Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Grupo AirFrance-KLM
|
A GOOD EXPERIENCE AFTER ALL.Different systems to get in the touch with their customer service. Something to review about the social media chat, because when you get the first answer it´s like they give the customer service agent another customers, so it can become hours and hours of waiting between an asnwer and another. They should do something to let a customer finishing being threated first and then pass to another one, But nobody has never been suddenly asked to manage such huge numbers like the one they are experiencing now with the covid 19.On the other side very fast and kind, professional support through the call centre.I have been offered a voucher that last one year (fair enough).So at the end I can say good company! Wish you all good luck through this bad period.
| 4
|
Wizz Air
|
A GUY CALLED "Oleksandr" JONED THE CHAT. I TOLD HIM THAT I WOULD LIKE TO MAKE A CLAIM AS MY FLIGHT WAS RESCHEDULED BUT BECAUSE THERE IS NO SUCH AN OPTION ON THE CLAIM SECTION ASKED FOR HELP. HE THEN REPEATED THE SAME THING TO FILE A CLAIM AND THEN AGAIN I TRIED EXPLAINED THERE IS NO SUCH AN OPTION FOR RESCHEDULED FLIGHT. HE JUST LEFT CHAT AND SENT ME A SATISFACTORY SURVEY TO FILL OUT. THIS IS COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL. YOUR CUSTOMER SUPPORT IS RUBBISH AND DOES NOT OFFER ANY CUSTOMER SUPPORT AT ALL. CAN SOMEONE CONTACT ME WITH SOME ACTUAL KNOWLEDGE AND WHO CAN HELP ME RESOLVE MY ISSUE?
| 1
|
Lufthansa
|
A German company.Got a ticket to Kiev from Oporto in March of 2020. Flight was cancelled and I asked a refund. They said it would take 4 weeks. That's okay for me.June passed and I called again, needed an extra 2 weeks. Not a problem.Then... I receive an e-mail saying they will need an extra year!!!! YEAR!The LAW SAYS 7 DAYS, not 365 days!I WILL NEVER EVER TRAVEL IN LUFTHANSA. Costumer support = 0 help. "I will re-foward this to my supervisor". 4 times they said this. Never again.
| 3
|
Jet2.com
|
A Great Flight Experience
| 5
|
Grupo AirFrance-KLM
|
A KLM flight attendant assaulted me while in flight from Ghana to Amsterdam. Rather than respond with violence, I filed a formal complaint with the airline. KLM only offered a letter of apology, after continuously ignoring my complaint. A letter of apology is not acceptable, especially considering the possible outcomes if I had chosen to fight back. I encourage any KLM passenger to defend yourself because it's definitely not worth it to take the high road! No one has a right to put their hands on you without consequences!
| 1
|
Ryanair
|
A NO STAR on this airline. After so many years of travelling around Europe this is first time that to check is has a payment which is almost the same price like i bought online. I bought ticket through edreams.com and as per the instruction the airline will send an email for the verification of the identity. Ryanair sent an email and i have followed the instructions and i have tried so many times but was not a success and the other option is that you can check in airport 2 hour before. To my surprise i have to pay almost the same amount like the ticket. And j ask why, they said that edreams have given the wrong information. I will never fly on this airline again. Not even to recommend.
| 1
|
Eurowings
|
A Rasist company. My son who is dark skinned was the only one who was picked out to pay extra for a small suitcase. He is 15 yr old and was harassed and threatened by the ground-personal till he cried and payed. Others who had a suitcase like him and also didn't book the option were free to go without extra payment.At my complain I got a standard text now after 6 months and my son didn't get the refund of 50€ nor an excuse.Terrible company.
| 1
|
Ryanair
|
A Ryanair flight Bergamo (I) -Lappeenranta (FI), operated by Malta Air, delay more than 1 hour; during boarding passengers were kept waiting in 30 C degrees outdoors (not being informed why);We had paid extra for extra leg places, but during the (almost) whole flight this extra leg place was occupied by loudly talkative lady passengers queuing for the frontside toilet, and stewardesses didn't do anything to guarantee the extra leg place was kept free for the customers who paid for it.
| 1
|
Ryanair
|
A Ryanair transaction is not a fair exchange of service and goods for money. It is more like a hostage situation: they catch you and lock you up in an aluminium tube until the dehydration headache forces you to remortgage for a bottle of water. Fainting prisoners make no difference to the level of attendance or even prompts the pilot to communicate. When we taxied to the runway I suddenly felt relief and even some gratitude towards the airline. But then Stockholm syndrome is normal in these situations.
| 1
|
Jet2.com
|
A TALE OF 2 AIRLINES. We booked a flight from Athens to Stansted with Jet2 and a connecting flight to Glasgow with EasyJet. The scheduled time between the two flights was 2 hours 45 minutes. The Jet2 flight was delayed by well over 2 hours and, as a result, we missed our flight to Glasgow. That resulted in us having to pay for an expensive overnight stay in a hotel near the airport, and also two flights to Glasgow the next morning. We asked EasyJet to refund the cost of the flights and I'm pleased to say they did that straight away even though they were not at fault. Jet2, on the other hand, has so far refused to compensate us for the hotel accommodation, although they say they are very sorry for the delay - all care and no responsibility. What a contrast in customer relations between the two airlines. Thank you EasyJet. Thanks for nothing Jet2.
