subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Employee (22393) not able to access Expense transaction option | Dear Team, Employee is not able to add expenses transaction in travel expense form. FYI & SHARE RCA FOR RECORD. | to date of the previous transaction and the from date of the current transaction coincides. timing is not checked. | Customization | Data Correction | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, As per our observation, the start date of the travel expense is same as the end date of the previo... |
IT Clearance of Madhu G R (P2699) | Please remove "Joining bonus of 40000 to be recovered" of the Clearance form of P2699 Madhu G R in HR Activity | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, We understand that the Employee - P2699 Madhu G R comments "Joining bonus of 40000 to be recovere... |
Helpdesk transaction not working | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Pls fix helpdesk transaction. It is not getting downloaded.
Regards,
Sargam
--
****************************************CO... | SP - fn_CHECK_Employee optimization | Product | Clarification | null | Help Desk | null | null | null | Closed | Hi Sargam Gupta, We understand that the helpdesk transaction is not getting downloaded. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S... |
Stop Attendance Regularization on late coming days | We need to stop users from marking attendance on late coming days. Currently they are marking attendance and system is reversing 0.5 days of leave for those employees due to which HR attendance policy is getting voilated. | need to add custom plugin | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11088, Hi Vicky Shah, Please provide us sometime, we will call you and discuss on the query raised on Attendance ... |
Relieving date to be updated for 4 inactive employees | Employee Id
Employee Name
Relieving Date
C104611
Dushyant Barara
30 September 2014
C108711
Vidya Govekar
30 June 2014
C115679
Kaushik Deva
16 December 2014
C118... | Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Esha Patil Padwal, During analysis, we observed that resignation has not raised in the application for the given 4 em... |
self appraisal form showing in midappraisal | Pls check employee(60460)'s self appraisal status as it is showing that form has been moved to mid year appraisal. | Mismatch in review Id. | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, kindly confirm ... |
Forms pending for approval Queue issue - 2027 | Forms pending for approval - 2027 - Tax declaration shows 21 but no entries - Queue issue | the issue has been already fixed in product. Implementation team needs to promote the patches. | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Very urgent - Plesase cleanup ASAP and fix it permanently. Many times we have notified this issue to Adrenalin , Hi... |
FW: MIS REPORT MAIL | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Please check urgently as in highlighted columns employee name and emp code is coming in report “Employee separation Details 611”
[cid:image001.png... | clarification on Customized report | Customization | Clarification | Admin Module | Customization Reports | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported report query, we will check and update you the status Thanks & Regards, Mohamed Moosa A, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
?
|
Fwd: Attachments of Joyshree Talukdar | Hi ,
Please refer to the trail mail below.The candidate login has a limitation
of file uploading size.Kindly look into it as candidates are facing
problems in uploading files.
Thanks & Regards,
Sangeeta Mukherjee |HR Departmen*t*
*Arohan Financial Services Limited*
*Registered Office:* PTI Building, 4th Fl... | provided the clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | Hi Sangeeta Mukherjee, As discussed over the call, We will check with the internal team the below requirement and confirm from our end. Thanks and Regards vijayakumar.K, Dear Sangeeta,
System allow up to 1 MB file size.
Thanks & Regards,
Sandip Paul
, Hi Sangeeta Mukherjee, As we have not ... |
Emp id repeating in QCR_109 report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We have noticed that there are 716 emp id's repeating in the QCR_109
report.
Kindly analyze and resolve the issue.
--
This e-Mail may... | Report slowness | Customization | Clarification | null | Customization Reports | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to duplicate issue in QCR report and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post discussion with you we understood that you are able to download the reports now. Hence we request you to plea... |
Recruitment Module | HI Team ,
Unable to move to final status.
[image: image.png]
Thanks & Regards,
Sangeeta Mukherjee |HR Departmen*t*
*Arohan Financial Services Limited*
*Registered Office:* PTI Building, 4th Floor, DP Block, DP-9, Sector-V,
Salt Lake, Kolkata - 700091
*L: +91 33 4015 6021 | www.arohan.in
<http://pro... | Data correction | Product | Data Correction | null | Interview and Selection Management | null | null | null | Closed | Hi Sangeeta Mukherjee, As discussed over the call, The reported employee final status now is opened, Kindly check your end and share feedback. Thanks and Regards vijayakumar k , Thanks. Its working now.
