subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Need to disable to leave request form due to year end activity. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Nitin Salunke
T: (+91) 022 - 23029200 Extn: 9054
www.ageasfederal.com<http://www.ageasfederal.com>
Ageas Federal Life Insurance Company Limited
... | Freeze Module option recommended | Product | Configuration | null | Security | null | null | null | Resolved | Hi Nitin Salunke, With reference to our discussion, please make use of the Freeze Module option which will not allow the employees to raise Leave requests, Please select Transaction and then submit the same. Regards Wasim |
FW: No shift roster upload | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please help.
Regards,
Radhakrishnan (RK)
[cid:image001.png@01D72637.CE710890]
From: Mohd Adriane bin Haji Mohd Dinainah <adriane.dinai... | Please check now. | Product | Configuration | null | Manage Employees | null | null | null | Closed | Hi,
Please check now.
Regards,
Deepan.M
+91-9940080856
[adrenalin]
|
Mark "Do not Rehire" case | Hi, Pls mark Do not Rehire to employee code(57545) and confirm once it done. | we have updated Do not hire as 'Yes' for the mentioned employee. | Product | Data Correction | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, ASs per your requirement we will do the changes and update you. Regards, Veerapandian R... |
Official Email ID | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi pls check urgently as his official email ID in not reflecting in employee dump.
Employee_ID
FullName
Mail_ID
60241
Abhijit Karmakar
... | mail id correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, we have observed the Employee has updated their contact details without the Company Mail Id, hence the master data has been updated blank mail id and the same is not reflected in the report. Now the same has been rectified through the database, please check the same from... |
Activity Trigger for Clearance Scheduler Failed | Error Message showing as DateTime : 3/31/2021 11:00:31 AM; 'System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. --- AeS.Utility.AdrenalinSystemException: Activity owner not found (or) inactiveAPL15473,APL34076, at AeS.EmployeeSeparation.IL.SepActivityTrg.schedule(... | mapping not available | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, From the error message, we understood that the activity owners are not available (or) the employee ... |
Empower portal is Slow | The Empower portal is very slow, everytime i have to logout and login as it is hanging. | Provided the clarification. | Product | Clarification | null | Setup HRMS | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Murali Raju,
We have checked the reported concern and found that the HRIS port... |
rdl of Current Payslip not working | While running HSPP Payslip for current month, report not running and session gets logout automatically. Shared the same to Rohit San from adrenalin. | Clarification provided | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.96 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rakesh Mishra, The upgraded version has not been hand overed to support team. As discussed the issue has been r... |
RE: Data Upload - Shift Roster l COMQUEST | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Deepan,
All the mentioned associates should have ONLY data upload option only.
Regards,
Radhakrishnan (RK)
[cid:image003.png@01D7262C.00974890]... | We have created new group and given the right | Product | Clarification | null | Manage Employees | null | null | null | Closed | Hi,
We have created new group and given the right. Please validate from your end and raise fresh desk ticket
Regards,
Deepan.M
+91-9940080856
[adrenalin]
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the cont... |
notice period not edit on employee moment | Dear Team, we are trying to change notice period of employee it's change on our side but not show on employee side after correction. employee code - 14048, 19022 | clarification provided regarding notice period | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11459, Hi Sandeep Jangid, Based on your concern regarding trying to change notice period of employee it's change... |
Financial year updation in ESI Slab | Dear support, Kindly check the financial year setting updated in ROOTS Environment. | FY Change done | Product | Patch Deployment | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi ROOTS IT, As discussed over the phone, the financial year change will be done through patch deployment in system... |
Integration Failed - Amiya Dwivedi (22393) - Expenses ID TE2021/00040 | Integration Failed Amiya Dwivedi (22393) Travel Expenses ID - TE2021/00040 | When accessing the travel expense form using the tile icon, it is redirecting to the old travel expense form URL. Due to this the expense category and expense type details were not captured in expense mode detail table for travel expense integration. Now we have provided the URL fix for the travel expense form. | Customization | Patch Deployment | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11642, Hi Madan Mohan, We understand from the statement that the integration has been failed. We... |
Unable to upload the Aadhar No | Dear Vijaya, I am unable to upload the Aadhar Number of below mentioned employee's through "Data Upload" option.
