Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo AirFrance-KLM | Bought flight tickets on the KLM website. Added the options, seats, food and medical+cancellation insurance. I got the reservation code in my email. However I didnt receive my tickets. I called up their customer support for the same. They said that they hadnt received the money yet. I had paid through direct banking, through my bank in DK and their payment partner Trustly. Money was debited directly from my account. Followed up for 72 hours, 8 phone calls, emails, twitter, facebook and whatsapp. No one helped. Finally I had my tickets after 72 hours. But, with out the insurance that I had paid for. The invoice they have sent has 3000 DKK missing. They want line item proof of payment of purchase. However, they are missing this amount in the invoice. Even after 96 hours now, I am still waiting to hear back. The buggers were rude on phone. This is all before travelling. I wonder how the travel experience is going to be. They are saying contact allianz global directly to sort it out. It is a option that I chose on their website. I have had to call their partner to sort out the initial payment which they should have done themselves. This whole experience has been a nightmare and the worst. Last time I will let let anyone travel with KLM or anything affliated with KLM. Now they arent responding to any means of communication. A show down is pending with the officials in the airport. | 1 |
Lufthansa | Bought flights in May to travel in May. Needless to say it didn't happen. Changed the flight then to 10th of June and of course that did not happen then changed it to 1st of July and it didn't happen and then I changed the flight to 30th which did happen for 1 adult 2 kids with return date 12th of august. the day before I travelled I noticed that the return flight wasn't available to book anymore and I couldn't find it anywhere so I rang up the customer service to find out what's going on cause that has happened before that I couldn't find the flight and it was then cancelled. The girl on the phone said no no its all good and confirmed. I travelled then on Saturday and Sunday morning I got an email that my return flight has been cancelled. I thought I am seeing things. If they would have told me that on Friday I would have not travelled anywhere cause clearly they knew already and I felt like I have been scammed and left then stranded. the flight what they offered would have taken me 3 days to get back to Ireland from Estonia. So I had to cancel and buy Ryanair who is quite reliable. Needless to say still looking for refund which was claimed on 4th July. Every time I ring up they give me different deadline different excuse. Told me even not to ring up cause it may delay the process and to be honest don't understand that as if it is submitted how is me getting information regarding to refund going to delay the process. Sick and tired that airlines hiding behind the covid excuse the whole time. You knew its here why offer flights???? I feel like I am some free creditor to them where they can have our money without interest and do what they want. Very poor customer service. People from India or somewhere there very rude however Asian girls lovely but still no joy with refund. AVOID AVOID AVOID | 1 |
Ryanair | Bought flights with Ryanair Sept 2019 to fly to Portugal on Jan18th 2020. Unable to fly as my husband was hospitalised, they gave me a credit voucher and I booked flights to Portugal for January 2021. This flight was cancelled due to COVID so I was offered a refund, a few days later I was told that I couldn't have a refund as this had been booked with a voucher and was 100% non refundable and had to accept a voucher. I do not want a voucher, all I want is my money refunded. Tried charge back with MBNA but they say Ryanair's T&Cs state no refund on vouchers. What a shambles. Don't really know where to go next!! | 1 |
Grupo IAG | Bought items through the British airways Avios store (Purchase ID 296683715) as I regularly do with other companies. After receiving the items I'm now told that the avios have been cancelled. No reason why. This is the second time it happened with Flannells and has also happened 3 times with House of Fraser ( their sister company). This company and British airways should know that this is effectively misidentifying, offering something that isn't provided in the contract of sale. Actions should be taken against them by British airways at the very least. | 1 |
Grupo AirFrance-KLM | Bought plane tickets and they overcharged me - there were 7 random charges ranging from £19-£50. I called and they advised me to email. I have sent 11 emails with NO response and tried to call 5 more times and been on hold for about 40 minutes each time before giving up and hanging up. Ridiculous | 1 |
Wizz Air | Bought premium discount club on 13.10.2024 (code MKTK4D) as an upgrade to the standard discount club which was expiring on 23.12.2024.When the standard expired, also the premium one expired.Had to call a few times, sent an email with the proof that I paid, still no one can help, and I have to make an urgent booking.The people in the call centre don't have the power to help. Absolutely useless 😡 | 1 |
