subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Notice period is shown only for 7 days inspite employee being confirmed on system on 9 Mar 21 - piority | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please check in below case wherein employee is confirmed in system on 9 Mar 21 but still his notice period is shown only for 7 days on r... | Customized scheduler was skipped due to scheduler service stopped | Customization | Configuration | null | Separation Management | null | null | null | Closed | Hi Pallavi, We tried to reach you on 9029081791. However, the number is not reachable. Request you to call me back on 8072250167/9047106688 to connect and check on the reported concern. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 ,
... |
BLR-Master salary total reflecting more in Pay slip | Hi Team actual salary Total reflecting more for an employee in Pay slip , please check . Emp id 1249 | The Gratuity component has been computed but not paid through settlement and the same has been mapped for "Monthly Gross", "Show In Payslip" in the component form, hence that amount has been added to the Actual total. | Product | Configuration | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that the Actual Salary total reflecting wrong. ... |
Travel Module | Dear Team, Kindly add Machilipatnam, Bijapur, Vijayapura to the cities list Also in Mode - Train, only 2tier A/C & 3tier A/C is visible, Add Sleeper class to it | configuration changes done | Product | Configuration | null | Travel Master Configuration | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, We can understand that changes need to be done in the Travel module. We will check the exi... |
Election Leave - Required | Dear Iswarya,
Please create "Election Leave for 06-Apr" and enable leave option for
tamilnadu employees.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
... | Clarification | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Palak sodhi, We understand that the “Election Leave for 06-Apr” and enable leave option for Tamilnadu employees. We will check and update you Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai ... |
Attendance Calendar - March 2021 | Hi, Attendance Calendar is not showing the data for 28th & 29th March 2021. Refer the enclosed screen shot. | As we checked "Attendance weeklyoff Holiday" scheduler has not run on the mentioned dates. We have run the scheduler from backend. Now the weekly off and Holiday is reflecting in the Attendance calendar | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Priyanshi Bhattacharya, We will initiate connection and check on the reported query and update you. Regard... |
Leave balance issue | Reference to ticket no. 326188, after truncation the balance should be '0' but it is showing minus balance for 40 employees. | Leave has been truncated. | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11581 |
Goals summary Report - Status showing incorrect | Goals summary Report - Status showing incorrect Pending with level showing as 0 (with the employee), but status showing as Pending for approval. | Report SP altered | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-05 07:44:15 UTC, Hi Gyanamayee, As informed, we have now corrected the "Goals Summary Report" logic to show the "Status". And now the status is showing accordingly, the same was confirmed from your end. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Emai... |
MIS reports | Guide us to generate Monthly MIS reports from Adrenalin to submit to Management | reports suggested | Product | Clarification | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As discussed over the phone, please find the report name for your reference. 1. To know the employees reli... |
Wrong Email ID | Dear Teanm Kindly update correct email id of employee NBHC03655 ^ Ganesh Popat Kadam as ganesh.kadam2@nbhcindia.com Regards, Supulaxmi Konar HR-Operation | Clarification | Product | Clarification | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, As discussed over the call, please update mail ID of Emp-NBHC03655 in contact d... |
Promotion letters with Digital Signatures | Dear Team, We need promotion letters with Digital Signature, plz check configuration. Regards Mahendra | signature added in letter | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, As per the reported query, we understood that you want to add the signature in the ... |
Final closer | Dear Madam ,
we are unable to do final closer of the employee EM ID: 3182.
it is giving an error that transaction is pending for approval cannot modify.
Regards,
Sowmya | We have checked there is no validation in Final closure | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee final closure has been done. We have checke... |
mail not sent from HRMS | Dear Team, Kindly check mail not sent from HRMS. error occur in HRMS. | SMTP confirguration | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, mail not sent from HRMS , we will check and update you., Hi Sandeep ... |
lop | Dear MAdam,
EM Id: 65451 is having half day LOP on 15th Mar 21 and 18th Mar 21. but 1.50 LOP is done from his salary please do the needful. Payslip attached.
Regards,
Sowmya | LOP days has been uploaded by manually | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, for this employee have 1-day LOP in the month of march same has been ... |
Difference in CTC in Offer and Appointment letter | Hi Team, We observed a difference in CTC in the Offer and appointment letter for the below mentioned employee, If you could look into the same as to when and where the changes were done and by whom or if its a system issue. Employee Jitendra Konduru - AQ020872 Archana R - AQ020896 Regards, Ansu Singh | Ctc modified | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that different CTC reflecting in offer and appointment letter. We have... |
Training bifurcation of Technical & Non technical | We need Technical and Non Technical box in Training requirement page | Configuration done in Section Configurator Form. | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Minal, We understand that you want to add technical and non technical box in Training requirement page. We w... |
New consultant | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Request you please create new consultant in HRIS (Dimensions Consulting Group)
Also kindly change the source of below employee.
