subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Bank Details to be removed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please remove below bank details. as they have updated new bank details.
EMPLOYEE_STAFFID
ACCOUNT_HOLDER_NAME
NAME_AS_PER_BANK
BA... | bank details cleanup( change req) | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the mentioned bank details has been removed through the database, please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
FnF Settlement | Dear Team, Kindly hold the Salary as per the below details.
Emp_No
Name
Month
NET PAY
07493
Avishek Das
Jul.18
11,781.00
03580
Sukdeb Mridha
Jul.18
11,897.00
03580
Sukdeb Mridha
Aug.18
782.00
Regards Abhishek 8240... | salary hold | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the call. We have hold the salary of the reported employee from our end. ... |
FnF Settlement | Dear Team, Kindly hold the salary as per the below details.
Emp_No
Name
Month
NET PAY
08243
Tushar Biswas
Jun.18
10,858.00
Regards Abhishek 8240332855 | salary hold | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the call, We have hold the salary the reported employee from our end, K... |
Dropdown not working on candidate portal | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[image: image.png]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL***********************... | Data correction | Product | Data Correction | null | Interview and Selection Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Muskaan ,
You have successfully registered your candidature on Aye Finance Career
Portal.
Your login details are as follows:-
* URL:* https:... |
LTA claimed with bill | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jayakrishnan,
Below employee is claimed LTA with bill hence his LTA is partly exempted from tax. Have noticed One time tax is calculated without ... | LTA exemption issue by | Product | Configuration | null | Claims and Reimbursments | null | null | null | Closed | Hi Roseline Judia, We will check the above query regard to LTA tax excemption and one time tax calculation and we will revert you on the same. Regards, Jayakrishnan. N Product Support, Dear Jai,
Waiting for your revert as we have to release LTA today.
Thanks & Regards
[Description: c... |
FW: Swaraj's appraisal form to be moved to Jeetika's HRIS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Kindly shift this appraisal to 91131 - Jeetika Rathore
Employee code - 54029 - Swaraj Kumar Acharjee
Regards
Jatinder Sharma
70094-81180
... | actor change | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the Final Appraisal of 54029 has been moved to 91131 for the approval, please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
FW: Appraisal forms not with L1 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please check as seems queue issue.
Regards
Jatinder Sharma
70094-81180
From: Tanmoy Bhadri
Sent: Thursday, February 18, 2021 10:36 AM
To: Ja... | appraisal transaction stuck in the queue | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, Post analyzing we have observed the appraisal transaction stuck in the queue due to double appraisal transaction issue (fixed already), hence we have now reprocessed the same through the database, the appraisal of the mentioned employees are pending under the approver's end for the approva... |
Fwd: Goal Setting raised by Kamalakannan S for C#17 Apr 20 - Mar 21 has been Rejected for your re-submission | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Manager has rejected the self appraisal form. But associates aren't able to
edit the actual/comments.
The form also in manager's que.
... | Self appraisal approval clarification | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to issue with GS rejected by manager and not reflecting in associate queue and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed post analysis we uderstood that the above mentioned empl... |
Fwd: Chilean holidays in Adrenalin from Jan 2018-Sept 2020 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Jay
As discussed, getting the below error while raising the leave.
C4A Leonardo Jesus Sepulveda Escobar
Thanks
Balaji.Damodaran | Human R... | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Balaji Damodaran, From the above description we understood that the above mentioned employee was not able raise the leave request because of the validation and we will check on that and will share the updates with you. Regards, Jayakrishnan. N Product Support, Dear Balaji Damodaran, We tried to raise... |
FW: Re-apportioning of inactive Recruiters | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej On... | Workflow defined | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Gyanamayee Swain, As showcased over remote session, a notification is configured for Final closure form in a way that a mail is triggered to the Reporting manager of employee being made inactive which contains the highlighted content. As guided over session, please check internally if this notification is req... |
move separations forms of Aye6046 from Aye1765 and other triggered queues. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
SUPERVISOR/DEPARTMENT HEAD to Aye5776
ADMIN ACTIVITY to Aye0508
--
Thanks and Regards,
Sargam Gupta
--
*****************************... | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, As per the request, we have moved all the separations forms of Aye6046 from Aye1765 and other triggered queues. SUPERVISOR/DEPARTMENT HEAD to Aye5776 ADMIN ACTIVITY to Aye0508 Please check and upadte. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, ... |
FW: Sick Leave approval : Mr. Babu | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej On... | clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Gyan,
As informed and showcased over remote session, holiday was declared for 14th Jan 2021 in system after was raised by employee.
Request you to reject the leave and re-raise the leave again.
Regards,
Gowtham. N
Product Support
... |
Resignation |Notice period correction | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Below employee notice period needs to be changed as 90 days.
Request you to provide the script for this changes.