Ryanair | Bought priority boarding for an extra £20 each way for a return flight from London to Edinburgh. Measured my bag and weighed it before the flight. No issues leaving London. On the return leg I was informed that the bad didn't fit into a little box that they pulled out there ass last min and was charged £80 to put in the hold. I emptied the bag to try get it to fit but due to the wheel base it would not. More disappointing was the flight was half full so clearly they hadn't sold enough tickets to make any money so they bring out the magic money maker. I asked them to measure it to check the size they had was correct and she didn't. The staff were rude and a lot of people got caught. I felt sorry for the family of 5 who all had to pay £80 per bag. Never fly cheap or you will pay way more than the original fair in magic fees. Would have dumped the bag there if my gf didn't have half of it as well. Read the reviews before you fly as this is a terrible airline. | 1 |
Ryanair | Bought priority boarding, then got invited to pay yet another £7 per leg per person to chose a seat. Refused.Checked in 2 days before, My partner was "randomly allocated" a seat closest to the front, me closest to the back. (Fair enough both were middle seats). Only £7 to change a seat? Probably except the seat next to your partner then it randomly rises to £10 after you've confirmedCompletely untrustworthy in all aspects, we will only fly Ryanair in future as a last resort | 1 |
Ryanair | Bought priority ticket from Morocco to the UK, not worth money at all. Stay away like a pest.Stark contrast to TAP from Gatwick to Morocco. | 1 |
Iberia | Bought return ticket from BA from London Heathrow to Accra. Flew out on BA and enjoyed normal good service. Return leg from Accra to London was on Iberia with transit via Madrid BA's OneWorld partners. I was initially happy to use Iberia - I relished the chance to pass through Madrid i.e. to sample new language culture etc. Big mistake. There was no inflight entertainment on the over 5-hour flight to Madrid (ditto on the 2-hour Madrid to London leg). Only breakfast was served for the entire duration. Leg room was very poor. On the Madrid-London flight you could only get food if you purchased it. Felt especially for mothers with young children. Would have been thoughtful if Iberia advised passengers to bring their own entertainment and food/drink on board. On the plus side really enjoyed my interactions with Spanish airport workers and co-passengers who were friendly and helpful. The return journey had all the hallmarks of a "no frills" budget airline. However the ticket was purchased at a premium (almost £1200 for the return journey in Economy class). Unless things change with Iberia they would dilute the BA brand and it is only a matter of time before customers go elsewhere. I certainly wont be flying on Iberia in the near future! | 3 |
EasyJet | Bought separate tickets for my partner and myself as we only needed one cabin bag. All other airlines sell this as an add-on, but apparently in this case it is the SEAT that is sold, with a free bag, meaning that it's impossible to downgrade the seat so we can sit together while retaining the bag.To make things worse, the bag CAN be bought after buying the ticket with a standard seat, it's just that the initial sales process obscures this and misdirects the user to force people who want to travel together to all buy cabin bag space even when not needed.Customer service were unhelpful and unapologetic, even when I explained that I have mobility issues and my partner has anxiety, so it was very obstructive to seat us apart. The website implied they may be able to downgrade the seat for a cost, but they absolutely refused.There are plenty of budget airlines and I travel with them regularly - none of them use this underhanded principle of attributing a bag exclusively to a seat, and they are far more transparent in their processes and charges, as well as being quick to help. Wizz Air for example go above and beyond in accommodating disability.If the system were standard I would be more forgiving, but since all their competitors do a better job more kindly, I will be avoiding any travel with easyjet in future.I had one other flight with them this year and it was completely cancelled about an hour beforehand, with no further flights that week. I had to buy another ticket from another airline and another airport entirely with no support or help from easyjet (though they did ultimately reimburse the cost of my new tickets and overnight hotel). | 1 |
EasyJet | Bought speedy boarding. Pointless. They let the other queue in first and when I said something they just said hang on. I then struggle to put my overhead bag in the locker as other non speedy customers had filled it. Messaged customer service on messenger who were robotic and explained there service 😂 first and last time I ever use easy jet | 1 |
