subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Attendance cancellation issue | Hi Rumana, Im not able to cancel attendance for 6th and 7th for the Banti Sharma(0255). Request you to check and confirm. Regards, Ganga | leaves not raised | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gangamma Kekada, For the reported query, kindly navigate to Leave Configuration form, choose the... |
Closure of Confirmation Process | Dear Jay,
Further to our conversation, could you please close the confirmation process of following employee and move them from probationary to confirmed employment type.
Emp Id
Employee Name
DOC
01488
Dharmaseelan G
10/03/2021
01530
Sharanya Modi
07/03/2021
Also, please ensure that the auto-mailer for... | Confirmation update from backend | Product | Service Request | null | Confirmation Management | null | null | null | Closed | Hi Nainesh, As per the request we have updated the below mentioned employees confirmation status from the backend and also auto mailer has been removed for the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay,
Thanks, However, have noticed that the da... |
A1W Santhanam Rajasekar Performance review (Self appraisal) multiple time | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
For the below mentioned associate self appraisal form goals are reflecting
multiple time.
Request you to clean up and confirm.
A1W San... | Duplicate Goal cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed we have done the duplicate goal cleanup for the mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
V6Q Deepak Narottamlal Kataruka last working date mismatch | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Dhivya
We have noticed that there is a mismatch in the last working date QCR_110
report vs Adrenalin live.
Not sure how may of the case is like... | Clarification Provided | Product | Clarification | null | Separation Management | null | null | null | Closed | Dear Balaji,
Please provide us some time, we will analyse the concern and verify if similar discrepancy cases with date mismatch cases exists and update you.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chen... |
New CSP Portal Access request | Hello team, As Pratibha S. Moolya is back from her leave. Request you to kindly give access to her for the new CSP Portal. Details : Name : Pratibha S. Moolya Email ID : pratibha.moolya@eclinicalworks.com Department : Employee Relations Let me know if any other information is required. | Login for fresh desk | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhasri, Request you to please provide below information as well.
Designation:
Mobile number:
... |
Query has been Escalated | Please refer trail mail. Such type of notification has been flown to Vishal. Could this be because of patches update or might have flown from UAT server? Can you please check this? From: HRMS No Reply <noreplypeopleconnect@houseofanitadongre.com> Sent: 18 April 2021 13:58 To: Vishal Parab <Vishal.... | Product bug
ADL_2009_21742 | Product | Patch Deployment | null | Help Desk | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-19 14:32:06 UTC, Hi Rashmi, As informed over the call, the query escalation mailers triggered to Vishal are inactive employee queries. This is identified as a bug in the standard product, we will deploy the fix once the same is certified & released. Request you to please... |
Onboarding | Hi, Srinidhi K - W01016 and Jeyanthan C - W01047 are uploading documents to complete Education details where it says updated successfully but yet the form shows as pending on onboarding page and the uploaded document disappears. Please look into it. Thanks. | patch deployed | Product | Patch Deployment | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11636, Hi Esha Patil Padwal, As reported query says, transaction of on-boarding shows the alert message hence w... |
Birthday Greetings!!! | Birthday mailers going to role players & functional managers, but only with CC, no "TO" information. | a new configuration(GREETING_ROLENAME) is introduced in which role names can be set for whom the greeting mailers(Birthday/Wedding/Career) to be sent in CC along with the employee.
The config had few role names by default, due to which the mailers were triggered to role players & functional managers. | Product | Configuration | null | Personal Data | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-19 14:30:53 UTC, Hi Rashmi, As informed over the call, in the latest version, a new configuration(GREETING_ROLENAME) is introduced in which role names can be set for whom the greeting mailers(Birthday/Wedding/Career) to be sent in CC along with the employee. The config had f... |
Goal Setting issue | Dear Dhivya, As discussed, kindly check the disconnect here, employee is unable to add multiple milestone in Service Delivery. Also 2 goals need to be deleted. 1)Goal Name - Test 2) Build a stronger and more proactive..... Confirm, once done. ECN : 41384 Regards, Chaitali | cleaned up goals based on requisition | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12246, Hi Rinoy Sebastin, Please provide us few minutes, we will share the connectivity and do the required cle... |
Goal Setting initiated | Dear Dhivya, 1 more case, employee is unable to complete goal setting ECN: 12661 Please check and assist. Regards, Chaitali | parameters not mapped in review group definition | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12246, Hi Rinoy Sebastin, Please let us know if the Goal setting is not being initiated (or) the user is getti... |
Matrix Manager is coming post time expired | Hi, Pls note we have given effective date from and to date for matrix manager Pushpender(55235) of Yogesh Kumar(62860) but in "Role Based Employee Dump Matrix_611" inactive matrix manager Pushpender(55235) reflecting. Kindly review and suggest to fix the issue on priority. | The Report which you have showcased is an ireporter. It fetches the effective to date from "PIMS_MATRIX_REPORTING_MANAGER" table. Whereas system functions based on the effective from and effective to dates from "ERM_EMPLOYEE_MASTER"
The effective to date is provided as blank hence the the matrix manager is reflecting... | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, there are two employee for such scenario, kindly look into and let me know on priority.
