subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
attendance - 1 day LOP | dear Madam, EM ID: 48447 . all his attendance is approved before payroll but the got 1 LOP in Apr 21. please confirm the LOP details. | We have checked, 1 day has been debited because employee reason is showing LATE COMING DEDUCTION. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12871, Hi Sowmya, We have checked, 1 day ha... |
Need to change the last working date for Rachaita Basu (IA1375) | Need to change the last working date for Rachaita Basu (IA1375) from 30-Apr-2021 to 29-Apr-2021. | As per the requirement we have updated the Last working date, last pay date, relieving date and shortfall date.
| Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Santanu Roy Chowdhury, We will initiate connection shortly and work on the reported query. Regards, Vee... |
Bank Details Already exist of Mohan Kumar-NBHC06359 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Mohan Kumar-NBHC06359 bank details already exist.
[cid:image001.png@01D74052.94B7AC00]
Regards,
Manoj Tiwari
RHR
(MP,B... | Backend Update. | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Manoj, As checked, below employee is rejoined and his bank details already exist in the system hence it shows already exist message. Now we have removed old bank details from system hence you will be able to update bank details. Please check and confirm. Regards, Judhistira.M |
unable to process the Bulk settlement |
Hi,
Unable to process the bulk settlement.
[cid:image001.png@01D74050.B75B8A30]
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image2f364d.JPG@b6890605.4a9e3d14]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Ku... | Bulk settlement process has been struck in queue | Product | Data Correction | null | Pay process | null | null | null | Closed | Dear Pradeepa,
We have checked, settlement process has been struck in queue. Now we have cleared the same. ? Request you to start the settlement process and revert for any further clarifications .
Thanks & Regards,
Srujana.M.
"I am keen to know if you have any suggestions for improvement or feedback on ... |
Blank attendance | Dear Madam, EM ID: 1499, 37883 for both the employees we have not mapped the shift earlier. today we have mapped the same. as the shift was mapped today employee attendance for 1 & 2 may 21 is seen as blank. request you to please run the weekly off scheduler and make the dates as holidays. Regards, Sowmya | Shift roaster has been done. | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, As discussed over the call, based ... |
Goal setting approval not showing. | Goal setting is reflecting pending in tray of P3189 ^ Indra Sen Yadav but there is no record, refer to screenshot | older transactions | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will analyze the concern reported on GS being submitted not getting displayed under the appr... |
Make fields of Employment Data Change - Additional Fields as non mandatory | Hi, Please make below mentioned fields of "Employment Data Change - Additional Fields" form as non mandatory from backend. We checked in Label Editor form however those fields are appearing as "Enabled" and not "Mandatory". 1. GL Code 2. PF No 3. Employment Status | Made fields as non-mandatory via backend | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As showcased over the remote session, the below fields are now made as Non-mandatory. 1. GL Code - V... |
Matrix Manager | We are unable to change Matrix Manager from Reassign Matrix Manager from Employee Deactivation form We have uploaded through data upload then also Matrix Manager is not updating We are unable to deactivate the Employee ID APL04129 | patch deployed | Product | Patch Deployment | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have connected the session, we will analyze the concern reported on Reassigning Matrix Managers ... |
Leave Entry Payroll | We are unable to upload the LOP for APL08804 | patch for issue fix | Product | Patch Deployment | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Request your help on knowing the alert getting displayed while uploading LOP for the employee. We w... |
Fwd: Gaurav Mittal has been created as an employee in Religare Broking Limited by HR Operation Team with employee ID 94907 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please add this category too.
---------- Forwarded message ---------
From: Deepak Kumar <kr.deepak@religare.com>
Date: Mon, May 3, 2021 at 6:22 PM
S... | clarification on RELATIONSHIP CATEGORY master in the Emergency Contact form | Product | Clarification | null | Setup HRMS | null | null | null | Resolved | Hi Jatin,
?
The required Relationship category can be created using the Ellipse button in the form itself. As per your request, BROTHER and SISTER has been added in the category. Please check and share us your feedback.
[cid:6f236544-978b-402b-b1cb-a77cd7d11248]
Thanks & Regards,
Mohamed Moosa A
________... |
Bank Details Already exist for Avichal Bajpai-NBHC06358 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Showing bank details already exist
[cid:image001.png@01D74048.FD06E730]
Regards,
Manoj Tiwari
RHR
(MP,Bihar,WB,UP,UK)
... | Removed bank details from old ID. | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Manoj, Below bank details are already registered with Emp- NBHC05677 which is still active. Request you to check and confirm us if you want to remove bank details from Emp- NBHC05677. We called you but did not get response. Regards, Judhistira.M , Hi Manoj, We have removed bank details from Emp-N... |
Fwd: Ramesh Satiram Jaiswal has been created as an employee in Religare Broking Limited by HR Operation Team with employee ID 94904 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check and add the category in emergency contact details.