Wizz Air | Bought the Wizz air annual multiplass deal. Completely useless. Tried to book Porto to Rome as soon as flights opened. They changed the rules after taking peoples money to say even if there's availability on normal booking don't expect to book using the Multipass!!! Only availability on cheap flights. BIG CON by Wizz Air. | 1 |
Ryanair | Bought the tickets travelling with a,small bag after clear from boarding on the gate security stop us and force us to pay extra for the same bag which I used so many time on same airline very unprofessional staff with rude attitude.. | 1 |
Grupo IAG | Bought the tickets. Didn't think to buy the seats as they were always free.Now, I have to buy 4 seats. Cost 480 pounds! It would have cost me less if I buy the most expensive ticket, but they don't explain you this when you are purchasing the tickets.Same for luggage. I am not going to buy them, but they charge 160 pounds per luggage!I am going to through away my BA credit cards and never ever buy again flights with this company, far far worse than the so called budget ones.I can see they don't even care. They do no reply to complaints and bad reviews. | 1 |
Vueling | Bought these direct Gatwick to Vienna flights since February for a convention in Vienna in September, and for our surprise with less than a month to our trip they sent an e-mail informing this flight has a connection now in Barcelona, and the return connection is 8 hours waiting. Customer service didn't what to help or refund my ticket. One of our traveller is a speaker. No care about passengers. | 1 |
Vueling | Bought these direct flights since February for a convention in Vienna and for our surprise with less than a month to our trip they sent an e-mail informing this flight has a connection now in Barcelona, and the return connection is 8 hours waiting. Customer service didn't what to help or refund my ticket. One of our traveller is a speaker. No care about passengers. | 1 |
Turkish Airlines | Bought ticket direct from their website, selected the option for the class that would have given 40kg of baggage allowance, but ticket issued with only 30 kgCustomer Service, ha ha, none existence.Heathrow customer service desk, arrogant and rude, would not budge despite showing that their website still claims 40kgPaid excess baggage reluctantlyReturn journey no better, still paid excess baggage reluctantly at even more extortionate rate than first journeyPaid for seat selection , but changed without notice, I suppose mine was given to someone with fiends in the right places.Food, not fit for dogs.Going back to Qatar airways, at least they are honest. | 1 |
Ryanair | Bought ticket, ordered seats, and was charged an edditional fee of over 100% of the ticket cost in the airport. | 1 |
Pegasus Airlines | Bought tickets 3 months before flight, tickets get cancelled by Pegasus. They claim that they have sended me a refund but I never recieved any refund from them. Now I need to sue Pegasus. Not recomended. | 1 |
Ryanair | Bought tickets for Rome, and chose the travel insurance option where it said that it was possible to get a full refund if needed. Booked the flights, and due to the corona situation in Italy atm, I changed my mind and wanted to get a refund. Says that refund is not possible, paid extra money for no reason, so I changed my flight, as it said that its possible to do instead, turns out it ended up costing me even more money to change my flight. Sick and tired of this kind of customer treatment, as though I have money just running out my pockets all the time to use on stupid flight fees, and then trying to be smart and choose insurance, but then just getting completely played for money.Absolute rubbish site, will never buy a ticket from here again. | 1 |
Wizz Air | Bought tickets for Wizz Air over 3 months in advance and paid extra for checked luggage. Showed up to airport and was basically blackmailed by the agents on the ground to purchase a printed ticket despite their website not working correctly. Showed pictures to agents, but essentially was refused and had to pay and additional $80 US. Overall, not worth the money and the flight itself was poor. The company nickels and dimes their customers for everything and seats although leather on the flight were thin and poorly cushioned. Not worth the cost even for a short hop around Europe - buyer beware. | 1 |
Vueling | Bought tickets from Hamburg to Paris and back. Two days before departure the flight was cancelled due to strike in France. In the e-mail from vueling we were told we could get a full refund. We provided all the necessary information. Now 4 weeks later we still haven't received our money. And it is impossible to get in touch with customer "service". If we try to write the only contact is with a chatbot, that says there is no flight information with that number. After almost two months we still haven't received our refund. | 1 |
