subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
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values | cf_module_name stringclasses 19
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|---|---|---|---|---|---|---|---|---|---|---|---|
Raj Guru (P1102) reiterate, only the Action Plans need to be updated | there are mentions of jobs
related to 2019 in my ‘Action Plan’ and the same needs to be updated. Hence,
requesting you to kindly help with the process of updating my action plans. Employee Raj Guru (P1102) reiterate, only the Action
Plans need to be updated | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Post Analysis and as per the discussion the Goal setting form has been approved by the Approver... |
FW: URGENT- Launch of Annual Appraisal for FY 20-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please assist Ramnik 116011. He is receiving following error while trying to open self appraisal form.
Amolika Uplekar
H... | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Resolved | null |
FW: Unable to fill the Apprailsal Fy-2020-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please assist Atul 101983. He is receiving following error while trying to open self appraisal form.
Amolika Uplekar
Hum... | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Resolved | null |
please check issue for PMS - Vikas Jaitly | The PMS 2020-21 has not been initiated for the Employee – P0037 Vikas Jaitly and we have initiated now. Please check in the goal setting form and submit/Approve the same and then check in the “Self Appraisal” form. | The PMS 2020-21 has not been initiated for the Employee – P0037 Vikas Jaitly and we have initiated now.
Please check in the goal setting form and submit/Approve the same and then check in the “Self Appraisal” form. | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043095590673
time: 2021-04-27 11:30:28 UTC |
AHM-Not able to open HRMS | Hello Team, We are not able to open HRMS in web browser, getting error as attached snapshot. Request you to please do the needful and urgent. Regards, Humayu | Server issue | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, Regret for the inconvenience. Our infra team is woking on the below reported query. On... |
BLR-Unable to login to HRMS | Hi Team unable to login to HRMS we are in the middle of payroll , please do the needful ASAP | Server level query | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Now able to login but home page looks like shrined, attached screenshot please check, Hi Shreyas Shridhar, Regret ... |
Eric amount deducted from non Esic employees | Hi team,during pay process ESIC amount has been deducted of the employees who are falling outside of ESIC.
It happened in this month of payroll only. | We have changed the formula of the component "ACESIGROSS" and now the ESIC is not deducting for the employees who are falling out of ESIC | Product | Configuration | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Linux; Android 10; SM-T510) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.105 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, Based on your concern, during pay process ESIC amount has been deducted of the employees who are f... |
Unable to upload the aadhar card | Hi,
Unable to upload the Aadhar card of attached employees.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:imageb6f929.JPG@1fe9939a.41a8387e]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Groun... | Aadhar details has been updated | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have removed the attached Aadhar numbers for inactive employees. Request you to check and revert for any further clarifications. Regards, Srujana.M |
Bank Details Upload | Dear team Had tried to upload bank details in data upload form and faced Error Converting data type Varchar to numeric. in DU_EMR_EMPLOYEE_BANK_DETAILA looking Forward For your Kind Support | data | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Requesting you to please share the data sheet which you are trying to upload in system. We w... |
Need to update Holiday for past date | We need to update a holiday for 6th April in Chennai location as later they have declared a holiday. | connectivity | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinay Dandeli, Please share with us the connection to work on the holiday to be marked on the said date. ... |
Deactivated Employee unable to Re-iniate | Dear Team , Please help me to re-initiate the below deactivated Employee
AOI1925
Raj
Kumar Yadav | Done the changes | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Requesting you to connect the below link. https://fastsupport.gotoassist.com/298915201 , Hi Madhukara H S, As discussed over t... |
Annual PMS 2020-21 | employee Shivaramun R H(P2849) there is no
option/column available for entering competencies. screenshot attached | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the employee Shivaramun R H(P2849) there is no option/column available for e... |
New Salary bulk upload - Error | I want to upload new salary components wherein, error occurs during upload is "CTC components are not equal to CTC". We don't have option for Sodexo(Variable pay) in our template. How to upload this variable pay. Please help in urgent basis since we need to process the new salary immediately | SP changes done in backend -DU_PA_SP_CTC_UPLOAD | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi THIRUMAL SELVAN S, We request you to share the uploaded excel sheet for our reference to check the reported... |
RE: iHRIS issue | Dear Team,
Kindly join the session.