---------- Forwarded message ---------
From: Deepak Kumar <kr.deepak@religare.com>
Date:... | clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, The required Relationship category can be created using the Ellipse button in the Emergency Contact Details form itself. As per your request, BROTHER and SISTER has been added in the category. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
payslip Viewer | After enabling the payslip viewer in Module administration. Unable to view Payslip in Mobile Same with claims requisition also | Done the changes. | Product | Data Correction | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, We will initiate the session and check on the above-reported concern please provide us a timelin... |
Annexure 2-Report not able to download for HOAD & OBPL. | Hi Team, We are unable to Download Annexure 2-Report (For HOAD & OBPL) Please check the issue at your end. -Swapnil 8329295434 | Q4 Patch QA_449_ADL_2009_21692 patch deployed | Product | Patch Deployment | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043097497860
time: 2021-05-03 17:34:40 +0530, For FY 20-21, Hi Swapnil, From the above description... |
Reverse form | Reverse form for below-mentioned employee. 900579 Shunny Kumar | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-05-03 12:03:04 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
Issue in Bank Statement- Salary Hold | Hi Vijay,
I had downloaded bank statement for the month of April 2021 and found error in Salary Hold list as below:
The highlighted employee's salary was not "on hold", but still his name is reflecting in Hols salary in "Bank Statement". Please check and resolve this issue.
Salary Hold
S.NO.
EMPCODE
EMPLOYE... | Clarification in salary hold. | Product | Clarification | null | Pay process | null | null | null | Closed | Hi Sonali, We have checked, below reported employees' salary has been processed on 2021-04-26 16:57:54.210. During the time employee salary has been holding. Hence the system is showing the hold salary in the bank statement. If you need we will remove the history data. Also, we have checked, mar month salary is hold... |
Horizontal Tax working | Dear Jayakrishnan,
As discussed, am not able to download Horizontal tax working, do check and revert.
[cid:image001.png@01D7403C.F5F3CCD0]
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freight Private Limited
... | Patch deployment | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi Roseline Judia, Post analysis we understood that there was a issue identified by our product team with reagrd to horizontal report. As discussed our internal team will deploy the patch post production hours and we will update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Roseli... |
RE: 1980340 | Dear Sandeep,
User updated H2 connect PDR in IHRIS, and submitted . Unfortunately ,the data entered was wrong. Now, user want to unlock self appraisal new in IHRIS ,so that user can fill up the correct data and submit. Kindly suggest
My employee number 11924, Name Rajeevan D
[cid:image002.png@01D7403B.90C8B600]
... | exide has conveyed that they will request approver to reject | Customization | Configuration | null | Goal Management | null | null | null | Closed | Dear Shishira,
Ask the employee to inform the manager to reject the form, so e can refill and submit the same.
Regards
Sandeep Thungaturthy
, Dear Shishira, Please let us know whether the Self Appraisal of the respective employee has to be removed to proceed further. Thanks and Regards, Dhivya . ... |
Unable to update the UAN & Aadhar | Hi,
For the attached employees we are unable to upload UAN and Aadhar number
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image6a8bb1.JPG@5a62a7b7.4692f316]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Kru... | We have removed the inactive employees' Aadhar and UAN numbers | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Pradeepa C T, We have removed the inactive employees' Aadhar and UAN numbers. Request you to check and revert for any further clarifications. Regards, Srujana.M |
Fw: Non availability of Travel Request name in drop down list | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please have a look, we are not able to request for travel advance.
Thanks & Regards
TANUJ MUKHERJEE
MANAGER IT... | Clarification | Product | Clarification | null | Travel Request | null | null | null | Closed | Hi Tanuj Mukherjee, We will have a call and discuss over the below query on travel request. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Tanuj Mukherjee, As checked, the employee is trying to raise the Travel Advance Request without raising the 'Travel Request'. So please find the below steps fo... |
Adrenalin Log-in error | Dear Team, When we try to login in our adrenalin the homepage is not expanding. We have try clearing cookies and cache also. Also restarted browser. Yet to change. Same error. Attaching sample screenshot for your reference. Please check and confirm!!! | infra team done changes | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Malini N, As discussed with Das, we can understand that the application reflecting small in the chrome ... |
FW: Clearance form is sent for approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Can you help me to figure this out, why this was sent from the application.. as we have not added clearance to the forms.
Regards
Sandee... | user is in sep fac role | Product | Configuration | null | Separation Management | null | null | null | Closed | Hi Sandeep Thungaturthy, We presume that the mentioned employee is added to the Activity role players and hence he is receiving the respective approval. We will analyze the same and share our updates with you. Thanks and Regards, Dhivya . V, Hi Sandeep Thungaturthy, The Actor is in a role namely "Separat... |
Error while Reimbursement Eligibility Setup | "From date should be within in the financial year for the serial number3" Error while Reimbursement Eligibility Setup for emp#005495 | Date should be changed to current date in adrenalin | Product | Configuration | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Chittibabu M, In Reimburstment type for We need to change the financial year for the claims from 01-Apr-2021 to 31-mar-20... |
Weekly off not showing |
Hi,
weekly off is not showing for some employees in attendance calendar
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:imagec18526.JPG@8a70d548.4a976885]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Ro... | Weekly off's are reflecting in attendance calendar form. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Pradeepa C T, We have checked, weekly off are reflected in the Attendance calendar form. Request you to re-check and revert for any further clarifications. Regards, Srujana.M |
4Wheeler & 2Wheeler Claims Not Listed | 4 Wheeler & 2 Wheeler Claims are not listed in the Select a Claim option of Claims Requisition Form | NON_ELIGIBLE_CLAIMS need to be Y | Product | Configuration | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, In Adrenalin Configuration editor ,Configuration name NON_ELIGIBLE_CLAIMS to 'Y' only then all the claims will... |
Goal sheet need to upload | Please upload Goal sheet of below employees. Data has been shared to you through mail.
