subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Tax Update - FY 2021-22 | Hi, Can you please open tax update for us for FY 2021-22 Thanks Suresh Nahar | March’21 payroll month confirmation (Confirm process). | Product | Configuration | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh Nahar, We are glad that we are entering the financial year 2021-2022 and it is mandat... |
Issue in "employment data change-Additional Fields" Form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
I want to change PT applicability to "yes" for 890426 - NILESHBHAI NATUBHAI AHIR effect from 1st Feb 2021, but in "employment data change-Add... | data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sonali, As per request, We will check and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have resolved the issue from our end, Now your end check and share feedback. Thanks and Regards Vijaya... |
Need to change the self appraisal form | Hello team, Emp.Id:1837 has submitted self-appraisal which is pending with Emp.Id:1697 request you to route the approval with to Emp.Id:12. Change Matrix Managers 1 to Emp.Id:12 For further clarification reach me on 9052417773. Thanks, Varun | We have checked and changed the Matrix Manager for the mentioned employee. | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As discussed over the call, We have checked and changed the Matrix Manager for the mentioned ... |
Failed Transaction | Unable to process the pending forms. It is showing server busy. | CTC not computed | Product | Clarification | null | Workflow | null | null | null | Closed | created_by: 2043056738148
time: 2021-04-12 09:36:41 UTC, Hi Pinkiiy Raval, Please join the below session link. https://fastsupport.gotoassist.com/543349240 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Pa... |
UAT server setup | Our existing UAT system was formatted due to OS getting corrupted. We have installed new OS. However, the Adrenalin set up was lost. hence, we need to install the Adrenalin in UAT system again. Please provide us the cost involved for the process to get approval from our Management. | clarification on change request | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, As discussed with our team , for doing the UAT set up completely will take two Man days of effort .w... |
ERROR | Dear Team, Kindly check error "Server Error! Contact your System Administrator" on Confirmation Appraisal Approval page | patch deployed by implementation team | Product | Patch Deployment | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles: "[\"44002027944\", \"44001782156\"]"
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your query, while selecting the employee in c... |
*Father's Name | Dear Team, Need column of Father's name in Latest Master and also this field should be mandatory field. Regards, Supulaxmi Konar Hr-Operation | New field creation and data capture, and provide the same in reports | Product | Service Request | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you need a column of Father's name in Latest Master and in Emplo... |
salary slip upload | Dear Team, Kindly upload salary slip of
march 2021. Find payslip data from below path. \\skfs\DeptShare\PayRoll_Reports\Pay_Slip\march
21 | Uploaded through the backend tool | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your request, upload salary slip of march 2021. Find payslip data from below pat... |
Priority - Launch of Annual Appraisal for FY 20-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Employee 117612 had submitted his Self Appraisal and also received the "Submitted successfully" message (Attached here). However, the form i... | Junk data against self appraisal process with empty rev_uniq_id & temp_uniq_id in PMS_NEW_EMP_TRANS_DETAILS_T | Customization | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, Please be informed,we have connected through Anydesk with Pallavi,we shall update the status of the said concern once we have identified the Root cause Regards Wasim, Hi Amolika, As discussed, the server is not connecting properly. Hence, we will connect via Anydesk again by 7:30 or ... |
forms raised by me issue | Hi, The "forms raised by me" are not accessible for all employees. It display error. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | Product Issue | Product | Patch Deployment | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, As per the reported query, we understood that the Forms Raised by Me is not accessible by employees. Kindly ... |
EmployeeCreationDetails | We are unable to get the details for APH3262 in EmployeeCreationDetails which is a audit sample please do the needful at the earliest | shared data from employee master data | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We are currently working on Payroll SSRS report - Salary Register. Post completion of same, we wi... |
Reg: Participants name remove from scheduled Program list | Need to remove participant name from scheduled/completed, details of training program has been mentioned below; Program Name: ISO 9001 INTENAL QUALTITY AUDITOR TRAINING RAW01096 PATTESWARAN.V RAS00252 SENTHILKUMAR.V EXP01043 ASHWIN KRISHNA IAS00006 SELVAM.K Program Name : ... | We have removed the employees. | Product | Data Correction | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As requested we will check the reported training program and update you on the status., ... |
BLR-Need to change salary component to zero value | Hi Team for two employees still we can see amount value in performance incentive component it need to be changed to 0 value , please do the needful ECWBLR01396 ECWBLR01627 | Clarification provided | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that the Performance Incentive should be 0 but... |
PF Not Deduct on Arrear amount | Dear Team,
PF amount not deducted on arrear days, please check the sample case.