E- Code... | consultant creation ( change request) | Product | Data Correction | null | Requisition Management | null | null | null | Resolved | Hi Deepak Kumar, We will create the required consultant and update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Deepak Kumar, As per your request, the below mentioned consultant has been created and the same has been mapped to the Emp:94771 through the database. Please chec... |
download option require | Dear Team, kindly suggest how to download a sheet of pending approval. | Not feasible export excel option in "Forms pending for approval - Role based". | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11778, Hi Sandeep Jangid, Based on your concern regarding how to download a sheet of pending approval. w... |
need to add more fields | Dear Team, Kindly guide me how to add more fields in employee details. find attach images for your reference. Regards Sandeep Jangid | label editor, form validation label | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, regarding guide me how to add more fields in employee details. we ... |
Fwd: 1WW,26-Mar-2021 - Reason 1WW | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Not sure why this email triggered. Also there is no content.
Please clarify.
Balaji.Damodaran | Human Resources |
Intellect Des... | Clarification Provided | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Balaji Damodaran, Post analysis we understood that the below forwarded mail was not sent from adrenalin.. We request you to please check with your IT team reagrd to the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Not able to fill the timesheet | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We are not able to fill the timesheet for today.
Request your help on this.
Thanks
Balaji.Damodaran | Human Resources |
Intelle... | BAckend data push | Customization | Data Correction | null | Timesheet Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported query on Timesheet details not reflecing for today and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed we have corrected the same with regard to timesheet error for 5th APR 2021. Kindly check and ... |
Parent Department issue in Associate Movement form | Hi, It has been observed since long that whenever we update Parent Department field in "Associate Movement" form, it gets selected and further forms gets submitted also for approval, however changes are always reflecting blank in approval's bucket. Due to this, approver has to reject it and we have to again raise t... | Consolidated patches deployed. Customer yet to confirm as there are currently no movements to be done. | Product | Patch Deployment | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, Please join below link, https://us02web.zoom.us/j/83769169454?pwd=TWZOcXBSUFRTbGI1WFBtb1R4MUtNUT09... |
Error while creating new position | While creating new role nothing is displaying in Business unit and this is mandatory field. | Clarification. | Product | Clarification | null | Job Structure | null | null | null | Closed | created_by: 2043097241383
time: 2021-04-06 17:58:08 UTC, Hi Supulaxmi, As guided over the call, Business unit is reflecting after selecting Group Company as Entity and NBHC Pvt Ltd. as Entity name. Regards, Judhistira.M |
BLR- Attendance Calendar | The below employee weekly off need to be updated from Mar 29, 2021 as the changes has been updated on Apr 06, 2021: 1. ECWBLR02189- weekly off should be Wed & Thu effective from Mar 29, 2021. 2. ECWBLR02111 - weekly off should be Wed & Thu effective from Mar 29, 2021 | Scheduler update | Product | Data Correction | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shwetha R, As reported query says weekly off needs to update in the calendar, hence we will get connect from o... |
BLR-Last year income reflecting in TCS | Hi Team employee left on 26th March , after processing settlement if check the TCS still showing last year income please check EMP ID :1835 | we have found that without changing the financial year you have run the Settlement entry for this employee hence the negative values have not appeared in the TAX Computation sheet.
We have removed the data from this table then it is started working
PA_GP_TAXABLE_SALARY_DET | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, also please check Total PT deduction under sec 10 , it is showing 2500, Hi Shreyas Shridhar, From the above descr... |
Not able to view Leave cancellation form for C183755 . | Dear Team, Cannot able to do leave cancellation for Feb month for C183755. | Leave cancel days modified | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11849, Hi Venkatesh, We will check and clear the below issue of leave cancellation form not showing for the emp... |
codes are not getting approved | Dear Team, When we creating code it will not go for approval. Please check and resolved on priority with RCA. Below are the sample codes, which are not get approved. Employee Id Employee Name C186692 Nalathoti Syam Babu C186698 Karthick C186679 Vijayakumar Madhavan C186690 B Madhuri C186687... | Records might be cleared from the queue hence causing this | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a connection and check on the below query. Regards, Ramachandran J Adr... |
200% Weightage in JO's for FY 2020-21 | Dear Iswarya,
Please check as few JO's are reflecting 200% weightage. Please remove those
JO's and share us list for re-uploading.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 882... | Data correction | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Palak sodhi, As per the request, there are around 50 employees have 200% weightage and we have deleted the Goals for all the Employees. Please check the attached employee list those goals are deleted having more than 100 % weightage. Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin... |
LOP | Dear madam,
employee has raised his attendance befor 26th March and got it approved. but still employees has received 9 LOPs please do the needful.
E ID: 82332.