Employee_ID ... |
Auto Leave debit scheduler run for the current month | Hi Wasim,
Again this month we had an issue with auto leave debit scheduler where the auto adjustment has happened for the current month.
Every 2nd month we are having the issue.
Can we have a permanent solution to this issue every month we are being told that this is fixed but again when we run the scheduler t... | Updated SP_Leave_credit and Atte_wo_holiday from other client. | Product | Data Correction | Leave Management | Scheduler | null | null | null | Closed | Hi Rishi Ranka, With reference to our discussion, please be informed, we have now updated the code for 'Auto Leave Debit on Monthly basis', and as informed for future execution there is no need to change the dates in Attedndance Configuration, scheduler will pick up the number of days in the Month automatically, we ha... |
Unable to Login-0012 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Pls see employee id unable to login in mobile
Regards
Sonali
From: sonali srivastava <sri.sonali@gmail.com>
Sent: 19 April 2021 17:29
... | Removed the block in the mobile app | Product | Data Correction | null | null | null | null | null | Closed | Hi Sonali Srivastava, We will remove the lock for the reported employee and revert back. Abirami K, Hi Sonali Srivastava, Have removed the block for the reported employee, Please check and revert back. Abirami K |
Grade correction | empcode 16168 Confirmation Due date is 2020-11-07 00:00:00.000 but this month user wants confirmation entry with effect from 2020-05-07 00:00:00.000. Grade not updated properly .need to update grade back-end correction. | change subsequent record is No | Customization | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As per the reported query, we understood that you want to change the Confirmation date and Grade fr... |
FW: Appraisal Confirmation | Dear Jay,
There seems to be an issue with this employee's confirmation process as it shows it is pending for approval. However, we have checked but it is not pending with any of its workflow approval.
Could you please check and revert on the same.
Regards,
Nainesh
From: Pramod Ramakant Nagvekar <pramodn@ef... | Clarification Provided | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Nainesh, Post analysis we understood that the mentioned employee has already been confirmed in the system and it was approved by Emp ID : 01472 on 20th APR 2021. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay,
Would like to confirm the receipt of th... |
FW: Error with Employee Dump data | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
There is error in employee details report and resignation ireport. 891023 ^ OBAIDUR REHMAN KHAN has access to download these reports. When ... | provided the clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sonali, As per request, We will check this scenario and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As per request, Now your end check all employee details visible in this employee id 891023 Kindly check your end and ... |
Reactivation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Kindly reactivate the employees in attached list
Kind Regards,
Nuwan Deeptha Dissanayake
Deputy Manager - Human Resources... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Dear Nuwan, Sure, please provide us few minutes, we will do the reactivation for the shared list of employees and update you at the earliest. Thanks and Regards, Dhivya . V, Hi Nuwan Dissanayake, Good Evening. As per the request, we have reactivated the employees in attached list. Please ch... |
Self appraisal form not initiated. | Dear Dhivya, Goal setting is approved, yet appraisal form cannot be accessed ECN : 55374 Note : DOJ and DOC is satisfying . Also executed query shared by you. Exec NEWPMS_NEWEMP_LIST_AES_USAGE '55374' But no records found. Please assist here. Regards, Chaitali | review unique id mismatch | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10225, Hi Rinoy Sebastin, From the below description, we understood that the DOJ and DOC dates are getting sat... |
Transaction_reflecting_pending | For the case of empoyee STM10813, we are unable to do the exit formalities as the trasaction is reflecting as pending whereas the form is not pending woth anyone (Manager/HR).Kindly check and update. | NIL | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12188, Hi Raksha Dayma, During analysis, we observed that employees resignation has been approved. Level ... |
Appraisal Forms | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear
Please roll back below employee appraisal forms to L1 que.
Employee ID
Employee Name
Date Of Joining / Re-Employed
Grade
... | Data Corrections. | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Palak sodhi, We will check the feasibility whether we can rollback the Transactions to employee appraisal forms to L1 queue. We will check the transactions and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT... |
Priority - Reverse form - elyaraja | Hi,
Need to reverse form to manager level.
Name: D. Elayaraja.
