Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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SAS | Brussels - Copenhagen - Bangkok and back. Not at all impressed by this airline old airplanes and not comfortable. Service rude and if it was not for the Asian vegetarian food I booked it seems to me we would not have eaten anything as food served to other passengers did not look very good. I know other airlines charging the same price for the same flight but giving better service and where staff at least remain polite. | 1 |
Pegasus Airlines | Brussels - Tbilisi. The check in was like a trip back to the seventies and of course the flight was delayed 2 hours. We boarded an extremely worn down airplane which was at a very uncomfortable temperature of around 35c. The flight attendants shouted at passengers ordering them to hurry up. The seats were extremely uncomfortable there was no legroom at all (I'm 1.83 meters) and you had to figure out what the buttons were for at the panel above your head because the signs were completely wiped out. After a very annoying instruction video that was completely unrecognisable we got some further information from the flight attendant and captain again in Turkish and English that was unrecognisable. The entertainment exists out of commercials of items sold on the flight of course again in Turkish and English you can't understand. As the flight to Tbilisi is not direct we landed at Istanbul. Then we boarded an airplane that was more modern flight attendants were far friendlier but they sadly also spoke very bad English as did the captain but the flight was reasonably comfortable. I would rather cancel my holiday then fly with this company again. | 2 |
Wizz Air | Brussels Charleroi to Bucharest. Extremely disappointed for a simple reason: I chose online checkin but had no reminder in the pre flight or confirmation email that failing to check in online 3h before departure who lead to a charge of 35 euro at the airport. As a company you have a duty to serve your customers, and to send a reminder a few days before the flight to remind customers to check in online would have been a good idea. I am very upset to have had to pay extra just for checking in, which takes 5 minutes at home, but costs 35 euros at the airport. The price is ridiculously high, unjustifiable for the service, and your failure to remind customers of this extra cost shows poor judgement or greed. | 1 |
Grupo IAG | Brussels to Bangkok via London. Club World from London to Bangkok on 17 Nov 2019, seats 15C and 15D. It was a Boeing 777, with a 2-4-2 seat configuration in the business cabin, which gives the cabin a crowded impression. The seats are comfortable, with a flat bed (+mattress!), good selection of entertainment, although a rather small screen. The food menu offers different choices of starters, main course and desserts. The food was disappointing, I had smoked salmon as a starter, and British Beef as main course. My soup was cold, mybeef was overcooked) and quantity was economy class-like. The service is very friendly, but not personal. I’m used to be adressed by my name when I fly business class. While serving the meals, they forget serving me wine. The amount of cabin crew is not enough for a crowded business class cabin. After dinner I went to sleep. The seat is turned into a real bed, with an extra mattress and a good pillow. The space is narrow, it is difficult to make the bed. Once the bed is made, there is no place to put personal stuff. I had a real good night of sleep though. If your seat is not at the aisle, you have to step over someones legs to go to the toilet. The toilets are small and simple, not cleaned frequently enough. When I woke up, breakfast service was running. The breakfast is good. Yoghurt, pastries, fresh fruit, and a full English Breakfast. Overall, British Airways World Club is a rather standard Business Class, lacks personalized attention and lacks the feel good experience. If BA wants to compete, they have a long way to go. I hope they can make it up a bit on our return flight. | 5 |
Vueling | Brussels to Barcelona. I give Vueling 1/10, because the website does not allow for negative marks, otherwise it would have been 0/10. Funny enough, I did not even get on the plane. And I will now try to never ever get on a Vueling plane. While standing in line at the gate with the aircraft visible, my 21h20 flight was cancelled 5 minutes before foreseen boarding time. No explanations given but a quick message through the speakers « go back to departures hall and find a booking desk ». Knowing there was an SN Brussels Airlines flight for Barcelona the next morning at 06h40, I first made sure to quickly book one the 4 last remaining seats with my smartphone. Not having checked in any luggage as per a good habit, I then just left the airport, avoided mingling with the 200+ passengers who were now angrily shouting at the booking desk in the arrivals hall, and I checked into the nearest hotel. About 2h later, I received an email from Vueling with my boarding pass to Barcelona the next day, leaving in the late afternoon from ... Paris Orly, about 375km from Brussels! Worst airline ever. | 1 |
Vueling | Brussels to Barcelona. It is a disgrace that this being my third trip with Vueling in three months this is the third time that the trip is delayed without any notification from the company unless being asked to. It is very frustrating not only that they are so often late but also that it seems that they do not want to take responsibility by avoiding telling the customers the real updates, which are bad news | 3 |
Pegasus Airlines | Brussels to Beirut via Istanbul. I will avoid if possible. 40 min delay and broken seat, customers that use this are also terrible, caused extra delays. I bought last minute (expensive) tickets so value for money not good | 5 |
Eurowings | Brussels to Berlin. Very outdated seats, worn out and dirty. Worst food I had on the airplane. No proper warnings about delays. 20 mins after the boarding time, they announce a delay by printing the message on the screen without proper audio announcement. Continued delaying every 1h. Just tell us upfront. | 1 |
Wizz Air | Brussels to BudapestBrussels to Budapest. For sure my last trip with Wizz Air. An all over "no good" experience. Its a shame that they can continue with treating people like this. In the early years it was really ok but the "shareholder" pressure is apparently too high to show some more respect for the customers. Pity. I wish them the worst. Cabin staff were ok! I have to say that. Maybe they should leave the company before it is to late. | 1 |
Turkish Airlines | Brussels to Dar es Salaam via Istanbul. Very disappointed in Turkish Airlines. Cabin crew very unfriendly, cramped seats, no choice in food. 7 hour flight from Istanbul to Dar es Salaam was on a 737-900 plane. Plane was too small with cramped seats. I do not recommend this airline. | 4 |
Grupo AirFrance-KLM | Brussels to Delhi via Amsterdam. We had a lot of troubles with our visa, luckily everything got solved the last minute. Unfortunately this meant we only had 20 minutes to catch our transfer flight to Delhi in Amsterdam. During the flight, we were updated by the sincerely concerned stewardesses Laura & Melissa who did everything they could to help, Captain Tromp was amazing: arrived in Amsterdam, he guided my wife and me personally to the second check-in, as he knew we wouldn't have made it that quickly without the authority of a captain next to us. We are extremely grateful for the efforts of an amazing, empathic KLM-team. | 9 |
Grupo IAG | Brussels to Dublin. I fly quite a lot and have flown with Aer Lingus before but on my last couple of flights I arrived to my seat to find it covered in rubbish from the previous flight, including food and used tissues on the floor. Other than that I usually enjoy my flights with them but they really should clean up their flights. | 6 |
Air Europa | Brussels to Havana via Madrid. We had a delay which made us miss our connecting flight. No information was given during the flight, we had to figure out ourselves how to get to the customer service desk in Madrid, where we waited an hour and a half in line. We got a reschedule to the next day. Until today I am waiting for a compensation conform the European legislation. Until today they keep trying to avoid taking their responsibility. The flight back the airplane was dirty, late and the staff didn't get the ticket system started so gave us handwritten tickets and luggage stickers. A free seats policy is a recipe for disaster, yet this company didn't consider this. My luggage got lost in Madrid and returned to me day afterwards. This wasn't surprising as our plane yet again had inexplicable delays and we had to run to catch our connection. The staff was so friendly to advise us to run to the other terminal after wasting time handing out tickets in the arrival hall one by one. The terminal was a 20 minute run away. Horrible experience, horrible customer service. | 1 |
SAS | Brussels to Helsinki via Copenhagen route that I flew is dominated by Finnair and SAS was the only airline offering it in a decent price and with a decent change over (of around 1 hour). There were no problems with the aircraft and it left on time. The cabin crew was nice, however, no food was offered on the flight for free and only coffee or tea was complimentary, not even water! If you need to fly this route I would recommend a flight with Lufthansa via Frankfurt or Munich. There was wifi onboard but it was an outrageous price! | 5 |
