subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Remove JO from Backend | Dear Iswarya,
Please remove JO of below employees on urgent basis:
Emp Code
Emp Name (As Per UID)
Date of Joining
Designation
Department
Location / Branch
State
Aye1167
Harish Soni
11-Sep-17
Assistant Credit Manager
Credit
Bikaner
Rajasthan
Aye1560
Indr... | Data correction | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Palak sodhi, As per the request, we have deleted all the below employees goals in the System. Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswar... |
Priority No. 2 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
With the permanent closure of our Delhi office M/s. GS Engineering & Construction Delhi Pvt. Ltd., we would like to disable / remove the fo... | Please find below the respective master forms where you can navigate to and make the relevant master inactive. Request you to please do transfer/movement of existing employees to other masters (or) deactivate the employees if applicable before making the masters inactive as the system will not allow the same if the mas... | Product | Clarification | null | Setup HRMS | null | null | null | Resolved | Hi Greta, Please find below the respective master forms where you can navigate to and make the relevant master inactive. Request you to please do transfer/movement of existing employees to other masters (or) deactivate the employees if applicable before making the masters inactive as the system will not allow the same... |
RE: Investment Declaration-Mail Draft. | Dear Team,
Please help Ms. Sonali to close the below Payroll point. In case of any query, you may reach out to copied email ids of Ms. Sonali or Mr. Viswanathan.
Regards,
Kanika
From: Sonali Srivastava [mailto:Sonali.Srivastava@artfertilityclinics.com]
Sent: Thursday, April 8, 2021 6:17 PM
To: Kanika Thakur... | Financial Year patch deployment | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi Kanika Thakur, We have to deploy the patch to change the financial year for 2021-2022, we have forwarded the same to the product team, Provide us sometime line once deployed will be updated. Abirami K, Dear Abirami,
The patch has been deployed by the Cloud Team. Can you please check and enable the Tax Decla... |
Goal Setting page issue for Ki employees | We have announce the goal setting process for all employees in our organisation, but the "Save" and "Submit" options are not available for the employees who's ecode starts with "K00" - ki mobility employees. please check and resolve immediately. attaching the supporting document | In the review details form, the DOJ is mentioned as less than 01-oct-2020. Due to that 01-nov-2020 employee's goal setting not initiated. | Product | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, From the reported query, we understood that the Goal setting was not initiated for the KI mobilit... |
TAX DECLARATION FY 2021 - 2022 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Adrenalin Team,
Pls. share the configuration steps for below:
* To open the Income Tax Configuration (old & new tax regime) for April 2021 ... | provided the clarification | Product | Clarification | null | Tax | null | null | null | Closed | Hi Sonali, Noted your below points, We will share the steps as soon as possible, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As Per request, We have attached the details from our end, Kindly check your end and share feedback. Thanks and Regards... |
Attendance error in HRIS | Please find the screenshot, there is an error in attendance calendar the roster has been made for employee A01886 - SURAJIT KUMAR PAUL, but attendance shows as absent as well as his IN/OUT time is also showing 0. | employee attendnace is update due to movement in chris | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11885, Hi Senthil kumar M S, As per the query , We have understood that even ater shit roaster attendance is marked as... |
FW: Leave balance not updated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
PFB and Resolve
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Lim... | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Gyanamayee, Whenever a leave type is not reflecting, it is only to do with mapping. You can check the same via "Leave Configuration" form. Please find below screenshot, employee belongs to "GAVL Operations" which is not mapped to CPL leave type, hence not shown. Regards, Gowtham. N Product Support ... |
Urgent - Goals to be added - Annual review form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Pls let me know if we can add more goals in annual review form.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Descriptio... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, As we discussed earlier/last year as well, the Annual review is to review the goals finalized during Goal setting/Mid-year review. Goals cannot be added during Annual Review process. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-3... |
Employee Details update error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Employee RAJKISHORE G JENA ^ 890999 is not able to update the employee details in the system. Below is the screenshot of the message generated whil... | Adhaar number updated | Product | Data Correction | null | Employee Information | null | null | null | Resolved | Hi Sonali, For the below query, We have understood the Aadhar number already exists error throw, Kindly share the below employee Aadhar number we will verify from our end and share feedback. Thanks and Regards Vijayakumar k, Hi,
PFB Aadhar card details of the employee.
[cid:image001.png@01D72F8A.E5... |
Fwd: PDD - FY 2020-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Jay
Request your help on the below email, please.
