subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
1st month tax exceeding salary | Hi team, We have new employee joined on April 29, 2021 and his tds is more than his earnings resulting in negative salary. I think this is not correct and tax need to be restricted to earnings unless its final tax. Can you please fix the same in system. | provided the clarifaction. | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12733, Hi Suresh Nahar, Requesting you to connect the below link. https://fastsupport.gotoas... |
Goal sheet issue | RS tiwari (P0025), his designation is showing as
Regional business head in HRMS and also in “measurement criteria” and “how to
measure” is blank. | goals was entered incorrectly, cleaned up and reinitiated | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the shared description, we understood that the Milestone (How to Measure) is currently bla... |
issue while processing PMS Cholrajsinh P1333 | Cholrajsinh P1333. He is trying to complete S+1
review, however, “Overall comments” is not visible after it is Saved. | already pending with approver | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will analyze the concern raised on Self Appraisal with reference to employee P1333 regarding... |
PF & ESI not deducted for the "AHELMISSTAFF " paygroup | Dear team, Please check and resolve the issue of AHELMISSTAFF, the PF & ESI not deducting. | PF & ESI Deduction | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12894, Hi Tirupathiraju, Please provide us few minutes, we will analyze the concern raised on PF & ESI not getti... |
Adrenalin Error - 11411 | Dear Team, When we login 11411 - Vinothkumar. He cant access it due to some internal error and please contract admin. We have clear cookies and cache. restart the browser also. But same error only pop up. Please check and confirm | duplicate records deleted in formtrans | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, During a check, we have found that the clearance activity transaction got duplicated in the queue. We... |
Emp Id deactivated,But id in active only | Dear sir, Emp id was deactivated through frontend,but it is still active only. | employee was inactive | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Request you to please share the respective employee id to analyze and update you . Th... |
Leave approval | Hi, Employee 27624 has raised leave request, but it is not available in the forms pending for her manager. Manager ID(00967)). | As we checked, The leave requests raised by the employee got stuck in the queue table. We have cleared the transactions in the queue table. Now the leave request of the mentioned employee is reflecting in the Actor's (00967) approval queue.(Forms pending for your approval). | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwa... |
Offer letter- PLB Not reflecting | Hi Team, In the offer letter for Executive production Support PLB component is not reflecting. Vacancy code is VAC_PSP_HYDE_MEDI_686 for this position Please look into it, we have a joining today. Thanks, Ansu Singh | clarification | Product | Clarification | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, We have taken the connection. We will check the same and update the status. ... |
Failed transaction issue | Hi, Request you to resolve the failed transaction for final closure which has occured in Emp A4585. Regards, Pinkiiy Raval | double submit transaction | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, When checking the reported query, we found that the reported entry is a double submit entry of final closure... |
Duplicate Kpi need to remove | Duplicate KPI (Goals) entered by Dharmbir Sing (P2475) Please remove , 2 marked row screenshot attached | Goal cleanup | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12835, Hi Pratap Singh, As requested we have removed the marked goals which is in the screenshot. Kindly check an... |
Confirmation trigger not reached to Approvers | Hi Team, Please help resolve Employee Confirmation trigers not reached the Approvers Best regards Mitrapal R B | employee confirmation not done | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/350045473 Thank... |
Unable to file overtime | Hi, Team! An issue was raised earlier that the overtime can't be filed. Please do advise | Define holiday in holiday master form. | Geo Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please tag may 1 as holiday in holiday master against the QC calendar. Post that pl... |
Auto Leave Debit - LOP | Dear Team, Kindly off auto leave debit mail and configuration. Because of that it shows LOP for everyone in the attendance calendar. Further clarifications please call 9626529777. | Autoleave debit inactive the scheduler | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, As discussed with Das via Anydesk, based on his request, we have inactive the scheduler "Auto leave d... |
Employee #1014 - Clear Goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan;
Can I ask you to kindly clear the goals for employee 1014. We have tried several times to reject the goals and update, however the s... | goals cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Mam,
Below employees goals has been cleared now. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Sar... |
Annual salary register for all pay group | Please check in salary register all employer PF, EDLI and pf
admin charges is not coming for all paygroups. It is only appearing for head office paygroup. Kindly check and confirm so that we can download register
again. | CPF, AC2, AC21 these components "Show in Payslip" settings not configured for all pay groups apart from the "Head office" Pay group hence those components values not displayed in the "Annual Salary register MIS 1499" | Customization | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that the PF and EDLI not displayed ... |
Make Shift Inactive | Hi, Please make below Shift inactive from backend. HO_09:00 to 18:00_Without Flexi | Service request | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As discussed, please call us once you are available to provide a remote session. We will connect and ... |
Tax Data Spool Not working | Tax Data Spool is not happening for FY 20-21. While checking application log we came to know there is error in calling the procedure. Error at AeS.DBConn.CMSSQLExecuter.ExecuteCommand(String a_strKeyDBName, ArrayList a_alComand, Int64 CommandTime)
at AeS.DBConn.CExecuter.ExecuteCommand(AeS_SessionInfo a... | patch has been deployed | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us few minutes, we will connect the session with you today afternoon and resolve the... |
Need to update Employee Name | Need to update Employee Name | Employee name change | Product | Service Request | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, We have taken the connection and updated the requested employee names form backend. Kindly check... |
Leave balance to be added to employee | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Mahalakshmi S (AIE-2203) is elevated from OL1 to GG10 in this elevation w.e.f 01st Apr 2021.
