subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3 values | cf_rca_type stringclasses 5 values | cf_module_name stringclasses 19 values | cf_sub_modules stringclasses 79 values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2 values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
1st month tax exceeding salary | Hi team, We have new employee joined on April 29, 2021 and his tds is more than his earnings resulting in negative salary. I think this is not correct and tax need to be restricted to earnings unless its final tax. Can you please fix the same in system. | provided the clarifaction. | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12733, Hi Suresh Nahar, Requesting you to connect the below link. https://fastsupport.gotoassist.com/281197736, Hi Suresh Nahar, As discussed over the call, WE have changed the monthly tax configuration. Please run the pay process and check. |
Goal sheet issue | RS tiwari (P0025), his designation is showing as
Regional business head in HRMS and also in “measurement criteria” and “how to
measure” is blank. | goals was entered incorrectly, cleaned up and reinitiated | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the shared description, we understood that the Milestone (How to Measure) is currently blank for the employee. We will analyze the query from our end and call you and explain you on the same. Thanks and Regards, Dhivya . V, Dear Pratap, Request you to please verify the Goal setting pf employee P0025 and let us know in case of any queries. Thanks and Regards, Dhivya . V, The role of Mr RS Tiwari (P0025)
was RBH which we changed to BBH by HR Team as his appraisal for current PMS cycle
would be done on BBH role. The goal sheet is still reflecting of RBH. Please do
the needful. , Dear Pratap, In case if we wanted to reinitiate the goals as per the older position, then we have to complete the below activities and there will be discrepancy in the below scenarios : Rollback /update the older position. clean up and initiate the PMS process However post re-initiation error will be getting displayed in goal setting as the original position of employee and that is Goal setting will be different. Hence it is not recommended to clean up and initiate as per old goals since either employee position has to be completely rolled back permanently to older position, or in case if in master data new position is there and goals are as per old position, then error will be getting displayed. Thanks and Regards, Dhivya . V, Dear Divya,
Can you take help of Iswarya Saravanan , she have done same activity earlier
Please close it same is pending so long
Thanks & Regards
Pratap Singh
, Dear Pratap, We had a discussion internally on this, and the application will be working as mentioned previously in the below content. We will call and explain you on the same. Thanks and Regards, Dhivya . V, Please resolve the said issue Duplicate goals are reflecting in his Goal setting , Hi Pratap Singh, Please check now the duplicate goals has been deleted and attached the screenshot for your reference. Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
issue while processing PMS Cholrajsinh P1333 | Cholrajsinh P1333. He is trying to complete S+1
review, however, “Overall comments” is not visible after it is Saved. | already pending with approver | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will analyze the concern raised on Self Appraisal with reference to employee P1333 regarding Overall comments and we will update you at the earliest. Thanks and Regards, Dhivya . V, Dear Pratap, Post analysis, we observed that the employee has already submitted his Self Appraisal and it is pending with the 2nd approver. Please verify and let us know in case if any issues during approval. Thanks and Regards, Dhivya . V, Can you confirm 2nd approver name
, Hi Pratap Singh, The Level 2 Approver is P0950. Please check the attached screenshot for your reference. Kindly check in his tray and approve the same. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Cholrajsinh P1333. He is trying to complete S+1 review our team PMS, however, “Overall comments” is not visible after it is Saved., Hi Pratap Singh, Please send the screenshot while saving along with the overall comments of the Approver - P0950 Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Approver is Cholrajsinh P1333 while he saving along with the overall comments screenshot already attached, Hi Pratap Singh, As disucssed with the Customization Team, the functionality for the SAVE button will save all the goals & competency and the corresponding ratings. It will not save the overall comments. Please enter the overall comments finally while submitting the Approval form then it will get reflected for the Employees. This is the requirement from your end and please inform the approvers to enter the overall comments when they are finally approving submitting the form. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
PF & ESI not deducted for the "AHELMISSTAFF " paygroup | Dear team, Please check and resolve the issue of AHELMISSTAFF, the PF & ESI not deducting. | PF & ESI Deduction | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12894, Hi Tirupathiraju, Please provide us few minutes, we will analyze the concern raised on PF & ESI not getting deducted for the AHELMISSTAFF Pay group employees and we will update you. Thanks and Regards, Dhivya . V, Dear Tirupathiraju, Post conversation with Mr. Pradeepta, we understood that the AHEL servers are down , hence connectivity is not provided, once connectivity is shared, we will analyze and update you. Thanks and Regards, Dhivya . V, Dear team, Please prioritize.
EMP ID
PF
ESI
APHSC1144
YES
NO
APHSC1145
YES
YES
APHSC1146
YES
YES
APHSC1147
YES
YES
APHSC1148
YES
YES, Hi Tirupathiraju, Post Analysis, The Employee - APHSC0045 is not eligible for ESI deduction because the Component - ACESIGROSS is greater than 21000. PF Also deducted as per configuration. Please check for the other employees and provide your feedback. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear madam, Please find the attached remarks and PF & ESI not deducted |
Adrenalin Error - 11411 | Dear Team, When we login 11411 - Vinothkumar. He cant access it due to some internal error and please contract admin. We have clear cookies and cache. restart the browser also. But same error only pop up. Please check and confirm | duplicate records deleted in formtrans | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, During a check, we have found that the clearance activity transaction got duplicated in the queue. We have done the correction. We request you to check now and get back to us if you have any questions. Regards Raghu.T, Thanks for the support. All ok |
Emp Id deactivated,But id in active only | Dear sir, Emp id was deactivated through frontend,but it is still active only. | employee was inactive | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Request you to please share the respective employee id to analyze and update you . Thanks and Regards, Dhivya . V, Dear Dhivya,
APHSC0003 & APH2759
*Thanks & Regards*
*V.Tirupathi Raju** - HR*
*Apollo Pharmacy*
*Apollo Hospitals Enterprises Ltd.*
*Hyderabad*
*9100798458*
On Tue, May 4, 2021 at 2:18 PM Dhivya V <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Tirupathiraju,
>
> Request you to please share the respective employee id to analyze and
> update you .
>
>
>
> *Thanks and Regards,*
> *Dhivya . V*
>
> On Tue, 4 May at 12:57 PM , Tirupathiraju <
> tirupathiraju_v@apollopharmacy.org> wrote:
> Dear sir,
>
> Emp id was deactivated through frontend,but it is still active only.
>
> 12894:1025874
>
, Dear Tirupathiraju, Post conversation with Mr. Pradeepta, we understood that the AHEL servers are down , hence connectivity is not provided, once connectivity is shared, we will analyze and update you. Thanks and Regards, Dhivya . V, Hi Tirupathiraju, Both the employees are currently inactive, please verify and let us know in case of any concerns. Thanks and Regards, Dhivya . V |
Leave approval | Hi, Employee 27624 has raised leave request, but it is not available in the forms pending for her manager. Manager ID(00967)). | As we checked, The leave requests raised by the employee got stuck in the queue table. We have cleared the transactions in the queue table. Now the leave request of the mentioned employee is reflecting in the Actor's (00967) approval queue.(Forms pending for your approval). | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwarya KV, As we checked, The leave requests raised by the employee got stuck in the queue table. We have cleared the transactions in the queue table. Now the leave request of the mentioned employee is reflecting in the Actor's (00967) approval queue.(Forms pending for your approval). Please check from your end and let us know. Regards, Veerapandian R |
Offer letter- PLB Not reflecting | Hi Team, In the offer letter for Executive production Support PLB component is not reflecting. Vacancy code is VAC_PSP_HYDE_MEDI_686 for this position Please look into it, we have a joining today. Thanks, Ansu Singh | clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, We have taken the connection. We will check the same and update the status. Thanks & Regards, Greeshma, Hi Ansu Singh, During the session, we have checked and found that after restart the services component is computed and the same is reflecting in offer letter. please check the same and reach us for further clarification. Thanks & Regrds, Greeshma |
Failed transaction issue | Hi, Request you to resolve the failed transaction for final closure which has occured in Emp A4585. Regards, Pinkiiy Raval | double submit transaction | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, When checking the reported query, we found that the reported entry is a double submit entry of final closure and the employee got inactive in system by one entry. So we removed another entry which came to Failed Transaction. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
Duplicate Kpi need to remove | Duplicate KPI (Goals) entered by Dharmbir Sing (P2475) Please remove , 2 marked row screenshot attached | Goal cleanup | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12835, Hi Pratap Singh, As requested we have removed the marked goals which is in the screenshot. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Confirmation trigger not reached to Approvers | Hi Team, Please help resolve Employee Confirmation trigers not reached the Approvers Best regards Mitrapal R B | employee confirmation not done | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/350045473 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/690513662 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, We have submitted the Employee Confirmation in system for 1540 and it is reflecting in the approver level. Requesting you to do the same process for other employees as well in system. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
Unable to file overtime | Hi, Team! An issue was raised earlier that the overtime can't be filed. Please do advise | Define holiday in holiday master form. | Geo Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please tag may 1 as holiday in holiday master against the QC calendar. Post that please raise from your end. Regards, Priyadarshini. K, Thank you, Priya. |
Auto Leave Debit - LOP | Dear Team, Kindly off auto leave debit mail and configuration. Because of that it shows LOP for everyone in the attendance calendar. Further clarifications please call 9626529777. | Autoleave debit inactive the scheduler | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, As discussed with Das via Anydesk, based on his request, we have inactive the scheduler "Auto leave debit for absentees on monthly basis". Attached screenshot for your reference. Please activate the scheduler via Event Scheduler. Regards Raghu.T, Thanks for the support. All ok |
Employee #1014 - Clear Goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan;
Can I ask you to kindly clear the goals for employee 1014. We have tried several times to reject the goals and update, however the system is not capturing it. Therefore, please clear the goals and we will start fresh.
Thanks.
Warm regards,
Lee-Anna
Lee-Anna Nussbaumer
Group HR Director
[cid:image001.png@01D740C8.406CADA0]
[cid:image002.png@01D740C8.406CADA0]
T: +971(0)4 251 7777 Ext: 5003|M: +971(0)50 379 6521|F: +971(0)4 251 7778
E: LeeAnna.Nussbaumer@ghobash.com<mailto:LeeAnna.Nussbaumer@ghobash.com>|Dubai P.O. Box 2929|www.ghobashgroup.com<http://www.ghobashgroup.com/>
This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| goals cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Mam,
Below employees goals has been cleared now. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadrenalin.com> | L: 044-30247411.
"I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Venkateswaran; know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>".
________________________________
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan;
Thank you. It is confirmed.
Warm regards,
Lee-Anna
Lee-Anna Nussbaumer
Group HR Director
[cid:image001.png@01D740CE.203A47D0]
[cid:image002.png@01D740CE.203A47D0]
T: +971(0)4 251 7777 Ext: 5003|M: +971(0)50 379 6521|F: +971(0)4 251 7778
E: LeeAnna.Nussbaumer@ghobash.com<mailto:LeeAnna.Nussbaumer@ghobash.com>|Dubai P.O. Box 2929|www.ghobashgroup.com<http://www.ghobashgroup.com/>
, Dear Saravanan;
I hope you had a good weekend. I continually get these reminder despite the fact that I confirm using the “AskAdrenalin” email address and respond back on these emails.
What is the reason for this? Does the system not recognize when I respond?
Warm regards,
Lee-Anna
Lee-Anna Nussbaumer
Group HR Director
[cid:image001.png@01D744BF.4B7FADA0]
[cid:image002.png@01D744BF.4B7FADA0]
T: +971(0)4 251 7777 Ext: 5003|M: +971(0)50 379 6521|F: +971(0)4 251 7778
E: LeeAnna.Nussbaumer@ghobash.com<mailto:LeeAnna.Nussbaumer@ghobash.com>|Dubai P.O. Box 2929|www.ghobashgroup.com<http://www.ghobashgroup.com/>
This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments.
, ?Hi Mam,
?
Usually, once the posted ticket is fixed, we keep the ticket status to Pending Customer so that the Customer reviews the ticket and close the same. If the ticket is in Pending Customer, the system will send reminders to review the ticket and change its status to Closed.
Going forward, once the ticket is resolved, I will change the status to closed. So that when you any further update on the ticket, you can re-open it, else there won't be any reminder to update the ticket.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadrenalin.com> | L: 044-30247411.
"I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Venkateswaran; know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>".
________________________________
|
Annual salary register for all pay group | Please check in salary register all employer PF, EDLI and pf
admin charges is not coming for all paygroups. It is only appearing for head office paygroup. Kindly check and confirm so that we can download register
again. | CPF, AC2, AC21 these components "Show in Payslip" settings not configured for all pay groups apart from the "Head office" Pay group hence those components values not displayed in the "Annual Salary register MIS 1499" | Customization | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that the PF and EDLI not displayed in the Annual Salary register. We are working on the same, we will keep you updated through this ticket portal. Regards Prakash, Dear Prakhash,
Employer PF, EDLI and Admin charges are not coming.
Only for Head office paygroup it is coming.
Thanks & Regards,
Preyesh Correia
711
, Hi Preyesh Correia, As discussed CPF, AC2, AC21 these components "Show in Payslip" settings not configured for all pay groups apart from the "Head office" Pay group hence those components values not displayed in the "Annual Salary register MIS 1499" We have done the settings please do the pay process and download the salary register. Regards Prakash, done will check register in may payroll |
Make Shift Inactive | Hi, Please make below Shift inactive from backend. HO_09:00 to 18:00_Without Flexi | Service request | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As discussed, please call us once you are available to provide a remote session. We will connect and make the shift inactive as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Rashmi, As discussed, please join below Zoom link. https://us02web.zoom.us/j/82755381722?pwd=TU56RTRCbi9TaDh5enZGZ1BQTEtsQT09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Rashmi, As requested, we have made the below-mentioned shift inactive in the system as it was not tagged to any active employee. HO_09:00 to 18:00_Without Flexi Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Tax Data Spool Not working | Tax Data Spool is not happening for FY 20-21. While checking application log we came to know there is error in calling the procedure. Error at AeS.DBConn.CMSSQLExecuter.ExecuteCommand(String a_strKeyDBName, ArrayList a_alComand, Int64 CommandTime)
at AeS.DBConn.CExecuter.ExecuteCommand(AeS_SessionInfo a_SessionInfo, ArrayList arCommandList, Int64 ComandTimeout)
at AeS.QueueManager.QueueIn.QueueThread(QueueMessage QM, Int32 QTimeout)
Procedure or function PA_ETDS_MONTH_CHALLAN_SPOOL has too many arguments specified. Unable To Process Your Request | patch has been deployed | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us few minutes, we will connect the session with you today afternoon and resolve the query raised on Tax Data Spooling error message. Thanks and Regards, Dhivya . V, Hi Vicky Shah, As discussed over the call and showcased over the session, post deployment of patch ADL_2009_19219 has been resolved. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
Need to update Employee Name | Need to update Employee Name | Employee name change | Product | Service Request | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, We have taken the connection and updated the requested employee names form backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Leave balance to be added to employee | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Mahalakshmi S (AIE-2203) is elevated from OL1 to GG10 in this elevation w.e.f 01st Apr 2021.
Employee movement changes done in Adrenalin.
Request you to change her leave from Earned Leave to Privileged Leave.
Emp Code
Emp Name
Current Leave balance in (EL)
Current Leave balance in (PL)
Current Leave balance should be
AIE-2203
Mahalakshmi S
5.5
2.5
9
Pls contact me for any clarifications.
Regards,
Jacqulin
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
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(i) destroy this message if a facsimile or (ii) delete this message
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Thank you.
| Steps shared | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jacqulin Prabha, We will check and confirm on the leave balance. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Jacqulin Prabha, As discussed, please find the below steps to adjust the leave balance. 1. Please download the sheet and prepare the same by filling the columns , Employee number, Leave type, Leave as on date , Balance , Transaction type and reason. 2. For debiting from EL, Transaction type should be 'BAD' and for crediting it should be 'BAC'. 3. Once sheet prepared for the both debit from EL and credit for PL, proceed for upload and check in the report. Please reach us before doing the adjustment if any clarification required Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ramachandran,
Can you pls check if this is the right format?
