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values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
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Change DOJ - Urgent |
Dear Support,
We would like to request to please change DOJ to 04-Dec-2019 at the earliest, its payroll time.
Thank you.
Regards,
Mona
[cid:image001.png@01D7513F.61195A80]
[cid:image9b33e1.PNG@af1fa1f5.458b51f5]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[c... | DOJ CHnage | Product | Service Request | null | Employee Information | null | null | null | Closed | ?Hi Mona,
Below changes has been done. Request to check and let us know for any changes.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
E... |
Auto Leave approval needs to be stopped | Auto Leave approval needs to be stopped for all Leaves | Done the changes. | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, As discussed over the call, We will initiate the session and check on the abov... |
Issue in PMS | Dear Concern
There seems some issue in PMS.
Some of the Managers have already done Appraisals for their Reportees but still showing under the Forms "Forms pending for your approval"\
Kindly support & Priority.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.... | As we checked, As per the workflow the second level approvers are Matrix manager2 and matrix manager3. Both the Matrix manager 2 and Matrix manager 3 are same for the mentioned employees. Since the Minimum Approval Required is set as "0" for the form Self appraisal_2182 the transaction has not been auto approved henc... | Product | Configuration | null | Performance Appraisal | null | null | null | Closed | Hi Shankar Rawat, As we checked, As per the workflow the second level approvers are Matrix manager2 and matrix manager3. Both the Matrix manager 2 and Matrix manager 3 are same for the mentioned employees. Since the Minimum Approval Required is set as "0" for the form Self appraisal_2182 the transaction has not been... |
clearance pending | Dear Madam, Accounts person Amol Keshattiwar is unable to submit the EM ID: 82853 clearance in spark. It is giving an error that Employee do not have valid component mapped to this activity.Please do the needful. | Clarification in Activity master form | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sowmya, We have discussed with Mr.Srika... |
GOAL SETTING | Goal Setting cannot be saved | For checking of GS issue for employees 205341, 207131 and 211113. Saving the second goal results in error contact system administrator. Tested the error at around 10:48 this morning. | issue not occurred during connection | Geo Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lean Edgar L Sibulo, Based on your availability we shall connect with you on the reported concern. Please con... |
Incorrect Total Working hours | E34-433-7 - Incorrect Total Working hours E34-379-7 - Incorrect Total Working hours | Clarifications provided | Product | Configuration | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We are working on this concern and we will update you on the same., Hi Zigmort Jela... |
Consolidation of the Holiday Process | Hi, Filing a ticket for the request sent to Deepan via email regarding the consolidation of the holiday process. Our current process for holidays is that TMT (HR) uploads the
holiday date data then IT would re-run the biometric manual scheduler. Is
it possible to consolidate this process to either o... | Patch | Geo Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13852, Hi Marian Mendiola, We shall discuss internally & revert you on the above concern. Regards, ... |
Validation on the Biometric Manual script | Hi, Filing a ticket for the request sent to Deepan via email regarding the biometric manual script. Can we enhance the script by adding a validation wherein it gets
today’s date and checks whether it is more than 10 days from the cut off? - If it’s more than 10 days from cut off, do
nothing - If it’s l... | Clarification | Geo Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Marian Mendiola, We shall discuss internally & revert you on the above concern. Regards, Priyadha... |
Manage Share Info Doc Not Visible | Hi!
Requesting kind assistance please to check the document I uploaded in "Manage Share Information". It won't appear on the homepage and is not viewable on the forms pending for approval.
Thank you. Regards. | Requested for details | Product | Configuration | null | Timesheet Management | null | null | null | Closed | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/87.0.4280.77 Mobile/15E148 Safari/604.1
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jonah Zagala, We are working on this concern, we will update you once we address ... |
Log-In Credentials - Password Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Good day!
I tried to log in order to activate my account but error message was thrown.
Can you please check.
Thank you.
Regards,
... | clarification needed | Product | Configuration | null | Setup HRMS | null | null | null | Closed | Hi Leslie Reodique, Kindly share the sample employee code for whom you are facing this concern, also revert us with the screenshot of the error for better understanding of this concern., Hi Anish,
Apologies for the late revert.
Please see below employee ID for your reference.
2020000955
I try to activate my ... |
FW: Probation Evaluation for Aditya Shrivastava has been Completed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Wasim,
Please change the confirmation due date to 20-04-2021.
Employee ID: MEC1059 [Aditya Shrivastava]
Thanks & Regards,
Rishi Ranka
Direct... | Backend Update | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Rishi Ranka, Please connect on below Link to change the confirmation due date of the said employee. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, Please be informed,we have now updated the confirmation due date of the said employee,please check a... |
Email Id's of exit and resigned employees | Hello team, Would like to access or have the data of email. Id' of exit and resigned employees. If leavers report is the one please enable it. Thanks, Varun | Created a new report | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, We have created a new report for accessing the email id of inactive employees. Please check a... |
Re: Goal Setting Rejection | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The below employee is unable to do goal setting. Screen shot pasted in the mail below.
