Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Both legs of flight delayed, no leg room.Not value for money on buying water/ snacks on boardThey did not ensure our family with 2 year old boarded before others with no children. Poor. | 1 |
Lufthansa | Both legs simply fantastic. Perfectly on time, very comfortable aircraft and fantastic crew on both legs. Lots of information provided, although both legs fully booked, smooth boarding and service. Crew always smiling. | 9 |
Jet2.com | Both my flights went very smoothly thank you 😄👠| 4 |
Ryanair | Both my mother and I are disabled and from the time we checked in at Stansted to disembarking at Pisa, all the 5 people in our party were treated like royalty. Ryanair gave us a row of 6 seats to ourselves at the back of the 'plane, where we boarded, and the stewardesses told all the passengers that they couldn't sit in those seats as they were reserved.For a very low fare, I couldn't praise ryanair highly enough. | 5 |
Grupo IAG | Both my outbound and inbound flights for a Berlin-London trip were cancelled by BA. For the outbound they gave me a reasonable replacement, but for the inbound, I was informed about the cancellation only when arriving at the airport. BA airport staff in Heathrow Terminal 5 was rude and helpless - I was clearly on my own. I could only fly back home the next day. Now BA says the cancellation happened due to bad weather and I am not entitled to a compensation - but no other flight between London and Berlin was cancelled on that same afternoon! Over a month and no expenses have been reimbursed! Time to take legal action against this horrible company... | 1 |
Jet2.com | Both my recent STN-AGP flights went well. Keep up the good work! | 5 |
Jet2.com | Both my recent flights to Lanzarote and back were late taking off , however we made up time on both flights so our landings were near enough on time. The in flight sales pich reading virtually every item out in the duty free magazine however is far too loud , long and annoying. People who want to buy duty free are quite capable of reading the magazine. | 4 |
Jet2.com | Both my recent flights were excellent but greatest praise must go to both crews who were absolutely brilliant - friendly, helpful and super-efficient. Well done to all and thank you for making a much-anticipated trip all the more enjoyable. | 5 |
Jet2.com | Both my recent journeys with you were very smooth, both on time with pleasant staff. | 5 |
Jet2.com | Both myself and my son needed support.Wheel chairs.Amber lift etc.We couldn't fault the assistance we had with the ground staff in Tenerife Sur, and Leeds Bradford Airport. Faultless.The flight back and the food and the service, were very good.We will be looking for flights again,soon.Thank you. | 5 |
Ryanair | Both of my flights got delayed, on the return flight, one crew member, João***Pinto decided that my small suitcase was too large, charged me even though I never, ever, had a problem with it before with Ryanair or other lox cost airplanes due to its small size.Stopped flying with Ryanair as they are impossible, horrible to say the least. Lesson learnt again!!!Avoid this airplane at all costs!!!Well, I guess I'm forced to get another compensation lol | 1 |
Jet2.com | Both of my flights to Athens had been delayed for over 2 hours. We boarded the plane but unable to have any beverages whilst we waited. | 1 |
Jet2.com | Both of my flights were delayed. Coming back from Kraków, I noticed that all of the Jet2 flights (3 of them) were delayed. Is there some underlying problem (eg not building in any slack to mitigate knock on effects of one flight arriving late)? | 3 |
Jet2.com | Both of our flights were on time and were very good. | 5 |
Jet2.com | Both of the flights were comfortable and on time, with no any delays. The staff was great and all of them with a smile. I really enjoyed the travel. | 5 |
Jet2.com | Both of the flights were excellent, especially the outward one and with this the added assistance made it all the more pleasurable. On the return flight however, although we had requested assistance none was supplied and nobody seemed to be aware of our needs. This was the case in Tenerife and also when we arrived at Stansted.Stansted was the most difficult, as to leave the aircraft and enter the Terminal involved a steep staircase that was quite a struggle for my wife to negotiate.An awareness and contact at these points would have been helpful, and we hope our future flights which are coming up next year will be better served. We still think Jet2 are great ! | 4 |
Jet2.com | Both on arrival and departure at Lanzarote airport the passport control was horrendous. Time consuming and very tiring. | 3 |
Ryanair | Both our flights for March have been put forward by 5hrs, no if's or but's. Add to that no information received for the airport parking I booked.All you get from Ryanair is an automated message telling you to contact the 3rd party parking providers they use directly. The problem is that those providers won't interract with you and tell you to go back to Ryanair directly. Then when you raise a case Ryanair again tell you to contact the 3rd part providers directly, and close the case. This is a complete joke and the worst customer service ever. | 1 |
EasyJet | Both our flights to and from Mykonos in July 2022 were fantastic - the pilot, crew and the cabin staff were amazing. Yes we had issues with queuing and waiting for bags, but this isn't down to EasyJet- I wouldn't hesitate in booking with them again. | 5 |
