Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | British Airways = Best Avoided.Correct size cabin bags snatched away at gate by staff bordering on rude. No opportunity to retrieve medication or spare clothes.Flight delayed from Heathrow and over 30 mins to disembark at Venice.Why fly BA when at similar cost full service European airlines such as Aegean and Turkish Airlines provide meals , drinks and are courteous?Our flights were regrettably chosen by our cruise company. | 1 |
Grupo IAG | British Airways Business ClassDO NOT BUY ITWorst business class experience ever.Avoid at all cost and dont buy business class ticketI despite paying a premium price for a business-class ticket, I was disappointed to find that the seat I received was identical to the ones in economy class. The seat itself was extremely uncomfortable, with a hardback that offered no support. It was not adjustable, leaving me feeling cramped and unable to find a comfortable position. In fact, I would go so far as to say that I found sitting on some rocks on Snowdon to be more comfortable than the actual seat.Furthermore, the legroom was significantly narrower than what I have experienced on even the most basic no-frills airlines. To add insult to injury, the only discernible difference between the business and economy class seats was the location of a flimsy curtain that separated the two sections.I have attached some photos to illustrate the conditions and hope that this feedback will help improve the quality of service for future travelers.Boarding was also a poor experience. They didn't even create a separate line for priority / business boarding.I have to said The Tesco meal deal is more luxurious than the food they serve in business class.The flight attendants did their best to make it feel like a pretend business class, but it is a rip-off to sell business class tickets and provide a no-frills airline service. | 1 |
Grupo IAG | British Airways Flight from Edinburgh got delayed by 1 h 30 Min and there was a connecting flight part of same ticket. So I have literally run for next connecting flight of British Airways from LHR to Delhi. As a bonus trouble to my surprise when I landed in Delhi I got to know that my luggage is missing. I was assured there that my luggage will be delivered to my address but today 4th Oct I have not received it yet. They have shown my luggage at BBi air port and I have to apply leave so that I can collect it. No details point of contact, how to enter air port without ticket. All sort of trouble I have to face. | 4 |
Grupo IAG | British Airways World Traveller Plus (Premium Economy) product needs some improvement to justify the high cost over economy. Yes, the seat and leg room are far superior and on this flight, the crew were excellent. However, lunch/dinner was only average, wine selection was poor and like some other airlines, BA provides a revolting snack prior to landing. (The same snack is served in economy). Choice of entertainment also requires improvement. If CEO Sean Doyle is serious about elevating BA to one one of the world’s best airlines (which it once was) then work is needed to provide a better customer experience. | 5 |
Grupo IAG | British Airways a National Disgrace!This airline should not be allowed you use the name British, they are a total embarrassment to the nation as a whole.They simply cannot be considered a top tier airline and should be viewed as a Budget Airline relying on reputation to bump up their ticket price.On a recent flight from Cyprus BA621 on 23/11/24, the second the cabin door was closed the pilot announced we would be held on the runway for 2 hours. They know this prior and did not inform passengers until after we had boarded.The flight home took nearly 6 hours due to weather conditions, this plus 2 hours waiting. What did BA offer during this 8 hour hell flight…3 oatmeal biscuits and 250ml of water for our family.When I went to the cabin crew to ask for more water, which I was told there wasn't any 3 out of the 4 cabin crew were fast asleep in the back row seats of the aircraft BA621 on 23/11/24. This infuriated me further as I had previously asked if there were any spare seats so that my 2 year old could spread out and get some sleep if available. I was told the flight was full.Apparently, the sleep and comfort of Cabin Crew is more important than paying passengers.After we arrived late my connecting flight had now been missed. We then queued at the connections desk in a large queue only to watch the BA staff 'clock off' for the night in front of us.No genuine support was given to me, or my family and we were effectively abandoned by BA.I've tried to speak to someone, but their 'helpline' has an automated message saying due to the number of calls (not surprised by that aspect) they cant assist me, then hang up. Tried this several times at various times. I think it's their default message.Have raised this via their email system. Unsurprisingly been mugged off and can't escalate until 8 weeks have passed.Like I said a national disgrace. The sooner this company is liquidated the better. | 1 |
Grupo IAG | British Airways absolutely does not care. My reserved seat was change from an aisle to center seat for this overnight, full flight and it was quite awful. After enquiring at LAX check in, the agent said sorry, nothing we can do. Onboard the flight the attendants seemed to try and finish the meal service at a racing speed, with meals trays passed out with no proper questions about choice. Then back and clearing trays and they disappeared to rest in the kitchen for hours after that. No water runs, if you need anything do not bother with the call bell, as they simply ignore it. I used to like travelling British Airways 10-15 years ago, but the bean counters have been in and lowered it close to a lowcost carrier. I guess staff are badly paid from their terrible attitude and service. My last trip to London was with Delta, they are so much better than this very poor excuse of an airline that British Air has now become. | 1 |
Grupo IAG | British Airways are a bunch of thieves! None of their employees on the phone line know anything about their policy. They give you the wrong information and when you challenge and try to resolve it, they keep cutting the phone!Spoke to Kartrk | 1 |
Grupo IAG | British Airways are absolute crooks they are worst than wizzair, will never ever would I book with them again, hope they go into administration, disgrace. Canceled the flight even the actual plane are still flying but its fully sold out, obviously they sold my tickets for the higher price to someone else. | 1 |
Grupo IAG | British Airways are by a large margin the worst airline in the world. I booked a longhaul flight but was unable to add extra baggage, spent 3 hours on 3 different occasions trying to resolve it but they were unable to add baggage either. Twice I was asked to leave my credit cards details and another department would add it later. I wouldn't do this so went back online and booked it only to find they took my money but didn't add it to my booking. At the airport was charged £395 for 3 bags that I had already paid for and was told to ' take it or leave it'Avoid this airline at all costs.Customer Service staff are totally incompetent. | 1 |
Grupo IAG | British Airways are in the process of upgrading all its 777 fleet to the new Club Suite, but BA59 had the 16-yrs-old, packed-like-sardines Club World product. The lounge at CPT was also bursting at the seams and food orders were so behind that many passengers had left by the time their food arrived. On boarding, we were surprised to find that the menu, amenity kit and bottle of water had already been placed in the storage drawer. We suspect this is another cynical time-saving initiative on the part of BA. Frustratingly, the menu turned out to be incorrect and the replacement dishes were probably the worst we have ever encountered in any business class on any airline. The drinks run was cancelled without any warning on the spurious basis of a passenger with a nut allergy. It's hard to avoid suspicions that cabin crew were being economical with the truth. Apart from a rather turbulent ride, the flight was otherwise uneventful and arrival was slightly ahead of schedule. Baggage handling was, however, atrociously slow. | 3 |