Regards,
Sowmya | Duplicate tickets | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below reported concern and update you shortly. Regards, Srujana.M, Hi Sowmya, As discussed over the below-reproed concern is... |
Update Brand for Inactive Cases | Hi, Please update Brand for attached list of Inactive cases. Thanks, Rashmi | Service request | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As requested, we have updated the values for the Brand(Business Relationship) field via the backend for... |
User Group Mapping - Issue | Unable to add users - All Adrenalin users Life Cycle - Admin. However the current count showing ZERO still system is not allowing us to add any user by saying.. Maximum limit reached. | As we checked, The admin count for the lifecycle is 5. Currently more than five admins have been mapped to the module. Hence the system is not allowing to add employees to the group. | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Priyanshi Bhattacharya, From the attached screenshot we found that that the license count has exceeded. If any... |
CGT Amount | Dear Madam,
Below two Staffs CGT Advance updated in Spark clearance but not reflected in F&F sheet. Pls find attached both staffs Spark clearance screen shot for reference.
EM ID: 93302,94354
Regards,
Sowmya | Amount has been recovered in the month of FEB payroll. | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below-reported concern and update you shortly. Regards, Srujana.M, Hi Sowmya, We have checked, below reported employe... |
RE: Issue in permanent address | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please update.
Thanks & Regards,
Deepak Kumar
Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125,... | EREC_TA_CAN_DATA_MOVEMENT
Code changes to update the dynamic contact details column from candidate to employee | Customization | Patch Deployment | null | Employee Information | null | null | null | Closed | Hi Deepak Kumar, For the reported address query, we are analyzing on the data, we will update you the status on the ticket 11811 Thanks & Regards, Mohamed Moosa A, Hi Team,
still address issue is not resolved request you please do the needful
*Thanks & Regards**,*
*Deepak Kumar*
*Human Reso... |
Need to rename the field in Contact details form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[cid:image001.png@01D72B07.350C1A30][cid:image002.jpg@01D72B07.350C1A30]
Fax no we need to change it to Work email id 2nd and we also want this to be a... | Dynamic Field Creation | Product | Service Request | null | Time & Attendance Management | null | null | null | Closed | Hi Rishi Ranka, As reported query says, contact details field name has to be modified in the application, hence we will get connect over the call and understand the same and proceed further for solution. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Ok you can send me the link aft... |
Recall: Resignation Issue of Uttam Kumar | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Jaykalyani, Harsha (Service_Provider) would like to recall the message, "Resignation Issue of Uttam Kumar".
This message (including any attachments) is... | null | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi,
Please close this ticket. Issue has been resolved.
Regards
Harsha J
, Hi Sonali, As per your confirmation based, The below issue has been resolved, Now we have changed the status has "Pending customer", Further if any clarification please let me know. Thanks and Regards Vijayakumar k, resolve... |
Resignation Issue of Uttam Kumar | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
One employee 890882-UTTAM KUMAR had pulled back his resignation. But his record is still there in resignation ireport. Please resolve.
Bes... | null | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Sonali, As per confirmation based, The below issue has been resolved, If any clarification in this ticket please let me know. Thanks and Regards Vijayakumar k |
Error with Default PT Location in Location Master | Dear Concern,
There is an issue in Location master where we are unable to update Default
PT Location in Location Master.
Whenever we are updating the same its showing submit successfully but after
reset Location Master showing Blank
/ Null Value.
Also in case of new code created PT Location showing blank in em... | ADL_2009_17920 | Product | Patch Deployment | null | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogesh Gupta, From the description, we understood that you are facing error in the PT location data update, hence we required server connection t... |
In Letters required one bookmark (Med_allowances) | Dear Team, We are downloading the promotions letters, in that letters Med_Allowances component not showing, need to create new bookmark, plz check. Regards Mahendra | Med_sal is added in FN_DOC_MOVEMENT_AMPL | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Please join the below session link to check the feasibility of adding new bookmark... |
FW: Record Resignation of Akhil Raj Raised on 01-Apr-2021 22:37 has been Approved. |
Dear Gowtham,
As discussed, please find attached exit report pulled from system now and want to capture the Acutal Relieving date which should be in align with the LWD date triggered by system via mail.