Employee Code
Aadhar No
UAN Number
Upload Status
17273
877602433376
~The given Aadhar No is not mapped with Old EmployeeID~ while trying to insert
1... | Aadhar no updated in the backend the mentioned employees | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10633, Hi Sandip Chanda, For the below query, we have found the reported employees are rehired employee's, So th... |
Holiday Update for Custom Employees 643 | For the attached list Holiday is not updated on 29th Mar 2021 Let us know the reason | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Good Morning. We understand that for the attached employee list the Holiday is not updated on 2... |
Transaction pending error | Dear TEam, in Contact Detail form Transaction pending error is coming for employee NBHC06053 ^ Yadbir Singh Regards, Supulaxmi Konar Hr-Operation | Backend Update | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, This issue was resolved on previous ticket raised by Mr.Manoj. A transacti... |
Changes required in Employee module and Appraisal calendar | Dear Team, We request you to do the below changes in our Adrenalin employee module and Appraisal calendar. 1. Resignation approval : Both functional manager and reporting manager should approve the resignation request. 2. Leave: Two level approvals – Reporting manager and functional manager should approve t... | We have configured the workflow for the Leave request, Record Resignation, and for self-appraisal form. | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team,
Our query on Appraisal calendar is not resolved completely, could you please reopen the ticket.
Thanks & Rega... |
WFH balance reflecting negative even though negative balance configuration is set to "NO" | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
WFH balance reflecting negative even though negative balance configuration is set to "NO". Kindly check & confirm. We are facing this issue every mon... | Leave type has data issues due to back end corrections and multiple credits & debits | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We need to check the transactions to know when the leaves were raised. We will verify the same and will update you on this. Thanks, Sumithra., Hi Shweta, As informed today, WFH and Comp-off leave cannot be referred to in this report. For Comp-off, it is a special leave type... |
Not able to update Mobile no. of Yadvir Singh-NBHC06053 | Dear Team, Please refer below mentioned screen shot in which I am not able to update mobile no. of Yadvir Singh-NBHC06053 Please do the needful. | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Manoj, We understand that you are unable to update mobile number of Emp-NBHC06053 in contact details form. We wil... |
RE: CL credit for GETs | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
For EE 23060 to 23075 only SL & PPL balance is reflecting. CL balance have not credited for these employees for the month of March 2021. Their DOJ is... | Credit not happened for 2 employees alone, unable to find RCA | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We understood from the query that certain employees have not been credited with CL for the month of march. We will check the transactions and will update you on this. Thanks, Sumithra., Hi Shweta, We found that credit has happened for the reported employee on 1st April 2021. PFB Le... |
FY Setting | Hi, Pls let us know the process for New Financial setting 2020-21 | FY Patch deployed | Product | Patch Deployment | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rekesh Prasad, As discussed over the call we will check on the reported query and update you. Regards... |
Emergency | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please provide us immediate support for emergency situation.
Candidate portal is not working properly.
https://hcm.myadrenalin.c... | Clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | Dear Team,
Kindly find below challenges while applying & uploading documents through
candidate portal,
- Candidate application mails and password going in spam & junk mailbox,
- All documents need to upload at one go (Any insufficiency causes
resubmission of all document again)
- Candidate... |
Incorrect leave credit | Hi Team, We had credited annual leave in the beginning of the year for all staffs. However today all staff got an email stating 1.93 annual leave credit for the month of April and the leave balance has increased. | leave general credit | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gangamma Kekada, As per the reported query, we understood that the leave has credited in system.... |
Goal summary report does not generate data. | Hi, The Goal summary report does not generate data. request you to fix it at the earliest. Regards, Pinkiiy Raval | Riewtype GS was previously added and customer is Full Template | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Thank you Niraikalai |
FW: Clearances not visible in HRIS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check the clearance.
From: Tanmoy Bhadri
Sent: Thursday, April 01, 2021 5:21 PM
To: Jatinder Kumar Sharma
Cc: Shailender Verma; Sunny Verma
Sub... | transaction stuck in the queue | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, The reported SEPARATION ACTIVITY APPROVAL transactions are now reflecting in the FORMS PENDING FOR YOUR APPROVAL. Please now check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Email ID | In Employee Creation Form Email ID is coming as abc.com Please make it as blank and mandatory | it is not feasible as it is based on the code level | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post conversation with Apollo, we understood that since personal email id's are provided in the ... |
Source to be checked | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls call.
**Mandatory Details For Offer Generation
Vacancy code
SENIOR VICE PRESIDENT - BROKING.7886-215
Name of the candidate
Anshul Kandp... | clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | Hi Jatin,
As discussed, please refer the attached file for Offer and Resume details of 94771?.