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
From: Database Support <db.suppo... | Data correction | Customization | Data Correction | null | Employee Information | null | null | null | Resolved | Dear Team,
Thank you for the connection. Please disconnect the same.
Also please share the script which is saved in the desktop to Ms. Shishira (Attached the file name screenshot).
Thanks & Regards,
Iswarya.S
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT... |
confirmation dates | Dear Madam, below employees are confirmed with Future dates request you to please change dates as given below . EM ID: 106336 ------ 25-Mar-2021 EM ID: 106611 ------- 01 Apr 21 EM ID: 104938 -------26 Feb 21 Regards, Sowmya | Confirmation date changes | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Sowmya, We have checked, below report... |
Employee Document Checklist APAC | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
LCP083- John Douglas Penny
LCP084-Ky Wen Samantha Ling
Error-Both these employees names are not reflecting in the Employee Document Checkl... | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Shilpa Kumar, Employee OU "Venture Capital (LCPL-VC)" and "Marketing(LCPL-MK)" is not mapped in Manage role player form against role. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856, Hi Deepan,
Could you let me know the steps to map the below accordingly.
Regards
Shilpa... |
New Employee On-Boarding | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The below new employees are trying to complete their on-boarding and are facing issues
LCP083- John Douglas Penny
LCP084-Ky Wen Samantha Lin... | Clarification | Product | Clarification | null | Employee Movement | null | null | null | Closed | Hi Shilpa Kumar, We have added Others in the drop down and ask employee to enter 14 digit in mobile filed. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856 |
Final Closure | Hi, Can you please check 12136 - Sasikumar and 10516 Sathya Narayanan i couldnt close there ID through final closure due to some activity pendency. Can you please check and confirm? Since they have cleared all their NDC completed. | back end correction done | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, As discussed with das, we can understand that clearance activity needs to be changed to comp... |
Clock in Clock Out | MD (Tulsi Mirchandaney) unable to view “clock in clock out” report in her laptop. .She tried from 1st Apr to till date for all | Duplicate record in clock in clock out | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12609, Hi Senthil kumar M S, As informed over the call, We have taken session and verified the data there one du... |
PF is not calculated_10151 | Hi, PF is not calculated_10151 1 Day Payment is processed through "Arrear Days", accordingly PF for 1 day is to be calculated. Also not able to adjust in "Deduction Adjustments". -Swapnil Tawre 8329295434 | PA_GP_Presettlement_salary pf component added in the script then it is started working | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043097497860
time: 2021-04-27 14:30:13 +0530, Hi Swapnil, From the above description, we understood th... |
Attendance Punches to be updated | Dear Team, We would like to have a common platform for attendance for ARPL & Apotex Pharma Chem, in this regards based on our conversation with Praneeth & Naga Sarat, who have asked us to raise this ticket and have the attendance pages copied same as ARPL to Pharmachem. Requesting your assistance. Regards, Ke... | Acttendnace vintegration vendor change | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kevin Joseph Martis, As per your query ,We have understood that attendance for ARPL & Apotex Pharma Chem need ... |
Leave encashment not mapped to IT for 2 leavers | Hi Team, Leave encashment is not mapped to leavers - 0285, 0914, please look into this issue, but it is reflecting to other leavers. | Settlement not submitted | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, As per the reported query, we understood that the Leave Encashment has not been calculated for the... |
Q2 Assessment for to be bring back to Arvind Saksena(1043) | Hi, Please note that Currently the Q2 assessment form of Sanket yashwant gavnag (10003) is under Vidyadhar Bal (4078). We have assigned the matrix manager for the employee as Arvijd Skasena(1043). Kindly bring back the Q2 form to Arvind Saksena(1043) que. | Actor change done | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, Based on your request, we have changed the Approver ID for the reported employee in system. Kin... |
IT Savings declaration form -Throwing internal System Error | Customer-Randstad-facing issue in IT Saving declaration form and throwing internal system error for employee ros0776 | Done the changes. | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jisha Aravind, From the given information we couldn't get the investment details, Timestamp of the error. ... |
Relieving Letter download issue | Hi, We are unable to download Relieving Letters from Letter Generator form. Please check asap. Facing error as - This page isn’t working peopleconnect.houseofanitadongre.com didn’t send any data.