Thanks & Regards,
Sangeeta Mukherjee |HR Departmen*t*
*Arohan Financial Services Limited... |
Fwd: | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Fix this error report asap
---------- Forwarded message ---------
From: Sargam Gupta <sargamgupta.srccgbo@gmail.com>
Date: Fri, Mar 19, 2021 at 12:19... | Clarification | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | Hi Sargam Gupta, we will check below report and will discuss over call in detail and resolve the same. We will update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Isw... |
forms pending for approval | pls note forms pending for your approval is showing pending but in the same form, it is balank. 8537 ^ Rahul Mehrotra | There were old pending goal setting transaction. We have cleaned up the same. Now the correct transaction is reflecting in the Actor's Queue | Product | Data Correction | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev Tyag... |
Need to give rights to unit HR on fast and future dates shift roster | Need to give rights to unit HR on fast and future dates shift roster and shift changes. | Shift roasted upload is access need to be provided | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, As discussed over the call, We have understood that Need to provide access ... |
Tax Declaration Form issue | Hi, An employee when submits his/her tax declaration for approval, it is seen pending with the approver and also is seen editable for that employee at the same time (which should not be the case). Example: Nidhi Kapur (4567). Please check and resolve asap. Thanks, Rashmi D 8108813311 | The given employee code 4567 Tax declaration was "Saved" status hence it was allowed to edit the Tax Declaration.
We have changed the Tax declaration status from "Saved" to "Submitted" and now it will not be allowed to edit the same. | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, From the above description, we understood that the given employee can edit the tax declarat... |
IT- Proof Entry - Reg | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Adrenalin support team,
While entering IT proof in tax declaration, we don't want to upload proof document. Please suggest how to submit without ... | TAX_DOCUMENT_ATTACH_PROOF | Product | Configuration | null | Tax | null | null | null | Closed | Hi Payroll, As discussed over the phone, kindly navigate to Adrenalin Configuration Editor, change the configuration value as Y for TAX_DOCUMENT_ATTACH_PROOF. Kindly check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design... |
FW: Tax Declaration for Ashish Jain (K1515) - Rejected | Dear Dhivya,
Approver remarks missing on tax declaration form
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
fbn-02.png
... | bookmarks added | Product | Configuration | null | Tax | null | null | null | Closed | Hi Anoopsingh, We will check the above query regard to approver comments not displaying in tax approval notification and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed over the call, post analysis we understood that the bookmarks of Self Occupie... |
spot section is updated | I have uploaded new images in spot section i.e. performer of the month and achiever of the month, request you to syn with 2nd server and confirm. | Removed the updated picture from one application server | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will and update on the reported query. Regards, Veerapandian R, Hi, there is test ... |
Issue with Resignation Pullback workflow. | Hi Vijaya, As per "Workflow Tracker" Mr. Jhunarul Islam(3407) Resignation Pullback pending with Mr. Kumar Saurabh Sen(11176). But it's not showing Mr. Kumar Saurabh Sen(11176) Login. Please fix the issue immediately. Thanks, Sandip Chanda 8585059226 | DATA REMOVED FROM BACKEND | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As discussed over the call, We have explained the scenario the reported employee pullback tr... |
.aspx page | We have attached the Latest patch. Please deploy in the Live Server. | Patch Deployment | Customization | Patch Deployment | null | Separation Management | null | null | null | Closed | created_by: 2043095590673
time: 2021-03-19 04:47:17 UTC |
PAN correction | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please correction the PAN no. for below employee.
Emp Id: COR6216
Emp Name: Ditti Manish Kotak
Correct PAN: ASLPP8216A
Regards,
Sarfraaz... | backend update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sarfraaz Ahmed Siddiqui, We will connect with you today to update pan from backend. Thanks, Sumithra., Hi Sarfraaz Ahmed Siddiqui, Please join us in the below link to update the PAN details: https://fastsupport.gotoassist.com/338661313 Your number was busy while we tried reaching you. Thanks, Sumit... |
Employees are still shown under probation status though confirmation due date is over - Priority | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please check in below cases who are still shown under Probation status though Confirmation due date is over and neither their probation... | Scheduler not triggered due to work in server | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Pallavi Karekar, Please be informed, we are unable to reach Amolika or Pallavi to discuss and resolve the reported concern, request you to please reach me at 9962261263for connectivity and resolve the reported concern. Regards Wasim,
Dear Wasim,
As discussed, my Arcos password need to be reset and check... |
Payslip not available for past months | Payslip from "Payslip and tax computation sheet" is not available for employees for past month. Please check. | Report Server ID password changed | Product | Configuration | null | Payslip Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Linux; Android 11; SM-M307F) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Mobile Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query ,We have understood that not able to generate the payslip for previous... |
update for goal setting | The below employee list got mapped to wrong template. Please delete the goal setting initiated details for these employees.