EDP No: 333942.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I ... | Service request | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Gyanamayee Swain, We can reverse the form to Employee level only, all saved info will be available as it is. The employee has to submit the form again and it will go for approval as per the current workflow. We will connect around 6 PM today and do the requested cleanup. Regards, Gowtham. N Product Supp... |
employee confirmation | Dear Madam, EM ID: 102198, 103372,103740 employee confirmations is seen pending at EM ID 63 Sampath but. in spark login they are not seen please do the needful Madam. Regards, Sowmya | Clarification in forms pending for approval. | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported emp... |
Issue with confirmation letter | Hi, There is a box that reflects above authorized signatory name. Regards Aishwarya | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets |
Need to change the self appraisal form | Hello team, Emp.Id:1861 matrix manager has to be changed to Emp.ID:1911 and the self-appraisal form has to be sent to Emp.Id:1911 Thanks, Varun | Changed the data | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11928, Hi Sai Varun Ranga, Based on your request we have checked and found that the matrix manager is 1911 for t... |
RE: Please confirm the settlement |
Hi,
Unable to upload the Weekly off.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image28fe9e.JPG@a3f5ab86.439f0970]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 56000... | Clarification in Shift roster upload | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Pradeepa C T, We have corrected the below validation, please do the upload and revert for any further clarifications. Regards, Srujana.M |
Employee Creation workflow | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
For Employee Creation -> All employee creations going for approval to "Talent Head" should go to emp id - 891023 - Obaidur Rehman Khan.
Pls. con... | workflow added | Product | Service Request | null | Workflow | null | null | null | Closed | Hi Sonali, As per request, We will change the employee creation workflow and confirm once the activity completed from our end Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have added a new level in employee creation workflow from our end Kindly check your end and share... |
Book17.xlsx | Dear Madam,
Attached list of employees are not seen my spark login to raise Employee confirmations please do the needful.
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "IndusInd Financial Inclusion Limited")
Registered Office: One Indiabulls Centre, ... | Clarification in confirmation dates | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Sowmya, As discussed over the call, the below-attached employees' confirmation dates have been updated future dates. Please refer to the attached excel file and revert or any further clarifications. Regards, Srujana.M |
FW: Imp - Annual Appraisal |
Hi,
Remove matrix manager of below employees.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
From: A... | Service request | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, We will connect around 6 PM and do the requested cleanup of Matrix managers. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , It will be late as annual review is going to complete tomorrow. Immediately arrenge ... |
Priority - Sachin goal score | Hi,
One employee goal score should reflect 2.4 but it is showing 2.14.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 4... | Clarification | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, We could find that the L2 score is showing correctly in the "All Score" report. We will connect in some time to understand the exact report which you are referring to and guide you accordingly, Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com ... |
FW: RE: Deactivation of Chennai DC & TNagar locations | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We want to deactivate Chennai DC & TNagar locations in the system.
Kindly let us know where can we capture the effective from date. As in the locat... | location deactivation clarification
delete_role_mapping | Product | Configuration | null | Organization Structure | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We have checked your location and found around 7 locations in Chennai. You can make the locations inactive directly. There is no effective from date for deactivation. The deactivated date and the id from which the location is deactivated will be stored in backend. Also, you shoul... |
Leave has not cancelled post cancellation approved | Employee code P1009 Date : 19th Apr 2021 - 28th Apr-2021 | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Forget to attached file., Hi Surendra Kumar, We will check the reported query on leave cancellation and will share... |
employee confirmation | Dear Madam, below employees are not seen in the employee confirmation TAB and employee confirmation 638 TAB please do the needful 106006 Md Rauf 105753 Mahesh Regards, Sowmya | Employees confirmation has been done future dates | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12224, Hi Sowmya, We have checked the below-... |
Urgent - Error in Normalization Report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The attached Normalization file 20-21 was shared with your team for uploading in the system. However, it seems that the data is not uploaded... | Customized upload available. Guided to use the same. | Customization | Clarification | null | Normalization | null | null | null | Closed | Hi Amolika, As explained & guided over the remote session, you can use the upload template "PMS Rating Upload 2338" to upload the information to be populated/exported during the normalization process. After doing the upload, the value was reflecting fine. Regards, Gowtham. N Product Support Adrenalin eS... |
New Grade | Dear Srujana,
We have created new grade under HMS, “MS-D1” please map all the tables, all the structure as per grade “MS-D” only, please do the needful at the earliest.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:imagea... | Clarification in leave configuration form. | Product | Clarification | null | Job Data | null | null | null | Closed | Hi Pradeepa C T, If you are creating any new grade or designation or department. Please follow the below step, 1. Kindly navigate to the "Manage Position " form select the respective position and map the grade in the organization structure. 2. Navigate to Manage Role player form select the respective role an... |
Employee attachment option not show in APP | Dear Team, Kindly check employee attachment option not show in mobile application. that issue again repeat. | Corrected from the backend -pda_menu_access | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12066, Hi Sandeep Jangid, Team, We will check with our internal team on the mobile attachment issue and revert ... |
RE: Pls chk. | Dear Srujana,
Please check and revert at the earliest.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:imagedd7904.JPG@2d55e85b.43853680]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Gr... | Clarification in leave configuration | Product | Clarification | null | Portal Management | null | null | null | Closed | Dear Annappa,
We have checked, employee grade is not mapped in leave configuration form. Please refer the screenshot and revert for any further clarifications.
[cid:f63a56d9-56bc-4496-a46e-8f2ec22a8254]
Thanks & Regards,
Srujana.M.
