subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Need to know Tax status | Hi, This ticket needs to be actioned upon by priority. We need to know that whoever Tax declarations has been submitted in system has been approved by the approver or not. Please let us know how can we check the same in one go as one by one checking is not feasible for so many employees. If the same is not pos... | could not create view as expected. | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, We understand that you need tax submission details. We will connect with you and update yo... |
Mail not getting received by Vishal Parab (0919) | Hi, Tax Declaration related mails are getting Sent from the system (checked in Mail Viewer" form), however Vishal Parab has not received any one of those since last 3 days in his inbox. Please check once. Thanks, Rashmi D | mails sent to mail server. | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, We will connect with you over the zoom link to check on this. Thanks, Sumithra., Hi R... |
Failed transaction issue | Hi, There are 4 failed transaction in emp M2802 workflow. Request you to do the needful. Regards, Pinkiiy Raval | resignation already initiated | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please provide us sometimes. we will schedule the session to check the workflow of the forms about the faile... |
PMS:Internal server error | All employee getting internal server error | Patch problem - SP missing | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that while launching the "Self Appraisal - Mid Year/Annual" form, it is throwin... |
PMS:Internal server error | PMS:Internal server error | Patch problem - SP Missing | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that while launching the "Self Appraisal - Mid Year/Annual" form, it is throwin... |
PMS:Internal server error | PMS:Internal server error | Patch Problem - SP missing | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that while launching the "Self Appraisal - Mid Year/Annual" form, it is throwing ... |
Location name not found in manage role player access | We have created one location but this location is not showing in manage role player access 11790 is showing and 11792 is showing but 11791 is not showing | city not tagged to any of the region. | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We will analyze the concern raised on Locations being created, however not getting reflected in Ma... |
Re: Request Help on self-appraisal. | Dear Dhivya,
Can you please check below PMS query.
Thanks & Regards,
Sumant Mule
Adrenalin eSystems Ltd
8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover,
Western Express Highway, Goregaon (East),
Mumbai - 400 063
Mobile:- 9833931807
________________________________
From: Vr... | goals were uploaded many times through upload | Customization | Data Correction | null | Goal Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Dhivya,
Same query has been received , Dear Sumant,
Sure, we will analyse the concern raised on PMS Additional goals and update you on the tic... |
Pending for approval | Associate tried changing her address.If you check FORMS RAISED BY ME, the employement details form is approvd by STM STM STM but if you go in contact details, you will see the PENDING FOR TRANSACTION error.Due to which the associate or we are unable to update the address.kindly check.STM10807 ^ Nandni sharma | Backend Update. | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha, As checked, a transaction was stuck in queue table hence it was showing Pending for approval. Now w... |
Holiday update in user 022095 (Mr. Patel Parag Champaklal) | I have updated weekly of of user 022095 (Mr. Patel Parag Champaklal), from Sunday calendar to GUJARAT, kindly update holidays as per his new calendar. | scheduler time change | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Akshay Ashwar, We Understood that the holiday needs to be mapped for the code 022095. We will take connection a... |
Priority 1 : Exit Interview forms not visible | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
The exit interview forms for following employees are not visible in system inspite of their resignations approved by respective HODs.