Grupo IAG | British Airways are not the flag carrier they used to be. The check-in staff at the Club Europe area did not display any premium service and did not provide a good overall service. The Galleries South Lounge was very busy, but the food was very good. There is a good array of salads, pasta, bread, and hot food available. The festive Turkey and Ham pie was particularly good. The flight was delayed as LHR was very busy on a Tuesday evening. The boarding process was stressful due to the lack of any queue management system and the majority of passengers congregating around the gate. Despite BA using a group system to board, it took almost 1hr to board 240 passengers. The flight itself was good, with a good Club meal service. The bar service was good but it seems that BA have done away with champagne on-board and also in the lounge. A menu is handed out prior to departure with a good food offering for the length of flight. The food was very good, with beef cheek served with vegetables being chosen. BA have always excelled with their catering and this has not changed. The seat is a standard economy seat, with a table in the middle seat for Club Europe, a standard practice for BA. The seat was comfortable, but with limited leg room. The cabin was clean, presentable, and tidy with no issues. The A321 featured Wi-Fi which contains a very good landing page with flight information, access to the Speedbird Cafe menu, access to BA.com, and a good pricing strategy for wither just messaging or streaming also. Overall, the airline is still a good world player, but with clear improvements needed with their ground staff. The cabin manager was very good, but the other crew in Club did not display the expected behaviours in business class. She kept touching her face, not making eye contact with passengers, and seemed uninterested and like she did not want to be there. | 6 |
Grupo IAG | British Airways are refusing to fulfil their legal obligations! Getting of our connecting flight from Bangkok last night we were told by Eva Air attendant that our BA flight to London was cancelled and we need to contact British Airways as this was the last flight to Heathrow that night. No British Airways staff on site, no one contacted us, we could not get through on the help line. We need to get a hotel for the night and food. We are still stuck at the airport, we were rebooked on the morning flight but something went 'wrong' again! Now we are booked on the afternoon flight. Managed to speak to BA staff today - on the flight that were not! In the end booked in on. They told us to contact help line or someone online as they can't help us. Can we please have someone from BA contact us to reimburse us. We are running out of money and we have no lost a transfer home!ðŸ˜My husband just managed to get through to British Airways on the phone asking for food vouchers, as we are still stuck at the airport and they just hung up on him!!! | 1 |
Grupo IAG | British Airways are rogues, please don't use this airline. How do I get to pay almost or even over £700 and I cancelled my trip just in time but got refunded £150? Y'all need to do better. I've had to cancel trip on other airlines, definitely I know I won't get a 100% refund but getting about 20%? Tell me you are a thief without actually telling me? This is really annoying | 1 |
Grupo IAG | British Airways are so sympathetic and understanding, my mother is in end-of-life care, and they hit me with a £1000 cancellation fee AND then refuse to supply a cancellation invoice, which means I am unable to claim on my travel insurance. | 1 |
Grupo IAG | British Airways breaks the law by denying legally required compensation under EU261 and UK 261 for delayed or cancelled flights.Never do business with them if you can avoid it. Unfortunately you have to notify CAA and take them to small claims if you want LEGALLY REQUIRED compensation. | 1 |
Grupo IAG | British Airways canceled my flight to London on June 3 due to COVID-19. It is July 23 and they still have not refunded my money. I've reached out to executives after trying the usual customer service path. Nothing has worked. They will not call me and will not provide me any resolution. They are blatantly ignoring emails asking for help. Avoid British Airways. Service is non-existent and they will keep your money. They are keeping almost $3000US of our money. | 1 |
Grupo IAG | British Airways canceled my non-stop flight just hours before departure. They offered another flight, departing from another state with a significant layover, and it cut 2 days off our trip. This was our first experience and it will definitely be our last. I will also tell everyone I know to never use British Airways. | 1 |
Grupo IAG | British Airways cancelled my flight less than 24 hours before. Automatically rebooked it for 2 days later. I called customer service 3 times trying to change it and they would Not help. My daughter was flying on a different reservation and because I am legally blind I needed to be on the same flight - they didn’t care nor would they help. We eventually bought new tickets on easyJet. When we arrive home I entered a complaint to get my fare refunded. It took them 4 months and then the response was it was cancelled because of a strike in Spain so they won’t refund it. EasyJet didn’t cancel. The whole experience was awful and so disappointing. | 1 |
Grupo IAG | British Airways cancelled our Christmas flights in August, and then never responded to our calls regarding a refund. Their website does not work as well, so it is impossible to get our money back at the moment. Incredibly disappointing. | 1 |
Grupo IAG | British Airways cancelled our domestic flight at 4 hours notice, despite having a connecting international flight with them, they re-routed us to Vancouver via Amsterdam.This was our 40th wedding anniversary, and all flights were booked directly with BA, and we had paid for an upgraded lounge pass at Heathrow as part of our celebration.It's 2 months since I put a claim in for the loss of this event, and yet no one has ever properly replied or sought to remedy this issue in any way whatsoever.I have contacted then several times through their preferred Customer Service Portal. No Customer Services phone numbers are linked to real people, they just fob you off to the web portal.It doesn't have to be like this ! | 1 |
Grupo IAG | British Airways cancelled our family flight whilst we were checking in at the airport, an email to tell us that our flight was cancelled came half an hour later.There was no human there to help, we were given a business card with a phone number to call and that was it. The number has a long queue no matter what time you call and often tells you that it is too busy and to try again later! That's no use when sat in an airport with two kids.It goes on and on and I will spare you the details but suffice to say BA are an awful callous company that couldn't care less about their customers. | 1 |
Grupo IAG | British Airways cancelled our flight from Manchester to Heathrow 6/3. Not a problem at first we were booked on an earlier flight rushed to airport.But the next 2 flights from Heathrow to Madrid and then onto Lima somebody decided at BA to cancel the seats we had paid for total nearly £300.00. Why?It is now 29/4 and no refund.Nobody wants to talk to my husband and explain why they did it and why it is so difficult to get the money back.National Airline forget it use somebody else.Friday 10/5 still no refund from BA.Would ne nice to have our money backDoes anybody ever get their money back from this company.Update 3/6.Finally we have received an email from British Aiways confirming refund for the seats for the flights on the 6/3. Money not in bank yet. Money received for flights 6/3 months later but as of 16/1/2025 still waiting for seat refunds for return.We also need the money for the return flights so reminded them of that.So basically it looks like it takes around 3 months to get a refund.IT IS NOW 10/3/25 AND STILL BA HAVE NOT REFUNDED US FOR THE SEATS BOOKED IN MARCH 2024 COMING BACK FROM MIAMI TO MADRID AND THEN HEATHROW AND THEN MANCHESTER TOTAL£130.00.APPARENTLY OUR COMPLAINT IS CLOSED WITH NO EXPLANATION WHY AND NO HEP OTHER THAN PUT A NEW COMPLAINT IN?????????. | 1 |
Grupo IAG | British Airways continue to amaze me. My latest depressing experience has involved them cancelling one leg of my daughter's flight from London to Thailand, then only offering rebooking on the next flight (which would have meant missing the connecting flight) and then refusing to help sort things so her luggage can go all the way to her destination after I rebooked the cancelled flight myself. This is my daughter's first time flying by herself and as she has a history of anxiety-related disorders I wanted to make the experience as easy as possible for her. I have tried to explain this to BA and ask them to sort it - but everyone I have spoken to (after long waits on hold) has been unhelpful at best, rude at worst. Flying with them is fine - the customer service is atrocious. I raised a complaint and got an automated reply pointing me to information online. I asked customer service why I hadn't had a proper reply and they said the the case was closed. Then I called customer service and asked the same question and was told the case was open and was a 'priority' case. But over 2 weeks since raising it, I've heard nothing.... | 1 |
Grupo IAG | British Airways continues to decline in customer service. I used to love this airline and now I have had three poor experiences back to back regarding their customer service on the phone with flight changes and vouchers. The most recent experience has cost me $3000 more than originally booked due to bad rep advice and multiple calls to the company. Even as part of the Executive Club (Silver) I continue to be left on hold for ages and in the last week have spent over 6 hours on the phone seeking support. At this rate, they have lost my trust. | 1 |
