Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Booked tickets to Tel Aviv, but then The UK was put on their red list. I called Easyjet twice, and was really impressed by how they dealt with issuing me with a full refund. Despite probably getting 100s of calls like this every day in these crazy times, they picked the phone up quickly and dealt with my complex questions very efficiently.Highly recommended! | 5 |
Grupo AirFrance-KLM | Booked tickets to visit the Bulb fields in Hollandin April 2020 and the flights were canceled.Told you could only have a voucher and no re-fund so applied for a voucher and still nothing in August.Demanded a refund as still no voucher.You cannot talk to anyone, emails are ignored and no follow up advise. surely under EU law they must refund within a certain period of time.Worst company I have contacted. | 1 |
EasyJet | Booked tickets with Easyjet to go to Hurghada.They cancelled just a few days before. No other dates are available to book with them if you are to reschedule, but if you buy as a new purchase...voila...seats are available!Avoid!! | 1 |
Ryanair | Booked to Manchester in November and it got cancelled. Got a voucher and in April I booked to go to Manchester in jule and it was cancelled but they are still selling tickets even though its cancelled. Booked to standsted and 15 min after booking I got an email saying its cancelled. They are seriously taking the P%s. I'm fuming. Rang airport and they told me that they haven't had a flight to Manchester with ryanair for a year. So wrong what they are doing | 1 |
Ryanair | Booked to Spain last April which was cancelled due to covid. Have not returned monies as required. Now say will extend voucher til December in a way they are doing me a favour! Shame zero rating isn't an option | 1 |
Norwegian | Booked to fly Norwegian from Madrid to Singapore. I cannot begin to describe how completely incompetent and frustrating this airline is. Upon cancellation at 3am (after sitting on the tarmac for 3 hours), we were told by staff 'usually we would provide accommodation, but there is none available. Good luck.' We waited until the customer service desk opened in the morning, only to have the staff say 'we just got in, we don't know what is happening.' No effort was then made to answer any kind of questions, some as basic as 'will food and accommodation be reimbursed?'. Countless calls and emails to them later (mostly unreturned) and I have received half a dozen differing explanations as to where my compensation sits. I have heard anywhere between 1 week to 3 months. No staff member that I have spoken to could answer straightforward questions. They tend to overuse the phrases 'ASAP' and 'right away' although it's 6 weeks later and I am still yet to find out exactly their definitions of these terms - they certainly differ to my own definitions. What an absolute waste of time and money. | 1 |
Turkish Airlines | Booked to fly Turkish Airlines from Madrid to Alexandria via Istanbul. Worst flight service of my past 5 years. I chose this flight specifically due to its catchy price and most importantly short transit time as I have a family with 1 year old son. Flight from Madrid was delayed by 5 hours (flew 11.30 pm instead of 6.15 pm) since it was not possible to catch my connection flight they booked me the next trip 12.55 pm (an extra night and almost 9 hours transit time). Arrived into Istanbul and my baby was extremely tired, asked Turkish information desk for a place to spend the night but a rude employee told me go to the public restrooms. They were extremely uncomfortable so I went back and asked again, this time they gave me 5 hours lounge stay where again it was impossible to sleep. Overall a horrible nightmare experience. Rude employees who don't have any ideas on how to satisfy a customer. | 2 |
Vueling | Booked to fly back from Florence to Gatwick on 19th April. Chaos at airport did not get on flight although checked in and luggage tagged. Told to take luggage with us and return later for more information. Did not get on flight so had to stay another night. One member of my group given back her boarding pass and got on flight but having checked in luggage there was none when she arrived at Gatwick and waited days for its return. Flight was very empty so why could we all not board? Very poor communication from staff and no reason given for delay. Will not travel again with them as it seems they often leave luggage behind. | 3 |
Grupo AirFrance-KLM | Booked to fly from Birmingham to Berlin through Amsterdam. The flight leaving Birmingham was about 20 minutes late due to operational issues in Amsterdam. This meant we missed our connection. The flight KLM booked us on to was two and a half hours later and then it was fifteen minutes late too. We arrived in Berlin just under three hours late. The only customer service we received was a 7 euro voucher for food at Amsterdam Airport. Do not believe their claimed connection times at Amsterdam. I reckon you need at least 90 minutes to change planes there. Thats one hour to change planes and thirty minutes for delays. Also seven euros for food will barely buy a chocolate bar and a cup of coffee at Amsterdam airport which isn't much to sustain you for a nearly three hour delay. The staff and the service on the plane are good but don't believe the one hour. If you are flying from aUK regional airport and they need to delay or cancel flights (like for weather) yours is the first to go. So it's okay if it all works but if it doesn't you will be stuck for ages and only get 7 euros to help you out.EXACTLY THE SAME ON THE WAY HOME FOUR DAYS LATER. Our flight left Berlin late. We missed our connection in Amsterdam and arrived home exactly 3 hours late. KLM offered nothing apart from another 7 euro voucher. I wont book anything through Amsterdam with less than 90 minutes connection ever again. | 2 |
Grupo AirFrance-KLM | Booked to fly to New Delhi from Birmingham changing planes in Paris, one hour to make it to the next flight which is a joke considering it takes 35 minutes to pass through security. Missed connection, no help from staff and made to pay hotel €120 plus food out of pocket for €150. Flew out the next day luggage didn’t arrive till four days later. Will never use Air France again. | 4 |
Vueling | Booked to go from Gatwick to Alicante, plane diverted to Barcelona before take off. Handling agent had no idea or information on onward about travel, hotel, and accommodation. No compensation if I did not get on plane, plane under booked with approx 25 passengers, by text plane was late and delayed due to technical reasons, then operational reasons, Captain made no comment when asked. My only good advice I can give if Vueling cannot do the basics right then find another airline, 8 hours by coach or delayed onward flight happened the week before and so you can kiss good by to two days of your holiday. | 1 |
EasyJet | Booked to go on holiday through easyJet. Our booking was for 4 adults, 2 small children, 7 cases, 1 pram, 7 hand luggage bags. Within in the booking we had two people who required special assistance. We'd booked the assistance months in advance. One adult needed to be in a wheelchair and one is autistic. When we were in the queue to check in we were directed to the bag drop, we explained we were special assistance and told to just go to the bag drop and do it ourselves. We were all cramped together like sardines as there wasn't much room around the bag drop machines. Didn't help that we had booked extra bags to hold medical equipment, had a wheelchair and a pram.EasyJet has a webpage dedicated to helping with people with autism getting through the airport. It mentioned how people with autism can get overwhelmed by to much sensory simulation. Well this is exactly what happened. The autistic person in our party went into a meltdown. Someone had to take them out of the line to somewhere quieter whilst they calmed down. This was really distressing for the person and could have been avoided had we been allowed to go to regular check in. In the end the bag drop said we were over our weight limit and was directed to a manned check out. Why couldn't we go there first?! We go there they reweigh and tag the bags and everything was fine. Why did they insist on making us use the bag drop.I have emailed easyJet and got a big stand sorry you were unhappy we hope it won't deter you from using us again! No even we will evaluate how to make things better, they're only interested in getting out money. | 1 |
