subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Bank Details Upload Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
I am trying to upload this cheque. Getting this error
[cid:image001.png@01D739D7.E40A2160]
Thanks
Sonali
This message (including any ... | data correction in queue detail | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sonali Srivastava, Confirm whether this employee is the Reemployed case and also attach the pan number to clear the data for the old employee code. Abirami K , Hi Abirami
This is not a reemployed case. Pls note employee didn’t attach the cheque copy. So I rejected it.
When employee is trying to upload ... |
Airfare Makeen |
HI Mani,
May you please add below sector in the airfare master?
Adult
Child
Infant
4298
Tamarapalli Narasimha Acharyulu
RAK-Hyderabad
1666
1566
109
[cid:image585914.PNG@8a9f8e8c.4a8fa552]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Com... | fare has been updated | Customization | Data Correction | null | Salary | null | null | null | Closed | ?Hi Elton,
Below fare has been added for 2021. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravana... |
RE: NO Goals Showing Adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Please move the below staff as well to KPIs (wrongly mapped to Competencies instead of KPI), please move their positions so that any fu... | Goal enabled | Product | Configuration | null | Salary | null | null | null | Closed | null |
FW: Adrenaline account | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate goal setting for all nurses and caregivers from Pyramids. Example: Employee no. 5292
Thanks,
Kritika
[cid:... | goal enabled | Product | Configuration | null | Performance Management | null | null | null | Closed | null |
new employee creation for the re-joiner Mr.Shivaram Reddy | While we are doing the new employee creation
for the re-joiner Mr.Shivaram Reddy we are getting the error. Kindly look into
the issue. | done the changes. | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team,
While we are doing the new employee creation for the re-joiner Mr.Shivaram Reddy we are getting like... |
Employees not reflecting in "Sumathi R" login in password generator form | Employees not reflecting in "Sumathi R" login in password generator form 50304 50295 | Employee's OU not mapped to the role player. | Product | Clarification | null | Security | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-26 15:16:28 UTC, Hi Gyanamayee, We initiated a call with Astrid and explained that "Sumathi R" does not have access to the OU "Feedmill" and the 2 employees belong to this OU. Hence, Neelam has confirmed over the call that she will do the password reset on Sumathi's behalf. ... |
Form reversal | Forms to be reversed 333499 K.S.Soma Sundra 900304 Vikash Sharma | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-26 15:12:41 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
Ticket #: 329174 | Hi Team,
While Preparing F&F's, the data which we manually adjust via salary details section is not getting considered in F&F.
We are inserting the details in the salary details, however, they are not getting replicated in F&F.
Please check and help, as this is delaying the F&F
E.g. ECWMUM04164
Ticket is... | Clarification | Product | Clarification | null | Pay process | null | null | null | Closed | Hi Selina A. Gilani, As reported query says, adjustment value is not coming in the F&F, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Selina A. Gilani, During analysis, we observed that adjustment... |
Goal setting approval not showing in Approval tray | Dharmender (P2582), submit the Goal setting and same is pending for approval from Abhinav Misra (P1399) tray, but once Abhinav Misra (P1399) is checking " pending for my approval" but same is not reflecting. refer to attached screenshot, Please check and resolve the same. | Queue - IN | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Dharmender (P2582), submit the Goal setting and same is pending for app... |
bank details | Dear MAdam, we are unable to delete the bank account details of the employee. Emp id- 109761 Name- Sudipta Das Bank account number : 00000 Regards, Sowmya | Incorrect bank details has been corrected | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12588, Hi Sowmya, As per your request, we ha... |
RE: Bank Detail |
Dear Team,
Below employee bank details showing already exist.Please resolve the issue.
NBHC06278
0
Dipak Mongia
G1
Indore
Operations
7-Apr-21
[cid:image001.png@01D73ACE.86000060]
From: Supulaxmi Konar/NBHC/HR
Sent: 26 April 2021 14:45
To: Harish Bhosale/NBHC/HR; Manoj Kumar Tiwari/NBHC... | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Manoj, As checked, below employee is rejoined and his bank details are already exist in the system hence it shows already exist message. Now we have removed old bank details from system hence you will be able to update bank details. Please check and confirm. Regards, Judhistira.M |
past date leave | dear Madam, EM ID" 45267 he is unable to raise CL for 26th Mar 21. it is giving an error that Past period negative balance is not allowed. please do the needful, Regards, Sowmya | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12497 |
Final closer | Dear Madam, final closer of the employee is done but still the same is seen in final closer TAB. EM ID: 104832. Regards, Sowmya | below reported employee separation moved to fail. Due to time out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12530, Hi Sowmya, We have checked, below rep... |
Education Allowance V/S Educational Allowance Exemption | Dear Team,
I have checked Tax Report "Horizontalics" and found education allowance
appearing 4800/- (double) but we have given only 200 monthly in salary
breakup and exemption is going accordingly.
