Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Brilliant flight pleasant crew | 5 |
Jet2.com | Brilliant flight there and back . Food was good too | 5 |
Jet2.com | Brilliant flight with Jet2, excellent crew, professional, hard working and helpful. The pilots were informative and very pleasant too. Comfortable seats , a very smooth journey. | 5 |
Jet2.com | Brilliant flight with very friendly staff | 5 |
Ryanair | Brilliant flight, lovely crew. Horrendous experience with car firm they endorse on their website. (Cartrawler - another review) Also, while on their website, we timed out while looking at alternative flights, when we logged back in the flights were a lot more expensive... We decided to clear our history then search again... Bingo! The prices were back down... How do these companies get away with this...??? | 3 |
Lufthansa | Brilliant flight, on time, good entertainment and efficient crew. Food is a little naff but for the fare paid, it was more than adequate. Really can't fault this airline and looking to my next trip to Europe in a couple of months | 9 |
Jet2.com | Brilliant flight, staff were great | 5 |
Jet2.com | Brilliant flight. Lovely staff. Very helpful.. it was a great journey home. Thank you Jet2 | 5 |
Jet2.com | Brilliant flight. Staff very attentive. Would definitely fly with Jet 2 again. | 5 |
Jet2.com | Brilliant flight., served well by air stewardesses . Plenty of seat space and flights in time. Great service | 5 |
EasyJet | Brilliant flights, absolutely perfect, I didn't realise actually how hard the Airline staff work. | 5 |
Jet2.com | Brilliant flights, lovely crew and in-flight shopping!! | 5 |
Jet2.com | Brilliant flights, no delays always arrive early Staff polite and helpful | 5 |
Jet2.com | Brilliant from start to finish | 5 |
Jet2.com | Brilliant from start to finish! My favourite airline. Everyone's so helpful and friendly. From arriving at the check-in desks and being greeted by friendly staff, to the flight itself, highly entertaining on the way back from Faro to Newcastle with the Senior cabin crew. Love flying with Jet2! | 5 |
Jet2.com | Brilliant from the time we boarded to the time we disembarked,so good we have booked again for the 12/12/24. | 5 |
Jet2.com | Brilliant holiday at Dreams, Playablanca. Only downside is the trek from airport to the coach which is up a ramp, in a lift and then quite a way to the coach bays. We were kept waiting on the coach for over 45 mins for other passengers from different UK airports | 4 |
EasyJet | Brilliant holiday package , delighted by the standard of the hotels they offer, 4 star and above for a great deal. Luggage included in the flight âœˆï¸ , 23 kg. What a deal. Wide flight seats and on time , what more to ask. Will definitely use them again. | 5 |
Jet2.com | Brilliant in all aspects. Looking forward to our next one with you in June | 5 |
Jet2.com | Brilliant in every way as isual | 5 |
Ryanair | Brilliant return flight from Malta, helpful and friendly staff, expert pilot and 5* landing | 5 |
Jet2.com | Brilliant service | 5 |
Jet2.com | Brilliant service , great staff | 5 |
Jet2.com | Brilliant service all round | 5 |
Jet2.com | Brilliant service and crew as always. Discounts on duty free on board was great too. Great service as always! | 5 |
Jet2.com | Brilliant service and very friendly staff | 5 |
Jet2.com | Brilliant service as always | 5 |
Jet2.com | Brilliant service at booking, check in, and flight. Lovely friendly, helpful staff. | 5 |
Jet2.com | Brilliant service at east midlands and Naples will definitely fly with jet 2 | 5 |
Wizz Air | Brilliant service for a low cost carrier. Clean and modern aircraft, good seating, the friendliest and most efficient crew I’ve experienced both from and to Gatwick. Bag drop off at Gatwick on the way out was slow but good on the way back from Funchal. Would definitely chose Wizz again. | 8 |
Jet2.com | Brilliant service from all the staff | 5 |
Jet2.com | Brilliant service from start to finish | 5 |
EasyJet | Brilliant service from the lady amy I spoke too . Finally someone helpful and easy to talk with !! | 5 |
EasyJet | Brilliant service sorted my situation straight away can't fault this thank you | 5 |
Wizz Air | Brilliant service yet again from Wizzair.I took a flight from Larnaca to Luton on 17th March 2025 , leaving on time and arriving a little earlier than expected. The staff on the flight were very pleasnt and special mention fo Valentine, a Bulgarian guy who one would like to hope was on your side in any altercation, nothing was too much trouble for any of the in flight crew so well done! The food and drink on board was good and not expensive all payments are cashless. Some turbulence most of the way but the cabin crew and pilot keep us informed all the way The cost of my five hour flight on a modern spotlessly clean Airbus... £30!I will definately be back! | 5 |
