subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Audit of HC Report | Employee Master Data having the details of Employee CTC Details which is accessible by Employee Relations and HRFac. The CTC Details should be visible only to Payroll Fac. Kindly check when this changes has happened. | data shared | Product | Clarification | null | Setup HRMS | null | null | null | Closed | created_by: 2043056738148
time: 2021-04-21 22:43:42 UTC, Hi Arya Nair, The Head Count Report has been modified on 09th Feb 2021 by the code 1053 and the Employee Master Active report has been modified on 23rd Mar 2021 by the code 1293. If you are referring any other report name, kindly share the same. Note : These 2 ... |
Name correction 1572 | Hi Team, Pls help correct Name of Emp No 1572,i tried updating Employee details its not getting saved Correct Name is Varshini Gunasekaran Thanks | Corrected the data | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Requesting you to connect the below link to check the reported concern. https://fastsupport.go... |
FW: Request for Opening the Forms | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej On... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, As requested, we have brought back the Annual Review form of "334142 - Baba Fakruddin" to saved mode. The employee can now submit the form again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
FW: Open forms on system | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Open below forms- write to manager and mark me on mails once done so they can make changes. Please send me the final changes - Goals score, overall GCF,... | Service request | Customization | Service Request | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, As informed, we have brought the Annual review form of 5 employees listed in trial mail to saved mode. Employees can now submit the form again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Manager cannot view attendance calendar | Support Staff Manager "geetapawar" is unable to view attendance calendar for the employee 6741. | access rights in manage role player | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Request you to please verify the below steps and let us know in case of any queries as discussed ov... |
Final Closure Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
One employee 890146 - Mr. Ravi Rai Bhatt had pulled back his resignation in Jan 2021 which is pending for approval with 890997- Indranth Roy.... | provided the clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Sonali, As per request, We have understood Final closer not able to submit, Hence we will check and let me know the solution Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have explained the below scenario from our end, Further if any clarification please let me know. ... |
Attendance Regularization related issue | Hi Vijaya, Below mentioned employee has regularized their attendance but it's not showing their reporting authorities login. Please fix this issue on urgent basis.
Emp Code
Emp Name
Adrenalin Issue
AR Dates
13426
Tikendra Manhare
In March month Raised 2 days attendan... | attendance issue | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11086, Hi Sandip Chanda, As per request, attendance regularized transaction pending not showing in the approv... |
Confirmation entry Probation extension | Pobation extension entry done for 15769 with effect from confirmation due date . But transation created with effective date Today date .there is no transaction available for confirmation due date. For your reference you can do entry and check for 16098 for 6 months extension. | effective date | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. https://fastsupport.gotoassist.com/378649802 Thanks ... |
confirmation form issue | Hi, Emp M2711 confirmation forms does not submit. It has been filled several time but it return as blank form to the employee again. Emp A5871 confirmation form couldn't open at level 2 approver. We need your help urgently to fix and close the issues. Regards, Pinkiiy Raval | position changed | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12354, Hi Vaishali Raut, As per the reported query, we understood that the confirmation form is getting reset. Please provid... |
System is not capturing duplicates | To capture duplicates while uploading profiles, the system needs to check the contact number & email ID but currently, the system is not capturing duplicates. Please check the screenshot of one such candidate, we have few more candidates. While testing on the UAT screen, duplicates were capturing. | Mobile Number prefix with 0 for another profile | Product | Clarification | null | Application Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shalini Srikanth, When checking the reported query from our end, in the reported candidate details the Mobile ... |
showing Error Massage in Forms pending for your approval Page | Hi Vijaya, Avinash
(12355) Adrenalin ID is not working he is unable to approve any thing like
contact details and other things. Thanks, Sandip Chanda 8585059226 | data correction | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We have understood the Forms pending For approval Transaction shows internal sy... |
URGENT- Holiday Working OT Not Captured for 3 colleagues - Payroll Stuck | 29th March 2021 - Holiday - Few colleagues have done critical staffing. Out of those 03 colleagues OT has not been captured by the system (In/Out Time). Due to the same our payroll is stuck. Please chk on urgent basis.
