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10
Lufthansa
7 August 2016 I filled a complaint/request on the Lufthansa website. I got a polite answer back that they would answer asap. In October 2016 I asked for a status and feed-back and received the same auto generated message. Today is the 17 April 2017 and I have heard absolutely nothing. Thank you for flying Lufthansa!
1
EasyJet
7 EasyJet flights in two years - cabin crew seem to have become rude and even ruder this year 23.14 take offs and landings - 50% of the landings could be described as a hot landing/ rushed/ or plane fing scary.Last one, the pilot was so far up lgw runway, he was lucky to stop before the end of the runway .Recently flew with BA - breath of fresh air
2
Pegasus Airlines
7 Jul 2014 Aberdeen - Dalaman. Return 21 Jul 2014 Dalaman - Aberdeen. My 3 members family flew from Dalaman - Aberdeen. I arrived at the check-in desk only 30 mins before my flight due to a shuttle transfer mistake. The check-in desk was closed after talking to the check-in staff a few calls with security and the Pegasus captain I was checked in with 3 suitcases fast tracked through passport control security checks and boarded the plane 5 mins before take off. Check in Staff were not so friendly (no smiley faces) but very efficient. When I arrived at Aberdeen Airport I predicted that our luggage/cases would not make it until the next flight. What a surprise when we found our 3 cases were within the first 10 cases.
10
Lufthansa
7 airlines have 5 gates in Arlanda, we wait more than 1.5 hours to check in luggage but he could not work correctly and properly, he says: you are on standby, maybe get a seat and not because he works very slowly . It's not my problem Luftansa doesn't place the right and talented person in Arlanda, it's Luftansa's problem.Warning: you who fly to Canada must have a US visa with you, Luftansa does not communicate anything in this situation to people because the flights cross the US air border (Luftanssa only wants to know money and blow people).Then we come to Munich and she told us you had no one to check in online because you have no one's seat and you are on stand by (how are we going to check in when the system and the app do not accept). I fly with Air france in 2023 to Canada and their app and website warn immediately when the flights cross the US air border and I had no problem but the air ansa is the first time to fly to Canada and is the last time (no warning for crossing the US air border), I feel very sad and tired because I ran all the way from the security control to the gate in order not to miss the flight. 1 to 5 stars only 1, if possible and leave 0.5, I would leave 0.5.when luftansa doesn't have a free seat, it sells the plane ticket, now it's 6 pm but there is the ticket to buy in the luftansa app and the website. very strange.
1
Grupo IAG
7 hours delay from Mexico to London can happen, but extremely bad service in London was not expected. We had to book our own flight ticket's to come home to Denmark. Even we got in writing that BA would refund these tickets nothing has happened after 3,5 month - actually BA just closed our claim without informing us. Now we have to use lawyers to get our money -we never fly BA again :-(.
1
EasyJet
7 hours late. Their chat ignored my messages and closed the conversations I opened, so we had no way to contact them for information. Gradually increasing delay with no explanations. A puny food voucher as only compensation for a ruined day.Worst. Airline. Ever.
1
Norwegian
7 hours of flight time and a total of 2 hours of delay. Not a acceptable ratio. Oh, and no information.Not worth the money saved.
1
Ryanair
7 months waiting for refund.My flight was cancelled due to covid. I requested refund on the 17th of May 2020 and I haven't received my money yet.I contacted customer care multiple times but they couldn't help me as they are not dealing with the refunds. The customer service couldn't provide any contact for refund department either.I'm very disappointed
1
Jet2.com
7 of us travelled on the day of the IT Global Outage and felt Jet2 were organised and efficient under very difficult circumstances and did their best. There was a delay with our flight, which was understandable, but we were grateful it wasn't cancelled.
5
Grupo IAG
7 weeks and waiting for hotel refund after plane broke down and flight cancelled in Edinburgh. Speaking to customer relations there is no one trained in customer relations to handle my question and the department that looks after this does not take calls. Asked to speak to supervisor in the call centre, I was put on hold and the call was "dropped" after 47 minutes. Basically if it is not on the script there is no answer and a too hard request is put on hold... According to the floor manager it takes 60 working days to get your money back... They don't tell you that at the airport... Shocking customer service and after this experience I will try my luck for leisure and business travel with another airline. At least with the likes of Ryan Air you know what to expect and don't get BS about how you love your customers and service is everything.
1
Turkish Airlines
7 weeks out from our flight we attempted to make a change to one persons ticket for our family/group of five tickets. At this time changes to the ticket were at no cost. However for more than four weeks we were told that the last leg of the journey was unconfirmed as it was a third party airline. We must deal with them ourselves. This third party airline says it was booked through share agreement with Turkish Airlines and they must confirm. No single phone/call centre operator could help us. Of course as we escalated the issue to become urgent with emails to the head office, they can of course change the ticket, but now the last leg of the journey will cost an additional $1489 AUD with a ticket that already cost us $3,500 return Brisbane to Croatia, via Istanbul return. We could of course cancel and get a return flight home for the same cost as the additional flight price, but they informed us that if we were to cancel the entire flight both outbound and inbound would be cancelled, with no refund. We spoke to the call centre without luck, head office which re-routed to the call centre and also customer service in additional to multiple emails and many supposed 'recorded calls.' There is some language barrier, however I think most errors are also with the customer service systems.