| 1
|
Turkish Airlines
|
A VERY bad company. Take home message: AVOID traveling with Turkish Airlines (TK). You'll find yourself in the most stressful situation while traveling with them. At the airport you'll find that your flight that you booked through the company website does not exist!! Last month I booked my overseas flight directly through the TK company website. On my way back at the airport, I was told that my connection flight from Istanbul to USA is canceled and I have to wait at Istanbul Airport till the next day to catch the next flight to USA. This resulted in a very inconvenient situation where I had to wait for 14 hours overnight sitting on a chair at the airport, which was completely shut down (no restaurants or stores are open), and I missed important business on the day I was supposed to be back home. This is exactly what I tried to avoid when booking my flight although there were other respected airlines offering cheaper prices. What confirms that this is a nightmare company is that: 1) they did not even bother to send me an email or contact me before departure to let me know that the connection flight is canceled, although I entered my contact information when booking the ticket; 2) I wrote to TK customer service complaining about this situation; no one cared to reply. Not mentioning that most of the personal monitors on the trans-Atlantic airplanes are not working (so you don't even have a means of entertainment during the long flight) and that the flight crew are unprofessional. So, in summary do yourself a favor and avoid flying with Turkish Airlines or you may experience this yourself.
| 1
|
Jet2.com
|
A Very good experience on flying from Málaga to Leeds/ Bradford. Check in quick and on the aircraft fairly quickly. Excellent flight , smooth and relaxing. Our favourite airline, Jet 2.
| 5
|
Ryanair
|
A awful money grabbing company.Got to Birmingham international national airport to get a flight to Dublin. After getting to boarding my girlfriend was told that she was only allowed to have one bag and that her hand bag counted as a bag because of this I had to put the her belongings in the side pocket which changed the shape of her bag and made it unable to fit in the frankly tiny baggage compartment they have, which is also a rip of after this they charged and extra €50+ or £46. It's a shame because the last time I had flown with rayn air they never mentioned this and we were fine, it was such a shame as prior to this I thought they were quite reasonable priced. Then to make it worse when we go on to the plane the space under the seat where they said hand luggage should go was more then big enough to fit the bag. If you want cheap flights I have used easy jet for years and they have always had amazing customers service and have been very accommodating.
| 1
|
Grupo AirFrance-KLM
|
A bad experience with Air France. During a 9-hour flight, I waited for an hour for a glass of water. During the connection flight, they remain without sandwiches. It is incredible that Air France has such a small standard.
| 2
|
EasyJet
|
A bad flight companyApps could checked in with wrong flight.Online Wed site could not log in for online check inAirport staff think they are very smart to charge your bags feesVery tired to flight with this company.Good luck if you choose easy jet
| 1
|
Ryanair
|
A bad rating twice:For one I don't understand Ryanair's behaviour in terms of checking in procedures. Usually one would get an email saying in order to avoid fees at the airport the check-in one needs to check-in at least 2 hours before departure. Fine, but since I don't get these emails any longer and since many things have changed regarding Ryanair booking, checkin-in and boarding procedure, I assumed also this rule has changed - not the case, I got charged 55€ at the airport for late check-in. If you can send emails about new regulations of hand luggage on board, why is adding 1 line about the 2-hours-before-departure warning, as used to be, too much, Ryanair?? (Nobody is going to read all the transport regulations prior to departure..)Number two, Ryanair's customer service is terrible in responding my emails. Even if I describe in detail my issue (such as the check-in problem), I would get an automated answer that I need to make my description more detailed... seriously??? Come on.
| 1
|
Vueling
|
A basic requirement of any airline has to be to let their customers know that their flight is delayed and why. Even worse is when the customers know the flight is delayed through the internet and the airline doesn't acknowledge this. And boards everyone unnecessarily early. And then turns off the air conditioning. Easily solved to talk to their customers.. but seems a step too far for the pilots. Who when they do actually come on the intercom you can't hear properly either. A real shambles in this modern age. We expect the basics to be right for the price we pay.
| 1
|
Ryanair
|
A basket case for an airline that doesn't cooperate with third party sites. Was informed via an automated email that I either pay 55 euro when I check in or take pictures of my passport document (also for a smaller fee) on a ticket that they werent prepared to refund. Very unethical behaviour
| 1
|
Grupo AirFrance-KLM
|
A beautiful experience. The early morning short European hop was wonderful. A great staff (mostly Purser) served a wonderful breakfast in a warm efficient service. Standard inter-European seats, though not great, were fine for the short hop. Transfer in Amsterdam was messy but no fault of KLM. The transatlantic journey was a gem. Great plane, great seat, very good food and drink. Full meal, mid flight snack and before landing lunch kept me full and happy. Extremely attentive crew worked hard and were very kind.
| 10
|
Ryanair
|
A better service when a customer needs help. Travelling for years with Ryanair but this is the last time.
| 1
|
Lufthansa
|
A big disappointment with the 1 hour delay in delivering the baggage that made me lose my rental car, no explanation and all closed. The good part was the flight attendant that were spectacular and very friendly Kudos to them. Plane very old.
| 6
|
EasyJet
|
A big scam. I had a flight delayed for more than 3 hours, which entitles me for a 250€ reimbursement per passenger under European law. I have contacted EasyJet dozens of times to request it. They have claimed that the delay was under 3 hours. I have then contacted an external mediator (MTV - Médiation Tourisme Voyage) to give an opinion, which was in my favor. After that, I contacted again EasyJet and they keep telling me that I'm not elegible for a reimbursement.EasyJet IS NOT RESPECTING EUROPEAN REGULATION. They are doing whatever they can to not answer this kind of requests.Moreover, I have requested the Customer Service for an address in France where I can send a judicial notification and they told me they are unable to provide me an address.It's been a year and counting since the flight happened! But I won't give up.
| 1
|
Grupo IAG
|
A big shout out to Margaret who was working on the Aer Lingus ticket desk on friday last 28th August. You dealt with my sister Debrah who was flying to Boston that day. We had a race against time to get extra paperwork. The code of conduct, customer service, empathy, understanding and compassion were second to none. I always knew Aer Lingus were known to treat their customers with care and thats exactly what you did, you proved that right. Aer Lingus this lady is a splendid representative of your company and she should win employee of the year.