ID
Name
Location
Date
In
Out
IA500
Dey, Nil... | OT was not updated correctly. | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Issue has addressed by Alex and the same has resolved.. Thanks, Hi Priyanshi Bhattacharya, Our Team notified t... |
L&D - Mail Configuration Issues | After the recent configuration in system still the training Fac getting three different
mails after the schedule/reschedule of the course. Kindly resolve - Scheduled course – PID SOP Workshop (Batch 2) - Mode of Scheduling - Admin Finalization Kindly refer to the attachment for mail details | workflow wrongly configured | Product | Configuration | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, Please provide us sometimes, we will schedule the session with your IT Team and check the dupl... |
FAMILY DETAILS FORM ISSUE | Hi, The transaction raised in Family detail form shows in pending stage. Previously it use to get auto approve. Please help us at the earliest. Regards, Pinkiiy Raval | stuck in queue | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12321, Hi Vaishali Raut, As discussed over the phone, the data was stuck in queue due to which it is showed as Pending in sy... |
Interview Schedule - Final Status unable to update | We are unable to update the final status for 1 case (candidate name -Shri Vignesh), Vacancy Name - DY. PROJECT MANAGER (PMO)-57 Screen: Vacancy Dashboard --> Interview schedule --> Final Status | Product issue | Product | Patch Deployment | null | Interview and Selection Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shalini Srikanth, We will share the connectivity link to your IT Team. Once they have connected, we will check... |
Access to selected module for HR members | Hi, Need your support in providing access to only certain modules in HRMS for HR members. We can discuss on the modules and the EMP ID's for whom the access to be provided. | explained to provide Admin access | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pavithra D R, As per the query we have understood based on the fo... |
Final Rating | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Final & Normalized rating to be updated on system
Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment ... | Final & Normalized rating uploaded | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Shradha Mahajan, As per our session, we have uploaded the Final and Normalized rating for the employees as per the given data. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
Rent perk, Car - Depreciation and other Perquisites | Rent perk, Car - Depreciation and other Perquisites are not calculated if we select New Tax Regime | tax declaration for new regime form access is given | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N,
As per the query, we have understood that perquisite is not calculated in Tax form new tax regim... |
Offer management-N01344 | Dear team, The HRBP N01344 created a offer letter for a candidate Siddhesh Narasimha Nayak. In the create offer authorized signatory name RAGHU V (A02574) is not available. Please check and update the same. | OU not mapped correctly. | Product | Clarification | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12287, Hi Raveena Ramakrishnan, Please check if RAGHU V (A02574) is added in the Authorized Signatory maste... |
FW: Sherif Kassim has raised letter request (Salary Certificate) for Sherif Kassim . The request has been sent for approval to Tariq Khalil Abdulla Hasan Al Hosani. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-this is a repeat complaint from Tariq, he faced issues earlier as well. Can you please look at this urgently as we are unable to process le... | Duplicate record in letter request | Product | Data Correction | null | Workflow | null | null | null | Resolved | Hi Amit,
Letter request form as two pending duplicated request since 2019. That's why system shows the internal system error in the approval page. Now we removed the duplicate entries and form looks fine now. Please check the same.?
Best Regards,
Saravanan.SM
Product Support
______________________________... |
Signature is not coming in Relieving Letter | Dear Team, Signature is not coming in Relieving Letter | Created a new Template in document designer. | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, Please share the employee ID for which you have generated the Relieving Letter ... |
Unable view Employees under reporting manager queue | Dear Team, Following employees where not reflecting under reporting manager NBHC00581 ^ Yogesh Kumar Deshmukh:
EmpID
Name
LDAP
NBHCS12113
Sheel Kumar
Yadav
SheelY12113
NBHCS12114
Jeetendra Panwar
J... | Clarification | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, We understand that below employees are not reflecting under reporting manager... |
Tax declaration | Dear Team, Our Employees not able to save their tax declaration and submit option not visible. Kindly check and do the needful . | Provided the clarification. | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, We tried to reach you but the call was not connected. Requesting you to check the configuration (TAX_DECL_SUBMIT_CUTOFF) in the "A... |
200% weightage reflecting in Goals Summary Report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We are getting 200% weightage for 979 employees in Goals Summary Report.
Self-appraisal screenshot of one employee (AYE0008) is attach... | Overall rating column varies | Product | Patch Deployment | null | Goal Management | null | null | null | Closed | Hi Palak sodhi, As discussed over call, we will check Goals Summary Report are getting 200% weightage for 979 employees We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Ch... |
Need details on Leave reveral debit in APIPL | hi, In APIPL few employees have been deducted with the leave from the leave credit of 2021 with the reason as "Leave Reversal Debit" and for these overall eligible leave has not been credited because of the pending approval for 2020. Kindly guide if we need to manually go and credit the balance leaves for such case... | Need more information. | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko
seen_articles: "[\"44002020567\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pavithra D R, We will initiate the session an... |
FW: Emailing: New Joiners List-1 Jul 2020 up to date | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sarvanan,
Please activate goal setting for the attached list based on the remarks column. Anyone mentioned "Goal" needs to be activated.
