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Root cause analysis
Dear Team, We are facing several issues in HRIS package for last couple of months related to attendance/shit//functional reporting structure, etc. We request you to look in to this issues to rectify this and find out the root cause of these issues. Note: HR/SYS of BDA and Adrenalin team had a concall also on 9th April 2021 related to above issue.
Clariication
Product
Clarification
null
Employee Information
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, ​ As discussed with team earlier, we have identified that employee Data in the integarted file has Effctive from date as date of joining and the Transaction date also as Date of joining so what ever changes happening that are getting effected from the past records. Also aAdrenalin only process the employee for whom there is record in the integration file . I movement is happened in CHRIS only then those records will get updated in Adrenalin. Please check with cCHIRS team as Effective date also employee in integartion file reason. Kindly check the same and update us in case of clarification. Please find the attachment  for the employee whos data got changed due to The integration., We checked with CHRIS team and they are telling that they are not doing any update in that interface file.  For example, a reference case is below. We stopped the interface movement process currently. But, system is showing absentees list for pilots where they are not comes under roster pattern., Hi Senthil kumar M S, As discussed over the call, We have requested you to check the DATE of Effective from and the Transaction dates. It should not be the date of joining for all the transaction.Also as informed over the call, We have provided the Employees list for whom data is not mapped properly. This was happened before you stop the scheduler execution of interfaceSo, Until we correct the data of employee with proper effective date their will be distrubance. Kindly check the same and update us in case of clarificaiton. Kohima Gopi
Report Required - Attendance Type
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Iswarya, Could you please help generate a report to check the attendance type, geofencing or geotagging ? *Regards*, *Vivek Raj M | AVP - HR * *Aye Finance (P) Ltd. | Head Office – Gurgaon* Cell - +91-8448486701 -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ==================================== This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
New Ireport - Employment details - New Ireport
Product
Service Request
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Employee Information
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Resolved
Hi Vivek Raj, As per the request, we have created a new Ireport Name - "Employment details - New Ireport" in the Application to fetch the Attendance Type for all the employees. As discussed, there is column AC in the downloaded excel (Attendance Required) which is displaying the Attendance Type for all the employees. Please check and update and if any queries please reach us for clarifications. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181
FW: HRMS l COMQUEST
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, We are unbale to access Comquest HRMS, Please look into it. Regards, Radhakrishnan (RK) [cid:image001.png@01D731CF.0546DB40] From: Fatin Zakiah binti Zakaria <zakiah.zakaria@comquest-brunei.com> Sent: 15 April, 2021 8:09 AM To: hrmssupport <hrmssupport@comquest-brunei.com> Cc: Hjh Juridah Maidin <juridah@comquest-brunei.com> Subject: HRMS Hi sir, I would like to inform that currently we from unit 5, cannot log in to HRMS due to connection problem (lagging) and would really appreciate for your respond. Thank you. Regards, Fatin. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
no issue simulated
Product
Clarification
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Security
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Resolved
Hi Radhakrishnan Ganesan, As per checking from our end, Comquest PROD working fine. We have checked twice with different time intervals. Please check once from your end now & revert us if still problem persist we shall send connection link to check from your end. Regards, Priyadarshini. K
Mark 13 PL leave from 26 Feb 2021 to 13 March 2021 of 012981-Ajit Kumar Singh and deduct13 PL from his leave balance.
Please mark 13 PL leave from 26 Feb 2021 to 13 March 2021 of 012981-Ajit Kumar Singh and deduct 13 PL from his leave balance as due to some emergency he could not apply the leave and as per our configuration after one month leave can not be apply. (Special Case)  Date of leave:- Feb-2021 (26 & 27) March(1,2,3,4,5,6,  8,9,10,  12,13) In case of any clarification please call me at below:- Rgrds/Praveen Contact-9992766927
Allow Past Days CONFIG change
Product
Configuration
null
Absence, Time and Attendance
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null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen, ​From the above description, we understood that you like to raise the leave for the reported employee. ​ Hence we will check and update the status to you., Hi Preethi, Thank you & update the same PRAVEEN KUMAR Somany Ceramics Limited T: 01276223331 | M : 9992766927 Email: praveen.kumar4@somanyceramics.com www.somanyceramics.com , Hi Praveen, ​ In the Leave configuration, for the PL leave type we have increased the 'Allow past days' to 60 days and asked the employee to raise the PL leave from 26-Feb-2021 to 13-Mar-2021. ​ The same has been approved within few minutes. Post-approval, we have reversed the allow past days to 30 days as per the old configuration. ​ This has been confirmed from your end over the call. Hence we are updating the ticket status as 'Resolved'., Dear Preethi, Query has been resolved successfully. please close my ticket. sorry for the late reply. Rgrds/Praveen   99927-66927
Leave Configuration
For Maharashtra State Staff Grade Employees are not eligible for 1.CL 2.EL 3.SL type of leaves they are eligible only for  1.CR - 7 Per year 2.ER - 21 Per year 3.SR-  7 Per year Please update the configuration
steps provided
Product
Configuration
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Absence, Time and Attendance
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Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, ​Dear Vidyasagar, ​ ​From the below description, we understood that the Maharashtra employees need to be removed for leave types, CL,EL and SL in the leave configuration form. ​ If then please follow the below steps to achieve the same.  ​ Navigate to leave configuration form. Choose the leave type (ex: CL). Then in the location un-check the Maharashtra location which are not required(if required any other parameters based on your requirement). Then submit the form.  Please follow the same steps and check the required parameters in the leave types CR,SR, ER.  Please reach us in case of any queries/clarification required. ​​ Note : Please correct if our above understanding is wrong.  Thanks and Regards, Dhivya . V
LTA / Salary advance forms
Is it possible to request LTA or Salary advance in adrenalin. 
We have internally mailed our team to check the configuration and they will get back to you for clarification.
Product
Configuration
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Employee Information
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null
null
Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12122, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the configuration and they will get back to you for clarification. ​ ​ Regards, Niraikalai. R, @Niraikalai, Awaiting response from Vishnu., Hi CHIDAMBARA SELVAN N, ​​As requested, MR. Vishnu will check the procurement of the modules and they get back to you., @Niraikalai, If i search "Claims Requisition" I can see LTA form. I think we need to make smaller tweaks or we TCI team should know how to use it. , Hi CHIDAMBARA SELVAN N, Yes, Forms may be available but configuration wouldn't have been done. We have already forwarded your request to Account Manager Mr. Vishnu Vasanth. He will get in touch with you on further processing. Thanks for understanding. ​ @Raghu, please request Vishnu to connect with the customer and update the status. Regards, Kadiravan K P, yet to get the update, Hi CHIDAMBARA SELVAN N, We are closing the tickets in fresh desk. We request you to keep track on the reported points over the email. Please let us know if you have any questions.
Email Wishes ( Birthday/career/anniversary )
Using adrenalin how to send automated wishes to employees on their Birthday / anniversary or any other similar kind.
need more infromation.
Product
Clarification
Admin Module
Workflow
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null
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Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi CHIDAMBARA SELVAN N, As discussed over the call, We ​will do the configuration in UAT for the Birthday wishes and update you on the status. ​ Regards, Niraikalai R, Hi CHIDAMBARA SELVAN N, As discussed over the call, Please provide us the Content for the Birthday and career anniversary wishes. And also share with us the UAT details to configure the same. ​ Regards, Niraikalai R, @niraikalai, I checked with my HR team about the UAT details, we haven't used it for so long. So can you reset the credential and share us along with URL. , Hi Karunya, I have submitted a ticket in adrenalin for Auto email notification ( Birthday/career/anniversary ). For this Adrenalin support request us the content to configure it in UAT. So please share How you need the Birthday wishes to be send. Also the Career anniversary. Regards N. Selvan. , Hi CHIDAMBARA SELVAN N, ​ Please share with us the content to define (Birthday/ Career/Anniversary) from our end., Dear All, Please find attached template for birthday/career/wedding anniversary wishes. Hope this would be helpful. Thank you, Karunya ________________________________ , Hi CHIDAMBARA SELVAN N, Requesting you to share the Image with us to deploy the same. We don't have an option for Weeding Anniversary. ​ ​ Regards, Niraikalai R, The Images were already sent. Refer the template document in the ticket. [cid:image001.jpg@01D73B85.6E074BA0] , Hi CHIDAMBARA SELVAN N, We regret the delayed response. In UAT Server the purchase date was expired and so we were not able to log in. Now we have Extended the Purchase date. Requesting you to share the company LOGO and the share images , Hi Niraikalai, Hope Karunya had Shared the Images with you in previous mails, Kindly Find the Attachments for the same. As it is in UAT, you can check with any sample images. We may change the images and content while moving it to Live. Thanks and Regards Karthik.A , Hi ​Karunya, ​ As discussed over the call, We have configured the birthday/career/wedding anniversary wishes as per your shared template.Requesting you to check the mail content in UAT and confirm the same. ​ The Mail will trigger by everyday 9:15 AM. Please find the UAT URL https://hrms.myadrenalin.com/adrenalin/ Company ID : TCICHEMUAT, HI Ms. Niraikalai, Our team has not used the Adrenalin UAT session before. Kindly help them to Reset the password and confirm to have necessary permissions in UAT. Thanks and Regards Karthik.A , Hi CHIDAMBARA SELVAN N, Requesting you to share the employees who are all going to use the UAT. ​ Regards, Niraikalai R, Hi Nirakalai, Here are the users will access UAT. Thirumal.S@TCIchemicals.com<mailto:Thirumal.S@TCIchemicals.com> Karunya.S@tcichemicals.com<mailto:Karunya.S@tcichemicals.com> Regards N. Selvan. , Hi CHIDAMBARA SELVAN N, We have reset the Password for the 2 employees. Please find the UAT URL https://hrms.myadrenalin.com/adrenalin/ Company ID : TCICHEMUAT &nbsp;, Hi CHIDAMBARA SELVAN N, ​ We have reset the password for 2 employees Please find the UAT URL https://hrms.myadrenalin.com/adrenalin/ Company ID : TCICHEMUAT ​ Login ID: 00070021 Password: adnet2008 Company ID : TCICHEMUAT&nbsp; ​ Login ID: 00070099 &nbsp; Password: adnet2008 Company ID : TCICHEMUAT&nbsp;&nbsp;, Hi Niraikalai, Can you please share the credentials to login. Username ? Password ? Regards N. Selvan. , Hi CHIDAMBARA SELVAN N, We have reset the password for 2 employees Please find the UAT URL https://hrms.myadrenalin.com/adrenalin/ Company ID : TCICHEMUAT ​ Login ID:&nbsp;00070021 Password: adnet2008 Company ID : TCICHEMUAT&nbsp; ​ Login ID:&nbsp;00070099 &nbsp; Password: adnet2008 Company ID : TCICHEMUAT&nbsp;&nbsp;, Thanks , Dear Niraikalai, We have checked in UAT and here is the feedback. 1. In UAT mail viewer, the new wishes are available 2. Wishes content and mail is fine 3. Image wishes is not available. only text message is visible However, employees have received the old birthday wishes from Adrenalin (PRD). FYKI. They have not received new birthday template from UAT. Thank you Karunya ________________________________ , Hi CHIDAMBARA SELVAN N, As discussed over the call, We have checked and found that the Mail has been sent to employees with images and wishes. Attached screen a shot., HI Niraikalai, Good morning. What happened to the email wishes. Can you please expedite. Thank you Karunya , Hi CHIDAMBARA SELVAN N, As requested waiting for your response to move the same in LIVE server. ​ ​ Regards, Niraikalai R, Hi Karunya, I went through the trail mail, it is already test in development it seems. Can you confirm Niraikalai to move the changes to Live. Regards N. Selvan. , Hi Sir, There are some issues in DEV itself. I have given my comments. Whether it is rectified? Please confirm, so that I can ask her to move the changes to LIVE. Thank you Karunya , Hi CHIDAMBARA SELVAN N, ​ The Mail has been sent to employees with images and wishes&nbsp; in UAT . Attached screen a shot. Please check in &nbsp;UAT server if you have any issue please share us the screen shot., Hi Niraikalai, Here is the response already provided by Karunya. Please check the 3rd point and confirm. @Karunya, I hope this is the one which still not clear yet, right. [cid:image001.jpg@01D792A9.16500430] , Hi Niraikalai, Yes. Please images are not visible. Thank you Karunya , Hi CHIDAMBARA SELVAN N, Requesting you to check in &nbsp;"Mail viewer" form and confirm us (UAT) The image has been sent to employees. ​ Regards, Niraikalai R, Hi Niraikalai, I have already checked in mail viewer in UAT and given the feedback on15th July in my mail. Again, now I checked and it is not available. Please find below screenshot. [cid:image001.jpg@01D792AE.53B20760] , Hi Niraikalai and Selvan Sir, Thank you for fixing the issues. Now, I am able to view the wishes with image. Thank you Karunya , Hi CHIDAMBARA SELVAN N, As requested we have configured the Email Wishes to the LIVE server. The Scheduler will run every morning at 9:15 AM. Requesting you to check and confirm. If you want to change any details regarding the Emails wishes. Please raise a new ticket ​ Regards, Niraikalai R, Dear Niraikalai, Birthday emails should go to employees CC with “Site_IN@TCIchemicals.com<mailto:Site_IN@TCIchemicals.com>” . Please do the needful accordingly in production. Thank you Karunya , ​Dear Karunya, As discussed over the call,  Requesting you to raise a new ticket for the reported mail id concern. Regards, NIraikalai R
Promotions changes in designation
I have uploaded promotions list of 136 employees on dated 23rd Mar'21 but now 55 employees designation showing wrong , when i checked few cases out of 55 i found their designation again updated after 23rd mar'21. could you please check from which ID these changes has been done after 23rd Mar'21. 
provided the clarification
Product
Clarification
null
Employee Information
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12101, Hi Bharat Kumar, From your query, we found that the designation of the attached list of employees got changed in the system and you like to check the employee code who done these changes again in the application. ​ Please connect both the Live servers and share your anydesk number to check the reported query., Any desk ID 351 195 166   please join , Also implement the same designation in system as mention in the attached 55 Emp list. , Hi Bharat Kumar, As discussed over the call, Please share your Anydesk to check the reported point., Hi Bharat Kumar, ​ As discussed, To update the designation or any other basic details like grade, department for the past dates. We request you to use the 'Employee basic info update' template. ​ While using this data upload the effective date column should consist of the already existing effective date of the employees. ​ Using the 'Employee Details Report-iReporter' ireport you can get the latest effective date for the employees. Attaching the sample data upload template for your reference. Request you to use this template and confirm this from your end. ​ ​
Final closer
Dear Madam, EM ID: 98707 while doing final closures getting below error "Transaction is pending for approval"please support. Regards, Sowmya
employee record resignation moved to fail due to time out expired. Now we have reprocessed the same.
Product
Clarification
null
Separation Management
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null
null
Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, employee record resignation moved to fail due to time out expired. Now we have reprocessed the same. ​ Please check and revert for any further clarifications. Regards, Srujana.M
Change workflow of Salary Advance Request
Hi, Please change workflow of salary advance request to  L1- Reporting Manager L2- HR Head FAC L3- HRFAC Also, please make the form visible ONLY to people who have completed 2 years in the system. Regards Aishwarya 
Clarification provided over the call
Product
Clarification
null
Workflow
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. ​ ​ ​Regards, Veerapandian R, Hi Aishwarya KV, As discussed over the call we have been informed that the current workflow is correct one. As per your requirement there is no feasibilty to provide form access based on working experience or number of years the employee active in the organization. ​ ​ Regards, Veerapandian R
3 requests ( Induction for New Employee / Manpower Request / Probation confirmation )
Does any functionality available to do these  1. Is there any step by step process available in adrenalin to handle New joinee - Induction - Request for hardware/software/JD and all arrangements 2. Manpower request form -  Permanent / Temp staffs ( Managers will use this ) 3. Probation confirmation Application  
As discussed over the call, We have internally mailed our team to check the configuration and they will get back to you for clarification.