Pallavi
HR Operations
T: (+91) 022 - 3920 9000 Extn: 9094
| www.ageasfederal.com<http://www.ageasfeder... | Customized report logic altered | Customization | Patch Deployment | null | Separation | null | null | null | Closed | Hi Pallavi, As requested, we have changed the logic of the report "Employee Status Report 2238" to fetch the Relieving date value in the column "Accepted LWD by Manager" instead of the Last working date. We have checked for 117204 and the date is now reflecting as 01-May-2021 as expected. Please check and conf... |
Please assist to change Activity Clearance status as Completed and thereon do the Final Closure of exit cases. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Adrenalin Team,
Need your assistance to fix below cases by changing their Activity Clearance status to Completed which is currently assisgned as... | Service request | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Pallavi, As requested, we have changed the status of activities as "Completed" from the back end as the activity owners are now inactive in the system. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
Error in Aadhar no upload | Hi Team, we are unable to upload aadhar no for the the below mentioned employees as they are rehired
Employee
Code
Aadhar No
Old employee
code
AQ019164
379790195920
50008
AQ020669
913054080738
CB05992
Please help in updating the same Ansu Singh | aadhar mapped to inactive id | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Team, Found few more cases facing the same issue
Employee code
Aadhar no
Old cod... |
Change date of joining | hi, Please change date of joining of below employees:
29739
Devika J
17-02-2021
29740
Arpitha A
17-02-2021
29741
Sunil Kumar N
17-02-2021
29742
Mary D... | As per the requirement we have updated the DOJ for the mentioned employees. | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you Regards, Veerapandian R, Hi Aishwarya... |
Actual relieving date cannot be a Holiday | The actual relieving date cannot be a Holiday. While raising or 1st level approval this validation was not thrown by the system. But the system is giving this validation during HR approval. | Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-06 08:50:46 UTC, Hi Pallavi, As explained over call, 6th Apr 2021 was declared as a Holiday recently. Hence the validation is now thrown by the system. As suggested, request you to change the date to 7th Apr 2021 and proceed with the same. Regards, Gowtham. N Product ... |
Deputation Report | Dear Madam,
request you to please provide a report called deputation report.
it is same like employee movement report but where the location of employee Dosent changes.
Regards,
Sowmya | we have created the i reporter "Employee Movement Deputation Report". | Product | Service Request | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below reported concern and update you shortly. Regards, Srujana.M, Hi Sowmya, As per your request, we have created the i r... |
Payslip | Dear Madam,
employee payslip is not generated.
while we are trying to generate the payslip we are facing an error that kindly select the employee. please do the needful EM ID; 107850 | pay slip process has been done. | Product | Clarification | null | Payroll Wizar | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below-reported concern and update you shortly. Regards, srujana.M, Hi Sowmya, We have generated the above-reported employee... |
Employees not viewable in EDR | Dear Madam,
yesterday we have pulled back 2 employees resignations from spark and made them active. but those 2 employees details are not viewable in employee details report. please do the needful.
EM ID: 108100
EM ID: 107639
Regards,
Sowmya | We have corrected the below-reported employees' pay process status. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below-reported concern and update you shortly. Regards, srujana.M, Hi Sowmya, We have corrected the below-reported employ... |
Issue in Associate Movement Form | Hi, Prachi Redkar (3514) is unable to raise transfer in system for below mentioned employees. She is unable to get drop downs in "Action" field inspite of proper mapping in all the forms. Please check and help resolve. Her login details are as follows: Authentication: Active User ID: hoadl\prachi.redkar Pass... | Role mapping & Action reason role mapping gap | Product | Configuration | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As explained over, for the below 3 employees the login user(Prachi Redkar) is facilitating only for ... |
Need to change Date of joining of candidate Ankush Kumar | Please change the date of
joining to 05-04-2021 for candidate Ankush Kumar. Screenshot attached for your kind reference | Clarification | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, As per the request, we will change the date of joining to 05-04-2021 for candidate Ankush Kumar. ... |
Helpdesk Ticket | Hi Team, Ticket are reflecting as open in Roopa queue after this has been actioned by the respective person. Please check. Attached the snapshot for your reference. Regards, Banu Simon | The query is escalated and went to roopa | Product | Clarification | null | Help Desk | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, As per the reported query, wee understood that the Help Desk Tickets are reflecting under Roopa's Login in system. We will check the ti... |
Employee Name & code mismatched | 22871
Employee code pertaining to Rohit Talware but in ERP system showed name Jasmine
Ricky on same empl code. | Name incorrect in UAT. | Customization | Clarification | null | Customization | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11823, Hi Madan, We will check on the reported concern e-code being tagged to another employee name in the ERP s... |
Workflow missing | Below mentioned employee workflow are not visible Rahul Bakshi Sandeep Tiwari Rohit Talware | Suggested to use Forms raised by me | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team,
This is our audit requirement hence request you to close asap before any escalation.
FYI.
Rgds,
Madan... |
RE: FW: New WHS Mobile number - invalid mobile number displayed in HAPPAY | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please refer below screen shot In which I am not able to update mobile no. of NBHC06091 ^ Eeli Durga Prasad. Please do the needful.