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/G3, ... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Balaji Damodaran, Request you to please mention us the new reviewer /approver name, hence we will do the changes and update you accordingly. Thanks and Regards, Dhivya . V, Hi Balaji Damodaran, As discussed over call, the changes has been updated for the new reviewer /approver name from your end. P... |
Re initiate Confirmation form | Dear Team, Please reinitiate confirmation form to level 1 C181279 | Confirmation reinitiation done | Product | Service Request | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11850, Hi Venkatesh, We will re-initiate the confirmation for the employee from the back end Regards... |
One Competency Missing in Q2 Screen - 9274 | Please note for below mentioned employee one competency is missing
in Q2 assessment screen. Emp ID – 9274 Emp Name- Prakash Kumar | Goal and competency have same name | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, We have shared the link to your IT Team for checking the query, once they have connected to th... |
PMS Initiation for Employee - AYE4699 (Region not mapped) | As per the request, the PMS has been initiated for the Employee - AYE4699. Please check. | PMS Initiation - AYE4699 | Product | Service Request | null | Goal Management | null | null | null | Closed | created_by: 2043095590673
time: 2021-04-08 10:34:50 UTC |
Self Appraisal Issue | Dear Team, The employee self-appraisal (L0) form routed by current reporting manager to previous reporting manager. Previous manger done some changes and sent it to the current reporting manager. Now the self-appraisal form not visible for both managers. Please assists. Emp Id: 1271,1035 Contact Number:... | Adhoc approval for self appraisal | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sachigadevi S, Please join the below session link. https://fastsupport.gotoassist.com/794346667 Thanks and regards Rumana Nasreen Akbar... |
Account head addition in Field:2 | Hello team, Request you to add Sairam Babu Gatti in Field:2 (Account head). For further clarification reach me on 9052417773. Thanks, Varun | Done the changes. | Product | Configuration | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and added the reported employee to the account hea... |
need some assistance reg. New emp creation in adrenalin | Dear Team, need some assistance reg. New emp creation in adrenalin. Regards, Leela | clariication | Product | Clarification | null | Manage Employees | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, As discussed over the call, we have understood that employee creation has no worklow and need to deine .we will sc... |
Emp(Mr.Gunji Sarath Chandu- 00547) SSO:503240562 not able to login to the Payroll page with his provided credentials | Dear Team, Emp(Mr.Gunji Sarath Chand) Emp ID: 00547 & SSO:503240562 not able to login to the Payroll page with his provided credentials. user name : bggts\503240562 Regards, Leela | requested to do the login id update | Product | Clarification | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem, As per discussed, Login id i s not update properly or employee. We will check the query and ... |
emp itslef Changes the data (Name etc) in Adrenaline which should not happend | Dear Team, In Adrenaline payroll, KSR Kiran Emp Code – 255 has changed
his name himself to “Shiva Ramachandra Kiran Kalepu". Ideally any employee
shouldn’t have access to change their data themself until it is routed through
HR. I request you to take this case and restrict employees to change their data directly. ... | requested to do worklow conirguration | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem, Kindly join this session, https://fastsupport.gotoassist.com/731894019, Hi Leela Rani Mane... |
Settlement entry - WH pay group |
Dear Jay,
As discussed earlier, the below employees are resigned in the month of March 2021 and have completed their final closure in Interface before confirming the Feb '21 paysheeet. Hence please rectify the same and confirm.
PAYGROUP NAME
EMPLOYEE CODE
EMPLOYEE NAME
Contract Logistics
01511
Nandini C R... | Made active from backend | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Sujatha, As discussed we have made the mentioned employees active in the system. We request you to please process the FEB salary and then do the final closure for the employees. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay,
Further to below msg, w... |
Employees not viewable in EDR | Dear Madam,
EM ID: 103844 Heera LAL JAt employee resignation is pulled back and now he is active. but his name is not seen in Employee details report OR Resigned staff status please do the needful.
Regards,
Sowmya | We have executed the HRMS payroll sync scheduler. | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have executed the HRMS payroll sync scheduler. Now the employee is reflecting in the Employee Details report. Request you to check and reve... |
FW: Career Anniversary greeting mail through scheduler AMLESH SHYAMLAL SAROJ | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please refer the trail mail, wherein employees and their managers are receiving mailer regarding Career Anniversary.
We need clarification regar... | provided the clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Reenu, As discussed over the call, We have analyzed the mail content builder form, and the scheduler name is "Greeting scheduler" The scheduler Content only tagged on "Employee Name", So the system trigged only on the name. If you want to remove the employee name tagged, The future career anniversary mail can'... |
RE: Re: Clock in/ Clock out report |
Hi,
Even though we have selected the grace time for late / early period as "0" while generating the clock in /clock-out report we can view Late & Early mentioned against in time & out time.
Kindly look into this issue on priority as our audit has started.