Product
Data Correction
null
Workflow
null
null
null
Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12117, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the configuration and they will get back to you for clarification. ​ ​ Regards, Niraikalai. R, @Niraikalai, Awaiting response from Vishnu., Hi CHIDAMBARA SELVAN N, ​​As requested, MR. Vishnu will check the procurement of the modules and they get back to you., This ticket is not pending with customer it is pending with Adrenalin., Hi CHIDAMBARA SELVAN N, We are closing the tickets in fresh desk. We request you to keep track on the reported points over the email. Please let us know if you have any questions.
How to submit a Business Trip Request and Travel Advance Request in Adrenalin
How to submit a Business Trip Request and Travel Advance Request in Adrenalin. If the above requests are possible then would like to know How to Prepare and get approval for Expenses statement for International/Domestic Business Trips - in Adrenalin
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Product
Configuration
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Travel Request
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null
null
Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12116, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the configuration and they will get back to you for clarification. ​ ​ Regards, Niraikalai. R, @Niraikalai, Awaiting response from Vishnu., Hi CHIDAMBARA SELVAN N, ​​As requested, MR. Vishnu will check the procurement of the modules and they get back to you., This ticket is not pending with customer it is pending with Adrenalin., Hi CHIDAMBARA SELVAN N, We are closing the tickets in fresh desk. We request you to keep track on the reported points over the email. Please let us know if you have any questions.
Is it possible in adrenalin to create a request for a training (external) and get it approved by workflow.
Is it possible in adrenalin to create a request for a training (external) and get it approved by workflow.   For Ex: I plan to attend a HCM training and I got the quote for the course. At present I will get the approval through HR by email. We would like to make them in system.
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Product
Configuration
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Training Management
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null
null
Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi CHIDAMBARA SELVAN N, ​ As discussed over the call, We have internally mailed our team to check the configuration and they will get back to you for clarification. ​ ​ Regards, Niraikalai. R, @Niraikalai, Awaiting response from Vishnu., Hi CHIDAMBARA SELVAN N, As requested, Mr. Vishnu will check the procurement of the modules, and they will come back to you., This ticket is not pending with customer it is pending with Adrenalin. , Hi CHIDAMBARA SELVAN N, We are closing the tickets in fresh desk. We request you to keep track on the reported points over the email. Please let us know if you have any questions.
configuration of HR letters
hi, Please configure attached letters on iMapp. regards Aishwarya
As discussed over the call we have been informed that the letters need to be configured newly. We have taken forwarded the requirement to Project Manager.
Product
Clarification
null
Setup HRMS
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. ​ ​ Regards, Veerapandian R, HI, Request you to update. Regards Aishwarya, Hi, Please provide an update. Regards Aishwarya, Hi Aishwarya KV, As discussed over the call we have been informed that the letters need to be configured newly. We have taken forwarded the requirement to Project Manager. Kindly check with them for further updates. ​ ​ Regards, Veerapandian R
Fwd: Request to mapp the old vacancy to the new vacancy code
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] I have rejected this candidate and now am not able to find. need to map it with " DEALER - RETAIL BROKING.3569-327." pls do the needful. need to map with ---------- Forwarded message --------- From: Tanisha ghosh <tanisha.ghosh@ext.religare.in> Date: Thu, Apr 15, 2021 at 11:59 AM Subject: Request to mapp the old vacancy to the new vacancy code To: Jatinder Kumar Sharma <sharma.jatinder@religare.com> Hi, Request to map Navneet Rana Rm Dealer Kolkata-3569 from old vacancy *DEALER - RETAIL BROKING.3569-279 *to the new vacancy code *DEALER - RETAIL BROKING.3569-327.* *Thanks & Regards* *Tanisha Ghosh Dev* *Human Resource* Religare Broking Limited, 15 C, Hemanta Basu Sarani, 4th Floor, LMJ House, Kolkata, West Bengal-700001 *T: *03340534981 l *M*: 9674447000 / 9123339259l http://www.religareonline.com Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork ------------------------------ Remain Updated on what’s New in Religare Broking Follow us on our Social Handles [image: Description: Twitter] <http://goo.gl/jfwTnb> [image: Description: Facebook] <https://goo.gl/pvE7Ak> [image: Description: Linkdein] <http://goo.gl/YtYkL6> -- Thanks & Regards, *Jatinder Kumar Sharma* *Deputy Manager - Human Resources* Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301 *T*: +91 0120 6792619 | *M*:70094-81180. | http://www.religareonline.com Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
clarification
Product
Clarification
null
Offer Management
null
null
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Closed
Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status once it is done. Thanks & Regards,  Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed over the call, the Candidate Navneet Rana is tagged under 3741-284 vacancy code as Resume Shortlisted status. Please check the same from your end and share us your feedback. Thanks & Regards,  Mohamed Moosa A
Employee movement
Dear Madam, Below 2 staffs transferred one branch to another branch deployment updated in spark by DM transfer letter also generated , But in spark location is not changed , its showing Old location . Find attached transfer and please do the needful. Details attached. Regards, Sowmya
We have corrected the below-reproted employee's location in Spark.
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Service Request
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Employee Movement
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user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, -----, em ID: 65484, 101746, Hi Sowmya, We have corrected the below-reproted employee's location in Spark. Request you to check and revert for any further clarifications.   Regards, Srujana.m, Dear Madam, Kindly guide me how do I close the tickets in New CSP. We are receiving many mails. Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly “IndusInd Financial Inclusion Limited”) Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapati Bapat Marg, Elphinstone, Mumbai – 400013 Head Office : 3rd Floor, My Home Tycoon, Block A, 6-3-1192, Kundanbagh, Begumpet, Hyderabad- 500 016, Telangana, India. Phone : 8096660565 Extn : 040-39356195 CIN : U65999MH2018PLC312539 [A close up of a logo Description automatically generated] Rank # 31 , Hi Sowmya, Over the session, we have showcased the ticket closing. Also the same has been confirmed by your end. Please revert for any further clarifications. ​ Regards, Srujana.M
ML request- 22508
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, EE 22508 is trying to apply ML from 17th May 2021 for 182 days. However; when employee is selecting end date as 14th Nov 2021 (182 days) in system it is reflecting 181 days and when she selects 15th Nov 2021 as end date it is reflecting as 183 days. Kindly check & revert. [cid:image002.jpg@01D731F0.571D2980] [cid:image003.jpg@01D731F0.571D2980] Thanks & Regards, Shweta Ghule Singh Senior Associate HRIS [cid:image001.png@01D731EF.E970D670] *************************************************************************************************************************************************************************************************** DISCLAIMER: “IMPORTANT NOTICE: "Information contained and transmitted by this EMAIL including any attachment is proprietary to NPCI and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this email and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this EMAIL may not reflect those of the NPCI. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of kindly delete this email from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference”. *************************************************************************************************************************************************************************************************** This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Configuration to be changed accordingly for each ML case
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Clarification
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Absence, Time and Attendance
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Hi Shweta, As explained over call, we have changed the below configuration in Leave Configuration form for the leave type ML, in order to allow this employee to apply for 182 days exactly considering the weekoff's near the Leave end date. Now the system is considering 182 days, when selecting the date range as 17th May 2021 to 12th Nov 2021. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 
One Competency Missing in Q2 Screen - 8006
One competency is missing for below mentioned employee EMp ID - 8006  Emp Name - Naveen Kumar Missing Cometency - Managerial Competency Competency Description -  • Team Building & Motivation • Developing & Driving a High Performance Culture • Retention • Conflict Resolution • Change Agent Competency weighatge - 35
Same Goal and Compenetency name
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Data Correction
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Performance Management
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user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, Please provide us sometimes, we will schedule the session and work on the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Meghana S M, As discussed over the phone, the employee tried to submit the same goal twice with the same details and it has been removed from queue. We have added competency in system. Kindly check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Missing competency is added. Reported query is sorted hence closing the ticket.
Error while declaring the Tax Declaration
Hi, Mr. Ramanathan is getting an error while trying to declare his Tax declaration under "Income from Business/Profession" and "Self occupied" for his loan interest. Screen shot of the error is attached for your reference. Please do the needful. Regards, Pradeep
Provided the clarification.
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Configuration
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Tax
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Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, As requested we will check the reported concern regarding the tax declaration form and update you on the status. Let us know if you have any concerns. Regards, Amudhan K, Hi Pradeep Kumar Swain, We have checked and found that the employee entered the duplicate date under the rent declaration tab(screenshot attached). We have removed the same from our end, Please inform the employee to check now and confirm now. Regards, Amudhan K, Hi Amudhan, Still the same issue persists, refer to the screen shots attached. regards, Pradeep, Hi Pradeep Kumar Swain, Please remove the multiple entries from the rent declaration form (Attached screenshot) and do the save option.  ​ The validation of "Your investment declaration has been recorded / saved temporarily. Please use verify header to validate your investments and Submit the form for considering these investments for taxation. " will indicate the employee to submit the form and so this will not be considered as an issue, The employee can submit the same.  Regards, Amudhan K, Hi Pradeep Kumar Swain, As discussed we have checked and changed the financial year for the reported employee's pay group. Please check now and confirm the same. Let us know if you have any concerns. Regards, Amudhan K, Hi Amudhan, Its fine now, Thanks, Incase of any issue, will let you know. Regards, Pradeep
Fw: Adrenalin (Employee Creation ) - Error
Pl. refer the screen shots for new employee creation inputs Regards Chittibabu M Rorito Intl Pvt. Ltd. Chennai Ph : +91-44-22454140/41 Ext.-388 chittibabu.m@roritoworld.com ----- Forwarded by Chittibabu.M/Information Technology/Rorito on 15/04/2021 12:05 PM ----- From: Isaac Samuel.E/HR/Rorito To: Chittibabu.M/Information Technology/Rorito@Rorito Cc: Thameem Raja.N/HR/Rorito@Rorito Date: 15/04/2021 12:04 PM Subject: Re: Adrenalin (Employee Creation ) - Error Dear Sir, As discussed find the below screen shot of each tabs in employee creation : Thanks & Regards, Isaac Samuel E Human Resource Department Rorito International Pvt. Ltd. No.2, Janakpuri, Velachery Bypass Road, Velachery, Chennai 600 042. Phone No.044 - 2245 4140 / 41 Extn.348 From: Isaac Samuel.E/HR/Rorito To: Chittibabu.M/Information Technology/Rorito@Rorito Cc: Thameem Raja.N/HR/Rorito@Rorito Date: 14/04/2021 09:58 AM Subject: Adrenalin (Employee Creation ) - Error Dear Sir, In employee creation, there is an option called re-employed. When I choose that option as YES, it ask for old employee code, after updating it and while submitting it shows "Please check whether the fields First name, Last Name, DOB and Gender is same in case re-employed status is selected as YES/NO ". Find the below screen shot for your reference : Thanks & Regards, Isaac Samuel E Human Resource Department Rorito International Pvt. Ltd. No.2, Janakpuri, Velachery Bypass Road, Velachery, Chennai 600 042. Phone No.044 - 2245 4140 / 41 Extn.348 The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Please consider the environment before printing this E-Mail message. www.roritoworld.com
issue already resolved in anothe ticket
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Clarification
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Employee Information
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Hi Chittibabu M, As discusse over the call, this issue have is already resolved in another ticket .Please check the same and update us in case o clariication.
Invitation: HRMS Adrenalin @ Thu Apr 15, 2021 12pm - 1pm (IST) (myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com)
You have been invited to the following event. Title: HRMS Adrenalin When: Thu Apr 15, 2021 12pm – 1pm India Standard Time - Kolkata Joining info: Join with Google Meet https://meet.google.com/fut-vcdi-svi?hs=224 Join by phone (US) +1 516-274-8362 (PIN: 657942027) More phone numbers: https://tel.meet/fut-vcdi-svi?pin=9140521678672&hs=0 Calendar: myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com Who: * saurabh.soni@ayefin.com - organizer * mohamed.shariff@ayefin.com * dhivya.v@myadrenalin.com * myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com * nirvesh.mehrotra@ayefin.com Event details: https://calendar.google.com/calendar/event?action=VIEW&eid=MTI4ZjBmZHVna2JhdWJscWswZzFxb2twNmogbXlhZHJlbmFsaW5jb21hc2suYWRyZW5hbGluQG15YWRyZW5hbGluY2FyZS5mcmVzaGRlc2suY29t&tok=MjMjc2F1cmFiaC5zb25pQGF5ZWZpbi5jb204YmRlNzE2N2UxMDM3NDdkZWM3ZjVhNDhlN2Y4NmE4ZDljMWIyMWU0&ctz=Asia%2FKolkata&hl=en&es=0 Invitation from Google Calendar: https://calendar.google.com/calendar/ You are receiving this courtesy email at the account myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com because you are an attendee of this event. To stop receiving future updates for this event, decline this event. Alternatively you can sign up for a Google account at https://calendar.google.com/calendar/ and control your notification settings for your entire calendar. Forwarding this invitation could allow any recipient to send a response to the organizer and be added to the guest list, or invite others regardless of their own invitation status, or to modify your RSVP. Learn more at https://support.google.com/calendar/answer/37135#forwarding -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ====================================
Clarification
Product
Clarification
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Offer Management
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1975164
Dear Team, Even though DB level blocking is not there, still so many threads which are taking more than usual time. Kindly check it. [cid:image002.png@01D731EC.22F1E500] Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited.
