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Review
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10
Wizz Air
A crappy airline. You call them to solve a problem and no one answers. I'm on the phone all day and I can't talk to anyone from them. One minute of call costs €2.99. There is no law to take care of consumers??
1
Ryanair
A crew member is late 😂😂😂, a new (but not suprising) low even from Rayanair….
1
Ryanair
A crew prioritizing a friend of hers when MY LUGGAGE IS A LITERAL PRIORITY SHE MOVED IT AND TOLD ME "It's for priority miss" I DO HAVE MY TICKET AS A PRIORITY DO I LOOK LIKE I CANT AFFORD THAT OR SHES JUST BEING RACIST BECAUSE IM ASIAN??WHAT KIND OF CREW PRIORITIES HER FRIEND BEFORE A REAL PRIORITY TICKET HOLDER‼️‼️‼️
2
EasyJet
A customer centred, helpful, specific and efficient communication.
5
Lufthansa
A customer service agent cancelled my return flight by mistake and then they tried to ask me to pay thousands of euros to restore it! A very stressful few days ensued trying to work out how to get home. Onboard staff ranged from overly officious to downright rude. My luggage was lost on the return trip. No remedy for any of this from customer service.
1
Norwegian
A day before flying, when doing the online checking, we are told "at least one of your flights has been cancelled". After forever on the line to customer support, we find out its the return flight, and if course no reason for the cancellation is given. They say Norwegian won't help us because we booked via a travel agent. Travel agent says only Norwegian will deal with the refunds. Eventually, 1,5h return flight with a sick person and a child takes 9h,with 3 flights. Three!!Dear Norwegian :WHEN WILL YOU REALISE THE VALUE OF PROPER CUSTOMER SERVICE! IF THE SUPPORT SUCKS EVERY SINGLE TIME ONE HAS TO CONTACT THEM AND THEY ONLY MAKE THINGS WORSE, IT IS NOT CUSTOMER CARE THAT WORKS. PLEASE, FOR YOUR OWN SAKE, DO SOMETHING TO IMPROVE THE SUPPORT.A very very unhappy customer.
1
Lufthansa
A daylight robbery from this airline. I booked a round trip from Budapest to Toronto with a fare of cancellation and refund. However, after a certain time, when I canceled and asked them for a refund, it shockingly refunded around $80 from around $500, although the fare stated full refund. I tried to reach out to them to complain, but nobody received it. I called the number they provided on their website in Budapest, and the officer said it would be refunded with some administrative deduction, but practically not. I tried to reach them via email, but they didn't give me a chance to do so. A big company that robs individuals deceptively. I adamantly recommend not to book in this airline.
1
Turkish Airlines
A deceiving and low-quality airline, I flew a few times with this airline and regretted it every time. I will not fly again. Do not rely on ads and fly with this airline.
1
Lufthansa
A decent connection. European style business class. Good attentive service, decent snack on both flights. No complaints at all. Still onboard hoping my luggage is too.
9
Iberia
A decent experience overall, boarding was efficient, the plane was quite modern, service worked, food and drinks were OK.Not much to complain, *except one thing* - I was reseated almost 20 rows to the back - far away from my fiancée - due to the fact that someone had asked to be seated closer to the front. This happened before I even got to the plane.I got it - the person had a kid and they were apparently separated, hence the ask. I even might have agreed to this if asked. But let's face it, first you need to have a consent of a passenger to do stuff like this. What if I had paid for this specific seat? That would've been outrageous. Or how about asking them to move back, and bring that one passenger to front, so they can secure two seats next to each other, and I could keep my seat, that'd been a fair trade-off?
3
Ryanair
A decent experience. I love the prices, it's awesome to be able to travel for such little money. With that said, the customer service could be better. But I keep flying Ryanair and haven't had any major issues with them
4
Jet2.com
A delay going out 10 June for an unacceptable cause. and a delay on return, but not your fault. However, on both occasions the passengers were treated like cattle. The pilot on the return trip from Nice was very good, 5 July.Poor Information and a lot of Shuttling
3
Pegasus Airlines
A delay in the return flight (2,5 hours) was absolutely poorly handled, no reason given, at the booth the rude personel were not willing to give any contact information. On contacting them by E-mail to request a certificate for the delay, I got a ridiculous standard E-mail back.
1
Pegasus Airlines
A delay in the return flight (2,5 hous) was absolutely poorly handled, no reason given, at the booth the rude personel were not willing to give any contact information and on contacting them by E-mail to request a certificate for the delay, I got a ridiculous standard E-mail back. This company is 10 times worse than RyanAir, only fly with them if you are masochistic of nature.
