subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Address Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
I have been raising this issue since long and still this has not fixed.
[cid:image001.png@01D70EB3.D322D850]
Thanks & Regards,
Jatinder Kumar... | contact details transaction correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we understood that the contact details submission is not working for the reported employees, we will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that for 60241, data mismatch... |
goals for Maamoun Faraa | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please check this case as we are unable to see goals for one of the staff whose goals were earlier submitted in Adrenalin:
Calen... | Calendar end date is given as 28 Feb 2021. | Product | Configuration | null | Performance Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-there is one more case where the employee is unable to see his approved goals when he is trying to do his self assessment..not sure what is... |
FW: Adrenaline errors | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please check and confirm why the notification for approvals are showing for our GM for Makeen (#4218) while there are no actual tas... | old transaction showing in the pending count. We have cleared the same | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Amit, Below transaction are very old and its raised during the implementation stage(2017). We have cleared the same and it will not in the pending count now. Currently Manpower requisition form is available in his pending for approval. Please let us know for any clarification. Regards, Saravanan. SM Prod... |
Payprocess | For Chennai Executive we are facing the pay process error Line: 1 Message: An expression of non-boolean type specified in a context where a condition is expected, near 'FN_PA_GP_EVALUE_PRO'. | issue | Product | Patch Deployment | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post discussion over the call and the above description, we understood that an error is gettin... |
RE: Tax working - Emp. Id - 00001 - Mr.Senthilnathan | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jayakrishnan,
Request you to confirm on below as Mr.Senthilnathan tax working is showing diff of Rs.2500/-
Thanks & Regards
[Description: cid:... | Clarification Provided | Product | Clarification | null | Tax | null | null | null | Closed | Dear Roseline,
Below mentioned employee comes under TAX SENIOR slab Hence the difference. Please validate and share your feedback .
Best Regards,
Balakumaran.v
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT... |
Hold Salary | Dear Team, Kindly hold the salary of the below mentioned employees :-
Emp_No
Name
Month
NET PAY
08042
Chhotu Kumar Raj
Apr.18
1,629.00
Regards Abhishek 8240332855 | SALARY HOLD | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Sir, As discussed over the cal, We have Hold the below employee salary from our end. Kindly please ch... |
Issue with Contact Details forms | Dear Vijaya, Please find the below screen short and fix the issue. Employee Code:- 804
Thanks Sandip Chanda 8585059226 | Data stuck in queue table | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10870, Hi Sandip Chanda, For the below query, We will check this concern and confirm from our end, ... |
STAFF_LOAN wrongly calculating in Settelement | STAFF_LOAN wrongly calculating as payable instead of recovery in Settelement. Employee 33602 | patch shared | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=3, Hi Vicky Shah, We had an issue with reference to Staff loan component last month in Settlement for which... |
RE: Ticket # 1957400 |
Dear Team,
Issue: Kindly reactivate the below mentioned employee and update resignation.
Emp ID - 51938
Employee Name - Kiran kumar K R
Separation Type - Resignation
Resignation Reason - Personal problem
Date Of Resignation - 22-Aug-13
Requested Relieving Date - 22-Aug-13
Actual Relieving Date - 22-Aug-13
... | Data correction | Customization | Data Correction | null | Separation | null | null | null | Closed | Hi shishira, As per the request, we will check the feasibility and share the update script for the below employee resignation in iHRIS. Emp ID - 51938 Employee Name - Kiran kumar K R Separation Type - Resignation Resignation Reason - Personal problem Date Of Resignation - 22-Aug-13 Requested Relieving Date - 22-A... |
Attendance related issue | Dear Vijaya,
This is to inform you that Mr. Ankit Pratik(15821) has done his regularization on 17th Feb and same was approved by his reporting manager but still its showing absent in yearly "Attendance Calendar" view and "Attendance Report" but in Monthly "Attendance Calendar" view his was present. Bec... | patch deployed | Product | Patch Deployment | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As discussed over the call, We will check the below issue and confirm from our end. ... |
Unable to approve offer request from make offer | Dear Team,
We are unable to approve offer request from login of Nirvesh Mehrotra –
AYE3368, Forms pending for your approval, Make offer.
Attaching screen shot for your reference,
Even after approving these offers are not moving from the queue.
*Thanks and Regards,*
*Saurabh Soni | Ma... | Clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | Hi Saurabh Soni, Post Analysis, the queue of Nirvesh Mehrotra – AYE3368 is getting moved as there are only 3 transactions pending. Please approve the same and check whether the transactions are getting approved and moved from his queue.(Attached the screenshot for your reference). Thanks & Regards, Iswarya... |
Attach bulk Mediclaim Cards in "Associate Attachments" form | Hi, We need to upload bulk mediclaim cards (approx. 900) in "Associate Attachments" form from backend. Please do the needful. Thanks, Rashmi D 8108813311 | Bulk upload of letters | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11071, Hi Rashmi, As discussed, request you to place the files in Application server once it is ready is sugge... |
Claims Eligibility Update Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
Further to our conversation, there seems to be issue with the CRS Credit as we have processed the scheduler but the eligibility has not been ... | CRS credit executed from backend | Product | Data Correction | null | Claims and Reimbursments | null | null | null | Closed | Hi Nainesh, The issue with regard to CRS credit has been resolved and CRS credit also excuted succesfully. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Thanks Jay,
This is sorted.