G00717
Priya Jha
G00721
Kanhaiya Lal Null Verma
G00844
Vivek Singh
G00849
Raju Singh
G00860
Sachin .
G00887
Jitendra .
K4018
Kannipan
Thanks & Regar... | Adjustments has been uploaded | Product | Clarification | null | Salary | null | null | null | Closed | Hi Anoopsingh, We will send you the connection to check the reported query on PF not deducted in arrear days of the mentioned employees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Post conversation with you we understood that arrear issue has been ... |
FW: Self Appraisal Rejection | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
For employee, 117387 – his rejected goal is also visible in the Self Appraisal form.
He has mentioned his rejected goal in the trail mail... | Milestone removed as requested | Customization | Service Request | null | Performance Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, Noted on your query,we will connect through Anydesk to check on the reported concern and resolve the same,also note we are unable to reach Pallavi as her phone is not reachable. Regards Wasim, Hi Amolika, As explained over the call, the highlighted KPI by the employee is actually a... |
1973782 | Dear Team,
iHRIS was slow due to hung threads in 13.58 server.
[cid:image002.png@01D72F93.C00B4120]
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@... | Clarification | Product | Clarification | null | Security | null | null | null | Closed | Hi shishira, We understand that the iHRIS server is slow due to some threads. As all the server maintenance are done by EXIDE Team, please check with your internal EXIDE server team. If there are issue in the iHRIS Application, we will support to resolve the same. Please update if there are any clarifications... |
Correct goals not shown in Self Appraisal - Priority | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The employee 117197 had amended her goals during Mid Year. The amended goals are not reflecting in her "Self Appraisal" page. The old goals ... | Clarification | Customization | Clarification | null | Performance Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, Noted on your query,we will connect through Anydesk to check on the reported concern and resolve the same,also note we are unable to reach Pallavi as her phone is not reachable. Regards Wasim, Hi Amolika, As discussed and showcased over the remote session, the goals(descriptions) a... |
FW: Wrong CL deduction | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Below employee have not availed any leaves in FY 21-22 still is showing 1 CL utilized. Kindly check & confirm.
Thanks & Regards,
Shweta Ghule Singh
... | Change in report logic | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta, As explained over the call, the current logic of "Utilized" is in such a way that the leave's available debited between in the selected financial year will be shown. However, For CL, due to the re-initialization concept configured, you do not want to show the previous period approved leave in April to b... |
how to allow future dates for medical claim | we need to raise claims for April 2021 but it is showing message like 'bill date should be with in fin-year' . need to remove financial year validation up to may 2021.please suggest . | Date validation can't be removed | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As discussed over the phone, the claim dates cannot be extended in system once the financial year h... |
CEO speak content Not showing | Dear Team, Could you share why CEO speak not showing on home page. | Patch deployed by the implementation team | Product | Patch Deployment | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on our discussion, CEO speak not showing on home page we will check and update ... |
COnfiguration of reminder mail for attendance regularization | Hi, Please help in configuring an auto mail which is to be sent out as a reminder for attendance regularization Regards Aishwarya | We have done the changes by setting the notification to self and reporting managers as the datas are huge. As per your requirement w e have made changes in a way that only full day absent days notification only will be triggered. | Product | Data Correction | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12001, Hi Aishwarya KV, We tried to call you but unfortunately we couldn't reach you. Please let us know your a... |
Change of Financial Year in Adrenalin | Hi Team, Request you to let us know the procedure to change the Financial year in Adrenalin. Regards Abbas | FY Change Patch Deployed | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, Below are prerequisites to complete the above-mentioned activity. March’21 payroll month confir... |
Regarding HMS login (-IP:192.168.5.76) |
Hi,
Please provide the details.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:imagedbfcb5.JPG@dda69331.439a4897]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, ... | you need HRMS login details for the above-mentioned IP. | Product | Clarification | null | Security | null | null | null | Closed | Hi Pradeepa C T, As discussed over the call, you need HRMS login details for the above-mentioned IP. Please refer to the attached screenshot and revert for any further clarifications. Regards, Srujana.M |
E-Codes getting auto approved | Hi, E-Codes are getting auto approved for West region inspite of correct mapping in system. Please check. | Facilitator not mapped | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12004, Hi Rashmi, As explained over the call, the role player(User) who created the employee did not have any fa... |
Leave Discripency | For APL22046 leave details are not matching SL EA details are not showing CA also showing 3 only Kindly Check and do the needful | no mismatch | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles: "[\"44002027944\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vidyasagar, We will analyze the leave data of the shared employee, in the meanwhile, ... |
Associate Creation rights issue | Hi, We have removed employee code creation rights from Krishna Pant_11473 in the last week, still she was able to create ecode in the system. Please check asap. Thanks, Rashmi D | Employee still had access | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As informed over call, the employee still has rights to the "Associate Creation" form and is part of... |
Fuel 2 wheeler claim approval process consumes more time | Fuel 2 wheeler claim approval process takes more time when compare to other claim approval process | bundle patch deployment done . | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, We understood that there is delay while viewing the pending forms o two wheeler claim.We will check the qu... |
Form movement of Aye6018 - Confirmation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please move confirmation appraisal of "Mohit Chauhan - Aye6018" to Aye1148
que.
