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getting error - zolog
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, I am getting this error. Pls check and resolve. [cid:image002.png@01D71FD8.724F36F0] Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I [http://godrejcp.net/icons/<!DOCTYPE%20HTML%20PUBLIC] [http://godrejcp.net/icons/New%20signaure%20for%20ALL%20GAVL.jpg] "> ________________________________ *************************************************************** DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. please immediately contact the sender if you have received this message in error. GODREJ GROUP OF COMPANIES *************************************************************** This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Internal security application asking for authentication.
Product
Clarification
null
Security
null
null
null
Closed
Hi Gyanamayee, The error highlighted is from your internal security application and a windows enabled notification. Request you to please check on this with your IT team. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 
Log set should be 15 minutes
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Pls change the logout timing of system 15 minutes. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I [http://godrejcp.net/icons/<!DOCTYPE%20HTML%20PUBLIC] [http://godrejcp.net/icons/New%20signaure%20for%20ALL%20GAVL.jpg] "> ________________________________ *************************************************************** DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. please immediately contact the sender if you have received this message in error. GODREJ GROUP OF COMPANIES *************************************************************** This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Session time out requested to be increased. Changed in Web.config file accordingly.
Product
Service Request
null
Security
null
null
null
Closed
Hi Gyanamayee, Request you to please provide access to the application server over Anydesk, we will configure the session timeout as 15 minutes and confirm once done. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, Please confirm if the servers are accessible now. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Yes Get Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ , Hi Gyanamayee, As informed, the session timeout for idle was already configured as 20 minutes. As per your request, we have now configured the session timeout as 30 minutes. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 
FW: Vijay's Goals
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-as discussed, please delete the goals for 1712 ^ Vijayasankar Ponninjath as there are some errors identified. Regards, Amit Sangha [cid:image1ead07.PNG@3821d975.4d8b9e87]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:image8f2862.PNG@b6c2856c.4b93f517]<https://www.linkedin.com/company/aban-investment> WWW.ABANINVESTMENT.COM AMIT SANGHA Group HR Operations Manager M:+971 50 6538636 | T: +971 4 5961800 | Ext: 5002 PO Box:2929, Makeen Building, Airport Road, Dubai, UAE [cid:image276b4b.JPG@c1721077.4db5898f]<http://www.abaninvestment.com> This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments. From: Iman Adam [mailto:Iman.Adam@cns-me.com] Sent: 22 March 2021 14:43 To: Amit Sangha Subject: Vijay's Goals Hi Amit, Let’s delete Vijay’s goals in order to have accurate score, please send me the report and I will fill it up on his and Asef’s behalves. Thank you, [cid:image014.png@01D71FC8.1B846260] COMPUTER NETWORK SYSTEMS UAE| OMAN | KUWAIT [cid:image015.png@01D71FC8.1B846260] <https://www.facebook.com/computernetworksystemsme/> [cid:image006.jpg@01D42F02.530EDCB0] <https://www.linkedin.com/company/computer-network-systems/> [cid:image007.png@01D42F02.530EDCB0] <https://twitter.com/cns_middleeast> [cid:image018.png@01D71FC8.1B846260] <https://www.youtube.com/channel/UCOt7I7gmWFWT9s8t7dNdGnw> www.cns-me.com<http://www.cns-me.com/> A Ghobash Group Company Iman Adam HR Business Partner M: +971 50 327 7091 | T: +971 2 644 2888 Ext. 2228 PO Box: 46144, Shaheen Tower, Al Salam St., Abu Dhabi, UAE [cid:image018.jpg@01D6110E.CC5AB7C0] P Please consider the environment before printing this e-mail. “The information in this message and any attachment is confidential and may be legally privileged. It is intended for the addressee only and any disclosure, copying, distribution, dissemination or reliance on it is prohibited and may be unlawful. If this message is received in error, please notify the sender and delete the message and any attached document. Email transmission cannot be guaranteed to be secure or error free, and therefore the sender does not accept liability for any errors, omissions or virus. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
goal cleanup
Product
Data Correction
null
Performance Management
null
null
null
Closed
Hi Amit, We have done the goal cleanup for below employee. Kindly check and let us know for any changes. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadrenalin.com> | L: 044-30247411. "I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Venkateswaran; know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>". ________________________________
leave balance not show
kindly check leave balance incorrect show when employee apply for leave.  employee code - 22451
Leave balance and leave ledger report based on the period while we selecting
Product
Clarification
null
Job Data
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11459, Hi Sandeep Jangid, ​ Based on your concern regarding leave balance incorrect show when employee apply for leave. employee code - 22451, we will check and update you the same., in remote session issue resolved, thanks for the support. , Hi Sandeep Jangid, Based on our discussion, we have checked that the mentioned employee raised the leave on future date Aug-2021, which is not cover the period when you are selecting the leave balance report. so that, that balance is not showing. We have explained the same and showcased to you. Please select the from date and to date period in the leave balance report based on employee leave transactions. ​ Also, please do check with leave ledger report for the leave breakup for the particular period. ​ Hence, The query has been resolved.
travel exp form is not having population of expenses upon submission
Dear Team, Employee 22909 is facing issues of non population of expenses upon submission. Expense is showing submitted successfully & we are able to see attachment as well but no other details visible in expenses form. This problem is happening since many weeks in HRMS (production environment) & many of similar issues is flagged by me but Adrenalin team is yet to solve this issues. Pl note that we are unable to get requisite & time bound support for issues even after one year of Adrenalin onboarding. Request urgent attention of Adrenalin management.  
transaction raised before patch deployment.
Product
Data Correction
null
Travel Expense
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11410, Hi Madan Mohan, ​We are taking all the travel related queries raised by you on top priority. We will analyse the root cause of the problems and get it fixed. We will check the case and will update you on this.  ​ Thanks, Sumithra., Hi Madan Mohan, This transaction has been raised before the patch deployment. We have removed the travel expense record from the backend.  ​ We request you to submit the travel expense with the appropriate attachment and update us for any assistance if needed. ​ Thanks, Sumithra.
OU name update
How to update OU name from front end side. 
steps shared
Product
Clarification
null
Organization Structure
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Please find the below steps for the OU creation. ​ 1. Kindy  navigate to Business Unit form. 2. Then select the entity name with OU code and name. 3. And give the effective date which required and submit the form Thanks and Regards, Ramachandran J, i trying to create new ou but not done, kindly take my system on remote and guide me. , Hi Sandeep Jangid, Please share with us your contact number or reach us on #9655335742 to check and guide you on this below Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ramachandran, kindly contact on this number 8005578957, Hi Sandeep Jangid, As discussed, we will connect tomorrow and check on the reported query Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Sandeep Jangid, As discussed, if the issue still not resolved please reach us on the below given number to guide you. Since we discussed last time the connection was taken by our team member hence could not connect. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd
Medical Insurance for Parents above 60
In TCS Medical Insurance for Parents above 60 proof amount is not taking and it is not reflecting in TCS. Can you please resolve the same in URGENT basis.
We have deployed the latest Procedure in the system-PA_SP_TAX_CALC_80D
Product
Clarification
null
Statutory Setup
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, ​ Please join in the below link https://fastsupport.gotoassist.com/ Key:619429769 ​ Thanks & Regards, Abirami K, Hi Rajendra Pant, Please connect to the new link https://fastsupport.gotoassist.com/ Key:684390290 ​ ​ Thanks & Regards, Abirami K, Hi Rajendra Pant, Team, We understood that the employee mediclaim is not considered in the Deduction80 D so, we have deployed the latest procedure from our end Now, you can able to get the complete deduction and the same is confirmed from your end over the call. ​ Thanks & Regards, Abirami K
RE: Clean up in Seperation tables
Sure Vidyasagar. Will raise this query as a ticket from our end. Henceforth request you to please raise a ticket to track the queries. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com> | Ph : 044-30247441 | Mob : 7299201820 "I am keen to know that if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran; know about the quality of services provided by me. My manager can be contacted at "Balakumaran.V@myadrenalin.com<mailto:Balakumaran.V@myadrenalin.com>" From: VIDYA SAGAR [mailto:vidyasagar_y@apollopharmacy.org] Sent: 23 March 2021 01:58 To: Dhivya V <Dhivya.V@myadrenalin.com> Subject: Clean up in Seperation tables [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya, Please do the needful to deactivate these IDs APL26106 APL15964 APL18928 APL19030 Regards Vidyasagar This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
clean up done as requested
Product
Data Correction
null
Separation Management
null
null
null
Closed
Hi Vidyasagar, ​ As requested, the required separation lean up has been done for the shared employees. Please verify the same and let us know in case of any concerns. Thanks and Regards, Dhivya . V
Fwd: FW: Attendance Regularization Issue
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya Pls do the needful *Regards* *Vidyasagar* ---------- Forwarded message --------- From: Oscar Vaz <oscar_v@apollopharmacy.org> Date: Wed, 24 Mar 2021 at 13:08 Subject: FW: Attendance Regularization Issue To: Vidyasagar Y <vidyasagar_y@apollopharmacy.org> Cc: NARASIMHA ENNI <narasimha_enni@apollopharmacy.org> Dear Vidyasagar, Please refer to the trail email. Ms. Shalini, EC: APL03981) has raised time-based attendance regularisation for 25Th January, this request has not been forwarded to her L1 Manager for approval. Print-screen is provided below for reference, details are attached. Request you to support. [image: cid:image002.png@01D720AD.32D43CC0] [image: cid:image001.png@01D720AB.C965AFE0] Regards, Oscar Vaz *From:* Shalini Gupta [mailto:shalini.g@apollopharmacy.org] *Sent:* 23 March 2021 10:45 PM *To:* oscar_v@apollopharmacy.org *Cc:* SankalpSrivastava Asst Manager *Subject:* Attendance Regularization Issue Dear Sir, I have regularized my attendance for 25-Jan-21 many times and every time the system shows submitted successfully. But the same is still not updated. Kindly do the needful. Regards, *Shalini Gupta* *Sr. Executive - Marketing* *Apollo Pharmacies Ltd.* *Mumbai.+91-9768115508* shalini.g@apollopharmacy.org <sankalpsrivastava@apollopharmacy.org> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
since ar was already raised it moved to failed transactions
Product
Configuration
null
Absence, Time and Attendance
null
null
null
Closed
Dear Vidyasagar, Requested for the Server connectivity of 17.7 database, once the same is connected, we will analyze the concern raised on Attendance regularization and share the updates with you. Thanks and Regards, Dhivya . V, ​Dear Vidyasagar, ​ The employee has already raised an AR from 12:42 PM to 17:30 PM.  After which the user tried to raise an AR again from 09:00 AM to 12:42 PM, and hence the application moved the respective transaction to failed transaction that the "AR exists in the given period". ​ ​Now we tried to raise an AR from 09:00 AM to 12:40 PM, where the transaction got raised, please verify the same and let us know your feedback.  Thanks and Regards, Dhivya . V
Attendance Regularisation Not updated in adrenalin
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya For APL36113-Mr.Siva Satya Srikanth has raised AR Request and approved but not updated in his attendance calendar Please check now and do the needful *Regards* *Vidyasagar* This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
scheduler re-executed
Product
Configuration
null
Absence, Time and Attendance
null
null
null
Closed
Hi Vidyasagar, Requested for the Server connectivity of 17.7 database, once the same is connected, we will analyze the concern raised on Attendance regularization and share the updates with you. Thanks and Regards, Dhivya . V, ​Dear Vidyasagar, ​ ​Request you to please verify the Attendance calendar now for the approved AR days and let us know in case of any queries. Now the AR is getting displayed. Thanks and Regards, Dhivya . V
data changes for separation case
Hi, Emp C4880 has resigned and is pending for final closure post completion of workflow. Request you to change his reporting and functional manager from emp A1571 to C4723 as reporting manager and M0702 as Functional manager in the workflow. Please help us to fix it at the earliest. Regards, Pinkiiy Raval.
Actor Change requested
Product
Data Correction
null
Separation Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/108668504 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vaishali Raut, Based on your request, we have changed the actor details of record resignation for the reported employee in system. Kindly check the same from your end and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Workflow Tracker_Issue
The attached Self appraisal form of Mr. Manoj is pending with Mr. Radha   But this status we can’t see in workflow tracker.   Note : Also we are not able to choose employee directly in zolog search (screen shot attached duly)
clarification
Product
Clarification
null
Time & Attendance Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, ​ As per the query,We have understood that ​transaction is shown pending with Approver .But not able to view. Please provide us sometime we will check the same and update you the status. Kohima Gopi, Hi Senthil kumar M S, As discussed over the call, We have ​verified teh workflow tracker for this employee Since transaction is already approved there is no pending .In order to verify the case we have taken the pending transaction but for all those transaction workflow tracker is properly updated . Requesting you to check the same and update us in case if you come across the same issue again .
Fwd: Exit interview template
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check n resolve Get Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ From: Sumathi R <sumathi.r@godrejagrovet.com> Sent: Wednesday, March 24, 2021 4:16:55 PM To: Gyanamayee Swain <gyanamayee.s@godrejinds.com> Cc: Astrid Lobo <astrid.lobo@godrejagrovet.com>; Neelam M. Kasle <neelam.kasle@godrejagrovet.com> Subject: FW: Exit interview template Dear Gyanamayee, Kindly check and enable the user to complete exit formalities asap. Regards, Sumathi From: Srikanth Haleyur Sent: Wednesday, March 24, 2021 4:16 PM To: Neelam M. Kasle <neelam.kasle@godrejagrovet.com>; Sumathi R <sumathi.r@godrejagrovet.com> Cc: BK Bhaskar <bk.bhaskar@godrejagrovet.com> Subject: Exit interview template Dear Man, I am not able to update exit interview template. Kindly check and enable. [cid:image001.png@01D720C8.B567DD70] [http://godrejcp.net/icons/<!DOCTYPE%20HTML%20PUBLIC] [http://godrejcp.net/icons/New%20signaure%20for%20ALL%20GAVL.jpg] "> ________________________________ *************************************************************** DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. please immediately contact the sender if you have received this message in error. GODREJ GROUP OF COMPANIES *************************************************************** This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Resignation was still pending for approval.
