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|---|---|---|---|---|---|---|---|---|---|---|---|
FW: Clearances from Administration Department has been submitted for Niloy Mukherjee-94634 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls change the Admin clearance status as “not completed” for below employee.
Regards
Jatinder Sharma
70094-81180
From: humanresourcecm@religar... | clearance status change request | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the Admin Clearance for the reported employee has been updated as NOT COMPLETED through the database, please check the same from your end and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk |
Fwd: || HRMS Issue | In Onboarding || | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls resolve it.
---------- Forwarded message ---------
From: hr operations <hroperations2@ayefin.com>
Date: Wed, Jan 27, 2021 at 11:56 AM
Subject: |... | Employee On-boarding Mandatory Column - Known as, Surname | Product | Configuration | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, We will check the below "Employee On-Boarding" issue for the Employee -AYE6130 and update you. Regards, Iswarya.S, Dear Team,
This is happening with all employees.
*Thanks & Regards*
*Rahul Yadav*
*HR-Ops*
*Head Office-Gurgaon*
*Mob - 7428897555*
On Wed, Jan 27, 2021 at 12:38... |
RE: Welcome Email and Nomination Details Email | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls confirm.
Regards
Jatinder Sharma
70094-81180
From: Jatinder Kumar Sharma
Sent: Friday, January 22, 2021 1:20 PM
To: ask.adrenalin@myadre... | clarification | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed over the phone, please check and share us the sample mail triggered for the reported query for further analyses on the same. Thanks &... |
RE: Work Email ID showing blank | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls update.
Regards
Jatinder Sharma
70094-81180
From: Jatinder Kumar Sharma
Sent: Thursday, January 28, 2021 1:11 PM
To: ask.adrenalin@myadr... | mail update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, the mail id of the Emp: 47883 has been updated through the database as anand.singh@religare.com.. Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Work Email ID showing blank | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, I have just approved the contact address for below employee and seems work email is blank. Pls check and do the needful.
[cid:image001.png@01D6F576... | mail update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the phone, we will check and update you the status . Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, the mail id of the Emp: 47883 has been updated through the database as anand.singh@religare.com.. Please check the same from your... |
L1 Inactive | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls make the correction as L1 is already inactive. I had shared the same case few days back too.
Employee_ID
FullName
Level1_Reporting_Manager_Na... | L1 inactive employee update issue | Customization | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, The reported L1 query has been rectified through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Predefined letters | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please check and let me know how we can define pre-defined letters as mentioned below.
*location change letter
*Designation change letter... | clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, for the reported new letter creation implementation as per your requirement, the same has been forwarded to the Product Manager to check the... |
FW: Certification Expiry Reminder Mail | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
still 2 records are coming.
Regards
Jatinder Sharma
70094-81180
From: humanresourcecm@religare.com [mailto:humanresourcecm@religare.com]
Se... | the personal details of the employees was updated through the Candidate Portal and Recruitment process, hence the certification details are updated twice.
Now we have corrected the certificate duplicate data and we have inactivated the Candidate To Employee Data Migration scheduler. | Customization | Data Correction | null | New Hire On-Boarding | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, we have observed that the personal details of the employees was updated through the Candidate Portal and Recruitment process, hence the certification details are updated twice. Now we have corrected the certificate duplicate data and we have inactivated the Candidate To... |
Freshdesk Invoice | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
*********************************
HELLO RAVICHANDRAN KANNIAPPAN
,
*********************************
Greetings from Freshworks!
Please find the ... | fresh desk invoice, received from fresh desk and forwarded to internal team. | Product | Configuration | null | null | null | null | null | Closed | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Ticket [10879] has been posted- Freshdesk Invoice Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8214258 If you think the problem is not resolved, please reply to this em... |
RE: unable to attendence of 31st dec | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Iswarya,
Please confirm and update on this.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th ... | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Palak sodhi, As discussed with Sargam earlier, the below issue has been resolved earlier. Please check and confirm. Regards, Iswarya.S Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai ... |
Server IP: 192.168.211.137 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
I want to paste photo's data on this UAT server, please guide how I can do the same accordingly please upload the same from backend.
Tha... | photo upload | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, please the employee photos in the UAT server and confirm to upload the same in the Live server. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, Hi Jatinder Kumar Sharma, As discussed, please the employee photos in the UAT server and confirm to upload ... |
FW: Offer Letter for '' with Aye Finance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please check below mail body,
*Issue :*
- Designation is missing from Mail body.
*Thanks and Regards,*
*Saurabh Son... | Bookmark | Product | Data Correction | null | Offer Management | null | null | null | Closed | Hi Saurabh Soni, Kindly check for the new candidate Offer Acceptance mail and update us. Regards, Iswarya Saravanan Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswa... |
Urgent: "Attendance _integration" Scheduler is not running properly. | Hi Concern, "Attendance _integration" Scheduler is not running properly. It's showing failed. So please fix this issue on urgent basis. Thanks, Sandip Chanda 8585059226 | Server disk space is full | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.104 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, For the below query, We have raised the concern internally on our end, We will close the... |
Fwd: Help Desk Transaction not Working | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Team, pls fix the helpdesk report issue for itadmin.