Performance Issue
Product
Service Request
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Setup HRMS
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Hi shishira, As discussed over call, we had a call with Mr. Sandeep sir and the server slowness is mostly during the morning/ evening hours and after sometime the server is not slow and it is normal. ​ As per the screenshot it will be getting executed in the App pool in IIS, when people access the Attendance calendar. However we need to verify whether this gets retained for a long time, or gets moved.   Hope when we monitor in the morning /evening time  when people sign in/sign out, we will share the connection by evening and verify this.  Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi Sandeep, ​ As discussed yesterday, please provide the Live Database connection with all permission to execute the attached query (which is a select statement blocking query) as it was not running yesterday and throwing permission error. ​ Also we require the Application server connection to verify the server slowness issue. Join Zoom Meeting https://us02web.zoom.us/j/87318435202?pwd=dmRxU0FtRXMzTWhlemZjWE90QUlzdz09 Meeting ID: 873 1843 5202 Passcode: Y3Sm8K Kindly do the needful. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi, Logged in with sysadmin (IRMIT login). That is the highest privileged ID. I am not sure why we were getting permission error. Best Regards, Basava Reddy S T Application & Database Infrastructure, Information Technology. [Description: Exl_Logonew2-01] Exide Life Insurance Company Limited T 9972020909 E basava.reddy@exidelife.in<mailto:basava.reddy@exidelife.in> , Dear Pradeep, As discussed, please provide session or execute these queries and share the output. Best Regards, Basava Reddy S T Application & Database Infrastructure, Information Technology. [Description: Exl_Logonew2-01] Exide Life Insurance Company Limited T 9972020909 E basava.reddy@exidelife.in<mailto:basava.reddy@exidelife.in> , Hi Team, As discussed over call with Basava Sir, Please share the DB connection with sysadmin (IRMIT login)  to check the Blockage query. Also we required the Application Live server connection to verify parallely. Please do the needful and share the DB Live connection. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear Kareem, As discussed please share the session. Regards, Pradeep , Dear all, Please join the webex session in below mentioned link. https://exidelifeapp.webex.com/join/appdesk Thanks & Regards Kareemulla DBA Team +91-9916749459. , Hi shishira, Thank you for sharing the Connection and we have connected to it. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi Team, Thank you for the sharing the connection and please disconnect the same. Post Analysis, while running the Blocking query there is no blockage in the DB as of now. Also the DB team can run this blocking query in the attached path whenever the server is slow. Also please share us the DB connection/ Application server access immediately when there is a slowness in the server and there is a Blocking session id in the blocking query. So that we can connect and check the same. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear All, Session has been closed. Thanks & Regards Kareemulla DBA Team +91-9916749459. , Dear Team, Kindly share the update. Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in
FW: Self Appraisal Submitted for Approval
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Request you to bring the self appraisal page of the employee 117050 to the "Saved" status. Amolika Uplekar Human Resources T: (+91) 022 - 23029200 Extn: 9053 M: (+91) 84528 06523| www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] From: Khushboo Asopa Sent: Thursday, April 15, 2021 11:00 AM To: Amolika Uplekar Cc: Ritu Dabral Subject: RE: Self Appraisal Submitted for Approval Hi Amolika, I still can't see his form. Khushboo Asopa Manager - Actuarial Pricing T: (+91) 022 - 3920 9000 Extn: 9281 M: (+91) 91670 00920 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] From: Amolika Uplekar Sent: 14 April 2021 20:03 To: Yash Goyal Cc: Ritu Dabral; Khushboo Asopa Subject: Re: Self Appraisal Submitted for Approval Dear Yash, We had made the changes in the system. Khushboo can you please check in your forms pending for approval and let me know. Regards, Amolika Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Yash Goyal <Yash.Goyal@ageasfederal.com<mailto:Yash.Goyal@ageasfederal.com>> Sent: Wednesday, April 14, 2021 7:27:39 PM To: Amolika Uplekar <Amolika.Uplekar@ageasfederal.com<mailto:Amolika.Uplekar@ageasfederal.com>> Cc: Ritu Dabral <Ritu.Dabral@ageasfederal.com<mailto:Ritu.Dabral@ageasfederal.com>>; Khushboo Asopa <Khushboo.Asopa@ageasfederal.com<mailto:Khushboo.Asopa@ageasfederal.com>> Subject: FW: Self Appraisal Submitted for Approval Hi Amolika, Seems there is some error (highlighted below) in the Self-Appraisal form submitted by me. Also Khushboo has not received my Self-Appraisal from for approval. Request you to please let us know if we are missing something. Regards, Yash Goyal From: hrconnect Sent: 08 April 2021 14:34 To: Yash Goyal Subject: Self Appraisal Submitted for Approval Importance: High Dear Yash Rajeshwar Goyal, Your Self Appraisal form is submitted for approval to Yash. Click on the link https://hrconnect.ageasfederal.com/adrenalin/ mentioned below to access Appraisal form. Write to pallavi.karekar@ageasfederal.com<mailto:pallavi.karekar@ageasfederal.com> / nitin.salunke@ageasfederal.com<mailto:nitin.salunke@ageasfederal.com> / amolika.uplekar@ageasfederal.com<mailto:amolika.uplekar@ageasfederal.com> should you have any queries. HR This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither Ageas Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither Ageas Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects. <br><hr><font face='Verdana' color='Black' size='2'><br>Visit us at http://www.ageasfederal.com<br>============================================================================================<br>This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.<br></font> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Service request
Customization
Service Request
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Performance Appraisal
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Closed
Hi Amolika, As requested, we have reversed the auto approved Self appraisal form of the employee 117050. And now the form is open with all the saved information for employee to re-submit. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Thank you for the prompt action Gowtham. Amolika Uplekar Human Resources T: (+91) 022 - 23029200 Extn: 9053 M: (+91) 84528 06523| www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880]
Self appraisal approval mail has been triggered wrongly
Dear Team, Two of our employees received self appraisal mail with wrong ratings.  Please find the below details and do the needful at the earliest. 1. Nishanth B (0822) 2. Francis Britto (0887)  Thanks & Regards, Suresh M
Need more information
Product
Clarification
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Performance Management
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Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh M, We will initiate the session and check on the above-reported concern please provide us a timeline., Hi Suresh M, ​ As discussed over the call, Please connect the below link to check the reported concern. https://fastsupport.gotoassist.com/683043525, Hi Suresh M, As discussed over the call, We have checked and found that the Level 2 Rating and comments going correct for the mentioned employee. ​ Requesting you to check for anyone employee from self Appraisal, Level 1 Approval, and Level 2 Approval. ​ ​ Regards, Niraikalai R
Seperation
Separation clean up for below given IDs Employee ID APL08363 APL34835 APL14746 APL33173 APL01676 APL15964 APL18928
clean up done
Product
Service Request
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Separation Management
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Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Please provide us sometime, we will do the separation clean up for the shared list of employees from our end and update you. Thanks and Regards, Dhivya . V, Hi Vidyasagar, As requested, we have done the required clean up, please verify  and let us know in case of any queries. Thanks and Regards, Dhivya . V
FW: HRIS
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please look into below task and confirm , why is this running this many times and what's the issue. Regards Sandeep Thungaturthy From: Manish Kumar Dixit <manishkumar.dixit@exidelife.in> Sent: 15 April 2021 10:36 To: Sandeep Thungaturthy <sandeep.thungaturthy@exidelife.in> Subject: HRIS Dear Sir, FYI [cid:image001.png@01D731E3.2A3FCB00] Regards, Manish Dixit 7387563111 08067996000 Ext-5178/5181 ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Application server
Product
Service Request
null
Security
null
null
null
Closed
Sir, This will be getting executed in the App pool in IIS, when people access the Attendance calendar. However we need to verify whether this gets retained for a long time, or gets moved. Hope when we monitor in the morning /evening time when people sign in/sign out, we can verify this. We will update you Sir. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com> | Ph : 044-30247441 | Mob : 7299201820 "I am keen to know that if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran; know about the quality of services provided by me. My manager can be contacted at "Balakumaran.V@myadrenalin.com<mailto:Balakumaran.V@myadrenalin.com>" , Hi Sandeep Thungaturthy, As discussed over call, the server slowness is mostly during the morning/evening hours and after sometime it is normal. We will share the connection and check with the Application server. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181
FW: March 21 Leave not accepting
Hi, Pls check and revert with solution. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I From: Neelam M. Kasle Sent: Thursday, April 15, 2021 10:37 AM To: Gyanamayee Swain <gyanamayee.s@godrejinds.com> Cc: Madan Thakur <madan.thakur@godrejagrovet.com> Subject: RE: March 21 Leave not accepting Dear Gyan, Mr. Madan Thakur month of March leave not accept in Adrenalin . Please do the needful. Regards, Neelam Kasle Human Resources From: Madan Thakur Sent: 15 April 2021 09:43 To: Neelam M. Kasle <neelam.kasle@godrejagrovet.com<mailto:neelam.kasle@godrejagrovet.com>> Subject: March 21 Leave not accepting Hi, Kindly check and error , I have taken leave on 31st March 21 but now not accepting in Adrenalin : [cid:image001.png@01D731E2.B301AB80] Regards Madan Thakur ________________________________ *************************************************************** DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. please immediately contact the sender if you have received this message in error. GODREJ GROUP OF COMPANIES ***************************************************************
Moved truncated balance to PP balance
Product
Service Request
null
Absence, Time and Attendance
null
null
null
Closed
Hi Gyanamayee, ​ On 5th April, we did a cleanup activity to move all the truncated balance of CPL to PP balance, which was not done completely. We have corrected the same now and employee's having balance in their PP balance will be able to utilize the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 
2 Employees calendar changed not sync
We have changed 2 employees calendar but same is not synced with attendance calendar :  * Emp ID 10851 & 11282 now belongs to five day week calendar.  Hence we need to sync their current calendar to update Holidays and WO properly.  Thanks 
sync
Product
Clarification
null
Employee Information
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, During the check, we found that the attendance data got synced in the application. Currently, the attendance calendar sync scheduler for every 30 mins. Post completion of that scheduler, the data will reflect in the system automatically. If the same is not reflecting, then you can click the 'Refresh' button in the attendance calendar 2442. The same has been confirmed from your end over the call. Hence we are updating the ticket status as 'Resolved'.
Enable Tax Decalartion for FY 21-22
Hi Please open up new Tax declaration module for this FY 21-22 and we need a backup of previous FY 20-21 tax declaration proofs as well as for auditing purpose Note : Let us know whether employees will have the same option to opt New Regime / Old Regime for this FY 21-22 too
Patch for YEAR 21-22 is deployed
Product
Patch Deployment
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Any Update . Pl prioritize , Hi Josephine G, As per your request we will enale the TAX DECLARTION for fy 21-22 . Please provide us some time. Also Please make sure that MARCH MONTH Payroll is got conimed., Hi Kohima Gopi I had confirmed the process for Mar' 21 Pl enable the Tax Declaration Module & confirm, Hi Josephine G, As discussed , We have ended the TAX DECLARATION or year 21-22. Kindly check the same and update us in case of  clarif​ication.
Error While Downloading Pay slip For March-2021
Dear team  One of of our employee had got this error "Report name not configured. Configure using report settings option" Report name not configured. Configure using report settings option looking forward forward for your Kind Support Thanks  Vinoth 
Pay process status is NO
Product
Clarification
null
Payroll Setup
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Please provide us sometimes, we will schedule the session and work on the reported query. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vinoth Kumar, Please join the below session link https://fastsupport.gotoassist.com/391649711 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vinoth Kumar, As discussed over the phone, the Pay Process status has been set as NO for the reported employee due to which the Payroll has not processed in system. Due to which the payslip is not generating in system. Kindly do the Processed Data History upload in system to generate the Pay Slip. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Employee creation error
Please find the attached employee creation. One of the employee Mr Ajithkumar is shows pending as per the workflow is not showing to no one.
clariication
Product
Clarification
null
Employee Information
null
null
null
Resolved
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per your query ,We have understood that Employee Creation is error . We will check the same and update you the same., Hi Senthil kumar M S, As per your request ,We have veriied the data , Now employee creation is in pending with 2nd level.Kindly check the same and update us in case clariication.
Settlement entry - 01397
Dear Jay, As discussed please unconfirm the below employee settlement entry in Interface to correct his PF amount. Emp. No. Name of the Employee 01397 Seshadri Ravichandran Regards, Sujatha Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure, copying, distribution or use of this information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone or by e-mail. Any view or opinion in this email is solely that of the author and does not necessarily represent those of Expo Freight Private Limited or any of its own global entities. It is the responsibility of the recipient(s) to ensure that this message is virus free and we accept no liability for any loss or damage arising from its receipt or use. Expo Freight Private Limited, No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. www.expofreight.com
unconfirmed settlement through backend
Product
Data Correction
null
Separation Management
null
null
null
Closed
Hi Sujatha, As discussed we have unconfirmed the settlemnt of the mentioned employee from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, We have corrected his PF error and settlement entry has been confirmed in Interface. Regards, Sujatha
Exit interview form doesn't open
Hi, Employees are unable to open exit interview form. Request you to do the needful at the earliest. Regards, Pinkiiy Raval
Aspx is blocked
Product
Clarification
null
Separation Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Kindly provide us sometimes, we will schedule the session and work on the exit interview form. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/471114200 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vaishali Raut, When checking the reported query, we found that, the Exit_Interview.aspx has been blocked due to which the page was not loaded. Now we have removed the block. Page is getting loaded and it has been confirmed from your end. Kindly check the same and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Thank you Rumana
Employee not showing in movement and bank updation
Employee id is created but id not showing in employee movement or bank updation. NBHC06249 - MEETKUMAR BIPINBHAI PATEL DOJ - 14th April Back office - QA - FTC
Clarification.
Product
Clarification
null
Manage Employees
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, ​ As checked, Employee - NBHC06249 is in Back Office - QA - FTC OU and you are not the role player for this OU as you are not mapped to Back Office - QA - FTC OU in Manage role player​. ​You can do the mapping in Manage role player form.  ​ Please navigate to Manage role player form. Select PIMS as Role name and click on your name. Tick on the OU and  submit. Please check and let us know if you face any difficulties on doing this. ​ Regards, Judhistira.M  , Yes it is done. thanks Thanks & Regards, Harish Bhosale Human Resources
guide us how to pay arrears and Income tax Configuration mapping
guide us how to pay arrears and Income tax Configuration submit option is not available to employees
Tax Proof reSubmission upload suggested
Product
Clarification
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As per the reported query we understood that you want to understand how to pay arrears in system. Please provide us sometime we will schedule the call and provide clarity on the same. Regarding Income tax configuration, the submit will be available if the pay process has not done in system. Once the pay process has been started, submit button will be disabled. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Rumana Can you share the link to explain the issue, Hi Divya N, Requesting you to please provide us sometime. We will schedule the session and work on the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, I have processed pay process to check calculation but I need submit option in Income tax configuration module, Hi Divya N, We would like to inform that, as per functionality, if we do pay process then submit option will be disabled for the entire FY. Kindly allow us sometimes, we will schedule the session and remove the processed data in system. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Dear Rumana, Last year Income Tax configuration submit option was available till I disable to all employees, meanwhile I was uploading the new salary and was in processing of checking the Fixed components. This is the usual practice we do. Kindly check Best Regards Divya N , Last year Income Tax configuration submit option was available till I disable to all employees, meanwhile I was uploading the new salary and was in processing of checking the Fixed components.   This is the usual practice we do. Kindly check, Hi Divya N, We would like to inform that, last year this option has been released in the Phase 2 patch release which we have deployed in May 2020. This is the functionality of Income Tax Configurations in the Product. It will be automatically disabled once the Pay Process has been started in system. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Dear Rumana, We will allow to all employees to declare Tax investment in April and close the submit option to all employees by end of April month, in between this process we will upload the fixed components and do pay process and check whether the fixed components are uploaded or not. In May month we will not allow that option to all the employees except me (Admin access) We need in the same way , because now we want to upload the fixed components to all employees , meanwhile employees should have to access to select the Tax Regime Kindly check and update Best Regards Divya N , Hi Divya N, Please join the below session link. https://fastsupport.gotoassist.com/730977881 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Divya N, As discussed over the phone, you have uploaded the Salary Fixed Amount in system for which the arrear amount will not be calculated in system. Requesting you to do the CTC Upload and give the Increment From Date as per your requirement and Increment Release Date as 30 APR 2021 to consider in Apr salary. For Income Tax Configuration point,  Scenario 1 : Once submitted by the employee then automatically form submit button will be disable. Scenario 2 : If the employee’s April month salary process has been done then automatically submit button will be disable. Scenario 3: Based on Adrenalin configuration “TAX_CONFIG_SUBMIT_CUTOFF” date , submit button will be disable. Solution : Please navigate to Data upload and enable the submit button using the Tax Proof Resubmission option. Kindly check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Change in DOJ
Kindly find the excel attached and update correct DOJ for the associates.
