subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
getting error - zolog | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
I am getting this error. Pls check and resolve.
[cid:image002.png@01D71FD8.724F36F0]
Gyanamayee Swain
HR IT Consultant
[Descriptio... | Internal security application asking for authentication. | Product | Clarification | null | Security | null | null | null | Closed | Hi Gyanamayee, The error highlighted is from your internal security application and a windows enabled notification. Request you to please check on this with your IT team. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
Log set should be 15 minutes | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Pls change the logout timing of system 15 minutes.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image0... | Session time out requested to be increased. Changed in Web.config file accordingly. | Product | Service Request | null | Security | null | null | null | Closed | Hi Gyanamayee, Request you to please provide access to the application server over Anydesk, we will configure the session timeout as 15 minutes and confirm once done. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, Please con... |
FW: Vijay's Goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-as discussed, please delete the goals for 1712 ^ Vijayasankar Ponninjath as there are some errors identified.
Regards,
Amit Sangha
... | goal cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amit,
We have done the goal cleanup for below employee. Kindly check and let us know for any changes.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Ch... |
leave balance not show | kindly check leave balance incorrect show when employee apply for leave. employee code - 22451 | Leave balance and leave ledger report based on the period while we selecting | Product | Clarification | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11459, Hi Sandeep Jangid, Based on your concern regarding leave balance incorrect show when employee apply f... |
travel exp form is not having population of expenses upon submission | Dear Team, Employee 22909 is facing issues of non population of expenses upon submission. Expense is showing submitted successfully & we are able to see attachment as well but no other details visible in expenses form. This problem is happening since many weeks in HRMS (production environment) & many of similar... | transaction raised before patch deployment. | Product | Data Correction | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11410, Hi Madan Mohan, We are taking all the travel related queries raised by you on top priority. We will anal... |
OU name update | How to update OU name from front end side. | steps shared | Product | Clarification | null | Organization Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Please find the below steps for the OU creation. 1. Kindy navigate to Business Unit fo... |
Medical Insurance for Parents above 60 | In TCS Medical Insurance for Parents above 60 proof amount is not taking and it is not reflecting in TCS. Can you please resolve the same in URGENT basis. | We have deployed the latest Procedure in the system-PA_SP_TAX_CALC_80D | Product | Clarification | null | Statutory Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Please join in the below link https://fastsupport.gotoassist.com/ Key:619429769 Thanks... |
RE: Clean up in Seperation tables | Sure Vidyasagar.
Will raise this query as a ticket from our end. Henceforth request you to please raise a ticket to track the queries.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai – 600130.
Email:... | clean up done as requested | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Vidyasagar, As requested, the required separation lean up has been done for the shared employees. Please verify the same and let us know in case of any concerns. Thanks and Regards, Dhivya . V |
Fwd: FW: Attendance Regularization Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Dhivya
Pls do the needful
*Regards*
*Vidyasagar*
---------- Forwarded message ---------
From: Oscar Vaz <oscar_v@apollopharmacy.org>
Da... | since ar was already raised it moved to failed transactions | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Dear Vidyasagar, Requested for the Server connectivity of 17.7 database, once the same is connected, we will analyze the concern raised on Attendance regularization and share the updates with you. Thanks and Regards, Dhivya . V, Dear Vidyasagar, The employee has already raised an AR from 12:42 P... |
Attendance Regularisation Not updated in adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Dhivya
For APL36113-Mr.Siva Satya Srikanth has raised AR Request and approved but
not updated in his attendance calendar
Please check now and ... | scheduler re-executed | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Vidyasagar, Requested for the Server connectivity of 17.7 database, once the same is connected, we will analyze the concern raised on Attendance regularization and share the updates with you. Thanks and Regards, Dhivya . V, Dear Vidyasagar, Request you to please verify the Attendance calendar now... |
data changes for separation case | Hi, Emp C4880 has resigned and is pending for final closure post completion of workflow. Request you to change his reporting and functional manager from emp A1571 to C4723 as reporting manager and M0702 as Functional manager in the workflow. Please help us to fix it at the earliest. Regards, Pinkiiy Raval. | Actor Change requested | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/108668504 Thanks and regar... |
Workflow Tracker_Issue | The attached Self appraisal form of Mr. Manoj is pending with Mr.
