subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Root cause analysis | Dear Team, We are facing several issues in HRIS package for last couple of months related to attendance/shit//functional reporting structure, etc. We request you to look in to this issues to rectify this and find out the root cause of these issues. Note: HR/SYS of BDA and Adrenalin team had a concall also on 9t... | Clariication | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As discussed with team earlier, we have identified that employee Data in the integarted file ha... |
Report Required - Attendance Type | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Iswarya,
Could you please help generate a report to check the attendance type,
geofencing or geotagging ?
*Regards*,
*Vivek Raj M | AVP -... | New Ireport - Employment details - New Ireport | Product | Service Request | null | Employee Information | null | null | null | Resolved | Hi Vivek Raj, As per the request, we have created a new Ireport Name - "Employment details - New Ireport" in the Application to fetch the Attendance Type for all the employees. As discussed, there is column AC in the downloaded excel (Attendance Required) which is displaying the Attendance Type for all the employee... |
FW: HRMS l COMQUEST | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
We are unbale to access Comquest HRMS, Please look into it.
Regards,
Radhakrishnan (RK)
[cid:image001.png@01D731CF.0546DB40]
From: Fat... | no issue simulated | Product | Clarification | null | Security | null | null | null | Resolved | Hi Radhakrishnan Ganesan, As per checking from our end, Comquest PROD working fine. We have checked twice with different time intervals. Please check once from your end now & revert us if still problem persist we shall send connection link to check from your end. Regards, Priyadarshini. K |
Mark 13 PL leave from 26 Feb 2021 to 13 March 2021 of 012981-Ajit Kumar Singh and deduct13 PL from his leave balance. | Please mark 13 PL leave from 26 Feb 2021 to 13 March 2021 of 012981-Ajit Kumar Singh and deduct 13 PL from his leave balance as due to some emergency he could not apply the leave and as per our configuration after one month leave can not be apply. (Special Case) Date of leave:- Feb-2021 (26 & 27) March(1,2,3,4,5,6, ... | Allow Past Days CONFIG change | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen, From the above description, we understood that you like to raise the leave for the r... |
Leave Configuration | For Maharashtra State Staff Grade Employees are not eligible for 1.CL 2.EL 3.SL type of leaves they are eligible only for 1.CR - 7 Per year 2.ER - 21 Per year 3.SR- 7 Per year Please update the configuration | steps provided | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vidyasagar, From the below description, we understood that the Maharashtra employees need to be remove... |
LTA / Salary advance forms | Is it possible to request LTA or Salary advance in adrenalin. | We have internally mailed our team to check the configuration and they will get back to you for clarification. | Product | Configuration | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12122, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the conf... |
Email Wishes ( Birthday/career/anniversary ) | Using adrenalin how to send automated wishes to employees on their Birthday / anniversary or any other similar kind. | need more infromation. | Product | Clarification | Admin Module | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi CHIDAMBARA SELVAN N, As discussed over the call, We will do the configuration in UAT for the Birthday wish... |
Promotions changes in designation | I have uploaded promotions list of 136 employees on dated 23rd Mar'21 but now 55 employees designation showing wrong , when i checked few cases out of 55 i found their designation again updated after 23rd mar'21. could you please check from which ID these changes has been done after 23rd Mar'21. | provided the clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12101, Hi Bharat Kumar, From your query, we found that the designation of the attached list of employees got ch... |
Final closer | Dear Madam,
EM ID: 98707 while doing final closures getting below error "Transaction is pending for approval"please support.
Regards,
Sowmya | employee record resignation moved to fail due to time out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, employee record resignation moved to fail due to time out expired. Now we have reprocessed the same. Please check and revert f... |
Change workflow of Salary Advance Request | Hi, Please change workflow of salary advance request to L1- Reporting Manager L2- HR Head FAC L3- HRFAC Also, please make the form visible ONLY to people who have completed 2 years in the system. Regards Aishwarya | Clarification provided over the call | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Ais... |
3 requests ( Induction for New Employee / Manpower Request / Probation confirmation ) | Does any functionality available to do these 1. Is there any step by step process available in adrenalin to handle New joinee - Induction - Request for hardware/software/JD and all arrangements 2. Manpower request form - Permanent / Temp staffs ( Managers will use this ) 3. Probation confirmation Application | As discussed over the call, We have internally mailed our team to check the configuration and they will get back to you for clarification. | Product | Data Correction | null | Workflow | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12117, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the co... |
How to submit a Business Trip Request and Travel Advance Request in Adrenalin | How to submit a Business Trip Request and Travel Advance Request in Adrenalin. If the above requests are possible then would like to know How to Prepare and get approval for Expenses statement for International/Domestic Business Trips - in Adrenalin | null | Product | Configuration | null | Travel Request | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12116, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the ... |
Is it possible in adrenalin to create a request for a training (external) and get it approved by workflow. | Is it possible in adrenalin to create a request for a training (external) and get it approved by workflow. For Ex: I plan to attend a HCM training and I got the quote for the course. At present I will get the approval through HR by email. We would like to make them in system. | null | Product | Configuration | null | Training Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the configura... |
configuration of HR letters | hi, Please configure attached letters on iMapp. regards Aishwarya | As discussed over the call we have been informed that the letters need to be configured newly. We have taken forwarded the requirement to Project Manager. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, HI, ... |
Fwd: Request to mapp the old vacancy to the new vacancy code | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
I have rejected this candidate and now am not able to find.
