subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Leave Proration | How
does the system calculate leave for colleagues based on their joining date? How does the proration work in the system? | null | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, Please join the below session link. https://fastsupport.gotoassist.com/261702583 ... |
Unable to download the salary register for current month | Unable to download the salary register for current month | Report server is restarted | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Santanu Roy Chowdhury, Please attach the screenshot when trying to generate the salary register for the current... |
Re: Timesheet issues | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Associate is not able to fill the timesheet on 16th Mar 2021.
1WL Phani Kumar Achanti
Thanks
Balaji.Damodaran | Human Resources... | Clarification provided | Product | Clarification | null | Timesheet Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported issue on timesheet of the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the mentioned associate has joined on 12 MAR 2021 only and the project ... |
Need to Updated Confirmation Effective Date | Dear Vijaya,
Please find the attachment and update the "Confirmation Date" in Adrenalin.
Employee Id
Employment Status
Confirmation Date
16558
Confirmed
01-Apr-21
16002
Confirmed
01-Apr-21
15763
Confirmed
01-Apr-21
15591
Confirmed ... | confirmation date updated from the back end | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We will update the confirmation date of the attached employees and confirm fr... |
Goal Setting transaction not visible in approvers workflow | Dear Team, Please assist here, ECN 67719 has submitted Goal Setting transaction, but approver-47052 is unable to view the transaction. Please check the disconnect and assist. Regards, Chaitali | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Zoom 3.6.0; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We will analyse the concern raised on Goal setting form not getting displayed und... |
Spot section update in HRIS | Hi, Pls note I have upload some images in Spot section in HRIS,kindly review and update it and confirm once it done. | We have copied the uploaded images to another application server and synched. Please check from your end and let us know. | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev T... |
Urgent - Bug in Income tax calculation | Dear Niraikalai,
Please be informed the tax should be zero inspite of that the income tax has been calculated. PFA the tax computation sheet. we got struck in the payrolls because of this. | Done the changes. | Product | Configuration | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 Edg/90.0.818.49
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Samuel George, Requesting you to connect the below link https://fastsupport.gotoassist.com/33... |
ESIC contribution has not deducted for ESIC covered employee | Hi Team, ESIC contribution has not deducted for the employees covered in the ESIC. | formula is changed | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Lishma Soni, Please connect to the below link and showcase the issue https://fastsupport.gotoassist.com/ Key:528138666 Abirami K, Hi Lishma Son... |
CTC Upload is effecting | Hi, Please find attachment, We are uploading CTC for few employees ( 4 (New Join) + 2 (Salary Revision)) I request you to check at the earliest because we are now working on April Salary. | Clarification provided for new ctc not reflected in the salary register | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043097497860
time: 2021-04-29 17:49:32 +0530, New Joinee salary is not showing in people
connect. A... |
Share PMS reports to Astrid | Share below reports to Astrid. Goals Summary Report All Score | Sending reports to HR team on behalf of Gyanamayee. | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-29 12:17:33 UTC, Hi Gyanamayee, Please find attached reports shared to Astrid over email as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Reversal for Annual Review | Reverse form for below employee 900512 Anil Kumar Gupta | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-04-29 12:16:17 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
Goal sheet issue Nidhi Sharma (P0012) | Nidhi Sharma (P0012) not able to submit Goal setting | Clarification | Customization | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, While checking in the Manage Template form, for the position - "Central Support Manager - Colle... |
Inactive employees are not appearing in one excel sheet | In salary register Inactive employees are not appearing in one excel sheet | Salary Hold is YES | Product | Data Correction | null | Payroll Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi team, Settlement employees are not reflecting in the Salary register , Hi Divya N, Please join the below se... |
FW: Please Check This Neeraj Ji | Dear Team,
Please do the needful.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapital.com
fbn-02.png
From: Neeraj Bhardwa... | Did some cleanup with regard to mismatch in balance of leave request form and leave balance report. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Anoopsingh, We understand that the below error is thrown in the Leave. We will share the connection check the issue and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130.... |
Goal sheet issue | Not able to submit goal setting Rajat Gupta | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, The goal has been reset and reinitiated the goals for the Employee - P0336 ^ Rajat Gupta. Pl... |
Goal sheet of Atish Jadkar P0860 | Goal
sheet of Atish Jadkar P0860 to be updated as Branch Credit Manager. Currently, it is updated as MCSOP | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Please check now as we have reinitiated the goals Atish Jadkar P0860 to be updated as Branch Cr... |