E code
Name
P2585
Priyanka Kumari
P1288
Vaibhav Gupta
P1212
Himanshu SIngh
P0523
Vishal Rambhau... | no position changed and dual tickets. GS cleanup | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12636, Hi Pratap Singh, As discussed over the call, we will do the required clean up for the shared list of emplo... |
Adrenalin not working | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
My adrenalin is not working, request you to please resolve the issue ASAP.
[image: image.png]
*Regards*
*Sahil Gulati*
--
... | Application not loaded properly | Product | Clarification | null | Application Access Management | null | null | null | Closed | Dear Team, We request you to please check whether the application is working fine now and let us know the feedback. Kindly revert us if you still faces the issue. Regards, Jayakrishnan. N Product Support |
FW: Change in GOAL Sheets | Dear Team,
Please upload the attached Gaol Sheets.
Sno
E code
Name
Position Name
Department
1
P2585
Priyanka Kumari
Central Support Manager - Facility Management
Human Resources
2
P1288
Vaibhav Gupta
Central Support Manager - Corporate Finance Technical
Risk Management
3
P1212
Himanshu SIngh
Senio... | duplicate ticket, template not mapped | Customization | Configuration | null | Goal Management | null | null | null | Closed | Hi Pratap Singh, As discussed over the call, we will do the required clean up for the shared list of employees and update the goals as shared. Please provide us few minutes, we will complete the same and update you Thanks and Regards, Dhivya . V, Dear Pratap, As discussed over the call, we observed t... |
RE: Support Center user activation |
Hi
Is this different portal from the old adrenalin customer support portal?
[cid:imagec9c048.PNG@73e62b4a.4996ccb0]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image572978.PNG@1737c604.469052f1]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMEN... | Clarification | Product | Data Correction | null | Absence | null | null | null | Closed | Hi Mona, Yes. Going forward request you to send your queries to ask.adrenalin@myadrenalin.com.. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadr... |
workforce management tile missing | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
LCP074 ^ Sambit Kumar Rout- workforce management tile is missing. Kindly help check.
He is an Admin user as well.
Regards
Shilpa
F... | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Shilpa Kumar, We have added the employees in workforce self group, please ask employee to validate. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan,
This is resolved now. Thanks!
By default all employees sh... |
Access Query | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
I want to give Access to Plant HR - 890332 ^ PRASHANT HARIBHAI ZAMBRE for BCE location, similar to that of Swetang for KBL unit.
However after d... | Clarification in attendance data | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sonali, We have checked, below reported employee has Attendance rights. If still, you are facing the issue. Please share the error screenshot for further analysis. Regards, Srujana.M, Hi,
This ticket has not been resolved as the concern person is not able to view the attendance of employees under fac... |
Back end Scheduler | Hi, Team! I'd like to request to run a back end scheduler due to today's shift roaster upload for the following employees:
E06-016-6
E06-565-3
E06-658-7
E06-402-2
E06-647-0
E06-557-0
E06-453-9
E33-270-0
E06-489-0
E06-517-8
E06-990... | Clarifications provided | Product | Clarification | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, We have executed scheduler in front end as below steps. 1. Go to Event Scheduler fo... |
Error while filling the Non CTC travel form | Hi Team...Error has been reflecting while filling the form.enclosed screenshot is for your reference. | Post deploying the DLL file provided in the patch id QA_446_ADL_2009_21775the mentioned issue was resolved. | Product | Clarification | null | Travel Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, Based on your concern, Error while filling the Non CTC travel form as per the attachment, we will c... |
Leave reversal debit did not occur for employee C3303 | Hi, we have observe that Leave reversal debit did not occur for employee C3303. Request you to do the needful. Regards, Pinkiiy Raval | FN_LMS_CUSTOM_LEAVE_CREDIT custom plugin function is returning NULL value for PL leave type when Leave Reversal Debit processed on employees DOL date, have updated the function to return 0 if it is NULL | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, We have already taken the session and working on the reported query. Once it is completed, we will check ... |
Appraisal calendar | Hello team, We have created App_Cal_ 2021-22 and made necessary configurations in the appraisal calendar, review group definition and review details. We need to enable goal setting for this calendar and let us know if we have to follow any further steps. Request you to do it at the earliest. Thanks, Varun | Initiated the goals | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, We have checked the existing configuration for the calendar (App_Cal_1_2021-22) and found that... |
correct the LWD of Saransh Bhargava P303 | Kindly correct the LWD of Saransh
Bhargava P3034 in the system as his date of resignation was 09-02-2021. | data correction on lwd | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Sure, we will do the required changes with reference to last working date of employee P3034 and... |
CTC upload failed | Error while inserting CTC data
NBHC06351
PATI NAGA
SATISH VENKATA REDDY
Checked in Employment data change (additional field) pay process status is correctly updated as Yes. | Extra space removed from Employee ID column. | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11690, Hi Harish Bhosale, We understand that you are unable to upload CTC for below employee. We will check and u... |
Wrongly Settlement Caclucation | Hi,
Wrongly settlement calculation in F&F of HL workman April’21.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:imagec11d0d.JPG@186d7fe6.40be9a44]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
Hig... | Product issue patch has been deployed. | Product | Patch Deployment | null | Pay process | null | null | null | Closed | Hi Pradeepa C T, As discussed over the call, we have deployed the patch for the below-reproted concern. Request you to do the settlement process. Please share your feedback for any further clarifications. Regards, Srujana.M |
Absent scheduler and weekoff scheduler not running | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please check Absent scheduler and week off scheduler is not running days are coming as blank in the attendance calendar.