Product
Clarification
null
Separation Management
null
null
null
Closed
Hi Gyanamayee, PFB screenshot where the resignation of employee "701019 - H.C.Srikanth" is still pending approval. The exit interview will be enabled to fill only after approval of Resignation at all levels. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 
To change all emp email id's from @gmpens.in to @roritoworld.com
Request to change all employee email id's from @gmpens.in to @roritoworld.com and  to change the from email id for the auto mail triggered from HRDMIS@gmpens.in to HRDMIS@roritoworld.com
MAil ID changed in SMTP configuration
Product
Configuration
null
Employee Information
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query ,We have understood that for all the employee Mail ID domain Extension need to be changed from @gmpens.in to @roritoworld.com Requesting you to use the ​EMail ID update upload. Please check the same and update us in case of clarification.We wll do the Auto mail DI change HRDMIS@gmpens.in to HRDMIS@roritoworld.com  and update you Kohima Gopi, Hi Chittibabu M, We have changed it from HRDMIS@gmpens.in to HRDMIS@roritoworld.com. Please check the same and update us in case of clarification., As per the request the email is changed and you can close this ticket
I-Reporter capturing forms in a particular group
Hi Team, Could we have a i reporter showing the form in a particular group in module administrator. Thank you in advance. Regards, Ansu Singh
Ireport created
Product
Service Request
null
Setup Adrenalin
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you need IReport to view the details of form access in particular group. We will check the feasibility and taken the connection to configure the same. Thanks & Regards, Greeshma, Hi Ansu Singh, During the session, we have created the IReport for view the access of the form name and group name details employee wise. Kindly check the 'Module Report' to view the details. Feel free to reach us for further clarification. ​ Thanks & Regards, Greeshma
FW: Employee Details Change Request
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] He must not got this email regarding past employment. Pls do the needful. Regards Jatinder Sharma 70094-81180 From: Nitin Dixit Sent: Wednesday, March 24, 2021 5:31 PM To: Jatinder Kumar Sharma Cc: Shailender Verma; Saurabh Gupta; Archit Agrawal Subject: RE: Employee Details Change Request FYA From: Archit Agrawal Sent: Wednesday, March 24, 2021 5:23 PM To: Nitin Dixit Cc: Shailender Verma; Saurabh Gupta Subject: RE: Employee Details Change Request Hi Nitin, Please confirm. Archit Agrawal Sr. Business Analyst – Information Technology Religare Broking Limited, 'PRIUS Global' 2nd Floor, Plot Nos. A -3,4 & 5, Sector-125, Noida, U.P. - 201301 T: +91 120 6792774 | M: 9717793317 | http://www.religareonline.com<http://www.religareonline.com/> Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork ________________________________ Remain Updated on what’s New in Religare Broking Follow us on our Social Handles [Description: Description: Twitter]<http://goo.gl/jfwTnb> [Description: Description: Facebook] <https://goo.gl/pvE7Ak> [Description: Description: Linkdein] <http://goo.gl/YtYkL6> This message is intended for the addressee only and may contain confidential or privileged information. If you are not the intended receiver, any disclosure, copying to any person or any action taken or omitted to be taken in reliance on this e-mail, is prohibited and may be un-lawful. You must therefore delete this e-mail. Internet communications may not be secure or error-free and may contain viruses. They may be subject to possible data corruption, accidental or on purpose. This e-mail is not and should not be construed as an offer or the solicitation of an offer to purchase or subscribe or sell or redeem any investments. 7 Switch off as you leave | qAlways recycle | P Think before print …. Save a tree .... Go Green From: Archit Agrawal Sent: 22 March 2021 2:37 PM To: Nitin Dixit Cc: Shailender Verma Subject: RE: Employee Details Change Request Dear Nitin, There is no past employment record for me as I had joined Religare as a fresher in 2007, so i am not supposed to receive this mail. Archit Agrawal Sr. Business Analyst – Information Technology Religare Broking Limited, 'PRIUS Global' 2nd Floor, Plot Nos. A -3,4 & 5, Sector-125, Noida, U.P. - 201301 T: +91 120 6792774 | M: 9717793317 | http://www.religareonline.com<http://www.religareonline.com/> Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork ________________________________ Remain Updated on what’s New in Religare Broking Follow us on our Social Handles [Description: Description: Twitter]<http://goo.gl/jfwTnb> [Description: Description: Facebook] <https://goo.gl/pvE7Ak> [Description: Description: Linkdein] <http://goo.gl/YtYkL6> This message is intended for the addressee only and may contain confidential or privileged information. If you are not the intended receiver, any disclosure, copying to any person or any action taken or omitted to be taken in reliance on this e-mail, is prohibited and may be un-lawful. You must therefore delete this e-mail. Internet communications may not be secure or error-free and may contain viruses. They may be subject to possible data corruption, accidental or on purpose. This e-mail is not and should not be construed as an offer or the solicitation of an offer to purchase or subscribe or sell or redeem any investments. 7 Switch off as you leave | qAlways recycle | P Think before print …. Save a tree .... Go Green From: Nitin Dixit Sent: 22 March 2021 9:51 AM To: Archit Agrawal Cc: Shailender Verma Subject: RE: Employee Details Change Request Hi Archit , you needs to update your personal details in HRIS to avoid such emails. As this is mandatory to fill your required info. On HRIS. Regards Nitin From: Archit Agrawal Sent: Sunday, March 21, 2021 6:19 PM To: Nitin Dixit Subject: FW: Employee Details Change Request Importance: High Dear Nitin, Please refer below or attached mails, I am getting these mails on regular basis whereas nothing had been raised from my side in this module. please get it rectified or suggest whom should i approach to resolved this. Archit Agrawal Sr. Business Analyst – Information Technology Religare Broking Limited, 'PRIUS Global' 2nd Floor, Plot Nos. A -3,4 & 5, Sector-125, Noida, U.P. - 201301 T: +91 120 6792774 | M: 9717793317 | http://www.religareonline.com<http://www.religareonline.com/> Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork ________________________________ Remain Updated on what’s New in Religare Broking Follow us on our Social Handles [Description: Description: Twitter]<http://goo.gl/jfwTnb> [Description: Description: Facebook] <https://goo.gl/pvE7Ak> [Description: Description: Linkdein] <http://goo.gl/YtYkL6> This message is intended for the addressee only and may contain confidential or privileged information. If you are not the intended receiver, any disclosure, copying to any person or any action taken or omitted to be taken in reliance on this e-mail, is prohibited and may be un-lawful. You must therefore delete this e-mail. Internet communications may not be secure or error-free and may contain viruses. They may be subject to possible data corruption, accidental or on purpose. This e-mail is not and should not be construed as an offer or the solicitation of an offer to purchase or subscribe or sell or redeem any investments. 7 Switch off as you leave | qAlways recycle | P Think before print …. Save a tree .... Go Green From: humanresourcecm@religare.com<mailto:humanresourcecm@religare.com> [mailto:humanresourcecm@religare.com] Sent: 21 March 2021 5:16 PM To: Archit Agrawal Subject: Employee Details Change Request Importance: High Hi , Your personal information is pending for your action kindly submit below information in HRIS Login to HRIS - https://capitalmarketshris.religare.in & Go To – HR Foundation The request is pending for action with the respective HR Ops Team Leader. The request will be approved only post submission of the documents of proof wrt the changes requested. Subsequently, the changes will reflect in the concerned forms on HRIS. EMPLOYEE ID EMPLOYEE NAME FORM NAME STATUS 9631 Archit Agrawal Past Employment Details Not Filled If you have any concern regarding the same, please contact your HR. Regards HR Team. . This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
customization mail reminder config
Customization
Data Correction
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Workflow
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Closed
Hi Jatinder Kumar Sharma, We will check on the reminder mail flow for the employee and update you the status. Thanks & Regards,  Mohamed Moosa A, Pls confirm. Regards Jatinder Sharma 70094-81180 , Hi Jatinder Kumar Sharma, As discussed over the call, for the reported reminder mail config, the customization code level changes has been already done for the past employment  reminder mail to not trigger for the FRESHER employee. As informed earlier, the EXPERIENCE CATEGORY master data should be created for FRESHER, EXPERIENCE etc through the Two Field Master form and then the same need to be mapped for  the employees. ​ Please check and let us know your convenient time to guide you on the above process. Thanks & Regards,  Mohamed Moosa A, Waiting for your call. Regards Jatinder Sharma 70094-81180 , Hi Jatinder Kumar Sharma, We have tried to reach you over the call, the EXPERIENCE CATEGORY old master data has been cleaned up through the database. Please now create the  EXPERIENCE CATEGORY master data such as  FRESHER, EXPERIENCE etc through the Two Field Master form and then update the EXPERIENCE CATEGORY for the employees through the DATA UPLOAD using the template 'Employee Basic Info Update'. ​ Please check the same from your end and share us your feedback. Thanks & Regards,  Mohamed Moosa A, Just fill one dummy record and share. Regards Jatinder Sharma 70094-81180 , Hi Jatinder Kumar Sharma, Please find the attached file for the sample upload. Thanks & Regards,  Mohamed Moosa A, Attachment missing , ?FYR Thanks & Regards, Mohamed Moosa A ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: moosa.m@myadrenalin.com<mailto:moosa.m@myadrenalin.com> ________________________________
Reg. Greeting mails notification for Function Heads
We have a group of Functional heads. Whenever Celebration greetings scheduler has been run, these functional heads related wishes should be forward to Two particular people. Note: Functional Head are not same designation and grade. It is differ from function to function. Please check the feasibility to configure the above requirement. 
Not Possible in Product
Product
Clarification
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Scheduler
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Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As discussed over the phone, we understood that you want to send a birthday greetings mails of Functional Heads to CXO level in system. However, we could understand that each Functional Head will get differ like A Department Functional Head will be B3  grade and B Department Functional Head will be B5 grade. So we will not able to segregate them with the 9 parameters in system to add the role name in Greetings Scheduler.  ​It is not possible to send the mail notifications in system. If you required, we may check this feasibility in the Customization. Kindly check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Point noted, will check our requirement on this further development. Due to non priority will find the alternate option. 
ESI not calculate
ESI of one employee is not calculated by adrenalin, we have inserted the data and submit but it has changed to not applicable automatically after one pay -process. We have faced this problem last month also but again it arises.
we have updated the ESI applicable and ESI number from backend. Now the mentioned issue is not repeated. ​
Product
Data Correction
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Salary
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, Please join on the below given session link ​ https://fastsupport.gotoassist.com/299914094 ​ Regards, Veerapandian R, Hi Subhendu China, As discussed we will initiate connection tomorrow and work on the reported query. ​ Regards, Veerapandian R, Hi Subhendu China, Please join on the below given session link ​ https://fastsupport.gotoassist.com/445300459 ​ ​ ​Regards, Veerapandian R, Hi Subhendu China, As discussed over the call we have updated the ESI applicable and ESI number from backend. Now the mentioned issue is not repeated. ​ ​ Regards, Veerapandian R
PAN is not reflect in Employee Creation
Dear Team, When we create new joinee login  by using Employee creation form PAN option is not there to fill due to that we are not able to calculate tax. please check and do the need full to create option to enter PAN in employee creation form.
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Product
Patch Deployment
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Employee Movement
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null
null
Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home
Training module - errors
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hello, Please note that I am not able to view Annual Training Report (empl no. INM0262). Refer below error snapshot. Also the training details form is not reflecting Instrumentation department completed trainings (two nos.) in the list. Please resolve. [cid:image003.jpg@01D720CB.8E37F200] Regards, Kirti Ghule Functional Manager | Principal Officer Human Resource GS E&C Mumbai Pvt. Ltd. 2nd Floor, 'D' Wing, Jolly Board Tower, I-Think Techno Campus, Kanjur Marg (E), Mumbai - 400042 Tel.: 91-22-4138 5235 Email : kirti_ghule@gsenc.com<mailto:kirti_ghule@gsenc.com> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Data source ‘AdrenalinDS’ was not mapped on the report server for the Annual Training Report. We have mapped the data source to the Annual Training Report.
Customization
Configuration
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Training Management
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Closed
Hi Kirti Ghule, Noted on your query,we will check why you are not not able to view the report and employee reflecting twice under one training. Regards Wasim, Hi Kirti Ghule,  Data source ‘was not mapped on the report server for the Annual Training Report. We have mapped the data source to the Annual Training Report. Report is getting generated now.  ​ Regards Wasim
Tax computation is not considering the declared amt of Interest on FD for Senior Citizen & tax deducted in previous employment
Tax computation is not considering  1. The declared amt of Interest on FD for Senior Citizen & 2. The Tax deducted in previous employment
We have changed the TAX component formula of OTH_INCOME-- [NSCINT]+ISNULL([INTEREST_BANKACC],0)+isnull([FD_CHECK_SN],0) FD_CHECK_SN-- (case when isnull( [fd_int_senior],0) >50000 then isnull([fd_int_senior],0)-50000 else 0 end)
Product
Clarification
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Tax
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Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, For Emp# 100005 & 100011 respectively, Hi Chittibabu M, As per the query ,We have understood that for these two employees TAX is not propelry calculated. Please provide us some time we will check the query and update you the status. Kohima Gopi, Hi Chittibabu M, As discussed over the call, We have understood that Interest on FD for Senior Citizen  was not update in system . Based on the request , Interest obtained on Fixed deposit need to be added to TOTAL INCOME of the employee.If amount is more than rs.50000 the 50000 will be exempted from Interest on FD for Senior Citizen     then the remaining values is added to the TOTAL income.Kindly check the same and update us in case of clarification., As the issue is resolved you can close this ticket, Hi, Thank you for your email. I'm on Festive Leave today (Ugadi / Telugu New Year) so kindly expect the delay in response. For any queries, kindly raise the ticket in CSP / FreshDesk Portal. Reagrds, Kohima G This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
FW: Performance Appraisal
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Can you please move the attached list of staff to competencies instead of KPIs. These are site based workers and we need to appraise them on competencies. Regards, Amit Sangha [cid:image6c7c9c.PNG@5fca7887.42a03b61]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:image0fb83c.PNG@7ef6314d.499ba209]<https://www.linkedin.com/company/aban-investment> WWW.ABANINVESTMENT.COM AMIT SANGHA Group HR Operations Manager M:+971 50 6538636 | T: +971 4 5961800 | Ext: 5002 PO Box:2929, Makeen Building, Airport Road, Dubai, UAE [cid:imaged8cb00.JPG@15f6218e.4f895c7c]<http://www.abaninvestment.com> This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments. From: Kanthi Kumar [mailto:kanthi@e-i-emirates.com] Sent: 24 March 2021 14:39 To: Amit Sangha Subject: Performance Appraisal Dear Amit , As discussed please find attached Excel sheet . Please set their Goals and confirm to proceed their Appraisals in Adrenalin system . Thanks, [cid:image001.jpg@01D720BB.6F983C20] This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
goal cleanup
Product
Service Request
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Performance Management
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null
null
Closed
Hi Amit, Shared all the employees are already in pre-defined goals. Kindly check and let us know of any changes. ? Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadrenalin.com> | L: 044-30247411. "I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Venkateswaran; know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>". ________________________________
Kindly push the punching details from 21st Feb to till Date
Kindly push the punching details from 21st Feb to till Date from savior machine to amity as many people are getting absent even though they have punched. 
na
Product
Service Request
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Job Structure
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home
Not able to download Attendance Regularisation Details
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, I am unable to download Attendance Regularisation Details report.. Please do needful. Regards, Nilesh Jaiswal HR - Operation T: (+91) 022 - 23029200 Extn: 9031 M:(+91) 9137812585 www.ageasfederal.com [logo] [LInked in]<https://www.linkedin.com/company/idbi-federal-life-insurance/> [facebook]<https://www.facebook.com/IDBIFed> [twitter]<https://twitter.com/IDBIFed> [youtube]<https://www.youtube.com/user/idbifederallife> [cid:image006.png@01D720C5.2DBCC0F0] <br><hr><font face='Verdana' color='Black' size='2'><br>Visit us at http://www.ageasfederal.com<br>============================================================================================<br>This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.<br></font> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
User was generating AR report for more than one year where the total records was more than 2.5 lacs,asked the user to generate for 4 months each time
Product
Clarification
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Time & Attendance Management
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null
null
Closed
Hi Nileshkumar Ramjeet Jaiswal, With reference to our discussion,please generate the report for lesser period as we generated the same from backend for six months and the count is more than 1.2 Lakh,please generate for 4 months each time. Regards Wasim, Hi, Issue was resolved.. Regards, Nilesh Jaiswal HR - Operation T: (+91) 022 – 23029200 Extn: 9031 M:(+91) 9137812585 www.ageasfederal.com [logo] [LInked in]<https://www.linkedin.com/company/idbi-federal-life-insurance/> [facebook]<https://www.facebook.com/IDBIFed> [twitter]<https://twitter.com/IDBIFed> [youtube]<https://www.youtube.com/user/idbifederallife>
Matrix manager report - Current report is not showing all employees data
Matrix manager report - Current report is not showing all employees data - Can we cereate an ireporter
ireporter created
Product
Data Correction
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Job Structure
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null
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Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, ​We will schedule the session with your IT Team and try to create the ireporter in system. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Varun Kumar S, ​Based on your request, we have created the ireporter view in the system. Please create the ireporter using iReporter Designer. View Name : VIEW_MATRIX_MANAGER_LAI Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Section 80G data capturing
We have deducted amount on account of PMCARES fund which qualifies under Section 80G for exemption. Please suggest how this can be captured in the system
requested to upload the SEC80g value to all the employee using ta x investment proof template
Product
Clarification
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Tax
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, ​ As per the query ,We have understood that need to adjust the TAX amount in Application under 80G .We will Check teh feasibility an update you the status. Kohima Gopi, Hi Jery Jose P, ​ As discussed over the call, We have requested you to update the deducted amount for employee against the 80G component using the Template named TAX INVESTMENT PROOF with Component name as SEC80G.As per your confirmation data is reflecting properly .Kindly let us know in case of clarification. Kohima Gopi
116887 record resignation not processing
Record resignation of emp id:116887 is showing as pending for approval but not available in the action owners list. Please check
Clarrification
Product
Clarification
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Separation
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, ​ As per the query ,We have understood that Record resignation you raised is not reflecting .We will check the case and update you the status. Kohima Gopi, Hi Jery Jose P, ​ As discussed over the call, We have understood that for this Employee there is no pending transactions.But employee details are updated in Final closure form. Kindly check the same and update us in case of clarification. Kohima Gopi, Our team had followed up with the employees with whom the activity is pending and guided them for closure at it is month end. Please check why the flow is not working correctly., sorry this update was for another ticket., Now the employee is visible in settlement form. Thank you., ​ Hi Jery Jose P, ​ As discussed over the call, We have understood that for this Employee there is no pending transactions.But employee details are updated in Final closure form. Kindly check the same and update us in case of clarification.
