Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Bot very helpful and very long winded when I was trying to get to the bottom of how taxes are calculated for a refund. | 1 |
Wizz Air | Bot warning preventing a booking.It's impossible to complete booking through website because they flag you as a bot. There is also no captcha to confirm something like "I'm not a bot". | 1 |
Jet2.com | Both Flights were on time, the crew were polite and helpful, the onboard food selection wasn't anything special but was Ok and not too expensive. The cabin was clean and the seats were reasonably comfortable. | 5 |
Jet2.com | Both Flights where on time, staff where friendly and helpful, the plane was clean and tidy, there was a good range of food and drinks available.Check-in staff where particularly helpful as I could not pre-board prior to the flight | 5 |
Jet2.com | Both Jet2 flights were first class at both East Midlands and Lanzarote. They served the best Tuna Crunch Sandwich. | 5 |
Jet2.com | Both Outbound and Inbound flight were about 20 minutes late leaving but both managed to recover the lost time during the journeys and landed on schedule. | 5 |
Jet2.com | Both Outward & Return journeys were comfortable and as pleasant as can be expected on a commercial "package style" flight, I've no complaints or negative comments at all.Crew we're all professional and friendly and made the journeys uneventful in the nicest possible way.I've flown with Jet2 many t in Ed now and have never been disappointed.ðŸ‘👠| 5 |
Jet2.com | Both are flights were on time. The planes were clean and the staff friendly and efficient. We would definitely book again. | 5 |
Lufthansa | Both bags lost after they scheduled a connection flight way too close together. Frankfurt to Dresden: all bags coming from the US (regardless of state) were left. Customs took way too long to get through and we ended up running to the flight shuttle (small plane). We are on the app monitoring the bag status but it hasn't been updated since the bags were found. Now, we sit in our hotel waiting because we really don't want to go back out in the same clothes we traveled in 2-3 days in a row now). We are still in this mess.Also they didn't get an overnight kit from the airline, despite it being outlined in our lost baggage receipt. Also, just a few notes on the sideFlight attendant Dante were very niceSome of the TVs didn't work for some traveling 8 hours.Good luck. | 2 |
Ryanair | Both flight more than 4 hour delayed.And they do not even offer water, after 2 hours it is by law). | 1 |
Eurowings | Both flight times "changed" (?) to 4 hours earlier which meant we were getting up in the middle of the night, instead of at a reasonable hour which we had booked and paid for. No refund offered. It also meant a huge price increase to rebook airport parking. Check in at Birmingham was chaotic. Desk was altered, no lanes in place, did not open until 90 minutes before flight - just a bun fight. Flight departure delayed by an hour. No information given. Return flight - Arlanda airport recommends arrival 3 hours before flight time but once again Eurowings check in was 90 minutes before flight time. We were in priority lane but still waited 30 minutes to be checked in. Went through gate but aircraft wasn't ready so people were stacking on a moving escalator.There was one member of Eurowings staff, a young man, at Initial check-in and at the gate who was the one shining light - helpful and adept at handling annoyed customers. No complaints about aircraft or on-board staff. | 2 |
Jet2.com | Both flight times to and from Catania were changed in advance by several hours. This necessitated major changes to our holiday plans, at significant cost. | 1 |
Jet2.com | Both flights To Tenerife on time,Cabin crew very friendly and didn't have to wait too long for luggage,can't ask for more than that.😃 | 5 |
Jet2.com | Both flights arrived early and the cabin crew were very friendly. | 5 |
Jet2.com | Both flights arrived early. The return flight had a couple of superb flight attendants: Martin and Tatiana, who were smiling, helpful and knowledgeable. | 5 |
Jet2.com | Both flights arrived early.Very smooth passenger handling.Clear reporting on progress from flight deck. | 5 |
Ryanair | Both flights delayed in the last 4 days shambles of a service and also absolutely shambolic social media admin considering 1000s of business comes from rangers fans | 1 |
EasyJet | Both flights delayed! What a shame easyjet, never again | 1 |
Jet2.com | Both flights delayed, so what can I say 🥴 | 2 |
EasyJet | Both flights departed and arrived on time. Priority boarding was allowed for families with kids under 5 years for free. Family was seated together for free. Staff was polite and courteous. Check in process was easy. Queue were a bit lengthy due to peak holiday season. No luggage misplaced or damaged. No turbulence on flights. Good flight and great holiday. Happy customer. Thank you EasyJet. | 4 |