Please assist.
Get Outlook for Android<https://... | MOved goals to saved status | Customization | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, Please call me when you are availble to connect through Anydesk and assist in closing the reported issue. Regards Wasim, Hi Amolika Ajinkya Uplekar, With reference to our discussion,we have now moved the goals to saved status, request the employee to remove special characters and su... |
Goal setting Report not working | Dear Gowtham,
Pls check why goal setting report is not showing all employee details. Below employee has sent his goals for approval but it is not reflecting in report.
EMP - Hitesh Meher - 900124
[cid:image001.png@01D7526B.7E4BBCB0]
Gyanamayee Swain
HR IT Consultant
[Description: Description: Descriptio... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, As showcased and explained over the remote session, request you to please use the standard report "Goal Setting Status Report" to refer to the status of the employee's Goal Setting process. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile... |
FW: Contact Numbers to be updated in epicenter | Dear Gowtham,
Please check and fixed. We have updated data for latest one but it is showing in last one. Also modified date is not displaying as per history table.
[cid:image001.png@01D7526B.A86EF020]
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limi... | Service request | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Vinay, As discussed, we will connect after 11:30 AM today to assist you with the contact number update for employees in bulk. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Vinay, Please join below zoom link, htt... |
How to disable exit interview for death employee. | Please suggest how do we disable exit interview for death case employee. HR SPOC has submitted resignation in system by updating separation type as Death. Employee code - 111655 Employee Name - Amit Kumar Gupta | Configuration | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, As reported query says, exit cases has to skip in the application, hence we w... |
reassigned finance manager for Hayati | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
I have reassigned the finance manager for Hayati however one loan request is still showing pending with the old finance manager (Raghib... | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Admin Module | Setup HRMS | null | null | null | Closed | null |
Fwd: Offer Letter _ Priyanka | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check as while uploading documents getting this error at
vacancy dashboard.
[image: image.png]
---------- Forwarded message ---------
From: Paye... | File name was too long due to which the error occurred. | Product | Clarification | null | Offer Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed the error was due to the file name . The same has been resolved. Thanks & Regards, Adrenalin Support 044-3024 7444, Thanks for your mail. I'm on Leave Today.
For any queries, please raise it as a CSP ticket in the CSP portal.
This message (including any atta... |
Gross earning not reflect | Dear Team, As discussed over the call, The reported employee Pay group changed this month, So kindly upload the CTC in this New Paygroup and share feedback. Further if any clarification please let me know. EmpID: 3672 | Provided the clarification | Product | Clarification | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-26 13:05:23 UTC |
Employee Movemenet. |
Dear Madam,,
Already movement initiated of Staff 53498- Gurusidda but not showing under RM approval to approve further.
Kindly consider this on priority basis as staff incentive will get affected
Banglore RO
[cid:image001.png@01D75255.08D9D3B0]
Regards,
Sowmya
Assistant Manager - Human Resources
Bha... | below reported employee movement transactions are pending approval:3659. | Product | Clarification | null | Employee Movement | null | null | null | Closed | Hi Sowmya, We have checked, below reported employee movement transactions are pending approval:3659. Regards, Srujana.M |
Final closure | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
There is no submit button for his final closure.
[cid:image001.png@01D75254.51896BD0]
Regards
Nidhi Shah
Human Resources
Axis Mutual Fun... | Queue cleared for the separation | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Nidhi Shah, We will analyze and confirm on this since resignation was recorded last year itself but the resignation is showing pending hence causing the issue. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, Issue has been resolved, Now the submit is showing in the Final closure for t... |
Fwd: Bank Details has been successfully updated by MD Aqil on 2021-May-19 01:14 | Hi Team,
As per confirmation we have removed access to employees to submit their
bank details in rPlace but still employees are able to submit the details.
Please see below the email confirmation for your reference.
Please check and remove the form access to employees ASAP..
*Thanks and Regards,*
*Umama... | clarification provided for the reported point | Product | Configuration | null | Employee Information | null | null | null | Closed | Hi Thokala Umamaheswar Rao, During a check, the bank details update access only given to admin users, the admin users list given below. Self users will not have access to update the bank details. Attached screenshot for your reference. The reported employee (ROS1630) updated the bank details on 19-May-2021... |
Error in updating Base salary for BACL expat employee | Hi, We are getting an error while updating the Base salary of Mr. Munukutla Rao, who is an expat employee in BACL. Please note he has only "Base salary" not Basic as per his component. Basic has to be zero. Attached screen shot of the error message. Please check and do the needful. regards, Pradeep | Done the changes | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, As requested we will check the reported concern and update you on the sta... |
Adrenalin Interface - Auto Mail trigger | Please find the attached mail as we
stopped the integration process last month. But this mail came to HR team
yesterday. | scheduler executed on 25-may-2021 | Product | Clarification | null | Customization | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13971, Hi Senthil kumar M S, As per the query ,We have understood that employees ar egetting mail. We will chec... |
Grade Allowance | Dear Srujana,
Please check below.