Radha But this status we can’t see in workflow tracker. Note : Also we are not able to choose employee directly in zolog
search (screen shot attached duly) | clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query,We have understood that transaction is shown pending... |
Fwd: Exit interview template | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check n resolve
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Sumathi R <sumathi.r@godrejagrovet.com>
S... | Resignation was still pending for approval. | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Gyanamayee, PFB screenshot where the resignation of employee "701019 - H.C.Srikanth" is still pending approval. The exit interview will be enabled to fill only after approval of Resignation at all levels. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.c... |
To change all emp email id's from @gmpens.in to @roritoworld.com | Request to change all employee email id's from @gmpens.in to @roritoworld.com and to change the from email id for the auto mail triggered from HRDMIS@gmpens.in to HRDMIS@roritoworld.com | MAil ID changed in SMTP configuration | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query ,We have understood that for all the employee Mail ID domain Extension need to be changed ... |
I-Reporter capturing forms in a particular group | Hi Team, Could we have a i reporter showing the form in a particular group in module administrator. Thank you in advance. Regards, Ansu Singh | Ireport created | Product | Service Request | null | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you need IReport to view the details of form access in particular ... |
FW: Employee Details Change Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
He must not got this email regarding past employment.
Pls do the needful.
Regards
Jatinder Sharma
70094-81180
From: Nitin Dixit
Sent: Wednes... | customization mail reminder config | Customization | Data Correction | null | Workflow | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reminder mail flow for the employee and update you the status. Thanks & Regards, Mohamed Moosa A, Pls confirm.
Regards
Jatinder Sharma
70094-81180
, Hi Jatinder Kumar Sharma, As discussed over the call, for the reported reminder mail config, the c... |
Reg. Greeting mails notification for Function Heads | We have a group of Functional heads. Whenever Celebration greetings scheduler has been run, these functional heads related wishes should be forward to Two particular people. Note: Functional Head are not same designation and grade. It is differ from function to function. Please check the feasibility to configur... | Not Possible in Product | Product | Clarification | null | Scheduler | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As discussed over the phone, we understood that you want to send a birthday greetings mails of Functio... |
ESI not calculate | ESI of one employee is not calculated by adrenalin, we have inserted the data and submit but it has changed to not applicable automatically after one pay -process. We have faced this problem last month also but again it arises. | we have updated the ESI applicable and ESI number from backend. Now the mentioned issue is not repeated.
| Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, Please join on the below given session link https://fastsupport.gotoassist.com/299914094 ... |
PAN is not reflect in Employee Creation | Dear Team, When we create new joinee login by using Employee creation form PAN option is not there to fill due to that we are not able to calculate tax. please check and do the need full to create option to enter PAN in employee creation form. | null | Product | Patch Deployment | null | Employee Movement | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Training module - errors | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello,
Please note that I am not able to view Annual Training Report (empl no. INM0262). Refer below error snapshot.
Also the training details form ... | Data source ‘AdrenalinDS’ was not mapped on the report server for the Annual Training Report. We have mapped the data source to the Annual Training Report. | Customization | Configuration | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Noted on your query,we will check why you are not not able to view the report and employee reflecting twice under one training. Regards Wasim, Hi Kirti Ghule, Data source ‘was not mapped on the report server for the Annual Training Report. We have mapped the data source to the Annual Training Re... |
Tax computation is not considering the declared amt of Interest on FD for Senior Citizen & tax deducted in previous employment | Tax computation is not considering 1. The declared amt of Interest on FD for Senior Citizen & 2. The Tax deducted in previous employment | We have changed the TAX component formula of
OTH_INCOME--
[NSCINT]+ISNULL([INTEREST_BANKACC],0)+isnull([FD_CHECK_SN],0)
FD_CHECK_SN--
(case when isnull( [fd_int_senior],0) >50000 then isnull([fd_int_senior],0)-50000 else 0 end) | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, For Emp# 100005 & 100011 respectively, Hi Chittibabu M, As per the query ,We have understood that for these two employees TAX is... |
FW: Performance Appraisal | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Can you please move the attached list of staff to competencies instead of KPIs. These are site based workers and we need to appraise th... | goal cleanup | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Amit,
Shared all the employees are already in pre-defined goals. Kindly check and let us know of any changes. ?
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
S... |
Kindly push the punching details from 21st Feb to till Date | Kindly push the punching details from 21st Feb to till Date from savior machine to amity as many people are getting absent even though they have punched. | na | Product | Service Request | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Not able to download Attendance Regularisation Details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
I am unable to download Attendance Regularisation Details report..
Please do needful.
Regards,
Nilesh Jaiswal
H... | User was generating AR report for more than one year where the total records was more than 2.5 lacs,asked the user to generate for 4 months each time | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi Nileshkumar Ramjeet Jaiswal, With reference to our discussion,please generate the report for lesser period as we generated the same from backend for six months and the count is more than 1.2 Lakh,please generate for 4 months each time. Regards Wasim, Hi,
Issue was resolved..