Jet2.com | Both our flights were good. The Cabin Crew as always attentive and Friendly. We had to wait to land at Madeira because of the wind conditions but as soon as the Captain was satisfied he got us down safely. Well done to you all. | 5 |
Lufthansa | Both our outbound and return flights with Lufthansa experienced severe luggage delays, taking several days for delivery each time. The tracking system was useless, providing no updates. Lufthansa's response lacked responsibility and offered no compensation beyond legal requirements. These repeated issues highlight significant problems in their logistics and service capabilities. Overall, a very poor customer experience. Reference numbers: PMOOS10227, HAMLH88068. | 1 |
Jet2.com | Both outbound & inbound flights were great & on time .Stafff good very happy. | 5 |
Jet2.com | Both outbound and inbound flights arrived in early. The outbound flight was delayed due to passengers not boarding but still got in early. Was kept up to date by the pilot on the progress of the flight along with the stewardess all being lovely. My only gripe was the small amount of duty free, they had run out of what I wanted by the time they got to me, other than that, 10 out of 10 for jet2 | 5 |
Jet2.com | Both outbound and inbound flights departed slightly late but time was made up in the air so both arrived on time.Pilot gave regular progress updates and the cabin crew were as friendly and efficient as ever.We've been flying with Jet2 for over 20 years and have never had a bad experience. It has been a pleasure to watch a Yorkshire company go from strength to strength and become one of the leading flight and tour operators in Europe. Good on you Jet2. | 5 |
Jet2.com | Both outbound and inbound flights great. Staff friendly and choice of food/duty free.I did feel for the staff on the outbound as the family in front of us left their seats in a right mess, sweets and wrappers disgusting all over, they certainly had their work cut out clearing up after them. Hats off to them and still they smiled! | 5 |
Lufthansa | Both outbound and inbound flights were delayed by close to two hours, and this happened every single time when I took this airline to destinations in East and Southeast Europe. The positions we received in Frankfurt and Munich were always outside positions which made it nearly impossible to catch the connecting flight and, attitude of LH staff on the plane and on the ground in the airport is arrogant and unfriendly. | 1 |
Jet2.com | Both outbound and inbound flights were on time.Plenty of Jet 2 Representatives visible to seek assistance if required.Additional discount offered on in flight duty free purchases. | 5 |
Jet2.com | Both outbound and inbound flights were well late. No reason given for flight going out. | 1 |
Jet2.com | Both outbound and inbound were delayed and the seats are the most uncomfortable that I have ever experienced. People on the flight were resting their heads on the seat infont to try and get some sleep. Madness, how can someone design a seat that is so uncomfortable??? | 1 |
Jet2.com | Both outbound and inward flights as scheduled. Good onboard service , regular updates from flight deck and baggage out on time. Definitely flying with Jet2 again | 5 |
Jet2.com | Both outgoing & return flights were spot on time and Jet 2 staff at both Newcastle & Tenerife South airports were helpful and efficient. Flight attendant were courteous & friendly and in flight service was very good - there didn't appear to be any shortages in the range of food & drink products available. I liked that the pilots kept us well informed about weather conditions, flying hight, where we were flying over etc | 5 |
Jet2.com | Both outgoing and incoming flights were delayed | 3 |
Jet2.com | Both outgoing and return flights were on time and all staff were very helpful and efficient. | 5 |
Ryanair | Both outgoing and returning flights were delayed. Dirty cabins as there's no cleaning between flights. Ground crew members at Malta airport were rude. | 1 |
Jet2.com | Both outward & return flights departed on time and arrived early at each destination. Friendly service on board and reasonable prices for food & drinks. There was no recycling green bag option for rubbish from passengers on the return flight which was a little disappointing. | 5 |
Jet2.com | Both outward and inbound were delayed for over an hour whilst we sat on the tarmac. Outbound pilot kept us informed every 15 mins, inbound only once | 3 |
Jet2.com | Both outward and inward flight was good, both on time.Shame the cost out of Newcastle international airport are so expensive 😞 | 4 |
Ryanair | Both outward and inward flights were delayed by 1hr and 3 hrs respectively. Very little information or explanation was given. The outward plane was filthy, with food all over the seats and floor. The inward flight attendants did not even bother to smile. We were all tired at 01:30 in the morning when we boarded at Thessaloniki but they were at least being paid, whilst we were paying for the privilege. Ryanair is back to the bad old days. | 1 |
Jet2.com | Both outward and return flight very good. Crew efficient and polite.Many thanks to the pilot on return journey to Manchester from Malaga 9th February for his skill and service. 2 attempts at landing but was handled professionally by the crew. | 5 |
Jet2.com | Both outward and return flights pretty much on time. Cabin crew both ways were smart and friendly. Good communications from the flight deck kept us informed. | 5 |
Jet2.com | Both outward and return flights were delayed. I understand the outward flight delay was due to weather conditions and so not something Jet2 could control; however, the return flight was delayed by at least 1.5 hours, leaving all on the flight sitting in a very hot plane for the duration of this delay. Very uncomfortable and only one small cup of tepid water being offered. | 3 |