Turkish Airlines | Bought tickets from them back in March from London to Antalya, 5 days later they changed both flights to different times/dates which made me waste more money on buses and trains.. I contacted the agency (on top of that costed me around 5£ for a 5 minute call) to ask for a refund since the times were very inconvenient for me ( I was given the option to change the time but it would only lead me to Istanbul) , they reassured that it was going to be issued by the airlines, which would take up to 10-15 business days. I waited for over a month a half and no response. I sent them an email, explained the whole situation again. 2 days later I got told I wasn't getting any refund! I spent over 200+£ for nothing! I had to rearrange my entire travel itinerary and incur additional expenses due to their incompetence. This is outrageous. I will make sure to avoid booking with them in the future. | 1 |
Grupo AirFrance-KLM | Bought tickets in March and been put on standby at the end of June. No seat for us. Zero respect for people's time/life, just to make a few more bucks you let intentionally some travellers to sit at the airport, waste time, stress terribly. | 1 |
Vueling | Bought tickets in Nov2021 for June2022 flight, Marrakech to Zagreb, Croatia, via Barcelona. 6 weeks out, received email of flight reschedule. Vueling was rescheduling their day of service to Marrakech, and in doing so, eliminating service for the week of our planned flight. Alternative given was week earlier, or the next week. These options were not suitable due to booked package tours.Rebooking on other airlines less convenient travel times, and more expensive at that point. | 3 |
Vueling | Bought tickets quickly online while standing at the check in counter, the flight was boarding. We bought tickets which included baggage. About to check in and she charged us another £213.87 for one bag (not oversized and not overweight) if we didn't - we couldn't have boarded the flight. Now we're trying to fight to get it back and nothing, vueling customer service is non-existence. I'd never fly with them again!!! | 1 |
Lufthansa | Bought tickets that were non-refundable. Had a change of plans and went on the website to see if it was somehow still possible to get a refund. Went on the refund page and surprisingly there was a "request refund" button there, so I requested a refund.To my surprise the next day I received an email saying that the refund had been processed successfully and 400€ !! of our initially paid 1700€ for the tickets are going to be refunded. Nowhere it said that it was only going to be less than 25% of what we originally paid.Called customer service, waited half an hour listening to a robot voice which asked me "Can we call you back? You won't lose your spot in line." Three hours later, still no call. So another call and again waiting waiting waiting.Finally got a customer representative on the phone who told me that I paid for a non-refundable ticket so obviously the refund will only be 200€. This is not what I would consider obvious. Either it's non-refundable or it is and if it is partly refundable, it should tell me how much I will get back. He told me to call the online shop team, which I did. They then (after lots of more waiting) told me that they don't even know how much will be refunded when a customer wants a refund, they only know after it's completed. The customer support agent told me that he doesn't think much of these practices but there is nothing he can do to change them.And to think that Germany donated billions of tax payer money to save this company... | 1 |
EasyJet | Bought tickets to Iceland and obviously due to Covid-19 one way flight was cancelled but the way back was not? Gave one single call to check what's the situation and have been told that it is understandable that I cannot return from the country I am not going to and that I am eligible for a full refund. To my surprise (as I was dealing for months with another airline to request my refund half the value of the easyJet flights) I did indeed receive my full refund in two days after the call! Well done and thanks a lot! | 5 |
Pegasus Airlines | Bought tickets via travelis for a pegasus airlines fly.Never received and after calling pegasus they told me they didn't have me in the system. Funny enough after arriving at Istanbul airport with new tickets they could find me. DONT USE PEGASUS AIRLINES! JUST PAY THE EXTRA AND GO WITH TURKISH AIRLINES ITS REALLY WORTH IT | 1 |
Eurowings | Bought tickets with no selected seats. On the day of the flight, you couldn't check-in online and when we arrived at the airport 2,5 hours before takeoff all seats were taken and we had to be on standby. When checking online there were still tickets available but still not possible to select specific seats. Be aware that they will sell tickets to you knowing the airplane is already full. | 1 |
Ryanair | Bought tickets year ago with travel "insurance" that supposedly included refunds. Due to Covid I can't travel and a refund is impossible to claim. I can't get a hold of any customer care advisor. Online resources are useless and when you phone them you will get put on hold for hours. And if you want to reschedule your damn tickets you even have to cough up extra money. Preposterous. | 1 |