Also for the additional... | Data correction | Product | Data Correction | null | Separation | null | null | null | Resolved | Hi Sandeep Thungaturthy, As requested, we have attached the notice period update for the Employee - 77094. Also please mention the field for the additional input column. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT P... |
Activity owner change | Finance clearance to be changed to Ganesh sawant of Mr wasim bazar | Service request | Product | Data Correction | null | Separation Management | null | null | null | Closed | created_by: 2043020884409
time: 2021-02-19 11:12:23 UTC, Hi Gyanamayee, Click the link below to start your Zoom session for requested form movement to new actor. https://us02web.zoom.us/j/81362670402?pwd=VFdVZ3p6NVllOUpFaFFRQVU3SmoyZz09 Regards, Gowtham.N Product Support, Hi Gyanamayee Swain, As requested... |
PACE Self Appraisal report Review details mismatch | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, We have noticed that the incorrect reviewer name is
reflecting the Appraisal status report.
We request you to check and fix... | To change the column name pace appraisal status report | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Dear Balaji Damodaran, As discussed we have done the required changes and the same is reflecting correctly now. Post which reviewer is now showing ass expected. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, This has been closed |
Re: PDD Query - VT9 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Sreenivasulu Mekapothula (VT9) has been submitted his self appraisal
form and the form is pending with reviewer JM4.
Two times the for... | Duplicate goal | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Balaji Damodaran, As discussed we have removed the duplicate gaol entries from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Past Employment workflow issue - 109783 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Requesting to approve the record highlighted in attached doc ( WS Atkins (India) Pvt Ltd) from past employment form of employee - 109783 ^ Ash... | The pending record was raised in the year 2017 which was moved to failed transaction due to overlapping in employment date range.
Cleared the same via back end. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Dear Vinay, Click the link below to start your Zoom session to work on above reported concern. https://us02web.zoom.us/j/83809101861?pwd=Tk5PL1hhWDhpT2lHRTZ3RXJaZW8yQT09 Regards, Gowtham.N Product Support, Dear Vinay, As showcased over remote session, the pending record was raised in the year 2017 which ... |
Confirmation Updation in Adrenalin | Hi Concern,
Please update the below
mentioned employees confirmation details in
Adrenalin.
Employee Id
Employee Name
DOJ
Employment Status
Confirmation-Date
Notice Period
15056
Saumya Ranjan Behera
27-07-2020
Confirmed
01-Dec-2020
60
1... | null | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=6&requested_by=0&wf_filter=all, Hi Sandip Chanda, As discussed over the call, ... |
Re: Earned Leave not credited | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Prabhakaran (CB5) has moved to UK Aug-2018 and returned back to chennai on
Dec-2020.
After changing the location, his India leave balanc... | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to EL leave issue for transfer employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the above mentioned employee has balance of EL(6.25 days) and SL ... |
Fwd: Need to revoke the approval for Sethuraman P1B | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to reject the below mentioned associate's self appraisal
form from reviewer que to manager que.
EMP ID Name Appraiser... | Clariifcation | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Balaji Damodaran, We will not be able to revert the approved self appraisal and to keep them again in managers queur. For instance Once it approved we can cleanup the self appraisal and then we need to reinitiate the same. Kindly check and let us know for further clarifications on the same. ... |
K14 Stanley Jebadurai Ramakrishnan Dual goals reflecting in the self appraisal form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We have received one more mail HR on the K14 Stanley Jebadurai Ramakrishnan
Dual goals reflecting in the self appraisal form in manager que... | Goal cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed we have removed the duplicate goal entries from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
QCR109 Global Resource List Schedular few columns showing as Blank | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We have noticed that, below mentioned column heading in the QCR_109 report
are showing blank.
Please resolve and confirm.
Hiring Type
... | Clarification Provided | Product | Clarification | null | Job Data | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported query regard to some of the fields are null in QCR report and will share the updates with you. Also find the attached report for your reference. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood... |
configure proof in 12BB | Dear Jai,
Further to the request of configuration of Proof in 12BB & Tax working noted your details, will do accordingly.
[cid:image001.jpg@01D706A4.86A06220]
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - Finance
________________________________
Expo Freig... | Guided to make changed in tax configuration | Product | Configuration | null | Tax | null | null | null | Closed | Dear Roseline/Jay,
Further to the below mail, we have checked on the both the configuration name and the same is not available.
Appreciate if you could check and let us know correct configuration name to make the changes.
Regards,
Nainesh
, Dear Nainesh, We have guided Roseline to change the mentioned con... |
FW: Approval of your goals of 2020 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please assist, the system shows goals pending for my approval however I don’t have anything in my tasks..earlier it was showing me ... | Clarification | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Amit,
As discussed yesterday, you can able to view the below employees goals in the approval screen. Please let us know for any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot N... |
Data Issue - Winter Timing Changes | Please find the attached sheet as we are getting error in file uploading. Below is the screenshot for your reference. Data upload - Employee Transfer | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | created_by: 2043095590673
time: 2021-02-22 12:09:26 UTC |
FW: Attendance regularization | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, Pls resolve soon
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foo... | attendance type of employee is deemed present | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi Gyanamayee Swain, Please check it the attendance type is tagged as 'Deemed present', for employees marked to this attendance type, attendance will be marked as present by default and Regularization is not applicable.
Regards,
Gowtham. N
Product Support
Adrenalin eSystems ... |
FW: Goal sheet Edit_Himanshu Arora. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls clean the goals for below employee. he needs to fill fresh goals.