Ryanair | Booked to go to Copenhagen and GlasgowJust been made aware of the revised cabin bag/case policy. Now which airline promoted the carry-on policy to reduce turn round times and airport handling charges? A change to get more out of the customers. When/where are the staff going to relief customers of their cases/bags to go in the hold. As most carry-on bags have been designed to be light weight. Will they stand up to being thrown around by airport baggage handlers. Is Ryanair prepared for a possible increase in luggage related claims. Or will they duck run divert responsibility. Now the voucher for a cancelled flight. To be used before flight schedules were published and before cancelled flights were re- introduced. So a Ryanair biased voucher with Ryanair controlled restricted usage.No doubt spotted by Ryanair marketing? Glasgow:- Ryanair return price, if booked in advance, approx £30 add £5 each way for carry-on, total approx £40. EasyJet to Glasgow, booked in advance £44, better departure times inc carry-on. Only asked if case could go in hold if plane full. A no brainer? | 1 |
Turkish Airlines | Booked to go to Istanbul, paid for flights, then they changed my times, which were no good to me, so I booked them again with Last minute.com, they they charged me a fee, which they refused to pay back, tried to claim it back with Turkish Airlines, spent months trying to get it back, then they just binned me off | 1 |
EasyJet | Booked to go to Milan for a 6 night holiday, chose the best flights with them so I paid more for the flights. Cancelled the outgoing flight and put us on the one that arrived late at night so we had to book a hotel at Milan airport as our apartment couldn't have a check in at 2am. Easyjet then changed our return flight by changing to a flight that we need to be boarding as 7:20 am instead of the afternoon, so another hotel booking required at the airport, this loses us a full day on holiday, and I can guarantee the planes will be late as every time we fly with Easyjet they are. | 1 |
EasyJet | Booked to go to Sardinia for few days, 2 tickets extra leg room ect payed £200 for the privilege, so far so good, all confirmed, printed out tickets ready to go.First sign of trouble flight departure change OK we can deal with that, 1 day later outward flight date changed, so I had to re book and start again surprise surprise the price was increased for less number of days, so I just cancelled to whole holiday absolute shambles of a company will never use this airline again, if they had not sacked so many employees due to covid and kept them on there would be none of this nonsense | 1 |
Ryanair | Booked to go to Spain on 22nd August but because of quarantine regulations cannot goRyanair puts on its website that there are no flight change fees providing terms and conditions are validMine are valid but been trying to change flights for 2 weeks now and being charged £90 flight change fee Waited for 3 days for someone to contact me on live chatAbsolutely scandalousNo wonder Michael O Leary is a millionaire â˜¹ï¸ | 1 |
EasyJet | Booked to return back from Munich to Gatwick on 27th Dec, easyjet emailed to say flight likely to be disrupted by industrial action by border force.Was given 3 options, one of which was to book different flight. This was easily done by phone at no charge.Full marks to easyjet | 5 |
Ryanair | Booked transfer from Stansted airport through ryanair app. However on the ticket received it was transfer to the airport on which I was going to land. There is also no option to chose whether you need the transfer from or to the airport.Any transfers don't use thier app as it simply doesn't work the way it should | 1 |
EasyJet | Booked transfer from hotel to the Airport and it never showed up, had to spend more money to get a taxi | 1 |
Lufthansa | Booked trip 4 months in advance, we go a notice 3 days before travel that Lufthansa booking made a mistake, bumped us off the plane, asked for 4000 noks for re-booking, and told us we would get refunded. The only option for a new flight we were offered was from another airport in Africa. This led to unconvinient bus trip for 8 hours at night, postponed the travel date aswell and caused a lot of unnecessary issues regarding planning, safety and well being. We thaught that atleast we would be refunded as they promised.No refunds. Only this rubish email pleeing for understanding and a biiig apologize and said that 3 days notice was more than good enough, like Namibia has the most central airport of the world....Sadly booked a trip to India and Albania with lufthansa before this happend, hope they dont f this up aswell.All in all 0/10 | 1 |
Turkish Airlines | Booked turkish airlines on itenary showed turkish but ended up on Malaysian which I did not want, at KL airport more than 2 hours in lone the get our boarding passes what a joke. They also changed my fligh time and had to spend 12 hours at Istanbul which I refused to do so I asked for them to change , they did but cost me 300 dollars in phone calls as I was calling from overseas | 1 |
Grupo AirFrance-KLM | Booked two Business Class tickets to Cuba. Due to the recent political and social situation in Cuba we have decided it is safer to avoid going there.Tried to change the booking online - can't change the destination, just dates.... they force you to call their customer service.Called customer service, some people speak English some don't- shocking! After someone quoted us for a change of destination to Punta Cana (which was cheaper than the flight to Cuba anyway so we would lose money) we were told that the changing fee is £280 per person - we were happy to pay that. The advisor saved the quote and said that we can call back and just pay the additional fee as it is all saved on the system.We have called back and asked the new advisor (the less English speaking one and one with a lot less common sense) to proceed, she has advised us that as we have started a new call/enquiry with them she has now cancelled our saved quote and said that currently we will have to pay £7000 each!!!! to change our flight. What on earth?Air France should happily help us change the flight as the situation in Cuba with protest, food shortages and electricity blackouts is not a safe destination! Customer Service is diabolical and Air France should be ashamed and also legally held responsible for not providing a customer service that can speak English -it is dangerous to speak to them as they really don't have a clue what you are saying to them.We have recorded the conversations with their customer service and if it cost me a fortune I will not leave this as it is. | 1 |
EasyJet | Booked two EasyJet flights. A to B , B to C. First flight delayed for 1h. Lost 2nd flight cause of that. Personnel on the ground 0 will to assist at the counter. Gave me 3 wrong numbers. After 40 mins of waiting, and long procedures designed to discourage you for continuing. "Customer service" representative told me that it's my responsibility to inform the company about the delay that they created.All in all, first and last time that I traveled with those con artists. | 1 |
