subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
self appraisal record missing | Emp id: 106306, 102289 did self appraisal now the forms are not showing in the L1 and L2 approval forms. Please check. | Moved to inqueue while approval | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11594, Hi Jery Jose P, As per the query ,We have understood that Employee self appraisal transaction is n... |
scheduler has run but LOP not applied | LOP scheduler had run but LOP is not applied to the absent employees in the salary register. eg. emp id:102825 on Mar 08, 2021. Please check | Integration Sp is changed and values are not intergated . Once we corrected data updated properly | Product | Clarification | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11549, Hi Jery Jose P, As per the query ,We have understood that for this employee Even after LOP scheduler execu... |
PF deducted more than slab(1800) | Dear Team, While we are running the payroll, we found PF deducted more than slab (1800), we given appraisal arrears so created 3 components (Arre_basic, Arre_HRA & Arre_SPL), due to this PF deducted more than, plz check. Regards Mahendra +91 9704254344 | Formula mistakenly added by you | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y,
As per the reported query, we understood that the PF has been deducted more a... |
pay process | unable to do pay process for MHQ RJSEHPNVL PE CONT, short name RJ_ZPE, please do the needful | Pay Process job not configured | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kalyani, From the above description, we understood that unable to do the pay process. Plea... |
EMP IDs not getting reflected - AHEL PAYROLL | Dear Team, The below employee IDs payprocess is unable to do.Please cross verify.
APH3235
KARRI JEMINI
CHARAN
HYD_EXEGFT
APH3114
ABHISHEK ARAVIND
MESHRAM
HYD_EXE
APHSC1347
DAYANAND VITTHAL
SAWANT
HYD_EXE | getting displayed | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupati, As discussed over the call and showcased over the Viewer session, the employees are getting di... |
Deploy the provided DLL in UAT | Dear Shishira, As discussed kindly deploy the attached patch in UAT server and confirm. Note : Kindly take necessary backup before deploying the same. Regards, Jay | Client Needs to deploy the patch | Customization | Patch Deployment | null | Application Access Management | null | null | null | Closed | created_by: 2043064097558
time: 2021-03-27 04:41:45 UTC, Hi shishira, Please find the attached Patch. Thanks and Regards, Dhivya . V, Hi shishira, We have attached the updated Web API patch given by the Customization Team. Please take a backup in the UAT server and Deploy it in UAT server alone. Thank... |
salary register download problem | Dear team, Please find the attached error reflecting while downloading SALARY REGISTER FOR CURRENT MONTH REPORT. Urgency pls | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, , Now working,Thank you |
FW: Muzamil Ismail Goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please move the goals/appraisal hierarchy for 5115 to 5047 (Asghar ali) for both levels. Pls confirm once done so that he can compl... | actor change | Product | Data Correction | null | Performance Management | null | null | null | Closed | ?Hi Amit,
Below changes has been done.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.com<mailto:Sarava... |
Error in report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Lee-Anna is getting an error while trying to generate the appraisal report while its working for me (Self Appraisal Record in Report)…c... | clarification | Product | Clarification | null | Performance Management | null | null | null | Resolved | ?Hi Mam,
Actually this error occurs sometimes on fetching the report due to a network connectivity delay with report tool& data tool.
Request you to try taking the report now and let us know for any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSys... |
Requesting to remove Salary advance entry in APL SERVER | The below employee raised request in APL server before bifurcation. Now he was unable to apply or reject.Please remove from backend. APHSC0195 | service request for clean up done | Customization | Data Correction | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupathiraju, Sure, we will do the Salary Advance Entry clean up for the shared employee and update you. ... |
Contract Ext Effect Date | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, request you to share the effect date for the attached list.
--
This e-Mail may contain proprietary and confidential informa... | Guided him on employee basic info update | Product | Service Request | null | My Information | null | null | null | Closed | Hi Balaji Damodaran, As discussed we have given the effective date from backend to update the comtract end date using employee basic info update. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Unable to download Appointment letter | Dear Team, Please go through the Screenshot | configuration was not completed by team who migrated server | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear TirupatiRaju, Please provide us sometime, since we need to verify with the internal team, as we presume th... |
Need report of Employee History | Need report of Employee History | Backend Data extract | Product | Service Request | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, Kindly join the below connection to work on the reported query. https://fastsupport.gotoass... |
Re: Resignation / Reject - Rahul Savji Waghela | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Vikram Dasarathan(SX6) is trying to approve the resignation in the system.
But he is getting the error message as employee reason.