Thanks & Regards,
Mohamed Moosa A
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: ... |
Leave name change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Kindly change the name of "Covid -19" leave to "Quarantine Leave" and configure the same as "Approved Unpaid Leave" , (Ideally leave type sh... | updated in back end | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Nuwan Dissanayake, Please provide us sometime, we will do the required changes with reference to leave names and balance configuration and share the updates with you at the earliest. Thanks and Regards, Dhivya . V, Dear Nuwan, As requested, the leave name has been changed. Also the Configuration ... |
Urgent - Backdated leave not allowed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Gowtham,
Employee's are applying for last month leave in the system but it is not allowing whereas backdated option is enabled for all leaves. We ... | Customer requested to move all truncated balance to PP balance. | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Gyanamayee, Please accept the control request on Anydesk to guide you on the configuration to be done to resolve the reported concern of backdated leave. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee,
As dis... |
Leave balance correction | We are trying to take leave balance report for all employees but the report is showing different values. We are truncating the leave balance every year therefore there should not be any difference. Please check. | ireport creation named as current leave balance | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, We have taken Session and verified the data. Since pay roll is goin we have kept the process in ho... |
New joiner Hans Loozekoot (118068) need to have access to self module without doing onboarding | Dear Wasim, As per our last discussion, we have created a new joiner Hans Loozekoot (118068), we would want self service module access & work flow access to approve reportings attendance / leaves for new joiner Hans Loozekoot (118068) without doing onboarding. Please get the needful done on priority and confirm... | Configuration of forms | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11723, Hi Kavita Gaurav Kamath, With reference to our discussion, we have now guided on how to Map Self user gro... |
Leave Year End Policy - Bluedart | Please find the attached leave opening balance concerns and do the needful. | leave credit on join ran after the truncation | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, Please join the below session link. https://fastsupport.gotoassist.com/886159870 Thanks an... |
Adharno. already exist error for Sandeep Kumar Dwivedi-NBHC02158 | Dear Team, While updating adharcard no. in employee details form of Sandeep Kumar Dwivedi-NBHC02158 it showing already exist. Please check and confirm. Adhar no. is 658738289210. Rgds Manoj Tiwari | Aadhar No removed from Old id. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Manoj, We understand that you are unable to update Aadhar No. for Emp-NBHC02158 as it is showing Aadhar No. a... |
candidate cannot taken to final status form | Hi, As discussed, the candidate cannot taken to final status form. the system throw errors while interview schedule submission . Request you to look into it and resolve it at the earliest. Regards, Pinkiiy Raval | final status transactions incorrectly done. Patches has been released.
ER_TA_INTERVIWE_FINAL | Product | Patch Deployment | null | Interview and Selection Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, We have already initiated the session, we will check the data from our end and update the status. ... |
We need to create new emp id without Reporting Manager | Dear Wasim, We would want to create new employee id with Reporting manager and Reviewer as blank. Please assist us in doing the same on priority. Regards, Kavita Kamath 9820044981 | removed mandatory column from data upload | Product | Configuration | null | Setup HRMS | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11722, Hi Kavita Gaurav Kamath, With reference to our discussion,reporting manager has been made blank with help... |
Delete emp id 118068 - Hans Loozekoot | Dear Wasim, Please delete the emp id 118068 - Hans Loozekoot. We have created it errornously. Please confirm once done | r Removed,hence no deletion required | Product | Clarification | null | Setup HRMS | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, With reference to our discussion,as employees Reporting Manager has been removed manually... |
Resignation_request | Through “Forms raised by me” record resignation of Kiran narodia (STM 10156) shows pending with STM01 with dual entry but it’s not reflecting in FORMS PENDING FOR APPROVAL from Stm01 login. | Double submit | Product | Data Correction | null | Asset Tracking | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, transaction is showing as duplicate entry in the forms raised by me, hen... |
FW: Attendance error | Dear Team,
Please do the needful as per trail mail.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
fbn-02.png
Fr... | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Anoopsingh, Kindly join the below connection to work on the reported query. https://fastsupport.gotoassist.com/739247762 Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We request you to please check the pending transaction of the mentioned employee queue and let us know the feedback. ... |
Opening of 2021 Goal Setting in Adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Nidheesh;
May I ask your assistance in opening the Goal Setting platform for 2021 as of 5. April 2021. We would like to start uploading the bus... | Configuration has been done | Product | Configuration | null | Performance Management | null | null | null | Closed | Dear LeeAnna,
Good Morning.
I am on vacation so my response got delayed. Apologies.
We can enable the goal setting for 2021 and for this a new calendar has to create in the application.
Dear Amit,
Kindly create new calendar similar to last year calendar. For any assistance on the same pls contact support... |
Attendance Sync Utility | Attendance Sync
Utility” was shut down yesterday and as a result attendance was not
sync all employees for yesterday. As discussed with Aishwary Singh, please update the out time in HRMS. | Data correction | Customization | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, we will check the attendance out time and update you. Will check with the customisation team a... |
Status Change Disable - In progress ticket | Dear Iswarya,
Status change option is not enable in "In Progress" ticket category. Please
check and resolve.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
... | Clarification | Product | Clarification | null | Help Desk | null | null | null | Resolved | Hi Palak sodhi, We understand that the Status change option is not enable in “In Progress” ticket category. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 60013... |
L2 Reporting Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check L2 reporting of this employee must be "human resource"
[cid:image001.png@01D726F2.DECB1030]
Thanks & Regards,
Jatinder Kumar Sharma
... | L2 data correction (change req) | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported employee 94745, the managers are found to be mapped as below. L1 - 94075 L2 - 91131 Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, for 94745, the L2 has been up... |
Adrenalin Home Page | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Team,
My adrenalin homepage is not showing up properly.