Jet2.com | Both outward and return flights were excellent . The cabin staff were pleasant and efficient. They treated everyone with courtesyThe return flight was delayed through no fault of Jet 2 but the staff kept everyone well informed and the pilot allowed passengers to visit the cockpit which helped to pass the time and prevent passengers from becoming anxious. A great experience. I will always choose Jet 2 | 5 |
Jet2.com | Both outward and return flights were good -well serviced by cabin staff and the aircraft clean.Also both flights were late in both departure and arrival - outbound from Birmingham due to long que's for security checks and on our return flight from Tenerife the aircraft was delayed in Birmingham with a security issue meaning it arrived very late for the return journey. | 4 |
Jet2.com | Both outward and return flights, both near capacity went very smoothly which was down to all the staff involved. The cabin crew worked hard throughout the flights from boarding to disembarkation and with a friendly word to all during the trip. We even had a little humour from the captain on his welcome on board. | 5 |
Grupo IAG | Both outward bound and Inward bound long haul flight were equally bad , they get to aisle 40 for drinks of tea etc a slight bit of turbulence and they say we'll be back no they won't their too lazy, they regularly kept seatbelt signs on for a couple of hours despite turbulence tailing off in the middle , we are not camels , unnecessarily long periods of time strapped in, can cause cystitis or even kidney infections , not walking around on long haul can cause DVT , they were quite aggressive over preventing people going to the toilet .on the way out to santiago only two toilets were working , the queue to use the toilets were right down the plane , some people had to sit down again for the turbulence and wait again , the time between connecting flights is ridiculous , they overbook hand luggage ,note to ba these tickets are £1000 each return treat your pasengers with a bit of respect | 2 |
Grupo AirFrance-KLM | Both planes cancelled to Amsterdam and back to Bristol. Customer service very unhelpful and said all planes were cancelled that day, which we knew was untrue as our friends were flying out that day. Then offered us a seat for that day for £800 pounds, as they said there were no other planes the next day,. Again unture as we book a easy jet flight for reasonable price. Well never fly with KLM again | 1 |
Lufthansa | Both the flight there and back had lots of room for improvement. The seats in premium economy were most uncomfortable. There was little to no padding, they were old and worn, and the footrest only went to my mid calf. I'm 6'0 tall, so not even overly tall, these were made for little people I think. The food was so-so, nothing special. The stewards had little to no customer service skills, very abrupt and to the point. The in-flight entertainment screen forces you to buy the wifi service to connect your phone with the app to the TV. No option to just connect personal headphones with Bluetooth, very disappointing. | 3 |
Jet2.com | Both the outbound and inbound flights were on time and that was great. The only small issue was that we were held at the airport in Crete for a while, although it still arrived in Stansted on time. | 4 |
Jet2.com | Both the outbound and inbound flights were on time, nice smooth flights both ways, the on board menu as actually quite good, if rather expensive for what you actually get. | 4 |
Jet2.com | Both the outbound and inbound flights were on time. Boarding the plane was well organised, we were on the front seats, so cannot comment on leg room between seats. At no time were we over run by the toilet crowd. We were well pleased with the service provided on and off the plane. Our baggage was quick to be sorted and ready for picking off the conveyor belt within a minute of arriving at the conveyor. | 4 |
EasyJet | Both the outbound and return flights were cancelled, I've filled out multiple online forms only for easyjet to say they have not received them. I've sent emails but they are not able to reply with meaningful updates about expenses incurred and compensation. I've called a dozen times and their customer service staff are useless. I've raised a complaint but the complaints team haven't done anything at all. Shocking company and woeful customer service. | 1 |
Jet2.com | Both the outward and return flights were flawless.I had requested special assistance, which made it run smoothly. On the return flight the route was changed, and we arrived 20 minutes early. The only thing that could improve the journey would be to have more comfortable seats. | 5 |
Jet2.com | Both the outward flight and inward flight were over an hour delayed , the stewardesses on the outward flight were extremely helpful and did their jobs brilliantly , whilst the inward flight stewardesses were very methodical and matter of fact . | 3 |
EasyJet | Both the outward flight to Bologna from Gatwick and the return trip were spoiled by passengers taking on to the aircraft bags that were a lot larger than easyJet stipulated. Loading and unloading of bags into overhead lockers became dangerous with heavy and oversize bags. Even the cabin crew told me that they wished that the company would obey their own rules on carry on bag sizes. | 4 |
Jet2.com | Both the staff at check in and the flight crew, provided an excellent service. We couldn't fault it. | 5 |