Turkish Airlines | Booked two business class flights from BHX to Bangkok via Instanbul in Jan 2022 flights going out and returning Nov/Dec 2022.They cancelled the flight with 48 hrs notice, but struggling to get them to refund the money.Incredibly poor service and customer support. They take the money quickly, but can't refund in a fair and timely fashion.Will not use again and will ask friends and family to steer clear of them as well. | 1 |
EasyJet | Booked two holidays with Sleazyjet. First they cancelled the return flight forcing a scramble to a different airport to get a flight back for work. Then second we have been flown out to Prague to find the hotel reservation cancelled. There is a name for people who take payments but do not supply the services. | 1 |
Ryanair | Booked two return flights to Nice, paid £36 extra to take our clothes in the smallest bags and now am being told my boyfriend and I will be sitting 26 rows apart from one another and will have to pay to actually sit together DESPITE the flight being only 50% full. An absolutely disgusting money extorting tactic from this grubby, grabby little airline. | 1 |
Wizz Air | Booked two tickets for me and for my wife through Wizz website to go to Budapest, then my wife decided to take our little daughter with us. She is 10 years old I tried to book for her in the website but I couldn't because there is no option to make a reservation for a child in their website so I booked for her as an adult ticket. Things went smoothly in Dubai airport in Wizz check-in counter. But in the way back in Budapest airport, there is one lady in the check-in counter wanted thing to be difficult for us. She said that your daughter ticket was booked as an adult ticket and I can't see her name in the system and you need to book another ticket for her and the Hungarian custom are very strict about this. I told her there was no issues in Dubai airport and they said it's ok they just adjust her date of birth with nothing more. Then she asked about her vaccination report I told her I'm going home and they don't request vaccination report or even PCR test. She was looking for anything just to make it more difficult for us. After that she told me to wait few minutes for the Hungarian airline reply. Few minutes she left her desk so I went to other guy working in special assistance desk I gave him the passport and the booking number. He wrote the details of ticket and he pointed to the service desk behind me and told me to go there. I went there within One minute the lady gave me back my documents. And she told me everything is fine you can go and take your boarding card. I couldn't believe how easy and fast was that. I'm not thinking to go with this airline anymore. | 1 |
Ryanair | Booked two tickets to Dublin, needed to change the date on one ticket all ok until they changed the wrong one, go on line to amend and they want me to pay £115 to rectify their fault, nobody in customer service would help, I now have two tickets that I cannot use, disgusting attitude to customers , no phone number, no complaints system | 1 |
EasyJet | Booked two weeks ago and now price is dropped no refund or voucher provided as it says on website.No help from customer service at all | 1 |
Vueling | Booked under British Airways but discovered that Vueling were operating the flight from Prague to Paris. BA need to sort this as I booked expecting one service and got a far below standard one instead. Flight was delayed due to late incoming flight. I needed to be in Paris for work the next morning and so needed to know if the flight was likely to be canceled. I asked (after 5 hours of delay) "has the flight taken off from Paris yet on its way here?" and they couldn't tell me if the flight was in the air or still on the ground, they repeated "We don't know" which I found truly incredible and highlighted the lack of customer care and / or the complete lack of communication within the airline. I ended up rebooking with Air France and got to Paris eventually learning that that Vueling flight had been canceled at the last minute. I would have been stranded and missed work. Their lack of information, customer care and cancelling after a six hour delay (rather than doing it earlier allowing people to make alternative plans if needed) was absolutely ridiculous. This airline is trying to run with too few planes and too few staff and I would advise that you avoid at all costs unless you have two days to spare for each part of your outbound and inbound flights. | 1 |
EasyJet | Booked using Drivalia via EasyJet website and payed twice - ruined our holiday!Warning to all Customers if you book a car via the EasyJet and Drivalia car rental in Italy!We were left stranded in a Sardinian airport (Olbia)and charged for 2 weeks car rental for a vehicle we were not given.The easyJet self-checkin system makes errors when making car reservation after check in.The system doesn't allow you to choose the time for car pick up on arrival and instead uses English time of flight arrival. Therefore meaning, you will always miss your pick up time and due to Drivalia's terms and conditions and consequently lose your booking and money paid.Neither Drivalia nor EasyJet have a grace period for long queue, luggage pick up, time difference between countries or even waiting in line to pick the keys to your car.After several calls and conversation on the phone with customer service, we were left in the night, in the heat, pregnant and no place to stay overnight in a foreign country. Money for the car booking for 2 weeks were taken from our account and we needed to occur additional expenses for taxis and accommodation to get through the night.The Easyjet customer service (car rental) team admitted that it system error and we should make a complaint to get money back. However, this was just to get rid of us… Then we received message with apologies, saying that we can't get refund as we didn't pick up the car on time and there is nothing more that can be done.The flight number was included in the booking and both companies knew what time we will be arriving but none one checks for system errors.Neither EasyJet nor Drivaila customer service helped us to resolve any of those problems.Therefore, we are asking for a compensation from EasyJet and changes to be made in the system for the future to avoid situations to happen again | 1 |
Vueling | Booked via BA.Paid BA price and 2 checked in luggage for worst flight and service. We took one bag small hand luggage and they would let us carry and it on the ground plane.Worst service at desk - self check broken. Agent unhelpful.Don't fly (whether via BA or not)- as per flight. Soap dispensers not working, health and safety hazard. Packed flight. No soap in the bathrooms. During the safety demonstration flight attendant accidental hit me on the face with the dummy oxygen mask during presentation.This airline makes Ryanair look like first class. | 1 |
Vueling | Booked via Expedia flight+hotel. Never again will use this airline.30th April 2018 return flight from Barcelona to London Gatwick ST. Checked in 2.5 hours before my flight. With boarding passes in my hand at the gates 20min before my flight have been told by very rude staff that they overbooked this plane by 40 people and that me and my husband have to go and pay for another flight if we want to get back to the UK. No flights were available with this airlane until next day and no guarantee we will be getting a place so we have booked with different provider. However my checked in laugage disappeared and no-one could tell me where it is. After 4 hours of running around the airport and calling Vueling I found out it landed in Gatwick!This provider is disaster. When you call CS they can't do anything over the phone. At the airport same situation except that the staff was extremely rude and unhelpful! Whole day stuck at the airport without personal stuff praying to be able to get back to UK. Never again! | 1 |