Than... | goals initiated | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Kritika,
Shared eligible employees goals has been initiated. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
... |
Re-open Settlement Process | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Can you please list down all the steps required to re-open the settlement process for an employee. This is required to be make any further payroll ... | Provided the clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Sonali, For the below query, Please follow the below steps to reopen the settlement, 1) Kindly navigator the Salary Details Form and select Employee code after then to Enter the variable amount. 2) Then Navigator Re-Open Settlement Process Form -- After the enter the variable amount please process here. 3... |
Error in report - All score | Hi,
B.K Bhaskar data is not reflecting in All score report.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India ... | Unable to find RCA | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, We have provided the rating information from the back end for this employee. The reason as to why the same is not coming in the report, as suggested by you, we will check once the Goal setting is initiated for the next calendar. Regards, Gowtham. N Product Support Adrenalin eSystems Lim... |
Tax declaration for the year 2021-2022 - ISSUE | It seems the previous year proof value is appearing in current year Form. Please check and advise. | Employee proof is updated from | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12337, Hi Senthil kumar M S, We have verified the data employees Proof values are made Zero for the current year. Kindly ... |
last update tracker - employee details | Find the
person who update the name fields of these employees in employee details 6117, 3103 | data shared | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, Kindly provide us sometimes, we will share the session link to your IT Team and check when the d... |
HOME LOAN DATA - DECLARATION FORM | Whether can you make the previous year Home Loan Data, like, Loan Sanction date, Loan Amount, Property amount , Possession taken date etc., to appear on the current year screen. How to hide the below entry as we are not allowing this. | Clarification | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12333, Hi Senthil kumar M S, 1.we cannot make the previous year Home Loan Data, like, Loan Sanction date, Loan Amount, Pr... |
Unable to Cancel AL Auto Deduction and AL | Hi Rumana, i am unable to cancel the AL Auto Leave for Mekhala (Emp ID - 1146) on 23rd March 2021. for Shreeja Sharma i am unable to cancel the leave for 6th & 19th April 2021 (Emp ID - 1184) Kindly request you to prioritize this as we have Payroll Closure tomorrow. Please contact me on 8971346298. ... | showing as pending | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Judaea Vanbuerle, When checking the reported query, we found that the transactions is pending with Level 1 approver. Kindly check the data from yo... |
Ticket #: 328756 | Hi Team,
Any update on Ticket #: 328756
Regards,
Selina Gilani
Payroll | Human Resource
[cidimage001.png@01D6F985.4BF0FEE0]<https://my.eclinicalworks.com/eCRM/portal/home.jsp#q=YXBwLmxvYWRQYWdlKCdtb2R1bGVzL3NhZmV0eS1zZWN1cml0eS1jb21wbGlhbmNlL2Fkdmlzb3J5LWRhc2hib2FyZC9hZHZpc29yeURhc2hib2FyZC5qc3... | pullback record has been failed. | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Selina A. Gilani, We found that the separation pullback of the employee for the previous resignation request has failed and hence the error is thrown in final closure. Now, we have cleared the records. Hence, you can proceed with final closure. Please reach me at 7358276857 for any assistance. Thanks, Sumith... |
Emp Creation approvals to Obaid | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls. remove the below emp creation approval from 891023 ^ OBAIDUR REHMAN KHAN - forms pending for approval.