need to map it with " DEALER - RETAIL BROKING.3569-327." pls do the needful.
need to map w... | clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed over the call, the Candidate Navneet Rana is tagged under 3741-284 vacancy code as Resume Shortlisted status. Please check the ... |
Employee movement | Dear Madam,
Below 2 staffs transferred one branch to another branch deployment updated in spark by DM transfer letter also generated , But in spark location is not changed , its showing Old location .
Find attached transfer and please do the needful.
Details attached.
Regards,
Sowmya | We have corrected the below-reproted employee's location in Spark. | Product | Service Request | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, -----, em ID: 65484, 101746, Hi Sowmya, We have corrected the below-reproted employee's location in Spark. Request you to check and revert for any further cl... |
ML request- 22508 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
EE 22508 is trying to apply ML from 17th May 2021 for 182 days. However; when employee is selecting end date as 14th Nov 2021 (182 days) in system it... | Configuration to be changed accordingly for each ML case | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta, As explained over call, we have changed the below configuration in Leave Configuration form for the leave type ML, in order to allow this employee to apply for 182 days exactly considering the weekoff's near the Leave end date. Now the system is considering 182 days, when selecting the date range as 17t... |
One Competency Missing in Q2 Screen - 8006 | One competency is missing for below mentioned employee EMp ID - 8006 Emp Name - Naveen Kumar Missing Cometency - Managerial Competency Competency Description - • Team Building & Motivation
• Developing & Driving a High Performance Culture
• Retention
• Conflict Resolution
• Change Agent Competency we... | Same Goal and Compenetency name | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, Please provide us sometimes, we will schedule the session and work on the same. Th... |
Error while declaring the Tax Declaration | Hi, Mr. Ramanathan is getting an error while trying to declare his Tax declaration under "Income from Business/Profession" and "Self occupied" for his loan interest. Screen shot of the error is attached for your reference. Please do the needful. Regards, Pradeep | Provided the clarification. | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, As requested we will check the reported concern regarding the tax declara... |
Fw: Adrenalin (Employee Creation ) - Error | Pl. refer the screen shots for new employee creation inputs
Regards
Chittibabu M
Rorito Intl Pvt. Ltd. Chennai
Ph : +91-44-22454140/41 Ext.-388
chittibabu.m@roritoworld.com
----- Forwarded by Chittibabu.M/Information Technology/Rorito on
15/04/2021 12:05 PM -----
From: Isaac Samuel.E/HR/Rorito
To: ... | issue already resolved in anothe ticket | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Chittibabu M, As discusse over the call, this issue have is already resolved in another ticket .Please check the same and update us in case o clariication. |
Invitation: HRMS Adrenalin @ Thu Apr 15, 2021 12pm - 1pm (IST) (myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com) | You have been invited to the following event.
Title: HRMS Adrenalin
When: Thu Apr 15, 2021 12pm – 1pm India Standard Time - Kolkata
Joining info: Join with Google Meet
https://meet.google.com/fut-vcdi-svi?hs=224
Join by phone
(US) +1 516-274-8362 (PIN: 657942027)
More phone numbers: https://tel.meet/fut-... | Clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | null |
1975164 | Dear Team,
Even though DB level blocking is not there, still so many threads which are taking more than usual time.
Kindly check it.
[cid:image002.png@01D731EC.22F1E500]
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limi... | Performance Issue | Product | Service Request | null | Setup HRMS | null | null | null | Closed | Hi shishira, As discussed over call, we had a call with Mr. Sandeep sir and the server slowness is mostly during the morning/ evening hours and after sometime the server is not slow and it is normal. As per the screenshot it will be getting executed in the App pool in IIS, when people access the Attendance calen... |
FW: Self Appraisal Submitted for Approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Request you to bring the self appraisal page of the employee 117050 to the "Saved" status.
Amolika Uplekar
Human Resources... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Amolika, As requested, we have reversed the auto approved Self appraisal form of the employee 117050. And now the form is open with all the saved information for employee to re-submit. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688... |
Self appraisal approval mail has been triggered wrongly | Dear Team, Two of our employees received self appraisal mail with wrong ratings. Please find the below details and do the needful at the earliest. 1. Nishanth B (0822) 2. Francis Britto (0887) Thanks & Regards, Suresh M | Need more information | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh M, We will initiate the session and check on the above-reported concern please provide us a timeline., Hi Suresh ... |
Seperation | Separation clean up for below given IDs
Employee
ID
APL08363
APL34835
APL14746
APL33173
APL01676
APL15964
APL18928 | clean up done | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Please provide us sometime, we will do the separation clean up for the shared list of employees fr... |
FW: HRIS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please look into below task and confirm , why is this running this many times and what's the issue.
