Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Grupo AirFrance-KLM
|
A good return trip to PUJ in the Caribbean with AF from CDG. They have a very solid product. Good quality food -two services - and even champagne in economy which is a great classy touch. Cabin crew were immaculately presented on both legs and friendly and highly professional. Additional drinks on demand. IFE is not to my taste but I am not a big user of IFE. If there was any fault it would be the numerous announcements in English, French and Spanish which was a bit much. Also lights a bit bright at other times. Baggage handling and check in fine on both legs. A good solid product from a classic legacy carrier.
| 8
|
Jet2.com
|
A good service and flight. The staff were very attentive
| 5
|
Ryanair
|
A good way to travel without paying so much! Its a pity there aren't so many flights on the weekend!
| 4
|
Jet2.com
|
A great airline but I would appreciate the option of being sprayed with insecticide after being allowed on the plane. I have asthma and do not want to be sprayed. Can people have an option please?
| 4
|
Jet2.com
|
A great company
| 5
|
Jet2.com
|
A great company providing flights and holiday packages. It is pleasing to note that they listen to their customers, as evidenced by year on year expansion of new holiday destinations. Prices are always competitive
| 5
|
Jet2.com
|
A great crew, service was great, nice and chatty crew the A321 NEO was very clean and a very nice landing
| 5
|
Jet2.com
|
A great experience from researching, to booking, to flight.Cannot fault it at all. We were group of 20 with one needing special assistance booking.Nothing was a problem.I am currently booking for next year
| 5
|
Jet2.com
|
A great experience from start to finish
| 5
|
Jet2.com
|
A great experience from start to finish, no complaints ,have already booked to fly with Jet2 again next year.
| 5
|
Jet2.com
|
A great experience from the original booking process, the documentation (with folds) and the flights as well. Staff were very friendly also.
| 5
|
Norwegian
|
A great experience. 10 hours directly from the San Francisco Bay Area to Stockholm. And on the Dreamliner. You'd be a fool to travel from the west coast to another transfer city in Europe to then get to Scandinavia. You'd add another 6 hours to your trip and it isn't worth your time or money. Fly directly with Norwegian. And great connections to other European destinations.
| 10
|
Jet2.com
|
A great flight - the crew were really helpful and efficient and the plane was clean with good spacing between the seats - which is helpful.
| 5
|
Jet2.com
|
A great flight to Faro from Newcastle. My only complaint was that the aircraft cabin temperature was cold on both flights.
| 4
|
Jet2.com
|
A great flight wonderful friendly crew on board and landing was superb
| 5
|
Jet2.com
|
A great flight, both ways. Jet2 are great. Pleasant journey. The pilot was really funny & made his announcements interesting & fun too. Air stewardess's were all lovely too
| 5
|
Jet2.com
|
A great flight, good service and helpful staff.
| 5
|
Lufthansa
|
A great flight, was a little late but kept informed
| 4
|
Jet2.com
|
A great flight. On time
| 5
|
Grupo IAG
|
A great flight. The suites on this aircraft really provide maximum comfort. British has returned to full service so meals were coursed, menus and hot towels provided…etc Food was quite good with choices provided for both meals. Service was ok, I prefer to have the same person serving me rather than a hodge pudge but that’s my preference. Entertainment was good as was connectivity. No real complaints except a minor one. The tray table seemed far from me while eating in its closest position. I actually felt like I was in a true business class, not by Qatar’s standards, but that’s another story.
| 9
|
EasyJet
|
A great help
| 5
|
Jet2.com
|
A great holiday spoiled by Jet2 sending out a coach with too few seats, and therefore having no seat on the transfer coach home.There's not much to say other than we had to stand all the way to the airport, in the dark and my daughter in the coach stair well. The driver was fully aware and just didn't care. So not a good experience with Jet2 this time.
| 2
|
Jet2.com
|
A great service. Excellent value. Friendly staff.
| 5
|
Jet2.com
|
A great service. Punctual, friendly and tailored service from check in to baggage collection. We'll be booking again as a family!
| 5
|
Jet2.com
|
A great smooth flight with no delays, friendly staff and very efficient.
| 5
|
Jet2.com
|
A great smooth flight. Just running a little behind schedule. Fast and efficient check-in process.
| 4
|
Lufthansa
|
A great way to fly. Awesome staff, outstanding service. Best airline!
| 5
|
Grupo AirFrance-KLM
|
A great week in Paris to be destroyed by Air France. We arrived at the airport 4 hours ahead of time. I don't like to take chances. Long story short, we were in line to check our baggage in and get seats for 3.5 hours. There was chaos, confusion, hundreds of passengers, one line and only 3 ground crew at the check in counters. We were in 3 different lines, we had no choice that is how they did it. The automated check in kiosks were turning everyone's documents including us that made it 4 lines actually. No seats were assigned to us - we were told to get them at the gate. We ran to customs only to find massive ground and line up. After about 20 minutes we got through and ran to the gate. Now security is telling us we are too late for the plane, but we got to the gate as they were closing the doors. A young lady managed to get us two seats, separate section of course, no matter. We had no time to apply for our VAT refund from 2 months in Europe, a few hundred dollars. Air France said "too bad so sad" no compensation when I called them. Never again will we fly with Air France, they have no clue don't care about customers. The flight crew and trip over all was fine.