Regards... |
Matrix manager report - Current report is not showing all employees data | Matrix manager report - Current report is not showing all employees data - Can we cereate an ireporter | ireporter created | Product | Data Correction | null | Job Structure | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We will schedule the session with your IT Team and try to create the ireporter in system. ... |
Section 80G data capturing | We have deducted amount on account of PMCARES fund which qualifies under Section 80G for exemption. Please suggest how this can be captured in the system | requested to upload the SEC80g value to all the employee using ta x investment proof template | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query ,We have understood that need to adjust the TAX amount in Application under 8... |
116887 record resignation not processing | Record resignation of emp id:116887 is showing as pending for approval but not available in the action owners list. Please check | Clarrification | Product | Clarification | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query ,We have understood that Record resignation you raised is not reflecting .We ... |
Error show when employee apply leave | Error ( As per configuration To Date should not to be greater than 30 mar 2021) occurred when employee apply leave. | Leave configuration-For future days is allowed for 7 days. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, , Hi Sandeep Jangid, As discussed over the call, along with rohit your configuration is set up to allow future ... |
Problem with self appraisal for some employees | Following employees not able to view their self appraisal Emp. No. 7294, 1463 7243 Emp.No. 6112 goals & milestones to be deleted as it is showing wrong | Removed the queue data | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rambha Devi, We have corrected the Self-appraisal for the mentioned employees. |
Incorrect employee name | Dear Team,
Please check the attached list of incorrect employees name
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http://www.globecapi... | Connection not provided | Product | Clarification | null | My Information | null | null | null | Closed | Hi Anoopsingh, Kindly join the provided connection to work on the reported query on incorrect names displaying in payslip of the employees Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed kindly provide us the connection to work on the incorrect employee name being showing on payslip ... |
test | to check in the new support portal | null | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kalyani, Ticket raised for checking new portal. Hence closing the same. Thanks a... |
Addition of digital signature to authorized signatory | Add digital signature to authorixed signatory of letters | the attached image format which was not supported. Hence the signature is not reflecting in the letter.
We have provided workaround for your requirement. we have Created a new role and added one HR unit Head with the parameters accordingly and mapped the role in Workflow definition master . we have initiated confirma... | Product | Configuration | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11518, Hi Aishwarya KV, We will check on the reported query and update. Regards, Veerapandian R, Hi Ais... |
Approve confirmation | Approve L3 level confirmation of 28127 without the mail being triggered to the approver. | we have stopped the mail triggering for the confirmation appraisal. Post approving the confirmation appraisal from your end we have restarted the mail trigger to confirmation appraisal. | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwar... |
Require multiple fields in 1 single report | Hi, We require attach fields in 1 single report. Please help. | Service request. New columns and modifications in existing custom view | Customization | Service Request | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, We will initiate a call shortly to understand the requirement of the requested report format in detail a... |
Conveyance claim error - 600100 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Mr. Amit Mishra (600100) is trying to submit his conveyance claim No.11309
and is repeatedly getting the error "Conveyance claim given... | To date is already available | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/601306717 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 ... |
unable to upload Employee transfer | unable to upload employee transfer. asking location filed mandatory but location mandatory field is N. | Product Issue | Product | Patch Deployment | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below... |
FW: Travel Expense of SANTOSH KUMAR PANDEY has been approved by VIKAS KOTHARI | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls. add Sunil Pardeshi as a final APPROVER after Vikas Kothari in Travel Expense form.
Regards,
Sonali
From: Pardeshi, Sunil <sunil.parde... | workflow changed | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Sonali, As discussed over the call, We will add the workflow the in one level for trave expense form and confirm from our end Further if any clarification please let me know. Thanks and Regards vijayakumar k, Dear Sonali, As per request, We have added the one level in the "Travel expenses Form" f... |
Incentive, One time Tax & Month Tax adjustment | Dear Jayakrishnan,
As discussed, we have to upload the incentive & adjustment of Month Tax and Onetime tax in Interface for 3 employees, kindly advise how to update in Tax working.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
_____________________________... | Clarification Provided on onetime tax | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, As discussed we request you to please do the adjustment upload of what needs to deduted with the salary against month tax and the remaining amount needs to adjusted againt IT comopnent. First needs to upload the earnings againt Incentive component and for that the system will calculate the onet... |
Driver Perks | Dear Jayakrishnan,
As discussed, we have to update only Driver perks for employee id 00940, please note we are giving him car allowance along with salary.
Kindly advise how to update in Declaration.