Employee Id
101011
101041
101051
101056
101063
101089
101136
... | Data correction requested by customer | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, We have taken the session already, we will do the data correction from our end and update the stat... |
Self Appraisal - Reinitiation | Need to remove the initiated Goal Setting for the employees belongs to Regional HR Manager Position in system. | Position wrongly mapped | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | created_by: 2043056738148
time: 2021-03-20 10:28:19 UTC, Hi Jery Jose P, As discussed, since the incorrect Default 32 was tagged against the template, but there was no employee tagged against in the position the goal setting was not initiated.Now you have to run the PMS New Employees Mail Scheduler. Post running th... |
Error page coming while opening HRMS | Since last three-four days, some users have been experienced
issue while HRMS application using (Below error page appearing on pressing
enter key on URL) for a very short period 1-2 minutes | vulnerable characters usage | Product | Configuration | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Surendar, Sure, we will check the concern reported on "Access denied while accessing the application" an... |
Self appraisal not initiating for full template employees | For the full template employees self appraisal is not initiating. It shows msg "Adrenalin setup is incomplete. Contact your administrator". Please check | Template Section Visibility not done | Product | Configuration | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, Please join the below session link and also kindly share the sample employee code to check the sam... |
FY 2021-22 leave credit and process | "HI, Our leave policy is configured as Financial Year based. hence for current FY leave has to be processed according to our leave policy and configuration in adrenalin. You are requested to please make sure the leave process (EL, CL , SL) must happens according to leave policy. please check the same in and update us. ... | leave year end activity configuration and scheduler checks | Customization | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Based on our discussion over the call, we understood that you like to check and configure the ... |
RE: leave balances incorrect | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
I can see a lot of incorrect leave balances…see samples below:
Please let me know how did this happen..the system is just incapable to keeping track ... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 11421 |
leave balances incorrect | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan/Venkat-there is an issue with leave balances, I believe truncation has not happened properly for maternity leave..see below one of the staf... | leave configuration in correct | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Amit,
Actually employees who got more than 45 days credit are the ones who joined in 2020 and got confirmed in 2021. For them system given double credit of their yearly entitlement. This is system configuration issue.
We corrected the Leave Configuration now so that such cross over year employees will not... |
appraisal reports corrupted | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please check below, the format as well as data for appraisal report is messed up..I found the rating for 1482 to be suspicious (1.4) and tried to genera... | report not coming based on the filter option | Customization | Patch Deployment | null | Performance Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Ratings are also wrong for this case..tried calling Bhaskar and Nidheesh however no response..
Please call me asap.
Regards,
Amit Sangha
[... |
appraisal not initiated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Venkat/Saravanan-we are not able to conduct the appraisal for the below employee..can you please check what is the concern..if he is not mapped, plea... | mapping done | Product | Configuration | null | Performance Management | null | null | null | Closed | ?Hi Amit,
Let me check and share you the updates.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.com<ma... |
Stop Trainee Confirmation initiation | Confirmation of trainee paygroup employee initiated. which is not required please stop this , we only need staff paygroup confirmation to be initiate. those whose initiated please remove from approval window too. | The "conf_training" configuration value was mentioned as 'Y'. To avoid the confirmation trigger for trainee.
We have suggested to change the same as 'N' | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the reported query, we understood that you like to remove the confirmation of the trainee pa... |
Not able to view the employee in Goal setting status report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We are not able to view the below employees in Goal setting status report pulled from the system though they are live in system and templa... | Mapping not done in Review group definition | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Pallavi Karekar, Please be informed, we are unable to reach Amolika or Pallavi to discuss and resolve the reported concern, request you to please reach me at 9962261263for connectivity and resolve the reported concern. Regards Wasim, Hi Pallavi Karekar, Please be informed, we connected with Amolika to check o... |
FW: Confirmation Initiated for Ayush Dua on mconnect | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please check Saranya didn’t receive this notification while mapping is done in the manage role player.
Employee EMP Code - COR6000
Saran... | Mapping in Manage role player | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Sarfaraz Please connect on below Link as previous link got expired https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, Please find the below Screenshot where Employee : Ayush Dua isin 'GM-HUB' OU ,where as Saranya Gireesh is not tagged for this OU... |
Not able to initiate confirmation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We are unable to initiate confirmation of the below employee via employee confirmation form.
COR6014
Parv Dhanjal
Thanks & Regards,
Rishi R... | Confirmation already initiated | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Sarfaraz Please connect on below Link as the previous link got expired https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09, Hi Wasim,
Joined below link.
Regards,
Sarfraaz Ahmed Siddiqui
, Hi Rishi Ranka, Please find the below screenshot where employees confirmation is already init... |
CLINT and SLINT auto leave credit didn't happen | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
For the below employee CLINT and SLINT auto leave credit is not happened from the system for March, they have joined in mid of March.