"I am keen to know if you have any suggestions for improvement or f... |
[Important] Your subscription will renew itself on 18-Jun-2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
******************************************************************************
FRESHDESK PRODUCT SUBSCRIPTION WILL AUTO-RENEW FOR YOUR ACCOUNT ON 18-JUN-... | Subscription renewal call will be taken in the month of May'21 | Product | Clarification | null | Setup HRMS | null | null | null | Closed | null |
Re: Request your help on the LOB transfer template | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Please help on this issue.
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/G3, SIPCOT IT Park,
... | Employee transfer upload clarification | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, As discussed over the call we have guided you to do the LOB update of the mentioned employees under employee transfer data upload. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
employees not viewable. | Dear Madam,
Below employee details are not seen in the confirmation 638 and employee confirmation TAB at my end please do the needful,
Ticket is raised in CSP.
Please do the needful at the earliest.
EMP CODE
EMP NAME
Remark
106561
Bandi Narsimlu
Not seen in Confirmaton TAB
105630
Basanta Kumar ... | below reported employees' confirmation has been approved for future dates Apr20, Apr 25 | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Sowmya, We have checked, below reported employees' confirmation has been approved for future dates Apr20, Apr 25. Only one employee confirmation form is pending approval. AISEDFOR ACTOR 106561 10620 Regards, Srujana Mittapalli |
employee confirmation | Dear Madam, Below employee details are not seen in the confirmation 638 and employee confirmation TAB at my end please do the needful, 106561 105630 105539 105720 105721 106332 | Clarification in confirmation dates | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12212, Hi Sowmya, We have checked, below rep... |
Separation triggers Alingment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We have done the few of the mail content in the separation triggers.
As discussed on the call, request your support to align the mail conte... | Mail content builder notification alignment | Product | Configuration | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported query on record resignation notification alignment and will share the updates with you shortly.
Regards,
Jayakrishnan. N
Product Support |
confirmation form issue | Hi, The confirmation appraisal form has to be reset for employee C4770. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | Data Correction completed | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Rau Please join the below session link. https://fastsupport.gotoassist.com/642792755 Thanks and rega... |
Contract end date issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We have set the contract end date reminder from 15 days to 30 days.
It seems 30 days advance reminder is not triggering to respective HR.... | Configuration changes | Product | Service Request | null | Personal Data | null | null | null | Closed | Hi Balaji Damodaran,
As discussed we will check the reported query on contract end date notification triggers and will share the updates with you..
Regards,
Jayakrishnan. N
Product Support, Hi Balaji Damodaran, We have checked and configured the remoinder days as 30 days. Kindly ... |
Workflow tracker report | We required the Workflow tracker report Which include Each Level Form Initiated on Level 1 Approved / Rejected / Pending Level 2 Approved / Rejected / Pending Level 3 Approved / Rejected / Pending | workflow tracker report is only to view the current approvers of pending transactions | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We will analyze the query raised on Workflow tracker report with reference to detailing of indivi... |
Handset re-imbursement claim | Dear Jay,
As discussed, employees are unable process their handset claim through Interface. Please check and revert on the same.
[cid:image001.png@01D7350A.66F4BFE0]
Regards,
Sujatha
Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the i... | Clarification Provided | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | Hi Sujatha, We will check the reported query on reimbursement issue for the mentioned employee and will share the updates with you.
Regards,
Jayakrishnan. N
Product Support, Hi Sujatha, As discussed kindly check with the employee to resubmit the claims and let us know the feedba... |
AR for Employee ID 0171 | The employee on 27th March 2021 had raised an AR for site visit and applied for leave on the same day for half day and the same had been approved but now he is getting email for that day AR. | Initiated leave request was rejected by the approver. | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tanuj Mukherjee, From the given query, we observed that the reported employee - Siddhartha Sank... |
Fwd: HRIS notification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
pls check advance salary form not reflecting to Jaydeep for
91840
---------- Forwarded message ---------
From: Jaydeep Singh <jaydeep.singh1@religare.c... | actor update (change req) | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported Workflow configured and will update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the Emp: 91840 City(NOIDA),REGION(North),Location(7886 - Noida market Capital) a... |
Reports not generating after updating the new financial year patch | Dear team, After updating the new financial year patch, reports are not generating, like, Salary / ESI / PF / PT / 12 BB / Etc.. not downloading, plz check Regards Mahendra | SSRS Report Credentials is wrong | Product | Clarification | null | Setup Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, We request you to please provide us sometimes, we will schedule the session and wo... |
Annexure 2 report not able to generate | I am not able to generate Annexure 2 report , kindly guide me | component have the name as 1.5 lac since dot is there in between SQL query got failed. Once corrected issue resolved. | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kohima Kindly share the link to resolve the issue, Hi Divya N, Kindly join this session https://fastsuppor... |
RE: PL not Auto Crediting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,,
Below trail mail Ticket is still open.
Please do needful..