Grupo AirFrance-KLM | Bought to one way tickets with KLM to Nice via Amsterdam. Stranded in Amsterdam and stayed in airport hotel. Now on my way back KLM overbooked the flight. Tried to rebook me. Didn't work. Rebooked to Paris two different airports!!!!! got it changed and are now confirmed. But since I paid 606 euros for a one way ticket and am a frequent flying blue traveller it is a pretty poor experience. Never, never KLM again.Tom ChristensenDenmark | 1 |
Pegasus Airlines | Bought two round tickets online with FULL meals both ways and flight attendents refused to provide in either direction even though we had it on our paper tickets.When you try to complain they give you a number to Turkey.They will mess you about, then they will say its not their fault and I guess they will suggest contacting them about this but you can undo whats already been done. Terrible 'BUDGET AIRLINE' as the attendent called it himself, much better options. neverflypgs | 1 |
Turkish Airlines | Bought two tickets but could not use them due to the wildfires in Greece. I was given an open ticket and was told I would have to pay the difference only. Yesterday I tried to use the open ticket. Customer service does not speak English sufficient. At first the wanted $1700 extra, then $1200 extra, then $500. Today I called again and found a ticket even cheaper than the original and they wanted $656, I asked why? No answer, only that if I waited five minutes it could go higher. I told him the website price states the price lower, I was told to buy that instead without getting a refund or have my open ticket applied. They hung up several times. Their rudeness is unprecedented. I have never seen such behavior from an airline. The money is lost I am not being forced to pay more than I have to. | 1 |
Ryanair | Bought vouchers on 11th December 2023 as Christmas presents. Paid extra to get them in physical form. Have not received anything yet! Spoke three times with rude unhelpful staff. | 1 |
Wizz Air | Bourgas to London Luton with Wizz Air. Awful. My family and I have been flying with Wizz Air for the last 7 or so years to our holiday place in Bulgaria. Unfortunately there are no alternative airlines serving this route. Delays are frequent and everything is overpriced. A couple of years ago our flight was delayed overnight and they still charged us for soft drinks and food on board. I am due to fly with them again soon and I am dreading it. Tonight they sent me an email full of spelling mistakes threatening me that I won't be able to take my hand luggage on board. It is offensive and pathetic. | 1 |
EasyJet | Bournemouth to Geneva. Very pleasant cabin crew and no manic boarding like some airlines. Seat not particularly comfortable nor was the inflight food great, but on a 1hr 20 min flight its not a deal breaker. All in all Easyjet is value for money and my airline of choice for short haul flights | 7 |
EasyJet | Boy are you in for a shitshow of a review.My flight got cancelled in the middle of the night and the customer service was disgusting. The employees at the airport didn't know anything about how to help, they even had an attitude that was in no way justified, as WE were the ones who got our flight cancelled. Check this out: they couldn't even give us the paper leaflets with the instructions on what to do in case your flight gets cancelled. You wanna know why? BECAUSE THEY RAN OUT. That's right, we had to take pictures of the leaflets and just read off of our phones. How pathetic is that?It's taking ages for my compensation claim to get through, because number one they're only maybe the slowest most useless and time wasting company I've ever seen in my life, and number two I have to remember to call them every now and then to get updates on the claim status because if I don't there's no way I'm finding out. It's not as if email exists.By far my worst experience with an airline, and I've done my fair share of traveling. Would NOT recommend.I hate you very much EasyJet. I'm broke because of you, jerks. | 1 |
Ryanair | Boycott RYANAIR! They make their bag checkers an inch smaller in all dimensions and then charge you £50 to check your bag. They are a scam airline and you should avoid them like the plague.The cheap prices may be enticing, but it's not worth the crummy planes, scams and rude staff. BEWARE. | 1 |
Ryanair | Boycott this awful airline that allows racist abuse passengers to fly | 1 |
Norwegian | Boycott.Stated in septemer 2020 that my refund was processed and on the way but never received anything.They state that they have refunded 98% of all claims from last year which is a plain lie. | 1 |
Wizz Air | Bratislava to Skopje. Departure on time, arrival about 10-20 minutest before scheduled time. Flight was operated by 10y old Airbus A320 (HA-LPX). Interior was clean enough, seats were comfortable, but legroom was horrible. Flight was without any problems, during approach and landing at Skopje airport were severe turbulence, but pilots still made perfectly smooth landing. Boarding was quite slow and gate staff were quite rude, but service during flight was perfect (for low cost company, of course). Ticket was extremely cheap, 250CZK (about 10€) from Bratislava to Skopje. | 7 |