Attendance Regularization form missing from TL's view | Attendance Regularization form missing from TL's view FMNO - 90767 | AR is moved to Inqueue . | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, As per the query , we have understood that AR Please join this session https://fasts... |
Re: Adrenalin issue | Hi Amit,
We are looking into this, will check out the current set up and share you the feedback shortly.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Che... | access has been enabled | Product | Configuration | null | Workflow | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-please confirm if this is closed. This is priority for us to ensure new employees are configured properly and able to access the tool witho... |
Goal setting final check - 29-04-21 | Dear Gowtham,
Pls check goals setting 21-22 and also all reports. We are launching goal setting on 1st May.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway ... | PMS setup assistance & verification. And back end initiation of PMS. | Customization | Service Request | null | Calendar Setup | null | null | null | Closed | Hi Gyanamayee, As requested, we have verified and executed the PMS initiation scheduler via the back end. It has been initiated for 589 eligible employees as per the configuration. The same was confirmed from your end by referring to "Goal Setting Status Report". Regards, Gowtham. N Product Support Adren... |
Leave Encashment | For APL19628 Separation activity started and all the approvals are approved after completion of Final Closure his EL balance is auto encashed but in leave configuration it is updated as No | Patch - QA_132_ADL_2009_16075, QA_573_ADL_2009_18458 | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As disucssed over call, For APL19628 Separation activity started and all the approvals are approved... |
Weekly off status is not displayed for 17,18,24 and 25th April 2021 | employee weekly Off status is not visible Best Regards Mitrapal R B | scheduler services is stopped | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/565472628 Thank... |
Remarks saved by Approver | Need remark details saved by Approver. | Clarification. | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | created_by: 2043097241383
time: 2021-04-29 09:55:51 UTC, Hi Minal, Request you to refer Goals summary report to check remarks details saved by Approver. Please check and revert for further clarification. Regards, Judhistira.M, Hi Minal, As discussed, approver's remark details are available in Goal sum... |
Resignation pending to be moved to next level | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
803547 - SHRADHA AGARWAL's resignation is pending for approval with 805043 - NAVNEET AGARWAL.
Please remove this from Navneet Agarwal and ... | actor id changed | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sonali, As per request, We have changed the actor 805043 to 803524 from our end. Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Hi Vijay,
803524 approved her resignation and again it went for approval to 805043 – this is incorrect.
After 803524 approved, it should go t... |
Not able to change 3004 to 1244 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please look into it.
[cid:image001.png@01D73D1E.D341B150]
Regards,
Radhakrishnan (RK)
[cid:image002.png@01D73D1E.D341B150]
Th... | Clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Radhakrishnan Ganesan, Can you please try now to create the employee , We have configured based on your request. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856, Hi Deepan,
Issue with IC now.
[cid:image001.png@01D73D22.7F90D6E0]
Regards,
Radhakrishnan (RK)
[cid:i... |
Error in self Appraisal | There is an error in self appraisal process. Please advice us to correct this. | Self Appraisal L3 report | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12739, Hi Senthil kumar M S, As discussed over the call, We have requested team to get the Self Appraisla L3 rep... |
Access Details - Deeba Mirza, Arya Niar , Nazia Begum | Hi Rumana, Kindly request you to add Deeba Mirza to the list for receiving Record Resignation's and help desk query escalations. (Nazia wants to discuss on the same and will contact you tomorrow). For Arya/Nazia - they have tried to access the Adrenalin helpdesk ticket tool, but not receiving emails for acces... | clarification mentioned in ticket. | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Judaea Vanbuerle, For the new support tool, for Arya and Nazia, the user name will be their Email ID and the Password is osb@12345. Please ask... |
Scheduler didn't run properly on few days for some employees | Employee
ID
Employee
Name
101166
Nagaraj.S
108747
Aruna.R
111019
Premananth.K
108480
Abser.A
114357
Sivabalan
V
117073
Sagar
Gaurish... | CURRENT PERIOD NEGATIVE BALANCE limit is set as 55 in system | Product | Configuration | Leave Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per the query ,We have understood that Auto leave debit is not executed properly for these employe... |
Not able to update Bank account number | Not able to update Bank account number | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Transaction Pending Error | For APL19628 in Final Closure we are facing the issue Transaction Pending for approval | Sepration Pullback is pending so | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As discussed ove call, we will check for the Employee - APL19628 in Final Closure form that while ... |
HRMS - Record resignation : Resignation reason update | Hello team, Please find the list of Resignation Reason which needs to be updated under Record Resignation on HRMS. Request you to remove all the current resignation reasons and update the below shortlisted reasons only in the drop down.