Regards,
Jacqulin
, Hi Jacqulin Prabha, Please join the below link, https://us02web.zoom.us/j/86854989375?pwd=VVNlTi9zWERWMzlhSmhBazdXSVpzdz09 Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Jacqulin Prabha, Please share with us the Admin Id to check on the reported issues and resolve the same. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Jacqulin Prabha, As per our session, We have guided you to adjust the leave balance for the employee from the respective leave types. Please follow the same and check. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
To reset confirmation form | Hi, Request you to reset the confirmation form for below 2 employees. A5840
CC0620
Regards, Pinkiiy Raval | Confirmation form process reset | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/105801529 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vaishali Raut, Based on your request, we have reset the confirmation form for the reported employees. Please check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
Reset my Adrenalin ID & Password | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Can you please reset my ID & Password for Adrenalin login.
Employee ID - 890473
[cid:image001.png@01D740C9.06D81E70]
Amlesh Saroj
Manager HR
Helping BIC create collaboration
email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com>
Mobile: +91 9518990274
Address: BIC-Cello (India) Pvt. Ltd.
(Formerly- Cello Stationery Products)
Survey no. 717/1,2,3, Somnath road, Dabhel,
Daman (U.T.)- 396 210
www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/>
[cid:image002.png@01D740C9.06D81E70]<https://www.bicworld.com/en> [cid:image003.png@01D740C9.06D81E70] <https://www.linkedin.com/company/bic/> [cid:image004.png@01D740C9.06D81E70] <https://www.youtube.com/user/bicbrand> [cid:image005.png@01D740C9.06D81E70] <https://www.instagram.com/bic_group/> [cid:image006.png@01D740C9.06D81E70] <https://twitter.com/BicGroup?lang=en>
Conserve paper: think before you print this email
CONFIDENTIALITY NOTICE: This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system.
This message (including any attachments) is intended only for
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applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| password reset | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Amlesh, As per request, We have reset the below password for the reported employee from our end, Kindly check your end and share feedback. New PWD: adnet1 Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Thanks Team, please close this ticket.
[cid:image001.png@01D740CF.3E444B30]
Amlesh Saroj
Manager HR
Helping BIC create collaboration
email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com>
Mobile: +91 9518990274
Address: BIC-Cello (India) Pvt. Ltd.
(Formerly- Cello Stationery Products)
Survey no. 717/1,2,3, Somnath road, Dabhel,
Daman (U.T.)- 396 210
www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/>
[cid:image002.png@01D740CF.3E444B30]<https://www.bicworld.com/en> [cid:image003.png@01D740CF.3E444B30] <https://www.linkedin.com/company/bic/> [cid:image004.png@01D740CF.3E444B30] <https://www.youtube.com/user/bicbrand> [cid:image005.png@01D740CF.3E444B30] <https://www.instagram.com/bic_group/> [cid:image006.png@01D740CF.3E444B30] <https://twitter.com/BicGroup?lang=en>
Conserve paper: think before you print this email
CONFIDENTIALITY NOTICE: This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system.
|
Employee Deactivation | Hi, would like to ask if we can still re-activate those who are already deactivated in the system? Just in case we have to re-activate them. Is it possible? Please let us know. Thanks! | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12877, Hi Doreen Quino, Through "Employee Reinitiation" form you can reinitiate the deactivate employees. there is a configuration in "Adrenalin Configuration Editor" -- MONTH (/based on the configuration employees will populate). To display employees who have resigned the organization during the past N months in Re-initiation form. For example, if the value is set as 2, then employees who have resigned in the past 2 months will be shown in Re-initiation form. Recommended range 1 to 12. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Follow up question, Deepan. Will there a cost for this if we re-initiate the employees?, Hi Doreen Quino, There will not cost. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Thank you so much :), Hi Deepan, Sorry I answered in the wrong ticket number. But I think this is okay now. Thank you so much for your help. |
Tagged as half-day absent | Hi! Can you help us verify why 16-0730 was tagged as half day absent? Shift Change was filed/approved within 3-day deadline and her raw bio is good as well. Thanks. SCR REPORT RAW BIO | Clarification | Product | Clarification | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi! Please do not change anything yet because we're currently processing the payroll as of the moment. We just want to know why. Thanks., Hi Doreen Quino, Shift change request was initiated on "2021-04-12 13:19" for 10-APR-2021 which is for past days. We have fixed this case now, hence forth this will not occur before absent scheduler was executed with old shift. Can i executed scheduler only for this employee? Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan,
Please DO NOT initiate any movement today because we’re processing the payroll.
May I ask first why it was not included before when you re-run the scheduler?
Thanks
Best of health,
Doreen Quiño
, Hi Doreen Quino, Shift change request was initiated on "2021-04-12 13:19" for 10-APR-2021 which is for past days. There was issue in past days shift change request and we have fixed this case now, hence forth this will not occur. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan,
What is the maximum previous year for Re-initiation? Can we still re-initiate after 3-5 years of being separated? Please let me know if this can only be done for 1 year interval only. Thanks.
Best of health,
Doreen Quiño
, Hi Doreen Quino, There is no maximum limit but we recommend only last 6 month. you can change if required to view last 5 years employee. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Are we allowed to change this? Or we will just raise a ticket for this particular request just in case?
Best of health,
Doreen Quiño
, Hi Doreen Quino, changes can be done by your end(those who have access) or Please raise new ticket we will change from our end. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan, Sorry I have mixed the 2 tickets. As per Ms. Malou, you can now fix the April 10 attendance of 16-0730. Please let me know once done so I can check her clock in clock out. Thank you., Hi Doreen Quino, Please validate now. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Her Clock in clock out is now updated, Deepan. Thank you! |
THIS IS A TEST | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Regards,
Mon Ferriols | IT Manager
Philippine Advanced Manufacturing
DL: +63 49 5088014
HP: +63 917 5702910
Email: ma.ramona.ferriols@dyson.com<mailto:ma.ramona.ferriols@dyson.com>
Upcoming:
| Public holiday: none
? Business travel: none
J Annual leave: 14 May 2021
[cid:image001.png@01D7424B.F24B23B0] [cid:image002.png@01D7424B.F24B23B0]
[cid:image003.jpg@01D7424B.F24B23B0]
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| test ticket | Product | Clarification | null | Organization Structure | null | null | null | Closed | Hi Ma.Ramona.Ferriols, Test ticket created successfully.
Regards,
Priyadarshini. K
Stay Safe ! |
Cancel Weekly off - Amway | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
In plant usually we have Weeklyoff on 2nd and 3rd Saturdays.
We have now decided to cancel the WeeklyOff. Pls remove the Weeklyoff from Adrenalin calendar.
There may be changes after few months.
Pls do the needful.
Regards,
Jacqulin
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jacqulin Prabha, As per the query, It states that the weekly off needs to be cancelled. So please navigate to the Weekly off Master form and select the required calendar and inactive/delete the Saturday showing weekly offs. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Team,
This query has been closed with internal team.
Thanks for support.
Regards,
Jacqulin
|
Paygroup not able to process. | Hi Team, For the April salary processing facing issues which needs to be resolve ASAP. 1. Frontend HOAD & Frontend OBPL employees are not able to process 2. Also in Frontend OBPL there is difference in employee count. (261) (Refer the attachment) Request on urgent basis because its a salary issue. -Swapnil 8329295434 | LTA_SAL was NULL for 2 employee hence pay process not run,
We have updated as 0 in pa_salary_fixed table then it is started working | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043097497860
time: 2021-05-05 19:36:15 +0530, Hi Swapnil, As discussed with Vishal we will provide the connection by tomorrow morning 9.30 based on that we will check and resolve the issue. Regards Prakash, Hi Swapnil, 1. Frontend HOAD Employee code 10799,10810 LTA_SAL component was NULL instead of 0 hence system throws an error due to that pay process not run. & Frontend OBPL employees payprocess run successfully without any error 2. Also in Frontend OBPL there is a difference in employee count. (261) We have downloaded the Salary register it has 1413 employees with Active and Salary hold cases. Please download and check the same. Regards Prakash |
System Error While Goal Setting | Please check this error and rectify :
Emp ID: 15459
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:imagefe7465.JPG@64b9d3cd.4ea28257]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
www.himatsingka.com<http://www.himatsingka.com>
| Clarification in goal setting form. | Product | Clarification | null | Goal Management | null | null | null | Closed | Please resolve that error as early as possible many employees are facing that system error problem from adrenalin side
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:image20cb52.JPG@52e40700.4d9c050e]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
www.himatsingka.com<http://www.himatsingka.com>
, Hi Shreya, We have checked, below reported employees' goals are reflecting in goal setting HIMAT form. We are not facing any issues. Also, the employee goals have been saved. Request you to check the attached screenshot and revert for any further clarifications. Regards, Srujana.M, That’s completed thanks
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:image0c43c2.JPG@5051ee64.4687d615]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
www.himatsingka.com<http://www.himatsingka.com>
, Close it
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:image67a3db.JPG@7035ba69.4da1932c]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
www.himatsingka.com<http://www.himatsingka.com>
|
Leave Issue | Dear Judi, As discussed PL & OL credit before end of month some examples attached for your reference. Shailesh Kokate - 9320620807 | Clarification. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shailesh, We understand that PL & OL credited before end of the month. We will check and update you on the status shortly. Regards, Judhistira.M, Hi Shailesh, As informed over the call, leave credited to below employees for active days of April month on prorate basis. As per system functionality, if an employee is resigned then leave will credit for active days of the last month. Leave credit process has been explained over the phone also. Hence updating the ticket as Resolved. Regards, Judhistira.M |
self Appraisal not submit | P1212 ^ Himanshu SIngh successfully loading all the goals and
getting it approved, now when employee moved to doing his appraisal he am getting the error message. screenshot attached | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12998, Hi Pratap Singh, As discussed over call, the competency is not there while submitting the goal setting form. we will reset the goals for the Employee -P1212 ^ Himanshu Singh . Please confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, As discussed please re-set the same.
, Hi Pratap Singh, The goals sheet has been reseted and also the goals and competencies are getting displayed in the "Goal Setting" form. Please check. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear Iswarya,
As discussed with below employee goal setting is reflecting of year 2019-2020 instated of 2020-2021, please check reinitiate with current year goal or clean up the same
Thanks & Regards
Pratap Singh
, Hi Pratap Singh, We have deleted the goals and reinitiaed the goals for PMS2020-21. Attached the screenshot for your reference and in the Goal setting form the calendar is displaying the PMS2020-21. Please check in the "Manage Template" form for the calendar PMS2020-21 as the goals will fetch from this form when we initate the goals. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear Iswarya,
Please clean up the Goal he will add manually.
Thanks & Regards
Pratap Singh
, Hi Pratap Singh, As per the request, we have deleted all the goals and reinitiated the goals again. Please check. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Employee added new
goals, while submitting only 6 goals, POP-UP comes as maximum limit to submit
is 10 – Reference, so he is not submitting the same. Request to you upload the Goals sheet excel has been shared to you through mail , Please ignore |
Goal sheet issue | there is no
option to add new rows in order to fills the goals. of P1494 ^ Chandni Bhatia, refer to attachment | "Template Mapping" form | Customization | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, The Position of the Employee - P1494 is "Central Support Manager - Secretarial Compliance" and there is no tempate mapped in the "Template Mapping" form. Please map the position to the "Template Mapping" form and update us so that we will initiate the goals as the "Goal setting" is not initated yet. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear Iswarya,
Said position has been added by HR team in "Template Mapping" please check now
Thanks & Regards
Pratap Singh
, Hi Pratap Singh, The goal has been initiated for the EMployee - P1494 ^ Chandni Bhatia and please check in the Goal setting form and save/submit the form. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
Mailing Payslip Paygroup not visible | Dear Team, I try to host the Employee Payslip for the month of Apr21 but below Pay Groups are not visible to select and submit * CCHS_EMPLOYEE * CTSH_EMPLOYEE * AMPATH_EMPLOYEE * CCHS PROFESSIONALS * CTSH PROFESSIONALS Kindly check and rectify the issue immediately . | end time is null for older pay date | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Please join the below session link. https://fastsupport.gotoassist.com/154412932 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Madhukara H S, As discussed over the phone, the END Time was not available for the reported Pay Groups in the system for previous Pay Date. Due to which the Pay Group was not listed in Mailing Payslip form. We have corrected the record and run the Mailing Payslip process for one Pay Group. It is success and also reflecting back in the Mailing Pay Slip. Requesting you to check the same from your end and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
Open Tickets | Dear Team,
Please resolve below open ticket on priority.
Sr No.
Ticket no
1
12848
2
12850
3
12897<https://myadrenalincare.freshdesk.com/support/tickets/12897>
4
12898<https://myadrenalincare.freshdesk.com/support/tickets/12898>
5
12920<https://myadrenalincare.freshdesk.com/support/tickets/12920>
6
12954<https://myadrenalincare.freshdesk.com/support/tickets/12954>
7
12962<https://myadrenalincare.freshdesk.com/support/tickets/12962>
8
12977<https://myadrenalincare.freshdesk.com/support/tickets/12977>
9
12984
Thanks & Regards
Pratap Singh
| Ticket | Customization | Service Request | null | Goal Management | null | null | null | Closed | Hi Pratap Singh, we will check the below open ticket on priority. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
Benefit management error | Hi team, AQ020995- Sanaullah is not able to submit nomination details After selecting the dependents name
and while submitting it shows error as “You can only add Husband as nominee in Family details form”. Please look into it. Thanks, Ansu Singh | gender mapped as female due to that system showing error | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, During the check, we found that mentioned employee's gender showing in the system is female due to that while submitting the wife name system not allowing to submit the form and showing alert. Please check the same and feel free to reach us for further clarification. Thanks & Regards, Greeshma, Hi Greeshma, We corrected the gender in the system, still the error persists. Please look into it. Thanks, Ansu Singh, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassist.com/817769075 Support key: 817769075 Thanks & Regards, Greeshma, Hi Ansu Singh, Please join the below session. https://fastsupport.gotoassist.com/317374628 Key: 317374628 Thanks, Greeshma, Hi Ansu Singh, We have taken connection and corrected gender for the mentioned employee. Now form getting submitted successfully. Feel free to reach us for further clarification. Thanks & Regards, Greeshma |
Answer Query notification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
When someone answers to the query a mail notification goes to the person who had initiated the query as per the screenshot below. We want to change a line in it.
Instead of "The following query raised by you has been posted in Help Desk" below mentioned line should be triggered.
"The query raised by you has been responded on Help desk and please find the Help Desk comment below :"
[cid:image001.png@01D741D4.888A34B0]
Regards
Nidhi Shah
Human Resources
Axis Mutual Fund
Contact on - 09890054902
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Mail content modified | Product | Data Correction | Help Desk Management | Help Desk | null | null | null | Closed | Hi Nidhi Shah, The below Mail content has been added to the Answer Query notification. Hereafter the below new content will be triggered to the employees. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Noted
|
Leave balance error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
In the leave request form leave balance is not reflecting for the below employee.
[cid:image001.jpg@01D741D4.448ECB40]
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
Privileged/Confidential Information may be contained in this message. If you are
not the addressee indicated in this message (or responsible for delivery of the
message to such person), you may not copy or deliver this message to anyone. In
such case, you should destroy this message and kindly notify the sender by reply
email. Please advise immediately if you or your employer does not consent to email
for messages of this kind. Opinions, conclusions and other information in this
message that do not relate to the official business of Group M Worldwide LLC and/or
other members of the GroupM group of companies shall be understood as neither given
nor endorsed by it. GroupM is the global media investment management arm of WPP.