Tomorr... | Disabled bulk approval for resignation form. | Product | Configuration | null | Separation | null | null | null | Closed | Hi Greta, As discussed, we understood that the Exit interview template is mapped to the employee's position & the Resignation is also approved. As informed, the only possible reason could be that bulk approval is enabled for the Record resignation form and managers are approving the same without opening & providin... |
Mobile app issue while approving the entries from HoD login - 1043 | Mobile app issue while approving the entries from HoD login - 1043 - Arvind Saksena Example _ 2030 | dynamic approval click event happening without giving time for refreshing the page | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, As requested earlier, kindly share the Date and Time when the reported error has occurred. It wi... |
covid leaves | Dear Madam, we are unable add covide special leaves to the employee 77229. his name is not seen in Leave balance adjustment TAB. please do the needful. Regards, Sowmya | Below reported employee location is not mapped for this leave "Special Leave for Covid-19" . | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12477, Hi Sowmya, We have checked, below r... |
PMS Initiations C# 21-22 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We request your support to guide on the FY-21-22 Goal setting
calendar creation
Thanks
Balaji.Damodaran | Human Resources |
Intell... | PMS initiation for 2021_2022 | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed we have connected with you and guided you to initiate PMS for 2021-2022 year in UAT. Post verifying in UAT the same is configured in live server also. Kindly check and ket us know the feedback. Regards, Jayakrishnan. N Product Support |
covid special leaves | Dear Madam, we are unable add covide special leaves to the employee 66693. his name is not seen in Leave balance adjustment TAB. please do the needful. Regards, Sowmya | Below-reported employee location: Ramganjmandi is not mapped in the "Special Leave for Covid-19" leave type in the leave configuration form. | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12470, Hi Sowmya, We have checked the below-... |
Forms Pending For Approval | For APL03235 ^ SYED FAIZ AHMED Confirmation forms are coming for approval let us know the workflow tracker how it is coming | approver was regional facilitator earlier and as per workflow the transactions moved to him. | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis we understood that the mentioned approver APL03235 was Regional HR earlier in 2020 an... |
TAX COMPUTATION SHEET TO BE MERGED WITH FORM-16 | Tax computation sheet is download for
the month. March month Computation sheet need to be merged with Form16. Here the problem is employees resigned
prior to March will not appear in March month file. Need solution for this. | TCS should be generated with the date as Last working date | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12474, Hi Senthil kumar M S, As per the query , we have understood that for INACTIVE employees you need fetc... |
PROPOSAL TAX DECLARATION | Please see the screenshot as error code is showing in Let OUT screen for employee (Ramesh - 641) | V009900 key mesege is not available, now insereted | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12466, Hi Senthil kumar M S, As per the query ,We have verified that and identified that Message Key V009900 is ... |
Audit of Approvals form HRC or Manager | Hi Team, Request you to confirm on the audit trail report
for Santonu Ghosh (AIE-1213) leave and attendance for approvals. Or let me know how I can download this report form system. Regards, Dilshad Saifi | 9627952007 Dilshad.saifi1@amway.com | clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Dilshad Saifi, Please check the below two reports for the Leave and AR approvals. Leave Ledger - This rep... |
PIMS not getting submitted | Hi, Employees (11615, 11625 and 11604) are filling their "Associate On-Boarding" form completely, however still the same is not getting submitted due to below error. Besides every form Green tickmark is also appearing. - Fill the pending form details Attaching screenshot of 1 case FYR Thanks, Rashmi D | Form name changed as per customer's form name.
"Associate details" instead of "Employee details". | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As discussed, please join the below zoom link. https://us02web.zoom.us/j/88678287772?pwd=S1BhdUZhO... |
FW: Bank Details IND Actioned by You Moved to Failed Transaction | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please check the below not able to in front end.
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th ... | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Rishi, We understand that bank details have moved to failed transaction. We will share the connection shortly and work on it. Regards, Judhistira.M, Hi,
Please share the connection.
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
An... |
Transfer leaves | Dear Madam, employee is not added with Transfer leaves. please do the needful Transfer effective date is 1st Feb 21. EM ID: 2593 Regards, Sowmy | Transfer leave has been credited | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12412, Hi Sowmya, We have checked, 04 Feb 20... |
Resignation reminder is not functional 6072 | Resignation reminder is not functional - 6072 Pending with 6074 -Ajay Kumar Mishra No reminders triggered from 20th 23rd. | Workflow has to be configured for intimation | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, As per the reported query, we understood that the resignation reminders are not triggered in sys... |
Bulk Offer upload | Hi, We are trying to upload the bulk offer upload file in UAT but it shows error. Request you to do the needful at the earliest. Attachment for your reference. Regards, Pinkiiy Raval | Product Issue | Product | Patch Deployment | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, As per the reported query, we understood that you are not able to do the bulk offer upload in system. Ple... |
FW: Annual Appraisal Form - Open | Pls reverse.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
From: Astrid Lobo
Sent: Friday, April 23, ... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage. The employee can submit the same again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Attendance Regularization | Mr.Ramesh (641) worked on 24.02.2021 during VVIP
mvt and unable to Login Biometric. Same was regularized already and he got confirmation mail also for such apply . But still
HRIS shows ABSENT. Please do the needful. | AR is raised out of hi shift timings | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, As discussed over the call, Employee shift starts after Afternoon 3 to night 11:00 Pm . Emp... |
Fwd: Annual Appraisal Form - Open | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls reverse.