Ryanair | Booked via Love Holidays and flight cancelled by Ryan Air. Contacted Ryan Air who initially stated I would get refund via my wallet in 5 days. After much chasing I was then told I needed to fill in several forms which I did. I was then told the refund had been processed and I would get my refund in 15 working days. After querying this 15 working days is apparently 28 actual days. Still waiting..absolute joke! | 1 |
Lufthansa | Booked via Lufthansa but flight code was shared with Lufthansa daughter company air dolomiti so they suddenly do not accept star alliance status on these flights. | 1 |
Ryanair | Booked via Opodo and never again! You are both a nightmare!Back to east jet and jet2 for me!!!! | 2 |
Ryanair | Booked via Ryanair website on release of winter 23 seats 1A + 1B at a cost of 28 pounds each for a flight in Nov 23 as always book early so can sit together with the extra legroom and then printed off receipt and confirmationUpon looking at booking in May the seats had changed to 1B and 1 random seat allocated on planeAfter calling customer services they said that type of plane had changed so 1A was no longer available as doesn't exist on the new type of plane but 1C is available for a cost of 28 poundsI explained that I have not received a refund for the original 28 pounds paid and was told my options were either pay 28 pounds for the new seat or don't sit together and also to try to obtain a refund for the cancelled 1A seat I would have to PAY A FEE for Ryanair to investigate why I haven't received a refund and if I don't pay a fee they won't investigate it so no refundUsed Ryanair for multiple trips every year as away 5 times a year (normally decent flight times to Canaries) and always book early and pay for seats and luggage etc .. but never ever again as this is the first time we have used their customer services and just on calling it customer services they should be ashamed .. JET2 seem the only reliable carrier where you see multiple staff at all airport pointsMay only be 28 pounds but it's the principle that is leading this through Resolver complaint and then onto a small claims court | 1 |
Ryanair | Booked via Trip.comBooked via Trip.com, Ryanair blocked the booking. Cost me an extra 55 to check in at the airport. Ryanair verification process blocked me from doing it before airport. Thanks lads. Another few euros extracted successfully. | 1 |
SAS | Booked via codeshare with Icelandair Saga (business) class from Reykjavik via Oslo to Barcelona. Icelandair on first leg was wonderful. SAS was truly awful. There was no business class (even though I definitely paid for it). The flight is 100% economy class. Those suckered into paying more get an economy class seat (3x3) at the front of the plane. They put a card in the seat to inform the flight crew where "business" class ends and economy class begins. As near as I can tell, the only benefit you receive is an included lunch - the same mediocre lunch other (smarter) passengers can purchase for about 8 euros. Cold chicken, salad (greens with no dressing), kimchee (seriously) and a tiny chocolate swizzle stick - thrown at you by a surly flight crew. No inflight entertainment system allowed us to listen to the crying and screaming children (of which there were many) for 3 hours. It was akin to a charter flight to Disney. I can only surmise that I somehow got booked on a bargain vacation flight from Norway to Spain. Never ever will I fly SAS again. | 2 |
SAS | Booked via codeshare with Icelandair Saga (business) class from Reykjavik via Oslo to Barcelona. Icelandair on first leg was wonderful. SAS was truly awful. There was no business class (even though I definitely paid for it). The flight is 100% economy class. Those suckered into paying more get an economy class seat (3x3) in the front of the plane. They put a card in the seat to inform the flight crew where "business" class ends and economy class begins. As near as I can tell, the only benefit you receive is an included lunch - the same mediocre lunch other (smarter) passengers can purchase for about 8 euros. Cold chicken, salad (greens with no dressing), kimchee (seriously) and a tiny chocolate swizzle stick - thrown at you by a surly flight crew. Weight watchers has better food. No inflight entertainment system allowed us to listen to the crying and screaming children (of which there were many) for 3 hours. It was akin to a charter flight to Disney. I can only surmise that I somehow got booked on a bargain vacation flight from Norway to Spain. Never ever will I fly SAS again. | 2 |
EasyJet | Booked via travel agent and when we went to check in, realized that we were not pre-allocated seats together as family. Instead EasyJet spread us all apart in different part of the plane. I appreciate they are making money this way but this is highly unethical and immoral. Blaming it on parents, ie to be quicker or pay more to make sure your children sit with you. Last time we travel with EasyJet. | 1 |
Grupo IAG | Booked whole trip to Barcelona with BA including transfers and accommodation. Flight home changed by BA but they didn't organise taxi to pick up at earlier time, very stressful last day ruined by their non contact.Put in complaint and claim for alternative transport costs 6 weeks ago. Heard nothing. Their 'chatbot' today has told me that claim resolved and closed!! Cannot get through on phone (says only use if flying in next 48hrs).Non- existent customer service!Don't be fooled by thinking they are a reputable company !! | 1 |
Grupo IAG | Booked window seats from Mumbai to Heathrow , £31 each .10 hr flight . When we got on the plane we were facing a wall and no window . We couldn't move any where else as the plane was full . When we booked the seats it said "window seats " .I emailed BA they were not interested .We always pay for a window seat what ever plane we're on , we would not have booked those seats had we known they were not window seats .10 hr , day flight not being able to look out of the window , not niceBA are scammers . | 1 |
Grupo IAG | Booked with Aerlingus but the flight was operated by Emerald. They have a smaller bag size allowance not indicated in any communication. My bag fits easily in the overhead and weighed 7kgs but the wheels made it over the size chart. Staff at Exeter airport are totally inflexible. Best to avoid Emerald as their policies are inconsistent and unnecessarily difficult. | 1 |
Grupo IAG | Booked with BA to go to the states, this involved connection flights on the way and way back.On the way out, our first flight was delayed meaning we missed our connecting flight and had to wait 4.5hrs.On the way back, our first flight was delayed meaning we missed our connecting flight and had to wait 9hrs.We were advised by BA staff at the airport to claim for compensation and so we did. We have been treated extremely poorly in response to our complaint/claim and have had nothing in return from them. Have been in contact via phone, email and complaint form and have been dismissed every time.Appalling customer service, evidently do not value their customers. Will not be flying BA again. | 1 |
EasyJet | Booked with EasyJet holidays. They cancelled the flight while we were queuing at the airport. Got an email from EasyJet telling me they would organize replacements flights, a temporary hotel and notify the transfer and hotel of the delay. Landing in our destination airport the transfer company was not notified leaving us stranded and scrambling for a transfer to the hotel. At the hotel they were also not notified about the delay and they gave away our room! This whole experience ruined the whole holiday. Never going to book with EasyJet ever again! Telling my friends and family to avoid EasyJet as well. Trying to get a claim from them, even with their Platinum insurance that I got seemed to just be ignored. It has been almost a week and no response. Horrible communication skills from EasyJet. | 1 |