| 10
|
Ryanair
|
A big shout out to all the Ryanair staff on flight FR6654 15 th June Edinburgh to Bordeaux. You are awesome!! My husband took unwell 15 mins in and you supported us throughout the flight . You were professional understanding and sympathetic I want to thank you all so much. You are all brilliant.Xx
| 5
|
Jet2.com
|
A big than you to the staff at check in at manchester airport. Very friendly and helpful.
| 5
|
EasyJet
|
A big thank you to Calvin on the front desk at departures. A student had left her phone in my car 2 hours earlier.Flying to Venice at 19.10, Calvin took it to the gate and reunited the student with her phone. Great result.Thank you for putting yourself out and being prepared to go the extra mile. Very refreshing.
| 5
|
Iberia
|
A big thank you to the captain who allowed my boy to take a picture in the cockpit. Palma to Heathrow. 3rd June. Thank you!
| 5
|
Jet2.com
|
A big thank you to the pilot & co-pilot bringing the plane down in dense fog over Leeds for a text book blind touchdown.
| 5
|
Ryanair
|
A big thanks to Ryanair for ignoring their own refund policy and not even providing a response to a refund request form due to severe illness preventing travel.As always, Ryanair's focus on customer wellbeing is exemplary.
| 1
|
Pegasus Airlines
|
A big thanks to the Pegasus customer service staff who did an impressive job helping me finding new tickets so I could change our travel date, excellent customer service.
| 5
|
Grupo IAG
|
A billion dollar company can't change dates, cancel, refund or exchange to a different person .... Don't believe how money grabbing a company can be. And their agents pretended to be BA, daylight robbery charged me 700 quid for an economy seat and when I upgraded he kept full amount. Why? How do they get away with it!!! I deserve compensation. And I still want to cancel booking with full refund.
| 2
|
Jet2.com
|
A bit cramped and uncomfortable for a 4.5 - 5 hour flight ( I'm 5 ft. 11 in. and 75 kg.). It's was lucky I wasn't sitting next to anyone bigger.All the rest was fine: the aircrew, toilets, luggage storage, and aircraft cleanliness.
| 3
|
Jet2.com
|
A bit late but we're kept informed and quick turnaround on landing.
| 5
|
Jet2.com
|
A bit late departing and on return due to bad weather.
| 4
|
EasyJet
|
A bit of a wait for an agent but agent was very helpful and quick to resolve the issue.
| 5
|
EasyJet
|
A bit slow to get started but very helpful customer service once I got through.
| 4
|
EasyJet
|
A bit slow to start, but efficient when it did; helpful, if a bit staid in humour. Useful, like a Skoda.
| 4
|
EasyJet
|
A bit timely but overall very good.Follwoing a change of destination of one passenger only in one booking, the process was made through the chat. Though a bit slow to find how to proceed, once the contact was made via the Customer support chat, the process was very efficient.
| 4
|
Jet2.com
|
A bit unhappy as our scheduled flight times have been cancelled ti
| 3
|
EasyJet
|
A bizarre encounter at Easy Jet's gate at Munich airport, on the way to Edinburgh. My wife went off to check if we were Speedy board as we had exit seats at extra cost. She was informed we did not have exit seats, even though we had 12E and 12F, which are that very thing. They were adamant, and the gent suggested that maybe we had not been accepted online as we were older folk, and they would require younger for the exit seats. When we finally boarded, with the general queue, we found we were on exit seating as we expected. Time for the gate crew to learn the seat layout.
| 2
|
Jet2.com
|
A booked flight to Alicante from Edinburgh and return. As far as the flight was concerned it was brilliant from start to finish. No problems whatsoever. booking, seating, cabin crew, all great. Will do it again, if prices are within means.
| 5
|
Ryanair
|
A booking was made on 18/11/2022 for a one-way flight from Rome -> Manchester (FR3205) for 4/4/2023 for 5 passengers.We got the booking confirmation email and the booking appears on Ryanair account, just like other bookings.On 24th March we attempted the online check-in for flight FR3205. When attempting this the website displays a generic system error message.At this point we contact Ryanair custom supporter who say payment was declined on 18/11/2022 and the booking was not completed.We explain we were NOT informed either by Ryanair or anyone else; and the booking remains visible on the account, just like another bookings.From live chat transcript"Declined bookings still show up for customers and we are working on this."We offered to make the payment for the remaining 525.76 EUR (£50 had been paid by voucher), but Ryanair say no. We must make a fresh booking at 24th March prices which were approx, £2500 for 5 passengers, an increase of five fold.At this point, our cheapest option was to buy alternative flights on 4/4/2023 back from Rome with EasyJet which cost 1,510.36 EUR.Outcome ComplaintRyanair take the view that the booking failure information was available since 18/11/2022.However this information was not sent by email nor SMS nor pushed towards us in any way. It would require us to attempt to manage the booking. There is no reason for us to do this until months later, much closer to flight time.Even then, there is no message about payment failure, just an ambiguous system failure message.The actual wording of this message is:"Something went wrongPlease refresh now. If that does not resolve the problem, come back later or try the Ryanair app."This matter could have been resolved on 24th March by allowing payment to be taken for the outstanding amount.Case currently with Aviation ADR, the dispute resolution scheme approved by the Civil Aviation Authority.Update: Result of Appeal^^^^^^^^^^^^^^^^^^^ADR took 5 months to respond. They said they cannot comment on internal IT issues and that Ryanair can charge whatever they like for their flights. So, that was a waste of time.So, an internal IT fault cost us about £1000 and they've got away with it. I could have been worse. We could have not checked in early and presented in Rome on fight day. One of our party is disabled, and it could have been we did not have funds to get home and been stranded abroad. Shame on Ryanir.
