Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Jet2.com
|
A short delay to boarding and departure from Alicante but arrived back at Newcastle in time. A pleasant flight.
| 5
|
Iberia
|
A short flight from Alicante to Madrid, and Iberia lost my bag. I have been 1 week in the Philippines without medication or clothes which was inmy bag. It is almost impossible to call Iberia, and their support is terrible. One person said there was no trace of my bag The next day I was told that it was sent from Doha to Manila The next person said they have no idea where the bag is We have contacted the support daily, and it seems they have no idea where the bag is, no organisation, no tracking, and no sign that they care about where my bag is. They said they sent the bag to Manila, but have no tracking number or way of identifying the bag. It seems they shipped it there with no plan how to deliver it to me, and this could well be the cause they they lost it the second time.
| 1
|
SAS
|
A short flight from Riga to Stockholm on business. Comfortable and well kept cabin, I was sitting at the front in seat 4A. As expected, fantastic hospitality from the excellent cabin crew, and free hot drinks are provided onboard. Excellent flight with SAS Scandinavian.
| 10
|
Lufthansa
|
A short flight to Frankfurt, with excellent FRA Terminal A Senator lounge (food & drinks). However Wi-Fi is not adapted to the quantity of passengers at lunch time, and connection was very slow. Fabulous shower at Term C Senator lounge at dinner time. Great wi-fi and poor food! Different and cheaper drinks than Term A. Weird. Is it because Term C is dedicated to South-American and Israel flights at nigh ? I hope not. Fabulous crew, service, food, amenities, etc.. on board B747-400. Pajamas (only upper part! passengers have no legs). Christmas gifts. But, the lady is old and you can feel it: toilet lights did not work, noises everywhere, speakers not audible, and uncomfortable seat.
| 8
|
SAS
|
A short hop Amsterdam to Copenhagen. Two adults and a child cost me about 215 euro. Plane was late getting into Amsterdam. No announcement was made about this at any stage so we sat and waited expectantly. It landed 30 mins before take-off time so pretty happy to be only 25 mins late leaving. Flight was very smooth. Coffee/ tea served but very limited options for food to purchase if you wanted. Slightly concerned about the continual loud clunking noises coming from bottom of plane as we landed and the rather high-pitched squeal that accompanied us from the runway all the way to the gate. Can't complain too much as it was cheap and got me there, but I did leave the plane feeling a bit uneasy.
| 5
|
Grupo IAG
|
A short hop from London to Edinburgh in November 2019 - efficient, clean and punctual. The airport experience was straightforward and I think flying from City you get simplicity but miss out on the bigger aircraft which are a bit more comfortable. I got my luggage quickly at the other end and I appreciated having a wide range of flight times to choose from.
| 8
|
Turkish Airlines
|
A short very early morning flight with full service. We received a tasty breakfast on a 2½ hour flight. Staff was friendly and professional, and very good service. The A321 neo we flew in was noticeably quieter than the regular one, the cabin seats comfortable. We landed in time at the new Istanbul Airport.
| 9
|
EasyJet
|
A shout out to the easyjet staff at Manchester airport. I was traveling from Manchester to Copenhagen and had a major passport problem 5 minutes before boarding the plane. The staff and easyjet manger on side came to my rescue and helped me handled it, in the most kind and patient manner. Great customer service. Thank you!
| 5
|
EasyJet
|
A silly error made while booking could have been very expensive but lovely customer service easily rectified it and didn't charge, thank you so much
| 5
|
Grupo IAG
|
A simple enquiry about my allocated seat only to be told my seat is no longer mine. I've been on WhatsApp for 1 hour 45 minutes and now I have nobody replying to me. I'm just being ignored.They are an absolute mess. You can't manage your seat online and have to contact them. That's where it all falls apart. Either there are no staff or staff just don't care.Update: It's now been 3 hours since my last reply from them on WhatsApp. Still nothing.
| 1
|
Vueling
|
A simple flight from MAD to BCN they have lost my luggage, after few days with no success to find it, they keep the track of the PIR by text message but trying to get more information at the phone, there is null option in the IVR when derived to human service. On the website, is the same, nonexistent form page for luggage claims. On top of that, trying to track the PIR on the web it always retrieves 'The data introduced is not correct'. Horrible service, I feel cheated. Please get my money back!!
| 1
|
EasyJet
|
A simple question and appalling service. Agent offered the minimum level of information and then disconnected the chat. Happy to submit the transcript if required.