[cid:image002.jpg@01D72C83.45A4B8C0]
[cid:image003.jpg@0... | Grace time to set accordingly. Clarification | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta, As mentioned by you, the Grace period is currently 0, which means that grace time is not given to employees, and if the employee logs in even 1 minute after the shift start time or log out even 1 minute before the shift end time, the report will reflect as late/early accordingly. If you do not want the ... |
EMP ID creation mismatch | Hi Team, Need help to rectify emp ID creation date for last week joiners. One of the staffs ID 1321 was incorrectly approved who joined on a later date. Regards, Ganga | E Code change requested | Product | Data Correction | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gangamma Kekada, As discussed, we understood that the Ecode has to be changed for two employees 1321 and 1330 in system. Please provide us sometime... |
Jo's Deletion | JO's need to be deleted for the Employee - AYE1400 and AYE4780. | Data correction | Product | Data Correction | null | Goal Management | null | null | null | Closed | created_by: 2043095590673
time: 2021-04-08 08:31:41 UTC |
7th April Attendance not synced | 7th April Attendance not synced , please check the issue | Attendance Integration scheduler got failed. So we have rescheduled the scheduler once again to sync the attendance data | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above query, we understood that the 07-Apr-2021 Attendance data not synced in the app... |
FW: Family Details Report Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
While creating Family Details Report from I-Reporter Designer, I am encountering the below error. Please check and resolve.
[cid:image00... | Space removed in the employee number column in the backend | Product | Data Correction | null | Personal Data | null | null | null | Closed | Hi Sonali Srivastava, we will check the irpeort configuration from our end and revert you back ,Please provide us sometime line THanks & Regards, Abirami K, Hi Sonali Srivastava, Please generate the family report and check now , We have made necessary changes to pull the record and generated the same from ... |
Salary Register for Current Month | We are unable to generate the Salary Register for Current Month | columns added based on requisition | Product | Patch Deployment | Payroll Management | Monthly Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As discussed over the call, we have received the connectivity now, we will analyze the concern on ... |
FW: how to update leave in HR system Mangesh H Kamble 01528 | Dear Jay,
There is a leave allocation issue with the below employee, could you please check and resolve the same.
Also, please check if there any other employees who have similar issue.
Regards,
Nainesh
From: Manindar Shamkant Gawand <manindarg@efl.global>
Sent: 08 April 2021 11:20
To: Nainesh G Shah <na... | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Nainesh, As discussed we will check the reported query on leave issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, Post analysis we understood that the mentioned employee is not yet confirmed and as per the leave configura... |
Notice Period of FTC employee | Dear Team, while creating new FTC role we have mentioned Notice period as 15 days but after mapping new role to employee still notice period is reflecting as 30 days. Regards, Supulaxmi Konar Hr-Operation | Clarification. | Product | Clarification | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that 30 days notice period is showing for FTC Employees. We will che... |
Unable to update the UAN Number |
Hi,
Unable to update the UAN Number.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image40a3f8.JPG@003ca7d4.46b40cff]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001,... | We have removed the inactive employees' UAN numbers. | Product | Service Request | null | Employee Movement | null | null | null | Closed | Hi Pradeepa C T, We have removed the inactive employees' UAN numbers. Please upload the data for active employees and check for any further clarifications. Regards, Srujana.M |
Leave configuration checking | We need to check the leave configuration and other leave issues pertaining to last financial year. Request your support for validation. | taken session and explained leave coniguration | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query , We have understood that need to provide Leave Configuration clarification. Pl... |
DOB updated Wrongly | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Jay,
We have wrongly entered birth date for the candidate Rajni (
rajni.chopra@icloud.com)it should read 11-May-1969 and not 5-Nov-1969.
... | DOB update | Product | Data Correction | null | New Hire On-Boarding | null | null | null | Resolved | Hi Balaji Damodaran, We have updated the DOB of the mentioned candidate from the system. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Attendance | Dear Team, We are finding in attendance absent for all Employees on Sunday 04.04.2021. Kindly check and rectify the same. | scheduler is not run on 04th Apr 2021 | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Edg/84.0.522.52
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As per the reported query, we understood that the attendance is showing as a... |
FW: Regarding off-Comp Off-0072 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi
Employee-0072-Deepak Singh is unable to apply for comp off.
Many employees are facing this issue.
Pls check.
Regards
Sonali
From: Deepak ... | Change the config in the leave additional configuration form | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | Hi Sonali Srivastava, Team, We will initiate the call to discuss on the above point for the better clarity!! Abirami K, Hi Sonali Srivastava, As discussed over the call, Comp off request is not raised in the system so, please raise the comp off request and after the approval then the employee will get the credit in th... |
Annual Bonus Report | Dear Team,
Kindly arrange to provide Annual Bonus & CTC Leave Encashment Report for all
the entities.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.56... | Backend report export | Product | Service Request | null | Compensation Management | null | null | null | Closed | Hi Anoopsingh, We have taken the connection and provided you the requested report from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
FW: Regarding the punching App-0062-Ruksar Ansari | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
HI
Employee Ruksaar-0062 is unable to mark the attendance as her account is locked.