Thanks & Regards
Palak Sodhi
H... | Clarification | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Aye Hr, As per the request, we will check and move confirmation appraisal of “Mohit Chauhan – Aye6018” to Aye1148 que. Will update you once it is moved. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri... |
change approval rights of resignation to HeadHRFac | Hi, Please configure approval rights for resignation to Head HR Fac. Regards Aishwarya | As per your requirement we have done the changes in workflow for record resignation. Now the third level approval will move to "HR Head Fac". | Product | Configuration | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11954, Hi Aishwarya KV, We tried to call you over the call but unfortunately we couldn't reach you. Please let ... |
FW: <.FW.>'Globe=988-984' Adrenalin mobile app is not working | Dear Team,
Mobile application not log in/working for all the employees kindly check the trail mail also.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
... | Firewall issue | Product | Patch Deployment | null | null | null | null | null | Closed | Hi Anoopsingh, As discussed we are checking the reported query with our internal team and we will update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Good Noon. As discussed over call, we have verified the Mobile configurations and we need to further check with our i... |
Employee details report | Hi, Label does not reflect in the employee details report page. | As we checked, the label value was not present i the MLM_LABEL_DTL_T and MLM_ADL_LABEL_DTL_T post patch deployment from implementation team. We have inserted the values into the respected tables and synched the label editor and message editor. Now the label value is reflecting in the MIS reports. | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi, Ple... |
Goals Open for FY 21-22 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
need to open goals for FY 21-22. pls call.
--
Thanks & Regards,
*Jatinder Kumar Sharma*
*Deputy Manager - Human Resources*
Re... | PMS configuration and manual initiation (change request) | Product | Configuration | null | Calendar Setup | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the call, based on your request, we have guided you on the PMS 21-22 configuration and the PMS process has been initiated through the database. Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Requesting to stop Confirmation trigger mails to Functional reporting (Ganesa Ratnam) on immediate basis | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Adrenalin Team,
Requesting to stop Confirmation trigger mails to Functional reporting (Ganesa Ratnam) of below cases on immediate basis.
Con... | Workflow Explained | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Pallavi Karekar, Noted on your query,we will connect through Anydesk to check on the reported concern and resolve the same. Regards Wasim , Hi Amolika With reference to our discussion, Confirmation Ext 2338 has been configured for 1 Level in Workflow definition Master ,where Notification Intimation ... |
Update PF numbers for Inactive employees | Hi, Please update PF numbers for attached list of Inactive employees from backend asap. Thanks, Rashmi D | Back end update for inactive employees. Service request. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, Please join the below link to proceed with a back-end update of the PF number of inactive employees. ... |
Update Financial Patches for new FY | Hi, Please update Financial Patches for the new FY. Also let us know in advance downtime for approx how much hours will be required for the same. Thanks, Rashmi D | Deployment of Payroll FY patches. | Product | Patch Deployment | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12056, Hi Rashmi, As discussed, once the other payroll is resolved, we will plan for the deployment of consolida... |
Movement - Action reason not loading for 1 employee | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Support Team,
As discussed with Gowtham over call, please check the trail mail issue and we checked in system all mapping was there i... | City changed for a location, however employee's employment information had old city which is not mapped to the role player. | Product | Data Correction | null | Transition Management | null | null | null | Closed | Hi Sasmita, As explained over call, reported case is due to City change of a existing Location via Location master which is not mapped to "Tarun Goswami". During this change, employment information(City of the employee) will not be changed by system automatically as it is the employment information which is sensitive.... |
Transfer Request 638 TAB | Dear Madam, when employee is trying to raise the employee transfer it is giving an error that session expire. please do the needful EM ID: DM Mr. Chiranji Lal Yadav – 14536 . Spark User ID: bfil\chiranji.yadav Pass – ankita@7272 . EM ID he want to raise transfer: EMP. ID 107150 84160 85318 49610 70215... | Over the session, you are able to raise the transfer request for the below-reported employees. | Customization | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, Over the session, you are able to ... |
Payroll patch 2021-2022 | Please provide the payroll patch for the year 2021 to 2022. | FY Change Patch | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, Below are prerequisites to complete the above-mentioned activity. March’21 payroll month conf... |