Ryanair | Both the website and app are chock-full of dark patterns that make it almost impossible for clients to check in or buy products undisturbed.The systems used at the airport are archaic and apparently London Stansteaf does not accept card payments if you are required to add a PIN for approval.Their service is shambolic, subpar and archaic.I will not fly with them anymore. That's for sure | 1 |
Lufthansa | Both transatlantic flights in out on 330 and & 747-8 respectively to Raleigh and Newark great service good, food good, staff friendly, seats comfortable, charge for Wifi messaging disappointing after paying for premium cabin .. doesn't happen on other transatlantic flights. IFE could be better. However Airport experience very poor, Newark weighing carry on bags at gate, ground staff very curt felt like a budget airline approach at Newark. NO designated bag drop only area at any airport, EDI drop off was a joke, understaffed no designated bag only drop off. Boarding process at Newark was awful. Frankfurt transfer awful .. ground staff very impolite to a lot of passengers .. then shipped out on crowded bus to A320. The connecting legs from Edinburgh -Frankfurt-Edinburgh were poor seats uncomfortable both ways. Overall if you were just flying the transatlantic legs Lufthansa very good. Flights to and from Edinburgh -Frankfurt not so good... would make me think again about going this route. | 7 |
Jet2.com | Both ways the air staff were amazing. The plane was clean and comfortable. I was quite cold on the outbound flight but was very comfortable on the return flight. | 5 |
Jet2.com | Both ways were smooth and arrived well before time , as always staff were lovely could not fault anything. Just a shame they don't fly to prague from East midlands in the summer months. | 5 |
Ryanair | Bough a trip from 15/03/2020 to 18/03/2020 to Ireland just when Covid-19 was spreading fast.Took advice and didnt fly, on the day 14 contacted ryanair since most countries were forcing confinement and closing borders, and mine was soon to follow. They refused to cancel and refund my ticket/flight, in order to try and save the trip i changed my flight date.2 days later (16/03/2020) my country closed his boarders and they canceled all flights, they refused to refund once again since i changed my flight date.Now the flight date is approaching again, i do not want to fly since covid-19 is attacking harder than previously and they still wont refund or cancel my ticket, my only wierd hope is my country closes its boarders again which is bad of course.My advice to all reading this is do not buy any tickets from this company, its not worth the cheap price.Their reviews are bad for a reason. | 1 |
Grupo AirFrance-KLM | Bought 2 tickets Glasgow to Barcelona for £140 each. KLM emailed confirming the total of £281.52 for the 2 passengers. However, KLM decided to deduct £400. 52 from my account. I phoned their customer service to highlight the mistake on the 19th January 2024. After a long discussion and the operator conferring with her boss, her answer was that the price deducted was correct and their email was a "technical error". When I protested that and told her that i remember the price i bought the tickets with which was £140, she said that they can do nothing about it but will initiate an investigation. | 1 |
Pegasus Airlines | Bought 2 tickets on Pegasus airlines to Istanbul with the special offer: Free changes! This meant that I could change my travels dates without paying the change fee, which was a great deal due to the current global pandemic. However, when I wanted to change my flight the mobile app and web app were both down. I called customer service and was told the system was being restarted and I could only make changes over the phone or wait. Since my flight was that day, and I needed to change it ASAP since Turkey had just announced they would be introducing restrictions and new measures that day. Obviously, I wasn't about to travel and needed to change my ticket. So I asked the customer service representative whether I could change my ticket free of charge over the phone since I had no other option (of no fault of my own). She said she would have to charge me the change fee and I could then ask for a refund which I would get since it wasn't my fault. After sending in 2 complaints and multiple emails, Pegasus airlines still refuses to refund the fee. Not to mention all the money I spent on the customer service call even though THEIR SYSTEM WAS DOWN. | 1 |
Turkish Airlines | Bought 5 tickets with them worth £5450. Missed the flight due to flight irregularities. And the agency dreamworld crashed down so we had no choice but to contact trukish airline after talking to them for 6 months over phone/sending 23k emails they didn't help in rebook or return the money. TURKISH AIRLINE SHOULD BE BANNED FROM UK | 1 |
Ryanair | Bought 5 tickets with them. Have gotten a confirmation. Ok. But then, haven't gotten any any letters with any information further. No letter with online check-in, with reminders.Had to pay 300 euro extra on the counter for my family for the manual check-in:((((.Messy, bad, lost money. Very sorry!!! | 1 |
Ryanair | Bought Priority bag then in the airport they forced me to buy a baggage place because bag's wheels were out of metal box. Really ridicilous, and of course they did not return money for priority bag. | 1 |
SAS | Bought SAS plus. Was the second person on the plane. I had a small backpack. The flight attendants informed me that I had to put my bag in row 4 to accommodate passengers in row 1. This is the first time in 36 years and millions of miles to run into this stupidity. First come, first served. "people in row 1 might need to out their stuff un row 10". Yes. That is how it works. | 1 |