| 1
|
Grupo IAG
|
A group of 7 passengers, on one booking, flew from Heathrow to Johannesburg and the entertainment system did not work!BA initially offered a £50 voucher, as if it was just for me and only one passenger was impacted. But there were 7 people on that ticket who were impacted, who should all get a £50 voucher. They then came back with an offer of £150 for all of us.Why can offer £50 for one person, but only £150 for 7 people! Each passenger should get a £50 voucher for the inconvenience they all had to suffer.There was another lady with her daughter on the flight, they got a £100 voucher - (£50 per person)On a long 11 flight, with no entertainment, this is just not acceptable. We all paid full price for the ticket and with the £150 divided by 7 people its barely £20 voucher. This is almost insulting
| 1
|
Pegasus Airlines
|
A group of amateurs! Very bad communication. A website that doesn’t function. I couldn’t buy baggage online because they disabled the function so that you pay way more at the airport. I ended up paying more than 450£ for 20 kilos baggage that i couldn’t buy online at a much cheaper fare. Their guest relations is as non-professional and slow to response. And when they do there is no content to it. A huge failure!
| 1
|
EasyJet
|
A group of us (4) all over 65 years are due to fly out to Venice Marco Polo today. With the Coronavirus situation in Italy and in particular Veneto which is only 63 km from Venice this has caused all of us great concerns about the risks we are facing. Some of us in the group have underlying health problems and would certainly be subjecting themselves to a high risk if they travel. This has left us with no option but to refrain from travel. One would think that EasyJet would do the right and respectable thing to cancel flights to Northern Italy. Or at least allow passengers to rebook for a later date.
| 1
|
Grupo IAG
|
A had a great flight to Barcelona from Buenos Aires, the crew were very kind and the plane was fairly new. The flight was delayed by an hour but the pilot managed to reduce it by 15 minutes.I had a connecting flight with Vueling to Nantes, where a very rude Iberia employee forced me to pay for my luggage which was already payed for despite all the evidence I showed her.I submitted a complaint to Level and they managed to give me the money back within the hour. I'm very thankful for that.I'll be traveling again with them.
| 5
|
Jet2.com
|
A hassle free experience from check in through to leaving the baggage hall on arrival.
| 5
|
Lufthansa
|
A hassle free flight from Paris to Bogota via Frankfurt. Easy check-in at Paris CDG and connection at Frankfurt airport. The ground staff and cabin crew were nice on both legs of the journey. The seats are not the best, but comfortable enough, the in-flight entertainment system had lots of options to choose along with latest Hollywood movies. Food requires a little attention as there are lots of areas to improve. Overall a pleasant flight.
| 8
|
EasyJet
|
A highly dissatisfied traveler!!Just filled out your survey too but since there appears to be no help on app I'll leave a comment here.Was travelling from Gatwick to Milan. I checked in with app and hovered over the measurements knowing that I could only bring the tiniest suitcase (as I've previously done) I didn't measure bag, but it fitted inside the metal compartment, albeit very snugly (but slightly popping out the top, given the hardness of suitcase) I was asked to either: pay at boarding, threatened that I would be not allowed to get on board, or leave the suitcase. As a student teacher I couldn't afford to pay the extortionate fine! I had to remove my stuff out the suitcase and popped the few items in a tote bag. The rude staff member said mockingly, place your bag in compartment again. Lol, it obviously fit inside (only this time it was all the way at the bottom (i only had a few bits) I had to leave my pink suitcase behind!! Such scammers in broad daylight, bribing people like they do in third world countries, with the difference that they dress up their scams with fake ars* policies. It was a deeply dissatisfying experience. EasyJet needs to look deep within themselves!
| 1
|
Ryanair
|
A horrible company that just needs to not exist, please stop booking through them.Horrible serviceExtra's rack up and end up being similar price to other airlinesTrying to put off refunding me for a flight they have cancelledVile
| 1
|
Lufthansa
|
A horrible experience with Lufthansa. On March 16, 2024, I had a confirmed booking for a direct flight from Washington DC to Munich, which cost me a lot of money as I preferred a direct flight. However, upon arrival at the airport, I was informed that the flight was overbooked, and I was involuntarily rerouted onto an alternative flight through Frankfurt. When I arrived at the gate I was informed that this flight was also overbooked, and I was again rerouted onto an alternative flight through Vienna. As a result of those 2 involuntary rerouting, I arrived at my final destination, Munich, approximately three hours later than originally scheduled. This disruption to my travel plans caused inconvenience and discomfort, as well as additional expenses incurred during the extended travel time. In principle I have the rights provided to passengers under EU Regulation 261/2004, which outlines compensation entitlements in cases of flight delays, cancellations, and denied boarding. I contacted their customer service and their only reply is that my flight was delayed!
| 1
|
Lufthansa
|
A horror of company, I purchased a flight in economy class which should include a luggage, (their luggage policy states that on their website) when I arrived to the counter they denied my luggage and said I had economy light, I showed them through their own app that it was economy and they said the app might be mistaken, so they made me pay €90 for my luggage, I think they make you believe you have a luggage included and once you are at the airport they deny it and make you pay more. They are obviously cheaters. Later then, the app was showing some information about the flight status that changed without warning, changing of gate numbers and incomplete info about terminals, I had to run from one terminal to the other and I almost miss my flight, because the connection time was only 30 mins and the first one was delayed. Once in the plane, the seats were super small, I'm not a big person but I can't imagine how bad a larger built person must feel in such a tuna can, the touchscreen was reacting 1 minute after touch and I had to hold the headphone's plug whilst I was watching a movie because the connector was somehow broken. Obviously I only watched one movie and turned it off.A total disaster, I will never fly with them again.