---------- Forwarded message ---------
From: Bharat Singh <bharat.singh@ayefin.com>
Date: Fri, J... | Clarification | Product | Clarification | null | null | null | null | null | Closed | Hi Sargam Gupta, While checking the "Help Desk Transaction" form, it is fetching data. Attached the data for your reference and also screenshot. Please check and confirm. Regards, Iswarya Saravanan Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Desi... |
RE: Holiday updation for Jan'21 absent dates | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Divya,
Please check below ticket and do the needful. Thank you.
Ticket : #10882
Regards
Vishal Balkawade
From: Sarika Jos... | shift roastered after holiday | Product | Configuration | null | Shift and Scheduling | null | null | null | Closed | Dear Vishal,
As discussed with you, have provided our response on the respective ticket. Please verify and let us know in case of any concerns.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130... |
Holiday updation for Jan'21 absent dates | Hi Dhivya, PFA
for holidays to be updated for Jan’21. Needful
updation has been done on from the HR end with respect to shift transation on Pulse. Kindly
do the needful at your end so that the same reflects as holiday in the
attendance calendar. Request
you to treat the same on high priority. ... | shift not roistered | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As discussed with you, request you to please execute the below query of Attendance Schedulers f... |
FW: Offer Acceptance Letter Notification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please find below mail and attached offer letter,
*Issues:*
- Incorrect template in offer Mail body
- Probationary peri... | Issue resolved | Product | Data Correction | null | Offer Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
FYI,
Palak and Rahul issues with HRMS for Revised offers please no revised offers will go till the issue gets resolves.
Thanks, and Regards,... |
Fw: Attendance Regularisation | ?Dear Team,
Employee code (105) has raised AR for 22-Jan-2021 and it approved by approver also but still employee's calendar reflecting as absent.
Thanks & Regards,
Sumant Mule
Adrenalin eSystems Ltd
8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover,
Western Express Highway, Gore... | AR raised before shift timings | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sumant Ashok Mule, As per the discussion with Sumant, since the AR has been raised prior to the shift timings, the AR has fallen on the previous date and didn't consider 22nd January 2020. Please request the user to cancel the AR and raise it for 22nd January within the respective shift timings. ... |
FW: Exit request for Rajeev Kaundal 3709 Executive - Operations has been raised on 05-Jan-2021 12:20 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Pls check this resignation must trigger to Jaydeep as well – 94507. However it did not trigger.
Regards
Jatinder Sharma
70094-81180
... | Approver change request | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatin,
The below reported mail triggered on 05-Jan-2021, we have already discussed this scenario during the second week of January and configured the ROLE ADDITION in the mail trigger workflow.
The Record Resignation Notification mail should be triggered to Jaydeep Singh for the later resignation cases of... |
Wrong Arrear Days for Employee 27783 | One employee have received arrears of 30 & 31 days for September 2020 and October 2020 month respectively in the payroll month November 2020. However the employee has not regularized the attendance for these months, yet he has received full month arrears. Employee No. 27783, Kindly check on urgent basis | issue in integration procedure | Product | Patch Deployment | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.104 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, From the below description mentioned in the ticket, we understood that the employee 27783, has rece... |
OU Change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls change the OU as we are not able to do it from front end.
OU to be updated - RSL-SHARC-Corporate
Employee_ID
FullName
OU
H29680
Aja... | OU data change | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the OU has been updated for the reported employee through the database, please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
FW: Final AL Carry Forward 2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please do the needful, unable to have the round off number for applying leave.
Please check and correct.
Regards,
Sandeep Thungaturth... | Clarification | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sandeep Thungaturthy, We will share the connection to check the issue in details. Regards, Iswarya Saravanan Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.... |
Bulk Health Card Upload | Dear Vijaya Ji, Please find the below path and Upload the Health Card and
category name will be "Health Card" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Arohan\Health Card\Health Card 2021 Thanks Sandip Chanda 8585059226
| bulk upload | Product | Service Request | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.104 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We have uploaded the health card from our end, Kindly please check you... |
Salary Hold_Oct'18. | Dear Team, Kindly hold the salary of the below mentioned employee for the month of Oct 2018.
Emp ID
Name
Amt
08570
Niranjan Sahoo
685.00
Regards Abhishek Jhunjhunwala 8240332855 | Salary hold | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.104 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We have to HOLD the below employee salary from our end, Kindly please che... |
Reporting Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Pls check as reporting is getting changed automatically
[cid:image001.png@01D6FA45.3B39A7D0]
Thanks & Regards,
Jatinder Kumar Shar... | clarification | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the call, we will check and update you the functionality on the Employee transfer form effective date. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, the L1 for the reported case has been updated through the database, please check... |
RE: Predefined letters | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls confirm.