[cid:image001.png@01D720A7.A3BE1650]
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
... | Clarification Provided | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, As discussed we request you to please navigate to tax adjustment form and then update driver perks for the mentioned employee. Kindly do payprocess and tax generate and then verify the same. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, Thanks for your advise, ha... |
Tax on Taxable is calculating wrong for EMP#100007 | Tax on Taxable is calculating wrong for EMP#100007 in tax computation sheet Actual tax to calculate (including Cess) : Rs.1,73,745/- but it calculates as Rs.1,86,374/ pl. refer the attachment | For employee 100007 PAN ID is not updated.If employee deosnt have pan ID then TAX more will be deduted | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, We have understood that for TAX is calculating Wrongly.We will check the same and update you the status. Pleas... |
Error in Employee creation | After creating employee in employee creation the employee Id is getting generated as "5001". But the created employee is not reflecting in any of the forms or report . Do we have any limitation in adrenalin that only 5000 employees can be created . requesting your support to identify the gaps please | E code Generation limit is 5000 | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.54
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, please share the link |
Change in employee photo on CEO speaks | Employee photo has not changed in CEO speaks after changing the employee attachment to required picture | Post synchronization the new photo uploaded is reflecting in employee profile and also in CEO Speaks. | Product | Clarification | null | Organization Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwarya... |
Fwd: Helpdesk transaction report issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Kindly look into this she is unable to download.
*Regards*
*Rahul*
---------- Forwarded message ---------
From: Divya Vashishtha <... | Fn_check_Employee - Optimization | Customization | Patch Deployment | null | Help Desk | null | null | null | Closed | Dear Team, Sure, please provide us sometime, we will address the concern raised on Help Desk Transaction report and update you. Thanks and Regards, Dhivya . V, Dear Team, The report is getting extracted fewer times, when we extract as per the attached snapshot, however fewer times, the output ... |
Reg: Reporting Change | Kindly change below staff reporting Manager, while we have trying showing "Cycle reference error". Employee ID :CCS00322 New Reporting to : CCS00391 | Cyclic reference | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As per the reported query, we understood that while doing the employee movement, cyclic reference is o... |
Attendance Regularized (Not reflecting) | Attendance regularized. But not reflecting in system. | Raised AR in wrong timing | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query,We have understood that Attendance regularized was not up... |
Not able to access employee summary in travel expense form | Dear Team, Employee not able to add Expense
Transactions on saved expense (Amiya Dwivedi-22393). While clicking on expense transaction tab pop is
not opening. Requesting you to please check
the same as this issue coming frequently, screen shot given for your reference. | infra issues at customer end | Customization | Clarification | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11486, Hi Madan Mohan, We understand that the employee is facing problem frequently in travel expense form. We... |
Error is Appointment letter generation | Hi Team, we are facing an error " internal system error, contact your administrator" while generating appointment letter for the below mentioned employee:
AQ020872
Jithendra
Konduru
Kindly look into it Thanks, Ansu Singh | Template not mapped | Product | Data Correction | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you are unable to generate appointment letter. The system showing ... |
leave balance wrong update | By mistake HR person update wrong leave balance. kindly guide how to correct this. he want to update leave on 08 march 2021 (08/03/2021) but due to date format it's update on 3 aug 2021 (03/08/2021) | Do the leave adjustment debit | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, During the call, We understood for both casual and PL leave you have updated the wrong leave... |
goals form to KPI | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-the goal setting for 5102 is wrongly configured to competencies, can you urgently map it to KPIs. Pleas confirm once done. Thanks!
Regar... | Goal cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | ?Hi Amit,
Below changes has been done. Please check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani... |
Final Status tab Interviews schedule is coming disabled | Abhishek Ram (HR) need to make an urgent
offer but my Final Status tab on Interviews schedule is coming disabled. refer to attachment | entry was available in erec_ta_final_interview | Product | Configuration | null | Interview and Selection Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Please provide us few minutes, we will connect and analyze the concern reported on Final status... |
Duplicate emp id reflecting in QCR_109 report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
In today's report we have noticed that 711 duplicates are reflecting in
the QCR-109 report.