ID
EMPLOYEE NAME
Std Grade
System Paid
Diff
7259
Amith Kumar
15826
15679
147
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image6814cb.JPG@c792bcf1.45b56582... | Clarification in grade allowance Calculations. | Product | Clarification | null | Salary | null | null | null | Closed | Hi Pradeepa C T, We have checked employee CTC details have been increment from 01 Mar 2021 to 31 May 2021. Based on that system calculated the correct grade allowances. Old Paid New NEW amount to be paid Diff Recover from employee MAR Month Grade allow 15902 14876 15826 14804.96774 71.03226 -147.03... |
LEAVE TYPE: SIL PROBATIONARY TO REGULAR | Hi, Please help, previous Employment Status is Probationary (with more than 1 year in service, previous allowable leave type is : SIL) but after change of Employment Status to Regular (must have EL, SHDL, VL, SL) but Leave Credit remains under Probationary leave type SIL. see screenshots. Note: May I confirm if... | Configuration | Product | Configuration | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13988, Hi MARY JANE JOSEF TENORIO, We are checking the concern internally and will update you on the status., Hi MARY JANE ... |
FW: Sivakumar Goal setting issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Siva Kumar is facing this challenge where the goals have been rejected by the manager and the employee is unable to edit and submit. Als... | goal cleanup | Product | Data Correction | null | Goal Management | null | null | null | Closed | Dear Siva,
As discussed you can now do the goal setting process. Please confirm on the same.
Regards,
Arun.V – Assistant Manager
M:+919841614552
W: www.myadrenalin.com<http://www.myadrenalin.com/>
CSP : https://csp.myadrenalin.com/newcsp
[cid:image001.jpg@01D5F879.B99F6520]
, [CAUTION: This email orig... |
Record Resignation not updated | Dear Team, The below employee has raised the record resignation and it has submitted successfully but it is not reflected in system. INCHR3367. | employee used old application URL to raised resignation | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.56
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Durgadevi R, As per the query ,We have understood that employee resignation transaction... |
WFA is not working since last 7-8days | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Wasim,
WFA is not working since last 7-8 days please check once.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The... | Mail box archiving | Product | Configuration | Admin Module | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Please be informed,we are checking with your IT Team and our internal team on the WFA approvals which is not happening in our system,we will validate the same and update the status. Regards Wasim, Hi Wasim,
Please try to close this today.
Thanks & Regards,
Rishi Ranka
Director – Tal... |
not to exempt 80D Medical Insurance and to be offered for tax-New Tax Regime opted employees. | HI, In the Tax configuration please update not to exempt 80D Medical Insurance under the tax-New Tax Regime opted employees. Its urgent as this correction needs to reflect in this month's salary Cycle | clarification provided | Product | Clarification | null | Tax | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13888, Hi Anshhika Singhh, We tried to reach you, during checking the configuration, we d... |
Content missing - Career anniversary notification email | Dear Team, I have received career anniversary emailer which was triggered by the system however the image is not visible. Could you please look into this issue as it looks bad that the emails getting triggered without any content in the body of the email. Regards, Pratibha | Configuration has done | Product | Configuration | Admin Module | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratibha S Moolya, As reported query says, mails are triggered without image in the application, hence we will... |
Unable to deactivate C41721 | Dear Dhivya, Please check , RHR 27593 , is unable to deactivate employee. C41721 .through employee deactivation form on pulse. Please check the disconnect. Regards, Chaitali | mapping not done | Product | Configuration | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please let us know the error or alert message getting displayed during deactivation hence we c... |
Log in Error | Sumithra, All the employees unable to log-in in the system. Please resolve on priority. Attached the error. | url is case sensitive with the site name in IIs. Recently VAPT has been updated. We have removed that condition for MHL alone though not advisable. | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13809, Hi Prakash Jadhav, We understand that users could not login . We will check the same and will update yo... |
LOP Balance | Kind Attention : Mr. Amudhan If an employee trying to update LOP... System doesn't allow and it asks for Balance.. Request your support for correcting the configuration... | Done the changes | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13989, Hi Praveen Kumar S, As requested we will check the LOP configuration and update you on the status., ... |