Kindl... | Clarification Provided | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, Post analysis we understood that none of resignation transaction is pending in the below mentioned approvers queue. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links ... |
Error when printing Self-Appraisals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Good morning;
I am trying to print off self-appraisals and am getting this error. I was able to do 5 and then this started.
Please assist with cor... | clarification | Product | Clarification | null | Performance Management | null | null | null | Closed | This ticket is closed and merged into ticket 11598 |
Performance Issue | We are facing the huge performance issue Kindly check and update at the earliest | no slowness observed currently | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vidyasagar, We are unable to find any blocking sessions in AHEL Server. If it is in APL Server, request ... |
Reg: Clearance update | Kindly mark below pending clearance as "Completed". Due to non availability of authorities & delay in process, please do this from back end. 1. Employee Name - CCS00201 Kalpana Approver - CCS00263 2. Employee Name - CCS00395 Sathish Kumar Approver - CCS00011 3. Employee Name - GIS00018 Narendran Kattar Appr... | data correction done | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, We will do the requested changes in system and then update the status for the same. ... |
Tax declaration | Hi Team, We have approved all the tax declaration but in the
dropdown it shows as 5 is pending. Request you to rectify the
same from back-end. Contact person- Rajesh : 9108025503 Regards Abbas | double submit transaction | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, When checking the reported query from our end, we found that the employee has done a double submit... |
Confirmed F&F reopen | Dear Team, Please reopen the below Employee F&F in Feb-21
AOI1683
Sudheer AP
Kindly do the needful at the earliest . Thanks & Regards Madhukara H S | null | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Edg/84.0.522.52
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Please join the below session link. https://fastsupport.gotoassist.com/18... |
Unable to extract Salary Register | Salary Register for current month didn't get extracted as the alert message "Length cannot be less than zero : Invalid parameter length" | restarted the services and deleted the cookies | Product | Clarification | null | Payroll Setup | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-29 04:47:25 UTC |
RE: Pay process for the month of March 2021 - EL Encashment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
Have checked and still their net salary is not tallying with actual salary released report. Please check and revert on the same.
[cid:ima... | Clarification Provided | Product | Clarification | null | Salary | null | null | null | Closed | Hi Sujatha, As per the Income tax rule if the gross income of employee is changed and if the taxable income is Rs.24 then it was rounded to nearest 10 rupees as Rs.20 and if the taxable income is Rs.25 then it was rounded to nearest 10 rupees as Rs.30. Note : As per Income act Section, 288A system is rounding o... |
Self Appraisal approved by the reporting manager is missing | 106565 had submitted his Self Appraisal and the same was approved by his reporting manager 101046. But it is not reflecting in the functional manager's approval page. When we checked the "Forms raised by me" in 106565's login. It says Self Appraisal is pending with reporting manager. But we couldn't find the same i... | transaction got failed | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As discussed over the call, for employee 106565 self appraisal is in pending with 101046 while approv... |
Unable to approve forms through smart approval | Mr. Sriharsha R (Emp ID - 102208) is unable to approve forms through smart approval button, it shows blank. Screen shot attached for your reference. Please do the needful. Please note: This issue is getting repeated for the 3rd time to the same employee. | Provided the clarification. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, The reported employee doesn't have a pending for basic forms like Leave re... |
RE: Leave year end report for FY 20-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
++Shagufta
Thanks & Regards,
Shweta Ghule Singh
Senior Associate HRIS
[cid:image001.png@01D725A9.A6262F20]
From: Shweta Ghule
Sent: Tuesday, March 30... | fn_lms_custom_leave_credit function code has been changed from credit value 0.83 to 0.86 for the employees joining on/before 15th of every month.
Customized report working checked for 1st time after 1 year end activity in system. All concerns fixed. | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta Ghule Shankarrao, The credit configuration for both SL and CL has been changed. We have verified the report. We request you to check once and update. We are working on other leave types and we will provide you an update shortly. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, Truncation has been s... |
Fwd: The Transaction Submitted in the form Leave RequestForB30 has Failed ( PRODUCT) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
While raising the Optional holiday, getting the error mail.