Please check... | Employees status was Probation instead of Trainee | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Please find the below screenshot ,where both Employee's status is 'Probationer',where as CLINT and SLINT Leave types are eligible only for 'Trainee' status, request you to please do the necessary changes and give credit for the Month of March through Leave Balance Adjustment form as the said employee... |
CHRIS to Adrenalin SFTP file process | We received observation from DHL team that the recent files for CHRIS to Adrenalin interface are not being picked for
processing by Adrenalin application. Usually the
files are moved to ‘Processed’ directory within next day after being delivered
to the SFTP location on CIP server. Could you please check if Adrenali... | clarification | Customization | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have understood that Integration from Chris to Adrenalin is gett... |
C141987 ^ Valerie Fernandes - Add to PARS eligibility list | Solution to add C141987 ^ Valerie Fernandes to PARS eligibility list although her DOJ is after the cut off date. | PMS module not handed over to Support yet. | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11451, Hi Nayomi, We understand that the PMS module is not handed over to Support yet and will be assisted by Ka... |
Managers are able to see old IPM setting forms | The following Managers are able to see old IPM setting forms under forms pending for approval. C147350 ^ Mihir Dilip Nanavati C174152 ^ Anshuman Maheshwary | PMS not handed over to support yet | Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nayomi, We understand that the PMS module is not handed over to Support yet and will be assisted by Kalpesh &... |
CTC Computation | Hi Vijay,
As discussed , please check that the CTC computation is not working
correctly.
The VP input and fixed CTC is not matching with the actual one.
[image: image.png]
Thanks & Regards,
Sangeeta Mukherjee |HR Departmen*t*
*Arohan Financial Services Limited*
*Registered Office:* PTI Building, 4th F... | Formula changed | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Sangeeta Mukherjee, The below concern, We have understood CTC computation is not working properly. Hence will check and confirm from our end Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Vijay ,
The issue is yet not resolved.
[image: image.png]
Than... |
RE: Request to reset the Goal. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan/Venkat,
Can you please assist us with clean up of goals for 3897 ^ Prabhakaran Uttanddi Sekhar as there are errors identified in his g... | goal cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | ?Hi Amit,
We have done the cleanup on the below employee goal. Request you to resubmit and let us know for any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Par... |
New Consultant to be created | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls create below consultant.
Consultant - Hirex Services Pvt Ltd
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Relig... | consultant creation (change request) | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the mentioned consultant has been created through the database. Please check the same from your end and share us your feedback. Thanks & Regards, ... |
Accident Leave - Not able to Apply leave | In general, Accident leave is not required to
create entitlement. But even after credit, we are unable to apply
the leave in system | Employee have chosen
a days more than available leave balance | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have verified the case . Employee Have chosen Days from 13-Nov-20... |
Exit interview not able to submit by HR team | P3103_Abhishek Ram (HR) not able to submit Exit Interview of Mr. Anuj Jain (P2875),screenshot is attached. Request to you please check and help for the same. | done the clean up for 1 employee and requested them to try. | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11429, Dear Pratap, Please provide us sometime, we will analyze the query raised on "Exit Interview" for the... |
Changes in Resignation approval email | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please make the changes in "Resignation approval email" email as yellow highlighted..
Department
Concerned Person/Email ID
Fixed As... | mail content change req | Product | Configuration | null | Workflow | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the Record Resignation Approval for workflow mail content has been changed through the MAIL CONTENT BUILDER form, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
RE: FW: eGuru HRMS Integration Status[#30612] | Dear Dhivya,
As discussed with Surendra, below employee code’s not syncing in eGuru from HRMS, Please check and resole on top priority.
EMPLOYEENUMBER
P3133
P3134
P3135
P3136
P3137
P3138
P3139
Thanks & Regards,
Pratap Singh Bisht
Central Support Office
Direct Line – +91-11-23445305, Ext-305
Toll Fre... | data cleanup and repushed again | Customization | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Pratap Singh, Sure, please provide us few minutes, we will execute the schedulers from our end and share the updates with you at the earliest. Thanks and Regards, Dhivya . V, Hi,
Thanks for your email. I am on Personal leave from 22-Mar-2021 to 23-Mar-2021.
I'm not available on mobile.Kindly conta... |
RE: Welcome Email | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls ignore this request.
Regards
Jatinder Sharma
70094-81180
From: Jatinder Kumar Sharma
Sent: Monday, March 22, 2021 4:05 PM
To: ask.adrena... | clarification | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your confirmation, updating this ticket status as 'resolved'. Thanks & Regards, Mohamed Moosa A, Hope changes have been made in “resignation approval email”
Regards
Jatinder Sharma
70094-81180
, Hi Jatinder Kumar Sharma, The changes has been done. Th... |
Welcome Email | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please make the changes in "welcome" email as yellow highlighted..
Department
Concerned Person/Email ID
Fixed Asset
Md.Naveed/A... | clarification | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your confirmation, updating this ticket status as 'resolved'. Thanks & Regards, Mohamed Moosa A |
Bank details to be removed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please remove below bank details only as they have updated new bank account.
EMPLOYEE_STAFFID
ACCOUNT_HOLDER_NAME
NAME_AS_PER_BANK
... | bank details cleanup (change req) | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check and update you on the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per you request, the mentioned bank details has been cleaned up through the database, please check the same from your end and share us your feedback. Thanks & Reg... |
Errors on Training module | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello,
Training coordinator Employee no. INM0409 is getting below mentioned errors on training module.
Kindly resolve.
