Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | Booking is quick and clear. The free baggage allowance is generous. Cabin staff are polite and friendly. The flights were on time and the co-pilot kept us informed of progress. | 5 |
Ryanair | Booking is sheer brain damage on Ryanair's slow, confusing and messy website. Travelled back from Malaga on Primera Air -- then they went bust in September 2018 -- so now only Jet2 and Easyjet are any good.Ryanair's rock-hard seats don't recline: makes a 3-hour flight uncomfortable ... take an inflatable cushion! Worst of all are the ground crew, announcements & lack of screen information about flight gate & directions. Nobody oversees orderly queues for regular and priority, resulting in a total scrum at the boarding-gate desk. Once through, no directions to the aircraft, not even a crude paper sign with flight number or destination. Even in the 1960s airlines had a destination sign at the foot of aircraft steps. Ryanair provides nothing and there's nobody to ask. Departed and arrived 40 minutes late, largely due to chaotic airside check-in process at Stansted. Spanish airports are much better: bigger, more seating, rapid immigration and no customs. And, unlike Stansted, they actually provide free drinking-water fountains to refill water bottles airside. | 1 |
Grupo IAG | Booking n. LLZKS5Outward flight:Online checkin doesn't work, I tried both from app and web. Their app is really terific, it's a bad business card. I am forced to go an hour earlier than I should have and check in at the desks at the airport.Normal flight, but ONE HOUR LOST.Return flight:Total disaster, delay that kept increasing over time, I asked their customer centre inside the gate area for information but they could not give an explanation. Once on the plane, we left with another delay and finally arrived 2 hours and 10 minutes late. We were supposed to be compensated for food and drink, but when asked about the flight I was told by the stewardess 'I don't know'.We go to the absurd when they deliver the 20cl water and 2 biscuits (the classic two things they give on every flight), then the rest of the drinks THEY MAKE US PAY, even though we were over 2 hours late. What a disgrace.We landed at 23:49 and since there was no public transport to get home and I had to spend 148.80 euro in a taxi, who will reimburse me?Extra: in a world moving ever closer to zero impact, still with 20cl plastic bottles? At least make them 50cl, to at least justify the waste of plastic. | 1 |
Pegasus Airlines | Booking number: 1519425408I wouldn't fly with Pegasus Airlines ever again!! I'D RECOMMEND EVERYONE TO THINK TWICE BEFORE MAKING A BOOKING. ESPECIALLY THOSE WHO ARE TRAVAILING WITH BABIES OR KIDS! I had my doubts about this company but i missed the ba.com sale and found a deal on here which seemed good at the time. £200 less than ba.com but I was made to book another flight because we were 4 mins late before the gate closed. We had our daughter with us who is 17 months. We had already done online checkin! All we had to do was drop our bags off.In short, the lady at the desk (Selima) said we were late. "Doesn't matter even if its by a min". I try to explain how its difficult with the little one etc etc and it was our 1st time at Standsted..... She spoke to someone over the two way radio but wouldn't advise we had a baby with us. When I asked her why she didn't mention we had a baby, she didn't reply. I asked to speak to the Manager. No one came and at this point I knew i had to pay for another flight so I said just get me on another flight as we were only away for 4 days. i had to pay £379.20 on the spot. Didn't accept Credit card!Customer Service was shocking! Not once did i shout! You can check any CCTV camera from the day. Maybe that's why i was made to pay.When the Manager came down eventually (Charlotte). One of the first things she said was."Sorry i didn't know you had a baby with you"! All one very big joke!Pegasus Airlines is a fraud! | 1 |
Lufthansa | Booking online for your flight, if there are no issues/canceling/rebooking is easy. Their service on the plane itself is OK. However, Lufthansa does not allow rebooking online if your flight gets cancelled or there are complications due to coronavirus. Moreover, if there is a government-imposed travel ban, they will not allow you to have refund (only rebooking, usually at a very high price because the last-minute booking is usually twice or three times the price of the original ticket). Other flight companies allow for refund, but Lufthansa is instructing their call service to deny the refunds and rebooking cannot be done online. To rebook, you need to call their call service, which is a nightmare. I tried to rebook 3 times. First time I was on hold for about an hour. Then, I explained the situation, was put on hold, and after 1 hour of waiting was disconnected from the line. This same thing happened 3 times. The customer service is extremely slow and inefficient. | 1 |
Jet2.com | Booking online was easy. The boarding process was good and made sense. The staff were excellent and the plane was really clean. We will definitely use Jet2 again. | 5 |
Ryanair | Booking prices increase by the time I make up my minds. I was booking the flight and was not sure if it's the best timing so for 10 minutes I needed to check it with my family if everything is OK. Ones I started the booking process my card couldn't get authorized and I was brought back to the first page again. Unfortunately, when I checked the tickets again they were 30EUR more per person. Sorry, Ryanair, your price was still the cheapest one, but not attractive anymore and I took another airline which is much more convenient, trustful and has higher business ethic values. | 1 |
Vueling | Booking process, check in and the flight went all easy and well. The Airbus is very comfy and spacious.I was only very very very annoyed by the music during boarding, taxi, take off and landing. I would enjoy a bit of silence when reading a book, or at least play different songs.Sadly there was no announcement from the flight crew.Other than that, easy go to airline | 3 |
Jet2.com | Booking ref 13476369 passa beech hotel gone down hill should be a 3 star I have already reviewed this hotel we had to eat out 6 nights out off 11 | 3 |
Ryanair | Booking ref UCNJHS. FR2413 cancelled by Ryanair. Requested refund 26/8/2024. Spoke to call centre today. Told refunds department are very busy. All they could tell me is that it was being processed. They could not tell if it would be days or weeks more. Total waste of my time, again. Back office systems pathetic obviously. | 1 |
Jet2.com | Booking ref: 3TGNWZ Flight No LS798 on 5th march from Paphos to Edinburgh.I've been asked to give a full account of my previous poor experience on this flight by Jet2 so here goes.I booked a meal with the airline ( which by the way was sub-standard) which was delivered to my seat. I was asked if I wanted tea coffee or water with my meal and I asked for water. I received a glass with ice but didn't get my water.So when the air hostess came with the drink trolley I explained that I hadn't received my water yet to go with my meal. The air hostess said " so you want to buy two waters?" I said no and explained the situation again to her. The air hostess again said " so you want two waters"At this point I said to her " I'm not sure which part I'm telling you your not understanding, I have my glass with ice but haven't received my water to go with my meal. I just want one bottle of water that I was promised and haven't receivedyet".At this point the air hostess glared at me and said " we are busy you know". She slammed down the water and strode off.She was very rude and her attitude was very poor. For this reason I would not fly with Jet2 again! | 2 |
EasyJet | Booking ref: K1GR68XFinally I got a reply back from easyjet saying they have issued me a voucher but now I want to use the voucher before the flights go and guess what, I can't do it. It says on the voucher email to contact their customer service team once I've chosen my flights but I have no way of booking it. I wrote an email to them but it taking them so long to confirm or book that i am worried I won't get the flights I need. Please contact us back. I will end up stranded in a foreign country with 2 little kids. | 2 |
Jet2.com | Booking reference 11779700/s24h.we were diverted to Liverpool due to an issue at Leeds Bradford about an hour before we were due to land .after arriving there we were told originally about an hour before buses would take us to Leeds Bradford.after almost 3 hours somewhere eventually arrived.our taxi for return journey from airport wouldn't come back so £75 out of pocket there and we eventually arrived home 6 hours later than we should have which spoilt what had been a great holiday.very disappointed with communication from jet 2 reps at John Lennon airport didn't seem to really care .put me off jet 2 who I have used for many years | 2 |