For more information on our business ethical standards and Corporate Responsibility
policies please refer to WPP's website at http://www.wpp.com/WPP/About/
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Changed the configuration in Leave Credit Configuration | Product | Configuration | null | Personal Data | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, With reference to our discussion,we have now changed the configuration to pull actual Leave Balances of employees after their relieving date during settlement entry . Regards Wasim |
Social connect error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
My colleague Shriya had posted on wall of social connect and tagged 2 of our team members (Deepak Kumar Behera and Allwyn Almeida). However, there was no mail trigger sent to them that some has tagged them in a post and also here on wall it is not showing like it was tagged.
[cid:image001.png@01D741D3.DFE460B0]
Regards
Nidhi Shah
Human Resources
Axis Mutual Fund
Contact on - 09890054902
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| All latest and consolidated deployed by MAX migration team | Product | Clarification | Admin Module | null | null | null | null | Closed | Hi Nidhi Shah, We will check and update you on this below Social connect query. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As checked in the UAT, we have posted one post tagging you and there is no mail triggered to your ID and also there is no mail regarding the Jonction tagging for the post. Please share with us any Mail which you have for the Jonction post tagging. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As checked in the application server, Social connect related patches have been deployed recently and jonction is running and working fine. Also verified the email settings of jonction. Hereafter the tagging and mails will work properly. Please check and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
Request Relieving Date error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
This has been discussed and resolved earlier also that request relieving date should not allow the employee to propose any date and relieving date should be 90 days from date of resignation. Still today employee was able to edit the date.
Once a process is set why there is a shift in the system and that too without we doing any changes.
Regards
Nidhi Shah
Human Resources
Axis Mutual Fund
Contact on - 09890054902
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Not feasible | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Nidhi Shah, As per analysis, we are checking on the feasibility to disable the Request relieving date. We will let you know the status on this. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, This was disabled earlier also then now why can’t we?
, Hi Nidhi Shah, The request relieving date cannot be disabled in the application since earlier also we have conveyed the same and we will have a call and clarify the same Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram,
In the older version, you had helped disable this than in this case why we will not be able to disable?
Regards
Nidhi Shah
Human Resources
Axis Mutual Fund
Contact on – 09890054902
, Hi Nidhi Shah, In the earlier version also the request relieving date is not feasible to disable and it enabled till migration since it is a standard product. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram,
In the earlier version request relieving date was disabled. Employee did not have an option to change or tamper the request relieving date. Only HR can change the actual relieving letter.
We are looking at the same functionality in Max as well. Employee doesn’t select any date.
Regards
Arpita Shirsat
Human Resources
Axis Asset Management Company Limited
Axis House, 1st Floor, C-2, Wadia International Centre,
Pandurang Budhkar Marg, Worli,
Mumbai - 400025, India.
_________________________________________________________________
Phone +91 22 43255150
Fax +91 22 43255100
E-mail arpita.shirsat@axismf.com<mailto:arpita.shirsat@axismutual.com>
, Hi Nidhi Shah, As requested, Request relieving date is in disabled status and employee can not be select the same while raising the request. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
Salary Processed for Emp 003098 whom Pay Process set as No | Salary Processed for Emp# 003098 whom Pay Process set as No | Employee pay process status is changed after doing the pay process | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Pl. find the salary register, Hi Chittibabu M, As informed over the call , For employee whos pay process status is NO but still reflected under process. for We have taken session and workin on the query., Hi Chittibabu M, As informed over the call, For the employee 003098 PAY PROCESS status is changed before changing the pay process status to NO. So employe details was there is salary register . After the change in PAY PROCESS status. Employee details will be removed from the pay roll details . For other this happened properly. Since Employee pay process status is changed during the pay process execution it was not properly update . Requesting you to check the same and update us in case if clarification. |
Issue in SSRS Reoprts in UAT server | Dear Team, We are facing issue while generating SSRS report in UAT Application. | change in report server url | Product | Configuration | Payroll Management | Salary Register Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vicky Shah, We understand that you are facing issue while generating SSRS report in UAT Application. We will share the connection to check the issue. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi.. Can you take connection and check below issue., Hi Vicky Shah, As discussed please verify the reports in UAT and let us know. Thanks and Regards, Dhivya . V |
Error in the leave balance report for INACTIVE employees, SL and CL leave type | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please check there is an error in the leave balance report for the INACTIVE employees for SL and CL leave. It is coming as ZERO.
[cid:image001.jpg@01D741CF.E7CA27A0]
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
Privileged/Confidential Information may be contained in this message. If you are
not the addressee indicated in this message (or responsible for delivery of the
message to such person), you may not copy or deliver this message to anyone. In
such case, you should destroy this message and kindly notify the sender by reply
email. Please advise immediately if you or your employer does not consent to email
for messages of this kind. Opinions, conclusions and other information in this
message that do not relate to the official business of Group M Worldwide LLC and/or
other members of the GroupM group of companies shall be understood as neither given
nor endorsed by it. GroupM is the global media investment management arm of WPP.
For more information on our business ethical standards and Corporate Responsibility
policies please refer to WPP's website at http://www.wpp.com/WPP/About/
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Configuration Changes | Product | Clarification | null | Monthly Reports | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim , Joined
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
, Hi Rishi Ranka, Please be informed,for the case we discussed,per month Credit is 0.833 for SL20,and the logic of to Next Near 0.5 is for the Credit days and not the Leave balance of employees. For an instance Employee's Leave balance as on 22-Feb-2021 is 10 Days ,employee has utilized 1 day,system prorates the remaining number of days and the value comes around 8.6 which system considers as per configuration as 'To next Near 0.5' hence 9 days got prorated and leave balance for SL20 is Zero Regards Wasim, Hi Wasim,
I have informed you over the call that we need to set the same config as PL20 for SL20 and CL20 can you get that closed and confirm.
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
, Not resolved
Hi Wasim,
Can you resolve the issue before marking the tickets as closed / resolved in CSP.
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
, Hi Rishi Ranka, With reference to our discussion,we have now changed the Round off configuration in Leave Credit Configuration as 'Actual Value' for Leave Types SL20 and CL20,now the leave balances even after Reversal will show the actual Leave balance of the employees Regards Wasim |
Leave Request showing as pending but shown in forms pending for approval of Reporting Manager | Dear Concern,
We are receiving some cases where Attendance & Leave Request is showing as
pending although same is not reflecting in FORMS PENDING FOR YOUR APPROVAL
of reporting manager.
Please find below print screen where Employee Code G5478 has applied leave
request for 8 days i.e. 16th Apr to 23rd Apr and his leave was approved by
first level on 26th Apr whereas showing pending with Second Level i.e. S7301
but when we go her Forms pending for your approval there is no such
transaction found.
So please look into the matter and do the needful for the same.
Thanks & Regards,
Yogesh Gupta
Sr. Manager- HR & L&D
SMC Group of Companies
Landline: 011 - 30111000, Extn. 8755
Mob. No. 9717590675
SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy
--
Disclaimer: This email and any files transmitted with it are confidential and are solely for the use of the individual or entity to whom it is addressed to. Any use, distribution, copying or disclosure of it by any other person is strictly prohibited. If you receive this transmission in error, please notify the sender by replying to this email and then destroy the message. Opinions, conclusions and other information in this message that do not relate to official business of SMC shall be understood to be neither given nor endorsed by SMC. Any information contained in this email, when addressed to SMC Clients is subject to the terms and conditions governing the client contract. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.
| leave transaction stuck in INQUEUE | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Yogesh,
On our analyses on the reported query, we have observed that the leav?e transaction has been stuck in the queue table, hence the same was not reflected in the approval form.
We have now rectified the transaction through the database, please check the approval now and share us your feedback.
Thanks & Regards,
Mohamed Moosa A
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: moosa.m@myadrenalin.com<mailto:moosa.m@myadrenalin.com>
________________________________
, Dear Concern,
Now same has been reflecting in Forms pending for your approval of concern authority, you can closed the ticket.
Thanks & Regards,
Yogesh Gupta
Sr. Manager- HR & L&D
SMC Group of Companies
Landline: 011 - 30111000, Extn. 8755
Mob. No. 9717590675
SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy
|
self appraisal issue | Dear Dhivya,
1) User just want to change weightage percentage under goal setting. But, unable to edit.
Employee Code
85895
Employee Name
Sudeshna Kundu
2) For below three kind of error cases categorized. Kindly do the needful.
Employee code available.
If anything required kindly let me know. Please fix this problem.
Apprisal setup incomplete.
Self apprisal not been initited
goal setting not been initiated
86531
78719
91087
87138
87492
90123
90178
77809
90827
90193
90696
90697
87159
91083
90826
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited.
| Script provided | Customization | Data Correction | null | Performance Management | null | null | null | Closed | Hi shishira, We will check the reported query on self appraisal issue for the mentioned employees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Jay,
Kindly share the script. Employees started to escalate this issue. Kindly include below employee also. We need the script. Please share me ASAP.
Emp code: 90179
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
, Dear Jay,
Please share the script.
Please share the RCA.
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
, Dear Team,
Kindly check below user self-appraisal form issue.
Emp code: 90880
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
, Dear Shishira,
Belwo is the script. kInldy execute
--select * into safe_pms_new_emp_Trans_details_t_05may2021 from pms_new_emp_Trans_details_t
--select * into safe_pms_new_emp_rev_master_t_05may2021 from pms_new_emp_rev_master_t
--UPDATE trans
--SET trans_emp_rev_uniq_id =EMP_REV_UNIQ_ID
--from pms_new_emp_trans_details_t trans
--inner join PMS_NEW_EMP_REV_MASTER_T rev on trans_cal_uniq_id = 'b3d3e4be4ff14406' and trans_cal_uniq_id =EMP_REV_CAL_UNIQ_ID
--and EMP_REV_STAFFID = trans_Staffid
--and EMP_REV_REVIEWTYPE ='GS' and TRANS_REVIEWTYPE = EMP_REV_REVIEWTYPE and trans_emp_rev_uniq_id is null
--delete FROM PMS_NEW_EMP_REV_MASTER_T WHERE EMP_REV_STAFFID='90880' AND EMP_REV_CAL_UNIQ_ID='b3d3e4be4ff14406'
--delete FROM pms_new_emp_trans_details_t WHERE trans_Staffid='90880' AND trans_cal_uniq_id='b3d3e4be4ff14406'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '90880'
--delete FROM pms_new_emp_trans_details_t WHERE trans_cal_uniq_id='b3d3e4be4ff14406' and trans_Staffid in
--('88065','86711','90722','90702','85871','90966','90678','91088', '91087','90880','86275','86713')
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '88065'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '86711'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '90722'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '90702'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '85871'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '90966'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '90678'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '91088'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '91087'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '90880'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '86275'
--exec NEWPMS_NEWEMP_LIST_AES_USAGE '86713'
Regards
Sandeep Thungaturthy
,
Dear Sandeep,
Fix has bene implemented.
@Dear Dhivya,
Few users still have same issue, self-appraisal not been initiated. Kindly help
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
, Dear Dhivya,
Sandeep sir already updated the goal setting. But, still same issue. Kindly check.
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
, Dear Dhivya/Jay,
Below list of employees still issue not resolved. Datafix already implemented. Kindly resolve ASAP.
Need to resolve before EOD without any failure. Also, share the appropriate RCA.
If you need any support kindly let me know. Kindly take this issue high priority.
Emp code
Problem statement
Ticket
90178
self apprisal not been initiated.
1981546
90880
Apprisal setup is incomplete. Contact admin
1982420
77809
self apprisal not been initiated.
1981162
87138
Apprisal setup is incomplete. Contact admin
1981355
91083
Appraisal setup is incomplete. Contact your administrator
1981551
90826
Appraisal Setup is incomplete. Contact your Administrator
1981567
90193
Apprisal setup is incomplete. Contact admin
1981578
85895
Need to change weigtage
1981565
85871
Apprisal setup is incomplete. Contact admin
1981312
85179
Apprisal setup is incomplete. Contact admin
1981568
90697
Appraisal Setup is incomplete. Contact your Administrator
1981584
90696
Appraisal Setup is incomplete. Contact your Administrator
1981641
90722
Appraisal Setup is incomplete. Contact your Administrator
1981647
90827
Appraisal Setup is incomplete. Contact your Administrator
1981655
90123
Appraisal Setup is incomplete. Contact your Administrator
1981689
91087
Appraisal Setup is incomplete. Contact your Administrator
1981856
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
, Dear Adranaline Team
Please rectify below issue with utmost priority
Thanks and Regards,
Arbaaz Hasan
Deputy Manager- EA Service Management, IT
[ET_Email_signature_400 x 120 pxls]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5285
E Arbaaz.hasan@exidelife.in<mailto:Arbaaz.hasan@exidelife.in>
W exidelife.in
, Dear Jay/Dhivya,
Kindly help for below employees also.
Tickets Problem statement Emp code
1983151 Goals and competencies not defined 45007
1983348 self appraisal has not been initiated 61999
1983198 self appraisal has not been initiated 77021
1983297 self appraisal has not been initiated 90501
1983294 self appraisal has not been initiated 90874, 17934,77692
1983242 self appraisal has not been initiated 90502
1983233 self appraisal has not been initiated 90192, 90703, 90873
1983237 self appraisal has not been initiated 90337
1983195 Goals and competencies not defined 91098
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
|
Need to STOP the record resignation notification and Activity clearance trigger | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Wasim,
We need to STOP the record resignation notification and Activity clearance trigger as we want to raise the resignation of 93 employees from backend.
Please do it quickly.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
Privileged/Confidential Information may be contained in this message. If you are
not the addressee indicated in this message (or responsible for delivery of the
message to such person), you may not copy or deliver this message to anyone. In
such case, you should destroy this message and kindly notify the sender by reply
email. Please advise immediately if you or your employer does not consent to email
for messages of this kind. Opinions, conclusions and other information in this
message that do not relate to the official business of Group M Worldwide LLC and/or
other members of the GroupM group of companies shall be understood as neither given
nor endorsed by it. GroupM is the global media investment management arm of WPP.
For more information on our business ethical standards and Corporate Responsibility
policies please refer to WPP's website at http://www.wpp.com/WPP/About/
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Suggested to Remove the Mail tab from workflow definition Master | Product | Service Request | null | Separation | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Venkat / Gowtham,
As Wasim is not picking up the call can someelse help us as its bit urgent.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
, Hi Rishi, I hope Wasim has already discussed and provided the possible option(Removing notification from workflow) temporarily. However, the same was not acceptable from your end. This is the only option to stop mailers for a period of time till the activity is completed. Impact: Anyone raising resignation & activity triggers during this period will not receive notifications due to workflow notification removal. Whatever is possible we have suggested, it is your call whether to proceed with this option. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Rishi,
Please go head with the suggestion or work around discussed over the call. Please change the workflow notification and proceed further.
Regards,
Venkateshwaran
, Hi Rishi Ranka, With reference to our discussion and as showcased,request you to clear the mail tabs in Notification section of the Workflows ,post removal the Resignation mails will not get triggered to the employees. Regards Wasim |
Goal sheet issue (P0523) | In the system it shows popup as “Total Weightage of all selected
goal(s) should be equal to 80.00” Weightage is total 90, refer to attached screenshot | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=1, Hi Pratap Singh, we understand that the system it shows popup as “Total Weightage of all selected goal(s) should be equal to 80.00” Weightage is total 90, refer to attached screenshot We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi Pratap Singh, We have reset the goals for the Employee - P0523 and again reinitiated the goals. Please check save/submit the goals in the "Goal Setting" form. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear Iswarya,
Employee added new goals, while submitting only 6 goals, POP-UP comes as maximum limit to submit is 10 – Reference, screenshot attached
Request to you please find attached excel sheet of Goals herewith, kindly do the needful to update Goals.