Grupo IAG | Bought a BA ticket on 1Jan24 and noticed I've been charged twice. Called my bank who said BA has charged me twice so I need to talk to them. Spoke to BA who admitted that many global customers are experiencing the same issues and that their IT finance team is "trying to resolve the issue and refund over charged customers soon". No clear timeline of when to expect my missing money back. | 1 |
Air Europa | Bought a Ticket that was reschedule. In the e-mail communicating the change there was a link to either accept it or change for a voucher. The link did not worked, I tried to call 3 times, over 1 hour waiting in all of them and at the end they just hang-up. The website says if your flight was changed by the company you can not change it in the platform, and because of that I will lose other 2 tickets related to the same trip. | 1 |
Turkish Airlines | Bought a airline ticket in good faith. Refused at Turkish Airline boarding gate because guards said i needed India Visa to stand inside Delhi Airport a few hours to wait for connecting flight. I looked and saw no requirement for needing an India Visa for standing inside Delhi Airport a few hours waiting for connecting flight when I bought the ticket. I had to empty my pockets to buy another ticket to my final destination. It is refusing a refund and lost my luggage for two months. It caused me a big pain and all it does it make excuses to rob me. DO NOT USE TURKISH AIR IF AMERICAN. TURKISH AIR HATES AMERICANS. | 1 |
Ryanair | Bought a bag the exact dimensions specified by ryanair, still charged exra €60 luggage for the bag being 3cm larger when filled.Absolute scam. | 1 |
EasyJet | Bought a easyJet holiday 5 star package. Worst experience, hotel room was full of mold,part of the ceiling in bathroom feel and hurt my son, unable to even eat food crows came in and would eat customers food while the staff done nothing, easy jet are taking no responsibility | 1 |
Turkish Airlines | Bought a flex flight but company cancelled the flight I was on and changed it to eco flight.As a result of that I now can't change my flight . I have made 11 calls to customer service which is useless, not happy , never fly with them again . | 1 |
Vueling | Bought a flight from Berlin to Buenos Aires for me and my pregnant wife. The package included a connecting flight to Barcelona and then a flight from Barcelona to Buenos Aires.Vueling decided not to assign seats for the first connecting flight and then when it was overbooked we weren't able to get a seat. My wife was pregnant and even with that knowledge they did nothing to remedy the situation. Awful company. | 1 |
Iberia | Bought a flight on Iberian website operated by American Airlines. Flight got cancelled and no notification receive to start with. Partial refund received instead of full and customer service contacted.After 15 days no reply received, call the service line again and it has been informed that the request needed to be submitted through the website instead, which I did as well as sent all the documentation and screenshots of the transactions. Got the reply from them: suggested to contact American Airlines. As the charge was received from Iberian and the booking made through them, I contacted the customer service again, one operator mentioned that I had to contact American Airlines because the price charged was probably due to a missed price update on Iberian website. Which made no sense to me and I mentioned it. Operator said that they could not help anyway. Following operator said that on their system the charge and refund were correct and was my problem. I have the track on bank account!!!! I have asked the bank and there was not issue with the bank.NEVER EVER WILL BOOK WITH IBERIAN IN THE FUTURE, really bad experience.WOULD NOT RECCOMEND THIS OPERATOR EVER, customer service hung up on you if unable to provide an answer.Shocking. | 1 |
Ryanair | Bought a gift voucher 4th December of 2019 - bare in mind that a new law for gift vouchers issued after December 2nd are now valid for 5 years - and due to covid the voucher wasn't used.. went to use it last night and it has expired.. rang this morning spending 3 + hours back and forth on the phone including a call to ccpc to confirm the law, called back Ryanair to find that they would not honour the law that came in, because written in their t&cs that their rule is that gift vouchers after December 5th are valid for 5 years.. I was refused money back and refused to get a new voucher issued.. the manager was as ignorant and unhelpful - don't know how he ever got promoted.. | 1 |
Grupo AirFrance-KLM | Bought a mf extra baggage option to the link that the agent gave me but after so many hours the extra baggage is not yet on my booking and its almost my flight and worst service ever. Scam. Never again | 1 |
Wizz Air | Bought a one way ticket from Istanbul to Gatwick which cost £188.00 after all the extras were added and had to cancel just three hours later, after cancellation fees I was refunded just £89.00 and even then I needed to wait ten days to receive it, absolutely disgusting service so be aware of this! | 1 |