EasyJet | Booked with EasyJet to attend a motorcycle track day in Spain at the Cartagena Circuit. Tickets for 2 people were £515. Due to the terrible weather and tragic circumstances in Spain recently the entire event has unfortunately been cancelled.Asked EasyJet for a refund and flatly refused... as long as the flight is still being operated no refund will be given per their policy! Oh... and if you want to change flights and go elsewhere at a different time will charge you £49 per person per flight.... Hoped EasyJet would take into account exceptional circumstances but not the case. First and last time I ever use EasyJet. Not good enough. | 1 |
Ryanair | Booked with Loveholiday.comThey got all our details mixed upOur Surnames had been mixed up.Flights in wrong namesLoveholidays corrected mistakes on own site and said we have to deal with Ryanair ourselvesIt's free to make changes in first 48 hours, we unable to log in as our details where incorrect so couldn't verify who we areContacted loveholidays again …. No help givenWe can change there mistakes at a cost of €165 each …. REALLYLOV4318697 | 1 |
Lufthansa | Booked with Lufthansa, they took the money as you'd expect, put the money back in, then took the money back out and changed my flight with a 7 hour lay over and a 9 hour layover return which was originally 2 and 3. I've had 5 emails in the last 3 weeks saying theyd refund me where they havent! Easyjet or Whizz are the safer bets.Still down £180. | 1 |
Norwegian | Booked with Norwegian Airlines three months ago and was very excited about my trip to New York.Over the past two months I've received two flight schedule changes, which were 5 minutes forwards or backwards... Fine, no issue there, five minutes were not going to kill us.Now, three days prior to departure the company has amended our flight operator to a subclass airline.I call them up and having been on hold for 30 minutes, the call was cut by the operator. Again I call, another 30 minute wait and again during the call, the call was cut off.The only options they gave me were a full refund or move the flight dates if I wanted to fly with the airline I originally booked with. Both unacceptable as flight prices are now ridiculously high due to only a few days left.Very bad customer service and service in general. I will never fly or recommend you to anyone. | 1 |
Ryanair | Booked with Ryanair 4times a year won't be flying again with them couldn't go because of lock down charged us £200 to change flights now gone in lock down again want to charge us again the total so far is 600You can urchace tickets today for 200 its just disgusting he can't lose he will send a flight tocanaries with nobody on but he won't have no refunds to pay and will save on fuel don't fly with them and the government should step in don't help him he's enough cash off honest customers he's deceited | 1 |
Vueling | Booked with Vueling last minute as delays caused us to miss our original flight. Booked via kiwi.com (another atrocious company to avoid!) approx 12 hours before the flight. Lots of emails about being unable to check in online as it's less than 24 hours until the flight (unless you pay £50 for a seat). Went to check in at the airport the following day only to be told the flight is oversold and we are now on standby because we didn't check in online. Met another British lady at the airport who had a similar situation. Absolutely appalling way to do business! After a very stressful couple of hours we did make it onto the flight but I would never trust Vueling to fly with again. | 1 |
Wizz Air | Booked with Wizz Air as earliest flight out to Malaga on Friday 19th August 2022 at 06:05 only to receive a text message at 01:01 delayed 1 hour 40 minutes to 07:45, then at airport informed by Gatwick Staff of another delay at 08:45 as no Cabin Manager due to tube strike ( a lame excuse). Then another announcement further delayed to 09:00. Unacceptable! | 1 |
Grupo IAG | Booked with ba holidays and flew with Qatar airlines. Flight was delayed 7 hours. Ba refused to compensate as it's a qa flight. Qa refused to compensate as I purchased through ba. What a joke!! | 1 |
Jet2.com | Booked with ease.Good flights which were on time.Efficient cabin crew.Will book with Jet2 again. | 5 |
EasyJet | Booked with easyJet back in March for a family Christmas and new year stay in Los Cristianos Tenerife. Less than 3 weeks before we were due to travel we received an email saying that the accommodation we'd booked was closed for all/part of our stay. The change of hotel was not the problem, the problem was that they had relocated us to a totally different resort…!!! Not helpful when the rest of our family and friends were still booked in Los Cristianos (some still in the supposedly closed accommodation)After investigating , the hotel/apartments are definitely NOT closed. It appears that the company that managed some of the apartments and dealt with tour operators went into liquidation back in the summer.Sharing my findings with easyJet and asking why they lied their response was basically take the alternative or accept a refund (helpful). They said that no alternative accommodation could be found for the same price in Los Cristianos and they were not willing to cover any additional costs. I'm not surprised this close to Christmas, maybe if they had been honest back in the summer when they knew an alternative could have been found.I have now accepted the refund and surprisingly have managed to book direct with the original accommodation and have booked flights with another airline.We have always booked a complete package holiday for peace of mind but this just goes to show that it does not offer you protection if they decide to change it last minute.Disappointing at any time but 100% more when this was a holiday for all of the family to spend Christmas in the sun.Have always booked with easyJet holidays but will definitely be using another company in the future. | 1 |
EasyJet | Booked with easyJet due to the cost factor and they were a lot cheaper than all the other airlines I looked into. Checked in online and had hand baggage only which made the whole experience painless and smooth from start to finish. I dislike the policy the airline has regarding just one bag surely if I take a cabin case and a handbag to go under the seat in front this isn't a huge deal! Food onboard was expensive and limited as expected from a low cost airline as with entertainment which was non-existent and not needed on a 2 hour flight anyway. | 8 |
EasyJet | Booked with easyJet holidays.4 nights in Kos flying from Bristol.Everything from flights, transfers and hotel all great.I know lots of reviews give poor rating but for us everything went to plan. | 5 |
EasyJet | Booked with easyjet holidays please avoid at all costs.... You will not be able get hold of anyone to help with any queries or questions. I am owed vouchers for over a year (covid cancelled holiday) and still no reply tried calling and its impossible to get hold of anyone who can help. I dont know how they are allowed to trade while they owe so many people money | 1 |
EasyJet | Booked with easyjet.. arrived in Paphos at our hotel( 19/072024).. late evening.. really bizarre, our accommodation was across the road, in what looks like a carpark office block... and not part of the hotelTaken to our room by the porter... lights on .. the room was full of cockroachs...disgusting, on the work tops, bedroom and the towels on the bed( no exaggerating, infested) the porter an english guy apologised and said it was not acceptable... no more rooms available... shipped to a sister hotel ( for one night only) no more rooms available .... numerous calls to easyjet, pleading for assistance ( the first hotel wants to fumigate the room tomorrow).. explained I'm asthmatic and refusing to go back into the to room...Only to be told by easy jets shift manager ( 19/July 2024)they won't move us unless we pay to upgrade.. ( paid a few grand for a weeks holiday in the first place).Asked if we can fly home, only flights are to Gatwick...parked in Bristol.... please be careful whem booking..stay clear of the Basilica resort...never have I been treated like this....shocking.Will contine to chase this up and see what the morning brings.. | 1 |