Error show when employee apply leave
Error ( As per configuration To Date should not to be greater than 30 mar 2021) occurred when employee apply leave.  
Leave configuration-For future days is allowed for 7 days.
Product
Clarification
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Absence, Time and Attendance
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, , Hi Sandeep Jangid, As discussed over the call, along with rohit your configuration is set up to allow future days only for 7 days so, that system will not allow applying for the leave. ​ ​ Thanks & Regards, Abirami K
Problem with self appraisal for some employees
Following employees not able to view their self appraisal  Emp. No. 7294,  1463 7243 Emp.No. 6112 goals & milestones to be deleted as it is showing wrong
Removed the queue data
Product
Data Correction
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Performance Management
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rambha Devi, We have corrected the Self-appraisal for the mentioned employees.
Incorrect employee name
Dear Team, Please check the attached list of incorrect employees name Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapital.com> www.globecapital.com fbn-02.png
Connection not provided
Product
Clarification
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My Information
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null
null
Closed
Hi Anoopsingh, Kindly join the provided connection to work on the reported query on incorrect names displaying in payslip of the employees Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed kindly provide us the connection to work on the incorrect employee name being showing on payslip and will share the updates with you. Regards, Jayakrishnan. N Product Support
test
to check in the new support portal 
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Product
Clarification
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Application Access Management
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kalyani, Ticket raised for checking new portal. Hence closing the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Addition of digital signature to authorized signatory
Add digital signature to authorixed signatory of letters
the attached image format which was not supported. Hence the signature is not reflecting in the letter. We have provided workaround for your requirement. we have Created a new role and added one HR unit Head with the parameters accordingly and mapped the role in Workflow definition master . we have initiated confirmation and it works fine as per your requirement and the same has been confirmed from your end. As discussed please map the other unit HR in the newly created role
Product
Configuration
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Manage Employees
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11518, Hi Aishwarya KV, We will check on the reported query and update. ​ ​ Regards, Veerapandian R, Hi Aishwarya KV, As discussed there is no feasibility to add digital signature for more than one Authorized signatory. Rather we can create additional letter template and add the signature. as discussed please provide us the digital signature inJPG format. ​ Regards, Veerapandian R, Hi Aishwarya KV, As we checked, the attached image format which was not supported. Hence the signature is not reflecting in the letter. As discussed Please add the image with correct format and check from your end. ​ ​ Regards, Veerapandian R, this has been resolved., HI, Assign approval rights only to  the Unit HR head  23128                and not to other HR Spoc's. whereas other HR Spocs should be able to generate reports and have other access.  Regards Aishwarya  , Hi Aishwarya KV, As discussed over the call, We have provided workaround for your requirement. Create a new role and add the HR unit Heads with the parameters accordingly and map the role in Workflow definition master. Please check from your end and let us know. ​ ​ Regards, Veerapandian R, Hi Aishwarya KV, As discussed over the call, We have provided workaround for your requirement. we have  Created a new role and added one HR unit Head with the parameters accordingly and mapped the role in Workflow definition master . we have initiated confirmation and it works fine as per your requirement and the same has been confirmed from your end. As discussed please map the other unit HR in the newly created role  Please check from your end and let us know. Regards, Veerapandian R
Approve confirmation
Approve L3 level confirmation  of 28127 without the mail being triggered to the approver.
we have stopped the mail triggering for the confirmation appraisal. Post approving the confirmation appraisal from your end we have restarted the mail trigger to confirmation appraisal.
Product
Data Correction
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Confirmation Management
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. ​ ​ Regards, Veerapandian R, Hi Aishwarya KV, As discussed over the call we have stopped the mail triggering for the confirmation appraisal. Post approving the confirmation appraisal from your end we have restarted the mail trigger to confirmation appraisal. ​ ​ Regards, Veerapandian R, Hi, Resolved
Require multiple fields in 1 single report
Hi, We require attach fields in 1 single report. Please help.
Service request. New columns and modifications in existing custom view
Customization
Service Request
null
Job Data
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, We will initiate a call shortly to understand the requirement of the requested report format in detail and take it forward accordingly. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Rashmi, As suggested by you, we will connect over a remote session tomorrow and provide the feasible fields in a single report. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Rashmi, Please join below link, https://us02web.zoom.us/j/82229730757?pwd=SmY3aHdQK0NLaVJyNERWQkc4TzEwUT09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Rashmi, Since you were occupied with internal meetings, we could not connect on this. We will schedule a remote session again on Monday(29-Mar-2021). Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Rashmi Deshpande, As requested, we have added/modified columns in the existing customized view and created a new report with a name as given below. ​Employee Comprehensive details 2346 Request you to please validate the same and confirm. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi, Please find below the observations: 1. Father's Name not getting compiled from both the forms (Family Details & Employment Details - Miscellaneous tab), it is capturing only Family Details wala name. 2. 26 employees exit details coming incorrect as 02-Jan-1990 (including Resignation Date, LWD, ARD, RRD, Separation Type and Separation Reason). 3. Exit Type bookmark has not been captured. 4. Need to keep dates those are blank as blank entries only. Currently it is coming as 02-Jan-1990 at the blank spaces which will be very confusing. 4. 103 duplicate entries., Hi Rashmi, As informed, all 4 reported points are resolved in this report. Please check once from your end and confirm. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 
Conveyance claim error - 600100
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Mr. Amit Mishra (600100) is trying to submit his conveyance claim No.11309 and is repeatedly getting the error "Conveyance claim given date rate already exists". However, we are not able to find and such issue in the claim. Please clear this error. Regards, K. Karthikeyan HR & Admin ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SHIBAURA MACHINE INDIA PRIVATE LIMITED Formerly Toshiba Machine (Chennai) Private Limited P.O. Box 5 | Chennai Bangalore Highway | Chembarambakkam | Chennai 600123 | India Ph: +91-44-26812004 | +91-9941914570 | <mailto:karthikeyan.kk@shibauramachine.co.in> karthikeyan.kk@shibauramachine.co.in This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
To date is already available
Product
Clarification
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Claims & Reimbursement
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null
null
Closed
Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/601306717 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi KARTHIKEYAN. K, As discussed over the phone, we need to analyze more on the reported query. Hence we will connect tomorrow and work on the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/464049294 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/795356817 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/309519936 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi KARTHIKEYAN. K, Please join the link. https://fastsupport.gotoassist.com/393041228 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi KARTHIKEYAN. K, As discussed over the phone, the employee has given the From date as 05 Feb 2021 09 AM and To date as 05 Mar 2021 10 AM. Due to which the system does not allowed the user to submit the transactions in system. Post changing the To Date as 05 Feb 2021 10 AM, the transactions got submitted successfully. Please check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
unable to upload Employee transfer
unable to upload employee transfer. asking location filed mandatory but location mandatory field is N.
Product Issue
Product
Patch Deployment
null
Employee Movement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. ​ https://fastsupport.gotoassist.com/206409881 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi N N Ramesh, When checking the reported query from our end, we found that the reported query as an issue in the Product. And also deployed the patch in the Live environment.Post that the data sheet is getting verified successfully. Kindly check and update the status from your end. Internal Reference ID : ADL_2009_17929 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
FW: Travel Expense of SANTOSH KUMAR PANDEY has been approved by VIKAS KOTHARI
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls. add Sunil Pardeshi as a final APPROVER after Vikas Kothari in Travel Expense form. Regards, Sonali From: Pardeshi, Sunil <sunil.pardeshi@bicworld.com> Sent: 24 March 2021 09:58 To: Suvarna, Sonali <Sonali.Suvarna@bicworld.com> Subject: FW: Travel Expense of SANTOSH KUMAR PANDEY has been approved by VIKAS KOTHARI Importance: High Hi Sonali, As speak, I have not received approval mail by Vikas kothari of an employee travel claim, from the Plant person travelling Haridwar or Mumbai. I have received the Manager approval for the same, but Vikas kothari when approved the same I have not received. Requested, to please mark me also.(when Vikas Kothari approved claim) Regds, Sunil Pardeshi From: Pandey, Santoshkumar Sent: 24 March 2021 09:51 To: Pardeshi, Sunil <sunil.pardeshi@bicworld.com<mailto:sunil.pardeshi@bicworld.com>> Subject: FW: Travel Expense of SANTOSH KUMAR PANDEY has been approved by VIKAS KOTHARI Importance: High FYIP. From: HR, Adrenalin <HR.Adrenalin@bicworld.com<mailto:HR.Adrenalin@bicworld.com>> Sent: Tuesday, March 23, 2021 9:03 PM To: Pandey, Santoshkumar <Santoshkumar.Pandey@bicworld.com<mailto:Santoshkumar.Pandey@bicworld.com>> Subject: Travel Expense of SANTOSH KUMAR PANDEY has been approved by VIKAS KOTHARI Importance: High Dear SANTOSH KUMAR PANDEY, Travel Expense of SANTOSH KUMAR PANDEY has been approved by VIKAS KOTHARI Please submit your travel expense hard copy to Sunil Pardeshi at Head Office. Travel Expense Details Itinerary Details: TRIP NO ITINERARY - SOURCE DESTINATION START DATE TIME END DATE END TIME MODE REMARK PREFERENCE COLLECT TICKET FROM 1 HARIDWAR KARAMBELI 27 Jan 2021 00:00 30 Jan 2021 00:00 AIR KBL PROCUREMENT MEETING Advance Details: Expense Details: TRANSACTION DATE CATEGORY VENDOR TRANSACTION CURRENCY CODE DAYS TC CLAIM ACTUAL CLAIMING AMOUNT EXCHANGE RATE TRIP REMARK 27 Jan 2021 Local Conveyance INDIA(Indian rupee) 3520.00 3520.00 1.000000 1 HARIDWAR TO GREATER NOIDA FOR VENDOR VISIT BY CAR. 28 Jan 2021 Local Conveyance INDIA(Indian rupee) 1277.00 1277.00 1.000000 1 MOHAN NAGAR TO DELHI AIRPORT TAXI & LUNCH AT VALSHAD 30 Jan 2021 Local Conveyance INDIA(Indian rupee) 3094.00 3094.00 1.000000 1 DELHI AIRPORT TO MOHAN NAGAR BY AUTO Approver Comments: Approved Regards,HR Team *** This is a system generated email. Please do not reply to this email id. *** This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
workflow changed
Product
Data Correction
null
Workflow
null
null
null
Closed
Hi Sonali, ​ As discussed over the call, We will add the workflow the in one level for trave expense form and confirm from our end  ​ Further if any clarification please let me know. ​ Thanks and Regards vijayakumar k, Dear Sonali, As per request, We have added the one level in the "Travel expenses Form" from our end. Kindly check your end and share feedback. Internal references attached workflow changed file. Thanks and Regards ​Vijayakumar k, Thank you Vijay.