Grupo IAG | British Airways continues to go downhill. We flew business class and the experience was like economy from 20 years ago except you can have a glass of champagne. We were packed in full 3x3 seats because of IT issue the day before. Even if weren’t, the Seat pitch and width is the same as economy. Gone are the little pretend tables in the middle seat to give some illusion of style. The food was dreadful. The in flight service was unsophisticated. BA used to have an acceptable European business class. They don’t any more. Other European airlines offer much better in flight experience in business class in comparison. BA is taking premium and frequent flyers for granted and treating us like mugs. How I miss the politeness of old BA business class from around 5 years ago, how I used to look forward to it, the small gestures like hanging up a coat, giving you a hot towel, having nice food, being served from the galley, rather than from the manky trolley. COVID is not the reason - this is years of cost cutting and the result is dreadful. | 5 |
Grupo IAG | British Airways customer service seems to be non existent, after a fault at Heathrow Terminal 5 it caused us to miss our flight. We were passed from one member of staff to the next each of which has a terrible attitude and passed us on stating it was not their problem. Eventually we had one excellent member of staff look after us and rebooked us onto flights for the next day. They admitted their errors on the day and did not charge us for the flights the next day but we still had to pay for transport from Heathrow to Gatwick and pay for a hotel for the night all whilst missing the 1st day of our holiday. On our return before all of the worldwide Microsoft issues our flight was cancelled at late notice and we were put on a flight over 7 hours later. This caused my wife to lose a day of trading with her business. British Airways have sent a very poor apology email offering £100 e-voucher. We are approx £800 out of pocket and now they will not even respond to emails. I have two future bookings already with British Airways which is disappointing as I would like to never travel with them again after being treated so badly on this occasion. They have gone seriously downhill and it is a disgrace. I would advise anyone not to book with them again. | 1 |
Grupo IAG | British Airways customer support is garbageAfter hours on hold trying to get in touch with someone about my claim and being told that the only way was for this customer relations team behind the scenes to read it and respond, the team closed my claim without even responding. Honestly BA treats its customers as if they're nothing more than a minor inconvenience rather than their entire point of existing. Never flying this shitty airline again | 1 |
Grupo IAG | British Airways damaged my bike bag on a flight in the summer of 2024. I made a claim on their web site on the 16th Sept 2024, received a claims number but unfortunately nothing since then. Channels the company advises to take are all dead ends, e.g. baggage service phone number can't help, claims can't be queried and updated on-line as it returns a "Bad Request" response indicating that the forms might not be designed to be processed. It is now 5 months since I made the claim and I would advise any travellers on BA that if something goes wrong, you are on your own. | 1 |
Grupo IAG | British Airways decided to give 18 hours notice that they had cancelled a long haul flight to Japan and pushed us onto a early flight. They expected you to get to Heathrow by 0600 with only 11 hrs notice. They know this can't be done by train! To add insult they took our extra room seating and gave us middle of the cabin rubbish. To cap it all they didn't want to do anything about it on the call to customer services or at the gate in the morning.As you can see a totally unprofessional, unacceptable way to treat their paying customers. | 1 |
Grupo IAG | British Airways doesn't deserve respectI bought a non-refundable BA flight at a good price 10 months prior to onboarding date. Then they cancelled it 1 month prior to the flight departure without a reason.Due to short notice, I have to buy another flight for my holiday with a much more expensive price.I made a complaint but BA said they cancelled the flight and informed me more than 14 days so they have no obligations to reimburse my loss.The flight is non-refundable which means I am not able cancel it as I want. However, they can cancel it freely prior to 14 days.The flight BA088 and BA089 was booked on 10-Jul-2023 with a departure date 29-Mar-2024 and return date 15-Apr-2024 so I can bring my kids to have an school Easter holiday.There is only 1 flight to my destination per day.The flight was booked through an online travel agency.31-Aug-2023, the departure flight was cancelled. and I was given one option to fly on 30-Mar-2024, which made my holiday 1 day less. I accepted it as a bad luck.27-Jan-2024, the return flight was cancelled. and I was offered a few options (I can't remember clearly). the nearest flight is either a few days before 15-Apr or a few days after 15-Apr-2024 (definitely not 1 or 2 days)Due to the school will open soon, and I can't have a too short holiday. so I requested refund and bought another flight from another company which cost a lot of more money.In my experience, BA attracted me with a very low price and I was very happy to book it 9 months prior to departure. But they suddenly cancelled 1+ months prior to my departure when there are no cheap prices.They are playing with the regulations and play the customers. I understood that even they won't be punished by the law. But if they kept doing this to the customers. In my understanding, the company's aim is only not to break the law, which doesn't deserve respect and have very low morality.BTW, I bought another flight for my sister in law which was supposed to fly here for a holiday. The departure date is 05Aug2024 and the flight was also cancelled 1+ months prior to departure and I was offered a flight departing on 07Aug2024. However, she has already asked for annual leave and could not change. I had to buy another flight for her which cost me additional 200+£.I am really disappointed with this company even I have bronze membership. I would consider to avoid flying with them. | 1 |
Grupo IAG | British Airways gave me a voucher as a way of compensation when they cancelled my flight a short notice. I was travelling business class with my partner and our 2 kids. They arrange a new flight later that night in Economy which was delayed. I made a complaint and after a few months they gave me a voucher to offset future flights. Of course the voucher is saying no longer valid even though its before the expire date. Its nearly £700 but I am losing the will to keep pursuing the matter. I'm also an executive club member . Poor service from a once great Airline.-----------------------------------------------------------I emailed the CEO direct..A lady called me direct and gave me a NEW voucher. It only took 10months..but they have now sorted. | 1 |
Grupo IAG | British Airways has a total lack of respect for its customers. I was booked to fly from Frankfurt Main to London City Airport, and just a couple of hours before the scheduled departure the flight was suddenly cancelled by BA without explanation, when I was already at the airport. The worst thing was the utter callousness that staff showed towards customers. The ground staff’s attitude was that they are merely third party agents, not BA employees, and therefore they quickly washed their hands of us all, telling us we had to contact BA directly via phone if we wanted help. They couldn’t even provide us a phone number, telling us to look it up on ba.com ! So BA abandoned its passengers. They did tell us that the BA departure to Heathrow had also been cancelled, meaning there would be no further BA flight from Frankfurt to London that day (although other airlines were still operating the route- but BA refused to rebook us on them). The reason given for both cancellations was “technical reasonsâ€. No assistance or information was provided on our rights due to cancellation, nor any information on help regarding food/ accommodation help etc. Their attitude was literally that the cancellation had nothing to do with them and it was our problem, not theirs. I received an email an hour later notifying me that I had been automatically rebooked on an alternative flight 24 hours later, which wasn’t acceptable as I had to get back to London that night. I rang BA’s call centre and again, they showed a high degree of callousness. 95% of the half-hour call was spent with me waiting on hold, with the phone just cutting off after half an hour, and no meaningful information given to me by that point. There was no attempt by the call operator to call me back when the line cut (and I had a solid phone signal and wifi as I was still standing in Terminal 2 of Frankfurt Main airport), even though my phone number is listed in my booking contact details. They just don’t care. In the end I had to arrange my own return to London by taking a coach to Hanh airport which was 112km away , waiting there for 5 hours and then booking an expensive last minute ticket with Ryanair to Stansted. At least that flight operated on time and got me back to London! BA is worse than a low cost carrier now. | 1 |