1
Ryanair
7-5-2020: Email received to say my flights later that month had been cancelled (as expected - COVID-19).Two options were given: 1) Apply for a refund and 2) Change my cancelled flight (for free).8-5-2020: Request submitted for a refund. Email received, "Thank you for your refund application", stating that "a confirmation email will be sent when the refund request had been processed."Fast forward to July. Ryanair.com website states, "All cash refund requests for flights in May and most of June will be cleared by 31 July."August arrives - still no refund.27-8-2020: Email received, "Don't forget to use your Ryanair Travel Voucher(s)" - vouchers that had never been requested and have (until now) not been part of the equation.I managed to get through to someone on the chat facility, who advised that the vouchers have now been changed to a cash refund - a refund that had supposedly been acknowledged and forwarded for processing three and half months ago.They said I will received email acknowledgement in 24 hours and that the refund will now be processed in 7-10 days. Given the events to date I am not holding my breath, but if it doesn't happen in the next two weeks I will be claiming via my credit card company, under Section 75 of the Consumer Credit Act. Maybe I should have been less patient and done this sooner.I understand and am sympathetic to the challenges of COVID-19, but if refunds from other airlines can be processed and made in just a few weeks I am sure Ryanair could have done better. However, the desire to do so appears not to have been there.As many people will now be saying, never again will I fly with Ryanair.
1
Ryanair
7.5 hours late arrival, ryanair make it impossible to get in contact, no address, no reply to emails, and refuse to compensate, now seeking legal help for my €800
1
Grupo IAG
7/12 ready to fly home from Edinburgh to Hartford CT via Dublin. We were told the connector from Edinburgh to Dublin was late and we couldn’t fly to Hartford. We were re-routed to Heathrow and then to Boston and were told by Aer Lingus that we were ‘on our own in Boston’. We had to wait at he Edinburgh airport for 5 hours before boarding the flight to Heathrow and were given a measly 5 pound credit for food. When we complained about being stuck in Boston at 9:30p.m. They said this happens all the time. Basically they couldn’t get rid of us fast enough. A terrible experience at every level.
1
Ryanair
70 euro extra pay, just because of 2 cm in the lenght of the bag. Then freezing to the bone in front of the plain in cold Dublin weather. Wish that two ladies bloody day. Thank you. 😤😤😤
1
Lufthansa
700+ euro for a flight ticket Romania - Dusseldorf and no space for a hand luggage. Every time I fly Lufthansa I'm amazed about the low quality of the services
1
EasyJet
73 attempts to call, same recorded message every time "to busy to take calls" If this is the case then put the redund option back on the website.
1
EasyJet
73 days, and still no refund!!!..I have sent countless emails and received not one reply...a complete waste of time trying to call the customer service centre....never again will I use EasyJet, all I want is my money back after they cancelled my flights back in March!!!
1
Grupo AirFrance-KLM
75th B DAY and a sincere and lovely stewardess named Barbaratook the time to write me a kind Birthday greeting and gave me some sweet little KLM gifts.Will never forget her.
5
EasyJet
7am flight from Amsterdam to London delayed by four hours - just cancel the thing and pay compensation! EVERYONE taking a flight at that hour during a weekday is doing it so they can be back in London for work - delay meant I couldn't take the flight as I had meetings (which I had obviously booked the flight to be in time for) and therefore won't be compensated for the inconvenience - complete joke and shocking customer experience.
1
Turkish Airlines
7h delay in Europe arrival is compensated by a fast food sandwich and soda. That's it. Best to fly with EU airline, you would get e600 compensation. At least incorporate cost of of travel insurance, a must if must fly Turkish.
1
EasyJet
7th December Alicante Airport,Flight to Bristol 10am, due to strong winds at Bristol Flight did not take off until 8pm, I did not wait but cancelled the flight.EASYJET offered nothing, no refund, no credit, no alternative Flight and NO Apology for the way they treat their customers.
1
Jet2.com
8 golfers all with golf bags and hand luggage a seamless check in hassle free with polite and professional staff.
5
Turkish Airlines
8 hour delay and no vegetarian food
1
Ryanair
8 hour delay informed at boarding. One week to reply to compensation claim, stating 10 work days to receive.After 10 days get told it will take a further 4/6 weeks to receive this.Absolutely joke as 8 hours in airport you obviously spend money you weren't expecting too.I have never written a complaint on here before but really annoyed at the companies attitude. While the staff wrote back lovely emails, it amounts to the same thing! They are keeping the money as long as possible
1
Norwegian
8 hour delay on a flight from Rome to Oslo, arrival in Oslo scheduled for 2 am... Re-booked the flight for the following day, free of charge, but... The new flight will also be delayed, by 7 hours. They offer food coupons in compensation, and an infinite number of re-bookings, at your own expense for hotels, of course. When asked why there are massive repeated delays on the same flight, the answer from customer service was 'I cannot give you this information'. If you need to go to Scandinavia, take SAS. This airline is terrible.
1
Wizz Air
8 hours late and apparently no compensation. Madness.
1
Grupo IAG
8 months have passed and still wasting my time with the BA team sharing the same documents again and again. Our flight from Delhi to London got delayed in December 2022 so we missed the connecting flight from London Heathrow to Vancouver. BA put us on a flight after 24 hours. On reaching Vancouver we were told our baggage was lost. Such a horrible experience and their Customer Relations person did not even look into the details already shared in December, January, April, and July.
1
Pegasus Airlines
8 of February my baggage was lost. Almost for 48 hours i have no information about its location, no one contact me. Please be careful with connecting flights from this company!Previously there were no problems with baggage during single flight.