Incentive, One time Tax & Month Tax adjustment
Dear Jayakrishnan, As discussed, we have to upload the incentive & adjustment of Month Tax and Onetime tax in Interface for 3 employees, kindly advise how to update in Tax working. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. T +91 44 43900700<../images/blank.png> | M +91 99403 88778<../images/blank.png> | F +91 44 28223463 <../images/blank.png>W www.efl.global<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.efl.global%2F&data=02%7C01%7Croselinej%40expofreight.com%7Ceb7dac07cf1e4b9f463608d7cfdfd291%7C0713b9f898f54bf997f02df25d2ca7ff%7C0%7C0%7C637206432999535451&sdata=hJRwFCJs%2Fp1kY18RH8w3ZNVWDFIp5F0otJcluX0neu0%3D&reserved=0> [cid:image002.jpg@01D720A7.E3B2EBA0] [cid:image003.jpg@01D720A7.E3B2EBA0] Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure, copying, distribution or use of this information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone or by e-mail. Any view or opinion in this email is solely that of the author and does not necessarily represent those of Expo Freight Private Limited or any of its own global entities. It is the responsibility of the recipient(s) to ensure that this message is virus free and we accept no liability for any loss or damage arising from its receipt or use. Expo Freight Private Limited, No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. www.expofreight.com
Clarification Provided on onetime tax
Product
Clarification
null
Tax
null
null
null
Closed
Hi Roseline Judia, As discussed we request you to please do the adjustment upload of what needs to deduted with the salary against month tax and the remaining amount needs to adjusted againt IT comopnent. ​ First needs to upload the earnings againt Incentive component and for that the system will calculate the onetime tax and the remaing month tax can be adjusted against IT component. ​ Kindly check by doing the pay process and tax computation generate and then verify the same. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, Thanks and noted, have done, the same is captured correctly in tax working.  Regards Roseline
Driver Perks
Dear Jayakrishnan, As discussed, we have to update only Driver perks for employee id 00940, please note we are giving him car allowance along with salary. Kindly advise how to update in Declaration. [cid:image001.png@01D720A7.A3BE1650] Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. T +91 44 43900700<../images/blank.png> | M +91 99403 88778<../images/blank.png> | F +91 44 28223463 <../images/blank.png>W www.efl.global<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.efl.global%2F&data=02%7C01%7Croselinej%40expofreight.com%7Ceb7dac07cf1e4b9f463608d7cfdfd291%7C0713b9f898f54bf997f02df25d2ca7ff%7C0%7C0%7C637206432999535451&sdata=hJRwFCJs%2Fp1kY18RH8w3ZNVWDFIp5F0otJcluX0neu0%3D&reserved=0> [cid:image003.jpg@01D720A7.A3BE1650] [cid:image004.jpg@01D720A7.A3BE1650] Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure, copying, distribution or use of this information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone or by e-mail. Any view or opinion in this email is solely that of the author and does not necessarily represent those of Expo Freight Private Limited or any of its own global entities. It is the responsibility of the recipient(s) to ensure that this message is virus free and we accept no liability for any loss or damage arising from its receipt or use. Expo Freight Private Limited, No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. www.expofreight.com
Clarification Provided
Product
Clarification
null
Tax
null
null
null
Closed
Hi Roseline Judia, As discussed we request you to please navigate to tax adjustment form and then ​update driver perks for the mentioned employee. ​ Kindly do payprocess and tax generate and then verify the same. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, Thanks for your advise, have done accordingly, the same is flowing in Horizontal tax working. Regards Roseline
Tax on Taxable is calculating wrong for EMP#100007
Tax on Taxable is calculating wrong for EMP#100007 in tax computation sheet Actual tax to calculate (including Cess) : Rs.1,73,745/- but it calculates as Rs.1,86,374/ pl. refer the attachment
For employee 100007 PAN ID is not updated.If employee deosnt have pan ID then TAX more will be deduted
Product
Clarification
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, We have understood that for TAX is calculating Wrongly.We will check the same and update you the status. Please join this session https://fastsupport.gotoassist.com/625888482, Hi Chittibabu M, ​ As discussed over the  Call, For employee 100007 PAN ID is not updated.If employee deosnt have pan ID then TAX more will be deduted .kindly update the employee PAN ID and confirm us. Kohima Gopi​, System is not allowing to update PAN & Aadhaar no to Emp# 100007 as this employee had old Emp# 000071, Hi Chittibabu M, Kindly join this session https://fastsupport.gotoassist.com/787013893, Hi Chittibabu M, As per your confirmation , Employee tax have been calculated correctly after updating the PAN .Kindly update us in case of clarification. ​, issue is resolved. Pl. close the Tkt
Error in Employee creation
After creating employee in employee creation the employee Id is getting generated as "5001". But the created employee is not reflecting in any of the forms or report . Do we have any limitation in adrenalin that only 5000 employees can be created . requesting your support to identify the gaps please
E code Generation limit is 5000
Product
Clarification
null
Employee Movement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.54 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, please share the link
Change in employee photo on CEO speaks
Employee photo has not changed in CEO speaks after changing the employee attachment to required picture
Post synchronization the new photo uploaded is reflecting in employee profile and also in CEO Speaks.
Product
Clarification
null
Organization Structure
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Aishwarya KV, We will check on the reported query and update you. ​ ​ Regards, Veerapandian R, Hi Aishwarya KV, Post synchronization the new photo uploaded is reflecting in employee profile and also in CEO Speaks. Please check form your end and let us know. ​ Regards, Veerapandian R, resolved
Fwd: Helpdesk transaction report issue
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Kindly look into this she is unable to download. *Regards* *Rahul* ---------- Forwarded message --------- From: Divya Vashishtha <divya.vashishtha@ayefin.com> Date: Tue, Mar 23, 2021 at 11:22 AM Subject: Helpdesk transaction report issue To: hr operations <hroperations2@ayefin.com> Cc: Anju Juneja <anju.juneja@ayefin.com> Dear Team, As discussed Please refer to attached screenshot below - [image: image.png] -- Divya Vashishtha* | *AYE3591 Credit Officer- Central Credit AYE Finance (P) Ltd. 7th Floor, Unitech Commercial Tower-2, Arya Samaj Road, Block-B, Greenwood City Sector-45, Gurgaon,122001, India www.ayefin.com [image: cid:image003.png@01CF39D6.3CE83830] -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ==================================== This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Fn_check_Employee - Optimization
Customization
Patch Deployment
null
Help Desk
null
null
null
Closed
​Dear Team, ​ Sure, please provide us sometime, we will address the concern raised on Help Desk Transaction report and update you. Thanks and Regards, Dhivya . V, ​Dear Team, ​ The report is getting extracted fewer times, when we extract as per the attached snapshot, however fewer times, the output is not getting displayed. Also post analysis the data is getting extracted quickly in the database also,  but in front end there is a delay. ​ We are coordinating the internal team to resolve the same. We will complete the same and update you at the earliest. ​ Note : Also please let us know if the issue persists with all the employee id's whomever access this report (or) only with few cases. If then please share us the respective employee id's.  Thanks and Regards, Dhivya . V, Hi hr operations, ​Post checking with the Internal customization Team, they have optimized the SP for fetching the data in the "Help Desk Transaction" report and now it is fetching data. Attached the screenshot for your reference. Please check now in the help desk transaction report whether it is fetching data and update us. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear Iswarya, Other depts. Are not able to login from their id: · Creditadmin · ITadmin · Opsadmin Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 ,   Hi Palak, Tried to reach you over call, please reach me over call to discuss the below issue in detail. As we tried login with the below users, and the help desk transaction report is launching and there are no data rights for those employees. Please reach me over call to discuss in detail. C      CreditAdmin ·         ITadmin ·         Opsadmin Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181
Reg: Reporting Change
Kindly change below staff reporting Manager, while we have trying showing "Cycle reference error". Employee ID :CCS00322 New Reporting to : CCS00391
Cyclic reference
Product
Data Correction
null
Employee Movement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As per the reported query, we understood that while doing the employee movement, cyclic reference is occurring. We will do the changes from back end and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Nithya K, Based on your request, we have changed the Reporting Manager in system from back end for the reported employee. Kindly check the data from your end and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Checked the same & data has been changed as mentionned.
Attendance Regularized (Not reflecting)
Attendance regularized. But not reflecting in system.
Raised AR in wrong timing
Product
Clarification
null
Absence, Time and Attendance
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query,We have understood that Attendance regularized was not updated propelry.We will check the same and update you the status., Hi Senthil kumar M S, As discussed over the call, Employee have been raised AR for 24-feb-2021 based on time from 07:15Am to 4:40pm But on that day Employee shift is from 03:00Pm to 11:00Pm. Since employee raised AR out of his shift timing System moved that to 23-FEB-2021.Requested your team to re-raise AR with proper Shift time . Kindly check the same and update us in case of clarification.
Not able to access employee summary in travel expense form
Dear Team, Employee not able to add Expense Transactions on saved expense (Amiya Dwivedi-22393). While clicking on expense transaction tab pop is not opening.   Requesting you to please check the same as this issue coming frequently, screen shot given for your reference.  
infra issues at customer end
Customization
Clarification
null
Travel Expense
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11486, Hi Madan Mohan, We understand that the employee is facing problem frequently in travel expense form. We are facing issues in connecting to server and checking with your IT. We will keep you updated Sumithra Ramasamyon the status. Thanks, Sumithra., Dear Raju, Pl confirm if there is some constrain in our infra access (server access) by Adrenalin team for whole day. Many employee’s issues are yet to be resolved. Kindly check & update asap. Rgds, Madan , Will update shortly… , This is related to IT infra, not Server infra… ID got expired it’s under approvals. , Hi Madan Mohan, As this is confirmed from your end that the issue has been resolved after rectifying the infra related problem at your end. Hence, we are updating the status of the ticket as resolved.  ​ Thanks, ​Sumithra.
Error is Appointment letter generation
Hi Team,  we are facing an error " internal system error, contact your administrator" while generating appointment letter for the below mentioned employee: AQ020872 Jithendra Konduru Kindly look into it Thanks, Ansu Singh
Template not mapped
Product
Data Correction
null
Offer Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you are unable to generate appointment letter. The system showing internal system error. we have taken the connection will check and update the status. ​Thanks & Regards, Greeshma, Hi Ansu Singh, During the session, we have checked and found that template mapped as null due that system showing error. We have remove the same and now appointment letter generated successfully and the same confirmed from your end. Feel free to reach us for further clarification. Thanks & Regards, Greeshma
leave balance wrong update
By mistake HR person update wrong leave balance. kindly guide how to correct this. he want to update leave on 08 march 2021  (08/03/2021) but due to date format it's update on 3 aug 2021 (03/08/2021) 
Do the leave adjustment debit
Product
Configuration
null
Absence, Time and Attendance
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, During the call, We understood for both casual and PL leave you have updated the wrong leave entry so, we will check the feasibility of correction and update you the same. ​ ​ Thanks & Regards, Abirami K, Hi Sandeep Jangid, Team, As discussed over the call please do the leave balance adjustment debit and view the leave balance. ​ ​ Thanks & Regards, Abirami k
goals form to KPI
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-the goal setting for 5102 is wrongly configured to competencies, can you urgently map it to KPIs. Pleas confirm once done. Thanks! Regards, Amit Sangha [cid:imagea99f22.PNG@8fd26341.42b45cd8]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:imagedc51a3.PNG@be700b44.4e8d9a14]<https://www.linkedin.com/company/aban-investment> WWW.ABANINVESTMENT.COM AMIT SANGHA Group HR Operations Manager M:+971 50 6538636 | T: +971 4 5961800 | Ext: 5002 PO Box:2929, Makeen Building, Airport Road, Dubai, UAE [cid:imagee35bfe.JPG@04ca3090.43a57ff3]<http://www.abaninvestment.com> This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Goal cleanup
Product
Data Correction
null
Performance Management
null
null
null
Closed
?Hi Amit, Below changes has been done. Please check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadrenalin.com> | L: 044-30247411. "I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Venkateswaran; know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>". ________________________________ , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan; Thank you. I have checked and it is completed as requested. Warm regards, Lee-Anna Lee-Anna Nussbaumer Group HR Director [cid:image001.png@01D72092.7D7AE8C0] [cid:image002.png@01D72092.7D7AE8C0] T: +971(0)4 251 7777 Ext: 5003|M: +971(0)50 379 6521|F: +971(0)4 251 7778 E: LeeAnna.Nussbaumer@ghobash.com<mailto:LeeAnna.Nussbaumer@ghobash.com>|Dubai P.O. Box 2929|www.ghobashgroup.com<http://www.ghobashgroup.com/> , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan May I ask you to urgently clear the appraisal and goals of the below employee #5102? There was an error in setting the goals with Upward vs Downward. We need to redo the goals. Thanks. Warm regards, Lee-Anna Lee-Anna Nussbaumer Group HR Director [cid:image001.png@01D72167.D5294A00] [cid:image002.png@01D72167.D5294A00] T: +971(0)4 251 7777 Ext: 5003|M: +971(0)50 379 6521|F: +971(0)4 251 7778 E: LeeAnna.Nussbaumer@ghobash.com<mailto:LeeAnna.Nussbaumer@ghobash.com>|Dubai P.O. Box 2929|www.ghobashgroup.com<http://www.ghobashgroup.com/> , Hi Mam, Based on your request , We have removed the existing goals from below employee. Kindly check and let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadrenalin.com> | L: 044-30247411. “I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Venkateswaran; know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>". ________________________________ , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan; Thank you very much. I appreciate it. Warm regards, Lee-Anna Lee-Anna Nussbaumer Group HR Director [cid:image001.png@01D7216C.8B61DC70] [cid:image002.png@01D7216C.8B61DC70] T: +971(0)4 251 7777 Ext: 5003|M: +971(0)50 379 6521|F: +971(0)4 251 7778 E: LeeAnna.Nussbaumer@ghobash.com<mailto:LeeAnna.Nussbaumer@ghobash.com>|Dubai P.O. Box 2929|www.ghobashgroup.com<http://www.ghobashgroup.com/>
Final Status tab Interviews schedule is coming disabled
Abhishek Ram (HR) need to make an urgent offer but my Final Status tab on Interviews schedule is coming disabled. refer to attachment
entry was available in erec_ta_final_interview
Product
Configuration
null
Interview and Selection Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Please provide us few minutes, we will connect and analyze the concern reported on Final status button in Schedule Interview and share the updates with you.  Thanks and Regards, Dhivya . V, ​Dear Pratap, ​ The final status is getting displayed in the Schedule interview now in Vacancy dashboard. Please verify the same from your end and let us know in case of any concerns. Thanks and Regards, Dhivya . V, Grade SM II not reflecting in Final Stage refer to screenshot. we have checked in Manage Position form said Grade already mapped as a SM II , Hi Pratap Singh, ​ ​We will verify and validate the mapping on Manage Positions once and share the updates with you. Thanks and Regards, Dhivya . V, ​Dear Pratap, ​ Post verification of Vacancy dashboard in the application, we understood that the respective transaction of Dipesh Jain is being submitted with SMII grade and the alert message "Transaction pending for approval" is getting displayed. ​ ​Request you to please verify the same from your end and let us know in case of any queries. Thanks and Regards, Dhivya . V
Duplicate emp id reflecting in QCR_109 report
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team In today's report we have noticed that 711 duplicates are reflecting in the QCR-109 report. Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot No.3/G3, SIPCOT IT Park, Siruseri, Chennai 603130. m: +91 8939865965 e: balaji.damodaran@intellectdesign.com w: www.intellectdesign.com -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Will track the update in mail chain
Customization
Clarification
null
Job Data
null
null
null
Closed
null
Profile photo change process.
How to change profile photo of employs.
Used the My photo category
Product
Clarification
null
Portal Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kuldeep Singh, We understood your profile photo is not uploading for the self user we will check the same and revert you back asap!! ​ ​ Thanks & Regards, Abirami K, How much time you will be take?, Hi Kuldeep Singh, Team, We are checking with our internal team, Please provide us sometimes line we will check and revert you asap!!!! ​ ​ Thanks & Regards, Abirami K, Hi Kuldeep Singh, During the session, we have shown the option to use the My Photo category in the attachment category mapping and uploaded the image Now, you can able to view the profile photo and guide you on the rights to remove the access on the self user. ​ Thanks & Regards, Abirami K, Ok. Thank you,  profile photo upload issue resolved.
Performance Alignment 6.0
Dear Team, Further to discussion with Mr Guruprasath V, kindly note on the following challenges faced in the Performance Alignment 6.0 module as an Admin: 1. It is extremely slow processing compared to any other module in the Adrenalin system 2. Upon entering any employee code to check the details as Admin, the page initially shows 'no record found' and thereafter it takes minimum of 2-3 refreshes to populate the employee's details 3. Any feature of the PMS module has similar 2-3 refreshes to load with each refresh taking longer time. Have shown this challenge live over a Teams call to Mr Guruprasath, Nihil and Steffi, since screenshots will not help visualise this. Request your help to resolve the same. Best Regards, Sonali
suggested to check with IT team
Product
Clarification
null
Performance Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sonali Sahani, As per the mail, We will check the reported concern from our end and update you on the status. Let us know if you have any concerns.  ​ ​ Regards, Amudhan K, Hi Sonali Sahani, As discussed, We request you to check with your IT team for any firewall block. Since the PMS module is working fine from outside of your office network. Please check and confirm the same.  ​ Regards, Amudhan K
Change in DOJ
Change DOJ of QS2166342 to 1st april 2021 and for QS2165555 revised DOJ is 17th May 2021.Kindly update the changes and inform.
data correction for doj
Product
Data Correction
null
Job Data
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Based on the query, we understand that the doj has to be updated . We will change the doj and provide  you an update. ​ Thanks, Sumithra., Hi Raksha Dayma, The date of joining of the employees has been changed as per your request. Please check and confirm. ​ Thanks, Sumithra.