Employee movement changes done in Adrenalin.
... | Steps shared | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jacqulin Prabha, We will check and confirm on the leave balance. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Jacqulin Prabha, As discussed, please find the below steps to adjust the leave balance. 1. Please download the sheet and prepare the same by filling the columns , Employee number,... |
To reset confirmation form | Hi, Request you to reset the confirmation form for below 2 employees. A5840
CC0620
Regards, Pinkiiy Raval | Confirmation form process reset | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/105801529 Thanks and reg... |
Reset my Adrenalin ID & Password | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Can you please reset my ID & Password for Adrenalin login.
Employee ID - 890473
[cid:image001.png@01D740C9.06D81E70]
Amlesh Saroj
Ma... | password reset | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Amlesh, As per request, We have reset the below password for the reported employee from our end, Kindly check your end and share feedback. New PWD: adnet1 Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Thanks Team, please close this ticket.
[cid:image001.png... |
Employee Deactivation | Hi, would like to ask if we can still re-activate those who are already deactivated in the system? Just in case we have to re-activate them. Is it possible? Please let us know. Thanks! | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12877, Hi Doreen Quino, Through "Employee Reinitiation" form you can reinitiate the deactivate employees. t... |
Tagged as half-day absent | Hi! Can you help us verify why 16-0730 was tagged as half day absent? Shift Change was filed/approved within 3-day deadline and her raw bio is good as well. Thanks. SCR REPORT RAW BIO | Clarification | Product | Clarification | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi! Please do not change anything yet because we're currently processing the payroll as of the moment. We just want... |
THIS IS A TEST | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Regards,
Mon Ferriols | IT Manager
Philippine Advanced Manufacturing
DL: +63 49 5088014
HP: +63 917 5702910
Email: ma.ramona.ferriols@dyson.com... | test ticket | Product | Clarification | null | Organization Structure | null | null | null | Closed | Hi Ma.Ramona.Ferriols, Test ticket created successfully.
Regards,
Priyadarshini. K
Stay Safe ! |
Cancel Weekly off - Amway | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
In plant usually we have Weeklyoff on 2nd and 3rd Saturdays.