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena ... | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to leave request issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the employee has raised the OH for friday 02APR and the s... |
Leave year end report for FY 20-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sumithra & Siva,
As discussed, I have checked the leave yearend report. Please find below our remarks:
Leave Type
Remarks
Casual leave
CL balance r... | fn_lms_custom_leave_credit function code has been changed from credit value 0.83 to 0.86 for the employees joining on/before 15th of every month. | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We are working on the PL Leave types. Please confirm whether the carry forward is applicable for IPL or not. For Contract PL if truncation is set as yes, all the leaves will be lapsed for the employees. Last year, you have carried out this process manually through leave adjustment debi... |
Notice period durign Probation | Hi Team, Please confirm if we can change the notice period from 15days to 90days for these department (IT and Finance) of the candidate during probation period. Please confirm if this input can be auto captured. Regards, Banu Simon | position wise suggested | Product | Clarification | null | Manage Employees | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, We need some clarifications on the reported query. Hence we will schedule the call at 11:00AM to discuss on the notice days change in s... |
Resignation approval for 01319 (Pranjal) |
Dear Jay,
As discussed, Pranjal's (Emp.No.01319) resignation approval pending in Mr. Sudeep Narayan's (Emp.No.01146) Interface portal for his approval. Please move the request to Mr. Abbas's (Emp.No. 01472) interface portal and confirm.
Regards,
Sujatha
Disclaimer Notice: This message (including attachment... | Actor update from backend | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Sujatha, As discussed we have moved the resignation pending approval to the mentioned approver. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay,
Thanks and noted.
Regards,
Sujatha
, The same has been resolved. Thanks.
Regards,
Sujatha
, Dear... |
Delete unused Letter formats permanently | Hi, Please delete below mentioned Letter Types from "Document Designer - Open Active" category. Note: We don't want to make them Inactive. We want to permanently delete them from the system. Appointment Letter Benefit Letter Brand Compliance Letter – Central - AND Brand Compliance Letter – Central – Glob... | Removed from letter master table, took a safe table before removing | Product | Service Request | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, Please join the below link to check on the feasibility of deletion of requested letter types. ... |
NDC reflecting twice for an employee | Hi, NDC is reflecting twice for Sakshi Shania_10190 in Sahil Samant's_6564 "forms pending for your approval" form. Please check and rectify the same asap. | duplicate trigger to activity owner for same employee, cleared data from backend | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi,
As informed, we have cleared the duplicate clearance which was pending with activity owner.
... |
Issue in Final Closure Module | For 116807, no due is pending with any of the due clearance activity owner but in the final closure form it shows "Transaction is pending for approval". For 109804, it says due clearance is pending with 101099, but it is not showing in the activity owner's ID. Kindly resolve both the issues | failed transaction | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, We have taken session and working on this query. Please provide us some time we will update you the st... |
Improvement | We require an intimation from HRIS
system in all cases as soon resignation is recorded by end user in
system to below users / ids for de-provisioning process. | Clarification provided over the workflow defined | Product | Configuration | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev ... |
Contact number update - View | Please let us know from which part of contact number filed is taken for the view BDA_VIEW_EMPLOYEE | taken the OCntact details from work mobile number . Made field as mandatory | Product | Clarification | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Attachments for reference, Hi Senthil kumar M S, As per the query ,We have understood that emplo... |
Wrong Calculation on Leave encashment for Settlement in F&F | In the final settlement sheet of Mr. Chandrakumar we are getting incorrect calculation on Leave encashment for Settlement. We have uploaded Rs. 280133/- through "Salary upload-variable, but in the F&F calculation sheet its reflecting Rs. 263142/- Screen shot and F&F sheet attached for your reference. Please c... | Provided the clarification | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, For Leave encashment, The adjustment amount should be given through the sa... |
B1 band is showing 15k eligibility in mobile handset reimbursement form | Dear Tea, Pl find below screenshot where employee (22303) having band B1 is having 15k eligibility instead of 25k asper the configuration. Kindly share RCA & fix this from backend. | reimbursement eligibility value is not changed. | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11560, Hi Madan Mohan, As per our observation, the employee grade has been changed effective from 29 jan 2021. W... |
Mapping change - Finance active owner | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Need to change active owner through manage prole player. Need to assign the same mapping to other active owner.
Gyanamayee Swain
HR IT Consulta... | Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Gyanamayee, We have guided over remote session on the required mapping and it has been done successfully. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
Wrong PF Computation for LOP Cases | For the enclosed LOP cases, PF Computation is wrong. Kindly check it. | in SP_HRMS_integ intergartion is failed once corrected now LOP is integrated after doing pay process again PF is calculated properly | Product | Patch Deployment | null | Pay process | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per the query , We have understood that for this PF is not calculated for all the employees who ha... |
RE: CTC History | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-I cant access this report…can you please resolve it as I have been asking for this report for my appraisal work.