Regards,
Nainesh
, This is closed
Regards,
Nainesh
|
QCR report issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Trying to download the QCR_109 and 110 report. But there is no details
fetching in the Adrenalin.
Please share the report.
QCR109 Glo... | Got help from customization team to optimze the report and exxecuted the report | Customization | Data Correction | null | Personal Data | null | null | null | Closed | Hi Balaji Damodaran, As requested we have provided you the QCR 109 and QCR 110 report extracted from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Move petty cash of Aye3539 to Aye4109 at second level and remove from others' queue at second level | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[image: image.png]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL***********************... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will move the petty cash of Aye3539 to Aye4109 at second level and remove from others' queue at second level. We will update and revert you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, S... |
Labour visa expiry alerts | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please check and add our Pyramids HR and PR team members to the alert for Passport/Visa/Labour expiry, they need to be marked on th... | Configuration has been done | Product | Configuration | null | Job Structure | null | null | null | Closed | Hi Amit, Based on your request, We have added the below employees into the "Reminder for PASS and Visa" role for Pyramids Holdings. Request you to observe the reminders and reports access, let us know of any changes. Regards, Saravanan Mani Saravanan Mani Regards, Saravanan. SM Product Support Adrenal... |
Apple Iphone 12 - Unable to do registration | User is not getting the Signup screen in mobile app while trying to register. Apple Iphone 12, OS -14.4. Screenshots attached for reference. | Company WIFI had restrictions. Worked fine with user's mobile data. | Product | Clarification | null | null | null | null | null | Closed | created_by: 2043020884409
time: 2021-03-02 13:34:23 UTC, Hi Rashmi, As discussed, we have checked on the reported concern and the same is working fine in Android and other iPhone 12 mobiles. Hence, the issue is only in the reported employees mobile device and has to be checked accordingly. As requested, ple... |
Leave Configuration | Leave Configuration for Interns(Employment type) | Leave Credit Configuration | Product | Configuration | null | Absence | null | null | null | Resolved | created_by: 2043097241120
time: 2021-03-02 11:24:54 UTC, Hi Rishi Ranka, With reference to our discussion, we have now assisted in configuring the Leaves for Contract Employees, Leaves to be credited has been enabled via Leave credit configuration. Request you to Activate the same and proceed for further cr... |
RE: 1958820 | Dear Team,
Please join the session.
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
From: Database Support <db.support... | Patch - EREC_EMPLOYEE_INTG_537 | Customization | Patch Deployment | null | Employee Information | null | null | null | Closed | Dear Team,
Please join
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
, Hi shishira, As discussed over call, our int... |
Arrear Days Detail Feb 21 | Dear Jay,
As discussed, Please remove the arrear days for all the employees month of
Feb 21.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<h... | Arrear days cleanup from backend | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Anoopsingh, We have taken the connection and removed the arrear days for feb month. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
FW: Still showing blank coloumn | Hello Team,
Narration still showing blank in reimbursement form like bill no. & date as
earlier it was already resolved.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 o... | 11125 | Customization | Clarification | null | Claims and Reimbursments | null | null | null | Closed | Hi Anoopsingh, As discussed we will share you the connection to work on the query regard to reimbursement and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed there is already ticket created for the same issue regard to reimbursement we will share t... |
Registration key is expired coming for below employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Aye6013, Aye6099, Aye5952
Screenshots shared over Whatsapp
--
Thanks and Regards,
Sargam Gupta
--
**********************************... | License count purchased | Product | Service Request | null | null | null | null | null | Closed | Hi Sargam Gupta, We understand that the Registration key is expired showing for the Employees - Aye6013, Aye6099, Aye5952. We will check when we get the screenshots and please share the same through watsapp to check the issue in detail and resolve the same. Thanks & Regards, Iswarya.S Adrenalin eSyste... |
Need to nullify Jan month tax | As discussed kindly help us to remove the tax deducted in the month of Jan for the employee '01460' | Tax backend corrections | Product | Clarification | null | Salary | null | null | null | Closed | created_by: 2043064097558
time: 2021-03-02 07:01:53 UTC, Hi Sujatha, As discussed we request you to please uplaod the salary data in 'Processed data history' upload with salary hold flag. Kindly upload and then check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay,... |
clearance activity need to re-allocate | Kindly move the clearance of Ayushi Mittal (P2011) ACTIVITYNAME (IT CLEARANCE ACTIVITY) from "Puneet Mittal " tray to Ravinder Pal Singh (P2387) tray | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, As per the request, we will move the clearance of Ayushi Mittal (P2011) ACTIVITYNAME (IT CLEARA... |
ITO employees to be removed from Appraisal | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
During setup, we had requested to exclude ITO staff of CNS for appraisals (as these are CNS resources hired for outsourced client proje... | Service request | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amit, Let me check and share you the updates on this. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.com | L: 044-30247411.,
Dear Tea... |
Ticket # 1958820 | Dear Team,
We are unable to create E code for the below, error screenshot is attached kindly check. Kindly check with high priority.