Kindly check the report so that we may process form 16 without any issue.
Thanks & Regards,
G... | Manually corrected in PA-_TAX_REPORT TABLE | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Anoopsingh, As discussed we are working with Mr.Vikas on employee creation issue and leave balance report issue and once completed we will work on the reported query on education allowance issue in horizontal report and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoops... |
Renamed | Dear Team, In employee master this is OPERATIONS_CATEGORY field and front end business relationship is renamed as activity. | Please keep only one Salary account for an employee | Product | Clarification | null | Organization Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a call and discuss on the below reported query. Regards, Ramachandran J... |
FW: Adrenalin issue _25th April 21-Sunday showing absent | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
25 April 21 Sunday showing as absent in Hrconnect attendance calendar.
Please do needful at earliest.
Regards,
Nilesh Jaiswa... | Server maintenance shutdown skipped schedulers during that time. | Product | Service Request | null | Scheduler | null | null | null | Closed | Hi Nilesh, The reported concern is due to maintenance activity by your IT team on 25th Apr at 12:36 AM and started again at 7:52 AM only. PFB screenshot for your reference. We have run the scheduler via back end now, and the calendar is reflecting as Weekly off for 25th Apr 2021. Regards, Gowtham. N ... |
New Employee Creation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Deepan,
I am trying to create new employee id for regular employees. The below notification states that I can create more 47 employees however whe... | data correction | Product | Data Correction | null | Personal Data | null | null | null | Closed | Hi Shilpa Kumar, Employee contract type was missing and we have updated from back end. Please approve now. Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856 |
Waive off difference | Emp id: 118622 was waived off his notice pay in final closure but in F&F waive off did not happen and notice pay recovery is happening. please check. | Employee waive off days are showed in recovery | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query , We have understood that Waive off for employee is not happened prperly . We wi... |
Test | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Regards,
Shilpa Kumar
Assistant Vice President, HR & Admin
[cid:image001.png@01D73ABA.485E0BD0]
Gate Village 11, Unit 204, Dubai International F... | test | Product | Clarification | null | Security | null | null | null | Closed | null |
FW: Photo from Sonali Suvarna | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
PFA screen shot, the employee is getting an error on mobile no - 8652299827 while trying to sign up.
Regards,
Sonali
From: Sonali... | Mobile clarification | Product | Clarification | null | null | null | null | null | Closed | Hi Sonali, As discussed over the call, The below query we have checked with screenshot device id not appear in the gadget, So the alert error throw. Kindly try another gadget and let me know. Thanks and Regards Vijayakumar k |
Salary Hold issue | Suddenly the attached employees are reflecting Salary
Hold sheet. But we have not captured so far this month. Can you please check and advise how this is coming up
on priority. | salary is hold is chnaged to YES in history from last year . In master it is not updated . Now Removed the salary hold | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12567, Hi Senthil kumar M S, As per the query ,We have verified the data . All these employee is marked hold ... |
1978149, 1978128 | Dear Team,
1)Issue: Request you to kindly delete the Notice Period for below employee
Employee ID- 90502
Emp name- Guthula Solomon Raju
2)Issue: Need to delete one relocation allowance provided for the below mentioned employee in HRIS.
Emp ID-80062
Emp Name- Kirubakaran .
Thanks and Regards,
Shishir... | Data correction | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi shishira, We will share the connection around 10.30 A.M and will check the below points and resolve the same. 1)Issue: Request you to kindly delete the Notice Period for below employee Employee ID- 90502 Emp name- Guthula Solomon Raju 2)Issue: Need to delete one relocation allowance provided for the be... |
Error in GS Share Training (not able to add more person to scheduled training) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim Khan
Please note that employee no. INM0409 is unable to view all employees under status of course schedule form. Please resolve.