Regards,
Amit
[... | access has been provided | Product | Configuration | null | Salary | null | null | null | Closed | null |
unble to get Leave balance report | Dear team, Please find the attached Screenshot and check. | we observed procedure was recently changed hence moved from apl to ahel | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupathiraju, We will analyze the concern raised on unable to extract the "Leave Balance report" and share t... |
City Change Regards | Enclosed a list for your reference. For this list, City is wrongly mapped in the Adrenalin. I have mentioned the correct City in the attachment. Please do the changes | City updated | Product | Data Correction | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per the reported query, we understood that the city changes needs to be done. We will check the da... |
Shalini Kallani C170925 unable to login to app | Hi, Employee Shalini's Adrenalin Max app is locked and she is unable to login. Request you to assist | Data correction due to app gets lock | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Esha Patil Padwal, As reported query says, mobile app has been locked for an employee, hence we will get con... |
Separation Activity Approval | In forms pending for Approval, employee Nilesh Chonkar - C152031 can see 1 separation activity is pending for approval. However when he clicks on it then it says No records found | Data issue | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Esha Patil Padwal, Thanks for sharing your queries on fresh desk. We will check transactional data at ... |
I report Designer | Dear Team had tried to create a new report from I report but Facing Error requesting you Support for the Same | ireporter creation done | Product | Clarification | null | Setup Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vinoth Kumar, As discussed over the phone, we have taken the session and guided you for creating the ire... |
Salary Advance Apply for Already Existing Advance Details | Employees are applying Salary Advance for existing advance even Salary Advance Multiple configuration is marked as No And IFSC Code is Mandatory even if we do not update any value in this field also accepting | currently there is no option however it will be taken as CR post confirmation | Customization | Configuration | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vidyasagar, We will analyze the concern raised on user is able to raise Salary Advance request even when exi... |
RE: Maternity leave request (adrenaline) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
We are again facing issues with leaves configuration..this needs to be resolved with a permanent fix.
Regards,
Amit Sangha
[cid:image8a35... | Configuration incorrect | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Amit Sangha, We will validate the reported query on Maternity Leave and its configuration. We will do our analysis on the leave balance issue for the ML leave type. Regards, Venkateshwaran Manager - Adrenalin Support, Hi Amit,
Last week we changed the Leave configuration in order to correct the doubl... |
RE: PMS Goals Summary Matrix Report_611 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls confirm.
Regards
Jatinder Sharma
70094-81180
From: Jatinder Kumar Sharma
Sent: Tuesday, March 30, 2021 10:19 AM
To: ask.adrenalin@myadre... | clarification | Customization | Clarification | null | Customization Reports | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check on the reported query and update you the status on TICKET : 11621 Thanks & Regards, Mohamed Moosa A |
Permanent and current address issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Address for new joiners are not coming correct, pls call to discuss on urgent basis.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Hum... | clarifications | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the phone, we will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, We are working on the reported query, will update the status on ticket id 11811 Thanks & Regards, Mohamed Moosa A |
Pratibha Khombare | Hi Team, Below employee is not able to access to adrenalin tool. please check and help. Attached the email for your reference. Regards, Banu Simon | the account has unlocked after the mentioned timings in system | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0
seen_articles: "[\"44001782157\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, As discussed over the phone, the user account has been locked till 26th mar 2021 14:16 after that it will be automat... |
Tax Updation from backend | Hi Team, Request you to update the tax for attached list of employees from backend. The tax updated should not appear in paysheet and reflect only in ITCS tax deducted till date column. For any qiaries contac Rajesh : 9108025503 | Gross Pay IT | Product | Clarification | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, We have taken the call with Mr. Rajesh, we understood that Stock option and Sweat Equity Plans sho... |
one entry reflecting in Forms pending for your approval | Hi Team, We see a entry in forms pending for your approval in MM017565 ^ Jitender Kumar, but are not able to view the details. Please look into it. Thanks, Ansu Singh | duplicate entry occurs due to double submit | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that forms pending for your approval count is showing but transaction i... |
Pay process not running | Hi, When we run the pay process it is not running. Today we have to upload our payroll. Please look at it as urgent. Regards, Subhendu | SQL Server Agent was not stopped hence the mentioned issue occurred. we have restarted the same and now the issue has been resolved | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, As we have checked, the SQL Server Agent was not stopped hence the mentioned issue occurred. we... |
Pay slip showing wrongly | for February 2021, Jaipur unit PE paygroup staffs payslip showing wrongly. | data has been processed and uploaded in system | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kalyani, As per the reported query, we understood that the payslip is showing wrong amount. ... |
Wrong LOP calculated for Late Mark Employees | For March 2021 payroll month, system has deducted leave for third late mark employees as well as also given LOP for those days in payroll integration. | procedure optimized | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vicky, As discussed over the call, we will have shared the zoom connectivity to analyze the concern rais... |
Tax Issue of Kiran | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
890852-Kiran Roy left on 26-Feb-21, but still her tax is getting deducted for March 2021 in Horizontal Tax Computation report, how this is ... | data correction | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Sonali, For the below query, We have understood tax getting calculate the below-mentioned employee, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have found and resolved the issue from our end, Now your end takes the "H... |
clearance activity issue | error occur when we are deactivate mention employees. Record Resignation/Deactivation Already Has Been Initiate while trying to insert.