Grupo IAG | British Airways has always been a trusted airline for me, but my recent experience with their website and app while trying to book flights using Avios points has left me extremely frustrated and disappointed. I spent a staggering 1.5 hours attempting to navigate their platform, only to encounter numerous technical issues that prevented me from completing my booking.Each time I managed to get through to the payments screen after painstakingly entering my details, the site crashed, displaying an unhelpful message stating that it wasn't working. Despite this, I discovered that the transaction had gone through, and British Airways had taken my money without any confirmation or evidence of my booking.I find it hard to believe that a company bearing the name "British" can provide such a terrible user experience. This ordeal has soured my perception of British Airways, and I cannot recommend their website or app for booking flights using Avios points. It's a shame that such a well-established company cannot invest in a reliable and functional platform for their loyal customers. | 1 |
Grupo IAG | British Airways has been a disgrace lately. Their staff are on trained lock off information and unprofessional, especially at the airport. They charge even disabled person for medical allowance such a SHAME ON THEM | 1 |
Grupo IAG | British Airways has been absolutely useless! I travelled to Canada with them and the return flight was delayed by 19 hours. However, they didn't inform me of this initially. They informed me that my connecting flight was cancelled and booked me on a flight the following day. When I discovered my initial flight was delayed I realised that the connecting flight they had booked for me was actually departing 30 mins before my delayed flight was due to arrive!! It took 5 phone calls and an hour to sort out. Eventually I got a different flight home. I put in a complaint but they are still to provide a satisfactory response. I have emailed and have spoken to customer services to say I don't want compensation but I do want an explanation about the situation. I am still waiting more than a month after my return. The flight itself was also poor. Service on board was not good and the food was terrible. | 1 |
Grupo IAG | British Airways has confirmed itself as the worst airline in the UK. Last minute cancellation, no explanation, refusal to book with another airline “because we don’t have an arrangement with themâ€. What’s happened to what used to be our national airline? | 1 |
Grupo IAG | British Airways has demonstrated a shocking lack of consideration for their passengers by reallocating my seat to passengers from Sabiha Airport whose flights were cancelled. This disregard for the original booking is unacceptable and has left me stranded at Istanbul Airport, uncertain about my travel plans. This blatant disregard for customer loyalty only reinforces my decision to never fly with British Airways again. | 1 |
Grupo IAG | British Airways has gone from an airline I used to love to travel on to an airline that I completely detest.Their value for money is awful. They charge you a fair bit and what they give you for it is awful. Their customer service is terrible, staff are often rude and their services they provide on board and check in is terrible. You can't pick a seat without them wanting more money for it. The leg room is awful. The checkin process painful. The BA app has gone from a great app some years ago to a terrible app now. I do try and avoid BA whenever I can especially in the long haul flights. | 1 |
Grupo IAG | British Airways has let us down so many times this year and I am totally fed up!Cancelled flights with no explanation, delays, ground staff who don't seem to be bothered, being kept on buses on the tarmac in the boiling sun. I have had enough. Will try and book any other airline in the future. What has happened to this once first class airline?? Standards have dropped to the most appalling lows. | 1 |
Grupo IAG | British Airways has scrapped the mandatory wearing of face masks onboard flights, although they pretend publicly that the policy remains. BA454 from London to Malaga on 25th February, and across 6 visible rows around me there were 7 out of 24 passengers wearing face masks - and I was one of them. This was long after the meal / drinks service had been cleared, and remained like that as we landed and deplaned. Cabin crew were frequently up and down the aisles and not a word was said to any of these non compliant passengers, or as they left the aircraft with staff bidding them farewell. I guess they are too scared to remind people to follow the rules? | 5 |
Grupo IAG | British Airways has seriously declined in quality. The service is far below what you'd expect from a major airline. The crew often seems uninterested, unhelpful, and sometimes even rude, making the flying experience unpleasant from start to finish. Simple requests are met with indifference, and there's little effort to make passengers feel welcome.The food is another major disappointment—bland, poorly presented, and often barely edible. For an airline that markets itself as a premium carrier, the meals feel cheap and uninspired. Even in higher classes, the quality isn't much better.Seats are cramped, entertainment options are limited, and delays seem frequent. There's little communication from staff, leaving passengers frustrated. Compared to other airlines, British Airways falls far behind in terms of service, comfort, and value for money. Unless improvements are made, it's hard to justify choosing them over other, much better options | 1 |
Grupo IAG | British Airways has truly failed as a company in terms of their customer service. It is non-existent. I would never EVER fly again with them if I wasn't part of the Avios programme. If something goes wrong, do not expect to receive a resolution. No member of staff will accept responsibility for anything and there is no one to complain to - the complaints section on the website is absolutely useless as no one bothers to respond. | 1 |
Grupo IAG | British Airways has usually been good for me But I Took a return flight to England with British Airway before Christmas. I missed the early flight out and had to take a later SAS flight.I assumed that my return flight was valid. But could not login for the return flight. I had to purchase a second ticket to return to Denmark. So I was forced to pay for a flight I already had paid for.Although I sent the ticket evidence to British Airways they have still not given me a refund. | 1 |
Grupo IAG | British Airways have become an embarrassment to the UK. Would write what happened but won't be too dissimilar from everyone else's experience. Bankrupt them as best you can. | 1 |
Grupo IAG | British Airways is a complete disaster. It's the worst airline I've ever experienced in my entire life. Never, ever fly with British Airways. They cancelled my flight for no reason, and they didn't provide another flight or refund. Save your money and time; never book flights with British Airways. | 1 |
Grupo IAG | British Airways is a scam , they try to wear me down at any cost , this is so disappointing cause I'm not asking nothing for free , it's a flight that I paid for and paid expensive.I have a Dummy fligth and Im trying to Reebok for the last 15 days and no answer. I need to go home and now I have to buy another flight , spend 650€ on another flight which is unfair considering I have a flight with BA but they are making impossible to me to rebook .I'll never flight with this scam company again and I do not recommend, if you have a dummy fligth with them they will make impossible for you to rebook, in fact i didn't even had any answers regarding the email with my medical report o sent them 2 weeks ago . | 1 |
Grupo IAG | British Airways is absolute rubbish. I had to fly to Amsterdam for an urgent appointment. The flight was cancelled last minute presumably due to bad weather. They've kept us at the gate saying the plane couldn't land while literally every plane from that airport was taking off and landing with zero issues. There was another KLM flight to Amsterdam scheduled to depart at the same time. It took off on time and another KLM flight to Amsterdam later the evening also took off without any problems. It's just the one operated by British Airways was cancelled because of 'the bad weather'. Apparently, the weather was so bad that every plane could land and take off successfully apart from theirs. I had to rebook myself on the Eurostar the next day and would still miss the important appointment that I intended to go to Amsterdam for. All thanks to British Airways. | 1 |