1
Norwegian
8 of us were booked for a flight on Norwegian Airlines from Oakland to Stockholm. Then the day of departure we were notified that we would be flying on HiFly Airlines instead. First, we had ordered assigned seats so that we could sit together because we had a 2.5 yr. old in our group and wanted to be able to help care for this first time flyer. We were not given seats together. Secondly, the planes air was not individually adjustable and the plane became very hot and stuffy throughout the flight. Thirdly, we were not offered water or drinks except during a meal and were told we could only have 1 drink per person throughout the 10 hour flight. That is unhealthy and unsafe. Fourthly, there was no entertainment in English including the children's cartoons. Also when cabin lights were dimmed for sleep the lights where food is prepped were not and the whole plane was starring into the lights. So needless to say the flight was horrible.
1
Norwegian
8 weeks ago (16th of March!) I requested a refund for a flight that was cancelled. I still haven't heard anything from Norwegian.I've tried to contact them by email and phone. Last time I called, I waited on the line for 1 hour just to be told once more that I had to be patient. They wouldn't even bother looking at the request or search for my reference number.Dear Norwegian. I have been very patient. I understand this is an unusual situation, but it has been 2 months now and it's not acceptable at all. I wan't MY money back NOW. When reading other reviews, I understand you have refunded requests that you've have received much later than the one I've send you. What is the order? Why are you not responding to my request?
1
Ryanair
8.15pm flight, didn't board the plane until 8.05pm. Seats and floor were full of crisps from the previous passengers, so they obviously weren't cleaning the plane. Plane eventually took off about 3/4 of an hour late but you did get me home safe and sound, so thank you for that.
1
EasyJet
80 EUR ticket ended up in 280 :( Perhaps my own fault, but due to poor webpage layot, I got the date wrong. Twice. And impossible to call/write to discuss your mishap, just pay up and shut up.
1
Ryanair
80% of reviews here give this dreadful Co a single star.No need to say more - non existent customer care.Disgusted!
1
Grupo AirFrance-KLM
800-237-2747 is their contact number however I have been already 45 min on hold ! It is Friday morning 9 am.
1
Ryanair
85% ONE STAR RATING SAYS IT ALL. Boarded a plane in 2023 from Stansted to Corfu without a passport or any form of identification. Ryanair staff at Stansted airport were guilty of negligence and breach of security. It makes me wonder if Ryanair staff are taking airport security seriously. Ryanair later submitted fake information to Aviation ADR. Received a goodwill payment from Aviation ADR. Ryanair finally sent me an apology on 15/01/2025
1
Ryanair
85€ (70.35€) return from Malaga to Bournemouth on-time both flights and included two cabin bags with priority boarding plus optional window seats just 10€ each. Whats not to like at just 4.3p per mile, compare to the £1.83 per mile for an Uber to Bournemouth Station! Over 30 Ryaniar flights to date and never a single issue.
5
Lufthansa
87% reviews are 1 star and am sure that most of them might be wanting to give negative review, as this company is not eligible for 1 star as well.My flight from Newark to Munich was purposely delayed by 1 hour 10 minutes. This was the exact layover time at Munich for connecting flight for Mumbai. As you all can understand that if delay is same as layover, we are bound to miss the connecting flight.But nightmare starts thereafter. We had to compulsorily board Emitrates from Munich to Dubai. The seats allocated in Emirates were separate for me any my wife and the amount that we paid for Seats is not refunded till date despite multiple follow ups.Again the nightmare does not end here. After 4 hours of layover at Dubai, we were asked to travel by Air India from Dubal to Mumbai. The additional handbag that was complimentary by Lufthansa at Newark was not complimentary anymore by Air India at Dubai. We were asked to pay $200 for 6 Kilogram handbag, which we paid.We were suppose to reach Mumbai on 31/12/2022 at 11.55PM, if flights were on time. But we reached at 8am on 01/01/2023.This does not end here. Lufthansa is not at all bothered to reply to your grivances. Which clearly describes the quality of their services. Beware of this company before planning your travels.
1
Turkish Airlines
8th January 2025Turkish Airlines - extremely disappointing! I have flown with Turkish Airlines before and the experience was good (especially customer service at Istanbul Airport). However, yesterday (7th January 2025 at Manchester Airport) the airline failed miserably. No proper information or simply wrong information from start to finish about what became a cancelled flight after hours of waiting in the cold departure lounge and then sitting on the airplane going nowhere. Then the passengers were herded off the airplane - and chaos ensued.Bad weather? 'Technical fault'? Staff rota out of sync? Who knows! The staff didn't seem to know or weren't telling.A mass evacuation to an unknown hotel? Reschedule a flight to Istanbul via Heathrow tomorrow? Get a connection to Sri Lanka from Istanbul two days later? These were bits of information circulating among the herded passengers (some of whom had very young children with them, some were very old, some were disabled, and others had not eaten or drank all day).Eventually, I went (after advice from Booking.com, with whom I'd booked the flight(s)) to the Turkish Airline help desk in the departure lounge and (with the aid of a like-minded passenger - thank you!) received sensible advice from the woman at that desk (thank you) - go home and get a refund!After a huge amount of hassle on 'live chat' and the telephone, Booking.com (who also need to get their act together in situations like this) say they have put in a claim on my behalf for that refund. I've had to cancel my whole trip and apart from the very expensive airfare, that has cost me hundreds of (UK) pounds (trains, hotels etc..).Update: It is now the 25th January and still no refund! Booking.com are dealing with 3rd party Gotogate. They all seem to be incompetent!Update: It is now 9th February and still no refund. This despite is the communications continuing between me and Booking.com, me being told by booking.com and now Gotogate to contact Turkish Airlines directly at Manchester (which I did last week but no response so far).