Employee ID
Separation Type
Resignation Reason
Authorised Signatory
Resignation Letter Date
Reque... | Approve the triggered activities to do the employee deactivation | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandeep Jangid, Based on your concern, error occur when we are deactivate mention employees. Record Resignation... |
PMS Goals Summary Matrix Report_611 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check as attached employees are not coming in this report.
Report - PMS Goals Summary Matrix Report_611
Thanks & Regards,
Jatinder Kumar Shar... | PMS report code correction (RPT_DV_GOAL_SUMMARY_TEST611) | Customization | Data Correction | null | Customization Reports | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses on the reported query, we have observed that for the reported employees, we had done the Mid Appraisal data clean up based on your request, hence for those employees, in the report PMS GOALS SUMMARY MATRIX REPORT 611, the MID APPRAISAL data will be the FINAL APPRAISAL data. ... |
Leave is calculating wrong in the application | Emp#003537 - Ananda Kumar A has applied for 2 days (From 21 to 22 Mar 2021) leave but while approving message "But on recalculation it's 3 days and as there might be change in leave rules" Emp#003859 - Madurai J has raised leave for 1 day (05 Mar 2021) but it is displaying Total No Of Leave days as 2 | intervening weekly off is set as yes | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query , We have understood that there is error in leave request approval. We will check the qu... |
Loan reschedule is not working | I have entered wrong value by mistake , now i am not able to correct the value | Loan has been closed from back end because employee paid amount in offline | Product | Data Correction | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Please join the below session link. https://fastsupport.gotoassist.com/246833601 Thanks and... |
FW: Attendance Reminder | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Employee (890003^Khushal Singh Jena) was official tour for 26th March, hence could not punch IN or OUT for the date. However the attendance reminde... | leave clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sonali, For the below query, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, The reported employee raised permission on 26 Mar 2021 after he cancels leave permission 27 mar 2... |
FW: Change the employee Finance active owner | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Below employees finance active owner is not yet changed and it was conveyed by washim that it's already been changed by him.Pls check it and resolve on pr... | Backend Update on separation tables and Sep activity Tables | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Gyanamayee Swain, Noted on your query, we will connect shortly once we have scheduled the activity through Any desk and resolve the same. Regards Wasim, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is sa... |
Reset Password for Mobile App | Dear Team, Kindly reset the password for below employee mobile app password in a urgent basis. 1660032 Manjunath S | Password reset done | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Antony, Based on your request, we have reset the password for the reported employee (1660032 ) to "adnet2008". ... |
Reg. Clearance activity pending | Initiated "HR Activity" clearance to below employee, the activity is showing as pending with CCS00364 but in approver (CCS00364) form it is not reflected. Please check the same & rectify it. | removed the queue data for the mentioned employee | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Employee ID - AAW01144, As discussed over through the phone call, checked the same, mentioned error ha... |
Reg. Final Closure Pending | We have made deactivate below mentioned staff in final closure form. As per workflow should be approved by CCS00391. Employee ID - RAS00294 Still it is showing as pending, but not reflected in approver(CCS00391) page. Please check the same & do the needful. | data has stuck in the queue | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, As discussed over through the phone call, checked the same, mentioned error has been rectified. |
Leave request drop down | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Gowtham,
As discussed, can it be possible to add below options in drop down of leave request in adrenalin. Also we need to give this option to spe... | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Gyanamayee, As discussed, it can be achieved by giving relevant location mapping while creating these new Leave types in the "Leave Configuration" form. We will schedule a remote session to guide you on the same. We will get in touch with you for scheduling a remote session. Regards, Gowtham. N Product S... |
Can truncation be stopped for CPL | Can truncation be stopped for CPL. Clarification required on the below requirement. Can leave balance of employee be accumulated, but not usable by employees and when it reaches 60 and above it can be encashed. | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043020884409
time: 2021-03-31 16:12:23 UTC, Hi Gyanamayee, As explained over the call, the below requirement cannot be achieved in the standard product. If the balance is accumulated for employees, it can be availed as well. Hence, as requested and confirmed by you, the balance of leave type "CPL" wil... |
confirmation form unable processed in approver list | Hi, There are 17 Forms of confirmation appraisal in the list of approver A0777 which are unable to process. Request you to do the needful. Regards, Pinkiiy Raval | employees already confirmed through back end update in the period of Covid -19 | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/583125159 Thanks and regar... |
Need to Updated Confirmation Effective Date | Dear Vijaya,
Please find the attachment and update the "Confirmation Date" in Adrenalin.