| 1
|
EasyJet
|
A huge cut loss which is quite unfair
| 3
|
Ryanair
|
A huge delay, no explanations... They make you pay for EVERYTHING!!! just wondering if they are really as cheaper as we payed a really big amount to travel
| 1
|
EasyJet
|
A huge thank you to Lubna, an EasyJet customer service advisor, who was wonderful at putting my mind at rest and efficiently sorted out an issue with a flight time, fantastic service.
| 5
|
EasyJet
|
A huge thank you to easyJet for making my trip to Kraków so easy and enjoyable. I’ve had an operation on my Achilles tendon and, after 6 weeks in plaster, I’m currently wearing a surgical boot. I use a ‘knee walker/scooter’ to get around but mobility is restricted nonetheless. I was a little apprehensive prior to my trip to Kraków but I shouldn’t have worried. EasyJet and their airport services partners (OCS in Bristol and Welcome in Kraków) meant the trip went like a dream. I was assisted at every step throughout the airport process - from check-in, through security, up to the gate and finally on to the aircraft. On arrival in Kraków I was met by the Welcome team who not only helped me off the aircraft, into the terminal and through immigration, but escorted me to the railway station and put me on a train to the city centre. The whole process was replicated on the return journey. We often read criticism of easyJet and their ilk but I really think that people very often only write about their bad experiences. So I just want to balance the scales a little and present a ‘good news’ story. I had a wonderful time in Kraków, helped in no small part by easyJet and their partners. Thank you very much guys - you did a wonderful job!
| 10
|
EasyJet
|
A human voice to solve your problem.I was having difficulty with the on-line booking system with Easy Jet.I called the helpline and after three minutes wait, all my problems were resolved.Thank you Max, you are a credit to EJ and your CS department.
| 5
|
Ryanair
|
A joke of a company, still waiting for a refund for a cancelled flight from 2020, I hope these thieves go bust.
| 1
|
Ryanair
|
A joke of a company. Don´t recommend at all.
| 1
|
Ryanair
|
A joke of a company. I wish this review would make a difference but the whole companies policies are unethical and money grabbing. They cannot help with any query, made a parking booking through there added extras and need help with it, nothing to do with them but they won't refund you.
| 1
|
Ryanair
|
A joke!Worst airline ever
| 1
|
Ryanair
|
A joke, impossible to check in on the website because it didn't work, so I arrive at the airport rather to check in and I explain that on the website it didn't work and the agent tells me that it costs 55€ and says did you check on the mobile application if it didn't work? Impossible to discuss, I had to pay... As luck would have it, the site doesn't work, so to make more money, reimburse me!!!!
| 1
|
Wizz Air
|
A joke. To put it nicely. Wizzair is the scammiest of all airlines. They're not clear on check ins and check in times secondly I just paid for auto check in £7.50 down the drain. It said I would get boarding passes sent to my email and nothing. Soo not worth it! Don't risk it. You're better off with easy jet!
| 1
|
Grupo IAG
|
A journey of 2 halves. Before hand, multiple lies and lack of information from the BA website. They cancelled my flight but they weren't honest about what they had done and lied. They claimed that I could re-book and showed lots of flights - none were in fact scheduled to fly but BA claimed that they were full. Then my return booking completely disappeared and the website claimed that "all journeys complete". Website at no point gave any indication about how difficult it was getting to fly from the USA to UK. Impossible to get through to BA in London. USA BA much better - a total wait of 1 hour 40 minutes to make 2 calls. Staff at the call centre efficient and helpful. Chaos at Chicago as most passengers had American issued boarding passes for the BA flight to London and BA weren't accepting those boarding passes. No explanation for the change in policy. Everyone I saw merely handed in the American boarding pass and was given a BA boarding pass. On the plane the staff were excellent - as usual. Food was good - verging on very good. Breakfast a little small but tasty. I even got a 2nd cup of tea! Journey smooth with some sleep. I stopped flying BA for 10 years because the head office is so poor - the staff on the ground are good but BA as an organisatiion comes over as badly managed: e.g. over securing client's data, telling passengers what is going on, running a decent frequent flier programme, design of the business cabin (stepping over the legs of the next passenger to go to the loo!) and so on. I only fly BA because of the lack of choice on most routes - whenever there is an alternative I try that (not American Airlines which somehow is consistently poorer than BA).