Jet2.com | Booking reference 13504036.We booked a private transfer via Jet2 from Almeria airport to Mojacar. The drivers driving was erratic and dangerous throughout the journey.He answered his mobile phone twice while driving taking both hands off of the steering wheel and he had no contol over the vehicle. The vehicle twice nearly hit the right-hand barrier. At one point there was about ? 12" before he had to steer away from the barrier. Two cars needed to sound their horns at him.He nearly crashed into an other car by refusing to allow it to enter the road way.He drove at great speed throughout the journey, needing to brake at times to avoid a collision, and leave very little space to overtake until the last minute.This man is too dangerous to be allowed behind a wheel and will kill himself and his passengers if allowed to continue to transport Jet2 client's. He needs stopping ASAP.JET2 please supply feedback b4 our return journey, as we certainly don't want this driver ever again! | 1 |
Jet2.com | Booking reference 15390969/s24hHaving recently returned from zozopol in Bulgaria I feel the need to complain unfortunately from the moment we arrived we discovered no refreshments in fridge not providing milk for beverages or a bottle of water having asked at reception we were bluntly informed No Milk baring in mind this was suppose to be a 4 * all inclusive hotel chosen by jet 2 , meet and greet day was a disaster the representative arrived later than stated on the board rudely looked at his watch when we enquired about certain issues then informed us if you want supplies there's a Lidl round the corner also on checking in with him he laughed when we asked about excursions again he replied with a smirk this resort shuts down on 10 th September jet 2 do not provide trips . Again dissatisfaction set in as we were stuck in this so called 4 * hotel without a safe either in the room or reception, room clearly not up to standard of 4 * rating disappointing jet 2 as clearly not had research.we feel very disappointed with the whole experience staff were rude to other guest this is why we didn't discuss our own issues as a general vibe of bad feelings were circulating around , only two nights out of the seven did we have entertainment, food choices were getting lesser as the week continued, we were due to be collected 7 pm of the last evening the hotel had already shut there restaurant at lunch so again provided as on arrival a cold sandwich no refreshments so five meals out of the seven as you are already aware we have been badly let down with this experience staying in an all inclusive has clouded our judgement and of Bulgaria we feel jet 2 should definitely do more to research the areas so as not to disappoint further quest . I have never stayed in a hotel where all the quest were constantly grumbling and they all cheered when on the bus returning home | 1 |
Jet2.com | Booking reference 16482488/W24H. 6th November coach never turned up to take us to the airport. Rep was at the hotel. He checked it out and we were given the wrong pick up time so the coach had long left. This was a jet2 error. He put us in a taxi and told us to give tge rep at airport copy of taxi receipt which we did. I have still not been reimbursed 15 days later so am not impressed. Can you sort this please as I should not be out if pocket. Thank you . Teresa ashmore | 2 |
Vueling | Booking reference N4N64L 20/3/18Terrible customer service! Ignoring all my emails to claim due compensation for a cancelled flight that they didn't even bother to inform me about! I only discoverrd the flight was not operating when I logged onto my booking to check in online. They hadn't even bothered to let me know! Had to pay for a much more expensive flight to get us home from Tenerife with another airline. Escalated the case as high as AESA (Spanish Civil Aviation Authority) who agree with me that Vueling should pay us €800 (€400 each) to cover the cancelled flight for myself & my husband. They have written to them to inform them of this. Guess what! Vueling have ignored them too! Vueling you really need to up your game as far as paying due compensation for our cancelled flight. It's disgusting service, well actually it's no service! Cannot get a reply from anyone at this company. Even emailed the CEO, who hasn't bothered replying. Vueling FULFILL YOUR OBLIGATIONS UNDER EU261/04 & Pay me what you owe me! I'm now going to take this to court and have engaged a Spanish Solicitor. I will not let this drop!!!This company should be avoided at all costs, extremely stressful after sales service and a 'couldn't care less' attitude to their customers. Once they've had your money they don't seem to care at all! | 1 |
Lufthansa | Booking reference NKP5DEBooking cancelled but no REFUND ?!?!Last night I made a booking on lufthansa website and paid via iDEAL on an imidate confirmed transaction.The booking was cancelled within 30 minutes, I called lufthansa multiple times yet I was sent through back and forth as for a mysterious they claim they couldn't see my booking ?! Although an amount of 508.17 EUR was deducted from my NL bank in a second!!This morning after 1 hour and 17 minutes an assistance was giving me a confirmation email of the reservation cancellation yet she claimed she can't issue a refund as she doesn't see the payment. I gave them the reference no. On my bank statement yet they claim a very unconvincing claim that they don't see the transaction.My experience for making this reservation via lufthansa website is the WORST that I honestly regret doing so.I don't understand how lufthansa CEO is not ashamed of all of this reviews.I wish I will read them earlier and stay away as far as possible from this airline! | 1 |
Ryanair | Booking reference R3W7GVThey are terrible. They changed my flight for the next day and, as we didn't want it we asked for the money being given back. After 8 struggling months they have not given me the money. Even if you want to state a formal complain the company working for them charges a tax, to complain to their own service!!! Apart from that, if you want to claim for the state taxes (as the flight was not used), they charge you something like 25 €!! They told me they had sent me a cheque with the money refund...that never arrived to my mailbox, I don't know how they convinced AESA about the alleged payment to me. Then I complaint again and they told me they would sent the cash via bank transfer. After 10 days the money is not in my bank, and they say the problem is from my bank hahahah...Please don't use this airlines, they are complete cheaters. Really crappy company. | 1 |
EasyJet | Booking reference is K8L3489The online assistance was polite and efficient. The problem is the policy of a £49 fee which I have incurred when booking a flight and correcting a mistake I made immediately.I'll be contributing this experience to a national newspaper that is currently collecting examples of disappointed customer experiences. | 3 |
Jet2.com | Booking reference you asked for 15277164/s24h you asked for more details about the hotel blue sky hotel to start the staff were unhelpful and so times just totally rude the food both breakfast and dinner were very poor and repetitive we only dined twice, the pool never once opened on the time that was stated and by 7.30 each morning all sunbeds where taken and the hotel policy is no sun beds until pool opens. We booked twin deluxe with sea view the bathroom was terrible the floor had no covering on it and the shower base was covered in black mould for which I have pictures should you require them. Look forward to your reply | 1 |
Jet2.com | Booking reference3GT5XSUnfortunately our return flight from Spain, Almeria was cancelled and even though it was dealt with quite professionally I was disappointed that the information had not been relayed to the airport parking (coming into Manchester on 30th Oct Ls902) and had to pay extra parking due to no fault of my own.It would be great to think I could get my extra fee of £25 could be refunded. | 3 |