Emp Code :92853
Regards
Jatinder Sharma
70094-81180
From: Jaydeep S... | goals cleanup | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check and update you on the reported query. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the goals for the employee has been cleaned up through the database, please check the same from your end and share us your feedback... |
FW: Tax Declaration for Ankur Jain (G00654) - Approved | Dear Team,
Self occupied Detail missing on email. Kindly check trail mail for the same.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
... | Not recevied the Connection | Product | Clarification | null | Tax | null | null | null | Closed | Hi Anoopsingh, From the above description we understood that the self occupied details are misisng due to mail bookmark missing in mail content builder and we shall check on the same and will revert you on this. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We request you to please provide us ... |
FW: appraisal | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check this concern.
From: Ruchi Vivek Garg
Sent: Monday, February 22, 2021 3:24 PM
To: Jatinder Kumar Sharma
Subject: FW: appraisal
Dear Jatinder,
94... | clarification | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the employee 94221 has submitted the Appraisal and it is pending under the approver '94491' for the approval. Please check the... |
Test Mail | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Test Mail
*Regards*
*Vidyasagar*
This message (including any attachments) is intended only for
the use of the individual or entity to which it is ... | test ticket | Product | Configuration | null | Customization | null | null | null | Closed | Hi Vidyasagar, Since the above ticket is mentioned as Test ticket, we are providing the remarks and updating the status as Resolved. Regards, Dhivya V |
RE: Unable to update Family details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Dhivya,
Awaiting your reply.
Regards
Vishal Balkawade
9819180608
From: Vishal <Vishal.Balkawade@indusind.com>
Sent: 12 Febru... | hope family details is not used | Customization | Configuration | null | Personal Data | null | null | null | Closed | Hi Vishal, As per the discussion over the call, earlier we had form namely "Family Details" and later the family details form was customized. Hope the older form was renamed to "Family Details - Old" and the new form would be Family Details. Also post checking with you, we understood that you had Family Details fo... |
Fwd: Invitation: Re: Reg: Adrenalin - Employee details @ Fri Feb 19, 2021 2pm - 3pm (IST) (Ramesh Mr iGTB) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
This is a urgent and sensitive matter.
We request you to update the only the New IFSC code in the system and
confirm.
A2K Ramesh Madap... | Bank details update from backend | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Balaji Damodaran, As discusssed we have updated the provided bank details through backend for the mentioned associate. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, This has been closed |
FW: Initiation of Annual Performance Appraisal - FY 20-21 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check – 94636, as at self-appraisal form only few goals are reflecting.
Regards
Jatinder Sharma
70094-81180
From: Ram Murthy Dusi
Sent:... | the Review Unique mismatch in the data | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported Self Appraisal query and update you the status. Thanks & Regards, Mohamed Moosa A, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
... |
Employee Movement not working for few employees | For few employees, employee movement form is not showing "Data Change" option. Ex employee "jyotiisrani". | action reason role mapping done | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, From the snapshot shared we understood that the values in the Action Reason drop downs are not ... |
EG update not reflecting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We have uploaded the EG data in the Employee Transfer.
The changes are not reflecting in the system.
--
This e-Mail may contain propr... | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, As discussed we will check the above query regard to product change not updated in the system and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed the product update through movement upload is reflecting correctly i... |
FW: Help please | Cost Center update not reflecting in DB | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We have updated below employee cost center code and it was successful. But the same is not reflecting in the front end.
But in the DB there... | Manage Position - Cost Center | Customization | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sandeep Thungaturthy, Good Morning. We understand that the employee -86118 cost center code(2011 ) was updated successful. But the same is not reflecting in the front end. We have share the connection to check the issue in details also will join the zoom by 10:30 A.M. Iswarya S is inviting you to a ... |
Project not allocated issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We are facing Project not allocated. error in the timesheet for today
23 Feb 2021.
[image: image.png]
Thanks
Balaji.Damoda... | Schdueler failed and manually moved the projects | Product | Data Correction | null | Timesheet Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed we are working on the above query reagrd to timesheet issue and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the project allocation scheduler was failed on 23rd FEB 2021 and d... |
Error in employee basic information uploading file | Dear Nuwan, Good Noon. While checking the attached excel for the data upload of the template – “Employee Basic Information”, there are some date columns which is passed wrongly. We have highlighted columns that are given wrong data and format in the attached excel for your reference. Please correct thos... | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | created_by: 2043095590673
time: 2021-02-23 12:39:09 UTC |
FW: Appraisal Report 2020.xlsx | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please assist with the below issue asap…the GM for modern laundry is not able to complete reviews for his team due to this issue.
... | Code Optimization on Max PMS on SP "GET_EMP_COMP_PENDING_RVW" | Product | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | Hi Amit Sangha, We observed that 43 performance review transactions are pending with Imad and we required to understand at which event of action the system is throwing the below-reported alert, this will help us to debug and simulate the reported concern. Meanwhile, we are connected to the system and trying to sim... |
Fwd: Unable to see the FEED | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
We have noticed in Unmail portal few of the associate's experience details
reflecting as 39 years, 40 years.