| 3
|
Turkish Airlines
|
A journey that should have taken half a day turned into a 3-day nightmare with the help of Turkish Airlines.We planned to fly from Antalya to Belgrade. With our cat. Both flights were with Turkish Airlines.The first flight was domestic (Antalya-Istanbul), within the same country, on the same airline. The flight was delayed by several hours. Of course, our connection was missed. Although we were assured that it wouldn't be a problem because most of the people on that flight were connecting to the next one.When we arrived, we were simply given tickets for another flight, which was scheduled to depart the next day. It took us half an hour to get a hotel voucher. Another two hours for them to sort everything out and take us to the hotel. We were with our cat, who was incredibly scared and very stressed. We were told that since we had a pet, we would be placed in a separate hotel. There was another couple with a cat with us. In the end, we were taken to a hotel where we waited for 40 minutes. When everyone else had left except for us and the couple with the cat, they asked us who we were and told us that pets were not allowed in that hotel. After much difficulty, we managed to persuade them to let us stay. They scheduled a transfer for us at 10 AM the next day. After the transfer didn't arrive in 20 minutes, I asked the reception several times, and they told me it was normal. The transfer was almost an hour late. When it finally arrived, it turned out that a lady had forgotten her bag at her hotel, and we all went to that hotel to retrieve it instead of going straight to the airport. We were delayed by 1.5 hours. Since we had a cat (so some procedures needed to be done for him) and had to pay for our overstay in the country, those 2 hours before the flight weren't enough (they should bring us 3 hours before the flight, not 2 hours), we didn't have enough time to catch the flight. We arrived at the gate at the last minute, and I saw the last passenger being let through and the door closing behind them just as I was standing at the counter handing over my passport and ticket. This story could have been avoided if they had waited just one more minute.We went to the Turkish Airlines desk to sort things out because if the transfer had not been delayed by an hour and a half, we would have made the flight. After talking to several employees, they told me that two hours was enough time and that it was entirely our fault. We did everything as quickly as possible in that airport but that time wasn't enough. In the end, they told us that the next available flight was the following day and that it would cost us $1800 per person. There were three of us and a cat who was already in an unmanageable state. We were left with no choice, and I had to spend $5500 to buy tickets for a 1.5-hour flight. We had to spend another night somewhere. Our cat hadn't eaten or used the toilet for over a day. Trying to find a place to stay in the airport led us to the cheapest hotel available, which cost 400 euros per night. In the end, due to the airline's mistakes, I was forced to spend $6000, and we spent two more days in extreme stress. I thought our cat would die from the stress right in the airport.If I hadn't had the money, we could have ended up like in the movie "The Terminal," as the next reasonably priced flights were not available soon.I will never use Turkish Airlines again. It was a nightmare come true.Here are the mistakes made:1. The domestic flight was delayed by several hours.2. Failure to resolve the situation to prevent us from staying another day.3. We were taken to the wrong hotel.4. The transfer was delayed, causing us to miss the next flight.5. The door to the plane was closed right in front of us.6. They refused to acknowledge their mistakes and compensate for the losses.7. They sold economy class tickets for a 1.5-hour flight at $1.8k per person.8. No apologies were made, and we were blamed for the situation.
| 1
|
Turkish Airlines
|
A journey that should have taken half a day turned into a 3-day nightmare. We planned to fly from Antalya to Belgradeq ith our cat. Both flights were with Turkish Airlines. The first flight was domestic (Antalya-Istanbul). The flight was delayed by several hours, our connection was missed. Although we were assured that it wouldn't be a problem because most of the people on that flight were connecting to the next one. When we arrived, we were given tickets for another flight, which was scheduled to depart the next day. It took us half an hour to get a hotel voucher. Another two hours for them to sort everything out and take us to the hotel. We were with our cat, who was incredibly scared and very stressed. We were told that since we had a pet, we would be placed in a separate hotel. There was another couple with a cat with us. In the end, we were taken to a hotel where we waited for 40 minutes. When everyone else had left except for us and the couple with the cat, they asked us who we were and told us that pets were not allowed in that hotel. After much difficulty, we managed to persuade them to let us stay. They scheduled a transfer for us at 10 AM the next day. After the transfer didn’t arrive in 20 minutes, I asked the reception several times, and they told me it was normal. The transfer was almost an hour late. When it finally arrived, it turned out that a lady had forgotten her bag at her hotel, and we all went to that hotel to retrieve it instead of going straight to the airport. We were delayed by 1.5 hours. Since we had a cat (so some procedures needed to be done for him) and had to pay for our overstay in the country, those 2 hours before the flight weren't enough (they should bring us 3 hours before the flight, not 2 hours), we didn’t have enough time to catch the flight. We arrived at the gate at the last minute, and I saw the last passenger being let through and the door closing behind them just as I was standing at the counter handing over my passport and ticket. This story could have been avoided if they had waited just one more minute. We went to the Turkish Airlines desk to sort things out because if the transfer had not been delayed by an hour and a half, we would have made the flight. After talking to several employees, they told me that two hours was enough time and that it was entirely our fault. We did everything as quickly as possible in that airport but that time wasn't enough. In the end, they told us that the next available flight was the following day and that it would cost us $1800 per person. There were three of us and a cat who was already in an unmanageable state. We were left with no choice, and I had to spend $5500 to buy tickets for a 1.5-hour flight. We had to spend another night somewhere. Our cat hadn’t eaten or used the toilet for over a day. Trying to find a place to stay in the airport led us to the cheapest hotel available, which cost 400 euros per night. In the end, due to the airline's mistakes, I was forced to spend $6000, and we spent two more days in extreme stress. I will never use Turkish Airlines again. It was a nightmare come true.
| 1
|
Ryanair
|
A lady on the flight sitting in front of me wasn't feeling well and was coughing non stop for the entire flight (Stansted to Salzburg - 2 hrs). She was quite an elderly lady so I asked the Ryanair stewardess if we could give her some hot water to try and help soothe her throat a little. The answer was a flat no! She told me that they have to sell the hot water with the cup and the teabag inside, not on its own. I couldnt believe it as this lady was clearly Ill and suffering and needed some assistance. The excuse of the stewardess was that she didnt want to run out of cups. So i said that surely when you land somewhere, you'll get more cups but she said that they don't. I couldn't reason with the stewardess no matter what i said. She wouldnt give a cup of hot water to a poorly old lady unless someone bought it!!! The stingyness of this airline is beyond belief and its completely immoral. Ryanair always manages to reach new lows and this is another one. The stewardess and company should be ashamed of themselves for treating a paying customer and passenger in this way.
| 1
|
Jet2.com
|
A large group booking, the team helped out despite clear rules (a few name issues) !! Hope this doesn't change as you move away from phone contact!