We have now decided to cancel the WeeklyOff. Pls remove the Weeklyoff from Adr... | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jacqulin Prabha, As per the query, It states that the weekly off needs to be cancelled. So please navigate to the Weekly off Master form and select the required calendar and inactive/delete the Saturday showing weekly offs. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Team,
This query has... |
Paygroup not able to process. | Hi Team, For the April salary processing facing issues which needs to be resolve ASAP. 1. Frontend HOAD & Frontend OBPL employees are not able to process 2. Also in Frontend OBPL there is difference in employee count. (261) (Refer the attachment) Request on urgent basis because its a salary issue. ... | LTA_SAL was NULL for 2 employee hence pay process not run,
We have updated as 0 in pa_salary_fixed table then it is started working | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043097497860
time: 2021-05-05 19:36:15 +0530, Hi Swapnil, As discussed with Vishal we will provide th... |
System Error While Goal Setting | Please check this error and rectify :
Emp ID: 15459
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:imagefe7465.JPG@64b9d3cd.4ea28257]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001... | Clarification in goal setting form. | Product | Clarification | null | Goal Management | null | null | null | Closed | Please resolve that error as early as possible many employees are facing that system error problem from adrenalin side
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:image20cb52.JPG@52e40700.4d9c050e]<https://himatsingka.com>
Himatsingka Seide ... |
Leave Issue | Dear Judi, As discussed PL & OL credit before end of month some examples attached for your reference. Shailesh Kokate - 9320620807 | Clarification. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shailesh, We understand that PL & OL credited before end of the month. We will check and update you on the ... |
self Appraisal not submit | P1212 ^ Himanshu SIngh successfully loading all the goals and
getting it approved, now when employee moved to doing his appraisal he am getting the error message. screenshot attached | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12998, Hi Pratap Singh, As discussed over call, the competency is not there while submitting the goal setting for... |
Goal sheet issue | there is no
option to add new rows in order to fills the goals. of P1494 ^ Chandni Bhatia, refer to attachment | "Template Mapping" form | Customization | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, The Position of the Employee - P1494 is "Central Support Manager - Secretarial Compliance" and... |
Mailing Payslip Paygroup not visible | Dear Team, I try to host the Employee Payslip for the month of Apr21 but below Pay Groups are not visible to select and submit * CCHS_EMPLOYEE * CTSH_EMPLOYEE * AMPATH_EMPLOYEE * CCHS PROFESSIONALS * CTSH PROFESSIONALS Kindly check and rectify the issue immediately . | end time is null for older pay date | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Please join the below session link. https://fastsupport.gotoassist.com/154412932 Thanks and regards Rumana Nasreen Akbar A... |
Open Tickets | Dear Team,
Please resolve below open ticket on priority.
Sr No.
Ticket no
1
12848
2
12850
3
12897<https://myadrenalincare.freshdesk.com/support/tickets/12897>
4
12898<https://myadrenalincare.freshdesk.com/support/tickets/12898>
5
12920<https://myadrenalincare.freshdesk.com/support/tickets/12920>
6
1295... | Ticket | Customization | Service Request | null | Goal Management | null | null | null | Closed | Hi Pratap Singh, we will check the below open ticket on priority. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
Benefit management error | Hi team, AQ020995- Sanaullah is not able to submit nomination details After selecting the dependents name
and while submitting it shows error as “You can only add Husband as nominee in Family details form”. Please look into it. Thanks, Ansu Singh | gender mapped as female due to that system showing error | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, During the check, we found that mentioned employee's gender showing in the system is female due to ... |
Answer Query notification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
When someone answers to the query a mail notification goes to the person who had initiated the query as per the screenshot below. We want to... | Mail content modified | Product | Data Correction | Help Desk Management | Help Desk | null | null | null | Closed | Hi Nidhi Shah, The below Mail content has been added to the Answer Query notification. Hereafter the below new content will be triggered to the employees. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Noted
|
Leave balance error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
In the leave request form leave balance is not reflecting for the below employee.
[cid:image001.jpg@01D741D4.448ECB40]
Thanks & Regard... | Changed the configuration in Leave Credit Configuration | Product | Configuration | null | Personal Data | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, With reference to our discussion,we have now changed the configuration to pull actual Leave Balances of employe... |
Social connect error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
My colleague Shriya had posted on wall of social connect and tagged 2 of our team members (Deepak Kumar Behera and Allwyn Almeida). However, there was no ... | All latest and consolidated deployed by MAX migration team | Product | Clarification | Admin Module | null | null | null | null | Closed | Hi Nidhi Shah, We will check and update you on this below Social connect query. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As checked in the UAT, we have posted one post tagging you and there is no mail triggered to your ID and also there is no mail regarding the Jonction tagging ... |
Request Relieving Date error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
This has been discussed and resolved earlier also that request relieving date should not allow the employee to propose any date and relievin... | Not feasible | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Nidhi Shah, As per analysis, we are checking on the feasibility to disable the Request relieving date. We will let you know the status on this. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, This was disabled earlier also then now why can’t we?
, Hi Nidhi Shah, The request relieving date can... |
Salary Processed for Emp 003098 whom Pay Process set as No | Salary Processed for Emp# 003098 whom Pay Process set as No | Employee pay process status is changed after doing the pay process | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Pl. find the salary register, Hi Chittibabu M, As informed over the call , For employee whos pay process status is NO but still... |
Issue in SSRS Reoprts in UAT server | Dear Team, We are facing issue while generating SSRS report in UAT Application. | change in report server url | Product | Configuration | Payroll Management | Salary Register Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vicky Shah, We understand that you are facing issue while generating SSRS report in UAT Application. We w... |
Error in the leave balance report for INACTIVE employees, SL and CL leave type | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please check there is an error in the leave balance report for the INACTIVE employees for SL and CL leave. It is coming as ZERO.