ERR_EMPTY_RESPONSE | IT did changes internally to open the URL. | Product | Clarification | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12603, Hi Rashmi, Please join the zoom link below to look into the reported concern. https://us02web.zoom.us... |
Tax calculation and Computation Report - duplication issue | Dear Team, As discussed, the Tax Computation Report total Value Duplicated and required to do the correction for SM Division. | Pay Process done before FY Change | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12598, Hi Saravanan M, As discussed over the phone, the Pay process has been done in the system before changing the FY Date in system. Due to which t... |
Urgent: Employees are not coming in "Salary Register for Current Month 2667". | Dear Vijaya,
This is to inform you that below mentioned employees are not coming in
"Salary Register for Current Month 2667". Please look into this matter
on urgent basis.
Please find the attached register for your reference.
EMPLOYEE NUMBEREMPLOYEE NAMEDATE OF JOINING13938Danish Akhtar
Ansari16-Jan-201764... | SALARY REGISTER | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Sandip Chanda, As discussed over the call, We will check the below scenario and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sandip Chanda, As discussed over the call, We have rectified the below issue, Now the reported employee is visi... |
Reverse forms | Reverse form for below employees. 900177 Manoj P N 333201 B K Bhaskar Rao 900590 Rohan Howal 900174 Adiprakash H S | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Resolved | created_by: 2043020884409
time: 2021-04-27 08:21:42 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
Goal sheet issue | Om Malik (p0088) make changes in “
Sale of current asset”- KPI measurement to be mention as – “ Resolution of 15%
of the opening stock ( as on 01.4.2020 till 31.03.2021 ) of Current Asset” | Goal sheet upload | Customization | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12618, Hi Pratap Singh, Om Malik (p0088) make changes in “ Sale of current asset”- KPI measurement to be mentio... |
New KPI need to add | Please add new KPI included and weightage for Kanika Roshan (P2735) | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12616, Hi Pratap Singh, The below Employees goals can be added in the goals setting form and click save to grid. ... |
CTC to be moved in current table | Hi Vijay,
Please move CTC in current month for following:
Employee ID
Employee Name
890286
DENNIS DANIEL
890929
PABLO ESPINOSA DE LOS MONTEROS
Best Regards
Harsha Jaikalyani
Executive - Compensation & Benefits
Mobile (IN): +91 8378866943
Landline: 022 61083105
harshaj.service_provider@bicworld.com<ma... | salary moved | Product | Data Correction | null | Salary | null | null | null | Resolved | Hi Sonali, As per request, We have moved the below employees current payroll from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
KPI and Competency is blank | Lokendra Bhardwaj P2315. Rating in KPI and Competency
is blank even after “Saved successfully”. He is unable to Submit, as Rating
field is blank. Screenshot attached | Chrome & IE mismatch | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As communicated yesterday to Mr. Surendra Kumar, Please open the Application in the Google chro... |
FW: Adrenalin query - goals setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
The team members Francesca and Milica from Arabian ethicals are facing the issue where the performance management page is not opening... | Goal setting enabled | Product | Service Request | null | Performance Management | null | null | null | Closed | null |
ctc | Dear Srujana,
We have uploaded below employee’s ctc, but system has not been considered new ctc.
7156, 15642
Please check.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:imagedf7c9c.JPG@1d865ec5.47ae90d2]<https://himatsi... | CTC details has been moved | Product | Clarification | null | Salary | null | null | null | Closed | ?Dear Annappa,
We have checked CTC details has been moved. Please check and revert for any further clarifications.
Thanks & Regards,
Srujana.M.