Regards
Jatinder Sharma
70094-81180
From: Jatinder Kumar Sharma
Sent: Thursday, January 28, 2021 9:42 AM
To: ask.adrenalin@my... | clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check and update you the feasibility with the internal team. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, for the reported new letter creation implementation as per your requirement, the same has been forwarded to the Product... |
New filed is required in "Past Employment Details-iReporter" | Hi Concern, Below filed is required in "Past Employment Details-iReporter" Experience Category. Thanks, Sandip Chanda 8585059226 | Added column | Product | Data Correction | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.104 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We will create the new column and confirm from our end. Further if any... |
Goals Status Need to change - | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Request you to please change the goals status from "approved" to as " saved" mode. So that employee can modify the records.
This is a samp... | goal setting status roll back (change request) | Product | Data Correction | null | Goal Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls hold , first have few query
Regards
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless... |
FW: Employee Details Change Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
I don’t see emergency contact details in below email. pls check.
From: humanresourcecm@religare.com [mailto:humanresourcecm@religare.com]
Sent: Th... | SP Correction | Customization | Data Correction | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, For the reported query, we have analyzed and rectified the issue with code level changes through the database and the mail is triggering f... |
FW: Error to be corrected | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Request you to check and get the form displayed.
Regards
Sandeep
From: Preetika Rohatgi <preetika.rohatgi@exidelife.in>
Sent: 04 Feb... | Data correction | Customization | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sandeep Thungaturthy, We understand that the there are no pending form in my tray and the probation review approval form filter is reflecting in my tray. We will share the connection and resolve the same. Regards, Iswarya Saravanan Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th... |
Move aye2922's resignation to aye1493's queue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Regards,
Sargam
--
****************************************CONFIDENTIAL****************************************
* **The Information
c... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As per the request, we have moved the aye2922's resignation to aye1493's queue. Please check and confirm. Regards, Iswarya Saravanan Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siru... |
Movement of forms from Aye2922's queue to Aye1148's queue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Team, pls move all forms Record Resignations (except Aye2922 means remaining
59 forms) and wedding allowance to Aye1148's queue. Don't touch self
apprai... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will move all the Record Resignations (except Aye2922 means remaining 59 forms) and wedding allowance to Aye1148’s queue . We will update you once the queue movement is completed. Regards, Iswarya Saravanan Thanks & Regards, Iswarya.S Adrenalin eSystems L... |
Add matrix manager in employee details report | We want to add Matrix Manager 3 in employee details report | No edit/remove will applicable for standard report, customized can be done via customization team by checking feasibility. So as per revert, We are closing the ticket. | Product | Clarification | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.146 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Swati Tendulkar, Employee details report is standard report, in that we can not add/remove any columns. If ... |
Info on PMS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi can we change weightage of goals from 100 to 200 and also make
recommendations mandatory?
--
Thanks and Regards,
Sargam Gupta
--
... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Sargam Gupta, As discussed over call, we will check the below points and update you. 1) Weightage - 200 Configuration Name :PMS_MT_QG - 100 If we change this configuration it will affect any past data. 2) Self Appraisal - Approval form recommendations should be Mandatory. Regards, Iswarya Saravanan ... |
New Consultant | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls add new consultant name as "Eficare Consultancy"
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking L... | consultant creation | Product | Data Correction | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the mentioned consultant has been created through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Resignation Pullback | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
As discussed, kindly check the resignation pullback scenarios.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare... | clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, the workflow for the Resignation Pullback form can be configured, If the Record Resignation is raised and approved, the Res... |
FW: Issue in Account No. updation in Pulse | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Dhivya,
While updating account number user facing "Record already Exits" issue.
Please check and do needful.
Ticket No: 10902
ECN 1... | same account number tagged to another id | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Vishal, As communicated over the mail to Mr. Vishal, since it is duplicate ticket, we are closing one ticket. This is tracked in another Fresh Desk ticket. Regards, Dhivya V |
Record already Exits | hi Dhivya, While updating account number user facing "Record already Exits" issue. Please check and do needful. ECN 107468 Regards Vishal | transaction existed in wfs pims table | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Hope this would be a rehire case similar to earlier cases shared with us. Hence reques... |
User claiming Shift timing changing frequently-IBL 81735 | Hi Dhivya, Please find user quotes ECN : IBL 81735 "Why my shift timing is not remaining same which is from 11:00
A.M to 8:00 P.M ? One day it is from 9:15 A.M to 06:15 P.M and on the following
day it becomes 11:00 to 8:00 then it changed to 9:45 to 06:45 and for every sudden time change I have been marked lat... | shifts assigned as per roistering | Product | Configuration | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, The shift transactions will not get varied post shift roistering. Hence the shifts roistered... |
FW: Employee Details Change Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
pls check after Dear “full name” book mark is not coming.
Regards
Jatinder Sharma
70094-81180
From: humanresourcecm@religare.com [mailto:human... | Bookmarks and Logic changes (CR) | Customization | Patch Deployment | null | Customization | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will internally check on the bookmark feasibility for the customized function and update you the status. Regards, Mohamed Moosa A Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, the required changes has ... |
FW: Offer Letter for 'Field Credit Officer' with Aye Finance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We are still getting incorrect *“DOJ”* in offer mail body.