Regards
Sonali
From: Ruksar Ansari <Ruksar.Ansari@artfertili... | Lock is removed | Product | Data Correction | null | Security | null | null | null | Closed | Hi Sonali Srivastava, Team, Have removed the block for the reported employee ,Please check and revert in case of further clarification. Abirami K |
LWD mismatch QCR_109 vs QCR_110 report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We have noticed that there is a mismatch in the QCR_109 LWD Vs QCR_110
LWD.
Please refer to the below sample case.
Also for the Nisch... | lwd update | Customization | Data Correction | null | Job Data | null | null | null | Closed | Hi Balaji Damodaran, As discussed we qre working on the reported query on LWD issue for the mentioned employees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed the same has been corrected. Kindly check and let us know the feedback. ... |
Error in Employee Report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
In the Employees report Type of Employment is coming as Blank for many employees, please let me know from where it is picking up the data.
[cid:image00... | Report Logic | Product | Clarification | null | Monthly Reports | null | null | null | Closed | Hi Rishi Ranka, Please connect on below Link to check and assist on the said report Field where the Type of employment is getting pulled. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Wasim,
I have joined the connection please close this ASAP.
Thanks... |
Fixed Term Employment | We are going to recruitment few employees under "Fixed Term Employment", whereby they will be under employment for a limited period of 1 or 2 year. If we create a new paygroup for these type of employees, can we have separate services of Payslip numbers for them than the one that we are having now. | Provided the clarification. | Product | Configuration | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi KARTHIKEYAN. K, Requesting you to connect the below link. https://fastsupport.gotoassist.com/389099576, Please send us ... |
New Financial Year Package UPload | Please send us the link to upload the new financial year package for 2021-2022 immediately. | March’21 payroll month confirmation (Confirm process). | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, We are glad that we are entering the financial year 2021-2022 and it is mandated to make few changes in you... |
Calendar Change | The attached screenshot employees calendar wrongly updated as Chennai, Yesterday We have updated as Chennai-HO but few highlighted cases as mentioned below, there attendance calendar shows absent for 3rd and 4th April. Kindly check and do the needful | data is wrongly integerated rom chris | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11982, Hi Senthil kumar M S, As per the query , we have understood that there is Location change or employees. We will che... |
PERFORMANCE INCENTIVE | There are 2 elements for the same element. Please use the other one to clear this. Refer the attached screenshot | PER_INCEN, PER_INC | Product | Clarification | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have understood that there are two elements with the same .We have reque... |
location mster duplicate | There is a duplication in the location Master. Refer HO & MAA stations. Refer the screenshot. | Location name is changed with space | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have understood that Location name is showing twice . We have initiated sessio... |
Shift change request page changes | Hi, Need to make some changes on shift change request_2442 page. where presently showing all the active shifts but we need only few of them. other shifts will remain active on other reports and pages. list of shifts are mentioned below to be removed from Shift change request _2442 page.
... | removed the unwanted shifts from the SFT_CHANGESHIFT_DDLFILL_2442 SP | Customization | Patch Deployment | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, As per your request, We have taken the session on Friday and removed the below shifts from the c... |
March Payroll Confirmation | Hi Srujana/Vijay,
This is inform you that March 2021 payroll month has been confirmed in the system.