It seems the feed is not reached to Unmai... | Clarification | Product | Clarification | null | My Information | null | null | null | Closed | Hi Balaji Damodaran, We request you to please provide us more information on the above query with regard to news feed issue in our appilcation Regards, Jayakrishnan N Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Kindly provide us more information on news feed issue so... |
Fwd: Incorrect Appraisal Status for Revathy Selvam- 12T | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Revathy Selvam (12T) appraisal has been approved at 2 levels.
But in the PACE – APPRAISAL STATUS REPORT showing as pending level at
manage... | Double submit issue | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the above query regard to appraisal issue of the above mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, We have rectified the same with regard to self apprisal showing as pending in manager queue e... |
CTC upload error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
As discussed, we are unable to upload 01538 employee CTC in Interface. Please check and revert on the same.
Also attached error scr short... | CTC upload SP deployed | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Sujatha, As discussed the issue has been resolved with regard to CTC upload. Kindly check and let us know the feedbac. Regards, Jayakrishnan. N Product Support |
FW: Appraisal Summary - 23rd Feb'2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check this,
94558
Regards
Jatinder Sharma
70094-81180
From: Jitesh Sarvesh Singh
Sent: Tuesday, February 23, 2021 4:22 PM
To: Jatinde... | transaction failed | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, The Self Appraisal transaction of 94558 has been failed due to double appraisal issue (fixed already), hence the transaction is processed into failed, the same has been rectified by reprocessing the transaction through the database. Self Appraisal of 94558 is now pending under 94179 for t... |
Fwd: Need a to change the approved Goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We request you to reinitiate the self appraisal process for below mentioned
associate's and confirm.
OH6 -- Mallik,
A7A - Sandeep.
T... | Self appraisal cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, As per the request we will do cleanup from backend and will revert on reinitiating the self appraisal for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed kindly check by extracting the report no... |
Fwd: || Reg. Change of DOJ | Aye6294 - Archana A || | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Changes in DoJ as per trail mail.
---------- Forwarded message ---------
From: hr operations <hroperations2@ayefin.com>
Date: Tue, Feb 23, 2021 at 3:... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, AS per the request, we will change the DOJ for the Employee - AYE6294 with the below dates, Old - 13-FEB-2021 New - 22-FEB-2021 We will update the DOJ and revert you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No... |
CTC Upload Sheet require | Dear Concern, Requesting you to please provide us the CTC upload sheet for the below pay group as the same is not available with us . i) CSR1 ii) EAG1 iii) EXM1 iv) SMG1 Warm Regards' Argha Ghosh @ 9831085296 | PAYROLL CLARIFICATION | Product | Clarification | null | Payroll Wizar | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We will check this below concern and confirm from our end Regards, Vij... |
FW: 90126 Separation mailer- not reflecting in HRBP's queue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear team,
Below employee resignation is approved, but without second level approval it is updated as approved.
Please check and resolve the iss... | Clarification | Customization | Configuration | null | Separation Management | null | null | null | Closed | Hi Sandeep Thungaturthy, We understand that the Below employee resignation is approved, but without second level approval it is updated as approved. Also we have changed the configurations in the Routing Configurator form. We can check those configurations in UAT server and test with some cases and will do ... |
RE: Wrong closure comment selected as "Escalated" - EHR_HRMS176_AYE3879 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
++ Looping Adrenalin Team..
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
... | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Palak sodhi, We understand that the below ticket which was closed on 3:30PM with closure option of “Escalated” and closure comment is also mentioned in below excel. We will check for the below query id's - EHR_HRMS176_AYE3879, EHR_HRMS176_AYE3879 and confirm you. Thanks & Regards, Iswarya.S ... |
FW: Review period to be checked in appraisal form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check the review from date.
Regards
Jatinder Sharma
70094-81180
From: Tanmoy Bhadri
Sent: Tuesday, February 23, 2021 12:47 PM
To: Jatind... | clarification | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the phone, the review start date has been updated as 08 Feb 2021 to open the self appraisal for the employees as per your request, hence the same is reflecting. Thanks & Regards, Mohamed Moosa A |
Fwd: Adrenalin Issue : Leave Cancellation Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Associate is trying to cancel his EL request for the period 28th Dec to
31st Dec
In the cancellation form, EL details is not listed in the... | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi Balaji Damodaran, As per the configuration the system will allow to cancel the leave period within 30 days and hence the system is not allowing the above mentioned employee to cancel the same. Kindly change the configuation and then ask the employee to check. Kindly check and let us know the feedback. ... |
Aye1056 getting 'Invalid Approver' in his mobile app from past 1 month | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls fix. SS shared on whatsapp.
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL**********... | Log | Product | Patch Deployment | null | null | null | null | null | Closed | Hi Sargam Gupta, As discussed, please share the Approver ID, Raised for Employee Id and in which form it is throwing the Error. There is only the "Invalid Approver" message in the screenshot and please share the above details to check the issue in details. Also if possible please send the error screenshot t... |
Movement of petty cash at level 2 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls move below three claims to Aye4632 as L2 approval and remove them from
current L2. Changes should reflect in reports also.