Attaching the offer letter and below mail which we recently shared to... | Mail content builder - Bookmark - Reporting on date | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Saurabh Soni, Post Analysis, we have verified and the confirmation date bookmark is given instead now we have changed to "Reporting on date". Please check for the new candidates transaction and update. Regards, Iswarya Saravanan Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Flo... |
Ticket # 1946112 | Dear Team,
Issue: contact details and marital status data is not moved from heptagon to iHRIS. Please check the attachment.
As per the Heptagon confirmation, data already moved to the iHRIS. Logs available in the mail. But still details not reflecting. Please help.
Thanks and Regards,
Shishira Shetty
L2 ... | Reports - Data Correction | Customization | Data Correction | null | Employee Information | null | null | null | Closed | Hi shishira, We understand that the contact details and marital status data is not moved from heptagon to iHRIS We will check for the sample employees attached and also the data from the log in the iHRIS. Will share the zoom link to check the issue in detail. Regards, Iswarya Saravanan Thanks & Regar... |
FW: Moved Pending Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Can you pls check what is this email. refer the attached one.
Regards
Jatinder Sharma
70094-81180
From: Praveen Kumar Srivastava
... | mail trigger issue | Product | Clarification | null | Customization | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, we have observed that the mail has been triggered for the customization scheduler intimation of Moved Pending Request Intimation_2614 Thanks & Regards, Mohamed Moosa A, It is triggered to “Dhirendra Singh Chauhan” pls check.
Regards
Jatinder Sharma
70... |
Unable to cancel LWP on 13th Jan 2021 for C183315 | Dear Team, Please check and resolve cannot able to cancel LWP on 13 JAN 2021 for C183315. | Cleared from queue | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, Please check the Leave configuration for the LWP and find the Allow configuration period. If it e... |
Goals Clean up | Raised Ticket for the attached query shared over the mail. | clean up as per client request | Product | Data Correction | null | Goal Management | null | null | null | Closed | created_by: 2043044612466
time: 2021-02-08 09:07:44 UTC |
1947071 | Dear Team,
Branch code not reflecting in Heptagon application. Please check.
Department : Agency
Designation : ADM
Sub Dept : AMC
Branch code : BIJ
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 6... | Data - Branch code - BIJ | Customization | Data Correction | null | Employee Information | null | null | null | Closed | Hi shishira, We understand that the Branch code not reflecting in Heptagon application for the below combination. We will share the zoom connection to check the branch code in the iHRIS. Department : Agency Designation : ADM Sub Dept : AMC Branch code : BIJ Regards, Iswarya Saravanan Thanks... |
Client Debit Clearance - 93506 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please update the status for 93506- client debit clearance as " Completed" with remarks as " Ok from backend - email from Mukhar Goel on 8 F... | activity status (change request) | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the Client Clearance of 93506 has been updated as COMPLETED and the comments has been updated through the database. Please check the same from your end and share is your feedback. Regards, Mohamed Moosa A Thanks & Regards, Mohamed Moosa A, St... |
Ticket Resolved 8248058 - Rate your support experience | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Reminder for [10869] with Status [Closed] awaiting for your Confirmation. Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8248058 If you think the problem is not resolved,... | hope billing has been shared | Product | Configuration | null | Customization | null | null | null | Closed | null |
Ticket Resolved 8248057 - Rate your support experience | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Reminder for [10868] with Status [Closed] awaiting for your Confirmation. Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8248057 If you think the problem is not resolved,... | resolved | Customization | Configuration | null | Customization | null | null | null | Closed | null |
Move these to Aye5909's queue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[image: image.png]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL***********************... | Data Correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will move all the Separation Activity Approval from AYE2991 to AYE5909's queue. We will update the approver and revert you the same. Regards, Iswarya Saravanan Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design... |
Self-Appraisal - Open | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Alex,
As discussed, request you to kindly do the needful as mentioned below.
1- Self-appraisal to open for employees till DOJ 30th Sep'202... | PMS Self Appraisal cleanup activity | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the phone, we are processing the changes for the PMS transactions through the database, will update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, based on your request, Self Appraisal has been ... |
PMS Goals Summary Matrix Report_611 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check final year appraisal data not coming.
[cid:image001.png@01D6FF08.574D8E10]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Hu... | PMS Goals Summary Matrix Report_611
(RPT_DV_GOAL_SUMMARY_TEST611) | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | Hi Jatin,
On our analyses, we have observed that in the PMS Goals Summary Matrix Report_611 ?report , the Self Appraisal data will reflect only when the self appraisal has been approved. Since PMS 20-21 Self Appraisal has not been approved for any employees, the same is not reflecting in the report.
Please ch... |
FW: Paid Leaves | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check.