| 1
|
Grupo IAG
|
A simple story with an unfortunate outcome that really could happen to anyone. My partner and I recently started working after studying purchased two tickets to travel from London City Airport to Frankfurt. When we purchased the tickets, I mistakenly entered my name twice (e.g. Mr John Smith and Ms John Smith). Little did we know that our 1 simple mistake would cost us over 300 pounds. Upon arriving at the airport we were told there was no way to change the name (apparently they can only change 3 letters where there has been a typo?) and I had no other option to purchase the last remaining ticket if I wanted to board the flight - the price: almost seven times (!) higher than my original ticket. Zero empathy was shown. Zero alternative was offered. Trusting BA's staff and under the pretence that there was apparently no other way we could board the flight we bought this ticket. Immediately after I purchased the ticket I contacted BA's 'Commercial Change Booking Team' and informed them of our situation. The service representative apologised and told me they could have changed the name at the cost of a small fee. He offered to cancel my original ticket and issue me a partial refund then, advising me that I had a claim to the difference and I should contact Customer Support to do so. I told this person several times I wanted to claim the cost of the new ticket and even asked him explicitly if by accepting this offer, I would be denied from claiming the cost of the new ticket. He said no, I could claim the difference. Fair enough - we accepted this offer and lodged a ticket with Customer Support for the difference. Two days later, British Airways Customer Response informed us that we were unable to lodge a claim because we had 'voluntarily accepted the cancellation before the flight'. They've continued to send generic emails until this week, when they just stopped responding. So in short, British Airways misled and deceived my partner into accepting a lowball offer to waive our right to claim a refund. It keeps me up at night thinking how they can do this and get away with it so easily.
| 1
|
Grupo IAG
|
A simple thing such as able to change your name in your profile in the website is unachievable. There is an Edit linkbutton next to your name but once you click on it, the website log you out, and redirect to the homepage. What digital logic is that? I'm stunt as an IT architect.
| 1
|
Ryanair
|
A site that crashes continually, unable to print boarding passes. Any purchase attempted with PayPal is unsuccessful and site crashes. A charge at every turn...just simply to sit together up to £50 (£74 paid by us). Absolutely appalling..no customer service available. Jees we've not even started our journey. Today's cost..an extra £150 on top of our package deal.
| 1
|
Jet2.com
|
A slight delay but not a problem, lovely flight.Friendy staff.
| 5
|
Jet2.com
|
A small delay, but apart from that all good.
| 4
|
Jet2.com
|
A smooth and comfortable flight with allocated seats for both of us either side of an aisle. The flight was more or less on time on both outgoing and incoming legs We have usedJet2 before on flights to Greece and it's always been a good experience.
| 5
|
Jet2.com
|
A smooth and friendly check in at the bag drop. Efficient checking at the gate and when boarding.announcements from the captain and crew.The trolley service was prompt and timelyThe flight was on time
| 5
|
Jet2.com
|
A smooth check in at NCL friendly staff and crew were lovely and welcoming
| 5
|
Jet2.com
|
A smooth experience from beginning to end with company. Only niggle was with passport control at Lanzarote, bit chaotic to say the least!
| 5
|
Jet2.com
|
A smooth flight during the night only trouble was it were 30 mins late
| 5
|
Jet2.com
|
A smooth run from start to finish
| 5
|
Jet2.com
|
A smooth well staffed flight and ground service in both directions- stress free!
| 5
|
Jet2.com
|
A smooth, organised outbound and inbound flights. Captain and Staff helpful and courteous.
| 5
|
EasyJet
|
A special assistance request was supposedly put in place when we disembarked the easyJet aircraft. My sister suffered an appalling back injury in Egypt and had to use a full body brace.No help arrived so we were left on the tarmac, with a foul mouthed easyJet supervisor calling himself John Wayne. I found a wheelchair and got my sister through customs. I've emailed easyJet several times now but no response, No explanation No sorry No follow up regarding the outrageous attitude of one of their employees. Don't give this company one dollar and make the public aware of their nonchalance attitude towards paying customers. Disgraceful.
| 1
|
Norwegian
|
A spokeperson for norwegian actually just went out and called their customers for liars… i dont Know why these liars would choose to fly with you now?
| 1
|
EasyJet
|
A star because I blooming have to, firstly I don't want people going through what I've been through, it all start on the trip out……changed my seat from 30 to 26,With no explanation . and then 3 days before I fly out changed it again with no Explanation and the 3 of us had to sit apart, on the way back, our seats got changed. To 22A/22B and 23A I called to say. We booked early and want to be seated together. Not unreasonable considering I pay £17 each to do so. They changed us to 26D/E/F not a problem……until we boarded…….they is no row 26 it's been removed. So I've said to my other half. We could get kicked of the flight if it's full. The stewardess confirmed this. So we are standing in the place where our seats are Supposed to be, like second class Citizens. Luckily the plane wasn't full. A couple said it happen to them on the way out and had to sit apart too. We fly regular and flying out again on August the 17th for a few days……Do you think I'll be flying with these again 🤔
| 1
|
Ryanair
|
A star is too much. One of the worst companies to fly with nowadays! They intentionally seat families/group separately with the option to pay extra ( another £10-£12) to be seated together. There is no such a thing as customer service with Ryanair!