Resignation
Reasons
Dissatisfaction with Compens... | Configuration steps has given | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhasri Samantray, Navigate to "Reason Master" choose the reason type as "Separation" and create the same. ... |
RE: CPL PP balance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Gowtham,
As discussed, EE C0009 has availed CPL on 30th Mar 2021 & 31St Mar 2021 however, he informed us about the availed leaves in the month of Ap... | Service request | Customization | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta, We will check on the requested requirement and keep you posted on the progress of the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Shweta, We have now moved the truncated balance of 1.25 days to the e... |
unable to change cost classification | Dear TEam, Unable to change cost classification of following employee :
NBHC04510
Rohan H
NBHC05954
Hariom Rathor
NBHC06116
Praveen Arumugam
NBHC06119
Ravi Honnappa shirahatti | Guided to change cost classification though Employee Movement Form. | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, Please let us know the exact error you are getting while changing cost classific... |
Unable to change employee photo | Hi, Unable to change employee photo in employee attachmement though the photo is in .png format and under 1 mb. Regards Aishwarya | As discussed over the call the format of the photo was not supporting hence the issue occurred. new photo has been uploaded from your end and it gets uploaded successfully. | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwarya KV... |
TDS is not calculating in salary register | Dear Concern, TDS is not calculating in salary register for this month. Kindly check | Financial year patch deployed | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara Chavan, Please join the below URL to join us through the Zoom connection. https://us02web.zo... |
Blood Group details not available in QCR_088 report | Dear Team We have noticed that, Blood group details are not reflecting in the QCR_088 report for the attached list. Kindly validate and update the blanks in the system. | We have checked employees' nationality and the Blood group is showing blank in the personal information form. | Customization | Data Correction | PIMS | Monthly Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Balaji Damodaran, We understand that the Blood group details are not reflecting in the QCR_088 report for the... |
Salary Register - data not appearing | EMPLOYEE CODE
EMPLOYEE NAME
15326
AMOL MAHADAV KADAM = Rs.6000/- Xray allowance is
appearing in Salary entry Form now but not appearing in the Salary Register
8555
RANJAN B = Basic 21562/- is appearing in Salary Entry Form but not
appearing in Sala... | CTC upload is not done properly | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12707, Hi Senthil kumar M S, Please verify this employee Salary data . CTC Computation is not done properly . we... |
Unable to do Self Appraisal (117510) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Employee (117510) is unable to do self appraisal in the system. He is receiving the following error. His goals have been approved.
[cid:i... | Self appraisal was saved before Goal setting was approved.
Also, he was able to saved Goal in Goal setting again. | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Amolika, We have now resolved the reported concern for the reported employee. Self Appraisal form is now loading with all relevant information. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
clearance activity of Ayushi Mittal (P2011) | Kindly get the notice waiver remarks incorporated in the clearance
activity of Ayushi Mittal (P2011) . The clearance head will be “HR Activity” and the remarks will be “Notice
period waiver approval given by CPO”. | Data correction | Customization | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12730, Hi Pratap Singh, Kindly confirm that the Employee - P2011 's “HR Activity” is having the remarks of "R... |
Unable to download Bank Statement | Today is our payroll, we are unable to download the bank statement, kindly look at it on an urgent basis. | There was a mismatch in the RDL. we have uploaded the RDL and the form worked fine. | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, Please join on the below given session link https://fastsupport.gotoassist.com/861058874 ... |
Apr21 Confirmed F&F need to open | Dear Team, Please do the below mentioned Apr21 confirmed F&F need to open Kindly do the needful at the earliest .
300023
Pushpalatha Manjunatha | Done the changes. | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12700, Hi Madhukara H S, Requesting you to connect the below link https://fastsupport.gotoassist.com/752862456 ., Hi Madhukara H S, As discussed o... |
RE: Leave encashment workflow | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We have to do the changes in leave encashment workflow. We have to remove the approval workflow and just keep the intimation workflow.
Need your gui... | Clarification | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | Hi,
As guided by Gowtham we have done the required workflow changes.
You can now close this ticket.