Vueling | Breach of consumer rights! We paid extra for 'space' seats on a recent flight from Barcelona to Manchester, at the last minute the airline changed the plane which meant that it had a different layout and our seats were NOT the 'space' seats. I have subsequently requested a refund of the 'upgrade' costs and been refused with an argument that the tickets are non-refundable. I believe this is a breach of the Consumer Rights Act 2015, in so much as they have failed to provide the service I paid for, and therefore, I am entitled to a refund. The customer service team have failed to respond appropriately and has just said no! Unacceptable behaviour and we will not be flying with them again. | 1 |
Jet2.com | Breached GDPR. | 1 |
Jet2.com | Breakfast awful, it used to be a little extra that set you above Easyjet and Ryanair but not now it was burnt stuck together and looked like the truck delivering it to the plane âœˆï¸ had run over it.Come on Jet2 get it sortedPS this review is based on the last few flights where the food purchased as been far from acceptable | 3 |
Jet2.com | Breaking GDPR by sending constant SMS spam. I did not ever signup for this, I only use my phone for two reasons. I have asked them to stop multiple times. If you are receiving SMS spam from the Jet2 marketing team please report them to the ICO / they should be fined for sending spam. | 1 |
Vueling | Breaking news (at least for me)! If you book with Vueling customer care a flight ticket, not only you pay the call (quite expensive) but also you will have to pay a surcharge of 10 EUR per ticket. Therefore if you book a return ticket for 1 person you will pay 20 EUR on top the return fare but you won't have any better condition, exactly the same basic fare, prepaid no refundable that you can get online on vueling.com but 10 EUR more expensive than the price on the website. If you book a family of 3 (that was my case) they will steal from you 60 EUR + of course the call fees (basically an extra seat). When I realised I paid so much on top of the public prices advertised online, I sought for explanation from the manager of the call center (at least he claimed to be) who informed me that the call center uses other channels for booking flights and of course using another channels the fees are 10 EUR higher than the ones available on the website. This saying, a part the fact that did not make much sense, surprised me very much because when I called the customer care they claimed to be Vueling also the confirmation email came from them. Be aware when you book tickets with the customer care, it is well advertised that is a service provided by them but it is mentioned nowhere about the 10 EUR per ticket call center fees (as they call them). They will give you the total price at the end of the booking, as per procedure, but they are reluctanct in giving the breakdown per flight, that can be misleding if you are not prepare at the time of the booking, that was my case unfortunaly (everyone can have down moments). I assumed I was booking with Vueling (not an agency or partner) and expected to book same fares as the website. | 1 |
Ryanair | Breaking the law holding onto customers' money for cancelled flights. I hope they get a substantial fine from the CAA for their covid behaviour.I got my hotel money from another company no problem.Ryanair claim that they can't process refunds just now, but are happy to issue vouchers and take further bookings.A bunch of lying thieves.I hope once flights return, everyone avoids them.I will be. | 1 |
Jet2.com | Briiliant check-in and lots of staff to help, whom are all very good. | 5 |
Jet2.com | Bril flight liked how they boarded plane by people at back first then middle and last the front people no pushing and it was so easy. | 5 |
EasyJet | Brill help when my booking didn't have the correct name. Really helpful. Thanks | 5 |
Jet2.com | Brillant flight great time. Great to fly with | 5 |
Jet2.com | Brilliant , all smooth as usual and amazing cabin crew | 5 |
Jet2.com | Brilliant -The staff are courteous cheerful and always very helpful. The airline extremely efficient with good communication. Thank you for alerting us to the twilight check in which was brilliant. Our first choice airline for travel | 5 |
Jet2.com | Brilliant . From customer services via phone . To enteringvairport . To boarding plane . Every member of staff very friendly and mist helpful . | 5 |
Jet2.com | Brilliant .. I fly with Jet2 all the time | 5 |
Jet2.com | Brilliant Captain Chris was special he had the whole flight laughing and we were lucky enough to get him on the flight home best one we've had | 5 |
Jet2.com | Brilliant Customer Service as usual from Jet2 staff, I was offered assistance at the airport with a Jet2 ground staff kindly helped me with my cabin luggage onto the aircraft as i was struggling slightly with my legs.During the flight the Cabin Crew provided their excellent bar service (3 times), in-flight meals which I partake in and the duty free trolley run aswell, all within 4hr 20m flight.On approaching Arreciffe Airport, the First Officer on the flight deck advised that we would be required to circle a few times as a storm was currently making its way along our flight path, he kept as updated with calm, professional and reassuring announcements and then when it was safe to land.Return flight very good with great customer service from.the Cabin Crew.Outward flight: LS1201 0900 BHX-ACE 22/01/25;Return flight: LS1202 1325 ACE-BHX 06/02/25. | 5 |