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Astrid Lobo <astrid.lobo@godrejagrovet.com>
Sent... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage. The employee can submit the same again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Forms pending for approval – entries shows blank | Forms pending for approval – 1048 ^ Yatin Babulal Nathalal No values are coming – This issue is repeatedly coming | Payroll not yet handover to support | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, The reported query has been related to the Payroll which has not yet handed over to the Support ... |
FW: Annual Appraisal Form - Open | Hi,
Pls reverse the form.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
From: Astrid Lobo
Sent: Fr... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, We understand that you are unavailable to provide remote session now. Please let us know once you are available, we will connect and proceed with the requested cleanup. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8... |
Settlement issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
We did settlement of Savneet Trehan and there are two errors in the report:
1. PF is getting deducted in report - how this is coming ?
... | tax clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Sonali, As per request, We will check this below concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender ... |
critical incident record attachment issue | Hi, Request you to help us to locate attachments of critical incident record. Regards, Pinkiiy Raval | Attachment View | Product | Clarification | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, Please provide us sometimes, we will schedule the session for the reported query and work on the upload o... |
Employee code is not coming in filter leave summary report | Login HR : P0085 Prabhpreet kaur sample emp code: P3129
P3155
P3116
We have checked manage role player at our end it does not seems any configuration gap. | Module Role Mapping | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12459, Hi Surendra Kumar, We understand that the "Leave Balance Summary Report is not displaying the below empl... |
PMS Error code | New Error code is coming. | Message Editor - Synchronization & Generate XML | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, As discussed over call, please check if the validation message is getting displayed instead ... |
Adrenalin Mobile Apps issue | Dear Vijaya, Below mentioned employee are facing Login issue in Mobile application.
Employee ID
Employee Name
15082
Ashish Pareek
Thanks, Sandip Chanda 8585059226 | we have provided the steps | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, For the below query, We request you to please follow the below steps : 1) Uninstall ... |
COVID-19 Letter Bulk Upload | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | bulk data upload | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11371, Hi Sandip Chanda, As per request, We will upload the covid letter and confirm from our end, ... |
Issue with Manager category salary | Hi Team, Pay elements - Leave travel allowance & Special allowance not getting calculated correctly for staff under manager category. Regards Abbas | CTC_PAYGROUP is N | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, As per the reported query, we understood that the amount is not calculating properly. Please prov... |
Fwd: Probation Confirmation | Hi Team,
One of the managers getting the below issues, can you please check and let
me know the issue.
Please check and resolve ASAP..
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
---------- Forwarded message ---------
From: Sharika Reaz <sharika.reaz@randstadsourcerig... | Provided the access | Product | Configuration | null | Confirmation Management | null | null | null | Closed | Hi Thokala Umamaheswar Rao, As requested we have checked and provided the form access from our end, Please check now and confirm the same. Let us know if you have any concerns. Regards, Amudhan K, Thanks Amudhan,
It's working now..
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad,... |
Not able to sign in attendance in Mobile app | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
The below employee is unable to sign her attendance in Mobile app. Can you pls. check the issue.
