshot for your review & ref (Expenses is in saved mode, as per siva that was fixed in earlier issues). Kindly share RCA & fix this issues asap. Rgds, Madan | transaction raised before the patch deployment | Product | Patch Deployment | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11250, Hi Madan Mohan, We understand that you are facing problem in per diem calculation. We have deployed pa... |
inactive employees showing in pace appraisal status report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Inactive employees are again showing in the appraisal status report, please make sure that this is corrected asap as we need accurate r... | Requested to disable Inactive Status on the report and change the workflow approver. | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | This ticket is closed and merged into ticket 11227 |
Unable to log in on mobile application | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Employees unable to log in on adrenaline HRIS 5.4 application.
[Image][Image]
Get Outlook for Android<https://aka.ms/ghei36>
<br><hr><font fac... | upon restarting Application server, services and IIS,mobile application the mobile application is up | Product | Service Request | null | null | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Get Outlook for Android<https://aka.ms/ghei36>
________________________________
, Hi Nitin Salunke, With reference to our discussion, upon restarti... |
Goals clean up | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Venkat/Saravanan,
Can you please cleanup the goals for the below staff asap as there are errors in goal setting. Please confirm once done:
3025... | Data Clean on Goal Setting process. | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Amit,
Based on your request we have done the necessary cleanup on the below employees goals. Request you to resubmit and let us know for any changes.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Ar... |
Need to add Start date, OU and Cost centre in the below notification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[cid:image001.png@01D719F8.0A7B3730]
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott S... | Bookmark clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Please be infomed, in standard product form of 'Contract End days Reminder Mail',we do not have Bookmarks of 'OU','Startdate' and 'Cost Centre',hence it is not feasible to add the same in the said Mail notification. Will discuss in detail over call to explain the same. Regards Wasim, [CAUTION... |
Consultant Registration | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Consultant Registration workflow how does it work.
[cid:image001.png@01D719F7.AF496BC0]
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay9... | Clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Please be informed, the purpose Consultant Registration is for Recruitment, we have a separate portal for Consultants where we can register Consultant Agencies through which candidates are pulled into Adrenalin through Recruitment process. Recruitment Module is not being used by GroupM,hence this ... |
Need to add cost centre book mark in record resignation mail notification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We need to add Master filed 4 and cost centre book mark in the record resignation mail notification.
Thanks & Regards,
Rishi Ranka
Director - ... | Bookmark clarification,checked with Sai mam and not feasible | Product | Clarification | null | Separation Management | null | null | null | Resolved | Hi Rishi Ranka, Please be infomed, in standard product form of 'Record Resignation',we do not have Bookmark for 'Cost Centre',hence it is not feasible to add the same in the said Mail notification. Will discuss in detail over call to explain the same. Regards Wasim, can you check with the product team and... |
Employee not able to access forms raised by me (forms) | Team, Employee is not able to view forms raised by me form... | update in ERM_APPROVAL_DETAILS | Product | Patch Deployment | null | Workflow | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11277, Hi Madan Mohan, We have connected to your system servers. We will check the reason for internal sys... |
Can we set a notification post 5 days of DOJ | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
I want to check if we can set a notification to complete certain task. The notification should go 5 days after DOJ.
Thanks & Regards,
Rish... | Clarification over Notification mail | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Please be informed,if employee has not filled any forms such as Bank details ,Contact details we can enable an Reminder to be triggered to the employees,we cannot manually set a notification to trigger to employees for completion of task,we do not have the feasibility for the same. Regards Wasim, ... |
Consultant Portal Mailers configurations are missing | Consultant Portal Mailers configurations are missing | Need to configured by Implementation | Product | Clarification | null | Requisition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11282, Hi Varun Kumar S, We need some clarification on the reported query. Hence we will schedule the call for t... |
CITY duplication to be fixed | CITY duplication to be fixed Example: Delhi and New Delhi | Customer needs to confirm the data | Product | Clarification | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We need some clarifications on the reported query. Hence we will schedule the call for the same ... |
Leave opening balance is not matching | Our carryforward leave is upto 45 days only but in opening balance it always showing 50 day this is because of 2 days March month leave is adding in 1st April. Can you please resolve the same. | Increased the overall carryforward limit | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Please join in the below session we will check the leave configuration and update you on the so... |
RE: REQUEST APPROVED BUT STILL MARKED ABSENT | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Dhivya,
Please check below issue on urgent basis.