Regards,
Nilesh Jaiswal
HR - Operation... | April Month General Credit and Service based Credit configuration updated,hence system did credit | Product | Data Correction | null | Application Access Management | null | null | null | Closed | Hi Nilesh Jaiswal, As discussed since you are occupied with some urgent work,we will connect through Anydesk as per your convenience once your work is completed Regards Wasim, Hi,
Please connect with my anydesk 557 673 022
Regards,
Nilesh Jaiswal
HR - Operation
T: (+91) 02... |
Mobile app not working | Mobile app unable to login going on loading. Screenshot attached 111196 | Mobile URL not connecting | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As discussed over the phone, kindly provide us sometimes, we will schedule the session and work on ... |
employee confirmation | Dear Madam, we are unable to view the employee in employee confirmation TAB at the same time employee confirmation 638 TAB also. kindly do the needful. EM Id: 106555 106555 | Clarification in confirmation dates | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported emp... |
Unable to sigin attendance - Mobile app | For all mobile app user error message displayed as (Time out Error) Example case; 101934 and screenshot with time stamp. | user restarted the mobile | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, We request you to please check whether the Google Maps are opening in another application like Zo... |
Emp.Id:5118 unable to access Forms pending for your approval | Hello team, Emp.Id:5118 is unable to access "Forms pending for your approval. Please get it fixed soon. Thanks, Varun | Provided the clarification. | Product | Clarification | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, The reported employee didn't complete the Onboarding process, Please inform the employee to co... |
allscore issue - annual review | Hi,
Below employee has completed appraisal in the system but their details are not reflecting in All score.
900276
Asutosh Mohapatra
900426
Ashis Haldar
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3... | Clarification | Customization | Clarification | null | Performance Management | null | null | null | Resolved | Hi Gyanamayee, As informed, the details of the reported 2 employees are now reflecting in All Score when checked as they have been approved recently. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
not reflecting under manager | Below employees have submitted form but it is not reflecting under manager.
1. Prohalad
2. K chandrasekhar
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express ... | data stuck in queue table | Customization | Data Correction | null | Performance Management | null | null | null | Resolved | Hi Gyanamayee, As informed over the call, we found that only these 2 employees had the reported data issue due to which the concern had arisen. We have now corrected the same and submitted the form. The form is now pending with respective reporting managers. Regards, Gowtham. N Product Support Adrenalin e... |
employee confirmation | dear Madam,
below employees confirmation is raised bu they are not seen in reporting manager login and they are not confirmed.
EMP CODE
105627
106344 | Clarification in confirmation process | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, for this employee confirmation transaction has been approved and the date is 25 Apr 2021. For another employee has raised the recor... |
Past employment Details | Dear Judi,
Please guild how to upload past employment details as we are facing issues here in Employee on boarding in system.
[cid:image001.png@01D73612.D91CBF10]
Thanks & Regards,
Harish Bhosale
Human Resources
| Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Harish, Noted on your query, we will call you shortly for more clarification and guide you on the same. Regards, Judhistira.M, Hi Harish, As discussed over the call, now you are able to update past employment details through Employee on boarding for below employee. Please revert for any clarification. ... |
Move clearance entries from 9206- to 6041 (New Process Owner) | Please move
these clearance entries from 9206- Imran Pasha to the new clearance owner 6041 - Balkrishan Yadav | actor change requested | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We will share the session link to your IT Team. Once they have connected, we will change the act... |
Need to be enabled Training module in UAT | Need to be enabled Training module for below employee: Bhavish Prashar Gaurang Vora Prachi Dikshit Abhishek Singh All are belongd TrainingFAC | User group Mapping - Talent Development Admin group | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, we understand that the Training module need to be enabled for the below employee: Bhavish... |
Notification trigger error- Annual Review | Hi,
DV nageswar below employyes notification has not triggerd to manager and employee .pls check.
1.Swapnil naik
2. Suraj Naik
3. Premanand Desai
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
... | PMS_SELF_APPRAISAL_MAIL_2401
Mail bookmark SP missing | Customization | Clarification | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, The mails for the "Annual Review" process have never been triggered from the system till now. For the last 3 years, the mailers were not working for the "Annual Review" process alone, it is configured and working fine for the Goal setting & Mid Year review process only. We are checking on the mail p... |
PT issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
For employee 805043 NAVNEET AGARWAL, PT applicability was se to "no" since Aug 2018, but still his PT got deducted from Sep'21 to Feb'21 and a... | software problem | Product | Patch Deployment | null | Salary | null | null | null | Resolved | Hi Sonali, As per request, We have understood the reported employee PT Not deducted in march month Hence we will check and let me know. Thanks and Regards Vijayakumar k, Hi Harsha, As discussed over the call, We have analyzed data correction happen on this employee so, we have not found any Root c... |
Goal score and final rating not getting reflected - |
Hi,
Below employees details are not showing in All Score report.