Thanks & Regards,
Shweta Ghule Singh
Senior Associate HRIS
[cid:image001.png@01D73CFA.B94FE330]
|
Tax calculation i.e HRA Emp id 619 | Can you please verify HRA calculation for emp id 619. Thanks Suresh Nahar | Done the changes. | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Suresh Nahar, We will initiate the session and check on the above-reproted concern please pro... |
need to removed KPI goals | Vinisha Damodaran (P1668) unable to remove highlighted KPI goals in HRMS.
Kindly remove the same confirm. Screenshot attached | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12730, Hi Pratap Singh, AS per the request, the highlighted KPI goals in HRMS has been removed for the Employee -... |
employee detail report modify | Dear Team, kindly add below mention fields on employee detail report HR Designation Position Category Preview FPR Name HOD Name | Ireporter created | Product | Service Request | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As discussed, we will check and confirm you on the feasibility to add the columns. In MIS re... |
Competency field is blank | Competency field for Pushpendra Patel P1581 is blank.
He is unable to submit Self-appraisal. | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12709, Hi Pratap Singh, Post Analysis, both the employees goals are submitted/Approved without the Competency ... |
required ESIC card upload in employee attachment | Dear Team Kindly upload ESIC card of all employees on employeeattachment. kindly create new folder and then upload it. please find all employees esic card from below link Z:\PayRoll_Reports\Mohit\2021\ESIC
IP DETAIL\NORTH | Uploaded via common upload tool | Product | Service Request | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, The data can be uploaded via Common upload tool which is available in the application server... |
conv adjustment not reflecting in acual | empcode 16973 conveyance nagative adjustment amount not reflecting in actual in payslip. | null | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, As discussed with Ms. Sreevalli, the arrear amount has been given as a adjustment amount in negati... |
Goal sheet issue | Sophia Fernandes P2121 had a role change recently. she is unable to proceed due
to below error | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12725, Hi Pratap Singh, We understand that the Sophia Fernandes P2121 had a role change recently. she is unable t... |
Email's not being trigerred | Hi Team, We observe that though the scheduler CSV EMP DATA EXPORT 655 is active, the emails are not being triggered daily, Please look into it. Thanks Ansu Singh | clarification given | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, During the session, we have checked and found that mails are trigged but status showing pending in ... |
Measure field is showing blank | The Measurement criteria and How to Measure field is showing
blank for user – Darshan Sheth P1530. His Goal sheet is of RCM and there are
many parameters to update. | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Measurement criteria and How to Measure field is showing blank for user ... |
FW: Goal Setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate goal setting for the below employee no’s and the similar positions from Prime hospitality.
Thanks,
Kritika
... | Goal enabled | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Kritika,
Below employees position has been mapped to KPI. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Ema... |
Goal setting approval not showing in Approval tray | Ravi Kumar Mallapureddi (P1651) submitted my goal setting earlier,but same was
not reflected in my reporting manager Mr. Phani Kumar’s id (P0068) | IN QUEUE deletion | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12722, Hi Pratap Singh, Please check now in the Ravi Kumar Mallapureddi (P1651) submitted goal setting and the s... |
goal setting in not initiated | The goal setting for P0729 ^
Vijay Kumar Ray is not yet initiated. Please do the needful | No template created in "Template Mapping" form. | Customization | Configuration | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the goal setting for P0729 ^ Vijay Kumar Ray is not yet initiated. We w... |
Bank Detail Upload Error | While uploading the in file getting below error. 1:- There is no branch for this bank name ICICI BANK LTD while trying to insert 2:- Record already exists while trying to insert File attached FYR | clarification given | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi HR OPS, As discussed over the phone, in Employee Corporate Bank, for ICICI Bank LTD, the Branch name has been g... |
The Competency Tab is blank | The Competency Tab is blank for Dipesh Gala(P0664) and Nilay Dalal - P2548 .
please refer screenshot below and enclosed. They have opened in Chrome | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Competency Tab is blank for Dipesh Gala(P0664) and Nilay Dalal - P2548 .... |
Queries - HRMS l COMQUEST | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
I would like to schedule a call at 02:30 pm IST to clarify some functionalities on HRMS.
Thank you!