Jet2.com | Brilliant service, always will fly again with jet2,I needed assistance and they was very helpful and caring | 5 |
Jet2.com | Brilliant service, amazing customer service and care, overall a great experience | 5 |
Jet2.com | Brilliant service, both on the ground and in the air, as always, and my preferred airline. However, not very impressed that suddenly, not very long before departure date, I was informed you had delayed departure times in both directions by some 6 hours. Completely trashed my plans for check in and checkout from my hotel and transport to and from both airports, the return flight arriving in Manchester just after 0200. Luckily I hadn't booked an onward flight from Gran Canaria as well! Given your usual excellent customer service, this was an absolute shocker! I find it very hard to understand why you didn't have the revised timings to hand when my booking was made and payment taken. Had I been aware, I would never have booked those flights. | 5 |
Jet2.com | Brilliant service, brilliant flight, all good !!! | 5 |
Jet2.com | Brilliant service. Both flights were early, checkin and cabin crew were fantastic! | 5 |
Jet2.com | Brilliant service. Did run out of sandwiches though. | 5 |
Jet2.com | Brilliant service. Flights on time, comfortable cabin and delightful staff | 5 |
EasyJet | Brilliant service.Wanted to change a spelling mistake on booking.Done in minutes.No problem.Thank you. | 5 |
Jet2.com | Brilliant staff & overall service from beginning to end superb | 5 |
Jet2.com | Brilliant staff both ground and air crew. Sooo helpful.Communication via app and text. ..reminders etc really useful.Great travelling experience. Would choose again | 5 |
Jet2.com | Brilliant staff made for a fantastic trip! Very friendly, helpful and incredibly professional all round | 5 |
Jet2.com | Brilliant staff very smooth flight | 5 |
Jet2.com | Brilliant staff, always helpful and professional. Pilot was very informative and had a great sense of humour. Looking forward to our next holiday | 5 |
Jet2.com | Brilliant staff, fast boarding and enjoyable flight | 5 |
Jet2.com | Brilliant staff, lots of help and support! Jet2 do everything well with plenty of staff support. Totally the opposite to Ryanair | 5 |
Jet2.com | Brilliant staff, very friendly, polite and professional. Good range of duty free. The meal on board was great to. | 5 |
Jet2.com | Brilliant staff,information, great timings | 5 |
Jet2.com | Brilliant staff. painless boarding. smooth flight. arrived on time. | 5 |
Jet2.com | Brilliant thanks you 👠| 5 |
Jet2.com | Brilliant to fly with. Efficient, friendly, professional. Simply the best budget airline. We always try book European destinations with Jet2 rather than any of their competitors | 5 |
SAS | Brilliant value for money | 5 |
Jet2.com | Brilliant would love to fly with Jet 2 to Malaga all the time. It's a fantastic airline just wished they did later flights from East Midlands and later flights back. | 5 |
Jet2.com | Brilliant! On time staff fabulous | 5 |
Jet2.com | Brilliant, being able to check cases in night before.Staff are very friendly.Good food and drink. | 5 |
EasyJet | Brilliant, thank you. Customer services team were very, very helpful. | 5 |
Jet2.com | Brilliant. Arrived early. | 5 |
EasyJet | Brilliant.BA in comparison is abysmal. With easyJet our flight arrived twenty minutes early. Absolutely on time for departure. Website super efficient and user friendly. Staff great.In comparison with BA, where we had cancelled flight,a day in a hotel,hen six hours delayed,a three hour queue in terminal five Heathrow. A website that crashed and did not work. Landed in Turin and no luggage for any of the two hundred passengers, Stranded in Turin on our return, flight cancelled with no bookable flights for five days. Paid £700 pounds to easyJet to escape home. Jesus. Well done easy jet... | 5 |
Jet2.com | Brilliant.What a refreshingly fantastic experience with Jet2. Lovely helpful staff at Manchester and Dalaman.Last travel experience was with Tui…awful. Actually awful. Sold our seats on the place. | 5 |
EasyJet | Brindisi to London Gatwick with easyJet. Good experience. The app is good for the pass, boarding easy and priority correctly applied. Very nice crew, both flight deck and cabin. A little late due to slow baggage loading. Air bridge at Gatwick much appreciated due to weather. All good. | 9 |
Jet2.com | Bring back cash payments !! | 3 |
Grupo AirFrance-KLM | Brisbane to Paris via Hong Kong booked for June 2020. Air France Sydney office used to be very helpful, not any more, and they don't answer their phone. So I had to book online, business class to Paris and back to Brisbane. All booked and paid for. Then I discovered that Air France had substituted an economy flight to Brisbane without my knowledge. I specified business on the web site, but only afterwards did I find that an economy leg had been substituted. | 1 |