Jet2.com | Both flights experienced significant delays where we were left sat on the plane before takeoff. The same thing happened on a Jet2 flight last year. Something not working here | 1 |
Ryanair | Both flights from London to Toulouse and back were delayed by around two hours. Furthermore my bag was totally wrecked by ground staff and when I complained at the baggage desk, I was meant to have been given reference number to claim (I did not know this at the time). Instead I was just told how to complain. Ryanair are refusing to reimburse me for the wrecked bag (£250) because THEIR staff failed to follow due process and give me a reference number. Worst airline out there and will never travel with them again. Absolutely useless customer service. | 1 |
Jet2.com | Both flights in and out bang on time, infact ahead of schedule. Friendly, professional staff and the crew gave friendly, regular updates from the cockpit | 5 |
Vueling | Both flights in both directions were delayed by about an hour and not a single member of staff apologised. Both planes had visible internal damage (e.g. to the foot rests and over-head lockers) and were very tatty. The website does not allow online check-in unless you have a European passport and their phone number is manned by people who don't make logical responses to questions (instead responding to key-words in your question). Oh, and the phone number is premium rate from the UK.Upon attempting to check-in on the return flight, we queued for an hour at a check-in desk before being told it was another desk (there were no signs to indicate this, at all) -- another couple were put on stand-by as they were then late for check-in (even though the flight was delayed).To add insult to injury, there is no water available on the plane, unless you buy an over-priced bottle. | 1 |
Jet2.com | Both flights landed early! | 5 |
Ryanair | Both flights late, damaged my luggage which they won't reimburse becasue f@#$ you passenger. But this does not even begin to describe the whole story. Absolute worst airline company, no contest. They are setup to get your money. Customer care does not mean a thing with these piranhas.Avoid if you can at all cost cos Ryanair will rip you a new one whenever they see the tiniest possible opportunity. | 1 |
Jet2.com | Both flights left and arrived on time. That's all I ask! | 5 |
Jet2.com | Both flights left on time and arrived early and service was excellent on flights. | 5 |
Jet2.com | Both flights left on time and arrived early. | 5 |
Jet2.com | Both flights left on time and baggage pickup was reasonably quick .The fact gates close 30 minutes before flight departure means at Manchester you could miss your flight even though you are waiting in the departure lounge needs to be highlighted.Does the on board announcements need to be quite so cheerfully cheesy?! | 5 |
Jet2.com | Both flights on time and everything was fine | 5 |
Jet2.com | Both flights on time as per usual, my wife is an invalid and help was on hand to give her assistance on both flights to Malaga and back. There was staff to assist with our luggage at both terminals Leeds Bradord and at Malaga. You don't get this level of service with any other airline believe me I have tried them all. Well done Jet2. | 5 |
Jet2.com | Both flights on time despite storm Darah and having to be towed off the runway! All cabin crew polite and friendly, plenty of leg room and pre ordered meals were excellent | 5 |
Jet2.com | Both flights on time with pleasant, and informative cabin crew. My only slight grievance is that, as I am relatively tall, I try to book extra leg room seats, which I find the extra cost annoying. On our return flight I booked seats in row 1 which is sold as extra legroom but the panel in front of the seats makes it impossible to stretch your legs. Add to this, the fact that the luggage racks here are unusable, meaning these seats are not worth any extra cost. | 5 |
Jet2.com | Both flights on time with the usual degree of Jet2 comfort and organisation. No complaints at all. | 5 |
Jet2.com | Both flights on time, and with good service on both 👠| 5 |
Iberia | Both flights on time, friendly staff, newish interiors. The opened the gate very early from Madrid and I sat in the bus for 20 minutes. The aircraft was parked next to an air bridge that wasn't attached to it. The buy-on-board food didn't really seem to excite anyone (LCCs seem to have better sales). I was in row 6 on the way out and it was fine (I think they can move the curtain to make this a business class seat) but on the second leg in row 10, I didn't have enough space to put my laptop out in a way that I could type on it. This means that paying a little extra would be worth it to get those extra couple of hours of work in. Also, Orly is quite a miserable airport (they don't fly from Paris CDG) but Madrid T4 is nice and modern. | 6 |