Regards,
Radhakrishnan (RK)
[cid:i... | As discussed, we can have call by 2:30 PM. | Product | Clarification | null | Workflow | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
+ @Deepan Murugan<mailto:deepan.m@myadrenalin.com>
Regards,
Radhakrishnan (RK)
[cid:image001.png@01D73CED.BA6A3FC0]
, Hi Radhakrishnan Ganesan, A... |
Old tickets | Good, for simple and new ticketing system. What about the old tickets, how to view those. Please bring those to the new system. | clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Sandesh, OLD tickets can be viewed in the CSP portel it self .CSP portal is still available... |
Error while uploading Matrix-3 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
While uploading Matrix-3 using Data upload for one employee, we have received the following error (Refer Snapshot below) :
You are requested... | Clarification | Product | Clarification | null | Job Structure | null | null | null | Closed | Hi Greta, Please fill the Matrix Type as "Matrix Manager 3" and upload the sheet and share your feedback. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
ESIC & PT for Tamilnadu error | Dear concern, We are having error in ESIC & PT for TAmnilnadu | Tamil Nadu and Orissa PT slab has been updated properly | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12741, Hi Yugandhara Chavan, From the above description, we understood that ESI and PT wrongly calculated for the... |
LTA claim in Tax Declaration | Hi Srujana,
As per Income Tax act, an employee can claim LTA as per LTA block of four years. The current block is 2018-2021.
Could you please confirm below points on LTA:
1. Is there a control in Adrenalin that checks how many times an employee is claiming and is it under the block ?
2. While employee... | Clarification in new income tax ACT points | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | Hi Sonali, We have checked with our internal team for the below reported ponts. Is there a control in Adrenalin that checks how many times an employee is claiming and is it under the block? Aes Remarks: YES, it is avalible. While the employee declares LTA in the”Tax Declaration” form, can the system give inf... |
Need correction in LOAN deduction | Hi, In the month of March from our End we have not deducted EMI deduction for Emp. 1221_Rashida. Now 2 EMI's reflecting in April Salary process. Request to correct in the system that 1 EMI has to deduct in April & so on subsequent months. -Swapnil Tawre 8329295434 | In the "Loan Reschedule" we can change using the "Principle Amount Based Loan Reschedule"
mention the Principle amount and click the "Show Schedule" then the system will show the new loan scheduler.
| Product | Service Request | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043097497860
time: 2021-04-30 16:58:47 +0530, Hi Swapnil, From the above description, we understoo... |
PMS Issue | Dear Jay,
As discussed, the employee's goal setting has been approved but the employee is still not able to process his performance appraisal. Please check and do the needful.
[cid:image001.png@01D73DE0.2CE82920]
Regards,
Nainesh
Disclaimer Notice: This message (including attachments) is legally privileg... | Appraisal end date update | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Nainesh, We are working on the reported query on performance appraisal issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, Post analysis we understood that the appraisal end date was mentioned as 30 APR 2021 and hence the ... |
Re: REQ4109045 - Pulse issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Dhivya,
User R21286 has by mistaken raise the time based AR with wrong time. but now he is not able to do the cancel attendance regularization . Ple... | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Akhilesh.prajapati, Post Analysis, the Time based Attendance regularization was raised by the Employee - R21286 on 20-APR-2021 and it has been approved by the approver JANYANTH - R19451. (Attached the screenshot for your reference). ALso if the transaction is pending in the Approvers queue then we can reject ... |
Record Resignation - Reassign Role Player | Dear Jay,
Further to our conversation, we have observed that reassign of team tab is missing in the record resignation process while approving the same under the record resignation.
Also, the PAN number is made mandatory on the onboarding process. However, the new joinees are able to process the same without prov... | Clarification PRovided | Product | Clarification | Separation Management | Separation Management | null | null | null | Resolved | Hi Nainesh, We will check the reported query on reassign role player missing in record resignation form and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Nainesh, We have checked with internal team and understood that only in final closure form 'Reassign ROle' opt... |
Behavioral Training Need List - PMS | Dear Team,
Request you to share the list of Trainings (Behavioral) that shows under drop down in the HRMS PMS (Adrenalin) so that we can add to programs in the list.
Thanks & Regards
Pratap Singh
| Data | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Pratap Singh, As per the request, we will share the list of Trainings (Behavioral) that shows under drop down in the HRMS PMS (Adrenalin) We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT... |
Removed Resignation backend AYE4527 Santosh Kumar Namdev | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please Remove Resignation AYE4527 Santosh Kumar Namdev , He is a Terminated
Employee .
Please confirmed when you completed .
... | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Hroperations, As per the request, we will check and Remove Resignation AYE4527 Santosh Kumar Namdev , He is a Terminated Employee . We will confirm you once it is removed. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT I... |
payslip process | we are sending payslip through payslip process. please find atachement in that check wit show all process and payslip process screens.in show all process mail start time and end time received but pay group is not coming to payslip process screen. | product issue | Product | Patch Deployment | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We have already taken the session. We will check and update the status. Thanks and reg... |
Multiple grids are formed in PIMS | Hi team, Multiple grids are formed in family details for AQ020979 ^ Sangharsh Sakharam Londhe during the onboarding step, request you to clear the same. Thanks, Ansu Singh | data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, Please join the below session to remove the duplicate entry. https://fastsupport.gotoassist.com/1... |
Claims Requisition Issue | Dear Jay,
It has been observed that the claim requisition is showing annual balance eligibility instead of allocation on monthly basis. Please check and rectify the same.
[cid:image001.png@01D73DD8.85D24820]
Regards,
Nainesh
Disclaimer Notice: This message (including attachments) is legally privileged an... | CRS was not executed | Product | Configuration | null | Claims and Reimbursments | null | null | null | Closed | Hi Nainesh, Post analysis we understood that CRS monthly credit was not executed for April month and hence it was showing with full eligibility.
We have executed the CRS for April month. Kindly check and let us know the feedback.
Regards,
Jayakrishnan. N
Product Suppor... |
Employee Calendar Not taking General Shift | Dear Concern, This is in regarding to General Shift is not show in Employee Calendar even after change shift type as General Shift through Employee Transfer- Bulk. Moreover Week off days not show in Calendar for General shift employees. Please do the needful. | Excel upload | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Parth Patel, As reported query says, general shift data is not populating in the application, hence we will ge... |
mails and letter through upload/movement | During promotion upload in movement form or through upload notification is not going and letter also not getting generated when template is selected | Need to create post changes of data movement | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Swati Tendulkar, We will have a connection and work on the employee movement as required. Regards... |
To disable Confirmation module for next 2 month. | Hi, Request to guide us as we want to disable confirmation module for next 2 month. Regards, Pinkiiy Raval | scheduler disable suggested | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, As per the reported query, we understood that you want to stop the confirmation appraisal in system. Please ... |
Bank statement is not appearing | Bank statement is not appearing | SSRS_PA_BANK_STMT_PARA not available | Product | Patch Deployment | null | Salary Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As discussed over the phone, the reported query has been identified as an issue in the product and als... |
Paygroup is not showing | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Paygroup is not showing in HRIS.
[cid:image001.png@01D73DBA.E0022F90]
Regards,
Manoj Tiwari
RHR
(MP,Bihar,WB,UP,UK)
[... | Implementation activity to change all components to formula and test settlement & payroll processing. | Product | Clarification | null | Component Setup | null | null | null | Closed | Dear Archana,
Judhi is on leave due to medical emergency hence escalate this issue to AD team to resolve it on priority. As you know I have lot of joining pending to process.
[cid:image001.png@01D73DC1.613402E0]
, [CAUTION: This email originated from outside of the organization,... |
Exemption u/s 80C & 80CCD(1) | Dear Jay,
As discussed, Please find attached the sheet
| tax adjustment has been updated | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Anoopsingh, As discussed over the call we understood that you are busy in tax related works and please provide us the connection post lunch to analyze on the reported query om 80C and 80CCD. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed the issue with regard to 80C and 80CCD(1) ... |
Leave Data Upload | I want to upload attached leave data in system before 5pm, kindly help. Before upload please call me shailesh Kokate - 9320620807 | data is not ready. hence we are closing this. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi, Please call me on 9320620807, Hi Shailesh Kokate, We are trying to reach you but your number was busy. Ple... |
Bank Statement not report not generating | Dear team, Bank Statement report not generating, plz check on top priority Regards Mahendra | SSRS_PA_BANK_STMT_PARA view not available | Product | Patch Deployment | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12780, Hi Mahendra Y, Please join the below session link. https://fastsupport.gotoassist.com/169000274 ... |
Help Menu not working | Dear team, Help menu is not working, attached screenshot for your reference, plz check. Regards Mahendra | after the application got crashed, the help document has not been deployed while re-installing the application | Product | Patch Deployment | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Please join the below session link. https://fastsupport.gotoassist.com/169000274 Thanks ... |