| 1
|
Norwegian
|
A breath of 'fresh air'. Norwegian Air, this is the third time I have used your services and it has been most pleasant on all three occasions.Compared with the other operators between Malaga and the UK you can give yourselves a very large 'pat on the back' well done & keep it up, regards.
| 5
|
EasyJet
|
A brilliant customer adviser, was very helpful and a credit to Easyjet
| 5
|
Jet2.com
|
A brilliant experience from start to finish . The assistant travel teams were courteous and extremely helpful. The cabin crew were the best I have ever experienced - nothing was too much trouble for them . The flights were a delight despite extremely bad turbulence on arrival in Paphos. Definitely a 10/10!
| 5
|
Pegasus Airlines
|
A budget airline that brings you where you are going. Dont expect to much help or customer service. The personnel they have are very pleasant to deal with, but they are a budget airline.1. They have very little staff at the airport when there is a major incident or delay. Agree with the delay and that you won't get much help right at the moment. Try to make the best of the situation (buy access to a lounge, etc.) File a compensation claim afterwards instead.2. They often forget to bring onboard food you preordered. Especially if you miss a transfer and are booked into next flight. But don't yell at the stewardess, he/she won't help you. You will just get stressed and look like a fool for letting your kids go hungry. Just accept the situation and pay for the food they have and file a compensation claim afterwards. Best advise as it happens quite often, don't preorder food. Better to bring your own food.3. Allow time for delay if flying around holidays like Christmas to avoid having the holiday spoiled if there is a delay.4. Make your compensation claim quickly to avoid missing out because an incident is declared force majeur.
| 3
|
EasyJet
|
A bunch of employees on a power trip. I watched them threaten moms who were flustered with all their travel gear that they wouldn't be able to fly with their "attitudes." Despicable company practices.
| 1
|
EasyJet
|
A bunch of shysters. Won't cancel flights for a refund, even when it's illegal to leave the country. Say it's not currently in their policy.They make their website hard to find any concrete helpful information and just make you loop around and around.They even changed their customer service number.Call times have long waits.I feel sorry for the people working for EasyJet and it must be very hard right now but I think they all need some Mary Gober training!The managers in this company should all be fired.
| 1
|
Ryanair
|
A business model based on robbing their own customers for any minor infraction they can find. The job description must include "applicants need to be cold a** holes"? The staff are keen to assist with the airlines policies. Expect poor service and additional fees for the most pathetic reasons. If u can pay the extra £50 to go with someone else.
| 1
|
Lufthansa
|
A business model where you trap people into buying is not accetable. Dont respond to upgrades via Lufthansa app when checking in - you will be cheated for sure. Thier system is forcing you to buy on a not-wanted trip, hence, you might end up paing an upgrade on a short flight; which doesnt really make any sence
| 1
|
Ryanair
|
A cabin case bought specifically for taking on board and measuring the same as stated on Ryanair's website, was refused by Ryanair due to not fitting in the holder situated at the entrance to board. As I explained the above to the girl refusing the piece of luggage that fitted easily into the holder, described our discussion as an argument and threatened to not let me fly!I was charged £70 or I was unable to board the aircraft, which once paid allowed me to enter the aircraft with my suitcase and place it in the overhead locker ! Customer complaints service were if no help despite viewing a photo of the case fitting in the holder
| 1
|
Grupo AirFrance-KLM
|
A cabin crew member treated me very badly today، I was coming from Amsterdam Airport to Billund Airport in Denmark، I have two girls with me، I had to take my son to the bathroom. There was pain in her stomach and she wanted to vomit، This was about the time the plane landed، One of the crew shouted that I should sit down and I went and sat down، When the plane landed, he came to me and spoke in a very bad way with a very high voice، I told him I don't speak English، Of course he told me sarcastically. It's very annoying، I do not want to repeat the experience with you. You must be treated with respect because someone is insulting the entire company.
| 1
|
EasyJet
|
A call to there sales team to confirm a cancellation policy before booking online."Hi, I am just about to book online but want to check my cancellation terms etc before I book""OK, so you want me to check availability?""no I want to see what would happen if my flight is cancelled due to covid""ah so you want a refund, I will transfer to you customer service""no I have not yet booked yet but want to know your cancellation terms before booking"Places me on hold for 30 seconds and hangs up.Very poor service. I won't be using easyjet ever again.
| 1
|
Grupo IAG
|
A cancellation and no solutions. I am waiting for a call from the customer service but nobody is answering, I sent already a few emails. I need to be re-routing or re-protecting. I am waiting for your call in order to solve it, my case is 05315258. I NEED A SOLUTION, very very bad customer service for now.>>>> We are on the 11th. of DECEMBER and NO REFUND has been made to my account but LEVEL is saying the contrary. I DID NOT GET the refund, I am very unhappy with the service. I am waiting for a solution !!!!
| 1
|
EasyJet
|
A cancellation with no strings attached should take seconds !!!!
| 1
|
EasyJet
|
A cancelled flight is quite different if you are at the foreign end and Easyjet want to cover the costs to extend this holiday by a few more days! They booked us into a good half-board hotel with pool, we had a good lunch outside the hotel and I booked a very expensive BA flight for the next day. Easyjet paid the claims for both within week.
| 4
|
Grupo IAG
|
A catalogue of failures. We flew from Belfast to Heathrow a week ago and the flight was delayed by over three and a half hours. We missed our onward Air Canada flight to Calgary as a result. On arriving in Calgary (after re-routing via Vancouver which added over 6 hours to our journey) we met other passengers who had also missed the same Air Canada flight as their British Airways flight from Manchester had also been delayed by several hours. We are now on our way home only to find our Heathrow to Belfast flight, which had already been cancelled and put back 2 hours, is now delayed by another 2 hours. Avoid British Airways like the plague.