EasyJet | Brilliant Customer support | 5 |
EasyJet | Brilliant Holiday, everything went smoothly, hotel brilliant, coach transfers on time, yes flight out delayed by 1.5 hours and return flight by 45 minutes but this happens on many flights, did not impact our holiday, had a wonderful time, 1st time using easyjet holidays and would use again | 5 |
EasyJet | Brilliant advisor the best of help | 5 |
Jet2.com | Brilliant air line | 5 |
Jet2.com | Brilliant airline Brilliant service by everyone home and away. | 5 |
Jet2.com | Brilliant airline to include the 10kg bag and underseat bag . I paid extra to keep my cabin bag. There didn't seem to be any such checks.Shocked to hear from a cabin attendant advising a passenger in front of me just as I was about to ask for hot water that you charge £1.50 in case you burn yourself. Sounds like an excuse not to serve those of us that prefer our own herbal teas. | 4 |
Jet2.com | Brilliant airline!Great helpful staff and plenty of them | 5 |
Jet2.com | Brilliant airline, brilliant staff, always happy to help and extremely efficient!!!! | 5 |
Jet2.com | Brilliant airline, fabulous staff, lovely planes and keep to schedule.What more could we ask for. | 5 |
Jet2.com | Brilliant airline, go beyond the expectations | 5 |
Jet2.com | Brilliant airline. We received exceptional service on our recent jet 2 flight. This is the first time we have flown jet 2 and would not hesitate to do so again. Excellent, friendly staff. Great communication when there was a delay due to a technical fault on our return flight. | 5 |
Jet2.com | Brilliant airlineFantastic staffI needed assistance- it was there 100%Right from the counter staff to the crew- just a joy to fly with this company. | 5 |
Jet2.com | Brilliant as always | 5 |
Jet2.com | Brilliant as always and always kept full informed | 5 |
Jet2.com | Brilliant as always. Well organised on time and a great service again ! | 5 |
Jet2.com | Brilliant as ever Jet2 never fails with their excellent customer service. Airline and ground staff always polite friendly and courteous our first choice airline the best by far | 5 |
Jet2.com | Brilliant as usual I won't use any other UK airline. | 5 |
Jet2.com | Brilliant as usual. | 5 |
Jet2.com | Brilliant can't fault Jet 2 | 5 |
Jet2.com | Brilliant check in staff at East Midlands and Alicante too. Would pay extra every time to fly with Jet2 rather than Ryanair. Having used both, absolutely no comparison between the two. | 5 |
Jet2.com | Brilliant cheerful cabin crew.Flight on time | 5 |
Ryanair | Brilliant crew, hilarious social media, company is pushing boundaries. | 5 |
Jet2.com | Brilliant crew. Nothing too much trouble. Flight deck info was spot on. Bearing in mind we departed in the middle of a recent storm which shook every rivet on the plane, the staff and crew were magnificent | 5 |
EasyJet | Brilliant customer experience. | 5 |
EasyJet | Brilliant customer service | 5 |
Jet2.com | Brilliant customer service plus good flight attendants | 5 |
EasyJet | Brilliant customer service! Thank you! | 5 |
EasyJet | Brilliant customer service. Absolutely 5 stars!!! So helpful and dealt my issue so quick. Thank you very much. | 5 |
Jet2.com | Brilliant customer services. No check-in queues, no stress about bags, air hostesses were very friendly. | 5 |
Jet2.com | Brilliant efficient friendly people who brighten up your day. | 5 |
EasyJet | Brilliant experience | 5 |
EasyJet | Brilliant experience! Very well dealt with by the chat advisor. It's clearly not acceptable though that you move one leg of a trip to a different city ie. I can't have my car parked at 2 different airports! Maybe easyjet need to think about that moving forward, | 5 |
EasyJet | Brilliant experience! Very well dealt with by the chat advisor. It's clearly not acceptable though that you move one leg of a trip to a different city ie. I can't have my car parked at 2 different airports! Maybe easyjet need to think about that moving forward,See more | 5 |
Jet2.com | Brilliant experience, so surprised by the quality of service | 5 |
Jet2.com | Brilliant experienceEverything went as planned. Communication was goodValue for money | 5 |
Jet2.com | Brilliant flight all the staff were very helpful | 5 |
Jet2.com | Brilliant flight and times . It just makes all the difference being able to take a dolly trolley for free . | 5 |
Jet2.com | Brilliant flight as always | 5 |
Jet2.com | Brilliant flight as alwaysStaff friendly and attentiveReally can't fault Jet2 | 5 |
Jet2.com | Brilliant flight from start to finish amazing staff on and off the ground will definitely fly with Jet 2 again. | 5 |
Jet2.com | Brilliant flight in the shortest time ever. I've been flying to and from Alicante for over 50 years and this superceded all previous flights. | 5 |
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