Turkish Airlines | Brussels to Istanbul via Beirut. We have been failed by this horrible airline in so many ways. To start, we have booked our Christmas tickets on July 1st to secure a place for a fair price. The night before the flight. We go online to check in and discover that our connection flight from Istanbul to Beirut has been cancelled and we were automatically put on the previous connection flight that leaves before we arrive from Brussels. The system allowed the check-in and did not see anything wrong in the combination of flights. We call the customer service to make a change of flight three times and in all times the agent was unhelpful, unready for a conversation, and insisted that if we wanted to make it to Beirut, the only option would be leaving on the 23rd of December to arrive on the 24th, knowing that our initial booking was departure and arrival on December 21st. The only other option given was to fly on the 25th or get reimbursed with the ticket price paid in July to be able to buy a new ticket on another airline the day of the flight, which of course you understand how ridicule this is. So being scared to miss the opportunity to see my family this Christmas, we took the 23rd December option. After that, I researched more thoroughly the options and discovered that they were other options that made us get in time for our connection flight on the 21st, with available seats, that the agent had not only not offered, but also assured there were none. I confirmed with another Turkish airlines agent the availability of taking this flight I found, me, the client, who did what they were supposed to do if they were competent. However, now that I had agreed on the change of ticket for the 23rd, to be able to make my new change, policies applied all of the sudden, when they were completely at fault since the beginning. To make the change we had to pay a 100€ per person plus airport taxes plus the difference in price for the tickets which changed from 360€ per person to 680€ per person, which is completely scandalous since so far, all problems come from a failed system that never notified us about a change in flights, an agent who didn't do his job, and a customer service that is completely indifferent. To try to rectify the situation, I have stayed awake from the 20th night till 8am the next day, supposedly drafting a claim with the claim center without any proof of that, having the agent give me repetitively robotic textbook answers and telling me to wait. After staying awake, we never heard back from our urgent request. Missed our solution option with the plane leaving. I stayed on the phone trying to take the next available solution. Our file is "still in process" with no solution, missing all our option to get there before the 24th. This company behaves worse than a low-cost airline. Insults the customer and their intelligence. Hires people who neither have the proper English nor the empathy to deal with a client. Is frustrating and shameful. I am missing important family moments I have planned for months ahead because of this airline, its system, its employees. As for recommendations if you want to go to Beirut. Pegasus, a low cost, is much more efficient and respectful. Middle East airlines was definitely a good experience, I had a problem once with Aegean airlines, but they solved it on the spot not leaving for me room to complain. | 1 |
Turkish Airlines | Brussels to Istanbul with Turkish Airlines. Not a fast check in and used the fast track for security in Brussels. Tired old SN loung, which needs revamping. Good staff though. A231 with 3x3 seating and middle one free. Excellent on board staff and poor food. Return leg used the fast check in, best I have ever used, private entry for C class to the lounge with exclusive security and passport control. Lounge is fabulous but always busy. This time not remote gates, so a little bit of a bliss. Seats were 2x2 which some A321 have, and to me they are the best C class in Europe. | 7 |
Turkish Airlines | Brussels to Istanbul. I think Turkish Airlines has by far the most unpleasant, rude staff. They are never friendly and looks like they are always frustrated. My friend and I were travelling together. At the check in they told us you will know at the gate what seats you will be seated on, we can’t tell you now!. We arrive at the gate and of course we are not seated together and not only the staff didn’t help at all, they were super aggressive. It is the last time I will fly with Turkish Airlines. Honestly all I hear about this airline is negative. Not sure how they are still functioning. | 2 |
Lufthansa | Brussels to Kiev via Munich. LH 2291 arrived at 19.10 to G gates. LH 2546 departure at 19.50 from L gates. Since I had the Ukrainian passport I stayed in the long queue in passport control for half an hour. I had run after passport control, but there is a train I had to wait between the gates and it was impossible to accomplish in less than 10 minutes. I was under the gate at 19.48, the gate was closed. The guy on the gate was nice. He gave me the advice to go to the support desk to handle the situation. After 5 minutes I was at the desk. The person who handled my issue wasn't sure what to do, I have been told that there are no flights for today. I got a booking for tomorrow's flight. I agreed on this and asked the supervisor lady where I supposed to stay for this night. I received the answer that this is my problem and I should be happy with the booking I have. I explained to her again that it is impossible to run all that way including passport control for 40 minutes. I received an answer that this is not airline problem, I have a Ukrainian passport and can't pass passport control fast enough. | 1 |
SAS | Brussels to Kiruna via Stockholm. SAS claim they are a full service carrier, but they don't mention there are no food/snacks provided during the booking of the ticket. Only free tea/coffee offered. Even you want to pay for a meal, they don't have extra prepared. On the way from Brussels to Stockholm, I sit close to the back of the flight. The tea/coffee service was so slow that when it arrived to me, they were starting to prepare for landing. Moreover, there was a sharp piece of metal under my seat, which cut my jeans and hurt my skin. I told it to one crew, but she didn't apologize or take some actions like help me changing to another seat. When flying back to Brussels from Stockholm, things are even worse. My suitcase is seriously scratched. Even though I put a protection cover over the whole suitcase, the cover itself was broken with several big holes. The price of the ticket really isn't worth the service, I don't feel they have better service or attitude than some cheap airline carriers. | 1 |
Vueling | Brussels to Lisbon return and the flights were delayed 1 hour in each direction. The staff was friendly, the aircraft clean and seats were comfortable enough for the length of this flight. For myself it was a normal flight, nothing to say against Vueling. | 7 |
Grupo AirFrance-KLM | Brussels to Lome via Paris. Perfect service, professional and with good mood and humour. As usual excellent meal and As usual excellent food and drinks. The crew takes the time to talk, to make your trip as pleasant as possible. | 9 |
Grupo IAG | Brussels to London. We were not given a seat number upon check in and were left waiting outside the gate for the boarding passes to be re printed without any explanation. Everyone else with a boarding pass was boarding whilst about 50% were just looking at the operators thinking what is going on. Extremely poor communication from the airline to and from the airport operators. | 3 |
Grupo AirFrance-KLM | Brussels to Lyon via Amsterdam. Excellent flight. Friendly crew, frequent flight update from the crew. Very satisfactory snack and drinks. Departed on time, arrived early. Plane very clean and well maintained. I recommend this airline. | 10 |
Iberia | Brussels to Madrid. The experience was of such a kind that next time I will take another airline - the difference in fare between economy and business is substantial so I think passengers are entitled to receive something decent for the amount paid. The breakfast did consist of 2 wrapped packages of 25 g of some cold cuts, one croissant and one small yoghurt - no sign of fruit, jam, butter or decent bread - when asking a second cola zero with ice I got a look if I was asking for a bottle of champagne. Disastrous for business in full - very unfriendly FA - flight took some delay only positive fact was that the gates for connecting flights were announced. | 2 |