| 1
|
Lufthansa
|
A cautionary warning about the callous way Lufthansa handled flight cancellations, causing us great inconvenience whilst at the same time absolving themselves from responsibility for compensation …..July 15th 2023 – we were checked in for our return flights from Zurich to Birmingham UK, via Frankfurt – a journey time of 3 hours 30 minutes. Five hours before take-off, a notification of flight cancellations from Lufthansa. Then an email from Emirates – we're booked onto replacement flights – Zurich to Dubai to Birmingham – flight time 15 hours 15 minutes, starting at 10:15 at night. Now, we're both over 72 years old and didn't consider a 15 hour flight to substitute for a 3 hour flight reasonable. We just weren't going to accept.However, the only way to change this imposed schedule was to contact Lufthansa through its web-based Chat system. Queue length over 340. Queue waiting time unknowable, but hours. So, the process did take several hours, constantly monitoring the mobile phone, waiting for the queue to decrease such that an agent finally became available. How people manage this on a cellphone without charger availability and a rock solid internet I cannot imagine!Sensible re-book finally arranged – just a 24 hour delay to original flights. So, enforced overnight and following day in Zurich, for which Lufthansa refuse to pay any compensation. They seem to have total disdain for customers and their customer service is very unprofessional. In my opinion the whole flight-cancellation process is calculated to ensure the customer loses and Lufthansa escapes with minimal impact.
| 1
|
Ryanair
|
A change of circumstance meant the need to alter baggage being taken with us. The change was requested within 24 hours of booking. It would have meant a £30 refund or I would have accepted a credit as a regular flier. Computer says no answer across the board which took another 24 hours to obtain. Interestingly with the same change on return flight with Jet2 I got through to someone straight away and they actioned the refund immediately. Why upset regular customers with such inflexibility over a bag?
| 1
|
Air Europa
|
A charter flight for Thomson holidays from Humberside to Palma. Flight delayed both ways by around an hour. Inflight announcements from crew totally unintelligible due to heavy Spanish accent and speed of delivery. In flight snack consisted of one small roll with plastic type ham tiny chocolate and half a cup of lukewarm tea or coffee. On our return flight we had an hour of Air Europa promotional adverts on TV all in Spanish - played to an aircraft full of Brits!
| 2
|
Ryanair
|
A cheap price should not means a poor service. From far staff is the hugest problem. Quite always in a bad mood, diverging in what they say and do from airport to airport, always trying to grab people holding hard suitcases instead of this holding soft bags... uncountable needs of improvement.
| 2
|
Norwegian
|
A classic bait and switch move by Norwegian. I booked a r/t flight (LAX-CPN-LAX) on Norwegian back in December and a few weeks back they text me to tell me that my flight in late May would be operated by EuroAtlantic airways. It was with an all Portuguese crew in an old Boeing 777. No inflight entertainment on either leg. Well unless you count 2 Audi channels featuring Latin music. I too paid extra for "nice and tasty menu" which was neither nice or tasty. Everyone got the same meal so don't bother paying up for that. Also sure to bring your own movies. By the time Norwegian told me about the switch it was too late to get a good price on another airline. Buyer beware!
| 1
|
Grupo AirFrance-KLM
|
A cold wrap supper and a poor quality breakfeast failed to impress me.On the other hand,efficient and friendly service on board.Boarding was chaotic and required after the boarding call a significant time standing in some form of a queu.
| 3
|
Eurowings
|
A colleague and I flew with EuroWings on Flight EW9331 from Birmingham to Dusseldorf on 17th June 2022. After we had been on the aircraft for about 30 minutes, we were told we would be leaving for our destination without our luggage. We were travelling for a week of business in Dusseldorf. Inside the cases was not only our clothes, but personal effects, laptop chargers, business cards and everything you could imagine when travelling to a business exhibition. Once we arrived at Dusseldorf, we could not do anything about our luggage at the time as it was nearly midnight and the only people on duty were cleaning staff. The aircrew – and this was a Baltic Airlines flight – simply told us to see customer service, and this we had asked details of as we got off the flight. They did not pass a single piece of information to any passenger unless they asked. On Saturday 18th June we returned to Dusseldorf airport and sought out the help of the EuroWings customer services team. We were then told to go to building P3 (lost and found) and search for our cases, which were clearly not there. We returned to customer services, gave all our details (email, mobile telephone numbers, the hotel name and address we were stopping at and kept a record of the reference we were given. We were told that the luggage would be transported to Dusseldorf on the next available flight from Birmingham – and not just the next available Eurowings flight, which we knew would be in the evening of 19th June. We had colleagues booked onto this flight as well. Despite having our contact details we received no email, text message or telephone call throughout the weekend. We then had to go shopping for alternative clothes and basic essentials such as toiletries. My colleague and I tried calling several times on Saturday and Sunday from 6am onwards (once we had purchased a phone charger), but the telephone number for Eurowings customer services in Dusseldorf constantly rang without being answered. We both tried calling for about an hour before giving up. Our colleagues were asking about the luggage before they boarded their flight on 19th June but staff at Birmingham were unaware that there had been an issue on the Friday night flight. My colleague and I then returned at 6.45am on Monday 20th June to the customer services at EuroWings in Dusseldorf airport. My colleague stayed at customer services while I went to search for our luggage, again in building P3. When I got to building P3 I was told our luggage was still logged on the computer system as being in Birmingham, UK. We were finally shown to the luggage belts airside where our luggage was waiting, along with a lot more abandoned luggage. I have contacted Eurowings customers service three times via the online contact form and have heard nothing back at all. The online check for whether we are entitled to compensation or not cannot be done as this flight was operated by Baltic Airlines, and I am told we have to wait to be contacted by Eurowings. Absolutely shocking, not only in the service from the company themselves, but to not receive a reply from contacting them three times since my return to the UK is appalling. Will never, personally or business wise, use this airline again. Shame I cannot give a 0 on the overall rating.