Grupo IAG | British Airways is an airline I always avoid wherever possible. They are the most likely to strike and they are the only airline on 20 years to lose my baggage. The greatest area of weakness is Customer Services. As a reluctant Executive member I raised a concern of inflexibility with them. Three months on I am still receiving emails stating "we are sorry for the continuing delay, but we are very busy." If BA got things right the first time they wouldn't be so swamped with queries and complaints.The flight in question last week was average. Positively, it did depart and arrive early. There was reasonable leg room in economy and the food just about eatable. The one area of negative impact is the "snobby" attitude of many of the cabin crew. They need to recognise that they work in a service industry and that, if they don't want to do that, they should look elsewhere. Far too much time is spent with them socialising at the rear of the plane. | 2 |
Grupo IAG | British Airways is an embaressement. Early flight to Newcastle from London Heathrow on the 27th of December. The staff at the gate made us check in our hand luggage because apparently the flight was full and there were no spaces in the overhead lockers. What a lie. The flight was not even half full and there were plenty of empty spaces to store carry-ons. Staff was so rude to passengers at the gate as well when questioned. Do better BA. | 1 |
Grupo IAG | British Airways is getting worse an worse, my flight was 8 mins late. Luggage is taking hours to arrive. No communication whatsoever from anyone. They can't be reached on the phone and answer with delays to emails, if they do. My app is crashing most of the times. They change the aircraft without notice, so even if you pay for a seat, the staff will say there is nothing they can do. | 1 |
Grupo IAG | British Airways is late, their website is atrocious, and they wouldn't let me check-in until 24 hours before the flight. I have been trying for 6 hours to check in through their website, and/or find a real person to speak with. Customer service had such a thick accent I didn't think they were speaking English. | 1 |
Grupo IAG | British Airways is poorly staffed at Venice airport. No one to check in 2 flights departing within 15 minutes of each other 1.5 hours before. Huge line snaking through airport. Flight crew fine. London to Baltimore segment on an older 787, usually they are much nicer. Limited TV and movie selections, wifi did not work. Flight crew ok, food adequate. | 4 |
Grupo IAG | British Airways is taking reservations and then cancelling flights without giving any reasons. We had further plans that all needed to be cancelled because of the flights. BA did nothing to ease the process and offered absolutely no explanation of why the flight was cancelled, I am not going to travel on BA again and may not travel again this year at all. | 1 |
Grupo IAG | British Airways is the WORST! I flew internationally for the first time in my life and, because of a delay on their end, missed my connecting flight to my destination. When I asked for help ahead of time, I was told to RUN TO THE NEXT GATE. Needless to say, I missed my flight. There were three British Airways employees at the customer service desk when I was next in line at Heathrow International, and two of them went on break despite the ever-growing line (due to multiple people missing their flights with the same airlines under similar circumstances). After 45 additional minutes waiting for assistance, I was given a receipt—NOT a boarding pass—which caused issues at the next connecting flight from Barcelona to Rome, which was coordinated through British Airways. And this was just on the outbound trip! On the return trip, the British Airways flight ended up landing 15 minutes late and landed while my connecting flight was boarding—downstairs from the exit gate. I was denied entry to my connecting flight because I was 15 minutes past the time when they started to board—AGAIN BECAUSE OF THE DELAY OF BRITISH AIRWAYS. The boarding didn't close for an hour and didn't leave for another hour and a half later (according to the notifications on my phone). So, instead of being helped, I was denied entry because I missed the beginning of boarding by 15 minutes due to the connecting flight delay. Again, I waited in the customer service line at Heathrow International to reschedule my flight WHILE MY FLIGHT HOME WAS STILL BOARDING. I already had my boarding pass in hand! Again, I witnessed this happening to a crowd of people under similar circumstances with the same airlines, as we all ended up at an airport hotel due to canceled/delayed flights. I still haven't made it to my final destination. DO NOT FLY THIS AIRLINE!!!! I additionally do not recommend Heathrow Airport either. The British Airlines employee came to me when she saw me upset after being denied to board on my return flight, and asked what happened. Her solution to my problem was DO NOT FLY BRITISH AIRWAYS IN THE FUTURE. Thanks a lot, lady. I already figured that out on my own.I was given a £10 meal voucher, bus voucher, and hotel voucher due to the many inconveniences, but I have not flown any airlines ever before in my life where I have had such issues. Leave a few extra days when traveling with this airlines when planning your trip—you'll need it. Thankfully, I had no checked bags so I cannot speak to that effect. I feel for the multiple other people who were in my similar situation who had checked bags. | 1 |
Grupo IAG | British Airways is the most terrible airline I’ve dealt with. They have caused our family extreme stress and disappointment - we have tried for a week now to speak to someone as we can’t make the changes online. They hang up on you every time you call them - we have been driven to despair by their treatment of their customers. You can’t check in online, the application sucks so much you’re better off trying to code your own app and it’ll probably work better, every time you try to check in you are taken to a page that says we can’t verify your documents yet the app and website say you’re verified and ready to go. You upgrade and pay for upgrade and it says it’s guaranteed and then when you go to check in which you have to go to the airport for because online won’t work, they give you a different seat than you paid for and a lower class and offer nothing in return. I hope I never have the misfortune of getting stuck flying with British Airways ever again. | 1 |
Grupo IAG | British Airways is the most terrible airline I’ve ever dealt with. They have caused our family extreme stress and disappointment - we have tried for a week now to speak to someone as we can’t make the changes online. They hang up on you every time you call them - we have been driven to despair by their treatment of their customers. I have no choice but to cancel our chance of a life time trip we’d booked with our 2 18 year old boys as they were flying with another airline and would have been alone in Japan as BA just cancelled our trip and we cannot rebook online as the trip was booked with avios and companion vouchers. | 2 |
Grupo IAG | British Airways is the worst airline going. They're always delayed/cancelled and they have the WORST customer service. Every negative flight experience I have is with British Airways. All the cheapy airlines have better service. Avoid them like the plague. | 1 |
Grupo IAG | British Airways is uncontactable, unreachable, remote, isolated, farway, distant, and does not care about customer service, 12 days trying to contact customer services regarding lost luggage 🤬possibly the worst airline that I have to deal with | 1 |
Grupo IAG | British Airways lost my baggage and have not responded to my baggage claim. This has been ongoing since December 2024! They ignore emails and messages on social media or just say they can't give a time frame even though it's been 4 months! They are notorious for baggage issues! Awful customer service! | 1 |
Grupo IAG | British Airways new Club Suite is a marked improvement from their older Club World seats. The new Club Suite offers a fair amount of privacy, especially with the screen door closed, and includes direct aisle access. When fully reclined, the seat converts into a fairly spacious bed, although I found the surface on the side a bit hard and uncomfortable to sleep on. The catering on board was fairly good and tasty - the appetizers and the main course were generally well cooked, although the cabin crew were very slow with the meal service. It took almost 3 hours after departure from Vancouver for the meal service to be completed. Prior to arrival, a light breakfast was served, which contained a croissant, a small egg and bacon sandwich, and a mango puree. BA's catering on this flight was generally good. Unfortunately, upon arrival at Heathrow, passengers had to wait over 90 minutes for checked baggage to arrive. No explanation was given, and not a single member of ground staff came to assist passengers or provide any information about when checked baggage would arrive. This was a very frustrating end to what was otherwise a fairly enjoyable trip in Club World, and left a very poor last impression of BA. | 5 |
Grupo IAG | British Airways one of the worst I have used. The cabin crew were racist. Food was offered to the Whites first and blacks on request. Rubbish airline and bloody racists. Rather dont sell flight tickets to blacks if you dont want them on your airline. I will never use you and I will make sure non of my family and friends uses you. Flight was delayed and no communication. Please dont use them. If there was an option for 0 stars I would have given you a 0. | 1 |