Regards
Jatinder Sharma
70094-81180
From: Ajay Tandon
Sent: Monday, February 08, 2021 6:01 PM
To: Jatinder Kumar Sharma
Cc: Shai... | clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, the PLRC leave balance is reflecting for the Emp : H29680 , please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
pls check | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[cid:image001.png@01D6FED8.9B410910]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor,... | As discussed, the reported query has been rectified through the database with code level changes, please now try to submit the Self Appraisal form and share us your feedback
Int ref : ADL_2009_20930
[SP_PMS_SLFAPP_QUEUE] | Product | Patch Deployment | null | Goal Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the phone, we are internally working on the reported issue, we will update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, the reported query has been rectified through the database with code level chang... |
Salary Hold_Jul'18. | Dear Team, Kindly hold the salary of the below mentioned employee:-
Emp_No
Name
Month
NET PAY
07114
Ajay Kumar Gond
Jul.18
3,566.00
Regards Abhishek Jhunjhunwala 8240332855 | salary hold | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We have hold the salary of the below employee from our end, Kindly pleas... |
FW: Employee Details Change Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Still name not coming. Pls check.
Regards
Jatinder Sharma
70094-81180
From: humanresourcecm@religare.com [mailto:humanresourcecm@religare.com]... | BOOKMARKS FOR CUSTOMIZATION MAIL TRIGGER | Customization | Clarification | null | Customization | null | null | null | Closed | Hi Jatinder Kumar Sharma, For Name bookmarks in the customized mail trigger, we have internally forwarded the same to the customization development team, we will check and configure the same once it is released. Thanks & Regards, Mohamed Moosa A, Pls do it urgently as mails are getting triggered on ... |
FW: Employee Details Change Request, 91910 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
How can we stop for fresher’s. pls check.
From: Jaydeep Singh
Sent: Wednesday, February 10, 2021 5:27 PM
To: Jatinder Kumar Sharma
Subject: FW: Empl... | clarification | Customization | Clarification | null | Customization | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will have a discussion for further clarifications. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, we have internally raised the requirement to the customization team for the changes and the same will be updated in the ticket... |
PT Location not reflecting in Employment Details Form (11456 ^ Rinki Devi) | Hi, PT location is updated for 11456 ^ Rinki Devi in system, however if we click on any of the grid in Employment Details form its reflecting as blank. We need to update it as HARYANA. Please check and do the needful. Thanks, Rashmi D 8108813311 | Clarification provided for pt location update | Product | Service Request | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, From the above description, we understood that PT location has been updated for the given ... |
Contact details multiple times raised by employee. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Alex,
This issue I have raised multiple times, pls check and fix permanently.
Contact details multiple times raised by employee.
[cid:image001... | data duplicate | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check and update you on the reported query. Thanks & Regards, Mohamed Moosa A |
FW: Screen shot | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Can you pls check what could be the reason of below issue for employee – 94761
[cid:image004.png@01D6FFA1.5EE48360]
From: Tanmoy Bhadri
Sent: Wed... | incorrect password login attempt | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that due to multiple login attempts with incorrect password, the mentioned error may occurred. Please now check the ... |
RE: Attendance regularise issue-Remainder | Dear Team,
Need your support to clear the pending transaction.
Rinoy Sebastian, Project Manager - Information Technology
IndusInd Bank, Opus Centre, 4th floor, Opp. Tunga Paradise, MIDC, Andheri
(E), Mumbai - 400093
' 02242038111 ' +91-7738050714 * rinoy.sebastian@indusind.com
<mailto:rino... | transaction got retained in queue | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Rinoy Sebastin, The transaction is visible with the current reporting manager now, attached the snapshot for your reference. Please verify the same and let us know in case of any queries. Regards, Dhivya V |
Salary Register Download | Dear Team, Please note once we pull the salary register at the time of salary processing it taking too much time to export , we are requesting you to please check and provide us a resolution . Little bit urgent please . Warm Regards' Argha Ghosh 9831085296 | Salary Register Report | Product | Clarification | null | Salary Register Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.146 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We have understood the salary register report export too much time taken, hen... |
Bulk Health Card Upload | Dear Vijaya Ji, Please find the below path and Upload the Health Card and category name will be "Health Card" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Arohan\Health Card\Health Card 11-Feb-21 Thanks Sandip Chanda 8585059226 | Health card upload | Product | Clarification | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10895, Hi Sandip Chanda, As per request. We will upload the health card and confirm from our end. ... |
Record Resignation mail getting delivered with blank details on employee's personal Email ID | Hi, Employee has received resignation approval mail from his RM on both official and personal email ID, however the details are reflecting blank on the mail that is delivered on his personal email ID. Thanks, Rashmi D 8108813311 | Product issue | Product | Configuration | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, As informed over call, this is an issue in Product and we will do the changes in system an... |
LTA amount not reflecting in Form 12B | Hi, Employee 0768 ^ Mohd Azharuddin is entering the LTA amount while declaring Tax, however the amount is not getting reflected in Form 12B. Please check asap. Thanks, Rashmi D 8108813311 | Clarification provided for LTA not showed in the Form12BB | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, As discussed only Investment Proofs data will appear in the Form 12BB. Investment proo... |
Form 16 Summary report | Dear Team, i) In Form 16 summary report there is no bifurcation of investment available u/s 80C . ii) Rent details like rent amount , landlord name , landlord PAN , metro & non metro and HR exemption amount not reflecting in Form 16 summary report . iii) In Form 16 summary report standard deduction amount is not ... | patch deployed | Product | Patch Deployment | null | eTDS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, For the below concern, We have to move the internal team, Once it's completed we will updated... |
Career Link not working | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check is it from our end or internal IT team will check.
https://careers.religareonline.com/candidate/redirectpage.aspx?companyid=RCM
[cid:ima... | clarification on the portal link | Product | Clarification | null | Application Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, The career portal is loading fine now. Please check now and share us your feedback. Thanks & Regards, Mohamed Moosa A, Was this issue from our end?