Multiple users have also complained of the same.
PFA the screenshot
*Regards*,
*Viv... | Server Slowness | Product | Service Request | null | Setup HRMS | null | null | null | Resolved | Hi Vivek Raj, We understand that the My adrenalin homepage is not showing up properly. We will check internally and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email:... |
RE: Past Employment Details - Experience certificate | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Also education details upload option,
[cid:image005.png@01D726F1.46DBC220]
From: Jatinder Kumar Sharma
Sent: Thursday, April 01, 2021 12:18 PM
To:... | clarification on label editor | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, please refer the below steps to make the required column as mandatory. -->Navigate to the LABEL EDITOR form >>choose Form Name as EDUCATION DETAILS >> choose Label Filter as FORM LABELS then click on GO -->Then check the label name UPLOAD which is 19th and... |
Past Employment Details - Experience certificate | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls let me know how we can make mandatory field "Experience certificate"
[cid:image001.png@01D726F1.12C3E1C0]
Thanks & Regards,
Jatinder Kumar Sh... | clarification on label editor | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, please refer the below steps to make the required column as mandatory. -->Navigate to the LABEL EDITOR form >>choose Form Name as PAST EMPLOYMENT DETAILS >> choose Label Filter as FORM VALIDATION LABEL -->Then check the label name EXPERIENCE CERTIFICATE which i... |
Remove GAVL operation from Leave | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Pls remove mail notification of GAVL operation employees immediately as they are getting mails but they are only available in system for app... | Clarification | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Gyanamayee, As discussed, eligibility for leave type has been removed from your end to ensure leave credit does not happen for those employees. If complete emails from Adrenalin need to be stopped for those employees, we can do the same by tagging dummy email id's in the system. Regards, Gowtham. N Prod... |
Not able to raise FOOD Expense claim | Surdendra Kumar (P1757) not able to raise FOOD Expense claim refer to attached screenshot. Kindly check and fixed the issue | Clarification | Customization | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Surdendra Kumar (P1757) not able to raise FOOD Expense claim. We w... |
Bookmarks in appointment letter & PMS letters not updating | Dear Divya, In appointment letter & PMS letters bookmarks are not updating properly.Please check | individual bookmarks placed, need to replace with table bookmark | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Request you to please share sample id snapshot for Appointment letter and PMS over the ticket t... |
Declared holiday | Dear Team, We declared holiday on last Monday 29th Mar-2021 for Chennai & Chennai-IDC location employee, kindly reflect the same in system and let me know once you completed. | Holiday scheduler executed for the past date | Product | Configuration | null | Setup Adrenalin | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Antony Martin Depores, As discussed, we have created a holiday on 29-Mar-2021 for the Chennai calendar and execut... |
Salary Advance Form | For APL05338 Salary advance form is not able to raise System not accepting and error coming. (Transaction is pending for approval, cannot modify) | clean up done only in workflow and not in module | Customization | Data Correction | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis, we understood that we have done some clean up for the workflow transactions of this ... |
Need notice period for employees in Employee Details report | Need notice period for employees in Employee Details report | As discussed, the changes can't be done in the "Employee details report" as it is a standard report.Hence we have created a new ireporter "Employee Details Report New" as per your requiremnet. We have generated the report and it is working fine and same has been confirmed from your end. | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Santanu Roy Chowdhury, The same issue has been raised twice. Hence we are closing this ticket. Please refer to... |
Need notice period for employees in Employee Details report | Need help to fetch notice period for employees in Employee Details report. | As discussed, the changes can't be done in the "Employee details report" as it is a standard report.Hence we have created a new ireporter "Employee Details Report New" as per your requiremnet. We have generated the report and it is working fine and same has been confirmed from your end.
| Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043099558723
time: 2021-04-01 08:51:47 +0530, Hi Santanu RoyChowdhury, We will initiate connection an... |
Truncation not happened | truncation not happened | Services restarted and Leave Credit scheduler executed | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-01 02:32:01 UTC, Hi Nitin Salunke, With reference to our discussion, services were stopped yesterday at 12:40 manually and hence the Leave Credit has not happened for the employees,we have now executed the same and Credit for PL,CL/SL has been done and the same has been confirme... |
Sign In error with attendance today | Filed staff are facing Sign In error with attendance today Plz resolve the issue as per attached screen shot. urgent support is required please. | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Settlement Entry - Smriti's DOL change | Dear Jay,
Please change date of leaving as 18th March 2021 in settlement entry for Smriti sharma (Emp.No.01446) and confirm.
Regards,
Sujatha
Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that... | LWD Update | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sujatha, As requested we have updated the DOL from backend for the mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, The same has been resolved. |
Email ID already exist of Abhishek Tiwari-NBHC06126 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
While updating Abhishek Tiwari email id ,its showing already exist.Please do the needful.
