Airline
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EasyJet
|
A month to go and the flight time to Marseille has been shifted from mod morning to late afternoon. No explanation. Wholly unacceptable as booked this months ago and have accommodation and car rentals sorted buggered up as a direct result.Thought Easy Jet were better than Ryanair. Sadly its just poor customer service all round.Really really dissatisfied.So tried changing easyJet car rental. Was told would cost more. I pointed out change was EJ fault! They said beyond their control. I said ok to make change but i will then raise formal complaint. They said ok will not charge you more than original booking. Its a pitiful way to treat customers.My faith in easyJet nowcompletely evaporated - brand is on its way to the gutter.
| 1
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Jet2.com
|
A more professional airline than Easyjet but slightly dearer in prices.My only complaint would be when they are giving the safety announcement on board they increase the volume of the music which makes it difficult to hear, which seems contrary to their intentions.
| 4
|
Lufthansa
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A most disappointing experience. Due to a delayed start our bags did not arrive at destination. We immediately reported it. Now 8th day and still waiting. No communication whatsoever. We are forced to buy clothes that we already have but LH will cover only 50%. Not to mention that our hard-earned holiday is ruined. Never again Lufthansa, they could not care less about their passengers.
| 1
|
SAS
|
A most disappointing flight and not worth the price paid! As a plus passenger, I would have expected to receive a bit of service. There was absolutly none. No bottled water no crisps or other snacks. It was made clear (before the date of traveling) that there would be no fast track and no access to the SAS lounge. What wasn't explained until we were being boarded was that plus passengers were to be boarded last. On boarding we were all handed a sealed hand wipe. And after the safety demonstrations, we were told that only the aft lavatories (2) would be available for the passengers. Thus meaning that the crew (6) would have the exclusive use of the forward lavatory. I am still puzzled by why those of us in the forward part of the plane were all right to walk past the first boarded passengers, when they so very obviously had to be protected from us? SAS has really let themselves and their passengers down by this very obvious cost-cutting exercise.
| 1
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Jet2.com
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A most professional and friendly
| 4
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Jet2.com
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A much better experience than other budget airlines! The staff were kind and I appreciated the option to purchase warm food when booking the flight—which was surprisingly good :) The departure and arrival times were prompt and we even received a bonus voucher for our next booking upon arrival. We won't hesitate to fly with Jet2.com again!
| 5
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Ryanair
|
A new low for even Ryan air - neglecting the needs of an 85 year old stressed lady passenger.Travelled back from Fuerteventura last Sat 25.3.23 Flight number, FR610. Male member of the boarding staff, tall, skinny lanky bloke with glasses, he was totally unhelpful and acting tough when he pulled me aside to check size of my carry bag. Wouldn't help me with my problem of having a stressed 85 year old mother just wanting to board the plane. He loved abusing his authority, and was showing off to some pretty girls nearby at how much power he had. I had to accept it as I didn't want to make a scene in front of already very upset stressed mother and other passengers. However outside of this controlled environment a different story and I am happy to give him a second chance to show me how hard he is now that I am back in UK. My Mum was also denied a request from my sister (this time from fat male boarding staff member) to go to front of the line due to her poor health. I have noticed that Ryan Air are starting to employ bigger blokes at point of boarding, (either just fat or lanky as was the case here so nothing to worry about) presumably to intimate passengers into paying up any last minute payments for oversized carry on's etc etc. Happy to meet anybody from Ryanair to discuss what Ive said here if they have a problem with this review.Glad to say I will never fly Ryan air
| 1
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Ryanair
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A new way of making money: Let people pay extra for sitting together. Its a soft factor that increases the quality of the journey. Making people pay extra for this 'service' is more then questionable. I see families where the children sit not next to their parents, people who are scared of flying and relay on their beloved ones being next to them, couples starting their first adventure together. Its chaotic and depressing. Even after finding people who are willing to change seats I got unlogical answers which gave me the feeling the staff thinks my IQ is below room temperature. Why is Ryanair not able to put those 'costs' somewhat more elegant in their business model?
| 1
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Jet2.com
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A nice short flight.
| 4
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Jet2.com
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A nice smooth flight. Even kept up to date with the score at the Carabao Cup Final. Thank you Jet2.
| 5
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Jet2.com
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A nice trip but when we arrive back half our party was left to walk from the plan to where they was the last to arrive home not happy at all for persons who could not walk far
| 4
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Turkish Airlines
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A nightmare for customer support/service. I needed to change my flight, but this cannot be done via the app nor via the website. When I called the customer support number, they could not book the flights that I saw online nor at the prices I saw online. I am currently abroad and attempting to make a change to my return flight and, as this simple act can't be done via the app nor via the website, and the "customer support" centers apparently don't accept Skype calls (well, the answer, let you make a selection, then promptly hang up on you), it is nearly impossible to make a change to a ticket. The customer service for Turkish Airlines is the worst I have ever encountered - not just for airlines, but for any industry I have ever needed customer service. I will never fly with this airline again and I would never recommend anyone fly with this airline. Turkish Airlines: please create an app whereby the customer can actually manage their booking. Please link your systems such that, when one is so fortunate to speak with an actual customer support person, they have access to the fares and flights listed on your website. Please stop being an obstacle to your customers and start trying to make your customers' lives a little easier.