[cid:image001.png@01D73859.217A0A90]
Sonali ... | provided the steps | Product | Clarification | null | null | null | null | null | Closed | Hi Sonali, For the above query, Kindly share the mobile screenshot we will analyze and let me know the solution or Kindly update the latest version of google play store then check if some problems occur in the reported employee, kindly let me know. Further if any clarification please let me know Thanks... |
Fwd: Annual Review - Form to be opened | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls reverse form
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Astrid Lobo <astrid.lobo@godrejagrovet.com>
... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi,
Employee id - 702602
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
, Hi Gyanamayee, We have ro... |
Pre-confirmation issue | empcode 15744 had pre confirmation entry, pre-confirm date is march 04 2021. entry created in history table for effective dates is march 042021 and confirmation due date . | Product issue | Customization | Patch Deployment | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. https://fastsupport.gotoassist.com/119118313 Th... |
Final closure_pending | Dear team, we are unable to find the below associates in Final closure and i have previously raised the ticket for same but the issue stays unresolved.Kindly look into this ASAP. | two records as salary account | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, Please attach the list of associates facing this problem. We will check and update. Than... |
Accommodation perks in Horizontal Tax working for FY 2021-22 | Dear Jayakrishnan,
Accommodation perks is not flowing in Horizontal Tax working, we have updated Rent paid in Rent Free Accommodation. Do check and revert on priority.
EMPLOYEE CODE
EMPLOYEE NAME
00110
Rooso Ramachandran
00012
Ajith Kumar Peiris
01472
Abbasali Moiz Sethwala
00645
Dhammika Sajith Wijetun... | Perk details was not updated for current FY | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, Post analysis we understood that accomodation perks was not updated in the system for current FY year. The attached snapshot represents the previous FY data. Hence we request you to please update the perks details for current year and then do payprocess and then tax generate and then verify the same... |
Software error | HI Team, - We are unable to upload salary details for both Gen & Manager category. PFA the screen shot of the same. - Also change the increment release date to 30th April 2020, as we are uploading salary data post payroll cut off date i.e. 22nd apr'21. | Product Issue | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, As discussed over the phone, we have identified the reported query as an issue in the Product. We... |
Bank Details Updation | Post confirmation from Mr. Vidyasagar over the call, raising a ticket to update the bank name and IFSC code for the shared list of employees. | updation done | Product | Data Correction | null | Employee Information | null | null | null | Closed | created_by: 2043044612466
time: 2021-04-23 08:43:50 UTC, Hi Vidyasagar, As requested we have updated the Bank name and IFSC code for the shared list of employees as per the data. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Dear Dhivya,
Please IFSC Code View det... |
FW: Ticket are escalated, as HRMS is counting Saturday. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Team,
Received a query from the operations team that HRMS is counting Saturday
due to which tickets are being escalated.
Please check and let me kn... | Clarification | Product | Clarification | null | Help Desk | null | null | null | Closed | Hi Vivek Raj, We understand that Received a query from the operations team that HRMS is counting Saturday due to which tickets are being escalated. We will check with the below details and revert you if any clarifications required. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Ne... |
Tax declaration notification issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
After tax declaration submission, employees are receiving following mail notification. In this mail, rent declaration amount reflects month... | null | Product | Clarification | null | Tax | null | null | null | Closed | Hi Sonali, For the below query, We have noted, Hence we will check and confirm from our end. Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, In the below requirement is not possible to change the column name from our end, Furthe... |
Proof value appearing | It seems the previous year proof value is appearing in current year Form for Parwez Akhter Emp no 18174.