Grupo IAG | British Airways overbooked our flight, and with almost zero concern and the excuse of "we are allowed to do this, complain on the BA website if you want" effectively just told us to go away and return to the gate in case a last minute slot did open up. We caused a big fuss and after hours of stress did finally manage to get separated seats on the flight...but it ruined the start of a much needed holiday. Disgusting...took the money for our flight seats 6 months ahead, then also sold them to someone else! | 1 |
Grupo IAG | British Airways personnel was just magnificent. My flight into London was delayed, security had long lines, I ran like a madman to find the gate closed but the plane was still there… the lady at the gate worked the computer at 200 miles an hour to allow me to board (the software program was already closed). This while the flight manager, who came towards the gate, urging her to make a decision since the plane was about to loose its take off spot in line. I was sweating from the run, still out of breath while she handed me my passport giving me the green light to board. I bolted again into the plane feeling bad that I did not personally thank her for her magic. I really hope she gets recognized by British Airways for her performance. Thank you for all you do ! | 10 |
Grupo IAG | British Airways prides itself on short staffing its check in desks. So if you have a young family who can't check in automatically I hope you enjoy waiting 2 hours in a queue. I would like to say this a once off but same scenario at another airport last year. Do yourself a favor and fly with someone else - I plan to moving forward | 1 |
Grupo IAG | British Airways really gave me insight into the famous British saying "keep calm and carry on". They showed me that what the saying actually means is: "we will screw up and inconvenience you, but if you're upset about it then YOU'RE the problem".Our plane was delayed and pilot and crew were completely unapologetic about it. They weren't even friendly! They were straight up cranky and rude.One flight attendant yelled in a stern voice for passengers waiting for the restroom to move down the aisle. "COME ON, COME ON, QUICKLY, QUICKLY, MOVE IT ALONG!" ... then there was a remaining gentleman in the aisle. Pretty obvious he wasn't waiting for the restroom, he was getting something from the overhead compartment. She continued to yell at him: "QUICKLY, COME ON, COME ON!" ... when he looked at her with a confused expression she stomped her foot and said: "OH COME ON! WE'VE GOT TO PUSH OUR CART!"Everyone seemed perplexed as to why she was yelling and why she was being so rude. Then, after an hour of just sitting in the plane, someone got sick. Attendants standing by, not doing anything. When the passengers significant other asked for a sick bag, a different attendant sighed, rolled her eyes and said semi-under her breath "oh la la la la..." exasperatedly.I understand that being a flight attendant is probably a very stressful job. But passengers who are traveling are stressed too. Some are nervous to fly, worried about making their connecting flight, uncomfortable in the sardine can of an aircraft that these airlines try to cram as many people in as possible. It makes such a difference when flight attendants are friendly, apologetic for flight mishaps (even if it's not their fault directly, they can sympathize), calm, etc.I won't be flying with British airways again if I can help it. | 1 |
Grupo IAG | British Airways seems happy to encourage the spread of Covid. Took the 7am flight from T5 at Heathrow to Paris CDG on 22nd November, which was boarded by bus from a remote gate. The bus driver insisted on packing the bus to its maximum possible load, standing by the door and telling customers to squeeze right up and he was not leaving the terminal until the bus was full. The result was that passengers in the bus were packed tight and the maximum facial distancing was about 15cms! A second coach to the aircraft followed just a few minutes later and had about 15 customers on it. It is shameful that BA ground staff exercise no control and did nothing to check the bus boarding process, and whilst the flight was okay, this serves to underline how BA seem happy to disregard any Covid-19 safety protocols in the airport environment. In contrast, on recent Air France and Iberia flights, their ground staff are much more disciplined and actually try to control customers. Maybe this underlines the very laissez faire attitude to Covid that now prevails in the UK. | 4 |
Grupo IAG | British Airways seriously stop fooling people around..My daughter and wife supposed to travel to Mumbai from London via Paris, however, didnt allow to board the flight due to missing airport transit visa. At first place according France visa official site (unfortunately cannot add links in the review section), it was very clear that my wife and daughter were not requiring the ATV because they were holding British Residence Permit + US visa too. The given clause were clearly mentioned on the site but at the airport some xyz authorities didnt allowed although asked if he they hold US visa or not (not sure what was the purpose of asking then?)..Also, the flight was supposed to arrive at the same terminal where they were supposed to depart to Mumbai.This is absolutely unpleasant, painful experience for my wife and 3 years daughter. I am sure BA will not investigate or rather care of this feedback but this is eye opener for other people, if possible please refrain from booking with BA. | 1 |
Grupo IAG | British Airways service is the worst ever I have experienced in the last 50 years of national and international travel. The customer services, either do not tell the truth or they have a habit of lieing. Once our flights got cancelled returning from Milan due to control tower electrical failure in London in 2023 August. We were asked to book into a hotel for two nights that they would refund the costs. So we did and submitted the hotel and food costs. Now nearly one year has past, but not received any refunds.Today the 24th of June 2024 flying to Dussledor flight is delayed. Hand luggage taken away from selected number of passengers mainly Asian. Does it show some form of discrimination. If you are a none white person think twice of taking a BA flight.I have spoken to several passengers in this flight. Their general statement was the complaints will fall into deaf ears.This is disgusting for a once a leading Britih Company | 1 |
Grupo IAG | British Airways stranding my wife and I at Heathrow Airport for 2.5 days, with no access to our baggage. We we told by airline employees to purchase any necessities (toiletries, refreshments, etc.) and we'd be reimbursed. That claim was denied, with BA claiming that weather was the reason for the delay (an outright lie since every other airline in London was flying on-time). We were unable to to anything besides stand in lines for vouchers, stand in lines for shuttles, stand in line for reservations, etc. for 48+ hours. It was an absolute nightmare and I will never fly BA again. | 1 |
Grupo IAG | British Airways unloaded my bag and lost it and is now claiming that they had not lost it me and my family of 5 are struggling due to 1 of our bag being lost and we have a flight tomorrow. | 1 |
Grupo IAG | British Airways was who you espired to fly with when going on holiday!You have all your other airlines wanting to be as good as British Airways but never hitting the mark.I flew with BA many years ago to the states and even in economy it felt good. The staff were intentive, no issues and if there were you would be compensated insome way.It's now 2024 and I'm afraid this isn't the case at all. It feels like all the other airlines have upped their game and BA have taken their eye off the ball massively. Don't get me wrong the cabin crew were fine but the magic for me and my family wasn't there.A night flight back to the UK from Florida and the "breakfast" well let's just say I nearly lost a crown trying to bite into the breakfast bacon roll, thankfully I made the right choice and left it alone.I haven't gone down the route of 1* but I certainly won't be flying BA anytime in the future, it just doesn't command the status to me and the former reputation isn't going to bring back former travellers or new ones.It's sorry that a once reputable company has the same standards of a no frills airline. | 2 |
Grupo IAG | British Airways website is absolute crud!!!! We have been trying all day to change a flight. The Website denies our ability to do this and suggests we should contact Customer Services. Calling Customer Services suggests we should use the Website. We are locked into a logical circle. BAH!!!Sometimes we get through to the system online which then times out. BAH!!!!!!The Website system is bust!!!! | 1 |