| 2
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Grupo IAG
|
A nightmare journey courtesy of British Airways. Our worst flight experience in over 50 years of flying! We were booked on BA470 scheduled to depart Heathrow at 12.05 on 5 Sept - we boarded 1.5 hrs late because despite the plane being at the gate we had to wait for a crew to arrive. Approximately 1hr into the flight the pilot advised that as the weather radar wasn't working, we would be returning to Heathrow where we circled for approx 45 mins before landing. There was no member of staff present to offer advice about an alternative flights and the customer service desk stated they would not deal with it but we had to await an email. An email finally arrived after about an hour and my husband and I were fortunate enough to be allocated seats on the 21.15 flight. This time we boarded approx 2 hrs late again the plane was at the gate but we had to wait for a crew. As a result it was around 3.00 am before we reached Venice and the long wait for taxis meant that we didn't reach out hotel beyond Mestre until 4.00 am. We've since learnt that BA have cancelled hundreds of flights over the past several days claiming 'bad weather' yet according to FlightRadar 24 no other airline flying out of Heathrow cancelled flights
| 1
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Turkish Airlines
|
A nightmare! No Managers to talk to!I have been trying for 2 months now to book a fight on an open ticket that I booked last year when covid rules were still being applied but I had to cancel due to testing positive. I was told I had until 26th Oct this year to book a fight and pay the difference (as I didn't keep evidence of my positive results). I have been on the phone twice for more than 30 mins trying to find a flight at a price close enough to the price I paid before but I'm given ridiculous prices where I have to pay almost double the price of my original ticket and have to do 2 stops. As we couldn't resolve this issue twice now I was told by the advisor 3 weeks ago to go their ticket sales office in Hammersmith (Lyric House) as they would have cheaper deals and I wouldn't have to pay much of a difference. I took half a day off work from work this afternoon went there this afternoon the receptionist at Lyric House said to me they have closed their office months ago but people keep coming because they haven't updated their website. I come home call Turkish customer service and explain this and ask if we can try again to solve this issue over the phone. The agent tells me my ticket has expired and that I need to put a complaint for misinformation given by their agent and ask for an extension. I am so angry at that point that I ask to speak to a manager the agent tells me they don't have that kind of system in Turkish Airlines. So basically Turkish Airlines has no managers!? This is really unbelievable. So they have my £449 and I still can't get a flight. This is so unacceptable and if I don't get to travel on that ticket it would be called daylight robbery period!
| 1
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EasyJet
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A nightmare. Cancelled my flexible ticket which had been purchased thru Opodo £628.12 for two people. Neither Opodo nor easy jet would refund. No refund for suitcases !!!!!!!!!! I got £26 airport tax as refund which was more like an insult. So I lost £602.12 coz I could not make the flight. They are in the game of robbing people and most certainly not tracel. Hence the reviews are appalling and Now I know why. Never again. Its been almost 10 yrs since I took a flight with them and now I know why. Coz It had left bad taste in my mouth last time too. Robbing gits.
| 1
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EasyJet
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A non-refundable airline policy is an extortion!
| 1
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Lufthansa
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A not-bad experience today flying back home with Lufthansa, after a bad outbound one. The plane was comfortable and staff was helpful and polite. A staff member kept reminding people to put their masks on properly (fully, over their noses), which I appreciated.I managed to switch a seat to a better one, and get the correct meal (unlike last time). It was stressful to be potentially late arriving for my 2nd LH flight (that was overbooked), if my 1st LH flight arrived late (like last time). Last time around the flight wasn't overbooked so they waited, but this time there was a chance that I would lose my seat if I was late (the next flight to my destination was in 2 days). I hope Lufthansa reconsiders overbooking their flights, and putting mothers with children on standby. I continued to have trouble using their website, receiving errors when trying to do most things myself.
| 4
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Jet2.com
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A note to say thank you to Jet2 for excellent customer service today 30/12/2024. We were boarded our flight to Majorca on time and ready to leave. The pilot announced technical issues with the plane and it can't fly. They had us on a different plane within the hour, luggage and crew transferred, and ready for takeoff!.. their organisation of the transfer was impeccable, and they threw in drinks on the house for the inconvenience… absolutely fantastic service!.. they even had a taxi waiting to transfer us to our hotel when we arrived… highly recommended company.
| 5
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Grupo IAG
|
A number of issues with vile BA:- left in mumbai airport on a connecting flight because staff didn't turn up at connections and was then offered no alternate flight, no accomodation etc and had to book myself on a flight with a different airline at my own cost and BA have ignored my reimbursement claims- just this weekend BA cancelled our flight home whilst we were asleep. Luckily in the morning we saw it without going to the airport. They flight home they offered us was the next day, with swiss air, connecting at zurich. This was despite them having multiple seats available on BA flights to LHR and LGW.- When you try and navigate their website to raise a complaint, you will eventually get a 404 bad request error and be logged out- Have spent hours on the phone, on hold, in a queue etc, to only be cut off when we speak to an agent.
| 1
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Lufthansa
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A once very good airline has turned Into a shambles. Lost my ski luggage both ways. Cancelled flight back home which resulted in a 9 hour sit on the floor at frankfurt airport. No food/drinks voucher, no hotel offored. Absolutely no customer service what so ever and could've made booking ski carriage so much easier. Frankfurt airport was chaos. A once in a lifetime trip ruined by incompetence. Not what you expect from the flagship German organisation. Still waiting for my ski luggage at home from 2 weeks ago which could potentially ruin a bucket list trip to St Anton. No customer service. No idea where my luggage is. Absolute nightmare of a Company
| 1
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Jet2.com
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A otherwise perfect flight was spoiled by the loud and constant chat by cabin staff every time they were not serving with the trolley. We were on the back row because are Son has autism and needs to be near the toilets I realise. However we noticed there was a sign near the back door reminding crew to keep their voices low but one male member of staff seemed to think his life was the most exiting thing on the planet .