FW: Pending employees Goals Setting - Ability | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please excluse the below positions from PMS (or at least goal setting):
Employee ID
Employee Name
OU
Location
City
... | goal setting enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Amit,
For time being we have removed the employees from the goal-setting process and employee code 5517 moved to KPI.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
... |
Payslip and Tax Computation Report | Payslip and Tax Computation Report Option is Not Working... Either View and Download.. Attached Error Screen Shot for your Reference | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
UAT Log In Repetitive Forgot Password | Hi, After successfully change my password as required by the system, it is repetitively divert to please provide new password. | Updated | Product | Service Request | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MARY JANE JOSEF TENORIO, The concern has been rectified from our end. However the password has been updated to adnet2003... |
FW: Reporting Line Change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-kindly assist..the forms are pening with old manager instead of Asef:
[cid:image002.jpg@01D7522C.8049FC50]
Regards,
Amit Sangha
... | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Performance Management | Performance Management | null | null | null | Closed | null |
Not able to view training data before 31-Aug-2018 | I am not able to view training data before 31-Aug-2018 in vaious form i.e. training attendance, training record creation, participant feedback view etc. | trn_attend config has to be changed. | Product | Configuration | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajan Thakar, Please join us in the below link to check on the data: https://fastsupport.gotoassist.com/764... |
Fwd: Blank Template for Goals - FY'21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to delete the current year goals for the attached list and
confirm
Thanks
Balaji.Damodaran | Human Resources |
In... | we have removed the attached employee's goals for the current calendar. | Product | Service Request | null | Goal Management | null | null | null | Resolved | Hi Balaji Damodaran, As per your request, we have removed the attached employee's goals for the current calendar. Please check and revert for any further clarifcations. Regards, Srujana.M |
Updating of Salary NON CONFI | Hi, Several things: Last May 17, we uploaded salary adjustments for several employees. Adjustment is effective May 1. Upon uploading, we encountered problems. Salary details - CTC, Basic, COLA, and PagIBIG were all reverted to 0.00 amount. This was addressed by doing some workaround by Adrenalin consultants. ... | Clarification | Product | Data Correction | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Desiree Arrojo, Data gone to future , we have resolved. Please validate. Please do salary change betwee... |
Tax and Ctc | Dear Srujana,
As we discussed, please check below.
8119 Latest ctc no appearing.
6943 Tax not recovered properly.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image5ba2c0.JPG@83206dc4.4b8c216a]<https://himatsingka.com>... | we have moved the CTC details from future to fixed tables. | Product | Service Request | null | Salary | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have moved the CTC details from future to fixed tables. Please do the pay process and revert for any further clarifications. Regards, Srujana.M |
Correction required in DOJ | Hi Team,
As few employee DOJ mismatches were found due to format issues while
uploading the data at the time migration. Please help us to update the
correct DOJ in rPlace..
@Sabatini Hussain <sabatinishruthi.hussain@randstadusa.com> Please share
here the excel sheet with the details...
*Thanks and Regards,... | backend correction done | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Uma,
https://docs.google.com/spreadsheets/d/1-boEZyyTgUD4vzF9xwB0FthliPVGU11Z0AWZprBrsW4/edit?usp=sharing
Best Regards,
*Sabatini Shruthi Hussain *
Mob No: +91 8978173239
*HR Operations*
*Randstad Offshore Services,*
*Hyderabad*
On Wed, May 26, 2021 at 1:39 PM Umamaheswar Rao <
uma.maheswarrao@r... |
Unpaid leave calculation incorrect. |
Dear Mani,
I have below concerns for E&I payroll.
From 8th May to 24th May total days are 17 but the leave days are showing as 16 and 1 day is not getting deducted in payroll.
[cid:image001.png@01D75226.D8DE9660]
From 1st May to 24th May total days are 24 but the leave days are showing as 22 and 2 days... | Weekly off not considered as LOP | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Elton,
Please find our feedback on the below points,
4364 - 21 May Weekly off has been not considered as LOP. We will check the leave configuration and we will get back to you. For time being we have already adjusted 1 Days Manually. Please do the pay process and confirm.
4431 - 07 And 21 Weekly off has... |
RE: Resignation clearance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Please update LWD 30-04-21 of Jay Prakash-NBHC05709 and confirm.