1
EasyJet
8th July 2024. Having just returned from the holiday where apparently I had 4 seats on Easy Jet, because although booked the holiday via Newmarket, I got an email from Easy Jet `Book Your Seats' which we did and paid for, only to later find out that we had seats booked via Newmarket. It is still a puzzle why Easy Jet would send an email if we already had seats?? So in light of this there should have been 2 empty seats each way because the seats we sat in was the Easy Jet seats we purchased. Therefore, the seats Newmarket said they had booked for us should have been vacant, but they weren't because the plane both ways was full. Very strange! Someone made a profit!I booked a holiday for my husband's Christmas & Birthday present via the Daily Mail Travel Club, which was through Newmarket.A few weeks ago we received an email from Easy Jet to book our seats which we had to pay for. The Easy Jet site also mentioned about paying for `hold luggage'. Because of this we were going to take only cabin luggage. I queried this with Newmarket and they confirm that we do have hold luggage for 23 kg.I mentioned about the seats and apparently I should have by-passed this, but I didn't know how to do this as I am an elderly person not brought up with computers.I have also contacted Easy Jet.Neither Newmarket or Easy Jet will refund us for the seats we have purchased. Why did we receive an email from Easy Jet which clearly said `book your seat'? Why didn't Newmarket explain to us this we should just ignore this? Why wouldn't any of these companies show some understanding for a genuine mistake due to lack of information.One star is too high should be a zero.
1
Ryanair
8th May applied for refund of cancelled flight, surprisingly 13th May received voucher instead! This is breach of my rights! I've went to live chat and person said they will put me to queue for cancelled voucher and refund. When I've asked what happened to my Refund Application Form (I have printed copy which confirm refund for all customers and all flights booked on this reservation)- person on live chat was not able to answer and simply ended chat!!
1
Jet2.com
9 and a half hour delay
2
Pegasus Airlines
9 flights with Pegasus Airlines. 2 of them with checked baggage. The airline uses brand new and clean aircraft's, I've been lucky and ended up on their A321 Neos which are modern, have decent amount of legroom, reclining seats (better than most low cost carriers), the aircraft model is also very quite and efficient.When it comes to customer support i have nothing but positive experiences. They politely contacted me by phone and mail to let me know a booked flight of mine were canceled and re-book at another time the same day. This information was given to me several weeks in advance, i also had the option to get a refund.During the booking of my previous flight there was a problem with their website, and i did not mange to reserve my flight. However, a quick call to their customer service and the problem were solved remotely, again in a very polite manner.Compared to other low cost carriers you get a lot for your cash, think Ryanair and you will be ever so happy with Pegasus.
5
Ryanair
9 hour delay, compensated 4€.. Then fined 75€ for having a carry on an inch too big. Speechless.
1
Ryanair
9 hours delay for a flight to Rome. All we got is the offer to "wait". No refund and no responsibility... Pay a bit extra and get EasyJet more trustful
1
Ryanair
9 out of 10 times flying with this company my flights have been delayed.
1
Lufthansa
9 times i Call your services in Denmark 9 times the phonecall was end from your sideThe country that i was supose to travel change colour I and I need information with my flight- BAD very bad
1
Ryanair
9 weeks since my flight was cancelled and I applied for a refund. I appreciate there are delays but when on earth is this coming?
1
Jet2.com
9.20am from Belfast to Gran Canaria 18/3/25Bad points- Received email @4AM stating online check-in or printed passes wouldn't be accepted. Had to queue even tho I wasn't checking in a bag.Good pointsGround staff all lovely. I'm a nervous flyer and the crew onboard went above and beyond to ease that, especially Paula. She's a legend. Jade was a close 2nd lol. Smooth flight and landing. Wish all my flights were like this.
5
EasyJet
90 minute baggaren drop off af Schiphol due to criminally low staffing at the airport
1
Jet2.com
90 minutes late 40 minutes sat on run way in high temps waiting at other end to terminate extra long wait for luggage
2
EasyJet
90 minutes on hold. They are incapable or reading an email that says DO NOT refund to a stolen card yet they have done 4 times now!Never will I or any of our family fly with easyjet again.
1
Ryanair
90 minutes queue at the check-in counter, 20 minutes in a stuffed bus right in front of the plane, 1.5h overall delay on an equally long flight distance - this and a generally unpleasant experience and the fact that they try to charge you for anything but the absolute basics + constantly trying to sell you crap during the flight, not a one time experience but definitely the last one for me - never again - I'd rather row a boat to england than waste any more money on such a pathetic service.
1
Turkish Airlines
90 passengers on board this A321neo. Love the aircraft, very quiet & modern. TK hard product on this plane type is truly great. No priority boarding. Food service is still reduced to the very minimum level due to the ongoing pandemic - we are clearly used to a way better onboard product from TK: the cheese sandwich being served these days is particularly revolting & I will never understand why they stopped serving hot drinks & drinks other than still water. Pandemic is being used as a pure excuse to cut costs. Crew was fine, cabin chief was really professional & pleasant to speak to. Wi-Fi did not work for the whole flight. Landed 30 min ahead of schedule. Food offering at the Istanbul airport Miles&Smiles lounge has been improved, which seems promising. Quite strange to see Istanbul airport not as busy as we were used to. Great price considering I purchased this ticket literally the night before flying.