| 3
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EasyJet
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A painful chore to book a flight on their website. I TRIED to book standard Plus, which has a large cabin bag allowance, then when I'm on the page before the payment page, the "check baggage allowance" button showed NO large bags were included. After a long time waiting for customer service, he helped me and a solution was found, but it took me nearly 2 hours to deal with the glitchy online booking process.
| 2
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Ryanair
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A painful company to deal with.I had booked to go to Italy this June via Thomas Cook, who booked flights via ryanair.Ryanair changed the flights and unfortunately we could not amend our annual leave or hotel booking to suit other flight times. We decided to cancel and claim the refund offered to us by ryanair.We were sent a voucher, which I did not want. I then had to complete a verification form to claim the cash value of the refund. I've been told several times its been sent but nothing has shown up. Initially I was told 3-5 days after refund issue for it to reach my bank, I'm now being told 14.The live chat system is really frustrating, it takes time to get through (often half hour plus), only to be met with minimal help. I've asked for confirmation in writing (an official, direct update email to my claim) but nothing.I hope the refund turns up soon.I haven't yet flown with ryanair, but based on this experience alone, I wouldn't wish to book with them again. I've been left feeling not particularly confident with regard to where my money has gone and if I will even get it.The process and communication is not clear. I can be patient if I feel things are being handled correctly, but in this situation, sadly I feel things could be done much better to instill some confidence in their customers.
| 1
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Ryanair
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A penny pinching ball of lies wrapped up in the guise of a company.I wouldn't defecate in Ryan Air's best hat.Truly Awful.If I could give it no stars, I would.Mr Coombs
| 1
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Wizz Air
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A perfect early morning flight, departed on time and arrived 30 minutes early. Cabin crew friendly and professional, and had the soft sell approach to selling with most people buying something. The airline has some great discount offers on food and drink which can save up to 40%. The A320 was clean tidy and seat were comfortable.
| 8
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EasyJet
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A perfect example of dire customer experience! First, there was the usual rubbish of cancelling many flights at zero notice, which was then compounded by being stuck at Palma for a further 2 days due to the lack of re-bookable flights. Put up in a revolting, unacceptable hotel. The food was inedible. Then the very early-hours rebooked flight was delayed by 6hrs. And then the real fun starts when you attempt to make your compensation claims. Has anyone in EasyJet Processes dept tried to actually make a claim on their own system? If they had, they would see the many (very basic) flaws. It is truly jaw-dropping. GET YOUR ACT TOGETHER, EASYJET!!
| 1
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Jet2.com
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A person next to me fainted as they are no window shutters,I had to move seats with her,a would have thought the air hostess would have dealt with that.Wasn't managed well.
| 2
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Ryanair
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A pity that we can't give a Zero! Last time we fly with Ryanair!! We took our flight from Charleroi to Las Palmas where our handbag was accepted. In Las Palmas when we where waiting to board a very rude and unpolite lady took us out of the line to say that we had to pay 92€ extra! How is possible that at one airport you handbag is ok and on your way back you need to pay extra! Never again we will fly Ryanair in the future!!!
| 1
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Jet2.com
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A pleasant and trouble free experience. Well done Jet2!
| 5
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Turkish Airlines
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A pleasant surprise. In a narrowbody aircraft type we weren't expecting any IFE, but much to our pleasant surprise, there was and a huge international selection at that! Even though it was barely a 2 hour flight, it made the experience a lot more comfortable. Check in counters were smooth and efficient and did their job well. Seat pitch presented a decent amount of legroom for a narrowbody plane. Breakfast served was delicious too, and with metal cutlery no less! First time on Turkish and I'm impressed. Only downside are the long queues while transiting in Istanbul but I hope that would be sorted out after the new airport opens next month.
| 9
|
SAS
|
A pleasure flying SAS: fast, efficient pre-flight telephone support solving luggage issue, super kind and service minded personnel all the way, very nice airport and cabin facilities with a Scandinavian Design touch, clean, and spacey even on Go+. Have traveled 4 times the Globe with SAS, often transatlantic - always good and even steadily improving. My favorite air carrier for sure (MD, not affiliated with SAS).
| 8
|
Norwegian
|
A polite inquiry about incorrectly deleted frequent flyer points was met with lazy, dismissive, factually incorrect and borderline rude customer "support" messages. I was one of their most faithful business customers for over a decade, but have been disgusted and shocked at the response to my inquiry. Shameful, and I will not be using this airline again.
| 1
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Grupo IAG
|
A premium price for a sub-par product - flew BA (031/032) LHR and HKG and return in May. We had originally booked when the aircraft was allocated the club suites - paid for seat selection. A couple of months prior to the trip, the aircraft was changed to the 2/3/2 layout with the yin/yang seat configuration. We had been allocated 2 of the 3 middle seats, so paid again to select the window and aisle. The hard product is poor - the seat space lacks any form of storage that remains accessible when the seat is in the flat position - nowhere to put specs, a book or phone. Additionally, the window seat passenger has to climb over the feet of another passenger to use the toilet etc - really poor layout. The planes on both legs of the journey were tired and shabby. The crew on the outward journey were enthusiastic and helpful - the return crew seemed less adept at managing the service. The outbound catering was acceptable - but the presentation on tiny plates does not compare favourably with competitors. The catering inbound was very poor. The welcome ‘champagne’ was truly awful. This is a poor product at a premium price - and sad to say, this pair of self-funding passengers won’t choose to repeat the experience. The lounge at Heathrow on the outbound sector was packed to the rafters and was a poor experience. Very disappointing.