This employee creation belongs to Gr... | DATA CORRECTION | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sonali, As discussed over the call, We have removed the transaction in Obaid Bucket, After then assigned the transaction Abu(821468). Can you please check your end and share feedback. Thanks and Regards Vijayakumar k |
Request patch for messaging queue | We are facing hanging of HRIS app server on frequent manner and we are experiencing data loss during that time. Requesting patch to fix this issue or enabling a notification method during that time. | Patch if 17709 ,17708 | Product | Patch Deployment | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per your request , Patch Have been deployed in Stagging server. Please find the configuration in adrenalin configuration editior "Q... |
Not able to submit driver and fuel reimbursement | Employees are not able to submit driver and fuel reimbursement. We are getting Internal error. Please resolve immediately | Aes.Crs.PL.Dll has been reversed | Product | Patch Deployment | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, Please join the below session link. https://fastsupport.gotoassist.com/6409... |
Annual Return and Form 16 2020-21 | Hi, Pls update for Annual Return IVth Qtr and Form 16 for the FY 2020-21 | We have deployed the eTds patch and corrected the steps post patch deployment. | Product | Patch Deployment | null | eTDS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rekesh Prasad, We will check on the reported query and update you. Regards, Veerapandian R, Pls up... |
we need to mark 17th April as a weekly off | Dear Team, We need to mark 17th April as a weekly off on attendance report. | Past date WO scheduler execution | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your request, need to mark 17th April as a weekly off on attendance report. ... |
Login ID Mismatch | In ticket 11920, we have done the E-Code correction of 1321 and 1330. Post that if we reset the password in system, and give the user it is not accepting and showing as Invalid User ID and Password. Kindly provide the support for the same. | Login ID is not updated | Product | Data Correction | null | Application Access Management | null | null | null | Closed | created_by: 2043056738148
time: 2021-04-21 06:47:22 UTC, Hi Gangamma Kekada, We have done the E-Code correction and the login id was not changed. Due to which the employee was able to login using the old employee code. Now we have corrected the record. Requesting you to check and update the status. Thanks an... |
Final closer | Dear Madam, EM ID: 88625 while doing final closer Recovery Short fall TAB is freeze. please un freeze it. Regards, Sowmya | Clarification in final closure | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12242, Hi Sowmya, As discussed over the call... |
Horizontal tax working | Dear Jayakrishnan,
As discussed, earning components are not flowing in Horizontal Tax working, attached the same for your reference. pls do check and revert.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freight Priva... | Data exist for previous year date for current payroll in pa_gp_taxable_salary_det table | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Roseline Judia, Post analysis we understood that earning components was not updated in that master table for the current financial year and the same has been corrected now.
Kindly do pay process and then tax generate and then verify the same in horizontal tax report.
Kindly check and let us kn... |
Mobile app issue | Dear Team, One of our employees (011208) unable to do signin in mobile app, and another employee(000341) keep on getting invalid ID and Password, i tried many time. Regards Mahendra | logged in successfully | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 Edg/90.0.818.42
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Mahendra Y, We have taken the session and working on the reported query. Once it is complete... |
QCR_109 download issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We are facing a QCR_109 download issue.
Request your help on this issue
Thanks
Balaji.Damodaran | Human Resources |
Intellect Des... | String or binary data error | Customization | Data Correction | null | Job Data | null | null | null | Closed | Hi Balaji Damodaran, Post analysis we understood that scheduler was not executed due to error and the same has been resolved now. Kindly check the report now and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Close form - Annual review | Hi,
Pls close this form.
900665- Siddhesh Nalawade
10352
Suresh Joshi
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai -... | Service request | Customization | Service Request | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, As discussed, request you to please provide a remote session to do the requested cleanup for employees listed in the trial mail. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gyanamayee, As informed, we ... |
Employee Image not getting updated | Client has reported that post uploading a new image, the same was not getting updated in the Application. We uploaded the image through common upload exe and verified whether it got updated in the Company folder. Post that we tried removing browser cookies and cookies in the database, post that the latest image go... | cleared cookies and cache | Product | Configuration | null | Employee Information | null | null | null | Closed | created_by: 2043044612466
time: 2021-04-21 06:26:25 UTC |
Milestones not getting saved | As discussed over the call with you, please find our feedback on the concern "Milestones not getting Saved". The employee had 6 goals among which 4 goals are saved and two are in 'Not Saved' status. In the 'Not Saved' goals(carry forwarded goals) the goal name and the milestone name are same and due to this the milest... | goals were not saved. | Customization | Configuration | null | Goal Management | null | null | null | Closed | created_by: 2043044612466
time: 2021-04-21 06:23:47 UTC |
need help on failed transaction | Hi, Emp C5058
has no. of failed transaction which could not be processed. Regards, Pinkiiy Raval | Removed the failed transaction | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/138428940 Thanks and regar... |
Employee Code Generation Error | We had created a new paygroup "FTE" for which the employee code series has to start from 400001. However when we try to create our first entry, it is showing 400002 instead of 400001. Please rectify this error immediately. | Id range started from 400001 instead of 40000 | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, As discussed over the call,There was error due to the Employee ID creation date range. Once we update it N... |
FW: NO Goals Showing Adranlin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate goal setting for the below employee and other Medical representatives from Arabian ethical.