Employee movement | Dear Madam, employee movement is done and approved but the same is seen as Employee movement is pending for approval. but no ware it is seen pending please do the needful. EM ID: 31034. Regards, Sowmya | Duplicate records have been created in Employee Transfer. | Customization | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, duplicate records ... |
Spec_Amount is not adding in Net salary component | Dear Team, Spec amount is not added to Net salary componet in AHEL server.Please check and do the neddful. | sequence number change | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupathiraju, Request you to please share one sample id for the concern raised on Spec amount not getting ... |
PL Leave wrongly applied on Sundays | PL Leave wrongly applied on Sundays to be reversed .04-Apr-2021
11-Apr-2021
18-Apr-2021
25-Apr-2021 | Leave Cancel suggested | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT,
As per the reported query, we understood that the PL applied on Sunday needs to be cancelle... |
2 Employees Needs to be in Active position (Hold Salary Issue) | Hi Team, As discussed Prakash, 10539 & 11519 both employees are in Inactive position. Pay Process has been done again but both employees are reflecting inactive. Hold Salary needs to be reflected in "Settlement Entry". ( Requesting the solution at earliest because we have multiple process to execute for F&F P... | We have made payprocess active for the given employees | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043097497860
time: 2021-04-13 15:56:26 +0530, Hi Swapnil, From the above description, we understood t... |
Employee onboarding - Issue | For the below employee, while submitting the employee details in "onboarding" form, getting "pan number exist" popup. please check and resolve. E-Code : N01629 Name : Vinoth Kumar | cleared the pan number | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, We will clear the reported old employee code's pan details from our end and update the status... |
FW: Adrenalin password for Mobile -0023 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
0023 is unable to access his mobile app.
Pls rectify the issue.
Regards
Sonali
From: Chandan Chetry <Chandan.Chetry@artfertilitycli... | Use the forgot password link | Product | Clarification | null | null | null | null | null | Closed | Hi Sonali Srivastava, Can you please share with me the employee mobile application screenshot to define whether the user is getting an forgot password link or not. Abirami K, Hi Sonali Srivastava, Issue got resloved by clicking on the forgot password option. Abirami K |
Mail not received | Mail ID exist and ID is correct but mail not received . | Mails sending from Adrenalin | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As per the reported query, we understood that the mails are not receiving to employees mail box. ... |
FW: Inability to access adrenalin max-0105 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Pls look into the below issue.
Regards
Sonali
From: Vaidehi Ridham Shah <Vaidehi.Shah@artfertilityclinics.com>
Sent: 13 April 2021 14... | Provide the mobile number | Product | Configuration | null | null | null | null | null | Closed | Hi Sonali Srivastava, We understood that the employee can't able to access the mobile application but please share the screenshot along with timings to trace out the issue from the logs. Abirami K, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you re... |
Old LOG file | In our Live Server, there is a Old Log File - Folder in the following path: E:\Program Files (x86)\Adrenalin\Log_old The total side of the log folder is 128 GB and it has reduced our server storage capacity. Please check this folder and confirm whether the same is required or can be removed from this server. | Old logs can be removed | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11985, Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/892312075 Thanks... |
Weekoff Reflecting absent | Associate STM9753 has a weekly off on 30th march 2021 as per shift monthly calendar however the attendance calendar is reflecting as absent on the date.Kindly clarify why is it reflecting absent and resolve the same. | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Noted on your concern,we will get connected and assist on the reported concern at the earliest ... |
null | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please change shifts below employee which are not changed from our end.
Aye5553 - Rahul Kumar Pandey
Kindly change his shifts to *Bran... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi hr operations, As per the request, We will check the shift of the below employee which are not changed from your end. Aye5553 - Rahul Kumar Pandey we will change his shifts to Branches and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect De... |
Notification email to be stopped - Vishal Kumar 890991 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please stop all the email notification coming from Adrenalin for below employee.
Name: VISHAL KUMAR
Emp id: 890991
Thank and Rega... | mail id removed from back end | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Esha, As per request, We will stop the email notification and confirm once the activity completed from our end. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed, We have stopped the mail notification from our end, Kindly check your end and share feedback. Internal references Mail id:... |
Change of Financial Year in Adrenalin | Hi Rumana,
All the Data Backups of Adrenalin has been completed by our IT team, Request you to change the financial year in Adrenalin and confirm us back.