| 3
|
Jet2.com
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A premium service at economic prices.Extremely friendly staff.Supremely well organised from booking to arrival destination.
| 5
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EasyJet
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A problem while doing the check-in to get the boarding pass and I got no help.IA is not ready for a customer service.When a "human" appeared I just got a message but no answers. They wait without saying anything. In 5 minutes the chat must be restarted.They asked for the email and they do not answer.Waiting times are too long.I feel the obligation to share this with other customers. It is not professional.
| 1
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Turkish Airlines
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A process that should only take 30 seconds is already taking weeks, because TA website (and app) is not working and they refuse to take responsibility for the consequences. This is very frustrating and disappointing for us may be even resulting in us forced to cancel instead of changing, which would cost us up to 2000 euro. My experience with Turkish Airlines during flight always has been very pleasant. However, the customer care is the worst I have ever experienced. We had booked semi-flexible tickets and wanted to change the dates (which would cost 65$ per ticket, but should be no big deal otherwise). I tried to change the flight on the Turkish Airlines (TA) website, but I got an error: "Unable to process your request, please try again later." Which I did a few times, before calling the Customer Care (CC). They couldn't change it either. So we had to file a 'Feedback ticket'. Which we did. The first week after filing the ticket, I called every day, people promised to call me back in a few hours, which never happened. After a week I got an email from TA that they had tried to called me, but couldn't reach me on the number provided. It turned out that they entered the country code incorrect. They had closed the case right after this and I had to open a new case. Restarting the process. At the day of writing, TA still hasn't taken any responsibility for the fact that their website is not working and leaving us with the consequences of it.
| 2
|
EasyJet
|
A professional disgrace. Blatantly mislead paying customers. Ground staff are oblivious to the term customer service. Delay after delay. No explanation, no apology, just live with.
| 1
|
Jet2.com
|
A professional team working together to make our journey comfortable and enjoyable
| 5
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Jet2.com
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A professionaly managed flight- in all respects.
| 5
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Jet2.com
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A prompt check in process despite what appeared to be a busy terminal building.Departure was delayed by about 35 minutes seemingly because of Air Traffic Control issues.A good flight!
| 4
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Ryanair
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A pure pisstake you pay for your flights then the emails start if you want to sit together prebook your seats .We paid for 2 tickets you should automatically be seated together.what a Fagan of an owner no wonder his pilots hate him . You got to pick a pocket or two . How he sleeps at night .in a ideal world he would be bankrupt .a True vile money grabber
| 1
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Ryanair
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A pure scandal...Departure from Tours (TUF) to London (STD)First, make us wait in a room where we don't fit, no AC, no info. 30min late...Boarding, no communication again. We are in the plain, have to remain seated and attached, and we are haven't take off at the time that we should have arrived in London...This company is a joke. I give them several chance, it was the last one.
| 1
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EasyJet
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A quick answer to my simple question once I did get to chat directly to a Customer Support (real) person.Why not 5*'s? Because of all the robotic (unnecessary), sometimes repeated answers, that come back from "the system" before the chance to actually ask a real person!!
| 4
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EasyJet
|
A quick flight from Basel to London turned into a 3 day and $2k nightmare after easyjet was delayed over 3 hours. They say they will help you with expenses, but I was quickly denied (and I only claimed the $600 rebooking fee Norwegian charged me). I also had two suitcases with my ticket, which they said wasn't in their system and needed to charge me again even though it was on my phone. Long story short, this airline clearly isn't worth the headache. I wish I would have listened to the reviews. Hope this helps.
| 1
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Air Europa
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A quick glance at Air Europa's social media accounts tells you all you need to know about this rogue airline. They don't pay refunds for the flights they cancel. 'They can only offer a voucher'.The thing is under EU law if your flight is cancelled for any reason you are due a full, CASH refund. But Air Europa doesn't care about the law, it doesn't care about it's planes (which are filthy and old) and it most certainly doesn't care about it's customers.I tried several times to get a refund but was greeted with some very hostile phone agents who lied though their teeth to try and convince me I wasn't due a refund.I was fortunate in I that was able to initiate a chargeback on my credit card to get the money back that was fraudulently taken. If you can I recommend you do the same as you won't get anywhere with this companies crooked customer service agents.Avoid at all costs. The flights may look cheaper on comparison websites but when you factor in the hidden costs are no better than more reputable airlines.
| 1
|
EasyJet
|
A quick, efficient, friendly service from easyJet. The plane arrived on stand from a previous sector and was turned around in less than 20 minutes! The crew on board were welcoming and a credit to the airline. Only thing which let it down was the slow ground service at Belfast Int’l in unloading but not the airline’s fault. Overall, a great experience. Will definitely use easyJet for my next trip!
| 10
|
SAS
|
A quite ridiculous experience. There is no distancing to speak of inside a full, six seats per row single-aisle plane, which makes any announcements about procedures or rules designed for Covid safety absurd to listen to, and as such the rules are probably mentally damaging to the cabin crew who seem content to unthinkingly apply them with a jobsworth attitude. One of the crew members, a large heavyset young man, was incredibly zealous about the detailed enforcement of Covid safety rules to the point where the behaviour reminded me of that found inside the Swedish penitentiary system, which is a "nice" Scandinavian touch, as offensive as it is. For example: one is not allowed to change seats at any time, even if it would improve social distancing, if sleeping while your facemask is not covering your nose and mouth you will be woken from sleep and ordered to correct that grievous error, the order in which groups of rows embark or disembark makes no difference at all to overall Covid infection risk, due to no distancing during the flight. I am not afraid of Covid, I would not fly if I was, but I prefer my rational sensibilities intact. Fly with the cheaper, less ridiculous remaining competitor airline on this route instead.