[image: image.png]
[... | Data correction | Product | Data Correction | null | Claims & Reimbursement | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will check the feasibility and move the three claims from AYE5557, AYE5731 queues to Aye4632 as L2 approval and remove them from current L2. We will update the correct approver - Aye4632 as L2 approval and remove the AYE5557, AYE5731 approved from current l2. Thanks... |
RE: Performance appraisal error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-please assist asap as the employee needs to finish his appraisal..as discussed this is most likely a system bug, the employee submitted his... | Clarification | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Amit,
As discussed, Goal weightage of the respective employee show the correct weightage for each of its goal & its not showing Zero for any goals in the Review form. But here employee hasn't saved the employee comments in the Review form and we also checked that this employee is not in any of our shared clea... |
One Time Tax Difference | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jai,
As discussed, we have released LTA to below employees during last week and deducted TDS as per Onetime tax, now onetime tax is showing differ... | Tax adjustment | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, As discussed we will check the above query regard to LTA one time tax issue for the mentioned employees and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Roseline Judia, Post analysis we understood that for the below mentioned employees one-time tax ... |
Tax Declaration of Inactive employees not reflecting while approval | Hi, We are unable to view the Tax Declaration details submitted by inactive employees in "forms pending for your approval". As discussed, please enable the same from backend. Thanks, Rashmi D 8108813311 | Tax declaration excluded from removal of forms during deactivation | Product | Service Request | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, As requested, we have brought back the form of 10307 (Inactive employee) for approval. A... |
Horizontal Tax working - February 2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jayakrishnan,
Still the difference of Rs.77/- is showing in July Horizontal tax working for Mr.Sajith.
Tax deducted in July is Rs.40761/- and ... | Clarification Provided | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, As discussed we will check the above query regard to tax issue for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Roseline Judia, As discussed the difference of Rs.77 needs to be verified while filing the tax and also w... |
Appraisal status report issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We have noticed that, below mentioned associate's manager have approved
their self appraisal form.
But in the status report showing as pen... | Clarification Provdied | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, As discusssed we will check the above query regard to issue in self appraisal of the above mentioned employees and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that for the mentioned employees self appra... |
FW: Appraisal Summary - 24th Feb'2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check
From: Ruchi Vivek Garg
Sent: Wednesday, February 24, 2021 3:52 PM
To: Jatinder Kumar Sharma
Subject: RE: Appraisal Summary - 24th Feb'20... | clarifications on appraisal | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, we have observed that the attached mail was triggered while employee 54430 submitted the Mid Appraisal form during October month. Earlier this month, based on your request, we have cleaned up the Pending Mid Appraisal transactions and opened the FINAL APPRAISAL for all t... |
Hold Salary | Dear Team, Kindly hold the salary of the below mentioned employee
Emp No
Emp Name
Month
NET PAY
03113
Hafij Uddin Mandal
Jun.19
362.00
Regards Abhishek Jhunjhunwala 8240332855 | salary hold | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the call, We have held the salary of the below employee from our end, K... |
airticket report not working | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-I am getting an error while generating the airticket payable report. Please see the screenshot below and assist.
[cid:image003.jpg@01D70... | Due to deadlock | Geo Product | Clarification | null | Payroll Management | null | null | null | Closed | Hi Amit , It happened due to a transaction deadlock. Can you please try the report now and let us know the status. Let me check with our technical team for the deadlock error and share the updates. Regards, Saravanan ManiSaravanan Mani |
Fwd: Pre-Joining link to Balaji--Dubai | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, Gayathri is not able to upload the profile in the portal.
Please help on the same.
Balaji.Damodaran | Human Reso... | Email ID update | Product | Data Correction | null | null | null | null | null | Closed | Hi Balaji Damodaran, We have rectified the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, This has been clsoed |
Resignation Changes - 92347 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please make the changes in resignation "Resignation Letter Date" for below employee and other details as mentioned below.
Emp_staffID
E... | resignation details changes (change request) | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported resignation changes, we will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the resignation details has been changed as mentioned as below for 92347 through the database. Please check the sam... |
Apple iOS - Mobile App Issue | Employee using Iphone 11 getting change password screen in mobile app after login. AD authentication must not get change password screen, working fine for Android users. | Product Bug | Product | Patch Deployment | null | null | null | null | null | Closed | created_by: 2043020884409
time: 2021-02-24 05:01:08 UTC, Hi Nitin Salunke, We have logged in this query on behalf of you for tracking the same. As informed, team is working for the fix on the reported scenario. Once the fix is ready, the same will be uploaded in Apple store. We will keep you posted on the status... |
Professional Tax - Horizontal Tax working | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jayakrishnan,
Have noticed, Rs. 3750/- is showing in Horizontal Tax working as Professional Tax instead of Rs.2500/-. Do check and revert on prior... | Deployed tax projection SP | Product | Patch Deployment | null | Tax | null | null | null | Closed | Hi Roseline Judia, As discussed the issue with regard to PT calculation is resolved . We request you to please do pay process and then do tax generate and then verify the same in horizontal tax report. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrish... |
"Salary Register for Current Month 2667" report export timing tacking long | Hi Vijaya, We are trying to export Salary Register for Current Month 2667 it's taking too much time. Please look into this matter as a urgent basis. | Report problem | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As discussed over the call, We have checked from our end, The "Salary Registered current... |
Re: Error while uploading KRAs | Dear Team,
Getting internal system error on batch data upload form. please find below log details for your reference.