Best Regards
Harsha Jaikalyani
Executive - Compensation & Benefits
Mobile (IN): +91 8378866943
Landline: 022 61083105
harshaj.service_provider@bicworld.com<mailto:harshaj.service_provider@bicworld.com>
[ci... | Financial Year Batch deploy 2021-2022 | Product | Clarification | null | Payroll Setup | null | null | null | Closed | Hi Harsha, Thanks For your confirmation, We have deployed the financial year batch 2021-2022 From our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k |
Unable to Process FNF Settlement in Adrenalin | Dear Team, We are unable to process the FNF settlement in Adrenalin the error shown as no records to display while processing the FNF settlement in Adrenalin. Please look into the matter as we need to do some urgent payment today. Regards Abhishek 8240332855 | Final closer not completed | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the call, The reported employee we have found the final closer not completed, S... |
Adrenalin Notification-Audit trail | Hi Rumana, Could you please find an audit trial how and when did the adrenalin notifications got switched off? As we discussed over the call i can confirm you that OSBI IT team haven't switched off the notifications and for the few seconds when you switched it ON we got couple old Adrenalin notifications. | Mail Notifier services stopped | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gangamma Kekada, As discussed over the phone, for sending a mail from HRMS to Mail Server, we have a services in Application server called Aes-Mail... |
LOP scheduler leave not applied for inactive employee | For the LOP scheduler that was run on Mar 26 the leaves were verified and updated but the leaves are not applied for the inactive employees. For eg. id:112795 worked only till Mar 3 and leave was applied till 24th but loss of pay did not effect in the inactive pay process. Please check. | issue due to clean up of auto leave debit for past month | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jery Jose P, As per the query ,We have understood that LOP is not done to Inactive employees . We will chec... |
Absonding_approval_missing | The LWD of below associate is 26th March but still she is reflecting active in system.STM10784 Ayesha,Separation activity is not reflceting pending with manager and vendor (STM01)Kindly check and confirm | two bank details with salary account as yes | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=1&requested_by=0&wf_filter=resolved_or_closed, Hi Raksha Dayma, Please find the at... |
Pan card unable to upload | Dear Team, Pan card unable to upload of the following employee : NBHC06203 ^ Abhigna Nileshbhai Khajuria Pan :
ECQPK5175L
Regards, Supulaxmi Konar Hr-Operation | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you are unable to update PAN for below employee. We will che... |
Clarification | Password policy in force is applicable or not in production. if we change the minimum number of character in password length; will it ask to change password immediately or on its cycle of 60 days? kindly confirm. | Clarification | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that the you need clarification on Password policy in force is applicable or n... |
Exit_approval_not reflecting | Dear Team, we are unable to find the below mentioned associate's exot forms with vendors (STM01),kindly check and confirm the reason | Duplicate bank details | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, data is not visible in the vendor as well as managers login, hence we wi... |
Same TRANSACTIONREFNO is assigned for 2 different Field force claims | Same TRANSACTIONREFNO (FLD_TEXP_403075) is assigned for 2 different Field force claims of Emp# 003754 & 004306 and hence the data of Emp# 004306 is not transferred to the intermediate table payroll_expense_detail of GMPLIVE DB via job to post it in the ERP | patch deployed in UAT | Product | Patch Deployment | Claims & Reimbursement | Customization | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, Kindly join this session https://fastsupport.gotoassist.com/306677036 Kohima Gopi, The key is not valid pl. p... |
Employee movement | Dear Madam,
please find the attachment. we have done employee split merge and moved them to correct unit. but data is nit syncing unit is not changing. please do the needful Madam.
EM ID: 61593
62216
70960
73725
74256
7817
90755
90995
Regards,
Sowmya | History master sync has been executed | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11960, Hi Sowmya, We have checked, below reported employees' data has been synced in the spark. Request you to re-check and confirm for any further cla... |
error occur on record resignation tab | Dear Team, Kindly check, when we are open record resignation error occur ( Something went wrong! ) | Patch deployment by implementation | Product | Patch Deployment | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandeep Jangid, Based on your concern, when we are open record resignation error occur ( Something went wrong!... |
One Competency Missing in Q2 Screen - 9372 | For below mentioned employees, one competency is missing. Please resolve Emp details:
Emp ID
Emp Name
9372
Easam Ravi Kumar | Goal and competency have same name | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, As discussed over the phone, the reported employee has given both Goal Name and Competency nam... |
Leave Ledger Report | We are unable to generate the Leave Ledger Report for Last Financial Year | report is getting extracted | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Please provide us sometime, we are working on two priority issues, Salary Register and Letter quer... |
FW: Problems faced in on boarding -0077 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Employee 0077-Aakshi is facing below error.
Pls change her DOB to 14-5-1995
Mobile no to 9988023710
Regards
Sonali
From: Aakshi Mahaj... | Use the personal information form | Product | Configuration | null | Personal Data | null | null | null | Closed | Hi Sonali Srivastava, Please Use the Employee details form and contact details form to change the DOB and mobile number. Thanks &Regards, Abirami K, Hi
Already tried this,still its not happening. Neither its coming to me for approval. Kindly do the needful from backend.
Regards
Sonali
, Hi Sonali Sr... |
Roll over financial Year April-20 to Mar-21 | Hi Team, We have closed and confirm Mar-21 month payroll in harmony. Please request you to roll over and update financial year 2021-22 for process Apr-21 month. Kindly ensure before update rollover tack backup of UAT and Live server. Please check and revert for further clarification, if any. Thanks and Re... | FY 2021-2022 patch | Product | Patch Deployment | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jitendra Jethwa, As discussed, kindly check with your IT team and take the necessary Backup of both Applicatio... |
Transfer error | Dear Madam,
employee ID: 103209 has trasfered from PUSA-B to Samastipur-D on 9th Feb 21 but employee is still seen in the old branch only please do the needful.