Jet2.com | Both flights on time, great experience | 5 |
Jet2.com | Both flights on time. Both flights smooth, hassle and stress free. First time in 10 years since we last flew with jet2 and much improved. We will now use jet2 regularly again after this last experience. | 5 |
Jet2.com | Both flights on time. Cabin crew excellent. Plane very clean. | 5 |
Jet2.com | Both flights on time. Efficient boarding procedures. Friendly service. | 5 |
Jet2.com | Both flights on time. Excellent service as always. | 5 |
Jet2.com | Both flights on time. Twilight check in is a bonus for us. Food onboard reasonable. Thanks jet2. | 5 |
Jet2.com | Both flights on time.The male steward on the return flight was hilarious and everyone applauded him after his announcement. The pilot was very good too. | 5 |
Jet2.com | Both flights only 15 minutes late. Landed on time or early. Some confusion/delay outbound due to hand luggage being placed in the hold. | 4 |
Jet2.com | Both flights out and return were fine | 5 |
Jet2.com | Both flights outbound & inbound were fabulous, no delay going out & only half an hour delay on return.Cabin staff were excellent. | 5 |
EasyJet | Both flights outbound and inbound has run out of food by the time they had got to us.With small children and a 4 hour flight it wasn't good.Wouldn't use EasyJet again for this reason. | 2 |
Air Europa | Both flights punctual, infact we arrived 10-15 minutes early both times. Friendly professional service. | 10 |
Jet2.com | Both flights set off on time and arrived at their destinations early. Cabin staff were polite and efficient. | 5 |
Jet2.com | Both flights to Kos and return were delayed by an hourWhen checking in no one informed that there was a flight delay at both ends | 2 |
Jet2.com | Both flights to Paphos and back were bang on time and good leg room for a 737 - the return journey of five hours was a little uncomfortable due to a rather "large" lady part of a family of six or seven meant no room to manoeuvre but very good overall !! | 4 |
EasyJet | Both flights to Portugal and back with easy jets were okay, the flight there was very smooth and the staff were nice, easy access off and on the plane, unfortunately the winds were strong on the way back into the uk, so the turbulence was bad. But all round decent flights. | 3 |
Jet2.com | Both flights to and from Cyprus were on time, cabin crew were efficient & friendly, with both our journeys being relaxing and uneventful. This certainly helped to make our stay enjoyable and memorable. Have already booked a further Cyprus trip with Jet2 for February to March next year - and why not ! | 5 |
Jet2.com | Both flights to and from Salzburg were bang on time | 5 |
Jet2.com | Both flights took off approximately 25 minutes late but arrived on timeService on both flights excellent | 5 |
Jet2.com | Both flights took off on time, staff very friendly all in all very good | 5 |
Jet2.com | Both flights we reached our destination before time. Staff were great And good information from pilot. Food wasn't badly priced although croissants had run out on return trip. | 5 |
Jet2.com | Both flights were a good experience with attentive staff and first class service. | 5 |
Jet2.com | Both flights were delayed by around an hour. Flight information re amended flight times and boarding gate at Leeds Bradford was very last minute. Waiting at Bergerac was very crowded and uncomfortable with too few seats for all passengers. | 2 |
Jet2.com | Both flights were delayed by over 1 hour. | 3 |
Jet2.com | Both flights were delayed for various reasons given including one from a small airport when another jet 2 airplane at the same airport set off 25mins after and took off first..this led on to knock on delays at Manchester | 3 |
Jet2.com | Both flights were delayed to and from France. Leaving England it was an hour and 30 mins sitting in the plane waiting.France we were supposed to fly out at 10.20. We boarded at 11.00 to then be told the air con wasn't working so the engineer was on way. After another hours and 20 mins we flew.So not great, also didn't help when my partner is a nervous flyer. She was petrified the plain would stop working mid air | 2 |
Jet2.com | Both flights were delayed!Outbound was delayed by minutes, then by 3 hours, then by an hour!! Communication was awful! Texts and emails that arrived after the plane took off! Staff were on the back foot all the time; screwed by poor decision-making in the background.Have to say, it's unusual, but peak season??? | 3 |
Jet2.com | Both flights were delayed, Team at Birmingham on our return were very unprofessional, arguing with other travellers, passport control and seemed to have no thought for radio chatter and their opinions on people were in earshot of all of the queue. | 3 |