| 1
|
Grupo IAG
|
A rather empty and quiet flight to Tel Aviv, very friendly cabin crew and due to the emptiness of the flight I had an entire row to myself which allowed me to work easily and have as much space as required. Unfortunately upon landing the breaks overheated and we had to wait for the fire crew to cool them down which delayed us. Otherwise an overall excellent flight on BA's part. This was the first time I have flown this flight and it has actually taken off at the correct time.
| 9
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EasyJet
|
A real nightmare. Over late, created lots of issues, they don't restock so bearly any food on flight as it was 3rd one of the day, check-in over an hour so a disaster . Return left when it was supposed to land. Ridiculous and bearly any food either! A disaster with kids between waiting time and plane. And when I wrote to them to complain, they just sent a stupid message with FAQ and answers. Totally useless. Not worth a penny. Plus as it was not 3h late they don't even feel concerned to handle my request. Fly with any other but forget EasyJet during summer. Security tell u no food or drinks and after u can't even buy any on the plane. A real joke.
| 1
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Vueling
|
A real rip off, paid for the cabin trolley 150% of the ticket price upon boarding as it was larger than an underseat bag
| 1
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Ryanair
|
A real scam. Flight canceled, tickets not refunded. No possibility of contacting them by phone, do not answer the email. We are dealing with a Europe-wide scam covered by their government. Never again !
| 1
|
Grupo AirFrance-KLM
|
A real scam.i purchased a ticket from amsterdam to catania passing via milan.Only they did not clearly state that this flight was from amsterdam to milan malpensa and then i had to go on my expenses to milan linate airport to take the 2nd flight to catania.Thie first flight was in delay and i had to spend 115 euro to go the other airport by taxi to not miss my second flight.This ticket was done by klm website,searching a flight to catania from amsterdam.When i contacted them they refused to help me in any way,not even by refund me money i spent for the taxi.
| 1
|
Norwegian
|
A real shocker. Flight delayed technical issue. I understand these things can happen, however our boarding passes had already been scanned, so rather than have us wait in the air conditioned waiting area, we made to wait in the corridor, hot stuffy no communication! Staff did a runner!2 hours later finally told plane is ready, a mad rush like a rugby scrum, a real hollow apology from disinterested looking staff who looked like they didn't want to be there, snd were borderline rude as well. Maybe they need some training from Virgin or British Airways.The plane wasn't particularly clean either and then there was a delay getting off the plane as well! Seemed that all day none of the planes were running to schedule!The food on board smelt disgusting as well, spaghetti bolonaise in a cup anybody? Properly took the pi** with the water as well. Never again.
| 1
|
Jet2.com
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A really Lovely Steward who was chatty, friendly and gave me time to choose the correct aftershave gift for my husband, on a return flight from Skiathos on evening of 9th Sept 24
| 5
|
Turkish Airlines
|
A really bad service. The worst ever. They didn’t help me, always give me wrong instructions. I bought a new ticket and they don’t advise me well and also take a big penalty. They took a lot of time with my lost baggage. The customer service in ticketing in the airport doesn’t speak English and can’t understand well.
| 4
|
Grupo IAG
|
A really excellent journey. Lounge not overcrowded in late afternoon, plenty of edible food. Easy boarding. New Club World Suites great and compared to when we last travelled in them a year ago food and drink back to previous standards- choice of individual wines rather than bland blends, courses served individually with cut glass and china. Beef cheek really tasty as was a surprisingly good soup. Crew excellent. Good choice of movies. Breakfast after a good night's sleep- fruits etc first, couldn't manage the full English which was offered. Arrival on time. What more could you want? Not quite up to Gulf standards overall, but BA seems to have eventually got its business class back to standard
| 9
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Ryanair
|
A really good addition to the Ryanair website and your personal bookings is the ability to store all your Covid documentation along with your boarding pass. I have just left Newcastle Airport and most passengers are struggling to access all of these forms in various locations on their phones. No need
| 4
|
Grupo IAG
|
A really good flight to Gran Canaria from Dublin and return 2 weeks later with Aer Lingus. Treated with great customer skills from high quality staff - it knocks most "bucket and spade" flights out of the ring. It was a 4.5 hour flight, and we had to pay for food/drinks etc - but nevertheless it was better than most flights of its type.
| 9
|
Jet2.com
|
A really great service and a truly professional team. My only negative feedback is that our flight was at night and had many families on board. I think the cabin service process should be to ring the call bell and not have bright lights and what feels like excessive noise when you are tired. I would have honestly then been able to have given 5 stars.
| 4
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Ryanair
|
A really horrible experience with them. Don't fly with them, they just want your money.I have nothing to add, all was bad.
| 1
|
Lufthansa
|
A recent flight from USA to Denmark was changed due to a late-arriving aircraft. The initial 2 hour delay would result in missing a connecting flight and therefore cause a 10 hour layover at Frankfurt Airport. The flight was rebooked by extremely helpful and efficient USA customer service, but a pre-purchased bag could not be transferred to the rebooked flight. USA customer service said that I should email to have the bags refunded when I returned. I did this but was denied a refund because I should not be entitled to compensation on account of the initial delay being less than 3 hours. After an ongoing and frustrating email dialogue, during which Lufthansa deemed the case closed several times, my persistence paid off and I received an apologetic email which cited high work load as the issue and agreed to refund the cost of the bag. The process was a frustrating waste of time.
