subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
FW: Record Resignation of Ankita Chatterjee Raised on 27-May-2021 19:53 has been Rejected. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please check as to why the resignation rejection email is going to so many people, I havent mapped them in the workflow definition master.
Mona Thangar... | Workflow explained | Product | Configuration | null | Workflow | null | null | null | Closed | Hi Rishi Ranka, Please be informed, we checked and found out that HR Separation role was mapped for Rejection Notification when the employee has raised resignation on 05-Apr-2021 , and HR Separation role was removed from workflow on 11-May-2021, this workflow modification will be effective for the employees who raises... |
NEED TO REMOVE IT Amount for few peolpe | Dear Dhivya, Please remove IT amount, unable to remove from frontend.
Employee
Code
Component
ShortName
Amount
Pay Group
APH0193
IT
0
AHELDLEXGC
APH0520
IT
0
AHELDLEXGC
APH0660
IT
0
AHELCHEXGC
APH0753
IT ... | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
FW: Problem in raising Leave request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Request you to look into this case and help us with the reason.
Regards
Nidhi Shah
Human Resources
Axis Mutual Fund
Contact on – 0989... | To date should not be a weekly offs | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Nidhi Shah, We are checking on the Leave configuration for the no days showing different for the date range mentioned. We will analyze and then confirm you on the query. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, My only concern here is that we are required to involve our time for queries which... |
Unable to cancel leave | Hello Team, I am unable to cancel leave of Aash Dipan Shah (ECI0117) who has applied Quarantine Leave from 19th April-21 to 30th April-21. Request you to cancel that leaves. Thanks | Data correction. | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Runal Soni - ECI, As reported query says, Leaves are not getting cancel in the application hence we will check... |
Fwd: Triggered to Reporting Manager | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Associate birthday was on the 16th mar, It seems the manager has not
received the email trigger.
Please check on this.
Balaji.Damodar... | Clarification in birth day mail triggered. | Product | Clarification | PIMS | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, We have taken the connection and analyzing the above-reported scenario. We will update you shortly. Regards, Srujana.M, Hi Balaji Damodaran, We have checked, date of birth is showing NULL value for the below-mentioned employee in the Personal details form. Hence mail was not triggered. ... |
Created Training Data | Hi Team, Can you please check on your end. Employee
2018000782 is trying to upload her created training data. However after successfully submission the created training data is not reflecting on her HRIS training data. It is already her third time uploading the data. Please see the attached file. | Clarifications | Product | Configuration | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Team, May I request please s gentle follow on this. Thank you., Hi Leslie Reodique, We ar... |
Fwd: Happy Birthday !!!! | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
The below mentioned associate have received the birthday greeting trigger.
Where actually his DOB is 18-Oct-1993
Please analyze this and co... | Clarification birth day mail triggered | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, We have checked, below reported employee birthday mail has been triggered from this mail id "PeopleNCulture@intellectdesign.com". This mail is not triggered from HRMS mail. Please check and revert for any further clarifcations. Regards, Srujana.M, Hi Balaji Damodaran, We have checke... |
Employee movemnet |
Dear Madam,
As per the attachment.
EM ID: 103488 employee is transfer from Muzaffarpur-D to Ahiyapur branch on 5th Feb 21.
But still employee is seen in old branch. Please do the needful.
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "IndusInd Fin... | We have corrected the below-reported employee location id in spark. | Product | Service Request | null | Employee Movement | null | null | null | Closed | Hi Sowmya, We have corrected the below-reported employee location id in spark. Please check and revert for any furhter clarifications. Regards, Srujana.M |
AR for 12 Mar 21. |
Dear Madam,
50429 we are unabel to raise aR for 12 Mar 21.
It is giving an error that already raised. But employee and we did not raise any Attendance regularisation OR Leaves on 12 Mar 21.
[cid:image001.png@01D75325.3E9B9D00]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial I... | Clarification in AR form | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sowmya, We have identified the attached screenshot, employee selecting the from and to date are incorrect. Please ask the employee to select the correct, dates and check for any further clarifications. Regards, Srujana.M |
Notice period Change - 90 days | Hi , we would require to change the notice period of employees across all grades. from GG1.1 till GG7 after confirmation as 90 days. please support in changing the same as on 01 Jun 2021 Thanks Karthik | employee list shared | Product | Service Request | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, From your statement, we can understand that notice days need to change. We will check the existing configuration and get back to you with a s... |
Deactivate Goal Setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please deactivate Shumaila’ s Goal setting access as she is on Predefined competencies.
Thanks,
Kritika
[cid:imageb22d2d.PNG... | enabled goal | Product | Service Request | null | Goal Management | null | null | null | Resolved | ?Hi Kritika,
Its done.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadr... |
Deactivation notification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to trigger the deactivation notification to
idm@intellectdesign.com
Emp Id Name LWD
OD7 Ashok Murali Donga 04-May-2021... | we have triggered the deactivation mail to IDM team. | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Balaji Damodaran, As per your request, we have triggered the deactivation mail to IDM team. Please check and revert for any further clarifications. Regards, Srujana.M |
R06264 transaction is not pending with approver | R06264 transaction is not pending with approver. The transaction is pending with R04847 1st level approver, please verify. | review uniq id not in trans queue table | Customization | Data Correction | null | Goal Management | null | null | null | Closed | created_by: 2043044612466
time: 2021-05-27 12:29:05 UTC |
ctc | Dear Srujana
Please move below employee ctc.