This position is a KPI... | goals initiated | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Kritika,
We have mapped arabian positions and initiated the goals. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 6... |
49 Employees - Map to Self-service User Group | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Gautam,
As discussed with you this morning, we would like to skip the on-boarding process for these employees and mapped to the self-service u... | Employees part of onboarding process | Product | Service Request | null | Manage Employees | null | null | null | Closed | Please take a look at ticket #12318 raised by Greta Fernandes (greta_fernandes@gsenc.com). Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Greta, As discussed, this is a one-time/rare scenario where the onboarding proces... |
Self appraisal report |
Dear Team,
Could you please let us know how to generate the Self-appraisal report by L1
Manager.
Please assists.
Regards,
S.Sachigadevi
Contact Number: 8248065630 | Self Appraisal Report L3 suggested | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sachigadevi S, As discussed over the phone, we understood that you want to see the ratings provided in the system. Please refer the Self Appraisal ... |
Fw: Ref: Transfer of Rajib Sasmal to HO | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please explain the process so that we can do it later ourself.
Thanks & Regards
TANUJ MUKHERJEE
MANAGER IT
... | Clarification given. | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Tanuj Mukherjee, We will initiate a call shortly to instruct the steps on the requested query., Hi Tanuj Mukherjee, From the given query, we observed that the user requirement is to change the employee's employment details (department, payroll). We request to use "Employee Movement" form to make the neces... |
RE: System not capturing full data of Reversal | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
While downloading LOPR data for the month April 21, I am not getting full Reversal date for 18th Mar 21.
Request you to please do needful... | Customization report issue | Customization | Patch Deployment | null | Customization Reports | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Pl chk this and resolve urgently as this would get highlighted in audit.
Regards,
Vishal Mulgaonkar
Senior Manager - HR, HLA
T: (+91... |
Training module - workflow changes to be made | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim Khan
Please note the following workflow changes to be made in Training module.
Department Internal training
Initiator - Discipline C... | workflow changes done by Mr. ghulam | Product | Configuration | null | Training Management | null | null | null | Closed | Dear Kirti,
As discussed, changes made in workflow as follows
Department Internal training
Initiator - Discipline Coordinator
Approver - Discipline HOD
Cross Functional Training
Initiator - TrainingFAC
Approver - Discipline HOD
For both these aforesaid cases consolidated mails go to ED and CEO at the EO... |
Fw: Advance Against Salary loan raised by you has been approved by Apurva Salarpuria | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Pls have a look into the issue.
Employee Saileena has raised an application for loan on behalf of Indrajit Sen on 12th April and the same... | Clarification given. | Product | Clarification | null | Customization | null | null | null | Closed | Dear Tanuj,
Currently as per the earlier requirement once the loan is approved, notification will Go to Employee (TO), PAYROLLFAC (CC), HRFAC (CC) & HOD (CC). Once rejected mail only will go to the employee.
Saileena is mapped in HRFAC as well as in PAYROLL FAC, hence she is getting the mail notification.
---
... |
Priority No.1 - Error while approving request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
Following two HODs are receiving an error message while doing the approval in system (see Snapshot below):
1) Mr. Tapan Mazumdar (Emp. ... | Employee's were in On-boarding process. | Product | Service Request | null | Manage Employees | null | null | null | Closed | Hi Greta, As discussed, this could happen if "Map to default user group" is unchecked or given as "N" during employee creation upload. Employees will not be mapped to default user groups, resulting in reported errors. Request you to please open the upload sheet uploaded from your end and give us a call back to dis... |
confirmation form issue | Hi, Employee A5812
and A5871 confirmation forms display errors. Please do the needful at the earliest. Regards, Pinkiiy Raval | Position changed | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/848534972 Thanks and regar... |
Statutory Bonus | We need to calculate the Statutory Bonus need to calculate along with Payroll and we need to generate the Bonus Report | calculation can be done based on basic,fda,vda,da | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post discussion with you over the call, we understood that the Statutory bonus should be calculated... |
BLR-Leave bal difference in settlement form for inactive employee | Hi
Team There
is difference between Total no of leave bal in Leave bal & settlement form
for one inactive employee , this is repeated issue (previous Ticked ID 11899) ,please check this issue for all employees always cannot raise ticket for a same issue with different employee Emp
Id : 2104 | leave got struck up in queue | Product | Data Correction | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From your statement, we can understand that the leave balance reflecting wrong for the emplo... |
FW: Not getting the option as Eco first as pay group | Dear Gowtham,
Please check pay group is available while doing movement but not in selecting data change option.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
... | Compensation template mapping | Product | Configuration | null | Transition Management | null | null | null | Closed | Hi Vinay, As showcased over the remote session, the expected Pay group is now reflecting after mapping the employee's location to the respective template. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Error message coming while saving. | "Input String was not in a correct format" | Patch deployment IL & PL file from UAT bin folder | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, We understand that the "Input String was not in a correct format". We will check the iss... |
Self Appraisal form not reflecting for CFD employees | Dear Dhivya/Team, As discussed, Please check for employees , where goal setting is approved, yet Self Appraisal for is not accessible. ECN :
R09680
R09770
R10105
R10170
R10310 Regards, Chaitali | hope during upload the team has not provided the review details | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, AS discussed over the call, we observed that the review unique id was not tagged to the employ... |
891025 ^ PRIYANKA BHANSALI | New Joiner didnt get adrenalin login email | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls. check 891025 ^ PRIYANKA BHANSALI did not get adrenalin login email after her employee creation was approved.