[cid:... | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Manoj, We understand that you are unable to update mobile no. of Emp- NBHC06091. We will check and update you on the status shortly Regards, Judhistira.M, Hi Manoj, As checked, duplicate records were updated for below Employee so we have done the clearance. Henceforth you will be able to update the m... |
failed transaction issue. | Hi, Please help us to reprocess the failed transaction present in EmpvM2802 account. Regards, Pinkiiy Raval | first name is null | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, As per the reported query, we understood that the transactions has moved to the Failed Transaction and it ne... |
Attendance Report | We are unable to download the attendance report | no space in server | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis yesterday we understood that there was no space in the C Drive on Primary Applicatio... |
Clearance activity mail trigger | Clearance activity mail doesnot get triggered to the activity owners.Please configure tthe same. | We have changed the number of days as 20 and checked. "Activity Clearance WorkFlow Pending Mail" is getting triggered to the mapped role fetching the the transactions pending 20 days before the relieving date of the employees. As discussed the notification cannot be set adhoc to the actor choosing in the employee clear... | Product | Configuration | null | Separation Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
Attendance Regularization | Dear Team, I changed the Attendance type for Mumbai and Pune employees from HID to Deemed Present yesterday. I understand attendance regularization will not be applicable for Deemed Present category today onwards. However employees are unable to raise regularization request for past month either. Please... | Nil | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Esha Patil Padwal, As reported query says, attendance regularisation is not applicable in end user login, ... |
New OU Mapping in forms | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We are going to create new OU, new departments and designations, needed to know which all forms we need to map, like leave config etc.
Please sh... | Please note , if New OU, Designation and departments are created, the same will have to be mapped in Forms (Compensation Template, Leave Configuration, Manage Role Player). | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Rishi Ranka, Please note , if New OU, Designation and departments are created, the same will have to be mapped in Forms (Compensation Template, Leave Configuration, Manage Role Player). For further clarifications please call. Regards Wasim, Hi Wasim,
Apart from this do we have any other forms for mappi... |
BLR- Attendance Calendar | Hi Team, The below employee weekly off need to be updated from Apr 01, 2021 as the changes has been updated on Apr 07, 2021: 1. ECWBLR01108- weekly off should be Sat & Sun. 2. ECWBLR01350- weekly off should be Fri & Sat 3. ECWBLR01558- weekly off should be Mon & Tue 4. ECWBLR01962- weekly off should be Fri... | Change request | Product | Data Correction | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shwetha R, As reported query says, weekly off needs to update in the calendar for below reported employees, he... |
Mobile handset eligibility update | Dear Team, Plk fix attached issues (in mail). Check this for entire forms if FY had to be changed | financial year changed, ran credit scheduler. | Product | Configuration | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan, Attachment is missing, request you to please share the attachment of issues to proceed on the same. ... |
Need to check if record resignation reminder email is going to RM till LWD is approved | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Need to check if record resignation reminder email is going to RM till LWD is approved.
Thanks & Regards,
Rishi Ranka
Director - Talent
... | Add Reminder form configuration clarifications | Product | Clarification | Separation Management | Separation Management | null | null | null | Closed | Hi Rishi Ranka, Request you to please navigate to Add Reminder Form ,and check for the configuration of 1 Day,check if RM role is mapped for the same ,then Reminder will get triggered to RM if the Record Resignation is pending for the employee more than 1 day,but the scheduler for Record Resignation Reminder has been ... |
BLR-Leave bal difference in settlement form for inactive employee | Hi Team There is difference between Total no of leave bal in Leave bal & settlement form for one inactive employee ,it is repeated issue , please check Emp Id : 1421 | The given employee leave data struck in the queue table hence one day leave not added to the Leave balance in the Settlement form | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that the Leave balance showing in the settlement fo... |
RE: Resignation revocation of Vaibhav Bhatia(C168988) is pending for action | As per the Manager i.e. Gaurav Sehgal, he has approved the Resignation Revoke form.