Thanks & Regards,
... | Scheduler was made Inactive | Product | Configuration | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Noted on your query,we will schedule the activity and send link for connection to check on why the schedulers are not running Regards Wasim, Send me the link.
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumb... |
Fwd: NO PAY Pay group Update | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Dhivya
As discussed, we have 15 SGT intern joiners today. We have to create an emp
id with No pay as a Paygroup.
We are facing a technical issue... | Clarification Provided | Product | Clarification | null | New Hire On-Boarding | null | null | null | Closed | Hi Balaji Damodaran, Post discussion with Ms.Shalini we understood that employees are created to new pay group without issues. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Goal sheet issue | Details of Aniruddha Mondal P0047 is not
reflecting in our PMS report. | getting displayed in gs status report | Product | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Dear Pratap Singh, Request your help on knowing the exact report name on which the PMS data is not getting disp... |
Bank Details - already exists | Record already exists error showing while updating bank details | Backend Update. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, We understand that while uploading bank details it shows bank details already exist. We will check an... |
Reimbursement Components maping | Dear Jay,
As discussed, We are using incorrect components for all the CTC
reimbursement like:-
Kindly check and fixed.
Wrong
Correct
LTA_REM
CTC_LTA
REIM_CONV
CTC_CONV
TEL_REM
CTC_TEL
REIM_BOOK
CTC_BOOK
Thanks & Regards,
Globe Capital.jpgAnoop Singh
H... | New ticket 13528 | Product | Service Request | null | Claims and Reimbursments | null | null | null | Closed | Hi Anoopsingh, As discussed we can work on the below mentioned changes on reimbursements post payroll works and we will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have received the new ticket with regard to reimbursement component code changes and hence we can ... |
one time tax formula correcttion | one time tax formula correction | Formula Change | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We have taken the session and changed the formula for ONETIME1 component in system. Kindly do the ... |
one time tax formula correcttion | one time tax formula correction | Formula Change | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We have taken the session and changed the formula for ONETIME1 component in system. Kindly do the ... |
one time tax formula correcttion | one time tax formula correction need to change | Formula Change | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We have taken the session and changed the formula for ONETIME1 component in system. Kindly do the ... |
1980867 |
Dear Team,
unable to open self-appraisal...showing error
User id: monas
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife... | pms not initiated | Product | Configuration | null | Goal Management | null | null | null | Closed | Dear Shishira, As discussed with you over the call, please provide us sometime, currently we are working on the slowness concern reported in your environment. Post this, we will connect and work on the queries raised on PMS and update you. Thanks and Regards, Dhivya . V, Hi shishira, Post analysis we ... |
1980879 | Dear Team,
User unable to submit my appraisal form . It is giving an error message that Enter the actual achievements in the competency section. User filled in all the details and when user try to submit the form it gives me error message. Please help in resolving the same .
[cid:image002.jpg@01D74010.84191650]
... | presume that employee submitted | Product | Configuration | null | Goal Management | null | null | null | Closed | Dear Shishira, As discussed with you over the call, please provide us sometime, currently we are working on the slowness concern reported in your environment. Post this, we will connect and work on the queries raised on PMS and update you. Thanks and Regards, Dhivya . V, Hi shishira, We had a dis... |
1980509 | Dear Team,
since the KRA are repeated twice, user unable to save or submit my page.
out of two points repeated each time, one is blank and other has sub points.