Rgds
Manoj Tiwari
From: Kunal Kanojia/NBHC/Pestinct
Sent: 26 Ma... | Backend Update | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Manoj, We will update the LWD and update you on the status. Regards, Judhistira.M, Hi Manoj, As requested, LWD changes have been done. Please check and revert for further clarification. Regards, Judhistira.M |
Unable to Generate Goal Details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan;
I am not able to generate the goals summary for Employee #1183 and 1129 in the Pace Goal Summary Report. I can for some team member... | New condition was checked to bring all the employees to the report | Product | Patch Deployment | Admin Module | Application Access Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Bhaskar-this is still not resolved, Lee-Anna needs this urgently
[cid:image001.jpg@01D75247.B0D78930]
Regards,
Amit Sangha
[cid:imageb4... |
For Back End Update | Hi, Kindly see attached file for back end update in your end. Thankyou. | updated | Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Charisse Jane Abad, As mentioned, we have updated the shift data from our end. Kindly check an... |
Salary Issue | Dear Team As discussed over the call, we have corrected the stipend decimal values in the below employees. Request you to do the pay process and share your feedback for any further clarifications. APR10 Satyam Kumar 8129.03 APR11 Ajay Kumar Prajapati 8129.03 | Roundoff value changed in the component form | Product | Data Correction | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-26 07:50:07 UTC |
Unable to upload PPT | Dear Judhi, Kindly find the attachment | Clarification | Product | Clarification | null | Portal Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, As discussed, file size should be less than 2 MB but the file you are uploading... |
Confirmation form Movement | Hi , Below mentioned employee confirmation form has to be moved to Deepak B TG2756. Emp Name ;Nithin Mairpady Emp No:TG3762 Thanks Karthik | actor changes done in backend | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, During a check, we have found that the reported employee (TG3762) confirmation has rejected by 2nd level approver. Based on your request, we ... |
Unable to upload PPT in quick launch | Dear Judi , Unable to upload PPT in quick launch, please do the needful | Clarification. | Product | Clarification | null | Portal Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will check and update you on the status shortly. Regards, Judhistira.M, Hi... |
Unable to cancel the leave for 26th April. | Dear Team, Unable to cancel the leave for 26th April. Employee Code : C155215 | Cleared the queue | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13805, Hi Venkatesh, We have cleared the leave queue for the employee on 26 Apr 2021 and the same is now showing... |
Tax Declaration (Self Occupied) same PAN number accept by system | Tax Declaration (Self Occupied) same PAN number accept by system | Patch deployed Adl_2009_22205, Adl_2009_22080 | Product | Clarification | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, From the above description, we understood that the same pan accepts in the Self-occupied declara... |
PUSHBACK INSTRCTOR ALLOWANCE - MAPPING ISSUE | Push back Instructor allowance is not mapped properly,
which is appearing after the Net pay, supposed to be before Gross Earning. | Done the changes | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13918, Hi Senthil kumar M S, Re select * from PA_TAX_DATA where N_EMPLOYEE_ID = '1101' and S_TAX_COMPONENT_CO... |
FW: Update on 2021 Goal Setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please deactivate goal setting for the below team members.
Calendar Name
Employee ID
Employee Name
OU
City
Departme... | goal removed | Product | Configuration | null | Goal Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Similar to ITO, the below department (Service Borouge) has outsourced employees. Please just exclude these two departments fully for al... |
AR Approval Not rooted For Approval | team had Raised AR But its not Rooted to Approval | clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.56
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, As per the query, we have understood that AR is not moved to approval . Kindly... |
Critical incident form workflow | Hi, We want a new/conditional workflow for Critical incident form. Request you to help us for the same. Regards, Pinkiiy Raval | Input workflow | Product | Configuration | PIMS | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13965, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/322021181 Thanks and ... |
FW: Re-hire | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please reactivate them in the system
Kind Regards,
Nuwan Deeptha Dissanayake
Deputy Manager - Human Resources
Mobile: +9607785748
... | as requested its done | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Nuwan Dissanayake, Please provide us few minutes, we will do the reactivation of the below employees through back end and update you. Thanks and Regards, Dhivya . V, Hi Nuwan Dissanayake, As requested, the reactivation has been done, please verify and let us know. Thanks and Regards, Dhivya... |
New Joiners salary not reflecting in salary register | Hi, Payroll Processed for May 21, but new Joiners salary not reflecting in salary register who joined BIAL & BACL. Below are the details of new employees in both the company.