14406
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image724a06.JPG@6296690c.4d8b83d9]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High G... | we have moved the CTC details from future to fixed tables. | Product | Service Request | null | Salary | null | null | null | Resolved | Hi Pradeepa C T, As per your request, we have moved the CTC details from future to fixed tables. Please check and revert for any further clarification. Regards, Srujana.M |
Arrear Calculation not happening | Dear Team , With reference to the above subject who are all joined from 21.04.21 to 30.04.21 arrears not calculating , Kindly fix the issue immediately. | Provided the clarification. | Product | Data Correction | Payroll Management | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14018, Hi Madhukara H S, As discussed over the call, Requesting you to change the Applied from date for employees using the "Employment Data Change - Ad... |
self appraisal form not reflecting for below employees. | Hi Dhivya, Below employees are unable to view appraisal form. CN Name E-Mail ID Function Issue R15946 PRASHANT DESHMUKH prashant.deshmukh@indusind.com TF-B KRA not reflecting in Self-Appraisal window R16590 SIDDHARTH BADRINATH KAYANDE siddharth.badrinathkayande@indusind.com TF-B KRA not reflecti... | mismatch in review uniq id | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, There was discrepancy in Review unique id mismatch for these employees between Review master an... |
Staff took 1 month unpaid leave | Dear Team, This staff EMP ID 2585. took 1 month of unpaid leave as should his Net pay is 0. however Net pay in the system show RM-0.05 due to deduction in the EIS. Please rectify. There should not be any figure, since Nett pay should be zero. Need this to be rectified urgently. Attached for your reference. than... | Clarification | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, As discussed, please do adjustment for making value 0. MAY month consist od 31 days, sys... |
Deactivate goal setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sarvanan,
Please deactivate goal setting for :
Appraisal 2021
1384
Mohamed Ismail Salih ( is a driver, doesn’t have KPIs)
Thanks,
... | goal removed | Product | Service Request | null | Goal Management | null | null | null | Resolved | Hi Kritika,
Below employee designation is not a driver in the system. Kindly reconfirm whether we can remove from KPI.
Employee Id
Employee Name
Designation Name
Department Name
Position
1384
Mohamed Ismail Salih
Debt collector
Finance & Accounts
GCGOI-DUB-F&A.DEBT COLLECTOR
Rega... |
Appraisal problem | There is
this new case where the person where in his self-appraisal says that his
“Self-appraisal setup is incomplete” (Screen shot appended). When I checked his
goal setting the same was also not done because that has not been initiated by
the system…As per our discussions think we had taken all the employees who had
... | Goal setting is not initiated for the employee | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Please connect to the below link https://fastsupport.gotoassist.com/ Key:430767862 Abi... |
Error while updating Mr Gabriel Fernandes (SPO) Goal Setting in Adrenaline | I'm getting an error while updating my Goal setting in adrenalinsa | Insufficient of details | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, The attached screenshot was the clock in clock out , Please update the exact screenshot to anal... |
Exit employee report | PLease check still employee are not coming in the Exit report. | As requested the new filed is added to the report. | Customization | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13889, Hi Siddarth Tyagi, We will check the same shortly and update you on the same. Th... |
Need to create City and State master in the contact details form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Wasim,
We need to create City and State Master in the contact details form.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP C... | Configuration | Product | Configuration | null | Setup Adrenalin | null | null | null | Closed | Hi Rishi Ranka, With reference to our discussion,we have now added State Master for to SuperHR group and request you to make use of City master template to upload the cities. Attached is the List of Major cities in India. Regards Wasim, Hi Wasim,
Attachment is missing.
Thanks & Regards,
Rishi R... |
Error while uploading Basic Information of New Joiner | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sir,
We are trying to upload basic details for our new joiner Mr. Rajiv Sharma (INM0674) but receiving the attached file error during upload.