EasyJet | Bought a package holiday for my dad (who's 83) and our family of four. One week before we depart I'm told my dad can't stop in the same hotel as us because it closed. I have to prove to easyjet that the hotel is open. Despite the fact the rest of us can still go at the same time to the same hotel despite its apparent closure. The hotel was not closed and this was a complete fabrication of easyjet. I spend in total 8 hours a week before I go on holiday trying to get my dad's hotel room reinstated. Dealing with the biggest bunch of incompetent collection of people I have ever known. Thankfully, after giving up on easyjet and speaking to the hotel directly, the hotel sorted it on the day before we fly out . That's after Easyjet said nothing can be done and my dad can't have the room we'd bought and paid for. All they offered was an alternative accommodation half a mile from us and half a mile from the beach. The hotel we booked was on the beach. I will never book a package holiday with easyjet again. They level of incompetence of their customer service department is off the scale. The day before we were due to depart they offered a refund on the hotel with no alternative and that was it. | 1 |
EasyJet | Bought a package holiday from easy -jet the flights I can't fault them …. Paid £3849 for the package to villamarina salou please take reviews seriously well the bad ones … the whole place is disgusting if u fly to Barcelona the transfers are at least 150 mins to the villamarina …. The hotel stinks off sewage the balcony fits one chair … bed bites ppl urinate in the cups u drink from .. most sun loungers are broken pool is freezing … flys land on ya all the time wife had to be changed rooms twice staff are Ignorant no reps go to this hotel either … family rooms are not next to each another we had to be evacuated due to a fire we had a power cut same night … easy jet just want your money don't waste it please …. Never again | 2 |
Ryanair | Bought a package ticket however missed the flight due to delays while checking iñn . Parking was part of the package but didn't get any help regarding the parking arrangement despite several attempts to contact Ryanair. Regarding the booked car I was informed that by the car rental company that your car was not reserved regardless of the car being booked for 7days. Tried to contact Ryanair and no assistance was offered. | 1 |
Vueling | Bought a plane ticket plus extra fee to take my expensive bike. Disassembled packed it like advised online plus with 40 meters of bubble wrap ( used two 20m rolls). Once at the airport I get charged once again for the bike that I already pay for and once at destination I find out that they fond a way to scrap through the bubble wrap and scratch the frame. I unpacked the bike once home and find out that both wheels are broken.Tried to contact the customer service every way I could but always got rejected or ignored. | 1 |
Grupo AirFrance-KLM | Bought a premium economy ticket at the KLM site and was downgraded on my flight operated by Delta without any compensation. I complained immediately and got this reply a couple of day ago:"Thank you for your email dated 14 November 2022 with regard to your recent flight experience on board our flight DL218 from New York to Copenhagen on 20 November 2022. At the outset, we are sorry to learn of your disappointment on this occasion. Please also accept our sincere apologies for the unintentional delay in responding your concern.Please allow us to inform you that as Delta is a non-EU/EEA based airline, this regulation does not apply when departing from an airport not located in the EU/EEA. Since this flight departed from New York (Non-EU) zone, the right to compensation under EC Regulation 261/2004 does not exist. Therefore, we must respectfully deny your request for compensation.Despite this unfortunate experience, we hope to see you on board our flights again soon."So basically they took my money and gave me nothing in return...So my advice is to look carefully at the ticket you get and make sure that you actually get the product you paid for | 1 |
Ryanair | Bought a priority ticket so I could have a backpack and a 10kg suitcase. Before I even queued up I could see them pulling nearly everyone with a suitcase over to pay for oversized suitcases. I was told I'd have to pay before I put it in the size checking stand. I put it in the stand and it was snug but fitted. I said it fits why do I have to pay. I ignored. I asked again and was ignored. The passenger behind me had a smaller suitcase and was told her was oversized too. So I went to the counter to pay and the "supervisor"told the crew member to charge me for two 10kg suitcases. I asked why? The supervisor shrugged and the crew member asked him again charge for 2 and he nodded. Again I asked why and the crew member said the supervisor said so. I asked for his name and was ignored and so I asked another crew member at a different computer what his name was. She was nicer and said they can't give out names and I told her, he's charged me for 2 10kg bags when I physically only have 1 and I pulled it up to show her, she looked at the supervisor and frowned and she told me to go to Ryanair and make a complaint. That's all that can be done.I made a complaint and Ryanair are fobbing me off saying if my bag was oversized then I've to pay. Fine but they blatantly robbed me by charging me for 2 suitcases just because they can. Don't fly with these. Their staff will rob you and Ryanair allows it to happen. | 1 |