| 1
|
SAS
|
A comedy of errors. First and last time we are flying SAS. Flight cancelled. New flight via Copenhagen. Young children (2 girls both under 12) were booked to sit unaccompanied in seats next to strangers for both flights. Staff refused to move them saying the flights are full. 1st flight was about 1/3rd empty (Mostly SAS plus). Someone overheard our dilemma and swapped seats, so we ended up sitting together. 2nd flight was full and girls were sat separately. Staff said 'You should ask someone to move'. Arrive in Heathrow, no bags. Oh, they will probably arrive later.
| 1
|
Jet2.com
|
A comfortable flight and superb service
| 5
|
Grupo IAG
|
A comfortable flight crew were pleasant but not much seat room. A little costly compared to other airlines with no direct flight from Toronto to London. Baggage amount was reduced to regional amount on way back to Toronto as we flew from Newcastle yet it was International amount from Dublin to London didn't make sense.
| 8
|
Jet2.com
|
A comfortable flight with a skilled landing in windy weather.
| 5
|
Jet2.com
|
A comfortable flight with friendly staff.
| 5
|
Jet2.com
|
A comfortable flight with helpful crew
| 4
|
Jet2.com
|
A comfortable flight, great crew. No issues
| 5
|
Jet2.com
|
A comfortable flight, well-organised by efficient staff.
| 5
|
Grupo IAG
|
A company I've used for 15 years but never again!Having booked return flights a year ago but due to needing to go earlier now needed to not take the outgoing flight but keep the return flight. No this is not possible have had to rebook the return flight which I had already booked and pay the difference in fare plus taxes! This was now £170 one way! After having no choice I have now been trying to pay for the new booking for a week! Today will be the 6th time of having to call them and get through to a non uk call centre where they clearly don't know what they are doing. They confirm my details email, bank card and payment address but I still haven't had confirmation of my ticket and I don't receive any confirmation and the money has still not been taken ..the app says I have a booking but cannot retrieve my ticket ..go with the cheaper airline at least you get what you pay for cheap no frills ..with British Airways you are definitely not getting what you pay for!
| 1
|
Ryanair
|
A company build upon the premise of how can we scam people by adding extra fees.
| 1
|
Grupo AirFrance-KLM
|
A company for bullies who can only think of two things: money and themselves. No wonder they've been doing pretty well for a while. And who even cares about the law and allowing people to go to court?! People would be really really surprised when they would know exactly how low higher management is willing to go for a few bugs at this 'iconic' and award winning employer. They're the worst I've seen in all my life. Worked there for 11 years.
| 1
|
Norwegian
|
A company that cannot hornor what is promised to the customers. Not a word can be trusted. 0 trust and scam company!There is a storm on the day. The company knows the flights will be cancelled, but refused to inform customers and keep customers waiting in the airport with many hours of delays.With many hours of delays the company finnaly informed that the flights is cancelled and asked us to go to customer service to take care of us. Then, the customer service told us they cannot provide hotels and accomodation for all of us. They told us to book hotel by ourslelves and will compensate all the expence via the online channel afterwards.After we have waited a couple of weeks from the online claim. they told us we cannot be compensated at all.How can we trust a company that do not hornor what was promised to their customers? They have promised us to take care of these and provided hotels for some of the pasengers already on the day!I am not alone on this, anyone on the same trip (17th, Feb, 2023) has this issue, please share your experience here and we shall defend ourselves. Pleae reach out so that we can take proper action to aviod such thing happen to others again!
| 1
|
Ryanair
|
A company that cares only about money and never about the customer. I have only used them once and will never use them again. Even one of their employees in Palma told me and my family that the company are a total shambles. Definitely a scamming company.
| 1
|
Jet2.com
|
A company that genuinely helpful airline in all aspects, especially staff that values your business
| 4
|
Ryanair
|
A company that has no customer service what so ever. My sister in law booked our flights with cabin bags, we get to boarding when they said that our bags need to go in the hold and had to be checked in and because we didn't we was given a £40 penalty. We still had to carry the bags down the stairs and hand them over on the runway to go in the hold. We caused no disruption to Ryanair, no additional cost to Ryanair, the bags still went in the hold but we were penalised. Good Customer Service would be to educate what we done wrong so we don't do it again. Also, I believe from an employee of Ryanair that the boarding staff have a target to achieve to charge passengers.
| 1
|
EasyJet
|
A company who never fail to leave a bad taste in your mouth. Whether it's the disingenuous pricing, headlining seemingly good value fares which quadruple if you wish to take more than a toothbrush with you or the non existent customer support both at the airport and after flight queries. Budget airlines started life trying to bring 'air travel to the masses', now they desperately try to ring every last penny from unsuspecting travellers with hidden charges. Just be honest? Tell us the price of a flight upfront which allows us to take spare hankie with us. Dreadful airline.
| 1
|
Ryanair
|
A company with No leadership.Lets be honest who in the head office sanctioned this scam and it is a scam.To try and fob thousands of customers off with a voucher when they specifically requested a cash refund is absolutely bizarre. And whoever sanctioned this needs to resign or be sacked.What a PR disaster!!.If you really want people to take the voucher then double its worth and make it valid for 24 months.If not the decision maker for this Scam has just dug a massive hole for your team I bet they are,as sick of you as the public are.Show some leadership make a public statement and put this right.