| 1
|
Jet2.com
|
A step above the other airlines in all areas. Even a cup of tea is far superior 😀
| 4
|
Jet2.com
|
A stock passenger bus service. The air conditioning was set to cold, both ways, so I'm glad I was wearing a woolen jumper, and people commentated about it being cold. Everybody had to not eat nuts, just because one of the hundreds of passengers was allergic, so I could not eat the snickers bar I had packed for my only lunch. My flight was delayed 2 and a half hours due to weather, with no compensation. The pilot lied and said they were making up time, but they didn't. At the ends of my trips, nobody said "Thank you for flying with us", they said "hope you enjoyed your flight" - which I didn't.I was asked to send this review to Jet2, which I did. The reply was "it doesn't appear your complaint is one we can help with".
| 2
|
Jet2.com
|
A straightforward flight with no delays or disruption. Very pleasant.
| 5
|
Jet2.com
|
A stress free painless process from start to finish. Would definitely recommend Jet2.The only thing I will bring up is the cashless flight as there were people that didn't have cards so were unable to buy refreshments.
| 5
|
Jet2.com
|
A stress free trip by Jet2 arriving early in both destinations. Just a shame about the chaos at Tenerife airport to get through passport control. Far too many people & not enough staff on duty.
| 5
|
Grupo IAG
|
A succession of problems from leaving our luggage behind in London to arriving at a hotel with a building site in front of our room - when we had upgraded to a superior room - and paid significantly more - in order to have a sea view.Terrible customer service.
| 1
|
EasyJet
|
A super person to deal with changing our details after checked in
| 5
|
Jet2.com
|
A superb company in my experience. I fly with jet2 whenever I can — and fly five or six times a year.More leg room than most cheaper airlines and when your flight is delayed they pay compensation very, very quickly. No quibbles or prevarications.A delayed flight from a week ago and just received confirmation that the claim has been processed and will be in my account within 5 days.
| 5
|
EasyJet
|
A surgical mask is required on boarding even though multiple staff members (in and out of the aircraft) don't wear *any* masks.
| 1
|
Norwegian
|
A surprisingly easy enjoyable and trouble-free return trip from Gatwick to Copenhagen last weekend. The first time we've flown Norwegian for a couple of years and we noticed an improvement. Check-in machines are straightforward assigned seats are a big plus eliminating the scrum to get onboard. More legroom than I remembered as well. Ahead of time pulling back from the gate and early landing in both directions. Booked well in advance so not at all expensive. No complaints.
| 10
|
Ryanair
|
A suspicious package forced a complete evacuation of the Stansted Airport on the 30th of October 2021. My flight was supposed to take off at 16:15. The Essex Police only allowed people into the airport at 16:50. I was one of the first to get in, looked at the departure screens and saw that the flight was not there. I headed to the Ryanair desks with hundreds of other people in the same situation. When it was finally my turn there were no other flights to my destination on the same day so I asked for a refund. I was told by Ryanair's airport desk workers that I would have to ask for the refund using the website. I did so and Ryanair rejected to refund me.My flight was cancelled due to the evacuation of the Stansted Airport. Stansted Airport was evacuated due to a suspicious package and it only opened back at 16:40 for airport staff and 16:50 for everyone else. Official twitter communications from Essex Police and Stansted Airport confirm this (@STN_Airport and @EssexPoliceUK).Ryanair customer service desk was flooded with customers trying to get on a different flight. Ryanair was unable to control the queue and multiple people jumped the queue. Due to this, I wasn't able to get on the later flight to my destination. Their desk at the airport told me that I should ask for the refund on their website, but for some reason Ryanair's webpage said that the flight was not cancelled, so I couldn't ask for a refund using the normal process.I contacted their online chat and was told to open a complaint with Ryanair, which I did. I received a response to that complaint telling me that I am not entitled to a refund because the flight was not officially marked as cancelled.So we have a flight that is supposed to depart at 16:15. Stansted Airport was evacuated so no one could get in the airport till 16:40. At 16:40 they allowed airport staff in. Passengers were only allowed in at 16:50. Immediately after getting inside the airport, I saw that there was no flight to my destination on the screens. It was impossible for any passenger to get on that flight. Somehow this is not enough for classifying the flight as being cancelled. I reckon the best business idea ever is to sell tickets to flights that the clients can't physically board while avoiding to pay for refunds by not marking the flight as cancelled.Ethically a disaster. Fraudulent business practices.