7
Ryanair
900 million profit for last year and he harps on about not having the resources to pay customers there money back .Micheal O'Leary your a disgrace.the airline industry would be better off without you.sitting on millions of pounds in your bank account earning interest while customers are fighting for there money back.I hope one day your company goes bankrupt
1
Ryanair
95% of the time there are no issues with their flights, occasionally rowdy yes, but they get you there safely and on time (normally).Too many keyboard warriors on here just to have a rant because of one bad experience.You get what you pay for, no frills but arrive alive. If you want pampering and first class experience then pay for it elsewhere, otherwise enjoy the money saved on the flights on an extra meal out or drinks out somewhere.
4
Jet2.com
99 percent sure my wife and I got COVID from the flight home from Gran Canaria as we had 3 people coughing constantly beside us. Is it too much trouble for your staff to ask people like these to wear a mask ??
1
EasyJet
9th March 2022, Munich to Gatwick. Ground staff an utter disaster. EasyJet is still firmly stuck in the Covid era. Absolute chaos boarding. A totalitarian attitude, similar to the darkest times of Covid. This is EasyJet German ground control, out of control. Firmly stuck in a mask police state attitude. Shocking, they can't seem to move on from having total control over people.
2
Jet2.com
9th September there was some delay after arriving at Terminal 2 in Manchester from Funchal Madeira, as we should of landed at Terminal 1. The airport authorities had to bus the passengers across.
4
EasyJet
: "I had a terrible experience at this easy jet flight The staff was rude and unhelpful they are racist specially one of the on gate NO 88 stansted airport departure , and the services was poor at the time . I would not recommend this flight with easyjet to anyone."
1
EasyJet
: K31SR4F (8786609583)Warning!!!!! Worst kind of experience. Forced to go through Travellink to buy ticket, that was said to be rebookable, after more than 40 hours I was FINALLY informed that I could not get a refund since I had bought the ticket through an "agent". So no, I could not cancel. And I was adviced to write an email and explain why I had to cancel (emergency medical reasons. Relative with terminal cancer in hospital i UK. had to reschedule the trip to go and see her, since there is less time than I initially estiamted.) So it's not even a casellation. It's a rebooking. And I was forced again to go through Travellink and buy a new ticket at double the original price, which is alright with me, as long as we get the refund of the first ticket. And you really really need to do something about your service agents. Their English i so poor that I could hardly understand what they were saying! And I'm fluent in English, as you can see. So 46 hours of my life, cheated out of my refund.Warning has to be issued!
1
Ryanair
:( This airline is so strict about bags and makes you check your backpack for $50! There was ton of leg room and our bags would have fit but they made us check them just so they could get more $. Also the staff wasn't very helpful, the airport was dirty, and the seats didn't have any holders/mesh nets so we had to hold all of our belongings in our lap the whole flight. Would not recommend !!!
2
Vueling
:-( :-( :-( :-(
1
Vueling
=== English version below ===Wat heeft Vueling toch een verschrikkelijke klantenservice. Keer op keer maken ze het weer waar wat er over hen gezegd wordt. Vlieg niet met Vueling en betaal liever iets extra's. Sinds september 2022 al achter onnodig uitgegeven geld aan het aangaan, doordat wij door hen langere periode op een eiland vast kwamen te zitten. Nu al meermaals alle facturen etc. naar Vueling doorgezet onder het afgegeven Case ID nummer 05750240. Gisteravond kreeg ik opnieuw een mail met "In regards to your claim, we would like to inform you that we are still awaiting the documentation remaining, which was stated in our previous e-mail, please attach:- Invoices of the expenses ocurred". Na voor de zoveelste keer de mail te hebben beantwoord, krijg ik deze ochtend plots een autoreply met: "This is not an operative email, please contact us through ww w.vueling.com".Het is om moedeloos van te worden en ik ben er dan ook echt helemaal klaar mee.---------------------------------------------------------------What a terrible customer service Vueling has. Time after time they live up to what is said about them. Do not fly with Vueling and rather pay a little extra. Been chasing unnecessarily spent money since September 2022 due to them getting us stuck on an island for an extended period. Already forwarded all invoices etc. to Vueling several times now under the issued Case ID number 05750240. Last night I received another email with "In regards to your claim, we would like to inform you that we are still awaiting the documentation remaining, which was stated in our previous email, please attach:- Invoices of the expenses ocurred". After replying to the email for the umpteenth time, I suddenly get an autoreply this morning with: "This is not an operative email, please contact us through ww w.vueling.com".It is discouraging and I am really done with it.
1
Lufthansa
>£1,000 of refund outstandingIt's now been over five months since my flights have been cancelled, despite repeated promises by the customer service team I still have not received my funds. Compare that to BA who refunded me within a matter of days (and actually replied to phone calls to rather than hanging up on me after hour long waits).Absolute disgrace this Company is being bailed out by taxpayer money and does not refund cancelled flights.I will give them another week before starting legal proceedings.
1
EasyJet
@Easyjet is Worst customer service ever - Trying to cancel a flight as they amended my flying time as its 7 hours from my original flying time. Tried to phone now 3 times and have been kept on hold for over an hour each time and no one has answered. Appreciate it must be a busy period. But there should be a system in place to answer a call after at least 15 mins or at the very least 30 mins. They should not keep you on hold over an hour. They should call you back after 30 mins. What's made this process worse is that I have had a personal bereavement in the last couple of months so I was hoping this could be a quick and efficient process.