Please check and advise. | clarifictaion | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12443, Hi Senthil kumar M S, This issue have been taken case in Ticket Number 12239.Kindly verify the same and ... |
pending forms | System is showing 1 pending form. But the
message shows there is no records to display. This has been raised so many time. But this is
keep on coming. Please provide a permanent solution. | clarification on the issue in workflow | Product | Clarification | Admin Module | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, We have taken session and working on this issue .We will check the case and update you t... |
Unable to mark attendance | Dear Team, Employees not able to mark their
attendance while updating role “WHS Supervisor - FTC” in adrenalin
system. | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that WHS Supervisor - FTC employees are unable to mark attendanc... |
Employee Creation Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
When ever I try to approve the employee creation I am not able to view ctc and facing below error:
[cid:image001.png@01D73837.E95EF470]
... | Formula changes in the Bonus component | Product | Clarification | null | Compensation Management | null | null | null | Closed | Hi Sonali Srivastava, We will check the reported error from our side and revert back on the same and also update the employee code to analyze from our end. Abirami K Abirami K, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recogniz... |
clearance activity | Kindly get the following remarks captured in the HR Operations clearance
activity of Balkrishna Mahendraprasad Mishra (P2883). The clearance head will be “HR Operation” and the remarks
will be “ Medical
Insurance Recovery of Rs.980/- to be done.” | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we have updated the HR Operations clearance activity of Balkrishna Mahendr... |
Need to replace in clearance remark | Kindly get the following remarks captured in the HR Operations clearance
activity of Balkrishna Mahendraprasad Mishra (P2883) for audit purpose. The clearance head will be “HR Operation” and the remarks
will be “ Medical
Insurance Recovery of Rs.980/- to be done.” | Data correction | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, As per the request, we have updated the the HR Operations clearance activity of Balkrishn... |
Trying to create T4XX MPR under Subject matter expert position | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Jay,
Trying to create T4XX MPR under Subject matter expert position title, but
in the dropdown i could see only T3xx grade. Kindly check and fi... | In manage position mentioned grade was not mapped to the mantioned position, | Product | Data Correction | null | null | null | null | null | Closed | Hi Balaji Damodaran, Post analysis we understood that in manage position for the mentioned position only T3XX grade was mapped and hence the error. We have updated the grade T4XX in manage position and in vacancy creation the same is reflecting now. Kindly check and let us know the feedback. Regards, ... |
Application Slowness | Hi team, The Application is running extremely slow. Please look into the same, Thanks, Ansu Singh | clarification given | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, As discussed, we have understood that application is running slow. We have taken the connectio... |
Employee creation - Error | Dear Concern
Employee creation through offer management is getting failed at the time of
employee code generation.
Please do the needful on priority. Screenshot is as under for your
reference.
With Best Regards,
Vikas Kumar
Globe Capital Market Ltd.
9711987848
... | Numeric column chanracter data was presented | Product | Data Correction | null | null | null | null | null | Closed | Hi Vikas Kumar, We will check the reported query in existing connection and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Vikas Kumar, Post analysis we understood that the in recruitment process at the time of filling the past employment details the previous employ... |
Unauthorised Absenteeism Letter | Dear Team, Unable to create UAL. Need to update CTC at the time of employee creation. Regards, Supulaxmi Konar Hr-Operation | added bookmark for remarks tab | Product | Clarification | null | Letter Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, We tried reaching you over the phone . Your number is busy. Please call me... |
Total Perquisite sum total error | Hi, Total Perquisite is not adding car perquisite for employee Hari Marar(100051) in the tax computation sheet for April 21. Screen shot attached for your reference. Please check and do the needful. Regards, Pradeep | Done the changes. | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, As requested we have checked and added the car perq to total perq, Please... |
Settlement Entry issue - 00518 | Dear Jay,
As discussed, Muthukumar's (Emp.No.00518) LTA amount is not reflecting in settlement entry. Please check and rectify the same and confirm.
[cid:image001.png@01D7382E.F4D06C70]
Regards,
Sujatha
Disclaimer Notice: This message (including attachments) is legally privileged and/or confiden... | LTA Adjustment was updated in the system | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Sujatha, Post analysis we understood that for the mentioned employee is resigned employee and LTA was not updated in the system for current FY and hence as discussed the same has been updated in adjustment under LTA_SAL component. Kindly do reprocess the seettlement and then verify the same. Kindly check and l... |
FW: Reminder for filling the confirmation appraisal form | Dear Jay,
We had closed the confirmation appraisal for Dharmaseelan & Sharanya. However, this is still shown as pending in the below mailer.
Appreciate if you could look into this and resolve the same.