The attached file includes the PAT Goal also.
Thanks & Regards
Pratap Singh d
, Hi Pratap Singh, Please check and discuss internally with Mr. Surendra Kumar and if the goals need to be reset and initiated again we will do the same. But if we reset the goals, the added new goals by employee will get deleted. Please check and provide your feedback. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Please reset and initiate as per given excel goal sheet
, Hi Pratap Singh, Post checking, we have verified in the "Manage Template" form for the Position - Zonal corporate Finance - Technical. There are 6 goals (KPI) defined in the "Manage Template" form kindly check and modifiy the goals and also if the goals are modified in "Manage Template" form, it will get affected for all the employees who is mapped to the Position - Zonal corporate Finance - Technical. Please check with Mr. Aishwary for goal sheet upload. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
Facing error while doing deactivation for 117336 - Shekhar Dhall | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please assist with deactivation of below case on immediate basis as we are facing the error while doing the same.
117336 - Shekhar Dhall
[cid:image001.png@01D741CC.CF56B920]
Pallavi
HR Operations
T: (+91) 022 - 3920 9000 Extn: 9094
| www.ageasfederal.com<http://www.ageasfederal.com/>
Ageas Federal Life Insurance Company Limited
(Formerly known as IDBI Federal Life Insurance Company Limited)
[cid:image002.png@01D6F022.D28F2880]
[cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880]
<br><hr><font face='Verdana' color='Black' size='2'><br>Visit us at http://www.ageasfederal.com<br>============================================================================================<br>This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.<br></font>
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
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(i) destroy this message if a facsimile or (ii) delete this message
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Thank you.
| Clarification | Product | Clarification | null | Separation | null | null | null | Closed | Hi Pallavi, As guided over the call, the system is validating that the employee being deactivated is assigned as Matrix manager to active employees. Hence, Reassign Matrix Manager button is also enabled. As you did not have access to this form, we have done the reassign from Amolika's login. Going forward, you can ask the team who has access to do the same and proceed further with deactivation. It was confirmed from your end that deactivation was successful. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Approval missing | We have successfully initiated department change in employee movement but the same is not reflecting under RM id for approval.
Please raise ticket.
Prateek S (STM10983) | 2 Bank details with salary account tag for same employee | Product | Data Correction | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12972, STM STM have successfully initiated department change in employee movement but the same is not reflecting under RM id or HR ID for approval.Kindly check and conect for further discussion on 8169862176., Hi Raksha, The employee "STM10983 - Prateek S" has 2 bank details filled in with both as Salary accounts. Hence, during approval, the same has moved to a failed transaction. Request you to please navigate to the Bank details of this employee and remove the Salary account tag against 1 bank detail which is not a salary account. And then, 11510 (Approver) can re-process the failed transaction using the "Failed Transaction" form. Please call us on 9047106688/8072250167 for any clarifications or assistance in this. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
Professional Tax not calculated for Bihar Location | Dear Concern,
We are facing issue in calculation of Bihar Professional Tax as system is
not considering Slab mention for Bihar Location as per below print screen.
PT Location is already mapped with all Bihar Location for below mention
employees in employee master :
CODE
NAME
COMPANY
Location
G1325
Gaurav Kumar Pandey
SMC Global Securities Ltd.
BHR - Patna - 1
G1283
Amit Kumar Abhishek
SMC Global Securities Ltd.
BHR - Patna - 1
G5437
Goutam Krishna
SMC Global Securities Ltd.
BHR - Patna - 1
G5301
Gautam Kumar
SMC Global Securities Ltd.
BHR - Patna - 1
G6200
Prameet Anand
SMC Global Securities Ltd.
BHR - Patna - 1
G6212
Alok Kumar
SMC Global Securities Ltd.
BHR - Patna - 5
G6213
Vikash Kumar
SMC Global Securities Ltd.
BHR - Patna - 5
G6214
Ujjwal
SMC Global Securities Ltd.
BHR - Patna - 5
G6215
Manisha Kumari
SMC Global Securities Ltd.
BHR - Patna - 5
G6216
Abhishek Kumar
SMC Global Securities Ltd.
BHR - Patna - 5
G6217
Harsh Dev
SMC Global Securities Ltd.
BHR - Patna - 5
Kindly look into the matter that why system is not calculating professional
Tax for above mention employees.
Thanks & Regards,
Yogesh Gupta
Sr. Manager- HR & L&D
SMC Group of Companies
Landline: 011 - 30111000, Extn. 8755
Mob. No. 9717590675
SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy
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Disclaimer: This email and any files transmitted with it are confidential and are solely for the use of the individual or entity to whom it is addressed to. Any use, distribution, copying or disclosure of it by any other person is strictly prohibited. If you receive this transmission in error, please notify the sender by replying to this email and then destroy the message. Opinions, conclusions and other information in this message that do not relate to official business of SMC shall be understood to be neither given nor endorsed by SMC. Any information contained in this email, when addressed to SMC Clients is subject to the terms and conditions governing the client contract. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.
| patch
PA_GP_UPDATE_PTGROSS | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi Yogesh Gupta, From the description, we understood that the PT location deduction is calculated correctly in the system, we will check and update the status.t Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, As discussed, we have analyzed and deployed the patch (PA_GP_UPDATE_PTGROSS0 for the above reported query, post that the BIHAR PT is calculating fine and the same has been confirmed from your end. Thanks & Regards, Mohamed Moosa A, PT Deduction of Bihar State has been resolved, now you closed this ticket. |
ETDS-data mismatch | I have noticed that our monthly gross is not matching with 26AS. Our Medical Allowance is adding twice in the 26AS. This issue has also came last year. Please resolve the same in URGENT basis | issue resolved | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, As discussed we will check the reported query on 26AS file with our internal team and will share the updates with you shortly., Waiting for the update, Issue was resolve very quickly. Thank you for Mr.Pushotaman and Mr. Balakrishnan for their valuable support. |
Movement Screen Issue | Hi Team,
Trying to access the movement screen for data change but unable to do so as
the employee records are not populating to change..
PFB for your reference..
Please check and resolve ASAP..
[image: image.png]
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
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This email message is for the sole use of the intended recipient(s) and may
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recipient, please contact the sender by reply email and destroy all copies
of the original message.
| clarification provided | Product | Clarification | null | Job Data | null | null | null | Closed | Hi Thokala Umamaheswar Rao, During a check, we have can able to find the employees in the "Employee Movement" form. Attached screenshot for your reference. Note: Type the employee name in the search to get the details. Regards Raghu.T, Hi Raghu,
Tried the same but unable to get the employee info..
PFB for your reference..
[image: image.png]
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
On Wed, May 5, 2021 at 5:50 PM Raghu Thangaraj <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Thokala Umamaheswar Rao,
>
> During a check, we have can able to find the employees in the "Employee
> Movement" form. Attached screenshot for your reference.
>
> Note: Type the employee name in the search to get the details.
>
> Regards
> Raghu.T
>
>
>
> On Wed, 5 May at 3:51 PM , Thokala Umamaheswar Rao <
> uma.maheswarrao@randstadusa.com> wrote:
> Hi Team,
>
> Trying to access the movement screen for data change but unable to do so
> as the employee records are not populating to change..
> PFB for your reference..
> Please check and resolve ASAP..
>
> [image: image.png]
>
> *Thanks and Regards,*
>
> *Umamaheswar Rao*
>
> *HRG, ROS*
> *Hyderabad, India.*
>
>
>
> This email message is for the sole use of the intended recipient(s) and
> may contain confidential and privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply email and destroy
> all copies of the original message.
>
> Attachments:
>
> - movement.jpg
> <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNzQ2OTkzNiwiZG9tYWluIjoibXlhZHJlbmFsaW5jYXJlLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoxMDI1ODc0fQ.nvej3B2FcBjfzQB46jQ2PwTeGAh7zkmBYRaC4WB5zz4>
>
> 12979:1025874
>
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This email message is for the sole use of the intended recipient(s) and may
contain confidential and privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply email and destroy all copies
of the original message.
, Hi Team,
Issue not yet resolved..
Still the same issue and unable to find the employee details.
PFB for your reference...
[image: image.png]
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
On Wed, May 5, 2021 at 5:51 PM Adrenalin eSystems LTD <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Dear Thokala Umamaheswar Rao,
>
> Our Support Rep has indicated that your ticket has been Resolved.
>
> If you believe that the ticket has not been resolved, please reply to this
> email to automatically reopen the ticket.
> If there is no response from you, we will assume that the ticket has been
> resolved and the ticket will be automatically closed after 48 hours.
>
> Sincerely,
> AdrenalinSupport Team
> https://myadrenalincare.freshdesk.com/helpdesk/tickets/12979
>
> 12979:1025874
>
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This email message is for the sole use of the intended recipient(s) and may
contain confidential and privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply email and destroy all copies
of the original message.
, Hi Thokala Umamaheswar Rao, As discussed, we have tried with different browsers and we can able to view the employees details. Attached screenshot for your reference. During a check, we have found that your browser version is 75.0.0, and the browser update option is disabled. Please update your browser version to 90.0.0 (latest version) and check the employee details in Employee Movement. Regards Raghu T |
Fwd: Mandeep Singh has raised a Contact Details change request for Mandeep Singh-94807 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please check how employees can update address details when we
have already disabled.
---------- Forwarded message ---------
From: <humanresourcecm@religare.com>
Date: Wed, May 5, 2021 at 3:24 PM
Subject: Mandeep Singh has raised a Contact Details change request for
Mandeep Singh-94807
To: <sharma.jatinder@religare.com>
Mandeep Singh-94807 has raised an Contact Details change request for
94807-Mandeep Singh on 05-May-2021 15:23. The request is pending for action
with the respective HR Ops Team Leader.
The request will be approved only post submission of the documents of proof
wrt the changes requested. Subsequently, the changes will reflect in the
concerned forms on HRIS.
*Employee Details: *
Employee ID: 94807
Employee Name: Mandeep Singh
Designation: Sr Software Engineer
Grade: REL - Manager
OU: RSL-SHARC-Corporate
Location: 7886-Noida Capital Markets
*Contact Details Form: *
NEW EMPLOYEE ID NAME PERSONAL MOBILE NUMBER PERSONAL EMAIL WORK EMAIL HOME
TELEPHONE WORK TELEPHONE EXTENSION NO FAX NUMBER WORK MOBILE NUMBER
New 94807 Mandeep Singh 9810773832 mandeepsinghwadhwa@live.com
mandeep.singh2@religare.com 919810773832 00000 9810773832
Current 94807 Mandeep Singh 9810773832 mandeepsinghwadhwa@live.com
mandeep.singh2@religare.com 9810773832
NEW CURADD CURADD2 CURADD3 COUNTRY CITY STATE REGION CONTACTNO ZIPCODE
New WZ111G, 2nd Floor Street No 5 Shiv Nagar, New Delhi India Delhi Delhi
North 9810773832 110058
Current B-1/441,Second Floor,Janakpuri,West Delhi, India Delhi Delhi
110058
NEW PERMANENT ADDRESS1 PERMANENT ADDRESS2 PERMANENT ADDRESS3 PERMANENT
COUNTRY PERMANENT CITY PERMANENT STATE PERMANENT REGION CONTACT NUMBER ZIP
CODE
New B-1/441, Second Floor India Delhi Delhi 110058
Current B-1/441, Second Floor India Delhi Delhi 110058
Regards,
Religare HR
.
--
Thanks & Regards,
*Jatinder Kumar Sharma*
*Deputy Manager - Human Resources*
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125,
Noida-201301
*T*: +91 0120 6792619 | *M*:70094-81180. | http://www.religareonline.com
Values that steer us ahead: Passion | Innovation | Ambition | Diligence |
Teamwork
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| label sync in servers | Product | Clarification | null | Employee Information | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
also check this employee raised his contact details twice.
[image: image.png]
On Wed, May 5, 2021 at 3:35 PM Jatinder Kumar Sharma <
sharma.jatinder@religare.com> wrote:
>
> Please check how employees can update address details when we
> have already disabled.
> ---------- Forwarded message ---------
> , Hi Jatinder Kumar Sharma, We will check on the contact details query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, Please share the Employee's LOGIN details for further analyses. Thanks & Regards, Mohamed Moosa A, Hi Moosa,
we cannot ask for the user password.
On Thu, May 6, 2021 at 9:26 PM Mohamed Moosa A <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Jatinder Kumar Sharma,
>
> Please share the Employee's LOGIN details for further analyses.
>
>
>
> *Thanks & Regards,*
> *Mohamed Moosa A*
>
> On Wed, 5 May at 7:31 PM , Mohamed Moosa A <
> myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Jatinder Kumar Sharma,
>
> We will check on the contact details query and update you the status.
>
>
> *Thanks & Regards,*
> *Mohamed Moosa A*
>
> On Wed, 5 May at 5:02 PM , Jatinder Kumar Sharma <
> sharma.jatinder@religare.com> wrote:
> [CAUTION: This email originated from outside of the organization, DO NOT
> CLICK links or attachments unless you recognize the sender and know the
> content is safe.]
> also check this employee raised his contact details twice.
>
> [image: image.png]
>
> On Wed, May 5, 2021 at 3:35 PM Jatinder Kumar Sharma <
> sharma.jatinder@religare.com> wrote:
>
>>
>> Please check how employees can update address details when we
>> have already disabled.
>> ---------- Forwarded message ---------
>> , Hi Jatinder Kumar Sharma, Post analyzing we have observed the Label changes is not synced in both the servers, hence the employee was able to update the contact details from their end. We have now synced both the servers. Please check now and share us your feedback., Thanks & Regards, Mohamed Moosa A |
self-appraisal of Sandeep Beniwal P2075 Rejected | self-appraisal of Sandeep Beniwal P2075 has been Rejected his Reporting manager, but again employee not able to do the same, refer screenshot attached | Queue not updated | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on self-appraisal of Sandeep Beniwal P2075 has been Rejected his Reporting manager, but again employee not able to do the same and will update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Pratap Singh, The Rejected transaction is in queue and after clearing the queue, the Self appraisal form for the Employee -Sandeep Beniwal P2075 is showing as " The form has been rejected by the approver. Please resubmit the form after incorporating his comments. ". Please check and resubmit the form. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
Unable to generate report | null | As we checked, The "Reporting Services Configuration Manager" was not in active status. We have connected it and now the SSRS Reports are working fine | Product | Configuration | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12893, Hi Aishwarya KV, As we checked, The "Reporting Services Configuration Manager" was not in active status. We have connected it and now the SSRS Reports are working fine and the same has been confirmed from your end. Regards, Veerapandian R |
Unable to update relative declaration | Hi Team, Unable to update relative declaration in the system. Other fields got blank. SS attached for your reference. Regards Kirtesh Kaushik | Clarification. | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kirtesh, We will call you shortly and guide you on this. Regards, Judhistira.M , Hi Kirtesh, As checked, relative declaration has been updated for Emp-NBHC06069. Please let us know if you face this issue for other employees. Regards, Judhistira.M, Hi Kirtesh, As discussed over the call, relative declaration has been already updated for Emp-NBHC06069. If you face this issue for other employees request you to share the employee ID to find RCA. Regards, Judhistira.M |
Error while uploading reimbursement eligibility | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
I want to upload reimbursement eligibility for 891023- Obaidur Khan, but system is giving following error while upload. Please check and provide the solution:
[cid:image001.png@01D741BA.34A21940]
Best Regards
Harsha Jaikalyani
Executive - Compensation & Benefits
Mobile (IN): +91 8378866943
Landline: 022 61083105
harshaj.service_provider@bicworld.com<mailto:harshaj.service_provider@bicworld.com>
[cid:image002.jpg@01D741BA.34A21940] [Description: cid:image003.jpg@01CB1F67.1A273220] BIC - CELLO INDIA
G-Wing, 7th Floor, Lotus Corporate Park|Western Express Highway |Goregaon (East) |Mumbai 400063. INDIA
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| provided the clarification | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | Hi Sonali, As per request, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, For the below query, We have analyzed from our end, Kindly change the from date and to date in Reimbursement form, After then try to upload from your end and share feedback. Thanks and Regards Vijayakumar k |
Deletion of Goals | Dear Dhivya, Please delete below goals for shared ECN and confirm. ECN Employee Name R02767 HARPARMDEEP SINGH R06422 ULLURI CHANDRA SEKHAR R10333 SUDHANSHU R11586 BHARATHKUMAR R12350 SUKANTA KUMAR SAHOO R12681 KIRANKUMAR KUNNATUR R17655 JINESHKUMAR DESAI R19240 TADUVAI KRISHNA CHAITANYA Regards, Chaitali | clean up done based on requsition | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; CMDTDFJS; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Chaitali, Please provide us sometime, we will connect and do the required clean up for the shared list of employees and update you. Thanks and Regards, Dhivya . V, Hi Rinoy Sebastin, As requested, the required clean up has been done for the shared list of employees. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
Names not reflecting | Below managers On-boarding is completed still we are unable to see their names in employee basic information report and employee on-boarding status Ireport. | SP Logic modified | Product | Service Request | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, With reference to our discussion,we will check on why the said employees names are not getting populated in Ireport and update status. Regards Wasim, Hi Raksha Dayma, With reference to our discussion, we have now modified the logic of the Ireport to pull the full name of employees,please generate the report and confirm us. Regards Wasim, Resolved thanks |
Re: Unable to approve goals in Pulse | ?Dear Dhivya,
Can you please check below query.