EasyJet | Bristol - Malaga return 18 - 22 September both flights left on time and landed early. Crew friendly and pilot very informative on both flights. Check in at bristol was super quick along with boarding but slower at Malaga due to sheer number of people and boarding via air bridge. Very well recommended airline! | 10 |
Jet2.com | Bristol Airport - must be worst airport in the UK! We arrived for an early morning flight (Jet2) ... no seats available .. full of early morning drinkers, parking less than ideal as I do not like others driving my car, bus to terminal then another bus to aircraft ... not at all well organised ....Note re Jet2 comment - no you will not see us again have just cancelled May break ... still waiting for formal response from my written complaint made directly to Jet2. | 1 |
EasyJet | Bristol airport - when arriving to the gate, the team we're extremely rude. We were running slightly late ( gate was still very much open), one word answers were received along with one women rolling her eyes. Got told my bag was too big so paid £24 paid to put in hold ( fair enough). When boarding the plane I then got told the hold was shut so my bag had to go on board with me, I said that's fine but would like a refund for the payment I had made. He then snatched my bag off me and started walking away. I then asked what he was doing and he simply replied with ' you've said it now'. Thoroughly unimpressed with the service and most definitely do not recommend. | 1 |
Ryanair | Bristol airport is charging £75 for a bag that fits into the metal cage but is expanded 😡 the staff are rude. I believe they must get a kick back for every bag they can charge for. I will try my hardest to never fly with ryan air. On our return journey i will purchase another bag before hand rather than give them the money | 1 |
Jet2.com | Bristol crew to Tenerife LS1883 today 13/10/24 were spot on friendly helpful informative and polite it was a perfect flight give them a pay rise | 5 |
Jet2.com | Bristol to Alicante and returnThe return flight in Alicante was delayed because of so many people requiring mobility support and being transferred to the plane via wheelchairs. The rest of us had to queue longer and the flight was late taking off and arriving in Bristol. I only just managed to catch the bus back to Exeter.Probably nothing you can do but I think you need to be aware. | 4 |
Ryanair | Bristol to Alicante return.. 29.Sept.05.55 Seat 02F Return 10 Oct 13.30 Seat 1A Ontime.. Great Happy Cheerful crew.. Both ways. Cheap as chips.. Cheaper than a train ticket to London and back. Its just a no brainer.. I Like Flyin Ryan.. So does my pocket.Big Thanks to the Cabin Crew!!! You deserve a Bonus!!!.. | 5 |
EasyJet | Bristol to Alicante. Return flight on the 1st July was cancelled due to French Air Traffic Controllers - not EasyJet problem , I accept that but here we are 23rd July and I am still awaiting the refund that is due. There is no way to contact EasyJet other than their chat line - I have tried regularly with expected wait times from 243 minutes to over 600 minutes. Come on EasyJet get your act together. | 2 |
EasyJet | Bristol to Amsterdam. During boarding I was not acknowledged by any of the crew in the cabin. Before we took off, as the safety demonstration was beginning, a small number of people were talking to each (one group of 6 men). One of the cabin crew asked the senior crew member to stop the safety brief. He then shouted aggressively to half of the cabin (the area in which I was sat) and basically had a go at us all. He had a very angry look on his face and said we have enough time to talk later. A lot of passengers made comments to each other, including the two passengers sat next to me, at how we had been spoken to. Now I fully understand that the safety briefing is extremely important and from time to time the cabin crew have to be firm with passengers to get their attention, but there is a difference between being firm with customers and being angry/aggressive. After takeoff, most of the passengers sat quietly for the duration of the flight to Amsterdam as they felt like they had been “told offâ€. In future, I think some crew members need to think about the tone they are using towards customers and drop the attitude! At the end of the day it is them who set the tone for the flight for all customers and this flight was basically spoilt for most before we had even departed. | 3 |
EasyJet | Bristol to Amsterdam. Really good flight! Had a couple of bad flights with easyJet recently but this flight was great. Cabin crew were great and very friendly. The Cabin Manager was lovely. Fast and efficient onboard service. Boarding in BRS and disembarking in AMS was quick and easy. Couldn’t find any faults at all. | 10 |