Grupo AirFrance-KLM | Brussels to Miami via Paris. This trip was the worst airplane travel experience I have experienced with an airline. Departure more than hour late from Brussels. Delay that ended at the stopover at Charles de Gaulle which left only 40 minutes for changing terminal, saving my golf bag that Air France did not want to take from Brussels because luggage out of dimension. At Charles de Gaulle, the operator, following a telephone call that she gave in our presense, was assured that the golf bag would be on our plane (AF90) despite our late arrival at our stop over joining the M50 boarding gate with shuttle to Terminal M and run to the end of the 300 m long hall where M50 gate is located without any help with electric car. After landing in Miami, waiting 45 minutes in the plane before a door could receive the passengers. After the customs formalities, waiting for the arrival of my golf bag. After +/- 45 minutes we were told that my golf bag was not on the plane (like 65 other luggages). Air France Miami assured me that my luggage would arrive the next day (Friday March 2). From there, it was only disappointment on disappointment because the luggage was not there the next day nor the day after. After multiple complaints, phone calls from us, it became apparent that the situation on the Air France’side was no longer under control since a mundial research had been launched. As a result, I bought what I needed to be able to practice the sport for which we are in Miami. Air France had assured me, in a mail, that the Company would refund me on the basis of the supporting documents. I sent the vouchers. After 6 days, the luggage was found and now, the Company tells me that they will refund only 20,7% of my expenses. The position of Air France which is intended to be a major airline is at least astonishing or intolerable. So I expect the full refund of my expenses. | 2 |
Eurowings | Brussels to Milan Malpensa via Stuttgart. The overall journey was fine and both flights were on time. The aircraft was actually the same, an ageing but well kept Dash 8, that I suppose before belonged to AB. The staff was kind and professional, the service is buy onboard but not stressing. I fly quite often with Eurowings and generally I am satisfied. Also, the flights count for LH M&M status. I would recommend Eurowings at least for European flights, for long haul I can't judge. | 8 |
Lufthansa | Brussels to Munich in July 2019 was a very professional and comfortable experience. From easy and polite check-in at Brussels to the goodbye at the cabin door upon arrival by excellent cabin crew, the service is seamless. Seating is decent for a 1 hour 4 min flight and they offer a snack Or Brunch. Lufthansa is superior to other European carriers and I would like choose Lufthansa for my next European tours. Thoroughly recommended, flight was delayed 33 minutes due to some technical problems. | 10 |
Lufthansa | Brussels to Munich. Apart from a delay with the departure I enjoyed my flight. Unlike other European Airlines, food and drink is included. A sandwich was quite OK for such a short flight. The staff were friendly and efficient and went out of there way to help passengers who had issues catching connecting flights. There was no IFE, which is no big deal for such a short flight. | 7 |
Wizz Air | Brussels to Skopje. Printing boarding passes without seat reservation for outbound flight is not possible. This is due to a technical problem in the Wizz Air software for “check-in†(clicking on the button “check-inâ€, my display gets darkened without any message and nothing happens anymore). I created a complaint because I had to pay 75€ fee at the Brussels Charleroi. Wizz Air answered "that the page www.wizzair.com works properly and is constantly monitored by Wizz Air IT department and we have not recently made a note of irregularities and they did not accept my complaint. I think there is indeed no problem with printing boarding passes when you take a seat reservation and you when you pay for it (but this is not possible). | 2 |
Wizz Air | Brussels to Sofia. Wizz Air is the worst experience every time! Their competitive prices attract you, but once at the airport you sometimes pay double the price of your plane ticket. I use wizzair every year to go to Sofia to see my family and every time I get fucked up. If it is too big a bag, a problem of online check-in I find myself paying up to 70€ more. Sometimes to pass online check-in you have to select seats on the plane, but you have to pay 35 € / person. This time, because the plane was advanced one day, there were problems with online check-in. My husband and I decided to go to the airport earlier to avoid paying the fees. But there again we had to pay € 70 to print our tickets! A shame "We understand but there is nothing we can do the service is blocked". In addition to uncomfortable planes, barbaric schedules, absent customer service, there are delays and cancellations every time. And in the end we pay as much as a normal first class plane. Wizzair is the worst experience every time. They make every trip painful. Wizz Air est à chaque fois la pire expérience! Leurs prix compétitifs vous attirent mais une fois à l’aéroport vous payez parfois le double du prix de votre billet d’avion. J’utilise chaque année wizzair pour aller à Sofia voir ma famille et à chaque fois je me fais avoir. Si c’est un sac trop grand, un problème de check-in online je me retrouve à payer jusqu’à 70€ en plus. Parfois pour réussir le check-in online il faut sélectionner des places dans l’avion, mais il faut payer 35€/personne. Cette fois, parce que l’avion a été avancé d’un jour, il y a avait des soucis de check-in online. Mon mari et moi avons décidé d’aller plus tôt à l’aéroport afin de ne pas payer les frais. Mais là à nouveau on a dû payer 70€ pour imprimer nos tickets! Une honte « Nous comprenons mais on ne peut rien faire le service est bloqué ». En plus des avions qui sont inconfortables, des horaires barbares, un service client absent, on a, à chaque fois des retards ou des annulations. Et au final on paye aussi cher qu’un avion normal en première classe. Wizzair est la pire expérience à chaque fois. Ils rendent chaque voyage pénible. | 1 |
SAS | Brussels to Stockholm return. New clean A320 Neo aircraft, staff nice and friendly, both flights on time, Arlanda airport is such a quiet and nice place. I like Scandinavian Airlines. | 9 |
Eurowings | Brussels to Stuttgart. No complaints at all. Polite crew and flight on time. Exactly what I expect from such a short flight. That said, this was the only positive experience I had with EW. Unfortunately our baggage didn't make it to Stuttgart. I then announced my baggage as lost at the Eurowings counter. This person however didn't feel responsible for customer service at all. He took the details of the baggage and then told me to call a number for further arrangements with Eurowings. Back in the Hotel, I called Eurowings. I was told that my suitcase hadn't been found yet and they'd notify me of status changes. of course I didn't have any clothes at all, so shopping for clothes was necessary. Asked them if there's a reimbursement policy in place. The person I talked with tried to avoid this topic. It seems there's a policy in place that staff should intentionally misinform customers so that no payments need to be made. Only after several intense demands from my side, they let me know there's indeed a policy in place and reimbursement would be made. The next morning, I received a happy email and was told my baggage got found. I then called Eurowings again. Said they'd deliver it in the next 5-7 business days! What is wrong with them? Again, it is all about saving money. Only after almost threatening them to seek legal help, they suddenly found a way to deliver it even on the same day. Next, I provided Eurowings my expenses via the email address they asked me to send it to. No single response after 1 week. Only after calling them one week later, they again realized they had my email in their inbox. It took them 2 months to finally confirm they'd reimburse my expenses. I was told they would wire it to my bank account (details had been provided in my initial email so no excuses possible). Again Eurowings was unheard of for the next 4 weeks with no payment received. 2 days ago, I emailed them again and told them I would advance with legal help to get this resolved. Not even 12 hours later, I received the wire, that tells you a lot about this airline. Do not expect they would try to help you at all. You have to fight for everything and it even requires "threatening" in order to eventually get your compensation. All about saving money and trying to exhaust their customers, customers are completely irrelevant. | 2 |
Grupo IAG | Brussels to Toronto via Dublin. By far the worst company I have ever experienced. There is zero customer service. Not only they lost our luggage but it seems like they are not even dealing with the issue. We tried to reach out to the company (and the airports) by phone and by email dozens of times every single day for the last 7 days but no one is even answering. This company seems to have a massive operation issues with a lack of staff. Such a company shouldn't even be allowed to operate. If you think that Ryanair is the worst Irish company, trust me: you're wrong. | 1 |
SAS | Brussels to Tromso via Oslo. The problems with this airline just keep on piling up. This airline deserves to become a 2-star airline. Their group department are the most arrogant and non-customer service oriented people I've come across. They don't care at all how your group is seated. It is apparently completely normal to place parents and children 10 rows apart, the same for couples or friends traveling together. Even though the flights are full, they still dare to say "try to arrange it at the airport". No possibility to arrange this online, the group department pretends to be deaf for your arguments that such an approach is just welcoming big problems. Then the other advice "arrange it on the plane itself". Yeah right, playing musical chairs with 50 people on a single-aisle plane. I just wonder these people see what nonsense they are telling. SAS Scandinavian, they get you from A to B, but that's about it. Try to get your luggage back! One of our bags didn't arrive. Nobody can tell you anything, whereas the website obviously doesn't work either since it's not at all updated. The helpdesk gave me at least 3 non-working numbers. | 1 |