| 5
|
EasyJet
|
A large number of family and friends have booked a short break (flight and hotel) in Palma 3-6 September 2025. A number of individual bookings made. 1 member of the family has now received an email from Easyjet advising flight times have now changed from 9.30 departure to 21.15 (arriving at 01.05 am next day) and return flight changed from 07.10 to 17.45 HOWEVER no one else has received a change to flight notification. Spoke to Easyjet on 7 occasions (5 of which cut off!!!). Have been advised that as the flight change is under 24 hours and in accordance with their T&Cs they don't really care that the change means that best part of the first day is missed together with 1st nights accommodation as will arrive in Palma at 01.05 and then most likely arrive at the hotel around 03.00 or thereafter. Any changes to be made to the booking will incur a cost and also will not be able to get a refund of the deposit paid if chose to cancel. EASYJET holidays are an absolute disgrace and customer service offered is poor! What is even more worrying is that no one else has received the flight time change notification from Easyjet as apparently they are behind with notifications, but working very hard to totally disrupt peoples' bookings/holidays if would appear. Whilst Easyjet's T&Cs were constantly referred to I am not sure how it is acceptable to change a flight time to such an extent that you would effectively be losing majority of first day and night of the booked holiday - WHO WOULD BOOK the holiday based on the changed flights times!!!! Absolute disgrace !!!!
| 1
|
Jet2.com
|
A large presence of friendly, helpful staff at UK airport. Good value, great flight, friendly flight crew.
| 5
|
Grupo IAG
|
A last minute business trip to HND, a route I regularly fly. Overall a good experience. In the new club world offering which personally I like and find to have plenty of room although some say it is a little tight. I arrived LHR in plenty of time and used the first class wing as I am eligible due to exec club status. Great to see the security lane reopen and efficient due to the new "no need to empty your bag" scanners. Additionally the first class lounge was not as busy as usual so a nice experience. Boarding was from gate A10 by bus, probably the least enjoyable part of the journey. It's not uncommon for this flight to use A10 which baffles me as such a large number of passengers need to take the not so scenic journey past all the A gates, B gates and finally C gates before arriving at the aircraft. Even passing a few empty airbridge gates on route. Boarding was not well organised with no real announcements. They started checking in peoples bags and pre-boarding with no announcement which then confused people who thought it was general boarding and started moving forward. Group 1 was then opened before I got to the front on the queue Group 2 & 3 began boarding from a separate line and there were too many people waiting to board the buss so not enough room. Once onboard the aircraft was clean and I like the IFE offering in the new club world. Unfortunately I didn't find the crew particularly welcoming or engaging. I know its a lot of passengers and a long flight but there was not much smiling or customer service. At one point I had to walk through the galley to the toilet, on return 3 crew members were talking, one in particular was blocking my way and after looking at me proceeded to continue and didn't offer to et me past, eventually the inflight manager moved him to one side so I can pass. On another occasion I went to request a drink and was effectively scowled at in a look that felt like "what do you want and why are you disturbing me". Other than those points a generally good flight and on time arrival to HND.
| 8
|
EasyJet
|
A last-minute cancellation of a flight from Geneva to Copenhagen occurred, as is known to happen. However, the rebooking process was expeditiously and efficiently handled through an online platform within mere minutes. In addition, the airline took responsibility for their error by providing a hotel room, albeit not of the highest caliber. As a frequent traveler, utilizing the services of Easy Jet approximately 2-4 times per month, I must assert that this is, thus far, the best budget airline in Europe, in my humble opinion.
| 5
|
Jet2.com
|
A late evening flight from Kefalonia was delayed by another hour. Once underway the service was good but at that time of night the delay was the dominant factor
| 2
|
Lufthansa
|
A literal scam airline. Was denied boarding because they had a last minute change in the regulations that needed a PCR test even for a 2h transit in Frankfurt like our flight, which they didn't even bother to tell us about (unlike other airlines like KLM which will email their passengers about which tests are required in advance, or British Airways which will generate a checklist on the verifly app). German government websites all had contradicting information, with some saying that a PCR test is needed and some saying that the PCR test rules do not apply to transit passengers as it is not technically entering Germany.Worse still, we even called the Lufthansa hotline 4 days before our flight on the 25th of December to ask if the new PCR rules would apply to our transit flight, as we had already booked an antigen test then. After a 45 minute wait, the agent on the line told us that it shouldn't be a problem to have an antigen test and that all was good to go. We decided to follow his advice due to the confusing information on the various German websites.On the 29th December, we arrived at Glasgow Airport, and the extremely rude staff at Counter 16 told us that we would not be allowed to board. They didn't bother to help us rebook, gave us nothing but black faces and refused to entertain us at all. Instead they threw us a phone number and told us to call it as 'this is your responsibility, so you have to solve the problem yourself'.We proceeded to call the Lufthansa hotline and was once again met with appalling service. The agents all told us that we would not be able to get any refund/rebooking of a new flight as the counter staff at the airport did not specifically input in their system that we were denied boarding. By then, our flight had already left as it took 2h to get through their hotline, and yet they still insisted that we had to go back to the counter and get the airport staff, which would have already obviously left, to input the denied entry in their system. No advice or help was given, instead they directed the problem to a German number which we would not be able to call due to roaming charges.More than 1 thousand pounds gone down the drain as we had to last minute book a new flight 2 days later with KLM (much much better and more straightforward with their rules and regulations!) due to Lufthansa being absolutely useless and not bothering to help at all. Would never fly this airline ever again. The meals and seats are trash as well. A complete disgrace to the country of Germany. There are far, far better airlines to use during this stressful covid period. If you still want to go ahead with using Lufthanscam, be prepared to lose your money.
| 1
|
EasyJet
|
A little bit better than Ryanair or Flybe
| 2
|
Jet2.com
|
A little cramped and chairs didn't recline for a four hour 45 minute flight .. friendly crew and on time and efficient boarding
| 4
|
Jet2.com
|
A little late on take off but kept in the loop all the time.