Regards
Abbas
From: Rumana Nasreen Akbar Ali [mailto:myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com]
Sent: 12 April 2021 12:17
To: Mirza Abb... | FY change | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi OSBI Payroll Team, We understood that the Mar 2021 payroll and settlement has been confirmed and the backup has been taken by your IT Team. We will deploy the patches in the Live Environment for the FY changes in system and then update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSys... |
Leave encashment - Error on opening the form | Leave encashment - Error on opening the form | Product aspx & dll changed to achieve custom logic as per customer requirement.
Now, the logic given in Product custom plugin itself. | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-13 06:17:37 UTC, Hi Shweta, As discussed yesterday, the form is opening now post removing the custom logic for NPCI built in product code itself. We have disabled the form access to self group (Workforce Administration - Self) as requested. Also, team is working on provi... |
Changes for FY 2021-22 | We have taken backup for Production DB and restored it to UAT and March'21 also confirmed. Kindly deploy patches for FY 2021-22 in Production. Moreover, we are unable to login into UAT DB after the restoration of data. Kindly look into it. | We have deployed the Financial Year Patch on live environment. | Product | Patch Deployment | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, We will initiate connection and work on the reported query. Regards, Veerapandian R, H... |
Goal Setting Rejection Comment Missing | Dear Jay,
In reference to the subject, it has been observed that the approver's comments are missing in the mailer received by the employees.
Please have this corrected and confirm. Also, let us know were could we see the rejection comments.
[cid:image001.png@01D7304E.033B01A0]
Regards,
Nainesh
Discla... | respective bookmark added | Product | Configuration | null | Goal Management | null | null | null | Closed | Dear Nainesh, From the below description, we understood that the Approver's comments are not getting displayed in Mail, we will verify whether the respective bookmarks are added for Rejection Mail also, if then we will do the needful and update you accordingly. Thanks and Regards, Dhivya . V, Dear Na... |
"Final Closure" not able to submit | As per process once the "Final Closure" submit for exit employee then employee flow to "Settlement Entry" form. But now Final closure shows submited successfully but not reflecting in "Settlement Entry. Example Case :- 10199/1037/10398 -Swapnil Tawre 8329295434 | Patch deployed.
ADL_2009_16052 | Product | Patch Deployment | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043097497860
time: 2021-04-13 09:45:55 +0530, Hi Swapnil, As discussed, please join the below link to... |
BLR- Email Notification | 1. Employee ID-ECWBLR01014 is not receiving email notification for any request raised or received. We also verified through email viewer it says notification are sent but still employee has not received. 2. Employee ID-ECWBLR02196 is also not receiving any notification for any request raised. Please have th... | Mail Server issue | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Shwetha R, Please be informed, once the mail has been shoot from our Application, the mail status gets upda... |
Employee details not change after system show submitted | Dear Adrenalin Team,
we are a facing technical issue. PFA.
We want to change given below details , but the details not change yet,
please do the needful discussion.
Emp Code
Emp Name (As Per UID)
Date of Joining
Current Designation
Current Sub Department
Current Departmen... | Bank details | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Hroperations, we understand that the given below Employee details need to be updated in the System. Please share the Error screenshot along with the system time(to check the Log) or what Error exactly you are facing in the "Employee Movement" or Data upload form. So that we can resolve the issue. Thanks... |
Confirmation Process Configuration | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We need to change the configuration of confirmation process.
Kindly guide on the same.
Regards
Sonali
This message (including any att... | Stop the confirmation auto approval on L0,L1 level | Product | Configuration | null | Personal Data | null | null | null | Closed | Hi Sonali Srivastava, We will initiate the session over the anydesk and discuss the reported query, Please provide us some time. Thanks &Regards, Abirami K, Hi Sonali Srivastava, As discussed over the call we have guided you to change the conf_days in the adrenalin configuration editor as 15 as per your requ... |
Appointment Letter Updation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Kindly update the format of Appointment Letter, also I need guidance on generation of appointment letter.
Kindly Guide.
Regards
Sonali S... | Document Designer -Word Document | Product | Configuration | null | Employee Reports | null | null | null | Closed | Hi Sonali Srivastava, We will initiate the session over the anydesk and discuss the reported query, Please provide us some time. Thanks &Regards, Abirami K, Hi Sonali Srivastava, As discussed over the call We have guided you over the session, using the Document Designer-Word Document form to update the Appointm... |
Settlement ireport | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
I want to have a settlement iReport from Adrenalin as per attached format. Basically, it has all settlement details.