Lufthansa | Brussels via Munich to Seoul with Lufthansa in business-class. I decided to retry it since it was the best flight connection and LH flies the new A350 on the route. Lufthansa business class remains among the worst in the industry. They put 6 seats across in one row which means seats are narrow with little to no privacy and very uncomfortable. There is only a small divider with the footrest of the next business class seat, which is unacceptable in my view. I found the food of poor quality as well which made the overall experience poor despite the friendly attitude of the cabin crew. I will certainly avoid flying Lufthansa on long haul in the future since other airlines offer a much better business class product. Seat comfort and food are really not up to business-class standards at Lufthansa. | 1 |
Wizz Air | Brussels-Budapest. Planes new with leather seats. Our flight delayed like many people commented here yet only for 30 min. Cabin crew were nice and helpful and their onboard menu is not expensive. Budapest airport T1 is one of the best low cost airports I have seen with free wifi and helpful staff. Good value for money better than Ryanair cheaper than EasyJet. | 9 |
Iberia | Brussels-Guayaquil (via Madrid and Quito) at 6/7/13 and return from Quito to Brussels (via Guayaquil and Madrid) at 27/7/13. Flight from Brussels to Madrid operated by an Airbus 321. Lots of legroom food and drinks for purchase. Boarding in zones and on time departure. Intercontinental flight to Guayaquil with a stop in Quito was operated with an Airbus 330-200. No individual entertainment and lesser legroom than on the flight from Brussels to Madrid. Flight from Madrid to Quito was 11hrs 10mins long. Boarding in zones started on time but plane left the gate one hour late. Food was average and FA's (none were smiling) were not seen between the meals. Landed in Quito an hour late. Announcement made that passengers for Guayaquil must leave the plane and wait in the lounge in Quito. For the short hop to Guayaquil (30 mins in the air) boarding was again well organised and the captain apologised for the delay from Madrid. Arrived 50 mins late in Guayaquil. FA's friendlier on that short hop. Return from Quito. No departure tax was needed to pay because everything was included in the ticketprice. Same old plane Airbus 330-200 service and entertainment (showed only 2 films instead of 3) and also the legroom was the same as at outbound flight. Departed in Quito and in Guayaquil punctual and we arrived 10mins early at the gate in Madrid. At the stop in Guayaquil we had to again leave the plane and go trough security. Punctual departure to Brussels with an airbus 321 with more legroom than the intercontinental flight. Food and drinks for purchase. Arrived at Brussels 20mins early at the gate. Luggage arrived at the same time when we arrived at the luggage claim area. | 4 |
Vueling | Brussels-Valencia. Fares below the other company but all the options that you choose have to be paid extra : if you choose your seat if you pay by credit card if you have luggage etc etc. It doesn't look cheap anymore. Moreover I had to add a luggage to my reservation and this cannot be done online. I had to call the customer service - which charge you around 0.5 cents/min - and waited about 5 minutes without being helped. I used to be a fan of Vueling but not anymore. | 1 |
Ryanair | Brutal customer service, i sent an email days before a flight was to leave due to a bereavement. Then I sent another you are waiting weeks for a response and no joy. All my family are frequent flyers I had the proof still no reply . Brutal .Fantastic low cost flights with no aftercare .I wouldn't have expected anything else with all the bad press | 1 |
EasyJet | Brutal service | 1 |
Ryanair | Brutal. No refund from four months ago. No way of speaking to them. Absolute crooks. | 1 |
Iberia | Bruxelles to Bordeaux via Madrid. We left 45 min late from Brussels and arrived 40 min late in Madrid. I had a connection flight to Bordeaux but after running in the airport I was too late for boarding and they denied my entrance. No information from the stewards about what to do after landing was given, during the flight from Brussels to Madrid - after getting off the plane no Iberia employees to answer simple questions - when arrived at the gate and denied from entering the plane, no explanations about what to do were given. They told me to go back to where I was from to deal with the Iberia desk already full - on the way back, I asked for directions to Iberia employees but none could give me a clear answer. | 1 |
Ryanair | Buch of thiefs, if you think you are getting a cheaper flights, that's just an illusion. You are paying in all the different ways.And don't start me on refuns...And customer service - lies lies lies, I don't understand how one would work for such company. | 1 |
Wizz Air | Bucharest (OTP) - Malta (MLA) return. Very good value for money I have travelled with them a lot of times and I'm very happy to say I consider their service quite good keeping in mind that this a ULLC airline. You get what you pay for if you don't need a checked-in bag or on-board catering you don't need to spend your money on it. I have not experienced any unreasonable delay although I have travelled with them 30+ times in the last couple of years. The FA's are nice and welcoming the boarding takes place fast thanks to the small cabin bag policy and none of the seats can be reclined. The ground services are good as they use the main airport in Bucharest (OTP). Smaller airports like Treviso or Cuneo can be crowded while you are waiting to board the aircraft but this compensates with faster security checks. My best flights were from Bucharest to Madrid Barcelona Ciampino Bergamo Eindhoven Charleroi Catania Malta and I will soon travel on the new flights to Malaga and Malmo. If you are looking for a fast no-frills way to travel WZZ is a good choice. | 10 |
Vueling | Bucharest - Barcelona - Aalborg. Both my flights were absolutely event-free and quite pleasant! We took off on time (a minor 10 min delay from Barcelona as they had to unload luggage for a couple of passengers that missed the flight). Both take-offs and landings were smooth. Food on board was fair-priced I ordered a menu with a sandwich 0.5l drink (coke) and a snack (Pringles) and it all cost 8.50 euro. For a low-cost airline I think the service and flight was very good. The only reason I'm not rating it as great is because they did nothing outstanding. The only inconvenience was the checked-in luggage policy: regardless of how many bags you bring the weight limit is for the sum of all your bags and it's only 23 kg. Unfortunately I found out about this after paying 34 euro for a second bag (for 2 flight segments) and did not get a refund after deciding to bring just one bag. So pay attention to this aspect! If your checked luggage exceeds the 23 kg allowed you'll pay 12 euro / kilo. | 9 |
Wizz Air | Bucharest to Catania. WizzAir is claiming to be a low cost but extra and hidden costs make it the same price with reputable airlines (and other companies do care about their customers) They don't care about the customers and in the middle of the coronavirus outbreak in Italy they just don't want to refund or cancel the tickets. They tell me "better to buy Flex next time" Don't worry Wizz Air, I will buy from another company next time. Bad service, bad attitude and will never choose them again. | 1 |
Turkish Airlines | Bucharest to Dubai via Istanbul and back. The flight from Bucharest to Istanbul was ok, only 55 minutes time, but they provided snacks and drinks which is wonderful considering the flight time. Istanbul to Dubai on Boeing 777-300er, new plane and excelent cabin crew, they served dinner and beverages. The flight was on time. On the return leg, Dubai to Istanbul, the aircraft was Airbus A330-300, with a 2-4-2 configuration, which was better for us. The plane was a bit older than the previous one, but the entertaining system was ok, plenty of choices to watch. Cabin crew were wonderful, you can tell that they are hard working and also very professional. The only inconvenient is Ataturk airport because it is too crowded, there are a lot of flights departing and landing at the same time and you have to spend a lot of time in the aircraft untill take off and also after landing which causes delays. There weren’t any problems with the luggage, but I think that the ground staff that handles the luggage should be more careful as the suitcases came a little bit damaged after the flights. I saw that they are throwing them quite hard when handling. All in all, I would recommend Turkish Airlines. | 8 |