Thanks & Regards,
Sumant Mule
Adrenalin eSystems Ltd
8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover,
Western Express Highway, Goregaon (East),
Mumbai - 400 063
Mobile:- 9833931807
________________________________
From: Vriin Chadha <vriin.chadha@indusind.com>
Sent: Wednesday, May 5, 2021 1:17 PM
To: Sumant Ashok Mule
Cc: Rupesh Shinde
Subject: Fw: Unable to approve goals in Pulse
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sumant,
ECN 7400 is not able to view Goal Setting requests from his team. The drop down shows 2 Goal Settings pending for approval but upon selection, the table is blank. Please help resolve.
[cid:f122167d-dca3-49a8-9311-69915200d383]
Regards,
Vriin
________________________________
From: Amit Raj <amitr.raj@indusind.com>
Sent: Wednesday, May 5, 2021 1:06 PM
To: Vriin Chadha <vriin.chadha@indusind.com>
Subject: FW: Unable to approve goals in Pulse
Dear Vriin ,
Can You pls help in this .
With regards,
Amit Raj | Human Resources
IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg
Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093
From: Sunil Dsouza
Sent: 05 May 2021 12:07
To: ANJUM SYED <ANJUM.SYED@indusind.com>; Amit Raj <amitr.raj@indusind.com>
Subject: Unable to approve goals in Pulse
Hi Anjum / Amit,
Goals of 2 staff are showing as pending for approval, however it displays no record pending. Please help resolve
[cid:image001.png@01D741A7.EEE09B00]
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| transaction of previous calendar | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Dear Sumant,
Since the respective transactions / flowids is not available in the module queue table, the transactions are not getting listed.
Give us some time, we will analyse and update you on the ticket, kindly track the updates on the ticket.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai – 600130.
Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com> |
Ph : 044-30247441 | Mob : 7299201820
"I am keen to know that if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran; know about the quality of services provided by me. My manager can be contacted at "Balakumaran.V@myadrenalin.com<mailto:Balakumaran.V@myadrenalin.com>"
, Dear Sumant, Post analysis, we understood that these transactions highlighted under the forms pending where older transactions of previous calendars of the employees 103372,96235 . However we have not done any clean up, request you to please convey the customer and execute the below script to remove those transactions. select * into backup_hrms..safe_WFS_FORMTRANS_06may2021 from WFS_FORMTRANS where FORMID ='PMS_GLSET_421 ' select * into backup_hrms..safe_WFS_FORMhistory_06may2021 from wfs_formhistory where FORMID ='PMS_GLSET_421 ' --update WFS_FORMTRANS set actionid ='X' where ACTOR ='7400' and FORMID ='PMS_GLSET_421 ' --update WFS_FORMHISTORY set actionid ='X' where ACTOR ='7400' and FORMID ='PMS_GLSET_421 ' and actionid ='S' Thanks and Regards, Dhivya . V, Dear Vriin,
As per discussion with support team, transactions which are reflecting in below users tray was for previous year appraisal & user has not approved this transaction. Kindly provide consent to remove this transactions.
Thanks & Regards,
Sumant Mule
Adrenalin eSystems Ltd
8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover,
Western Express Highway, Goregaon (East),
Mumbai - 400 063
Mobile:- 9833931807
________________________________
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sumant,
Please remove the previous years transaction from users tray.
Regards,
Vriin
________________________________
, Dear Vriin,
We have removed previous year transaction from users tray.
Thanks & Regards,
Sumant Mule
Adrenalin eSystems Ltd
8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover,
Western Express Highway, Goregaon (East),
Mumbai - 400 063
Mobile:- 9833931807
________________________________
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Thank you.
________________________________
|
Arrear_Days upload error | Dear Concern,
Please find the below cases where arrear days are not accepting by system
due to part payment already done for respective months.
In first case employee code G5561, there was 10 days LOP in month of Feb-21
payroll for which we have given him 7 days out of 10 days arrear salary in
Mar'21.
Now we are processing remaing 3 days salary in Apr'21 month it is showing
below error and same condition is in others cases also.
Employee Code
Month
Year
Number of days
Pay date
Pay Group ShortName
Upload Status
G5561
02
2021
3
30-Apr-2021
GLOBAL
Arrear days already exists for the given Month and Year~Arrear days Cannot
Exceed ARREAR EXISTS Days while trying to insert
A0086
02
2021
2
30-Apr-2021
GLOBAL
Arrear days already exists for the given Month and Year~Arrear days Cannot
Exceed ARREAR EXISTS Days while trying to insert
G5374
02
2021
1
30-Apr-2021
GLOBAL
Arrear days already exists for the given Month and Year~Arrear days Cannot
Exceed ARREAR EXISTS Days while trying to insert
So please look into the matter and do the needful for the same.
Thanks & Regards,
Yogesh Gupta
Sr. Manager- HR & L&D
SMC Group of Companies
Landline: 011 - 30111000, Extn. 8755
Mob. No. 9717590675
SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy
--
Disclaimer: This email and any files transmitted with it are confidential and are solely for the use of the individual or entity to whom it is addressed to. Any use, distribution, copying or disclosure of it by any other person is strictly prohibited. If you receive this transmission in error, please notify the sender by replying to this email and then destroy the message. Opinions, conclusions and other information in this message that do not relate to official business of SMC shall be understood to be neither given nor endorsed by SMC. Any information contained in this email, when addressed to SMC Clients is subject to the terms and conditions governing the client contract. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.
| Patch : ADL_2009_21929 | Product | Patch Deployment | null | Salary | null | null | null | Closed | Hi Yogesh Gupta, As discussed, we will check on the arrear days query and update you the status Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, We have analyzed and the rectified the arrear days issue with code level changes through the database. Please check the same from your end and share us your feedback. Int Ref : ADL_2009_21929 Thanks & Regards, Mohamed Moosa A, Yes, Same has been updated for other cases too through Arrear days form option and also from Arrear day upload option.
Thanks for resolving this issue.
Please confirm the status of Bihar PT Deduction Issue.
Thanks & Regards,
Yogesh Gupta
Sr. Manager- HR & L&D
SMC Group of Companies
Landline: 011 - 30111000, Extn. 8755
Mob. No. 9717590675
SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy
, Dear Team,
Now in May month pay process, System is not calculating Amount for each component whereas we have not found any error while uploading Arrear days through DATA UPLOAD option.
Please look in the same on urgent basis as we have to submit our May month pay process by tomorrow.
Thanks & Regards,
Yogesh Gupta
Sr. Manager- HR & L&D
SMC Group of Companies
Landline: 011 - 30111000, Extn. 8755
Mob. No. 9717590675
SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy
, Dear Yogesh,
As discussed please connect on the Zoom session,
https://us02web.zoom.us/j/84701571195?pwd=MWNFam04N2szM2hjbk5DMGUrS3pqUT09
Thanks & Regards,
Alexander Chandran,
Product Support
mailto:alexander.c@myadrenalin.com| M: +91.9952682168 | D: +91.44. 3024 7425
[cid:image001.jpg@01D5F879.B99F6520]
[newlogo]
www.myadrenalin.com<http://www.myadrenalin.com/>
, Dear Mr. Alexander,
As we have found that there was an issue with incorrect Result massage as shown in below print screen whereas case was of Arrear Days are exceed from LOP Days for respective month and year.
Due to incorrect result showing confusion was creating so please look into the matter and do the needful updation in system accordingly.
Thanks & Regards,
Yogesh Gupta
Sr. Manager- HR & L&D
SMC Group of Companies
Landline: 011 - 30111000, Extn. 8755
Mob. No. 9717590675
SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy
, Hi Yogesh Gupta, We have tried to reach you over the call, as the reported query has been clarified from our team member. Please check and let us know incase of any further clarifications on the same. Thanks & Regards, Mohamed Moosa A |
Creation of Manage Positions - JM, MM, SM | With reference to ticket no 328725 in old CSP portal need to create new position for NERL OU as there is difference in the notice period policy from NCDEX. Kindly assist on the same. Regards, Sonam 9930562992 | Clarification. | Product | Clarification | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sonam, We will call you by 4 PM and guide you on the same. Please let me know your convenient time in case if you are not available by 4 PM. Regards, Judhistira.M, We can have a call not a problem
Sent from my iPhone
> , Hi Sonam, We have guided the process of new position creation over the call. Request you to check and let us know if you face any difficulties on creating positions. Regards, Judhistira.M, Hi Sonam, As discussed over the call, please create the position and let us know if you need any help on this. Regards, Judhistira.M, Hi Sonam, Please confirm whether you are able to create position in Manage Positions or you need any help on this. Regards, Judhistira.M, Hi Sonam, We called you today but did not get a response. Please confirm whether position creation has been done or you need any help on this. Regards, Judhistira.M, Hi Sonam, As discussed over the call, Positions have been created successfully in Manage positions form. Hence updating the ticket as Resolved. Regards, Judhistira.M, |
Bulk Transfer Letter Upload | Dear Vijaya, Please find the below path and Upload the Transfer Letter and category name will be "Transfer Letter" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\Transfer Letter Thanks, Sandip Chanda 8585059226 | bulk upload | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12960, Hi Sandip Chanda, As discussed over the call, We have uploaded the transfer letter to the reported employees from our end , Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
Authorization to Team Member | Hi Team, Please enable Employee Creation and Clearance authorization to Emp. 1630 Arpita Help Pull Back Emp. 1131 Manoj Javvaji Resignation and make him active user (he is unable to Login) Please help through work flow of employee onboarding if available (Prior to employee creation) Best regards Mitrapal R B | Resignation Pullback suggested | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/221949380 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, As discussed over the phone, 1. Navigate to User Group Mapping, choose the group name as ADMIN GROUP HR FOUNDATION ADMIN and add Ms. Arpita in that group. For clearance, you can add her in the Activity Master form. 2. Navigate to Resignation Pullback form and pullback the resignation of 1131 in system. 3. You want a mail to be trigger to other teams before employee gets created in system. We will be able to set the workflow at the time of Employee Creation in system, before employee creation, we will not be able to do any setup in system. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
Need to upload roster for Jan, Feb and Mar'21 | Hello team, Please find attached the shift roster. Request you to upload the same as we couldn't do it from the frontend as an error popping as can't upload the roster for the past months. Thanks, Varu | Done the changes. | Product | Data Correction | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and done the changes from our end, The system will allow you to upload the shift roaster for the past months up to 5. Please check and upload the same. Let us know if you have any concerns. Regards, Amudhan K, FYI, attached the generate excel. Thanks, Varun, Hi Sai Varun Ranga, Please refer to the attachment, The system will allow you to upload the past shift details. Let us know if you have any concens. Regards, Amudhan K |
Employee status change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
We need to change below mentioned employee status on system request you provide us backend access approval for further process.
Kindly consider trail mail approval of porus Sir to process the same.
Employee Id
Employee Name
Reporting To
Status (Confirm / Extension)
1104
Gurunatham M
Thamizhinian V(751)
Extension
1151
Anand A
Shibu Sukumaran(531)
Extension
1166
Suvaranjan Das
Partho Sengupta(512)
Extension
1174
Prasanna Balasekar
RAMACHANDRAN T(1260)
Extension
1176
Anishkumar A S
Sreeraj Nair(719)
Extension
1200
Rajakumaran R
Raghuraman Murali(1170)
Extension
1203
Dhamodaran D
RAMACHANDRAN T(1260)
Extension
1209
Amresh Kumar
Punit Garg(1045)
Extension
1061
Augestin RJ
Prabhakar C(881)
2nd Extension
1078
Rohit Raghunath Kulkarni
Amit Raina(1208)
2nd Extension
462
Krunal Rathod
Subir Singh(240)
2ND - Extension
Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Finance Limited ("AFL") and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the AFL. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of this mail kindly delete from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference."
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| Already done | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Shradha Mahajan, Please check the forms pending for your approval with their respective Reporting Manager's bin. The confirmation will be pending with them. Please inform them to confirm/extend the confirmation Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Shradha Mahajan, As per the Mail you have sent the same has been already done and if any future changes please let us know in the fresh ticket to address the same. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
Workflow Mapping for Employee Confirmation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Workflow Mapping for Employee Confirmation
Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Finance Limited ("AFL") and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the AFL. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of this mail kindly delete from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference."
This message (including any attachments) is intended only for
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immediately if this is an electronic communication.
Thank you.
| Workflow defined. | Product | Configuration | null | Confirmation Management | null | null | null | Closed | Hi Shradha Mahajan, As per request, Workflow definition has been defined for the Employee confirmation in the application. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Closed
|
Exit Activities Not triggered | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Deepan,
Exit activities as per the off-boarding checklist did not trigger for the employee LCP016. I see his details in the Final closure form.
Are there any changes implemented? How is that we are getting new issues?
Regards,
Shilpa Kumar
Assistant Vice President, HR & Admin
[cid:image001.png@01D741A1.3338F5B0]
Gate Village 11, Unit 204, Dubai International Financial Centre, PO Box 507026, Dubai, UAE
[Receiver]+971 45 861 500
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Thank you.
| Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Shilpa Kumar, Can you confirm if the email is not triggered or transactions it not triggered for approval? Regards, Priyadarshini. K, Hi Priya,
Transactions not triggered for approval.
Regards
Shilpa
, Hi Shilpa Kumar, As per checking we understand that template not mapped against the employee's position. so kindly map the separation activity template in manage position form. Post that activity will be triggered. Regards, Priyadarshini. K |
Goal sheet issue | P3063 - Sudhir Mehta been trying to do goal setting for FY 2020-21 but
couldn’t. Whenever he click on ‘add to grid’, it is not getting added
and saved. Also he can’t see his team in PMS as S1 or S2. How can he see
goals of his team? | Clarification | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on employee not able to edit the details on GS form and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Pratap Singh, As discussed over call, post analysis the Employee - P3063 - Sudhir Mehta position - Learning is not mapped in the "Template Mapping" and also no goals uploaded in the "Manage Template" form against the calendar - PMS2020-21. Attached the screenshot for your reference. Please check and update. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Also he can’t see his team in PMS as S1 or S2. How can he see goals of his team?, Hi Pratap Singh, As discussed earlier, the goals are not uploaded in the "Manage Template" form so it will not be visible as the Goal setting is not initiated yet. Please check with the HR team and prepare the goal sheet and upload the same in Manage tempate form and check. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
Fwd: Viny Maheshwari has modified Record Resignation for Viny Maheshwari on05-May-2021 11:30 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
The below mentioned associates have raised the resignation. But it seems to
be 2 different triggered.