[cid:image001.png@01D727E0.F71FE860]
Regar... | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Manoj , We understand that you are unable to upload Email ID for the employee as it shows Email ID already exists. We will check and update you on the status shortly. Regards, Judhistira, Hi Manoj, As discussed over the call, below mail ID is already registered with another employee-NBHC06125 by mi... |
Employee Seperation | For APL22791 Settlement value is coming abnormal in Feb we have processed for 30 days as fixed days salary system is allowing 28 days and 2 days salary in negative Earned leave value is not coming in settlement entry | Patch Deployment - ADL_2009_21603 | Product | Patch Deployment | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We understand that for the Employee - APL22791 Settlement value is coming abnormal in Feb we have... |
reg: Employee code correction | We have wrongly updated employee code & login id to below staff while data upload. Kindly check & rectify the same as mentioned below; Employee Correct ID -TPS00085 Wrongly Updated as - TPS0085 | corrected the employee code. | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Checked the same, data has been modified as mentioned. |
date correction to be done confirmation letter | Hi, Request you to help us to correct date in employee confirmation letter. regards, Pinkiiy Raval | confirmation date correction | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, Based on your request, we have changed the Confirmation Due on Date for the reported employees in system.... |
Unable to update the Record Resignation | Hi,
Find the below screen shoot unable to update the Record Resignation.
[Description: cid:image001.png@01D727D7.11C4EFD0]
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:imaged4f0d8.JPG@1f241d90.4b88220b]<https://himatsingka.co... | Form access has been given | Product | Clarification | null | Personal Data | null | null | null | Resolved | Hi Pradeepa C T, We have provided the "Record REsignation " form access for all employees. Please check and revert for any further clarifications. |
Issue in Creation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
We are facing issues in employee creation in adrenalin. PFB screenshot. Kindly resolve this.
Regards
Harsha J
[cid:image001.png@01D727C... | provided the clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sonali, The below concern we have understood the employee creation time the below error occur, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, Hi Sonali, As reported query says, message on the employee creation page. Kindly navigate to the E-code Generation form an... |
document attachment | Dear Team, Most of the time employee is
asking for document on query. (liked their ESIC cards and other documents). kindly suggest how to attach any document. | we have provided the clarification regarding how to create the new category and map the new category by using
1 . Manage Two field (Employee category)
2 . employee attachment category mapping (View/modify access) | Product | Clarification | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on our discussion over the call, we have provided the clarification regarding how to... |
DOJ correction | update DOJ for 80600 . Original DOJ is 2015-10-12 00:00:00.000 | DOJ Correction requested | Product | Data Correction | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, Please join the below session link. https://fastsupport.gotoassist.com/307672018 Thanks a... |
Attendance Not Sync with calendar | Yesterday's attendance is still not synced with att. calendar for al employees . please check the scheduler once though punch in -out is available in starlink table. | shift roasted delayed for April 1st. Due to that the same was not sync in the application.
Now we have executed the scheduler for April 1st | Customization | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Based on our discussion over the call, we understood that the attendance data for 01-apr-2021 not... |
Exit Interview Form in Separation Module | APL04618 - SURAM VIDYADHAR is training fac but in SURAM VIDYADHAR ID no employee list is showing while trying to update exit interview form | Clarification - Configuration - Module Role Mapping | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As discussed over call, we will connect to the Ultra Viewer and check the below issue and upda... |
Invitation: Leave @ Fri Apr 2, 2021 12pm - 1pm (IST) (myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com) | You have been invited to the following event.