Thanks
Balaji.Damodaran | Human Res... | Will track the update in mail chain | Customization | Clarification | null | Job Data | null | null | null | Closed | null |
Profile photo change process. | How to change profile photo of employs. | Used the My photo category | Product | Clarification | null | Portal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kuldeep Singh, We understood your profile photo is not uploading for the self user we will check the same and r... |
Performance Alignment 6.0 | Dear Team, Further to discussion with Mr Guruprasath V, kindly note on the following challenges faced in the Performance Alignment 6.0 module as an Admin: 1. It is extremely slow processing compared to any other module in the Adrenalin system 2. Upon entering any employee code to check the details as Admin, the p... | suggested to check with IT team | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sonali Sahani, As per the mail, We will check the reported concern from our end and update you on ... |
Change in DOJ | Change DOJ of QS2166342 to 1st april 2021 and for QS2165555 revised DOJ is 17th May 2021.Kindly update the changes and inform. | data correction for doj | Product | Data Correction | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Based on the query, we understand that the doj has to be updated . We will change the doj and pro... |
Intercity Bill - TE2021/00314 to be cancelled | Please cancelled the Intercity Bill - TE2021/00314 raised by Veneet Pasricha (P2128) | Data correction | Customization | Data Correction | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the feasibility to cancel the Intercity Bill - TE2021/00314 raised by Veneet Pasr... |
Resignation Issue- Urgent***** | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
Following employee's resignation is already approved in Adrenalin but still their salary is calculated for entire March month. Also their las... | Employees resignation has been approved but not yet done the final closure. Hence employees are reflecting in salary register. Please do the final closure otherwise make it as process status No and do the process.
Please do the process and revert for any further clarifications. | Product | Clarification | null | Pay process | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
Salary is getting calculated for entire month - which is incorrect:
Regards
Harsha J
[cid:image004.png@01D7219F.A17F4C30]
, Issue res... |
Patch to be deployed in UAT App Server | Dear Shishira, Please deploy this attached DLL in the UAT App server. This should be deployed in WebAPI/Bin. (Not in the Adr | dll shared | Customization | Patch Deployment | null | Customization | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-25 11:13:06 UTC |
EMP IDs not getting reflected - AHEL server | Dear Team, The below employees do not reflecting in Mr.Surya - APHDT20202 - PAYROLLFAC- AHEL. Please help me on this 24|7 EmpId Name APHDT20491 Ramaswamy Sokkam APHDT20490 Aruneema Gain APHDT20492 Vibitha Rameshkumar APHDT20489 Atul Kumar Jaganwar APHDT20493 Amogh Agr... | service broker not enabled | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Post discussion with you over the call, we understood that the below listed employees are not g... |
Unable to view workflow information | Dear Team, We are unable to view workflow approval of said employee. Emp code- 22683. Kindly share audit trail for this issue. | Product Limitation | Product | Clarification | null | Travel Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Madan, We have understood the reported concern of workflow information not being shown for approved Travel... |
Leave debit correction | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please delete following " leave debit for - Late/Early Depart" of Reenu Naik (800111) and ensure the same is credited to her leave balance:
... | leave adjustment | Product | Clarification | null | Personal Data | null | null | null | Closed | Hi Sonali, As discussed over the call, We have adjust the leave the reported employee from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Resolved. Thanks
|
FW: Due For Confirmation: Post Probation Extension | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please check in below mail except two cases bellw who all are resigned cases but still their reminder mails have triggered from system.
... | Modified SP rem_conf_retmailxml2_2338 | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Pallavi Karekar, Please be informed, Confirmation Reminder mails will be triggered from the system until the employee is inactive in the system, even if resignation is raised by the employee he will be eligible for confirmation as he can pullback resignation at any point of time . Regards Wasim,
Dear Wasim... |
Employee Attendance showing before DOJ | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
For APL36317
DOJ is 15th mar 2021 but attendance is showing very past data
kindly check and update
*Regards*
*Vidyasagar*
This message (includi... | hope discrepancy would have happened during migration | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Resolved | Dear Vidyasagar, As per the functionality, if the employee is not available in the application, then during the execution of Scheduler, the employee will not be considered. With reference to this case, we observed that the Attendance data were created by 2015 itself. Hope during migration/reactivation of em... |
confirmation entries not effected | employee codes 15769 , 15925 ,16150 ,16157 confirmation entries done but not reflected in master table. form status is "I" in confirmation table | data correction done | Customization | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As per the reported q... |
EL Leave Issue | Dear Jay,
One of our employees, has applied for a EL leave between 28th Dec to 6th Jan but the system is calculating it as 9.5 day instead of 10 days.
Could you please check & resolve the same.
[cid:image001.png@01D72182.8D804DA0]
Regards,
Nainesh
Disclaimer Notice: This message (including attachments... | New ticket 15507 | Customization | Clarification | Leave Management | Absence | null | null | null | Closed | Hi Nainesh, We will check the above query regard to EL leave request issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, As discussed we are checking the reported query with regard to EL leave request issue with our internal t... |
Name not reflecting in SU | Hi Team, The below mentioned employee is not reflecting in staff update, please look into it:
AQ020874
Govardhan
Gandlapalli Regards, Ansu Singh | DOJ correction | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, During the check, we have found that mentioned employee's DOJ and effective from showing 26th March... |
Hold Salary | Dear Team, Kindly hold the salary of the below mentioned employees:-
S/No
Emp No
Emp Name
Month
Salary payable
1
08536
Ravi Kumar Pandey
Aug.18
15,319.00
2
14568
Raja Babu
Mar.20
13,719.00
Regards Abhishek 8240332855 | salary hold | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We have to HOLD the salary of the mentioned employees from our end, Kindly ... |
El Encasement error -00933 (Divya) | Dear Jay,
As discussed, the below employee unable to process his EL encashment through Interface. Please check and revert on the same.