Ganesha D
8123070272
This issue is same like yesterday.
Please Note: Kindly fix this issue permanently.
Please share the RCA.
Thanks and Regards,
Shishira Shetty
L2... | 11111 | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi shishira, We are checking the sane issue in this ticket id - 11111 and we are closing this ticket. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com... |
Leave Credit Scheduler is slow | Kindly check the slowness issue on Leave Credit scheduler which runs every month "SchLeaveCredit". | index script deployment | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us sometime , we will analyze the concern raised on "Slowness in Leave Credit Schedu... |
Clock in clock out Report | Dear Jay
As discussed, clock in clock out report is not getting downloaded.
Please do the needful.
With Best Regards,
Vikas Kumar
Globe Capital Market Ltd.
| Att data duplicate | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Vikas Kumar, Post analysis we understood that the attendance data was duplicate for some of the employees and hence the error. As discussed we have resolved the duplicate issue and you are now able to export the clock in clock out report. Kindly check and let us know the feedback. Regards, Jay... |
Unconfirm Settlement | Kindly unconfirm the settlement of the below mentioned employee. Emp ID : Z7A | Backend unconfirm settlement | Product | Data Correction | null | Salary | null | null | null | Closed | created_by: 2043064097558
time: 2021-03-02 04:27:35 UTC, Hi Balaji Damodaran, As per the discussion with Mr.Kolanji we have unconfirmed the settlement of the below mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi Jay
What is this mail reg... |
Leave Cancel - AYE0008 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please cancel leave of below employee as I'm not able to get below date
under "leave cancel".
Aye0008 - 24th Feb'21
... | Clarification - Configuration | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Palak sodhi, We will check the feasibility whether there are option in the Application to cancel the leave for the Employee - AYE0008 for the 24th FEB 2021 as it may affect multiple tables in the backend. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th ... |
Please extend the probation by 2 months for employee - 117645 - Amit Kumar Srivastav - Priority case | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please extend the probation by 2 months for employee 117645 - Amit Kumar Srivastav.
Employee have been confimed on system yesterday date... | Backend Update on confirmation tables | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Pallavi Karekar, As discussed,please connect through Anydesk post completion of your work ,we will do the needful for extending probation. Regards, Mohammed Wasim Khan, Hi Pallavi Karekar, Please be informed,we have now updated the employee status as Probationer and confirmation due on is set for 02-May-2021,... |
LWD need to update Saransh Bhargava | The LWD of Saransh Bhargava P3034 is reflecting as Aug
2021 instead of May 2021. Kindly help in rectification of the LWD | Clarification | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Please find the attachment, Hi Pratap Singh, As per the request, we will check and update the Last working day f... |
FW: Employee Details Change Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check employee details already filled while creating the employee code, still he got the auto email as mentioned in email. pls check.
Regards
Jati... | BKM_PIMS_INFOENTRY_TBLQRY_RSL | Customization | Patch Deployment | null | Customization | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed , we are working on the bookmark query, we will check and update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, the reported query has been rectified through the database with code level changes, please no... |
FW: error weconnect | Dear Jay,
Please check same issue in other reimbursement form aslo
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
fbn-02... | Insert in the table -CRS_MASTER_DEFINITION_T
Log:
-----
SELECT CPD_CLAIM_ID, CPD_PART_NUMBER, CPD_PART_HEADING, CCD_COLUMN_ID, CCD_CLAIM_ID, CCD_PART_NUMBER,
CCD_COLUMN_HEADING, CCD_COLUMN_TYPE, CCD_COLUMN_SIZE, CCD_COLUMN_VALIDATION, CCD_COLUMN_DETAILS,
CCD_IS_APPR_EDITABLE, CCD_COLUMN_ORDER,CCD_COLUMN_ENABLE,CCD... | Product | Data Correction | null | Claims and Reimbursments | null | null | null | Closed | Hi Anoopsingh, We will connect post lunch today to work on the reported query on reimbursement issues and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Post Analysis, the issue has been rectified and the Date and Exam Name is getting displayed in the "Certif... |
Fwd: Adrenalin - unable to access for approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls fix this error asap.
---------- Forwarded message ---------
From: Rekha Deobhakta <rekha.deobhakta@ayefin.com>
Date: Wed, Mar 3, 2021 at 3:28 PM
... | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta,
We understand that there is an access error in the Approval form.
We will check and update you.