Change request
Product
Data Correction
null
Personal Data
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11565, Hi Raksha Dayma, DOJ Needs to update for the listed employees, hence we will get connect from our end and check the same and revert accordingly.  Thanks & Regards,  Ganapathi Raj.K  MN: +91-9944849693 | LL: 044 3024 7425, Hi Raksha Dayma, DOJ change has been corrected for the reported employees, Kindly check the same and evert your feedback, Thanks & Regards,  Ganapathi Raj.K  MN: +91-9944849693 | LL: 044 3024 7425
Leave_adjustment_after_Inactive
Dear Team,Kindly adjust the leave of Saket singh STM9604 as the associate is Inactive from system now and had 17 EL which he was unable to apply before LWD.For 19th and 20th March, associate was on EL and was not able to apply the same.Kindly update
Auto leave debit has executed
Product
Clarification
null
Time & Attendance Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12188, Hi Raksha Dayma, As reported query says, user unable to apply leave in the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards,  Ganapathi Raj.K  MN: +91-9944849693 | LL: 044 3024 7425, Hi Raksha Dayma, During analysis, we observed that "Auto leave Debit" scheduler has executed today and converted the balance to EL leave type automatically. ​ Kindly check the same and revert your feedback. Thanks & Regards,  Ganapathi Raj.K  MN: +91-9944849693 | LL: 044 3024 7425
Goal setting / Self Appraisal - Mail notification
We request you to check the approval and rejection mails for both goal setting and self appraisal forms. the workflows has been configured, but still we are receiving the queries for not getting mail triggers on the approval/rejection. you may please check my ecode (26692), for not receiving goal setting approval mail as sample 
provided the clarification
Product
Configuration
null
Workflow
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12171, Hi Saravanan K, As discussed, we will check and update the status to you., Hi Saravanan K, ​ The approval notification for self-employees and rejection notifications are added in the Goal setting and self-appraisal workflow after April 2021. So, the rejection and approval mails will only trigger the employee who submitted the form after the below dates. ​ Latest goal setting workflow   : 2021-04-16 20:08:12.467 Latest self-appraisal workflow: ​2021-04-16 20:11:23.640 ​ The mails won't be triggered to the employees who submitted their forms before the above workflow dates.  ​ The same has occurred for the reported employee 26692 employee case.   Attaching the sample employee code(26692)  mail notifications screenshots and workflow details for your reference. ​ Please check the attached screenshots and share your feedback.
Pending woth other vendor
We want to create a new role.associates with Spectrum talent management when raise resignation, the forms should be pending with reporting manager and STM STM STM and associates with Quess OU when raise resignations,it should get pending with Reporting manager and Quess01 Quess01.No quess associates form should get pending with STM vendor and vice cersa.kindly update the changes and confirm.Previously raised the same issue on CSP.Ticket ID326500
Data issue
Product
Data Correction
null
Separation
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, As this query is already configured in the workflow definition master form however we will also check once from our end on the configuration point and revert accordingly. Thanks & Regards,  Ganapathi Raj.K  MN: +91-9944849693 | LL: 044 3024 7425, Hi Raksha Dayma, During analysis, we observed that data issue identified on the employees record which has been rectified at our end.  ​ Kindly check the same and revert your feedback.  Thanks & Regards,  Ganapathi Raj.K  MN: +91-9944849693 | LL: 044 3024 7425
FY Leave balance merge PP to Main balance and CL truncate
Hi,  Presently in system there are two leave balance 1st is main balance and 2nd is PP Balance for CL , SL , EL type of leaves.  Now we need to merge the PP balance to main balance as per below:  EL : Whatever balance is available in PP balance should merge in Main balance.  SL: Whatever balance is available in PP balance should merge in Main balance.  CL: Whatever balance is available in PP balance will be truncate. only main balance remains as it is.  Please process the activity accordingly..  Thanks 
merged the EL and SL leave type's PP to leave balance and truncated the CL leave type's PP balance.
Customization
Service Request
null
Absence, Time and Attendance
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preethi, Could you please connect to resolve the negative balance issue.    As on 16 Apr 21 20:30 time         EMP_STAFFID LEAVE_TYPE LEAVE_BALANCE PP_LEAVE_BALANCE 335 00335                SL 9.5 -0.5 388 00388                SL 10 -0.5 406 00406                EL 19 -9 647 00647                SL 10 -0.5 682 00682                CL 10 -0.5 10694 10694                EL 11 -1.5 11246 11246                SL 7 -0.5 11275 11275                SL 10 -0.5 11647 11647                EL 7 -2, Hi Preethi, Please take control and merge the balance PP to Main. , Hi Bharat Kumar, Please share your Anydesk number to merge the PP balance to the main leave balance., 351 195 166 Please Join , Hi Bharat Kumar, We have taken the Anydesk session and merged the EL and SL leave type's PP to leave balance and truncated the CL leave type's PP balance. ​ The same has been communicated to you over the call. ​ Please check and confirm this from your end., Hi, 2 Issue reported in leave balance : * Emp ID  11808 Balance of CL , EL and SL coming wrong.  * Leave balance report showing wrong EL debit in the report. Example in my case (11214 )showing 19 debit in the period of 01 April 2020 to 31- mar 2021.  May be EL truncation value are coming in Debit column. please check, Hi Bharat Kumar, Please connect the LIVE servers and share your Anydesk number to check the reported queries., 351 195 166 please join , Hi Preethi , Please connect to update for E. Code 625 & 11808 leave variance. Also pls check the leave balance report where EL Debit is included only Truncation not availed. , Hi, Please connect , Hi Bharat Kumar, We have taken the session and guided you to do the leave balance adjustment upload to debit the leaves for the reported employees. ​ Post completion of that, we have also changed the debited transaction approved_on date to '31-mar-2021'. ​ Now the leave balances of the reported employees reflecting properly. The same has been confirmed from your end. Hence we are updating the ticket status as 'Resolved'.
Upload Employee Basic Information for create new Employee Master
Dear Gowtham, Please help us to upload - Upload Employee Basic Information for create new Employee Master. I did not understand what to fill for below listed mandatory field. Experience Category Ethnic Code State Of Birth Signed Contract Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT No. 31, Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road, Airoli, Navi Mumbai 400 708. Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/> ---------------------------------------------------------------------------------------------------------- Information transmitted by this E-MAIL is intended only for the use of the addressee(s) and contains information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination and or copying of this email in any manner is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception and delays. Any one communicating with TATA Consulting Engineers Ltd., and / or its subsidiaries or associates or group companies by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator of e-mail. ---------------------------------------------------------------------------------------------------------
Providing required data via front end & back end
Product
Clarification
null
Employee Information
null
null
null
Closed
Hi Vinay, We connected over the remote session and provided the required information via the front end & back end for the listed fields. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Gowtham, Document is not getting open in Employment Details form. Please connect and help. [cid:image002.jpg@01D73317.2B196D30] Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT No. 31, Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road, Airoli, Navi Mumbai 400 708. Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/> , Hi Vinay, As discussed, employee's date of joining and effective from is 19th April 2021 which is a future date. And employees will be reflecting in system from 19th April 2021 only. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Gowtham, Thanks for kind and dedicated support. Will check on effective date and let you know. Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT No. 31, Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road, Airoli, Navi Mumbai 400 708. Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/>
Scheduler Failed
Hi Team, HRMS-Payroll Synch  scheduler in the screenshot getting failed, Can you please check and resolve the issue,,,
duplicate bank details deleted
Product
Data Correction
null
Workflow
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thokala Umamaheswar Rao, During a check, we have found duplicate bank details updated for the reported employee (ROS1541) in the Bank Details form. ​ We have corrected the same on our end. We request you check the same on your end and get back to us if you have any questions. ​ Regards Raghu.T
Land Lord's Pan - Required
Hi  We need Land Lord's PAN numbers which has been submitted by employees in the last FY 20-21 Kindly give us a report In a urgent basis please provide for Yegnaramakrishnan (11217) 
requested form to check
Product
Configuration
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, ​ During a check, we can view the LAn Lord's PAN number in the form TAX Declaration form by selecting the previous calendar (FY 20-21). ​ The lan lord pan number is GKAPS4862J. Attached screenshot for your reference. ​ Please check now and get back to us if you have any questions., Thank u
Celebration not sliding in Zolog Celebrations window in HRMS Dashboard
Dear Team, Celebration not sliding in Zolog Celebrations window in HRMS Dashboard, plz check. Regards Mahendra 9704254344
memcache service not available
Product
Clarification
null
Setup HRMS
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, We request you to please provide us sometime. We will schedule the session and work on the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mahendra Y, Please join the below session link. https://fastsupport.gotoassist.com/798119665 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mahendra Y, Based on your request, we will connect tomorrow and work on the reported query. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mahendra Y, Please join the below session link. https://fastsupport.gotoassist.com/547455803 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mahendra Y, We tried reaching you over the phone but unable to connect. Kindly let us know your convenient time to work on the reported query. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mahendra Y, Please join the below session link https://fastsupport.gotoassist.com/712626207 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mahendra Y, As discussed over the phone, we would like to do the IIS Reset and Restart the Application Server. Requesting you to kindly share the downtime for the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mahendra Y, As discussed over the phone, after the server crash, memcache services was not installed due to which the birthday tile was not loading. We have installed the memcache services and done the IIS Reset. Post that, it is working and the same has been confirmed from your end. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Confirmation re-trigger-30454
Dear team, Please change confirmation date and re-trigger confirmation for the below employee. Ecode : 30454 Confirmation date : 01 April 2021 Regards, Raveena
confirmation date change for retrigger
Product
Service Request
null
Confirmation Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12180, Hi Raveena Ramakrishnan, From the query, we understood that you like to change the confirmation date and re-trigger the confirmation process for the below-mentioned employees. We will change and update the status., Hi Raveena Ramakrishnan, Based on your request, we have changed the above-mentioned employee's confirmation due date and done the necessary changes to re-trigger the confirmation process. The confirmation will be triggered once the confirmation scheduler runs successfully.
DOJ change
DOJ change for the Employee - 91071  Old DOJ -  04-Mar-2021 New DOJ - 12-Mar-2021 Script attached in the Ticket.
Data Correction
Product
Data Correction
null
Employee Information
null
null
null
Closed
created_by: 2043095590673 time: 2021-04-16 11:55:27 UTC
Internal System Error
Dear team, Please refer the attached screenshot. The attached error is shown in goal setting form of the employee. Ecode : 25808
the reported employee's GS is approved without any error.
Customization
Clarification
null
Goal Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12173, Hi Raveena Ramakrishnan, From the reported query, we understood that you are getting the attached internal system error in the Goal setting page. ​ Hence we will check and provide the solution to you., Hi Raveena Ramakrishnan, While checking the reported employee's goal setting form, we came to know that the Goal setting has already approved. ​ Attaching the screenshot for your reference. Please check and share your feedback., Hi Raveena Ramakrishnan, As mentioned in our earlier update the reported employee's goal-setting was already approved. ​ We have attached the screenshot in the previous update.  If the issue still persists, Please share the sample employee who is getting the same error., Thank you team
Employee Details form
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please check and UAN details are showing 11 digit at employee details form. [image: image.png] -- Thanks & Regards, *Jatinder Kumar Sharma* *Deputy Manager - Human Resources* Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301 *T*: +91 0120 6792619 | *M*:70094-81180. | http://www.religareonline.com Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
PER_UID label name changed as UAN no, hence UAN NO label is corrected
Product
Data Correction
null
Employee Information
null
null
null
Closed
Hi Jatinder Kumar Sharma, We will check on the UAN no format on the Employee details form and update you the status. Thanks & Regards,  Mohamed Moosa A, ? Thank you for your email. I'm on Personal Leave today. Please expect a delay in response. For any support related queries kindly publish a ticket in the portal(http://csp.myadrenalin.com/newcsp/) Thanks & Regards, Alexander.C Adrenalin eSystems Limited, Direct: +91 44 30247444. ----------------------------------------------------------------------------------------------------------------------------- "I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran.V to know about the quality of services provided by me. My manager can be contacted at Balakumaran.V@myadrenalin.com ". This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. , Hi Jatinder Kumar Sharma, We have analyzed and updated the correct UAN NO label in the Employee Details form , please now check the same from your end and share us your feedback. Thanks & Regards,  Mohamed Moosa A
LWD to be changed in Adrenalin and Notice shortfall waived off
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please change LWD of below employee in Adrenalin. 1. Ganesh Babu S - 890885 LWD - 22nd April 2021 *Shortfall to be waived off 1. Harish Padavalkar - 810731 LWD - 16th April 2021 *Shortfall to be waived off Thank and Regards [cid:image001.jpg@01D732DD.24B3E6D0] Esha GAUR Assistant Manager - Talent Acquisition, BIC Cello India Helping BIC create Change email: esha.gaur@bicworld.com<mailto:esha.gaur@bicworld.com> mobile: +91 6359601101 address: BIC Cello (India) Pvt Ltd Survey No 711/1/2/3/4 , Somnath Road, Dabhel Daman (U.T) 396210 www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image002.png@01D732DD.24B3E6D0] <https://www.bicworld.com/en> [cid:image003.png@01D732DD.24B3E6D0] <https://www.linkedin.com/company/bic/> [cid:image004.png@01D732DD.24B3E6D0] <https://www.youtube.com/user/bicbrand> [cid:image005.png@01D732DD.24B3E6D0] <https://www.instagram.com/bic_group/> [cid:image006.png@01D732DD.24B3E6D0] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email CONFIDENTIALITY NOTICE This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
provided the clarification
Product
Clarification
null
Separation Management
null
null
null
Closed
Hi Esha, For the below query, We have analyzed the mentioned employees are final closer not completed. ​  And During the final closer, the reported employees your end also changed the last working date and select waiver off ​ option there. If any clarification please let me know(9840850981). ​ Thanks and Regards Vijayakumar k, Hi Vijay, I don’t have access to change details , please let me know next step. Thank and Regards [cid:image001.jpg@01D73794.A77B6B90] Esha GAUR Assistant Manager - Talent Acquisition, BIC Cello India Helping BIC create Change email: esha.gaur@bicworld.com<mailto:esha.gaur@bicworld.com> mobile: +91 6359601101 address: BIC Cello (India) Pvt Ltd Survey No 711/1/2/3/4 , Somnath Road, Dabhel Daman (U.T) 396210 www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image002.png@01D73794.A77B6B90] <https://www.bicworld.com/en> [cid:image003.png@01D73794.A77B6B90] <https://www.linkedin.com/company/bic/> [cid:image004.png@01D73794.A77B6B90] <https://www.youtube.com/user/bicbrand> [cid:image005.png@01D73794.A77B6B90] <https://www.instagram.com/bic_group/> [cid:image006.png@01D73794.A77B6B90] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email CONFIDENTIALITY NOTICE This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system. , Hi Esha, ​ As discussed over the call, in The below scenario kindly inform your payroll team, During the final closing time change the LWD date. ​ Further if any clarification please let me know. Thanks and Regards Vijayakumar k
FW: Dynamic Claim Creation- Settings Change.