Regards,
Sowmya | We have checked, employees effective date is different in master and history tables. Due to that sync was not happened. Now we have corrected the same. | Product | Service Request | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, employees effective date is different in master and history tables. Due to that sync was not happened. Now we have corrected the sa... |
Local conveyance BIAL Level 3 approver to be changed | Hi, In the "workflow definition master" Local conveyance BIAL form Level 3 approver to be changed from "FINGLFAC" to "PAYABLESFAC". Attached screenshot for your reference. Please do the needful. | workflow changes done by customer request | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep, Based on your request, we have changed the 3rd level approver from "FINGLFAC" to "... |
Mobile claim is not getting credited even after CRS Monthly Credit | Mobile claim is not getting credited even after CRS Monthly Credit | clariFication | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query ,We have understood that Mobile claim is not getting credit . Kindly join this session http... |
confirmation form issue | Hi, The confirmation form of emp A5727
has not been triggered properly. Request you to do the needful. Regards, Pinkiiy Raval | confirmation not initiated | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11957, Hi Vaishali Raut, We have already initiated the session for another query. We will check once that query has been res... |
Resignation approval | Dear Madam,
Below employee resignation raised and approved from reporting Authority in SPARK.
But till yet it “Transaction is pending for approval. Cannot modify…” error showing.
Need your support to complete this transaction, so we can process separation activity.
EM ID: 108633.
Regards,
Sowmya | below reported employee record resignation moved to fail due to "
Violation of PRIMARY KEY constraint 'PK_HRMS_EMP_MAST_SYNC'. Cannot insert duplicate key in object 'dbo.PA_HRMS_EMP_MAST_SYNC'. | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee record resignation moved to fail due to " Violation of PRIMARY KEY constraint 'PK_HRMS_EMP_MAST_SYNC'. Can... |
Not able to Install Mobile app. | Karthikeyan D (P2912) not able to install mobile app for attendance marking. refer to attached screenshot . Kindly check and help for the same. | Clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that while installing the Mobile App the Employee - P2912, it is throwing the Er... |
Salary data missing | RILEV_EXE paygroup Salary was processed in Adrenalin for the month of Mar 2020. But we cant able to view the salary details . Also the executives not able to download their payslip. For the month of May 2020, We have already upload the Salary statement excel file to the Adrenalin. but not shown in the Salary data | Process not done | Product | Clarification | null | Salary | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Kindly provide us sometimes, we will schedule the session and check the reported query whether the ... |
leave cancellation issue of resignation case in process. | Hi, We are unable to cancel the applied leaves of employee C1508 whose resignation is in process. Request you to help us for the same. Regards, Pinkiiy Raval | relieving date crossed | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/894210908 Thanks and regar... |
Goals submitted instead of Saving, need to pull back | The employee submitted the goal instead of selecting "save" option. now it is at her line manager's approval list. please pull back this transaction through back end or suggest if we can do it in front end itself. Ecode - 20617 | SQL UPDATES | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, From the reported query, we understood that you like to pull back the reported employee's Goal se... |
Exit clearance error | Hi, Employee closure was done. But, exit clearance report
doesnot give the data whereas the clearance remarks of process owners were visible during final closure. | As we checked, "Exit Clearance Report 2548" is a customized report. It will generate the report of the employees whose separation transaction is in Pending and status is Active. The provided employee id (13045) final closure has been done and current status of the employee is "inactive". Hence the the employee will not... | Product | Clarification | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi, Pl... |
Unable to generate clock in clock out status | Hi, Unable to generate clock in clock out status. The report keeps loading for a long time and goes blank. regards Aishwarya | As we have checked, Implementation team has deployed a patch to increase the time out session. Hence the report is generating irrespective of data size. | Product | Clarification | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
FW: System not capturing full data of Reversal | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Wasim,
This is to inform you that those employee who regularised attendance for reversal on 18th of the month after 4PM.