Wizz Air | Bucharest to Gatwick. I wish I could give it 0 stars because it doesn't deserve 1 star. This is the worst airline we have ever flown with. In the past 6 months, I have had one flight delayed by 3h, one flight cancelled within 1h of departure with no explanation and with alternative flights offered 2 days later. Like we have not got jobs to go to. I have complained directly to them to claim the european inconvenience payment of €400 per person and they claimed 'extraordinary circumstances' in both situations. We went through a law firm and they managed to get our payment for both cases. Recently, they have also changed the luggage on board rules and supposedly, they take all small hand suitcases to hold. We boarded the plane among the first 10 people and our suitcase was taken to hold. There were at least 30 suitcases (we counted, and we stopped counting after a while) which were taken on board after we boarded. So what is this s#1t? If only a certain number of suitcases are allowed on board, why don't they offer to allow people to check their hand luggage in advance? The staff have always been incredibly condescending and there seems to be a lack of training across the company as we have always been given contradicting explanations for the concerns we have raised. They really need to get their act together. I'd definitely recommend paying a little bit more to buy a flight with any other airline. | 1 |
Wizz Air | Bucharest to Luton. Every time when the departure is from Bucharest the staff that is checking the tickets is very rude. All the rest is ok. They always find problems to your luggage and this is happening only from Bucharest. | 2 |
Wizz Air | Bucharest to Luton. From start to finish the experience was beyond unsatisfactory, even for a budget airline. The customer service was astoundingly bad, if existent at all. Our flights were delayed on both occasions without any communication. We paid above average prices for a below average service. Never do we leave reviews but we need to warn you not to fly with Wizz air. Unless you want delays and to be ignored. | 1 |
Wizz Air | Bucharest to Luton. The overall onboard experience was pleasant. My WIZZ Flex ticket allowed me to choose an emergency exit row seat (26F) with ample legroom. This seat however does not have a window and I bumped into the person next to me several times due to the insufficient seat width. The cabin crew were very friendly and welcoming throughout the flight. There was a good selection of food and beverages available onboard and they were reasonably priced. When I arrived at the gate for this flight we were informed that the flight was delayed but unfortunately no passenger announcement was made to explain why. When I asked the employee at the gate they told me that the expected delay would be an hour. An hour later, we were told that our flight would depart from a different gate and we made our way to the alternate gate. We then waited another hour with no announcements made before the boarding process commenced and we were able to get on the buses. It was only once we had boarded our aircraft that we were told that the delay had been caused by a maintenance issue and that the pilot's windscreen had now been repaired. I understand that safety is paramount but I was still frustrated by the lack of information on the ground. If we were given a more accurate delay time and and actual reason for the delay back at the gate I would have been content. We finally departed 2.5 hours after our estimated time of departure. Also, the boarding process was hectic and the ground staff should have been more clear regarding priority boarding. The announcements that they did make were unintelligible and could not be heard. I would fly Wizz Air again as they are cost effective and their overall onboard product is good, but it does have to improve upon the ground service that it offers. | 7 |
Wizz Air | Bucharest to Luton. Very disappointing! I came from the UK to Romania and had no issues. However, on the way back, I had the worst flight experience! Bucharest staff tried to charge me for extra luggage, which I paid 20 euros for. When I got to the gate, they said that I paid the wrong amount, that I should have paid 25 euros and that now it is late and I should pay 60 euros instead. I started explaining that it was not my fault, but they did not admit that the mistake was theirs until another gentleman came over and offered to pay for my luggage. This was the last time I travelled with WizzAir! | 1 |
Turkish Airlines | Bucharest to Newark via Istanbul. Let me begin by saying that I have flown TK Airlines since 2004 but this was definitely my last time flying them. In 2019 my father got severely ill and I have booked a same day flight from JFK to OTP via IST. The first flight to IST was 3 hours delayed and we got late for the second flight. We were 5 people on the same flight going to the connection. Even though plane was still at the gate we were denied boarding. I begged them to let us thru that I had an emergency but we were booked on a flight 7 hours later. Needless to say my dad passed away 3 hours before my arrival without the possibility of saying our goodbyes. Now back to my May 2, 2022 flight it was a horrible experience. I have booked my ticket 3 months in advance to be able to get seat 2A. As soon as I boarded the plane and settled in my seat, seat 2B passenger came and asked me to switch with his female companion who had 5A because they were just upgraded and had no seats together. I told him I rather not as the seat is located next to pantry closet, galley and toilets but he quickly went to a flight attendant and spoke Turkish and in less than a minute I was ordered not asked to change my seat to accommodate. Once I was obligated to move to 5A I realized that nobody was seated on 5B cause boarding was complete. I asked why was I moved when they could have both seat on 5A and B and I was bluntly responded that they preferred row 2. Are you kidding me I paid several thousand dollars for the ticket to be taken my seat away. Then once in the air I have tried to recline my chair which to my surprise was not working. I called a flight attendant and after a few unsuccessful tries of her own told me I should have told her the chair wasn’t working while we were on the ground to have the ground crew fix it. Who reclines their chair before take off? Or was it my fault that their chairs were broken. She told me that I could sleep in 5B and walked away. A while later the passenger in front of me 4A discovered that his seat was broken as well and guess what to our amazement he was offered to sleep in no other than 5B. He declined saying that if he sleeps there were would I sleep. When service started the attendant bringing the drinks came up to row 4A and B than turned around and went to the E,F side of the plane skipped me as I wasn’t there. When food was brought out I asked for drinks as I was skipped and she told me to give her couple of minutes cause she is busy. Toilets were very dirty you can see they weren’t clean properly. All in all worst experience in any businesses/first class airline I have ever flew on. I tried to give them the benefit of the doubt many times. Being married with a Turkish guy and knowing Turkish hospitality this airline doesn’t represent their country well. Concluding this I will never fly Turkish Airlines again. | 1 |
Wizz Air | Bucharest to Oslo. I flew WizzAir, June 2019, and it was my first flight ever. Despite all the bad reviews, I had a wonderful experience with them. I had the Light “plan†selected with Wizz Priority added. I had no issues or whatsoever regarding my cabin luggage (did not have any checked-in baggage), the process at the gate went smoothly and very quickly (might be worth mentioning that on both outbound and return flights, the gate opened with a delay but regardless, everything went pretty fast afterwards). You only get priority when boarding the bus and at the gate, when they do the check-in, not when boarding the aeroplane like one may think. The cabin crew were very friendly and helpful, the outbound flight was extremely smooth, no turbulences at all, the returning one had a few moments where it was slightly shaky. Yet, it was all good. The online check-in process was very easy. Be aware that if you do not check-in online, you pay a fee for the airport check-in. As for the luggage again, they even let this woman with a bag that clearly exceeded their dimensions limit in the cabin. Maybe she got lucky. Overall, I would fly Wizz again and I will in December, the same route. Absolutely love it. No “hidden†or “extra†fees as long as you read their rules carefully. For everybody else complaining, it is a low-cost company after all. Comparing it to other low-cost companies, I find Wizz the best when it comes to fares and services and everything else. It cannot get better than this. | 10 |
Vueling | Bucharest to Palma de Majorca via Barcelona. Extremely bad experience, first time flying with this company and it was a great fiasco. Have bought the ticket 2 months in advance just to be sure I’ll be on time for a cruise in Palma de Majorca which cost was 2000 EURO. Vueling kept the flight opened for overbooking and I was kept in standby list for 2 hours. Then I was announced that my flight will be rescheduled for the next day. As I was losing the cruise, I was obliged to buy another ticket for 1300 EURO one way to Palma de Majorca ( on the only flight that was available) just to make sure I will make it for the cruise. The company’s employees did not care at all about my urgency to get to the cruise. They didn’t provide any feasible solution so I had to find one by myself. I will never choose to fly with this company again! I will also advise everybody to keep away from this company. Totally not professional! Worst ever experience. | 1 |