Also the subject is stating that associate is modified the record
resignation.
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/G3, SIPCOT IT Park,
Siruseri, Chennai 603130.
m: +91 8939865965
e: balaji.damodaran@intellectdesign.com
w: www.intellectdesign.com
---------- Forwarded message ---------
From: <hrms@intellectdesign.com>
Date: Wed, May 5, 2021 at 11:29 AM
Subject: Viny Maheshwari has modified Record Resignation for Viny
Maheshwari on05-May-2021 11:30
To: <balaji.damodaran@intellectdesign.com>
Viny Maheshwari has raised Record Resignation for Viny Maheshwari on
Raisedon/>.
Resignation modified from W7P for your information
*Details:*
Associate ID: W7P
Emp Name: Viny Maheshwari
Mail Id: viny.maheshwari@intellectdesign.com
OU : Enablement - CORP
Designation: Vice President
Grade: T4XX
Location: Pune City
Separation Type:VOLUNTARY RESIGNATION
Resignation Reason: Better Prospects
Resignation Letter Date:05-May-2021
Last Working Day:02-Aug-2021
Last Pay Date:02-Aug-2021
Manager's Comments :
This is an autogenerated mail. Please do not reply to this.
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| Clarification Provided | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported query on record resignation submitted by the employee has triggered two different notification and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support |
COVID-19 Letter Bulk Upload-Odisha | Dear Vijaya,
Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19
Thanks,
Sandip Chanda
8585059226 | Bulk upload | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We have uploaded the covid 19 letters from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
Change of LWD and Notice Period waive off. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please change last working date for employee Harish Padavalkar - 810731 and Notice period has to be waived off, refer the screenshot below.
LWD - 16th April 2021
*Shortfall to be waived off
[cid:image001.jpg@01D741A1.197929B0]
[cid:image002.png@01D741A1.197929B0]
Reenu Naik
Senior Executive HR
Helping BIC create Adaptability
email: reenu.naik@bicworld.com<mailto:reenu.naik@bicworld.com>
office: +91 7574 881 264 | mobile: +91 8980 682 111
address: BIC Cello (India) Pvt. Ltd. (Formerly - Cello Tips & Pens) Survey No. 711/1/2/3/4, Somnath Road, Dabhel, Daman (U.T.) - 396210
www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/>
[cid:image003.png@01D741A1.197929B0]<https://www.bicworld.com/en> [cid:image004.png@01D741A1.197929B0] <https://www.linkedin.com/company/bic/> [cid:image005.png@01D741A1.197929B0] <https://www.youtube.com/user/bicbrand> [cid:image006.png@01D741A1.197929B0] <https://www.instagram.com/bic_group/> [cid:image007.png@01D741A1.197929B0] <https://twitter.com/BicGroup?lang=en>
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| LWD CHANGED | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Reenu, As per request, We have changed the LWD of the reported employee from our end, Kindly check from your end and share feedback, Thanks and Regards Vijayakumar k |
Multiple grids are formed in PIMS | Hi Team, Multiple grids are formed in the education details during onboarding step of AQ021008_Nitin J V Kindly help clear the blank grid, Thanks, Ansu Singh | duplicate data created | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassist.com/476994920 Support key: 476994920 Thanks & Regards, Greeshma, Hi Ansu Singh, As requested, we have removed the duplicate entry from the backend and the same has been confirmed from your end. Please check and reach us for further clarification. Thanks & Regards, Greeshma |
Etds 4th Quarter | Our one of emp. last working day is 30th October, 2021 but when i am downloading the Annexure2 data where her last date is showing 31st March, 2021 and her all the salary data is coming wrong. her emp. code is 3423. Can you please resolve the same in URNGET basis. | Data will be change using annexure 2 data upload | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Not got the solution, now i will do the changes and will upload the data of Annexure 2 |
Overtime Computation of Flexi Shift (10:00-20:00) | Hi, May we ask how the system computed the Overtime pay of those who are on flexitime schedule. We have a current instance now that the approver cannot edit the OT hours. Seems like the system is automatically reading just the time after the schedule. SCHEDULE: 10:00-20:00 (flexi time) ACTUAL IN/OUT: 08:12 - 21:00 | Given Clarification | Geo Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, We will refer the necessary data's via back-end for the OT calculation of the employee and will update you on this concern., Thank you. Will wait for your next response., Hi Doreen Quino, As per checking from our end, the Overtime will get calculated based on the mentioned OT configuration nothing specific for the flexi shift timings. Also the OT Entry of the mentioned employee can be edited by the approver, however we have tried editing the OT hours and we can able to edit from our end. Kindly click on the OT HOURS field and delete the existing value and then update the necessary value in the field. However kindly check from your end and revert us in case of further clarifications needed or any changes you are proposing from your end., Hi Anish, This is to inform you that the approver nor Ms. Desiree can't edit the OT Hours of 19-6239. It always comes back with just 1 hour. And upon checking the OT Configuration, the self edit was also set as YES so meaning we can edit the OT hours right? Kindly inform us what are we going to do on our end as well to help you fix this. Thank you!, sorry it's 19-6329., Hi Doreen Quino, 1). And upon checking the OT Configuration, the self edit was also set as YES so meaning we can edit the OT hours right? Answer: YES, we can edit the OT hours of the employee. 2). This is to inform you that the approver nor Ms. Desiree can't edit the OT Hours of 19-6329. It always comes back with just 1 hour. Answer: As per the OT Configuration, based on the employee's shift time the "Overtime Hours" has been calculated as 1hour, you can edit the OT hours of an employee. Since the employee has worked only 1hour of OT, you cannot simply update more than the employee worked, the update can be done based on the employee's worked OT hours. The OT has been calculated based on the functionality. , Hi Anish,
Regarding bullet number 2. That’s the thing, the employee’s OT technically more than 1hour. She is on Flexi shift, 10am to 8pm, but can actually start working as early as 7am. In this case, she timed in at 812am and timed out 21:00. Technically, her official time ends at 18:12 and beyond it, her approver is considering it as her OT work. See screenshot below.
How do we address that then? Thanks
2). This is to inform you that the approver nor Ms. Desiree can't edit the OT Hours of 19-6329. It always comes back with just 1 hour.
Answer: As per the OT Configuration, based on the employee's shift time the "Overtime Hours" has been calculated as 1hour, you can edit the OT hours of an employee. Since the employee has worked only 1hour of OT, you cannot simply update more than the employee worked, the update can be done based on the employee's worked OT hours. The OT has been calculated based on the functionality.
[cid:image001.jpg@01D74362.03312F50]
, Hi Doreen Quino, As per OT Configuration Form, the 'Overtime Computation Before Shift Start' is not checked, so the OT hours before the shift start time will not get calculated. However the "OT Hours Calculation Type" has been selected as "Shift", so the OT will be calculated based on the shift (10:00 AM - 20:00 PM) by the extra hours worked after the shift, so it will be 1 hour OT for the employee. Kindly refer the attached screenshot below for your reference:, Hi Anish,
How do we correct this then?
Could we set-up to types of OT configuration? One for flexi schedule and the other one for fixed schedule? How do we go about it?
Definitely, we don’t want OT before schedule for those who are under fixed schedule. This will create a mix-up in approving those hours before shift start. Some employees report much earlier than their usual time but does not necessarily start working but have already timed in.
However, for Flexi time which is 1000 to 2000, the computation should be such that it is after they have rendered 10hours of work.
Will wait for your update.
Thanks
, Hi Doreen Quino, Kindly share the expectation of the OT calculation for a flexi shift as well the fixed shift in an excel by showing a sample, so that we can verify from our end with our internal team and can update you on the needs., Hi Anish,
Attached is the sample Excel file with OT computation
1. For Fixed schedule
2. For Flexi schedule
See screenshot below.
Thanks,
Desiree
[cid:image001.jpg@01D743B0.3625C8F0]
, Hi Doreen Quino, As informed already, the "OT Hours Calculation Type" has been selected as "Shift" so only the OT hours after the shift end time will get calculated. However if the "OT Hours Calculation Type" is "Attendance", then the system will consider the total working hours and will calculate the OT hours and also if the 'Overtime Computation Before Shift Start' is checked the hours before the shift start time will get calculated, so then system will calculate the overall OT hours for a day. However this changes will affect all the employee's eligible for OT. So you can create a new configuration for the 'Flexi shift' employee's separately and set the configuration according, by filtering all the flexi tagged employee's under a parameter so that all the flexi tagged employee will only be considered under the new configuration and not the fixed shift employee's. NOTE: the concern created on this ticket for the OT calculation of an employee has been explained already, you can create a new separate ticket for the flexi OT configuration, so that we can discuss in detail for the OT configuration. Hence closing this ticket from our end., Hi Anish, May we follow up this please? Thank you., Got it! Will close this ticket now. Thank you! |
Final closure - Issue | Unable to complete the final closure for Mr. Sivakumar. Error msg: Internal system Error ( Refer the attached screen shot) | Done the changes | Product | Configuration | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/623291624, Hi Ramakrishnan J, As discussed over the call, We have checked and found that the Last working date was not updated in the system and so an error occurs. Now we have updated the same. Please check and confirm. |
self Appraisal done but showing pending in PMS Eligibility report | Self-appraisal was done while it’s reflecting as
pending in PMS Eligibility report of below employees;- 1. Atul Malhotra (P0209 ) 2. Kamal Behal (P1308 ) 3. Jyoti
Vihan (P2098) | Trans workflow | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12952, Hi Pratap Singh, We will check the reported query on self appraisal done but reflecting as pending in report and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Pratap Singh, Post Analysis, we have rectified the issue in the "PMS Eligibility report " and it is reflecting as "Approved" in the report. Please check and update. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
Incorrect TDS calculation | Dear Team,
Please check the Payslip, if TDS showing refund than why it is deducting
from salary?
Kindly check and resolve ASAP
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http://www.globecapital.com> www.globecapital.com
fbn-02.png
| Tax component : ONETIME1 formula issue post FY patch | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Anoopsingh, Post analysis we understood that the there was a issue in formula which calculates the taxation and post which we have resolved the same. Kindly do pay process and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Goal sheet issue | Manish Ahuja (P2782) submitted the goal setting without
filling the targets. Please re upload this goal sheet. | GS Cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12835, Hi Pratap Singh, We have done the required cleanup and we request you to please do the GS changes in GS form where save, add and submit button also enabled. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Please re upload this goal sheet, same is reflecting blank, Hi Pratap Singh, We request you to please check with Mr.Aishwary regard to uploading the KRA's for the cleanup cases. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Iswarya Please check and resolve this issue same is pending so long |
PL Leave is credited as 0 for an employee. | PL Leave is credited as 0 for an employee. The employee is neither a new joinee nor his date of relieving falls on april. | issue fixed in custom plugin by kirti | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-05 05:20:18 UTC, Hi Shweta Ghule Shankarrao, As informed over the phone call, the employee has been credited with 0 leaves whereas he has to be credited with 2 days. We will check with our customization team and will update you on this. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, The issue is fixed by our team. We have updated the 2 days credit to the employee. Please check the same from your end in the reports and update us for further assistance if needed. Thanks, Sumithra. |
One Date Multiple Attendance Regularization Filing | Hi, Team! Could you please check this out? How come an employee can file multiple attendance regularization in one day? | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please be noted that employee can raise multiple time based attendance regularization for the day. But employee already raised for a particular time when system wont allow to raise AR again for that particular time. Eg: 01PM - 02PM -AR raised if employee trying to raise from 1.30PM to 2.30PM system will throw validation that AR has been already exist. Hope it helps. Regards, Priyadarshini. K, So, we can also raise a staggered time? ie: 7AM-8AM, 10:30AM-12PM and 1PM-5PM? If so, would this mean that this will be computed by the system as 6.5 hours?, Hi Zigmort Jelaver Ragudo, Yes your understanding is correct. On addition to that we would like to add the few information for you, system will not check desk logged in / attendance upload/ bio metric. eg: Attendance uploaded / logged in to 08 AM - 06 PM but employee raising AR between those timing system will still allow to raise AR. But if AR raised from 08 to 6PM then system wont allow to raise AR again at 10.10 to 11.00AM Hope its clear ! Regards, Priyadarshini. K Stay Safe ! , Thank you, Priya! |
Leave Request Form error | Hi, Unable to see the "total no.of leaves applied" pink colour small box in Leave Request form. Please check and resolve. | will be reflecting once any leave type is selected from the drop down | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, The option highlighted will be reflecting once any leave type is selected from the drop down. PFB screenshot for your reference. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Ok |
New Consultant creation request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please create new consultant "Right Move Consultants"
--
Thanks & Regards,
*Jatinder Kumar Sharma*
*Deputy Manager - Human Resources*
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125,
Noida-201301
*T*: +91 0120 6792619 | *M*:70094-81180. | http://www.religareonline.com
Values that steer us ahead: Passion | Innovation | Ambition | Diligence |
Teamwork
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
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Thank you.
| consultant creation : change req | Product | Data Correction | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the reported consultant has been created through the database. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
RE: Ticket # 1981551 | Dear Dhivya,
Self-Appraisal form having some issue. I am receiving lot of cases last two days. Kindly fix this issue ASAP with high priority.
Kindly share the RCA.
If you need any support please let me know.
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
From: Shishira Shetty
Sent: 04 May 2021 19:08
To: 'Dhivya V' <myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com>; dhivya.v@myadrenalin.com; iswarya.s@myadrenalin.com
Cc: Sandeep Thungaturthy <sandeep.thungaturthy@exidelife.in>; Manana Shivasharan Rao <mananashivasharan.rao@exidelife.in>; Vikas P N <vikasp.n@exidelife.in>; Arbaaz Hasan <arbaaz.hasan@exidelife.in>
Subject: Ticket # 1981551
Dear Team,
Getting error message(-- Appraisal setup is incomplete. Contact your administrator.) while trying to fill self Appraisal New form. Kindly resolve ASAP
Employee ID: 91083
Emp Id - 78719
Emp Id - 87492
Emp Id - 85871
Emp.Code-59547
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited.
| dual upload | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Dear Shishira,
Please find the below scenarios which we have seen in the last two days and shared the scripts with Mr. Sandeep.
* Dual upload of goals (or) competencies due to which weightage issue pops up.
* Goal setting not approved, however we are verifying in Self Appraisal
* PMS is not initiated.
We are sharing the scripts on a whole in the session on daily basis, hence unable to update in the ticket. Please execute the scripts, verify for the cases and revert me/ raise new tickets in case of any concerns.
Thanks for the understanding.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com> |
Ph : 044-30247441 | Mob : 7299201820
"I am keen to know that if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran; know about the quality of services provided by me. My manager can be contacted at "Balakumaran.V@myadrenalin.com<mailto:Balakumaran.V@myadrenalin.com>"
, Dear shishira, As discussed over the mail and call, we have shared the scripts with Mr. Sandeep. Post execution and please verify and let us know in case of any issues. Note : Also as discussed, please share the consolidated list with employee id's, we will connect with Mr. Sandeep and do the needful. Thanks and Regards, Dhivya . V, Hi,
Thanks for your email. I am on Leave 05-May-2021.
Kindly raise a ticket in the Fresh Desk - ask.adrenalin@myadrenalin.com in case of any urgent issues.