1
Norwegian
@Fly_Norwegian#FlyNorwegianShamelessly lied about refunding my parents-in-law cancelled flight during the COVID19 pandemic in 2021! Neither was any "store" type of credit towards future flights provided.All of us will NEVER fly Norwegian again most assuredly even if prices were lower!References: WCFUUM & WAIEOWSupport ticket # 328-7332930573
1
Lufthansa
@Lufthansa SCAM beware of one hour connexion flights with Lufthansa it is a scam. No flight will be there for you and you will lose one day of traveling plus lose money.#STOPCONNEXIONFLIGHTSSCAMS
1
Ryanair
@Ryanair is a big fraud, when you book flight, they will not tell, you need to pay extra to allocate seat and luggage and £55 for airport checkin.
1
SAS
@SAS, I happen to travel a lot and every single airline including all budget airlines has issued me refunds within one month after flights got cancelled due to covid19. How come it takes you more than 3 months to do the same? I called SAS at least 20 times, and it seems to me that they are not planning to pay me back ever. Since week one the answer I get is "next week". I understand that it is not your fault that flight had to be cancelled, but how can you just keep my money for a service that you have never delivered to me????? I always perceived SAS as a quality airline. Turns out it is the biggest scam out there and they are fast to take your money, but seem to be in no rush to return it. I must have taken hundreds of flights in my life but never had I ever had so much trouble with any airline.
1
Ryanair
@abdul rehman very good tour driver and well spoken.
5
EasyJet
@easyJet ....we had a lot of expectations when we choose to travel on this flight. How ever, got very bad experience on last week on 09/08 at 07:10 hrs as I was about take a trip from Manchester airport to Belfast with my Kids. Due to the delay at security checks, I reached the gate rushing and met with the staffs of @EasyJet ,when the gate was still open and flight was still waiting for us...the crew just told us ...we missed the flight...my wee boy cried seeing the flight leaving without us...when we were still talking to the staff .... almost for 15to 20 minutes...about hand luggage..😰. ...There after when we had conversation with the easy jet staff...about a help desk, they told us that there is no help desk available due to pandamic and the only option to travel ...is to book a fresh ticket. ....😟...so we had to stay back until evening in the airport and book a new ticket which was so expensive..such a frustrating experience to stay back in airport with two small kids...😟....As I met another person who also missed the flight at the evening flight he told us he got the new ticket rearranged by easyJet for free of cost. When I contacted the customer care , they told me they cannot do anything for me and my family ..such a disappointment 😞...I have submitted a written complaint, but didn't receive any emails or call until now...feels like ...so much partiality...where one gets a new ticket for free...and others left without any support..is it because we r foreigners....??🤔😞
1
EasyJet
@easyJet I initially booked for 24th to 28th September. Then they cancelled the 28th and we had to move to 29th.Looking today to check flight times for parking there was a flag that there were problems. Online it showed my flights, but also said 24th was cancelled.I phoned as there were no online options. I was told I could either change my flights or get a refund. I pointed out that the flights on 24 and 29 were still showing as available to book online. I was told that was an error and I had to change, so, reluctantly I did.Later I warned the friends we are travelling with - they checked and had no issue showing! I phoned this evening to be told that the original flights had been reinstated and if I wanted back onto them now, it would cost £485. Bloody robbery.....If you think this is an ethical way to behave, treat customers and deal with the public, then fine.....Just watch them like a hawk and take anything they say with a pinch of salt!
1
EasyJet
@easyJet experience has been awful. Direct @easyJet flight Madrid to Gatwick in the 31st of July U28016. Bags lost (how that is possible on a direct flight?). No help - only solution is to write a report and then get shooed off by the supervisor … don't call us, we'll call you. Try and follow up and Nobody picks up the phone, calls back, nor updates incident status. 48 hours later and the status still says "searching for your bags." Flew EasyJet after a few years and remember why I had stopped flying them …
1
EasyJet
@easyJet prebooked flight was cancelled by easyJet with less than 14 days notice. EasyJet have failed to respond/acknowledge any correspondence I've sent. Finally had confirmation of a refund only to have easyJet further delay the agreed refund #easyjet #badcustomerservice
1
Grupo AirFrance-KLM
@klmA Year long preparation for one of the hardest one day bicycle tours in the world, all for nothing.When I opened my bike bag in Trondheim Airport. The frame of my €9000 bike was broken.Could not do the Styrkeprøven bike tour.€4500 frame damage to the bike. Thanks to KLM.The worst part is: They offer me €1336Because of the "terms and conditions"My terms And conditions are: when you brake something, you pay for it!So please: do not fly with KLM.They can charge you a lot for a ticket, but when they have to pay, they find one excuse after anotherOne picture is one day before the hardest ride of my life, the second one is from after the flight....Thank you so Much KLM, for taking care of my most precious belonging, and the great great service afterwards....
1
Norwegian
@norwegian sold me a flight, Premier Class London to Brasil, Flight cancelled, convinced me to take points, stopped flying the route. They then refuse cash refund, I live in Brasil, as they know points worthless, oh well, legal it must be, SCUM make sure never to fly with them or the next guise they turn up in "Norse Atlantic Airways"
1
Vueling
@vueling is the worst company ever. Keep telling me that they have refunded my flight in an account closed months before the refund was done. I have presented all the documents requested showing that this can't be done at any point, however, they don't read the messages or check the documents saying the same thing all the time. Keeping the money of your clients is not right and illegal.