Snapsh... | Mapping department to role player | Product | Configuration | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Based on the query, we understand that all employees are not visible. We will check the scenario and will update you on this. Thanks, Sumithra., [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the conte... |
TAX Calculation issue in TAX Computation Report and Payslip | Hi,
User is generated the Report as per the guidance. But the TAX in slip and
TAX computation Report having huge difference. we here with attached Two different Groups with Payslips. Please resolve the same and confirm.. | pay process done before FY | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12558, Hi Saravanan M, Please provide us sometimes, we will schedule the session and work on the same. We understood that the Tax are calculating exc... |
Auto leave debit process - April 2021 | Please enable the auto leave debit process as suggested by Mr.Raghu Thangaraj I want the salary register should automatically run for 26th of Prevoius month to 25th of current month with all the LOP details (Leaves & Attendance regularization should be captured by default) Each and every time I'm trying to adju... | clarification provided | Product | Configuration | null | Scheduler | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, We tried to reach you, during a check, we have found that Auto leave debit process has not enabled... |
Reports to be shared to Astrid | Reports to be shared to Astrid | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Resolved | created_by: 2043020884409
time: 2021-04-26 11:24:15 UTC, Hi Gyanamayee, Please find attached reports shared over email to Astrid as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Goal Setting and Self Appraisal | Hi Greeshma, As discussed, we are unable to get the score as attached in the excel sheet for CIMUM10223 ^ Subrahmanya Sarma Balijepalli in the system Request you get the final appraisal score to 4.53 as per the sheet attached and close the appraisal for him in the system Regards, Ansu Singh | data correction | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we have taken the connection. We will check the feasibility and change the same. ... |
Urgent:- Error in Employee Creation | Dear Team,
I am getting below error when I select IIFLWAM Position while creating employee code. Please look into it.
[cid:image009.jpg@01D73AB9.F0C545A0]
Thanks & Regards,
Esha Patil Padwal
----------------------------------------------------------------------------------------------------------------------... | URL correction/patch | Product | Data Correction | null | Employee Movement | null | null | null | Closed | Hi, This is working now. Thank you for prompt resolution., Hi,
Getting the same error on Employee Movement page today.
[cid:image001.jpg@01D73C67.E2F16D50]
Thanks & Regards,
Esha Patil Padwal
-------------------------------------------------------------------------------------------------------------... |
FW: Goal Setting FY 21-22 | Dear Sir/Madam,
Fyi,
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image65b398.JPG@dc4808aa.43b975c6]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
ww... | Clarification in goal setting form. | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Pradeepa C T, We have checked, below reported employee status is 'Trinee'. Hence employee is not eligible for the current goal setting form. Please check and revert for any further clarifications. REgards, Srujana.M, Dear Annappa Sir,
Please change Pooja Soni’s status from trainee to confirmed employ... |
goal sheet of Jyoti Vihan ( P2098) | Employee Jyoti Vihan ( P2098) unable to submit the goal sheet as submit option is not available
here. Screenshot is attached, please check and resolve the same, | Patch | Customization | Patch Deployment | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12569, Hi Pratap Singh, We understand that the Employee Jyoti Vihan ( P2098) unable to submit the goal sheet as s... |
Goal sheet of Sandeep Yadav P2955 | Request if you can reset Goal sheet of Sandeep Yadav
P2955, as the employee changed the weightages on his own and now he is unable
to submit. screenshot attached. | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12568, Hi Pratap Singh, Please update if the goals need to be deleted for the Employee - P2955 Sandeep Yadav s t... |
Goal sheet issue | Goal sheet is updated, but below
error after it is approved of Shrimi Rastogi (P1572) | Review start Date | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Goal sheet is updated, but below error after it is approved of Shrimi Rastogi (P1572) We w... |
Increment update issue | We have updated the
increment for the attached employees, however it shows old value for finance
perspective. Attaching the revised increment screenshot. | Requested to use the CTC details report | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12555, Hi Senthil kumar M S, We will check the query and update you the status., Hi Senthil kumar M S, We hav... |
Unable to update Bank details | Hi Team, We are not able to update attached employees bank details in the system. Error- "Record already exist in the system" Regards Kirtesh Kaushik 7073535666 | Clarification. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kirtesh, We understand that you are unable to update bank details for attached employees. We will check and... |
New Survey Requirement | Hi, We want a survey to be initiated on HRMS to capture
how many of our employees have taken the Covid vaccine. Below are the two questions: · Have you taken the Covid vaccine ? o Yes o No · If Yes, which dose have you taken till date o First
Dose o Second
Dose We need to check first how this... | Clarification | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, We understand that you need to create a survey. We tried reaching you to connect on this but t... |
Arrear Days component not displaying in salary register current month | Dear Dhivya, As Disscussed please do the needful | procedure deployed froM APL, additional column added | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Please provide us few minutes, currently we are working on Arrears issue of APL. Also we doesn't... |
City Change Regards | For the enclosed set of employees, City is wrongly updated in Adrenalin. I have mentioned the actual City as "New City" in the file. Kindly map accordingly. | city change | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per your request ,We have verified the city mapped to these employees . Only two of them had the d... |
FW: Rajesh Yadav (4435) Leave Salary Issue |
Dear Mani,
I have cancelled backdated unpaid leave and applied annual and unpaid leave with correct dates. May you please update it so it can be effected in April payroll.