Goal sheet issue Saurabh Vijayvergia (P0927) | Saurabh Vijayvergia (P0927) current role is ASM but
his goal sheet for current PMS cycle is to be saved for Corporate Relationship
Manager – DMA role. HR team had changed his role but his goal sheet is still
reflecting for ASM. Please rectify on priority | Clarification | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12612, Hi Pratap Singh, we will reset the goals Saurabh Vijayvergia (P0927) current role is ASM but his goal shee... |
Kolkata location is not showing under Mailing payslip option | Kolkata location is not showing under Mailing payslip option | data corrected in the payslippdf table | Product | Data Correction | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Here is the screenshot, Hi Santanu Roy Chowdhury, Please join in the below link https://fastsupport.gotoassist.co... |
Leave Proration | Need to understand the Leave balance calculation for the below colleagues. 301922 ^ Vipul Kumar Agarwal it seems to be incorrect in HRIS. | leave credit configuration change | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sheralyn Racheal Ireland, As pe rthe query , We have understood that need to give clarification.Please join ... |
80 D medical value is not considered in Tax sheet | 80 D medical value is not considered in Tax sheet | Formula change of 80D | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N,
We have already taken the session for another queries. Once it is completed, we will check and u... |
emp. are not getting mails of pay slips | I have processed the pay slips of all the staff for the month of April, 2021 but it is not coming in emp. mail ID. Can you please resolve the same in URNGET basis | Mail moved to the junk | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Please connect to the below link https://fastsupport.gotoassist.com/ Key:278247894 Abirami... |
Authorized signatory change | Dear team, Please change the authorized signatory in the transfer letter of the employee. Ecode :31492 Authorized signatory ecode: 04497 Authorized signatory name: Kannan P | changed the authorized signatory from the backend | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, As per your request, we have changed the authorized signatory of the reported emplo... |
Bank Statement unable to download | Dear Team, I am unable to download the Bank Statement in Amity, Today i need to release the employees salary ,Immateriality fix the issue. | Done the changes | Product | Data Correction | null | Pay process | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12735, Hi Madhukara H S, I hope Mr. Kadirvaan has cleared the reported bank statement issue. Please check and confirm., Yes, It’s cleared …. Thank you.
... |
Confirm Process not done_GDSL | Dear jay,
As discussed, I was trying to close GDSL paygroup but showing error as "
payroll count mismatch".
But now finally you have done it.
Thanks for your support & Cooperation.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan... | Pocessed data count mismatch | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Anoopsingh, We have taken the connection on saturday and understood that there was a employee count mismatch in processed data for the mentioned pay group GDSL and the same has been resolved now and you have confirmed the paygroup also. Kindly check and let us know the feedback. Regards, Jayakrishnan.... |
Can not download Clock In Clock Out Report | We can not download Clock IN Clock Out Report so clear this issue on ASAP basis. | Duplicates in rpt calendar table | Product | Data Correction | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Parth, As discussed over the call, we understood from you that the team had connected on Saturday and resolve... |
Login Error-0120 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Employee-0120-Anwar sheikh is unable to login in
Screenshot attached.
Pls chk.
Thanks
Sonali
This message (including any attachm... | Work/Company Mail ID and Work mobile number must be updated in contact details form | Product | Clarification | null | null | null | null | null | Closed | Hi Sonali Srivastava, We will check on the below reported mobile query showing an internal system error while sign up. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Sonali Srivastava, As per our analysis, The company work mail ID was not updated in the Contact details hence the Sign up request was... |
Investment Declaration for FY 2020-21 | Dear Jay,
As discussed, Please update investment proofs detail of FY 2019020 to FY
2020-21 as a declaration.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.... | Last year proof inti current year declaration movement | Product | Service Request | null | Tax | null | null | null | Closed | Hi Anoopsingh, We have taken the connnection and moved the last year proof value into current year declaration. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
FW: Adrenalin app for Sanjay Joshi-0009 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
The employee 0009-Sanjay Joshi is unable to login in app.
Kindly resolve
Thanks
Sonali
From: Sanjay Joshi <Sanjay.Joshi@artfertilityc... | Wrong count cleared | Product | Data Correction | null | null | null | null | null | Closed | Hi Sonali Srivastava, We will unlock the mobile device by clearing the wrong count entered by the employee. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi
Pls confirm if this has been solved.