However:
* No email triggered
* The form is still visible under his queue
* When the Manager attempts to open the form now, it throws a system error message
* The form is seen as pending from the employee's view... | Form is pending with approver | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Nayomi Shah, As reported query says, application needs to access in the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Nayomi Shah, We observed that employees revoke is pending with... |
RE: Unable to update the Bank details |
Hi,
Unable to update the Bank details.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:imagebab8c1.JPG@9b93a85b.4483dafb]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560... | Bank details has been updated for active employee. | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Pradeepa C T, We have checked attached account number are mapped to active employees in the system. Request you to check and revert for any further clarifications. EMP_STAFFID EMP_BANKNAME EMP_ACCOUNTNO HT05012 Axis Bank Hassan 915010043120008 HT04944 Axis Bank Hassan ... |
FW: HRMS Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please change the candidate name in offer letter from backend as we are not
able to do the changes,
Name in offer: Maru Nanjibha... | FN_OFFER_LETTER_25 - Customization SP | Product | Data Correction | null | Offer Management | null | null | null | Closed | Hi Saurabh Soni, We understand that the below candidate name has been updated through backend and please check generating the letter again. Kindly check and update us. the candidate name in offer letter from backend as we are not able to do the changes, Name in offer: Maru Nanjibhai Required Name: Maru... |
Do we record resignation data uplaod | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
We have 113 cases for whom we need to update resignation from our end so we wanted to check if there is any upload option or any backend updat... | we do not have the option to upload Record Resignation of employees as it involves multiple form Functionalities such as Separation Activity and Final closure, Each employees Resignation has to be done individually. | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Rishi Ranka, Please be informed, we do not have the option to upload Record Resignation of employees as it involves multiple form Functionalities such as Separation Activity and Final closure, Each employees Resignation has to be done individually. Thanks for Understanding Regards Wasim |
Required tax notification | Hi Team, Please consider this as an high priority and share the reject notification information sent to the employee for HRA tax exemption. Please check the notification details from the backend and share the information ASAP. Please find below employee details Emp Id: ROS0238 Emp Name: Sarath Kumar Nanda Da... | Provided the clarification | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thokala Umamaheswar Rao, As requested we have checked and found that the transaction which was raised by the e... |
JO's Deletion | Dear Iswarya,
Please delete JO's of below employees:
Emp Code
Emp Name (As Per UID)
Aye1063
Manikandan R.
Aye1715
Prem Prakash
Aye2189
Adarsh Gaurav
AYE5045
BASKAR M
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
... | Data correction | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Palak sodhi, As per the request, we have deleted the below employees Goals. Aye1063 Manikandan R. Aye1715 Prem Prakash Aye2189 Adarsh Gaurav AYE5045 BASKAR M Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect... |
Notification mail not updated - PRIORITY | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
This is to bring to your notice, the notification mail content is not updated, though the same is updated in the mail content builder. Pleas... | Mail content configuration | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Amolika, We have modified the mail content for the message name "Notification self new" as this is the one configured in workflow to be sent to employees on submission. We will monitor the mails on Mail viewer and confirm you once it is triggered with proper content. Regards, Gowtham. N Product Support ... |
Unable to upload Email ID | Dear Team, Unable to upload Email id of following employee. 1 NBHC06185 Pankaj.Singh@nbhcindia.com Email Id already Exist while trying to insert 2 NBHC06184 Dipesh.Pawar@nbhcindia.com Email Id already Exist while trying to insert | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you are unable to update Email ID for below employees. We wi... |
FW: ISSUE IN PMS Process Release - AY2020/21 | Dear Jay,
Further to our conversation, could you please look into this and resolve the same.
Regards,
Nainesh
From: Sahib Singh Walia
Sent: Tuesday, April 6, 2021 6:21 PM
To: Nainesh G Shah <naineshg@efl.global<mailto:naineshg@efl.global>>
Cc: Vikas Parcha <vikasp@efl.global<mailto:vikasp@efl.global>>
Sub... | Clarification Provided | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Nainesh, Post analysis we understood that the mentioned issue is not occuring in GS form of the employee. As discussed kindly check with the employee and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Location Change | We haven’t updated any location change to Chennai but the system reflect as BLR location for Vinay KS.Kindly check the flaws and let us know the same. | clariication | Product | Clarification | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11885, Hi Senthil kumar M S, As per your request , We have verified that this employee LOCATION is showing as CHennai HO .... |
Ticket for Access to ERP - Two onboarding resource | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We need ERP/Empower access for two off role team members of onboarding team. One permanent basis and one temporary.
They shall have access to ... | Guidance on creating employee & providing all required access for the employee onboarding. | Product | Service Request | null | Application Access Management | null | null | null | Closed | Hi Ritu, We will initiate a call around 12 PM today to understand the requirement in detail and thereafter plan further steps accordingly and guide you on the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688/8072250167,
Sure Gowtham.... |
per diem population issue of Deep Shah | Dear Team, Another issues with per diem population. Kindly share RCA & fix this asap. Rgds, Madan | Ticket booking not done. Per diem is calculated during ticket booking and same will be reflected in Travel expense. | Customization | Clarification | null | Travel Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan, We checked on the reported concern and found that the "Ticket Booking" is not done yet for this employee... |
Marked as Leave | Debmalya is marked as absent in HRIS for the whole month of March 2021. | Employee details are updated rom chris with wrong effective date | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11884, Hi Senthil kumar M S, as per the query ,We have understood that attendance or this employee is marked leave .We wil... |
Goal Agreement | One employee goal agreement approved by supervisor is incorrect. Now it’s in self-appraisal page. We need to restore that to goal agreement page. | goals moved ack to employee | Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query we have understood that Goal setting need to change to saved status.We will do the... |
Final closer | Dear Madam,
we are unable to do final closer of the employee as her last working day is a sunday. we tried from our end but unable to do. please do the needful.