1
Wizz Air
A "low budget" company, in the end you have the same costs as a regular flight, with no hassle and no tricks included. Low budget company websites have a lot of useless information and sentences made to confuse you and to doubt the fact that you'll have a save fight. They make you pay for everything for you to have a safe, non risky flight. The business strategy of these companies is FORCING you to buy the options listed, if you want to sit next to someone you have to pay a fee, if not you'll be seated somewhere else...on the SAME PLANE, which is the same f"""" thing! The seat prices change if you stay 10 minutes on the website. WHY? Why does Wizz and Ryanair play dirty? Putting their hands in our pockets? Wizz air and Ryanair are just some selfish, scums, they don't want to help or care about people, they just care about the money in their pockets.
1
Lufthansa
A 13 hour flight with a TV that is not working. Staff that were unhelpful and service very poor. Meals were terrible and seats felt really cramped. We had upgraded the seats to extra leg room and were very disappointed. Raised the complaint and offered no form of compensation on the flight or afterwards. Customer service for such a large company is poor.
1
Turkish Airlines
A 20 mins phone call to try and add golf clubs to my booking and they still couldn't manage it. Hopeless.
1
Eurowings
A 26 hour delay with no information on what happened and when the flight can be expected to happen. Last time we have used a German airline.Flight: Larnaca (LCA) to Cologne (CGN). Flight scheduled for 27.07, 6:10 pm and flight actually departed on 28.07 8:10 pm!!! During all that time no customer service rep or anyone at the airport had any information on what's going on!
1
EasyJet
A 2hr 55min delay from Manchester Airport didn't start the holiday off on a good start but nothing prepared us for the hotel hisperia Brístol playa in corralejo Fuertaventura ( dead rat in the laundry room ) cockroaches, a damp room with a damp bed, musty blankets, no maid service no towels or new sheets in a week. Staying here made me Ill I am currently on antibiotics because of this hotel so I decided to contact easyJet to inform them and see what could be done. The reply I received was very insulting indicating that my illness was probably change in climate, diet etc even though I have not been on an antibiotic course in almost ten years. When spending nearly 2000 pound on a week self catering basis I expected a better memory than this one. EasyJet are only interested in getting your money so my advice to anyone thinking of booking with them is don't because of disappointing after customer service.
1
Vueling
A 30 minute delay on flight. Staff were friendly and helpful. Cost of flight was excellent. I followed their luggage weight requirements and did not have any problems and luggage was waiting for me on arrival.
8
Wizz Air
A 4 hours delay on take off, without any justification. 3 passengers travelling with only one receiving an e-mail notification in English (a language he did not speak), while all the booking process was in Greek. We could not check-in luggage, as we were supposed to do so in the originally scheduled time, meaning we should go to the airport 4 hours earlier. What if the delay was 6 or more hours? No common sense on that. We remained 30 minutes on the airport apron and 1 more hour in the plane and they didn't have the sensitivity to offer some water for free. Will never fly with this airline even if it is the last airlines in the world.
1
Lufthansa
A 6am flight (MRS-MUC) and you pay for a coffee. Everything is said. Rather eventless. Robotic crew, that looked very tired. Connecting in MUC was long as we had to commute from K to G. Lounge in MUC was packed. LH is close to be a low cost airline.
5
Norwegian
A 9 hour delay with out one apology then a 3 month delay with customer service as they are still dealing with Novembers complaints. Rude service and equally rude slow acting agents one regular customer lost!
1
Ryanair
A BIG thank you to Atiqur Rahman at Stansted helpdesk for sorting out flights after I dropped my passport flightside.Man you are a star!
5
Grupo AirFrance-KLM
A Complete Disaster: KLM's Utter Incompetence and Lack of AccountabilityWe booked flights with KLM, and they failed spectacularly at every step—both on our outbound and return journeys. To make matters worse, they refuse to take any responsibility, send incorrect documents back to us, and even try to shift the blame to other airlines we never booked with.Our original itinerary: Stockholm Arlanda – Amsterdam Schiphol – Bogotá, Colombia.KLM delayed our first flight, causing us to miss our connection in Amsterdam. Instead of fixing their mistake properly, they rerouted us through Lima and then to Bogotá—adding over nine hours to our trip.To top it off, KLM secretly booked part of this journey with Avianca without informing us. As a result, our baggage was lost for more than 48 hours.Our original itinerary: Panama City – Amsterdam – Stockholm Arlanda.KLM canceled our flight from Amsterdam to Stockholm and rebooked us on an SAS flight the next day. This left us stranded overnight in Amsterdam without our baggage, forcing us to pay out of pocket for a hotel, food, and clothes. The total delay? More than 23 hours.KLM has been completely unhelpful, refusing to take responsibility for their endless failures. Instead, they send incorrect documents and try to wash their hands of the whole situation.This level of incompetence and disregard for passengers is unacceptable. It is an absolute tragedy that airlines are allowed to behave this way in 2025.
1
Jet2.com
A Consistently good experience throughout!!!