Title: Leave
When: Fri Apr 2, 2021 12pm – 1pm India Standard Time - Kolkata
Joining info: Join with Google Meet
https://meet.google.com/njn-fywj-uaz?hs=224
Join by phone
(US) +1 470-250-0994 (PIN: 859647466)
More joining options: https://tel.meet/njn-fywj-uaz... | Clarification provided | Product | Clarification | null | Scheduler | null | null | null | Closed | Hi Balaji Damodaran, We have joined the connection and guided you to do leave balance adjustment for leave types where truncation was not happened Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Remove the duplicate upload | Remove the duplicate upload highlighted in red color, details attached . | duplicate transaction removed | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As per the reported query, we understood that the duplicate transactions needs to be removed. Kind... |
Self appraisal not initiated | Self-appraisal not initiated - for PMS 2020-21 calendar. | Clarification | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-02 05:35:21 UTC, Hi Gyanamayee, As guided you over the call, after extending the "Valid till" for PMS 2020-21 calendar, the reported concern was resolved. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
Need a new report | Hi, Please find attached the format of report that we need to create from system. It should be named as "Headcount Report". Thanks, Rashmi D | New iReport provided with requested columns. Service request | Customization | Service Request | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, Please join the below link to help you out with the requested report format. https://us02web.zoom.u... |
replace API | Dear Team, Currently sms services are
stopped. There is need to be replace API in HRMS on priority basis. API as
below: https://sclerp.com/api/mt/SendSMS?user=skhrms&password=EssKay@6&senderid=EssKay&channel=Trans&DCS=0&flashsms=0&number=91xxxxxxxxxx&text=This
is API testing message. Ess Kay Fincorp Ltd. ... | Implementation | Product | Service Request | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Regarding replace API in HRMS due to Currently sms services are stopped. we will infor... |
Attendance Percentage is coming wrong | Attendance Percentage datewise_2442 is coming wrong. in this report leave days is coming incorrect. as i observed it calculating leave count in that particular period instead of leave SUM , earlier the report was correctly counting but suddenly leave days calculation is wrong. please check once . sample case; 102... | cleared the duplicate records from the att_rpt_Calendar table | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Based on the reported quey, we understood that the leave details are showing incorrectly in the... |
Leave request Pending | E . Code 00805 ^ Mohd Raseed leave is showing pending for 25 Sep 2020. its not showing at approver end. please do the needful | Went to failed transaction. So, we have reprocessed the query | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, From the reported query, we understood that the raised leave not showing at the approver en... |
$$$ System showing error in CL/PL | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Wasim,
Below employee PL i am unable to upload from excel to Hrconnect.
Also this both employee name is not reflecting in Leave Balance Adjustme... | Department gone blank while doing movement | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Nilesh, As discussed, the reported concern is due to the mapping gap in the leave configuration. We will connect shortly and guide you on the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Nilesh, As informed, the repor... |
EMPR ESIC not deducting | Dear Team,
Employer ESIC not deducting for the below mentioned employees..
PAYGROUP NAME
EMPLOYEE CODE
EMPLOYEE NAME
Globe Capital Market Limited
G00395
Vijay Shukla
Globe Capital Market Limited
G00629
Bharti Mawari
Globe Capital Market Limited
G00721
Kanhaiya Lal Nul... | Bulk ESI was not enabled | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Anoopsingh, As discussed we will send you a connection to work on the reported query on ESI not deducted for the mentioned employees and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have taken the connection and worked on the issue with regard to ESI dedu... |
Education allowance & LTA Reimbursement | Dear Team,
Education allowance and LTA reimbursement component are getting taxable even
we have already updated no of child in "tax declaration form" but same not
exempted in U/S 10.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. ... | Clarification provdied | Product | Clarification | null | Tax | null | null | null | Closed | Hi Anoopsingh, Hope the issue with regard to education allowance exemption and LTA reimbursment has been resolved and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Team,
Education allowance issue has been resolved yesterday bu... |
RE: ML request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
EE 22769 has applied ML & same was approved by her supervisor. She has received the approval mail however, in leave ledger her application status is ... | Product Bug | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta Ghule, We will check on the reported concern of ML being rejected despite approval and update you on the same once checked. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , I am on Sick leave today (05 apr 2021). I will reply to... |
Claim Reimbursement Issue | Dear Jay,
As discussed, please find below the SS of the reimbursement issue as the system is not allowing us to raise the claim for last FY (2020-21). Appreciate if you could look into this and resolve the same at the earliest.
[cid:image001.png@01D7287B.AF011090]
Regards,
Nainesh
Disclaimer Notice: This... | FY patch for 2021-2022 deployed mistakently and the same has been revoked | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | Hi Nainesh, As disucssed FY patch for 2021-2022 has been deployed mistakenly by our internal team which causes the error and the same has been revoked. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, This is closed
Regards,
Nainesh
|
self appraisal not initiated for 103119 | Self appraisal is not available for this employee. I checked the options could find why this is not initiated. Please check. | transaction error in queue | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11728, Hi Jery Jose P, As per the reported query, we understood that the self appraisal has not initiated for on... |
FW: Full & Final settlement - Pranjal | Dear Jayakrishnan,
Salary & other salary related components are not flowing in tax working of Pranjal Sawant, do check and revert.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freight Private Limited
No. 16, Haddows... | Issue due to FY patch 2021-2022 and forgot to delete the entries from PA_GP_TAXABLE_SALARY_DET table. | Product | Data Correction | null | Tax | null | null | null | Closed | Dear Jayakrishnan,
Request you to check Pranjal Tax working where Bonus, Leave salary & Notice pay are not flowing as per F & F and also exemptions are flowing twice in Tax working, do check and revert.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
_______... |
RE: Full & Final settlement - Seshadri & Chandra Lakshman | Dear Jayakrishnan,
LTA excess paid is not reflecting in Seshadri Ravichandran tax working, do check and revert on priority.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freight Private Limited
No. 16, Haddows Road 1... | Issue due to FY patch deployed for 2021-2022 and the same has been revoked. | Product | Data Correction | null | Tax | null | null | null | Closed | Dear Roseline,
We have corrected the below in Interface. Please check and confirm the same.