EasyJet | Booking reference: K3R9VHK K7V7VDH K7V7VF4Flight cancelled with No noticeWhen we asked Easy jet staff if there was a later flight we could be put on they told us not today and try with another airline.We were lucky to get a same day flight with TUI at short notice on the same day - Easy Jet refunded us the cost of the flight but did not compensate us any further and we should each be entitled to Euro250 / £220 per personBut hey try filling in a claim for with them and you keep getting bounce back saying they cannot find your case - But not once but on 3 claims as I had another flight in November cancelled with No notice and another flight deldayd by 6/ 7 hours due to a faulty plane and the staff not dealing with someone clearly drunk off their tits and allowed on the plane and then needing to be removed delaying us further we lost about 15 hours of our holiday due to their poor service | 1 |
Grupo AirFrance-KLM | Booking reference: WGCIWUAs a frequent flyer with KLM, I would like to share my recent experience with the airline. My name is Abdul Manan, and I am a student in the UK. I have never encountered any issues with KLM, except for my most recent flight on Saturday, April 8th.I had a flight scheduled from Birmingham to Kuwait with a hour of layover in Amsterdam. I arrived at the airport well before my flight and proceeded to check-in. However, I was informed that I could not board the flight because I did not have a transit visa for Amsterdam.I tried to explain to the agent that I have flown with KLM several times before and have never been asked for a transit visa. Additionally, the airline had not mentioned anything about the need for a transit visa during the booking process or in any of the emails I received from them. I even provided evidence to support my claim. However, the agent stated that he did not work for KLM and advised me to contact their office instead. He also informed me that he would make a note in the flight information that the flight was cancelled due to the lack of a transit visa.Afterwards, I contacted KLM customer service and waited for two hours before my call was answered. They informed me that my flight status showed that I did not show up for the ticket and that there was no note left by anyone regarding the transit visa issue. The only options they gave me were to either reschedule or receive a refund for the taxes only. I even waited for another hour to speak to a supervisor, but they did not show up as promised by the representative.As a 19-year-old student in the UK, it is extremely challenging for me to save money, as my income is around £6.5 an hour and capped at 20 hours per week. The cost of my flight was £425, which is a significant amount of money for me. I demanded a direct flight or a full refund, as I needed to get back home as soon as possible. However, KLM did not provide me with either of these options.As a result, I had to take a loan from a friend to book another flight, which increased my debt to around £6500. This was on top of my existing debt of £6050 to my university. This situation caused me a great deal of stress and anxiety, which led to panic attacks. I hold KLM responsible for any further damage to my health.I am currently in an unstable financial situation, and I request that KLM refund the cost of my ticket so that I can pay back my friend. I am willing to provide any evidence if needed. | 1 |
Jet2.com | Booking reference:14157789/S24HPlease see two previous reviews replied to by Gemma Stocks and Jo Lawrence. you will see that I have indeed included the holiday reference in the second review and yet it is still requested by Gemma Stocks. Please note claim form reference :PIR-JET2840 also included which I still have not had a response. Yes I would like to have my claim investigated.Kind RegardsDavid Marshall | 2 |
EasyJet | Booking return flight for funeral in France.Booking ref: K8N98NH £77.23Before confirming booking I added 1 x large cabin bag return.This put price up to £131.96 which I was ok with.Now I find I've been charged £77.23 and £131.96!!And none of it refundable!! | 1 |
Jet2.com | Booking so easy - communication great and flights comfortable.We were delayed at Tenerife South but landed at EMA within 4 hours. Parked up the furthest away from passport control so needed busesWill always book flights with Jet2 | 5 |
Jet2.com | Booking straight forward. Check in relatively quick. Staff are always polite, courteous and helpful. | 5 |
Jet2.com | Booking straightforward prices keen,flight goodCrew excellentHowever, luggage damaged | 4 |
Ryanair | Booking syatem just s***t, no customer service! Spent 1 h 30 min of my life on Sunday trying to check in on webside ( stopped 7 times!!! ) and extract a paper copy of the boarding pass from my mobile app. They stopped sending confirming emails. Why!?I am sitting now fuming and having a chest pain. Tried to contact them beig on hold for 11 and 14 min nobody answered even though there was info that they will answer within 1 minute. For 13p per minute. It says on the web that today CS line is openned, sems to be not ,but they give you deceiving info thet you will be answered within 1 minute. The only good thing is the app, given thet you want to book a flight and check in into your mobile. But if you have anything out of oridinary, it is just a nightmare. O'Leary should be sued by us for causing distresss! | 1 |
Vueling | Booking system error costs customers 40 euros to rectify - booking a second passenger didn't work - put the first passengers name in as a ' -2 ' and when calling the call centre was met with multiple attempts where the phone hung up. After 2 days got through to an advisor who charged 40 euros to change the second passenger details. | 1 |
Jet2.com | Booking the flight very easy.Flight delayed taking off due to wrong size aircraft | 4 |
Ryanair | Booking the flights from manchester to mallorca was so difficult and stupid we should of known better this airline was a mockery from there on out and cancelled everything!! When you ring them for assistant with booking they tell you they dont understand you and hang up, i think this is disgusting customer service not one member of staff has a clue what they are doing. Every single thing with them is a delay or que or difficulty! First and last time flying with them. For an extra 50 pounds you would fly with better comfort, relaxation and customer service! And for people saying its alot cheaper thats why there good actually easy jet is not much more and is far better than this airline, the plane look 100 years old inside and out. Horrible way to start and end a great holiday! | 1 |
Jet2.com | Booking through Jet2 app is really easy I just put in airports I could travel from dates ,where I wanted to go and number of people and within a minute all the available holidays are shown. | 5 |
Jet2.com | Booking through the App, which is straightforward and easy to use.Constant updates of flight times, gates etc.Very friendly ground staff at the airport terminals to help all passengers.Very clean comfortable aircraft attended by friendly crew.Enjoyable and punctual flights. | 5 |
Jet2.com | Booking through the app or website is really easy, with MyJet2 remembering our details it make booking even easier.Staff are always on hand, helpful and polite. | 5 |
Jet2.com | Booking tickets was easy on line. Air stewards were friendly and helpful. Good joice of food and drinks. | 5 |
Jet2.com | Booking via website easy. Flight on time. Sufficient seat space. Staff friendly. | 5 |
Jet2.com | Booking was easy - efficient staff. | 5 |
Jet2.com | Booking was easy .all flights on time and jet 2 staff were all pleasant and helpful . Would of liked more vegan options on plane and wider seats .always our go to airline 👠| 4 |
Jet2.com | Booking was easy and a good price.The crew were lovely, welcoming and helpful.I had booked assistance and on the return flight another passenger also needed assistance after landing but only one person was sent for 2 people with wheelchairs.The captain, who was leaving the plane at the same time, decided to help us and pushed the other passenger all the way through to the luggage conveyer belts. He said that assisted travel was the only service not managed directly by Jet2 at Manchester. I could see the pride he had to work for Jet2 and the determination to ensure all passengers had a good experience. The experience of the Jet2 flights really improved my holiday. | 5 |
Vueling | Booking was easy and transparent, paid 168€ for Barcelona-Malaga return. I bought Optima fare which gives 23k hold luggage and seat selection. Later added sports equipment for reasonable charge. Printed boarding passes at home. Friendly and fast baggage drop-off. Boarding was on time, planes had clean interior and were in good condition, no duct tape noted. Departures within booked times, arrivals on time or 10' earlier. FAs friendly, professional and smiling. Seat pitch tight but it was expected. Inflight magazine was interesting. Did not buy anything from BOB but prices seemed comparable with other companies. Luggage delivered in reasonable times at both airports. | 7 |