[cid:image001.png@01D7217A.70595B70]
Regards,
Sujatha
Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not... | clarification provided | Product | Clarification | null | Salary | null | null | null | Closed | Hi Sujatha, We are working on the reported query on EL encashment is not calculating the amount for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Sujatha,
Post analysis we understood that the mentioned employee is on maternity leave a... |
Employee attachment enable | Dear Team, Kindly enable employee attachment on mobile application. We have adrenalin max APP | Menu access given by using the procedure | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern regarding enable employee attachment on mobile application (Adrenalin ... |
correct format not show in Record resignation | Please sync the level of Record resignation accept Tab. | We have update and sync the lables by using the label editor form | Product | Configuration | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As per your concern, The record resignation approval page field labels are not synced proper... |
activity approval going to wrong person | Emp id: 101582 is not an activity owner. The request that is supposed to go to emp id:101099 as per the activity configured for "HR DP & ID card return clearance is going to emp id:101582. Please check | request the employee who have issue | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As discussed for over the call, We have understood that for this employee Approver is wronlgy up... |
FW: Unable to upload my bank details in HRMS ( Emp code -0069 .A.Ravi) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Pls look into the below issue. Employee is unable to add his bank details.
Thanks
Sonali
From: Amrutaluri Ravi <Amrutaluri.Ravi@artferti... | Cleared the queue entry | Product | Clarification | null | Employee Movement | null | null | null | Closed | Hi Sonali Srivastava, As discussed over the call, we understood that you are not able to submit the bank details we will check from our end and revert you back please provide us sometime line. Thanks & Regards, Abirami K, Hi Sonali Srivastava, As discussed over the call, Please ask your employee to upl... |
Training attendance form is not visible. | Training attendance form is not visible not visible for Engineering department employees | Rights not provided | Customization | Configuration | null | Training Management | null | null | null | Resolved | created_by: 2043097241120
time: 2021-03-25 05:14:14 UTC, Hi Kirti Ghule, Please note, Rights has been provided to the said employee, please check and confirm us. Regards Wasim |
Status of Course schedule issue for INM4019 | In status of course schedule form, for adhoc nomination, list of employees is not appearing in employee as per parameter and employee search. | User group Mapping | Customization | Configuration | null | Training Management | null | null | null | Resolved | created_by: 2043097241120
time: 2021-03-25 05:12:46 UTC, Hi Kirti Ghule, Please note EMP ID:INM0409 has been provided with access to his department employees,please check and update us. Regards Wasim |
Employee no. INM0667 can not see training calendar | Employee no. INM0667 can not see training calendar and unable to nominate for training courses | Configuration | Customization | Configuration | null | Training Management | null | null | null | Resolved | created_by: 2043097241120
time: 2021-03-25 05:11:29 UTC, Hi Kirti Ghule, With reference to our discussion,this has been resolved post mapping the employee in User Group and the same has been confirmed from your end. Regards Wasim |
Loan Repayment |
Dear Team,
We are trying to reschedule loan amount due to repayment of loan system
showing error.