[cid:image... | Configuration Changes | Product | Clarification | null | Monthly Reports | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim , Joined
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Saha... |
Leave Request showing as pending but shown in forms pending for approval of Reporting Manager | Dear Concern,
We are receiving some cases where Attendance & Leave Request is showing as
pending although same is not reflecting in FORMS PENDING FOR YOUR APPROVAL
of reporting manager.
Please find below print screen where Employee Code G5478 has applied leave
request for 8 days i.e. 16th Apr to 2... | leave transaction stuck in INQUEUE | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Yogesh,
On our analyses on the reported query, we have observed that the leav?e transaction has been stuck in the queue table, hence the same was not reflected in the approval form.
We have now rectified the transaction through the database, please check the approval now and share us your feedback.
Than... |
self appraisal issue | Dear Dhivya,
1) User just want to change weightage percentage under goal setting. But, unable to edit.
Employee Code
85895
Employee Name
Sudeshna Kundu
2) For below three kind of error cases categorized. Kindly do the needful.
Employee code available.
If anything required kindly ... | Script provided | Customization | Data Correction | null | Performance Management | null | null | null | Closed | Hi shishira, We will check the reported query on self appraisal issue for the mentioned employees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Jay,
Kindly share the script. Employees started to escalate this issue. Kindly include below employee also. We nee... |
Need to STOP the record resignation notification and Activity clearance trigger | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Wasim,
We need to STOP the record resignation notification and Activity clearance trigger as we want to raise the resignation of 93 employees from b... | Suggested to Remove the Mail tab from workflow definition Master | Product | Service Request | null | Separation | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Venkat / Gowtham,
As Wasim is not picking up the call can someelse help us as its bit urgent.
Thanks & Regards,
Rishi Ranka
Director - Talent
... |
Goal sheet issue (P0523) | In the system it shows popup as “Total Weightage of all selected
goal(s) should be equal to 80.00” Weightage is total 90, refer to attached screenshot | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=1, Hi Pratap Singh, we understand that the system it shows popup as “Total Weightage of all selected goal(s)... |
Facing error while doing deactivation for 117336 - Shekhar Dhall | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please assist with deactivation of below case on immediate basis as we are facing the error while doing the same.
117336 - Shekhar Dhall
... | Clarification | Product | Clarification | null | Separation | null | null | null | Closed | Hi Pallavi, As guided over the call, the system is validating that the employee being deactivated is assigned as Matrix manager to active employees. Hence, Reassign Matrix Manager button is also enabled. As you did not have access to this form, we have done the reassign from Amolika's login. Going forward, you can... |
Approval missing | We have successfully initiated department change in employee movement but the same is not reflecting under RM id for approval.
Please raise ticket.
Prateek S (STM10983) | 2 Bank details with salary account tag for same employee | Product | Data Correction | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12972, STM STM have successfully initiated department change in employee movement but the same is not reflecting ... |
Professional Tax not calculated for Bihar Location | Dear Concern,
We are facing issue in calculation of Bihar Professional Tax as system is
not considering Slab mention for Bihar Location as per below print screen.
PT Location is already mapped with all Bihar Location for below mention
employees in employee master :
CODE
NAME
COMPANY
... | patch
PA_GP_UPDATE_PTGROSS | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi Yogesh Gupta, From the description, we understood that the PT location deduction is calculated correctly in the system, we will check and update the status.t Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, As discussed, we have analyzed and deployed the patch (PA_GP_UPDATE_PTGROSS0 for the above... |
ETDS-data mismatch | I have noticed that our monthly gross is not matching with 26AS. Our Medical Allowance is adding twice in the 26AS. This issue has also came last year. Please resolve the same in URGENT basis | issue resolved | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, As discussed we will check the reported query on 26AS file with our internal team and will share... |
Movement Screen Issue | Hi Team,
Trying to access the movement screen for data change but unable to do so as
the employee records are not populating to change..
PFB for your reference..
Please check and resolve ASAP..
[image: image.png]
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
--
This emai... | clarification provided | Product | Clarification | null | Job Data | null | null | null | Closed | Hi Thokala Umamaheswar Rao, During a check, we have can able to find the employees in the "Employee Movement" form. Attached screenshot for your reference. Note: Type the employee name in the search to get the details. Regards Raghu.T, Hi Raghu,
Tried the same but unable to get the employee info..