EasyJet | Bristol to Athens. We would like to extend our thanks and appreciation to easyJet staff at Bristol airport for their outstanding help and support on 22nd December 2017. Under extremely difficult conditions they acted in a professional, friendly and efficient manner. Although we suffered extra expenses as a result of the cancellation we understand that easyJet is not responsible for the delays and any way because of the stress we failed to retain receipts. | 10 |
Grupo AirFrance-KLM | Bristol to Atlanta via Amsterdam. Nothing either good or bad to say about the experience. Everything seemed to function smoothly including the crew. Tight 50 min connection in AMS, but still made the connecting flight with time to spare. Although huge I always the AMS is a very efficient airport. I didn't think too much of the food, but was also not the worst I've ever had. FA's seemed happy even though it was a NYE flight. They came with champagne to help celebrate the new year somewhere over Canada, but at the Dutch midnight hour. Overall reasonably happy. | 7 |
EasyJet | Bristol to Barcelona. As I am taller than most I paid extra for a front row seat, this was a mistake, as we had the wall between us and the exit area, we had limited leg room. Once we had boarded, the passenger next to us boarded, she was a flight attendant that knew the crew. So they embraced, and had extended conversation. The conversation went right through the pilots announcements and the safety briefing - this was by a flight attendant who was a passenger, talked right through the safety briefing. As soon as she boarded the attendants gave her a bottle of water, then as soon as we took off, she got two gin and tonics, well before any other passenger had been served - did she pay of course not. Then she was given the toasted sandwich (no charge), the cold meat what ever that was (no charge) then the chocolate cookie (no charge), all before any passenger got a inking of being served. The crew and her continued dialogue ignoring the remaining passengers. This type of service really does put off regular full fare paying customers from using their service, we the full fare payers, are subsidizing the friends of crew. What type of message is EasyJet sending out to the world. | 1 |
Jet2.com | Bristol to Cyprus ref no 11597449/524HMy holiday was 2 and half late getting there and then was a whole day late back with a 7 hour coach journey to finish with with only a biscuits and a bag of crisp to help with coach tripbut the hotel was nice food goodDate of experience: 08 September 2024Date of experience: 08 September 2024 | 3 |
EasyJet | Bristol to Edinburgh return 18 Dec 14 both flights left on time excellent crew and captain on each flight very informative and despite being bumpy flights felt completely at ease down to the announcements and cheery attitude of staff. Well recommended. | 10 |
EasyJet | Bristol to Edinburgh. Arrived at the airport 2 hours early and discover my ticket doesn't include hold luggage. Tried to use the customer service desk and was rudely directed elsewhere. Tried to add it on the website but that didn't work. They charged me £40 at the airport. | 1 |
EasyJet | Bristol to Fuerteventura. I booked my hire car through EasyJet when booking my flight, and I paid for full insurance with AXA through EasyJet. On arrival in Fuerteventura I was told my AXA insurance would not be valid, and that I would need to use their insurance, at a rate of 24 Euro per day. I had no choice to pay 240 Euro plus some other airport charges for 10 days hire. Shame on EasyJet for dealing with GoldCar. | 1 |
EasyJet | Bristol to Funchal return. Delayed flight EZY6346 from Funchal - Bristol Passengers asked to go to the gate at 11.20am very few seats available. Speedy Boarding section indicated for SB passengers to line up. Kept waiting, standing, until 12.05pm when Speedy Boarding passengers asked to load into bus. The bus then loads all the other passengers meaning SB passengers are now the last passengers to get off the bus and hence the last on that first bus to load onto the aircraft. We choose SB so we do not have to wait so long to board. This time not only did the bus not let passengers off immediately but we then queued behind all the other passengers to get aboard the aircraft, get to our seats and then find space for our hand luggage. Easyjets response was as expected, we don't refund. I was told SB was "A Benefit" funny that I thought when we paid a lot of money for a decent seat we were also paying for Speedy Boarding. The plane left 1 hour late, The plane was dirty, crumbs on the seats and paper on the toilet floor. The snacks expensive and the Chicken Chilli wrap freezing cold with the wrap soggy when it thawed out. Poor service and very poor, couldn't careless response by Customer Service. | 3 |