| 2
|
Ryanair
|
A recent holiday with Riviera Travel was very much enjoyed and the included tours were excellent as were the tour managers, guides and drivers that accompanied and helped us throughout. The only negative I would personally offer concerned the carrier Ryanair where folks were treated little better than herded cattle. This is the first occasion we have been made to stand in a departure lounge for almost thirty minutes prior to boarding on both flights with no availability for seating and then after being seated on the aircraft having to tolerate a minimalist seat pitch sitting almost bolt upright for almost two hours. I am fully aware that this is a low cost airline but the way this company are allowed to operate leaves much to be desired. They have little awareness of customer comfort as their important priority is to screw every individual for every Euro they can during the time we have the misfortune of being in the Ryanair flying prison. This exploitation was also evident after the constant bombardment during the flight of the Ryanair consumerism and being constantly seduced by the array of rubbish they were trying to sell us disguised as edible food!. I was also displeased to have been subjected to a £20 surcharge by Ryanair as a guarantee for sitting by my wife on the aircraft. I have nothing but gross distain for this uncouth individual O'Leary.
| 1
|
Jet2.com
|
A refreshing change from Ryanair.I like the efforts to maintain the schedule.Pleasant crew.
| 5
|
Ryanair
|
A regular Flyer with Ryan Air and following Government advise not to fly to Italy unless essential. Due to forest fires and a 5 day isolation restriction on arrival. I paid for their insurance, baggage, seats and flights. Waited for online chats for an hour on three occasions for advise. I was on the online chat on the 16 August trying to change the flights and system error. Got back in touch with them on the 17 August and told I was too late to change. I would have to pay again I tried to explain this but gave up as they are too robotic and don't listen to reason. I lost my £150 because a few hours late even though was trying to sort the flights out on the 16 August. Too robotic not sympathetic at all. If they read the transcripts they could see I was trying to change this on the 16 August.They are always sending emails encouraging you to fly and I thought would protect the flights by taking insurance in case advised not to travel. Last time I book early, baggage, seats and take out their Insurance. If I never done this the flights were only £9.99 outward and £30.00 return. I would of only lost £40 and not £150. Thank you Ryan Air for your robotic customer service. Another loyal customer you have annoyed.
| 1
|
Jet2.com
|
A regular flight that was on time
| 5
|
Jet2.com
|
A relatively smooth experience flying with Jet 2
| 5
|
Jet2.com
|
A relaxing flight to our holiday destination with no issues.
| 5
|
Jet2.com
|
A relaxing flight ✈ï¸, due to friendly aircrew and updates on weather, speed, arrival time, overall excellent flight, will use jet2 again.
| 5
|
Norwegian
|
A return trip from Malaga-London Gatwick-Malaga and Norwegian was chosen as it was leaving in 6 hours and I needed to get to the UK for a family emergency. Although I booked so close to departure, the fare was very reasonable so good to see they don´t take advantage of last minute bookings to charge the earth. The flights were crewed by AGP based crew and on time. The planes are immaculate and the free wifi is great although it is nice to think there is somewhere where the internet doesn't work. I was slightly let down as the crew seemed to be more interested in talking to each other than assist with boarding. On the return leg which was full, they did not make any effort to gently tell people to open the aisles or store their baggage quickly which made boarding take ages. The Senior crew member back into AGP was Scandinavian and you could tell so maybe I just need to fly them a few more times. Overall OK but I did not see them to be superior than other low cost carriers.
| 8
|
Lufthansa
|
A ridiculous lack of space to accommodate passengers for intercontinental travels. Catering was really bad. No options. Pasta was the menu and that's all. Cold wrap was served as breakfast which I didn't try. The crew did what they are supposed to do. Nothing to complain about them.
| 3
|
Ryanair
|
A rip off! I thought I was getting a good deal, only to find that they use every opportunity to charge you...I ended up spending more than I would have if I paid for the ticket a few hundred dollars more w/ a different airline. I regret traveling with Ryanair. I will never fly with them again. They should not be able to get away with such poor service.
| 1
|
EasyJet
|
A ripped off airline. We were flying from Egypt flight number: U26424 with my boyfriend, we were queueing to check in though we already check in online and the people in front of us was carrying multiple huge hand carry bag; me and my boyfriend just had 1 backpack each and they let them go except us. Fair enough that my bf bag was a bit bigger and we paid for the excess fee which £60 but the surprising part was the lady asked us to pay in cash!!!! And she hid the money under her stuffs. We didn't get any receipt and she said we can carry our bag. We were really treated unfairly just because my boyfriend don't have a British passport. I mean we paid for the bag as it didn't met the criteria as a hand carry and she allow us to take the bag with us, it doesn't make sense at all. We don't recommend this airline to anyone and we won't never ever book a flight again with them. They will just rob you.