Intercity Bill - TE2021/00314 to be cancelled
Please cancelled the Intercity Bill - TE2021/00314 raised by Veneet Pasricha (P2128) 
Data correction
Customization
Data Correction
null
Claims & Reimbursement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the feasibility to cancel the Intercity Bill - TE2021/00314 raised by Veneet Pasricha (P2128)   We will check and update you. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi Pratap Singh, While checking with the internally customization Team, as the claim is approved by all the 4 levels then it cannot be rejected through backend as there are multiple tables affected and it may cause problems in the future transactions. If it is possible please reject manually from your end. Please check and update Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Said request approved by his Approver so how to Reject by user end, Please suggest, Hi Pratap Singh, ​As discussed over call, we have verified with the customization Team and as per the functionality if any transaction is Pending then the user can pullback the Transaction at any time. But once the transaction is Approved by all the Level of Approvers it cannot be pullback by the user. We have provided the option "Reject/Approve" in the Approver end to verify the transaction whether it is given correctly and if not they can reject the same. Once the Approver verifies and approves the transactions then it cannot be rejected/pullback. We will check with the internal customization Team and check if the data clean up from backend is feasible for this Transaction. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Please check in backend if it is feasible for this Transaction for Rejection and Reject the same , Hi Pratap Singh, Please provide us sometime as it may affect multiple tables and Our Internal customization Team is checking for the feasibility and if feasible we will check and update you. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Kindly update the same., Hi Pratap Singh, As discussed over yesterday's call, we will check with Mr. Aishwary for any workaround and will update you. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi Pratap Singh, As per the request, we have rejected the Intercity Bill - TE2021/00314 raised by Veneet Pasricha (P2128)  ​through backend.(Attached the screenshot for your reference) Please check once and initiate a new Intercity claim for this employee - Veneet Pasricha (P2128) and update us. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181
Resignation Issue- Urgent*****
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, Following employee's resignation is already approved in Adrenalin but still their salary is calculated for entire March month. Also their last working day is not reflecting in salary register. 803555 ABHISHEK KUMAR RAI 804621 C SHIVANAND PFB all screenshots and resolve urgently. [cid:image001.png@01D72196.D1E36270] [cid:image002.png@01D72196.D1E36270] [cid:image003.png@01D72196.D1E36270] This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Employees resignation has been approved but not yet done the final closure. Hence employees are reflecting in salary register. Please do the final closure otherwise make it as process status No and do the process. Please do the process and revert for any further clarifications.
Product
Clarification
null
Pay process
null
null
null
Closed
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, Salary is getting calculated for entire month - which is incorrect: Regards Harsha J [cid:image004.png@01D7219F.A17F4C30] , Issue resolved. Thanks
Patch to be deployed in UAT App Server
Dear Shishira, Please deploy this attached DLL in the UAT App server. This should be deployed in WebAPI/Bin. (Not in the Adr
dll shared
Customization
Patch Deployment
null
Customization
null
null
null
Closed
created_by: 2043044612466 time: 2021-03-25 11:13:06 UTC
EMP IDs not getting reflected - AHEL server
Dear Team, The below employees do not reflecting in Mr.Surya - APHDT20202 - PAYROLLFAC- AHEL. Please help me on this     24|7 EmpId Name APHDT20491 Ramaswamy Sokkam APHDT20490 Aruneema Gain APHDT20492 Vibitha Rameshkumar APHDT20489 Atul Kumar Jaganwar APHDT20493 Amogh Agrawal
service broker not enabled
Product
Configuration
null
Employee Information
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Post discussion with you over the call, we understood that the  below listed employees are not getting displayed under the mentioned Payroll Fac. As discussed, hope the mapping need to be done, we will verify the data once and guide you on the mapping. Thanks and Regards, Dhivya . V, ​Dear Tirupathi, ​ Post discussion with you, we understood that the respective role player was unable to view the below listed employees under his facilitation in the Employment data change additional fields. ​ Post analysis we understood that the below listed employees are coming under facilitation, the same is verified through Manage Role Player form, where the access rights are provided. ​ We also verified in the Facilitator report where Mr. Surya is the role player for the shared employees and we have confirmed the same over the back end.  In case, if you are not able to view now as discussed over the call, please share us the credentials of the respective user, we will try logging in and verifying the same. Thanks and Regards, Dhivya . V, Dear Tirupathiraju, As mentioned over the call, we understood that the Service broker is not enabled in the AHEL Database server and we have requested the team to enable the same. The team conveyed that they will enable it post business hours, request you to please verify with them and verify tomorrow morning. Thanks and Regards, Dhivya . V, Reflecting in payroll,Thank you, ​Dear Tirupati, ​ Post conversation over the call, we understood that the employees are now getting displayed under the respective role player, please verify and let us know your feedback. Thanks and Regards, Dhivya . V
Unable to view workflow information
Dear Team, We are unable to view workflow approval of said employee. Emp code- 22683. Kindly share audit trail for this issue.
Product Limitation
Product
Clarification
null
Travel Request
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Madan, We have understood the reported concern of workflow information not being shown for approved Travel requests.  We will keep you posted on the progress. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Madan Mohan, To keep you posted on the progress, we have identified the cause of the reported concern and raised the same to the Product team.  Once we receive an update on the solution, we will update you accordingly. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Madan Mohan, We understood from the Product team that, due to the merging of the ticket booking process with Travel request, once Ticket booking is initiated, the Information of Travel request is not visible in "View Workflow Information" or "Forms raised by me".  This is currently a limitation in this version of the Product.  However, this will be handled in Adrenalin MAX (New released product) version. Regret any inconvenience caused due to this limitation in the Product. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 
Leave debit correction
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please delete following " leave debit for - Late/Early Depart" of Reenu Naik (800111) and ensure the same is credited to her leave balance: Employee ID Employee Name OU Name Leave Type Leave Name From Date To Date Total No. Of Leave Days / Hours Reason Status Approved By Approved On 800111 REENU NAIK GROUP SUPPLY CHAIN PLOTH-Adjustment-Debit PLOTH-PL - Others 23-Jan-2021 22:38 23-Jan-2021 22:38 0.5 LEAVE DEBIT FOR -----LATE/EARLY DEPART 15 Jan 2021 Approved 1 23-Jan-2021 22:38 800111 REENU NAIK GROUP SUPPLY CHAIN PLOTH-Adjustment-Debit PLOTH-PL - Others 23-Feb-2021 22:37 23-Feb-2021 22:37 0.5 LEAVE DEBIT FOR -----LATE/EARLY DEPART 06 Feb 2021 Approved 1 23-Feb-2021 22:37 800111 REENU NAIK GROUP SUPPLY CHAIN PL-Adjustment-Debit PL-Privilege Leave 23-Feb-2021 22:37 23-Feb-2021 22:37 0.5 LEAVE DEBIT FOR -----LATE/EARLY DEPART 11 Feb 2021 Approved 1 23-Feb-2021 22:37 800111 REENU NAIK GROUP SUPPLY CHAIN PL-Adjustment-Debit PL-Privilege Leave 23-Feb-2021 22:37 23-Feb-2021 22:37 0.5 LEAVE DEBIT FOR -----LATE/EARLY DEPART 18 Feb 2021 Approved 1 23-Feb-2021 22:37 800111 REENU NAIK GROUP SUPPLY CHAIN PL-Adjustment-Debit PL-Privilege Leave 23-Mar-2021 22:37 23-Mar-2021 22:37 0.5 LEAVE DEBIT FOR -----LATE/EARLY DEPART 06 Mar 2021 Approved 1 23-Mar-2021 22:37 Regards Harsha J This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
leave adjustment
Product
Clarification
null
Personal Data
null
null
null
Closed
Hi Sonali, ​ As discussed over the call, We have adjust the leave the reported employee from our  end, ​ Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Resolved. Thanks
FW: Due For Confirmation: Post Probation Extension
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please check in below mail except two cases bellw who all are resigned cases but still their reminder mails have triggered from system. 117636 Mr..Sunil Subhashrao Deshmukh 117642 Mr..Sagar Jaywantrao Shinde Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] From: hrconnect Sent: 25 March 2021 10:39 To: Hr Fnf Subject: Due For Confirmation: Post Probation Extension Importance: High Dear All, Confirmation of below employees are due on as follows: EMPLOYEE STAFFID EMPLOYEE NAME DATE OF JOINING GRADE DESIGNATION LOCATION REPORTING MANAGER FUNCTIONAL REPORTING MANAGER ORIGINAL CONFIRMATION DUE DATE NEW CONFIRMATION DUE TO DATE 116708 Mr..Praveen Kumar Amancha 03-Oct-2018 1 Associate - Branch Support Hyderabad Ramesh Raghunath Chettiar Ronald Fernandes 03-Apr-2019 03-May-2019 116732 Mr..Nilay Das 12-Oct-2018 2 Relationship Manager (Level 3) Bardhaman Amit Mukherjee Kaushik Ghosh 12-Apr-2019 12-May-2019 116839 Mr..Rajasrinivas Sadanala 24-Dec-2018 4 Branch Head - Kakinada Kakinada Chakradhar A D P T Pradeep Kumar 24-Jun-2019 24-Aug-2019 117098 Mr..Rupesh Kumar 31-Jul-2019 2 Relationship Manager (Level 3) Deoghar Amit Dayal Anurag Damani 31-Jan-2020 31-Mar-2020 117133 Mr..Vijaykumar Dhondiram Jadhav 28-Aug-2019 4 Branch Head -Kolhapur Kolhapur Ganesh Baliram Shete Manish Sharma 28-Feb-2020 28-Apr-2020 117137 Mr..Anas Azeez 29-Aug-2019 2 Senior Relationship Manager (Level 1) Thrissur Nikhil B Arun V N 29-Feb-2020 29-Mar-2020 117139 Mr..Ashwani Kumar 30-Aug-2019 2 Senior Relationship Manager (Level 2) Amritsar Sanjeev Kumar Vikas Verma 29-Feb-2020 29-Mar-2020 117146 Mr..Ratnesh Kumar 03-Sep-2019 3 ABH- Patna Patna Sanjeev Kumar Pandey Rahul Dev Kalita 03-Mar-2020 03-Apr-2020 117150 Mr..Manish Kumar Gupta 04-Sep-2019 4 Branch Head-Lucknow Lucknow Ramandeep Singh Baidwan Ashley Kennedy 04-Mar-2020 04-Apr-2020 117159 Mr..Deepak M 09-Sep-2019 4 Branch Head-Bangalore Bangalore Debal Chakraborty Manish Sharma 09-Apr-2020 09-May-2020 117165 Mr..Sandeepkumar Jeetnarayan Maurya 16-Sep-2019 4 Branch Head -Goregaon Mumbai Debal Chakraborty Manish Sharma 16-Mar-2020 16-Apr-2020 117176 MS.Surabhi Sundar 25-Sep-2019 2 Senior Relationship Manager (Level 2) Aluva Arun V N Bipin R 25-Mar-2020 25-Apr-2020 117179 Mr..Amrish Tyagi 30-Sep-2019 4 Branch Head -Dehradun Dehradun Ramandeep Singh Baidwan Ashley Kennedy 30-Mar-2020 30-Apr-2020 117199 Mr..Vishak Simon 10-Oct-2019 2 Relationship Manager (Level 3) Thrissur Nikhil B Arun V N 10-Jun-2020 10-Jul-2020 117263 Mr..Mihir Maity 19-Nov-2019 3 Assistant Branch Head - Contai Contai Ramandeep Singh Baidwan Manish Sharma 19-Jul-2020 19-Aug-2020 117278 Mr..Jagadeesh P 02-Dec-2019 4 Branch Head-Coimbatore Coimbatore Debal Chakraborty Manish Sharma 02-Jun-2020 02-Aug-2020 117295 Mr..K Raj 09-Dec-2019 4 Branch Head - Mysore Mysore Vincent L Dsouza Debal Chakraborty 09-Jun-2020 09-Jul-2020 117297 Mr..Vikas . 10-Dec-2019 4 Branch Head - Ghaziabad Ghaziabad Manas Das Ramandeep Singh Baidwan 10-Jul-2020 10-Aug-2020 117302 Mr..Dheeraj Kumar Handa 11-Dec-2019 3 Unit Head - Mumbai HO Mumbai HO Vijay Ramchandra Chavan Kaushik Ghosh 11-Aug-2020 11-Sep-2020 117314 Mrs..Poonam Sharma 27-Dec-2019 3 Unit head - Delhi(Pitampura) New Delhi - Pitampura Ashwany Kumar Kaushik Ghosh 27-Jun-2020 27-Aug-2020 117317 Mr..Jogendrasingh Jadavsingh Rajput 30-Dec-2019 4 Branch Head - Aurangabad Aurangabad Ganesh Baliram Shete Manish Sharma 30-Jul-2020 30-Aug-2020 117328 Mr..Saroj Gandhi 06-Jan-2020 2 Financial Relationship Manager (Level 3) New Delhi - Connaught Place Rakesh Ranjan Ashwany Kumar 06-Jul-2020 06-Aug-2020 117334 Mr..Nitesh Negi 10-Jan-2020 2 Financial Relationship Manager (Level 3) Chandigarh Ashwany Kumar Kaushik Ghosh 10-Jul-2020 10-Aug-2020 117338 Mr..Hemant . 13-Jan-2020 2 Financial Relationship Manager (Level 3) Chandigarh Jaspreet Singh Jaggi Ashwany Kumar 13-Jul-2020 13-Aug-2020 117352 Mr..Dipak Banerjee 17-Jan-2020 3 Assistant Branch Head - Siliguri Siliguri Ramandeep Singh Baidwan Manish Sharma 17-Aug-2020 19-Sep-2020 117353 Mr..Sridhar S 20-Jan-2020 3 Unit head - Chennai Chennai Nitin Raj Bappalige Kaushik Ghosh 20-Jul-2020 20-Sep-2020 117356 Mr..Ranjit Thakuria 21-Jan-2020 1 Assistant Financial Relationship Manager (Level 2) Guwahati Bitu Moni Borah Khagendra Kumar Gupta 21-Jul-2020 21-Sep-2020 117373 Mr..Naveen Kumar 27-Jan-2020 3 Unit Head - Bangalore Bangalore Balasubramaniam Ekambaram Kaushik Ghosh 27-Jul-2020 27-Sep-2020 117390 Mr..Abhishek Kumar 03-Feb-2020 2 Financial Relationship Manager (Level 3) Delhi Ashwany Kumar Kaushik Ghosh 03-Aug-2020 03-Sep-2020 117396 Mr..Ashish Kumar Sharma 03-Feb-2020 4 Branch Head - Bhopal Bhopal Ganesh Baliram Shete Manish Sharma 03-Aug-2020 03-Sep-2020 117402 Mr..Raja Suresh Rajbhar 05-Feb-2020 1 Deputy Financial Relationship Manager (Level 2) Mumbai HO Vijay Ramchandra Chavan Kaushik Ghosh 05-Aug-2020 05-Sep-2020 117407 Mr..Vikash Kumar 06-Feb-2020 1 Assistant Financial Relationship Manager (Level 2) Patna Rajnish Kumar Khagendra Kumar Gupta 06-Oct-2020 06-Nov-2020 117418 Mr..Ravi Bhuval Yadav 10-Feb-2020 2 Financial Relationship Manager (Level 3) Mumbai-Ghatkopar Vijay Ramchandra Chavan Kaushik Ghosh 10-Aug-2020 10-Sep-2020 117427 Mr..Jalandhar Varkala 12-Feb-2020 3 Unit head - Hyderabad Hyderabad Balasubramaniam Ekambaram Kaushik Ghosh 12-Aug-2020 12-Oct-2020 117428 Mr..Praful natthuji Kashti 12-Feb-2020 1 Deputy Financial Relationship Manager (Level 2) Nagpur Vinod Khanna Vijay Ramchandra Chavan 12-Aug-2020 12-Sep-2020 117433 Mr..Manoj Kumar P 12-Feb-2020 2 Senior Financial Relationship Manager (Level 1) Chennai Jeyakanthan K Balasubramaniam Ekambaram 12-Aug-2020 12-Oct-2020 117434 Mrs..Sweta Kumari 12-Feb-2020 2 Financial Relationship Manager (Level 3) Bangalore Amit Kumar Sinha Balasubramaniam Ekambaram 12-Aug-2020 12-Sep-2020 117438 Mr..Siddhartha Banerjee 14-Feb-2020 2 Financial Relationship Manager (Level 3) Howrah Kalam Uddin Ahmed Khagendra Kumar Gupta 14-Aug-2020 14-Sep-2020 117446 Mr..Kuljit Singh 17-Feb-2020 2 Financial Relationship Manager (Level 2) Chandigarh Ashwany Kumar Kaushik Ghosh 17-Aug-2020 17-Sep-2020 117458 Mr..Sathish Sekar 19-Feb-2020 2 Financial Relationship Manager (Level 2) Chennai Jeyakanthan K Balasubramaniam Ekambaram 19-Aug-2020 19-Oct-2020 117476 Mr..Jagili Shiva Kumar Goud 28-Feb-2020 2 Financial Relationship Manager (Level 2) Bangalore Amit Kumar Sinha Balasubramaniam Ekambaram 28-Aug-2020 28-Sep-2020 117483 Mrs..Priyadharshini Velmani 02-Mar-2020 2 Senior Financial Relationship Manager (Level 1) Coimbatore Sowmiya Durga Ravindraa Balasubramaniam Ekambaram 02-Sep-2020 02-Oct-2020 117489 Mr..T Prabhakaran 03-Mar-2020 2 Senior Financial Relationship Manager (Level 1) Chennai Jeyakanthan K Balasubramaniam Ekambaram 03-Sep-2020 03-Oct-2020 117636 Mr..Sunil Subhashrao Deshmukh 01-Sep-2020 2 Chief Relationship Manager Phaltan Rahul Kohli Ganesa Ratnam 01-Mar-2021 01-Apr-2021 117642 Mr..Sagar Jaywantrao Shinde 01-Sep-2020 2 Senior Relationship Manager (Level 1) Sangli Rahul Kohli Ganesa Ratnam 01-Mar-2021 01-Apr-2021 Kindly advise · Should he/she be confirmed, or Probation is to be extended. Please send your response to Hr.Fnf@idbifederal.com<mailto:Hr.Fnf@idbifederal.com> or Amolika.uplekar@idbifederal.com<mailto:Amolika.uplekar@idbifederal.com> either in case of confirmation or probation extension. In case of probation extension, kindly give the duration and specific reason(s) with due approval from reviewer and respective SMC. Probation can be extended by 1 month. In the event of extension, employee will be intimated about the same. In case of no response from your side, employee will be deemed as Confirmed. P.S. This is an auto generated mail, please do-not reply to this mail id. Regards, HR This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither Ageas Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither Ageas Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects. <br><hr><font face='Verdana' color='Black' size='2'><br>Visit us at http://www.ageasfederal.com<br>============================================================================================<br>This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.<br></font> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Modified SP rem_conf_retmailxml2_2338