You... | Data upload | Product | Configuration | Employee Creation | Employee Information | null | null | null | Closed | Hi Greta Fernandes, Please connect on below Link and show me the error that you are facing during 'Employee basic info upload', we will guide you on the same. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Greta Fernandes, With reference to our dicussion,the d... |
DOJ Change | DOJ Change of 04523 to 25th May 2021 | Backend Update | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bijal M, With reference to our discussion,we have now updated DOJ of the mentioned employee,please check and co... |
Calculation of Gratuity on Death | Dear Niraikalai, Please be informed that one of employee has been died, please find below the details. Emp No: IN1107 Emp Name : Guga Vivekanandan Date of death : 15 May 2021 As per statutory norms we need pay him gratuity on death. In Adrenalin how to calculate it. Also, kindly advise, Do... | Provided the clarification. | Product | Configuration | null | Statutory Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14061, Hi Samuel George, As discussed over the call with Mr.Samuel, Requesting you to do the employee Separatio... |
Calculation of Gratuity on Death | Dear Niraikalai, Please be informed that one of employee has been died, please find below the details. Emp No: IN1107 Emp Name : Guga Vivekanandan Date of death : 15 May 2021 As per statutory norms we need pay him gratuity on death. In Adrenalin how to calculate it. Also, kindly advise, Do... | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12904 |
HR Helpdesk ticket | Hello Rumana, One Quick upate required on Helpdesk Master report. The raised date and resolution calulation in the report is not accurate. Could you please help. | transactions reassigned | Product | Clarification | null | Help Desk | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nazia Begum,
Requesting you to share the details of the help desk ticket which you are referring as incorrect.
Tha... |
Test | Test | Test | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Triveni Nalage, With reference to our discussion, we have received your mail. Regards Wa... |
salary issue | Dear Team, As discussed over the call, The reported employee's applied date changed on 01 Jun 2021, Now the employee not reflect in the current month's payroll, Kindly check your end and share feedback. Another emp_id: Apr69 Customer Request, Below mentioned employee's joining date is 21/05/21, but his sal... | Changed the applied from date | Product | Data Correction | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-27 10:06:29 UTC |
Spot section update in HRIS | Hi Veera, Request you to update Spot section in HRIS in second server as I have upload some images and remove previous images. pls confirm once it done. file is attached for your reference. | I have uploaded the Spot Section images in HRIS second server and removed the old uploaded images. Now the new uploaded images are reflecting in the Spot light section | Product | Clarification | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, I have uploaded the Spot Section images in HRIS second server and removed the old uploaded image... |
Re: Ticket [13936] - Helpdesk Request |
Hi Anish,
Thia will require customization if we will require?
Thanks,
Beth
-------- Original Message --------
From: Anish Samuel
<myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com>
Date: Thu, May 27, 2021 4:16 PM +0800
To: lpnayve@bpi.com.ph
Subject: Re: Ticket [13936] - Helpdesk Request
H... | Clarification provided | Product | Configuration | null | Customization | null | null | null | Resolved | Hi Lilibeth P. Nayve, As per our product functionality we cannot be able to provide customization for the requested change on the ROLE NAME. For further clarification on this concern, you can also check with Sakthi., This email contains confidential information for the sole use of the
intended recipient/s. If you ar... |
Other Earning Amount Calculating on works Days | Dear Preethi, please look on urgent basis , Other Earning Amount is Calculating on Work Days. | suggested to uncheck the unaffected by unpaid configuration for other_earn component. | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gulfam, We have taken the anydesk session and guided you to remove the 'Affected by unpaid' checkbox for th... |
Unable to access adrenalin | we are again unable to access adrenalin, please resolve the same in URNGET basis | After restarting the server. working fine | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Please join in the session https://fastsupport.gotoassist.com/ Key:149076499 Abi... |
FW: 2021 Goal Setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please deactivate Goal setting for Shumaila Sattar.
Thanks,
Kritika
[cid:image150520.PNG@aafd72d5.4d83f996]<http://www.aba... | removed goals | Product | Service Request | null | Goal Management | null | null | null | Resolved | null |
RE: Medical History Form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sumithra,
As discussed, we have scheduled a covid vaccination drive for all our employees & their dependent family members on 29th May 2021. We need... | option available. | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We have checked the form. 1. The labels can be edited. I have edited a label for sample in the uat . refer screenshot. 2. All the fields are getting captured . Hence, we can provide you data in ireport. 3. Uploading data from excel sheet option is not available. 4. Multiple re... |
PMS Goal Uploading | Hi Sir/Ma'am, We are trying to upload employee's goals using PMS Goal template but we noticed that it requires "Category Name" which is considered as category name for competencies. | clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Attaching the file for your reference., Hi Jexel Octavo, Please use the category which is available in Goal sett... |
[BPI] Goals not viewable | Hi team,
Requesting your kind assistance please to check the goals setting of
0000168586, her goals are not visible.
Attached screenshot for your reference.
Thanks!
Jonah D. Zagala
HR SYSTEMS
16/F BPI Buendia Center, Makati, 1209 Metro Manila
(02) 8-548-8955 | jadomingo@bpi.com.ph | bpi.jadomingo@g... | Cleared the duplicates | Product | Data Correction | null | Goal Management | null | null | null | Resolved | Hi Jonah Zagala, The mentioned employee's Goals has been approved already and there has been a duplicate transaction which shown as pending for this employee. The double submit transaction has been occurred due to the network issue. However we have cleared the same from our end, kindly confirm now from your end and re... |
Tax Error 2 | Dear Mohamed Moosa,
Employees are not able to add Landlord "Add Info" in "Rent Declaration" &
"Let Out" options.