Grupo AirFrance-KLM | Bucharest to Paris. Air France, economy class, AF 1889 March 12th 2022. The Flight Attendants are overall welcoming and helpful. The Airbus A320 has a clean cabin. The seat feels narrow, although it's mentioned that this is a 32' X 18' seat - better than the unacceptable 30' X 17' that many airlines (including Air France) dare offer, even on long-haul flights. Departure on time. Coffee or tea and one very thin sandwich. Arrival on time. Overall a good experience, mostly thanks to the welcoming crew onboard. However, as an Aeroflot (SkyTeam Partner) Bonus Member, I'm still waiting for the miles to be credited on my Aeroflot Frequent flyer account, I did mention the number on reservation and the number is mentioned on my boarding pass. | 8 |
Wizz Air | Bucharest to Tel Aviv. Bad company, They know how to take money from people. I paid 60 Euros for a 13.5kg baggage and 35 Euros to print the boarding pass in the reception. | 1 |
Wizz Air | Bucharest to Tel Aviv. Worst airline in the globe. Only one check in desk for 230 passengers. They had us waiting outside the aircraft in the freezing weather for their maintenance problem. | 1 |
Grupo AirFrance-KLM | Bucharest to Zurich via Paris CDG. Air France is surprising me lately! Functioning like a clockwork. Both flights leaving at time and arriving early! Onboard service very good, very helpful crews. Only minus was the seat in the A318, on the second leg, which has a fix/blocked back. Sitting on the emergency row, so very good seat pitch. Highly recommended! | 8 |
Lufthansa | Buckle up, folks, because I've got a story that perfectly sums up why Lufthansa should be your last choice in flying. If you enjoy stress, frustration, and zero accountability, then, by all means, book your tickets with them. If not, run in the opposite direction! Let's start with the baggage debacle. Yes, Lufthansa lost not one, not two, but FOUR of my bags! They're trying to prove they're the masters of mishandling luggage. And the cherry on top? Their communication was a joke. I felt like I was playing a guessing game with my own belongings. But the real kicker? When I reached out for compensation, they dared to respond with, "According to our record, the baggage irregularity happened at your home airport. Please understand that we cannot comply with your compensation request under these circumstances." Seriously? So not only did they lose my bags, but they also refused to take responsibility for their mistake! Now, let's talk about customer service. If you've ever wondered what it's like to deal with unhelpful, indifferent, and unresponsive staff, Lufthansa has you covered. They've taken a crash course in making customers feel like a burden. Oh, and the fun doesn't stop there. Last year, I had the "pleasure" of going through the same ordeal with Lufthansa's baggage mishandling. You'd think they'd have learned from their mistakes, but nope, they're consistent in their incompetence. So, if you're into mind-numbing frustration, long waits for your lost bags, and dealing with staff who seem to need to learn what's going on, Lufthansa is the perfect choice for you. But if you value your sanity, time, and belongings, do yourself a favor and steer clear of this airline. | 1 |
Wizz Air | Budapest - Belgium - Charleroi. Normal for a low cost flight. However and this is my main complain Wizzair stated sizes for the free cabin baggage that were different (smaller) from any other airline in which I've traveled. In fact when you book your flight you have an option to add a large cabin bag for around 10€fee but and curiously here when you make your booking through Edreams you aren't given the option to add the large bag. Me and my friends had to pay out at the airport 45€each for being allowed to travel with our "universal" sizes cabin bags. Shame on you Wizzair. | 3 |
Grupo AirFrance-KLM | Budapest - via Amsterdam - to Aberdeen. The departures and arrivals were punctual, the flights were smooth and pleasant -- would have been pleasant but there were stressful because of the other conditions. Already at the check-in desk in Budapest they took my small Samsonite hand luggage from me saying that the flight was fully booked and my boarding pass contained a label 'Hand baggage not guaranteed in cabin'. It is a small 2-wheeled suitcase, I have been using it for years, it has never been taken from me. That is, it was not prepared for this kind of transportation (it was not locked, for example). Of course, the flight was not fully booked at all, approx. 70-80% of the seats were occupied, and there's a lot of free luggage space in the cabin. Then the worst part ensued: it was an almost one-hour waiting in a aprrox. 150m-long queue at the gate D8 (the queue stared at D2) with the passengers of UK flights for checking our documents (covid tests, passenger locator forms, etc.). We were not informed at all about what would happen when the time of closing gate was coming. One of the few helpers from KLM told me that there's no any guarantee that I could reach my flight to Aberdeen. In the 45th mintue of my "sojourn" in this queue I got the first sms from KLM, that my flight's gate was closing... Finally, when I was already sure that I missed my connecting flight, another helper of KLM cried around for passengers to Aberdeen then we (approx. 15-20 of us) had to run after her to the gate. It was absurd. I arrived in Aberdeen exactly 24 hours ago, but my suitcase has not. Allegedly it arrived on the board of another KLM flight yesterday afternoon in Aberdeen, I haven't got it yet, I don't want to imagine its condition after this journey. | 3 |
Wizz Air | Budapest to Alicante. I purchased 3 airfares that included advance seat selection, including the front rows. I had selected row 7 for all 3 of us. However, upon checkin we noticed that 2 of us were bumped to row 23 instead (my toddler and I), leaving my husband in row 7. Because this airline charges fees for everything, I think it's appropriate for me to demand some kind of a refund for the advance seat selection as that service was not provided to us in the end. I've sent several complaints to them the last 2 weeks and they are not wanting to handle this. I will never fly this airline again and I'm considering fighting the charges with the credit card company for services not received. | 2 |
Lufthansa | Budapest to Amsterdam via Frankfurt. Again our flight to Frankfurt was delayed by 1 hour. Cabin crew friendly and seats were okay, however legroom on the a320 NEO is less then on the older A320's. Snack was again a small chocolate bar with a drink. Not really a 5 star experience, but okay. | 7 |
Grupo AirFrance-KLM | Budapest to Amsterdam. Today KLM lost a customer, i'll mever flight with KLM again. Thestaff was very rude and forced us to check in our hand luggage while we specifically upgraded to seat in the fronts as premium economy in order to be sure to catch our connection. The flight was late 45 minutes so we made sure to be at the gate early in order to get in as soon as possible. We who were on time have been punished to check our luggage while everyone who arrived late could keep their luggage. Klm's policy to punish people on time and to reward late on is very unfair. | 1 |
Wizz Air | Budapest to Athens. Avoid at all cost. Fine print rules which make you pay ridiculous amount of fees. Flight cost 40 euro, Boarding printing cost: 55 euro. Avoid. Terrible. | 1 |
Wizz Air | Budapest to Athens. They charged me 70€ for my baggage because the wheels were exceeding the check. Normally the charge was 60€. The flight was delayed 1 hour delay.The reason was that the gate was announced 50 minutes before take-off. The gate was something like an openair lane through the rain and cold. Just use another company if your budget is close to the prices of Wizz Air. | 1 |
Wizz Air | Budapest to Athens. Worst experience ever! I booked three tickets online using three different accounts. Two of them were WizzGo and one was basic. I always check in online so immediately after finishing the booking I was trying to get the boarding passes for me and my parents. However, the system would not let me check in for the basic ticket but somehow worked perfectly for checking in the other two. I would get notifications saying that booking was not found and that the password is incorrect. I changed the password but then it would say that I am already signed. I was trying for over 1 hour and then I was trying again the day of the flight. Surprisingly, everything started to work 2 hours before the flight. As a result I never made it to get my boarding pass online and I was forced to pay the extra fee at the airport. The staff was unprofessional and rude , they were ironic and kept saying how it is not their problem if the website was not working. Worst company ever. | 1 |
Turkish Airlines | Budapest to Atlanta via Istanbul. In August I flew from Budapest to Atlanta via Istanbul. The attention onboard was good as was the food. Arriving in Atlanta I found that my suitcase was left in Istanbul. After waiting for more than an hour and a half they told me that they would send it to me the next day but they only brought it to me two days later, so I had to spend 3 nights in a hotel in Atlanta and I could not go to work on Monday. The representative of the company told me to send him the receipts of the expenses he had had that within a period of 3 weeks they sent me a check for that amount. It's been over 3 months now and they have not sent me anything. They do not even answer the emails that I sent them. I think a lack of professionalism and respect towards customers. | 3 |