Product
Clarification
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Confirmation Management
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null
null
Closed
Hi Pallavi Karekar, Please be informed, Confirmation Reminder mails will be triggered from the system until the employee is inactive in the system, even if resignation is raised by the employee he will be eligible for confirmation as he can pullback resignation at any point of time . ​ Regards Wasim, Dear Wasim, I have checked the cases and noted below: 1. Cases are inactive in the system 2. How do one fine day system suddenly triggers reminder mails on probation extension which are way back from 2019 3. Please check in all the cases with details rather reverting with genaralized statement and closing the ticket. Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Wasim, I have checked the cases and noted below: 1. Cases are inactive in the system 2. How do one fine day system suddenly triggers reminder mails on probation extension which are way back from 2019 3. Please check in all the cases with details rather reverting with genaralized statement and closing the ticket. Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] , Response still not convincing. Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] , Hi Pallavi Karekar, Please be informed,untill employees are inactive in system the confirmation mail will get triggered as employee can pull back resignation at any point of time untill his LWD ​ regards Wasim, Hi Pallavi Karekar, Please note ,fror further clarification please call, will explain the logic behind the same. ​ Regards Wasim, Dear Wasim, Please check my mail again (attached herewith) as all the cases are duly inactive in system. EMPLOYEE STAFFID EMPLOYEE NAME EMPLOYEE_EMPLOYEE_STATUS 116708 Mr..Praveen Kumar Amancha InActive 116732 Mr..Nilay Das InActive 116839 Mr..Rajasrinivas Sadanala InActive 117098 Mr..Rupesh Kumar InActive 117133 Mr..Vijaykumar Dhondiram Jadhav InActive 117137 Mr..Anas Azeez InActive 117139 Mr..Ashwani Kumar InActive 117146 Mr..Ratnesh Kumar InActive 117150 Mr..Manish Kumar Gupta InActive 117159 Mr..Deepak M InActive 117165 Mr..Sandeepkumar Jeetnarayan Maurya InActive 117176 MS.Surabhi Sundar InActive 117179 Mr..Amrish Tyagi InActive 117199 Mr..Vishak Simon InActive 117263 Mr..Mihir Maity InActive 117278 Mr..Jagadeesh P InActive 117295 Mr..K Raj InActive 117297 Mr..Vikas . InActive 117302 Mr..Dheeraj Kumar Handa InActive 117314 Mrs..Poonam Sharma InActive 117317 Mr..Jogendrasingh Jadavsingh Rajput InActive 117328 Mr..Saroj Gandhi InActive 117334 Mr..Nitesh Negi InActive 117338 Mr..Hemant . InActive 117352 Mr..Dipak Banerjee InActive 117353 Mr..Sridhar S InActive 117356 Mr..Ranjit Thakuria InActive 117373 Mr..Naveen Kumar InActive 117390 Mr..Abhishek Kumar InActive 117396 Mr..Ashish Kumar Sharma InActive 117402 Mr..Raja Suresh Rajbhar InActive 117407 Mr..Vikash Kumar InActive 117418 Mr..Ravi Bhuval Yadav InActive 117427 Mr..Jalandhar Varkala InActive 117428 Mr..Praful natthuji Kashti InActive 117433 Mr..Manoj Kumar P InActive 117434 Mrs..Sweta Kumari InActive 117438 Mr..Siddhartha Banerjee InActive 117446 Mr..Kuljit Singh InActive 117458 Mr..Sathish Sekar InActive 117476 Mr..Jagili Shiva Kumar Goud InActive 117483 Mrs..Priyadharshini Velmani InActive 117489 Mr..T Prabhakaran InActive Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] , Still not closed. Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] , Hi Pallavi Karekar, As discussed, request you to please share the employee status where Inactive employees are reflecting and are due for confirmation Regards Wasim, Hi, Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] , Hi Pallavi Karekar, With reference to our discussion,we have now modified the condition for the reminders that was pulling inactive employees for confirmation who were in probation status,please check for future triggers and confirm us. ​ Regards Wasim, Hi, Ticket issue resolved. Please close the ticket. Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] ,
Employee Attendance showing before DOJ
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] For APL36317 DOJ is 15th mar 2021 but attendance is showing very past data kindly check and update *Regards* *Vidyasagar* This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
hope discrepancy would have happened during migration
Product
Data Correction
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Absence, Time and Attendance
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null
null
Resolved
​Dear Vidyasagar, ​ ​As per the functionality, if the employee is not available in the application, then during the execution of Scheduler, the employee will not be considered. ​ With reference to this case, we observed that the Attendance data were created by 2015 itself. Hope during migration/reactivation of employee, this discrepancy would have happened. ​ As of now we have cleaned up the data prior to 15th Mar 2021. Please verify and let us know in case of any concerns. Thanks and Regards, Dhivya . V
confirmation entries not effected
employee codes 15769 ,  15925 ,16150 ,16157             confirmation entries done but not reflected in master table. form status is "I"  in confirmation table
data correction done
Customization
Data Correction
null
Confirmation Management
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As per the reported query, we understood that the confirmation status is showing incorrect. Please provide us sometimes, we will check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi N N Ramesh, Please join the below session link. ​ https://fastsupport.gotoassist.com/749535373 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi N N Ramesh, As discussed over the phone, already the data correction has been done for those employees and also confirmation table has been missed out now we have done the data corrections. Kindly initiate the confirmation transactions from your end and update the status Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
EL Leave Issue
Dear Jay, One of our employees, has applied for a EL leave between 28th Dec to 6th Jan but the system is calculating it as 9.5 day instead of 10 days. Could you please check & resolve the same. [cid:image001.png@01D72182.8D804DA0] Regards, Nainesh Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure, copying, distribution or use of this information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone or by e-mail. Any view or opinion in this email is solely that of the author and does not necessarily represent those of Expo Freight Private Limited or any of its own global entities. It is the responsibility of the recipient(s) to ensure that this message is virus free and we accept no liability for any loss or damage arising from its receipt or use. Expo Freight Private Limited, No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. www.expofreight.com
New ticket 15507
Customization
Clarification
Leave Management
Absence
null
null
null
Closed
Hi Nainesh, We will check the above query regard to EL leave request issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, As discussed we are checking the reported query with regard to EL leave request issue with our internal team and we will update you the status shortly.  Regards, Jayakrishnan. N Product Support, Noted Jay, However, this is pending for a long time now. Appreciate if this could be expedited. Regards, Nainesh , Hi Nainesh, Since new ticket has been created for the same issue we can keep track of the issue in the new ticket 15507 . For further updates please refer the new ticket. Regards, Jayakrishnan. N Product Support
Name not reflecting in SU
Hi Team, The below mentioned employee is not reflecting in staff update, please look into it: AQ020874 Govardhan Gandlapalli Regards, Ansu Singh
DOJ correction
Product
Data Correction
null
Employee Movement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, During the check, we have found that mentioned employee's DOJ and effective from showing 26th March 2021 due to that his detail not reflecting in Staff update report. As requested we have changed the employee DOJ as 23rd March 2021 from the backend and the same has been confirmed from your end. Feel free to reach us for further clarification. Thanks & Regards, Greeshma
Hold Salary
Dear Team, Kindly hold the salary of the below mentioned employees:- S/No Emp No Emp Name Month Salary payable 1 08536 Ravi Kumar Pandey Aug.18  15,319.00  2 14568 Raja Babu Mar.20  13,719.00  Regards Abhishek 8240332855
salary hold
Product
Service Request
null
Salary
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We have to HOLD the salary of the mentioned employees from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k ​
El Encasement error -00933 (Divya)
Dear Jay, As discussed, the below employee unable to process his EL encashment through Interface. Please check and revert on the same. [cid:image001.png@01D7217A.70595B70] Regards, Sujatha Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure, copying, distribution or use of this information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone or by e-mail. Any view or opinion in this email is solely that of the author and does not necessarily represent those of Expo Freight Private Limited or any of its own global entities. It is the responsibility of the recipient(s) to ensure that this message is virus free and we accept no liability for any loss or damage arising from its receipt or use. Expo Freight Private Limited, No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. www.expofreight.com
clarification provided
Product
Clarification
null
Salary
null
null
null
Closed
Hi Sujatha, We ​are working on the reported query on EL encashment is not calculating the amount for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Sujatha, Post analysis we understood that the mentioned employee is on maternity leave and hence salary was processed and based on the earned amount the value will display on leave encashment form. Since there is no salary data for the mentioned employee 0.000 is displaying on leave encashment form.  Kindly ask the employees to claim the leave encashment. Once the payprocess is done then the amount will gets calculated. Regards, Jayakrishnan. N Product Support
Employee attachment enable
Dear Team, Kindly enable employee attachment on mobile application. We have adrenalin max APP
Menu access given by using the procedure
Product
Service Request
null
Employee Information
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern regarding enable employee attachment on mobile application (Adrenalin Max App). ​ we will check the feasibility with our internal team and update you the same., Hi Sandeep Jangid, Based on your request, we have enabled the employee attachment form in the MAX mobile application. The same has been confirmed by you. ​ Hence, The query has been resolved.
correct format not show in Record resignation
Please sync the level of Record resignation accept Tab. 
We have update and sync the lables by using the label editor form
Product
Configuration
null
Personal Data
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As per your concern, The record resignation approval page field labels are not synced properly. we will check with our team and update you the same., Hi Sandeep Jangid, We have update and sync the lables by using the label editor form, Now the record resignation approval page field labels are displaying properly. ​ The same has been confirmed by you. ​ The query has been resolved.
activity approval going to wrong person
Emp id: 101582 is not an activity owner. The request that is supposed to go to emp id:101099 as per the activity configured for "HR DP & ID card return clearance is going to emp id:101582.  Please check
request the employee who have issue
Product
Clarification
null
Separation Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As discussed for ​over the call, We have understood that for this employee Approver is wronlgy updated .We will check the same and update you the status., Please check for the employee 109884, Hi Jery Jose P, As informed over the call, We have verified for employee 109884 case .For this employee HR DP & ID card return clearance activity is moved to 101099. As per your requirement . We haven't done any changes . We have requested you provide any case that is updated wrongly. 
FW: Unable to upload my bank details in HRMS ( Emp code -0069 .A.Ravi)
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Pls look into the below issue. Employee is unable to add his bank details. Thanks Sonali From: Amrutaluri Ravi <Amrutaluri.Ravi@artfertilityclinics.com> Sent: 25 March 2021 12:28 To: Sonali Srivastava <Sonali.Srivastava@artfertilityclinics.com> Subject: Unable to upload my bank details in HRMS ( Emp code -0069 .A.Ravi) Dear Sonali, As discussed with you, pease find the below screen shot of my bank account details . For your reference here.iam attaching the Error screen shot also. Please do the needful. Thanks & Reagrds A.Ravi Sales Manager Hyderabad .[Image] [Image] Get Outlook for Android<https://aka.ms/AAb9ysg> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Cleared the queue entry
Product
Clarification
null
Employee Movement
null
null
null
Closed
Hi Sonali Srivastava, ​ ​ As discussed over the call, we understood that you are not able to submit the bank details we will check from our end and revert you back please provide us sometime line. ​ ​ Thanks & Regards, Abirami K, Hi Sonali Srivastava, As discussed over the call, Please ask your employee to upload the bank details we have cleared the queue entries from our end. ​ ​ Thanks & Regards, Abirami K
Training attendance form is not visible.
Training attendance form is not visible not visible for Engineering department employees
Rights not provided
Customization
Configuration
null
Training Management
null
null
null
Resolved
created_by: 2043097241120 time: 2021-03-25 05:14:14 UTC, Hi Kirti Ghule, Please note, Rights has been provided to the said employee, please check and confirm us.  ​ Regards Wasim
Status of Course schedule issue for INM4019
 In status of course schedule form, for adhoc nomination, list of employees is not appearing in employee as per parameter and employee search.  