Vueling | Booked with this company a few months in advance and they cancelled the flight 2days before I was due fly and on the previous day offered me the chance to upgrade my seat cost me hundreds of extra pounds to sort last minute and cost me an extra day in Paris Avoid at all costs | 1 |
Ryanair | Booked wrong flights through Ryanair tried to cancel them without charge within 24 hours , they would not accept my request , being a regular user of Ryanair I am digusted with the attitude staff had , and will reconsider use of them in future , customer service is absolutely atrocious, even attempted to change booking to earlier day ( 5 days earlier ) they said no flights were available until 6 months before date but apparently the flight I wrongly booked was 5 days later , whole thing is a utter conA Morrison | 2 |
Ryanair | Booked, Paid, Flew, arrived safe and on time. | 4 |
EasyJet | Booked/payed for 5 flights from Newcastle to NIce next year but its was publicised that all flights after this Sept would be cancelled. As our accommodation had to be paid for I contacted customer support for clarification, they duly came back and said the flights were to take place so accommodation £1,000 was paid. I have now been informed that the flights wont go ahead. A refund has been requested for the flights. Not Happy. | 1 |
Pegasus Airlines | Bookes ticket from gazipasa to Istanbul to Ankara with pegasus, to get with turkish airline to Kastrup and then Stavanger.The plain was overbooket, and they wouldnt let my husband on. Hi explained hi needed to get om to get the other plains to get home to work. Didnt help. No more airplains that day. He had to travel to Antalya airport and by new ticket with turkish airway and pay 4300 nok. Not good. | 1 |
Vueling | Booking DL194R from Fiumicino to London Gatwick on 17th August 2022.We had been informed about the cancellation 3 hours after the boarding time.The assistance was ridiculous, no information provided, a very poor service, we go a voucher to get 1 water and 1 bread. Yes that was the options.NEVER AGAIN. RUBBISH | 1 |
Vueling | Booking ID: YLC24U - Most inept and unprofessional Customer Service treat. Not a surprise they have the lowest scored possible with more than 3000 reviews!We called around 11.45am, UK time, and spoke with a lady called Fatima, who literally refused to hold the line for 60 seconds for us (whilst finding some of the answers to her questions)... she REFUSED!!! we argue with her about this for longer than she refused to hold the line for us!Honestly, beyond unacceptable!As usual, the customer experience with Vueling is a disaster. Their practices towards customers are unethical and incredibly unprofessional.As many others already claimed, AVOID AT ALL COST! | 1 |
EasyJet | Booking K417HP1. Our flight to Venice was cancelled with little notice and we had to book instead the only option remaining on that day which was a KLM flight via Amsterdam for £1,600. There were no EasyJet flights to Venice available within 24h so we should be entitled to a refund for that cost. We were told on the phone by an EasyJet representative that we would get reimbursed after submitting and expense claim - we did submit a claim but it was declined supposedly because there were flights within 24h which was not true. This company is a disgrace and we will take legal action to recover our costs. | 1 |
Ryanair | Booking ONJ84U Thank you Ryanair for your understanding and thoughtfulness brilliant.G Wilson. | 5 |
Grupo IAG | Booking ProcessThe advisor failed to inform us about the Excellence Club at our hotel, which offers enhanced features such as better rooms and exclusive access to restaurants. This significant oversight meant we were unaware of the options that could have greatly enhanced our honeymoon experience. Additionally, the room advertised as having a pool view actually overlooked another guest's private pool, an awkward and disappointing arrangement. Moreover, despite repeatedly informing the advisor that this trip was our honeymoon, this was not communicated to the hotel, preventing them from making any special arrangements for us. This lack of attention to detail significantly detracted from our experience and tainted what was supposed to be a special and memorable occasion.FlightOur flight experience was far from satisfactory. Prior to boarding, we were informed of a computer system failure that required your team to switch computers from an incoming plane, delaying our takeoff. We had paid for business class, yet the plane provided was in dire need of repair and felt cheap and dirty. The attached picture highlights the poor condition.I am diabetic and follow a restrictive diet. The main meal served on the outbound flight was inedible; even the flight attendants admitted it was unpalatable. We were also unable to book our seats online due to errors, resulting in my wife and I facing each other rather than sitting side by side, which is not an appropriate arrangement, especially given the £11,000 holiday package.Furthermore, the dividers between seats in business class were malfunctioning and had to be operated manually. On the return flight on 27 May, my wife's screen intermittently rebooted. The meal prepared for me was mistakenly given to another passenger, and despite it being opened, the attendants tried to offer it back to me. This posed a serious health risk due to my autoimmune disease. Consequently, I had to consume a non-diabetic meal, which adversely affected my blood sugar levels. My wife was left with no meal options other than fish, as all other options were unavailable.Return FlightUpon arrival back in the UK, we discovered that both of our suitcases were cracked.ConclusionI've raised a complaint but no one has bothered to get back to me. As a long-time customer and a World Traveller Plus member, I have always held British Airways in high regard, recommending it to friends, family, and colleagues. This recent experience has profoundly shaken my confidence in your services. My wife and I were looking forward to a memorable and hassle-free honeymoon, and instead, we were met with disappointment and frustration at every turn when dealing with BA. | 1 |
Jet2.com | Booking Ref 3JVS87, This flight was absolutely full of children climbing over seats, running up and down the aisles, playing computer games without headphones, thumping each other, kicking seats, letting trays down, generally falling out with each other. The parents did absolutely nothing and in some cases literally put in their headphones so they couldn't hear them. The aircraft landed in difficult visibility conditions at Leeds, all passengers were told to switch off devices for safety reasons, one parent responded with "he will have a meltdown if I do that" then ignored the air hostess. Let me be clear, this is the parents fault not the kids. Jet2 please sit families in their own section with their own noise. | 3 |
EasyJet | Booking Ref KZLBXCQDuring our return flight to Bristol from Malaga on 3/4/22 my wife became unwell when she fainted after having overheated with a heart condition. The cabin staff were nothing short of excellent in the care and assistance they provided and our very special thanks go to the lady steward who we only know as Erin.We always use Easyjet when possible as the service is excellent, the airframes are always clean and agreeable, the boarding and disembarking process is effortless and the website is easy to navigate; even making amendments are trouble-free.Please accept our grateful thanks for your support on another super flight.Jill and Terry Miles | 5 |