EI 236
4435
Rajesh Yadav
Electrical Fitter
[cid:imagee47478.PNG@644b37d2.43864503]<http://www.abaninvestment.com>
ABAN ... | data correction | Product | Data Correction | null | Salary | null | null | null | Closed |
resolved
[cid:image3e8ccb.PNG@7394930a.428db3d7]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image5eb763.PNG@5352f4d6.4b824dcb]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Officer
... |
Hold Salary | Dear Team, Kindly hold the salary of the below mentioned employee.
S/No
Emp No
Emp Name
Month
NET PAY
1
09478
Tejaswi
Mar.19
15,889.00
Regards Abhishek 8240332855 | SALARY HOLD | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, The below employee we have to hold the salary from our end, Kindly check your... |
Provide Access to 11886 | Hi team, pls provide full PMS Access to Employee ID 11886 Pls do it asap | access provided | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi team, pls provide all the access available for 11942 to 11886 as well, Hi Malini N, During a che... |
FW: Sad demise--Nitin Misra -117465--BH Lucknow | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Gowtham,
Case was tagged as Death under employee deactivation to do it as Inactive.(screenshot below for done successfully)
However it is still... | Report logic changed & Product bug as well | Customization | Patch Deployment | null | Separation | null | null | null | Closed | Hi Pallavi, As informed, the submitted Employee Deactivation had moved to failed transaction due to an empty Relieving date. As suggested by you, we have updated the same as "23rd April 2021" and re-processed the deactivation and the employee is now inactive. Please check the reports now and confirm. Mean... |
SSRS Report Generation issue | SSRS Report Not Generated and Blank Screen reported. Requested to address the same at the earliest.. | Access Removed | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We request you to please check whether the report is getting generated through Easy Search Bar in system or not. Please check and updat... |
CTC uploaded after cut off date (to be moved in current month)**urgent | Hi Srujana,
I have uploaded CTC of few employees after cut off date. Kindly help me with moving revised CTC in current month payroll. PFB employee codes:
803524
803667
805042
890892
890997
801909
890929
891019
891022
815123
Best Regards
Harsha Jaikalyani
Executive - Compensation & Benefits
Mobile (... | CTC details has been moved | Product | Service Request | null | Salary | null | null | null | Closed | Dear Harsha,
We have checked one employee:815123 details are available in future tables. Now we have moved to transactions to current tables.
Remaining employees CTC details has been moved. Request you to re-check and confirm for further analysis.
?
Thanks & Regards,
Srujana.M.
"I am keen to know if y... |
RE: Exit Interview Report | Dear Vijay,
As discussed please reset my UAT Password and confirm.
[cid:image003.png@01D73A9E.80C273B0]
Amlesh Saroj
Manager HR
Helping BIC create collaboration
email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com>
Mobile: +91 9518990274
Address: BIC-Cello (India) Pvt. Ltd.
(Formerly- Cello ... | PWD RESET | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sonali, As discussed over the call, Kindly user the below user id and PWD to UAT, Userid: AES01 PWD: adnet2009 company: Cellout Thanks and Regards Vijayakumar k |
pay process - not happening | Pay process is stuck in 60% and not moving ahead. Please check | DB scheme is amrked as DB_owner insetad of DBO | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12475, Hi Senthil kumar M S, As discussed over the call, We have understood that pay process is stopped near 60... |
Resignation Ajit Behera -NBHC05276 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
I am not able to update Ajit Behera -NBHC05276 record resignation in HRIS. Please check and confirm.
Rgds
Manoj Tiwari
From: Soumitr... | Clarification. | Product | Clarification | null | Security | null | null | null | Closed | Hi Manoj, As discussed, OU Mapping was missing in Manage role player for Emp-NBHC05276. Hence you were unable to access record resignation of Emp-NBHC05276. As informed earlier, if you are unable to access a particular employee then please check the mapping in Manage role player form and confirm if you are the ro... |
Failed transaction in Resignation pullback | For 101006, when we tried to pullback the resignation, it went to Failed transaction. We tried reprocessing it, but it is not getting resolved. Kindly resolve this issue. | CLarification | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As informed the record is now reflecting properly and is pending with 101046.Kindly check the same an... |
Ticket #: 329128 | Hi Team,
I have raised the Ticket #: 329128.
Please check and revert.