Regards,
Nainesh
From: Interface <ind-hcm@expofreight.com>
Sent: 23 April 2021 07:01
To: Nainesh G Shah... | Confirmation notification issue | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Nainesh, Post analysis we understood that the mentioned employees confirmation due on date got updated in the system and hence the notification got triggered. We have rectified the same and we will monitor the notification for next couple of days and update you the same. Kindly check and let us know the feedba... |
Not able to cancel CL | One of our employee is trying to cancel CL which is approved. However system is not showing the details to cancel it. EMP ID. AOI1332 | clarification-Allow leave days config change | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, Kindly join this session https://fastsupport.gotoassist.com/278261897, Hi Har... |
Attendance Calendar Status & Report issue | From last 1 month system is not considering and updating First half and second half correct status on ATT. Calendar and other reports. Example : if employee is present in 1st half and the timing are satisfied too for the half period. still it is showing FULL absent. however many times when we again roast the same shi... | run the scheduler | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the reported query, we understood that if the employee absent on half a day system consider... |
Getting error in data upload | Trying to do the CTC upload in system. Getting the error. Kindly look into this ASAP. | software problem | Product | Patch Deployment | null | Salary | null | null | null | Closed | created_by: 2043056738148
time: 2021-04-23 04:40:25 UTC, Hi R Chandrakala, We have identified the reported query as an issue in the Product. And also deployed the patch for the same. Kindly check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next... |
Change in DOJ | Kindly update the below DOJs and update correctly | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha, We will update DOJs for below employees and update you on the status shortyl. Regards, Judhistira... |
unable to upload workmen ctc | unable to upload CTC file through data upload getting ctc error | software problem | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, The reported query has been identified as an issue in the product. We have deployed the patch for ... |
Annual appraisal data of 4 employees | Hi Rumana, We request you to share the Annual appraisal form data with L1 and L2 comments of the following employees from adrenalin as it urgently requested by our Senior Management. The new CSP portal user activation mail is not received. So please consider this as a ticket and share the data at the earliest. ... | self appraisal report suggested | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shameer S, Please join the below sessio... |
Fwd: 94876 Jagesh Aggarwal's Resignation Request Acknowledgement | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
please move this resignation form to Jaydeep - 94507
---------- Forwarded message ---------
From: <humanresourcecm@religare.com>
Date: Thu, Apr 22, 2... | approver change | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, The resignation form of 94876 has been moved to 94507 for the approval through the database, please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
PMP Annual review data - Adrenalin data | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Rumana,
We request you to share the Annual appraisal form data with L1 and L2 comments of the following employees from adrenalin as it urgently re... | duplicate ticket | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Shameer S, This content has been raised on another ticket 12426 in system. Since this is the duplicate ticket, we will close this ticket. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | ... |
need to attachment option on initiate query (Help Desk) | Dear Team, attachment option not showing when employee initiate query by mobile application | The functionality of attachment option on initiate query (Help Desk) for the mobile application is not available at present. | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12330, Hi Sandeep Jangid, Based on your concern, the attachment option is not showing when employee initiate qu... |
Payprocess Error | We are facing the issue in pay process for Bangalore Apprentices | component description in formula | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis after taking the connectivity yesterday, we understood that the component ACESI Gros... |
Less Balance Shows in Conveyance Reimbursement | Dear Concern, This is to draw your kind attention that one employee's (Emp Code 21219) Conveyance Reimbursement Balance shows less in his eligibility for the month of April-2021. Instead of Rs.3000/- It is showing Rs.2000/- . Kindly do the needful. | Employee having LOP hence it is showing less value in the reimbursement | Product | Clarification | null | Claims and Reimbursments | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Parth Patel, We will connect and check on this issue to find the reason of balance showing incorrect. Tha... |
FW: $$$ Record Resignation of Amit Kumar Singh Raised on 23-Apr-2021 18:56 has been Approved. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Adrenalin Team,
For last 2-3 days we are not getting Resign report including below case.
Kindly check the same on immediate basis.