Jet2.com | Booking was easy, no hidden extras, I.e. carry on bag included in flight price.The flight was good, leg room was good (I am 6ft tall) but the seats just a little uncomfortable, tolerable for a 3hr flight. | 4 |
Iberia | Booking was easy. Paid 162€ for BCN-MAD return. Booked Classica fare which include 23kg hold luggage and seat selection. Both flights departure time changed to 1h later but informed on time and accepted changes. Online check-in done using Iberia's mobile app, luggage drop-off was friendly and fast. Welcomed on board by well presented crew, cabin on both flights clean and in good condition. Seat pitch as expected, tad larger than Vueling but enough that my knees do not touch seat in front like on Vueling flights. FA's smiling and professional, assisting with luggage. Arrivals on time or a bit earlier. Did not buy anything from BOB but prices were comparable with other cariers with similar business model. Very nice inflight magazine. Luggage delivered in average times for both airports, BCN always longer. First time with Iberia and a very positive experience. | 7 |
Jet2.com | Booking was easy. Planes ran on time and cabin staff were pleasant. | 5 |
Jet2.com | Booking was easy. Price fair. Departure times good. I love that they still allow you a large cabin bag. I have a disability that is not very visible and the support provided by Jet2 was beyond anything I have expected or experienced before.Big improvement from earlier experiences | 5 |
Jet2.com | Booking was easy. Staff visible at gates. Polite and friendly staff. Plane on time. | 4 |
Jet2.com | Booking was easy. The price was right. Check-in at Liverpool and Madeira were quick and efficient. | 5 |
Wizz Air | Booking was fairly easy and seemed a reasonable price. We only took hand luggage which worked well. Outbound flight to Podgorica went ok with a small delay and staff seemed fairly friendly. However, on our return flight we got delayed 5 times at the airport before being completely cancelled with no reason given. I had no mobile service and the airport had no wifi available for public use. I therefore asked airport staff for help who said they were unable to help and to contact Wizz directly. I eventually managed to get Wizz on the phone who offered me a refund for my cancelled flight but no further assistance. I therefore had to go around asking people to hotspot their mobile data so I could organise alternate flights, hotels etc. Because Podgorica is a small airport we had to travel to Dubrovnik, Croatia to get home. I have since sent a claim to Wizz, the claim was sent over 30 days ago and their website clearly states "normally dealt within 7 days, certainly within 30 days" - well that obviously is not true. I have tried contacting Wizz in other ways but they literally make it impossible with every member of staff saying they are unable to assist and unsure what to do. Overall Wizz has been an awful experience and for the sake of saving £50 each on air fares we're currently over £1000 worse off due to rebooking flights, accommodation, taxis etc. I really would recommend choosing a more reputable airline that at least helps out when flights inevitably get cancelled. | 1 |
Jet2.com | Booking was great loads of staff to help same coming back the only thing that spoilt going out was we didn't get our leg from we had paid for other wise every thing was great. Denise gordon | 5 |
Jet2.com | Booking was very easy the prices were competitive contact and information was excellent from start to finish. in flight services were very good,I would be happy to fly with Jet2 again & would recommend to friends &family. | 5 |
Grupo AirFrance-KLM | Booking website crashed 2 times already.Moreover, I'm afterwards blocked from the site because of their cookies and I have to delete them manually to be able to access it again.No alternative or help provided after contacting them via whatsapp.I've booked dozens of plane tickets with other companies and never had such a bad and frustrating experience. | 1 |
Jet2.com | Booking with Jet2 has never been easier. Right from booking on there website , with twilight drop off simple just walk in the very next day only to be greeted at the airport by your lovely Red coat teams. who ensure that your path through to the airport duty free where you can fully relax. with Great flight times with lovely people looking after you to you arrive at your destination. | 5 |
Ryanair | Booking with Ryanair is a terrible idea. Not worth the cost and not worth the time, stress or hassle.COSTFlights booked with Ryanair. Cost £90 for 2. Perfect! Flights and holiday payed for. Second needed transfers. £56 extra. Not bad for budget at all, especially for return transfer. Then 1 day before leaving receiving an email that we can only get dropped off at hotel. With NO REFUND! Even thought it was paid separately as extra. Then finally had to pay for seats and suitcase which came to £120 more on top. So came to around £300. I had realised I had got a single 20kg suitcase when it was meant to be 2 x 10kg which I was told is then Non Refundable and if I wanted this I had to book it extra on top.TRANSFERSAfter willing to leave us stranded for the way home, they were still picking people up on the same day as us just not the time we were leaving later on that day. This left us to pay an extra €50 with a local company that were much better.CUSTOMER SERVICECustomer service is absolutely useless, couldn't get calls through so emailed. Emailed about suitcases and transfer problem. Received 1 email back for each saying that they're non refundable. After sending multiple emails (especially for transfers as I was told 1 day before leaving) no replies. Don't know why they have customer service, absolutely useless.STAFFOn way to holiday destination staff were rude and ignorant. Only 1 kind staff member.FLIGHT EXPERIENCEDecent take off, and in air flight with the typical turbulence. Landings were horrible and harsh and did not feel safe.I have flown many places with many different flight companies and single handedly these have been the worse airline me and my girlfriend had ever flown with, would not recommend, if looking for budget airline fly with EasyJet. If not book with better airlines because the more cost is worth it.Overall due to needing to pay for extra €50 for local transfer, price came to around £340-£350. | 1 |
Jet2.com | Booking- easyTwilight check in- easy and so handyBoarding -easyStaff- friendly and helpfulOn time - early both ways 🥳 | 5 |
EasyJet | Bordeaux Billi to Luton with easyJet. Billi terminal at Bordeaux is very poor. Crowded, over-priced and lacking in facilties for seating and toilets. Passport control is chaotic - long queues. My small case was not allowed into cabin without explanation. Treated like cattle. | 2 |
Ryanair | Bordeaux Edinburgh 23:30 18 May 24 delayed once, twice, to be told at 2:07 in the morning the flight was cancelled. Queued to get on the next flight and a hotel voucher. Ryanair staff not giving out hotel vouchers since "our next flight was in 3 hours", no point in going to a hotel. Spent 7 hours waiting for a plane, the 4 euro voucher was useless since we were locked at the gate ( no possibility to get out). After 3 hours we were allowed a small bottle of water if we could show our boarding pass. Lots of families with young kids sleeping on airport benches. Never again, an absolute disgrace. | 1 |
Turkish Airlines | Bordeaux to Athens via Istanbul with Turkish Airlines. They really surprised me. The check-in process and baggage allowance is good. The aircraft are clean and inflight entertainment provided. The cabin crew are really nice and pay attention to detail. The catering is good and generous. I will definitely fly with them again. | 10 |
Grupo IAG | Bordeaux to Gatwick. British Airways cancelled my September 11 flight due to the pilots strike, with advance notice. I made alternative travel arrangements, confirmed that I wanted to to cancel from my end in order to receive a refund, and received confirmation from BA on 24 August 2019. BA refunded my fare soon enough, but I am still awaiting a refund for the 70 Euro cost of baggage that I paid - six weeks later. I lodged a complaint on 9th October. No action. I lodged another complaint on 25th October, and still no action. They cancelled my flight, and won't refund my money. And they call it Customer Service! | 1 |
EasyJet | Bordeaux to Hamburg. After making us lose 4 hours on a precious Saturday, the unprofessional and unfriendly service continued without having the need for apologies. The ground service only target was to find further ways how to make us pay more money, even we paid already a lot for their additional services. And again, without feeling ashamed for the hours we were waiting for their mistake and for the fact that we lost whole Saturday! And of course they were not interested at all in the additional costs we faced (e.g. delay in picking-up the car from parking). | 1 |