Regards
Sandeep Thungaturthy
From... | Application server | Product | Service Request | null | Security | null | null | null | Closed | Sir,
This will be getting executed in the App pool in IIS, when people access the Attendance calendar. However we need to verify whether this gets retained for a long time, or gets moved.
Hope when we monitor in the morning /evening time when people sign in/sign out, we can verify this. We will update you Sir.
... |
FW: March 21 Leave not accepting |
Hi,
Pls check and revert with solution.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
From: Neela... | Moved truncated balance to PP balance | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Gyanamayee, On 5th April, we did a cleanup activity to move all the truncated balance of CPL to PP balance, which was not done completely. We have corrected the same now and employee's having balance in their PP balance will be able to utilize the same. Regards, Gowtham. N Product Support Adrenali... |
2 Employees calendar changed not sync | We have changed 2 employees calendar but same is not synced with attendance calendar : * Emp ID 10851 & 11282 now belongs to five day week calendar. Hence we need to sync their current calendar to update Holidays and WO properly. Thanks | sync | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, During the check, we found that the attendance data got synced in the application. Currently,... |
Enable Tax Decalartion for FY 21-22 | Hi Please open up new Tax declaration module for this FY 21-22 and we need a backup of previous FY 20-21 tax declaration proofs as well as for auditing purpose Note : Let us know whether employees will have the same option to opt New Regime / Old Regime for this FY 21-22 too | Patch for YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Any Update . Pl prioritize , Hi Josephine G, As per your request we will enale the TAX DECLARTION for fy 21-22 . ... |
Error While Downloading Pay slip For March-2021 | Dear team One of of our employee had got this error "Report name not configured. Configure using report settings option" Report name not configured. Configure using report settings option looking forward forward for your Kind Support Thanks Vinoth | Pay process status is NO | Product | Clarification | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Please provide us sometimes, we will schedule the session and work on the reported query. ... |
Employee creation error | Please find the attached employee creation. One of the employee Mr Ajithkumar is shows pending as per the workflow is not showing to no one. | clariication | Product | Clarification | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per your query ,We have understood that Employee Creation is error . We will check the same and ... |
Settlement entry - 01397 | Dear Jay,
As discussed please unconfirm the below employee settlement entry in Interface to correct his PF amount.
Emp. No.
Name of the Employee
01397
Seshadri Ravichandran
Regards,
Sujatha
Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are ... | unconfirmed settlement through backend | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sujatha, As discussed we have unconfirmed the settlemnt of the mentioned employee from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay,
We have corrected his PF error and settlement entry has been confirmed in Interface.
Regards,
Sujatha
|
Exit interview form doesn't open | Hi, Employees are unable to open exit interview form. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | Aspx is blocked | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Kindly provide us sometimes, we will schedule the session and work on the exit interview form. Thank... |
Employee not showing in movement and bank updation | Employee id is created but id not showing in employee movement or bank updation. NBHC06249 - MEETKUMAR BIPINBHAI PATEL
DOJ - 14th April Back office - QA - FTC | Clarification. | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, As checked, Employee - NBHC06249 is in Back Office - QA - FTC OU and you are not th... |
guide us how to pay arrears and Income tax Configuration mapping | guide us how to pay arrears and Income tax Configuration submit option is not available to employees | Tax Proof reSubmission upload suggested | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As per the reported query we understood that you want to understand how to pay arrears in system. Plea... |
Change in DOJ | Kindly find the excel attached and update correct DOJ for the associates. | Change request | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11565, Hi Raksha Dayma, DOJ Needs to update for the listed employees, hence we will get connect from our end an... |
Leave_adjustment_after_Inactive | Dear Team,Kindly adjust the leave of Saket singh STM9604 as the associate is Inactive from system now and had 17 EL which he was unable to apply before LWD.For 19th and 20th March, associate was on EL and was not able to apply the same.Kindly update | Auto leave debit has executed | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12188, Hi Raksha Dayma, As reported query says, user unable to apply leave in the application, hence we will ge... |
Goal setting / Self Appraisal - Mail notification | We request you to check the approval and rejection mails for both goal setting and self appraisal forms. the workflows has been configured, but still we are receiving the queries for not getting mail triggers on the approval/rejection. you may please check my ecode (26692), for not receiving goal setting approv... | provided the clarification | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12171, Hi Saravanan K, As discussed, we will check and update the status to you., Hi Saravanan K, The appr... |
Pending woth other vendor | We want to create a new role.associates with Spectrum talent management when raise resignation, the forms should be pending with reporting manager and STM STM STM and associates with Quess OU when raise resignations,it should get pending with Reporting manager and Quess01 Quess01.No quess associates form should get pen... | Data issue | Product | Data Correction | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, As this query is already configured in the workflow definition master form however we will al... |
FY Leave balance merge PP to Main balance and CL truncate | Hi, Presently in system there are two leave balance 1st is main balance and 2nd is PP Balance for CL , SL , EL type of leaves. Now we need to merge the PP balance to main balance as per below: EL : Whatever balance is available in PP balance should merge in Main balance. SL: Whatever balance is available in... | merged the EL and SL leave type's PP to leave balance and truncated the CL leave type's PP balance. | Customization | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preethi, Could you please connect to resolve the negative balance issue.