| 1
|
Jet2.com
|
A round fantastic
| 5
|
Ryanair
|
A round trip flight for a weekend break started with the usual queue after queue, wait after wait staff not entirely sure which gate we will be departing from and the inability to actually put you carry in luggage anywhere near your seat (forget "priority" it is merely a device to charge to to take carry on, you still have to fight in the gladiators arena to get a space). The stewards/stewardesses were as interested in the embarkation/disembarkation as a child with adhd thrown into a 3 hour classical English lecture.Once we were in the air, we had the usual rounds of snacks and drinks offered, with the ham and chese panini being the sole positive of the entire experience.Upon descent into gdansk, we had to go around due to fog. A 2nd attempt was also aborted due to visibility.This can happen and we were rerouted to Warsaw (about 340km away). The updates from the cockpit were a mix of engine sounds and a bulldog chewing a few wasps. The stewardess when asked about where we were going said south. Great, that cleared that up. Eventually we were told Warsaw and further updates would be given later.When we arrived in modlin Airport we had further wasp chewing sounds from the flight deck and were swiftly evicted from out metal transport tube. It took a further 15 minutes after collecting baggage before being told that there may be a bus in an hour and a half. Though not sure where that came from as there were no staff anywhere to be seen... All done by Chinese whispers.So stuff that as it may never occur and sorted ourselves out a train.On the return trip, we check in and go to our gate. We were about an hour early, so took a seat and decided to chill. Gate closes at 1830 (haha yeah right!) and at 1815 a change of gate occurs, (Ryan Air used to be indecisive but now they aren't so sure). Everyone bolts like a herd of wilderbeat on the plains trying to outrun the cheetahs (see what I did there?!) to the new gate.The gate opens and we are all let through the door to freedom and our flight! Hoorah!!! Wait, no we weren't (haroo). Instead we get stuck in a stair well waiting for a bus which quickly becomes the proverbial anchovie can to take us to the plane.At this point I would take any alternative to Ryanair, even if it involved the attempted lasooing of hundreds of seagulls to carry me and deal with the mess that would inevitably fall on me during the process.I am writing this as we sit on the plane, already 15 minutes late, but I have a good feeling about the rest of this trip...
| 1
|
EasyJet
|
A rude customer service on board. The cabin is dirty. It is like they don't clean after the previous flight. The body language presents racism and idiocy toward clients. Hope you had a better experience than me. I took thr flight from Catania to London Gatwick. Deeply disappointed.
| 1
|
SAS
|
A safe and well known airline with deplorable business practices. We had to change flights (our choice, not a cancellation by the airline) and bought replacements. The refundable portion of the fare has still not been refunded 10 weeks later. Their local office has been closed and the nearest alternative refuses to handle complaints not relating to passengers from that country. Multiple requests on Facebook (seemingly, the only avenue for asking the question other than post) for information about the expected date for the refund are simply met with a cut and paste response asking us to be patient. I don't know if the airline is disorganised, deliberately using passengers money to fund their operations or financially unable to make the payments. Posts on Facebook suggests that our experience is not uncommon. If you're considering booking with SAS, please consider our experience and have some certainty that your booking will be refunded promptly if you or they cancel.
| 1
|
Jet2.com
|
A satisfied customer who would definitely use Jet2 again. On the outbound and return journey the flight was on time. The cabin crew were very nice and the Captain was very informative.
| 5
|
Norwegian
|
A scam and horrible customer service. I will never use Norwegian again. Got delayed over 12 hours, denied rebooking and waited several months for Norwegian to respond to a compensation claim that they then denied despite that they are legally obligated to compensate.
| 1
|
Turkish Airlines
|
A scam for refund policyI called the support before I booked the tickets. I asked if I can get fully refund on my return tickets, and the support said yes after the 1st outbound flight. And of course I booked the flexible tickets."They wrote FULL REFUND when you book the ticket"Then when I ask for the refund, they only gave me $120 which I spent $850 on the inbound flight including $400 to upgrade my ticket into flexible one.It's totally a scam. I have tried a month but they just never accept it. Never try Turkish airlines again.
| 1
|
EasyJet
|
A schedule change fiasco was easily dealt with and a new flight closer to my original time confirmed.
| 5
|
Jet2.com
|
A seamless journey from Leeds Bradford to Geneva, and return. All the Jet2 staff, I had an interaction with, were very friendly and helpful. I flew out on 23 Dec and back 29 Dec - so a very busy time.
| 5
|
EasyJet
|
A second consecutive holiday spoiled by cancelled flights and the refund not even started to be processed after 10 working days. Appalling service. I will not book Easyjet again
| 1
|
Turkish Airlines
|
A series of cancellations at Erbil International Airport on Sunday 26 November 2023, no customer service, they send you an email asking to manage your booking on the website but the website is down, they sent one employee after ages of waiting, and he could barely respond to the customers questions before he left.Just a horrible negligent company, and never again!!!!!!!!!!!!!!!!!!!
| 1
|
Grupo IAG
|
A serious medical problem appeared while I was onboard. I informed the crew and they helped me out. Unfortunately I was in transit but travelling further became too difficult because of how unwell I became. Also I could not find my way back home in my condition. Thankfully the crew has helped me in every step of the journey until I returned back home. It was a stressful experience but the crew of British Airways made it way more tolerable.
| 10
|
Vueling
|
A serious system problem overcharged my girlfriend for her additional baggage. The Iberia/Vueling supervisor came to check, and instead of checking the purchase receipts, he just shouted: "I don't care about your receipts, if you want to board the flight, you have to pay for it." My girlfriend started crying from his rudeness, and I asked for his name. The male supervisor declined to disclose his name and was personally offended when asked. The supervisor asked why his name was needed. I explained that I would like to file a complaint for his lack of cooperation and rudeness. The supervisor said that I was prohibited from boarding the flight! He demanded my documents, however, he soon found out that I was not part of the flight. The supervisor further asked "Who do you think you are?" I stopped responding him, as the supervisor started facing me off in an aggressive way, I didn't want my girlfriend to miss the flight. The supervisor continued "Do you think you can do anything against me? … Welcome to France, you have no power against me, I can do whatever I want." The other employees of Iberia were impressed with the supervisor's behavior. They were kind and tried to console my girlfriend, but could do nothing about the overcharges. He was taking care of Iberia at 7:25pm on June 24, at Charles de Gaulle.I filed a complaint at Vueling, but the systems for complaint of the firm are terrible. The whole experience at Vueling is not really impressive. I feel like they are so focused on overcharging customers that it is a very sad pricing tactics.