Please do the needful
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-... | Awaiting for connection | Product | Clarification | null | Loans | null | null | null | Closed | Hi Anoopsingh, Kindly join the below connection to work on the above query reagrd to issue in loan reschedule. https://fastsupport.gotoassist.com/278198521 Regards, Jayakrishnan. N Product Support, Dear Team,
Please resolved the issue…
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Hum... |
Attendance Regularization Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
It has come to my notice that two employees submitted attendance till 31st
January on 1st January itself and the same was approved by their m... | AR_LIMIT Configuration | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Vivek Raj, Good Morning. We understand that these two employee - Aye3795, Aye3538 have applied the AR for 31-Jan-2021 on 01-Jan-2021 itself. We will check those two cases and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot... |
Annual Activity - Leave Truncation_2020-21 | Dear Team, Annual Activity Leave Truncation has to be done on 30th Mar 2021. Request your supprot on the same. Thank you, Regards, Vinayak Meharwade | leave year end activity | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinayaka S Meharwade, As discussed earlier ,We have scheduled session to discuss on the Annual Leave trunc... |
LOP | Please share with the procedure to do the process of LOP deduction automatically without any manual intervention in Adrenalin. As of now, we are downloading Attendance Report, screening for LOP and finally uploading the LOP through data upload. | need UAT to configure Auto leave debt for the first time | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi KARTHIKEYAN. K, As discussed over the call, For Integrating the LOP days from to PAYROLL automatically We need to confi... |
Reg: notice Period days | Require to change notice period days to below mentioned staff, he has already submitted his resignation which is pending in approval. So scheduler changes not synchronized. Kindly update the details from back end. Employee ID - CCS00429 Notice Period - 60 days | data correction requested | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, Based on your request, we have changed the Notice Days and the relieving date of the reported employee... |
Salary from future to fixed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Dhivya,
As discussed please update Salary from future to fixed for both APL & AHEL
Applications
*Regards*
*Vidyasagar*
This message (inclu... | moved from future to fixed | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Dear Vidyasagar, As requested, the Salary Fixed Future, has been moved, please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
Duplicate entries in Staff Update | HI Team, Duplicate entries are created in Staff update for the below mentioned employee:
AQ020362
Kajmil Goveas
AQ020618
Shubha M S
CB04334
Nikhil Sharad Bondre
CB06350
Gajanan Sonaji Kharche
MM014110
Khemraj Shyamkumar Upadhyay
MM017900
Mani... | Transfer upload twice for same effective from date | Customization | Data Correction | null | Customization Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that duplicate entries are showing in Staff Update Report. We have take... |
resigned employee details | Dear Team, Kindly check, in resigned employee tab, newly resign apply employees data not show. | The resigned employees report is displaying only the employee after the completion of record resignation (employee should not be the pending for approval).
| Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11569, Hi Sandeep Jangid, Based on your concern, in resigned employee tab, newly resign apply employees data not... |
Vacancy Dashboard | Hi Vijay ,
Please note that all resources at L6 level & the resources who
have the access to raise MRF must be able to see the vacancy dashboard of
the respective position open for their department.
However , the same is not getting reflected at their login.Pls check and
update.
Thanks & Regards,
Sangee... | null | Product | Clarification | null | Offer Management | null | null | null | Resolved | Hi Sangeeta Mukherjee, For the reported concern, we understood that resources not able to view the employees in vacancy dashboard from their login. We tried to reach you to discuss the same but call was not getting connected. We will check from our end and update the status. Thanks & Regards, G... |
leave reports | 1.Not able to get leave report in attached format. | Leave Balance for Annual Leave is 30.5 and he has taken 11 days of leave.
Balance = 41.5-11 = 30.5 | Product | Clarification | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Revised CTC not reflecting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
I have uploaded revised CTC for following employee just now, but it is not taking the correct figures in salary register.
805043
NAVNEET ... | As per your request ,we have moved the CTC details from future to current tables. Please do the process and check. | Product | Service Request | null | Pay process | null | null | null | Closed | Hi Sonali, As per your request, we have moved the CTC details from the future to the current tables. Please do the process and check. Regards, Srujana.M, Hi Srujana,
I had uploaded revised CTC wef 20-March 2021. But system is giving revised salary for entire month. Please check.
Regards
Harsha J
, [cid... |
leave truncation not mail send to AGency leader - COT case | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Wasim,
As discussed we need to be checked in system for Agency Leader(COT) employees should not be eligible for any leaves and system will not tri... | Leave Configuration settings | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Nitin Salunke, With reference to our discussion,'COT 'employees are not eligible for any Leave types as the status of 'Part Time' is not checked in Leave Configuration, hence there will be no mails triggered to these employees during Truncation. Regards Wasim, Hi Wasim,
As discussed currently I m testing th... |
Guidance to New Employee Survey | Dear Team, We have created New Joiners Survey. Would require the steps for attending the survey by the employees. Kindly revert back | Survey will be loaded after login page | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, For the reported query, we will schedule the call at 03 PM and discuss on the survey for the... |
FW: Education form error_K4402 | Dear Team,
We are facing this issue since nov 20, Plz give the permanent solution