Thanks & Regards,
Iswarya.S
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park ... |
Remove F&F from Confirm state_8194 | Hi, F&F of 8194 Ankita Parab is confirmed by us and now there is correction in the same. Please re-open her F&F Confirm Status from backend. Thanks, Rashmi D 8108813311 | Settlement reopen done | Product | Service Request | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11084, Hi Rashmi Deshpande, From the above description, we understood that the given F&F of 8194 Ankita Parab h... |
leave issue in Interface (00034) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
As discussed, the below employee (00034) EL credit wrongly shown in Interface. Please check and correct the same and confirm.
[cid:image0... | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sujatha, As discussed we will check the above query regard to leave credit issue for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Sujatha, Post analysis we understood that the employee's EL balance was showing correctly. SInce you have overal... |
RE: Adrenalin CSP: Your ticket 317070 is Pending for Action | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
Further to below msg, the below employee (01472) leave issue yet to corrected in Interface and given below the screen short. Please check a... | Earned leave correction | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sujatha, As discussed we have corrected the earned leave issue for the mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
incorrect score | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please check this as the score in the report may be wrong for some staff..please see the below example:
Employee ID
Employee Na... | already fixed | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amit, We are coordinating internally on the overall rating error and share you the updates. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrena... |
FW: Employee Clearance from HR Activity Clearance Reminder for 334062 - Mallik Sab | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls change HR clearance person from Monika to Sumathi.
1. Mallik Sab - 334062
Gyanamayee Swain
HR IT Consultant
[Description: Descript... | Service request | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Gyanamayee Swain, We will initiate a remote session by 5 PM today to do the requested actor/approver change for an employee. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, As requested, we have now moved the separa... |
Loan Reschedule | Hello Jay,
We want Loan reschedule for some employee but software showing error
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http:/... | Loan reschedule clarification | Product | Clarification | null | Loans | null | null | null | Closed | Hi Anoopsingh, We have taken the connection and guided you to do the loan reschedule for the mentioned employees. Kindly check and let us know for further clarifiations on the same. Regards, Jayakrishnan. N Product Support |
PMS Scheduler | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
As discussed, could you please process the Goal Setting Scheduler to initiate the PMS for this year.
Regards,
Nainesh
Disclaimer Not... | PMS initiation through backend | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Nainesh, As discussed we have initaied the PMS for your id through backend. Kindly check and let us know wthether we can initaite the PMS for all employees. Regards, Jayakrishnan. N Product Support, Dear Jay,
Understand that an auto-mailer has been triggered from Interface about the opening of Per... |
QCR reports download issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We have been facing a QCR report download issue for the past one week.
We request you to resolve this and confirm.
Thanks
Balaji.D... | Resolved by customization team | Customization | Data Correction | null | Job Data | null | null | null | Closed | Hi Balaji Damodaran, The issue with regard to QCR reports has been fixed by our customization team and we were able to extract the report through frontend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
regularization request not showing in approver tray | Employee Poonam (P2503) raised regularization request on 27-Feb-2021 and same is showing pending for approval. but approver tray same is not reflecting, refer to attachment please check and resolve | Queue Slowness | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Employee Poonam (P2503) raised regularization request on 27-Feb-2021 ... |
Add digital signature in Confirmation extension letter | Hi, We need to add digital signature in Confirmation extension letter format for HOAD. Please help. Thanks, Rashmi D 8108813311 | Service request | Product | Configuration | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, We have now added the signature image in both available letter templates of "Confirmation Extension L... |
DOJ modification - 01542 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
As discussed, please change 01542 employee date of joining as 18th Feb 2021 in Interface and confirm.
Regards,
Sujatha
Disclaimer No... | DOJ UPDATE | Product | Data Correction | null | My Information | null | null | null | Closed | Hi Sujatha, We have updated the DOJ of the mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
incorrect goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please clear out the goals for the following staff as there are some errors which we just observed when Faisal tried to submit his ... | Cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amit,
Based on your request we have done the cleanup on the employee goal. Request you to try the goal setting and let us know for any changes.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Pl... |
FW: Clearances from Accounts Department has been submitted for Patel Hardik Jayantibhai-93732 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please update the remarks as “OK” for Accounts Department clearance for employee 93732
Clearances from Accounts Department has been submit... | Activity clearance comments update | Product | Data Correction | null | Separation | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per you request, the Remarks for the clearance has been updated as 'Ok' through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
FW: appraisal approvals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please reroute the form for 2649 to 2524..i am not sure why the forms cant move automatically to the new line manager in case we ha... | Change in Approval and Appraisal Status Report code has been modified from Matrix Manager to RM & Functional RM. | Product | Configuration | null | Performance Appraisal | null | null | null | Closed | Hi Amit,
As discussed, below mentioned employee is not submitted the performance review form yet.So if employee submit performance review form, then it will go to new reporting manager only as per recent changes in Reporting structure.
Regarding Appraisal status report, currently its shows based on the ma... |
Wrongly ESIC Deduction | Dear Team,
Why ESIC is deducting on those employees whose wages are >21000 P.M.?