Regards
Vishal Balkawade
9819180608
From: Varda Magar <Varda.Magar@... | transaction raised already | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | Dear Vishal, Sure, please provide us sometime, we will share the connectivity with you in sometime and analyze the query reported on unable to raise the AR for the mentioned days, as the alert message is getting displayed and share the updates with you. Thanks and Regards, Dhivya . V, Hi Vishal... |
Change in LWD | Kindly change LWD of Deeptimayee Sethi (STM-10776) to 3rd Mar,21 as her separation activity is done. | Backend Update on separation tables | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Noted on your query, we will update the status once LWD is changed for the said employee. R... |
RE: Appraisals - Goal setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Would request your support with clean up of employee goals for # 4443 ^ Rizvi Abdul Hadi. Please confirm once done so that we can com... | Goals data Clean Up request for employee 4443 | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Amit, As requested we have clean up the Goals for employee ID: 4443, please request the employee to start the Set Goal process. Regards, Venkateshwaran , Dear Sender,
Today am on a Personal leave, kindly expect some delay in my response.
For any queries/concerns, please raise the same in our Customer... |
travel exp form is not accessible in UAT | Dear Team, Facing Travel expense for access issues in UAT portal. | No issues found . The form was accessible. | Product | Clarification | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11272, Hi Madan Mohan, We understand that the travel expense form is not accessible. We will check the same and ... |
Professional Tax for March month in MP is not calculated as per slab |
Dear Concern,
Professional
Tax Slab for the month of March of Madhya Pradesh state is different from throughout
year which is not calculated by Adrenalin.
In SLAB
OPTION It is correctly updated. Kindly look into the same and do the needful correction
in Adrenalin. | PT location name mentioned full name as Madhya Pradesh instead of MP in the PA_GP_UPDATE_PTGROSS, hence PT not calculated correctly | Product | Data Correction | null | eTDS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogesh Gupta, From the reported query, we understood that the PT tax is not calculating for the Madhya Pradesh state, we will check on the report... |
Reset goal setting of 58699 and confirm | Please reset goal setting of 58699 and confirm. | As per the requirement we have cleaned up the goals for the mentioned employee. Please check from your end and let us know. | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, As discussed over the call we will cleanup the goals of the mentioned employee and update you. ... |
Code Failed to create | Dear Team, Please check and resolve code failure issue. Code is reject, later cannot able to view in code create window. Yashoda Boya select * from WFS_EREC_EMPLOYEE_QUEUE_DTL_T where emp_companyname like '%yasho%' | Code created | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a connection and check on the below. Thanks and Regards, Ra... |
FW: Tax Declaration for Neeraj Bhardwaj (G00689) - Approved | Dear Team,
Please consider the below mentioned points in “Tax Declaration form”.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globeca... | values that can be changed through label editor are changed | Product | Configuration | null | Tax | null | null | null | Closed | Hi Anoopsingh, We will check the reported query on changing the tax mail notifications by tomorrow and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Team, As discussed over the call, we have done the below activities :- Previous Proof amount renamed as Pr... |
Employee not able to submit same date multi times in one application form | Dear Team, Kindly look this on priority. Employee not able to raise same date option while adding multi row in misc claims (Emp- Viajy Bhandarkar). Kindly submit RCA. Rgds, Madan | form working as per setting in dynamic claim creation. | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, Based on the query, we understand that the multiple times claims could not be raised. We will che... |
Setting Reminder Mailer | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
Further to our conversation, could you please arrange to provide the process to set reminder mail for pending request.
Regards,
Nainesh
... | Clarifiction on add reminders | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Nainesh, As discussed we will check and share the steps to configure the reminder notifiction for resignation , confirmation and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Nainesh, Kindly follow the below steps to configure reminder for record resignation pending... |
Urgent - Queries - Annual review | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Gowtham/Team,
Pls let me know if the below details can change in system for annual review.
1. Can we give particular date beyond that whoe... | Clarifications on feasibility | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, We will initiate a call at 5 PM today to discuss the listed points in detail and then provide you the feasibility accordingly. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Ok
Get Outlook for Android<https://aka.ms/AAb9ys... |
Need to know the list of employees for whom address has been updated or modified post April'2020 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
I need the list of employees for whom the address has been updated or modified post April'2020.