As ... |
Upload Employee Basic Information for create new Employee Master | Dear Gowtham,
Please help us to upload - Upload Employee Basic Information for create new Employee Master. I did not understand what to fill for below listed mandatory field.
Experience Category
Ethnic Code
State Of Birth
Signed Contract
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Cor... | Providing required data via front end & back end | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Vinay, We connected over the remote session and provided the required information via the front end & back end for the listed fields. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Gowtham,
Document is not gettin... |
Scheduler Failed | Hi Team, HRMS-Payroll Synch scheduler in the screenshot getting failed, Can you please check and resolve the issue,,, | duplicate bank details deleted | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thokala Umamaheswar Rao, During a check, we have found duplicate bank details updated for the reported employe... |
Land Lord's Pan - Required | Hi We need Land Lord's PAN numbers which has been submitted by employees in the last FY 20-21 Kindly give us a report In a urgent basis please provide for Yegnaramakrishnan (11217) | requested form to check | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, During a check, we can view the LAn Lord's PAN number in the form TAX Declaration form by sel... |
Celebration not sliding in Zolog Celebrations window in HRMS Dashboard | Dear Team, Celebration not sliding in Zolog Celebrations window in HRMS Dashboard, plz check. Regards Mahendra 9704254344 | memcache service not available | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, We request you to please provide us sometime. We will schedule the session and wor... |
Confirmation re-trigger-30454 | Dear team, Please change confirmation date and re-trigger confirmation for the below employee. Ecode : 30454 Confirmation date : 01 April 2021 Regards, Raveena | confirmation date change for retrigger | Product | Service Request | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12180, Hi Raveena Ramakrishnan, From the query, we understood that you like to change the confirmation date a... |
DOJ change | DOJ change for the Employee - 91071 Old DOJ - 04-Mar-2021 New DOJ - 12-Mar-2021 Script attached in the Ticket. | Data Correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | created_by: 2043095590673
time: 2021-04-16 11:55:27 UTC |
Internal System Error | Dear team, Please refer the attached screenshot. The attached error is shown in goal setting form of the employee. Ecode : 25808 | the reported employee's GS is approved without any error. | Customization | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12173, Hi Raveena Ramakrishnan, From the reported query, we understood that you are getting the attached intern... |
Employee Details form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please check and UAN details are showing 11 digit at employee details form.
[image: image.png]
--
Thanks & Regards,
*Jatinde... | PER_UID label name changed as UAN no, hence UAN NO label is corrected | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the UAN no format on the Employee details form and update you the status. Thanks & Regards, Mohamed Moosa A, ?
Thank you for your email. I'm on Personal Leave today. Please expect a delay in response.
For any support related queries kindly publish a tick... |
LWD to be changed in Adrenalin and Notice shortfall waived off | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please change LWD of below employee in Adrenalin.
1. Ganesh Babu S - 890885
LWD - 22nd April 2021
*Sh... | provided the clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Esha, For the below query, We have analyzed the mentioned employees are final closer not completed. And During the final closer, the reported employees your end also changed the last working date and select waiver off option there. If any clarification please let me know(9840850981). Th... |
FW: Dynamic Claim Creation- Settings Change. | Hi Gowtham,
FYI & NA.
Rgds,
Madan
From: Madan mohan
Sent: 16 March 2021 18:26
To: Sumithra.r@myadrenalin.com
Cc: Sivakumar.M; Admin Executive
Subject: FW: Dynamic Claim Creation- Settings Change.
Dear Sumithra,
FYI & NA.
Rgds,
Madan
From: Deepa Nair
Sent: 16 March 2021 16:50
To: Madan mohan
Cc: Abhishek Upadhyay... | Removed duplicate check/Unique check for From date and To date for Miscellaneous claim via back end. | Product | Service Request | null | Claims & Reimbursement | null | null | null | Closed | Hi Madan, With respect to removal of duplicate validation for From date and To date, it was set in the system only for "Miscellaneous claim" and we have removed the same. You can also check once from your end through the form "Dynamic Claim Creation". Regards, Gowtham. N Product Support Adrenalin eSystems L... |
Reassign Matrix play | We are unable to do final closer 1970 he is our CEO..
[cid:image001.png@01D732DB.3AB11770]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "IndusInd Financial Inclusion Limited")
Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapat... | Clarification in "Matrix Manager" form | Product | Clarification | null | Employee Movement | null | null | null | Closed | Hi Sowmya, As discussed over the call, you are able to do the reassign matrix managers in the "Matrix Manager" form for the below-reported employees. Also the same has been confirmed by your end. Regards, Srujana.M, Yes madam,
Issue resolved…
Regards,
Sowmya
Assistant Manager - Human Resources
Bhara... |
Patch for 2021-22 | please deploy patch for 2021-22. by tomorrow. we have done March 2021 confirm process and taken backup. | FY change patch has been deployed | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12152, Hi Kalyani,
Below are the prerequisites for deploying the FY patch in system.