Grupo IAG | British Airways your policy of forcing customers to put their backpacks under their seats to accommodate other passengers oversized luggage is ridiculous. I paid for a suitcase in the hold and had a backpack rather than a large (in some cases massive) carry on suitcase. To thank me for paying for a suitcase you try to force me to put my backpack under the seat taking up the very limited leg space I have. You seriously need to reconsider this policy and like all airlines you need to manage hand luggage far better. | 2 |
Grupo IAG | British Airways' customer service outside the UK is beyond awful. They lie, make empty promises, and take no responsibility for anything they say. Every call is a waste of time—staff are unhelpful, dismissive, and just pass you around with no intention of resolving issues. It's shocking that a major airline operates with such incompetence. Avoid at all costs if you expect even the slightest bit of support. | 1 |
Grupo IAG | British Airways, please get your website working properly! I tried from two phones and a computer to change my seat to a seat with more space between rows of seats, I wanted to pay for it and, I keep getting the message to allow cookies on my browser, and I have allowed it both on the BA website and on all my browsers. If not, then I keep getting the message that you have technical issues or that you have too high demand on your website at the moment, try again later, etc. Well, I have no use for excuses, you know. How is it that you have technical issues or high demand and push me to try changing my seat later while at the same time, places on my flight get booked by themselves, becoming unavailable to buy? I desire a seat with larger space between the rows of seats and it's so for a reason. As for BA, not only do they charge ridiculous money from £70 and up for seats and for checked in luggage, which is typical for low-cost airlines, not flag carriers. And the BA website acts on its own will and checked me in automatically before I even finish the check in process myself! And it does not let me pay for changing my seat and thus people beat me to selecting the two remaining seats with greater space betweenthe rows of seats! On top of everything, getting in touch with your customer service has been impossibly difficult! This is utterly ridiculous and incredibly embarrassing, to put it mildly. Unfortunately, Tripadvisor does not allow me to use stronger language! | 1 |
Ryanair | British Ambassador to Morocco (Thomas Reilly) tweeted to say do not buy tickets from any company except Royal Air Maroc and air Arabia. They are the only 2 companies allowed in and out of Morocco. Only Morocan citizens and those living in Morocco are allowed to fly. Yet Ryanair is a scam they keep selling tickets knowing they can't fly. Shame on them. Most companies have cancelled all their flights until August soon after the news came out on the 8th July.Btw we should be able to leave 0 star. Please consider changing the rating options. | 1 |
Grupo IAG | British airways Cancelled my flight on the same day that i was flying out with no alternative flights and on returning home they left my baggage behind, I had to wait 5 hours till the next plane arrived with our baggage. I have been a loyal customer for 15 years, it doesn't seem that loyaltymeans anything to them. | 1 |
Grupo IAG | British airways are by far the worst customer care I have ever experienced.I have been a member with them for over 25 years. I had my account hacked (linked to my Amex) and called them in March: it's now mid October. I have had no response, I have had no one to Ben try be helpful on the matter. 8 months worth of avios and 3 years worth or previous points have been totally regarded from British airways. Not only have they been utterly useless in getting my account back, they won't let me speak to a supervisor because "they can not proofread it's my account" | 1 |
Grupo IAG | British airways are the most frustrating business in the world. I am a silver customer and need to speak to them regarding a refund. They have an automated telephone system that no matter which option selected it refuses to put you through to a human being. It sends you text messages telling you how to access their web site for advice which does not resolve my issue. If I could resolve it online I would not be ringing you!!!!I then tried the chat bot out of desperation. Again, utterly useless. It was unable to sort my issue but just gave me a bunch of generic suggestions.I am getting so frustrated. The level of customer support is appalling, particularly for someone who is spending money to fly long haul on a frequent basis | 1 |
Grupo IAG | British airways can steal from people us legally.for the first time of my life i wanted to cancel a flight booking and i couldn't believe what they told me ,My ticket costed me 687.49 £and total refund amount i could get if i cancel my booking would be 10.36 £ 🤪😩🤔😴👎what kind of right customers have against this professionals day Robbers, i still can't believe that .So dear British Airways you can keep 10 pounds to wipe the 💩 from your faces .just to clarify the tickets prices for my destinations never go down especially in summer times, so if they sale my plane seat today they will get 986.59 £ for it .is this fair ? is this how law abiding citizens should be treated in 2024 Great Britain ?British Airways I WISH YOU BANKRUPTCIES AND ... | 1 |
Grupo IAG | British airways cancelled our flight to Las Vegas 5 hours before we were scheduled to leave and caused us to miss our hotel bookings. We are entitled to full compensation and they have taken 9 weeks to process our request and have still not done anything to help us with legally required compensation. I have logged a complaint with the civil aviation authority. I am sure there is room for a class action lawsuit as I suspect they are deliberately taking longer to process compensation on purpose. Anyone else experiencing issues complain in writing to your local MP and log a complaint with the regulator. We should organise and stop this! | 1 |
Grupo IAG | British airways changed my booked seat without notifying us then placed 2 of our aisle seats to 2 middle seats. When we complained, the crew members were unhelpful and said they will complain on our behalf as they agreed with me it was an operational failure!I further complained about this and already chased once for a response. It's now been over 11 weeks and still no reply and unlikely to get a reply.Case number 01133502 and still waiting for your response! | 1 |
Grupo IAG | British airways doesn't even deserve a star. The customer service is absolutely appalling. I'm not the type to complain. I normally am always rational and I understand but the way I was treated today was disgusting. I was implied that I was lying. I had no help at all and wasted two hours of my day. I booked a ticket i accidentally put the wrong information. I called in asking if they could change it for me as I had all the information I needed, but the ticket was for someone who was unable to speak the language and also suffers with mental illness so they are not able to do anything themselves. They also do not live anywhere near me. They live over an hour away. I tried to merge the calls for the first hour it didn't work, I then called back with all the other information I needed and they still said I was not allowed to do anything. This is horrible for people that have family members are unable to do anything themselves. I explained to the first one the situation he was very nice and understanding. He spoke to me in a polite manner but the second man that I called on the second time around was the most disrespectful, rude, patronising, Man I have ever spoken to customer service. He doesn't deserve the job in any way, shape or form. How are you meant to communicate and talk to customers when you patronise them and are horrible to them. I was given information in the first call that as the authoriser for the book, I would be able to change this account information for the passenger that was the information that was given to me. I said that information to the second guy that picked up the phone and he implies that I was lying about the situation and lying that I was being told that. He was barely replying to what I was saying, he was not answering any of my questions, and being extremely rude and disrespectful. no one deserves be treated the way I was treated by that guy today he deserves to lose his job. | 1 |
Grupo IAG | British airways had a IT meltdown today which meant our plane couldn't take off till things were back online to calculate the wight of the plane before takeoff. The flight number was BA060/BAW60. We were sitting on the runway at Male airport for 2 hours before our 10 hour flight began to London. I paid £5000 for my business class seat and it was the worst service I ever experienced. There was rubbish everywhere and I never got and glasses of water the entire flight I had to run up to the pantry every time to fill a glass of water myself. Rubbish all over the plane and they only collected rubbish at the end of the flight. Flight was meant to arrive at 4:30PM and we didn't land and inboard the plane until 7:20pm. I missed my original flight to Dublin and I also missed the last available flight to Dublin at 8:45.The pilot simply said "good luck to anyone getting connecting flights" . Utterly disgraceful service from this airline I am absolutely disgusted with British Airways!!!!!I have to pay to stay in an airport hotel tonight and I have to pay £500 for a new flight in the morning. British Airways won't be giving me a PENNY in COMPENSATION.Shame on you British Airways. I am absolutely disgusted. | 1 |