Regards,
Selina Gilani
Payroll | Human Resource
[cidimage001.png@01D6F985.4BF0FEE0]<https://my.eclinicalworks.com/eCRM/portal/home.jsp#q=YXBwLmxvYWRQYWdlKCdtb2R1bGVzL3NhZmV0eS1zZWN1cml0eS1jb21wbGlhbmNlL2Fkdmlzb3J5LWRhc2hib2FyZ... | Change request/data correction | Product | Data Correction | null | Separation | null | null | null | Closed | Hi Selina A. Gilani, As reported query says, LWD changes required for an employee hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Selina A. Gilani, Based on your request, we have changed the last worki... |
Salary Computation Wrong | For APL16394 Increment is given 1000 Rupees WEF from 21.03.2021 and he is having LOP of 2 days in March 2021 now System is calculating the Arrear as 218 We need clarity on it how the calculation is calculated It should be 267 for 8 days 333 for 10 days Let us know the Calculation at the earliest | issue addressed | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We will analyze the query raised on Arrears getting calculated wrongly for the shared employee, we ... |
Changes in Workflow of Employee creation | Need to create a New workflow for Employee creation. Tried to do that but nable to see the changes | Clarified on the user group mapping | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinay Dandeli, As per our session, we have modified the workflow definition master for employee creation and a... |
Employee not appearing in employee creation | we had onboarded Rajat Juneja Head for Business
Transformation despite his activities being done his name if not reflecting in
employee creation can you please check as we need to create his code today | P3103 | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, While checking with the Employee creation form through our Admin Login - 1000, the candidate is... |
AR Approval Are not going to Approval | HI Had raised AR on 15-Apr But its not going for Approval cant find that entry in Pullback Transaction from Also Looking Forward for your Kind Support Thanks | Removed the queue data | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, We will initiate the session and check on the above-reported concern please provide us a tim... |
Internal System Error | Dear team, Please find attached. Internal system error is shown in approval page. Please check and resolve the same. Ecode : N01387, N01221,N01521 | incorrect data provided from approver end.
Instead of numeric value in the what and how column, approver provided the characters | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets |
F&F Confirm re-open | Dear Team, Please re-open the below Employee confirmed F&F
AOI1959
Rajdeep Dutta | changed confirm settle to N | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Kindly join this session https://fastsupport.gotoassist.com/301386085, Hi Madhukara H S, As discussed over the call, We have chan... |
Issue in Arrear Salary Calculation | For 102151, LOP was cancelled on March for Feb 13 & 14. But it was not calculated on March month Salary as arrear. Please do rectify this issue and kindly ensure arrear salary computed on April Month Salary. | no action taken | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As informed over the call, we have verified that there is two days of Arrear for this employee and t... |
Leave Transaction upload | Dear Team, Getting the below error while trying to upload leave transactions in HRIS. "From Date should be greater than or equal to Current Date while trying to insert" | Allow Past Days is no | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12543, Hi Sheralyn Racheal Ireland, For the reported query, please navigate to Leave Configuration and choose th... |
Leave Regularization details | Dear team, I am not able to download the Leave Regularization details report from HRIS. I have been trying since 9 am without any result. Please support. | Reports is getting generated for a year so getting loaded | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, As per the reported query, we understood that you are not able to download the leave ... |
Actual Leaving Date | Dear Team, Actual LWD need to be changed to 18th March 2021 of employee NBHC05990 ^ Gulab Bhau Gaikwad Regards, Supulaxmi Konar Hr-Operation lwd | Backend Update. | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, LWD changes have been done for Emp-NBHC05990. Please check and confirm. Reg... |
Competency data - wrongly uploaded for 2 employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim Khan,
The Competency data for below mentioned two employees from Instrumentation department were wrongly uploaded to some other employee... | Backend correction | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Kirti Ghule, We will check the data of the reported cases and will update you on this. Thanks, Sumithra., Hi Kirti Ghule, We require your input to understand the exact issue and changes which are required from your end for the below employees. Hence, we will connect with you tomorrow as per your request. ... |
Need to create new reason in record resignation | Hello team, Please create a new reason in the record resignation form. Separation Type: Death Resignation Reason: Death Note: Selecting the above-mentioned reason tool should allow us to close records on weekends as well. For further clarification reach me on 9052417773. Thanks, Varun | Done the changes. | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, Based on your request we have enabled the Action reason death in the system and provided the A... |
Need to be clear goal setting | Swapnil
Baitule
P1378
Vipul Dave
P0592
Shailendra
Gangrade
P1138
Shrimi Rastogi
P1572
Atish Jadkar
P0860 | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12534, Hi Surendra Kumar, As per the request, we have deleted the goals for the below employees and initiated t... |
Share reports to Astrid | Share below reports to Astrid, Goals summary report All score | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-26 06:02:47 UTC, Hi Gyanamayee, Please find attached reports shared to Astrid over email as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Reversal of Annual Review | Reversal of below listed employees to be done 900453 Dhananjaya R M 333915 G.Raghunatha Rao 900164 Sunil Kumar 700364 Ashok Sarkar 900373 Sachin Ramchandra Dhule 900579 Shunny Kumar 702068 R.Kalaivani 333499 K.S.Soma Sundra 010023 Sunil V. Sawant 900304 Vikash Sharma 010041 Jotiram Jagtap 3335... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-26 06:01:46 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
1978582 | Dear Team,
For below employee unable to update bank account details.