| 1
|
Grupo AirFrance-KLM
|
A company with no responsibility, they cancelled my flight 24 hrs before the departure for COVID reasons (and this can happen in other companies too) but the unexpected part was that they didn't respond to my messages/calls in WhatsApp/local office/Facebook/Twitter. they didn't call me or offered me another flight with another company, they simply cancelled the flight and send me a mail. unexpected behaviour from a big company. I'll never ever fly with them again.
| 1
|
EasyJet
|
A company with very poor customer service who can't wait to rip off their undervalued customers for any minor technicality. Don't bother sending me your generic cut and paste trust pilot response asking me to explain why I'm so upset as I'd rather crap in my hands and clap than waste anymore of my valuable time liaising you! If anyone reads this then please learn from my experience and use a reputable caring airline in future who don't take advantage of their customers.
| 1
|
Ryanair
|
A company's reputation can only be truly judged when things go wrong.In my case one of my children's passports had run out (I know it's my fault + hands up + but in my defense four boisterous children kept my mind occupied until the last minute, so it can happen - in theory) this was before 48hrs of flight, so I thought perhaps I can change dates, they added £540 flat fee on top, which is more than the original flight. I tried to change to a few days, weeks, months later, no difference to the costs incurred. Then I tried different destinations a bit later, so difference. Then I tried to phone to speak to someone, I got some one who just said to look at the breakdown. The cost of charge was 90€ per person, more than original. I thought this is excessive since I am trying to change booking and not demanding a refund or cancellation, surely it has to be proportional to original cost (£400). Now we are not going anywhere period, lost money on apartment plus flight. All because of a rigid, inhuman model of business. Companies like this should be under tighter regulations. I see the point about them loosing money on original booking, however I was willing to pay more for a new flight and had already paid for the original cost, so apart from a minor admin cost they probably would still have made profit and we could have had a holiday. What a shame!!!
| 5
|
Iberia Express
|
A complaint aimed at Iberia and Iberia Express, and the confused and confusing - for the customer - relationship between them. As an Iberia Express member I recently booked a flight for my daughter from Madrid to Manchester via my account on the Iberia Express website. For some reason, the ticket appeared with my daughter's Christian name, followed by my Christian name and my daughter's surname. I tried to correct this error directly on the website but to no avail. On arriving at Barajas Terminal 4, we were told at the Iberia check-in desk (note there are no separate check-in desks marked ¨Iberia Express¨), that my daughter could not fly and that we would need to get in touch with Iberia Express to correct the mistake. When we argued that Iberia could surely help us as Iberia Express formed part of the wider Iberia group - as the website itself clearly states - we were met with a shrug. The attitude was basically ¨it´s not our problem, so go away.¨ Check-in desks were busy and we refused to budge. The Iberia employee fetched her supervisor and the whole ¨problem¨ was solved in 20 seconds by pressing a few buttons on the computer. But it was clear that if we had not made a fuss, our daughter would have missed her flight, we would have been 200 Euros out of pocket and Iberia wouldn't have cared a jot. In conclusion: buck up your passenger service and accept that when people book though Iberia Express they expect Iberia - as the only physical representative of the group at the airport - to face up its responsibilities and solve problems.
| 1
|
EasyJet
|
A complete and utter disregard and absolutely zero customer service…Our flight was cancelled at 0700 on our day of departure (8 hours before) with no explanation. We was offered Liverpool as an alternative at 0836 on the same day to fly out at 1415 but we live over 4 hours away, so this was impossible for us, plus our return flight was into London.We also received another message at 0836 saying that our whole holiday had been cancelled (apparently this was a mistake)…We had to find our own flights at an additional cost of £1500…EasyJet have offered us half of the entitled compensation as they're saying they offered us an alternative (even though it was geographically impossible to make the flight). Even more laughable, they've sent me an email saying I arrived 25 minutes earlier than my actual flight out of London - they're clueless…Nothing about compensating us for our extra expense of booking new flights.I've sent numerous emails and only ever get a pretty generic response from a "do not reply" email…Honestly, the lack of customer service and responsibility is shocking.I'll never ever book with EasyJet again and to be honest, I'd rather pay a little more and be dealt with by a competent company.Stay well clear!!!!!
| 1
|
Ryanair
|
A complete disaster and a disgraceful institutionI have been travelling for 11 years, I have never seen such a dishonest institution. I will only speak briefly and briefly, their job is only to take people's money for nothing and steal it. I cannot explain the stress I experienced at Shannon airport to reus Barcelona Airport, I just need to live, neither Shannon airport we went to check in nor someone helps, well then I am telling you what are you doing there, if you are not going to help people, then get the fk out of there, then I will never fly ryanair, I will definitely never fly ryanair and I will give more to another institution, I definitely do not recommend ryanair to anyone.
| 1
|
Jet2.com
|
A complete joke of an airlineLanded at the wrong terminal no steps at the frontPilot couldn't speak English properlyNo information given whilst sitting on the ground for 45 minutesPathetic airlien
| 1
|
EasyJet
|
A complete joke. Easy jet and this guy that supported me.A true criminals that just steal money from people
| 1
|
Turkish Airlines
|
A complete nightmare. Flexible/open tickets as offered on the website can't be changed as promised. Any email address of Turkish will bounce back immediately, tried dozens. Even as an Elite member I am told (up to the supervisor) that the "English text is misunderstand-able". No confirmation, names or case numbers are given. We have 3 tickets in our company, can't cancel because of website problems "Try again in 2 hours and call again". I love their onboard product and understand those are difficult times. But blocking all contact options and the chance to change a ticket is not the way to go.