Request you to delete the empty duplication.
employee ID: 89821
Name: Bhavatarini Satyamurthy
[cid:image002.png@01D74010.54FB78E0]
T... | uploaded as well as submitted | Product | Data Correction | null | Goal Management | null | null | null | Closed | Dear shishira, As discussed with you over the call, please provide us sometime, currently we are working on the slowness concern reported in your environment. Post this, we will connect and work on the queries raised on PMS and update you. Thanks and Regards, Dhivya . V, Hi shishira, Post analysis we und... |
Error - Training module - Status of course schedule form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim,
Please note that while doing Adhoc nomination through status of course schedule form, I am unable to view and add below mentioned emplo... | Role Player Mapping | Customization | Configuration | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Noted on your concern,we will check on the procedure on how to do the Adhoc Nomination for a procedure,we will update on the same once we have an RCA. Regards Wasim, Hi Kirti Ghule, Post providing the access to Suravi for all employees department,the said employees are now getting added in status... |
FW: New Recruits | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear All ,
Please activate following employee in Amaaz.
Date of joining
Emp. No
Name
Email
Department
Designation
05-05-2021
03... | clean up done | Product | Service Request | null | Employee Information | null | null | null | Closed | Dear Nuwan Dissanayake, Sure, we will do the reactivation of the employee and update you at the earliest. Thanks and Regards, Dhivya . V, Hi Nuwan Dissanayake, We are unable to login in the Server, as the password expiry message pops up, please help. Thanks and Regards, Dhivya . V, Hi Nuw... |
Reset ID Password for UAT - EMP ID 890473 | Hi Team,
Please reset my ID Password for UAT, I need to complete Exit Interview report UAT.
Employee ID - 890473
[cid:image001.png@01D7400C.4D09EBC0]
Amlesh Saroj
Manager HR
Helping BIC create collaboration
email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com>
Mobile: +91 9518990274
Ad... | UAT Password has been reset. | Product | Clarification | null | Employee Information | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Amlesh,
Your UAT password is reset to adnet2008
Regards,
Sonali
|
HRIS Slow | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
HRIS Application is slow because of the below report is running and because this the application is slow.
[cid:image001.png@01D7400A.02A1... | services execution and patches update | Product | Configuration | null | Application Access Management | null | null | null | Closed | Dear Sandeep Thungaturthy, As discussed over the session, we are working with our internal team on the concern raised on "Slowness in the HRIS application", we will update you at the earliest. Thanks and Regards, Dhivya . V, ?Hi,
Thanks for your email. I am on Leave on 03-May-2021(Monday) & 04-May-202... |
To change the separation type and reason for inactive employee | Hi, Request you help us change the separation type and reason for below mentioned inactive employees:
Employee code
Employee name
ES_COMMENTS
SEPARATION_TYPE
RESIGNATION_REASON
M2869
Priyank Bhupesh Garasia
Behavioral ... | data correction done | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/371095138 Thanks and regar... |
Need to be add two column in email (Leave Credit) | to be added columns for leave availed upto the month and balance
remaining. to add columns for leave availed upto the month and balance
remaining. Kindly do in UAT first. | Table bookmark | Customization | Service Request | Leave Management | Time and Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Surendra Kumar, Please provide us sometime, we will check the feasibility of adding the required additional... |
Not able to generate Fixed Earnings & Deductions report | Not able to generate Fixed Earnings & Deductions report | in view PA_FIXED_EARN_DED_PARA client name is ambiguous once corrected issue got resolved | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, Based on the query ,We have verified the data . While choosing the status as system is showing an error as Unab... |
Payroll Process Issues | Dear Jay,
We have discussed, As was are facing some issues to process payroll as
under:-
1. We have transfer some employees in other pay group but unable to
upload CTC breakup.
2. We wants to deduct PF on full gross salary on that pay groups
(GCML_FULL1 & GCL_FULL1)
3. Need to update al... | CTC all upload issue, RDL issue | Product | Patch Deployment | null | Salary | null | null | null | Closed | Dear Anoopsingh, We have taken the connection resolved the mentioned queries. Please find the below updates as follows. 1. We have transfer some employees in other pay group but unable to upload CTC breakup. Deployed the patch and Post deployement you are able to upload the CTC. 2. W... |
Kindly close the loan | Kindly close the loan. Refer screenshot. | Provided the clarification. | Product | Clarification | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Requesting you to connect the below link. https://fastsupport.gotoassist.com/717663490, Hi ROOTS ... |
Inactive employees are listed in the Salary register | Inactive employees are listed in the Salary register | issue is caused because of pay process done in Backend last week | Product | Clarification | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As discussed over the call, Inactive employee are got into this month payroll because we have done the pay pro... |
Fwd: HRIS email notification to create new email ID | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Can we add these bookmarks?
---------- Forwarded message ---------
From: Kamal Pandey <kamal.p@religare.com>
Date: Fri, Apr 30, 2021 at ... | bookmark config (change request)
[SP_EMPLOYEE_CREATION_MAIL] | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Jatinder Kumar Sharma, Requesting you to share the sample mail triggered for further analyses on the bookmark feasibility. Thanks & Regards, Mohamed Moosa A, it is in the trail email. pls check.