Norwegian | Bordeaux to Helsinki via Oslo. We did not get any notification asking us to check in online the day before departure. When trying to check in online by ourselves from the airline website, the form did not recognize our registration numbers. 2 hours before departure we finally received SMS with hyperlinks supposedly containing our tickets. At the airport no self-service check-in was available so we queued at the check-in counter like everybody else. Check-in staff insisted to register our cabin luggage as checked luggage to discover upon arrival that our luggage got lost. No onboard vegan food options - no onboard wifi, no free water, We received a property irregularity report with a file reference and were told that our lost luggage would come with the next flight, but we did not get contacted by anybody more than one day later. Very poor experience with the website provided to track the status of the luggage. | 1 |
Grupo AirFrance-KLM | Bordeaux to Trondheim via Amsterdam. Late and delayed for the past three trips. How is it possible that we arrived at the destination two days later than the initial plan. Cheap tickets but they came with cost that we cannot bear. After we get home, I will deactivate and delete our accounts. No more! | 2 |
Wizz Air | Borderline criminal business.Misleading customers and not following EU regulations. | 1 |
Turkish Airlines | Boston to Amsterdam via Istanbul. Great flight, no delay. The staff were very kind and helpful during the flight. The entertainment system was great, lots of new movies/series. My preferred food is seefood based upon my miles and smiles profile. I got grilled salmon and shrimps. It was like eating at a good restaurant. No complaints at all | 10 |
Grupo IAG | Boston to Barcelona via Dublin with Aer Lingus. The food was rather limited and not a decent amount of it. The staff varies a lot, some are friendly some are not, so just hope to be lucky. Seat was okay for transatlantic flight and enough legroom. Dublin connection was the very best experience, because you go through immigration in DUB, so no need to undergo those big lines when you get to the US. | 7 |
Iberia | Boston to Barcelona via Madrid. We took a flight from Boston to Madrid on 6/7/2018. Our flight was approximately 20-30 minutes late to leave from Boston. Our suggested layover from Madrid to Barcelona was approximately 1 hour. This hour layover is the flight route they suggest online while booking, we booked a round trip back to Boston on 6/18. Due to the long customs line and security over 20% of the passengers missed their next flight, we ran (not walked) through the airport. By the time we made it to the gate the airplane was closed, we and 25+ people missed the flight. My husband and I had reservations in Barcelona later that day with a prepaid group. We called Iberia to request another flight, they couldn’t guarantee us to be on a flight until the next day, it is 8:00 am at this time. The customer service rep we spoke to suggested we book a flight on Vueling, their partner airline. We did this for $300 without complaint, while not being refunded for the flight from Madrid to Barcelona. The flight to Madrid is an hour and a half. Fast forward to 6/17, we are checking in for our flight from Granada to Barcelona. We are informed at the gate that our tickets have been canceled and we will not be receiving a refund because we missed our flight from Madrid to Barcelona 9 days prior. Now we had to go book with another airline, in another country. We had to pay double the price we should have, still without a refund. | 1 |
Grupo IAG | Boston to Barcelona with Level. The Spirit Airlines of international travel. That should say enough. You will never regret not flying this mess of an airline and more certainly will regret it if you do fly with this airline. Why Iberia associates it's name with this outfit is baffling. | 3 |
Grupo IAG | Boston to Barcelona. I work in the industry and Level is the worst airline I have ever seen. The gate agents were completely incompetent. They had no idea how to manage boarding the aircraft. There was a pileup of passengers at the bottom of the Logan Terminal E boarding escalator that was extremely dangerous as a result of their incompetence. Then we sat on the plane for two hours while we were told there was a mechanical problem. Two hours later, we were told that the flight was cancelled and were marched aimlessly around the terminal. Apparently the agents had no idea how to get back to the ticketing hall. When we finally got back to ticketing , the agents told us to sit around until they could figure out what to do. This was all at 1:00 in the morning. After another hour, we were told that the flight was cancelled and we would receive an email about our options. Needless to say, the email never came and to add insult to injury, Level then refused to refund our tickets and the $100 they charged for my checked bag. I honestly don’t know how the people who run this ponzi scheme of an airline sleep at night. | 1 |
Grupo IAG | Boston to Barcelona. Never have I experienced such poor communication and service from an airline. I expected bad and it just got so much worse. The flight ended up being canceled after making us wait for several hours and the crew handled everything horribly. There was no one to contact on the phone because Level customer service is nonexistent and Iberia doesn’t want to take responsibility for their budget airlines’ failures. Now 300 people are stranded for hours with no alternatives until 2 days away. Horrific- I don’t care how affordable the tickets are- they’re cheap for a reason and I will never fly them again. | 1 |
Norwegian | Boston to Bergen via Gatwick. I made an error when changing a booking. I called within 30 minutes of the error but Norwegian would not fix the booking mistake without a $260 change fee and $200 name change fee. I asked if they would honor the 24 hour refund policy but the agent said it does not apply to booking changes. When I pointed out that the change price exceeds the original ticket value, they recommended I try to sell my ticket on eBay instead. I would not attempt to book again with this airline. | 1 |
Lufthansa | Boston to Berlin via Frankfurt. There is no customer service at Lufthansa. They will claim that you can rebook or have a refund of your ticket because of COVID travel changes but this is a blatant lie. The worst part was trying to get in contact with them - I do not have an international phone company so I could not call them. I spent two weeks waiting for a response to my emails - nothing. I had to have a friend in the US call, and even then they wouldn't rebook. The wanted to rebook a flight without refunding or giving me a voucher at all, and charge me over 1000$. I will never, never fly with them again, which is too bad, because the flight itself wasn't bad. They want to take your money and give you nothing for it. | 1 |
Turkish Airlines | Boston to Cairo via Istanbul. Istanbul is airport hell - the rudest and disinterested airport personnel I have ever encountered. No one likes to help people there - they either walk away from you, snap at you or point. Food onboard was good, seats tight, and staffs smiles hide the fact that they have no interest in making anyone comfortable. Staff at the gate are equally disinterested. This is twice in two months that my family has flown Turkish Airlines from Boston and both times luggage went missing, nightmare non existent help or service. Filed a claim that we fully expect no one to respond to without getting high blood pressure. | 2 |
SAS | Boston to Copenhagen via Gothenburg. Worst airline, the planes are so small and terribly uncomfortable. The attendants lie constantly about flight status. Avoid at all costs. Their prices are insane. | 2 |
Grupo IAG | Boston to Dublin on March 18 flight EI 0138 and Dublin to New York on March 30 flight EI 0105. What a bunch of cold flight attendants. I have never experienced anything like it. A smile must cost them a million or cause them a lot of pain. Maybe it's these ugly uniforms. The service is minimal with one meal on a transatlantic flight and most of the flight you could not find the flight attendants other than in the galley. I have also never experienced a flight with so many passengers with bladder problems. Of course they don't go to the airport bathrooms to them it is much nicer to go in the plane so minutes after take-off they start to go and go and go. Make sure you sit far away from the bathrooms or better yet fly a better airline. | 2 |