000795
Uddhav H Patil
900229
Madan Thakur
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Expre... | Provided data from back end | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, As informed, we are unable to find the cause of the rating not shown in the "All score" report for these 2 employees. This could be probably due to the product report fetching data from the customized process. As of now, we have provided the rating information for these 2 employees. We will facilita... |
Unable to download Letter | Dear Team, Unable to download transfer Letter for Following employee:
NBHC02450
Suraj Bhan | transfer records not approved | Product | Clarification | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, The employee movement record has not been approved by the approver and hence ... |
RE: PPL/PL credit configuration changes | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sumithra,
As discussed, please change the PPL & PL credit configuration as below:
Number of Days For Credit:* change to 2 from 0.86
For New Join... | changes in leave credit for new joinees and the resigned employees. | Customization | Patch Deployment | Admin Module | Absence | null | null | null | Resolved | Hi Shweta Ghule Shankarrao, We will change the configuration as per your request in the leave credit configuration and will confirm you on this. Thanks, Sumithra., [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the con... |
FW: Final Review: Mapping id on adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
PFB.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited... | Data was in queue table also before submission, submitted data didnt flow through completely.
Deleted from WFS_PMS_Tran_QUEUE_DTL_T table and re-submitted | Customization | Data Correction | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, The issue for below reported employee "900071 - Narendra Kumar Bamaliya" has been resolved. It was due to data related technical issue, we have corrected the same. The form is now submitted and pending approval with Ekta. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email... |
Goal setting not initiated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
The below staff are unable to access goal setting, their position seems to be not mapped to KPI (Nursing Assistant). Can you please do ... | goals initiated | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Amit,
Below employees goals has been initiated. Kindly check and let us know for any clarification.
?
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | C... |
W002718 error in tax declaration | V. Sathishkumar (600201) is getting an error message W002718 while submitting tax declaration. Please look into this error and rectify. | message sync is done | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, As per the query ,We have understood that while employee sumitting the TAX Declaration , Employee is gettin... |
IIS Setting in server | In iss setting URL Mapped as https://adrenalin.rmcl.in/ error message shown, but when https://adrenalin.rmcl.in/adrenalin successfully logged. | Clarification provided | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As discussed over the phone, https://adrenalin.rmcl.in/ is the domain URL for the RMCL and in this... |
Different looks of many system forms / reports | Hi, There are few forms that we have came across that are affected post patch upgrade activity. Please make them in the same way as they were before. 1. Re-Open Settlement Report - Swapnil will provide clarity on the same 2. Salary Register Before Settlement Confirmation - Swapnil will provide clarity on ... | aes.ssrsdynamicreports.PL this file has been updated then issue has been resolved | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, From the above description, we understood that there is some clarification required for th... |
Need your guidance on how to utilize this feature | Need your guidance on how to utilize this feature "Item Requisition" | requested concern team to reach | Product | Clarification | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12293, Hi Chidambara selvan, From your statement, we can understand that requesting the feature "Item Requi... |
How to use this feature "Claims Requisition" | How to use this feature "Claims Requisition". Please explain, we would like to utilize it. | requested concern team to reach | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12290, Hi CHIDAMBARA SELVAN N, From your statement, we can understand that requesting the feature "Claims Requi... |
Wrong Pan No. entered | Dear Team, Employee NBHC04503 ^ Ponmarimuthu A 's wrong Pan no. entered , system is not allowing to update correct No.. Correct Pan No. : DGDPP2579H Regards, Supulaxmi Konar Hr-Operation | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, As checked, PAN field is disabled in Employee details form hence it is not allow... |
Queue error - 600252 | A. Ponraj (600252) is getting "queue error" while submitting his mobile claim in ebc requisition. Please clear this error to enable him submit the claim. | claim struct in Inqueue | Product | Data Correction | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, as per the query ,We have understood that unale to sumit the claim. Please provide us some time we will che... |
How to use "Medical History" feature | Can you explain about the feature "Medical History" and its process flow in adrenalin. | requested concern team to reach | Product | Clarification | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi CHIDAMBARA SELVAN N, From your statement, we can understand that requesting the feature "Medical Histo... |
Assigning new process owners in HR | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Dhivya,
Kindly do the needful as follows,
1. Kindly assign the following employee as the separation process owner she should be able ... | access details shared | Product | Configuration | null | Setup Adrenalin | null | null | null | Closed | Dear Nuwan, Please provide us sometime, as discussed with you over the call, we will verify the existing configurations and role player settings in the application and share the same with you. Post which we will discuss and add the access for the below mentioned role players. Thanks and Regards, Dhivya ... |
RE: FY Changes(2021-2022) - Payroll | Dear Jayakrishnan,
As discussed, we have confirmed the March pay roll. Request you to deploy the FY patch for 2021-22 and let us know.
Also do move the Tax proof of last year (20-21) into this year (21-22) Tax declaration.