On Mon, May 3, 2021 at 11:08 AM Mohamed Moosa A <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.co... |
Mails are not receiving | Mails are not receiving from HRMS. Kindly check and support for the same. | RDL 5.6.0 is available but HRMS 5.3.0 is not supported | Product | Patch Deployment | null | Workflow | null | null | null | Closed | created_by: 2043056738148
time: 2021-05-03 04:18:25 UTC |
Reg: Adhoc Approval | We have redirected "Separation Activity" approval for below staff. Employee ID - KIS00025 Actual Approver - CCS00066 Adhoc Approval initiated to - CCS00033 But while checked in CCS00033, redirected approval forms are not shown. Please check the same & do the needful. | done the changes | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As requested we will check the reported concern and update you on the status., Hi Nithya... |
couldn't Login in UAT server | Hi, we are unable to login in UAT server after replicating production server.the below message is displayed. Your Adrenalin subscription usage has expired. Please renew the subscription for your continued usage of Adrenalin Software your Adrenalin subscription usage has expired. Please renew the subscription fo... | Since the Live DB has been restored in UAT, the License Key details will have Live Data due to which the subscription alert has occurred | Product | Data Correction | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12937, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/667994476 Thanks ... |
Exit interview approval form issue | Hi, The exit interview approval form display error. Request you to do the needful. Regards, Pinkiiy Raval | Aspx is blocked in patch deployment | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/667994476 Thanks and regar... |
For Endearment Leave (EDL) configuration in HRMS | Hello Team, Request you to kindly create a new leave type in HRMS, leave name and details as under:
Leave Name: Endearment Leave Leave Code: EDL-A (for Ahmedabad), EDL-M (for Mumbai), EDL-B (for Bangalore), EDL-E (for ECI) Validity: 01-May-2021 to 31-Aug-2021 Employee Category: Employee Status (Confirmed... | Correction | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, As discussed,request you to please configure the said leave type and in case you need guidan... |
For Endearment Leave (EDL) configuration in HRMS | Hello Team, Request you to kindly create a new leave type in HRMS, leave name and details as under: Leave Name: Endearment Leave Leave Code: EDL-A (for Ahmedabad), EDL-M (for Mumbai), EDL-B (for Bangalore), EDL-E (for ECI) Validity: 01-May-2021 to 31-Aug-2021 Employee Category: Employee Status (Confirmed, Pro... | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Name change request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to change the name as mentioned below in the system.
Note:
Emp id is deactivated in the system.
VT4 Ajinath Ashokrao... | Name change request | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, We will update the provided name for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As requested we have updated the name change request of the mentioned associate. Kindly check and let us know the fee... |
Some modification in attendance for employee for current month | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Considering the current scenario, the requirements will be like that
1. No attendance regularization is required for late coming, less du... | Clarification given. | Product | Service Request | Attendance Management | Time and Attendance Management | null | null | null | Closed | Hi Tanuj Mukherjee, As communicated, we set the AR notification mail as INACTIVE, also we will share the attendance register data upload template shortly.,
Dear Priyadharshini,
Thanks for the email notification inactivation, kindly tell me process with screen shoot how to make that Active & Inactive so that I can... |
PF Formula | Dear Srujana,
As we discussed, please change HL Workman PF recovery formula, please remove service allowance and we need to recover only
Basic *12%
Please do the needful at the earliest.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8... | Pf formula changes. | Product | Service Request | null | Pay process | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have changed the below-mentioned pay group PF formula. Request you to check and revert for any further clarifications. Regards, Srujana.M, Thanks Srujana.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997... |
1981270 | Dear Team,
In the below screenshot it is visible to user but unfortunately not reflecting in reporting manager in his application.
However, user checked a couple of times to resubmit the same again in IHIRS application, but not getting the option "Submit" to resubmit again.
Please check and help us to get the ... | different flow id in workflow as module tables | Customization | Data Correction | null | Performance Management | null | null | null | Closed | Dear Shishira, The below scenario happened due to the discrepancy in the 16 bit id's, currently have shared the scripts with Mr. Sandeep bringing back the goals in Saved status. Post execution of scripts, please request the user to submit the goals, verify and let us know in case of any concerns. Than... |
ZT5 Sanjay Rajalingam | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to change the hiring type of Sanjay Rajalingam to
Off-campus Technology in the system and confirm.
Thanks
Balaji.Damo... | We have updated the below-reported employee hiring type. | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, We will update the hiring type as mentioned below for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Team Please provide the update on this., Hi Balaji Damodaran, We have updated the below-reported employee hiring... |
1981546 | Hi Team,
User unable to complete self appraisal. Goal sheet has been updated but the KRAs aren't showing in the self appraisal section. HR Operations is saying that it s an IT Issue. Have also attached the snapshot of the error.