Thanks & Regards
Ankush Khanna
AVP - HR & L&D
SMC Group
Landline: 011 - 30111000 Ext. 8780 / 8790
Mobile: 9650960021
<mailto:akhanna@smcindiaonline.... | resource is missing | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi Ankush Khanna, Please join the below session to check the same. https://fastsupport.gotoassist.com/549167258 Key: 549167258 Thanks & Reagrds, Greeshma P, Dear Greeshma,
Requesting you to please reshare the connection again as this mail was missed out by mistake.
Thanks ... |
VPF | for two employees vpf is wrongly calculated. please check and resolve urgent basis. | guided to remove the 'Affected by unpaid' checkbox for the VPF_SAL component. | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, please find Any Desk ID 293 921 636 and take connection and resolve the isse., Hi Amit Bhagat, We have taken the ... |
ctc | Dear Srujana,
Please move below emps ctc and confirm.
13380
15324
15659
8119
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image7a5bda.JPG@f67d7eb5.40b2a77d]<https://himatsingka.com>
Himatsingka Seide Limit... | we have moved the CTC details from future to fixed tables. | Product | Service Request | null | Salary | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have moved the CTC details from future to fixed tables. Please do the pay process and revert any further clarifications. Regards, Srujana.M |
FW: regarding the exit interview | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check and resolve.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Fo... | Clarification | Product | Clarification | null | Separation | null | null | null | Closed | Hi Gyanamayee, The exit interview will be triggered for employees only after approval of resignation at all levels. PFB screenshot where employee's resignation is still pending approval with "900556 - Durgadevi Rajput". Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@m... |
Letter Upload - Bulk | As we discussed, we request your support to upload the increment letters through back end ,today | increments letters upload from the backend. | Product | Service Request | null | Letter Request | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12171, Hi Saravanan K, From your description, we understood that you like to upload the bulk letters today. ... |
RE: Notice period waive off in settlement | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
As per trail mail you had done notice period waive off in settlement for 890070 - Sachin Phadke.
But now management has decided not to waiv... | Waive off period changed | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Jaykalyani, Harsha, As per request, We have Removed the waive off days the reporting employee from our end, Kindly check from your end and share feedback. Thanks and Regards Vijayakumar k |
Attendance calendar not getting updated | From last week I am coming to the office and my attendance
is not getting updated in Adrenalin, it doesn’t show clock in, clock out
timings too. My PSID is 1000888422 | JOB was not executed to pull attendnace data | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ishan, Kindly join this session https://fastsupport.gotoassist.com/591847733, Hi Ishan, As discussed over th... |
Fwd: V1Q - Kovid Garg | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Can you change the steam and designation for the below mentioned associate.
Stream :Consulting
Designation : Consultant
V1Q Kovid Gar... | Employee designation has been changed. | Product | Service Request | null | Employee Movement | null | null | null | Closed | Hi Balaji Damodaran, As per your request, we have changed the designation, unable to change the stream. Because stream value will calculate based on position. Please check employee position and do the changes by using the Employee Movement form. Please revert for any further clarifcations. Regards, Srujan... |
ctc | Dear Srujana,
Please move below employee ctc details.
7156
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:imagede4979.JPG@8334b0d4.47ad188a]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
... | we have moved the CTC details from future to fixed tables. | Product | Service Request | null | Salary | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have moved the CTC details from future to fixed tables. Please do the pay process and check for any further clarifications. Regards, Srujana.M |
Fwd: Vijay Velaga -Attendance Reminder on continuous absence for more than 3 working days | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana
HR has received a continuous absent reminder mail for the below mentioned
associate.
Due to not marking of their attendance the mail is ... | Clarification in absent reminder schedulers | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi Balaji Damodaran, We will check and update the status. Regards, Srujana.M , Hi Balaji Damodaran, We have checked, If an employee's attendance type is (D, A) those employees will receive the absent continuous reminder mail. Below reported employee attendance type is "B'. Please check and revert for any fur... |
Remove from KPI to Competency | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan;
Can I ask you to kindly remove the below individuals from the Goal Setting and move to competency.
Thank you.
2049
Eman Faro... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Mam,
Below employees are moved to predefined goals now..
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadre... |
Leave request time limit | Dear Team, Please guide how to restrict the leave request time to 30 days from the date of absent. We are getting issues that user are raising leave for very old LoPs/absent. Regards, Sandesh | Done the changes. | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandesh, We will initiate the session and check on the above-reported concern please provide ... |
Please provide record resignation data for audit | Dear Preethi, Please provide record resignation data for the period April 2020 to March 2021. Received this query over the phone and by mail. Raising the ticket for tracking purposes in the portal. We have shared the requested data over the mail. Attaching the mail details for reference. | shared the requested data over the mail. | Product | Service Request | null | Separation Management | null | null | null | Closed | created_by: 2043097241225
time: 2021-05-27 07:03:16 UTC |
Re: Rekha Kalia - Intern - Joining Documents | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Srujuna
Request your help on the below email.