BIAL
SL NO
Emp No
Name of the
Employee
1
102442
Surya Prakash
2
102443
... | Provided the clarification. | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12520, Hi Pradeep Kumar Swain, We request you to share the CTC upload sheet for the reported e... |
Employee Template Goal view | Hi, Request you create a workflow for the form Employee Template Goal view. where New/Existing employee can view his Goals,Competencies as per the position mapped and acknowledge it. Best regards, Pinkiiy Raval | null | Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13962, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/322021181 Thanks a... |
For Deletion | Hi Good Day! Seeking for your assistance please to delete wrong uploaded attendance of employee 9070202188 for the following dates: May 8, 2021 May 9, 2021 May 10, 2021 May 11, 2021 Thank you. | Service Request | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Charisse Jane Abad, As per request deletion done. P... |
Report download slow / error | HI Team, We are not able to pull the report it is taking extremely long and not downloading also. Kindly look into it. Thanks, Ansu Singh | server slowness | Product | Service Request | null | Setup Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, please join the below session to check the same. https://fastsupport.gotoassi... |
employee calender changes while changing OU | Hi, During employee code creation, employee calender changes while changing OU. Request you to help us fix it up at the earliest. Best regards, Pinkiiy Raval | Calendar Mapping | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13961, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/322021181 Thanks a... |
failed transaction | Hi, Please help us to clear the failed transaction workflow of emp M2802. Best regards, Pinkiiy Raval | double submit transaction | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/322021181 Thanks and regar... |
Question on Report Filters | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Adrenalin Team,
May I ask if it would be possible to include Designation and Position No and Parent OU here as filters? If not, can I recreate a sim... | clarification | Product | Configuration | null | Employee Information | null | null | null | Closed | Hi TAMMY JIMENEZ, In report filter side we cannot add new filter filed, please use grid for filtering the data which got generated. Please reefer below screen shot. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
RE: HRA FOR 12 MONTHS |
Dear Mani,
Please assist with the below request.
[cid:image6d1626.PNG@80b80a18.46931d7d]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:imagea55bc1.PNG@52d8b0db.4a9d93b1]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
ELTON DA... | configuration change | Product | Configuration | null | Salary | null | null | null | Closed | Hi Elton,
House Rent Advance Exception - This loan is not currently eligible for the employee to apply.
House Rent Advance - We have number of installment setting is currently 6 months by default for this loan, please let me know whether we need to make it 12 months for this employee alone.
Please advice.
... |
Change Confirmation due date | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please update the confirmation due date of the below employees.
EMPLOYEE_CODE
ES
EMPLOYEE_NAME
CONFIRMATION DUE ON DATE
COR6068
ACTIVE... | Backend Update | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check and update the confirmation due date of the below mentioned employees. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Joined
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb... |
FW: Final ratings | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls look into it.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson ... | Due to PMS reversal | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, As discussed, please let us know once you are available to provide remote session.
Regards,
Gowtham. N
Product Support
Adrenalin eSystems Limited
Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gyanamayee, The ... |
RE: EMPLOYEES ON COMPETENCIES ONLY | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Sorry Noemi, will get this adjusted.
Dear Saravanan-can you please update this.
Regards,
Amit Sangha
[cid:image936cac.PNG@cde3820e.4a8699c... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | ?Hi Amit,
Below employees moved to pre defined goals.
Employee Id
1032
1837
4249
4251?
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai -... |
Adding IFSC code to Bank accounts report - AHEL | Dear Dhivya, Please include one more column of IFSC CODE to Bank details report. | new report created | Product | Configuration | PIMS | Monthly Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, From the below description we understood a new column need to be added in the ireporter, Sure, ... |
Salary was booked for 31 days LOP employees | Salary was booked for 31 days LOP employees, As per our understanding weekly off has been captured as work days. Please do the needful urgently. INES00385742 JERIN JACOB PAUL 9946210255 | att_wo_holiday sp rollback | Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, As per the reported query, we understood that salary was not booked for 31 days of LOP for the attac... |
Change of employment status and confirmation due date. | At the time of new employee upload we have mistakenly upload some employees as probationers instead of trainees.
Please update the employment status and confirmation due date of the attached employees, for some employees please change the confirmation due date only. INES00385765 VARSHA LEYA MATHEW 9072604064 ... | confirmation due date and employee status change from backend | Product | Service Request | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Adding the attachment, Hi Rohit Ritolia, From the reported query, we understood that you like to update the employmen... |
CNS Employee on Competencies-Mary Ann (1758) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello Amit,
The below employee should be on competencies:
Appraisal 2021
1758
Mary Ann Soresca Saulog
Administration
Pending with Initiato... | clarification | Product | Data Correction | Performance Management | Performance Management | null | null | null | Closed | Hi Iman, We understood that the above mentioned point is raised long back during the year 2021. This might have already been closed or a workaround solution might have been suggested on-call or discussion but the ticket might not have been updated. Please review the ticket and let us know in case if this scenario ... |
RE: 2021 Goal Setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan-please close this asap as the employee is unable to complete goal setting.
Regards,
Amit Sangha
[cid:image806073.PNG@0054b501.... | Clarified to customer | Product | Clarification | Admin Module | Application Access Management | null | null | null | Closed | ++ Arun
Sent from handphone, please excuse typo errors.