Regards,
Sujatha
, Dear Sujatha,
Attached tax working of Seshadri in which Salary components are not flowing.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Financ... |
RE: Full & Final settlement -Smriti Sharma | Dear Jayakrishnan,
LTA excess paid is not reflecting in Smriti Sharma tax working, do check and revert on priority.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freight Private Limited
No. 16, Haddows Road 1st Stree... | Clarification Provided | Product | Configuration | null | Tax | null | null | null | Closed | Hi Roseline Judia, As discussed the issue with reagrd to LTA excess paid is now reflecting in tax working. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi,
Thanks for your Email. I am on Personal leave today . For any support related queries kindly publish a... |
AHM-Salary slip vs Tax computation details mismatch | Hello Team, Below mentioned employees Salary slip income tax deduction amount vs Tax computation sheet is showing mismatch. Please check for all employees what is the reason for mismatch of Income tax deduction amount in Tax computation sheet. request you to please do the needful and resolve on ASAP. ECWHM02136... | Tax computation Generate not done hence old values are reflected | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11694, please note that tax computation amount for Mar-21 vs income tax deducted in salary slip a... |
RE: OD leave credit configuration | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We wish to configure OD leave type through leave credit configuration.
Currently, we are manually adding OD days on pro-rata basis (based on DOJ). W... | Credit configuration activity | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta, We will schedule a call to understand the requirement in detail and then proceed with the configuration of the same in the system accordingly. We will keep you posted on the schedule for a call to discuss this. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myad... |
Mettupalayam PT Slab update | We need to update the PT slab of Mettupalayam in Adrenalin for payroll and FNF processing. | changes in two pt procedures | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, We will share the connectivity with you, analyze the concern raised on Slab updation for location n... |
Upload the Appraisal Letter | Hi,
Please upload the Appraisal Letter 2020-21 under Employee attachments form.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image3ee811.JPG@eb38d36c.4e9882fc]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Kr... | we have uploaded the Appraisal letters in Employee Attachments by using a bulk upload file | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have uploaded the Appraisal letters in Employee Attahcements by using a bulk upload file. Also the same has been confirmed by your end. Hence we are updating the ticket status as a pending customer. Regards, Srujana.M |
RE: Unable to update the Bank details |
Hi,
Unable to update the Bank details.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:imagea3ab89.JPG@b479f1b5.4bb588cc]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 56000... | Inactive employees bank details has been corrected | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have corrected the inactive employee bank details. Please update the bank details for active employees and revert for any further clarifications. Regards, Srujana.M |
date correction to be done confirmation letter | Hi, Please help us to correct the confirmation date of emp A5806 in confirmation letter. Please do the needful at the earliest. Regards, Pinkiiy Raval | Confirmation Date Change Requested | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles: "[\"44001782154\"]"
referrer: https://myadrenalincare.freshdesk.com/support/solutions/articles/44001782154-employee-separation, Hi Vaishali Raut, As per the reported query, we understood th... |
Issue in permanent address | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Moosa,
There is issue in permanent address while current and permanent address both are same but in permanent address only 1st line of the address... | Code changes to update the dynamic contact details column from candidate to employee
EREC_TA_CAN_DATA_MOVEMENT | Customization | Patch Deployment | null | Employee Information | null | null | null | Closed | Hi Deepak Kumar, For the reported address query, we are analyzing on the data, we will update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Deepak Kumar, The Candidate to Employee Contact details issue has been rectified now with the code level corrections as well as we have upd... |
Need to run the scheduler for Holiday list upload | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Sumithra,
We have uplaod the Holiday for tomorrow for TN and Kerala employees, now we need to run the scheduler so that it is marked as Holiday in t... | Scheduler execution | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Based on the telephonic discussion, we came to know that our team has resolved the reported query in the application and same has been verified at your end. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, This is closed
Thanks & Regards,
Rishi Ranka
Director – Ta... |
Integration Failed - Deep Nimeshbhai Shah (22344) - Expenses ID TE2021/00047 | Integration Failed Deep Nimeshbhai Shah (22344) Expenses ID TE2021/00047 | When accessing the travel expense form using the tile icon, it is redirecting to the old travel expense form URL. Due to this the expense category and expense type details were not captured in expense mode detail table for travel expense integration. Now we have provided the URL fix for the travel expense form. | Customization | Patch Deployment | null | Travel Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11642, Please take a look at ticket #11809 raised by Madan Mohan (madan.mohan@npci.org.in). ... |
RE: Offer Letter - Deepa Lalit Gaikwad | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check.