Turkish Airlines | Booking Ref- SK22R8 & TUFXJ5 - Turkish airlinesBooking Ref- KLLQ52 - 048CQB GotogateI have bought a ticket through agency called ( gotogate ) for my friend to travel to Vienna from Erbil on 09/09/21 and my friend accidently damaged his passport so he was not able to travel on that particular day without passport, I called ( gotogate ) and Turkish airlines about the the problem and they replaced the ticket with an open ticket which we could rebook the ticket any time between 09/09/21 and march 2022, in that case my friend could travel whenever he gets new passport, all seemed ok till my friend got his new travel document and wanted to rebook a flight then everything turned into a mission impossible, I tried calling Gotogate on 20/09/21 at 15:21hrs after long wait on the phone guy picked up the phone and he told me they can rebook a flight from Erbil to Istanbul but not able to access the system from Istanbul to Vienna therefore I have to wait for someone to call me back who has access to that system then they will rebook the flight for you, he said the call will be made as soon as possible but no later than 24hrs, anyway I waited for about 26hrs or more but no one called me, the next day I called gotogate again on 21/09/21 at about 17:40hrs after long wait the guy picked up the phone telling i explained how stressed and sick i am and I been waiting by the phone for well over 24hrs for your call but no one has called me back yet, they said sorry they are very busy maybe that's why they could not call you, I asked the guy i was talking to to rebook the flight for me but he said same thing that he dose not have access to the system from Istanbul to Vienna he could only rebook from Erbil to Istanbul, I asked the guy to refund me the money if he cannot rebook so that i can go get a flight somewhere else but he said he cannot refund but promised to get someone to call me on that evening before the end of the day and they will help me with rebooking if not they will refund you the money, he said wait between now 20:00hrs you should get the call, I waited again all evening but no one called me back, the next day 22/09/21 I called Gotogate again around 11:34 and the lady answered she said what's the problem how can we help i Explained the reason I was calling and how unhappy and tired i am with they way i been messed around ,if i am been honest she was rude more than anything instead of understanding how bad they treat people, anyway somehow this lady had access to the system to rebook both flights from Erbil to Istanbul and Istanbul to Vienna but asking for and extra amount of money of £167 on the top of £225 that i originally paid for both flights for my Friends to get to Vienna, again i thought that was not fair because when i turned that ticket into an open ticket they told me when i rebook it i might be charged £30 booking fee nothing else, I asked the lady to find me cheaper deal or Refund me the money which is £225 but she said she cannot do that and advised me to call Turkish airlines perhaps they can wipe the fees out or refund me, at the same time i was talking to her on phone i was on gotogate website it was showing flights from Erbil to Vienna for £160 on 27/09/21 and 28/09/21 which is £65 cheaper than what i paid for my original ticket but she would not offer me those flights because she said they were just for the website she just wanted to make me pay more, same day 22/09/21 between 12:00 to 13:45hrs i made 4 phone calls to Turkish airlines the first 3 calls they just hung up on me or blanked me but the 4th guy who picked up the tried helping to rebook the flight but then he said that i have to pay an extra £200 plus to be able to rebook the flight or he would not be able to help, I asked the guy for refund of original amount of £225 but he said he cannot do that because i bought the ticket from gotogate and they have responsibility to refund the money, gotogate agency have said the same thing that Turkish airlines are responsible for refund so i am very confused as to why they play people around so bad like that, i have long term health condition i feel absolutely sick and tired they way i have been treated i have been travelling for years i have never ever experienced anything so bad and stressful in my life with any other company that i have travelled with. i feel like this is complete scam and an absolute rip off in a day light. i will not recommend anyone to trust them. | 1 |
Grupo IAG | Booking Ref:- PR9ZSXWhat a bunch of J arthurs. Booked a holiday for my family of 9!! AI to Antalya. They changed the timings.. I arrive at destination nearly midnight instead of 2 in the afternoon. Depart from Antalya at 9:00 pm instead of 2 pm. Have young children, hence chose earlier times. Had to call them 4 times !! as the numbers were incorrect ;-( after hanging on for over 15 mins each time. This was the number on my email GB +44 (0) 344 493 0787 but was eventually asked to call 0344 493 0747. Seriously worst than 3rd world service. So I asked what do i do from 12:00 pm on the day of the check out till 7 pm in the evening especially with the young children... their reply... take it up with the hotel... FFS, I booked with you... so you ensure there is late checkout. NO CAN DO. Been loyal for a long while, time to change. | 1 |
Ryanair | Booking X2KBPS -> Romanian tourists are not allowed to visit Cyprus for the time being. ryanair does not wish to offer any kind of support, agents are being rude, closing the chat window, when asked to provide a valid email address in order to send a formal complaint for ECC, they provided an automatic reply email address just to get rid of me. Their agents are cold and no empathy whatsoever. Since i am romanian and cannot fly cause of Cyprus government decision, considering covid, i should at least receive a voucher if not a full refund, instead, this company can only tell lies. Please avoid ryanair, share all the bad posts so that the world can see what this company is doing. | 1 |
Ryanair | Booking a flight with Ryanair was already a gamble, but this experience has solidified it as one of the worst decisions I've made. On November 16th, I booked a flight for my wife from Stansted to Krakow, alongside an OPEN return coach ticket with National Express. I've booked similar trips countless times without issue—until Ryanair decided to ruin everything.Ryanair sent National Express the wrong details for the return journey, booking it for the same day instead of an OPEN ticket as per my reservation. National Express confirmed this was Ryanair's fault, and I received the same confirmation from Ryanair when I contacted them. Yet, Ryanair washed their hands of the issue, telling me to contact National Express, who, unsurprisingly, refused to help. According to them, Ryanair made the error, and they weren't responsible for third-party mistakes.I now have to fork out additional money to purchase a new return ticket for my wife, because Ryanair, despite being at fault, refuses to do anything about it. Their refund system is a joke—there's no way to even request a refund for this kind of error. When I demanded a resolution, I was met with the same worthless advice to "contact the carrier directly," even though National Express has already made it clear they can't assist.Ryanair's utter incompetence and lack of accountability are astounding. Not only did they ruin our travel plans, but their customer service is a disgrace. I will be pursuing a refund through any means necessary, but as for trusting Ryanair with any future bookings—absolutely not. I would rather pay extra for any other airline or coach service that actually knows how to do business.Never again. | 1 |