1
Ryanair
A delay of 2 hours. Well what's new with Ryanair, they are pretty hopeless
1
Eurowings
A delay of more than an hour inside the plane waiting for takeoff. The reason for the delay is only communicated in German and English to the rest, no matter what. Un retraso de más de una hora dentro del propio avión esperando al despegue. Vergonzoso! El motivo del retraso solo lo comunican en alemán e inglés al resto ni caso
1
Jet2.com
A delay retuning
4
Grupo AirFrance-KLM
A delayed KLM flight for 90 minutes meant I missed my second KLM connection. The service I received was shocking. I always thought the Dutch were smart and polite.. They were lazy, inefficient and rude (35 min wait in their customer service area with them chit chatting) .. I had to catch another flight 6.5 hours later and not even a sorry or a cup of coffee.. ZERO compensation and their email stated they look forward to seeing me on board soon.. Christ.. no chance you've blown it
1
Lufthansa
A delayed flight from CPH to FRA on our way to OPO resulted in an overnight stay in FRA. Lufthansa crew advised us to find a hotel by ourselves (too long queue to help desk) and get reimbursement later. However, after 3 month Lufthansa rejected reimbursement and told us to contact the carrier (CityJet) even though we had booked Lufthansa tickets at Lufthansa's website. CityJet of course cannot do anything since they are chartered by Lufthansa. Never ever go Lufthansa!
1
Grupo AirFrance-KLM
A delayed flight meant a missed connection forcing me and partner to stay in AMS for 36 hours. We received an A4 sheet at the transfer desk telling us to book a reasonable hotel nearby with a list of items that will be refunded such as meals up to 25euros, taxis and sundries. Once home we submitted the claim (C-8281113) which was paid promptly but only for the hotel stay. On challenging them they refused to explain why they didn't honour the full refund and stopped answering my emails. Very poor treatment from a supposedly reputable airline.
1
Grupo AirFrance-KLM
A delayed flight resulted in a missed connection. Despite the KLM agent who rebooked me on to a flight the next day assuring me I would be reimbursed for the train fare to the changed airport (261 miles away). KLM has now refused to pay. Also no compensation for the loss of 25 hours of my holiday! Such poor customer service. I wish I'd read these reviews before I booked! I'll know next time.
1
Turkish Airlines
A disappointing trip that would be so easily made better. Actually my first ever trip on Turkish airlines. And it was poor. I understand that we are travelling under different circumstances at the moment but they could do better. To serve a flavourless cheese roll, a peach juice and a small water as replacement catering is unacceptable. Does the ME3 who compete with Turkish do likewise? No. Crew were not interested in the customers and after handing out the cheese rolls remained mostly hidden at the back of the aircraft. I asked for a wine but was offered a second water. Again, disappointed for what was not a cheap ticket. I was offered business class too at a competitive cost but glad I did not take that option in case of similar poor service standards. Worth noting that check in and ground crew was fine. IFE too looked goo but I did not participate. I think my one-off experience with Turkish as a ME3 alternative will not be repeated.
3
Grupo IAG
A disappointing trip. The good points are that the flight was on time and the ground service was good. However the food was atrocious. They started serving from the front and back but mysteriously stopped serving from the back after four rows. A pasta meal was thrust at me and when I asked if there was an alternative was available I was curtly told that they couldn't plan for everybody. The pasta was almost inedible. There was very little drinks service. This was a single aisle plane with only two toilets at the back which meant the aisle was often crowded and could explain why the drinks service was poor. I would question the wisdom of this type of plane on this route.
3
Ryanair
A disaster everytime without fail. Always late, overcharging on whatever they can and then deciding you need to pay for things. Cant bring the smallest suitcase. Changing rules every minute
1
Vueling
A disaster! They are not able to manage anything: lagguages, people,etc.The people are rude and thet are always late.I flew several times with them and every single time they are late and there are problems..Luckily the there are no problem with the plane :)
1
Turkish Airlines
A disaster!!!!! we have to wait 23 hours at the Istanbul airport because of the delay of their flight without any support or care. 23 hours waiting at the airport with a 70-year-olds woman and 1 kid. Unbelievable!!!!
1
Vueling
A disaster. Vueling changed our flight time to Ibiza (a work trip) and the new time didn't work for us. Next thing, I try to change the flight and up to 20 times the system gave me an error and I gave up. The system told me I could still change my flight after the flight date had passed so 1 day after, I called them. Turns out that they lied on the website so due to their change, I have now lost my flight (400EUR). The customer service personnel is respectless and they constantly revert you to the bots on their website, that actually don't work because they have constant system errors as well. A true disaster.