fm3693~INDUSIND 25-Feb-2021-15:21:42.599 Error at System.Data.DataColumnCollection.get_Item(Int32 index)
at System.Data.DataRow.set_Item(Int32 columnIndex, Object value)
at AeS.... | data got uploaded | Product | Configuration | null | Goal Management | null | null | null | Closed | Hi Sumant Ashok Mule, We will analyze the concern reported on "Error while uploading PMS Batch Data Upload" and share our feedback with you. Sumant, request you to please share the excel used to upload, as the error messages conveys "Column number 24 not found". Regards, Dhivya V, Hi Sumant As... |
Column Inclusion - Reports | Incorporate the field DOMAIN_INDUSTRY_EXP in employeeexperience ireport | added column in the ireporter | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As requested the Domain Experience field has been added in the "EmployeeExperienceDetails" report.... |
Fwd: Pre-Joining of Leonardo and Ryan | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
---------- Forwarded message ---------
From: Gayathri Ramamoorthy PTAG <gayathri.ramamoorthy@intellectdesign.com>
Date: Thu, Feb 25, 2021, 12:21 PM
Sub... | Candidate portal issue | Product | Data Correction | null | Manage Employees | null | null | null | Closed | Hi Balaji Damodaran, As discussed the mail has been triggered to the respective candidate with the candidate portal link on 22nd Jan as well as 24th Feb . Kindly check with the candidate to check the Junk/Spam folders also. However we have resent the same. Kindly check with the associate and revert us for f... |
Ticket # 1955131 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Issue : queue movement is not happening for the attachment, attached cases are still in E code requested queue,.
As checked from Heptagon ... | Clarification- Internal Discussion. | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sreelakshmi.c101537, While checking the below points in iHRIS, 1) City Name does not exists - While checking the iHRIS, the city Name exists in the database (Attached the screenshot for your reference) Also this problem exists last time, Shishira was checking the Heptagon log the city name was given wrongl... |
Resignation Status - Aye3334 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Below employee's submitted resignation on 15-Jan-21 while his resignation is
not reflecting in anyone's que. So, Please check and conf... | Clarification | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Palak sodhi, While checking the resignation for the Employee - AYE3334, the transaction has been pullback with the Employee comments - I want to cancel my Resignation and continue to work here. Please check the attached screenshot of the table for your reference. Thanks & Regards, Iswarya.S Adrenali... |
Bulk upload of Agency Leaders ( Part time employees) | Dear Team, Request you to do the bulk upload of 251 Agency leaders ( part time employees ). Refer to the attached file for upload. Agency Leaders who are reporting manager / super reporting managers we have highlighted / Colored. Incase you feel - you can bulk upload them first and there after the other. ... | Assisted in doing Bulk upload data for employee creation | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, Noted on your requirement, we will discuss in detail and guide you through the upload ... |
Reactivation of Agency Leaders | Dear Team, We had deactivated the attached employees in 2017-2018. We request them to be reactivated in the system. The details are mentioned in the attached sheet. Regards, Kavita Kamath 9820044981 | Guided on how to Reinitiate an Inactive employee | Product | Configuration | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, Please be informed,if an employee is deactivated in the system the same cannot be activa... |
clearance Remarks need to change | Please change column No. 11
Payroll clearance “, PL payable 77 days No salary advance recovery” | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we will update the Clearance Remarks of column No. 11 Activity Name - P... |
Request for one-time recovery code | Request for one-time recovery code [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hello Adrenalin! Deepan Murugan, deepan.m@myadrenalin.com from your organization, myadrenalincare.freshworks.com has pla... | Raised to Fresh Desk for support. | Product | Configuration | null | Security | null | null | null | Closed | null |
clearance approval need to move from Arushi Sharma to Mr. Abhishek Ram’s | Please move the clearance from Arushi Sharma to Mr. Abhishek Ram’s ( P3103) tray, screenshot is attached | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11049, Please find the attachment, Hi Pratap Singh, As per the request, we will update the clearance approval... |
submit button coming in offer | Abhishek Ram (P3103) have passed a stage
during making the offer where documents were to be pasted . Even after getting
the offer rejected by Satish Sir he is unable to edit . and no submit button coming on the
screen, Please check and resolve | CLarification | Product | Clarification | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, As discussed, Abhishek Ram (P3103) have passed a stage during making the offer where documents ... |
Re: Ticket [11056] - Ticket # 1955131 | Dear Sreelakshmi,
The attachment given in the mail is asking for a password. Please find the
attached responses for each issue mentioned.
For The current city does not exist - the current city entered is
Kukatpally - Hyderabad, Pimpri - Pune, BTM layout Bangalore, Please check
if these are available in HRIS.... | Clarification | Customization | Clarification | null | Employee Information | null | null | null | Closed | Hi Team, As discussed earlier, the available data in iHRIS are, City Name - Bangalore, Pune, Hyderabad (Attached again the screenshot again for your reference) University Name - Mother Teresa Women's University (Attached again the screenshot again for your reference) Please check and confirm. Thank... |
Leave balance report | Leave balance report - Lot of mismatch in opening balance, credits and debits | mismatch due to earlier policy in 2017 & 2018 of allowing negative balance for Previous period and manual credits on top of system credit. | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043020884409
time: 2021-02-26 15:38:21 UTC, Hi Gyanamayee Swain, As explained over call, the mismatch due to earlier policy in 2017 & 2018 of allowing negative balance for Previous period and manual credits on top of system credit. We have now provided you an I-report that will fetch you only the... |
Pulse slowness issue | Dear Adrenalin Team
We are getting slowness in Pulse on every day between 6:00 pm to 7:30 pm so
request you to please monitor and fine tune the sign-out procedure.