Kindly check and confi... | Provided the clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Harsha, As per request, We have understood the attached formate based your need Ireport ,Hence we will check with internal team and get back to you, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As per the attached format based. We have checked... |
Multiple past employment grid in onboarding step | Hi Team, During the employee onboarding step multiple grids are formed in the past employment details of
AQ020904
Geetharani Padda Kindly help resolve. Regards, Ansu Singh | data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, From the reported query we observed that multiple grids are formed under past employment during... |
Financial year patch | Dear Team, please release the new financial year patch. Regards Mahendra | Patch Deployment | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Below are prerequisites to complete the above-mentioned activity. March’21 ... |
Requesting for updating details from backend | Dear Team, The below employee details created wrongly.So,Please correct the details as requested below. aph3486 - Position - PMS_Executive Grade- Executive Pay group : Ahel Ahmadabad Exe gift coupons | upload the excel | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupati, Request you to please use the attached excel and update the data using the template "Employee... |
Transfer letter | Dear Madam,
for the employee 90431 employee transferred from BEGUSARAI to Deoghar RO on 1st Apr 21.
that is a request transfer but employee request transfer is not generated in spark. we are unable to generate the letter. please do the needful.
Regards,
Sowmya | Clarification in Employee Movement | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee transfer locations are reflecting correctly. Request you to re-check and generate the letter. Please ... |
Update patch budget amendment FY 2021-2022 | Client: RATNAMANI METALS & TUBES LTD. Description: Update patch budget amendment FY 2021-2022
Ticket #: 328111 Category of Ticket: Software Problem Type of Ticket: Medium Status: Pending-Adrenalin Estimated Closure Date: -NA- Proposed Resolution Type: -NA- Assigned To: Prakash Kumar
Message by Ghansh... | Financial year patch deployed | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, Please find the below URL to join us through the FastSupport connection https://fastsupport.g... |
black screen occur on mobile application | Dear Team, Kindly check black screen occur, when employee login mobile application. please solve it on priority bases. | post confirmation ticket clsoed | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, black screen occur, when employee login mobile application. please s... |
Commencement of service date correction | Out of the two Commencement of service date created in recently, One needs to be removed and the other has to be changed in DATE from TEXT format. Kindly do the needful. | commencement of service will be in text format only. | Product | Configuration | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi KARTHIKEYAN. K, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.... |
FW: Login Error-0104 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Employee is unable to login.
Why is this error coming again and again.
Regards
Sonali
From: Vidhi Shah <vsshah.28@gmail.com>
Sent: 12 ... | provide the mobile number | Product | Configuration | null | null | null | null | null | Closed | null |
Location still reflecting | Dear Team, I have not mapped Location Telangana and Vashi to RHR Harish Bhosale but still it is reflecting to him. Regards, Supulaxmi Konar Hr-Operation | Role player mapping was incorrect. Guided customer to correct the same. | Product | Clarification | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, Request you to please provide complete information with us to check on the actual c... |
FW: Punching error-0062 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Employee is still unable to punch in. Kindly resolve
Regards
Sonali
From: Ruksar Ansari <Ruksar.Ansari@artfertilityclinics.com>
Sent: 1... | Provide the mobile number | Product | Configuration | null | null | null | null | null | Closed | Hi Sonali Srivastava, Have removed the block and also please check the mobile number in the system and revert me back. Abirami K |
Add company logo | Dear Team, Kindly add our company logo on login page as a uat login page. find attach images. | Image uploaded by using the Adrenalin 6 folder from the backend | Product | Service Request | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandeep Jangid, Based on your concern, you are request us to add the attached company logo on login page as a ... |
Error - GS Share snapshot | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim,
Please note that employee no. INM0636 - Tarun Arora, is unable to view forms pending for approval to approve the courses created. Refer... | Rights provided | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Kirti Ghule, Noted on your concern,we will do the needful and update on the same once we have resolved the same. Regards Wasim, Hi Kirti Ghule, Noted on your query, Issue resolved by giving the user “forms pending for your approval” form rights. Regards Wasim |
Final closer | Dear Madam,
we are unable to do final closer of the employee please do the needful.
while doing final closer it is giving an error that Transaction is pending for approval. please do the needful,
EM ID: Amitabh Kaushal_103273
Regards,
Sowmya | below reported employee final closure transaction moved to fail due to "This SqlTransaction has completed; it is no longer usable." Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee final closure transaction moved to fail due to "This SqlTransaction has completed; it is no longer usable."... |
PL to Krishan kumr | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
As he is not confirm we cannot credit 16 PL to his account, Kindly add from backend and let us know
Sr. No
ID
Name
1
901173
Krishan Kumar
... | suggested to change the employment status | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | hold as of now, Hi Yatin, As discussed, The PL credit for the reported employee is not required now. The same has been confirmed over the call. Hence we are updating the ticket status as 'resolved'. As per the existing configuration, the PL will credit only for the Confirmed employees. If the PL credit required fo... |
PL to Krishan Kumar | As he is not confirm we cannot credit 16 PL to his account, Kindly
add from backend and let us know
Sr. No
ID
Name
1
901173
Krishan Kumar | suggested to confirm the employee | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, hold as of now , Hi Yatin, As discussed, The PL credit for the reported employee is not required now. The same ha... |
PL not Auto Crediting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Employees those who have completed 5yrs in system, PL is not auto crediting in their account...