EasyJet | Bristol to Geneva. I came across the rudest, least empathetic airline employee today. After letting other women with totes and carry ons walk by she picked me out and asked me to open my carry on, put my tote in it, close it and fit it into the carry on size check boxes. My carry on is sold under description it says allowed on EasyJet flights. When i did what she asked me to do my suitcase fit but i couldnt bend and lift the carry on again. When I asked for help she said she would come but made me wait until almost everyone had boarded. I asked her why she was being so mean to me while letting everyone else walk by with same or more luggage. No response. Instead of helping me she walked back to the line and boarded more passengers. At the end it was a kind young female passenger that helped me lift the carry on out of the size checking bars. She also commented on the employee's rudeness. Because I was late in boarding despite having paid extra for a front row seat, my carry on ended up being stored 20 rows behind me. It will be fun finding it after landing. It is not that she asked me to check what is a standard rule at EasyJet but that she did not ask other with same or more weight to do the same so I was arbitrarily picked by her. I wish I had other choices when flying out of Bristol but Easyjet is my only option. I would really appreciate the company providing some common sense and empathy training to their customer-facing employees and ensuring that their rules are standard for all passengers, not just those an employee arbitrarily selects. | 4 |
EasyJet | Bristol to Ibiza flight on 11th May should never have allowed an obviously drunken crowd of Welsh "hens" and bridezilla to board. They were warned several times but ignored all instructions and still easyJet allowed them on board. The pilot was a joke also warning them only to take off regardless of the fact they were swigging from several bottles of vodka which were eventually confiscated and also vaping. The cabin crew did their best only for bridezilla to threaten them with reprisals and that she'd have one boys job!!! On arrival the main protagonists had their passports taken and the police were waiting for them. Hopefully easyJet banned them for life as they weren't on the return journey although most of the "hens" were but unsurprisingly kept quiet. What an embarrassment and the best of luck to Mr Banks who will be marrying bridezilla because you're going to need it. | 1 |
EasyJet | Bristol to Malaga. I checked on line 5 days before our departure. Unfortunately I did not realise that my son who is 4 years old was allocated a seat separated from me from the aisle. Once there, I asked the steward if there was anything he could do, since my son starting crying and was refusing to sit next to a stranger and fasten his belt. The steward told me that if I wanted that I should have checked in a month in advance (!) or pay extra! He added that the law allows them to separate the children! Well if there is any law that allows that it should clearly be changed! Thankfully other passengers offered their place and we managed to sit close, but I found this very upsetting and the steward's answer unhelpful. On our way back, at the boarding point families with young children were offered to board with priority, but then they ask us to pay extra to sit close to our children? Is this what EasyJet considers as family care? Or in our society you need to pay for everything! On their website they advertise their service where by paying you can sit close to the people you care most, and the motto is"easyjet generation". Appaling! | 3 |
EasyJet | Bristol to Malaga. Switched to easyJet for last four flights. 25% arrival on time including a record two hours 45 minutes. Left with additional car hire fees as a result. Never thought I would say this but back to the alternatives even Ryanair. At least you get a fanfare when they arrive on time. So far 100% for us. | 5 |
EasyJet | Bristol to Murcia return. Pleasant easyJet experience on both sectors at both check-in/bag drop and at boarding gates. Cabin crew were pleasant and professional. No hard sell of food or non-food items. Which was just as well as on outbound sector they could not offer any hot breakfast food and on inbound sector (lunchtime) no sandwiches were available. I prefer the relative comfort of easyJet's A319 seats compared to Ryanair's 737-800 seats. Seat pitch on the A319 was more than adequate for me (1m 78cm) for a 2.5 hour trip. Bags were quickly onto carousel on both sectors. About 15-20 minutes late on return due to thick fog at BRS. | 9 |
EasyJet | Bristol to Newcastle 2/12/13. Booked extra leg room seat which included speedy boarding flight left on time and landed 20 minutes early. No real issues apart from over priced food and drinks available on flight which I decided not to purchase. Returned to Bristol the following day on the late flight. Most shops had closed at least one hour before departure from Newcastle airport. Flight were uneventful and arrived on time shame they bussed us to the terminal. Would always use Easyjet for any short flights. | 8 |