, Hi Jatinder Kumar Sharma, This may occur Thanks & Regards, Mohamed Moosa A |
Facing error while Leave Transaction in "Data Upload" form | Hi, We are facing certain errors while uploading leave transaction for few of the employees. Have attached file for your reference. Please check and suggest asap. Thanks, Rashmi D 8108813311 | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10928, Hi Rashmi Deshpande, As explained over call, for 5 cases "26-Jan-2021" is a configured as Holiday, hence ... |
Fw: Update on Adrenalin Issues. | Dear Vijaya,
This is to inform you that Leave deduction scheduler is not working
properly for Late coming. So please fix this issue immediately.
Thanks & Regards,
Sandip Chanda
Sandip Chanda | Senior Executive| Human Resource
Arohan Financial Services Limited
Registered Office: PTI Building,... | Provided the clarification | Customization | Clarification | null | Scheduler | null | null | null | Closed | Hi Sandip Chanda, As discussed over the call. we have understood the late deduction scheduler not working properly, Hence we will check and confirm from our end. Regards, Vijayakumar K, Please take a look at ticket #10932 raised by Sandip Chanda (sandip.chanda@arohan.in). Dear Sir, As discussed, p... |
Ticket # 1948435 | Dear Team,
Please find the data and we Observed that Source details are there in Offer dump(Downloaded from IHRIS) but same is not reflecting in Heptagon dump and few cases source details are not Matching with Heptagon and IHRIS Dump.
Please check and update us the reason for the same.
Path: ihris application-... | PATCH deployment - RPT_EREC_CAND_OFFER_PEV_537 | Customization | Patch Deployment | null | Offer Management | null | null | null | Closed | Hi shishira, We understand that the Offer Source details of 1) IHRIS data is not reflecting in Heptagon dump. 2) Not Matching with Heptagon and IHRIS Dump. We will share the connection and check the below mentioned reports path, ihris application-> personal data-report-> TA-> candidate offer detail-> Ne... |
source change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls change the source of employee.
Employee code - 94822, Source as employee referral - 94549- Sugam Sharma
Thanks & Regards,
Jatinder Kumar Shar... | source change (change request) | Product | Data Correction | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, for Emp:94822 the referral has been updated as EMPLOYEE REFERRAL (94549) through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A, It must be employee referral instead of business referral.
[cid... |
Compoff on absent date | Comp off form is allowing employee to apply compoff even if the employee is absent on that date. Ideally it should validate if it is weekly off or Holiday. | It can be any day for the comp off request to be raised. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Swati Tendulkar, We will check and let you on this, since the same should be handled in the custom plugin i... |
HOld Salary Flag to be update | Hi Team We need to update hold salary flag Jan 21 for employees in attached file | We have made salary hold for the given list of employees | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vishal Parab, From the above description, we understood that the given employees salary needs to be hold. ... |
FW: Auto approval of resignation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Iswarya,
As discussed earlier, resignations in HR queue are getting auto approved when we activate the logic of auto approve for L1 level resignat... | Routing Configurator | Customization | Configuration | null | Separation Management | null | null | null | Resolved | Hi Sandeep Thungaturthy, Good Morning. We understand that the resignations in HR queue are getting auto approved when we activate the logic of auto approve for L1 level resignations. We have shared the connection and check for the employee code 57219 and update you. Iswarya S is inviting you to a schedu... |
Issue in Employee Creation Forms | Hi Concern, Employee Creation process is not working in Adrenalin. Thanks Sandip Chanda 8585059226 | space not available in the database server so the value can't insert in the table, | Product | Clarification | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=2, Hi Sandip Chanda, As discussed over the call, We have understood employee creation form not proper... |
Reassign Reportees forms not working properly | Hi Concern, This is to inform you that "Reassign Reportees" forms is not working properly. I have try to change the reporting manage of "16523" from "14344" to "16659" , but changes not happen. Please fix this issue. Thanks Sandip Chanda 8585059226 | "Reporting manager" id "14344" to "16659" changed successfully, | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As discussed over the call, We will check this concern and confirm from our end Regards, ... |
Offer raised for existing active/ inactive employee | It is observed application allow to offer and ad profile of existing active or inactive employee in database and do not throw any validation. This is highlighted in audit and needs to validated. | The documents uploaded for the offered candidates will be shown in the Attachment View post employee creation | Product | Clarification | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Swati Tendulkar, As per our discussion the below query, candidates need to be validated before giving of... |
Offer template not getting populated | Ticket raised for the attached query on Offer Management. | application checks for combination ESOP & Project allowance | Customization | Configuration | null | Offer Management | null | null | null | Closed | created_by: 2043044612466
time: 2021-02-15 09:29:11 UTC |
FNF showing incorrect Date of Leaving | Hi, Please note for employee Soumya Moharana_11224 system is showing incorrect date of leaving when we are extracting the Settlement Report in Settlement Entry form. Please check and resolve asap. Thanks, Rashmi D 8108813311 | Date of leaving updated through back end | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, From the above description, we understood that the date of leaving showing an incorrect d... |
FW: I am not able to self-Appraisal fy 20-21. My Emp code is 91430 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check.