Thanks
Sonali
, Hi Sonali Srivastava, As per request, we have cleared the wrong count and modi... |
Patch deploy for FY 2020-21 | Dear Jay,
Please deploy the patch for the FY 2020-21.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http://www.globecapital.com> www.glo... | FY patch deployment | Product | Service Request | null | Tax | null | null | null | Closed | Hi Anoopsingh, We have taken the connection on saturday and deployed the FY 2021-2022 patch. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
May Day Holiday is not indicated in Calendar | May Day Holiday is not indicated in Calendar | scheduler is running at night 10:14 | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/18.17763
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Great Response …!! still we are struggling ,blames are on HR going on., Hi Srinivasa V, Please joi... |
FW: Request for support, performance management | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate the goal setting for the below team members from CNS and also similar positions.
Thanks,
Kritika
[cid:imag... | Goal setting enabled | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Kritika,
The below employee trying to access the Performance review form instead of the Goal setting. ?
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Ch... |
Goals to be cleared | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Nidheesh;
Kindly find attached a list of team members whose goals need to be cleared as they have been uploaded incorrectly.
Can you let me kno... | Goal cleanup | Product | Service Request | null | Goal Management | null | null | null | Closed | Dear LeeAnna,
We are acknowledging your email. Definitely we need time to correct the data as the list is huge.
@Saravanan, Can you advise timeline quickly for this activity to perform.
Regards
Nidheesh K
M(Dubai) & Whats app: +971-544319321 | MS TEAMS:Nidheesh.K@hr-mx.net
, ?Hi LeeAnna,
In the giv... |
RE: Payroll JVs |
Dear Mani,
I have updated the dept for below staff and rerun payroll still the Dept in not showing in JV.
EMPLOYEE NUMBER
ASSIGNMENT NUMBER
LAST NAME
FIRST NAME
MIDDLE NAME
5611
Vuppala
Manohar Kumar
[cid:imagea28303.PNG@b99aff34.4e87f654]<http://www.abaninvestment.com>
... | Clarification | Product | Configuration | null | Salary | null | null | null | Closed | Hi Elton,
Below employee is mapped to HR department and department code has been not mapped for this department. Request you to map the same.
[cid:370b7eb0-be7d-4de4-b2fe-09571e0dc0fc]?
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Fl... |
Adrenalin issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Thank you for our meeting today. As discussed, please ensure to have all eligible joiners access activated once the “Map Employee to D... | mapping | Product | Clarification | Admin Module | My Information | null | null | null | Closed | Hi Mona,
As discussed over call, on selecting the map to default group option in Employee Creation page, respective employee automatically will be added to all Self Service groups including Social Connect. Please do observe this for the next created employee and do let us know for any further concerns on this.
... |
FW: Goal Setting activation- Prime Hospitality | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate all the employees from Prime for KPI as mentioned in the “D” column of the Goal setting status report attachment.
... | goals enabled | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Kritika, We have enabled the shared employee goals for 2021. Please verify now and let us know for clarification. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: S... |
Annual leave - cutoff |
Dear Mani,
Below staff has applied total of 18 days annual leave, as per cut-off date 12 days (11 – 24 Apr) should be deducted from the allowances. But it is only deducting 6 days. Please check and advise.
[cid:image001.png@01D73F37.0000E9D0]
[cid:image1920ce.PNG@20b307ec.40b96c2b]<http://www.abaninvestmen... | cancelled leave also taken for count | Customization | Data Correction | null | Personal Data | null | null | null | Closed | Hi Elton, The reported issue has been resolved now. There was a cancellation record for the same period which's why Annual Leave not shown in the Payroll. Now it's been resolved. Please check the same. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intelle... |
Goal Setting KPI | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please assist with converting the below staff appraisal type to KPIs. This is to be done for the staff in the list as well as the p... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Amit,
?Below positions has been mapped to KPI. Kindly check let us know for any changes.
AE-ABU-ADM.ADMINISTRATION ASSISTANT
AE-ABU-CON.SALES REPRESENTATIVE
AE-DUB-L&D.DATA ENTRY ADMINISTRATOR
AE-DUB.SALES REPRESENTATIVE
AE-DUB-VET.MEDICAL REPRESENTATIVE
AE-DUB-MED.SALES SUPERVISOR - UAE
AE-DUB-PHARM... |
Other Non CTC Reimbursement | Dear Team,
After deploy the patch, Non CTC Reimbursement form is not showing in Claims
Requisition form.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn... | SP change | Customization | Data Correction | null | Claims and Reimbursments | null | null | null | Closed | Hi Anoopsingh, As discussed we will check the reported query on other non CTC reimbursement form issue and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support |
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