PFB ... |
Fwd: Mandeep Singh has raised a Contact Details change request for Mandeep Singh-94807 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please check how employees can update address details when we
have already disabled.
---------- Forwarded message ---------
From: <humanresourcecm@reli... | label sync in servers | Product | Clarification | null | Employee Information | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
also check this employee raised his contact details twice.
[image: image.png]
On Wed, May 5, 2021 at 3:35 PM Jatinder Kumar Sharma <
sharma.jatinde... |
self-appraisal of Sandeep Beniwal P2075 Rejected | self-appraisal of Sandeep Beniwal P2075 has been Rejected his Reporting manager, but again employee not able to do the same, refer screenshot attached | Queue not updated | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on self-appraisal of Sandeep Beniwal P2075 has been Rejected ... |
Unable to generate report | null | As we checked, The "Reporting Services Configuration Manager" was not in active status. We have connected it and now the SSRS Reports are working fine | Product | Configuration | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12893, Hi Aishwarya KV, As we checked, The "Reporting Services Configuration Manager" was not in active status. W... |
Unable to update relative declaration | Hi Team, Unable to update relative declaration in the system. Other fields got blank. SS attached for your reference. Regards Kirtesh Kaushik | Clarification. | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kirtesh, We will call you shortly and guide you on this. Regards, Judhistira.M , Hi Kirtesh, ... |
Error while uploading reimbursement eligibility | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
I want to upload reimbursement eligibility for 891023- Obaidur Khan, but system is giving following error while upload. Please check and prov... | provided the clarification | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | Hi Sonali, As per request, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, For the below query, We have analyzed from our end, Kindly change the from date and to date in Reimbursement form, After then try... |
Deletion of Goals | Dear Dhivya, Please delete below goals for shared ECN and confirm. ECN Employee Name R02767 HARPARMDEEP SINGH R06422 ULLURI CHANDRA SEKHAR R10333 SUDHANSHU R11586 BHARATHKUMAR R12350 SUKANTA KUMAR SAHOO R12681 KIRANKUMAR KUNNATUR R17655 JINESHKUMAR DESAI R19240 TADUVAI KRISHNA CHAITA... | clean up done based on requsition | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; CMDTDFJS; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear ... |
Names not reflecting | Below managers On-boarding is completed still we are unable to see their names in employee basic information report and employee on-boarding status Ireport. | SP Logic modified | Product | Service Request | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, With reference to our discussion,we will check on why the said employees names are not getting po... |
Re: Unable to approve goals in Pulse | ?Dear Dhivya,
Can you please check below query.
Thanks & Regards,
Sumant Mule
Adrenalin eSystems Ltd
8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover,
Western Express Highway, Goregaon (East),
Mumbai - 400 063
Mobile:- 9833931807
________________________________
From: Vriin ... | transaction of previous calendar | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Dear Sumant,
Since the respective transactions / flowids is not available in the module queue table, the transactions are not getting listed.
Give us some time, we will analyse and update you on the ticket, kindly track the updates on the ticket.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th ... |
Arrear_Days upload error | Dear Concern,
Please find the below cases where arrear days are not accepting by system
due to part payment already done for respective months.
In first case employee code G5561, there was 10 days LOP in month of Feb-21
payroll for which we have given him 7 days out of 10 days arrear salary in
Mar'... | Patch : ADL_2009_21929 | Product | Patch Deployment | null | Salary | null | null | null | Closed | Hi Yogesh Gupta, As discussed, we will check on the arrear days query and update you the status Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, We have analyzed and the rectified the arrear days issue with code level changes through the database. Please check the same from your end and share us your... |
Creation of Manage Positions - JM, MM, SM | With reference to ticket no 328725 in old CSP portal need to create new position for NERL OU as there is difference in the notice period policy from NCDEX. Kindly assist on the same. Regards, Sonam 9930562992 | Clarification. | Product | Clarification | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sonam, We will call you by 4 PM and guide you on the same. Please let me know your convenient time in ca... |
Bulk Transfer Letter Upload | Dear Vijaya, Please find the below path and Upload the Transfer Letter and category name will be "Transfer Letter" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\Transfer Letter Thanks, Sandip Chanda 8585059226 | bulk upload | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12960, Hi Sandip Chanda, As discussed over the call, We have uploaded the transfer letter to the reported employ... |
Authorization to Team Member | Hi Team, Please enable Employee Creation and Clearance authorization to Emp. 1630 Arpita Help Pull Back Emp. 1131 Manoj Javvaji Resignation and make him active user (he is unable to Login) Please help through work flow of employee onboarding if available (Prior to employee creation) Best regards Mit... | Resignation Pullback suggested | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/221949380 Thank... |
Need to upload roster for Jan, Feb and Mar'21 | Hello team, Please find attached the shift roster. Request you to upload the same as we couldn't do it from the frontend as an error popping as can't upload the roster for the past months. Thanks, Varu | Done the changes. | Product | Data Correction | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and done the changes from our end, The system will allow you to u... |
Employee status change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
We need to change below mentioned employee status on system request you provide us backend access approval for further process.