Grupo IAG | British airways has cancelled the outbound flight for our package holiday and have booked us in a flight for a day earlier with no explanation of where we will be staying for the extra night. They have given a number to call to speak to them and it is the incorrect number. So each time I call I get through to a Dehli call centre who explain that I have the wrong number. when I call the corrct number I am kept on hold indefinitely and more often than not the line just cuts off! I need to sort out my refund of my deposir so I can make a booking elsewhere. I am appalled at the complete lack of clear help from BA when they have broken their side of a contract. | 1 |
Grupo IAG | British airways holiday to Kuala LumpurAs British airways don't have planes avalible we had 3 flights changed to Qatar airline's who were 1st class4th flight Doha to Heathrow was terible with baStewardess runing a round like headless chickensTimed the meal wrong people were still eating as the plane was descending into Heathrow only 2trolleys on board one left-hand side one right Qatar were 100%Better b.a. Need to put stewardess on a Qatar flight to see how they do it | 1 |
Grupo IAG | British airways is definitely the worst airline in the world!!Poor and non existent customer serviceThey never answer calls and never deal with complaintsShame on you British airways | 1 |
Grupo IAG | British airways is the most useless airline I've ever come across. Took 40 minutes to move once plane was boarded because they forgot the bags how stupid can you be? Then once landed took another 40 to let everyone off. Me and lots of other passengers missed our connecting flight then. They said to go customer service desk and the two working there were so incompetent and ignorant I don't know how they had jobs. They were so slow and others in queue missed flights just by waiting in the queue. Took them 20 minutes to deal with one customer. Never again will I fly with them. | 1 |
Grupo IAG | British airways is the worst airline in my opinion. The service is so poor and staff are ever rude, no manners, the toilet smells of urine. I was the 1st person to use the toilet but still had to hold my breath in as it smells so bad. It's never been cleaned properly. The food is awful, I bought a cup of tea, which was made in cold water. I asked for hot water the staff said they dont have hot water I spent£6.00 for 2 cups tea which taste awful. can not believe Britain has such as airlines. It's embarrassing for UK. It delayed but they never bother to tell us. Kept us waiting outside for an hour. Overall it was disgusting journey. I have isle seat, each time when cable crew passed she pushed me with her hip but never said sorry. At least 7/8 times she pushed me but not a single time she apologised. Can not understand how airlines employed such a ill mannered staff. Never again will use that plain. Please improve your service, it's a shame that British national airline provide such a poor service | 1 |
Grupo IAG | British airways lost bags in LHR then found them. Sent to Cologne where it sat for two days before they told me, but no one was there to give it to me. I spent 10 days in Europe without a bag, bought clothes. BA refused to reimburse me. They closed the case 10 days after i returned to the states when my bag showed up at my front door. They wont let you talk to management, they say they email mail you but they don't then you call customer service. they say they will escalate it but you will never know. they don't update the claims or the forms. | 1 |
Grupo IAG | British airways suck. How are they allowed to get away with such bad service.In saying this I am not talking about the on board service as I have had no issues with thatThe problem is with customer service around the flights and after sales service. There literally is nothing.They are good at taking money but if something goes wrong then noone is available to help and they make it impossible to get hold of them.They have damage my bags two times and still no refund even though I was advise to buy a new bag due to time-frames in getting a new one. I submitted a receipt etc.Then October 3 they cancelled my flight (BA108) due to Brake failure. They offered me a new flight 3 days later but unfortunately kids don't wait for 3 days for me to pick them up. No offer of other partner flights . In fact no assistance at all.Has been a month now and still not a word even though I've submitted a claim.Also now been forced to go thru a legal firm to claim it.Shame on you BA and shame on you IATA by not actually taking control of these rogue airlines and fining them | 1 |
Grupo IAG | British airways took 60 bags off of our flight to Santorini from Gatwick. There was no communication, we were all just left waiting at baggage claims. You can't complete the details online without a reference that's supplied (never arrived by email or text) and when you call, they hang up on you and say go online. Who's calculating the weight of the plane for half the baggage to be removed. Avoid!! | 1 |
Grupo IAG | British is a disgrace for such an amazing country as the UK is. I booked online. Then added a luggage both ways. Came to the airport. Wea 1,5 kg heavier. No biggie. I will pay. The machine is not working. Go to the counter. The guys tries charging my card, says it didn't go through. We try again. It "goes through". Then we wee there is a DOUBLE charge. No one helps. Customer service number is useless, they do "only bookings", they don't give any mail or number to sort this out. I try online. Nothing happens. Page just stops at some points. No live agents "are available". I fly back. NO BAGGAGE is added to my return!!!! And I payed online!! So now I have: 2 double charges and nowhere to turn. I will hire a lawyer and take them to court not because of this 100 pounds, but because of this shameful attitude that should not be allowed in this country. | 1 |
Jet2.com | Broadly on time. Just spent a lot of time in either cramped gate or bus at Innsbruck. | 4 |
Grupo AirFrance-KLM | Broke my bagage, refuses to pay for the replacement. I've sent all the information requested, went to a physical store to get their opinion on it. Got their opinion in writing.They still refuse | 1 |
Lufthansa | Broken AC, overbooked, delayed by 1 hr, victims of deportation forcefully put on board.No compensation, unfriendly staff mid flight when you said no to the paid snacks | 1 |
Ryanair | Brother in law flew home from Tenerife on the 21/10/14 as his mother had passed away. paid £600 for 2 flights for him and his partner to get to Manchester and checked them in. on arrival at airport he explained the situation and that he had originally booked with them to return to prestwick later in the week and would they be able to print boarding cards. they were very unhelpful and then charged him £150. totally unbelievable. | 1 |
Grupo AirFrance-KLM | Brought a flight from Bucharest to Ibiza (round trip with Amsterdam layover) .... I have checked in baggage from Bucharest to Ibiza (operated by TAROM) and from Ibiza to Amsterdam (operated by KLM though Transavia), but not from Amsterdam to Bucharest (operated by KLM). Tried to purchase check in baggage online (AMS - Bucharest) but they are saying I can not do that and I need to do it in Ibiza airport but the airline that handles Ibiza to Amsterdam is saying I already have checked in baggage for that flight... It is really strange and KLM is offering no answers and no support. 0 stars | 1 |
Vueling | Brought a ticket for my daughter to return back to England from Morocco for a same day flight. Received confirmation of the booking. When you arrived at the airport to check in. We were told that the booking does not exist. My daughter needed to get back urgently. There was no flights for London. I ended up having to purchase another flight and ferry ticket to Spain. Got a taxi that cost me over £200 in total. Didn't receive an email informing me that the order had not been accepted until an hour before the flight. Still waiting for my refund.One star is too much for Vueling. I will never book or fly with them. | 1 |
Jet2.com | Brought to gate quite a while before boarding commenced but I can understand why. In flight experience was fine and staff were very friendly and efficient. Outbound left a little late but arrived on time. Return boarding was delayed due to the vehicle taking passengers requiring assistance was blocking the buses containing the rest of us. On arrival at Stansted there was another shortish delay as a nearby airbridge was low and presented a hazard - both issues were ground handling ones rather than Jet2. | 4 |
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