1. Nitin Palav's nam... | Clarifications on Training Module | Customization | Clarification | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Noted on the concern,we will initiate connectivity with Umesh and assist on resolving the reported concern, we will have to discuss on some of the points mentioned hence request you to confirm on your timings. Regards Wasim, Hi Kirti Ghule, 1.Nitin Palav’s name appeared twice in participants ... |
Names not reflecting in User Group mapping | Hi team, We are not able to view the list of employees in few of thr groups in User group Mapping, Request you to please look into it. thanks Ansu Singh | inactive employees in admin groups | Product | Data Correction | null | Portal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that employees are not reflecting under user group mapping form. Howeve... |
Tax Computation - 01539 | Dear Jayakrishnan,
Please do check Recoverable amount showing in Tax computation of Sanjay Ravidra Adsul, which is not updated by HR.
[cid:image005.png@01D71F27.EBF64590]
* Sanjay Ravindra Adsul - As discussed, his short notice has been waived off and "0" the net payment.
Rose : Noted, have noticed... | CLARIFICATION PROVIDED | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, Post analysis we understood that he exact amount Rs.-937 is showing under recoverable/Pay amount component in tax computation sheet and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi,
I am on personal le... |
Confirmation form doesnt display employees feedback correctly | Hi, While filling confirmation appraisal form, employee who have fill the ratings and comments saves the form. but it was observed that post saving the comment shuffles with other skills and display wrongly. Request you to check and help us to fix the issue. Regards, Pinkiiy Raval | Product Issue -ADL_2009_21404 | Product | Patch Deployment | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, As discussed over the phone, the reported query has been identified as an issue in the product. We have d... |
Issue is UAT while CTC upload | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
I am doing UAT for Merit Increase Letter Generation. While uploading CTC using attached template via "data upload" form, I am facing following... | Patch deployed | Product | Patch Deployment | null | Salary | null | null | null | Closed | Hi Sonali, As per request, We will check this query and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Harsha, For the below query, We have resolved the issue From our end, Now Your end uploads the CTC data and shares feedback. Furth... |
Inactive employee(73003) mapped Matrix manager | Hi Alex, Pls note below employees goal setting form has been moved to matrix manager who is inactive employee, but as per report, no employee is mapped as matrix manager, request you to pls check this on priority and fix the same. Aritra Chatterjee – 62376 & Shruthi Surya
Kumar – 62998 | we have removed he matrixmanager1 for the mentioned employees. | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev T... |
transaction does not display in approvers list | Hi, There are few transaction from claims requisitions which has been raised by employees but doesn't display in approvers list. Request you to help us at the earliest for the same. Regards, Pinkiiy Raval | Timeout Expired | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/624833198 Thanks and regar... |
AHEL employees unable to login | Apollo has raised a query such that AHEL employees were unable to login, post analysis we understood that a procedure namely PDA_EMPLOYEE_PARAMETER was not available. Post deployment of same in both database servers, the issue got resolved. Please verify and let us know in case of any queries. | Procedure namely PDA_employee_parameter was missing | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-22 07:58:41 UTC |
RE: || HRMS Bank Details Issue | Aye5449 - Vanrajsinh Jasvantsinh Solanki || | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please resolve below error:
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Fl... | transaction in queue | Product | Data Correction | null | Workflow | null | null | null | Closed | Dear Palak, Request the user to try updating the bank details now and let us know in case of any concerns. Thanks and Regards, Dhivya . V |
Re: Attendance Timesheet Reminder | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, on 16 Mar associate is not able to effort the timesheet.
He has been mapped to 2 different code.
Kindly do the needful.
... | Backend data corrections | Product | Data Correction | null | Timesheet Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to timesheet issue for the mentioned assocaite and wlll share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, We have addressed the issue with regard to project not assigned for the mentioned employee on... |
Provide Access to 11886 | Dear Team, Kindly provide access to Employee Code - 11886 for Forms Pending for your Approval | Core Module has not been mapped in HRFAC role | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, During a check, we have found that the role HRFAC has not tagged with the module "CORE" in the Module... |
Attendances have been regularized but attendance showing red as in absent | P1329_ Akash Gahlot, Attendances have been regularized but the monthly attendance record is still showing red as in absent, for sample refer to attachment | ar is getting displayed | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11312, Hi Pratap Singh, We will analyze the concern raised on "Attendance regularization done however still the a... |
Year end activity of Leave truncation & PL Encashment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Wasim,
As you aware we are in end of the financial year and we have to do leave truncation activity and PL encashment for this financial year.