1
Lufthansa
A disgrace of a company. First flight late 1 hour and a half and when I asked them to change my flight as it was imposdible to get in the S Jose connection in Frankfurt, I was told I would need to pay for the change despite being in business because they were sure the plane would wait as other 6 passangers were going to San Jose in the same plane . Arrived in Frankfurt, nobody to help or drive us to the gate. When got to the gate, staff said plane just left and we needed to go to customer service the other side of the airport. Most unhelpful staff proposing uncomfortable low quality reroutings with largely lower cost companies and lower and more connections than original flight. When I asked to be sent back to Brussels to wait at my home for next lufthansa flight, they said i would need to pay flight. When i szid I would then wzit in Frankfurt for next lufthznsa flight, they said I would need yo pay for my hotel. In the end we were sent to a bad hotel only offering tomato-ketchup pasta, salad was already finished 7:40 ( dinner starting at 7!!!) and water or beer( doft drinks also finished. Instead of arriving in S Jose Saturday round 5pm I will be arriving in San jose Mondzy at 00:30 am, via Mexico ( one more connection) and flying Mexican airline. All this for a business customer and not even an apology. Advise: do never fly Lufthansa! Business tickets over 5000 dollars, service of a ryan air
1
Lufthansa
A disgrace to German precision and professionalism. Original flight kicked off 38 passengers after many delays with no explanation. We waited many, many hours for their service to help us, only to be asked why we didn't catch the original flight. After many engagements with their service we got a new flight arriving two days later than the original flight plan. We've received no refund and Lufthansas service just responds to complaints saying we were on the original flight. They even announced through speakers we would be reimbursed for hotels, food and transport. We were hundreds in their services queues that night, I wonder how many of us they've chosen to ignore. We've sent multiple complaints through their forms on their website and through their app, as well as through their social media accounts. There is no option to include a comment with their forms nor to follow up on their denials. You would think they'd be interested in an explanation after seeing me send umpteen requests on the same problem, but no. Just another company doing as it wants because they have enough customers, losing a couple thousand of us doesn't matter. They just stop answering and the problem disappears. By not having to own up to their mistakes they've probably "earned" thousands upon thousands.I wish I would've checked Trustpilot before ordering a flight with them.
1
EasyJet
A disgrace. Cancelling flights within 24 hours prior to departure. Don't provide a plane or assistance in getting to the actual destination what's so ever.To add EasyJet cancelled two flights from me personally in 1 week.
1
Ryanair
A disgraceful organisation. I had my flight cancelled, due to the COVID-19 Pandemic and received an email from Ryanair stating that I could either have a voucher for another flight or have my money back. The Ryanair Website attempts to coerce you to accept the voucher repeatedly, while bleating that having your money back will take a long time. Begrudgingly, the website notes that you are indeed entitled to have your money back, but provides no information concerning how to do this (there is a link for those wishing to accept their vouchers). I attempted to engage with someone online, but was left waiting for over 90 minutes, by which time I could wait no longer. A disgraceful organisation which treats its customers with the utmost contempt.If Ryanair goes bust, it is thoroughly deserved.
1
Ryanair
A disgraceful shambles of a companyFamily of 4 return flight from Sicily cancelled with no noticeAbandoned, left to find and pay for flights trains hotels ti get backWe are still waiting for compensation 18 months laterThe next worse thing is the ADR trying to act resolve the disputeDo yourself a favour and avoid like the plague !
1
EasyJet
A disgusting service. Would not accept our bag in overhead even tho we have always traveled with the same. Charged us £50!!! Walked on the plane with our case a put in overhead COMFORTABLY!!! So easy jet are thieves who take all they can. Scum! They need to go into administration. We want to see this company on its greedy thieving knees. Even canin crew backed us up saying it should never have been a problem. But easy jet just cannot help sub contracting all their departments off. No training given. Scum
1
Ryanair
A disgustingly dishonest company. I arrived to the airport 1h55min before my return flight, tried to check-in on the app and couldn't. Then I waited in a line for 1 hour for the attendant to tell me I had to pay €55 euro extra (on a €80 ticket) to get my boarding pass, because "it was not included in my ticket", and if I don't pay, I can't fly. I could do it with no problems in my previous flight, but apparently it's because it was "included" in that case, both being the same price. Ridiculous.
1
Wizz Air
A dishonest company which recuperates money any way it can. Doesn’t end up being low cost at all. I'm not one for reviews but this was too much. Terrible customer service. Not at all responsive and accommodating. They charged me an extra 48 euros on the day of the flight because I hadn't been able to check in online. Their application wasn't working. I tried several times. Although they understood that the error was theirs (other travelers told me that the online check-in platform often has glitches and that this inconvenience has happened to others), they wouldn't listen and charged me for a simple on-site check-in. They then told me to file a claim for a refund. The response I got to my request for reimbursement of expenses (with an explanation of the facts and a handwritten invoice as proof) was: an automatic "noreply" e-mail sending me the invoice. I'll never travel with this company again. Worst experience I have ever had with an airline.
1
Vueling
A dreadful airline. The plane and the flight from Birmingham to Barcelona were fine but getting on it is another matter. At Birmingham, there was no online check-in facility, meaning everyone had to queue, even with no bags to check, and then the desk only opened less than two hours before the departure time. Coming back, there was online check in but we were unable to print out boarding passes. We expected to find a self-service machine at the airport. None available and once again, we had a long queue. Flying with Vueling is like going back to the 1970s. I will not do it again.
3
Ryanair
A eviter si possible.tres mauvaise qualite du site de booking en ligne de maniere a faire payer les clients plus que du.
1
Jet2.com
A fabulous airline with lovely staff, who really care about their customers. Consistently reliable. I try and fly with them wherever possible.