Regards,
Sonali Suvarna
... | PWD RESET | Product | Data Correction | null | Personal Data | null | null | null | Closed | Hi Sonali, As per request, The below employee not login in adrenalin, Now You inform the employee to log in to the below password, Pwd: adnet1 Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Vijay,
Priyanka did not get her employee on-boarding email from Adrena... |
Transfer leaves | Dear Madam, below employees has transferred from HEad office to Bahadurghar RO on 3rd Apr 21 it is a business transfer but he is not added with Transfer Leaves. please do the needful. EM ID: 73525 Regards, Sowmya | Transfer leave scheduler has been executed | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12412, Hi Sowmya, We have run the transfer l... |
unable to upload ctc for workmen | getting error like Sum Of CTC Component should be equal to CTC 40692 while trying to insert while uploding ctc . | Product Issue | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. https://fastsupport.gotoassist.com/853930373 Thanks ... |
Clear duplicate entry for the of DEC 2020 | Clear duplicate entry for the of DEC 2020 paygroup RILEV_EXE | Processed data had employee salary Data for december month.once removed data is correcte | Product | Clarification | null | Payslip Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Kindly join this session https://fastsupport.gotoassist.com/867437217 Kohima Gopi, Hi ROOTS IT, ... |
wrong clerance rasid | Dear Madam, for the EM ID: 102432 : remove wrongly raised clearance activity for 70916 108207 : remove wrongly raised clearance activity for 70916 EM D: 76819 : remove wrongly raised clearance activity for 70916 Regards, Sowmya | Clarification in Activity clearance . | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, As discussed over the call, the bel... |
Promotion recommendation not showing for few employees | Promotion recommendation not showing for few employees. Below are sample cases. 104817 100233 | Customization bug during auto-approval at Level 2. Fixed. | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-22 12:29:56 UTC, Hi Amolika, As informed, we have identified the reported concern as a bug in customization. This occurs for the cases where Level 2 is Auto approved as per workflow. We have fixed the bug permanently and also correct 35 impacted cases(employees) due to this ... |
Bank Details Form Issue | Hi Team,
We have removed access for Bank details form to employees as we are facing
issues while processing payroll. But still employees are able to update
their bank details. Can you please check and let us know the issues and
resolve the same ASAP..
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*... | Provided the clarification. | Product | Clarification | null | Personal Data | null | null | null | Closed | Hi Thokala Umamaheswar Rao, As requested we have checked from our end and found that the bank details form has been disabled for self access. The employee will not have the access to submit the form. The last transaction was raised on 21-Apr-2021 and after that, no records were raised. Please check and confirm ... |
Post saving rate becomes disappear | Post saving rate becomes disappear in self Appraisal form; kindly check for manager level as well | Issue not simulated | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that Post saving rate becomes disappear in self Appraisal form; kindly check for ... |
FW: PM - Open forms | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls reverse below forms.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godre... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, Request you to please provide remote access to do the cleanup of employees mentioned by you. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Pls take.
Gyanamayee Swain
HR IT Consultant
[Description: Descr... |
Sabbatical Leave - Cancellation | Hi Rumana, There is one employee Sheela K (Emp ID - 0731) who is present from 1st April 2021 and has regularized her attendance but the Sabbatical leave was applied from back end which needs to be cancelled. Kindly request you to cancel or share the steps in order to cancel this as we are not getting the optio... | Leave Cancellation Period (in days) is 65 | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Judaea Vanbuerle, As per the reported query, we understood that you are not able to cancel the leave. We will check the data from our end and updat... |
Priority : 1 : Notification of Approval of "Final Closure" of Employee | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
The system generates automated email as below once the final closure is complete in the system. However it is noticed that the “Date of Leav... | bookmark added in mail content | Product | Configuration | null | Separation | null | null | null | Closed | Please take a look at ticket #12406 raised by Greta Fernandes (greta_fernandes@gsenc.com). Please help with adding the relieving date bookmark. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Greta, As informed, we hav... |
Employee transfer upload error | Dear team, In my login while trying employee transfer upload through data upload the attached error is occuring. Ecode : 33033 | Template issue | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, Can you share the details of which template you are trying to upload. How many record... |
FW: Request to reset Adrenalin Password. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team ,
Please reset below mail trail employee password in adrenalin.