Grupo IAG | Boston to Dublin onboard an Airbus 330. A very warm welcome from the Irish crew members upon boarding the aircraft. Soon after takeoff we were served beverage service and then our main dinner course of which was up to high standards. The main course consisted of chicken or beef. A very tasty meal. The crew members were all welcoming and served the passengers with full courtesy and friendliness. I have to say the crew always work hard on these flights and are a pleasure to have on board. I definitely will be flying with them in the near future. | 10 |
Grupo IAG | Boston to Dublin with Aer Lingus. Everything was standard for a coach seat. We paid extra to get a better seat location but there was no more leg room than usual. Flight was on time both ways. Service was a little slow but overall a good experience. I would fly them again and recommend. | 8 |
Grupo IAG | Boston to Dublin with Aer Lingus. From check-in staff to onboard flight attendants I have only the highest praise. At the check-in desk staff was so pleasant and helpful by putting in my air miles and apologising that they had to charge me $100 for my extra bag that I almost felt sorry I had made her have to be sorry. The plane was not a full flight and there were adequate staff onboard. The flight attendants were the best I have encountered in my many Aer Lingus flights. One in particular went out of her way to ask was there anything we wanted. Not only to my husband and I but the passengers around us as well. It's not only the cheaper flights, good destinations and comfortable planes that makes Aer Lingus the great airline it is. It is more importantly crew. | 10 |
Grupo IAG | Boston to Dublin. We had to cancel our flight due to the virus outbreak and they would not waive their change fee of $600 to change our flights to the Summer, they will waive all change fees for new customers only, clearly sending the message that they do not care about their current customers while whey are trying to entice new business. It is times like this that a company shows its real corporate morals and what they really think about their customers. This is not how one builds customer loyalty. We will never book with them again. | 1 |
Grupo IAG | Boston to Faro via Dublin. Aer lingus gave me the worst travel experience I've ever seen in over 30 years of frequent flying. tldr: Last minute flight cancellation, no reroute options, rude and slow customer service and non transparent and misguiding compensation and refund policy. Details: I booked a flight from Seattle to Faro connecting in Boston and Dublin to attend a wedding. The flight was supposed to land in Terminal 2 at 7 AM which as per the Irish department of justice website will not require entry into Ireland. "Unless your arrival flight and onward connecting flight is in Terminal 2 between the hours of 0400 and 1600, you will need to go landside to make your onward connecting flight". First, my initial flight from Seattle was cancelled hours before departure. I accidentally checked my email before heading to the airport and found the notification. I called their customer support and was kept on hold for 90 mins, the customer service agent was rude and offered a reroute that arrives 2 days after my initial arrival date, which meant I will miss the main purpose of the trip and attend the wedding I am supposed to. When I asked him for an earlier option, he placed me on hold again and phone was disconnected after a min. I called again and waiting around 60 mins on hold again before I was automatically disconnected again. I called for a third time and finally got to an agent after almost 80 mins. She gave me another ticket that exchanged my 12 hour flight for a 24 hour flight with 10 hour wait in Boston. I accepted the offer since I had no other choice. Second: I did fly to Boston through a JetBlue flight and the agent did check me in and routed my luggage directly to Faro airport. I arrived in Boston and waited the 10 hours during which I checked in again with an aer lingus agent who checked my passport and gave me a boarding pass and explicitly marked "Visa OK" on it after asking me a number of time where my final destination is. At the gate, the agent asked all passengers to check in at the desk to confirm luggage. I did and he checked my passport and issued me a new boarding pass . An hour later, I was not allowed to board to the plane by the aer lingus agent as I don't have a transit visa to Dublin. I spent the next hours running from Jetblue agents to Aer lingus agents who exchanged blame in a rude and humiliating manner. Even calling Aer lingus support line didn't help. Eventually they offered to return me back to Seattle using my $1360 ticket. As a result, I missed my vacation and didn't attend my best friend's wedding, I lost the $1360 ticket and $2000 of hotel reservations, car rentals and other arrangements After almost one week, Aer lingus did not reply to my claim for refund or compensation, although the regulations mentioned on their website explicitly mention my right for compensation in case of one side cancellation. | 1 |
Lufthansa | Boston to Frankfurt on a Boeing 747 business class on the upper deck. Intimate atmosphere there with 2-2 configuration. Fortunately not all seats are occupied and my neighbor seat remained empty. The cabin staff on this flight was very attentive. Professional service is to be excepted from Lufthansa but here it was more then that. I enjoyed the flight. I would never rate Lufthansa with full points due to the seat. They have to change this narrow thing with no sufficient storage possibilities. | 8 |
Norwegian | Boston to Gatwick. My family of four arrived at Boston airport at 5pm on Fri 10th August for an 8:30pm flight back to Gatwick, to find that our flight had been cancelled. We were redirected from the baggage drop queue (5 desks open and no one in the queue) to a separate desk where there was just one local rep. We were the 8th group in the queue so about 20 people in front of us (the family at the front of the queue had been there since 3pm). After about an hour with no progress, and now about 150 people in the queue behind us, I asked the staff at the five check-in desks if someone else could help and maybe a supervisor could come and let people know what was happening. About half an hour later, three people were helping the one family at the front, and a supervisor started advising people in the queue that they would either have to sort themselves a hotel and contact Customer Services for a flight home (but that wouldn't be before next Wednesday as no available seats), or find your own way home and claim. By that stage my wife had spent 30mins listening to Norwegian Customer Services apologising for the unusually long call times (and the family at the front of the queue had spent 3hrs talking to Customer Services and the local rep, as they had to get home that night), so my son and I started looking for alternate flights - staying 5 nights in a hotel and losing the income for taking extended unplanned "vacation" would have cost more than re-routing via another airline. Much to our surprise a number of flight shops were still advertising the Norwegian flight as having seats available, but we ignored that and managed to get on a BA flight home. That did unfortunately mean we returned to Heathrow instead of Gatwick about 12hrs later than planned, so incurring additiona taxi, parking and dog kennel fees, but at least we were home, albeit with a rather larger holiday bill than expected. Claim was submitted on Wed 15th August and no news. Couple of interesting additional irritating points. we were declined entrance into the lounge in Boston as despite having paid for premium tickets we didn't have premium boarding passes. We contacted Flight Centre to find out why we hadn't been informed of the flight cancellation and they provided screen shots of data received form Norwegian showing that on Friday morning the status of our booking was FK4 (meaning 4 seats confirmed) and the next status received was FLWN (meaning flown) - they would only have alerted us if the status had been changed to FX4 (meaning flight cancelled). It's now 5 weeks since I submitting a claim for costs and compensation and, despite a target response time of three weeks, I still haven't heard anything. All their Customers Service folks will say is that I'm in the queue! Also worth noting that instead of the new planes on their website, our outbound flight was in a 20yr old plane with broken seats so people sit in other seats, no working entertainment, extremely cramped / uncomfortable, and cabin crew that could barely string together a coherent sentence in English. | 1 |