[http://itservicedesk.in.intranet/coDesk/ATTACHMENTS/ATTACHMENTS/Incident/1981546/Cap... | dual upload/pms not initiated/calendar date got finished | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Dear shishira, As discussed over the mail and call, we have shared the scripts with Mr. Sandeep. Post execution and please verify and let us know in case of any issues. Note : Also as discussed, please share the consolidated list with employee id's, we will connect with Mr. Sandeep and do the needful. ... |
Ticket # 1981551 | Dear Team,
Getting error message(-- Appraisal setup is incomplete. Contact your administrator.) while trying to fill self Appraisal New form. Kindly resolve ASAP
Employee ID: 91083
Emp Id - 78719
Emp Id - 87492
Emp Id - 85871
Emp.Code-59547
Thanks and Regards,
Shishira Shetty
L2 Support , IT
... | calendar date got completed and for 1 case pms not initiated | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Dear Shishira,
When the alert message is (-- Appraisal setup is incomplete. Contact your administrator.), request you to please verify whether the goals setting has been completed and approved for the employees initially.
If the PMS got initiated for these employees and they have got the approval for Goal setting... |
Support Handover: Performance Managment | One peculiar case has come where employee (Mr
Venugopal Ramalingam employee code-0959) is able to see his goals but his
competencies is not showing. Can you please check the same | Competencies are showing | Product | Clarification | Performance Management | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, From the given query, we observed that the competencies were not reflecting in the self appraisa... |
Bank Details Already exist Manikant-NBHC06374 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Bank details already exist.
[cid:image001.png@01D74117.32CFA040]
Regards,
Manoj Tiwari
RHR
(MP,Bihar,WB,UP,UK)
[cid:im... | Removed bank details from Old ID | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Manoj, Below employee is rejoined and his bank details are already exist in the system hence it shows already exist message. Now we have removed old bank details from system hence you will be able to update bank details. Please check and confirm. Regards, Judhistira.M |
Pre joining validation issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Jay
While loading the candidate name in the pre joining validation form.
Getting the internal system error.
Please note the candidate is joini... | Clarification Provided | Product | Clarification | null | Application Management | null | null | null | Closed | Hi Balaji Damodaran, Hope the issue with regard to loading the candidate in prejoining form has resolved and we are not able to view the mentioned candidate in prejoining form. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Goal Setting (21-22) Page error. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The goal setting page for the following 19 employees shows error. PFB screenshot and the list of employees. Kindly assist.
118069
1180... | In Review details eligibility for DOJ was set as less than 31st March 2021. And these employees are Apr 2021 joinees. | Product | Configuration | null | Calendar Setup | null | null | null | Closed | Hi Amolika, As informed over the call, the employees were Apr 2021 joinees. The calendar eligibility setup was done for DOJ less than 31st Mar 2021 in Review details. We have extended the same as "Less than 5th May 2021" and executed the scheduler to initiate PMS for the eligible set of employees. Request yo... |
unable to generate annexer2 details breakup | i have done annexer2 process step by step but iam unable to annexer2 details breakup. iam able to generate summary. | Patch Deployment | Product | Patch Deployment | null | Tax Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/433904970 Thanks... |
unable to generate annexer2 details breakup | i have done annexer2 process step by step but iam unable to annexer2 details breakup. iam able to generate summary. | Product Issue | Product | Patch Deployment | null | Tax Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/433904970 Thanks... |
need to update KPIS and remove exiting KPIS | Please erase the already existing KPIS for
the below mentioned employee and upload KPIS of ASM DST. His role has been
changed from ASM DMA to ASM DST. P3053 Arrun Sankar U | GS cleanup | Product | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12779, Hi Pratap Singh, From the above description we understood that we need to do the cleanup of GS of the men... |
BLR - New Leave Type to be created | Hi Team, The new leave type "Endearment Leave (EL) to be created for Bangalore location with below configuration. 1. With effective from 01st May 2021 to 31st August 2021 employees are eligible 1 day leave credit under this category. 2. The credited leave should be lapsed end of the same month if employees are no... | New leave type creation | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Please talk to Venkat on this ticket, he will give a background for the same. Regards, Gowtham. N Produc... |
Patch Deployment - Claims | Please deploy the patches for the Claims Module by tomorrow and the downtime for deployment is 02 PM to 04 PM | Bundle patches deployed for Claims Module | Product | Patch Deployment | null | Claims & Reimbursement | null | null | null | Closed | created_by: 2043056738148
time: 2021-05-04 12:33:47 UTC, Hi Vaishali Raut, Please join the below session link, https://fastsupport.gotoassist.com/667994476 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Pa... |
Resignation application of Arun Kumar P1429 | The resignation
application of Arun Kumar P1429 is showing as rejected at Anshul Sir’s tray.