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/G3, SIPCOT I... | Clarification in Candidate portal. | Product | Clarification | null | Employee Information | null | null | null | Resolved | Hi Balaji Damodaran, As discussed over the call, the below reported employee details are not available in the candidate portal. Request you to ask the employee to re-fill the details and submit the form. Please revert for any further clarifications. Regards, Srujana.M, Hi Srujana,
Candidate is completed... |
Required Full goals and competency-wise template details | Need full goals and competency-wise template details for PMS. AES Remarks: The requested option to view the full goals and competency-wise template details is not available as part of the standard product functionality. So, we have taken the goals and competency-wise Manage template details from the backend and s... | The requested option to view the full goals and competency-wise template details is not available as part of the standard product functionality. So, we have taken the goals and competency-wise Manage template details from the backend and shared the same over the mail. | Product | Service Request | null | Performance Management | null | null | null | Closed | created_by: 2043097241225
time: 2021-05-27 06:30:54 UTC |
Ctc | Dear Srujana,
Please move below employee ctc details.
15675
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image8495b8.JPG@898fbb8a.49a10217]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
... | we have moved the below reported employee CTC details new manager id. | Product | Service Request | null | Salary | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have moved the below reported employee CTC details new manager id. Please check and revert for any further clarifications. Regards, Srujana.M |
Mass Attendance Regularization | Hello, As you know that during this lockdown in Karnataka we are all doing WFH. In this regard, many employees were not able to complete the Attendance Regularization (on duty) process due to technical / server issues. Management has requested HR to regularize automatically for all employees through backend for... | provided the clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Dilip L Joshi, We are having a template for uploading the "attendance regularization" for all employees through... |
Reject backdated approvals | Dear Team, We want to reject the claims and reimbursement requests raised by associates before 1st May on Konnect with Funxtional reporting managers. Manager's ID:1041,1839,5992,4937.Please call for the same. | Not possible | Product | Data Correction | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, claim has to be rejected in the application, hence we will get connect f... |
Negative LOP days for Some employees. | In May month payroll, we are getting the negative LOP for some employees. Attaching the sample employee codes in the screenshot. Received this query over the phone and by mail. Raising this ticket for tracking purposes in the portal. Attaching the customer mail details for reference. | we found that AR data upload was done before their employee's DOJ. Due to that, the negative LOP is showing for the reported employees.
Based on customer confirmation, Data correction was done for these employees to correct the same. | Product | Service Request | null | Salary | null | null | null | Closed | created_by: 2043097241225
time: 2021-05-27 06:01:00 UTC, Hi Remya Nair, During the check, we found that AR data upload was done before their employee's DOJ. Due to that, the negative LOP is showing for the reported employees. Example: 54263 employee's DOJ is 26-apr-2021, But AR Upload from 20-apr-2021. Due to... |
Payslip mail not deliver to employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
No Title
Hi Team,
We tried to send payslip to all aemployees through mail viewer but after succesfully run the payslip process that payslip mail ar... | PUSH_NOTIFICATION_DATA SP not available since client in older version, we have deployed the same and started sending the payslip mail | Product | Patch Deployment | null | Payslip Reports | null | null | null | Closed | Hi Vijay Awaskar, Based on the below mail we understood that the Payslip emails not received by the employees. We will provide the connection soon to get it resolved. Regards Prakash, Hi Vijay Awaskar, As discussed we have resolved the mail issue. We request you to upgrade to the latest version otherw... |
FW: Junalyn Arcos Pardinas has raised letter request (Salary Certificate) for Junalyn Arcos Pardinas . The request has been approved by Manuel Augustine. |
Dear Mani,
Below request says its pending with 2nd level approver.
But the approver cannot see any request pending for approval.
[cid:image003.jpg@01D752DC.032F8E50]
[cid:imagee277f4.PNG@12d3cc52.43ab993d]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image15... | Due to Nationality | Customization | Data Correction | PIMS | Employee Information | null | null | null | Closed | Hi Elton, The below letter request went to a failed transaction. We are checking on the same and share the updates. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Emai... |
Fw: Ref: Unable to access report on Employee Bank Details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Thanks & Regards
TANUJ MUKHERJEE
MANAGER IT
9748387441
[cid:ea9e0ac2-38b1-42d8-8a8a-be679b8e3f12]
_______... | Use the bank details ireport | Product | Clarification | null | Payroll Management | null | null | null | Closed | Hi Tanuj Mukherjee, Can you please share any screenshot, where your getting failed so, that we can check from our end and report . Abirami K, When we are clicking on report--- perso al data--- employee bank details
The system is logging out.
Get Outlook for Android<https://aka.ms/AAb9ysg>
_____________... |
HCM Mobile License | Hi Support Team, We would like to confirm the 2000 license for HCM mobile. | clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, We would like to confirm that whatever available count shown in mobile request authorization will... |
Approval Issue | Dear Concern
Following manager confirms that he has already done Appraisals for his Reportees but it is still showing pending under " Forms pending for your approval.