As per the user confirmation, employee is not re-hire case. Bank account existing row is not reflecting in application.
User trying to update bank account details first time they got error already exists. Kindly check
Employee Code- 91154
... | Clarification | Customization | Clarification | null | Employee Information | null | null | null | Closed | Hi shishira, We understand that the below employee unable to update bank account details. As per the user confirmation, employee is not re-hire case. Bank account existing row is not reflecting in application. User trying to update bank account details first time they got error already exists We will share t... |
Tax Declaration | How to lock the Tax declaration Form ??? Since we're freezing the payfile till 25th of April' 2021 but still employees are uploading their investments. To avoid this need to lock the same | provided the clarifaction. | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, Based on your request we have checked and found that the configuration TAX_DECL_SUBMIT_CUTOFF is s... |
Error code is coming | P2547 ^ Laxmi Charan Rachakonda | MLM Label mismatch | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12532, Hi Surendra Kumar, The issue has been rectified and the patch has been deployed for the issue. Please ... |
Fw: Salary SSRL 0046 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The uploaded data and the downloaded data are different in case of salary upload. In screen it is showing correct but when we are downing th... | The excel uploaded was not in text format. | Product | Clarification | null | Salary | null | null | null | Closed | Hi Tanuj Mukherjee, As communicated with Ms. Leena, kindly share the CTC Upload file(CTC Upload - ssdl regular) excel file, to verify the same from our end.,
Thanks & Regards
TANUJ MUKHERJEE
MANAGER IT
9748387441
[cid:44983cea-5e0b-48b3-a99c-a6e7d19b9e7c]
______________... |
Competencies has not uploaded | P2857 ^ Ramavtar Saini | Patch | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12494, Hi Surendra Kumar, We will check for the Employee - P2857 ^ Ramavtar Saini - Compent not uploaded and upd... |
Issue in Final Closure Module | Record Resignation for 123228 was raised and approved by the reporting. However, it is not available in Regional HR approval page and also not available in Final Closure page. Please rectify this issue at the earliest. | data struck in queue while approval | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As discussed over the call, Resignation of employee 123228 , while approval from 101457 is failed. ... |
Final closer | Dear Madam, employee final closer done but it is seen as transaction pending for approval. EM ID: 74837. Regards, Sowmya | employee's final closure moved to fail due to "Time Our Expired". Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12497, Hi Sowmya, We have checked, employee'... |
Emergency Contact Details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please let us know how we can update "emergency contact details" of new
joiner at the time of offer generation or employee code creation.
... | clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, we have observed that the Emergency Contact Details form can be filled only after the employee has been created , it is not feasible to update while the Offer Creation or Employee creation. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa ... |
unable to generate tax computation | unable to generate /Download tax computation sheet .Please find attachment | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
RE: Sudhanshu Kumar-NBHC04490 not showing | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Kind reminder.
From: Manoj Kumar Tiwari/NBHC/HR
Sent: 24 April 2021 14:06
To: Judhistira Mohanty
Cc: Jitendra Chaturvedi/NBHC/HR; Sudhanshu Kumar Si... | Clarification. | Product | Clarification | null | Security | null | null | null | Closed | Hi Manoj, As informed earlier, you will be able to access employees as per mapping done in Manage role player, As checked, below employee is belongs to NBHC Enterprices PVT Ltd OU and you are not mapped to this OU in Manage Role Player hence you are unable to access this employee. Dear Supulaxmi, Please... |
RE: Employee not reflectin in reporting manager Login | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Kind Reminder.
From: Manoj Kumar Tiwari/NBHC/HR
Sent: 24 April 2021 16:27
To: Judhistira Mohanty
Cc: Yogesh Deshmukh/NBHC/Procomm
Subject: Employee... | Clarification. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Resolved | Hi Manoj, As discussed over the call, below employees' reporting Manager is Mr. Yogesh Kumar Deshmukh(NBHC00581) and previous AR requests of below employees were triggered to Reporting Manager Mr. Yogesh Kumar Deshmukh and approved by him also. As of now, there are no pending AR.. Request you to check and let us know ... |
Competencies has not uploaded | P1698 ^ Abhijeet Madaan | Patch deployment | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12524, Hi Surendra Kumar, We understand that the Competencies has not uploaded for the Employee - P1698 ^ Abh... |
Post saving rate becomes disappear | P2484 ^ Shoubhik Dutta | Chrome & IE version problem | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, As discussed over call, we are checking in the chrome version - Google Chrome is up to da... |
FW: Adrenaline not work-0094 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Kindly chck, employee IJinal-0094s facing below error.