91430
Regards
Jatinder Sharma
70094-81180
From: Tanmoy Bhadri
Sent: Monday, February 15, 2021 11:56 AM
To: Jatinder Kumar Shar... | clarification | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, Please refer the below screenshot for the reported query, the Emp:91430 has submitted the Self Appraisal form and it is pending under the L1 for the approval, hence the submit button is not reflecting. Please check the same form your end and share us your feedback. ... |
FW: Notice Period | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please change the below employees Notice period as 90 days.
Regards
Sandeep
From: Gayathri D <gayathri.d1@exidelife.in>
Sent: 16 F... | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Resolved | Hi Sandeep Thungaturthy, Please provide us sometime, will receive the connectivity from your end and update the Notice Period of the below mentioned employee and share the updates with you. Regards, Iswarya Saravanan, Hi,
Thanks for your email. I am on Personal leave on 16th Feb 2021.
Kindly ... |
Pls share update of Aye4770's resignation. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL****************************************
*... | Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, The description provided in the ticket header is insufficient, hence request you to please provide a brief description on the ticket to proceed further on Resignation data changes. Regards, Iswarya Saravanan, Hi Sargam Gupta, As discussed over call, the Employee - AYE4770's Resi... |
Is there any role which has admin access to all reports in HRMS? Pls share. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL****************************************
*... | need to verify the existing report and share the access to new FAC | Product | Configuration | null | Organization Structure | null | null | null | Closed | Hi Sargam Gupta, The visibility of the reports and extraction of the same with all the facilitation employees is based on the access rights given in Module Administration and Manage Role Player only. To verify this, request you to please extract the report namely "Module Administration Employee Wise" and check... |
move separation activities - Supervisor/Department head type from Aye1765 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
pls move Aye4671's only to Aye0064
Pls move Aye2922's only to Aye1493
Pls move Aye1477 and Aye3544's only to Aye5172
--
Thanks and Regards,
Sarga... | Data correction | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Sargam Gupta, From the shared description we understood that the pending transactions of certain employees has to be moved to the respective approvers. We will do the same and share the updates with you. Regards, Iswarya Saravanan, Hi Sargam Gupta, As per the request, we have moved the Separa... |
Ticket Resolved 8248058 - Rate your support experience | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Reminder for [10869] with Status [Closed] awaiting for your Confirmation. Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8248058 If you think the problem is not resolved,... | Support experience was good | Product | Configuration | null | Customization | null | null | null | Closed | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Reminder for [10869] with Status [Closed] awaiting for your Confirmation. Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8248058 If you think the problem is not resolved,... |
Ticket Resolved 8248057 - Rate your support experience | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Reminder for [10868] with Status [Closed] awaiting for your Confirmation. Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8248057 If you think the problem is not resolved,... | support experience was good | Product | Configuration | null | Customization | null | null | null | Closed | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Reminder for [10868] with Status [Closed] awaiting for your Confirmation. Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8248057 If you think the problem is not resolved,... |
Ticket Resolved 8214258 - Rate your support experience | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Ticket [10879] has been posted- Freshdesk Invoice Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8214258 If you think the problem is not resolved, please reply to this em... | Support experience ticket | Product | Configuration | null | Customization | null | null | null | Closed | Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Ticket [10879] has been posted- Freshdesk Invoice Ticket URL: https://support.freshdesk.com/helpdesk/tickets/8214258 If you think the problem is not resolved, please reply to this em... |
Move separation activity of Aye5579 from Aye1765 and other triggered queues | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
SUPERVISOR/DEPARTMENT HEAD to Aye5532
ADMIN ACTIVITY to Aye0508
--
Thanks and Regards,
Sargam Gupta
--
*******************************... | Data Correction | Product | Data Correction | null | Separation | null | null | null | Closed | Hi Sargam Gupta, As per the request, We will move the Activity of the SUPERVISOR/DEPARTMENT HEAD to Aye5532 ADMIN ACTIVITY to Aye0508 Also please confirm whether all the Employees above activity need to be moved to the above approvers queue. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th... |
Goals clean up | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please assist with clean up of all goals for the attached list of staff. they have unfortunately selected the direction incorrectly... | data cleanup | Product | Service Request | null | Performance Management | null | null | null | Closed | Hi Amit,
Please find our remarks on shared employees and re confirm us to proceed with the cleanup. Here few employees goals are pending , few employees review are pending and some of the employees are not eligible for appraisal cycle. Please check our remarks and confirm us the final cleanup list. ?
Best Reg... |
FW: Final Appraisal process for Dhanesh Kumar(91328) has been successfully completed by the 2 level reporting manager | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Still record not coming in this report.