1. Mar 2021 payroll month should be confirmed i... |
Inaccurate amount in F&F "Leave" | Hi Team, there is a difference in F&F leave amount. Example :- F&F_11180 :- 17.50 Leave on Gross = 28,868₹ If do 17.50 Leave input in Settlement entry then amount is reflecting 29,269₹ (Incorrect) Please resolve the same. -Swapnil 8329295434 | (Leave encashment Gross /365 *12) *Leave encash days
This logic has been applied in Leave encashment formula and OPT2_Presettlement_display SP | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets
created_by: 2043097497860
time: 2021-04-16 15:37:19 +0530, Hi Swapnil, From the above description, we leave enca... |
Self appraisal- 27913 | Dear team, The employee 27913 is shown pending with 19352 in the workflow tracker but when we checked the forms pending for approval of the reporting manager it shows not records to display. Please check and revert. Regards, Raveena | data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, From the above description, we understood that the reported employee's self-appra... |
Error - training module GSshare | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim Khan,
The below given error is reflected while trying to view the Training attendance report.
Training title - Overview of telecom sy... | New Version of RDL Updated | Customization | Configuration | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Please be informed, we will look into the said concern and update the stats accordingly. Regards Wasim, Hi Kirti Ghule, Please be informed, We have checked and resolved the issue. Training attendance report is now generated. Kindly check and confirm. Regards Wasim |
Goal Submission issue - goal setting | the employee has submitted 3 goals, only 2 goals has been moved to LMs screen for approval. while checking the form again, the missed out goal's status is showing "system data row data". then we save the goal. please check at backend on this transaction history. ecode:22354 | provided the clarification
reported issue not reflected for the employee. | Customization | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, For the reported query, we need more clarity on the point. We will initiate the call to discuss ... |
Goals and Uplod file | Hi,
PFA and upload.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
[http://godrejcp.net/icons/<!DO... | Upload facilitated/done on behalf of customer & explain how to do going forward. | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, We have prepared the upload sheets(KRA Upload & Milestones Upload) for 2 employees and uploaded the same. Employees are now able to view the same in the Annual Review form. Please find attached the upload sheet for your future reference and use. Regards, Gowtham. N Product Support Adren... |
FW: Change relieving date in Adrenalin | Dear Vijay,
As discussed please change the last working date and actual relieving date for below mentioned employees to 16th April 21.
[cid:image001.png@01D7321C.1FED7DD0]
Regards,
Amlesh
From: Bhandari, Udaykumar <Udaykumar.Bhandari@bicworld.com>
Sent: Thursday, April 15, 2021 5:32 PM
To: Saroj, Amlesh <A... | Provided the instruction | Product | Clarification | null | Separation | null | null | null | Closed | DONE, PLEASE CHECK
Regards,
ashok
, Hi Amlesh, As discussed over the call, We have checked Last working date has been changed, After then final closer complete before please check shortfall days (recover or waiver off) in the Payroll info tab Further if any clarification please let me know. ... |
Attendance Query - Omprakash choubey - EMP ID - 823769 | Dear Vijay,
Please refer attached screen shot for one of the attendance query raised for Omprakash choubey - EMP ID - 823769.
The concerned employee worked on 31st March 21 between 22:31 PM to 07:05 AM however his attendance did not get captured and his out punch of 31st March was recorded in 01st April 21 INPUNC... | attendance clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Amlesh, For the below query, We have analyzed the reported employee 31 Mar 21 shift mapped on 22:00 to 7.00 AM, After then 01 Apr 2021 Shift mapped on 08.00 to 18.00, So the system updated out time on 01 Apr 2021, And we also explained the scenario from our end. Further if any clarification please let me k... |
Leave Encashment - Ashok Kumar | Dear Jayakrishnan,
We have released Leave encashment to Ashok Kumar for Rs.94400 where as in tax working it is showing as Rs.139547, do check and revert.
EMPLOYEE CODE
EMPLOYEE NAME
Leave Encashment
00184
C Ashok Kumar
139547.00
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
... | TAx computation process was not done for the mentioned employee. Post tax generate the value got tallied. | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, As discussed the issue with regard to mentioned employees tax workings has been resolved and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan,
The leave encashment & tax on the same is in order. ... |
Time & Attendance Query - Vivek Shrivastava | Dear Vijay,
Please refer attendance query raised by one of our staff employee Vivek Shrivastav - EMP ID (828916), he worked on his weekly-off which was on 28th March 2021, against working on WO he applied for compensatory off which was also approved by his reporting manager however in his attendance record he has be... | LEAVE CLARIFICATION | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Amlesh, As discussed over the call, The reported employee Comp off leave raised on 05 apr 2021, Not raised comp off request, Can you please check your end and inform the employee raised comp off Leave (05 APR 2021) in the leave request form and share feedback, Further if any clarification please let me kno... |
Error message is showing while saving the Tax declaration | Error message is showing while saving the Tax declaration | Once sync is executed Messge is update propelry | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As per your request ,We have verified that Message is not properly synced . We have done the sync and ... |
Financial year patch update | Dear Team, Please update the Finyear patch for 2021-22 and confirm | Patch OR YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, As discussed, Please join this session https://fastsupport.gotoassist.com/390330792, Hi N Sreevalli, As per your request , patch for ... |
Financial year patch update | Dear Team, Please update the Finyear patch for 2021-22 and confirm | Patch for YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi R Chandrakala, As disvussed ,Kindly join this session https://fastsupport.gotoassist.com/390330792, Hi R Chandrakala, As per your request , patc... |
Financial year patch update | Dear Team, Please update the Finyear patch for 2021-22 and confirm | Patch for YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As per the query , we have understood that need to do the patch deployment or New inancila year. Kindly join this session https://fast... |
PT Location changes details | Hi, We need to know who had made the changes of PT Location in the system for below mentioned employees and when.