... | Clarification | Product | Configuration | null | Setup HRMS | null | null | null | Closed | Hi Nitin Salunke, Please be informed, we have checked the configurations for Leave Credit and Truncation for the Year 2021-2022 for all Leave Types ,as per policy all configurations are up to date ,request you to please schedule a call tomorrow by 10 AM to proceed further. Regards Wasim, Dear Wasim,
We will c... |
EPICentre - Allow multiple instance login for single user for certain period | Dear Gowtham,
Please update config for allow multiple instance login for single user for certain period in EPICentre.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No.... | Single user changed as 0 in Web.config file. | Product | Configuration | null | Security | null | null | null | Closed | Hi Vinay, Please join the below Zoom link to enable multiple sessions from the same login, https://us02web.zoom.us/j/86477428434?pwd=NWUrVFF5V2JPMHJPUi9YSFVRdVJjQT09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Vinay, As reques... |
Confirm Settlement process | Dear Jay,
As discussed, the below employees settlement Entry has been confirmed through interface and understand that their PT amount was shown as Rs.200/- instead of Rs.300/-, hence please unconfirm the settlement entry to correct the PT amount.
* Sunil Jalindar Pawar (Emp.No.01005)
* Shahdab Iqbal Sh... | Backend settlement unconfirm | Product | Service Request | null | Salary | null | null | null | Closed | Hi Sujatha, We have unconfirmed the settlement for the mentioned employees from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay,
Thanks and the same has been resolved.
Regards,
Sujatha
|
Leave Encashment request approved today hence not coming in current payroll | Hi Alex, As discussed, request you to arrange below's leave encashment to current month salary. 62049,62651,62070,63033,62286,62793,63020,26441,62191,62600 | Changed the leave encashment date from backend | Product | Data Correction | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev Tyag... |
FW: Change the employee Finance active owner | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls change below employees active owner.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E... | Backend Update | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Gyanamayee Swain, With reference to our discussion, we have now updated the activity owner of the said employees to Amit as requested, please check the same and confirm us. Regards Wasim |
Fwd: Record resignation of SB7 raised by Priya Choudhary on 23-Mar-2021 12:32 has been Approved. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
While approving the resignation in the subject line and the mail content
manager details (Name, Emp id) not reflecting.
Thanks
Balaji.Damodaran ... | Clarification provided | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query rehard to record resignation notification and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, The issue in notification may be due to server slowness . We request you to please to check the notifications now... |
Overtime Report l COMQUEST | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Could you please help to identity where to get Overtime Booking Report?
[cid:image002.png@01D7203C.D4D53C70]
Regards,
Radhakrishnan (RK... | Can you please try create the employee now, if you still facing same concern please share the screen shot with system data and time. | Product | Configuration | null | Setup HRMS | null | null | null | Closed | Hi Radhakrishnan Ganesan, Can you please try create the employee now, if you still facing same concern please share the screen shot with system data and time. Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856, Hi Radhakrishnan Ganesan, There is no transaction got submitted in "OT TRACKER... |
RE: Employee Movement l Data Change l COMQUEST | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
A REMINDER on this query.
Regards,
Radhakrishnan (RK)
[cid:image002.png@01D7203B.6E810EF0]
From: Radhakrishnan [RK]
Sent: 22 March, 2... | Configuration Concern | Product | Clarification | null | Employee Movement | null | null | null | Closed | Hi Radhakrishnan Ganesan, Apologies for the delayed response. Kindly please select the Organization unit field & submit it. Whenever you make any changes in OU field it is mandatory to provide OU field. from the provided screenshot we cant able to view the OU field. Note: This form works based on the employee mov... |
Want to stop Leave Type - PL access/apply till 10-Apr-2021 | Want to stop Leave Type - PL access/apply till 10-Apr-2021 | Custom validation incorporated to restrict particular leave types | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043020884409
time: 2021-03-23 15:08:07 UTC, Hi Vinay, As informed over call, request you to use the option of "Show only to" in leave configuration form to restrict PL visibility to employees.
Please reach us over call for any further assistance or guidance on the same.
Reg... |
Fwd: Record Resignation of <INT_FOR_EMPID/> AkshayaSrinivasan has been pulled back. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Noticed that Emp id is not reflecting in the resignation pull
transaction in the subject as well as body content.
Thanks
Balaji.Damodaran | Human... | Clarification provided | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to record resignation pullback notification and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran,
The issue in notification may be due to server slowness . We request you to please to check the n... |
Attendance Schedulers Execution | As requested the schedulers has been executed through back end. Please verify the same from your end and let us know in case of any queries. | Schedulers executed manually through back end | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-23 13:21:25 UTC |
PAN already exists | Kindly find the associates,whose PAN/adhar number is not getting uploaded.Request you to clear the data and update the same as excel. | Backend Update on personal information Tables | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Please be informed,we have now removed the Pan and Adhar provided in the excel sheet from their o... |
Independent expenses claim Covid19 Vaccine | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, request you to include the drop down in the Independent
expenses claim as Covid19 Vaccine and confirm.