User group Mapping
Customization
Configuration
null
Training Management
null
null
null
Resolved
created_by: 2043097241120 time: 2021-03-25 05:12:46 UTC, Hi Kirti Ghule, Please note EMP ID:INM0409 has been provided with access to his department employees,please check and update us. Regards Wasim  
Employee no. INM0667 can not see training calendar
Employee no. INM0667 can not see training calendar and unable to nominate for training courses
Configuration
Customization
Configuration
null
Training Management
null
null
null
Resolved
created_by: 2043097241120 time: 2021-03-25 05:11:29 UTC, Hi Kirti Ghule, With reference to our discussion,​this has been resolved post mapping the employee in User Group and the same has been confirmed from your end. ​ Regards Wasim
Loan Repayment
Dear Team, We are trying to reschedule loan amount due to repayment of loan system showing error. Please do the needful Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapital.com> www.globecapital.com fbn-02.png
Awaiting for connection
Product
Clarification
null
Loans
null
null
null
Closed
Hi Anoopsingh, Kindly join the below connection to work on the above query reagrd to issue in loan reschedule. https://fastsupport.gotoassist.com/278198521 Regards, Jayakrishnan. N Product Support, Dear Team, Please resolved the issue… Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapital.com fbn-02.png , Dear Anoop, As discsused kindly provide us the connection to work on the same. Regards, Jay
Attendance Regularization Issue
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, It has come to my notice that two employees submitted attendance till 31st January on 1st January itself and the same was approved by their manager. Could you please check these cases and how it was regularized ? It should not have happened in the first place. Employee ID Employee Name From Date To Date Regularization Catagory Reason Status Initiated on Last Actioned on Last Actioned by Aye3795 Fayaz Pasha 2021-Jan-31 2021-Jan-31 Will be on Duty/Official Tour Collection Approved 2021-Jan-01 14:11 2021-Jan-02 19:02 Aye0370 [Gousepeer R] Aye3538 Srinivasamurthy B G 2021-Jan-31 2021-Jan-31 Will be on Duty/Official Tour Collection Approved 2021-Jan-01 09:49 2021-Jan-02 19:02 Aye0370 [Gousepeer R] *Regards*, *Vivek Raj M | AVP - HR * *Aye Finance (P) Ltd. | Head Office – Gurgaon* Cell - +91-8448486701 -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ==================================== This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
AR_LIMIT Configuration
Product
Configuration
null
Absence, Time and Attendance
null
null
null
Closed
Hi Vivek Raj, ​ Good Morning. We understand that these two employee - Aye3795, Aye3538 have applied the AR for 31-Jan-2021 on 01-Jan-2021 itself. We will check those two cases and update you. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi Vivek Raj, Post Analysis, we have verified for the below two employees as they are allowed to raise their AR with the Configuration in the "Adrenalin Configuration Editor" form. ​ Configuration Name: AR_LIMIT Configuration Value: 70 Also the Employee - Aye3795, Aye3538 have applied the AR from, Aye3795  -  01-Jan-2021 to 31-Jan-2021 Aye3538    - 01-Jan-2021 to 01-Jan-2021 Attached the screenshot for your reference. Please check and revert if any queries. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi Iswarya, Was the AR limit set to 70 only for these employees or for all employees in the organization ? Could you please ensure that parameters are set not to allow employees to raise Attendance/ AR requests beyond current date ? Regards, Vivek Raj Cell - +91-8448486701 *, Hi Vivek Raj, Post Analysis, the AR limit set to 70 for all the employees  in the Organization respective of the Attendance Category. ​ Based on the Attendance Category defined in the "Form Master"  Form Name -  Attendance Category Master  &  Column Name - Allow Future Date (YES/NO)  it will allow to raise the Attendance Regularization beyond current date  that is for Future date based on the AR_LIMIT. While checking in the above Form master the only categories that are allowed to apply for future date is  Will be on Duty/Official Tour  Will be on Training Other than these above two attendance category other categories are not allow to raise AR for future day. Attached the screenshot for your reference please check in the forms and if any clarification required please reach over call. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181
Annual Activity - Leave Truncation_2020-21
Dear Team, Annual Activity Leave Truncation has to be done on 30th Mar 2021. Request your supprot on the same. Thank you, Regards, Vinayak Meharwade
leave year end activity
Product
Clarification
null
Absence, Time and Attendance
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinayaka S Meharwade, ​ ​As discussed earlier ,We have scheduled session to discuss on the Annual Leave truncation by 02:00pm.We will update session to work on this query . Kohima Gopi, Hi Vinayaka S Meharwade, Kindly join this session https://fastsupport.gotoassist.com/486308448, Hi Vinayaka S Meharwade, As discussed over the call, We have take session and explained you over the call of complete configuration and also the scheduler details . We have verified the SERVICES also everything is fine. Mail content is also shown to you and got confirmed. Kindly verify the details after credit and update us in case of clarification.
LOP
Please share with the procedure to do the process of LOP deduction automatically without any manual intervention in Adrenalin.  As of now, we are downloading Attendance Report, screening for LOP and finally uploading the LOP through data upload.
need UAT to configure Auto leave debt for the first time
Product
Configuration
null
Payroll Setup
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi KARTHIKEYAN. K, As discussed over the call, For Integrating the LOP days from to PAYROLL automatically We need to configure the AUTO LEAVE DEBIT schedule .This Scheduler will debit the leave for the Absent days and that number of days will be taken to Consideration for payroll this is how Auto leave debit scheduler works .  Since as of now this scheduler is not configured in LIVE .We have requested you to provide the UAT because if we configure this in LIVE in case of any disturbance data will be attendance and leave will be disturbed. Kindly update us with the UAT availability ., Hi KARTHIKEYAN. K, ​ As discussed over the call, For Integrating the LOP days from to PAYROLL automatically We need to configure the AUTO LEAVE DEBIT schedule .This Scheduler will debit the leave for the Absent days and that number of days will be taken to Consideration for payroll this is how Auto leave debit scheduler works .  Since as of now this scheduler is not configured in LIVE .We have requested you to provide the UAT because if we configure this in LIVE in case of any disturbance data will be attendance and leave will be disturbed. Kindly update us with the UAT availability . Kohima Gopi, Our IT team wants to have a con-call to discuss about the upgrading of UAT facility at our company.  Please confirm the number and date & Time for the discussion., Hi KARTHIKEYAN. K, Please Reach us on 7989860562 , 12-Apr-2021  12:00Pm .To discuss on the query ., We are unable to reach you as your number is out of network coverage area... please call us, Hi KARTHIKEYAN. K, As per your request Call have been taken and explained the details, All the data rom live need to be moved to UAT, For Integrating the LOP days from to PAYROLL automatically We need to configure the AUTO LEAVE DEBIT schedule .This Scheduler will debit the leave for the Absent days and that number of days will be taken to Consideration for payroll this is how Auto leave debit scheduler works .  Since as of now this scheduler is not configured in LIVE .We have requested you to provide the UAT because if we configure this in LIVE in case of any disturbance data will be attendance and leave will be disturbed. Kindly update us with the UAT availability . 
Reg: notice Period days
Require to change notice period days to below mentioned staff, he has already submitted his resignation which is pending in approval. So scheduler changes not synchronized. Kindly update the details from back end. Employee ID - CCS00429 Notice Period - 60 days
data correction requested
Product
Data Correction
null
Separation Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, Based on your request, we have changed the Notice Days and the relieving date of the reported employee. Please check the same and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Checked the same, data has been updated as per above requirement.
Salary from future to fixed
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya, As discussed please update Salary from future to fixed for both APL & AHEL Applications *Regards* *Vidyasagar* This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
moved from future to fixed
Product
Configuration
null
Absence, Time and Attendance
null
null
null
Closed
​Dear Vidyasagar, As requested, the Salary Fixed Future, has been moved, please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V
Duplicate entries in Staff Update
HI Team, Duplicate entries are created in Staff update for the below mentioned employee: AQ020362 Kajmil Goveas AQ020618 Shubha M S CB04334 Nikhil Sharad Bondre CB06350 Gajanan Sonaji Kharche MM014110 Khemraj Shyamkumar Upadhyay MM017900 Manish Prakash Kakad MM017909 Paresh Ingle Please have the same cleared Thanks Ansu Singh
Transfer upload twice for same effective from date
Customization
Data Correction
null
Customization Reports
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that duplicate entries are showing in Staff Update Report. We have taken the connection will check the same and update the status. Thanks & Regards, Greeshma, Hi Ansu Singh, During the check we have found that you have done the transfer upload twice for the same effective from date due to that duplicate entries are showing in the staff update report. As requested we have removed the old entry and the same confirmed from your end. Feel free to reach us for further clarification. Thanks & Regards, Greeshma
resigned employee details
Dear Team, Kindly check, in resigned employee tab, newly resign apply employees data not show. 
The resigned employees report is displaying only the employee after the completion of record resignation (employee should not be the pending for approval). ​
Product
Clarification
null
Separation Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11569, Hi Sandeep Jangid, Based on your concern, in resigned employee tab, newly resign apply employees data not show.   ​ ​Please provide the employee details to check., Good morning Varatharajakrishnan, for your reference, please check with this employee Chandra Shekhar Ahirwar ( 18046 ) , Hi Sandeep Jangid, We have tried to call you we could not reach you, Please call us when you are available., Hi Sandeep Jangid, As we have discussed, The resigned employees report is displaying only the employee after the completion of record resignation (employee should not be the pending for approval). ​ ​ Please do check the pending approval cases by using this form, PENDING APPROVALS - ROLE BASED ​ ​ The above clarification provided and showcased to you., Good morning Varatharajakrishnan, please close this query, issue resolved. 
Vacancy Dashboard
Hi Vijay , Please note that all resources at L6 level & the resources who have the access to raise MRF must be able to see the vacancy dashboard of the respective position open for their department. However , the same is not getting reflected at their login.Pls check and update. Thanks & Regards, Sangeeta Mukherjee |HR Departmen*t* *Arohan Financial Services Limited* *Registered Office:* PTI Building, 4th Floor, DP Block, DP-9, Sector-V, Salt Lake, Kolkata - 700091 *L: +91 33 4015 6021 | www.arohan.in <http://prolinks.rediffmailpro.com/cgi-bin/prored.cgi?red=http%3A%2F%2Fwww%2Earohan%2Ein%2F&isImage=0&BlockImage=0&rediffng=0> * Follow Arohan on Facebook <https://www.facebook.com/Arohan.MFI/>, Twitter <https://twitter.com/arohan_fin> and LinkedIn <https://www.linkedin.com/company/arohan-financial-services-limited/> <http://www.arohan.in/> -- _Disclaimer: The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you have received this message by mistake, please reply to this message and follow with its deletion. Please do not print this email unless it is necessary. Every unprinted email helps the environment._
null
Product
Clarification
null
Offer Management
null
null
null
Resolved
Hi Sangeeta Mukherjee, For the reported concern, we understood that resources not able to view the employees in vacancy dashboard from their login. We tried to reach you to discuss the same but call was not getting connected. We will check from our end and update the status. Thanks & Regards, Greeshma, Hi , Please update us on the same. Thanks & Regards, Sangeeta Mukherjee |HR Departmen*t* *Arohan Financial Services Limited* *Registered Office:* PTI Building, 4th Floor, DP Block, DP-9, Sector-V, Salt Lake, Kolkata - 700091 *L: +91 33 4015 6021 | www.arohan.in <http://prolinks.rediffmailpro.com/cgi-bin/prored.cgi?red=http%3A%2F%2Fwww%2Earohan%2Ein%2F&isImage=0&BlockImage=0&rediffng=0> * Follow Arohan on Facebook <https://www.facebook.com/Arohan.MFI/>, Twitter <https://twitter.com/arohan_fin> and LinkedIn <https://www.linkedin.com/company/arohan-financial-services-limited/> <http://www.arohan.in/> On Fri, Mar 26, 2021 at 3:03 PM sangeeta mukherjee < sangeeta.mukherjee@arohan.in> wrote: > Hi Vijay , > > Please note that all resources at L6 level & the resources who > have the access to raise MRF must be able to see the vacancy dashboard of > the respective position open for their department. > > However , the same is not getting reflected at their login.Pls check and > update. > > Thanks & Regards, > > Sangeeta Mukherjee |HR Departmen*t* > *Arohan Financial Services Limited* > *Registered Office:* PTI Building, 4th Floor, DP Block, DP-9, Sector-V, > Salt Lake, Kolkata - 700091 > *L: +91 33 4015 6021 | www.arohan.in > <http://prolinks.rediffmailpro.com/cgi-bin/prored.cgi?red=http%3A%2F%2Fwww%2Earohan%2Ein%2F&isImage=0&BlockImage=0&rediffng=0> * > Follow Arohan on Facebook <https://www.facebook.com/Arohan.MFI/>, Twitter > <https://twitter.com/arohan_fin> > and LinkedIn > <https://www.linkedin.com/company/arohan-financial-services-limited/> > > <http://www.arohan.in/> > -- _Disclaimer: The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you have received this message by mistake, please reply to this message and follow with its deletion. Please do not print this email unless it is necessary. Every unprinted email helps the environment._ , Hi Sangeeta Mukherjee, ​As discussed over the call, We will check this concern and confirm from our end, ​ Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sangeeta Mukherjee, As discussed over the call. In standard product  in "vacancy dashboard" Form only accessible on Recruitment admin, Others roles are not accessable, ​ And Another query is the candidate feedback report can you please share the sample template on our end. we will check with the product and internal team to share the report name from our end. Thanks and Regards Vijayakumar k
leave reports
1.Not able to get leave report in attached format.
Leave Balance for Annual Leave is 30.5 and he has taken 11 days of leave. Balance = 41.5-11 = 30.5
Product
Clarification
null
Employee Reports
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home
Revised CTC not reflecting
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana, I have uploaded revised CTC for following employee just now, but it is not taking the correct figures in salary register. 805043 NAVNEET AGARWAL Please do needfull. Regards Harsha J This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
As per your request ,we have moved the CTC details from future to current tables. Please do the process and check.