Please look into this & resolve at earl... | IDBI payroll cycle has two Credit Configuration,hence sp was not pulling Service based CRedit for PL | Product | Patch Deployment | null | Setup HRMS | null | null | null | Closed | Hi Nilesh Jaiswal, Noted on your concern,we will get connected through Any desk and resolve the said query . Regards Wasim, Hi Nilesh Jaiswal, Please be informed,Service based PL has been credited successfully to Emp ID : 115145,please check the confirm us. Regards Wasim |
RE: System not capturing full data of Reversal | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Wasim,
Still awaiting for your revert on below raised ticked, which is pending from your end.
Please close today at earliest..
... | the report is pulling the data based on the Logic built in as per your requirement, Transactions will have to be approved as your cycle and based on the cycle the data is pulled in the LOPR Report | Customization | Service Request | null | Customization | null | null | null | Closed | Hi Nilesh Jaiswal, Noted on your concern,we will get connected through Any desk to proceed further as we need to check the data where AR and Leaves has been approved post Payroll cycle for the dates to be pulled into Reversal Report. Regards Wasim, Hi,
Please close this today only, otherwise again employee w... |
Update ESI numbers for Inactive employees | Hi, Please update ESI numbers for attached Inactive employees. | Back end update of ESI numbers for inactive employees. Service request. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, Please join the below link to proceed with a back-end update of the ESI number of inactive employees... |
Configure the tax declaration for FY 2021-22 | Dear Team, Please configure the tax
declaration for FY 2021-22 . | inancial year Patch deployment | Product | Patch Deployment | null | Tax | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Edg/84.0.522.52
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As per the query , We have understood that Need to change the TAX declaratio... |
Priority No. 1 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
The following appraisal forms are to be reviewed and submitted by ED - Mr. Pradip Pal in GSshare. However in system the Overall comments are... | Backend Update | Customization | Data Correction | null | Performance Management | null | null | null | Closed | Hi Greta Fernandes, Noted on your concern,we will do the needful and update on the same once we have resolved the same. Regards Wasim, Hi Greta Fernandes, Please be informed, all transactions has been approved now , please check the same and confirm us Regards Wasim, [CAUTION: This email originated from out... |
Error while new employee creation (re employed) | "Please check whether the fields First name, Last Name, DOB and Gender is same in case re-employed status is selected as YES/NO " Error message while submitting re employed Employee Creation | Changed the Status of Reemployeed | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/... |
3rd Saturday as a weekly off | Dear Team, Kindly suggest how to add every month 3rd Saturday as a weekly off. | Weekly off Master configuration | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, suggest how to add every month 3rd Saturday as a weekly off. w... |
Reminder confirmation mails to stop | Hi, Ayyappan’s (102173) confirmation was done offline as its was an
extension case and we uploaded as confirmed in the system. Seems he is getting reminders from empower.
Can you please look into and stop the reminder mails. Regards, Pradeep | Done the changes. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, As requested we have checked and changed it from our end, Hereafter the m... |
Experience Category need to update | Employee ID 11981 's Experience Category is blank at present , we need to set his Experience Category to "Non OEM" . i have tried through Employee basic info update form via upload but its not updating and getting error. please support | provided the sample template to update the employee basic info update | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, Based on the reported query, we understood that you like to update the experience category f... |
Priority - 12 gcf not reflecting - annual review form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Below employees GCFs are 12 but only 4 are reflecting. Pls resolve immediately.
1. Tukaram Phad
2. Madan Thakur
3. Ganesh Sawant
G... | Position changed recently. Cleanup & upload of goals facilitated. | Customization | Service Request | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, As explained over the call, all 3 employee's position has been changed in Feb-2021 only. The system will not change the PMS template of an employee for the movement/position change done just 1 month before his Annual review. Ideally, Annual review is done for the position/role he was working f... |
Consultants Tax rate need to change | Dear Team, Please change the Consultants Tax rate from 7.5% to 10% Do the needful at the earliest . | formula change | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As per the query ,We have understood that need to change the percent of Consultant tax rate from 7.5% to 10 % we will check the same a... |
Code of Conduct- Inclusion in Onboarding | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Kindly upload the code of conduct policy under terms and conditions during onboarding. Pls ensure employee has to agree to this to complete the... | Created the Document Designer | Product | Configuration | null | My Information | null | null | null | Closed | Hi Sonali Srivastava, Will check the configuration and revert you as much as earlier!!! Abirami K, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi
Pls update on below issue.