Regards
Iswarya S
This message (including any attachments) is intended only for
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that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
|
Backup Table in HRIS DB (Production) | Dear Preethi, I have a concern about DB backup tables, which I believe is of no use. These tables consuming almost 100 GB. Tables Reference as Safe%...... Since we have a backup on daily basis, so we should remove these tables and free the unnecessary consumed space. Received this query via mail from somany IT team. Attaching the mail details for reference. Raising this ticket for tracking purposes. | Deleted the previous year's backups tables from the backend | Product | Service Request | null | Setup HRMS | null | null | null | Closed | created_by: 2043097241225
time: 2021-05-05 04:33:07 UTC |
CKECK ATT. REG. RAISER NAME OR ID | For below mentioned employee, someone has raised att. regularization which is shown in forms raise for me. I want to check who has raised att. regularization. EMP. 021346 NAME : SANDEEP ASHOKBHAI SUTHAR. SCREENSHOT ATTACHED. | provided the clarification with screenshot | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Akshay Ashwar, The reported employee ( 021346) AR transaction was raised by 900709 employee code. The raised transaction is also reflecting in the 900709 employee's Forms raised by me. Attaching the screenshot for your reference. AR transaction details: Raised on: 3/May/2021 8:58:24 PM Raised by: 900709 Raised for: 021346, OK THANKS. TICKETS HAS BEEN CLOSED.
AKSHAY ASHWAR
Somany Ceramics Limited
T: 9725555546
Email: akshay@somanyceramics.com
www.somanyceramics.com
|
Report generation error | Dear team, We are unable to download "employee movement new" report. We are getting server error while trying to generate the report. Please check Thanks & Regards, Raveena | provided the clarification | Product | Clarification | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, From the above description, we understood that you are unable to download the employee movement new report and getting the server error. Hence we will check the same from our end update the status to you., Hi Raveena Ramakrishnan, We have checked and generated the 'Employee movement new' ireport. The server error may occur in the application because of huge records in this report. As of now, the reports is showing all the existing data from 2012. Please check and confirm which year onwards the movement data required in this report to reduce, the report count and increase the ireport. Based on your confirmation, we will do the changes in this report. We have attached the generated report in the below wetransfer link to your email id to download the file. https://we.tl/t-GWasuXmOaJ Please check and share your feedback. , Hi Raveena Ramakrishnan, We have taken the session and generated the 'Employee movement new' ireport. The server error may occured in the application because of huge records in this report. As of now, the reports is showing all the existing data from 2016 which is more than 50,000 records. To generate the report in the frontend, the data needs to be reduced. After changing the date to ARP 2021, the report got generated from your end and it consists of around 5600 records. Please check and confirm which year onwards the movement data required in this report to reduce, the report count and increase the ireport. Based on your confirmation, we will do the changes in this report. |
Fwd: IT asset allocation acknowledgment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team please check below error message.
---------- Forwarded message ---------
From: Kamal Pandey <kamal.p@religare.com>
Date: Tue, May 4, 2021 at 6:43 PM
Subject: RE: IT asset allocation acknowledgment
To: Jatinder Kumar Sharma <sharma.jatinder@religare.com>
Cc: RBL DCOPS <dcops@religare.com>
Hi Jatinder,
We are getting error while uploading email id of Gurpreet Kaur on HRIS.
Please check.
Regards,
*Kamal Pandey*
DCOPS Team
Religare Broking Limited
PH:- 0120-6792760
*From:* Devindar Kumar [mailto:devindar.kumar@religare.com]
*Sent:* 04 May 2021 18:31
*To:* Amit Kumar
*Cc:* RBL DCOPS; RBL ITOPS; RBL Helpdesk; Jatinder Kumar Sharma;
rblassetteam@religare.com
*Subject:* Re: IT asset allocation acknowledgment
Dear All,
As per on-boarding details, user account has been created along with
mailbox, below is the account details-
Display Name:- Gurpreet Kaur
Login ID (for system login):-gurpreet.kaur
Email: gurpreet.kaur@religare.com
Password:- we’ll share with you in a separate email
E-Mail Access URL*: * https://mail.google.com
*Thanks & Regards,*
Devindar Kumar
Windows Administrator
Religare Broking Ltd, A-3/4/5, 2nd Floor, Prius Global, Sec- 125, Noida
On Tue, May 4, 2021 at 3:27 PM <humanresourcecm@religare.com> wrote:
Dear Vinay,
Please note the following information:
Emp Id : 94913
Emp Name : Gurpreet Kaur
Date Of Joining : 04-May-2021
Designation : Relationship Manager - Dealing
Company Name : Religare Broking Limited
Grade : REL - Executive
Location : 6562-Ludhiana Trade Tower
Division : 278 - RSL/RCL-Client Dealing
Mobile No : 9878577394
Reporting Manager : 2235 - Amit Kumar
We hope that the required things related to employee joining have been
taken care of, which includes, email ID generation / configuration, and
asset allocation.
Please feel free to touch base with local business HR, or reply back to us
on the onboarding email for any further information or concern.
Regard,
Team HR
.
--
Thanks & Regards,
*Jatinder Kumar Sharma*
*Deputy Manager - Human Resources*
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125,
Noida-201301
*T*: +91 0120 6792619 | *M*:70094-81180. | http://www.religareonline.com
Values that steer us ahead: Passion | Innovation | Ambition | Diligence |
Teamwork
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| login id correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the LOGIN ID: RELIGARE\gurpreet.kaur is already mapped with Old Inactive Code:H29307 , hence the same is not able to update for this ecode. Please refer the screenshot and share us your feedback. Thanks & Regards, Mohamed Moosa A, Please remove or modify from the old record so that we can map with new
employee code.
On Wed, May 5, 2021 at 3:48 PM Mohamed Moosa A <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Jatinder Kumar Sharma,
>
> On our analyses, we have observed that the LOGIN ID:
> RELIGARE\gurpreet.kaur is already mapped with Old Inactive Code:H29307 ,
> hence the same is not able to update for this ecode. Please refer the
> screenshot and share us your feedback.
>
>
>
> *Thanks & Regards,*
> *Mohamed Moosa A*
>
> On Wed, 5 May at 12:25 PM , Mohamed Moosa A <
> myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Jatinder Kumar Sharma,
>
> We will check on the reported query and update you the status.
>
>
> *Thanks & Regards,*
> *Mohamed Moosa A*
>
> On Wed, 5 May at 9:41 AM , Jatinder Kumar Sharma <
> sharma.jatinder@religare.com> wrote:
> [CAUTION: This email originated from outside of the organization, DO NOT
> CLICK links or attachments unless you recognize the sender and know the
> content is safe.]
> Hi Team please check below error message.
>
> ---------- Forwarded message ---------
> , Hi Jatinder Kumar Sharma, As per your request, the Login ID for the Old Inactive Code has been removed through the data. Please check the email id upload now and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Bonus values are considering for left employees | Bonus values are considering for left employees | clarification | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi kohima Can u share the link to resolve the issue, Hi kohima Today i am in office i need to resolve the issue before 5 kindly share the link, Hi Divya N, As per the query ,We have understood that for an inactive employee bonus values are getting calculated. Please join this session, W e will check the case and update you the status. https://fastsupport.gotoassist.com/359649120, Hi Divya N, Based on the discussion we have understood that system is allowing to do the changes for the inactive employee and you need to restrict the same.
if we need to do any changes for settlement employee we cannot do values change if inactive employee restrictaed while upload or in salary details.
The functionality of restricting inactive employees is not feasible. Kindly check the same and update us in case of clarification, Dear Team,
Issue is not resolved
Kindly reopen the ticket
Best Regards
Divya N
, Hi Divya N, As discussed over the call , system is allowing to do the changes for the inactive employee and you need to restrict the same. if we need to do any changes for settlement employee we cannot do values change if inactive employee restricted while upload or in salary details. The functionality of restricting inactive employees is not feasible. Kindly check the same and update us in case of clarification |
Mobile app Issue | We are getting error message while opening the Mobile app, please check and resolve immediately - critical. Error Msg: "Unhandled request:503-on 05/05/2021 | issue resolved | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12203, Hi Saravanan K, On our analyses, we have observed that in the Application server, the App Pool of Mobile Application 'mAdrenalin' was in 'Stopped' status in IIS configuration, hence the mentioned error has been reflected in the mobile app. Now the same has been started. Post changes, the mobile app is working fine. Attaching the mobile application mail details for your reference. The same has been confirmed from your end over the call. Hence we are updating the ticket status as 'Resolved'. |
Horizontal Tax working - LTA not flowing | Dear Jayakrishnan,
For employee code 01384 eligible LTA is Rs.867/- the same is not flowing in tax computation sheet, request you to check and revert on priority.
[cid:image001.jpg@01D7418F.EE0F0710]
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freight Private Limited
No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA.
T +91 44 43900700<../images/blank.png> | M +91 99403 88778<../images/blank.png> | F +91 44 28223463
<../images/blank.png>W www.efl.global<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.efl.global%2F&data=02%7C01%7Croselinej%40expofreight.com%7Ceb7dac07cf1e4b9f463608d7cfdfd291%7C0713b9f898f54bf997f02df25d2ca7ff%7C0%7C0%7C637206432999535451&sdata=hJRwFCJs%2Fp1kY18RH8w3ZNVWDFIp5F0otJcluX0neu0%3D&reserved=0>
[cid:image003.jpg@01D7418F.EE0F0710]
[cid:image004.jpg@01D7418F.EE0F0710]
Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure, copying, distribution or use of this information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone or by e-mail. Any view or opinion in this email is solely that of the author and does not necessarily represent those of Expo Freight Private Limited or any of its own global entities. It is the responsibility of the recipient(s) to ensure that this message is virus free and we accept no liability for any loss or damage arising from its receipt or use. Expo Freight Private Limited, No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. www.expofreight.com
| Gross pay it was not enabled for LTA component | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Roseline Judia, Post analysis we understood that the configuration 'Gross pay IT' was not enabled under LTA component and it may be due to patch deployment. The has been corrected now. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan,
Noted your below mail and the same is in order now.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freight Private Limited
No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA.
T +91 44 43900700<../images/blank.png> | M +91 99403 88778<../images/blank.png> | F +91 44 28223463
<../images/blank.png>W www.efl.global<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.efl.global%2F&data=02%7C01%7Croselinej%40expofreight.com%7Ceb7dac07cf1e4b9f463608d7cfdfd291%7C0713b9f898f54bf997f02df25d2ca7ff%7C0%7C0%7C637206432999535451&sdata=hJRwFCJs%2Fp1kY18RH8w3ZNVWDFIp5F0otJcluX0neu0%3D&reserved=0>
[cid:image002.jpg@01D74259.917893C0]
[cid:image003.jpg@01D74259.917893C0]
|
Tax exemption for new components implemented | As we introduced new components in our pay slip need to be check with component tax mapping and integrate tax exemption modules as per components available in pay slip | Tax exemption component is created | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogaraju M, As per the query , We have understood that need to verify the New component created. Kindly join this sesison and provide us details of component. https://fastsupport.gotoassist.com/520218661, please do the needful, waiting for your confirmation kindly take connection now , Hi Yogaraju M, Please join this session https://fastsupport.gotoassist.com/454352184, Connecting now
, Hi Yogaraju M, Kindly join this session https://fastsupport.gotoassist.com/478208760, Hi Yogaraju M, Kindly join this session https://fastsupport.gotoassist.com/593340745, Hi Yogaraju M, Please join this session https://fastsupport.gotoassist.com/353025898, 5mts
, No power here also Battery also low
Ill connect once power come
, CONNECTED
, https://mmthr.acemicromatic.com/adrenalin/Login.aspx
id – 854
pw-adnet1
, Hi Yogaraju M, As per your request we have verified the Tax components .Since there is exemption for 2 wheeler as 900 and 4 wheeler as 1800 we have requested you to create two different components and those can be provided to exemption. after the creation of two components we have create the tax exemption component. We have now requested your team to check the same and update us in case of clarification. |
LTA option not showing in Claims Requisition | In Reimbursement Type, LTA FY changed as 21-22 & amount too uploaded. CRS credit run also done but LTA option is not showing in Claims Requisition. | PRC_GETCLAIMS SP CHANGE TO ENABLE THE LTA CLAIM | Product | Patch Deployment | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, From the above description, we understood that the LTA claim is not reflecting in the claims requisition dropdown. We have initiated the server access with your IT team. Please provide the confirmation in the mail to work on the reported point., Hi Ekta, During the check, we found that the LTA claim was disabled in the Claims code level and this change was done in the financial patches. Now we have checked with our product team and enabled the LTA claim in the application. Attaching the claims requisition screenshot for your reference. Please check and confirm this from your end., |
Employee Eligibility Report doesnt work | Hi, Employee Eligibility Report doesn't work. Please do the needful. Regards, Pinkiiy Raval | set current calendar is not marked | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13015, Hi Vaishali Raut, As per the query , We have understood that Employee Eligibility is not getting generated. Please provide us some time we will schedule session and look into this issue ., Hi Vaishali Raut, In appraisal calendar form for June 2021 calendar we need to mark the flag as current calendar only then it will reflect.
After doing the same employee eligibility report got generated properly. Kindly check the same and update is in case of clarification, Thank you so much Kohima |
Open ticket need urgent support | Dear Iswarya,
Need your urgent support also for resolving below tickets
12898,
12952
12897<https://myadrenalincare.freshdesk.com/support/tickets/12897>,
12984,
12920
Thanks & Regards
Pratap Singh
| Customization | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | Hi Pratap Singh, We will cehck with the customization team and working on the below tickets on priority 12898, 12952 12897, 12984, 12920 Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
Employeee creation approval Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
I was doing employee creation in HRIS and auto trigger mail I received but when I am going approve the employee creation request it doesn't showing in que.
[cid:image001.png@01D742A1.AFA51B00]
Regards,
Manoj Tiwari
RHR
(MP,Bihar,WB,UP,UK)
[cid:image003.png@01D742A1.AFA51B00] National Bulk Handling Corporation Pvt. Ltd.
2nd Floor,Above Axis Bank Lalwani Complex Hoshangabad Road Vidya Nagar,Bhopal Madhya Pradesh-462031.
Mob: +91-7471123796 | Email: manoj.tiwari@nbhcindia.com<mailto:manoj.tiwari@nbhcindia.com>
Customer Service Helpdesk: [cid:image003.png@01D4A450.22C74290] 1800 103 6242 [cid:image007.jpg@01D4A450.F598FC90] customercare@nbhcindia.com<mailto:customercare@nbhcindia.com>
For queries, grievances related to NCDEX Deposits, please write to us at askus@nbhcindia.com<mailto:askus@nbhcindia.com>
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Configured workflow & again changed as it was earlier. | Product | Service Request | null | Setup Adrenalin | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Manoj,
It will go to Supulaxmi, Monali & Nilesh for approval. Any one can approve.
Regards,
Archana Guhagarkar
Deputy Manager-HR
HR Team
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Manoj,
PFA the screenshot all are employee creations are approved:
[cid:image006.png@01D742AA.CEAB10F0]
Regards,
Archana Guhagarkar
Deputy Manager-HR
HR Team
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Archana,
Please remove this process until CTC automation process is implemented because there is nothing to be checked.
Rgds
Manoj Tiwari
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judi,
Please hold it is creating hindrance to create employee code not support because it is not allowing to create employee code it should ideally allow to create employee code and second Phase it should go for approval.
Which is not happening.
Dear Archana,
Please talk with AD team and take it ahead further.
Warm Regards,
Jitendra Chaturvedi
Senior Manager
Human Resources
[cid:image007.png@01D742AC.BABBFFD0]National Bulk Handling Corporation Pvt. Ltd.
203, Ackruti Star, MIDC Central Road, Andheri (East), Mumbai 400093.