Their reversal sys... | Clarification | Customization | Clarification | null | Customization | null | null | null | Closed | Hi Nilesh Jaiswal, Noted on your query, we will check and do the needful once we have identified the gap and update status accordingly. Regards Wasim, Hi Nilesh Jaiswal, With reference to our discussion, please be informed, the LOPR Report 2338pulls the data based on the Approval date of the employees AR, for E... |
confirmation due date 6111 to 1-Apr-2021 | confirmation due date of Reddyvari Himaja - 6111 to 1-Apr-2021 | Date correction requested | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We have shared the session link to your IT Team. Once they have connected, we will check and up... |
Reverse the Goal setting of employee 117563 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Request you to please reverse the goal setting of the employee 117563. Her goals are approved the system by the manager, and it needs some a... | Backend Update | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, Noted on your query,we will do the needful and update on the status once we have reversed the same. Regards Wasim |
Left employee payslip | Hi, How to take payslip for left employee. With Regards, G.Sivaprasad | Please navigating the form payslip and tax computation and click the advanced tab and choose inactive employees. | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi G.SIVAPRASAD, Please navigating the form payslip and tax computation and click the advanced ta... |
Employee attachment option not show in APP | Dear Team, kindly check, Employee attachment option auto remove from Application. | employee attachment form enable | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As we have discussed, we will check with Rohit and enable the same for the employee attachm... |
Pay slip for separated employee | We need to take pay slip for Mr. Paran kumar (E.Code: 00070103) who is left from the company. (May, June, July and Aug 2020). I could not seen him in advanced option in "Pay slip viewer". Kindly help us to take the pay slip for him. | Please navigating the form payslip and tax computation and click the advanced tab and choose inactive employees | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi THIRUMAL SELVAN S, Please navigating the form payslip and tax computation and click the advanced tab and choos... |
Pending transaction move to new approver | Hi , Presently new joining entries ( Employee Creation ) are pending with Kubu San ID E0051 , we need to move all the Employee creation pending forms to Sneha Oberoi San ID 11590 . So that she can approve the transactions. | actor update | Product | Service Request | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11946, Hi Bharat Kumar, From the above query, we understood that you like reassign the Employee creation pendin... |
Leave Pending for approval but not showing in role base. | March 2021 month's Leave Pending for approval but not showing in role base page. how to approve same from my login. 11519 ^ Gagandeep Singh Sidhu | created a view | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, We will check the reported Leave pending point and update the status to you., Hi Bharat Kumar... |
Re: Intellect Onboarding - documents required | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
We request you to refer the below email and resolve the issue.
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot... | Clarification Provided | Product | Service Request | null | Employee Information | null | null | null | Resolved | Hi Balaji Damodaran, We understand that the application process does not move from further from this screen. I have let it run for hours here but the next button does not appear at the bottom of the screen We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor,... |
Contract end date notification mail trigger | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to trigger the contract end date notification before 15
days.
Thanks
Balaji.Damodaran | Human Resources |
Intell... | Clarification | Product | Service Request | null | Confirmation Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed over call, we will check the contract end date notification which is getting triggered only before 5 days and it should be triggered before 15 days. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect ... |
Multiple grids are formed in PIMS | Hi Team, Multiple grids are formed in the education and past employment details during the on boarding step for AQ020833 ^ Mohammad Adnan Jamil Please help clear the incomplete grids. Thanks Ansu singh | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that multiple entries are formed during the on boarding for the mentio... |
FW: Election Leave | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We are unable to upload the election leave. need your help in getting this credited and debited.
Regards
Sandeep
From: Jeny Joseph ... | Scheduler | Customization | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sandeep Thungaturthy, We understand that the you are unable to upload the election leave. We will share the connection and we will help to upload the leave. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siru... |
Facing error as activity pending at row while doing Final closure for exit cases | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Facing below error as " Activity pending at Row" while doing Final closure for exit cases .
[cid:image001.png@01D72E43.8BE73170]
P... | status changed from completed to COMPLETED | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Pallavi Karekar, Noted on your query,we will connect through Anydesk to check on the reported concern and resolve the same. Regards Wasim, Hi Pallavi Karekar, With reference to our discussion, please be informed Final closure has been successfully submitted for the said employee, please check the same and c... |
FW: Launch of Annual Appraisal for FY 20-21 - 117556 - Vivek | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Adrenalin team,
Vivek's goal setting was approved by his manager, he has received the attached mail from hrconnect too.
However, his KPI's ar... | Goal setting in saved mode. Could be a cleanup done based on customer request. | Customization | Clarification | null | Performance Management | null | null | null | Closed | Hi Pallavi Karekar, Noted on your query,we will connect through A]nydesk to check on the reported concern and resolve the same. Regards Wasim, Hi Pallavi, PFB Screenshot where employee's Goal Setting form is in Saved mode. That too with only a goal name as "Test". It is possible that there was cleanup/revers... |
Need changes in system- goal setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
HI,
We would like to make few changes in the goal setting forms for gtfl We are looking to launch the goal setting forms latest by 25th April.
... | Clarifications on new requirements | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, We will initiate a call shortly and discuss the below-mentioned points and provide the feasibility of the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, As discussed over the call, please find below our ... |
Missing Goal Setting Activity | Dear Jay,
Further to our conversation, please find below the sample for whom the goal setting is not flown from last year. Can you please address this and confirm.
[cid:image001.png@01D72E07.500FA3D0]
Regards,
Nainesh
Disclaimer Notice: This message (including attachments) is legally privileged and/or co... | Goals missing and uploaded through data upload | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Nainesh,
We are working on the reported query on GS not carryout for current year and will share the updates with you shortly..
Regards,
Jayakrishnan. N
Product Support, Hi,
One more employee with similar issue, please look into this as well.