Associate ID
Associate Name
Date Of Joining
Work City
PT Location
10043
Sunil Mer
18-Dec-18
... | Changed by an user | Product | Clarification | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, We will check on the reported concern by scheduling a remote session. We will keep you posted accord... |
Status of Course Schedule | Status of course schedule submission steps has been left out by mistake. Screenshot Attached. | Data issue and change request on training data | Product | Data Correction | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles: "[\"44002194596\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajan Thakar, As reported query says, Status of course schedule needs to modified for an emp... |
Group Name | We have changed one employee to custom shift but the employee group name not mapping. Please see the attachment | clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, as per the query ,We have understood that employee is changed to custome shit , While trying to map... |
confirmation form issue | Hi, The confirmation appraisal form of Emp M2711 doesn't open and displays error. Request you to do the needful to fix it at the earliest. Regards, Pinkiiy Raval | As discussed over the call, We have again re initiated the confirmation for the mentioned employee.
Please check and confirm. | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/... |
LTA Balance not comes properly | Recently
we have change the FY 2021-2022 in reimbursement Type, we need to all the
reimbursement Opening balance is nil and LTA Balance carry forward from
Last year March balance, but LTA balance not carry forward properly so; i
request you to please resolve this issue on permanent basis and fixed it. | Auto Email ticket, can be closed. | Product | Clarification | Fresh Desk | Fresh Desk Administration | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, From the above description, we understood that LTA balance showing nil. Please find the belo... |
Manager's rating visibility | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please check and confirm whether manager's rating is visible to employees or
not.
Thanks & Regards
Palak Sod... | Clarification | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Palak sodhi, As discussed over call, we have verified for one employee - AYE0012 whose Self Appraisal has been approved and in his login the Approver ratings are not visible. Attached the screenshot for your reference. Please check. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Flo... |
Goal Remove | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Iswarya,
Please remove goals of below employees:
Employee ID
Employee Name
Date Of Joining / Re-Employed
Grade
Designat... | Data correction | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Palak sodhi, As discussed over call and as per the below request, we have deleted the goals for the below employees. Please check and re-upload the goals for these employees. Employee ID Employee Name Date Of Joining / Re-Employed Grade Designation Aye0116 Tripti Pandey 17 Aug 2015 ... |
ESI Deduction wrongly | Dear Team, Last month we processed the increment and revised salary also updated. Some employees gross salary crossed ESI Slab but while we process the pay process again ESI deducted. Plz check. Regards Mahendra 9704254344 | Patch for YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, As per the query ,We have understood that ESI is deducted on march month which is ... |
Reg: Employee Movement --00255--KSR Kiran |
Dear Kohima,
As discussed yesterday, I tried to changed the emp designation in the Adrenaline payroll through " Employee Movement".
But I am failed to do so...pls find the screen shot and help me for this .Support ticket has been raised on the same.