Pallavi
HR... | he schedulers have skipped on 21st & 23rd, during analysis we found that the Adrenalin services were shut down around 11:20 PM and started back around 4:30 AM the next day morning. | Product | Clarification | null | Separation | null | null | null | Closed | Hi Pallavi, Tried reaching you to understand the exact report name in which the employee is not reflecting. Request you to please call us back on 9047106688/8072250167 once you are available. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688... |
Forms to be reversed | Reverse below forms EDP Username 333828 Vedesh Purohit 333485 Pramod Kumar Swain (goals score to reduce and Overall GCF to be Meets) 22001 Susant Kumar Sahoo | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-24 10:52:19 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
Reverse forms | Reverse forms 900174 Adiprakash H S 900438 Taran Sandhu 900378 Manash Protim Doley | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-24 10:44:49 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
PMS Goal Reinitialization to be enabled for me | PMS Goal Reinitialization to be enabled for me | Clarification | Product | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We need to discuss this issue in details for the PMS Goal Reinitialization to be enabled over c... |
Share reports to Astrid | Generate & share the below reports to Astrid, and remove a list of employees from the report before sharing. Goals Summary report All score | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-24 09:29:38 UTC, Hi Gyanamayee, We have shared the attached reports via email to Astrid as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Reverse Annual review forms | Reverse forms of below employees. 900373 Sachin Dhule 900579 Shunny Kumar 700364 Ashok Sarkar 702747 Kumar K 712517 Vishal Chauhan 010046 Vijay Bhoir 900560 Gopi K 900003 T.H.Harisha | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-24 09:26:24 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
Goal setting is reject and again submitted but not in manager bucket | P1486 ^ Praful Narayan Narkar | Queue not rejected transaction got failed. | Customization | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12495, Hi Surendra Kumar, We understand that the Employee - P1486 ^ Praful Narayan Narkar goal setting is reject... |
leave breakage | Dear Madam, for the employee 101356,101357,98729. Please find the Screenshot where the Special Leave for Covid was raised for 1st April to 6th April 2021. But 2nd April is Showing as LOP. Regards, Sowmya | Clarification in leave data. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12176, Hi Sowmya, We have checked, emplo... |
Leaves | Dear Madam, below employee is unable to raise March leaves. it is giving an error that Past period negative balance is not allowed. EM ID: 263,166. Regards, Sowmya | for this employee:263 doesn't have the leave balance. Due to that system is showing validation.
This employee:166 has zero leave balance. Please ask the employee to raise the leave. | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12415, Hi Sowmya, We have checked, for this ... |
Salary Changes | Made changes in CTC details of employees but the same is not reflecting in Salary Register. | We have moved the CTC details from the future to fixed tables. | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12481, 40511,59394,60819,61342,62670,62927, Hi Rekesh Prasad, We have moved the CTC details from the future to fi... |
Post saving rate becomes disappear | P1996 ^ Supratim Roy | Chrome version Problem. | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12494, Hi Surendra Kumar, As discussed over call, we will check the below employee - P1996 ^ Supratim Roy & P2... |
Access Issue | Maximum users getting error as attached ; kindly check what is the error. It can be checked only application side as response comes from application only. | Cloud Team solution | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12493, Hi Surendra Kumar, As discussed internally, the Application Cloud server may be slow and they have rectif... |
Post saving rate becomes disappear | P2594 ^ Abanti Kumar Mishra | Chrome & IE mismatch | Customization | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12492, Hi Surendra Kumar, We will check the reported query on PMS post saving rating become disappear and will s... |
Post saving rate becomes disappear | P2304 ^ Mahendiran M | Chrome & IE mismatch | Customization | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12491, Hi Surendra Kumar, We will check the reported query on PMS isssue and will share the updates with you sho... |
Post saving rate becomes disappear | P0090 ^ Sachin Sharma | Chrome & IE mismatch | Customization | Patch Deployment | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12487, Hi Surendra Kumar, We will check the reported query on PMS rating disappears after saving and will share ... |