Sample case is attached for your kind reference..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110... | Bulk ESI | Product | Configuration | null | Salary | null | null | null | Closed | Hi Anoopsingh, As disucssed post disabling the bulk ESI the issue has been resolved and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Resignation application approval need to allocate of Tanuj Dani P2493 | Please allocate Resignation application approval of
Tanuj Dani P2493, from tray of Umesh Bhati (P0278) to Shailendra Gangrade (P1138) tray | Data correction | Product | Data Correction | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, As per the request, we will move the Resignation application approval of Tanuj Dani P2493, from... |
FW: Performance appraisal initiated for Salem M.S. Habib has sent to you for approval. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan/Bhaskar-we are getting this complaint from several managers that the system is showing the form again and again despite submission..need to... | Updated a latest patch for PMS6.0 and changed the configuration in Routing Configuration, Made Auto Approval as "Yes" and tested a reported scenario for an employee. | Product | Configuration | null | Performance Appraisal | null | null | null | Closed | Hi Amit Sangha, We have enabled the Auto Approval for Performance review form and tested a transaction for your ID and confirm the transaction flows as expected. Scenario: 1st Level & 2nd Level approver are same then the system will Auto Approve the transaction @ 2nd level and move to 3rd level for appro... |
FW: Need connection |
With Best Regards,
Vikas Kumar
Globe Capital Market Ltd.
From: Anoop Singh [mailto:anoopsingh@globecapital.com]
Sent: 04 March 2021 10:19
To: 'Vikas Kumar' <vikaskumar@globecapital.com>
Subject: FW: Need connection
Thanks & Regards,
Anoop Singh
Human ... | Payroll clarifications | Product | Clarification | null | Salary | null | null | null | Closed | Hi Vikas Kumar, We have received the connection from Mr.Anoop and working on his system. Regards, Jayakrishnan. N Product Support |
FW: Continuous absenteeism since last 7 days - Intimation of warning letter | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
These emails are not coming around 5PM which we had enabled. Pls check all 3 emails.
Regards
Jatinder Sharma
70094-81180
From: humanresourcecm... | scheduler timings reconfigure | Product | Clarification | null | Scheduler | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reminder mail scheduler configs and update you the status. Thanks & Regards, Mohamed Moosa A, Pls check and confirm.
Regards
Jatinder Sharma
70094-81180
, Pls update.
Regards
Jatinder Sharma
70094-81180
, [CAUTION: This email originated f... |
FW: Book4.xlsx | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan-can you check as there is a complaint received about the system showing appraisal task after the manager completed it already..we need th... | Enabled the Auto Approval for the Performance Review. | Product | Configuration | null | Performance Appraisal | null | null | null | Resolved | Hi Amit,
Please be noted that, we have performed necessary analysis and identified that employee Reporting and functional managers are same for below listed employee. As per workflow configuration, first level is Reporting manager and Second level is Functional manager which means once reporting manager approved... |
How to check transactions getting approved via WFA | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
I want to check the transactions which are getting approved via WFA by RM's. what is the report name.
Thanks & Regards,
Rishi Ranka
Director -... | Provided a query to run and pull the report from backend, | Product | Service Request | null | Setup Reports | null | null | null | Resolved | Hi Rishi Ranka, Please note, we do not have specific reports to pull out the transactions approved via WFA as it will be huge data and pulling this data might result in choking of application. However will provide a backend query which can be used to pull out the data whenever required. Please connect on below... |
Employee Movement query | if raised by MS
Sophia (west zone) and her reporting manager is Priyanka then why this has been fall in
Shweta Madan’s tray (North Zone) ? | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, We understand that the Employee Movement which is raised by Sophia - P2121 is falling under th... |
HRA Exemption calculated even after rejected the Tax declaration | The Tax declaration has been rejected for this employee code 4106 but HRA Exemption has been calculated in the Tax computation sheet. | Data upload done for Rent declaration | Product | Clarification | null | Tax | null | null | null | Closed | created_by: 2043097241207
time: 2021-03-05 12:32:15 UTC, Hi Vishal Parab, Based on the analysis we have found that the rent declaration has been updated through data upload in the month of May 2020 hence it has been considered in the Tax computation for the given employee code after changing the proof mood settings.... |
FW: Attendance Regularization Actioned by You Moved to Failed Transaction | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please check employee is trying to raise an AR for 26th Feb but its going to failed transaction.
EMP Code – Raunaq Sikka.