[cid:image001.png@01D730... |
ESI Register access to K. Arul (600092) | Kindly provide access for "ESI REGISTER" to Mr. K. Arul (600092). | Hi KARTHIKEYAN. K,
As discussed over the call, We have mapped the ESI Register Report for the mentioned employee.
Please check and confirm.
Regards,
NIraikalai R | Product | Configuration | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, Requesting you to connect the below link. https://fastsupport.gotoassist.com/389099576, Please send us the... |
Fwd: LWD falls on week end | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to change the LWD for the below mentioned associate and
confirm.
Note:
Emp id has been deactivated.
EMPLOYEE_ID EM... | LWD UPDATE | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, As requested we have updated the LWD for the mentioned assocaites in the system. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
employee (63054) details not reflecting in employee movement | Pls note employee (63054) details not reflecting in employee movement and this is reoccurred issue, kindly look into it and fix the same on priority. | Post clearing the dynamic fields the employee is reflecting in employee movement | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev... |
Self Appraisal Page issue | Attached the error screenshot, issue occurs while we entered into the self appraisal form. | Latest Self appraisal aspx was not deployed in the LIVE.
Post deployment, self appraisal form reflecting properly. | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, After analyzing your request, we found that the reported error in the LIVE because of the Goa... |
Clock in Clock out report - Not visible | Clock in Clock out report - Not visible Guided over the call as form access was not given to Self-service user group. | Clarification - Module administration form access | Product | Clarification | null | Application Access Management | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-12 15:16:25 UTC |
Need to know the AD ID of employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
I want to know in which report we can download the AD ID of employees.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP ... | Created a new Ireport and updated SP with Rtrim | Product | Configuration | null | Setup Adrenalin | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to provide you the details as requested. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Wasim,
Please share the link ASAP.
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th ... |
FW: Launch of Annual Appraisal for FY 20-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Ne more issue where the employee 117730 had filled her goals and approved by the manager, but the same are not visible in the Self Appraisa... | Was pending with 2nd level actor. | Customization | Clarification | null | Performance Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, Noted on your concern,we will connect and look into the reported concerns and resolve the same on priority basis. Regards Wasim, Dear Wasim,
Any update on the request please. Please close this on priority.
Amolika Uplekar
Human Resources
T: (+91) 022 - 230... |
Reviewer update | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
For the attached list reviewer is not updated in the system.
Please help on this request.
Thanks
Balaji.Damodaran | Human Resour... | Skiplevel manager update in the report | Customization | Service Request | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed we have modified the procedure to fetch the RM'S Manager as reviewer for the associates who are eligible for current appraisal. We request you to please extract the report and verify the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Su... |
Swapping account Number in Payslip | Hi Team, Pls find the attachment of employees salary account details, I have updated the data earlier. Now i checked with payslip, But i shows wrong bank details | Bank details already updated | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, From your statement, we understand that bank details reflecting wrong. We will check this r... |
PL Balance differ with final closure. | Dear Team, We are settling the FNF of Emp ID:-05815 in Adrenalin the PL balance shown in adrenalin is 41 days whereas as per the Leave Ledger report his PL is 44 days. The employee had resigned on 08th Dec 2020. We are enclosing the print screen of the leave ledger report for your reference.
... | leave clarification | Product | Clarification | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As Discussed over the call, We will analyze the below scenario and get back to the solution, ... |
Patch Release for FY 21-22 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello,
Please help us with the patch release for FY 21-22 for both ARPL and APIPL.
Regards,
Pavithra D.R
Deputy Manager, Human Resources
Apotex... | FY CHANGE | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi Pavithra D R, Please join the below session link. https://fastsupport.gotoassist.com/443088007 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Em... |
FW: Shift allowance : : claim format | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
With reference to the trail mail, we have uploaded attached roster for the month of Feb 2021, however; the same is not reflecting in shift monthly ca... | Clarification | Product | Clarification | null | Shift and Scheduling | null | null | null | Closed | Hi Shweta, We tried reaching you to discuss on the reported concern, we understand that it is an holiday for you today. The reported 2 employees were changed to Custom shift effective from 1st Mar 2021 only, and attendance also will be marked accordingly. Hence, there is no need to check for February month. P... |
Login credentials not received | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi team,
I have not received the login credential for the new portal https://myadrenalincare.freshdesk.com/support/login.
Please support.
Regards... | null | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Pavithra D R, Please join the below session link. https://fastsupport.gotoassist.com/443088007 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Em... |
Please confirm the settlement | Hi,
Please confirm the attached employees earliest.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image0fe927.JPG@c873072b.4bb54ac8]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, ... | we have re-open the below-attached employee's settlement process. | Product | Service Request | null | Pay process | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have re-open the below-attached employee's settlement process. Request you to check and revert for any further clarifications. Regards, Srujana.M |
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