Salary from future to fixed | Please move the salary from future to fixed | CTC details has been moved | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have checked and moved the salary details, for this pay group: AHEL Delhi Staff still in mar mon... |
Schedulers | Kindly run the Absent Week off Holiday schedulers from 21.03.2021 to till date | we have executed the attendance schedules from 21 Mar 2021 to 20 Apr 2021. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As per your request, we have executed the attendance schedules from 21 Mar 2021 to 20 Apr 2021. ... |
Dependent Detail | Dear Team, In Dependent Detail , We need dep, des , location of employee as well as employees dob and while taking report we are getting duplicate name , kindly remove . Regards, Supulaxmi Konar Hr-Operation | Added employee details through iReporter Designer. | Product | Data Correction | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you need employee details like Department, Designation, loca... |
Post saving rate becomes disappear | P2886 ^ Manjeet Singh | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12486, Hi Surendra Kumar, As discussed over call, the Employee - P2886 Manjeet Sigh has submitted the Self Appra... |
While Saving self -Appraisal rating is not reflection | Emp P2356 ^ Chetan Goyal | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, As discussed over call, the Employee - P2356 Chetan Goyal has submitted the Self appraisal a... |
Where is the Annual review form of "707546 - Suhas Ravindra Advant" | Where is the Annual review form of "707546 - Suhas Ravindra Advant" | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-24 05:36:28 UTC, Hi Gyanamayee Swain, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904... |
Change manager and reverse form again | Change manager as Bikram and reverse form again 900049 Umakant Yadav | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-24 05:06:58 UTC, Hi Gyanamayee, As informed, after reversal of the form yesterday, it has been approved by "Bikram Das" only around 8:40 PM. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 80722501... |
Reverse forms | Reverse forms of below employees 900531 Ishwar Mali 010293 Rakesh Utekar | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-24 05:05:35 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
Tax working - 00518 | Dear Jayakrishnan,
Request you to check the yellow marked Bonus which we have not released to Muthukumar for FY 2021-22.
[cid:image004.png@01D738F5.130ED0C0]
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freight Priv... | formula change | Product | Configuration | null | Tax | null | null | null | Closed | Hi Roseline Judia, We will check the reported query on TCS issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan,
Request you to update the status of below on priority as we have to close the F & F.
Thanks & Regards
... |
Report not generating | Hi, Horizontal Tax computation report for RHDFCL is not generating. Pls chk and confirm urgently | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets |
FTE pay process error | While doing pay process for newly created pay group FTE, we are getting error. Please check and rectify the error. | Aletr script after patch deployement is missed. | Product | Patch Deployment | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, As per the query , We have understood that for the newly created pay group pay process is not happening. Ple... |
Regd. Perquisites | Have included perquisites for Employee codes - 10001, 10002 & 11815 but it wasn't taken into consideration for Tax calculation Since they are directors of the organization perquisites need to be included for the same. And pl let us know where we can contribute for NPS | Need more information. | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, As requested we will check the perquisites detais of the mentioned employees and update you on th... |
Attendance Integration _ April 2021 | Please enable the attendance integration for April 2021 | Done the clarifcation. | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, Requesting you to give a brief note on the reported concern., Hi Josephine G, As requested w... |
FW: Adrenalin Access Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sarvanan,
Please provide goal setting access to all the Technical engineers from across the group including Mustafa Karim.
Thanks,
Kritika
... | goal enabled | Product | Service Request | null | Performance Management | null | null | null | Closed | null |
FW: Asma Joining & contract |
Hi Mani,
Please update joining date for below employee to 13th Sep 2020.
5448 ^ Asma Musse Farah
[cid:image1dc23a.PNG@b8df06cd.49aada91]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image63eafa.PNG@b538d443.4a9de5db]<https://www.linkedin.com/company/aban-invest... | DOJ change | Product | Service Request | null | Salary | null | null | null | Closed |
resolved
[cid:image53818f.PNG@250fdc04.44a40f22]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image712317.PNG@8f2b429a.4295b9a8]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Office... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.