Below the blockage query.
CREATE PROCEDURE [DBO].[SP_ATTENDANCE_REGISTER_ADD] (@cStaffid
staffid,@cDate datetime, @cLoginType char... | one procedure which was taking time was addressed. Both Indusind and Adrenalin will monitor | Product | Patch Deployment | null | Application Access Management | null | null | null | Closed | Hi Rinoy Sebastin, From the shared description, we understood that there was slowness in the application around 6.00 PM. We will analyze the same from our end and then share the updates with you. We will connect during that time, to identify the running queries at that moment, verify the schedulers/jobs and other ... |
Pls share the provision for Feb’21. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls share the provision for Feb’21.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, ... | clarification | Product | Clarification | null | Monthly Reports | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the provision, we will check and share you the data shortly. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, The provision for FEB 21 is 1 Man day effort. Below are tickets for your reference. 10888 10890 10900 10905 10913 10942 10967 10973 10978 10980 1101... |
PL Configuration not working | Hi, We have applied rule against Paternity Leave in HRMS around 07-Mar-2019, in such a
way that, if an employee fails to avail his Paternity Leave within 31 days
of leave credit, then all of his PL balance will automatically get
lapsed. However, still below mentioned employee was able to avail 1 quota of his P... | Configuration not done in system as per customer expectations. | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, PFB screenshot of "PL1 - Paternity Leave 1" configuration in system where truncation is set as Yearl... |
RE: Ticket # 1957158 | Dear Team
Please check the below issue where heptagon is receiving below error from iHris. Kindly get this checked on priority.
[cid:image002.jpg@01D70C5E.9D1ECEA0]
Thanks and Regards,
Arbaaz Hasan
Deputy Manager- EA Service Management, IT
[ET_Email_signature_400 x 120 pxls]
Exide Life Insurance Company ... | Code created | Customization | Clarification | null | Employee Information | null | null | null | Closed | Hi Sreelakshmi, As discussed over call, we understand that the heptagon is receiving below error while creating the Ecode. Please share the Heptagon & API logs to check the issue in detail. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot ... |
Previous employer details - 12B | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jayakrishnan,
One of our newly joined employee claiming interest on housing loan claimed from his previous employer for Rs.304639/-, request you t... | Clarification Provided | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, As per the Income Tax act interest on housing loan claimed from his previous employment will not be considered in current employment. As discussed as per the act pervious employment PF, PT, Income , Tax deducted, Leave encashment will be considered for taxation in current employmeny. ... |
Negative balance in CPL | Negative balance in CPL - Leave balance Report Sample ecode - 000071 | Policy was configured to allow PP balance in negative, hence impact in report opening balance and closing balance. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043020884409
time: 2021-02-26 09:30:44 UTC, Hi Gyanamayee Swain, As informed over remote session, due to earlier policy of "Previous Period negative balance allowed" as Y, system has allowed to apply leaves for Previous years without deducting from the main balance. Due to which, the report is reflectin... |
Fwd: Goal Settings - In my queue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Manikandan is trying to click the work flow approval of goal setting.
He is not getting into the approva form.
Please share the screen... | Old Trnsaction cleanup | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Balaji Damodaran, Post analysis we understood that the count was shown on forms pending for approval due to old transaction which was raised on 2019 and the same was cleared now. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
RE: Ticket # 1953073 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Sandeep/Adrenalin Team
Do we have any provision of changing the branch code as a workaround to DC8 as per mail trail .
M Sree lakshmi
L2 Suppo... | Internal Discussion | Customization | Clarification | null | Employee Information | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sree Lakshmi,
Yes the branch code can be changed in HRIS.
That request will be considered as a transfer, hence please get in touch with Naveen Ku... |
FW: Inputs for Continuous absenteeism process | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls call to discuss.
From: Shailender Verma
Sent: Friday, February 26, 2021 1:00 PM
To: Jatinder Kumar Sharma
Subject: RE: Inputs for Continuous abs... | clarification | Product | Clarification | null | Scheduler | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check on the reminder flow and update you the status. Thanks & Regards, Mohamed Moosa A, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
P... |
Tax working - showing as Negative | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jayakrishnan,
Request you to check and revert the attached tax working which is showing negative 571 as Tax for the month of February.
Thanks ... | Clarification Provdied | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, We will check the above query regard to negative amount is showing in tax workings for the above mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, We have done the same as per your confirmation. Regards Roseli... |
FW: Goal Setting - 2021-22 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls check goal setting configuration of next year as well as annual review for this year.