Thanks & Regar... | Employee raised AR already for the said dates | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi Rishi Ranka, Please ask the employee to check in 'forms raised for me' , if any AR's has been already raised for the said dates the employee is raising AR, as the error message clearly states that 'AR already exists in between the given period ',if there are no AR's please write to us we will validate the same. ... |
Continuous Absent reminder issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please check below employee has received a continuous absent reminder from the system but as per his attendance calendar he is present on all ... | No mails triggered for continuos absent as on March 2021 | Product | Clarification | null | Absence | null | null | null | Closed | Hi Rishi Ranka, Please connect on below Link to check for the continuous absence reminder received for the below employee,we will check and update on the same. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards, Mohammed Wasim Khan Mohammed Wasim Khan, Hi Wasim,
Joined bel... |
Not able to access employee summary in travel expense form | I am unable to access employee summary. Attached screenshot for your ref | The system is working fine. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Madan, We have connected to your NPCI laptop , accessed the application from your loginid and found tha... |
On-boarding error | Even after filling al the details in employee on-boading from, the associates are unable to submit the form and proced further.kindly check for employee ID QS1800394 and STM9199 and clear the data and confirm. | entry found in main table. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles: "[\"44002020570\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Please ask your employees to fill in all the forms and mandatory columns as p... |
Please help us in streamlining emp number series | Dear Team, We have done the employee bulk upload and
the last emp id for agency leader is COT403107, ideally now when we are doing
the live employee creation for agency leader the next emp id should be created
ie. COT403108. This is not happening and the system is
triggering the emp id which is omitted from the... | Updated the current series from backend in ER_IDGENERATOR_RANGE | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, Please be informed, we have now updated the Current Employee Series as COT403107, r... |
PT Location not getting updated | Hi, PT calculation of below mentioned employees is not getting reflected in Salary Register even after PT location is mapped to them and their location. Have faced the same issue last month also. 4543 Chandan Kumar Thanks, Rashmi D 8108813311 | Bihar PT deduction amendment done in Opt2_update_ptgross table based on the client request. | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, From the above description, we understood that PT not deducted for the given employee. ... |
FW: Contact Details change request raised by 58727-Vinay Sharma on 03-Mar-2021 11:22 has been Approved | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check employee filled only work mobile details, however seems permanent address city have been removed while approving the request.
Pls fix this is... | clarification | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Jatinder Kumar Sharma, From the attached mail, we could refer the Current details were City is not mapped by the employee and also in the CONTACT DETAILS form, the Permanent City is non Mandatory, and hence the permanent city is not reflecting in the approval Please check the same from your end and share us ... |
Clarification on Reimbursement forms | Dear Jay,
We need short form for all the reimbursement forms to upload in software
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http://www.g... | Reimbursement types short name | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | Hi Anoopsingh, As discussed please navigate to reimbursement types form to get the short name of reimbursement components. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
FW: Please check | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Pls check if we can add a check box in this form while approving.
[cid:image002.png@01D711BE.63A316D0]
Regards
Jatinder Sharma
70094-... | clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, it is not feasible to add check box for the Pending Benefit Approval, since the each transactions need to be approved with comments for the requested nominees. Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Mo... |
FW: Leave has been credited for the period 01-Feb-2021 to 28-Feb-2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We need to stop the below emailer on the leave credit.
Please do the needful
Regards
Sandeep Thungaturthy
From: Dola Mukherjee <do... | Mail content - Leave credit Notification | Customization | Service Request | null | Absence, Time and Attendance | null | null | null | Resolved | Hi Sandeep Thungaturthy, Good Noon. We understand that the email has to be stopped for the Leave credit with the subject - Leave has been credited for the period 01-Feb-2021 to 28-Feb-2021 . Please connect to the below Zoom link to check the issue in detail, Join Zoom Meeting https://us02web.zoom.us/j... |
Query through mail | This is for testing the ticket raise through mail
Gracias,
Varun Kumar S, PMP(r)
Project Manager - HRMS
[cid:image001.jpg@01D711B3.07940BC0]
Laminaar Aviation Infotech (India) Pvt. Ltd.
Software Lab & Technical Support Center
Level 0&I | Anjaneya Techno Park | 147, HAL Airport Road | Kodihalli | Bengaluru ... | null | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Varun Kumar S, This has been raised for testing the new support portal. Hence closing the ticket. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 E... |
test ticket | test ticket - this is for checking the functionality | null | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Varun Kumar S, This ticket has been raised for walkthrough of new support portal. Hence closing this t... |
Employee summary in travel expense form | Employee are not able to access their expenses form. Attached screenshot for your ref... This is happening since many days, kindly fix this asap. Rgds, Madan KUMAR | Issues going on at customer end . Customer has to check and confirm | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, We understand that your employees are unable to access the form. We will check the configurations ... |
Unable to login | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Unable to login to support tool.
[cid:image001.png@01D71286.42294EC0]
Gyanamayee Swain
HR IT Consultant
[Description: Description: Descript... | FreshDesk login | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Gyanamayee Swain, We have now updated your password as below, login is now successful. PFB screenshot for your reference. Username: gyanamayee.s@godrejinds.com Password: gyan@123 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-302474... |
FW: Attendance regularization | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi pls look into it on priority
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej... | Attendance type of employee was set as NO | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Gyanamayee, PFB screenshot of employment details, the employee's attendance type is still as NO. Due to which the form is giving this validation. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
RE: APPRAISAL | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan-can you please clear out the goals for 4461. Thanks!