Thank and Regards
[cid:image002.jpg@01D7378C.996262F0]
Esha GAUR
As... | PWD Reset | Product | Data Correction | null | Personal Data | null | null | null | Closed | Dear Vijay,
Please reset Swapnil Patil's Adrenalin Password.
Regards,
Amlesh
, Hi Sonali, As per request, We have reset the below-reported employee Password from our end, Kindly check your end and share feedback. Reset Pwd: adnet1 Thanks and Regards Vijayakumar k |
FW: PM Template | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
900273 - Bring to saved stage
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej T... | Service request | Customization | Service Request | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, As requested, we have brought back the Annual review form of 712129 - Sanjay Tiwari to saved stage. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Goal setting submitted by wrong details | Abhijeet Madaan (P1698 ) and Ramavtar Saini (P2857) Goal setting is wrongly
filled with certain details, and approver also approve the same, Request to you please Reject the same so that they we re-submit the Goal setting in correct details | Data correction | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we will make the Goals status as "SAVED" for the below two employees, Abh... |
Holiday not captured in Attendance Calendar | For the below employee in the attendance calendar since the following days are holiday but in HRMS it is captured as leave. April - 6, 13 & 14 And for 13th April 2021 it was captured as Ugadi . Since he belongs to Tamilnadu the holiday's are not properly fetched | Provided the clarification. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, We request you to share with us the employee code to check further. Let us know if you have any c... |
Error in “Salary Register Before Settlement Confirmation” screen | Hi, Getting attached error in “Salary Register Before Settlement
Confirmation” screen. Please check and resolve. | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, Please find the below URL to join us through the Zoom Connection https://us02web.zoom.us/... |
Confirmation to be updated as confirmed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
attached is the list of employees whose confirmation need to be updated as
"confirmed"
Please update the same from back end and confirm.
... | confirmation data correction | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the confirmation data has been updated for the shared employees through the database. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Over score is incorrect | Over score is incorrect | Patch - PNBHFL_00056 | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As discussed over call, we will discuss the below overall rating in detail and the we will disc... |
Spot Light | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, have uploaded 3 spot lights pls check if these are synced on both
servers and confirm.
--
Thanks & Regards,
*Jatinder Kumar Sharma*
*D... | As we checked, the uploaded spotlight images were synched to both the servers. | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As we checked, the uploaded spotlight images were synched to both the servers. Regards, Veerapandian R, Thanks for your mail.I'm on sick leave today.
For any queries, please raise it as a CSP ticket in the CSP portal.
This message (including any attachments) is intended only for
t... |
Settlement case-tax not deducted | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
We have processed settlement of Mukesh Doshi and noticed that tax for him is not getting deducted in settlement. Could you please check and co... | tax clarification | Product | Clarification | null | Tax | null | null | null | Closed | Hi Sonali, In the below scenario we have to understand the reported employee settlement time tax not calculated, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, Hi Team,
Any update on this?
Regards
Harsha J
, [CAUTION: This email originated from outside of the org... |
PMS_Training_CAT_Detail_2568 | Error coming: PMS_Training_CAT_Detail_2568 for all users | Patch problem - SP missing | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that the PMS_Training_CAT_Detail_2568 for all users We will check with the Cu... |
Pay Process is not getting started | Have started the Pay Process. In show all process screen, it is not started. If we update timings in event scheduler it is getting started. Kindly look into this earliest | Timing difference in server | Product | Clarification | null | Pay process | null | null | null | Closed | created_by: 2043056738148
time: 2021-04-22 08:13:41 UTC |
IFSC code to be added in the view for Bank Details report | IFSC code to be added in the view for Bank Details report | column is available they need to add in ireporter | Product | Clarification | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We have taken the session with your IT Team. We will add the IFSC Code column and then update th... |
Past employment details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to share the past employment details.