| 1
|
Ryanair
|
A set of sharks. I mistakenly put my wife's married name on the booking and not her maiden name, which is in the passport. After 3 hours of getting verification I was advised that to change her name would cost me £115......for a £65 return flight!! so I have booked another ticket,
| 1
|
Wizz Air
|
A sham of an airline. Real con artist and zero service.
| 1
|
EasyJet
|
A shambles of an airline, used to be so good, totally lost their way, if I can help it will not use again.
| 1
|
EasyJet
|
A shambles of an airline. Moved my flight (internal to the UK) twice in two months, with me having to pay a considerable amount of money to rebook. Instead of cancelling a flight, they move it (in one instance from evening to early morning the same day). To me this is a cancellation not a reschedule but the poor customer has to pay for changing the flight.
| 1
|
Jet2.com
|
A shambles.Nobody to assist, customer service closed and 4 hour delays. Eventually given a £10 voucher, ordered food and went to use it to find they didnt work. In a queue of many people it was completely embarrassing.
| 1
|
Jet2.com
|
A shambolic disembarkation on arrival at Leeds especially for those with Special Assistance. According to one member of the Jet2 ground staff - a complete breakdown in communication.
| 3
|
Ryanair
|
A shame and a disgrace...this is NOT the moment to keep several hundred people crammed together and shuffling forward to check-in..multiple flights with just three check-in staff! Finally got through, in time to run from security to the gate.really never never again
| 1
|
Ryanair
|
A shame the money is put before the customer!Dublin - Venice Flight FR831Ryanair how low have you stooped for money! Your policy say you are a low cost fare airline, but you are anything to scam customers out of more money!! I traveled years in a row with the same cabin bag and I had no problems even checking the luggage in the luggage frame size. But all of a sudden, on Friday the 17th of January 2025 the same cabin bag was no longer good for the Venice flight because the suitcase zip came out of the frame by less than 1cm. For this reason the staff enforced a payment of €75 for my bag if I would like to embark on the plane. The rudeness of staff was unbelievable!Ms Kelly Anne Myles you need professional training by Ryanair. Probably you are getting bonuses by raising your voice to go and pay the fees if we wanted to travel. €75 for a cabin bag on top of €40 when I purchased the plane ticket, just because the zipper came out of the frame a few mm, this is ridiculous! Unfortunately I was not the only one facing the same problem. A huge crowd experienced the same treatment. The stress they put on me resulted to lose my passport in the aircraft and at Italian boarder found out i lost my passport and cabin crew had to search 45 minutes the aircraft. Thankfully they found it but results delay and all is because of stress she put on me at Dublin boarding desk. The frustration and stress experienced made me to avoid Ryanair as much as possible in future and I will no longer recommend it to my friends. It's a shame the money is put before the customer!!
| 1
|
Grupo AirFrance-KLM
|
A shame there is not a ZERO star option!Air France is refusing to give refunds for Covid-19 cancelled flights. They are treating the money of their customers like an interest free bank loan whilst those same customers are having to take out personal loans to pay bills.Corrupt, Law breaking and immoral. I will NEVER choose to fly wit Air France again!
| 1
|
Grupo AirFrance-KLM
|
A shame there is not a ZERO star option!KLM is refusing to give refunds for Covid-19 cancelled flights. They are treating the money of their customers like an interest free bank loan whilst those same customers are having to take out personal loans to pay bills.Corrupt, Law breaking and immoral. I will NEVER choose to fly with KLM again!
| 1
|
EasyJet
|
A shocking experience when a cancelled flight and no customer service representative at hand to offer advice. It was a case of being handed an A5 sheet of paper and "get on with it yourself!"It was clear the flight had been cancelled in advance of our arrival at the airport as we were there 3 1/2 hours in advance of our flight and the departure board suggested 4 hour delay and therefore the flight hadn't left the UK so we were not going to be returning on it.I will never use EasyJet again. It was anything but Easy
| 1
|
Lufthansa
|
A shocking experience with Lufthansa and its Customer Relations department. I was promised a full refund on 1st July in writing - no action thus far, despite chasing them on a monthly basis. Not impressed.
| 1
|
Grupo AirFrance-KLM
|
A short 1hr 20 min flight with Air France but every expectation of a business class fulfilled. The leading lady in charge of our cabin section went from seat to seat to greet every passenger before safety announcement, then mid flight after meal service to check if more can be done. Finally just before landing, a personal "good bye" and "thank you". (You can only expect this in first class of a rival airline serving the same route). In flight meal service was impeccable, the meal (described as snack) was actually a "duck confit" and was offered choices of sauces, one of which was a really surprising French hot pepper sauce but one of the best ever tasted. In subsequent conversation, a "take-home of a few sachets to share with family" was offered and gladly accepted. Given the expected short-flight, one is even more surprised wine is offered to be tasted before pouring. Intentions such as lowering of seat arm and clearing of glasses were expressed and carried out politely and fluently, small details that impresses. Overall, one of the most impressive 1hr 20min business-class experiences on the Singapore-Jakarta route past 25 years.
| 9
|
Grupo IAG
|
A short BA euro trip and this is where BA excel. Clean aircraft, good crew, professional, on time (within LHR standards) and a good value product delivered. Pity the in flight food sales were not a bit more exciting and appealing as more than a few asked about the non existent hot food options. But good overall. Check in self service is great now once you know how to use it with plenty assistance on hand for those who can’t.
| 8
|
Grupo AirFrance-KLM
|
A short but and well managed flight. No remarks.
| 4
|
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