| 4
|
EasyJet
|
A little long in the queue however Zaid was efficient
| 5
|
EasyJet
|
A little long to get through on chat (15 minutes), but once through, Malak took control of my query and came back with all the right information and assurances.
| 4
|
EasyJet
|
A little problem with married name not being the same as passport name.One phone call and a wonderful chap called Sipho straighted everything out. Many thanks.
| 5
|
Grupo AirFrance-KLM
|
A little story from the real worldI had booked - and paid - for 32 flights, over Paris and to Guadeloupe. We were going on the journey of our lives January 2021, cruise in the Caribbean. BUT then came Corona, and the journey was moved to January 2022.Fine enough, AirFrance just jerked the time and I got new plane tickets.Unfortunately, it ends up that Costa Cruise is not allowed to dock at Guadeloupe, so our trip will be changed once again. Unfortunately, there were no flights with AirFrance to Punta Cana (at that time), so I unfortunately had to cancel all tickets.AirFrance / KLM were so nice that of course we just got our money back. Good service - if it works otherwise.The problem, and which I have written 1000 emails about, is that TWO (AND ONLY 2) of all these 32 tickets have NOT YET been refunded. And why I can not just get these last 2 tickets back, no one can answer me.I have received emails that they will also be refunded, but since December 2021, AirFrance has just kept me going. Keep writingDearOn 17 December my colleague sent an email to the department specializing in refunds. We are still waiting for a reply. We will let you know as soon as we have an answer.I so want to finish this case - so what's the problem - I simply do not understand it ???AND I do not bother to "talk" to a robot
| 1
|
Wizz Air
|
A little to big backpack. I payed extra 75 eur. Bu...it.
| 1
|
Ryanair
|
A load of rubbish, a family of four we were at complete other side of the plane from the rest on both the way there and back. Booking your flights together should mean that you are sat together or close unlike the procedure that Ryan air uses. Don't book with this airline!!
| 1
|
Turkish Airlines
|
A long awaited time for a family, is to head home to see each other. A mother with 3 kids booked from Iraq to Tukiye to Tunisia. The cost is 3500€ a huge amount for such a family but worth it because the id al adha is coming nad the family is looking to be reunited. The first flight left Iraq 1h late. Once in Turkiye, the gates were too far from each other but the family made it to the registration and saw the agent there selling the mother and kids tickets to someone else just because he agreed to pay way more. So do you think this is fair for that family?Add to that, the family was not refunded and is stuck in an area inside the airport with nowhere to go. We are still waiting on info about their luggage.
| 1
|
Jet2.com
|
A long delay, so very late back in the early hours of the morning .
| 3
|
Grupo AirFrance-KLM
|
A long flight of 13 1/2 hours, but it was one of the worst flights ever. Food is extremely poor (remember French!), you only get a small lunch, for a big part of the passengers there was only pasta left. Very dry tasteless pasta, with even drier bread, terrible. Then during the whole flight they came by only once for a small drink. In the morning they serve a pretty simple breakfast, some fruit and another dry piece of bread. Seat wasn't the best, soon I got a hard bottom. Then in this new plane 2 of the economy toilets didn't have water. It was a big mess so a big miss. Never again with Air France.
| 1
|
Norwegian
|
A long long while ago it used to be a decent company, but recently I had the worst experience ever. Basically, they overbooked their plane and 4 absolutely random passengers were left out. No help was provided on site whatsoever, even though we were locked in the checked-in zone. Finally, after finding a randon norwegian-service represenative, 5 hours later we were somewhat assisted. The only available flight departed almost 24 hrs later than the initial one (thus missed one working day), it was also a transfer flight with a 15(!!!!!!) minute transfer in between. An additional cherry on top was the lost luggage I could not get until 8 days passed:) no compensation whatsoever, despite the fact that my initial flight was direct and I had some essential items (medicine, since the flight was supposed to be direct, did not think it could be too risky) stored in my luggage:) The overall experience could not be any worse. Would not recommend to any person who is willing to spend some extra for some adequate experience:)
| 1
|
EasyJet
|
A long wait for a contact, but once through, the contact, Thandi, was brilliant!
| 4
|
Jet2.com
|
A long walk at Bristol Airport to boarding gatePassengers allowed to take too much cabin luggage. So that your luggage is removed from where you are sitting.Result congestion in the aisle when disembarking.
| 3
|
EasyJet
|
A lot of difficulty getting to the right site but very helpful and easily resolved once found
| 5
|
Lufthansa
|
A lot of my flights get cancelled and most of them are delayed. Prices have gone up considerably. They refuse to pay compensation as required under EU law. They do still have good pilots and stewardesses though.
| 2
|
Wizz Air
|
A lot of people here seem to not read the fine print when flying with Wizz Air - or any carrier. It's extremely common for a low cost carrier to charge for airport check-in. Ryanair has been doing this for decades, as has Wizz Air. My experiences with Wizz Air have be nothing but absolutely fine. Prerequisite is knowning what you're up for. The only thing that could be better is their quite unconvenient flying times from Vilnius and the legroom. Staff on any flight I took with Wizz are always pleasant and helpful, if maybe not very friendly.