5
Vueling
A Coruña to London. A little over a year ago I was 45 minutes before my flight at Heathrow and I wasn’t allowed to get into my flight because I hadn’t done my check in online. I had to go back home to then come back the day after, paying an extra fee on top of the already expensive flight. Last night my flight was delayed, making me wait an extra hour at the airport, and I was back late to London. I am extremely unhappy with this service (specially considering the price - 225 EUR buying the flight in advance, last time i paid over 300 EUR). Last time they made me pay big time for my delay, and this time they discarded my claim refusing to do anything about it. I can't wait to the day a better airline flies to my hometown. I will never recommend Vueling.
1
Vueling
A Coruña to London. Oh wow, had heard bad things, but nothing prepared me for when I had a problem - customer services hang up on me twice, and impossible to make a complaint.
1
Vueling
A Covid Villain....Just avoid, dodging EU law and refusing to provide legally mandated refunds. I hope they sink
1
Ryanair
A Customer service designed to make you so desperate that you eventually have to buy your way home.And you can only do so through... Ryanair.
1
Jet2.com
A Delay at Dalaman as always then headed into waiting area nowhere to sit very hot and after that the flight was good attendants we're so good but then arrive at Stansted and a nightmare queues for passport control all self scan make the whole experience awfull
4
Jet2.com
A Disappointing Flight ExperienceDespite positioning itself as a more premium alternative to Ryanair, our recent flight with Jet2 fell short of expectations. The most significant issue was the 3-hour delay on the return flight. While we appreciate the pilot's efforts to make up time, the extended wait on the tarmac was uncomfortable and frustrating.The ground services were equally disappointing. The use of a basic bus for airport transfers seemed out of place for an airline that aims to offer a better experience. Moreover, the cabin crew's frequent bathroom breaks, especially when passengers were seated in the front row, were unprofessional and disruptive, along with their excessive chit-chat.While Jet2 may offer marginally better comfort than Ryanair, it's evident that there's still a significant gap in terms of punctuality, ground services, and overall customer satisfaction..
1
EasyJet
A Disaster of serious nature. We recently flew with Easy Jet, we suffered verbal, sexual and racial abuse from two drunk females on the flight who had carried their own alcohol on board.We wrote to Easy Jet and had e heard nothing. Wife and children were in tears. Considering what legal action to take.....ruined holiday.
1
EasyJet
A Disastrous Experience with EasyJetWe had a connecting flight departing from Rome to KEF, Iceland, on January 28. Unfortunately, our flight was delayed by 2 hours and 54 minutes, barely avoiding the 3-hour delay threshold for compensation under EU policies. Due to this delay, we missed our connection in Gatwick and were forced to book two nights in London, incurring significant expenses.The consequences of EasyJet's delay were catastrophic:• Lost two precious holiday days.• Paid for two unplanned hotel nights in London.• Lost money on our prepaid car rental in Iceland.• Missed out on our prepaid accommodations in Iceland.In total, we lost over €800. Despite explaining our situation, EasyJet refused any form of refund, claiming the delay was due to weather conditions. This response was both disappointing and unacceptable.EasyJet's handling of this situation was appalling, and their lack of accountability has ensured that we will never choose their airline again. Travelers, be warned—saving a little money upfront with EasyJet could end up costing you far more in the end.
1
EasyJet
A Disconcerting Experience with EasyJet's Baggage PolicyI recently had an incredibly disheartening experience with EasyJet that I felt necessary to share. Unfortunately, my journey was soured by an unexpected €58 fee for my carry-on luggage, a charge that seemed discriminatory, as it was applied selectively and solely to me.The crux of my grievance revolves around the inconsistent and selective enforcement of EasyJet's baggage policy. While I understand the necessity of baggage fees, I was baffled by the arbitrary way in which I was singled out for this charge. With the same size luggage as my fellow passengers, I found myself paying an exorbitant fee while others, in the same situation, were allowed to proceed without any penalty.In addition, there was a lack of transparency and communication from the airline staff. It was disconcerting to not only be targeted but to also be left in the dark about the rationale behind such discrimination. The customer service, or lack thereof, added salt to the wound, and the experience left me questioning EasyJet's commitment to fairness and equality.For a company that prides itself on affordable and reliable service, this event has significantly undermined my trust in their operations. It appears that EasyJet may need to reconsider their policies and communication procedures to ensure a more equitable treatment of all passengers, or they risk alienating customers.I would advise potential travellers to tread with caution when considering EasyJet, until they address these disparities in their service and ensure the fair and consistent application of their rules.Rating: 1/5 stars
1
Turkish Airlines
A FUIR !!!! compagnie qui n'as aucun respect pour ces clients ! les insultes quand ils ne sont pas d'accord et tous puissant dans leurs pays ! ils m'ont volé ! j'ai payé un surclassement en business avec preuve d'email et de paiement bancaire mais eux le trouver pas sur leurs ordinateurs archaïques ! m'ont traité comme un voleur devant tous le monde et arracher de force mes bagages alors que j'ai voyagé en business à l'aller en plus se seras donc UNE PLAINTE d'avocats et la presse !! NE RIEN PAYER EN SUPPLEMENTS CHEZ EUX CAR CA VAS DIRECT DANS LEURS POCHES !!!TO FLEE !!!! company that has no respect for these customers! the insults when they do not agree and all powerful in their countries! they robbed me! I paid for an upgrade to business with proof of email and bank payment but they can't find it on their archaic computers! treated me like a thief in front of everyone and forcibly snatched my luggage when I traveled on business on the way there will therefore be A COMPLAINT from lawyers and the press!! DO NOT PAY ANYTHING IN SUPPLEMENTS AT THEM BECAUSE IT GOES DIRECT IN THEIR POCKETS!!!
1