5
Grupo IAG
A fabulous crew.It was an absolute delight to be on-board our flight from London to Newcastle the staff were so friendly and very professional. I travel a lot and having a good crew makes all the difference. The pilots kept us informed throughout and the crew in the cabin were excellent.
5
Ryanair
A fair score for the current service. It used to be good company and reasonable prices. Now you pay for everything, soon will charge for bathroom use. But the service has gotten worse. 5 out of last 6 flight had 1+h delay. If i wanted to get somewhere 2h later i would have booked a different flight right? Time to pay a little more and fly with a decent company.
2
EasyJet
A family member and I took aneasyJet flight from Venice to Paris. We were told to put our cabin luggage by our feet and observed another passenger just after us being allowed to use the overhead. After protesting and explaining we paid for the service we were allowed to place our luggage overhead. The crew was rude and racial towards us. The service was terrible.
1
Jet2.com
A fantastic experience (and somewhat unexpected for European flights): brandnew, tidy plane, decent leg space, resaonably priced meals and punctual departure. Most strinking were the cheerful staff and a really entertaining pilot. The 3 hours flight was a breeze and a perfect start of a long weekend break. The fare (off season) was unbeatable. I would certainly fly Iberia Express again.
10
Jet2.com
A fantastic experience overall. Fabulous staff and service only let down slightly by increase in flight prices.However your assistance partners in Tenerife are letting you down, for outward flights. Arrived at TFS 18.20, arrived at departure gate 20.00. During the intervening period we were sat wondering what was happening and when would we be taken through security and passport control. Not good. I appreciate these are not your staff but but it impacts the service your customers experience
4
Jet2.com
A fantastic flight crew made the journey a pleasure, thanks so much! I hope to fly with you again soon!
5
Jet2.com
A fantastic flight the cabin crew were extremely pleasant and attentive
5
EasyJet
A fast and clear response, solved my problem, thank you!
5
EasyJet
A fast and efficient experience. Resolved all my questions and helped update my booking.
5
Lufthansa
A fault with the Lufthansa website prevented me from booking flights online. I contacted Customer Services and was told I would need to book by telephone instead. When I received the booking receipt, I discovered that I have been charged a higher price for the flights than was advertised on the Lufthansa website and also an additional fee for booking by telephone! In total the additional cost charged is almost £300 only as a result of their own website not working properly. I have since complained twice and asked for the additional costs to be refunded but 3 weeks later, Lufthansa have failed to respond to this.
1
EasyJet
A few days ago I booked the going out and return date on the same day, I obviously cannot be on 2 flights at the same time. I called up to change it and had to pay double the price to make the change. I am ever so disappointed with the customer service and won't be using Easy Jet again. This was obviously a mistake.
1
Lufthansa
A few days before the trip, Lufthansa made a change to the departure times. This messed-up my trip, so I called their Call Centre to find out what my options were. They advised I could cancel my entire trip, and they would refund me completely. Based on this advice, I agreed to cancel my trip. Guess what? I never received back the full refund they promised. They got my money, sold my seat to somebody else and never returned my money. Pretty "smart" way to make money, huh? Exchanging with their Customer Relations for the last 4 months has only increased my frustration. Take my warning and STAY FAR AWAY from Lufthansa. You should only choose Lufthansa if you are looking for trouble and frustration, because this is all they can deliver. I will probably never get my money back, but I can expose them to the public, so at least others do not fall prey to their practices.
1
Lufthansa
A few days before the trip, Lufthansa made a change to the departure times. This messed-up my trip, so I called their Call Centre to find out what my options were. They advised I could cancel my entire trip, and they would refund me completely. Based on this advice, I agreed to cancel my trip. Guess what? I never received back the full refund they promised. They got my money, sold my seat to somebody else and never returned my money. Pretty "smart" way to make money, huh? Exchanging with their Customer Relations for the last 4 months has only increased my frustration. Take my warning and STAY FAR AWAY from Lufthansa. You should only choose Lufthansa if you are looking for trouble and frustration, because this is all they can deliver. I will probably never get my money back, but at least I can expose them to the public, so others do not fall prey to their practices. Be smart and NEVER FLY with Lufthansa. Shame on you Lufthansa.
1
EasyJet
A few months ago, we booked flights to Germany for the end of November, praying that the lockdown would be lifted by then and we could enjoy a trip away. I always feel like you can't be too careful though, so I paid for the cancellation cover (although I didn't actually know if this would get us all of our money back when I purchased it). Unfortunately, with another lockdown being enforced so close to our planned holiday, we made the difficult decision to just cancel and avoid the stress. I called to cancel and managed to get through to a member of the team at easyjet super quickly. I was told that I would receive a full refund (for the total amount of money I paid) within 30 days, but 24hrs later, the money is already in my account. I am so grateful to easyjet for making a stressful and disheartening situation a lot easier, and for helping us so promptly as well as granting the full refund for the price we paid. As soon as we are able to for certain, we'll be booking another easyjet flight! :)(FYI: Our booking was flights only and we purchased cancellation cover upon booking)
5
Ryanair
A few weeks ago I flew from Bristol to Alicante and I was told at the departure gate that my hand luggage had to be a tiny bag that fitted into this metal 'guide'. I said that I had no other luggage and was travelling light so I only had a small hand luggage. This did quite fit into the metal 'guide' so the rude young lad demanded I pay an extra £45 to take my small hand luggage through. Angrily I paid and then I noticed 5 minutes later a young man and his girlfriend had the same issue; only here the traveller took all of his items out of his hand luggage and put his empty bag in the metal 'guide' of which the departure gate attendant let him through only to watch the traveller put all of his items back into his hand luggage making it larger again, the attendant laughed and waived them through. This annoyed me as it is obviously one rule for one and another rule for others. This surely can't be about weight constrictions as the flight attendant was so fat he had to squeeze himself down the middle isle during the flight. This will be the last time I fly Ryanair. There are plenty of other options. I think this additional fee is a scam.