[cid:storage_emulated_0__EmailTempImage_2_TempSignature_signature_Emailer_signature_band_jpg_1584077384974]
-------- Original message --------
, Dear Amit/Kritika,
Can we connect along with the employee to check on the below mentioned point. P... |
PT query in F&F | Please check we have processed F&F of 511752 and system is calculating profession tax in F&F. As per salary Profession tax will not be applicable, kindly get this checked. | PT adjustments done | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that the PT is not applicable but t... |
changes requested | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
We have always excluded ITO department of CNS (approx. 300 staff) from PMS process however we have 13 employees showing in the pending ... | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Performance Management | Performance Management | null | null | null | Closed | null |
RE: Adrenalin System-Auto trigger mail error |
Dear Supu,
Please treat this as very urgent request, as employees also not getting the notifications.
Thanks & Regards,
Harish Bhosale
Human Resources
From: Kirtesh Kaushik/NBHC/HR
Sent: Wednesday, May 26, 2021 10:56 AM
To: Supulaxmi Konar/NBHC/HR
Cc: Archana Guhagarkar/NBHC/HR; Harish Bhosale/NBHC/... | Clarification. | Product | Clarification | null | Workflow | null | null | null | Closed | Dear Team,
Ticket has been raised.
, Hi Harish, As checked, Mail has been sent from our server to e-connect@nbhcindia.com successfully but from e-connect@nbhcindia.com mail has not been sent to employee's mail ID. As discussed with Mr.Milind(NBHC IT Team ), there is some issue in NBHC mail server. He will ch... |
EMPLOYMENT DATA CHANGE: CHANGE OF STATUS | Hi, Please help us to resolve Upload Status on the attached file. See sheet Employment Data Change Thank you. | Clarification | Product | Clarification | Employee Movement | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi MARY JANE JOSEF TENORIO, Please be noted that wherever 'N' data type is provided in sheet(row number 2). please fill the ac... |
PMS Concern | Good Day! We submit goal setting for employee 12061. But when we on self appraisal form, an error "Internal System Error" Display. | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jexel Octavo, Transaction is pending with Actor 10834 In Workflow INITIATOR was configured, meaning tra... |
FW: Goal setting to deactivate for worker level. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please deactivate the goal setting access for the activated team members in the attached list.
Need this on urgent basis.
Thank... | Goal removed | Product | Service Request | null | Goal Management | null | null | null | Closed | ?Hi Kritika,
We are working on the below request and share you the update shortly.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: ... |
ADID not created for EMP AFL11 in UAT | Dear Team, Kindly check why ADID is not created for AFL11 is not visible in frontend | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Shabin Velliyathparambil, As ADID is not belonging to the adrenalin, it needs to be checked with your respec... |
Employee Attachment data - Adrenalin Max | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Ram,
Liberina manages to arrange the ID card for a new joinee.
For this the provision was made in the earlier version that Liberina will have an ... | Mapped the employee to ICARD user group | Product | Configuration | Admin Module | Job Data | null | null | null | Closed | Hi Nidhi Shah, We have mapped the mentioned employee to the ICARD user group and she can now view the photo in the employee attachment form. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or ... |
COVID Leaves | Dear Concern
COVID Leaves for 14 days needs to be created in System.
Kindly support.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/>
| We have created new leave named "Covid" as per your requirement and we have guided you to credit the through Leave Balance Adjustment.
| Product | Configuration | Leave Management | Absence | null | null | null | Closed | Hi Shankar Rawat, The New Leave type can be created in Leave configuration Form and the leave can be credited to the required employees through Leave balance adjustment. As discussed over the call share the session through Anydesk to guide the configuration. Regards, Veerapandian R, Dear Veera
Would provide ... |
DATA UPLOAD | Hi, Unable to upload data thru "data upload" due to session upon submission, please check. Thank you. | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lorievy Joy Macaya, Can you please share the Attendance upload sheet. Thanks and Regards, Deepan. M... |
FW: error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
Why is it showing this error.