[cid:image003.jpg@01D732A9.440A3360]
Thanks & Regards,... | SP_emp_transfer Sp is update is system | Product | Patch Deployment | null | Employee Information | null | null | null | Closed | Hi Leela Rani Manem, As discussed over the call, We have understood that getting ailed while doing the movement. We will look into this issue and update you the status. Please provide us some time., Hi Leela Rani Manem, As discussed, Kindly join this session https://fastsupport.gotoassist.com/308171518, Hi Leela Ra... |
confirm process | unable to do confirm process for SEHKNP DR CONSULT paygroup- error showing as Record count mismatch in tax consolidated data for the Pay Groups SEHKNP DR CONSULT. please do the needful | We have checked and cleared the queue for the employee | Product | Data Correction | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, please send link and support. thanks, Hi Kalyani, Requesting you to connect the below link. https://fastsupport.gotoassist.com/684146829, Hi Kalyani,... |
Employee Movement --00255--KSR Kiran | Dear Team, Request you to help us to change the designation for the employee 00255--KSR Kiran through "Employee Movement" which i already done but getting failure. Regards, Leela | SP_EMP_TRANSFER Sp is missed , redeployed the same | Product | Patch Deployment | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem, As discussed over the call, We have understood that getting ailed while doing the movement.... |
Required Taxable Income | Dear Jay,
As discussed, Please provide the taxable income for all the employees whose
TDS got deducted.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)... | Clarification on horizontal report | Product | Clarification | null | Tax | null | null | null | Closed | Hi Anoopsingh, As discussed for the expected report on the salary details of the employee for the whole year we request you to please process the below steps. 1. After payprocess kindly navigate to 'Tax computation Generate' process' and execute the same and check the progress in show all process. 2. Navigate t... |
Change probation duration | Hi, Please change the probation period of below employees as mentioned:
Employee
Id
Employee
Name
Date
Of Joining
Confirmation
Due Date
29476
MEGGALA
A/P RENGGASAMY
11/1/2021
11/4/2021
... | As per the requirement we have update the confirmation due on of the mentioned employees. | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi, ... |
IT support rights required on 22644 | Dear Team, Kindly create IT support id for 22644. | User group mapping | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12147, Hi Sandeep Jangid, Based on your concern, you are request us to provide the IT support rights for 22644.... |
how to i change attendance mark type | how to I change attendance type of bulk employees need to change attendance "mobile" to "Desk/Mobile with GeoFence" | Employee transfer upload | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12078, Hi Sandeep Jangid, Based on your concern, need to change attendance "mobile" to "Desk/Mobile with GeoFe... |
Shift updation in bulk are not executed | Mass shift loader not updating shift in bulk even 160 entries sometimes. yesterday I had uploaded mass shift loader and scheduled. but shifts are still not executed in system / reports and att. calendar page. please check the reason , here I am adding an attachment of SUCCESSFUL transaction upload of mass shift... | provided the clarification | Customization | Clarification | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above description, we understood that the bulk shift is not updating in the applicatio... |
Self Appraisal Page issue | In self
appraisal form, we are getting a notification even after
resubmission, and moreover it is not saving the entered details. Need your
immediate attention please. Notification - "the form has been rejected by the approver,please resubmit his form after incorporating the changes" Ecode - 24898 | reported employee's save self-appraisal shows the error in the log level.
We have checked the same with thcustomization and resolved the error. | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12203, Hi Saravanan K, From the above query, we understood that the reported employee getting the below error e... |
Goal Setting page issue | For below employees, goal setting for F21 has not been initiated, please check and resolve. Note: please check their confirmation date, if it has not been updated, please update it from back end. Ecode - 30701, 29533 | updated the confirmation date and initiated the goal setting from the backend without mail | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12189, thanks, also please check for 30268, Hi Saravanan K, We will initiate the same for the new reported empl... |
IT Calculation issue | As confirmed, for the given employee the IT calculation is done high amount. requested to confirm the calculation issue or the calculation justification. attached file for reference.. | Pan NO not available | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12201, Hi R Chandrakala, We request you to please provide us sometime. We will schedule the session and work on the reported query
... |
Medical Reimbursement_Eligibility File upload Error | Dear Team, New Financial Year Patch Update yesterday and after that we try to upload the Medical Reimbursement Eligibility file and error reported the from date should be in current financial year. we attached screen shot and error log for reference. and requested to correct the same. | sheet is not in text format | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi R Chandrakala,
We request you to please provide us sometime we will schedule the session and work on the reported query.
... |
Resignation pullback but still reflecting in the Resigned_employees_GM | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Resignation pullback but still reflecting in the Resigned_employees_GM
EC
EMP Type
ES
Name
MEC046
Onroll
ACTIVE
Praveen Krishnan V
Thanks & R... | New Condition Added in '' | Product | Data Correction | null | Separation | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check on why the said employee is reflecting in Resigned_employees_GM report even after Resignationpullback has been done. https://us02web.zoom.us/j/3963544585?pwd=ZkNMVHdJTzJjTEhYNTdpYmNlRzhBZz09 Regards Wasim, Hi Wasim,
I have a call right now will be able... |
Employee movements and functional managers updating | Employees are transferred from one location/position to another. While doing so the change in reporting manager is given in the system. In this scenario the updating of functional manager is not happening. The reporting manager of the reporting manager is the functional manager of the employee and all employees are tag... | config need to be changed IS_FUNREP_CHANGE_REQ | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12198, Hi Jery Jose P, As discussed over the call, We have understood that when employee movement is happened p... |
workflow approval details 122425 | For emp id:122425, the record resignation is approved within minutes and activity owner approvals is also completed on the same day. This doesn't occur normally. The team is suspicious of this transaction. Please check is there is any other person had done the approvals on behalf of the action owners. | workflow is re-configured. | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12197, Hi Jery Jose P, As per the query ,We have understood that resignation got approved with out flowing .We ... |
difference in horizantal tax report | For emp id: 101205 does not have tax deduction in Mar-2021 whereas horizontal tax report shows deduction of tax. The Mar-2021 salary confirm process is completed. We have run tax computation generate even after that but the report is not updating. After this we have to implement patches for this year tax declaratio... | Employee TCS is not generated | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=2&requested_by=0&wf_filter=resolved_or_closed, Hi Jery Jose P, As per the query ,W... |
Self Appraisal form | Dear Dhivya/ Team, Please check, as employee is getting total weightage as 140 in Self appraisal form. Can you assist in checking and analyzing the issue. ECN : 68666 Regards, Chaitali | uploaded more than 100%weightage | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please provide us sometime, we will share the connectivity , analyze the concern reported on W... |
Self-Appraisal Issue - Aye4176 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Below employee's manager has completed his rating while manager's appraisal
and rating is showing pending.