| 1
|
Vueling
|
A complete nightmare. Turned up to Florence airport 2 hours before check in as asked. From that very minute it turned into a farce. It took nearly 3 hours to reach the bag drop off. No communication about what was going on. The 2 workers kept changing between our flight and one to Barcelona. Obviously people were getting stressed and angry and who could blame them.We finally got to the gate, where once again we were just dumped with no explanation, except that the flight departure kept changing. Then we were shouted at for actually sitting in the gate area and were ushered out. A lady then turned up and tried to start scanning our boarding passes, some worked and some didn't. People were turned away from boarding. We ended up flying back with a half a plane full.Then when we landed in Gatwick and more fun and games started. After another wait, we were told that our bags had not been loaded on to the plane and were back in Florence.The lack of communication and customer service was appalling, the worst being that the cabin crew must have known that our bags were not on board but didn't have the nerve to tell us.We need to be compensated but I do not think that we will receive any
| 1
|
EasyJet
|
A complete waste of time!! nobody ever responded.
| 1
|
Ryanair
|
A completely shambolic and disgusting company. I have had issues in the past with the company but this is on another level. I am waiting for a refund on 2 flights still. One from April and one from June. This is absolutely ridiculous and a disgrace. I have had absolutely no communication from the company apart from trying to shove their stupid voucher down my throat. Try to speak to someone directly or via email and zero response. They are complete liars! Claiming that people are being refunded when everyone I know who has had a cancelled flight between March and May have recieved no refunds.I have reported them to the Aviation Regulator and suggest that anyone else who has faced other unethical, shady and illegal practices by Ryanair to report them too.
| 1
|
Wizz Air
|
A completely terrible experience at check-in counter #63 at Lisbon Airport. I was traveling with a friend, and we had purchased baggage allowances of 20 kg for me and 11 kg for her. The staff member at the counter checked in my friend's bag under my name and then refused to check in my suitcase, claiming that I had already checked in an 11 kg bag. The employee displayed total unprofessionalism, and I don't know what I would have done if it weren't for the help of other people.
| 2
|
Iberia
|
A connecting flight of mine was delayed, so my suitcase was not transferred onto my flight. Iberia, found the suitcase and returned it longer than it was expected to arrive. My new suitcase came damaged! I sent various emails about this, along with photos and everything they have needed! I have rang on several occassions, visited the airport TWICE to find out what they can do as I need my suitcase compensated for! I travel back and forth between England and Spain and it has made life more difficult without a suitcase! I have been told to wait ONE MONTH, but I have not recieved my money for this! It now has been 5 MONTHS!! I am moving back to England and I want a new suitcase as this was brand new when I had bought it!
| 1
|
Lufthansa
|
A connecting flight to Tokyo HND was late and the baggage missed the flight. The Japanese process at HND is to fill in a "Delayed Baggage Report". They do not fill in a "Property Irregularity Report", nor do they give you a PIR number. The passenger has no control over their process.Lufthansa again rejected my claim for expenses compensation as I do not have a PIR number. This is despite uploading evidence of the official, detailed "Delayed Baggage Report" and the supporting documentation.Communicating with LH customer services is appalling. No PIR, "no evidence" therefore no compensation. No wonder LH have a TrustPilot customer satisfaction ratings of 88% 1 star. If they want to know how to improve, start treating customers with respect.
| 1
|
Vueling
|
A connecting flight was late and I missed baggage check in by 1-2 minutes. Trying to resolve this, and considering how close I had missed it by, I tried to find a member of staff. When this failed, I tried to contact customer service to find out if I had any options. The automated system was so unhelpful that it was almost insulting.I didn't manage to contact anyone and ended up having to find a new flight myself.
| 1
|
Grupo AirFrance-KLM
|
A constantly improving, efficient, friendly and approachable, but professional airlines.Our number one for quite some time now.The planes are clean and the legroom is a bit larger than usual.Crew is usually great and friendly, we love the delicious local sandwich and the drink selection too!It is a nice touch, it makes people feel welcomed. =)I could recommend them from the bottom of my heart.Thank you for providing an efficient and quality service! <3
| 5
|
Norwegian
|
A couple of days before flying to Chicago we were notified by text the flight would be operated by Wamos, a low cost Spanish airline flying A330 instead of the Boeing Dreamliner we payed up for. The flight was horrific, think Ryanair long haul. Norwegian failed to notify us it would be the same shoddy outfit flying back to London!To add to the awful experience, we were charged £70 at check in ( at Gatwick ) for apparently having hand luggage too large, yet it was passed adequate at Chicago airport check in. Norwegian refused to refund us when I emailed them.Lastly, we paid for reserve seating, yet on our return flight, my wife and I were given seats in different isles. The unhelpful, miserable Wamos cabin crew refused to help us resolve the issue before takeoff, it was only because the plane was half empty and I had a spare seat next to me that my wife was able to sit next to me.TRUST ME, YOU DO NOT WANT TO FLY WITH NORWEGIAN
| 1
|
Vueling
|
A couple of years back, Vueling were streets ahead of Ryanair in just about every aspect of customer satisfaction. As Ryanair have improved in that regard, so too have Vueling gone down, so much so that, these days, there's not much to choose between them. Boarding for both flights from Barcelona to La Palma was rather chaotic, and, ex BCN involved a bus ride to the plane. Despite the fact that there were loads of empty seats in the first 7 rows, when I asked, politely in Spanish, after take off, if we could spread out and get a bit more space, I was rudely told by a haughty cabin crew member that if I wanted to sit there I should have paid more. When I asked what the cost of an upgrade was, he just shrugged. On all the Vueling flights I take, it seems to take ages before the crew can be bothered to go round with the drink/food service. This flight was in one of the new planes with the lightweight (aka uncomfortable) seats. Perhaps these are OK for a short 90 min hop, but not for a 3.5 hour trip to the Canaries. Return from La Palma was a little better, on an older plane with proper seats. Also it was a little less crowded, so space was not an issue. Plus points were that both flights arrived on time. Overall, however, it's a shame to see standards drop month on month on Vueling flights.
| 5
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.