| 8
|
Ryanair
|
A lot of people moan about Ryanair but we just done Toulouse & back for £22.50 each we jumped through there hoops & the flights were good G
| 4
|
Wizz Air
|
A lot of people say this airline is a scam and that their are hidden costs everywhere, but my advice to anyone flying with Wizz Air is to read the rules and FAQ carefully before flying with them. Check your baggage dimensions, and make sure you check in online! If you have not payed for a seat then you do only have a 21 hour window to check in online before you fly, as online check in closes 3 hours before your flight. I'm sure this is the reason alot of people are getting caught out with having to pay extra fees because they arnt able to check in online. At the end of the day it is a budget airline, and they will try and catch you out where they can, but if you follow the rules, there will be no issues. Our flight was genuinely not as bad as other experiences here. Our flight out went without any issues. Our flight home was slightly delayed, but other than that, everything was absolutely fine!
| 4
|
Ryanair
|
A lot of people seems to have issues with low budget airlines, but the golden rule is you get what you pay for, keep an eye out for when they are running promotionals and you will find lots of great deals! Me and the other half went off to Marrakesh, Morocco for £40 return each! Bargain!Only reason there is 4 stars and not 5 is because they charge ridiculous rates which they pretend to be transactional charges! Its doesn't cost £5 for credit debit cards each way!
| 4
|
Ryanair
|
A lot of people slag Ryanair off but they are the same people who do not use British airways lol you get what you pay for, people miss the point I could go British Airways for £1000 or easyJet for £250 obviously some people don't care x
| 4
|
EasyJet
|
A lot of people will say: 'You get what you pay for', and yes it's true, not all budget airlines are known for stellar customer service. But my experience with Easyjet has left me so embittered, so angry and so helpless, I am going to write this anyway.I had booked a return flight from London Gatwick to Munich. Travel has become a lot more difficult in this current age because of COVID-19, but luckily, the first flight went without a hitch.The flight back though was a nightmare.Due to a mistake I had made, I was unable to fill in the Passenger Locator Form. Absolutely no-one was able to help me–it was late at night, and all the customer service phone lines were down (This besides the fact I was in a timezone one hour ahead of the UK), and the Information hubs were all empty.So I didn't even get to learn what my mistake was, and I was told I would not be allowed to board the plane as a result. So I was left stranded overnight in Munich airport.The staff seemed very cold and uninterested in my situation–they treated me like I was just wasting their time. When I told them I was stranded overnight in a foreign country, with a language I don't speak.None of them offered to help work out why I was unable to fill in the form, everything was my fault in their eyes.It wasn't until the following morning that I learned the reason I was unable to fill in the PLF was because I had booked an 'Antigen' test for my Day 2 bundle and not a PCR test. There is no information clarifying what kind of test is needed on Gov.UK's PLF website–not only that, I was given bad advice by their customer service helpline which I had called many hours earlier, while they were still open. They said that I should explain my situation to the UK Border Guards... not telling me that in fact, I would not be allowed to board the plane without a PLF in the first place.In the end, I lost all of my money on the replacement flight I had to book. Fortunately though, out of spite, I chose a different airline, and they treated me much better than Easyjet did.I also forgot to mention one little thing–I was injured and had a physical disability the entire time. I had injured my foot while walking down the stairs while I was abroad in Germany. None of the staff there seemed to acknowledge or give a damn about my injury. Lufthansa on the other hand, they actually offered to take me in a wheelchair all the way over to the departure gate–and they even let me skip the queue when I had all my documents ready! (I mean, that was unexpected and a bit much, but still-really nice of them!)To top it all off, they won't even let me have a refund, or allow me to make a claim for the flight that I missed. They keep giving me inconsistent reasons that change each time. First of all, they stated that since I was a 'No-Show' for the flight (Which is inaccurate–I wasn't a 'no-show'; I was denied boarding at the departure gate) they would not be able to compensate for alternate transportation... In that case, why offer travel insurance to begin with?The second time, I showed them my receipt for the Easyjet flight I was denied boarding on, and this time, they sent me a placeholder email that didn't even address me by name, or even have any person's name added to it, just [[::-AgentED.firstName-::]]–I kid you not. And they said they could not even 'find' the booking that I referenced in my claim. I wonder what their next response will be?My memories of the holiday I had have all been soured by the way they treated me... I am seriously never flying with them again.My only advice to anyone out there who has already booked a ticket with Easyjet are the following:1.) - Don't bother getting travel insurance; you have no chance of making a successful claim.2.) - Don't be physically disabled.3.) - If you are confused by all the different test names and information out there and don't understand, and there is nobody to speak to because it's late at night and all the phone lines are shut, and internet live chats are closed down, then that's your fault.4.) - Bring a sleeping bag and pillows. You'll need it for your overnight stay when you are left stranded in a foreign airport.
| 1
|
Pegasus Airlines
|
A lot of racism onboard depending on where you come from. I got racial abuse from Pegasus staff
| 1
|
Ryanair
|
A lot of things about Ryanair are ok But charging 60 euros for checkin is not. Especially in a time when people are struggling to pay their bills. These people have no shame. As in no shame at all. I will do my very best to avoid Ryanair in the future, but way too often, it's the only way to go.
| 1
|
Jet2.com
|
A lovely flight from Alicante to East Midlands. No issues. The cabin crew were probably the hardest working I have seen on any flight.
| 5
|
Jet2.com
|
A lovely happy cabin crew. Made our flight pass so quickly.