EM ID: 65815
Regards,
Sowmya | In the adrenalin configuration editor form configuration _name "LWD_CONF" value is 'Y'. That means if an employee's last working date falls under weekly/holiday then the system will show the validation. Please ask the employee to change the configuration value and submit the final closure. | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, In the adrenalin configuration editor form configuration _name "LWD_CONF" value is 'Y'. That means if an employee's last working d... |
Mass shift upload not roasting the shifts properly | We have updated mass shift yesterday night for approx 1000 employees from 01 April to 31 Mar-2022. but for few employee are updated and few are still not roasted. please check and update at earliest. | Since the shift data is roasted for the entire year which is more than the 3 lakhs records and the other main integration schedulers also configured between every 3 hours. The entire shift data takes time to reflect the same in the application. | Customization | Clarification | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, From the above description, we understood that the roasted shifts not reflected in the ap... |
PMS Issue | Dear Jay,
We have following issue with the PMS process, could you please check and resolved the same.
[cid:image001.png@01D72BBF.93095810][cid:image002.png@01D72BBF.93095810]
Regards,
Nainesh
Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not... | Formula was not defined under formula builder | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Nainesh, We will check the above query regard to PMS issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, Post analysis we understood that when we load the 'Performance Appraisal ' form we don't receive any error and also pl... |
FW: Probation Evaluation of Anil Bishoyi Raised on 2021-Apr-07 12:25 has been Approved. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej On... | Received user was functional manager and workflow was configured to send approval notification to Functional manager | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Gyanamayee, As per workflow configuration for Confirmation Appraisal (Probation Evaluation), on approval of the same, below listed role players will receive the same. Employee (Self) Reporting Manager Functional Reporting Manager HRFAC In this case, Prashant Vatkar is the Functional Manager of "Anil Bishoyi"... |
Increment letter not coming | Dear team, Increment letter not coming, plz check. Regards Mahendra | Increment Letter is for CPT Module in system | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Please provide us sometimes, we will schedule the call related to Increment Letter... |
Need Updated HRMS data | Need Updated HRMS data | Backend data extraction | Customization | Data Correction | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, We will check the reported query on HRMS data in existing connection and will share the updates... |
Weightage Validation - More than 100% | Dear Iswarya,
Please let us know in case of any JO weightage exceeds 100%.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
--
*************... | Data correction | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Palak sodhi, As discussed over call, we will check at the backend and update you in case of any JO weightage exceeds 100%. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri... |
FW: issues in self assessment in Adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej On... | Customer confirmed that user is not facing issue now | Customization | Clarification | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, We understood that you are currently in internal meetings. Request you to please call us to connect over remote session for reported concern. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi,
Pls take control
Gyana... |
FW: Self -Appraised forms are missing in HRMS | Dear Iswarya,
Please check and resolve below issue as 31 Out of 38 forms are reflecting on HRMS.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
From: Deva... | Data corrections | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Palak sodhi, we will check the below 31 Out of 38 forms are reflecting on HRMS. Once resolved we will update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@m... |
Loan Report | Please provide the report of Loan as per below format
Employee
ID
Employee Name
DOJ
Designation
Location
Region
Advance Type
Approved On
Advance Amount
No of EMI's
Amount Recovered
Balance Amount | view created and mis report name shared | Customization | Configuration | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Please add Employee Status also at the last (Active/Inactive), Dear Vidyasagar, We have taken the connectivit... |
clock in clock out report | Dear Team, we require clock in clock out report according to attach format, kindly check and update. | Not feasible to modify the product report | Product | Service Request | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As we have discussed over the call, we are unable to do any modification in the product clo... |
Change Brand of Inactive employee | Hi, Please change BRAND of inactive employee from backend. Babar Khan (10649) Brand : GD | null | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As suggested by you, we will connect after 5 PM and update the Brand value for the inactive employee vi... |
Appraisal Status | We are unable to figure out the appraisal Status of below employees. Employee ID Employee Name Date Of Joining / Re-Employed Grade Permitted Location Department Status Pending With Pending With 2671 MELJOE STEPHEN FERREIRA 05 Jun 1996 SMG4 - ENG Mumbai ENG NOT COMPLET... | transaction ailed while approval | Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, We have taken session and working on the query.Please provide us some time we will let you know the s... |
New Tax patch updation | New Tax patch updation for Financial year 2021-2022 | FY Change Patch | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Below are prerequisites to complete the above-mentioned activity. March’21 payroll month confir... |
Delete resignation reasons | Delete resignation reasons from reason master. | As discussed over the call we have been informed to close the ticket. You can raise a ticket if any changes needs to done.
| Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi, Ple... |
RE: LOP upload | Hi,
I am not able to do LOP upload for EE 22223, getting validation as "As Intervening Holidays/Weekly Off is Yes, leave has been already raised for the weekoff/holiday, cancel existing leave request and raise leave continuously while trying to insert". Siva and I have checked the configuration yesterday however, were... | Dates were not considering properly, inserted via back end and closed | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta, PFB screenshot of error when giving the "To date" as 14-Mar-2021, as it is a weekly off. Request you to please give it as 12-Mar-2021 and the upload is a success. Screenshot given for your reference. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com... |
Create new Data for about 250 Employee with new Emp Code and Date of Joining | Dear Gowtham,
As discussed on Monday(05-Apr-2021) please suggest us the task option with the risk and task list for below activity.