1
Turkish Airlines
A few weeks ago we flew with Turkish Airlines to Bali. We wanted to book seats with more leg space during online check-in. The amount was deducted from our credit card, TWICE, but we never got those seats. So this costed us almost 400 euro and we flew in normal seats, without extra leg space. For months we tried to get our money back, but they refuse to pay us back. We will never use Turkish Airlines again.
1
EasyJet
A few years ago Easyjet was our preferred carrier. Now no matter how hard I try to book a flight with them it always ends the same way - frustration or annoyance, usually both in equal measure. Their website is confusing and has so many hidden charges and confusing definitions which all seem designed to trap you. It is a shame as they were once a name to trust and use. I guess the dreadful flight times but reasonably lower costs will suit some but sadly not us.
2
EasyJet
A first and last time flight experience. Flight from Gatwick to Prague in late August. We followed the rules about bag dimensions and weights and checked in 1 bag each and proceeded to the holding area. Finally a call that our flight was boarding and an extended stampede of passengers to Gate 25 only to find we were further held before boarding. Here we were met with a very unfriendly ground staff member telling us that we were only allowed 1 bag not 2 as we were carrying (1 x wheelie + 1 x accessories). Having checked with the EZ web site just 10 days earlier which clearly indicates that a conforming carry on bag and an additional accessories bag was acceptable my wife and I found ourselves along with plenty of other passengers in a difficult space trying to squeeze our accessories bags into a single carry on. Having got into the plane that was about 2/3 full the PA system was telling us that small bags should be stowed under the seats in front of us. Clearly the people at EZ have no idea about presenting a uniform message. In my case 3 different messages. Does the left hand really know what the right hand is doing? A further delay occurred when the ground staff wouldn't issue a receipt for GBP 45 for an unfortunate passenger who couldn't squeeze 2 into 1 and it had to go in the hold. Rightly she refused to board the plane until a receipt was provided which saw us with a departure delay of around 30 minutes. The aircrew seemed more interested in themselves than providing a customer focused service.
1
Jet2.com
A first class service throughout, from check in until we departed. Thanks to all for a great travel experience.
5
Jet2.com
A first time booked flight with Jet2, it won't be the last and we're thinking about booking a package rather than just flight bookings.At the airport (Bristol) the staff were so friendly, smiley and very efficient (even though this was a very early flight).Staff worked hard on the plane and were faultless. I would recommend Jet2 without question.
5
Jet2.com
A five hour delay. I have sent in a claim
2
EasyJet
A five star review to the wonderful lady called Agata and her colleague at the help desk today (Gatwick North Terminal) who changed mine and my mothers very unpleasant experience at gate 106 when trying to catch the 7:30 plane to George Best airport in Belfast. Unfortunately the young lady at the check in was extremely unhelpful and failed to give us any information of a flight that was leaving an hour later (it was not on the app due to it being so soon) when we could have still made it to N Ireland this morning to see our very elderly great grandma. We went to the help desk and Agata was a ray of sunshine helping us check in to the next flight we could book and arrange for our hire car to be at a different airport. Her positive energy lifted our spirits and helped make the beginning of our trip enjoyable again, restoring our faith in easy jet. Sadly not all members of easy jet are cast from the mould of Agata, and I hope she is recognised from this review. Thank you so so much!
5
EasyJet
A flight I took recently was delayed 9 hours which meant staying in the departure lounge for the full duration of the delay. The delay was originally 1 hour, then 2 hours before suddenly being pushed from an 8am till 4.25pm, which also left late. I submitted an expense claims form as under EU law any delay over 2 hours is subject to compensation. The delay caused me and my wife to miss another flight and having to rebook that for the following day, an overnight stay in a hotel close to the airport, and two new PCR tests in order to travel. Easyjet accepted no responsibility for the delay and would not pay compensation for expenses which were booked before the delayed or after, surely there should be some consistency and it is almost inevitable that a 9 1/2 delay will incur further expense from travellers. I will be doing my best to avoid Easyjet going forward as this is incredibly disappointing!