Employee Id
Employee Name
Employment Status
Date Of Joining
Confirmation Date
Notice Period
14603
Manash Mudoi
Confirmed
09-03-2020
01-Mar-21
60
14907 ... | Confirmation date updated | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11077, Hi Sandip Chanda, As per request, we have updated the confirmation date of the reported employee from ou... |
Attendance type need to change | Please change Attendance type from Desk to Security Card of P3146_Shashwat Gangwar. | Data correction | Customization | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we have updated the Attendance type from Desk to Security Card of P3146_Sha... |
Email ID Update from Back End | Dear Team, Please update below mentioned employees email id in HRIS and confirm.
EMPLOYEE_EMPLOYEE_ID
EMPLOYEE_LEGAL_NAME
Ldap ID
NBHC05447
Sanjeev Kumar
SanjeeK05447@nbhcindia.com
NBHC05493
Tejpal NA
tejpal05493@nbhcindia.com
NBHC05546
Pa... | Guided to update Email IDs though Data upload | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Manoj, As discussed over the call, please update Email IDs of attached employees through Data upload (Email ... |
confirmation form doesn't open during approval | Hi, The confirmation form of M2683 doesn't open during approval at his reporting manager M2683
. Request you help us fix it at the earliest. regards, Pinkiiy Raval | Skill Details has been changed in system after the appraisal initiated | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/583125159 Thanks and regar... |
AHM-Not showing employee details in payroll sheet | Hello Team, Below mentioned employee detail is not reflecting in salary register. request you check and resolve on ASAP. Emp. ID: ECWAHM00957 Name: Hemant Kumar Pareek | City is null | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, As reported query says, employee is reflecting in the salary register in the... |
Data Upload - Transfer | Dear Team, As discussed over the call, the concern raised on Employee Transfer upload is done, please verify and let us know in case of any concerns. | dual records in hrpay | Customization | Patch Deployment | null | Employee Information | null | null | null | Closed | created_by: 2043044612466
time: 2021-03-31 11:16:17 UTC |
require leave encashment report FY 20-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Wasim,
As discussed by tonight our truncation process will be happing . post that please share with us leave encashment report from backend.
... | Leave Encashment data verified from backend | Product | Clarification | null | Annual Reports | null | null | null | Closed | Hi Nitin Salunke, Noted,we will connect tomorrow morning and provide you the Leave Encashment Report. Regards Wasim, Hi Nitin Salunke, With reference to our discussion, we have now provided the Leave Encashment Report for the Year 2021-2022 for all eligible employees, please check the same and confirm us. R... |
FW: Change the Finance active owner - Mr. Siddhesh Nalawade | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls change below employee finance active owner.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E... | Backend actor change | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Gyanamayee, As requested, we have moved the Finance clearance of Mr. Siddhesh Nalawade to the activity owner "Ravikumar Palthur". Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Close the ticket.
Gyanamayee Swain
HR IT Consultant
[De... |
CTC upload failed | Error occurred while uploading CTC data in system. | Changed Pay process status in Employment data change - additional fields form. | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, We have received your query with respect to CTC Upload and the reported error occurs when an employe... |
dummy login for Mr. Wounjoo Lee | Dear Team, Request to create a dummy login for Mr. Wounjoo Lee ( EMP ID- 111111) for the purpose of to approve his reportees leave & other request. ( He is not Doosan Employee he is a Expat) for further clarification please contact us | null | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Tax Declaration Self Occupied | FYI
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http://www.globecapital.com> www.globecapital.com
fbn-02.png
| Clarification Provided | Product | Clarification | null | Tax | null | null | null | Closed | Hi Anoopsingh, As discussed you are able to submit self occupied details in tax declaration form without issues. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Past Dated Holiday Schedular for ASSAM (Holiday Calendar) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
Please run past dated holiday schedular from 1st Jan 2021 till 31st March 2021 for ASSAM-Holiday Calendar.