"I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran... |
Leave for future years | How to stop colleagues from applying for leaves for next year 2022 | clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, Please set the re-initialization as Yes in the system and the system doesn't allow yo... |
Goal sheet issue | Akhilesh Narayan Mishra (P0474) Promoted from BBH to RBH so he is not able to submit, Goal setting. | Template mapping | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12608, Hi Pratap Singh, We understand that the Abhinav misra (P1399) not able to work in Goal Setting. As ... |
Spec_Amount is not adding in Net salary component | Dear Divya, The below employee Spec_Amount not added in Net pay. APH2272 | sum of these components will be part of net pay only | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Please provide us few minutes, we will analyze the concern raised on Spec Amount calculatio... |
Confirmation Form | The confirmation form gives attached error to reporting manager if they try to access. This screenshot is shared by Navin Amarnani - C181075 when he was trying to approve Pavan Garikapatis - C182068 confirmation. Same issue was raised by another employee previously. | Patch deployed | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Esha Patil Padwal, As reported query says, confirmation form access is not enabled for the user hence we will g... |
DBF calculation | As required, we have given below one
Sample. Existing DBF Calculation is Upload for 1 Day Processed Basic / Worked Days = Existing
DBF deduction. Now the requirement is, DBF deduction
should be Rs.200/- instead of 381/- because the maximum ceiling fixed for the
grade II is Rs.200/-. Hope you understand. ... | formula configuration | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12579, Hi Senthil kumar M S, As per your request ,We have taken session and working on the formula .We will ... |
Goal sheet issue | Ashish Pratap Singh (P2094) not able to do Goal setting, please check and resolve the swme | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12605, Hi Pratap Singh, We understand that the Ashish Pratap Singh (P2094) not able to work in Goal Setting. ... |
Goal sheet issue | Abhinav misra (P1399) not able to work in Goal Setting. Please check and resolve. Refer to attached screenshot | Template Mapping | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Abhinav misra (P1399) not able to work in Goal Setting. As per the ... |
Move CTC in current month | Hi Vijay,
I have uploaded revised CTC of following employee:
890990 -Darsha Shah
Kindly move that in current month.
Best Regards
Harsha Jaikalyani
Executive - Compensation & Benefits
Mobile (IN): +91 8378866943
Landline: 022 61083105
harshaj.service_provider@bicworld.com<mailto:harshaj.service_provider... | ctc moved | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Sonali, As per request, We have moved the below employee CTC to the current month, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
Goal setting approval not showing in Approval tray | Goal sheet of Praveen Nair P2311 is submitted him and shows
“Pending for approval”, however it is not reflecting in his Supervisor –
Mahendra’ (P0436) tray. There is no Goal sheet showing pending in reporting manager’s
tray too. Please advise. | IN QUEUE | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12591, Hi Pratap Singh, We understand that the Goal sheet of Praveen Nair P2311 is submitted him and shows “Pendi... |
Unable to Pay process Ampath_Employee | Dear Team, I am not able to Pay process for Ampath_Employee Pay group. Please find the attached Error screen shot for your reference. | Applied from date was updated wrongly | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/707494151, Hi Madhukara... |
AD users login issue | Hi, We are facing AD users HRMS login issue post changing the passwords. IT had reset his password multiple times yesterday, still employee was unable to login. Nikhil Singh - 11597 Please check from your end once. | Credentials worked | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, We will check this from our end. please join us in the below link: https://us02web.zoom.us... |
DOJ changes | Dear team, Please change the date of joining of the employee. Ecode : K00590 DOJ : 08-Apr-2021 | DOJ change | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, We will check and update the status to you., Hi Raveena Ramakrishnan, As the co... |
AR report | Dear Madam, we are unable to download the Attendance Regularisation Report.. please do the needful. Regards, Sowmya | duplicate transactions have been created in the Attendance table. Hence you are unable to download the report. Now we have corrected the same.
| Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12597, Hi Sowmya, We have checked, duplicate... |
Option to attach/upload PAN & AADHAR cards copies | Option to attach/upload PAN & AADHAR cards copies | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-27 04:45:08 UTC, Hi Ritu, As discussed, please join below MS Teams link, Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Regards, Gowtham. N Product Su... |
TAX computation Sheet Generation Error | Dear Team, Same Error Like OESL the Tax Computation Sheet generation error Reported. screen shot attached for reference.. | Message Editor suggested | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, For the reported query, navigate to Message Editor and choose the Message Type as Validation. 1. Click GO Button. 2. Click Synch M... |
spark | Dear Madam, spark is running very slow please do the needful. Regards, Sowmya | Clarification in performance Spark. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, the spark is worki... |
Showing early inspite of duty of more than 9 hour | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please have a look. I am showing early every day though I had a duty hour of more than 9 hour in a regular basis. Pls go through the attache... | As per shift End time, clock in clock out report shown the data | Product | Configuration | Attendance Management | Time & Attendance Management | null | null | null | Closed | Hi Tanuj Mukherjee, From the given query, we observed that the user facing LATE note in the clock in and out status, will will verify and share the status on priority., Hi Tanuj Mukherjee, As per the system, if the signout is done before the shift end time. it will show as early in the clock in out report. Already y... |
Error in pay process | Hi, We are trying to run payroll for April 2021 but pay process is not getting completed and the following is error message.