1
EasyJet
A flight I took recently was delayed 9 hours which meant staying in the departure lounge for the full duration of the delay.The delay was originally 1 hour, then 2 hours before suddenly being pushed from an 8am till 4.25pm, which also left late.I submitted an expense claims form as under EU law any delay over 2 hours is subject to compensation.The delay caused me and my wife to miss another flight and having to rebook that for the following day, an overnight stay in a hotel close to the airport, and two new PCR tests in order to travel.Easyjet accepted no responsibility for the delay and would not pay compensation for expenses which were booked before the delayed or after, surely there should be some consistency and it is almost inevitable that a 9 1/2 delay will incur further expense from travellers. In this case, a further £950 of expense.I will be doing my best to avoid Easyjet going forward as this is incredibly disappointing!
1
Turkish Airlines
A flight attendant dropped hot coffee on my leg as he was rushing. He went and come back after 2/3 minutes with some napkins (tissue) and ask me to wipe my pant with the napkins. The whole time in flight I had to travel with a wet pant. There was no apologies for that. My experience was not good flying this airline. The flight attendants are rude with the passengers.
4
Turkish Airlines
A flight delayed by 8 hours due to technical issues. That itself was although painful, can happen with any airline. But procedure after that was nightmare. I requested compensation I entitled by EU regulation. The process of getting approved and paid was a nightmare and I still haven't get paid although it had been approved. Here are some issues I had. I strongly suspect that they intentionally make it really hard so that customer would give up and they don't have to pay.(1) Form was hard to find and the customer service didn't reply to inquiry months until I hinted legal action.(2) They pointed out issues one at a time on the same form every few weeks and expected you to reply in a few days, otherwise the claim wiould be droped while they take liberty of replying in a few weeks. So the process takes manths.(3) They refused to pay in to many legitimate bank account I proposed ( I use them on regular basis and any other business has no problem with it)
1
Jet2.com
A flight that was only slightly late leaving and arriving on time. The crew were pleasant and the flight was smooth despite poor weather
5
EasyJet
A flight was booked for one day but the ticket issued was for another day. Changed flight but trying to sort everything out is very difficult. Contacted customer services and on the phone given a number to ring which was said once and too fast to take down correctly, they should repeat the number. It should also be possible to speak to a real person.
2
Vueling
A flight was booked today by mistake bu a minor, now I went straight away to the Airline Veuling Within minutes I contacted them and told them it had been done by mistake and asked them to cancel the flight and return my money, they flat refused. Now anywhere in life we get a cooling off period, not with the Airlines, they have your money and that's that.Now later on in the day I rang a number for Vueling Airline and the Lady on the end of the phone wanted me to pay another £110.00 to the original price of over £560.00, she then told me it would take between 4.5-6 months for the return of my money. Don't know if anyone has done it before, I am going to take Veuling to the small claims court, they are disgraceful, you can contact me if you wish.
1
EasyJet
A flight with a delay of five and a half hours, they forced me to pay €29.00 per bag for the wheels exceed the 5mm limit, my son left some Airpods and Apple wall charger on the back of a seat, we searched the lost and found origin and destination airport and nothing. Reprehensible attitude of the crew or cleaning staff who usurped the goods. Easyjet never again.
1
Grupo AirFrance-KLM
A flight yesterday Lyon-Amsterdam.Cancelled. I was put on the next flight 7 hours later.Today time to fly back. Flight planned at 21:35. Delayed to 22:50. Now delayed again to 23:40.These guys are f***ing useless.The last 2 flights I booked with them were the same.If you do not know how to manage an airline go play cards you mor*n!
1
Grupo IAG
A flying with aer lingus soon and have tried to create an account with them so I can see details of my flight, book in, etc. Everything I get to the end of distressing it tells me 'unfortunately we are unable to complete your registration'. To contact them is via whatsapp or X. Tried whatsapp and in told I don't have WhatsApp installed on my phone when I do. Seem to just go round in circles. Also they ask for home mobile number as part of the registration. In mark 'mobile' it automatically puts in '+44' for UK then asks for a prefix number (area code) - there is non for mobile. Tried inputting '0' but won't accept, ended putting in a landlines prefix to be able to fill in rest of registration form only to be told then they were not able to complete it but no reason given!