Gyanamayee Swain
HR IT Consultant
[Description: Desc... | Configuration clarification | Product | Configuration | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee Swain, As discussed, we will connect by 3 PM today to check on the system configuration for Annual Appraisal 2020-21. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee Swain, We have explained over con call, w... |
101610_ProfMem_25Feb2021 | Professional membership form showing count in approval screen, but data is not available. | Old record being deleted with empty value when field was non-mandatory. | Product | Data Correction | null | Personal Data | null | null | null | Closed | created_by: 2043020884409
time: 2021-02-26 05:10:49 UTC, Hi Vinay Singh, We will schedule the session for reported scenario by 12 PM today. We will initiate a Zoom link and call you for the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-302474... |
FW: Tax Declaration for Anoop Singh (G00656) - Approved | Dear Team,
Please check as mine and other employees Home loan interest part not reflecting in mail notification.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Ex... | Connection not received | Product | Clarification | null | Tax | null | null | null | Closed | Hi Anoopsingh, Dear Anoop, Kindly join the below connection. https://fastsupport.gotoassist.com/760965999 Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Since you are busy with payroll and tax verification we request you to please provide us the connection post your payroll wor... |
Annual PMS Bulk Letter Upload | Dear Vijaya Ji, Please find the below path and Upload the Annual PMS letter and category name will be "Annual PMS FY-19-20" and Type will be "Self". C:\Users\Administrator\Desktop\Sandip Arohan\Annual PMS FY-19-20 Thanks, Sandip Chanda 8585059226 | bulk upload | Product | Service Request | null | Letter Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10938, Hi Sandip Chanda, As discussed over the call, We have uploaded the Annual letter from our end, ... |
Need to Updated Confirmation Effective Date | Dear Vijaya, Please find the attachment and update the Confirmation Effective Date in Adrenalin.
Employee Number
Employee Name
Confirmation Effective date
15309
Sandip Panja
01-Feb-2021
15287
Tirtha Dutta
01-Feb-2021
15230
Abhijit Halder
01-Feb-... | ADUIT USE CONFIRMATION DATE CHANGE | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As discussed over the call, We will change the confirmation date and confirm from our end. ... |
FW: Confirmation Process Due Employee details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls check for K codes such emails and confirmation forms should not trigger as status is updated as “others” instead of “probationer”.
Pls check.
Re... | code correction : REM_CONFIRMDUE_TQRY_2614 to include the Confi Due mail reminders for Employees with Status as OTHERS | Customization | Patch Deployment | null | Confirmation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, For the reported query, we have analyzed and rectified the issue with code level changes through the database, please now check the same from your end. ... |
FW: Appraisal Form-3846 ^ Mohammad Khaleel Alhareedi | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please reroute the form as per the below request of Iman:
3846 ^ Mohammad Khaleel Alhareedi to First level 1782 ^ Bassem Mohamed... | Approver change | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Amit,
We have done the below changes, and now transaction is pending with 1782. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruser... |
RE: Name not reflecting | Dear Peter,
The same has been rectified and the mentioned candidate is now available in employee creation form. Kindly check and let us know the feedback.
Regards,
Jayakrishnan.N
Product Support
From: Peter Wilson HR [mailto:peter.wilson@intellectdesign.com]
Sent: Monday, March 1, 2021 8:45 PM
To: Jayakr... | Job post code was null in er_resume_post table | Product | Data Correction | null | Manage Employees | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Thanks Jay.
Warm Regards,
Peter Wilson | Human Resources | Intellect Design Arena
t: +91 44 27435001 x 8082 | m: +91 8939865964 | V... |
FW: Past employment error - 102336 - Ravi D Naik | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please find below the Past Emp issue.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers ... | Moved to failed due to overlapping dates, cleared from backend. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Vinay Singh, As requested, we have cleared the pending transaction which had moved to failed transaction in 2012 due to overlapping of dates. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gowtham,
IThanks for your kind suppo... |
Employee details report is not working. pls fix asap | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL****************************************
*... | Server Slowness | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, we understand that the Employee details report is not working. While checking it is taking so much time and getting gateway time out in the Application. we will check the report at the backend and we will resolve the same. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06t... |
Adrenalin - Telephone bill - balance eligibility - not showing | As requested earlier, this is regarding the time delay of loading the reimbursement eligibility in the REIMBURSEMENT form. This morning two associates called me and complained that their reimbursement eligibility is showing zero. Around 2 minutes I could see their eligibility in my system, but for them they were ... | Received patch from product team to address the issue | Product | Patch Deployment | null | Claims and Reimbursments | null | null | null | Closed | created_by: 2043064097558
time: 2021-03-01 10:54:36 UTC, Hi Balaji Damodaran, We have deployed the patch to address the below scenario. Once the associate navigates to reimbursements form he will see the icon which will blink until the eligibility details gets loaded completely. Kindly check and let us know the ... |
Prejoining Validation Error | Please refer to the below screenshot. While completing the pre joining for the below associate,receiving this kind of message.Kindly check and revert back at the earliest. Candidate Name: Amratanshu Mishra | Incorrect data | Product | Data Correction | null | New Hire On-Boarding | null | null | null | Closed | created_by: 2043064097558
time: 2021-03-01 10:51:42 UTC, Hi Balaji Damodaran, As discussed the issue with regard to below mentioned employee’s pre joining issue has been resolved and the candidate in now available in employee creation form. Kindly check and let us know the feedback. Regards, Jayak... |
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