Thanks
Balaji.... | Modifying the caregory from backend. Table name : DYF_MASTER_TABLE_VALUES_T | Product | Service Request | null | Customization | null | null | null | Closed | Hi Balaji Damodaran, As discussed we will check the feasibility to add the provided category in the drop down and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed we have updated the category '9-MILEAGE'' to '9-Covid 19 vaccine' in independent ex... |
Fwd: record resignation of Karthikeyan Elumalai(19J). | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
As per the vendor notice period term 15 days is the serving period.
For the below mentioned associate, NP is considered as 90 days.
Kin... | Notice days update | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the below queryreagrd to issue in notice days for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that for the mentioned assocaite at first only 15 days notice peri... |
EL Encashment Process | Dear Jay,
As discussed, we are planning to open the EL Encashment process for our employees for the FY 2020-21 between 23rd & 26th March 2021 and would be releasing the same by 31st March 2021 after deducting necessary tax under one-time tax component, could you please make the necessary arrangement and confirm.
... | Clarification Provided | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Nainesh, Post analysis we understood that the leave encashment should avail by employees within the attendance cutoff period only however you have opened the encashment after cutoff date. Hence we request you to please update us once the EL encashment completed so that we can change the date from backend post which... |
Re: 08-03-2021 Time sheet not allowed. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Associate is not able to effort the timesheet from 8th MAr 2021.
1WC Kalesha Shaik
Thanks
Balaji.Damodaran | Human Resources... | clarification provided | Product | Clarification | null | Timesheet Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to weekly timesheet issue of the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the associate has joined only on 8th March 2021 and on that day... |
travel exp form is not having population of per diem | Dear Sumithra, Pl find issue of per diem not getting populated for employee - Srinivas Pingali (22576). Kindly share RCA & fix this asap. | problem in ticket booking status | Customization | Clarification | null | Travel Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11250, Hi Madan Mohan, Based on the query, we understand that the per diem is not getting populated. We will che... |
appraisal not initiated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Can you please assist with the appraisal for the following staff..we cant find his form for goal setting.
4877
Ziad Assef Dwagy
... | goal cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amit,
We have enabled the goal setting for below employee.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.man... |
FW: Joining of Sheela Tiwari / Emp Id : 0084 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Pls update date of joining of employee 0084-Sheela Tiwari from 8th March 21 to 22nd March 21.
Regards
Sonali Srivastava
Manager-HR
... | Date of joining updated | Product | Data Correction | null | Employee Movement | null | null | null | Closed | Hi Sonali Srivastava, We will update the date of joining of the mentioned employee and revert you back , Kindly provide us sometime line. Thanks & Regards, Abirami K, Hi Sonali Srivastava, We have corrected the employee date of joining of the mentioned employee Please check and revert back in case of fu... |
Need to change the label name | Expense Category Master Item Name: Self Booked Ticket Need to be rename : Self Booked Ticket/Own and same has been done at Intercoty Print as well | Data correction | Product | Data Correction | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, From the below description, we understood that label has to be renamed in Expense Category Mast... |
Record Resignation Query | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Employee - Uttam Kumar ^ 890882 has raised his Record Resignation and it got approved at all levels. However now the employee has been retained in ... | provided the clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Reenu, As discussed over the call, We have provided the clarification in the query from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Thank you.
Closing the ticket.
[cid:image001.png@01D72591.40AFFD00]
Reenu Naik
Senior Executive HR
Helping BIC c... |
Recruitment Source change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Moosa,
Please change the recruitment source of below mentioned employees.
* Candidate Name: Ayush Chhabra-94842/Neha Singh-94835
... | consultant update change req | Product | Data Correction | null | null | null | null | null | Closed | Hi Deepak Kumar, For the reported query, we will check on the recruitment source and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Deepak Kumar, As per your request, the consultant data has been updated for the reported employees through the database, please check the same from your end and... |
L&D - Mail Configuration Issues | Case 1: Training
Fac getting two different mails after the schedule/reschedule of the course. Case 2: During course nomination, approved mails
are triggering twice to Training fac (One in ‘CC’ one in ‘To’). | As per workflow the mail triggered | Product | Clarification | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, As discussed over the phone, we will schedule the session with your IT Team and work on the que... |
Attendance reversal on 4th & 5th | Hi Rumana, I have forwarded the email where employee is updated the attendance and it is not regularized it is still reflecting as LOP. Please reach out to the employee if you need further clarification on the same -
Krista Joseph - 9496774462 Regards, Banu Simon | AR is raised timing is incorrect | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, As per the reported query, we understood that the AR is not reflecting and LOP is deducted. We will check and update the status. T... |
Issue with Employee Deactivation | Dear Vijaya, We can not deactivate below mentioned employee from the system. While we are try to deactivate massage is coming " Resignation is under process. Use Record Resignation Modify screen for modification" but it's not reflected in Approver Login.
Employee Number
Employee Name
Date o... | Reprocessed data | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11474, Hi Sandip Chanda, As per request, We will check the below concern and confirm from our end, ... |
Settlement Entry error - Santosh Kailas Sandhbor (01408) | Dear Jay,
As discussed, we have confirmed settlement entry for Santosh Kailas Sandhbor (Emp.No.01408) in Feb '21 paysheet but still his name was reflecting in "salary Hold employees" list instead of "Employees with salary" list, due to this we are unable to confirm Feb '21 paysheet.