Turkish Airlines | Bought a return ticket Kuala Lumpur-Paris via Istanbul in July 2020. Flight from KL-IST-Paris was fine. For the return trip Paris-IST-KL (20th Feb 2021), Turkish Airlines suddenly sent a cancellation notice in Nov 2020. We then decided to stay back due to Covid and contacted Turkish Airlines on 9th Jan 2021, with intention to postpone our flight. When we got a reply back from Turkish Airlines, they had by then re-scheduled the flight instead of having cancelled earlier. Anyhow, we still wrote in to postpone the flight. We provided the Booking Ref., which should already be sufficient for them to take action. Then we received another reply demanding that we provide, Booking Ref, Names, Original Flight No, Flight Date, Flight Time, E-Ticket No, which we furnished. That was on 11th Jan 2021. Till today, 23rd Jan 2021, we have still not received any reply nor instructions on how to proceed while the date of our flight is drawing closer. I agree with some of the comments here that Turkish Airlines service is one of the worst I have come across and they are "robbing" customers by not replying which will cause you to forfeit your flight. Then it becomes your fault. Even worse, we bought an Economy Flexi which allows us at least 1 change for free. We had to pay more for it. This is also not the first time TK has given us issues. They abandoned us while we were visiting Turkey at the height of the Covid 19 pandemic in March 2020. We called their office in Istanbul. Only to be told they cannot help us. We have been duped twice TK, there will never be a third, I assure you. You will be our last choice even if you are the cheapest. TK still has a lot to learn about customer service. | 1 |
SAS | Bought a round trip flight and added a checked bag. On the way there, no problem, on the way back, they decide that I need to pay for a bag. Then, they told me it was $55 to check the bag. My friend was then charged $75, and me and another friend were charged 105. Where is the logic? Makes no sense the bags were all the same size/weight. Making things up. Then, the staff at the desk could not comprehend that American dates are written month/day/year, and tried to deny entry into the states. Worst airline to deal with, the customer service was rude and unhelpful. | 1 |
Grupo AirFrance-KLM | Bought a seat in business class for this flight from Paris CDG to Lisbon. Everything at Paris CDG went smooth and comfortably, from the priority security screening to the AF lounge and Boarding. All staff was kind, specially the cabin crew. However: They had no business catering for me, and gave me a economy meal, with the promise they would send me a 50€ discount for a future flight with AF (haven’t received anything yet). The seats were not specially comfortable (standard economy seats) and legroom very short. Very poor business class, in an otherwise very good experience. | 6 |
Ryanair | Bought a ticket for my wife and me. In the name of the passengers I accidentally wrote my last name as her's. I immediately noticed, but to change it I had to pay 115 pounds. Talked to customer service and they said they are not able to do anything and that I have to pay to change the last name. | 1 |
Ryanair | Bought a ticket for £13 was a bit excited about this till I got to the boarding bay and gave another 46 quid to a lovely lady since my carry bag was slightly bigger, for 9 years flying experience that was 1st time. The plane was 70% empty, it's either a nice trick by Ryanair or that lovely lady from the landing is a kinky hater of this job. Guys... | 1 |
Turkish Airlines | Bought a ticket from an agency that is completely uncontactable and unresponsive. Flight cancelled due Covid-19 pandemic restrictions.Myka from the Turkish Airlines ticketing office in Philippines however proved that customer care of Turkish Airlines is top notch. She quickly assisted me to make necessary reservation amendments so I can make the trip when the restrictions are gone. Very satisfied! | 5 |
Iberia | Bought a ticket in April 2023 for a 06/10/2023 flight. After receiving boarding pass another passenger attended me I was on standby for the flight, several other passengers as well. Flight was overbooked. Staff just told us you wait or find another way to Madrid. After 30 grueling minutes waiting I received a new boarding pass with seat number. Aware it is a budget airline and you cannot expect to much but this is shocking. On arriving in Madrid we were not able to leave plane as jet bridge was not working, had to wait another 15 minutes. Never again Iberia | 3 |
Vueling | Bought a ticket on Iberia that was supposed to be operated by Vueling. Vueling brought in a smaller plane and said there weren't enough seats but the ticket would work on a flight 4 days later! Resulted in a missed trip to Stockholm and non-refundable flight from Stockholm to another city. Even though ticket was bought from Iberia, Iberia refused to allow use on an Iberia flight, even though there were several flights to Stockholm that day. Vueling had non-existent customer service. Was an economy fare but not discounted. Would never fly them again. | 1 |
Lufthansa | Bought a ticket on Lufthansa.com from Copenhagen to Olbia with connecting flights via Munich in August.From Munich to Olbia we where delayed about an hour. From Olbia to Munich we where delayed again and missed our connecting to Copenhagen. The arrival to Copenhagen was more than 3 hours delayed and we came home after midnight.I contacted Lufthansa the next day regarding my claim. Mid December (4 months later) Lufthansa writes, that the claim is hand over to Air Dolomiti, as Lufthansa use them for the flight between Munich and Olbia. Today almost 6 months later the problem isn't solved and Lufthansa tries to push their responsibility to an outsourcing partner. I find this very disapointing, as I thought Lufthansa was a quality airline. 6 months later still with an open claim, I know better. | 1 |