Norwegian | Boston to Gatwick. My flight was cancelled a few hours before departure, there was no help available, I was on the phone waiting for over an hour and didn’t get to speak to anyone, I was left stranded in Boston. I had no option but to book my return home with another airline. On my returned I contacted them to get a refund and claim for the extra money I paid to get home, nearly 2 and half weeks on I haven’t received my refund or any any compensation. They have never acknowledged my emails and don’t answer phones. I will never travel long haul with them. | 1 |
Norwegian | Boston to Gatwick. The fare appears inexpensive but they have many add ons, charging for example for earphones and blankets. The baggage policy is ridiculous charging $100 at check in for overweight bags which has no justification. The staff do not engage and seem uninterested. Range of entertainment is poor. Will never fly them again | 2 |
Turkish Airlines | Boston to Istanbul on Turkish Airlines. Check-in in Boston was painfully slow but was handled by a rather pleasant agent. Onboard the hard product was showing its age scuffed panels and ripped fabric. As with most of my flights with Turkish the air was stale and the cabin too warm throughout the entire flight. Despite requesting the temperature to be lowered on multiple occasions, the entire journey was made uncomfortable due to the hot cabin. Upon takeoff, it took quite a long time for the service to commence especially considering this was an 11:45 p.m. departure. Dinner was quite tasty and wines and champagne were of decent quality. The seat was comfortable in the flat position but I missed the oversize pillow they used to provide with the bedding which was replaced by a regular size, small pillow you would find in economy. Breakfast had lots of choices but the hot entree was poorly prepared. The biggest let down was the coffee which was warm at best. I had not flown with TK for almost a year and the decline in quality was evident. The washrooms were dirty and the staff, despite being friendly, were inefficient in the way they looked after the passengers. The IFE had a good selection but I opted for sleep instead. The flight left and arrived on time but the new airport in Istanbul meant a very long taxi to the gate. It took another 30 minutes waiting for the doors to open as the jet bridges could not be attached and the aircraft had to be moved into position manually. Overall, I am likely to take TK again but will look for alternatives as there are much better options out there for business class. | 5 |
Turkish Airlines | Boston to Istanbul. Worst service I have experienced. Not only did I have to keep asking for utensils and missing food items on my tray but when I asked for a drink he gave e me a tiny cup and poured it half way with a coca-cola beverage. When I asked for more he muttered under his breath. The rest of the flight he was rude and snappy. I completely understand having long days, but this was no way to treat paying customers. I was not given a seat for free, I paid for it. | 4 |
Iberia | Boston to Lisbon via Madrid booked for May 2020. They have unethical business practices and terrible customer service. They refuse to return my money after nearly a year. They’ve issued me a voucher that expires in two months and we are still not able to leave our country due to Covid. | 1 |
Norwegian | Boston to London Gatwick and this was my first and last flight on Norwegian. I fly every 90 days to Europe. The airlines I have used are Icelandair, BA, Lufthansa, Virgin Atlantic, Aer Lingus, Delta and KLM. I most often use Icelandair to Europe, and Aer Lingus to the USA. The new premium economy class on the B787 from Norwegian was worth a try, it seemed. I regret the trip. My 3 priorities are safe, on-time, and quiet on the red-eye flight to Europe. Every carrier I have flown is safe. Every one is on time. The seat, the service, the composure of the flight attendants is the difference. The chatter by the flight attendants on Norwegian was difficult to imagine. From 50 minutes into the flight until our descent, 5.5 hours later, I was kept awake in seat 5C by the staff chatter in the nearby galley. Of the last 30 flights to or from Europe, this flight was the only one that I wished I had never been on. | 2 |
Iberia | Boston to Madrid. Iberia lost my luggage in September. I filed a claim on October 1. On October 17, I was told I would be receiving $405 USD in compensation via check. It has now been more than 70 days since that original email, and I have not received the check. I have spent hours on the phone with Iberia, and eventually after complaining on Facebook I was told that the check had been lost. I have not been able to get any further updates for more than a week now. Iberia is the worst company I have ever dealt with. I will never fly them again. | 1 |
SAS | Boston to Oslo via Copenhagen. Worst customer service I have ever encountered in any business. They don’t give a damn about customer service. I am gravely disappointed and they have ruined the start of my trip. I have never taken the time to write a negative review in my life. But this is egregious. | 1 |
Grupo AirFrance-KLM | Boston to Riga via Paris. When arriving in Paris from Boston, we were greeted with never ending security checks. Duty free items that were purchased at the airport inside the terminal as gifts were unpacked, scrutinized, and handled without care. On the way back from Riga, we missed our connecting flight, and were treated with the utmost of disrespect and rudeness when trying to change the flights at the ticketing office. The Air France employee refused to look into the situation, check the tickets properly, and simply did not want to do her job. In addition, upon me making an inside joke to my wife in regards to our luck, the employee threw my papers back at me and stated that if I wanted to laugh, I should go look for help someplace else. While apologizing and trying to straighten out the situation, we wound up missing our second rebooked flight out of Paris. When finally arriving back in Boston, our luggage was obviously mishandled, and certain parts of the bag were broken off. Overall, besides the human made troubles, the airport itself is very confusing, unaccommodating, and lacks any real amenities, such as a place to sit down and enjoy a decent meal. | 1 |
Turkish Airlines | Boston to Rome via Istanbul. While they screwed up my first name when issuing my ticket and I have to called the airline 6 times to correct my name. Each time they ran me around to different agents or had me wait for a long time for each question and each time they have me to fill out the feedback forms online. Their website to fill out the feedback forms is so terrible due to many “bugs†In the online website. it either kicks me out the middle or couldn’t proceed. Finally, got a reply email and I talked to agent who told me the only way to change my first name is to cancel my ticket and reissued a new ticket. I have to lose the money which I booked from an online travel agent and paid for the new ticket for a simple mistake that they said they couldn’t fix. That’s the most annoying and failing airlines they are operating. I won’t recommend anyone to this airline nor do I take Turkish Airlines again. | 1 |
Iberia | Boston to San Sebastian via Madrid. We as family flown out of Boston to go to a wedding in San Sebastian. We were supposed to have more than 1.5 hours time in Madrid for our connection. Plane was delayed by almost an hour in Boston. I had asked the ticket agency and they had said not to worry they will put us on the next flight. When we arrived in Madrid, we still had about an hour. The customs lines were long and we asked Iberia for help, they said get back to the line. Needless to us we missed the connecting flight. When we went to the agent to book the next flight, they asked us to pay - we had to ask for a supervisor to clear that it was their fault for delaying. On the next flight they could only take two people from our party with the suitcase. They didn't take the suitcase. They put us on priority waitlist for the next flight. Needless to say they assigned us to an 8 o'clock flight. Once we were boarding, they took us off and said the flight was cancelled. We ended up in a hotel to fly out the next morning and missed the first part of wedding and one night of the hotel which was prepaid. The luggage still didn't come with us. It was delivered two days after the wedding. The staff at Iberia were rude and untruthful. Every time I complained, they asked me to fill out a complaint form. | 1 |