The same need to be corrected and sent to Anshul sir’s tray. Please do the needful. It is very urgent. | Backend change on resignation approval | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, As discussed with you over call since it can’t
be moved to Anshul sir’s tray but the status can be changed to app... |
self-appraisal not showing in Approval tray | Abhisekh Agrawal (P0602) submitted his self-appraisal. However same is not reflecting S+1 Anurag Bansal (P1952) for approval. Please check and resolve the same. | ACTOR CHANGE | Product | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on GS not showing in approvers queue and will share the update... |
Update required in Leavers List Report | In "leavers list report" the separation reason, that is the reason captured by the approver is not available in the report. Please add field to show separation reason (not resignation reason) and Final approval date of Final closure. This will help use reconcile the headcount between salary register and head count. | fields adding in Ireport | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12911, Hi Jery Jose P, We will check the query and update you the status., Hi Jery Jose P, As discussed over th... |
No Data reflecting under 'Performance Assessment report: Q1' | Please note that, no data re reflecting under ‘Performance
Assessment report: Q1’ screen. Kindly check and resolve. | Indexes is missing for review comments table | Customization | Data Correction | null | Goal Tracking | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Meghana S M, We have shared the session link to your IT Team. Once they have connected, we will check the data ... |
FW: Jainam Shah - Manager Sales Finance (Docket) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Pls. check why the employee creation is not gone to Obaidur Rehman Khan - L1 for approval?
Regards,
Sonali
From: Bharadkar, Pooja <... | product issue | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sonali, As per request, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, the reported employee transaction is already approved on it, Future if any employee creation happens k... |
Leave balance | How to set the maximum leave balance for a category.. Eg if the max balance is set to 5 then even if there is a credit of 1 day the system should not allow it. | leave credit configuration clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles: "[\"44001782157\"]"
referrer: https://myadrenalincare.freshdesk.com/support/solutions/folders/44000167924/page/3?url_locale=, Hi Sheralyn Racheal Ireland, We will check the quer... |
Mobile app blocking | The Login Block/Release is used to control access by employees. In this only the web application is blocking whereas the mobile app is not blocking. Please check | Product Issue | Product | Patch Deployment | Mobile Application | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query , we have understood that employee login need to be blocked in Mobile. We will ch... |
bank details | Dear Madam, EM ID; 109919 . we are unable to do any update to his bank account as it is seen an error that transaction is pending for approval but the same is not seen pending anywhere. Regards, Sowmya | Inactive employee bank details has been removed. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12909, Hi Sowmya, We have corrected the bel... |
4 days LOPS | Dear Madam, employee ID: 40821 . employee has raised Authorised Absence for 2 days 21st Apr 21 and 22nd Apr 21. as per logic employee should have 2 days LOP but employee was deducted 4 days salary please do the needful. Regards, Sowmya | Clarification in LOP days | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12871, Hi Sowmya, We have checked, syste... |
PMS - Performance Assessment View List | May we request to move the Performance Management and Performance Assessment View List report from Management Information System to Performance Management module? We some restrictions that we need to implement. Rating of Senior officer should not be visible to other HR processors. | Resolved | Product | Service Request | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, Kindly provide connection from your end, so that we can update the necessary changes from our en... |
COVID-19 Letter Bulk Upload-Bihar and Odisha | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | Bulk upload | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12457, Hi Sandip Chanda, As per request, We have uploaded the covid 19 letters to the reported employee from ou... |
Need to update Signature | Dear Team, Kindly replace signature of Mr.Jitendra Chaturvedi to current one, which i sent through mail. Regards, Supulaxmi Konar Hr-Operation | Signature updated in document designer. | Product | Service Request | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will replace the signature wherever you use Mr.Jitendra Chaturvedi’s signature... |
Email notifications issues | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Deepan,
I am not getting email notifications from Max since 28thApril.Could you please check.
Regards,
Shilpa Kumar
Assistant Vice Presiden... | Restarted the mail services. | Product | Data Correction | null | Security | null | null | null | Closed | Hi Shilpa Kumar, We are working on the concern we will share you the feedback. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan,
This looks like to be a concern for all employees. No system notifications are goin... |
Deleting the pending time sheets | Dear Niraikalai, We request you to take out the time sheets pending for approval for the below mentioned employee EMP No : IN0619 EMP Name : Bhuvaneswari Jegan | done the correction. | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Samuel George, Requesting you to connect the below link. https://fastsupport.gotoas... |
Not able to cancel Leave Cancellation | Dear Team, Below employee unable to cancel leave cancellation for April 13. Please check and resolve. Employee code : C187106 | Queue cleared | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, Please check the allow cancellation period for the employee and modify as per the date of leave a... |
Attendance calendar module not getting updated | Attendance calendar module not getting updated, ever after regularizing and applying for leave it is not getting updated. | schedulers are not executed so data was not moved to attendnace | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ishan, As per the query , We have understood that There is issue in Attendance regularisation. Please provide u... |
EmployeeCreationDetails | We are unable to get the EmployeeCreationDetails for APH3262 | shared data available in master table | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We were unable to retrieve the workflow details of this employee in the report format, as the 16 bi... |
Self Appraisal form not reflecting - 33118 | Dear Dhivya, As discussed, please check ECN 33118 is unable to submit Appraisal again. Level2 has already rejected. Kindly confirm, where is the transaction pending and assist accordingly. Regards, Chaitali | status didn;t get updated in pms trans table | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed with you over the call, we will initiate the session, analyze the concern rais... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.