S01431
GANPATI SHARMA
Kindly Support
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/... | As we checked, The mentioned actor has not approved the Pending self appraisal transaction. | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Shankar Rawat, As we checked, The mentioned actor has not approved the Pending self appraisal transaction. As discussed Please approve the transaction and let us know if any issue occurs. Regards, Veerapandian R |
Appraisal Approval issue | Dear Concern
Again, same problem, some of the Managers have already competed appraisals but it is still showing pending for their action
Followings are the managers employee code.
D00888
KUNAL DASGUPTA
S01378
ASHISH SHUKLA
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.mi... | actor change | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Shankar Rawat, As discussed over the call we have been informed that the session would be provided after 3 p.m. We will check the reported query once the connection is provided. Regards, Veerapandian R, Hi Shankar Rawat, We tried to reach you over the call but unfortunately we couldn't reach you. Please ... |
RE: 2021 Goal Setting | Dear Anum,
This is Bhaskaran from Adrenalin Support. Tried calling you to resolve the issue. Please call me back @ +971568154555.
Looks like you are using Internet Explorer. Try using Google Chrome or Edge and confirm. We can do this together too once you call me.
Thanks & Regards
Bhaskaran
M(Dubai): +97... | Browser issue | Product | Clarification | null | Goal Management | null | null | null | Closed | Dear Anum,
Can you please confirm if the issue is resolved?
Thanks & Regards
Bhaskaran
M(Dubai): +971-568154555| M(India) & Whats app:+91-9884037438 | MS TEAMS:bhaskaran.r@hr-mx.net | https://www.myadrenalin.com/
"I am keen to know if you have any suggestions for improvement or feedback on the services ren... |
Matrix Manager to be changed | Dear Concern
Matrix Manager for Goutam Moulik needs to be changed and appraisals form also needs to be moved to New manager.
Kindly support on priority.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/>
| As discussed we have updated the Matrix manager1 and matrix manager3 and also have updated the Actor of the pending Self appraisal | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Shankar Rawat, As discussed we have updated the Matrix manager1 and matrix manager3 and also have updated the Actor of the pending Self appraisal and the same has been confirmed from your end. Regards, Veerapandian R |
Pending Appraisals | Dear Concern
Some of the Mangers have already done their Reportees Apprisals but it is still showing pending under "Forms pending for your approvals"
Kindly support.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/>
| We have done the changes. Now the the count is not showing in the Forms Pending for your approval and | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Shankar Rawat, We have done the changes. Now the the count is not showing in the Forms Pending for your approval and the same has been confirmed from your end. Regards, Veerapandian R |
Appraisal Forms | Dear Concern
Appraisals forms needs to be moved from Following Managers to another Manager.
V00817
AMIT KUMAR VACHHAR
RID11033
BALAJI RAJGOPALAN
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/>
| As discussed over the call we have moved the pending appraisal transactions to another Actor and the same has been confirmed from your end. | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Shankar Rawat, As discussed over the call we have moved the pending appraisal transactions to another Actor and the same has been confirmed from your end. Please let us know there is any clarification is needed. Regards, Veerapandian R |
Change request for DOJ and Confirmation Due date | Dear Vijaya, Please change the DOJ of 17944. correct DOJ is 21-May-21. Also change his confirmation due date. His confirmation due date will be 1-Dec-21. Thanks, Sandip Chanda 8585059226 | DOJ CHANGED | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As discussed over the call, We have changed the DOJ the reported employee from our end, Ki... |
Inactive TDS report - FY 20-21 | Please show the path for downloading the TDS report for inactive employees. In Horizontal Tax report only active are available | Deployed the patch | Product | Patch Deployment | null | Tax | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, As requested we will check the report details of Horizontal Tax Computation and update you on the... |
Unable to process the salary | Dear Team, Please check and confirm below employee ,unable to process the salary for May21
Abhishek Vijay Raut(AOI1315) | Done the changes. | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13740, Hi Madhukara H S, Requesting you to connect the below link. https://fastsupport.gotoassist.com/266339674, Hi Madhukara H S, As discussed over t... |
Request to refresh data in Staging server | Hi, I would like to request to copy our Production data to our Staging server. | Necessary data provided | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/discussions, Hi Sharon Ang, We are checking the same from our end for the steps to restore the data and will revert you ... |
YTD report | Hi, Is there a report which we can generate to know the YTD values for each component per employee? | patch | Geo Product | Patch Deployment | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Elaine M. Ordan, Currently there is no YTD report per employee in PBB, We will check the feasibility and ... |
DOL Date of Leaving appearing before settlement confirnation | Dear Team, With respect to the above subject ,some of the left/Resigned Employees after record resignation their date of leaving reflecting in salary register before doing the settlement confirmation . Kindly rectify the same. | clarification | Product | Clarification | null | Salary Register Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As discussed over the call, We have understood that employee raised record resignation and got approved those employees are active... |
Bank Statement | Please check why Bank Statement is not getting downloaded. In D_PAYDATE date is not shown for selecting. Please resolve immediately. | SSRS_PA_BANK_STMT_PARA SP deployed | Product | Patch Deployment | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, In the Bank statement report, the D_PAY_DATE value is not reflecting in the dropdown. We re... |
BLR- Attendance Calendar | Emp ID- ECWBLR01396 - attendance for Feb 22 to Feb 26 is reflecting absent and missed to do attendance regularization on time. Now it has crossed more than 90 days, since configuration has set for 90 days. Kindly make the changes from the back end. | Configuration | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shwetha R, As reported query says, alert message on the attendance regularisation days has crossed in the appl... |
Pay process Error | Dear Team, While doing pay process, the show status screen is not showing completed or proper count it is just going on. Attching screenshot, please resolve ASAP so we can do the pay process. | Some of Tax components Calculation type is formula instead of system hence the system throws an error, | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Priyal Dawda, Based on the below mail we understood that the Pay process not running. We are working on ... |
RE: Goal Sheet to be reopened for Hitesh | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Reverse form.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limit... | Service request | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Gyanamayee,
Please confirm for which calendar the reversal is to be done.