With regard to Tax regime, do transfer the same as per last year. Do arrange to confirm ... | FY PATCH DEPLOYMENT | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi Roseline Judia, Thanks for the confirmation. As discussed we will deploy the FY patches for the current year and update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Roseline Judia, We have deployed the FY patches and financial year has been changed to 2021-2022. Also we have mov... |
Internal System Error-33144 | Dear team, Unable to initiate employee movement for the employee 33144, internal system error is displayed. please check. | removed the incorrect contract end date from backend | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12285, Hi Raveena Ramakrishnan, We will check the data and provide the solution to you., Hi Raveena Ramakrishna... |
7 April Attendance not reflecing EMP : C185482 | Dear Team Employee C Venkatesu C185482 his attendance regularization raised on 7 April 2021 and approved still showing as red. Please check and resolve. | raised a AR with shift hours to satisfy for the calendar | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11850, Hi Venkatesh, We will have a connection and check on the below query. Regards, Ramachandran J... |
Confirmation re-trigger-32615 | Dear team, Please change the confirmation date of the below mentioned employees. Ecode : 32615,32771 Confirmation date : 01 Apr 2021 | confirmation date change | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12267, Hi Raveena Ramakrishnan, As per your request, we have changed the confirmation date for the reported emp... |
Confirmation entry pending | empcode 16150 confirmation entry done but employee status not updated. i have checked query select * from [dbo].[WFS_EMP_TRANS_QUEUE_DTL_T] where FORM_CODE ='EMP_CONFIRM_2135' and MPT_REPORTEE_ID =16150 data available for empcode 16150. need to clear queue data. | older transaction queue removed | Customization | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. https://fastsupport.gotoassist.com/607224211 Thanks ... |
FW: Error- Claims update | Dear Team,
Pl check & fix below mentioned issues.
Thanks,
Rgds,
Madan
From: Rohit Talware
Sent: 20 April 2021 13:49
To: Madan mohan; Admin Executive
Cc: Accounts Support1; Prasad Patankar
Subject: Error- Claims update
Hi Madan/Sachin,
Facing error in claims update option from last two hour. Cache/browsing history ... | suspect infra issues | Product | Data Correction | null | Claims and Reimbursments | null | null | null | Closed | Hi Madan Mohan, We will get this checked and will update you on this. Thanks, Sumithra., Dear Siva/Sumithra,
We are facing issues in accessing HRMS portal forms. Many of our employee had share the same view of accessing multiple forms.
Pl check & fix this issues asap.
Thanks,
Rgds,
Madan
, Hi Su... |
Reports from Adrenalin | Dear Gowtham, Request your support to kindly remove the below names when sharing any data/ report. Please support with the Annual Review status report, need one now, 3 pm and 5 pm. EDP Username 707546 Suhas Ravindra Advant 900203 Sachin Nanda 900331 Kuldeep Pandurang Mulik 900437 ... | Generating reports and sending to GTFL HR Team as Gyanamayee is not available. | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-20 08:13:47 UTC, Hi Gyanamayee, Please find attached the reports as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Thank you!
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RE: PL /PPL adjustment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We have to round off PL & PPL value to nearest whole number hence, we are doing adjustments using leave balance upload template. However; getting er... | decimal point is not allowed to be adjusted ,hence corrected from backend for 22809. | Customization | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Dear Shwetha, As discussed, please call me back once you are free. We will discuss on this leave balance adjustment error. Thanks, Sumithra Ramasamy, Hi Shweta Ghule Shankarrao, We have discussed on this and the balance adjustment for 22931 should be done for PL instead of PPL. The same has been done. ... |
Need full support today | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi team,
I am looking full support today. Pls call for pending issues.
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[http://godrejcp.net/icons... | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Gyanamayee, As discussed, we will connect with Rohit(Providing access to Servers) for any queries raised for back-end support. We will raise separate tickets for each query and track individually. For any front-end activities, request you to guide the HR operations team via the front end. We can also guide them... |
RE: User access for Audit | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We have to provide HRMS portal access to Auditor for Audit.
We have to provide them access to all modules except for PMS module. This should be view... | Clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Shweta, You can follow the below steps, please reach me on mobile for any clarifications while following the same. Create a new group with a name as "Auditing Purpose" or any other name as per your requirement to identify easily. This can be done via "User Group Master", and while creating, map the modules fro... |
For PMS 20-21, MId-year review has to be cease | While goal setting becomes approved it should be moved to annual appraisal directly. | Annual Appraisal | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As discussed over call, We will deploy the patches that are shared by the customization team an... |
RE: LOPR Month capturing wrong dates | Dear Team,
After downloading LOPR report Month showing wrong dates not reflecting as per payroll cycle.
Example- 15-Feb 21 date is showing in March payroll cycle.
Please resolve this on urgent basis..