Regards
S... |
Final closer | Dear Madam,
we are unable to final closer of the employee ID: 98605 .
Regards,
Sowmya | Clarification in Final closure | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, employee final closure has been done. Request you to re-check and revert for any further clarification. Regards, Srujana.M |
Separation | Leave encashment is not happening in Separation module Leave balance is deducting as auto leave encashment Adjusted Leave balance value is calculating for 30 days instead of 26 days | patch deployed and configurations done | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, For Employee ID APL16196, For this employee Salary processed for 29 days in March 2021 and 1 day LOP His last wor... |
Employee movement | Dear Madam,
Employee movement is done and approval is also done but it is showing an error that transfer is pending for approval.
EM ID:96681
Regards,
Sowmya | Clarification in Employee Movement form. | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee movement transaction is pending approval:676. Please ask the approver to approve the transaction and chec... |
Employee not able to raise claims for same date in misc form | Dear Team, Please check the duplicate date is not getting uploaded though misc form is rejected in claims update. attached screenshot for your ref... | Product bug
ADL_2009_21719 | Product | Patch Deployment | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan, We have understood the problem statement reported in this ticket. We are checking on the same with o... |
Lumpsum Arrear should be One Time Tax | Lumpsum Arrear should be One Time Tax | added this component into onetime tax component | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As discussed over the call, We have understood that Need to provide LUMPSUM amount to employee which s... |
DOJ corrections | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please correct the DOJ for below mentioned employees and delete the attendance prior to their DOJ.
Emp Code
Name
Correct DOJ
COR6249
Amol Sa... | Backend Update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sarfraaz Ahmed Siddiqui, Please connect on below link to update DOJ of the mentioned employees. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Sarfraaz Ahmed Siddiqui, Please be informed,DOJ has been updated successfully for the below Mentioned employees, ple... |
ECWMUM -Shift Scheduler Run | Please run the shift scheduler from 1st Apr till date from your end, We have uploaded the shift roaster for apr 21 yday. | Scheduler Execution | Product | Service Request | null | Shift and Scheduling | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-15 10:55:34 UTC, Hi Sunil Deshpande, Please be informed,Scheduler has been executed from 1st Apr to current date , please check and confirm us Regards Wasim |
GSshare - changes to be made effective 1st April 2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim Khan,
The approval rights in GSshare needs to be transferred to below mentioned employees (highlighted in green) with effect from 1st Ap... | Mapping | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Kirti Ghule, Please be informed, we will schedule a call for the said actvity and guide you through the procedure to transfer access and assign to other employees, request you you to please share your convenient timings, we will schedule a Zoom meeting and proceed further. Regards Wasim, Hi Kirti Ghule, With ... |
Deploy Patches for New financial year and Budget Changes | Hi Team, Please deploy patches for budget changes and open new financial year 2021-22. We are looking for giving an option to employees to choose for tax regime from this financial year Here I am confirming all Pay group March month has been confirmed. Regards, Santhosh Hegde | We have deployed the new financial year patch | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Santhosh Hegde, From the above description, we understood that the financial year needs to deploy. We are ... |
Final closer | Dear Madam,
we are unable to do final closer of the employee it is seen as Transaction is pending for Approval please do the needful.
EM ID: 98605
Regards,
Sowmya | transaction moved to fail, due to time-out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, transaction moved to fail, due to time-out expired. Now we have reprocessed the same. Please check and revert for any further ... |
Tax patches | I have closed the March, 2021 pay process and we have to start the process the salary for April, 2021. Can you please update the Income Tax related patches. | FY patch deployment | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, As discussed we will deploy the patch the existing connection and will share the updates with y... |
Reg: Reassign Reportees | Have to reassign Reporting & Functional manager mapping. While we trying to update, showing "Cyclic & Same Reporting Manager" Issue. The list has been attached for your reference. Kindly update the same from back end. | Corrected the data | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=2, Hi Nithya K, As requested we will check the reported concern and update you on the stat... |
URL has been changed | As discussed please help to change the URL for mobile app. Please replace https://phrms.helpageaspire.org/madrenalin/ With https://phrms.helpageindia.org.in/madrenalin/ | url update from backend | Product | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
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