Vueling | Bought a ticket on Vueling on April 28 from Fez to Luxemburg in order to bring a cat that I adopted in January back to Europe. As I'll be in the UK the day before I then bought another ticket on Ryanair to fly from the UK to Fez for £60.After receiving my email confirmation I presumed the trip to be sorted - until I checked my bank statements last night and found that Vueling had issued a refund on May 4. No email, no warning, nothing, just a cancellation which would have left me stranded at Fez Airport late at night on June 30 - or, as Vueling have done to other passengers who were not so lucky as to notice the refund, I would have been forced to pay multiple times what I paid for this ticket.I am deeply concerned that Vueling needs to steep to such low, filthy tricks in order to bump up their revenue. And after having read the comments online I start feeling lucky that the poor cat, after all the suffering she experienced, was not made to suffer more by my choice of the wrong airline.Thank you so much, Vueling, for preventing me from flying with Vultures like you! | 1 |
Turkish Airlines | Bought a ticket on expedia, for a flight leg, VAN-IST-DXB. I bought a seat with Turkish airlines for $40.00 for the VAN-IST sector. A few days later, I had to delay my IST-DXB sector flight so I had to change the flight date. Turkish airlines told me that only Expedia could do it. Turkish airlines took my money for the seat, and cancelled my seat reservation without telling me. What did changing my IST-DXB have to do with my seat on VAN-IST sector. Apparently this is a Turkish airline policy. I would not trust Turkish airlines, as the customer service agent told me, go ahead and complain I don't care. So here I am writing about my bad experience on Turkish airlines. | 1 |
Ryanair | Bought a ticket online for an emergency trip (death in immediate family) but no booking confirmation despite the fact Ryanair charged the credit card. Tried to get through but just chat bot for hours until even the chat bot signed off and just offered "FAQs". No booking confirmation number, no nothing, no customer service whatsoever. Also have paid for a coach to the airport but obviously cannot board if there's no confirmation. | 1 |
Ryanair | Bought a ticket through the Ryanair iOS app, using Apple Pay. Next day get an email that the booking "appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking." Their IT budget is so cheap that they cant get the basics right and their system mistakes Apple Pay for a travel agent. Had to send photos of passport and signature to 'verify', only to get a response that theyll tell me how to check in 'no later than 3 hours before the flight'.No chance, Im rebooking with another airline.Never again. | 1 |
Norwegian | Bought a trip to Gran Canaria from Copenhagen via Gatwick Airport, London. The first flight departed on time, but were forced to hover above Gatwick in an hour because of a tire burst on the ground. That's a valid excuse, but the onboard crew did not tell us, why we were more than an hour in the air.When we landed in Gatwick we were told by Norwegians fine text-service, that our next plane was delayed minimum 4 hours... It was mere than impossible to find Norwegians front desk, so we could be guided and get our meal vouchers. It took us more than an hour. No communication at all, except from one text.On our way home via Madrid Airport we were delayed by 8 hours a first because of the lack of airplane crew. We tried calling Norwegian who (not suprisingly) hung up the phone, every time we called. They had no front desk in the airport, so we were told by the airport information desk to find Norwegians representative - a representative that no one knew were was. After 2 hours we found him at another gate than we were appointed to, and he could only tell us that the plane might! take of after 10 hours of waiting! Might!We were granted 2 meal vouchers of 15 euro, that we had to collect seperatly with 3 hours in between. We were entilted to 2 more vouchers, but the representativ was gone - and neither the airport information desk or Norwegians main call centre could tell us where he was, or give us his phone number. We had to run through the airport countless times to find the guy, who wouldent give us any more vouchers, even though he had promised us a voucher of 15 euro pr. 2 hour. So we should have had 4-5 vouchers, and all in all we got 2.When the plane finally took of they gave us a bottle of water as an appology... A bottle of water!This is the last time, that i'll ever use Norwegian again. | 1 |
Ryanair | Bought allowance for two pieces of luggage from mytrip.com from Copenhagen to Krakow for 1500 DKK. The flight to Krakow was with Ryanair, and they had not registered any additional luggage, so I had to pay additional 900 DKK at the check-in counter, even though I could document the additional luggage bought from mytrip.com.The Ryanair clerk said he has around 100 such cases each day from various online agencies. He claimed it is not their fault, but rather the travel agencies wrongly not transferring the information about additional luggage to Ryanair. The trip back was with Norwegian, and they had correctly registered the additional luggage. | 2 |
Grupo AirFrance-KLM | Bought an open ticket. Cancelled my ticket several days before take off. This is 4 months later and several mails and phone calls later and stil haven't gotten refunded. TERRIBLE. Don't bother wasting your time and money with this airline! | 1 |
Iberia | Bought business upgrade. Seats exact same as economy - v small, hardly recline. No pre-boarding. No blankets. Lounge in Madrid shut. Extremely rude and unhelpful service except for flight attendant who was apologetic that business class was no different to economy. What a disgrace. Never again | 1 |
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