EasyJet | Booking a good deal family holiday to Turkey on Saturday, recieved confirmation email etc and was looking forward to our holiday. Today (tuesday) I recieve an email from easyjet stating my holiday booking has been amended!. They say there was a system error and the pricing was wrong and the cost of my holiday has doubled to £5k.Absolutely disgusting as I've booked time off work, travel insurance and airport parking and now have to cancel all of this and look elsewhere. I will never, ever use easyjet ever again. So much hassle and disappointment due to their supposed pricing error!The only thing I can recommend about easyjet is not using them, if a certain Irishairline did package holidays they'd be better. | 1 |
EasyJet | Booking a return case on easyJet has been a nightmare.I was informed by the ground staff that my case was to be put in the hold which was to bigI agreed with out a problem or argumentThe staff member advised that I can get a refund due to my errorWhen applying for said refund I am told that I can't as it states in there policy ( which I presume their ground staff have read )I can't believe that this airline has turned very similar to Ryan airSo on this occasion after a few attempts to have this resolved I write a unpleasant review | 2 |
EasyJet | Booking a return flight - in the time it took to enter the details prices of bags and then the prices of flights changed and it sent me back three times to re enter the booking and each time there was a price increase before it would let me make the payment. Not a customer friendly booking experience even if it costs me more to travel with another operator I will not be flying with easyjet again | 1 |
EasyJet | Booking amended efficiently. Great customer service. | 5 |
Jet2.com | Booking and check-in were easy. The flights were on time. Staff was very friendly. | 5 |
EasyJet | Booking and flying with EasyJet is a series of stresses from start to finish. A website and app that are so tedious to the point of being unworkable. Locked out of my account, then get a password reset to my email. However, when I click the "Reset Password" button, it just takes me back to the easy jet homepage with no option to log in or reset password. So I am stuck unable to access my account, unable to check in. This is before I even get to fly. From previous experience, if your flight is cancelled be prepared to sort your own accommodation and alternative travel. Easyjet will not help you in any way (despite what they claim). | 1 |
Jet2.com | Booking and on line check in very easy, except the "scan here" sign on the Stansted machines is misleading. There were a lot of assistants on hand to help. | 5 |
Lufthansa | Booking basinet seat has been the terrible experience. We booked bassinet seat on February 2023 via their customer care and when we reached airport to board on April 2023, they told us that basinet seat is overbooked and we do not have the basinet seat. Same experience in the return flight too. We had to fight at the counter for almost half an hour at the time of boarding to get us basinet seat at the end. So it was never double booked but they lied to us. Also, very bad experience with their coordination with partner airline. Their partner airline got cancelled and rescheduled but Lufthansa did not update the itinerary. I had to call them to update it but guess what on the day before flying , they randomly cancelled our booking again with the partner airline. Overall, I spent about 10 hours in one week fixing the airline reservation issue as well as basinet issue. Will never book with airline ever again. | 3 |
Vueling | Booking cancelled, not refunded. CAA has intervened. Use at your peril. | 1 |
Ryanair | Booking dublin to La RochelleSo there is lots about Ryanair but they do convey the impression that they are modern and efficientMyself and my wife have spent one hour and 15 minutes trying to complete a booking for two travelling Dublin to La RochelleThe website did not accept credit card details despite repeated attemptsOur final attempt worked and involved NOT using Google ChromeChat suppport was curt and rude advising booking incognitoIf there was an alternative we would have taken itSeriously Ryanair i do not want any frills just get your booking platform up to date and securePeter CarrollPS I use Ryanair for business travel as a first preference so do not dismiss this as Ryanair bashing | 1 |
EasyJet | Booking email shows different flight times than on the internet (including EasyJet website). Mohamad was helpful to the extent he could be but was unable to provide anything other that what my booking shows - which does not match Flight Tracker and other sources (including EasyJet's booking system - if I start making a booking now, there's no flight at the time on my booking confirmation and a flight hours later has the same flight number as the one on my confirmation) | 2 |
Jet2.com | Booking experience etc ok but I feel like the airline is really dumbing down with patronising announcements and approach. And that red lighting in the new cabins is just awful. Sometimes they are the only option so not always able to choose other providers | 3 |
Grupo IAG | Booking experience is awful.Terrible flight for 5hrs with no option to buy food. Issued a snack box (war rations?).Lost my baggage. Unlikely to be seen again.Only reason for 2 star is cabin staff and pilots still manage to be friendly. | 2 |
Jet2.com | Booking experience was good. Baggage allowance clear amcd twilight drop off very helpful. Very friendly staff throughout and flights ran to time. | 5 |
Pegasus Airlines | Booking extra luggage for myself and my wife from Manchester to Sharm El Sheikh they wanted an extra UK £700 on a single ticket.F.N. robbers. | 1 |
Ryanair | Booking fee 55€ demanded in check in, for failing to find the smallest possible print on a page somewhere. Feeling violated and tricked. Never flying this disgrace of a company again. | 1 |
Jet2.com | Booking flight straightforward, airport staff all friendly and helpful. Cabin crew all friendly and efficient. Pilots - great driving!! | 5 |
Jet2.com | Booking flights ,seats and luggage is relatively easy for a late 60s years old person .Web site is easy to understand and find my way around I made a mistake when booking but was able to correct the mistake with out too much trouble .Seat are comfortable and the service in the airport is good friendly helpful staff at both ends of my journey so I would definitely recomend Jet2.com to friends . Thank you | 5 |
Jet2.com | Booking flights through the app is easy. ground staff and flight staff are always nice and helpful. | 5 |
Ryanair | Booking flights was very easy. Now we are unable to travel; due to government advice against all but essential travel because there is no 'ban' in place Ryanair will not process a voucher or refund. To make it worse I got some preachy responses on chat as to why they need to protect their business - and no empathy for the fact their customers are now being told to either lose money or travel with voided insurance because of the advice! No empathy, no thought and no further custom from me! Consumers are being left to foot the bill airlines no longer want to cover. Most other airlines have done the right thing and cancelled flights - shame on Ryanair. | 1 |
Jet2.com | Booking in easy at Palma de MallorcaCheerful, efficient service on board planePilot handled landing in rough winds at Birmingham very expertly | 4 |
Jet2.com | Booking in on line- friendly helpful staff- quality in flight service | 5 |
Jet2.com | Booking in staff very efficient. Plane on time taking off. Cabin crew again efficient and polite made welcome | 5 |
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