Hi Gowtham, FYI & NA. Rgds, Madan From: Madan mohan Sent: 16 March 2021 18:26 To: Sumithra.r@myadrenalin.com Cc: Sivakumar.M; Admin Executive Subject: FW: Dynamic Claim Creation- Settings Change. Dear Sumithra, FYI & NA. Rgds, Madan From: Deepa Nair Sent: 16 March 2021 16:50 To: Madan mohan Cc: Abhishek Upadhyay; Shweta Ghule; Admin Executive; Nishith Chaturvedi Subject: RE: Dynamic Claim Creation- Settings Change. I am ok with this. Regards, Deepa Nair Incharge HR Operations & HR Admin [Signature_GIF_202_Goregaon] From: Madan mohan Sent: Tuesday, March 16, 2021 4:42 PM To: Deepa Nair Cc: Abhishek Upadhyay; Shweta Ghule; Admin Executive Subject: FW: Dynamic Claim Creation- Settings Change. Dear Ma'am, As per the current configuration employee is not be able to add rows of the same date more than once in claims requisition form, hence request you go ahead to remove the given validation for multi entry of the same date in all claim forms (which will allow employee to add multi expenses of same date in application). Below mail for your review & reference. Thanks, Rgds, Madan KUMAR From: Sumithra R [mailto:Sumithra.r@myadrenalin.com] Sent: 16 March 2021 12:02 To: Madan mohan Cc: Sivakumar.M; Gowtham N Subject: Dynamic Claim Creation- Settings Change. WARNING: This mail has come from outside. Please verify sender, attachment and URLs before clicking on them. Dear Madan, As discussed over the phone, we need your team approval for changing the current dynamic claim creation settings. The unique value is selected for the miscellaneous claim and hence the system is not allowing duplicate rows with the same date. Attaching screenshot of the setting. Please check and provide us approval from the Claims team. Thanks, Sumithra. Product Support. Adrenalin eSystems Limited #06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai -600 130, INDIA Email: sumithra.r@myadrenalin.com<mailto:sumithra.r@myadrenalin.com> | Ph: 044-30247425 | M: +91 7358276857 "I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr.Gowtham know about the quality of services provided by me. My manager can be contacted at gowtham.n@myadrenalin.com<mailto:gowtham.n@myadrenalin.com>". This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. *************************************************************************************************************************************************************************************************** DISCLAIMER: “IMPORTANT NOTICE: "Information contained and transmitted by this EMAIL including any attachment is proprietary to NPCI and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this email and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this EMAIL may not reflect those of the NPCI. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of kindly delete this email from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference”. ***************************************************************************************************************************************************************************************************
Removed duplicate check/Unique check for From date and To date for Miscellaneous claim via back end.
Product
Service Request
null
Claims & Reimbursement
null
null
null
Closed
Hi Madan, With respect to removal of duplicate validation for From date and To date, it was set in the system only for "Miscellaneous claim" and we have removed the same. You can also check once from your end through the form "Dynamic Claim Creation". Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Sender, I am on personl leave today, Please expect delay in my response. I will respond to your mail asap. Thanks. Sivakumar M 9884401545 This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Reassign Matrix play
We are unable to do final closer 1970 he is our CEO.. [cid:image001.png@01D732DB.3AB11770] Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly "IndusInd Financial Inclusion Limited") Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapati Bapat Marg, Elphinstone, Mumbai - 400013 Head Office : 3rd Floor, My Home Tycoon, Block A, 6-3-1192, Kundanbagh, Begumpet, Hyderabad- 500 016, Telangana, India. Phone : 8096660565 Extn : 040-39356195 CIN : U65999MH2018PLC312539 [A close up of a logo Description automatically generated] Rank # 31 Disclaimer : The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(e) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
Clarification in "Matrix Manager" form
Product
Clarification
null
Employee Movement
null
null
null
Closed
Hi Sowmya, As discussed over the call, you are able to do the reassign matrix managers in the "Matrix Manager" form for the below-reported employees. Also the same has been confirmed by your end. Regards, Srujana.M, Yes madam, Issue resolved… Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly “IndusInd Financial Inclusion Limited”) Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapati Bapat Marg, Elphinstone, Mumbai – 400013 Head Office : 3rd Floor, My Home Tycoon, Block A, 6-3-1192, Kundanbagh, Begumpet, Hyderabad- 500 016, Telangana, India. Phone : 8096660565 Extn : 040-39356195 CIN : U65999MH2018PLC312539 [A close up of a logo Description automatically generated] Rank # 31
Patch for 2021-22
 please deploy patch for 2021-22. by tomorrow.  we have done March 2021 confirm process and taken backup.
FY change patch has been deployed
Product
Patch Deployment
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12152, Hi Kalyani, Below are the prerequisites for deploying the FY patch in system. 1. Mar 2021 payroll month should be confirmed in system for all the Pay Groups. 2. All the settlement of last FY needs to be confirmed or else it will cause a calculation issue in the Form 16. 3. Both the Application and Database backup needs to be taken in system. Kindly confirm if the above mentioned details has been completed or bot Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Kalyani, Please join the below session link. https://fastsupport.gotoassist.com/894379448 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Kalyani, As discussed over the phone, we have deployed the FY Change patch in system and also verified that the FY has been changed in Tax Declaration form. Kindly check the same from your end. Note : The INCOME TAX CONFIGURATION form the submit button will be enable till you start the Pay Process in system. Once you have started the Pay Process, the submit option will be disabled. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Inaccurate amount in F&F "Leave"
Hi Team, there is a difference in F&F leave amount.  Example :- F&F_11180 :- 17.50 Leave on Gross = 28,868₹ If do 17.50 Leave input in Settlement entry then amount is reflecting 29,269₹ (Incorrect) Please resolve the same. -Swapnil  8329295434
(Leave encashment Gross /365 *12) *Leave encash days This logic has been applied in Leave encashment formula and OPT2_Presettlement_display SP
Product
Patch Deployment
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Salary
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null
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Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets created_by: 2043097497860 time: 2021-04-16 15:37:19 +0530, Hi Swapnil, From the above description, we leave encashment is calculated wrongly. We will provide the connection on Monday to get it resolved. ​ Regards Prakash, Hi Prakash, Please share the link to Rashmi, I am on leave today. Swapnil Tawre | HR Advisor T : +91-22-6190 7310 |M : 7045597291 www.anitadongre.com<http://www.anitadongre.com/> House of Anita Dongre Pvt. Ltd. Plot No R 847/1/1, TTC Ind. Area, MIDC, Rabale, Navi Mumbai, India – 400701 Anita Dongre: Facebook<https://www.facebook.com/anitadongre> | Instagram<https://www.instagram.com/anitadongre> Anita Dongre Grassroot: Facebook<https://www.facebook.com/AnitaDongreGrassroot> | Instagram<https://www.instagram.com/anitadongregrassroot/> Global Desi: Facebook<https://www.facebook.com/myglobaldesi> | Instagram AND: Facebook<https://www.facebook.com/stylebyand/> | Instagram<https://www.instagram.com/stylebyand/> , Hi Swapnil, ​ Please find the below URL to join us through the Zoom Connection. https://us02web.zoom.us/j/86732887007?pwd=U1p1YnhHa2JYRWx4NE1LNGRyY2swUT09 Password  AFe19c Regards Prakash, Hi Swapnil, Please share the Leave encashment calculation based on that we will check and provide the solution immediately. ​ Regards Prakash, Hi Prakash, Please find attached F&F calculation sheet. 1) Put Ecode in Above 2) Enter EL days in C19 For Head office employee it’s on Basic and Frontend on Gross. Example case mentioned in ticket. Swapnil Tawre | HR Advisor T : +91-22-6190 7310 |M : 7045597291 www.anitadongre.com<http://www.anitadongre.com/> House of Anita Dongre Pvt. Ltd. Plot No R 847/1/1, TTC Ind. Area, MIDC, Rabale, Navi Mumbai, India – 400701 Anita Dongre: Facebook<https://www.facebook.com/anitadongre> | Instagram<https://www.instagram.com/anitadongre> Anita Dongre Grassroot: Facebook<https://www.facebook.com/AnitaDongreGrassroot> | Instagram<https://www.instagram.com/anitadongregrassroot/> Global Desi: Facebook<https://www.facebook.com/myglobaldesi> | Instagram AND: Facebook<https://www.facebook.com/stylebyand/> | Instagram<https://www.instagram.com/stylebyand/> , Dear Prakash, For Head office employee it’s on Basic and Frontend on Gross. The above logic was already set in software, I request you to set as previous only. Swapnil Tawre | HR Advisor T : +91-22-6190 7310 |M : 7045597291 www.anitadongre.com<http://www.anitadongre.com/> House of Anita Dongre Pvt. Ltd. Plot No R 847/1/1, TTC Ind. Area, MIDC, Rabale, Navi Mumbai, India – 400701 Anita Dongre: Facebook<https://www.facebook.com/anitadongre> | Instagram<https://www.instagram.com/anitadongre> Anita Dongre Grassroot: Facebook<https://www.facebook.com/AnitaDongreGrassroot> | Instagram<https://www.instagram.com/anitadongregrassroot/> Global Desi: Facebook<https://www.facebook.com/myglobaldesi> | Instagram AND: Facebook<https://www.facebook.com/stylebyand/> | Instagram<https://www.instagram.com/stylebyand/> , Hi Swapnil, ​ We have forwarded this issue to the development team We request you to provide some time we will close the issue on or before tomorrow EOD Regards Prakash Kumar, Hi Prakash, Hoping the team is working on the same. If require WebEx connection then please share the link to Rashmi asap. We should not wait more for the same, as I explained its leading us for delay in F&F payment to employees. Swapnil Tawre | HR Advisor T : +91-22-6190 7310 |M : 7045597291 www.anitadongre.com<http://www.anitadongre.com/> House of Anita Dongre Pvt. Ltd. Plot No R 847/1/1, TTC Ind. Area, MIDC, Rabale, Navi Mumbai, India – 400701 Anita Dongre: Facebook<https://www.facebook.com/anitadongre> | Instagram<https://www.instagram.com/anitadongre> Anita Dongre Grassroot: Facebook<https://www.facebook.com/AnitaDongreGrassroot> | Instagram<https://www.instagram.com/anitadongregrassroot/> Global Desi: Facebook<https://www.facebook.com/myglobaldesi> | Instagram AND: Facebook<https://www.facebook.com/stylebyand/> | Instagram<https://www.instagram.com/stylebyand/> , Hi Prakash, Please update on the status asap., Hi Swapnil, ​ The below Leave Encashment logic has been applied. ​ (Leave encashment Gross /365 *12) *Leave encash days ​Please do the settlement process and check the same. Regards Prakash
Self appraisal- 27913
Dear team, The employee 27913 is shown pending with 19352 in the workflow tracker but when we checked the forms pending for approval of the reporting manager it shows not records to display. Please check and revert. Regards, Raveena
data correction
Customization
Data Correction
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Performance Appraisal
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, ​ From the above description, we understood that the reported employee's self-appraisal not showing pending their approval. ​ We will check and provide the solution to you., Hi Raveena Ramakrishnan, As discussed over the call, the reported employee's self-appraisal form got submitted twice due to a product issue. One of the self-appraisal records is already approved and the other record is showing in the workflow tracker. The PMS-related patches were not deployed in the LIVE environment. Since the appraisal process is going we are unable to deploy the bundle PMS patches. So, we have cleared the duplicate pending records. Now, the reported employee's self-appraisal form is showing as approved. Request you to check and confirm this from your end., Thank you team
Error - training module GSshare
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim Khan, The below given error is reflected while trying to view the Training attendance report. Training title - Overview of telecom systems 2021 Please resolve. [cid:image001.jpg@01D732C9.F5436910] Regards, Kirti Ghule Functional Manager | Principal Officer Human Resource GS E&C Mumbai Pvt. Ltd. 2nd Floor, 'D' Wing, Jolly Board Tower, I-Think Techno Campus, Kanjur Marg (E), Mumbai - 400042 Tel.: 91-22-4138 5235 Email : kirti_ghule@gsenc.com<mailto:kirti_ghule@gsenc.com> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
New Version of RDL Updated
Customization
Configuration
null
Training Management
null
null
null
Closed
Hi Kirti Ghule, Please be informed, we will look into the said concern and update the stats accordingly. ​ Regards Wasim, Hi Kirti Ghule, Please be informed, We have checked and resolved  the issue. Training attendance report is now generated. Kindly check and confirm. ​ Regards Wasim
Goal Submission issue - goal setting
the employee has submitted 3 goals, only 2 goals has been moved to LMs screen for approval. while checking the form again, the missed out goal's status is showing "system data row data". then we save the goal. please check at backend on this transaction history. ecode:22354 
provided the clarification reported issue not reflected for the employee.
Customization
Clarification
null
Performance Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, ​For the reported query, we need more clarity on the point. We will initiate the call to discuss the reported query., Hi Saravanan K, During the check, we found that the reported 22354 employee's both Goal setting and self-appraisal got approved in the application. And the reported system row data error not reflected in the shared Goal setting screenshot also. ​ Please check the latest Goal setting screenshot of the reported employee. ​ If any employee facing the same error, then please share the screenshot of the error to proceed further on this point.
Goals and Uplod file
Hi, PFA and upload. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I [http://godrejcp.net/icons/<!DOCTYPE%20HTML%20PUBLIC] [http://godrejcp.net/icons/New%20signaure%20for%20ALL%20GAVL.jpg] "> ________________________________ *************************************************************** DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. please immediately contact the sender if you have received this message in error. GODREJ GROUP OF COMPANIES ***************************************************************
Upload facilitated/done on behalf of customer & explain how to do going forward.
Product
Service Request
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Performance Management
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null
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Closed
Hi Gyanamayee, We have prepared the upload sheets(KRA Upload & Milestones Upload) for 2 employees and uploaded the same. Employees are now able to view the same in the Annual Review form. Please find attached the upload sheet for your future reference and use. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Thanks Gowtham. Pls clean up Madan sir details as well. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I
FW: Change relieving date in Adrenalin
Dear Vijay, As discussed please change the last working date and actual relieving date for below mentioned employees to 16th April 21. [cid:image001.png@01D7321C.1FED7DD0] Regards, Amlesh From: Bhandari, Udaykumar <Udaykumar.Bhandari@bicworld.com> Sent: Thursday, April 15, 2021 5:32 PM To: Saroj, Amlesh <Amlesh.Saroj@bicworld.com>; Naik, Reenu <reenu.naik@bicworld.com> Cc: Padavalkar, Harish <harish.padavalkar@bicworld.com>; Gaur, Esha <Esha.Gaur@bicworld.com>; Deo, Chinmay <chinmay.deo@bicworld.com> Subject: Change relieving date in Adrenalin Importance: High Hi Amlesh, I have discussed Harish for his relieving date because 18th is a Sunday. He is ready for 16th April ,so please change his relieving date in adrenalin and keep it on 16th April 2021. Please confirm and share if you have any query. [cid:image001.png@01D7321C.1FED7DD0] [cid:image002.jpg@01D7321C.1FED7DD0] Regards Uday BHANDARI Manager - Plant HR Helping BIC create Change email: udaykumar.bhandari@bicworld.com<mailto:udaykumar.bhandari@bicworld.com> mobile: +91 99099 77257 address: Bic Cello India Pvt. Ltd.Plot Number 717/1,2,3,Somnath Road, Dabhel, Daman- 396210 (UT) India www.bic.com<http://www.bic.com/> www.bicworld.com<http://www.bicworld.com/> [cid:image003.png@01D7321C.1FED7DD0]<https://www.bicworld.com/en> [cid:image004.png@01D7321C.1FED7DD0] <https://www.linkedin.com/company/bic/> [cid:image005.png@01D7321C.1FED7DD0] <https://www.youtube.com/user/bicbrand> [cid:image006.png@01D7321C.1FED7DD0] <https://www.instagram.com/bic_group/> [cid:image007.png@01D7321C.1FED7DD0] <https://twitter.com/BicGroup?lang=en> CONFIDENTIALITY NOTICE This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system.