Thanks & Regards,
Rishi Ranka
Director - Talen... | Provided backend one time report | Product | Clarification | null | Personal Data | null | null | null | Closed | Hi Rishi Ranka, With reference to our discussion, we have now provided the list of employees whose contact details has been modified post 01-Apr-2020. Regards Wasim |
Need Clock in clock out report of last one year for Inactive employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
I need Clock in clock out report of last one year for Inactive employees
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WP... | Provided one time report | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi Rishi Ranka, With reference to our discussion, we have now provided the required data for one year of Inactive employees and the same has been confirmed from your end. Regards Wasim, Received thnx
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sa... |
Initiate Goal Setting form of Dipak Valendra | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls. initiate goal setting form for Dipak Valendara (Emp id - 800243)
[cid:image001.png@01D71996.44A3E720]
Regards,
Sonali Suvarna
Project ... | Goal initiated | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Sonali, As per request, We have initiated the GOAL Setting the reported employee from our end Kindly check your end and share feedback. Thanks and Regards vijayakumar k |
Wrong Leave Encashment for FNF settlement employees | We have found employees where "Leave Encashment Exemption" is wrongly calculated for employees in Tax Computation Sheet. Ex employee: 30377 | pay process done for this employee only for 7 months and not for 10 months and hence discrepancy in calculation | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, As discussed over the call, we will share the connectivity by 4 PM today and analyze the query rai... |
Need to update New Landing Page in Adrenalin | Dear Vijaya, As discussed, please upload the New Landing Page in Adrenalin as per attachment. Thanks, Sandip Chanda 8585059226 | login page image changed | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We will change the loading page image and confirm from our end, Furth... |
Fwd: Option not show "Answer query" | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls fix it. Enable Answer Query in ITadmin queue.
---------- Forwarded message ---------
From: Prem Prakash <prem.prakash@ayefin.com>
Date: Mon, Mar ... | Configuration - User group Mapping | Product | Configuration | null | Help Desk | null | null | null | Closed | Hi Sargam Gupta, Good Morning. As discussed over call, Please check now the Answer Query form is getting displayed. The employee – ITADMIN is not mapped in the “Help desk Reports” group and after mapping it is getting displayed. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, ... |
Employee Clearance activity:Reg | We have to initiate Employee Clearance form for below mentioned staff. His reporting authority also submitted the resignation. So we couldn't able to raise the following activity. Kindly raise the same from your and confirm us to proceed further. Employee ID - CCS00198/Anbarasu.A Reporting Manager - CCS00374/Sh... | Actor change requested | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Nithya K, As discussed over the phone, as per product functionality, if the Activity Owner also resigns in sy... |
Annual PMS Bulk Letter Upload | Dear Vijaya Ji,
Please find the below path and Upload the Annual PMS letter and category name will be "Annual PMS FY-19-20" and Type will be "Self".
C:\Users\Administrator\Desktop\Sandip Chanda Arohan\Annual PMS FY-19-20\Output Thanks,
Sandip Chanda
8585059226 | Uploaded the letter | Product | Service Request | null | Letter Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11078, Hi Sandip Chanda, As per request, We have uploaded the "ANNUAL PMS 19-20" from our end, Kindly pleas... |
FW: Contact Details change request raised by 1221-Sadiq Kabir on 25-Feb-2021 13:04 has been Approved | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check urgently this employees official email ID is not coming in employee dump.
E-code 1221
Regards
Jatinder Sharma
70094-81180
From:... | clarification | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the Email Id updated as Null during the Contact details update, now the same has been rectified the database. Plea... |
Fwd: Unable to view details in web HRMS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls fix this.
---------- Forwarded message ---------
From: Nitesh Kumar <nitesh.kumar02@ayefin.com>
Date: Mon, Mar 15, 2021 at 8:23 AM
Subject: Unab... | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, We understand that you can’t view the details of the employee. Previously beside the name, there was an arrow been shown where the details can be viewed. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design... |
Automatic reply: Ticket [11095] - Address Issue | ?
Thank you for your email. I'm on Personal Leave today. Please expect a delay in response.
For any support related queries kindly publish a ticket in the portal(http://csp.myadrenalin.com/newcsp/)
Thanks & Regards,
Alexander.C
Adrenalin eSystems Limited,
Direct: +91 44 30247444.
----------------------... | out of office got created as an email | Product | Configuration | null | Application Access Management | null | null | null | Closed | null |
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