1
Ryanair
A friend and I flew back from Portugal on 21st October using Ryanair. I had heard some horror stories about Ryanair but hoped they had made some changes over the years.My friend had her wheeled hand luggage and was planning to take this on the plane with her, instead it was placed under the plane in the baggage area. She had her passport and boarding pass in this hand luggage. Upon getting onto the plane we had to wait for others to be seated before taking our seats and flying out, and then approach flight crew on the other side in order to get through passport control. My moan is that we were given no warning that we could not take small wheeled hand luggage on the plane, nor that we needed to show our boarding pass on the phone as this alongside our passport had been checked 4/5 times through security.Next time please can advanced notice be given that some hand luggage may not go on with you, and that you would need to keep hold of your passport and boarding pass when getting on the plane.Many thanks
3
Vueling
A friend and I showed up to Barcelona Airport and found that our flight was delayed for a total of four hours. Throughout the four hours, not one single staff member at the gate decided it would be reasonable to give any of the passengers an update on the status of the flight. At 10ish-pm, they cancelled our flight. My friend and myself grabbed our bags and went to check the queues to receive compensation for a hotel room and a taxi (as we thought this this was our right under article 9 of the EC261) however, it was just pure mayhem. The lines were just not moving and we were too tired to stand around until who knows when.. Not having family, firends, or anywhere cheap to go, we booked in a hotel room and ended up staying for two nights as we refused to fly 5+ hours on the flight that they rescheduled us on through Rome.On a side note, I was hung up on twice by customer service (one named Blanca who is located in Spain, was as stubborn as a bull) as I tried to resolve our cancelled flight the following morning. You would think that Vueling's head officials would care about their image, reputation, or maybe how they treat their clients, but I guess they don't see these as factors that hinder their growth... All I want to do is get some compensation for the hotel room that I had to pay for...Going to try and avoid Vueling when flying to Spain at all costs from now on. Does not feel great to be treated like this.
1
EasyJet
A friend and myself were booked on EasyJet flight EZY234 at 6PM back from Isle of Man June 10, without any notification flight was cancelled while we were in departures, there was no EasyJet reps to help us and no useful information as to additional flights going out that night, as everyone on that flight were booking up other flights rapidly, all flights back to Bristol were gone, as we both needed to be back that night our only option was grab a Logan Air flight (LM0687) back to Liverpool (£331.14) and then a train back to Bristol (£140.20) then a taxi back to Wincanton.EasyJet have made the compensation and expenses process extremely hard on their website as to dissuade you from claiming and as yet have declined our claims even though others we were traveling with have had their claims processed.We now intend to go to the small claims court to get back the £471.34 plus taxi fair that the cancelled flight cost us that night.
1
Jet2.com
A friendly professional service from check in to on board flight. We have always used Jet 2 and will continue to do so.
5
Ryanair
A fundamentally dishonest organisation. My experience with Ryanair has generally been negative. They sneakily advertise cheaper flights than other competitive airlines and then wallop you with unreasonably high costs for suitcases, seat reservations etc. The inflight catering is also extremely poor, when compared to other cometitors such as Jet2. What's really irritated me is that Ryanair cancelled a return flight from Manchester to Milan (booked for 8 Aug 2020) and then they make it literally impossible for you to apply for a refund. Once the relevant refund online form has been completed, the website redirects you to a page which states there has been an "error". On principal, I will never travel with Ryanair again. I'd be happy to pay extra for flights with other competitors, knowing full well that the total cost will be less than with Ryanair, and with a far superior service. Shame on you, Michael O'Leary. You're a greedy, short-sighted man.
1
Ryanair
A further attempt for my complaint to be acknowledged. I will not go through the details again as those are given in full in the complaints submitted through your website. I have been luggage-less for 19 days now. Not only do I barely have any belongings as a direct result of unprofessional and incompetent behavior of Ryanair employees but I am also left without medicine I require. I fly with Ryanair on a regular basis (over 30 flights over the last couple of years). I believe my consumer rights have been violated and privately there has been no appropriate action taken to remedy that so far which is unacceptable.With flights going between the cities at question on a daily basis it really baffles me how it takes weeks to deliver a suitcase.
1
Grupo IAG
A further update to the one posted 2 days ago which will likely affect others waiting for compensation and refunds from BA.Due to a technical fault with the aircraft BA cancelled my flight from LHR to SFO on Dec 20th. This resulted in a 21 hour delay and a journey lasting over 40 hours.OK, things can go wrong when traveling, that's just part of experience if you travel often enough. When that happens, what is important is how the airline's customer services treat you. In this regard I've been both shocked and appalled by BA's response.After trying 23 times over several days to contact BA Customer Services when I was repeatedly cut off by BA due them having a 'high call volume', I finally managed to speak to someone. The response I received was unbelievable.I asked about the status of my claim and why BA had not communicated anything to me and why BA had automatically closed my claim when I later checked the BA app. I was told "sorry I can't help you, that department is not operational at the moment". When I asked when it would be operational and how long it would take to process my claim, I was informed "someone from that department should contact you in the next 2 to 3 months". Not days, not weeks, months!When making a booking with BA they require immediate payment, when BA owes the customer money they take 3 months. I cannot even begin to comprehend the degree of contempt BA must have for its customers.I wish BA would have its landing slots at Heathrow revoked and given to a more competent operator. I'm sure Virgin, Easy Jet or even Ryanair would do a much better job.
1
Lufthansa
A garbage experience,1st: their automatic checkins is racist only recognised European passports, all of us were forced to wait a 30 minute queue and the entire flight was delayed as a result.2nd: their cabinets were way too small for anyone to store their larger hand carry and only a limited amount of passengers (Europeans that checked in faster) could have had enough space to do so.3rd: nearly all of the flight's luggages were delayed, it is a week since the flight and we still have not been provided with any updates whatsoever.4th:Customer services are always on hold and couldn't provide any form of useful information
1
EasyJet
A geneva - Nantes flight. Easyjet refused the boarding because they didnt like the antigenic test as they claimed france only accets PCR tests.Over the phone, the horrible person for customer care did not want to refund or provide voucher.