Ki... | Already done | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Shradha Mahajan, Please check the forms pending for your approval with their respective Reporting Manager's bin. The confirmation will be pending with them. Please inform them to confirm/extend the confirmation Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Shradha Mahajan, As per the Mail you... |
Workflow Mapping for Employee Confirmation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Workflow Mapping for Employee Confirmation
Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment is pr... | Workflow defined. | Product | Configuration | null | Confirmation Management | null | null | null | Closed | Hi Shradha Mahajan, As per request, Workflow definition has been defined for the Employee confirmation in the application. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Closed
|
Exit Activities Not triggered | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Deepan,
Exit activities as per the off-boarding checklist did not trigger for the employee LCP016. I see his details in the Final closure form.
Are... | Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Shilpa Kumar, Can you confirm if the email is not triggered or transactions it not triggered for approval? Regards, Priyadarshini. K, Hi Priya,
Transactions not triggered for approval.
Regards
Shilpa
, Hi Shilpa Kumar, As per checking we understand that template not mapped against the employ... |
Goal sheet issue | P3063 - Sudhir Mehta been trying to do goal setting for FY 2020-21 but
couldn’t. Whenever he click on ‘add to grid’, it is not getting added
and saved. Also he can’t see his team in PMS as S1 or S2. How can he see
goals of his team? | Clarification | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on employee not able to edit the details on GS form and will s... |
Fwd: Viny Maheshwari has modified Record Resignation for Viny Maheshwari on05-May-2021 11:30 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
The below mentioned associates have raised the resignation. But it seems to
be 2 different triggered.
Also the subject is stating that asso... | Clarification Provided | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported query on record resignation submitted by the employee has triggered two different notification and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support |
COVID-19 Letter Bulk Upload-Odisha | Dear Vijaya,
Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19
Thanks,
Sandip Chanda
8585059226 | Bulk upload | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We have uploaded the covid 19 letters from our end, Kindly check your end an... |
Change of LWD and Notice Period waive off. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please change last working date for employee Harish Padavalkar - 810731 and Notice period has to be waived off, refer the screenshot below.
... | LWD CHANGED | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Reenu, As per request, We have changed the LWD of the reported employee from our end, Kindly check from your end and share feedback, Thanks and Regards Vijayakumar k |
Multiple grids are formed in PIMS | Hi Team, Multiple grids are formed in the education details during onboarding step of AQ021008_Nitin J V Kindly help clear the blank grid, Thanks, Ansu Singh | duplicate data created | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassist.com/476994920 ... |
Etds 4th Quarter | Our one of emp. last working day is 30th October, 2021 but when i am downloading the Annexure2 data where her last date is showing 31st March, 2021 and her all the salary data is coming wrong. her emp. code is 3423. Can you please resolve the same in URNGET basis. | Data will be change using annexure 2 data upload | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Not got the solution, now i will do the changes and will upload the data of Annexure 2 |
Overtime Computation of Flexi Shift (10:00-20:00) | Hi, May we ask how the system computed the Overtime pay of those who are on flexitime schedule. We have a current instance now that the approver cannot edit the OT hours. Seems like the system is automatically reading just the time after the schedule. SCHEDULE: 10:00-20:00 (flexi time) ACTUAL IN/OUT: ... | Given Clarification | Geo Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, We will refer the necessary data's via back-end for the OT calculation of the employee and wil... |
Final closure - Issue | Unable to complete the final closure for Mr. Sivakumar. Error msg: Internal system Error ( Refer the attached screen shot) | Done the changes | Product | Configuration | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, Requesting you to connect the below link to check the reported concern. https://fastsupport.go... |
self Appraisal done but showing pending in PMS Eligibility report | Self-appraisal was done while it’s reflecting as
pending in PMS Eligibility report of below employees;- 1. Atul Malhotra (P0209 ) 2. Kamal Behal (P1308 ) 3. Jyoti
Vihan (P2098) | Trans workflow | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12952, Hi Pratap Singh, We will check the reported query on self appraisal done but reflecting as pending in repo... |
Incorrect TDS calculation | Dear Team,
Please check the Payslip, if TDS showing refund than why it is deducting
from salary?