Product
Service Request
null
Pay process
null
null
null
Closed
Hi Sonali, As per your request, we have moved the CTC details from the future to the current tables. Please do the process and check. Regards, Srujana.M, Hi Srujana, I had uploaded revised CTC wef 20-March 2021. But system is giving revised salary for entire month. Please check. Regards Harsha J , [cid:image001.png@01D72254.E79D4540] , Hi Harsha, ​ We have checked employee increment is 30 Apr 2021. Now we have changed to 31 Mar 2021. Please do the process and check for any further clarifications. , Hi Harsha, ​ We have checked employee increment is 30 Apr 2021. Now we have changed to 31 Mar 2021. Please do the process and check for any further clarifications.  Srujana Mittapalli, Hi Srujana, The salary is reflecting correct now. Regards Harsha J , Resolved. , Resolved Thanks
leave truncation not mail send to AGency leader - COT case
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Wasim, As discussed we need to be checked in system for Agency Leader(COT) employees should not be eligible for any leaves and system will not triggered any mail regarding leave truncation for them. Nitin Salunke T: (+91) 022 - 23029200 Extn: 9054 www.ageasfederal.com<http://www.ageasfederal.com> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] <br><hr><font face='Verdana' color='Black' size='2'><br>Visit us at http://www.ageasfederal.com<br>============================================================================================<br>This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.<br></font> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Leave Configuration settings
Product
Clarification
null
Setup HRMS
null
null
null
Closed
Hi Nitin Salunke, With reference to our discussion,'COT 'employees are not eligible for any Leave types as the status of 'Part Time' is not checked in Leave Configuration, hence there will be no mails triggered to these employees during Truncation. ​ Regards Wasim, Hi Wasim, As discussed currently I m testing the same things on UAT whether mail will trigger or not to COT employees. Post that will close this ticket from our side. Nitin Salunke T: (+91) 022 - 23029200 Extn: 9054 www.ageasfederal.com<http://www.ageasfederal.com> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880]
Guidance to New Employee Survey
Dear Team, We have created New Joiners Survey. Would require the steps for attending the survey by the employees. Kindly revert back
Survey will be loaded after login page
Product
Clarification
null
Setup Adrenalin
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, For the reported query, we will schedule the call at 03 PM and discuss on the survey for the new joiners. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Yes pls On Fri, Mar 26, 2021 at 1:47 PM Rumana Nasreen Akbar Ali < myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote: > Hi Malini N, > > For the reported query, we will schedule the call at 03 PM and discuss on > the survey for the new joiners. > > *Thanks and regards* > *Rumana Nasreen Akbar Ali* > *Adrenalin eSystems Limited* > 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT > Park | > Siruseri | Chennai – 600130 > Phone:044-30247429 > Email: *Rumana.n@myadrenalin.com <Rumana.n@myadrenalin.com>* > > On Fri, 26 Mar at 1:32 PM , Malini N <malini.n@orangeretailfinance.com> > wrote: > Dear Team, > > We have created New Joiners Survey. > > Would require the steps for attending the survey by the employees. > > Kindly revert back > > 11578:1025874 > -- *Thanks & Regards* *Malini NManagement Trainee HR* Orange Retail Finance India Pvt Ltd #4/363, Block-C, Kandanchavadi, Old Mahabalipuram Rd, behind MAX Showroom, Chennai - 600096 M: +91 8056295360 E: malini.n@orangeretailfinance.com http://www.orangeretailfinance.com/ , Hi Malini N, As discussed over the phone, if all the steps has been completed, then the survey page will be loaded after the login in the home page as a pop up page. Attaching the user manual for your reference. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
FW: Education form error_K4402
Dear Team, We are facing this issue since nov 20, Plz give the permanent solution Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapital.com fbn-02.png From: Naina Gurang [mailto:nainagurang@globecapital.com] Sent: Friday, March 26, 2021 12:47 PM To: Anoop Singh Subject: Education form error_K4402 Dear Anoop, Education form error is again coming up in employee on-boarding. Please resolve the issue as soon as possible. Thanks & Regards Naina Gurang HR Department 011-40412345, Extn-371 Globe Capital Market Limited New Delhi
Connection not received
Product
Clarification
null
Employee Information
null
null
null
Closed
Hi Anoopsingh, We will check the above query with regard to education details issue in existing connection and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed please provide us the connection once your payroll is complted so that we will work on the ticket and update you on the same. Regards, Jayakrishnan. N Product Support
Greetings notification of Inactive staff
Below employee is made INACTIVE, even though celebration greetings are triggered. Please check the same. Employee ID - EXP00209
Employee inactive done on today
Product
Clarification
null
Scheduler
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As discussed over the phone, the reported employee has been inactive in system by today due to which the mail has triggered yesterday. Kindly check the same from your end and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Point noted.
Unable to load bank details
Employee Id:  111817 Bank number: 154801506333 Bank Name: ICICI Error message shown as :record already exist. Kindly upload .
employee data has been stuck in the queue
Product
Data Correction
null
Employee Reports
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home
FW: HR Approver logins -109266 ^ Shirishkumar Suryakant Ghadge and 111887 ^ Subhash Laxman Sonawane - query
Dear Gowtham, HR Approvers are unable to view Employee Creation Form for Approvals. Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT No. 31, Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road, Airoli, Navi Mumbai 400 708. Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/> From: Mrunalini Pratap Rane <mrunalinir@tce.co.in> Sent: 22 March 2021 13:13 To: Vinay Kumar Singh <vinays@tce.co.in> Cc: Vinita Vinayak Kolambekar <vinitak@tce.co.in>; Nayan M Kalyankar <nayank@tce.co.in>; Karuna S. Khanvilkar <karunak@tce.co.in> Subject: HR Approver logins -109266 ^ Shirishkumar Suryakant Ghadge and 111887 ^ Subhash Laxman Sonawane - query Dear Vinay, Have observed that, in 109266 ^ Shirishkumar Suryakant Ghadge and 111887 ^ Subhash Laxman Sonawane, approvals for emp creations are not showing. Kindly enable it. [cid:image001.png@01D71F1D.1EF36820] Regards, Mrunalini Rane Sr. Executive-HR Tata Consulting Engineers Ltd. Airoli , Mumbai ---------------------------------------------------------------------------------------------------------- Information transmitted by this E-MAIL is intended only for the use of the addressee(s) and contains information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination and or copying of this email in any manner is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception and delays. Any one communicating with TATA Consulting Engineers Ltd., and / or its subsidiaries or associates or group companies by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator of e-mail. ---------------------------------------------------------------------------------------------------------
Workflow definition was configured to wrong role
Product
Configuration
null
Manage Employees
null
null
null
Closed
Hi Vinay, Please join the below link and showcase to us the reported concern, https://us02web.zoom.us/j/88682711680?pwd=cmNDay84MWxVdHVYYzBFVmsrd0Vudz09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Vinay, As showcased over the remote session, the workflow was configured to send approvals of Employee creation form to the role "HR Approver 1". As requested, we have now changed the approver role to "HR Approver". Any Employee creation done hereafter will be sent to all 3 role players as expected. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 
Emp#003326 not able to apply Half-a-day Weekly Off
Emp#003326 is not able to select FN or AN option while trying to raise Half-a-day Weekly Off
Leave type is not take into consideration for compoff [weekly off ].Once added teh condition issue got resolved
Product
Clarification
null
Absence, Time and Attendance
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Chittibabu M, Kindly join this session https://fastsupport.gotoassist.com/770448066, Hi Chittibabu M, As discussed ,We have requested you to verify the connfiguration .For WeeklyOFF leave type Allow HALF DAY is marked as NO so employee will not be allowed to raise HALF DAY request. Kindly change the configuration and try to raise the request .Update us in case of any difficulties., Leave type Weeklyoff (Writesite) is allowing half a day, so advised the user to raise the request using this leave type. Pl. close the Tkt, Current period negative balance is not allowed error message appears while user raising Weeklyoff (Writesite) leave., Hi Chittibabu M, It was an Issue employee leave type have not been taken into consideration for COmpoff types [wo,wo1], We have fixed the same and raised the Leave request as mentioned . Please check the same and update us in case of clarification.  , Still we are getting Current period negative balance is not allowed error message, Hi Chittibabu M, As informed earlier  , Since we have already raised leave request for this employee for The same date while verifying when employee raising he is getting error. Once you have the request and raised new LR there is no error and the same have been confirmed from your end. Please update us in case of clarification., As the issue is resolved. you can close this call
Text2 not visible in Associate creation form
Text2 not visible in Associate creation form.
Field enabled via Label editor
Product
Configuration
null
Manage Employees
null
null
null
Closed
created_by: 2043020884409 time: 2021-03-26 06:41:45 UTC, Hi Rashmi, As showcased over the remote session, the "Text 2" (Aadhar Card Number) field was in Hidden mode. We have now changed the same as Enabled and it is visible in Associate creation form. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Thanks
Remove space besides E-Code from 4 reports
Hi, Please remove the space which is there besides all employee codes from below mentioned 4 reports: 1. Record Resignation Report 2. EMPLOYEE_COMPREHENSIVE_DETAILS_2346 3. Separation_Activity_Status_2346 4. Associate Basic Information Report Thanks, Rashmi
View's altered to give employee id's without extra space
Product
Patch Deployment
null
Job Data
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As requested, we have now changed the below reports to export employee id fields without any space in it. ​ 1. Record Resignation Report 2. EMPLOYEE_COMPREHENSIVE_DETAILS_2346 3. Separation_Activity_Status_2346 4. Associate Basic Information Report Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 
Reg: Unit HR - TR mapping
We have mapped UnitHR-TR group in greetings group mail configuration. Below employee code is mapped for Organization - 1 (Pipes/Krisgo Industries). But while triggered the birthday wishes,  that mapped unit employees greeting are not triggered to mapped UnitHR. Please check the role mapping & clarify. Employee ID - KIS00046
Region not mapped
Product
Clarification
null
Scheduler
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please check and clarify, after i submitted of this ticket that status showing as "closed"., Hi Nithya K, As discussed, the employee KIS00012 belongs to the South Region as per the unit HR mapping the mapping has done for North-East region due to which the mail has not triggered. Kindly do the mapping in the Manage Role Player form. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Checked the parameter and changed the region as montioned above.
night shift employee attendance not reflect correct
Night Shift Employees attendance not reflect properly (Proper Check In & Check Out Timing).  Night shift start time - 7:00 PM end time- 4:00 AM
clarification provided due to Auto signout
Product
Clarification
null
Absence, Time and Attendance
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, Night Shift Employees attendance not reflect properly (Proper Check In & Check Out Timing).  Night shift start time - 7:00 PM end time- 4:00 AM we will check and update you the same., Hi Sandeep Jangid, As we have discussed, due to the network issue from your end, you are unable to showcase the below concern as of now. ​ Please inform us once your are network issue get resolved, we will connect and check the query., Good morning Varatharajakrishnan, Now our side network issue resolved. kindly arrange remote session for solve night shift issue. , Hi Sandeep Jangid, Hi Sandeep Jangid, We have tried to call you we could not reach you, Please call us when you are available., Hi Sandeep Jangid, Based on your request regarding night shift employee attendance not reflect correct, we will check with our internal team and update you the same., Good morning Varatharajakrishnan, As you required sample employee code for night shift - 16739, Hi Sandeep Jangid, As we have discussed, We have explained to you about N1 night shift employees are getting absent due to the Auto sign-out scheduler.   This point is already under discussion with Rohit and team, Rohit and team will coordinate with you. ​ Hence, we have closed this ticket from support level  , , Dear Team, As on call discussion Rohit run a patch for solve this, kindly check, Reminder, Hi Sandeep Jangid, This ticket is related to implementation team, Rohit and his team will coordinate with you regarding please do check with rohit for the further discussion about the effort details. The same has been already informed to you. ​ In support level, we have checked that after disabling the auto sign out functionality, it is working fine.  ​ ​as per your request, the both the things will work, it is not available at present. so that, we have communicated to you to connect with Rohit and team for the workaround for this process. ​ Hence, we have closed this ticket from support level., Hi Varatharajakrishnan, Auto sign out disable not a good option for this. according to last discussion when we disabled auto signed out next day  it's showing sign out option on this employees whose forget the last day sign out.  when i contact to Rohit he say contact to Support team for the same. so please discuss internal and solve this ASAP, Hi Sandeep Jangid, Based on our discussion, we have initiated the mail for the Rohit and team against this request, Please request you to use the mail for further follow up activity. Hence,we will close this ticket. ​
Required Investment proofs detail FY 2020-21
Dear Team, We want Investment proofs detail in excel sheet along with Comments & Remarks Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapital.com> www.globecapital.com fbn-02.png
Data extraction from backend
Product
Service Request
null
Tax
null
null
null
Closed
Hi Anoopsingh, As discussed we will provide you the details in existing connection and will share the report with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have taken the connection and provided you the required data from backed. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support
unable to create employeee code
Unable to create employee code; paygroup doesnot reflect after  mapping relevant fields in basic info. accurately.
we have been informed that the issue has resolved from clients end.
Product
Clarification
null
Manage Employees
null
null
null
Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. ​ ​ Regards, Veerapandian R, Hi Aishwarya KV, As discussed over the call please let us know your available time to work on the reported query. ​ ​ Regards, Veerapandian R, Please share the link; i shall get it connected., Hi Aishwarya KV, AS discussed we have been informed that the issue has resolved.Please let us know if the same issue occurs again. ​ Regards, Veerapandian R
Closing Leave Balance query
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please find below Screenshot wherein employees Closing balance for leave type PLOTH PL - Others is 0.5 as on date, however in the leave request form it is not visible. Kindly check and revert why there is mis-match in both windows. [cid:image001.png@01D72226.EC001910] [cid:image002.png@01D72226.EC001910] [cid:image003.png@01D72226.EC001910] [cid:image004.png@01D72226.EC001910] Reenu Naik Senior Executive HR Helping BIC create Adaptability email: reenu.naik@bicworld.com<mailto:reenu.naik@bicworld.com> office: +91 7574 881 264 | mobile: +91 8980 682 111 address: BIC Cello (India) Pvt. Ltd. (Formerly - Cello Tips & Pens) Survey No. 711/1/2/3/4, Somnath Road, Dabhel, Daman (U.T.) - 396210 www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image005.png@01D72226.EC001910]<https://www.bicworld.com/en> [cid:image006.png@01D72226.EC001910] <https://www.linkedin.com/company/bic/> [cid:image007.png@01D72226.EC001910] <https://www.youtube.com/user/bicbrand> [cid:image008.png@01D72226.EC001910] <https://www.instagram.com/bic_group/> [cid:image009.png@01D72226.EC001910] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email CONFIDENTIALITY NOTICE: This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Leave balance mismatch
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Clarification
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Letter Request
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Closed
Hi Reenu, We are analyzing the below-reproted concern.  We will update you shortly. Regards, Srujana Mittapalli, Hi Reenu, ​ We have checked, around 25 Employees leave balance mismatch. For your reference, we have attached the employee list.  ​ Request you to check and share the correct balance according we will update. Regards, Srujana.M
FW: Bank Details IND Actioned by You Moved to Failed Transaction
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please check. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 [cid:image001.gif@01D7235C.A76AB2B0] From: Mconnect India <mconnect@groupm.com> Sent: 27 March 2021 12:38 To: Ian Menezes <ian.menezes@mediacom.com> Subject: Bank Details IND Actioned by You Moved to Failed Transaction Importance: High Bank Details IND Actioned by You on 27-Mar-2021 12:38 has moved to Failed Transaction Form Name : Bank Details IND Raised For : MCO0638 - Ian Nicholas Menezes Error Message : REC_FOUND_I: RECORD ALREADY EXISTS FOR THE SAME BANK NAME AND ACCONT NO. Request you to navigate to form 'Failed Transaction' and reprocess the same,In case the error is still not resolved request you to reach HR Team Mconnect Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Group M Worldwide LLC and/or other members of the GroupM group of companies shall be understood as neither given nor endorsed by it. GroupM is the global media investment management arm of WPP. For more information on our business ethical standards and Corporate Responsibility policies please refer to WPP's website at http://www.wpp.com/WPP/About/ This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
tried to approve from our end through forms pending for approval as we could not see any failed transactions of Bank details for the mentioned employee,transaction got submitted successfully,
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Clarification
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Employee Information
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Closed
Hi Rishi Ranka, Please connect on the below Link to check on the reported concern where bank details are moving to failed Transaction. ​ https://us02web.zoom.us/j/87217785976?pwd=anEvUVp2a3NBKzBRaVBiTmRzWGs5Zz09 ​ Regards Wasim, Hi Rishi Ranka, ​ As discussed,please be informed we tried to approve from our end through forms pending for approval as we could not see any failed transactions of Bank details for the mentioned employee MECO0638, transaction got submitted successfully, please check and confirm us. Below screenshot fyr ​ Regards Wasim