Regards,
Amit Sangha
[cid:image162fd1.PNG@f366ffb3.4389c2be]<http://www.a... | service request.Goal cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amit , We have done the cleanup on the below employee goal. Request you to resubmit the same. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myad... |
Issue in Employee Movement Module | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
I'm unable to see the Action tab in Employee movement module while trying to update the Reporting & Functional manager . kindly check on thi... | city not mapped in region city mapping | Product | Configuration | null | Employee Information | null | null | null | Resolved | Hi Nuwan Dissanayake, We will analyze the concern reported on Actions not getting populated in the Employee Movement form and share the updates with you. Regards, Dhivya V, Hi Nuwan Dissanayake, Post analysis we understood that the mentioned employee is tagged to City namely "Colombo". However the... |
Fwd: PDD for QH5 (Prateek) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Self appraisal for is reflecting multiple times in the Reviewer que.
Kindly help on this.
Emp ID; QH5
Reviewer Id: A2W
Thanks
Ba... | Cleanup done for mulitple goals showing in approver screen | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed we will check the above query reagrd to issue in goals showing multiple times in approval screen and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the mentioned issue with regard to mult... |
Fwd: || Reg. Change of DOJ | Aye6377 || | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls change DoJ.
Regards,
Sargam
---------- Forwarded message ---------
From: hr operations <hroperations2@ayefin.com>
Date: Thu, Mar 4, 2021, 9:0... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will update the Employee - AYE6377 DOJ with the below dates, OLD DOJ - 26/02/2021 NEW DOJ - 04/03/2021 Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chenn... |
R Vijay kumar claims integration failure | Employee NAME- R Vijaykumar Integration failure. Screenshot attached for forms detail | d365 system is throwing error. It has to be checked from d365 team. | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11183, Hi Madan Mohan, The department of the employee is not present in the D365 system . This has been commu... |
travel exp form is not having population of per diem | Dear Team, Sudhipta nayak travel exp for is not having population of per diem (when ticket is not booked but travel itinerary is filled). Rgds, Madan | Identified as customization gap | Customization | Patch Deployment | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11182, Hi Madan Mohan, We understand that the per diem is not getting calculated when iternary is filled. We wi... |
Not able to access workflow information in claims update form | Hi Siva/Gopal, I am unable to access workflow information in claims update form for Employee Rahul Bakshi *which suppose to be Mr Rupesh Acharya. Pl share RCA for audit trail. | Transaction raised before assigning approver. Hence, form got auto approved. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, We understand that you could not get the workflow information. On the first level, we have got to... |
Adrenalin Notifications | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
All notifications from System has stopped since last Friday, kindly check and resolve the issue on priority.
Regards,
Sarfraaz Ahmed Siddiqui... | Mail server not getting connected to host(Adrenalin) | Product | Service Request | null | Workflow | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Wasim,
Please look into the same and resolve ASAP.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floo... |
Self Appraisal report error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We are getting a email from HR on the self appraisal status report error.
The below mentioned associate's have completed their self apprais... | Clarification Provided | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Balaji Damodaran, As discsused we will check the reported query on self appraisal report showing wrong pending approval and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that for the mentioned associates their self app... |
Bank form | Multiple entries are allowed by same employee for same transaction. Please resolve this bug. | Showing one record only | Product | Clarification | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Swati Tendulkar, As per the attached snap, the employee has done the addition and deletion multiple times a... |
Final closure Notifications | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Not getting final closure notification email once final closure form is submitted.
Regards,
Sarfraaz Ahmed Siddiqui
Group Head - Talent Oper... | null | null | null | null | null | null | null | null | Closed | null |
leaves approved by himself | attached employees raised leaves and same is approved by himself , Please check and share RCA | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11170, Hi Pratap Singh, We understand that the employees raised leaves and same is approved by himself. ... |
FW: Please check if below profile already mapped against any vacancy | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls remove from resume bank.
From: Farha Naaz
Sent: Monday, March 08, 2021 3:31 PM
To: Jatinder Kumar Sharma
Subject: Please check if below profile ... | resume data clean up | Product | Data Correction | null | Resume Parser | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the resume details of the mentioned data (Mobile :8743853090 ) has been cleaned up through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
page error - test | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
page error - test
asdaasd
asddaasd
test ticket please ignore
Gracias,
Varun Kumar S, PMP(r)
Project Manager - HRMS
[cid:image001.jpg@01D7... | null | null | null | null | null | null | null | null | Closed | i have a new issue also |
Mobile App capturing incorrect time | Hi, Since last few days Mobile App is capturing 3 minutes ahead of the actual time. Please check and resolve asap. Thanks, Rashmi D 8108813311 | Server time is considered correctly. | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, Click the link below to start your Zoom session to check on the Mobile App time issue. https://us0... |
GOAL SETTING | good morning, I am setting my goals again for Appraisal 2020 due to a typo in target value. while setting the goals i am unable to save the entered target value. please refer to attached screen record and kinldy advise how to proceed. | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 11164 |
FW: Continuous absenteeism since last 7 days - Intimation of warning letter | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please add “Region” at last in below email format.