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapita... | Connection not received | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Anoopsingh, We will check the above query with regard to education details issue in existing connection and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed please provide us the connection once your payroll is complted so that we will work on the t... |
Greetings notification of Inactive staff | Below employee is made INACTIVE, even though celebration greetings are triggered. Please check the same. Employee ID - EXP00209 | Employee inactive done on today | Product | Clarification | null | Scheduler | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As discussed over the phone, the reported employee has been inactive in system by today due to which t... |
Unable to load bank details | Employee Id: 111817 Bank number: 154801506333 Bank Name: ICICI Error message shown as :record already exist. Kindly upload . | employee data has been stuck in the queue | Product | Data Correction | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
FW: HR Approver logins -109266 ^ Shirishkumar Suryakant Ghadge and 111887 ^ Subhash Laxman Sonawane - query | Dear Gowtham,
HR Approvers are unable to view Employee Creation Form for Approvals.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Indust... | Workflow definition was configured to wrong role | Product | Configuration | null | Manage Employees | null | null | null | Closed | Hi Vinay, Please join the below link and showcase to us the reported concern, https://us02web.zoom.us/j/88682711680?pwd=cmNDay84MWxVdHVYYzBFVmsrd0Vudz09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Vinay, As showcased over the rem... |
Emp#003326 not able to apply Half-a-day Weekly Off | Emp#003326 is not able to select FN or AN option while trying to raise Half-a-day Weekly Off | Leave type is not take into consideration for compoff [weekly off ].Once added teh condition issue got resolved | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Chittibabu M, Kindly join this session https://fastsupport.gotoassist.com/770448066, Hi Chittibabu M, As discussed ,We... |
Text2 not visible in Associate creation form | Text2 not visible in Associate creation form. | Field enabled via Label editor | Product | Configuration | null | Manage Employees | null | null | null | Closed | created_by: 2043020884409
time: 2021-03-26 06:41:45 UTC, Hi Rashmi, As showcased over the remote session, the "Text 2" (Aadhar Card Number) field was in Hidden mode. We have now changed the same as Enabled and it is visible in Associate creation form. Regards, Gowtham. N Product Support Adrenalin eSystems Limi... |
Remove space besides E-Code from 4 reports | Hi, Please remove the space which is there besides all employee codes from below mentioned 4 reports: 1. Record Resignation Report
2. EMPLOYEE_COMPREHENSIVE_DETAILS_2346
3. Separation_Activity_Status_2346
4. Associate Basic Information Report Thanks, Rashmi | View's altered to give employee id's without extra space | Product | Patch Deployment | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As requested, we have now changed the below reports to export employee id fields without any space in it... |
Reg: Unit HR - TR mapping | We have mapped UnitHR-TR group in greetings group mail configuration. Below employee code is mapped for Organization - 1 (Pipes/Krisgo Industries). But while triggered the birthday wishes, that mapped unit employees greeting are not triggered to mapped UnitHR. Please check the role mapping & clarify. Employee ID -... | Region not mapped | Product | Clarification | null | Scheduler | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Please check and clarify, after i submitted of this ticket that status showing as "closed"., Hi Nithya K, As disc... |
night shift employee attendance not reflect correct | Night Shift Employees attendance not
reflect properly (Proper Check In & Check Out Timing). Night shift start time - 7:00 PM end time- 4:00 AM | clarification provided due to Auto signout | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, Night Shift Employees attendance not reflect properly (Proper Check ... |
Required Investment proofs detail FY 2020-21 | Dear Team,
We want Investment proofs detail in excel sheet along with Comments &
Remarks
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http:... | Data extraction from backend | Product | Service Request | null | Tax | null | null | null | Closed | Hi Anoopsingh, As discussed we will provide you the details in existing connection and will share the report with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have taken the connection and provided you the required data from backed. Kindly check and let us know the feedback.
... |
unable to create employeee code | Unable to create employee code; paygroup doesnot reflect after mapping relevant fields in basic info. accurately. | we have been informed that the issue has resolved from clients end. | Product | Clarification | null | Manage Employees | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwa... |
Closing Leave Balance query | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please find below Screenshot wherein employees Closing balance for leave type PLOTH PL - Others is 0.5 as on date, however in the leave request for... | Leave balance mismatch | Product | Clarification | null | Letter Request | null | null | null | Closed | Hi Reenu, We are analyzing the below-reproted concern. We will update you shortly. Regards, Srujana Mittapalli, Hi Reenu, We have checked, around 25 Employees leave balance mismatch. For your reference, we have attached the employee list. Request you to check and share the correct balance according ... |
FW: Bank Details IND Actioned by You Moved to Failed Transaction | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please check.
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri ... | tried to approve from our end through forms pending for approval as we could not see any failed transactions of Bank details for the mentioned employee,transaction got submitted successfully, | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Rishi Ranka, Please connect on the below Link to check on the reported concern where bank details are moving to failed Transaction. https://us02web.zoom.us/j/87217785976?pwd=anEvUVp2a3NBKzBRaVBiTmRzWGs5Zz09 Regards Wasim, Hi Rishi Ranka, As discussed,please be informed we tried to approve from our end... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.