Line: 1
Message: The type of column "MEDGMP" conflicts with the type of
other columns specified in the UNPIVOT list. | deployed the alter patch | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12030, Hi Suresh Nahar, As discussed over the call, Please connect the below link https://fastsu... |
Experience Letter upload | Experience Letter shared through mail needs to be uploaded in the system. | Letters uploaded by using common upload tool. | Product | Service Request | null | Setup Adrenalin | null | null | null | Closed | created_by: 2043097241383
time: 2021-04-28 17:12:28 UTC, Hi Supulaxmi, Experience Letters have been uploaded in the system. Please check and confirm. Regards, Judhistira.M |
travel request approval notification issue | Hi, It has been observed that travel request approved at both the level shows different approvers/actors name in approval mail notification even if the approver are same at both the levels. Request to help us fix it immediately. Regards, Pinkiiy Raval | pinkiiy approved the transaction | Product | Clarification | null | Travel Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/190870825 Thanks and regar... |
Carry forward of Candidate details from Talent Acquisition to HR foundation Module | Hi, The Candidate Skill,experience,education,certificate details has to be carry forward from Talent Acquisition to HR foundation Module. We were informed that it can happen through Adrenalin configuration setup-> MOVE_CAN_DATA. But it doesn't work so request you to do the needful at the earliest. Regards, Pinki... | null | Product | Clarification | null | New Hire On-Boarding | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12655, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/190870825 Thanks ... |
bank details | dear madam, kindly delete the bank account of the employee indus "00000". EMD ID: 109798. Regards, Sowmya | We have removed the bank details. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12708, Hi Sowmya, We have removed the bank d... |
Re: PACE Performance review initiated by Harshpal Khera for C#17 Apr 20 - Mar 21 has been approved. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, please clarify on the below email.
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/... | Clarification on self appraisal rating | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran,
As will discussed we will check the reported query on PMS and will share the updates with you shortly.
Regards,
Jayakrishnan. N
Product Support, Dear Jay
With regards to the below email . Performance review points are different
from the actual points provi... |
self Appraisal not submit | Sunil Garg P0739 not able to submit the self Appraisal, refer to screenshot | Training Details | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the "Internal System Error" while submitting for the Sunil Garg P0739 not able to... |
Indus bank details | Dear Madam, please delete the Indus bank details of the employee so that we can update the correct bank details, EM ID: 102083. Regards, Sowmya | Incorrect bank details has been removed. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, As per your request, we have remove... |
Car conveyance - issue | Salary Entry form is showing zero. But Processed value is showing
16000/-
EMPLOYEE CODE
CAR_CONV
1363
16000.00 | CTC computation is not done properly | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As discussed over the call, Car Conveyance is need to be changed to Zero while CTC upload... |
Update Brand for Inactive employees | Hi, Please update Brand for attached list of inactive employees. | Service request | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, Please join below link, https://us02web.zoom.us/j/88100368721?pwd=eHpoS1oxdmdJNW1tcFRzU1dWM2FqZz09 ... |
Provision for Apr'21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
pls share the provision for this month.