EasyJet | Bristol to Newcastle, returning from Edinburgh. Nothing special makes either flight stand out, it gets you from A to B and back again. Seats are hard and with a tight pitch so anything more than 75-90 minutes duration would be hard to put up with. All flights full, and as expected usual scramble for overhead space. Something lacking with them when compared to a regular airline - budget airline characteristic probably. Would I use them again, yes if there was no other options available. | 3 |
EasyJet | Bristol to Nice. Easyjet cancelled our flight 3 min before take off and told everyone to book and pay for other flights to get you to your destination, and then they would reimburse online - we did this and submitted 16 forms online and they have refused reimbursement? We have submitted all receipts tickets boarding passes for £3238.30 for 5 in family and had to borrow this to pay another airline before our holiday had started! We cannot afford a solicitor can anyone help us? Easyjet online system and chat line / customer services are hopeless and cannot give you a valid reason? | 1 |
EasyJet | Bristol to Olbia return on 31st July and 7th August 2013. Once Again I have nothing but praise for Easyjet. Both flights were on time and the crew were extremely friendly and professional. I was especially impressed with the way they took the time to engage with my young children on both flights. On our return flight the air con was producing vapour during take off due to it being so hot outside and the crew made a special announcement just to reassure passengers as some were concerned it was smoke. The captain also warned us to expect turbulence just after take off and took time to explain why it may occur. Whilst seating is rather tight it is no worse than many other airlines and the service is far superior to that of many major scheduled airlines. Snacks and drinks are not badly priced and the coffee is pretty good which is more than can be said for other airlines I have flown with recently. I will definitely be using them again in the near future. | 9 |
Grupo AirFrance-KLM | Bristol to Prague via Amsterdam. My flight was delayed from Bristol, so missed our connecting flight, spent 8 hours in Schiphol, then flew to Prague alone and spent the night and next day on my own while the rest of my party stayed together, got a nice hotel and €250 compensation. Apparently I wasn’t eligible for compensation. Rude staff. Worst airline I’ve ever flown on. Will never fly KLM again. | 1 |
Grupo IAG | British Airways 'customer services' is probably the worst it can be. Their staff are ill informed, mostly rude and unhelpful, they lack knowledge, information, know-how and empathy. They cut your call rather than make an effort to find out how to help or push you onto another 'department' so you have to start again.I bought 2 tickets in their January 'sale'. First thing to know, their 'sale prices' curiously match their year -round prices. Second, don't by tickets too far in advance as tickets are only valid for 365 from date of purchase, which can cause you to lose your flights altogether. I did not know this.I had nuemrous calls with at least a dozen of their agents, (none of whom were in the UK) and I am only rating them with 1 star as otherwise can't post a review. I can't speak of them poorly enough. Shame on this established organisation which should be striving to be the best this nation has to offer and not the worst, which it clearly is.And no, my issue has not been resolved; I was advised to 'carefully read all the terms and conditions (even though the changes I had to make HAD TO BE MADE ONLINE) AND 'TO LISTEN CAREFULLY WHEN I AM BEING SPOKEN TO' by agents who have very little knowledge or information to share.Beyond appalling. | 1 |
Grupo IAG | British Airways (BA) ruined my family's three suitcases on an outward flight from Heathrow in April 2024. I would expect a reputable airline to acknowledge the damage, provide compensation and work with Heathrow and relevant companies to improve its baggage handling service.Instead BA shirked its responsibility: The BA website baggage form wasn't working, it doesn't even offer any contact email address for damaged baggage claims, the BA damaged baggage team cannot be contacted by phone, the BA Customer Relations team respond with poorly written, unclear emails which appear to follow a strict generic template (or are drafted using an inexperienced AI tool) and make no reference to the details of my complaint and my specific circumstances. Feels like you're communicating with a robot programmed to dismiss all complaints rather than actually help customers.A long 4 month process with the recommended adjudicator CEDR ended with a mysterious Adjudicator simply siding with BA with little rationale.The actual flight experience was great as BA staff including pilots very welcoming to my children after we explained it was their first ever flight. But this immaturity and unhelpfulness with baggage complaint has put me off flying with them in future. | 1 |