Provided the instruction
Product
Clarification
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Separation
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Closed
DONE, PLEASE CHECK Regards, ashok , Hi Amlesh, ​ As discussed over the call, We have checked  Last working date has been changed, After then final closer complete before please check shortfall days (recover or waiver off) in the Payroll info tab ​ Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Team, Thank you for your response, you may close this ticket. [cid:image001.png@01D73AA0.972F3230] Amlesh Saroj Manager HR Helping BIC create collaboration email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com> Mobile: +91 9518990274 Address: BIC-Cello (India) Pvt. Ltd. (Formerly- Cello Stationery Products) Survey no. 717/1,2,3, Somnath road, Dabhel, Daman (U.T.)- 396 210 www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image002.png@01D73AA0.972F3230]<https://www.bicworld.com/en> [cid:image003.png@01D73AA0.972F3230] <https://www.linkedin.com/company/bic/> [cid:image004.png@01D73AA0.972F3230] <https://www.youtube.com/user/bicbrand> [cid:image005.png@01D73AA0.972F3230] <https://www.instagram.com/bic_group/> [cid:image006.png@01D73AA0.972F3230] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email CONFIDENTIALITY NOTICE: This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system.
Attendance Query - Omprakash choubey - EMP ID - 823769
Dear Vijay, Please refer attached screen shot for one of the attendance query raised for Omprakash choubey - EMP ID - 823769. The concerned employee worked on 31st March 21 between 22:31 PM to 07:05 AM however his attendance did not get captured and his out punch of 31st March was recorded in 01st April 21 INPUNCH. The employee has regularized his attendance for 01st April 21, his attendance record for 31st March needs to be updated. Please check and resolve this issue ASAP. Regards, Amlesh
attendance clarification
Product
Clarification
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Absence, Time and Attendance
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null
null
Closed
Hi Amlesh, For the below query, We have analyzed the reported employee 31 Mar 21 shift mapped on 22:00 to 7.00 AM, After then 01 Apr 2021 Shift mapped on 08.00 to 18.00, So the system updated out time on 01 Apr 2021, And we also explained the scenario from our end. ​ ​Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Team, This query has been resolved, you may close this ticket. [cid:image001.png@01D73AA0.7DF9F2F0] Amlesh Saroj Manager HR Helping BIC create collaboration email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com> Mobile: +91 9518990274 Address: BIC-Cello (India) Pvt. Ltd. (Formerly- Cello Stationery Products) Survey no. 717/1,2,3, Somnath road, Dabhel, Daman (U.T.)- 396 210 www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image002.png@01D73AA0.7DF9F2F0]<https://www.bicworld.com/en> [cid:image003.png@01D73AA0.7DF9F2F0] <https://www.linkedin.com/company/bic/> [cid:image004.png@01D73AA0.7DF9F2F0] <https://www.youtube.com/user/bicbrand> [cid:image005.png@01D73AA0.7DF9F2F0] <https://www.instagram.com/bic_group/> [cid:image006.png@01D73AA0.7DF9F2F0] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email CONFIDENTIALITY NOTICE: This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system.
Leave Encashment - Ashok Kumar
Dear Jayakrishnan, We have released Leave encashment to Ashok Kumar for Rs.94400 where as in tax working it is showing as Rs.139547, do check and revert. EMPLOYEE CODE EMPLOYEE NAME Leave Encashment 00184 C Ashok Kumar 139547.00 Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. T +91 44 43900700<../images/blank.png> | M +91 99403 88778<../images/blank.png> | F +91 44 28223463 <../images/blank.png>W www.efl.global<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.efl.global%2F&data=02%7C01%7Croselinej%40expofreight.com%7Ceb7dac07cf1e4b9f463608d7cfdfd291%7C0713b9f898f54bf997f02df25d2ca7ff%7C0%7C0%7C637206432999535451&sdata=hJRwFCJs%2Fp1kY18RH8w3ZNVWDFIp5F0otJcluX0neu0%3D&reserved=0> [cid:image002.jpg@01D732BE.0DD2E8E0] [cid:image003.jpg@01D732BE.0DD2E8E0] Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure, copying, distribution or use of this information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone or by e-mail. Any view or opinion in this email is solely that of the author and does not necessarily represent those of Expo Freight Private Limited or any of its own global entities. It is the responsibility of the recipient(s) to ensure that this message is virus free and we accept no liability for any loss or damage arising from its receipt or use. Expo Freight Private Limited, No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. www.expofreight.com
TAx computation process was not done for the mentioned employee. Post tax generate the value got tallied.
Product
Clarification
null
Tax
null
null
null
Closed
Hi Roseline Judia, As discussed the issue with regard to mentioned employees tax workings has been resolved and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, The leave encashment & tax on the same is in order. Thanks. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. T +91 44 43900700<../images/blank.png> | M +91 99403 88778<../images/blank.png> | F +91 44 28223463 <../images/blank.png>W www.efl.global<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.efl.global%2F&data=02%7C01%7Croselinej%40expofreight.com%7Ceb7dac07cf1e4b9f463608d7cfdfd291%7C0713b9f898f54bf997f02df25d2ca7ff%7C0%7C0%7C637206432999535451&sdata=hJRwFCJs%2Fp1kY18RH8w3ZNVWDFIp5F0otJcluX0neu0%3D&reserved=0> [cid:image002.jpg@01D732D7.1AB0F0C0] [cid:image003.jpg@01D732D7.1AB0F0C0] , Dear Jay, Further to below msg, Ashok Kumar’s (Emp.No.00184) Net amount was changed in current salary report for the month of March 2021 and given below the details. Please rectify the same and confirm on urgent basis. Emp. No Name Actual salary (salary released on 25.03.2021) Current salary register Gross TDS Net Gross TDS Net 00184 C Ashok Kumar 168101.00 38343.00 118278.00 168101.00 67796.00 88825.00 Also attached Scr. Short. Regards, Sujatha , Hi Sujatha, The below query with regard to salary changes of the mentioned employee has been resolved and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, This is closed. Regards, Sujatha
Time & Attendance Query - Vivek Shrivastava
Dear Vijay, Please refer attendance query raised by one of our staff employee Vivek Shrivastav - EMP ID (828916), he worked on his weekly-off which was on 28th March 2021, against working on WO he applied for compensatory off which was also approved by his reporting manager however in his attendance record he has been marked as Absent. Please check and resolve this query ASAP. [cid:image001.png@01D732BC.F16A1260] Amlesh Saroj Manager HR Helping BIC create collaboration email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com> Mobile: +91 9518990274 Address: BIC-Cello (India) Pvt. Ltd. (Formerly- Cello Stationery Products) Survey no. 717/1,2,3, Somnath road, Dabhel, Daman (U.T.)- 396 210 www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image002.png@01D732BC.F16A1260]<https://www.bicworld.com/en> [cid:image003.png@01D732BC.F16A1260] <https://www.linkedin.com/company/bic/> [cid:image004.png@01D732BC.F16A1260] <https://www.youtube.com/user/bicbrand> [cid:image005.png@01D732BC.F16A1260] <https://www.instagram.com/bic_group/> [cid:image006.png@01D732BC.F16A1260] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email CONFIDENTIALITY NOTICE: This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system.
LEAVE CLARIFICATION
Product
Clarification
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Employee Information
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null
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Closed
Hi Amlesh, As discussed over the call, The reported employee  Comp off leave raised on 05 apr 2021, Not raised comp off request, Can you please check your end and inform the employee raised comp off Leave (05 APR 2021) in the leave request form and share feedback, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Team, This query has been resolved, you may close this ticket. [cid:image001.png@01D73A9F.EA1E3BE0] Amlesh Saroj Manager HR Helping BIC create collaboration email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com> Mobile: +91 9518990274 Address: BIC-Cello (India) Pvt. Ltd. (Formerly- Cello Stationery Products) Survey no. 717/1,2,3, Somnath road, Dabhel, Daman (U.T.)- 396 210 www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image002.png@01D73A9F.EA1E3BE0]<https://www.bicworld.com/en> [cid:image003.png@01D73A9F.EA1E3BE0] <https://www.linkedin.com/company/bic/> [cid:image004.png@01D73A9F.EA1E3BE0] <https://www.youtube.com/user/bicbrand> [cid:image005.png@01D73A9F.EA1E3BE0] <https://www.instagram.com/bic_group/> [cid:image006.png@01D73A9F.EA1E3BE0] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email CONFIDENTIALITY NOTICE: This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system.
Error message is showing while saving the Tax declaration
Error message is showing while saving the Tax declaration 
Once sync is executed Messge is update propelry
Product
Clarification
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Tax
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null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As per your request ,We have verified that Message is not properly synced . We have done the sync and now Alert is showing properly with the message .Kindly check the same and update us in case clarification.
Financial year patch update
 Dear Team, Please update the Finyear patch for 2021-22 and confirm
Patch OR YEAR 21-22 is deployed
Product
Patch Deployment
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, As discussed, Please join this session https://fastsupport.gotoassist.com/390330792, Hi N Sreevalli, As per your request , patch for year 21-22 have is deployed in LIVE environment .Kindly check the same and update us in case clarification.
Financial year patch update
 Dear Team, Please update the Finyear patch for 2021-22 and confirm
Patch for YEAR 21-22 is deployed
Product
Patch Deployment
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi R Chandrakala, As  disvussed ,Kindly join this session https://fastsupport.gotoassist.com/390330792, Hi R Chandrakala, As per your request , patch for year 21-22 have is deployed in LIVE environment .Kindly check the same and update us in case clarification.
Financial year patch update
Dear Team, Please update the Finyear patch for 2021-22 and confirm
Patch for YEAR 21-22 is deployed
Product
Patch Deployment
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As per the query , we have understood that need to do the patch deployment or New inancila year. Kindly join this session https://fastsupport.gotoassist.com/390330792, Hi N N Ramesh, ​ As per your request , patch for year 21-22 have is deployed in LIVE environment .Kindly check the same and update us in case clarification.
PT Location changes details
Hi, We need to know who had made the changes of PT Location in the system for below mentioned employees and when. Associate ID Associate Name Date Of Joining Work City PT Location 10043 Sunil Mer 18-Dec-18 Noida DELHI 1039 DANISH AHMED 02-Mar-10 Faridabad DELHI 10449 Rajendra Singh 13-Jun-19 New Delhi HARYANA 10665 Himanshu Singh 08-Sep-19 Chandigarh PUNJAB 10740 Shazia . 01-Oct-19 Chandigarh PUNJAB 10865 Bhawna Thakur 14-Nov-19 Chandigarh PUNJAB 10911 Manu Shekhar 07-Dec-19 Chandigarh PUNJAB 10936 Surekha Devi 14-Dec-19 Chandigarh PUNJAB 10941 Sakshi Rana 16-Dec-19 Chandigarh PUNJAB 11064 Anmol Sharma 25-Jan-20 Chandigarh PUNJAB 11265 Narinder Kumar 15-Sep-20 Chandigarh PUNJAB 11390 Manish Kumar Paswan 30-Nov-20 New Delhi UTTAR PRADESH 11410 Rajat Kamboj 10-Dec-20 Chandigarh PUNJAB 11415 Kedensile . 15-Dec-20 Dimapur MAHARASHTRA 11418 Himanshu . 15-Dec-20 New Delhi HARYANA 11437 Vishal Kumar Raut 24-Dec-20 Gurgaon DELHI 11444 Anang Pal Singh 02-Jan-21 Chandigarh PUNJAB 11495 Kumari Pooja . 06-Feb-21 Chandigarh PUNJAB 11507 Tara Chand 12-Feb-21 Chandigarh PUNJAB 11546 Sukhchain Singh 09-Mar-21 Chandigarh PUNJAB 11548 Krishna Kumari 10-Mar-21 Chandigarh PUNJAB 11552 Jyoti . 12-Mar-21 Chandigarh PUNJAB 11567 Sunita . 15-Mar-21 Chandigarh PUNJAB 11606 Pardeep Kaur 02-Apr-21 Chandigarh PUNJAB 1167 Robin Gurung 21-Jun-10 New Delhi HARYANA 1235 Manish Kumar 18-Aug-10 New Delhi UTTAR PRADESH 2078 Kuldeep Akhote 27-Nov-11 Bhopal GUJARAT 2836 Joginder Pal 14-Dec-12 Noida DELHI 4868 Shivraj Singh 18-Aug-14 New Delhi UTTAR PRADESH 5207 Ranjana . 02-Oct-14 New Delhi UTTAR PRADESH 5277 Sandeep Verma 18-Nov-14 New Delhi UTTAR PRADESH 5752 Dilip Singh 16-Feb-15 New Delhi HARYANA 6178 Tanmay Pandit 05-Jun-15 New Delhi HARYANA 6582 Chander Shekhar 10-Nov-15 Gurgaon DELHI 6790 Puneet Kumar 20-Jan-16 New Delhi UTTAR PRADESH 9070 Shiv Darshan Thakur 15-Dec-17 New Delhi UTTAR PRADESH 9100 Sudhanshu Kumar 29-Dec-17 New Delhi HARYANA 9169 Ankur Sharma 12-Jan-18 Chandigarh PUNJAB
Changed by an user
Product
Clarification
null
Job Data
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, We will check on the reported concern by scheduling a remote session. We will keep you posted accordingly. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Rashmi, Please join below link to check on the reported concern, https://us02web.zoom.us/j/81750418608?pwd=NVF4c1hyUDZmRTNwTC8zeTVSYzNwUT09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Rashmi, As showcased for the sample employee 11415, the PT location was changed by the user "0919". Please let us know in case of any further assistance required in finding the details/reason for the change. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi, Thanks for the same.
Status of Course Schedule
Status of course schedule submission steps has been left out by mistake.  Screenshot Attached.
Data issue and change request on training data
Product
Data Correction
null
Training Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: "[\"44002194596\"]" referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajan Thakar, As reported query says, Status of course schedule needs to modified for an employee, hence we will get connect from our end and check the feasibility and revert accordingly. Thanks & Regards,  Ganapathi Raj.K  MN: +91-9944849693 | LL: 044 3024 7425, If it's not possible, inform the customer and close this ticket. It is open without any update for 18 days. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Rajan Thakar, During analysis, we observed that data level issue identified on the particular training program. Those affected training record has been corrected from our end.  ​ After the correction, based on your request, we have updated the final status to "Accept" for those 10 employees and make the records to be visible in the "Training Attendance" form.  ​ This has been verified at your end.  Thanks & Regards,  Ganapathi Raj.K  MN: +91-9944849693 | LL: 044 3024 7425
Group Name
We have changed one employee to custom shift but the employee group name not mapping. Please see the attachment
clarification
Product
Clarification
null
Employee Information
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, as per the query ,We have understood that employee is changed to custome shit , While trying to map the employee to group , Group is not visisle . Please provide us some time we will check the query and update you the status., Hi Senthil kumar M S, As discussed over the call, Employee Is mapped to custom shift and now employee is mapped to shift Group as Chennai Ho . We have guided over the call to complete this activity .Kindly check the same and update us in case of clarification.​ Kohima Gopi
confirmation form issue
Hi, The confirmation appraisal form of Emp M2711  doesn't open and displays error. Request you to do the needful to fix it at the earliest. Regards, Pinkiiy Raval
As discussed over the call, We have again re initiated the confirmation for the mentioned employee. Please check and confirm.