1
Jet2.com
A good 4 hr flight from Leeds Bradford to Crete. The Crew were very helpful and professional.
5
Turkish Airlines
A good airline that has the potential to be great. Good service on board. Cabin crew amazing, paying heed to passenger requirements, accommodating them as much as possible. Food is great and IFE is reasonably good. Ground staff, although accommodating customer requirements seem to be annoyed, giving the vibes of someone engaging in a fight. They can be more friendly. One particular issue was wanting economy class passengers to board the rear of the aircraft on foot at Edinburgh at a time when it was still drizzling and the ground had puddles without a bus being provided despite the aircraft being connected to the aerobridge. Could have an extra meal option in the economy class as flights in the morning have only one option. (Edinburgh - Istanbul had two options but all the morning flights (Istanbul - Cairo and Istanbul - Edinburgh had only one option) as did the evening flight from Cairo to Istanbul. Could have more options in IFE. TK doesn't have the policy of fragile baggage handling. Although my bag reached in good condition, it doesn't guarantee that your bag will be intact and that is a point of concern. Despite these, Turkish Airlines is a good airline to fly with and would recommend them.
9
Lufthansa
A good airline to travel with I've used them times anyone who's put bad reviews should never be aloud to use them again.
5
Lufthansa
A good airline. I use them a lot. However, the app and the website are embarrassing (a technical error has occurred... again) and sometimes you have to wait for ages to get to a customer rep.The flight got cancelled. I tried to book an alternative but the site is very buggy. The app is buggy too.Tried to phone them, but gave up after holding for 30 minutes. Tried again for 40 minutes and gave up. Was successful when I called at a less busy hour.
3
Iberia
A good and comfortable flight on Iberia's Business Class from Madrid to Zurich. Excellent food, squids with black rice and a very good and attentive service for beverages as well. Unfortunately, the connectivity with wifi was not available. I recommend this airline on this route.
9
Norwegian
A good budget airline, polite staff, no problems.Service can be upgraded to that of a standard airline (food and baggage included) for and extra charge.
5
Jet2.com
A good check in flight on time good helpful staff and quite a nice meal
5
Jet2.com
A good comfortable flight
5
Ryanair
A good company to travel with until your £500 baby pushchair gets lost during transit and found after two days, just to discover it is completely destroyed and you have to make a claim!Ryanair airport staff from Spain speak little or no English and no one seems to be interested in helping you with the matter!We filed a claim form and provided photographic evidence that the pushchair has broken hinges and impossible to use any more. Less than 10 minutes after our claim was sent, a reply came from Ryanair office stating that the claim is rejected as there is just cosmetical damage!
1
Jet2.com
A good experience from start to finish, I have used Jet 2for many flights flights to Faro and all have been excellent. I will always fly with jet 2when I can . Many thanks Malcolm Bryan.
4
Grupo AirFrance-KLM
A good experience with Air France, flying Business Class from Paris to Johannesburg. While the older business class seat on this aircraft is not at the standard of their Boeing 777 or their competitors, the cabin staff service compensates for it. Top notch service throughout the flight including personalized "good bye" before landing. Managed to have a decent sleep even if it's not a full flat seat, so very happy with the product. Only downside is that no drinks are offered when you board the plane (only when doors have been closed).
8
Jet2.com
A good experience. Punctual flights, coupled with friendly efficient service.
4
Jet2.com
A good flight
5
Jet2.com
A good flight both ways
4
Jet2.com
A good flight both ways with a pleasant food at a reasonable price. 10kg baggage included sufficient for a short trip.
5
Iberia
A good flight experience. Service was very attentive and focused. All over the flight it was possible to get whatever you wanted in case of drinks. Meal quality at a very high level, which airline does serve its customers a full and warm meal of fish? Iberia's food was delicious.
8
EasyJet
A good flight with Easyjet. A hassle-free experience from London Southend to Prague. Early flight. Boarding was organized and quick. The plane was clean. Friendly staff and the toilet was well maintained.
8
Jet2.com
A good flight with good leg room, it's always good not to have to be squeezed into the seats. Personal space is always good. Staff were pleasant and friendly, great 20% off on fragrance. Good options on the food/drink trolley. I would recommend and definitely fly Jet2 again.
4
Jet2.com
A good flight, seemed to pass quickly. Always fly Jet2 to Madeira
5
Jet2.com
A good flight,taking off and landing on time both ways. Staff friendly and efficient as always. The on board meals we booked have brought down the number of stars....going out "dinner" served at 10:25 am for a flight which took off around 9:45 am and landed at 2 pm! Who wants beef stew at that time in the morning! Coming back some of the pasta was so hard and dry it was inedible! A piece of the inside cabin ? rubber filler strip fell down during the take off and was pushed back by cabin crew.
4
Jet2.com
A good reliable experience. Friendly and professional service as always
5