Grupo IAG | British Airways (Comair) Johannesburg to Cape Town route is never less than fully subscribed, and on this occasion the equivalent of Club Europe stretched back 9 rows. Service followed the usual pattern of a drink (champagne included) and Comair’s idiosyncratic ‘four-course meal’, I.e. a tiny salad, a hot course that one could see before choosing, a minute iced cake and a minuscule cheese & biscuits. The hot meal is invariably scorched around the edges. Comair really need to move with the times to a more modern business class offering. Aside from the meal, the flight was typically efficient, with arrival slightly ahead of schedule. | 7 |
Grupo IAG | British Airways - 28 December 2023I shall review my flight experience with British Airlines from San Francisco to London Heathrow on 28 December 2023, I'd give it 0 star if it were possible:Pros:NIL!Cons:1. Economy class dressed as "premium economy" - higher price therefore unjustified!2. Food - horrendous! I ordered salmon, which was tough and dry as leather! I found it difficult to swallow so had to leave it, NO alternatives were offered!3. Abysmal service by the flight attendants, even after buzzing for service numerous times to request water as I was choking on the trashy food, there was NO response! A big fat 0 for failure to respond!!!During my lifetime and army career, I have flown on the following airlines, Upper, Business, Premium Economy and Economy classes:RAF aircrafts DC10, VC10, Hercules, Dakota (several times), to name a few that I remember!Royal Nepal Airlines Corporation (RNAC).Thai International Airlines.American Airlines (few times).Delta Airlines.Air India (several times).Jet Airways.Kingfisher Airlines.Pakistan International Airlines.KLMLufthansa.Air France.Emirates Airlines (many times).Fly Dubai (many times).QATAR.Virgin Atlantic (many times).Others.British Airways (1 & only time!!!).After having flown on most of the worlds' major airlines during my lifetime (multiple times with some of them), I therefore believe that it enables and entitles me to make a fair and balanced judgment of the services they offer, I can therefore honestly say that British Airways and some of it's attendants are bottom of the 💩 pile, a total embarrassment to Crown and country!!! Also our luggage did not travel with us and we are waiting for it to be delivered to our address (🤞). I will NEVER EVER travel with this "COWBOY" airline again and would ask travellers to boycott this rogue company!!! | 1 |
Grupo IAG | British Airways - Singapore to Heathrow - Business class on an A380-800 is a Premium Economy Plus experience. From the economy class sized toilets to the badly designed coffin shaped Business class pods - the experience is a substandard business class experience. Business class pod's storage is a small drawer at the FOOT of the pod. The 'privacy' screens are opaque plastic sheets - so you are kept awake by your neighbour as their screen lights up your pod. When the seat is made into its coffin shaped bed - the cold hard plastic seat moulds are an unpleasant surprise for those that turn in their sleep. You have a choice of having your neighbour step over your calf-height footrest - hopefully not brushing your feet with theirs - or having to step over your neighbour's feet/footrest. With the footrest down - heaven-forbid you try to lever yourself into a more comfortable position as the slightest pressure causes the footrest to collapse into its floor level position. If you are in the aisle seat - which is open to the aisle - kiss goodbye to any privacy as not only will you be on view to all passengers - the crew will lean you to both serve your neighbour their food and talk to your neighbour OVER YOUR PRIVACY SCREEN. | 1 |
Grupo IAG | British Airways - Travel with Confidence. Probably the most unsuitable tag line, they should be ashamed. Back in October I booked a holiday to Punta Cana with BA only to have it cancelled early in 2022. Late last year I also booked Heathrow to Malaga for a family wedding in May. Guess what, a few weeks ago that also got cancelled. I had the chance to rebook with BA but with so many cancellations planned I was not willing to take the risk of not making my destination for such an important event, so applied for and received a refund. I have now also asked for my Executive Club account to be closed as I shall no longer be wasting my time booking with such a shambles of an airline. My suggestion is if you want to 'travel with confidence' choose another airline. Any airline. | 1 |
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