Regards
Jatinder Sharma
70094-81180
From: Deepak Kumar
Sent: Monday, April 05, 2021 5:42 PM
To: Jatinder Kumar Sharma
Subject: R... | clarification | Product | Clarification | null | Requisition Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Kindly ignore issue is resolved
Thanks & Regards,
Deepak Kumar
Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4... |
Randomly system generated emails do not trigger | Hi, It has been observed on multiple occasions, that randomly certain system generated emails do not trigger. The status under 'Mail Viewer' is seen as 'Pending'. Kindly help us understand the root cause for this. Further, can we have a system alert for such cases or a report, or else it is difficult to track s... | cloud team has created the update query and failed mail will automatically get reprocessed. | Product | Data Correction | Separation Management | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nayomi Shah, During analysis, we observed that mails are not triggered from the application, hence we will get... |
Need map Father's name | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
As we are not able to mention below mention's employee's father name in HRIS.
Request you kindly update complete father name in HRIS of be... | father name update (change request) | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Deepak Kumar, As per your request, the FATHER NAME is updated as Rajendrabhai Valjibhai Vithlani for Emp:94886 through the database. Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Clockin Clockout showing wrong in Mobile & System | Dear Team, Clockin clockout status showing wrong in mobile & System, plz check, attached screen shorts for your referance. Regards Mahendra | Calendar refresh not done | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Please join the below session link. https://fastsupport.gotoassist.com/387622377 T... |
Ticket #: 327486 | Hi Team, Awaiting response on Ticket #: 327486 Message by Sunil Deshpande on Friday, April 2, 2021 3:06:12 PM Status: Open Hi Team, LWD for ECWMUM02880 needs to be changed from 3rd March to 2nd March 2021 Can you please do the needful and let us know, as the Final closure is already done for... | Change request | Product | Data Correction | null | Application Access Management | null | null | null | Closed | ?Hi Gowtham,
FYI
Regards,
Raghu Thangaraj
Production Support
ADRENALIN eSYSTEMS LIMITED
#6th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park,
Siruseri, Chennai - 603 130. Contact : 044 - 30247474
________________________________
, Hi Team,
Awaiting response on Ticket #: 32... |
Q1 Assessment To be Initiated for 6018 | For below mentioned employee as he pulled back his resignation, We have to initiate Q1 Assessment for him before doing Q2. Hence request you to enable Q1 Assessment screen for him. Employee ID - 6018 Employee Name - Shridhar R Jumanal | Q1 Review Date Changed | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, We have shared the session link to your IT Team once they have connected, we will do the Q1 Re... |
Bank Details.Adhar,Pan already exist | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Please resolve already exist Bank Details.Adhar,Pan exist for below employees.
NBHC06055
Somnath kumar
Supervisor
NBHC06059
... | Backend Update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Manoj, We understand that for below employees record already exists is showing. We will check and update you shortly. Regards, Judhistira.M, Hi Manoj, We have removed Pan, bank details and aadhar details from employee's old ID. Request you to check and confirm. Regards, Judhistira.M |
Bank Record Already Exist for Vakil Patel-06163 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please refer Bank record already exist issue.
[cid:image001.png@01D72A36.5CB1B670]
Regards,
Manoj Tiwari
RHR
(MP,Bihar,WB,U... | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Manoj, We understand that for below employee it shows record already exists in Bank Details Form. We will check and update you shortly. Regards, Judhistira.M, Hi Manoj, As checked, below bank details were registered with Employee's old ID hence it was showing record already exists. Now we have removed... |
need to remove from backend | Dear team, Please remove the below employee records in " Employee transfer form " which was raised on 30th March 2021. APH0189 APH3115 APH2530 APH2272 APH2576 APHSC0819 APHSC0842 APHSC1135 APH2841 APH2929 | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11710, Hi Tirupathiraju, As discussed over call, we will check for the below Employees - APH0189 APH3115 APH25... |
FNF-G00718 | Dear Team,
We are trying to confirm below mentioned f&f but showing error..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
... | Patch deployed | Product | Patch Deployment | null | Separation | null | null | null | Closed | Hi Anoopsingh, As discussed we understood that you are busy in processing the payroll and tax verification for current month. PLease let us know your convinient time to work on the reported query. Regards, Jayakrishnan. N Product Support, Still not resolved
Thanks & Regards,
Globe Capital.jpgAn... |
Appraiser and Reviewer are the same in the PACE_appraisal status report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, We have noticed that there are 600+ associate's Appraiser
and Reviewer are the same in the PACE_appraisal status report.
R... | Reviewer ID change in customized report | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Balaji Damodaran, As dsicussed we will check the reported query on appraisal status report and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed we have modified the procedure to fetch the RM'S Manager as reviewer for the associates who... |
not able Data change of P3147- Shankey Gambhir | Arushi Sharma (P2757) Unable to
change the data for our employee P3147- Shankey Gambhir. He had raised
onboarding at the time of joining which was not received in her tray. Please check | Clarification | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11564, Hi Pratap Singh, We understand that the Arushi Sharma (P2757) Unable to change the data for our employee ... |
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