Regards
Nidhi Shah
Human Resources
Axis Mutual Fund
Contact on - 09890054902
From: Dhaval3 Patel
... | Batch no repeated | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Nidhi Shah, As per the error, The Batch No employee is trying to update is already added. Please inform him to add correct batch no for his vaccine details and proceed. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
Sub-modules difference upon creating user group | Hi, team! Please refer to the attached screenshot: I'd like to ask how will all the sub-modules of Administration be visible upon creating a new user group? As you can see from our screenshot, the 'Payroll Management - Admin' (right side image) doesn't have all the sub-modules of the Administration compared to ... | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, We are able to solve this issue, Priya. We'll raise a ticket again if there module administration queries will occ... |
Confirm Process Got Stuck | As I have not set up Fresh Desk yet, I am emailing you the issue encountered on the "confirm process". It got stuck also. I am not sure if it is due to my confirming all the three paygroups at the same time. Please se below screenshot: Thanks. | null | Product | Clarification | null | Salary | null | null | null | Closed | Hi Ma. Paz V. Bermudez, Please delete the record and process the confirm process one by one. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, this has been resolved already. thank you |
Helpdesk Request | Hi Team, Requesting the following please: 1. To display the "Role" name instead of the employees' names. Please see attached file. 2. Could we still add another field (dynamic field) in HRSR for my Action form? This will indicate the mode of request (if by phone or email). Thanks, Beth | Clarifications provided | Product | Configuration | null | Helpdesk | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Lilibeth P. Nayve, We will check for the functionality from our end and will update you the status., Hi Lil... |
LOP | Hi, Please check why LOP for Staff and Trainee pay group is not reflected in salary register. Though it was uploaded successfully. | removed the wrongly uploaded LOP from the backend | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, From the above description, we understood that that the uploaded LOP not reflecting for Staff and... |
Salary Details | Hi, In Salary Details form, are all employees (both Active & Inactive) available when using the Employee Code / Name Search & Employee Code Search fields? | Clarification provided | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Elaine M. Ordan, In Salary Details Form, you can able to search for both active and inactive employee's, ho... |
test email from orix | test email
| test | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Arnaldo S. Seran Jr., We have received your TEST mail, please continue to raise your concern in Fresh Desk. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
Unable to process the salary for 2 Employees | Dear Team, In Pay Group AMPATH_EMPLOYEE unable to process the salary for below 2 Employees, Kindly check and rectify the issue
AMP0131
AMP0280 | applied date changed | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14072, Hi Madhukara H S, For the reported query, we will schedule the session by 10:45 AM and work on the same. Kindly allow us sometimes for the same. ... |
Absent Reminder for cor2011 - Sanjana Shirke | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Can you check and confirm me what is the category in the main content builder I want to modify the content, not able to find it.
Thanks & Regard... | Clarification on mail triggered | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check and provide you the requested details to modify the mail content. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, Please be informed,the below Mail content is of form 'Absent Mail Reminder' ,which ... |
NEED TO REINITIATE EXIT EMPLOYEES | dear concern, by mistake we have done closure process for few employees who are EXIT in April and and may month, before April month CONFIRM PROCESS and also yet to start may month pay process TODAY, request you to correct it from back end and update. we cannot do from front end due to so many process now we don't h... | employee reinitiation | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogaraju M, As per the reported query,w e understand that you want to re-initiate the employee in system. ... |
Adrenaline Mobile App is not working | Dear Team, This is to inform you that the Adrenaline mobile app is not working while trying to mark logout, even we received same queries from our employees PAN india, so we request you to kindly resolve the issue on severity basis. Thanking you. Narender 9010462243 | security certificate has expired | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi M Narender, As informed over the call, We verified the mobile url:https://hrms.apollolife.com/madrenalin secur... |
AHM - Attendance and WO Scheduler | Hello Team, Kindly run the attendance, WO and Holiday scheduler from 26-Apr-2021 to 25-May-2021. Regards, Humayu | Change request | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12659, Hi Humayu Tandurwala, Based on your request, we have updated the holiday and weekly off for the below gi... |
Error while uploading files through Manage QuickLaunch | There is an error which states "Invalid format" while trying to load a file through QuickLaunch | file name error | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ruchira More, We understand that you are getting invalid format error. Please make sure there is no special c... |
Past years details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear All,
We had updated past years appraisal, CTC, grade and designation details on system. However, none of them are visible to the employees on Adre... | Clarification | Product | Clarification | Employee Movement | Employee Information | null | null | null | Closed | Hi Nidhi Shah, As stated, please confirm back us that where all these below data are being checked for the employee. Please share with us any screenshot to check Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Thank you for your message. I am out of the office due to a family medical issue. Kindly exp... |
Delete Goals CFD employees | R05058 C T ROOPCHANDRAN TAMILNADU 5. Appraisal Approval Pending with Manager R05063 SHILADITYA SEN WEST BENGAL 5. Appraisal Approval Pending with Manager R05263 NIKHIL AGARWAL JHARKHAND 5. Appraisal Approval Pending with Manager R07566 AYAN BANERJEE WEST BENGAL 8. Appraisal ... | Goal deleted | Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We will share the connection and cleanup goals for the reported employee's and we will con... |
Queries pertaining to appraisal | Dear Dhivya, Please help us close below issues. 84632 HARDIK PARIKH Delete Goals 54738 Sukhjinder Kaur Submitted self appraisal but not getting submitted. 104517 Sitanshu Kumar Swain 43783 Geeta Vishwanath ECN Name Appraisal Status 77599 Gagandeep Kaur Walia ... | Self appraisal transaction moved in the employee placed | Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14071, Hi Rinoy Sebastin, From the below description, We understood that the below-mentioned scenario, Please... |
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