* Create new Data for about 250 Employee with new Emp Code and Date of Joining
So that management can give us go ahead for activity which is having less risk.
Thanks an... | Service request | Product | Service Request | null | Transition Management | null | null | null | Closed | Hi Vinay, As explained over call, below are the 2 approaches possible. Keep the same employee codes active and change the DOJ alone in the system for all employees. Deactivate old codes and Create new codes and fill in all the details all over again. We will assist you with the approach chosen from your end.... |
Salary Hold/unhold | Salary Hold/unhold Mail triggers to be sent to payroll team | Salary hold process to be guided and implementted | Product | Service Request | null | Pay process | null | null | null | Closed | created_by: 2043097241383
time: 2021-04-07 05:29:35 UTC, Hi Archana , We will check and configure mail for Salary Hold/unhold Mail. Regards, Judhistira.M, Hi Archana, We will configure mail for Salary Hold/unhold today and update you on the status. Regards, Judhistira.M, Hi Archana, We will con... |
Goal setting not initiated | Goal setting has not been initiated is showing for Emp-NBHC05802. | Clarification. | Product | Clarification | null | Performance Management | null | null | null | Closed | created_by: 2043097241383
time: 2021-04-07 05:25:07 UTC |
Performance Appraisal Settings | Initiation of PMS 2021-22. | Configuration. | Product | Configuration | null | Performance Appraisal | null | null | null | Closed | created_by: 2043097241383
time: 2021-04-07 05:21:35 UTC |
Emp Movement issue for a specific grade - DT1 | Dear Gowtham,
We are getting error for movement of 111064 Atul Santosh Mapari , grade DT1. Options for Movement under Action * and action Reason* not showing.
Mentions - "Internal System Error Contact your administrator"
Please check and resolve.
[cid:image001.png@01D72B9B.4C85A070]
Thanks and Regard... | DOJ updated via back end by customer, earlier employment records are still available. Contract end date was earlier than his DOJ. | Product | Data Correction | null | Transition Management | null | null | null | Closed | Hi Vinay, Please join the below link, https://us02web.zoom.us/j/88375107797?pwd=MjNicXRQdXlqUVVpeEpkcm5VRFdodz09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Vinay, As explained over the remote session, we found that the employee... |
ESS & NON ESS config | Dear Team, Kindly do the needful as per following. ESS & NON ESS config- this swill be done and
guided by Judhi to all RHRS as well. Regards, Supulaxmi Konar Hr-Operation | License count exceeded. Helped in identified and delete excess count from back end | Product | Service Request | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will check and update you on the status shortly. Regards, Judhistira.M, H... |
PMS Allignment for Indiect/Corporate employees | Dear Team, Kindly do the needful as per following points. 1. PMS
allignment for Indirect/Corporate employees only.- RHrs need to be trained on
tagging by Judhi Regards, Supulaxmi Konar Hr-Operation | Training on how to do mappings | Product | Service Request | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will check and update you on the status shortly. Regards, Judhistira.M, ... |
UAT id creation | Dear Team, Kindly provide UAT id & password of 20511, also provide iReport Access. | clarification provided | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11748, Hi Sandeep Jangid, Based on your request regarding provide UAT id & password of 20511, also provide iRe... |
Goals open for FY21-22 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Pls check and confirm.
1- Current appraisal is in process, however if we want goals to be open for this FY 21-22. Is it possible?
... | clarification | Product | Clarification | null | Calendar Setup | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, the GOAL process for the FY 21-22 can be opened while processing the FY 20-21 SELF APPRAISAL process. Once the FY 21-22 has been initiated , the Appraisal of FY 20-21 can be done by choosing the respective Appraisal calendar. Please check and let us know for furth... |
FW: Account Locked -0006 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi
The account of employee 0006-Rajnish RamDas Bailoor has been locked.
Kindly look into it.
Regards
Sonali
Manager-HR
From: Rajnish Bailo... | password updated | Product | Data Correction | null | Security | null | null | null | Closed | Hi Sonali Srivastava, As discussed over the call, have Updated the reported employee password as adnet1. Please do login and revert us in case of any clarification. Thanks & Regards, Abirami K |
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