Iberia | Boston to Seville via Madrid. Our flight to Spain was cancelled due to a mechanical problem. We milled around the staff desk for 3 hours with no info re where/when they would put us up for the night. Or how we should reclaim our bags. On the way home, again it was total chaos, no organization, no communication. | 1 |
Grupo IAG | Boston to Shannon March 9 (E10134). Shannon to Boston on March 18 2014 (E10135). I have been flying with Aer Lingus since I was a child and am never disappointed with the food service and hospitality offered. The planes are well kept and clean. The crew were so attentive - they define Irish hospitality. | 10 |
Grupo IAG | Boston to Shannon recently. The service was excellent flight attendants were warm and pleasant. The food was very good along with the wines. I will continue to fly Aer Lingus. | 10 |
Grupo IAG | Boston to Shannon. Aer Lingus needs to bring the A330 to/from Boston and do away with the Boeing 757. Boston is a very busy route for Aer Lingus travelers and having this Boeing 757 aircraft is a punishment. Absolutely no legroom on this single aisle aircraft. For a 5 hour flight from Boston and a 6.5 hour flight from Shannon flying this aircraft is torture. Service on board was very good on both directions with the flight attendants making sure the passengers were looked after well. There were several beverage service runs and constant delivery of water to all passengers. Aer Lingus flight attendants have always provided exceptional service on board. The downfall is the meal service was just average and they ran out of chicken before they reached our row (don't they have a passenger count of meals, not acceptable to run out of meals so quickly). Overall, both flights were excellent except for the legroom on the Boeing 757. | 7 |
Turkish Airlines | Boston to Tehran via Istanbul. I had one of my worst experience (if not the worst) with Turkish Airlines. I would be a couple pages if I write exactly how many mistakes their agents made and how I got ripped off because of their mistakes! When I first checked in my bag the agent couldn't find my second flight so didn't issue me the boarding pass for that flight and told me I should get boarding pass when I arrive in Istanbul. She first said I should claim my bag in Istanbul and then changed it and said I should claim it in my final destination. In Istanbul, I was told by an agent to wait in a line for boarding pass and when I reached front desk the person there said she couldn't find my ticket! Again, after I showed my online booking she said that because my flight is from the other airport I should go there and get my boarding pass! I then rushed to the other airport which is around 1-2 hours drive far (because I waited around 3 hours in that line to get my boarding pass!!) only to find out that my bag was left at the previous airport that I arrived! So I missed my flight, had to pay to reschedule fee, and had to go back to the previous airport to claim my bag. I told them that I don't want to reschedule with them and she said if I don't I basically forfeit my return flight! So, I had to pay a fee that was about 10 times higher than a single other flight that I could book at the same time with another airline! Back in the first airline, also I had so hard time to find my bag! Noone at this airlines knows what they are doing apparently. It's totally crazy. When I claimed my bag it was obvious that they made a mistake. They ripped off a part of it and wrote the destination by hand (took pictures of that as well to file a complaint). Not to mention that I got ripped off also by the airport taxi for 20 times of what I should have paid them (as I was in a hurry and didn't know the exchange rate and wanted not to miss my other flight although I had already missed it as my bag was not there). This is one of the worst and incompetent airlines that I traveled with. The only scenario that I can think of that you will have a pleasant flight is if nothing and absolutely nothing wrong or just a bit uncommon happens. Nobody knows what they are doing and it's surprising. Even when I wanted to find my bag at the previous airport when I went there, I talked to at least 5 Turkish Airlines agent about it and everyone was sending me to a different direction and was saying a different thing. My experience couldn't be worse. | 1 |
Turkish Airlines | Boston to Toronto and then Toronto to Istanbul to Kathmandu, all booked as a single ticket via Turkish airlines. As soon as I arrived to my connecting flight with AQir Canada for check in, they told me I could not board the flight because I did not have a visa. I told them I did not intend to stay in Canada but just transit and usually the transit visa is given at the airport or online. However, the staff told me that as a Nepal citizen I could only get the visa if I go to the consulate in New York and do the necessary paperwork. Worried I decided to contact the Turkish airlines customer service. I called about 20 times with no avail. The call kept going to an automatic response. Really worried I decided to go to terminal E to meet the Turkish airlines staff in person. To my surprise, no one was there. I contacted the help desk and they told me that the Turkish airlines staff will be there only after 7 pm but my flight was to leave at 5 pm. Desperately looking for options, I went around the airport talking to every staff I came across, explaining my situation and they all told me only the (non-existent) Turkish staff could help me. Fast forward to 7 pm, (already forced to meet miss my actual flight) I finally meet the ticketing staff of Turkish airlines. I explained her my situation and tell her how I am a student planning to go home and I have already brought a connecting domestic flight back in Nepal to go from Kathmandu to home and that if I did not make this flight I would lose that ticket too. Then all she does is to tell me that I should have known that Canada requires a visa and that it is my fault. Stunned at her response, I tried to reason with her about how it is unreasonable to expect the customer to know this beforehand and that it is the airlines responsibility to let the customer know of such peculiar cases. After discussing for several minutes, she tells me that there is another flight leaving directly from Boston to Istanbul and that there is only one seat left and it will cost me USD 691 to transfer to this flight. Also she told me that if I had called the customer service immediately after this happened and changed the flight, I would not have had to pay the fine. (which is odd because my customer service call was never answered). I felt betrayed and sad at how the people who are supposed to help you make your life miserable. Although the hospitality of the staff in the plane was good, I felt deeply unsatisfied because of what I had to go through. This is easily the worst travel experience of my life yet. | 2 |
Grupo IAG | Boston – Dublin. Flight EI136. Dublin – Naples. Flight EI450. I last traveled on Aer Lingus in 1977 as a child. The service was excellent and the food was great. So when I booked our trip in May 2015 to Italy through Dublin to Naples I was excited. I could not have been more disappointed. The service was terrible. There was only 1 flight attendant that gave a faint smile (and that was on all legs of the trip. A British staff member was on board for the final Dublin to Boston flight via Titan Airlines. They were a breath of fresh air and were very pleasant and actually smiled). The food was bad. The plane was pretty clean though. This was the cheapest airline I have flown on. They kept charging for everything. On the flight from Dublin to Naples they charged for every single thing even water. Not one thing was distributed for free. I could see if I paid very little for my flight but this was not a cheap rock bottom fare. Frankly I was ashamed of being Irish after I took the first leg of the trip. We were traveling with 10 other people and all agreed that they would have no interest in traveling to Ireland for a future vacation. So Aer Lingus - you might be saving a lot of money but you are obliterating anyone's desires to travel to Ireland in the future. | 2 |
EasyJet | Bot support on Facebook? Really? At these times?This is disgraceful. I still have a lot of questions about my Refund process. What is Credit Shell? Why I have applied for MONEY refund and I see something I don't really understand. I can't contact you by email, on Facebook, even on your website, so what should I do? I'll try to contact you a couple more times, and then I need just forget about everything and give you my money for the flight that you canceled? | 1 |
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