Regards
Harsha J
This messa... | Run the absent scheduler | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sonali, As per request. We have run the holiday scheduler to the Assam calendar from our end. Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Resolved
, Resolved. Thanks
|
inactive payslip | empcode 80633 is not coming in payslip process . Dol is march 15 2021 . | PROCESS_INACTIVE_HOLD_EMPLOYEES is N | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, Please join the belo... |
System readiness for self-appraisal | Dear Iswarya,
As discussed, Self-appraisal will be live from Tomorrow onwards. Please make
sure that system will be ready in every aspect and form will get live for
all employees by tomorrow morning.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th ... | Clarification | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Palak sodhi, As discussed over call, we will check the Self Appraisal readiness through backend. Also will check and confirm whether it will open for all the employees by tomorrow. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3... |
Long Absent mail triggered for left / Resigned employee. | Hi, A Long Absenteeism mail triggered for left / Resigned employee on last Monday. can you pls check his relieving date was 15th Mar'21. and mail was triggered on 29th Mar'21. Perhaps in system he was live that time but I can not check from front end when his deactivation was done. E Code : 11429. | provided the clarification | Customization | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Based on our discussion, we understood that the long absentee notification mail triggered after t... |
RE: EL Encashment Release | Dear Jayakrishnan,
As discussed, we have uploaded the difference in one time tax in IT.
Please note Onetime tax is flowing in tax computation is in order (attached tax computation sheet for your easy reference), whereas in Horizontal it is showing in balance Tax payable/refundable, do check and revert.
EMPLO... | Clarification Provided | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, Post analysis we understood that the mentioned employees comes under tax slab post leave encashment and as per your request we have removed their month tax to nullify the same. Now the month tax is same as while releasing the salary however the same will get impact on tax entry. As discussed w... |
Employee PMS Letter | Clean up Employee PMS Letter which are created on todays date because emp confirmation date is coming as updated date
APL22609
APL21952
APL24056
... | clean up done based on requisition | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As requested, we have done the required clean up of only the letters of shared employees. Please v... |
Password is not accepting and becomes locked | Password is not accepting and becomes locked | Abhishek Ram (P3103) has given Password Generate for all the Employees around 12:50 P.M | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We will check and reset the password and update you. Employee code - P1757 Thanks & Reg... |
Need to be change source of below cases in HRMS | The source of below cases
is to be changed in HRMS
Employee Name
E.Code
Current Source
Source to be changed
Varun Sah
P3127
Consultant - Jobbuzz
Job Site - Naukri
Sandeep Yadav
P3041 ... | Data correction | Product | Data Correction | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11679, Hi Pratap Singh, As per the request, we will check the feasibility and update The source of below cases is... |
Allocate to Arushi Sharma's (P2757) tray also | Shweta Madan (P0687) HR raised an
E.Code yesterday and it moved to Satish’s tray for approval. Since he was on
leave, and She pulled it back. Now, it’s not reflecting in Arushi’s HRMS in “Employee
Creation”. Please allocate to Arushi Sharma's (P2757) tray also so that she can raise the E.code and Shweta Madan can
appr... | Clarification | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11564, Hi Pratap Singh, we will check the below cases as it’s not reflecting in Arushi’s HRMS in “Employee Creati... |
login issue | unable to login all employees in Adrenalin max on mob application. | get an update from rohit and team | Product | Clarification | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11655, Hi Sandeep Jangid, Based on your concern, unable to login mobile application, Please do check and confirm... |
Update "Parent Department" field of inactive employees | Hi, PFA the list whose PD needs to be updated from backend: Renuka Poojary (7011) - Retail Business Sontayana Rupavathi (9355) - Retail Business Pankaj Gehlot (10358) - Retail Business Thanks, Rashmi D | Service request | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11648, Hi Rashmi,
We will connect around 3 PM and do the requested changes for mentioned employees.
... |
Need to resolve on priority basis for deactivation of 114081 - Samantha Joy | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please assist on immediate basis to resolve below issue for case 114081 - Samantha Joy.
We want to rehire this employee however facing pr... | Changed Is-Summary Framework required to Yes for Activty Owner Approval Form. | Product | Service Request | null | Setup HRMS | null | null | null | Closed | Hi Pallavi Karekar, With reference to our discussion,we have now provided the Rights to your ID to change the Activity to Completed through Activity Owner approval form on behalf of the reporting Managers, and the same has been confirmed from your end. Regards Wasim,
Thanks Wasim.