Product
Data Correction
null
Performance Appraisal
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/116343770
LTA Balance not comes properly
Recently we have change the FY 2021-2022 in reimbursement Type, we need to all the reimbursement Opening balance is nil and LTA Balance carry forward from Last year March balance, but LTA balance not carry forward properly so; i request you to please resolve this issue on permanent basis and fixed it.   
Auto Email ticket, can be closed.
Product
Clarification
Fresh Desk
Fresh Desk Administration
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, From the above description, we understood that LTA balance showing nil. Please find the below URL to join us through the FastSupport connection. https://fastsupport.gotoassist.com/822692629 ​ Regards Prakash, Dear Prakash, Kindly give the update on above ticket, Dear praksh, still lta balance is not show correct, how to system work, this is amount related work, we check manually again and again why need to system and why need to check every time,    please look in to the matter, Dear Prakash, Still lta balance is not show correctly, This ticket pending from 15.04.2021  LTA balance not carry forward properly so; i request you to please resolve this issue on permanent basis and fixed it. this issue we face from last to years, there is no any permanent solution getting from your side So; Please look in to the matter and fix the issue on permanent basis. i have attached LTA balance calculation sheet for your reference, we need LTA balance as per attached sheet kindly check and conform. , Dear Prakash, Kindly update on this ticket, Dear Prakash, Kindly give the update on this ticket, this is pending form one month, Regards lalji, Hi Lalji Ladumor, We have resolved the LTA balance error and we have provided the script for the same. ​ Please keep safe we need to run every April month then the LTA balance will become correct. ​ Regards Prakash, SAME ISSUE PLEASE RESOLVE IT, SAME ISSUE PLEASE RESOLVE IT
Manager's rating visibility
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please check and confirm whether manager's rating is visible to employees or not. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ==================================== This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Clarification
Product
Clarification
null
Performance Appraisal
null
null
null
Closed
Hi Palak sodhi, As discussed over call, we have verified for one employee - AYE0012 whose Self Appraisal has been approved and in his login the Approver ratings are not visible. Attached the screenshot for your reference. Please check. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181
Goal Remove
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Iswarya, Please remove goals of below employees: Employee ID Employee Name Date Of Joining / Re-Employed Grade Designation Aye0116 Tripti Pandey 17 Aug 2015 Grade 2 Assistant Vice President 1 AYE5045 BASKAR M 20 Feb 2020 Grade 4 Assistant Credit Manager Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ==================================== This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Data correction
Product
Data Correction
null
Goal Management
null
null
null
Closed
Hi Palak sodhi, As discussed over call  and as per the below request, we have deleted the goals for the below employees. ​ Please check and re-upload the goals for these employees. Employee ID Employee Name Date Of Joining / Re-Employed Grade Designation Aye0116 Tripti Pandey 17 Aug 2015 Grade 2 Assistant Vice President 1 AYE5045 BASKAR M 20 Feb 2020 Grade 4 Assistant Credit Manager Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181
ESI Deduction wrongly
Dear Team, Last month we processed the increment and revised salary also updated. Some employees gross salary crossed ESI Slab but while we process the pay process again ESI deducted. Plz check. Regards Mahendra 9704254344
Patch for YEAR 21-22 is deployed
Product
Patch Deployment
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, As per the query ,We have understood that ESI is deducted on march month which is ecause ESI is deducted .Please join this session https://fastsupport.gotoassist.com/187705835, Hi Mahendra Y, As discussed over the call,  After the financial year patch deployment for year 21-22 . ESI calculation was corrected and the have been confirmed  from your end. We request you to raise a Separate ticket for the error in form12bb generation since this ticket is regarding the patch deployment and ESI Issue in report should raised separately for  better tracking purpose.
Reg: Employee Movement --00255--KSR Kiran
Dear Kohima, As discussed yesterday, I tried to changed the emp designation in the Adrenaline payroll through " Employee Movement". But I am failed to do so...pls find the screen shot and help me for this .Support ticket has been raised on the same. [cid:image003.jpg@01D732A9.440A3360] Thanks & Regards, M.Leela Rani BHEL-GE Gas Turbine Services Pvt. Ltd., Quadrant No. 1, 7th Floor, Module - A1, A2, A3,Cyber Towers, Hitech City, Madhapur, HYDERABAD - 500 081. Website: http://www.bggts.com<http://www.bggts.com/> Mobile no. +91 8332914551
SP_emp_transfer Sp is update is system
Product
Patch Deployment
null
Employee Information
null
null
null
Closed
Hi Leela Rani Manem, As discussed over the call, We have understood that getting ailed while doing the movement. We will look into this issue and update you the status. Please provide us some time., Hi Leela Rani Manem, As discussed, Kindly join this session https://fastsupport.gotoassist.com/308171518, Hi Leela Rani Manem, As per the Query , We have fixed the issue in employee movement .The same got verified and confirmed rom your end. Please update us in case of clarification.
confirm process
 unable to do confirm process for SEHKNP DR CONSULT paygroup- error showing as Record count mismatch in tax consolidated data for the Pay Groups SEHKNP DR CONSULT. please do the needful
We have checked and cleared the queue for the employee
Product
Data Correction
null
Payroll Setup
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, please send link and support. thanks, Hi Kalyani, Requesting you to connect the below link. https://fastsupport.gotoassist.com/684146829, Hi Kalyani, ​ As discussed over the call, We have checked and cleared the queue for the employee. Please run the pay process and confirm the same. ​ ​ Regards, NIraikalai R
Employee Movement --00255--KSR Kiran
Dear Team, Request you to help us to change the designation for the employee 00255--KSR Kiran through "Employee Movement" which i already done but getting failure. Regards, Leela
SP_EMP_TRANSFER Sp is missed , redeployed the same
Product
Patch Deployment
null
Employee Information
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem,  As discussed over the call, We have understood that getting ailed while doing the movement. We will look into this issue and update you the status. Please provide us some time., Hi Leela Rani Manem, As per the Query , We have fixed the issue in employee movement .The same got verified and confirmed rom your end. Please update us in case of clarification , Dear Team, Its done….thanks for your support. Thanks & Regards, M.Leela Rani BHEL-GE Gas Turbine Services Pvt. Ltd., Quadrant No. 1, 7th Floor, Module - A1, A2, A3,Cyber Towers, Hitech City, Madhapur, HYDERABAD - 500 081. Website: http://www.bggts.com<http://www.bggts.com/> Mobile no. +91 8332914551
Required Taxable Income
Dear Jay, As discussed, Please provide the taxable income for all the employees whose TDS got deducted. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapital.com> www.globecapital.com fbn-02.png
Clarification on horizontal report
Product
Clarification
null
Tax
null
null
null
Closed
Hi Anoopsingh, ​As discussed for the expected report on the salary details of the employee for the whole year we request you to please process the below steps. ​ 1. After payprocess kindly navigate to 'Tax computation Generate' process' and execute the same and check the progress in show all process. 2. Navigate to 'Horizontal Tax computation' report to verify the same. ​ Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, we get the desired details but Education allowance amount showing 4800/ (Twice) in under gross salary but exemption goes 2400/- . Kindly look into the matter Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapital.com fbn-02.png , Hi Anoopsingh, As discessed you have created a new ticket with reagrd to same query on education allowance we are marking this ticket as pending customer. Kindly do check the update in new ticket # 12586. Regards, Jayakrishnan. N Product Support
Change probation duration
Hi, Please change the probation period of below employees as mentioned: Employee Id Employee Name Date Of Joining Confirmation Due Date 29476  MEGGALA A/P RENGGASAMY 11/1/2021 11/4/2021 29477  MOHD AZRIQ BIN MOHD ARIFFIN 11/1/2021 11/4/2021 29786  FARAH NASUHA BINTI HUSIN 1/3/2021 1/6/2021 29787  NUR FARAH WAHIDAH BINTI AZMI 1/3/2021 1/6/2021 29979  LILLIAN TAY HUI HUI 1/4/2021 1/7/2021 29980  PRAHASHINI NAIDU A/P GNANASEGARAN 1/4/2021 1/7/2021
As per the requirement we have update the confirmation due on of the mentioned employees.
Product
Data Correction
null
Employee Movement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, ​We will check on the reported query and update you. ​ ​ Regards, Veerapandian R, Hi, Request you to update on priority. Regards Aishwarya, Hi Aishwarya KV, As per the requirement we have update the confirmation due on of the mentioned employees. ​ ​ Regards, Veerapandian R
IT support rights required on 22644
Dear Team, Kindly create IT support id for 22644.
User group mapping
Product
Clarification
null
Manage Employees
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12147, Hi Sandeep Jangid, Based on your concern, you are request us to provide the IT support rights for 22644.  ​ we will check and update you the same., Hi Sandeep Jangid, As we have discussed, we have provided the HR Fiundation - Admin group right access for the IT support role player employees to access the forms which are all mapped with HR Foundation - Admin. ​ ​ Form name : User group mapping
how to i change attendance mark type
how to I change attendance type of bulk employees need to change attendance  "mobile" to "Desk/Mobile with GeoFence"
Employee transfer upload
Product
Clarification
null
Absence, Time and Attendance
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12078, Hi Sandeep Jangid, Based on your concern, need to change attendance  "mobile" to "Desk/Mobile with GeoFence" for the bulk employees, ​ we will check and update you the same., Hi Sandeep Jangid, As we have discussed, Please use the employee transfer upload and provide the Attendance type information for the required employees and upload the same. ​ The same has been verified and confirmed by you.
Shift updation in bulk are not executed
Mass shift loader not updating shift in bulk  even 160 entries sometimes.  yesterday I had uploaded mass shift loader and scheduled. but shifts are still not executed in system / reports and att. calendar page.  please check the reason , here I am adding an attachment of SUCCESSFUL transaction upload of mass shift. please check ..
provided the clarification
Customization
Clarification
null
Shift and Scheduling
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above description, we understood that the bulk shift is not updating ​in the application. Hence we will check the shared success case in the application and update the status to you., Individual request also not executed in report update through "shift Generation" form.  please look the matter, Hi Bharat Kumar, Request you to connect the LIVE servers and share your anydesk number to view the reported issue., 351 195 166 please join , Hi Bharat Kumar, We have taken the request to work on the reported point. We will check and update the status to you., Hi Bharat Kumar, While analyzing the reported query, we came to know that the below error was reflected in the attached mass shift loader sheet because the empty records are also considering. ​ After entering the details in the mass shift loader, We request you to remove/delete the empty records and upload the sheet. So, the system will only consider the 160 entries.  ​ Error: "~EmployeeID is Mandatory~Shift Group is Mandatory~Weekly Off is Mandatory~From Date is Mandatory~To Date is Mandatory"
Self Appraisal Page issue
In self appraisal form, we are getting a notification even after resubmission, and moreover it is not saving the entered details. Need your immediate attention please. Notification - "the form has been rejected by the approver,please resubmit his form after incorporating the changes" Ecode - 24898
reported employee's save self-appraisal shows the error in the log level. We have checked the same with thcustomization and resolved the error.
Customization
Data Correction
null
Performance Appraisal
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12203, Hi Saravanan K, From the above query, we understood that the reported employee getting the below error even after the submission of the appraisal form. Hence we will check the same and update the status to you., Hi Saravanan K, While analyzing your request, we found that the reported employee's save self-appraisal shows the error in the log level. We have checked the same with the customization and resolved the error. Now the reported employee's data is saving in the self-appraisal form. Please check and share your feedback.
Goal Setting page issue
For below employees, goal setting for F21 has not been initiated, please check and resolve. Note: please check their confirmation date, if it has not been updated, please update it from back end. Ecode - 30701, 29533
updated the confirmation date and initiated the goal setting from the backend without mail
Product
Data Correction
null
Goal Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12189, thanks, also please check for 30268, Hi Saravanan K, We will initiate the same for the new reported employee and update the status to you., Hi Saravanan K, As per your request, we have also initiated the goal setting for the new employee code.  Request you to check and confirm this from your end.
IT Calculation issue
As confirmed, for the given employee the IT calculation is done high amount. requested to confirm the calculation issue or the calculation justification. attached file for reference..
Pan NO not available
Product
Clarification
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12201, Hi R Chandrakala, We request you to please provide us sometime. We will schedule the session and work on the reported query Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi R Chandrakala, When checking the reported query from our end based on the attachment, we found that the employee is senior citizen and also PAN NO not available. So higher tax has been deducted in the system. (668050-300000)*20% Please check the same from your end and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Medical Reimbursement_Eligibility File upload Error
 Dear Team, New Financial Year Patch Update yesterday and after that we try to upload the Medical Reimbursement Eligibility file and error reported the from date should be in current financial year. we attached screen shot and error log for reference. and requested to correct the same.
sheet is not in text format
Product
Clarification
null
Claims & Reimbursement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi R Chandrakala, We request you to please provide us sometime we will schedule the session and work on the reported query. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi R Chandrakala, Please join the below session link. https://fastsupport.gotoassist.com/675058807 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi R Chandrakala, As discussed over the phone, the Reimbursement Eligibility upload data sheet is not in text format. Due to which the reported error has occurred. We have made the sheet in the Text Format and uploaded the file. It has been verified successfully and it has been confirmed from your end. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |  Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com
Resignation pullback but still reflecting in the Resigned_employees_GM
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Resignation pullback but still reflecting in the Resigned_employees_GM EC EMP Type ES Name MEC046 Onroll ACTIVE Praveen Krishnan V Thanks & Regards, Rishi Ranka Director - Talent "Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 [cid:image001.gif@01D733AC.8B33FAB0] Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Group M Worldwide LLC and/or other members of the GroupM group of companies shall be understood as neither given nor endorsed by it. GroupM is the global media investment management arm of WPP. For more information on our business ethical standards and Corporate Responsibility policies please refer to WPP's website at http://www.wpp.com/WPP/About/ This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
New Condition Added in ''
Product
Data Correction
null
Separation
null
null
null
Closed
Hi Rishi Ranka, Please connect on below link to check on why the said employee is reflecting in Resigned_employees_GM report even after Resignationpullback has been done. ​ https://us02web.zoom.us/j/3963544585?pwd=ZkNMVHdJTzJjTEhYNTdpYmNlRzhBZz09  ​ Regards Wasim, Hi Wasim, I have a call right now will be able to join post 11.30 am. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 [cid:image001.gif@01D73504.CE5D6ED0] , Hi Wasim, I have joined the link. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 [cid:image001.gif@01D73519.2872B6A0] , Hi Rishi Ranka, Please be informed,we have added the condition where if Employee is Reinitiated, the said employee should not be pulled in  Resigned_employees_GM report. ​ Regards Wasim
Employee movements and functional managers updating
Employees are transferred from one location/position to another. While doing so the change in reporting manager is given in the system. In this scenario the updating of functional manager is not happening. The reporting manager of the reporting manager is the functional manager of the employee and all employees are tagged appropriately with reporting manager. In that case the system is not picking the functional manager reporting correctly during the movements. Please check.   
config need to be changed IS_FUNREP_CHANGE_REQ
Product
Clarification
null
Employee Movement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12198, Hi Jery Jose P, As discussed over the call, We have understood that when employee movement is happened proper functional reporting manager is not getting update d. We will check the query and update you the status., Hi Jery Jose P, ​ As informed over the call, We have the configuration as ​IS_FUNREP_CHANGE_REQ need to be configured as Y only then  the reporting to will appear automatically in the Functional Reporting to field.Kindly check the same and update us in case of clarification. Kohima Gopi
workflow approval details 122425
For emp id:122425, the record resignation is approved within minutes and activity owner approvals is also completed on the same day. This doesn't occur normally. The team is suspicious of this transaction. Please check is there is any other person had done the approvals on behalf of the action owners.
workflow is re-configured.