Kindly check and resolve ASAP
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91... | Tax component : ONETIME1 formula issue post FY patch | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Anoopsingh, Post analysis we understood that the there was a issue in formula which calculates the taxation and post which we have resolved the same. Kindly do pay process and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Goal sheet issue | Manish Ahuja (P2782) submitted the goal setting without
filling the targets. Please re upload this goal sheet. | GS Cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12835, Hi Pratap Singh, We have done the required cleanup and we request you to please do the GS changes in GS fo... |
PL Leave is credited as 0 for an employee. | PL Leave is credited as 0 for an employee. The employee is neither a new joinee nor his date of relieving falls on april. | issue fixed in custom plugin by kirti | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-05 05:20:18 UTC, Hi Shweta Ghule Shankarrao, As informed over the phone call, the employee has been credited with 0 leaves whereas he has to be credited with 2 days. We will check with our customization team and will update you on this. Thanks, Sumithra., Hi Shweta Ghule S... |
One Date Multiple Attendance Regularization Filing | Hi, Team! Could you please check this out? How come an employee can file multiple attendance regularization in one day? | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please be noted that employee can raise multiple time based attendance regularizatio... |
Leave Request Form error | Hi, Unable to see the "total no.of leaves applied" pink colour small box in Leave Request form. Please check and resolve. | will be reflecting once any leave type is selected from the drop down | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, The option highlighted will be reflecting once any leave type is selected from the drop down. PFB screen... |
New Consultant creation request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please create new consultant "Right Move Consultants"
--
Thanks & Regards,
*Jatinder Kumar Sharma*
*Deputy Manager - Human Resou... | consultant creation : change req | Product | Data Correction | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the reported consultant has been created through the database. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
RE: Ticket # 1981551 | Dear Dhivya,
Self-Appraisal form having some issue. I am receiving lot of cases last two days. Kindly fix this issue ASAP with high priority.
Kindly share the RCA.
If you need any support please let me know.
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exi... | dual upload | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Dear Shishira,
Please find the below scenarios which we have seen in the last two days and shared the scripts with Mr. Sandeep.
* Dual upload of goals (or) competencies due to which weightage issue pops up.
* Goal setting not approved, however we are verifying in Self Appraisal
* PMS... |
Backup Table in HRIS DB (Production) | Dear Preethi, I have a concern about DB backup tables, which I believe is of no use. These tables consuming almost 100 GB. Tables Reference as Safe%...... Since we have a backup on daily basis, so we should remove these tables and free the unnecessary consumed space. Received this query via mail from somany I... | Deleted the previous year's backups tables from the backend | Product | Service Request | null | Setup HRMS | null | null | null | Closed | created_by: 2043097241225
time: 2021-05-05 04:33:07 UTC |
CKECK ATT. REG. RAISER NAME OR ID | For below mentioned employee, someone has raised att. regularization which is shown in forms raise for me. I want to check who has raised att. regularization. EMP. 021346 NAME : SANDEEP ASHOKBHAI SUTHAR. SCREENSHOT ATTACHED. | provided the clarification with screenshot | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Akshay Ashwar, The reported employee ( 021346) AR transaction was raised by 900709 employee code. The rais... |
Report generation error | Dear team, We are unable to download "employee movement new" report. We are getting server error while trying to generate the report. Please check Thanks & Regards, Raveena | provided the clarification | Product | Clarification | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, From the above description, we understood that you are unable to download the employee... |
Fwd: IT asset allocation acknowledgment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team please check below error message.
---------- Forwarded message ---------
From: Kamal Pandey <kamal.p@religare.com>
Date: Tue, May 4, 2021 at ... | login id correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the LOGIN ID: RELIGARE\gurpreet.kaur is already mapped with Old Inactive Code:H29307 , hence the same is not able to u... |
Bonus values are considering for left employees | Bonus values are considering for left employees | clarification | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi kohima Can u share the link to resolve the issue, Hi kohima Today i am in office i need to resolve the ... |
Mobile app Issue | We are getting error message while opening the Mobile app, please check and resolve immediately - critical. Error Msg: "Unhandled request:503-on 05/05/2021 | issue resolved | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12203, Hi Saravanan K, On our analyses, we have observed that in the Application server, the App Pool of Mobil... |
Horizontal Tax working - LTA not flowing | Dear Jayakrishnan,
For employee code 01384 eligible LTA is Rs.867/- the same is not flowing in tax computation sheet, request you to check and revert on priority.