Jet2.com | Both flights were delayed, service was slow, and the staff were unable to manage the loud and rude teenagers. | 1 |
Jet2.com | Both flights were excellent Well managed check in at Bristol and Tenerife. Lovely flight team. Very chatty and engaging. Looked like they were enjoying their jobsBeware passport control at Tenerife when returning to UK Very slow. Plenty of food outlets after passport control | 5 |
Grupo AirFrance-KLM | Both flights were excellent, food, entertainment and seats comfortable. Friendly and attentive cabin crew. The only criticism was at check in. The computer system was down in Havana so boarding cards were written by hand and only to Paris resulting in an unnecessary and lengthy wait at Customer Services in Paris to obtain boarding for London. No attempt was made in Havana to inform passengers of the problem. | 9 |
Jet2.com | Both flights were excellent. Air Crew were kept busy and were very customer focused.Flights are now very expensive hopefully you have better offers on for next year. | 5 |
Jet2.com | Both flights were excellent. Speedy check in, friendly staff, great in flight pre-booked meal, all on time. | 5 |
Jet2.com | Both flights were fine, on time and no anti-social behaviour. Snacks were tasty and luggage was prompt at Glasgow. | 5 |
Ryanair | Both flights were full, however the cabin crew managed the boarding and disembarking very well. Throughout the flight they were cheerful, polite and helpful. | 4 |
Jet2.com | Both flights were good, well organised and necessary information clearly given. New A321 slightly more cramped than older 737 unfortunately but not too uncomfortable. Only gripe was, and for the 2nd year running, of 3 of us travelling on return flight none were given the Jet2 voucher the stewardess should be handing out, I had to ask for mine. | 4 |
Jet2.com | Both flights were great no waiting about seated and off problems with heating on plane both times cold air other than that all ok,again arrived early at Glasgow which was great only to have to wait nearly 30mins for luggage please get airport management sort this jet2 do a great job. | 4 |
Jet2.com | Both flights were in time, crew members were polite and professional. | 5 |
Jet2.com | Both flights were late leaving us sitting in the plane for over an hour on the return flight | 3 |
Jet2.com | Both flights were more or less on time. The cabin crew were exceptional. My nephew took unwell during the flight and the staff continually checked on him. They were also very attentive with a family in front of us who were travelling with a new baby, offering support and advice throughout the flight. I'm a very nervous flyer and their friendly demeanor put me at ease. | 5 |
Jet2.com | Both flights were on time and cabin crew were friendly and efficient. On the outward journey we were aware that one passenger had been warned not to smoke or vape when boarding as the plane was refuelling. He was told that the flight would be diverted if he attempted to smoke again but I overheard cabin crew agreeing that he had done so in the forward toilet. I think anyone failing to follow health and safety regulations should automatically be barred from flying with your airline again. | 4 |
Jet2.com | Both flights were on time and the cabin staff were friendly and helpful | 4 |
Jet2.com | Both flights were on time and the planes were clean. Only downside is the seats which leave you numb when you stand up at the end of the flight. | 4 |
Jet2.com | Both flights were on time and the service we received was very good.I do have to say however that the cost of your flights in May 2025 are so expensive that we have had to go to Ryanair and EasyJet,which is a shame as we would prefer to travel with you(but unfortunately could not justify double the amount) | 5 |
Jet2.com | Both flights were on time and uneventful. We were flight only and had no hold luggage to check in, and managed to get both our 10kg pull-on bags stored above our pre-booked seats. Excellent food and drink services both ways. | 5 |
Jet2.com | Both flights were on time which always helps but travelling with Jet2 is a generally a hassle free and enjoyable experience. | 5 |
Jet2.com | Both flights were on time, relaxed, good onboard service. Crew were very nice too. Very comfortable seats and aircraft immaculate. | 5 |
Jet2.com | Both flights were on time, staff very friendly and even had an extra seat both ways | 5 |
Jet2.com | Both flights were on time, staff were very helpful | 5 |