Product
Clarification
null
Separation Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12197, Hi Jery Jose P, As per the query ,We have understood that resignation got approved with out flowing .We will check the same and update you the status, Please check the new case, emp id:101006, Hi Jery Jose P, As discussed over the call, Activity Clearance workflow is Removed for employees for whom activity raised after the workflow deletion it got auto approved. Now workflow have been created as  per the existing .Kindly check the same and update us in case of clarification.
difference in horizantal tax report
For emp id: 101205 does not have tax deduction in Mar-2021 whereas horizontal tax report shows deduction of tax. The Mar-2021 salary confirm process is completed. We have run tax computation generate even after that but the report is not updating. After this we have to implement patches for this year tax declarations. Please check
Employee TCS is not generated
Product
Clarification
null
Tax
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&amp;page=2&amp;requested_by=0&amp;wf_filter=resolved_or_closed, Hi Jery Jose P, As per the query ,We have understood that for employee 101205 march month IT is not deducted .But in Horizontal TAX sheet employee Have values under march mont. We have requested session we will check the query and update you the status., Now the employee name is not showing in the Horizontal tax report. Thank you, Hi Jery Jose P, Thanks for your update.
Self Appraisal form
Dear Dhivya/ Team, Please check, as employee is getting total weightage as 140 in Self appraisal form. Can you assist in checking and analyzing the issue. ECN : 68666 Regards, Chaitali
uploaded more than 100%weightage
Customization
Data Correction
null
Goal Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please provide us sometime, we will share the connectivity , analyze the concern reported on Weightage more than 100 in the Goal Setting form and resolve the same at the earliest. Thanks and Regards, Dhivya . V, Hi Rinoy Sebastin, Post analysis we understood that the goals has been uploaded with more than 100% weightage and we have done the required clean up for the shared employee. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Dear Dhivya, Please check for ECN 85813. Weightage reflecting as 200. Kindly get this corrected and confirm once done. Regards, Chaitali, Hi Rinoy Sebastin, There were no goals tagged to employee in goal setting form. Please verify and let us know in case of any concerns. ​ Last week, we have done the one time clean up for all the employees excluding 5 employees shared by the team. Thanks and Regards, Dhivya . V
Self-Appraisal Issue - Aye4176
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Below employee's manager has completed his rating while manager's appraisal and rating is showing pending. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ==================================== This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
issue identified and addressed
Product
Patch Deployment
null
Goal Management
null
null
null
Closed
Hi Palak sodhi, ​The concern reported on Goal Summary report has been resolved. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V Dhivya V, ? Hi, Thanks for your email. I am on Personal leave on 19-Apr-2021. Kindly raise a ticket in the Fresh Desk - ask.adrenalin@myadrenalin.com and contact my Lead Mrs. Dhivya - dhivya.v@myadrenalin.com in case of any urgent issues. Regards Iswarya S This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
|| Reg Change in DOJ | Aye6527 - Nilesh Kumar ||
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Kindly change Date of Joining of above mentioned employee. Old DOJ - 01\Apr\2021 *New DOJ - 05\Apr\2021* *Regards* *Rahul* -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ==================================== This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Doj changed
Product
Data Correction
null
Employee Information
null
null
null
Closed
Hi hr operations, As per Request, We have changed the DOJ (01 Apr 2021 to 05 Apr 2021)the reported employee from our end, ​ Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Dear Team, Same has been updated. Thanks for your support *Regards* *Sahil Gulati* On Sat, Apr 17, 2021 at 10:06 AM Adrenalin eSystems LTD < myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote: > Dear hr operations, > > We would like to acknowledge that we have received your request and a > ticket has been created. > > A support representative will be reviewing your request and reach you on > your query. > > > To view the status of the ticket or add comments, please visit > https://myadrenalincare.freshdesk.com/helpdesk/tickets/12194 > > Thank you for your patience. > > Sincerely, > Adrenalin Support Team > > 12194:1025874 > -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ====================================
Employee movement
Dear Mam,   Below employee transfer has been updated by DM and approved by GM but it has been not reflecting at spark.   Please check once and resolve the issue.   Employee ID : 96681 Date of Transfer : 14-April-21
Clarification in Employee Movement
Product
Clarification
null
Employee Movement
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee transfer request has been approved on:2021-04-18 12:27:33.610. Now new location details are reflecting in Spark.  Request you to re-check and revert for any further clarifications.  Regards, Srujana.M
Goals Summary Report - Issue
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, I'm not fetch any data through goals summary report. Please check and resolve this issue asap. Regards Palak -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ==================================== This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
data correction
Product
Data Correction
null
Performance Management
null
null
null
Closed
Hi Palak sodhi, As discussed over the call, We have resolved the issue from our end, Kindly check your end the Gaol summary report and share feedback. Thanks and Regards Vijayakumar k
employee confirmation
Dear Madam, employee details are seen as Probationer but his confirmation date is seen as 13 Apr 21 in employee details report. please do the needful, EM ID: 105433 Regards, Sowmya
Clarification in confirmation date.
Product
Clarification
null
Confirmation Management
null
null
null
Closed
user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee has been confirmed in the system on 2021-04-18 21:22:11.600.  ​ Please check in the Employment details form whether details ahs been updated or not and revert for any further clarifications.  ​ Regards, Srujana.M
Updated invitation: Adrenalin : HRMS @ Mon Apr 19, 2021 11:30am - 12:30pm (IST) (myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com)
This event has been changed. Title: Adrenalin : HRMS (changed) When: Mon Apr 19, 2021 11:30am – 12:30pm India Standard Time - Kolkata Joining info: Join with Google Meet https://meet.google.com/psn-reod-dqu?hs=224 Join by phone (US) +1 856-347-7881 (PIN: 813604827) More phone numbers: https://tel.meet/psn-reod-dqu?pin=9855893182987&hs=0 Calendar: myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com Who: * saurabh.soni@ayefin.com - organizer * Mohamed Omer Shariff * Iswarya Saravanan * kanika.t@myadrenalin.com * dhivya.v@myadrenalin.com * Vivek Raj * Nirvesh Mehrotra Event details: https://calendar.google.com/calendar/event?action=VIEW&eid=NjlpMzRkaG82aGhqZWJiMjY0cDNpYjlrNmRnajRiYjI2OWdqZWI5bjZ0Z2ppcDlqYzlpM2VwOW1jayBteWFkcmVuYWxpbmNvbWFzay5hZHJlbmFsaW5AbXlhZHJlbmFsaW5jYXJlLmZyZXNoZGVzay5jb20&tok=MjMjc2F1cmFiaC5zb25pQGF5ZWZpbi5jb21mMDJlMTczYmM1OGNiNzAwZGYzNzFkM2RiN2RlMDRlZDkxMDAxZDkx&ctz=Asia%2FKolkata&hl=en&es=0 Invitation from Google Calendar: https://calendar.google.com/calendar/ You are receiving this courtesy email at the account myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com because you are an attendee of this event. To stop receiving future updates for this event, decline this event. Alternatively you can sign up for a Google account at https://calendar.google.com/calendar/ and control your notification settings for your entire calendar. Forwarding this invitation could allow any recipient to send a response to the organizer and be added to the guest list, or invite others regardless of their own invitation status, or to modify your RSVP. Learn more at https://support.google.com/calendar/answer/37135#forwarding -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ====================================
meeting link got created as a ticket
Product
Configuration
null
Employee Information
null
null
null
Closed
Dear Team, ​ We understood that the below meeting link mail got converted into ticket, we will be joining the meeting link, currently updating the status of the ticket, since duplicate tickets got created. 
RE: Staff Goal Setting 2021
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, The team is facing a challenge in setting goals with a back dated “Start date”. Please help us activate the 1st quarter dates as well. Thanks, Kritika [cid:image8c3bef.PNG@1c24e003.41a51765]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:imagedc3ef4.PNG@361534a0.4a993018]<https://www.linkedin.com/company/aban-investment> WWW.ABANINVESTMENT.COM KRITIKA KUMAR L&D Manager M:+971 52 3338190 | T: +971 4 5961800 | Ext: 5015 PO Box:2929, Makeen Building, Airport Road, Dubai, UAE [cid:image602389.JPG@d66efa54.479ccf95]<http://www.abaninvestment.com> This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments. From: Lavinia Armstrong [mailto:Lavinia@phs.ae] Sent: Sunday, April 18, 2021 11:59 AM To: Kritika Kumar <Kritika.Kumar@abaninvestment.com> Cc: Samy Ahmed <samy@phs.ae>; Thair Abuawwad <thair@phs.ae> Subject: RE: Staff Goal Setting 2021 Dear Kritika, Good day! We kindly request your assistance and have it rectified at the earliest as all staff are facing this issue. Regards, [cid:image008.png@01D73462.18E5C630]<http://www.facebook.com/pyramidshealthservices>[cid:image012.png@01D73463.26B064E0]<http://www.phs.ae/>[A Ghobash Group Company][cid:image017.png@01D73463.26B064E0]<http://www.phs.ae/> Lavinia Armstrong Hiereim Human Resources Business Partner T: +971 +971 2 6346431 | F: +971 2 6346413 | PO Box: 128217, Abu Dhabi - UAE [cid:image022.png@01D73462.18E5C630] From: Thair Abuawwad <thair@phs.ae<mailto:thair@phs.ae>> Sent: Sunday, April 18, 2021 11:49 AM To: Lavinia Armstrong <Lavinia@phs.ae<mailto:Lavinia@phs.ae>>; Kritika Kumar <Kritika.Kumar@abaninvestment.com<mailto:Kritika.Kumar@abaninvestment.com>> Cc: Samy Ahmed <samy@phs.ae<mailto:samy@phs.ae>> Subject: Staff Goal Setting 2021 Dear Lavinia: Kindly to let you know that our staff is started to upload the goals for 2021 ; but as you see below that no choice to select backdated. Please advise. [cid:image004.jpg@01D7344A.33190160] Thanks! Best Regards. [cid:image008.png@01D73462.18E5C630]<http://www.facebook.com/pyramidshealthservices>[cid:image012.png@01D73463.26B064E0]<http://www.phs.ae/>[A Ghobash Group Company][cid:image025.png@01D73463.26B064E0]<http://www.phs.ae/> Thair Abu Awwad Operations Manager T: +971 2 6346431 | F: +971 2 6346413 | M: +971 50 763 8997 PO Box: 128217, Abu Dhabi - UAE [cid:image022.png@01D73462.18E5C630] DISCLAIMER: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient please be notified that any disclosure, copying, distribution or taking any action in reference to the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. 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Appraisal start date has been changed to 01 Jan 2021
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Hi Kritika, ​Below changes has been done. Kindly try the back dated start date now and let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadrenalin.com> | L: 044-30247411. “I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Venkateswaran; know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>". ________________________________
Region city mapping is not enforced in movement
There is a movement happened to emp id:117167 on Mar 22, 2021. His position is Sales Manager Mortgage and this position is mapped only to Division offices. In that case how is the employee movement form accepts transfer to branch for that position. Because of this the region mapping is collapsing in the database. Please check.  
clarification/ in upload system will not update region based on location
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user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12199, Hi Jery Jose P, As per the query ,We have understood that region is not getting properly update in Application. We will check the query and update you the status., Hi Jery Jose P, As per your request ,We have verified the employees movement, Employee transfer is done through uploaded with only location change . So while doing upload system will not update the region according to the location it will happen only through the employee Movement form . In order to update the region we have requested to do the employee basic info update. Kindly check the same and update us in case of clarification.
Not able to view my raised claim
Dear Team, Please check why my raised misc expenses form- Amounting Rs 2332 is not visible to me either in "forms raised by me" or "pending to my approver". Can you pl check & fix this. Kindly share audit rail for record & update. Rgds, Madan
Services were not started after server restarted by their IT team during server maintenance activity. Services were in Manual mode.
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user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12138, Dear Gowtham, Pl review this issues on urgent basis, since raised request is neither visible in forms raised by me nor seen in approver's tray. Rgds, Madan , Hi Madan, As informed over the call now, there was a windows patching activity done by your IT team yesterday night around 11:00 PM and the servers were restarted, post which Adrenalin services were not started again. Hence, the submitted transaction was not visible. We have now started all the Adrenalin services. Request you to please raise your claim now and confirm. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 
Invitation: (No Subject) @ Mon Apr 19, 2021 11:30am - 12:30pm (IST) (myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com)
You have been invited to the following event. Title: (No Subject) When: Mon Apr 19, 2021 11:30am – 12:30pm India Standard Time - Kolkata Joining info: Join with Google Meet https://meet.google.com/psn-reod-dqu?hs=224 Join by phone (US) +1 856-347-7881 (PIN: 813604827) More phone numbers: https://tel.meet/psn-reod-dqu?pin=9855893182987&hs=0 Calendar: myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com Who: * saurabh.soni@ayefin.com - organizer * Mohamed Omer Shariff * Iswarya Saravanan * kanika.t@myadrenalin.com * dhivya.v@myadrenalin.com * Vivek Raj * Nirvesh Mehrotra Event details: https://calendar.google.com/calendar/event?action=VIEW&eid=NjlpMzRkaG82aGhqZWJiMjY0cDNpYjlrNmRnajRiYjI2OWdqZWI5bjZ0Z2ppcDlqYzlpM2VwOW1jayBteWFkcmVuYWxpbmNvbWFzay5hZHJlbmFsaW5AbXlhZHJlbmFsaW5jYXJlLmZyZXNoZGVzay5jb20&tok=MjMjc2F1cmFiaC5zb25pQGF5ZWZpbi5jb21mMDJlMTczYmM1OGNiNzAwZGYzNzFkM2RiN2RlMDRlZDkxMDAxZDkx&ctz=Asia%2FKolkata&hl=en&es=0 Invitation from Google Calendar: https://calendar.google.com/calendar/ You are receiving this courtesy email at the account myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com because you are an attendee of this event. To stop receiving future updates for this event, decline this event. Alternatively you can sign up for a Google account at https://calendar.google.com/calendar/ and control your notification settings for your entire calendar. Forwarding this invitation could allow any recipient to send a response to the organizer and be added to the guest list, or invite others regardless of their own invitation status, or to modify your RSVP. Learn more at https://support.google.com/calendar/answer/37135#forwarding -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and permanently delete all copies of this message and corresponding attachments from your system(s) immediately. The contents of this message do not necessarily represent the views or policies of Aye finance.* * The recipient should check this email and any attachments for the presence of viruses. Aye finance cannot Guarantee that e-mail** communications are secure or error free as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete or may contain viruses.* ====================================
meeting is schedule to showcase the processflow on the UAT.
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Hi Saurabh Soni, We understood that the below meeting link mail got converted into ticket, we will be joining the meeting link, currently updating the status of the ticket, since duplicate tickets got created.  Thanks and Regards, Dhivya . V, Hi Saurabh Soni, ​ ​We understood that the below meeting link mail got converted into ticket, we will be joining the meeting link, currently updating the status of the ticket, since duplicate tickets got created.  ​ Already a query has been raised regard to this with the ticket # 11736, hence request you to please track the same through that reference ticket. Thanks and Regards, Dhivya . V