Regards,
Nilesh Jaiswal
HR - Operation
T: (+91) 022 - 23029200 Extn: 9031
M... | Changed the Cycle date | Customization | Configuration | null | Payroll Management | null | null | null | Closed | Hi Nilesh Jaiswal, With reference to our discussion, we have now changed the LOPR Cycle as 16-15 of every month, please re run LOPR and check the dates pulled in the report. Regards Wasim, Issue resolved
Regards,
Nilesh Jaiswal
HR - Operation
T: (+91) 022 – 23029200 Extn: 90... |
Reverse Self Appraisal of Employee 100038 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please reverse self appraisal of employee 100038 whose appraisal is already approved by both L1 & L2. Please bring back his appraisal form t... | Service requet | Customization | Service Request | null | Performance Management | null | null | null | Closed | Hi Amolika, As requested, we have done the cleanup for employee 100038 and the Self-appraisal 2338 form is now in saved mode. Employee can now submit the form again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 807225... |
Annual Gross Income is Less _ FY 21-22 | Hi We found that for the below mentioned employee the Annual Gross Income is comparatively less even though his gross is higher so that the Tax deduction under Old Regime & New Regime shows like there is no dues for the whole financial year. Meeran - 12219 Gross - Rs.1,58,334 / per month Please let me k... | Provided the clarification. | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, The reported employee's joining date was 03-Feb-2021, and so the total gross will be for 2 months... |
Annexure 2 for 2020-21 | please arrange to generate Annexure 2 for the financial year 2020-21. | etds patch deployed | Product | Patch Deployment | null | Tax Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kalyani, Please provide us sometimes, we will schedule the session and work on the same. Thanks and regards Rumana Nasreen Akbar Al... |
Employee not showing | Dear Team, Please check employee is not showing in employee movement tab. I have also done the role mapping but still not accessible. | Clarification. | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, As checked, below employee is in Market Research & price intelligence OU and for this OU you are no... |
RE: Re : Reset Adrenalin Password | Dear Vijay,
Please reset Tanesh Trivedi's Adrenalin Password and share it with him, have marked him in CC.
Regards,
Amlesh
From: Trivedi, Tanesh <tanesh.trivedi@bicworld.com>
Sent: Monday, April 19, 2021 10:46 AM
To: Saroj, Amlesh <Amlesh.Saroj@bicworld.com>
Subject: Re : Reset Adrenalin Password
Hi Amles... | Password changed | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sonali, As Per request, We have reset the password from our end, Kindly check your end and share feedback. Pwd: adnet1 Thanks and Regards Vijayakumar k, Hi Team,
Thank you, password has been reset, you may close this ticket.
[cid:image001.png@01D73A83.0ADF92B0]
Amlesh Saroj
Manager HR
H... |
Blank CSV reports triggered | Hi Team, The Auto report triggered from Application are received as blank, This issue is face since April 17, 2021. Also I am not able to view the CSV reports triggered in mail viewer. Attaching the Blank report received for your reference. Thanks, Ansu Singh | core_mail_disclaimer sp missing | Customization | Patch Deployment | null | Customization Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that auto generated report showing blank. We have taken the connection ... |
Leave entry for .5 day for employee 0170 for Fin yr 2020-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mamalai,
As discussed regarding the issue of Employee ID 0170, now it is not being possible for him to apply leave on 27th March 2021 as we have a... | guided on leave configuration | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Tanuj Mukherjee, We will initiate the call to discuss the above-reported request for better clarity. Abirami K, Hi Tanuj Mukherjee, We are trying to call you but unable to get connected to your line so, please update us when can we connect on the same to discuss the above concern. Abirami K, Hi Tanu... |
FY 2021-22 Patches deployment | Hi..As discussed,March payroll has been closed,Tax calculation has been completed & DB server & application server back up has been taken. Please do the needful. | We have deployed the FY patch | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, Please join on the below given session link https://fastsupport.gotoassist.com/365804908 Regards, Veerapandian R, Hi Lishma Son... |
Forms pending for approval | Dear team, The workflow tracker of 28308 shows that the goal setting is pending with 24070 but the forms pending pending for approval of 24070 says "no records to display". Please check and revert | moved the form to save status | Customization | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, During the check, we found that the reported employee record is not reflecting in... |
Reg: Reporting Change | Need to change reporting to below staff; Employee code - CCS00322 Change Reporting & Functional to - CCS00003 Do this on urgent basis. | Changes done | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Nithya K, Based on your request we have checked and changed the Reporting Manager and Functiona... |
Score not matching 655 | Need to understand how the calculation on adrenalin works and the scores on excel do not match. Regards, Astrid From: Allappa Darur Sent: 19 April 2021 08:04 PM To: Astrid Lobo <astrid.lobo@godrejagrovet.com> Subject: Score not matching 655 Madam Excel and Adrenlin scores are not matching for Dr. Vino... | Rating in manual excel & system are different. | Customization | Clarification | null | Performance Management | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-20 04:15:58 UTC, Hi Gyanamayee, As discussed with Astrid, there is a mismatch in Rating in the manual excel sheet and system. The manager has filled a different rating in the system for a particular goal. You can use “Goals Summary Report” to refer to the ratings given by ... |
Help Clear Old Emp records | Hi Team, Please help Clear Old Emp. Records Best Regards Mitrapal R B | final closure has been explained | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please provide us sometimes, we will schedule the session for the reported query and work on the... |
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