--
Thanks & Regards,
*Jatinder Kumar Sharma*
*Deputy Manager - Human Resources*
Religare Broking L... | CHANGE REQUEST PROVISION DATA | Product | Clarification | null | Setup Reports | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check and share you the data. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, The provision for APR month is 0.5 day. Below are the tickets for your reference. Please check and let us know in case of any further clarifications. Thanks & Regards, M... |
Rating is not getting saved. by Dinesh Sharma (P2491) | Rating
is not getting saved. by Dinesh Sharma (P2491) Please check and resolve the same. screenshot attached | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As discussed over call, the Employee - Dinesh Sharma (P2491) is saving the Self appraisal in th... |
salary register FOR CURRENT MONTH download problem | Dear Team, i am unable to download the salary register FOR CURRENT MONTH IN AHEL. | Made changes in pa_salary_register_current sp | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, As discussed the issue with regard to salary register export has been resolved. Kindly check and... |
Unable to change employee details | Employee 29891 shift need to be changed to general shift {G008 - General
Shift (08:30AM-05:00PM)}, transaction goes as failed transaction every time. Changes were being done through employee movement. | As we checked, The position text 1 value is 999.99. Due to this value "arithmetic overflow error converting numeric to data type numeric" error occurred. We have made it as null and done employee movement. | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regard, Veerapandian R, Hi Aishwar... |
FTE paygroup missing in Bank Statement | The newly created pay group FTE is not appearing in the Bank Statement. Also, if we try to generate a separate bank statement for this paygroup, the statement is coming without any data. Please do the needful. | Net Percentage has been updated. | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/... |
Unable to Generate Horizontal Tax Computation Report | Dear Team , I am Unable to Generate Horizontal Tax Computation Report, Kindly fix the issue on priority basis. | We have addressed the reported concerns. Please check and confirm from your end. | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/636466192 Rega... |
below 500000 Salary employees are getting tax | below 500000 Salary employees are getting tax | Onetime tax formula wrong | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As discussed over the phone, the ONETIME1 formula is wrong. We have corrected the same. Please check a... |
Employee are not reflecting in goal setting status report | Some Employees are not reflecting in goal setting status report | Run the scheduler from backend. | Product | Service Request | null | Goal Management | null | null | null | Closed | created_by: 2043097241383
time: 2021-04-28 10:58:19 UTC, Hi Priyanka, As guided over the remote session, template mapping has not done for these employees hence please do the mapping in Template mapping Form and confirm. Please revert for further clarification. Regards, Judhistira.M , Hi Priyanka, ... |
FW: Goal setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-we are receiving a lot of issues with goal setting this time..example attached..can you please review what is the concern here.
Regards,... | Goal setting enabled | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Amit,
Below mentioned employee position has been mapped to KPI only by today. Request you to check the goal-setting now and let us know of any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design... |
Work Flow Forms | Approved forms are not updating in attendance calendar For APL01831 raised AR request for 6th April 2021 in time based and got approval but which is not reflecting in attendance calendar | Clarification on AR | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis we understood that the mentioned employee has raised time based AR as well as day bas... |
Change of Tax Declaration from New Scheme to OLD Scheme | Dear Team, As per the User Confirmation, the Tax Declaration required to change from New scheme to Old Scheme. Employee Code : 60092 Employee Name: Srinivasan | Opting to another regime after pay process | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, As discussed over the phone, the pay process has been completed in system due to which employee will not be able to opt for old tax reg... |
FW: Adrenalin issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate the goal setting for the below team members and all the other employees with the same designation.
1. GADDEGH... | Goal setting enabled | Product | Service Request | null | Performance Management | null | null | null | Closed | ?
Hi Mam,
Below positions has been mapped to KPI. Kindly check and let us know for any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai... |
not able to upload leave | I am not able to upload leave for emp.no.7294 | Done the changes | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rambha Devi, Requesting you to connect the below link to check the reported concern. https://fastsupport.goto... |
Settlement of one employee is not processed correctly | Settlement of one employee is not processed correctly | round off | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Please join the below session link. https://fastsupport.gotoassist.com/673104758 Thanks and... |
To configure New Fin year setup (2021-22) | Pl configure New Fin year setup (2021-22) in the application | Patch deployment FY 21-22. | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, As per your advise application & DB backup is taken. you can proceed on the new fin year setup, Hi Chittibabu M, As per your ... |
selected option is not working after pay process | I have selected ESI as Yes for one employees but it is not working | null | Product | null | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Please join the below session link. https://fastsupport.gotoassist.com/673104758 Thanks and... |
FW: Adrenaline Mob App Error-0011 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Employee is facing the below error.
Kindly rectify.
Thanks
Sonali
From: Bharat Vyas <Bharat.Vyas@artfertilityclinics.com>
Sent: 28 Apr... | Mobile application Working after the password reset. | Product | Clarification | null | null | null | null | null | Closed | Hi Sonali Srivastava, As discussed over the call, after the password reset mobile application is working !! Abirami K |
Urgent: Please create a Dummy employee in Adrenalin | Dear Vijaya,
As discussed, Please create a Dummy employee ID as per below ASAP.