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot... | Past employment details report from backend | Product | Service Request | null | Annual Reports | null | null | null | Closed | Hi Balaji Damodaran, As discussed please find the past employment details report extracted from backend for your reference. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Organization structure | Can we add additional field like, ROLES AND RESPONSIBILITIES for all employee and same displayed in Organization structure | Provided the clarification. | Product | Data Correction | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Requesting you to connect the below link. https://fastsupport.gotoassist.com/505861193, Hi R... |
Support portal - Feedback form is very slow | Dear Gowtham,
Please check Support portal - Feedback form is very slow.
[cid:image001.jpg@01D73777.26F33D30]
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT... | Provided the clarification. | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Vinay Singh, Thank you for your feedback on the Support Portal. We will check with our Freshdesk team and update you on the Status. Regards, Niraikalai R |
Close annual review form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls close monika singh form for the time being.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E... | Service request | Customization | Service Request | null | Performance Management | null | null | null | Closed | Hi Gyanamayee, As requested, we have extended the Annual review start date for this employee to Jul 2021. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Bank Details to be removed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
hi Moosa,
pls remove below bank account details.
EMPLOYEE_STAFFID ACCOUNT_HOLDER_NAME BANK_NAME EMPLOYEE_BANK_ACCOUNT_NO
ACCOUNT_TYPE IS_SALARY_ACC... | bank details cleanup (change request) | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the reported bank details has been cleaned up through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Issue in Compensation Template - while Mapping Position | Dear Gowtham,
We are facing Issue in Compensation Template - while Mapping Position. Please check with us.
[cid:image001.jpg@01D73773.C7484D10]
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire ... | Provided an ireport for compensation template mapping | Product | Service Request | null | Compensation Management | null | null | null | Resolved | Hi Vinay Singh, Requesting you to connect the Team Viewer id. ID : 379 267 423 Pwd : u384pmic Regards, Niraikalai R, Hi Vinay, As discussed, the mapping concern is resolved now. Also, we have provided you an I-report "Compensation Template Mapping Ireport" to refer to the mapping whenever required b... |
Attendance _integration" Scheduler is run successfully but data is not capture | Dear Vijaya, As discussed,Attendance _integration" Scheduler is run successfully but data is not capture in Attendance Calendar. Please look into this matter. | attendance clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10885, Hi Sandip Chanda, As discussed over the call, The below issue has been resolved, If you are facing the s... |
FW: error in adrenalin while approving leave | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Getting the below error in approve leave. Kindly resolve.
Regards,
Sonali
From: Bafna, Saurabh <saurabh.bafna@bicworld.com>
Sent: 22 Apri... | approval issue | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sonali, Noted your query, We will this scenario and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have resolved that issue, Now your end approved the transaction and share feedback. Than... |
Check license of PMS applicability | Check license of PMS applicability as shared by Archana | Clarification. | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11864, Hi Minal, As informed, we will check the PMS applicability and update you on the status accordingly.... |
need to remove from backend | Dear Team, Please remove the below employee PMS uploaded details & PMS letter also in AHEL server
APH2272 | clean up done based on requisition | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, We will verify the data from our end and do the required clean up for PMS data and update you ... |
DOJ Changes | Employee ID:107912 Change DOJ: 01/04/2021 | Done the changes. | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Requesting you to connect the below link. https://fastsupport.gotoassist.com/505861193, Hi ROOTS... |
Employee Details Report | When we download the Employee Details Report Relieving Date is not showing | product issue | Product | Patch Deployment | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi HR OPS, Please provide us sometimes, we have taken the session from your IT Team. We will check and update the ... |
LTA & Bonus in Horizontal Tax working for FY 2021-22 | Dear Jayakrishnan,
As discussed, LTA & Bonus is wrongly flowing in Horizontal Tax working, find below the observation, pls do check and revert on priority.
* LTA: missing for most of the employee.
* LTA amount allocate for few employee are not correct.
* Bonus Amount allocate is per month (on roun... | Clarification on component settings | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, Please find the updates with regard to below mentioned points. 1) LTA: missing for most of the employee : Post analysis we understood that LTA was not uploaded for the current FY. We request you to please upload the eligibility details for current year and then verify the same. 2) LTA amount al... |
Fwd: The Transaction Submitted in the form Leave RequestForA5W has Failed ( PRODUCT) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Sathish has raised the 2 days Sick leave. The form is pending with manager
but associate have received the below email.
Kindly fix this issue.
... | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Resolved | Hi Balaji Damodaran, As disucssed due the transaction queue slowness we understood that the leave transaction went to error queue and as well as the same transaction has also been submitted successfully and the same is pending in approvers queue (A2W). Kindly check with the approver to approve the same and let us... |
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