Regards
Sonali
From: Jinal Chauhan <Jinal.Chauhan@artfertilityclinics.com>
Sent:... | Check the mobile number in the personal information. | Product | Clarification | null | null | null | null | null | Closed | Hi Sonali Srivastava, Please check the work mobile number is given in the personal details form and update the screenshot. Abirami K, Hi Sonali Srivastava, Please check the mobile number for the reported employee and try to log in to the mobile application and revert us back. Abirami K |
Not received any email from Adrenalin regarding user activation to new CSP portal | Hi,
Not received any email from Adrenalin regarding user activation to new CSP portal .
Regards,
Deeraj Devadas| Makino India Private Ltd |
Tel:(O)<Tel:%28O%29> +91-80-67419500 | Tel:(D)<Tel:%28O%29> +91 6741 9552 | Mobile: +91 9972306521| Deeraj@makino.co.in<mailto:Deeraj@makino.co.in>
No.11, EPIP, Whit... | clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Deeraj, We will check with team and provide you the USER ID and PASSWORD to New supporting tool login, Hi Deeraj, As discussed over call, Activation mail is sent . Kindly check the same and try to login from your end.Please Revert us in case of any assiatance. |
OESL Tax Computation sheet Generation Error | Dear Team, We are facing error in Tax Computation sheet Generation error in OESL company. Attached screen shot for your Immediate Reference and requested to address the at same please. | TCS can be generated after payslip is confirmed | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/491817976 Thanks and regards Rumana Nasreen Akbar Al... |
New Joiners salary not reflecting in Salary register | Hi, Payroll Processed for April 21 but new Joiners salary not reflecting in salary register who joined BIAL on 19th April 21. Screen shot of the salary ledger attached for your reference. Pls do the needful. Regards, Pradeep | Done the changes. | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 Edg/90.0.818.46
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pradeep Kumar Swain, As requested we will check the mentioned 3 employee salary details and ... |
RE: New joiner on 26th April, 2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
I am not able to updte below employee contact details in HRIS. Please resolve the issue.
Sr. No.
Employee code
Name
DOB
DOJ
Re-em... | Clarification. | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Manoj, We understand that you are unable to update contact details of below employee. We will check and update you on the status shortly Regards, Judhistira.M, Hi Manoj, As discussed, OU Mapping was missing in Manage role player for below employee. Hence you were unable to access record resignation. As i... |
Final Closure Error | Hi, 7517_Shahbaz Khalil his NDC is cleared by everyone still facing error in Final
Closure. Refer attached screenshot. | Resignation pullback pending for approval | Product | Data Correction | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As discussed, please join below zoom link, https://us02web.zoom.us/j/82185643643?pwd=YTZPcHpCZzhCR3... |
How to upload Designation and Grade in HRMS | How to upload Designation and Grade in HRMS | data upload suggested | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, For the reported query, 1. Navigate to Designation Master in system to create the new designatio... |
Photograph in HRIS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Iswarya,
As discussed, I need the photo of all employees in HRIS.
Hence I need to collect a clear copy with below specifications.