Please check and rectify the s... | Clarification Provided | Product | Clarification | null | Salary | null | null | null | Closed | Hi Sujatha, As discussed while approving the mentioned employee's resignation approvers has given 'Immediate' in salary hold field which means salary will be hold with immediate effect and hence in salay register the details will comes under salary hold employee details only. Kindly check and let us know the feed... |
notification going to wrong manager | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Below employee is mapped to ekta but notification is going to Arpan. Pls check and resolve.
[cid:image001.jpg@01D71FE9.15ECCB00]
Gyanamayee... | Manager was changed after leave request was raised. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Gyanamayee, PFB screenshot of employment details. While employee raised the leave request, the manager was "713947 - Arpan Bajpeyi", hence the mail was triggered to Arpan. The reporting manager was changed after that using Reassign Reportees option. Regards, Gowtham. N Product Support Adrenalin eS... |
Ticket # 1967953 - Error in E-Code Creation | Hi Dhivya
We are again facing issue while creating E-Code in Heptagon. This has been already highlighted to Adrenaline. Attaching old mail for reference. Kindly resolve the issue with utmost priority and provide a permanent resolution for the same.
Vinod Kumar - 7204341081
Thanks and Regards,
Arbaaz Has... | ou not mapped in ecode | Customization | Configuration | null | Employee Information | null | null | null | Resolved | Dear Arbaaz Hasan,
We will share the connectivity with Exide team and help you in resolving this concern at the earliest. We will discuss with our internal team on this fix provided earlier on this, and get this addressed permanently.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Lev... |
Issue with Final Closure. | Dear Vijaya, We can not close the Final Closure of 13164. Please fix this issue immediate basis. Thanks, Sandip Chanda 8585059226 | null | Product | null | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As discussed over the call, We will check this concern and confirm from our end, Further if... |
Training program not visible to employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Training program is not visible to below mentioned employees in training calendar.
Please resolve asap.
Abhishek Rawat
INM0627
Nand Kishore B... | Clarifications on Training Module | Customization | Clarification | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Please be informed, we are checking with Umesh for server access, once connected with server we will resolve and update the status of the below query. Regards Wasim, Hi Kirti Please note Since the said program was conducted on 23-mar-2021(which has passed now). so, it will not appear in the t... |
Attendance auto approved | Hi Rumana, As discussed, can you please check if attendance can be auto
approved in case the managers are not approving or on leave during the
attendance payroll cycle. Regards, Banu Simon | Routing Configurator suggested | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/18.17763
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, We will schedule the call for explaining the reported query and update the status. ... |
issue with shortfall day count incorrect show | notice period reflected wrong details Please check and do the needful Name:- Gopal Mahajan Emp code:- 14048 | Modify and approve the resignation | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kuldeep Singh, Based on your concern, notice period reflected wrong details Please check and do the needful ... |
Investment proofs missing | Investment proofs are missing after submission EMP ID 1031 | Not yet handover | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, As discussed over the phone, the Payroll module has not yet handed over. We request you to pleas... |
want to make exit interview form as mandatory | Hi, want to know system's activity change if we make exit interview form as mandatory in Scenario and what if we make it post L1's approval. Request you to review and suggest accordingly as soon as possible. | Clarification Provided | Product | Clarification | null | Manage Employees | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev T... |
VAPT - HRIS mobile | Please check the attached mail point regarding VAPT point for mobile app and do the needful. | We can disable SSL 2.0 , 3.0 and use TLS 1.2 . | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, As per the query ,We have understood that for this need to check the VAPT points .We will ve... |
Training module (error) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello,
Employee no. INM0610 is facing below mentioned error.
While filling up the course creation form , the fields Department and Designation are ... | We have checked from the backend and data is populating for department and designation. Kindly check Department and Designation popup after selecting subskill. | Customization | Clarification | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Please be informed, we are checking with Umesh for server access, once connected with server we will resolve and update the status of the below query. Regards Wasim, Hi Kirti Ghule, We have checked from the backend and data is populating for department and designation. Kindly check Department... |
Reassign Functional Manager | Dear Team, I would like to know the procedure to change an employee's functional manager to himself. Is there any option to map as deemed? Kindly revert back | FRM Update of cyclic reference | Product | Data Correction | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Employee code - 11926, Hi Malini N, As discussed over the phone, we understood that the functional manage... |
Attendance Report Consolidation | Attached is the report, which is available in system currently. This report will provide the details of individual employees. We required a consolidated report based on location wise and
department wise sorting with auto trigger email on daily basis. Request to check the possibility and revert back | Need the requirement to proceed further | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have understood that need attendance report on basis of employee ... |
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