Regards,
Gowtham.N
Product Support
Adrenalin eSystems Limited
#06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai -600 130, INDIA
Email: gowtham.n@myadrenalin.com<mailto:gowtham.n@myadrena... |
Re: Absconding Date change - 21M | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Please change the LWD to 26 Apr 2021 for the below mentioned associate.
21M Madhu Bojja
Thanks
Balaji.Damodaran | Human Resources... | we have changed the below-reproted employee's last working date. | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, As per your request, we have changed the below-reproted employee's last working date. Please check and revert for any further clarifications. Regards, Srujana.M |
CC ON RAISED TICKET ON FRESHDESK | Hi, Same with CSP, kindly cc AVP Jefferson Aquino with email address jaquino@feu.edu.ph on all raised ticket and trails, this is for our common reference purposes on all raised concern with our HCMS project. Thank you. | Freshdesk | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MARY JANE JOSEF TENORIO, Please be noted that, currently we do not add any additional email id apart from who have raise... |
Change ACTUALRELIEVING_DATE | Dear Sumithra, Please help to change below employee RESIGNATIONLETTERDATE, ACTUALRELIEVING_DATE, REQUESTRELIEVINGDATE, Last pay date, Last working date all will be 20th April 2021. 24793802 | lwd update from backend. | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Prakash Jadhav, We will change the lwd and will update you on this. Thanks, Sumithra., Hi Prakash Jadhav,... |
FW: Problem in Adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls have a look and resolve.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Ty... | clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, Request you to please connect with the user and ask to showcase it to you on which action the error is thrown. Based on your input we will do further check from our end. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072... |
RE: Leave Balance carry forward log to be deleted**Urgent | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
Please delete leave balance carry forward file that I uploaded in Adrenalin for current FY year. Please confirm once done.
Also, please ... | Clarification in leave balance | Product | Clarification | null | Employee Information | null | null | null | Closed | Dear Harsha,
We are unable to delete the data from back end. Please do the leave balance adjustment upload. Whatever data is showing mismatch.
Please revert for any further clarifications.
Thanks & Regards,
Srujana.M.
"I am keen to know if you have any suggestions for improvement or feedback on t... |
Unable to down load Relieving Letter from system, | Dear Team, Unable to down load Relieving Letter from system, | letter template mapping not done for newly created positions | Product | Clarification | null | Letter Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, Please provide us the details or screenshot for which employee you are trying... |
Please reset April 2021 Payslips | Hi Team, Unknowingly I have confirmed the pay process for April 2021. Kindly reset the same for further processing | unknowingly closed apr month | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, We tried reaching you over the phone couple of times but the call was left unanswered. We underst... |
Exit module error | How associate is able to register the resignation with 15 days notice period.
Error - Associate has raised Exit on 17th May with 31st May as LWD. It is still pending with RM for approval.
EMP_NO
EMPLOYEE_NAME
SEPARATION_TYPE
DATE_OF_RELIEVING
RAISED_ON
QS2102615
ONKA... | Configuration | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, Configuration name : "SEP_RELIEVE_ON_REQUEST" which is available in "Adrenalin Configurati... |
Unable to approve leave | Hello, I am unable to approve leave in HRMS (screen shot attached). Please check. | Configuration Change | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Runal Soni - ECI, As reported query says, alert message on the leave request approval, hence we will get conne... |
DOCUMENT UPLOAD ERROR IN REIMBURSEMENT CLAIM | Dear Concern, Kindly draw your attention towards the issue pertaining to document upload error while applying reimbursement claim. Employee can't upload document because of "Add" option is missing in the Application. | file_upload_automated is disabled | Product | Configuration | null | Claims and Reimbursments | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home |
Backdated Weekly off | Please help us to update week off on 23rd May for STM11006 and also suggest how can backdated weekly off can be assigned. | Change request | Product | Data Correction | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Based on your request, we have mapped the holiday on 25-may-2021 for the below reported employee... |
data not synced in from HRMS to eGuru | Below mentioned new users has not been synced in eGuru,
Please check and resolve the same on top priority.