[cid:image001.jpg@01D7418F.EE0F0710]
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
_______... | Gross pay it was not enabled for LTA component | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Roseline Judia, Post analysis we understood that the configuration 'Gross pay IT' was not enabled under LTA component and it may be due to patch deployment. The has been corrected now. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan,
N... |
Tax exemption for new components implemented | As we introduced new components in our pay slip need to be check with component tax mapping and integrate tax exemption modules as per components available in pay slip | Tax exemption component is created | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogaraju M, As per the query , We have understood that need to verify the New component created. Kindly joi... |
LTA option not showing in Claims Requisition | In Reimbursement Type, LTA FY changed as 21-22 & amount too uploaded. CRS credit run also done but LTA option is not showing in Claims Requisition. | PRC_GETCLAIMS SP CHANGE TO ENABLE THE LTA CLAIM | Product | Patch Deployment | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, From the above description, we understood that the LTA claim is not reflecting in the claims requisitio... |
Employee Eligibility Report doesnt work | Hi, Employee Eligibility Report doesn't work. Please do the needful. Regards, Pinkiiy Raval | set current calendar is not marked | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13015, Hi Vaishali Raut, As per the query , We have understood that Employee Eligibility is not getting generated. Please pr... |
Open ticket need urgent support | Dear Iswarya,
Need your urgent support also for resolving below tickets
12898,
12952
12897<https://myadrenalincare.freshdesk.com/support/tickets/12897>,
12984,
12920
Thanks & Regards
Pratap Singh
| Customization | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | Hi Pratap Singh, We will cehck with the customization team and working on the below tickets on priority 12898, 12952 12897, 12984, 12920 Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 6001... |
Employeee creation approval Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
I was doing employee creation in HRIS and auto trigger mail I received but when I am going approve the employee creation request it doesn't... | Configured workflow & again changed as it was earlier. | Product | Service Request | null | Setup Adrenalin | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Manoj,
It will go to Supulaxmi, Monali & Nilesh for approval. Any one can approve.
Regards,
Archana Guhagarkar
Deputy Manager-HR
HR Team
... |
HRMS Bundle to be deployed | HRMS Bundle to be deployed - Jisha indicated that many patches are pending due to whihc the OL issue can't be fixed. Hence please deploy all pending patches. | HRMS Patch Deployment done in UAT not got confirmation for live even after multiple follow-ups | Product | Patch Deployment | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, Below are the Pre-Requsities to be followed before deploying the patches. 1. Take the necessa... |
Pay process status to YES | Please update the pay process status of 16 employee in the attached list to YES. These are inactive employees. we could not change. The list is attached herewith. | changed pay process status | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12915, Hi Jery Jose P, As per your request , We have changed the pay process status of these employees to yes. K... |
PMS Error- Overall Rating- South Zone | Please be
informed that the overall rating for PMS after completion of all the levels is
captured not more than 1.9 in the report and the same is reflecting to all the
employees as well. This is creating a little panic as well on them. Please
confirm whether there is any issue in the cycle or this would the same
r... | Rating | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13052, Hi Pratap Singh, We will check internlly with the customization team and will update you the same. PMS ... |
issue with the PMS | The data is
not reflecting in the sheet P0528 | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Post Analysis, we have verified in the "Goal Setting" form and it has been approved. Also we... |
MPR not found in create job | Dear Preethi, As discussed, attached mail for your reference. The MPR is not found in create job form. Can you please check ? | provided the clarification. and removed the mpr | Product | Clarification | null | Requisition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, We will check the reported query from our end and update the status to you., Hi Raveen... |
Workflow for employee creation | Require help to define the workflow for employee creation | clarification on workflow setup | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-06 11:35:37 UTC, Hi Archana Guhagarkar, Please find the points discussed over the session: 1. We have created a new role -'CTCapproval' for approving the employee creation and we have mapped Ms. Supu, Ms.Monali and Mr. Nilesh in that role. We have explained the creation of new... |
Paygroup not showing | The paygroup is not visible in employee creation. | parameters not selected | Product | Clarification | null | Compensation Management | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-06 11:34:07 UTC |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.