Wizz Air | Budapest to Barcelona. I was travelling on my own, early in the morning. I gave myself plenty of time to get through to boarding. By the time I reached the front of the queue over an hour had past and I was frightened. This was my first time travelling alone and no one seemed willing to help me, even if I was pleading with them, tears dropping onto their desks as others shoved me aside. It was chaotic and frightening. I asked for help but all the staff were impatient and vague. I missed my flight and none of the staff helped me. | 1 |
Vueling | Budapest to Barcelona. This is the worst airline I have travelled with! Both ways the flight were delayed by hours. Different boarding time were announced several times, because they couldn’t make the first. Both ways the gates were changed three times. Extremely disappointing experience! | 1 |
Wizz Air | Budapest to Barcelona. This was the worst experience. At check in i paid for the express service called Wizz Express priority pass, at that point i was told the luggage i have can be taken with me on the plane. At boarding we were greeted by staff which seemed to inspect each and every travelers carry on luggage by having them put it in a compartment to measure and if it doesn't fit they force you to pay 70 euro to have it checked in. My luggage did fit and i continued to hand over by boarding pass & head outside to the plane. A moment later he tells the guy at the counter not to take my pass & calls me back and says go pay 70 euro to check in your luggage. I explained look how it fits, after 5 minutes trying to get an understanding he pulls out a tape measure and claims that the height is almost a half of centimeter too tall. To sum it all up after explaining him what i paid for he told me to dispute the charge i have paid for in the airport. He sent me to pay the 70 euro. | 1 |
Wizz Air | Budapest to Basel. It was not surprise that again I realized it was a big mistake to use Wizzair (just dates for the flight were convenient). If I accumulate the time I was waiting for boarding for all my flights with other companies this it will be less compared to the time for 1 flight with wizzair. Somehow in this poor excuse of a company they succeed to have the most incompetent and inadequate people at all levels! | 1 |
Wizz Air | Budapest to Berlin. Its nice to have finally the new Terminal in Budapest for Low Cost Airlines. Walked to Aircraft, from the terminal only few steps. Aircraft Landed late from Frankfurt, but Wizz App informed me about 30 Min delay. We landed only 19 minutes delay in Berlin. Bought an aircraft model on board for 10 eur. Absolutely recommended, comfortable seats, nice crew and cheap tickets! | 9 |
Wizz Air | Budapest to Berlin. This airline tries to squeeze every cent out of your pocket, even splitting families with small children when assigning the seats! Not the mention the idiotic baggage rules and how the cabin crew is. Never again, if I could give a negative star review I would! | 1 |
Grupo IAG | Budapest to Billund return via London on 18 and 28 Dec. 2019. A320 aircrafts. Check-In in Budapest had a narrow timeslot of 2 hours before departure with long queues. I was not recognised as Oneworld elite flyer (hold a Gold Card with Qatar Airways) at check-in and had to struggle to get 2 bags accepted as inscribed luggage. I was denied lounge access as QR does not honour 3rd party lounges any more unless flying on QR. There is no Oneworld lounge in Budapest, so BA uses Menzies Lounge who would not accept me unless I was with an entitled Oneworld card different from Qatar Airways. For BA I do not have status. In London granted access to any Oneworld lounge. Onboard, food and drinks with hefty price tags, water is not free. Flights were full, but on time. I found that the onboard charity collection by FAs is inappropriate and intrusive. Luggage delivered perfectly. Return trips (2 legs) were both full flights but departed slightly early. Granted lounge access in Billund in the decent King Amlet and BA Galleries First in T3 in London. Loads of good, hot foods and good beers and wines. Onboard there is no IFE, no seat recline. Mediocre, not cheap. But the FFP is among the best in Oneworld and the gold status of BA is very rewarding. | 6 |
Grupo AirFrance-KLM | Budapest to Boston via Amsterdam. This is the second time I have had the wheels broken off my luggage by KLM or Delta Air Lines. On this particular flight I was traveling for business from Europe to the East Coast and my luggage never arrived. I had a conference to attend on Wednesday evening when I landed which I missed because I had to go buy work clothes. My conference ran through Thursday and I am lucky that I bought more than one outfit because my bag didn’t arrive until Friday even though I was told my bag would arrive the next day! Every time I called the baggage claims department it would take an hour to even speak to anyone. When my bag finally did arrive it was damaged and missing a wheel. I had to submit two claims one for reimbursement of the clothes I bought and another for my damaged bag. A check was finally received a month later for my damaged bag but to this day I am still waiting to receive a check for the clothes. | 1 |
Wizz Air | Budapest to Brussels Charleroi. Frequent Wizz customer. If you know your way around the system, the flights are inexpensive, cabin crew professional, and on the last flight the female captain gave very clear summary of our flight path, temperatures. Overall, a great experience. | 9 |
Wizz Air | Budapest to Brussels. Stay away from this airline. Had really really bad experience. Very poor customer service. I was about to board then they realised that but luggage is big they forced me to pay extra £90 for baggage that i have used on every airline without any trouble. But my main concern is that the guy on desk was extremely rude. Shouting on us my 10 year old daughter got scared. I was trying to be polite with him few times. | 1 |
Wizz Air | Budapest to Bucharest. Our difficulties started long before we went to the airport. I noticed at home when I reviewed our ticketing information was that no seats were assigned. So I went online and discovered that to select seats you had to pay for any seat on the plane. Since it was only a bit over an hour flight we decided to let them randomly select our seats even if the three of us, including our 12 year old daughter, were not seated together. A few days before the flight I again went online and attempted to check in. The first section of check-in covered two items: the need to pay to have even one bag checked in (at the rate of $50 per bag) and their rule that there was no guarantee that you could even take one carry-on unless you were willing to pay $6 Euros per passenger for a pass - which supposedly also allowed you to board early. Since we had three bags to check-in and three bags to carry-on I paid over $170 online in order to avoid paying a higher price (as noted in the online check out info) at the airport. The next section of the online check in asked me to select our seats - again at a price. Already upset at the outrageous check-in bag cost I opted not to select a seat and the web site booted me out. I assumed I would just check-in at the airport counter and find out what seats were assigned to us by the airlines. Imagine our surprise when we were informed by the clerk at the counter that we had failed to complete the check-in process and therefore he could not issue tickets. He directed us to another Wizz Air counter down the hall where we were told that our failure to complete the online check-in process would cost us 40 Euro per passenger (120 Euros total) - we had no other option but to pay the 120 Euros. We then returned to the ticket counter and finished checking in. When we arrived at the gate we discovered that the $6 Euro pass we had purchased for each of us allowed us to board early - ya, right, on the bus which then took us to the plane. We stood in the bus for over 30 minutes waiting to be taken to the plane. Once the bus arrived it was a mad house getting off the bus and trying to board the plane. We noticed that most of the other passengers had brought not one but two carry-ons with them. We could have avoided paying the $50/bag cost of checking in our three bags. Nothing but scams on the Wizz Air website. When we arrived in Bucharest we discovered that our large checked-in bag had one of its four wheels removed. We filed a damage claim and are waiting for the results of that request. | 1 |
Wizz Air | Budapest to Doncaster Sheffield with Wizz Air. I was unable to check in online 3 hours before departure so I had to pay a 35€ fee at the airport. It's crazy expensive and stupid, because I had no baggage to check in, only a small bag. Ridiculous, they make you pay for every little mistake you make. With other airlines I was able to check in online 1.5 hours before departure. | 3 |
Wizz Air | Budapest to Doncaster. Checkin was quite easy, Priority wAS quick. Boarding started on time and flight took off only 5 min after scheduled, landed 20 min early in Doncaster. Staff was nice, I had extra legroom seat, which is big for legs, but not wider than other seats. Plane was almost fully booked. Food and beverage range is new, and duty free products are worth to buy. No hot meal available unfortunately. | 10 |