Grupo AirFrance-KLM | Both flights were on-time. DXB-CDG, plane was packed. Snack box was served right after take-off. An hour before landing, hot breakfast was served with tea and coffee and plenty of drinks run. CDG-YUL, gate and terminal was changed 2 hours before flight time, so I had to run from one end of the airport to another. AF customer service person told me its not an airline's decision when it comes to gates or terminal, airport management make a decision given the circumstances. Montreal flight was full and so much hand luggage passengers had that they had to move econ hand luggage to the business class section. Crew was kind enough to find me a place at the very end of the aircraft even though I was sitting in the front. Lunch was served then the snacks just before landing. At the back galley, plenty of snacks and drinks were available and few passengers decided to hang out there until landing so that was fun, get to know a few fellow passengers. AF really knows how to keep you busy with food, ample amount of meal portions and snack boxes are literally a full meal size as well. | 9 |
Jet2.com | Both flights were ran like clockwork, very efficient. The cabin crew were a delight. | 5 |
Jet2.com | Both flights were slightly delayed, we think because of problems getting immobile passengers to the plane. Staff were friendly and helpful. Pilot on the return flight; more frequent announcements than usual, clear speech, informative. We liked this. Find it interesting to know where we are, what we can see out the window, etc. | 5 |
Jet2.com | Both flights were slightly late in leaving one arrived on time and the other was 20 minutes early. | 5 |
Turkish Airlines | Both flights were very comfortable with excellent service from the cabin crew. Seating on A330-300 is 2x2x2 (TLV-IST) The seats are large, comfortable and plenty of room to recline. The Audio-Technica headsets provided great sound and the in seat TV screen (in armrest) had a very good/clear picture. Wi-Fi worked flawlessly. Breakfast options were excellent (Turkish cheese pastry w/sun dried tomato paste). As always one is welcomed on board with fresh juices and a hot towel. Check in was a little chaotic through no fault of the airline as other passengers blocked access to business class check in with their luggage. Transfer in Istanbul was seamless, however, we had to clear security again. Seating on the 787-9 is 1-2-1 which offers privacy in all business class seats. The Denon noise-canceling headsets have excellent sound and noise cancelation. The lie flat seats are very comfortable. The cabin crew makes the bed (padding and comforter). Meals on the IST-DFW flight were excellent (Salmon for dinner and chicken brochette before landing). Wi-Fi was excellent. I was able to stay connected for entirety of flight. Inflight Entertainment selections were very good. As always, cabin crew provided excellent service. No issues with checked baggage. I highly recommend Turkish Airlines Business Class. | 10 |
Jet2.com | Both flights were very late and departure time kept changing. Reason given was air traffic control problems but Chambéry said it was delays on previous aircraft | 2 |
Jet2.com | Both flights were very punctual and all the Jet 2 team were excellent .A very good travel experience . | 5 |
Jet2.com | Both flights with Jet 2 as reliable as ever. Check in always straightforward with helpful staff- works very well.The flights themselves good - the only complaint we have , and this applies to all Jet2 flights, is the volume of any announcements on board. The pre recorded ones are so loud and the staff announcements re the on board sales are also too loud and too long. There is a magazine so why do we have to be told what's on board and what their favourite perfume is? Sorry but it's a little unnecessary ! Please reduce the volume !Apart from that Jet2 give a very good service! | 4 |
Jet2.com | Both flights, there and back, were great. Service was good, staff friendly, flights on time | 5 |
Jet2.com | Both flying out and on return flight we were delayed at least half hour which is not much but it all adds to the time just sat waiting on the plane | 3 |
Jet2.com | Both flying out of and into Edinburgh was fast, smooth and easy.The aeroplane seats were a bit too close together but that is not Jet2s fault. The airstewards were friendly and efficient.One in particular was very kind when i had a claustrophobia attack on first sitting down due to the close proximity of the seat infron tof me. | 5 |
Jet2.com | Both inward and outward flights were one and a half hours late. Apart from that flight was fine. | 4 |
Jet2.com | Both journeys ran on time and the "Team" were very helpful | 5 |
EasyJet | Both legs of a return flight now cancelled, for next September. They begin with the outward, then the return one. In both cases, they offered alternative flights, trimming a day or half a day off our holiday. Enough is enough. By contrast, Ryanair have never done this - 50 return flights later. | 1 |
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