Employee ID : CH0001
Employee Name : Dinesh Kumar Mittal
Designation : Chairman
Position : Chairman
Date Of Joining : 27-Apr-2021
Location : Head Office
Department : Corporate
Reporting Manager: Self
Functional Reporting Mana... | Employee creation | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Sandip Chanda, As discussed over the call, For the below query, We will create the dummy employee and confirm from our end. Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sandip Chanda, As discussed over the call, We have created the new dummy employee code ... |
Save & Submit not visible on Goal Setting page | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Employee 116011 is trying to submit his goals which was rejected by his manager. But he is unable to do so, as the Save & Submit buttons are... | Cleared submitted and pending Goal review. | Customization | Service Request | null | Goal Management | null | null | null | Closed | Hi Amolika, The reported concern was due to the Goal review already submitted by the employee and pending approval. We have now cleared the pending Goal review, and save & submit options are enabled in the Goal setting. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadr... |
Login issue for Mr.Shivaram Reddy | Dear Team,
Emp is not able to login to the adrenaline page.
Request you to pls look into the issue.
Thanks & Regards,
M.Leela Rani
BHEL-GE Gas Turbine Services Pvt. Ltd.,
Quadrant No. 1, 7th Floor, Module - A1, A2, A3,Cyber Towers, Hitech City, Madhapur,
HYDERABAD - 500 081.
Website: http://www.bggts.com<... | Clarification / Requested to use Login ID update to correct login | Product | Clarification | null | Employee Information | null | null | null | Closed | Dear Leela Rani, As guided you earlier , Please do the LOGIN ID UPDATE data upload with the LOGIN id that user trying. In Adrenalin When employee created his employee id Will be given as LOGIN ID . As your team is using an different ID like SOS id's you need to do the LOGIN ID upload once the SOS Is created. P... |
Issue in Attendance regularization for 27th March 2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We are facing huge issue regarding the attendance Regularization for 27th March 2021. The issue was that was 4th Saturday and on that day ou... | AR raised by the employee | Product | Clarification | Attendance Management | Absence | null | null | null | Closed | Hi Tanuj Mukherjee, From the given query, we observed user not able to regularise for the date 27-Mar-2021, we will verify and do the needful on priority., Resolved, Hi Tanuj Mukherjee, Based on your above response, The reported issue related to Attendance regularization for 27th March 2021 has been resolved. ... |
Issue with Tax Deduction | Hi Team, Staffs having zero tax liability but one time
tax showing as deductible ( I have attached EMP114 tax computation for
reference). For further clarification contact Rajesh - 9108025503 Regards Abbas | Onetime 1 formula change | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Mirza Abbas, As per the reported query, we understood that the One time tax is getting deducted. We will che... |
Investment Declaration Save but not Submit | Hi Team, We require report where employees has saved tax declaration in harmony but not submitted in Verify tab for the financial year 20-21. Please provide reports from front end as soon as possible. Thanks and Regards, Jitendra Jethwa 9022679982 | Ireport creation | Product | Service Request | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jitendra Jethwa, As discussed we understood that you need a saved status tax declaration report. Please join... |
Employee activation | Hi Team, Manoj is an Employee we have retained him and want to change his status from Resigned to Active employee Pls do the needful Best Regards Mitrapal R B | Employee Reinitiation suggested | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, For the reported query, kindly navigate to Employee Reinitiation form and reinitiate the employee... |
To change the company name in the application | Pl. change our company name as RORITO INTERNATIONAL PVT. LTD. in all the places where it's applicable in the Adrenalin application (forms, payslip & reports, etc.) This is applicable from 1st Apr 2021. | company name change | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query ,We have understood that need to change the company name in application. Please join this ses... |
self-appraisal forms have directly gone to S+2 instead of S+1 | The reporting of below employee were updated yesterday. Now
their self-appraisal forms have directly gone to S+2 instead of S+1. Please
check and advise.
Employee Id
Employee Name
Location
FRT
(S+2)
ART
(S+1)
Skip Level
P... | Data Correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the reporting of below employee were updated yesterday. Now their self-appra... |
Grade | Dear Srujana,
We have uploaded below employees ctc changes. Latest grade allowance is not showing.