Pallavi
HR Operations
... |
Changes in offer letter temp | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Requesting you to change line no. 4 in offer letters temp of below temps
only,
- Offer_esic_SrCO_revisedLC
- Offer_3lac_S... | Document designer - format changes | Product | Service Request | null | Offer Management | null | null | null | Closed | Hi Saurabh Soni, As per the request, we will check and change the below line in the below offer letter templates. Please give us some time we will change and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Pa... |
Wrong PF calculation in settlement entry | For few employees we observed the PF is wrongly calculated in settlement entry process. Employee: 4446 & 10664 | uncommented the hard coded query added earlier | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/solutions, Dear Vicky, As discussed over the call, we will schedule the activity by tomorrow morning, analyze the co... |
EL leave issue - Emp.00184 | Dear Jay,
As per our today morning discussion, EL leave balance wrongly shown in Interface for Emp.No.00184 (C. Ashok Kumar). Please check and revert on the same immediately.
Regards,
Sujatha
Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not t... | Leave credit wrongly in Jul month and the same has been corrected | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sujatha, As discussed we are working on the EL issue for reported employee and we will share you the updates shortly.
Regards,
Jayakrishnan. N
Product Support, Hi Sujatha, Post anaylsis we understood that in JUL2020 the leave credit configuration has some changes and for the m... |
Form 16 data | Dear Team,
Please provide us Form 16 data so that we can check all the detail like
salary, investment etc..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.5... | Report clarification | Product | Service Request | null | Payroll Management | null | null | null | Closed | Hi Anoopsingh,
We will send you a connection to work on the reportes query and will share the updates with you.
Regards,
Jayakrishnan. N
Product Support, Hi Anoopsingh, As discussed we request you to please extract the annexure 1 and annexure 2 report with regard to salary de... |
Reimbursement Detail | Dear Team,
Please provide All the CTC reimbursement component along with effective date
which are part of CTC only for the FY 2020-21.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 00... | Column not mapped in CRS table | Customization | Clarification | null | Claims and Reimbursments | null | null | null | Closed | Hi Anoopsingh, We will send you a connection to fetch the data from backed and will share the updates with you.
Regards,
Jayakrishnan. N
Product Support, Hi Anoopsingh, We have taken the connection and understood that the for the claim CTC conveyance reimbursement Bill number and Date ... |
HRMS Data Correction / Updation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team ,
Please help refer the correction required column in the below table .
Please help correct / Update the records of below employees in... | Data correction | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Vivek Raj, As per the below request, we will check the feasibility of updation of the below data and update you. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai... |
Fwd: Escalation Mail - Intention to Separate - <EMPLOYEE_NAME/> (1CH ) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Few of the bookmarks are not captured in the mail trigger.
Please help.
Thanks
Balaji.Damodaran | Human Resources |
Intellect De... | Clarification Provided | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the bookmark issue with regard to resignation escalation and will share the updates with you shortly.
Regards,
Jayakrishnan. N
Product Support, Hi Balaji Damodaran, As discussed we can connect on Thursday to work on the mail content builder quer... |
Employment status update | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, The below employment status reflecting 0 in the QCR_109
report. Hence request you to update the employment status as
mentione... | Employee status update through backend | Product | Service Request | null | Employee Movement | null | null | null | Closed | Hi Balaji Damodaran, We will analyse the issue for the reported employees on employment status showing as 0 and will share the updates with you.
Regards,
Jayakrishnan. N
Product Support, Hi Balaji Damodaran, As requested we have updated the mentioned employees status as given be... |
Sukriti Sethi (P3059) raised Intercity claim | Sukriti Sethi (P3059) raised Intercity claim but she forgot to add a bill and her Reporting manger Reject the same. now she unable to re-apply or edit the same claim request. Kindly check and help for the same | Clarification | Customization | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11564, Hi Pratap Singh, we understand that the Sukriti Sethi (P3059) raised Intercity claim but she forgot to add... |
To Hide two FFF code in miscellaneous field | Hi Team, Could you check the possibility of Hiding two drop down from the miscellaneous field in employment details form: 215 Medical Scribing Operations
220 Coding Svcs Thanks, Ansu Singh | Clarification given | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you would like to hide mentioned drop down option which is present... |
how to use of iReporter | Dear Team, how to use iReporter. please guide me. | Clarification provided ireporter | Product | Clarification | null | Monthly Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As we have discussed over the phone, Please request you to contact rohit for the ireporte... |
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