| 5
|
Jet2.com
|
A lovely short flight to Chambery all the flight attendants were brilliant .Very professional with lots of smiles
| 5
|
Iberia
|
A low cost experience with the price of a higher quality company. Not even paying for business makes a difference. Run from this company
| 1
|
EasyJet
|
A mail air hostess was dealing with a very small dispute, which I witnessed between two girls one of the girls was really rude to the other girl so the other girl asked her to stop being so rude. But the girl who started the argument went to great extremes with mail hostess and pilot. Asked the rude girls friends what had hapoend but didn't ask what had happend with the other girl they took the girls passport and boarding pass and an hr later had police to come an export her of plane. Which was so so wrong as I a witness seen all that poor girl should not of been taken of the plane. Shame on you easyjet
| 1
|
Ryanair
|
A major scam, they charge you for extras, I had to pay for kids baggage when their clothes etc fitted in y own baggage. They add extras all the way.
| 2
|
Ryanair
|
A man named David in customer care was horrendous to me over the phone as I tried to enquire how to cancel my flight due to my Mother passing away.Disgusting service, absolutely appalled. No sympathy, just there for his paycheck.
| 1
|
EasyJet
|
A member of customer services helped change a seat for my boss. Transaction was easy.
| 5
|
EasyJet
|
A member of easyjet ground staff and lovely Asian looking girl "lillylou"? Not sure but she was fantastic with me .I was a little helpless and her kindness came naturally .I find it very rare these to get amazing customer service. I'm so glad I met her ....Andy kelly...
| 5
|
EasyJet
|
A member of staff representing easy jet at Lisbon airport terminal 1 departures was very rude, unhelpful and aggressive towards me as a customerJust before 4 I approached the employee and said good morning and proceeded to try and ask a questionThe employee namedGave me a dirty look and stated they open at 4And I proceeded to ask the questionThe employee then states again with an aggressive tone and evil stare they open at 4 and that she has work to doAt the end of the day I'm a paying customer if the employee is sat at her desk and I proceed to ask question,And may I state a yes or no question they should could just say yes or no instead of mistreating me as a paying customer who is also paying for a speedy boarding experience which isn't exactly cheap.The ladywasplain rude, aggressive and miserable as well as unhelpful, furthermore I wasn't the only passenger she was rude to I've managed to capture a video of her face and her hostility towards other easyJet customersAnd to top things my flight has been delayed for over 5 hours due to technical difficulties when I have serious health conditions which I need to stick to a strict diet and schedule me being pre diabetic and having a posterior vitreous detachment condition you guys are putting my well being at risk if something happens to me you will be held responsible i promise you my flight has been cancelled for over 5 hours i am sat here like an idiot if it was really a technical issue you would have advised us as passengers and paying customer at least a couple hours before I want a full refund now I promise I will take this further this is sick from you guys absolutely appallingAnd may I add EASYJET have offered me a voucher worth £6/€9 and told me the way to redeem was by showing the retailers that were set out my boarding pass and I do so only to find there was no credit as promised.
| 1
|
EasyJet
|
A minor issue when calling up but fixed quickly and easily
| 4
|
EasyJet
|
A mixed experience with easyJet. Outbound flight Manchester to Geneva an enjoyable experience. A320 was fitted with the new slim seats, surprisingly good legroom similar to traditional airlines. Cabin and cockpit crew efficient and friendly. Flight arrived 20min early. Inbound flight Basel to Manchester rather disappointing. Delayed departure by 1h 45min with no information from ground staff. easyJet flight status website had more accurate information! A319 with worn-out seats and very tight legroom. Cabin crew looked a bit tired, but the Captain was apologetic and chatty.
| 7
|
Ryanair
|
A month ago I bought a Milan-Krakow round-trip flight for three adults. The original contact price – as stated from SkyScanner – was 70€ for each route/person. After the login in RyanAir site, I proceeded to pay via PayPal, but when I completed the transaction there was no actual charge in my bank account. Furthermore, there was no redirection in RyanAir site that confirmed the success (or failure) of the transaction.So, I immediately tried again. But when I clicked the same exact tickets for the second time, the outward flight to Krakow had risen to 85€/person. I managed to (partially) bypass the extra-charge by buying first round-trip tickets for two adults (at the initial price), then a round-trip ticket for one adult, with just one extra-charge (85€ vs 70€) for the Milan-Krakow route.Summing up, the booking system initially rejected the transaction in order to rise Milan-Krakow route price for tickets exceeding two adults. Now, I don't know whether this practice is legit or not, but I think it's clearly unfair.Oh, and the Official Site is pretty mediocre for a 7-billion-revenue Company.
| 2
|
EasyJet
|
A month ago we booked to fly via easyJet. Just 2 days before the departure, my son got a UTI and was prescribed antibiotics (standard really). The bottle for the medication 150ml which exceeds the 100ml limit for liquids. So we head to the website to figure out what the procedure is. EasyJet needs a certificate for this and a prescription.On the NHS you cannot easily get this. My GP says 40days lead time for a signed letter. This is kind of expected as GPs are busy. This is a low priority issue for them. So the GP's does the next best thing which is to issue a medical history and all the medication is is on. This however cannot be signed but it has the GP's name and surgery addressSo i call the customer service to tell them i have these details and labelled medication. Their response is that unless you have a signed letter detailing all the medication and why he has it you may not be allowed to board with it. Customer service says the full decision can only be made by the airport staff. Fair enough, can I have an email or something so I can check with the check-in team before I go. You cannot contact them. WHAT? So what options do I have? Nothing, go and hope for the best.What a joke. All other airlines and the .gov site say you need a cert for long term medication of controlled drugs. Why are these guys different. You should be able to check with the decision makes before you make the commitment. These things happen and them not having a good process to deal with this is just laughable.If you have kids avoid this airline. Even RyanAir has a much better policy on this.
| 1
|
EasyJet
|
A month before our travel from Paris to Copenhagen you cancel our flights leaving us with no options of realistic flights. Damn you.
| 1
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.