7029
7030
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:imagea2b2ff.JPG@ee0004bd.4b80dc65]<https://himatsingka.com>
... | we have moved the CTC details from future to fixed tables. Please do the pay process and revert for any further clarifications. | Product | Clarification | null | Salary | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have moved the CTC details from future to fixed tables. Please do the pay process and revert for any further clarifications. Regards, Srujana.M |
Reprotees not reflecting under 'Nominate reportees' screen | Please
note that below mentioned employee is not able to nominate his reportees for
‘Data Management SOP’ training under’Nominate reportees'. His reportees are not showing under ’reportees’. Emp
ID- 4059 Emp
Name – Sakthi ganesh. His reportees -
3052
Sunil
Kumar Sarihaddu
... | Position not mapped | Product | Configuration | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, As per the reported query, we understood that user is not able to nominate the reportees. Pleas... |
Emails not triggering | Hello team, We are not receiving emails from enotify since yesterday 04:52 PM. Please fix it soon as many things would be depending on enotify emails. Thanks, Varun | Provided the clarification. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked from our end and found that the mails are properly triggered from... |
Confirmation date change- 32969 | Dear team, Please change the confirmation date in the confirmation letter of the employee. Ecode : 32969 Confirmation date : 01 May 2021 | confirmation due date change | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12602, Hi Raveena Ramakrishnan, From the above description, we understood that you like to change the confirma... |
Salary Computation | Work days is Zeor but salary is processing in negetive valuew
Bangalore
Apprentices
APL37214
ALEEM SHEKH
Minus processed for Zero
Attendance in STIPEND,GROSS_EARN
&GROSS_DED Component | DOJ and DOL is same | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have taken the connection and analyzed that the mentioned employee has joined on 13 APR 2021 and... |
Goals to be rejected | Hi Greeshma, Goals have been approved for AQ019397, can you please have the same rejected and confirm. Thanks Ansu Singh | data correction | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you would like to remove the mentioned employee's goal. We have ta... |
FW: Goal setting 2021 - Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sarvanan,
Please activate goal setting for all HSE Engineers from EE&I including the one from the below email.
Thanks,
Kritika
[ci... | Goal setting enabled | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi? Kritika,
Below changes has been done.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.com<mailto:Sa... |
RE: Not able to update Goals in Adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sarvanan,
Please activate goal setting for all Bid Engineers from GCG-Engineering services including the one from the below email.
Thanks,
K... | Goal setting enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | ?Hi Kritika,
Below positions has been mapped to KPI. Kindly check and let us know for any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chenn... |
FW: 2021 Goal Setting Session for New Joiners | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sarvanan,
Please activate goal setting for all the instrumentation engineer from EE&I Including the employee from the below email.
Thanks,
K... | Goal setting enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Kritika,
Due to payroll, we are unable to respond immediately. We have done the below changes. Please check and let us know for any clarification.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot... |
FW: NP format upload |
Dear Judhi,
Please help me uploading this data as I wanted to change NP days for FTC employees. I am getting below error while uploading.
Thanks & Regards,
Harish Bhosale
Human Resources
From: Harish Bhosale/NBHC/HR
Sent: Monday, April 26, 2021 10:11 AM
To: Supulaxmi Konar/NBHC/HR
Subject: NP format... | Effective date corrected. | Product | Data Correction | null | Setup Adrenalin | null | null | null | Closed | Hi Harish, We understand that you are getting error message while uploading data. We called you to guide on the same but did not get response. Please let us know the convenient time to connect and work. Regards, Judhistira.M, Hi Harish, As discussed, we have corrected the effective from date and data up... |
Data unavailable in Travel Expenses report 566 and Travel Explanation expenses report 566 | Earlier Travel Expenses report 566 and Travel Explanation expenses report 566 where unable to download, now we were able to download the report but the fields are blank and data are not available in the report. | Done the changes | Product | Configuration | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sathyanarayanan S, Requesting you to connect the below link to check... |
Sign in pop up | Colleagues are not receiving sign in pop's please check. | null | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12666, Hi Sheralyn Racheal Ireland, Please join the below session link. https://fastsupport.gotoassist.com/26... |
Fwd: hris login error - Anurag goel (56920) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
can you check employee is not able to login to HRIS.
---------- Forwarded message ---------
From: Ram Murthy Dusi <ram.dusi@religare.com>
Date: Wed, ... | clarification on AD domain | Customization | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, we have observed the employee's mail id is anurag.goel@religare.com and Login id (RELIGARE\anurag.goel) are updated fine in the system, the employee is trying to login as RBL\anurag.goel , hence the error is reflecting. Please check and try with correct login domain det... |
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