Tel: +91-22-45101000 | Ext: 1175 | Mob: +91-7304954760 | Web: www.nbhcindia.com<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nbhcindia.com%2F&data=02%7C01%7CJitendra.Chaturvedi%40nbhcindia.com%7C9085e05fc1b6419ba65408d8637ad28d%7C64a3d9cf5b7844d4ab70ef76bd6f83d7%7C0%7C0%7C637368726447881540&sdata=n%2F9GpcB3vI4I%2FXtxGMNz6UtX8%2FUCn2RCzwxV3IJipO8%3D&reserved=0>
Customer Service Helpdesk: [cid:image003.png@01D69592.3533CF40] 1800 103 6242 [cid:image004.jpg@01D69592.3533CF40] customercare@nbhcindia.com<mailto:customercare@nbhcindia.com>
For queries & grievances related to NCDEX / NCCL and BSE / ICCL, please write to us at askus@nbhcindia.com<mailto:askus@nbhcindia.com>
Confidential & Disclaimer Notice: The information contained in this electronic mail (which includes any files transmitted with it) is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. This communication may contain confidential or legally privileged information. If you are not the intended recipient, any disclosure, copying, distribution or action taken relying on the contents is prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. No liability is accepted for any harm that may be caused to your systems or data by this message. The opinions, conclusions and other information contained within this email are those of the sender alone and do not necessarily constitute those of National Bulk Handling Corporation Private Limited. Company reserves the right to monitor all communications.
, Hi Manoj, As per confirmation from Jitendra, we have now removed the workflow approval. You can now go ahead with the creation of employees as earlier. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Gowtham,
Thanks a Ton !!!
Warm Regards,
Jitendra Chaturvedi
Senior Manager
Human Resources
[cid:image002.png@01D742B1.5C14F180]National Bulk Handling Corporation Pvt. Ltd.
203, Ackruti Star, MIDC Central Road, Andheri (East), Mumbai 400093.
Tel: +91-22-45101000 | Ext: 1175 | Mob: +91-7304954760 | Web: www.nbhcindia.com<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nbhcindia.com%2F&data=02%7C01%7CJitendra.Chaturvedi%40nbhcindia.com%7C9085e05fc1b6419ba65408d8637ad28d%7C64a3d9cf5b7844d4ab70ef76bd6f83d7%7C0%7C0%7C637368726447881540&sdata=n%2F9GpcB3vI4I%2FXtxGMNz6UtX8%2FUCn2RCzwxV3IJipO8%3D&reserved=0>
Customer Service Helpdesk: [cid:image003.png@01D69592.3533CF40] 1800 103 6242 [cid:image004.jpg@01D69592.3533CF40] customercare@nbhcindia.com<mailto:customercare@nbhcindia.com>
For queries & grievances related to NCDEX / NCCL and BSE / ICCL, please write to us at askus@nbhcindia.com<mailto:askus@nbhcindia.com>
Confidential & Disclaimer Notice: The information contained in this electronic mail (which includes any files transmitted with it) is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. This communication may contain confidential or legally privileged information. If you are not the intended recipient, any disclosure, copying, distribution or action taken relying on the contents is prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. No liability is accepted for any harm that may be caused to your systems or data by this message. The opinions, conclusions and other information contained within this email are those of the sender alone and do not necessarily constitute those of National Bulk Handling Corporation Private Limited. Company reserves the right to monitor all communications.
, Dear Gowtham,
I am not getting employee creation mail with employee code which I earlier used to get. Please look into the matter. Today I have created new employee Sandip Kumar Niranjan but didn't get employee code through auto triggered mail.
Rgds
Manoj Tiwari
, Adding once more point that self-approval stage of employee creation also removed from the system.
, Hi Manoj, The workflow was completely removed yesterday, hence, there are no approvals or notifications from the system. We have now reinstated the earlier workflow in which you will receive notifications and have self-approval. Please create an employee now and share your feedback. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Gowtham,
Same error occurred, I have just did employee creation in system but no approval trigger received.
[cid:image001.jpg@01D7443E.13782120]
Thanks & Regards,
Harish Bhosale
Human Resources
, Hi Harish, You can use the form "Forms raised by me" to track the forms raised and their status(Approved/rejected/pending). PFB screenshot, since it was raised by you and you were the approver too, the form had got Auto approved which was probably enabled during the last call with Archana while configuring the workflow. We have now changed the Auto approval to "No", and for employee creations going forward, you will get it for your approval as earlier. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
HRMS Bundle to be deployed | HRMS Bundle to be deployed - Jisha indicated that many patches are pending due to whihc the OL issue can't be fixed. Hence please deploy all pending patches. | HRMS Patch Deployment done in UAT not got confirmation for live even after multiple follow-ups | Product | Patch Deployment | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, Below are the Pre-Requsities to be followed before deploying the patches. 1. Take the necessary backup of both Application Server and Database Server. 2. Please share the downtime of one hour (before 6 PM) in advance. Kindly confirm the status with your feedback. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Varun Kumar S, Below are the Pre-Requsities to be followed before deploying the patches. 1. Take the necessary backup of both Application Server and Database Server. 2. Please share the downtime of one hour (before 6 PM) in advance. 3. We need to deploy the patches in UAT to go one flow of testing of HRMS and TA Modules. Post confirmation from your end, only we will promote the patches in Live. Kindly revert to us with your feedback. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Varun Kumar S, As discussed over the phone, we have deployed the patches in the UAT Server. We requesting you to please go for one flow of testing in the HRMS Modules (includes, Employee Creation, Employee Movement, PMS, Training, Leave, Attendance, Reports etc..) and the Recruitment module. Once the testing has completed, please provide us the confirmation to do the deployment in Live. Below are the pre-requisities to be followed before deploying the patches in Live. 1. Take the necessary backup of both Application Server and Database Server. 2. Please share the downtime of one hour (before 6 PM) in advance. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, HR Foundationm has issues after deployment - Tracker attached Leave Management - No issues Training - No issues Other modules are in testing, Hi Varun Kumar S, We would like to inform that, the manage positions can be edited by the role player whose role name is given in the Adrenalin Configuration Editor for the configuration ERER_PS_ROLE. For positions, given description is not clear, kindly share the exact issue description to understand the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, TA Module testing observations, TA Module testing observations, Hi Varun Kumar S, As discussed over the phone, the candidate which is given in screenshot is not available in the UAT Application to test. It is available in Live Server. Kindly do the testing in UAT and then share the observation. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Varun Kumar S, As discussed over the phone, the Manage Positions can be able to edit by the person whose role tagged in ERER_PS_ROLE or else, their OU Name should be tagged in the Organization Structure tab for the position which they're trying to modify. In session, we found that there is no issue in the Location Screen. For Carreer Site to LAI HRMS, Sync Toy application should run, but the configurations of Sync Toy is removed and also it is not available in Task Scheduler. Now we have configured the same and the files are moving. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Thanks Rumana for HR Foundation and TA points. As we spoke I have some more observations in Separation module and Attendance. , Hi Varun Kumar S, As discussed over the phone, the attendance schedulers has not run between the period 01st May to 04th May because services was stopped. Due to which, the attendance calendar is showing as blank and also report also no record is available.
For activity approval, the amounts payable and recovery has been marked and no other components has been tagged due to which the alert has occurred.
For exit interview screen, aspx has blocked. Post removing the same, it is working fine.
Thanks and regards
Rumana Nasreen Akbar Ali
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai – 600130
Phone:044-30247429
Email: Rumana.n@myadrenalin.com, PMS Observations.. Unable to login Freshdesk. Please reset the password
Gracias,
Varun Kumar S, PMP®
, Hi Varun Kumar S, As discussed over the phone with Ms. Meghana, we understood that she will do the testing in UAT by today and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Ok Rumana, Thanks for your support.
Gracias,
Varun Kumar S, PMP®
, Hi Varun Kumar S, We have simulated the Goal Setting Workflow comments point in UAT for another employee, it is working fine. Attaching the screenshot for your reference. Test Simulation Steps : 1. Saved Goal Setting for 2123 2. Submitted Goal Setting for 2123 3. Rejected Goal Setting for 2123 in Level 1 for the Goal BGV Initiation 4. Changed goal name as BGV Data from 2123 login 5. Approved Goal Setting from Level 1 login 6. The transaction is pending with Level 2 (screenshot attached) Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Varun Kumar S, We have deployed the patches in UAT on 12th May 2021 as per your request. But we have not yet received any conformation from your end to move the patches to Live Environment. Requesting you to please provide your confirmation as soon as possible to promote the patches in Live. Below are the Pre-Requsities to be followed before deploying the patches. 1. Take the necessary backup of both Application Server and Database Server. 2. Please share the downtime of one hour (before 6 PM) in advance. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Raghavendra, We are awaiting for your confirmation to proceed further in system. Kindly share your feedback as soon as possible. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Raghavendra, We are awaiting for your confirmation to proceed further in system. Kindly share your feedback as soon as possible. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Varun Kumar S, We would like to inform that, since we have not yet received any update for the below reported query, we are changing the ticket status as Pending Customer. You can re-open this ticket within 15 days, if required. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, hi, please find the observations as below.
Module Name
Name
Observations
PMS
Quarterly Assessment Report
(Customised report)
1. Review goals summary report 2762
2. Performance assessment report
1. The approved assessments are reflecting as pending with the
employee
2. Deleted goals are reflecting in the report
TA
Vacancy
dashboard
Resume attachment not available (Source – LAI career site)
Vacancy Dashboard - Schedule Interview
Interview Feedback forms are incorrect.
Final Status
Unable to view the list Pre-Offer documents to be upload.
Candidate Portal
Candidates are facing issue to login as ID and password is not
mentioned in the mail shared to them
Offer Management
Offer Letter formatting not in LAI format
Training module
Acceptance
Status
• We are having to check the “Employee Accept Status” section in
the 'Status of Course schedule' multiple times to get the final status of all
participants. It is not updating promptly in the “Status of Course Schedule”
Reason for withdraw nomination
• The reason mentioned by the employee to withdraw the
nomination not reflecting in the approver's login
Exit
intervew
Exit
interview approval is not working
Exit
interview approval is not working, Hi Varun Kumar S, Please be informed, for PMS points, mentioned reports are customized reports, we have deployed patches only for Product Issue and also the mentioned points are already fixed in Live Environment, you can refer the same in the old CSP Portal against the ticket #322999. For TA points, Resume not showing - did all the configurations and shalini has confirmed it is working fine. Interview Feedback - Not mapped in Manage Positions Pre-Offer Document Checklist - No checklist created in UAT Candidate Login Mail - Already configured the content and tested by Shalini Offer Letter - Not yet handover to Support Team. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Varun Kumar S, Please be informed, for PMS points, mentioned reports are customized reports, we have deployed patches only for Product Issue and also the mentioned points are already fixed in Live Environment, you can refer the same in the old CSP Portal against the ticket #322999. For TA points, Resume not showing - did all the configurations and shalini has confirmed it is working fine. Interview Feedback - Not mapped in Manage Positions Pre-Offer Document Checklist - No checklist created in UAT Candidate Login Mail - Already configured the content and tested by Shalini Offer Letter - Not yet handover to Support Team. Exit Interview Approval - This point we have fixed in UAT. Kindly refer the same from your end. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Varun Kumar S, Please be informed, for PMS points, mentioned reports are customized reports, we have deployed patches only for Product Issue and also the mentioned points are already fixed in Live Environment, you can refer the same in the old CSP Portal against the ticket #322999. For TA points, Resume not showing - did all the configurations and shalini has confirmed it is working fine. Interview Feedback - Not mapped in Manage Positions Pre-Offer Document Checklist - No checklist created in UAT Candidate Login Mail - Already configured the content and tested by Shalini Offer Letter - Not yet handover to Support Team. Exit Interview Approval - This point we have fixed in UAT. Kindly refer the same from your end. As discussed with Ms. Meghana, we have run the performance fine tuning query in system and the data is flowing correct. Requesting you to please provide your confirmation to move the patch to Live Environment. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
Pay process status to YES | Please update the pay process status of 16 employee in the attached list to YES. These are inactive employees. we could not change. The list is attached herewith. | changed pay process status | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12915, Hi Jery Jose P, As per your request , We have changed the pay process status of these employees to yes. Kindly check the same and update us in case of clarification. |
PMS Error- Overall Rating- South Zone | Please be
informed that the overall rating for PMS after completion of all the levels is
captured not more than 1.9 in the report and the same is reflecting to all the
employees as well. This is creating a little panic as well on them. Please
confirm whether there is any issue in the cycle or this would the same
reflecting for all. | Rating | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13052, Hi Pratap Singh, We will check internlly with the customization team and will update you the same. PMS after completion of all the levels is captured not more than 1.9 in the report and the same is reflecting to all the employees as well. This is creating a little panic as well on them. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
issue with the PMS | The data is
not reflecting in the sheet P0528 | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Post Analysis, we have verified in the "Goal Setting" form and it has been approved. Also we have verified in the "Self Appraisal" form and it is reflecting the goals & competency. Please mention what data is not getting reflected in which form for the Employee - P0528 and also we cannot find which form in the attached screenshot. Please do the needful Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Post approving goal
setting , the milestone description page data is not reflecting. , Hi Pratap Singh, Post Analysis, we have verified in the "Goal Setting" form has been approved and while checking in both "Goal setting" & "Self Appraisal" form, for all the 5 KPI's(Goals) the milestones description page are getting displayed. Attached the screenshot for your reference. Please check and provide your feedback. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Financial Perspective goal is showing blank
however when it was approved there was data in it, Refer to attachment, Hi Pratap Singh, Post checking in the Goal setting form and , the Milestone that are uploaded is getting reflected in the "Goal setting" as well as the "Self Appraisal" form. Please confirm with the Employee - P0528 so that we can reset the goals and again the employee need to save/submit the goals and approver needs to approve again. Kindy confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Please re-set the goals, Hi Pratap Singh, We have reset the goals and please check and confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
MPR not found in create job | Dear Preethi, As discussed, attached mail for your reference. The MPR is not found in create job form. Can you please check ? | provided the clarification. and removed the mpr | Product | Clarification | null | Requisition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, We will check the reported query from our end and update the status to you., Hi Raveena Ramakrishnan, During the check, we found that the reported MPR is pending with the K00238 MPR approver role player. Due to that, the same not reflected in the 'create job' form. Post submission of the MPR on 5th May, this K00238 approver removed from the 'MPR Approver' role. Attaching the pending screenshots and approver removal log details for your reference. MPR Raised on : 05-May-2021 16:02:01.000 Role player deletion: 05-May-2021-16:36:04.677 Request you to ask the approver to approve the pending MPR and check the create job., Dear Preethi, As discussed, please remove the transaction from backend, Hi Raveena Ramakrishnan, As per your request, we have removed the reported MPR transaction from our end. Please check and confirm this from your end. |
Workflow for employee creation | Require help to define the workflow for employee creation | clarification on workflow setup | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-06 11:35:37 UTC, Hi Archana Guhagarkar, Please find the points discussed over the session: 1. We have created a new role -'CTCapproval' for approving the employee creation and we have mapped Ms. Supu, Ms.Monali and Mr. Nilesh in that role. We have explained the creation of new role and how parameter mapping has to be done and how employees has to be added into the role. 2. We have defined workflow now for the employee creation with the 'CTCapproval' role as the approver. This is applicable for all the creations done in system from now on. There is only one level of approval set. 3. The mimimum no of approval is set as 1 for this in the 'Routing Configurator' and any one of the CTC approval roleplayer has to approve for the employee to get created. 4. The creation mails will be sent to all the roleplayers set in the workflow notification as per your current configuration. Hope you are clear with the changes made in the system. Please reach us in case of any assistance if required. Thanks, Sumithra |
Paygroup not showing | The paygroup is not visible in employee creation. | parameters not selected | Product | Clarification | null | Compensation Management | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-06 11:34:07 UTC |
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