Regards
Jatinder Sharma
70094-81180
From: humanresourcecm@religare.com [mailto:humanresourc... | GET_ABSENT_DAYS_SP - column add in the bookmark function | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the REGION column has been added in the mail content for the "Continuous absenteeism since last 7 days - Intimation of warning letter" through the database. Please check the same from your end and share us your feedback. Int ref: GET_ABSENT_DAYS_SP ... |
Attendance records | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We would request you to extract the attendance records from 2014 to till date into a folder.
For the purpose of Audit.
Regards,
Sandeep... | Report - Pulling Attendance Records | Product | Service Request | null | Time & Attendance Management | null | null | null | Closed | Hi Sandeep Thungaturthy, As requested, we will share the Zoom connection post lunch by 3:00 P.M to fetch the Attendance records of all the Employees from JAN 2014. We will share the connection and fetch the Attendance records as requested from your end. Thanks & Regards, Iswarya.S Adrenalin eSystems Li... |
Not able to see " My uploaded document" | Prabh Preet Kaur Juneja (P0085) {HR} not able to see any employees details under " My uploaded document" refer to attached screenshot | Clarification - MIS (Management Information System) is not mapped to the PANHRFAC role | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11156, Hi Pratap Singh, We understand that the Prabh Preet Kaur Juneja (P0085) {HR} not able to see any employ... |
RE: Address Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Any update.
Regards
Jatinder Sharma
70094-81180
From: Jatinder Kumar Sharma
Sent: Monday, March 01, 2021 3:59 PM
To: ask.adrenalin@myadrenal... | clarification | Product | Clarification | null | Personal Data | null | null | null | Closed | Hi Jatinder Kumar Sharma, We are testing on the contact details submission data , we will check and update you on the ticket 11095. Thanks & Regards, Mohamed Moosa A |
Pls change the state name to “Maharashtra” against this “city” | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls change the state name to “Maharashtra” against this “city”
[cid:image001.png@01D7140E.6DC08470]
Thanks & Regards,
Jatinder Kumar Sharma
De... | city and state master data mismatch correction | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the State of BIHAR city has been updated as MAHARASHTRA through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Investment Pfoofs Remarks | Dear Team,
As we have taken Actual Investment proofs in Feb 21 payroll and mentioned
remarks at the time of checking the proofs, but now we need Remarks report
so that we can share the same to all the all the employees.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Marke... | Report extraction from backend | Product | Service Request | null | Payroll Management | null | null | null | Closed | Hi Anoopsingh, We have extracted the tax data with approver remarks from backend and provided the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Appraisal set up - 20-21 1nd 21-22 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls connect to do set up.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godre... | Service request - Testing configuration and cleanup. | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Gyanamayee Swain, As discussed, we are already connected over the remote session with you and guiding on the configuration setup for PMS calendar FY 2021-22. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, As requeste... |
GFL_ESIC deducting Feb 21 | Dear Team,
Blow mentioned employees are out of ESIC but ESIC got deducted in Feb 21.
PAYGROUP NAME
EMPLOYEE CODE
EMPLOYEE NAME
ESI
Globe Fincap Ltd
F00046
Narender Kumar
244.00
Globe Fincap Ltd
F00047
Anshul Chhibber
192.00
Globe Fincap Ltd
F00051
Sandeep Kum... | Bulk ESI disabled | Product | Configuration | null | Salary | null | null | null | Closed | Hi Anoopsingh, As discussed kindly join the provided connection to work on the reported query on ESI deduction and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Post analysis we understood that Bulk ESI was enabled for the mentioned paygoup and the sa... |
RE: Support Center user activation | Hi,
Find the attached employees we need to unconfirmed settlement , Please do the need full from your end. Once you will done let us know.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image3eca4e.JPG@55431522.49ac2b02]<https:/... | Based on client request we have unconfirmed the settlements. | Product | Service Request | null | Pay process | null | null | null | Closed | Hi Pradeepa C T, Based on your request, we have unconfirmed the attached employee's settlement. Please check and revert for any further clarifications. Regards, Srujana Mittapalli |
Online PRF Forms | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear team,
Can you push the Online PRF forms for below 2 employees in HRIS.
Kapil S Bharatan - 88875
Ayan De - 88913
Regards,
Sandeep Thungatur... | Data Correction | Customization | Service Request | null | Separation Management | null | null | null | Closed | Hi Sandeep Thungaturthy, We understand that the below has to be pushed the Online PRF forms for below 2 employees in HRIS. Kapil S Bharatan - 88875 Ayan De – 889 We will check the feasibility internally and share you the connection to proceed further. Thanks & Regards, Iswarya.S Adrenalin eSystem... |
FW: Support Center user activation | Hi Sujana,
As discussed, please register below mentioned users as well:
Dharm.vrat@herodfincorp.com
Pankaj.gupta@herofincorp.com
Dikshant.batra@herofincorp.com
Regards
Ritu Sharma
Lead - Human Resources
[image:
https://storage.googleapis.com/happierhr_email_signatures/h... | E-mail ids has been added in Fresh desk | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Ritu Sharma, We have entered the below e-mail id's in the fresh desk. Please check and revert for any further clarifications. Regards, Srujana.M |
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