[cid:image001.png@01D70552.83E418E0]
From: humanresourcecm@religare.com [mailto:humanresourcecm@religare.c... | clarification | Customization | Clarification | null | Customization Reports | null | null | null | Closed | Hi Jatin,
On our analyses, we have observed that the Final Appraisal is not approved for any employee?s, hence the data is not reflecting in the report.
Thanks & Regards,
Mohamed Moosa A
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/... |
Appraisal to be open till DOJ - 31st Dec'20 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
As discussed, request you to please open the final year appraisal till joining 31st Dec'20 and confirm.
Thanks & Regards,
Jatinder Ku... | Self Appraisal initiation (start date change request) | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the Self Appraisal has been opened for the employees till the DOJ 31 Dec 2020 through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Salary Hold. | Dear Team, Kindly hold the salary for the below mentioned employee:-
Emp_No
Name
Month
NET PAY
07933
Sujit Kumar Manna
Dec.18
15,352.00
07933
Sujit Kumar Manna
Jan.19
3,147.00
Regards Abhishek 8240332855 | salary hold | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We have hold the salary of the below-reported employee from our end. Kin... |
RE: Support Center user activation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear team
Kindly advise what is this for?
Thanks and Regards
Edna De Lesseps
:+91 810 810 8641
CIN: U74990MH2008NPL189067
From: Adrena... | Clarification on FreshDesk portal | Customization | Clarification | null | Customization | null | null | null | Resolved | Hi Edna De Lesseps, This email confirms that a login has been created for you in this Helpdesk portal to raise queries with respect to Adrenalin (HRIS). This is being done as NPCI as a customer is being handed over from Delivery to Adrenalin Support team. Request you to please click on the link and register your... |
2 Auto emails for 1 request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Again 2 emails have started coming.
[cid:image001.png@01D70519.39897530]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - H... | Report Mail service running in both servers | Customization | Clarification | null | Customization Reports | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported mail query, please share the report name for further analyses on the same. Thanks & Regards, Mohamed Moosa A, Employee dump
, Hi Jatinder Kumar Sharma, The reported mail trigger has been rectified through the database, please check the same from your end an... |
Surname reflecting duplicate on Payslip | Hi, Employee's surname is reflecting twice in her payslip (11075 ^ Nazmin Shaikh). Have faced this issue last week as well with another employee. Please check and resolve for all. Thanks, Rashmi D 8108813311 | Middle name and Surname both had same values, hence shown twice. Correct via back in Payroll table (PA_EMPLOYEE_MONTHWISE). | Product | Data Correction | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10939, Hi Rashmi Deshpande, Please find below zoom link to look into the reported concern, please join the same.... |
Need to remove Resignation Letter Submission Date from the system. | Hi Concern, Please remove the below mentioned employees Resignation Letter Submission Date from the system.
EMPLOYEE NUMBER
EMPLOYEE NAME
Resignation-Letter-Submission-Date
Relieving-Date
SEPARATION TYPE
11270
Dharmendra Kumar Rajak
09 Jan 2021
09 ... | letter date removed | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10783, Hi Sandip Chanda, As per Request, We will remove the Resignation Letter date and confirm from our e... |
Error massage showing in Employee Deactivation Form. | Hi Concern, I am unable to Detective the below employee. Emp Code:- 13965 Emp Name: Pankaj Balapure Employee Deactivation Window: Workflow Tracker: Forms pending for your approval Window: Thanks, Sandip Chanda 8585059226 | Provided the clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We will check this error and confirm from our end. Further if any clarificat... |
FW: Tax Declaration for Nirmal Bharatkumar Patel (K4039) - Approved | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Previous employment detail showing in form 12BB as he was new joinee for last year…
Please check and do the needful…
Thanks & ... | Clarification | Product | Clarification | null | Tax | null | null | null | Closed | Hi Anoopsingh, We will share you a connection to work on the above query regard to previous employment details is showing in form12BB and will share the updates with you. Regards, Jayakrishnan. N Product Support, Dear Anoopsingh, Post analysis we understood that the value entered by the employee with re... |
FW: KRA Update | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls clean the goals for below 2 employees as they need to upload fresh goals.
* Aroop Dutta (Emp. Id - 45643)
* Biswajit Manna (... | PMS re intiiation (change request) | Product | Data Correction | null | Goal Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls update on this
Regards
Jatinder Sharma
70094-81180
, Hi Jatinder Kumar Sharma, As per your request, the PMS process has been reopened for ... |
RE: Error in Goal Sheet Updation - Jagdish Nailwal - IBL28063 | Dear Dhivya,
We are facing issue in Goal setting as Last record of milestone record is
overwriting with previous record.
Request you to please check and confirm
Rinoy Sebastian, Project Manager - Information Technology
IndusInd Bank, Opus Centre, 4th floor, Opp. Tunga Paradise, MIDC, Andheri
... | goal name same as milestone name in not saved goals | Customization | Configuration | null | Goal Management | null | null | null | Closed | Dear Rinoy,
Based on your mail, the ticket has been created in Fresh Desk. We will analyze the concern reported on Goal Setting and share our updates with you.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | C... |
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