... | issue identified and addressed | Product | Patch Deployment | null | Goal Management | null | null | null | Closed | Hi Palak sodhi, The concern reported on Goal Summary report has been resolved. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V Dhivya V, ?
Hi,
Thanks for your email. I am on Personal leave on 19-Apr-2021.
Kindly raise a ticket in the Fresh Desk - ask.adrenalin@... |
|| Reg Change in DOJ | Aye6527 - Nilesh Kumar || | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Kindly change Date of Joining of above mentioned employee.
Old DOJ - 01\Apr\2021
*New DOJ - 05\Apr\2021*
*Regards*
*Rahul*
--
... | Doj changed | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi hr operations, As per Request, We have changed the DOJ (01 Apr 2021 to 05 Apr 2021)the reported employee from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Dear Team,
Same has been updated. Thanks for your support
*Regards*
*Sahil Gulati*
On Sat, A... |
Employee movement | Dear Mam, Below employee transfer has been updated by DM and approved by GM but it has been not reflecting at spark. Please check once and resolve the issue. Employee ID : 96681 Date of Transfer : 14-April-21 | Clarification in Employee Movement | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported e... |
Goals Summary Report - Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
I'm not fetch any data through goals summary report. Please check and
resolve this issue asap.
Regards
Palak
--
*******... | data correction | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Palak sodhi, As discussed over the call, We have resolved the issue from our end, Kindly check your end the Gaol summary report and share feedback. Thanks and Regards Vijayakumar k |
employee confirmation | Dear Madam, employee details are seen as Probationer but his confirmation date is seen as 13 Apr 21 in employee details report. please do the needful, EM ID: 105433 Regards, Sowmya | Clarification in confirmation date. | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported emp... |
Updated invitation: Adrenalin : HRMS @ Mon Apr 19, 2021 11:30am - 12:30pm (IST) (myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com) | This event has been changed.
Title: Adrenalin : HRMS (changed)
When: Mon Apr 19, 2021 11:30am – 12:30pm India Standard Time - Kolkata
Joining info: Join with Google Meet
https://meet.google.com/psn-reod-dqu?hs=224
Join by phone
(US) +1 856-347-7881 (PIN: 813604827)
More phone numbers: https://tel.meet/ps... | meeting link got created as a ticket | Product | Configuration | null | Employee Information | null | null | null | Closed | Dear Team, We understood that the below meeting link mail got converted into ticket, we will be joining the meeting link, currently updating the status of the ticket, since duplicate tickets got created. |
RE: Staff Goal Setting 2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
The team is facing a challenge in setting goals with a back dated “Start date”. Please help us activate the 1st quarter dates as well... | Appraisal start date has been changed to 01 Jan 2021 | Product | Configuration | null | Performance Management | null | null | null | Closed | Hi Kritika,
Below changes has been done. Kindly try the back dated start date now and let us know for any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
S... |
Region city mapping is not enforced in movement | There is a movement happened to emp id:117167 on Mar 22, 2021. His position is Sales Manager Mortgage and this position is mapped only to Division offices. In that case how is the employee movement form accepts transfer to branch for that position. Because of this the region mapping is collapsing in the database. ... | clarification/ in upload system will not update region based on location | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12199, Hi Jery Jose P, As per the query ,We have understood that region is not getting properly update in Appli... |
Not able to view my raised claim | Dear Team, Please check why my raised misc expenses form- Amounting Rs 2332 is not visible to me either in "forms raised by me" or "pending to my approver". Can you pl check & fix this. Kindly share audit rail for record & update. Rgds, Madan | Services were not started after server restarted by their IT team during server maintenance activity.
Services were in Manual mode. | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12138, Dear Gowtham,
Pl review this issues on urgent basis, since raised request is neither visible in forms rai... |
Invitation: (No Subject) @ Mon Apr 19, 2021 11:30am - 12:30pm (IST) (myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com) | You have been invited to the following event.
Title: (No Subject)
When: Mon Apr 19, 2021 11:30am – 12:30pm India Standard Time - Kolkata
Joining info: Join with Google Meet
https://meet.google.com/psn-reod-dqu?hs=224
Join by phone
(US) +1 856-347-7881 (PIN: 813604827)
More phone numbers: https://tel.meet... | meeting is schedule to showcase the processflow on the UAT. | Product | Configuration | null | Application Management | null | null | null | Closed | Hi Saurabh Soni, We understood that the below meeting link mail got converted into ticket, we will be joining the meeting link, currently updating the status of the ticket, since duplicate tickets got created. Thanks and Regards, Dhivya . V, Hi Saurabh Soni, We understood that the below meet... |
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