Grupo IAG | Budapest to Dublin on a packed flight early September. We were greeted at check in by the advice that wife's bag was 3 kg over and even though we had only one carry on bag well below 7kg no leeway was allowed. Aer Lingus is the only airline we experienced in 15 international flights that has a 20kg (not 23kg) hold baggage limit. To determine whether or not they are value for money I now routinely add $50 (that's what 3kg cost me) to their fares when I compare them. Food was non-existent so it's not easy to rate it. | 3 |
Wizz Air | Budapest to Eindhoven. The day before our departure we tried to check in online however after a few steps the website blocked. We tried several times but we never succeeded in performing the check in since the website kept blocking. At Eindhoven airport they were understanding and we had no issues. For the trip back from Budapest to Eindhoven we experienced the same issues with the online check in on their website. No understanding at all at the Budapest airport however. We were treated very rudely and were obliged to pay 45 euros a person for an "Airport Check in". We were 4 people so we had to pay a staggering 180 euros for 2 minutes work by they employee. I can only urge you not to book with Wizz air since it is a total rip off. | 1 |
Wizz Air | Budapest to Frankfurt. Excellent flight from Budapest to Frankfurt, in new and clean A321. The flight left on time and seats were comfortable. Flight attendants friendly and attentive on a relatively full flight. Baggage rules were clearly explained on the website and I had no problem. All is required is to know how much luggage you will have and to purchase the allowance accordingly. In Budapest, boarding was by bus to the plane parked remotely. Boarding was through the front and the back door, which accelerates the process. | 9 |
Lufthansa | Budapest to Frankfurt. Paying more like for budget airlines, for me it implies that the product quality is better. Well this does applies to Lufthansa route Frankfurt to Budapest and return. Both flights had more than 20 min delays and this didn't seem to bother the crew including the captain. This is no way to service passengers who are paying a premium to get the best services. I am very disappointed. | 5 |
Lufthansa | Budapest to Frankfurt. Very friendly and kind crew on a great new aircraft! Seats are nicely designed and reasonably comfortable, departed and arrived on time both sectors despite full flights, a very busy Frankfurt airport and remote stands both times in FRA. Snack on board was just a chocolate bar which was a little disappointing.. there's definitely not enough time for a hot meal but a sandwich or something would be nicer than chocolate. Drinks selection was very good with tea & coffee served despite some turbulence. Always pleased taking LH within Europe! | 8 |
Wizz Air | Budapest to Gatwick. Absolutely rubbish airline. Very unclear luggage allowance, we were told no wheel bags allowed and everyone who had one was charged £24, even if within the regulation sizes. I read the confirmation with luggage sizes and thought I had adhered to them. Steer clear, sat on the tarmac for nearly 2 hours waiting for people to pay the additional charges for their luggage. Very annoying and overall bad service. Rude staff and awful service. | 1 |
Wizz Air | Budapest to Gatwick. Appalling, they charge you for normal sized hand baggage! We had to pay 25 euro at the gate. No other airline does this. They also charge you 60 euro for checking in at the airport. Absolutely shocking. Will never use again! | 1 |
Wizz Air | Budapest to Gatwick. I flew from Naples to Hungary to catch a flight to Gatwick. I had no issues from Naples to Hungary but as soon as I arrived to Hungary I was stung with two extra charges. The staff are so rude. | 1 |
Wizz Air | Budapest to Gatwick. Terrible baggage allowance. Paid for a hold bag and had a small cabin bag approx 40cmx30cmx30cm but this was too big so was charged €25. They are very strict and very blunt. In fact, they make Ryanair look positively generous! | 1 |
Wizz Air | Budapest to Gatwick. Their customer service was quite poor. Though I live in Hungary I come from a Caribbean territory which is part of the commonwealth countries. Note that I was traveling with an infant. After passing immigration at Budapest airport without any issues. The persons at the boarding area for Wizz Air took it upon themselves to question us on whether we needed a visa. When we explained that we didn't and attempted to show both old tickets as well as information on commonwealth territories, they ignored us and rudely spoke over us. Then when they finally acknowledged us they spoke in a very unpleasant tone to tell us to basically be quiet while they get information (information that we already had). They had us just standing there not explaining anything to us with an infant while our flight was boarding. I would never recommend this airline due to their lack of knowledge, poor customer service and product/service quality. | 3 |
Wizz Air | Budapest to Hannover. I bought a cheaper basic economy ticket to entitled for free carry on, but in the departure my bag was not allowed and I had to pay extra for baggage despite being ok with MAX 10 KG and fit under seat in front of me. I paid almost €40,00. | 1 |
Turkish Airlines | Budapest to Istanbul. Economy seating was horrendous - extremely tight, my knees were bumping the seat in front of me, despite being only 5'7" tall. Saving grace was the excellent cabin crew with friendly, appropriate service and catering. On this flight, even though it was short, there was in-flight entertainment on somewhat dated personal screens. I would recommend short flights on these aircraft due to the comfort factor but it was overall a reasonable flight | 6 |
Wizz Air | Budapest to Kiev. Boarding involved long, long waits in the bus to the aircraft, and in accordance to Wizz's new policy hand luggage couldn't be taken into the cabin, but other than these, it was a smooth, pleasant flight with lovely crew. | 7 |
Turkish Airlines | Budapest to Kuala Lumpur via Istanbul. Great 100% delay record with the Turkish airlines. Seat wasn't spacious. Old plane. Food was hot, that's about it. There goes the days where steward and stewardess would greet you when you enter and leave the plane. Their service is effective but could be more courteous during the flight. Can't wait to get off the plane as soon as possible. | 1 |
Wizz Air | Budapest to Lisbon. Horrible experience. The Wizz Air terminal in Budapest looks like very old factory or warehouse. We had to wait half an hour to takeoff approval and then when we were rolling on the track suddenly we had to interrupt our landing due to passenger´s sickness. After the emergency left the aircraft all passengers had to identified theirs all personal luggage and bags on the board. After that all checked-in luggage had to be identified and we all had to get out of the plane and find our luggage. After all of this I hoped that crew will provide us some refreshments or snack bud despite all of this fact, we got only one small orange juice and had to fill and sign documents providing that we have accepted this juice as an act of apology. If I asked about more water, the cabin crew told me that I had to pay for it. Then captain spoke to passengers and announced that we have to wait another hour for takeoff approval. Everyone on the board had been totally angry. And the seats were extremely small, uncomfortable and with my height 190cm I was sitting there almost 8 hours instead of 4. I will never ever fly with this airline again. | 1 |
Wizz Air | Budapest to Lisbon. Worst company I have ever flew with. I will never again travel in this company. The tickets are cheap but after that any extra is overcharged unless one is traveling with a backpack this is a company to avoid. Beside all of to have any safety regarding any any last minute restrictions like now due to COVID buying an extra insurance is the only way to get your money back. While on the first CIVD wave I had the money refunded by the insurance company, now on the so called 2nd wave Hungary was refusing to let me enter the country, Wizz Air refused to return the money or even refund me the value in vouchers for the flight I had booked 3 weeks before the Hungarian government announced restrictions to foreigners. I flew on Wizz Air on the 22nd of August 2020 and this was the last time I did it. | 1 |
Wizz Air | Budapest to Liverpool. What a joke airline. Deliberately split family up so all 4 of us including children were spaced all over the aeroplane. We had to pay extra to bring us all back together. Pay extra for baggage and then state bags too big despite being ok on the way out. Cheaper to fly with a proper airline. Won’t use again and recommend anyone thinks twice about using unless travelling on their own and with little if any baggage. | 1 |
Wizz Air | Budapest to London Luton with Wizz Air. The airline over booked my flight and I currently don’t know if I can board it with my partner. I can not see any reason they would do this apparent from pure greed! They obviously do not care in the slightest about their customers but only making money! Avoid this airline at all cost! On the inbound flight there was no air conditioning and it was too hot. Absolute rubbish. I shall never fly Wizz Air again! | 1 |
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