Employee code
Employee Name
email id
P3236
CHIRAG PRASHAR
chirag.prashar@pnbhousing.com
P3237
RAJESH MAU... | Clarification Provided | Product | Clarification | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/, Hi Pratap Singh, We will check the reported concern on HRMS data not sync and will share the updates with you... |
tax report | the Tax component entered
and not reflected in Tax Report | incorrect formula | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, As per the reported query, we understood that the 80D is not calculating correect. We will schedul... |
DATA UPLOAD: EMPLOYEE TRANSFER_UPLOADING ERROR | Hi, Please see data upload error after choosing file to be uploaded. Thanks. | clarification | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MARY JANE JOSEF TENORIO,
Please be noted that, this is same error which we faced it earlier and rectified by your ... |
HRA amount correction | Employee 8172 (ramesh) has mismatch HRA value. Please correct this. | requested to reupload the CTCwith proper data | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14135, Hi Senthil kumar M S, As per the query , We have understood that CTC XRAY component have been changed u... |
Salary calculation issue | Xray Allowance has been reinstated wef 8th
March. Because of this, the processed value of Basic also considered for
8th March to 31st March and Rs.1263/- is showing more. When I tried to reverse 1263/- through
Earnings Adjustment, I noticed one more issue that the system is considering
additionally 1263/- which me... | patch ID 17723 deployed | Product | Patch Deployment | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14134, Hi Senthil kumar M S, As discussed over the call, We have understood that employee CTC is not updated pr... |
Clarification on Rights | Ahmadabad finance department person (Trushit Parekh) raised one query regarding his rights for attendance management. | clarification on access | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13918, Hi Senthil kumar M S, An employee who is in a role is not able to access the Attendance of other employe... |
Disable Lapsed CL & SL Balance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please remove "Lapsed CL & SL" leave category option from HRMS.
Thanks & Regards
Palak Sodhi
HR Department
A... | inactive the leave type | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Palak sodhi, From the reported query we understood that you would like to disable Lapsed CL and Lapsed SL category from HRMS application. Kindly navigate to "Leave Configuration" form and select the leave type and changed the status as 'Inactive' and submit the form. So that it will not reflect in 'Leave Reques... |
HRMS Error (Empty Claims Deletion) | Hi Team, Please remove the enclosed empty forms from Ravi Kiran's 00257 account.
Employee
Name
OU
Claim ID
Bill Amount
Remarks
00391 -
Ashokraj Duroiraj
DeX - Digital
Examination
GE_00391_3_2021_96528
-
Err... | Backend deletion | Customization | Data Correction | null | Claims and Reimbursments | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bijal M, Please connect on below link to check and assist on the reported claims to be deleted. https://us0... |
FW: ctc | Dear Srujana
Please move below employee ctc.
7257
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:imagede495e.JPG@1054a24d.46a0d37a]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Gr... | we moved the CTC details from the future to the fixed table. | Product | Service Request | null | Salary | null | null | null | Closed | Hi Pradeepa C T, As per your request, we moved the CTC details from the future to the fixed table. Please do the pay process and revert for any further clarifications. Regards, Srujana.M |
Form 16 Uploading | Dear Team,
Excel file and Merge Form 16 is ready for uploading, request to revert how to upload the same in system.
Thanks & Regards,
Dhanashree Sawant.
F& A Dept
[Description: GSLogo]
Kanjurmarg(E),Mumbai,India
*: +022 4138 5000 | Ext :5232
* IP Phone : 37119
| Not yet give update | Product | Service Request | null | Payroll Management | null | null | null | Closed | Dear Dhanashree
As discussed please paste all the Form 16 files in the below RDP server in Desktop.
RDP Server 10.50.224.23
Filepath Desktop
Please let us know once copy pasted based on that we will upload the same into the system.
Prakash. K.
Product Support Team.
[cid:image00... |
Letter generation | Dear Preethi, As discussed, please share me the confirmation letters for the below employees. Ecode :
A02564
A02586 | provided the solution | Product | Service Request | null | Letter Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, We will check the reported inactive employee's confirmation letter and update the... |
HRIS USER DUMP | Hello Alex, Please ADD the Gender Column in HRIS User Dump Report for one time. Only to User Deepak Garg Deepak Garg <garg.deepak@careinsurance.com> Report Name: HRIS User Dump Report Additional Detail:- Gender
EMPLOYEE_ID
FULLNAME
MAIL_ID
POSITION ... | Column added to the Report. | Customization | Service Request | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, We will check the feasibility to add the same and update you at the earliest Thank... |
Time base AR raised post cuttoff date. | Hi, Employees are able to raise Time base AR post cutoff date. Please let us know if there is any configuration setting required to stop it. Request you to help us fix it up asap. Best regards, Pinkiiy Raval | issue | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, We have initiated the session already. We will check the reported query and update the status. T... |
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