In the curre... | Configuration Name: EMP_PHOTO_SIZE | Customization | Configuration | null | Setup HRMS | null | null | null | Closed | Hi Sandeep Thungaturthy, We understand that the photo of all employees need to uploaded in HRIS with below specification, Photo Specifications: Individual Photo size required: minimum 600 (W) x 750 px resolution (with good clarity) Photo has to be taken in Formal Attire, with white background Picture has to be fr... |
Reopen settlement current month | Hi Team, Request you to reopen the settlement for emp id - 0914 & 1099 ( current month leavers) | re-open settlement | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, We will do the requested changes in the system for re-opening the settlement and then update the s... |
clearance pending | dear Madam, This is to inform you that below mentioned employee’s 29568, Department clearance pending with his reporting manager Mr. Mithun Roy(28939). However, separation activity approval is not pending under him. Request you to kindly look into the matter. Regards, Sowmya | clearance activity actor id has been changed. Due to that you are unable to view the transaction. Now we have corrected the same. | Product | Service Request | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12633, Hi Sowmya, We have checked, clearance... |
Leave balance concern | Kindly check as the leave balance is shown 15 whereas the employee has not availed leave in 2021-22. Please validate and confirm. Basavaraj EDP no 900375 | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-27 15:29:54 UTC, Dear Gyan, As informed to Sumathi over email. Please do not use “Leave Balance” report as it will not give the proper balance output due to lot of back end data corrections and manual adjustments that happened earlier and change of leave policy configurat... |
KMP Evaluation in Adrenaline: As discussed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sumithra,
As per our discussions, am sending the format for Evaluation of KMPs for
Variable Pay. We want to have this done through Adrenaline... | customization | Customization | Service Request | null | Performance Management | null | null | null | Closed | Hi Abhisheka Srivastava, As discussed over the phone call, we have gone through the attachment and we got to know that there are many fields required to achieve this format in a form. We could not estimate the time and cost for customization. We will check with the respective team and update you. We will connect w... |
AHM - Attendance and WO Scheduler | Hello Team, Kindly run the attendance, WO and Holiday scheduler from
26-Mar-2021 to 25-Apr-2021. Regards, Humayu | Service request | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Humayu, We will execute the schedulers as requested and update you on the same once it is completed. R... |
Form reversal | Forms to be reversed 900273 Shripad Gaikwad 900240 Keshav Gupta | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-27 14:38:04 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
Query | Dear Gowtham, Please find below: she is facing an issue also her name needs to be corrected 900703 Alekhya E V S Regards, Astrid | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-27 14:35:38 UTC, Hi Gyanmayee, As informed, the error is being faced by this employee only and the application is accessible by all other users. Hence, this is an issue with respect to the user’s access to the network or URL, please check on this with your IT team. With r... |
Issue in processing April 2021 Salary**urgent | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
I am processing salary for April 2021 and noticed some issues as listed below:
1. In "Horizontal Tax computation report" deductions u... | Horizontal tax computation rdl has been deployed. | Product | Patch Deployment | null | Salary | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
Please help to close this on priority, this is urgent as we are in mid of Salary process and checking.
Thanks.
, ?Dear Obaidur,
... |
confirmation form issue | Hi, The Confirmation appraisal for issue of emp M2711 reccurs. This time the form is not seen to approver at level 1. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | pending with 2 level | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/567879738 Thanks and re... |
Admin Access for 60001 - Revathy | Hi Team, Please give admin access for 60001 - Revathy for below forms, 1). Employee ID Creation 2). Employee Movement 3). Leave Balance/Adjustments 4). NOC Clearance (Only for Aequitas Employees/Payroll) Further clarifications please do call me (9626529777) | configuration explained | Product | Configuration | null | Setup Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, Regret for the delay. During a check, we have found that the reported employee 60001 already mapped w... |
Goal sheet issue | Kindly reset Goal
sheet of P1334 Sandesh Dilip Pardeshi, as the employee changed the goals on his
own and now he is unable to submit | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we have reset the Goal sheet of P1334 Sandesh Dilip Pardeshi. Please ch... |
Launch of Annual PMS 2020-21 | Saswata Majumdar (P0685) , unable to submit the same. Refer to screenshot | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12619, Hi Pratap Singh, While checking the screenshot, the Employee - Saswata Majumdar (P0685) has missed the Ra... |
BLR-senior citizen medical exemption not reflecting under 80 D | Hi Team senior citizen medical exemption not reflecting under 80 D , please check and do the needful ASAP Emp Id :ECWBLR01005 | 80 D we have added the senior citizen | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, We have amended the 80D formula, please do the pay process and check the same. Regards ... |
Publish button not reflecting to approvar P1138 | Shailendra Gangrade P1138 is unable to Publish
Goal sheet of his reportee Shani Patel P2554 and Pinkesh Parmar (P1178) He is not able to view Publish
button. Only Share option is available. Refer screenshot below | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12647, Hi Pratap Singh, We understand that the Shailendra Gangrade P1138 is unable to Publish Goal sheet of h... |
P tax revisions in West bengal | Hi Team As per West Bengal state P tax has been revised.Please do the needful from backend. Monthly salary Tax per month
Up to INR 8,500 NIL
From INR 8,501 to INR 10,000 INR 90
From INR 10,001 to INR 15,000 INR 110
From INR 15,001 to INR 25,000 INR 130
From INR 25,001 to INR 40,000 INR 150
Above INR 40,000 ... | updated in the slab | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, We will check with our internal team and revert you back on the P tax calculation. Abirami K, Hi Lishma Soni, For the above reported co... |
FW: URGENT- Launch of Annual Appraisal for FY 20-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Employee 116313 is facing below issue while filling his self appraisal. Please assist.
Amolika Uplekar
... | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Resolved | null |
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