| 1
|
Iberia
|
A swift trip from London to Madrid on Iberia. It was a EasyJet style experience on an A340. No real issues. Food and drink had to be purchased and in fact they had run out of most things by the time the cart came around. Got me from A to B and thats fine.
| 6
|
Grupo AirFrance-KLM
|
A team that is not at all professional. They wanted to put my 3 year old twin girls away from me which was very weird. And for the long trip, I didn't find a place to put my hand luggage and when I asked, the stewards were rude, he shouted at me and the supervisor had no solution. She said it's my responsibility to find a place and it's up to me to manage....what an answer! | Une equipe qui n'est pas du tout professionnel. Ils voulaient mettre mes jumelles âgées de 3 ans loin de moi, ce qui était très bizarre. Et pour le long voyage, je n'ai pas trouvé un endroit pour mettre mon bagage à main et quand j'ai réclamer le stewards était rude, il m'a crier et la superviseur n'avait pas de solution. Elle disait que c'est ma responsabilité de trouver un endroit et que c'est à moi de me débrouiller....quelle réponse !!!
| 3
|
EasyJet
|
A terrible airline with very unhelpful and unjust policies for it's customers.
| 1
|
EasyJet
|
A terrible boarding experience with EasyJet at Malaga Airport in July 2022. I am slightly disabled and use a CPAP medical device that was in a small shoulder bag but was charged €58 extra to board. My teenage son has Aspergers with high anxiety. As a single parent father it was our first trip abroad in 8 years. We each had one tiny carry on bag within the approved size and placed under the seat in front of us flying out to Spain with no problems checked by the UK boarding crew. But the return to the UK from Malaga with the same bags was an absolute nightmare. I asked for the Spanish agents name but he turned his name tag around so I couldn't see it. I was threatened with police arrest and a night in a Spanish jail if I took a photo of the agents name tag. With the agent aggressively raising his voice my son went into shock and I was forced to pay an extra €58 to board which included €29 for my son who had no medical device or extra baggage. I cant explain how awful the boarding agent at Malaga was which ruined an otherwise pleasant holiday. Other passengers were upset and in disbelief at the agents behaviour. EasyJet make it difficult to complain and no doubt will ignore this review but there are statutory rules that forbid airlines to charge for small medical devices in a tiny shoulder bag accompanied by a doctors note. Shocking customer service from EasyJet.
| 1
|
Ryanair
|
A terrible company to fly with. Will not fly with them again. Always delays. Charge extra for baggage youve already paid for. And people on the flight with even bigger sized suitcases than my own. A complete joke. Lanzarote Ryanair staff are ignorant and hate their jobs. Would hate to be them.
| 1
|
Wizz Air
|
A terrible experience masquerading as good value. If you don't check-in online 3 hours prior to boarding you are required to pay a fee (40€ per person in our case) for the privilege of checking-in in person at the airport. But there's more! They were not able to accept payment at the check-in counter, so we had to find a hidden counter at the end of the airport (not even labeled with Wizz Air) in order to pay. The payment system was painfully slow, taking up to 10 minutes per person since they had to document the payment through handwriting. This process took an hour to go through about five groups. No exaggerating. Then our flight didn't even start boarding on time, as the flight before us from Wizz Air was exceptionally delayed due to a large number of passengers needing to do the same process of paying to be able to check-in. That said, I am unsure I can rule out organizational incompetence as well. Now onto regular airline things: seats did not recline and no complimentary beverages or snack.
| 1
|
Turkish Airlines
|
A terrible experience on both ways, on my way to Dubai with family including 3 kids, one of our checked in luggage was opened and the lock totally disrupted. The airline representative informed me to do an online feedback with photos. On our way back, due to weather we landed in another airport in Istanbul and we missed our connection flight to Frankfurt. Till now I could understand that they are not responsible for problem but their management was horrible, total chaos and for more than 6 hours trying to get an answer about our flight back, finally after succeeding in booking seats on next day flight, we were left in airport with no accommodation and we have to book ourselves a room for the night on our expenses. Due to COVID and quarantine restrictions we were not able to get inside and we had to stay outside borders till next flight which was more than 24 hours later, after registration for a complaint officially, regarding luggage they denied any further help as the case was not registered within 7 days which their representative extra did not mention anything about, and for the flight back now 6 weeks and no answer, really the worst experience ever I had with airlines.
| 1
|
Lufthansa
|
A terrible experience with Lufthansa.com submitted by phone from 2nd September 2019 and still unresoolved , countless calls after my father was unconscience and rushed by ambulance to Helligen Giest Hospital in Frankfurt as he was unable to follow Lufthansa's and Frankfurt Airport's protocol being unconscience so not being able to accept his Backage Tag.He had 2 checked in bags but they only have one suitcase of his and just hang up the phone as they can't be bothered to do their jobs. They say there customer care department is not containable by phone (hello this is the 21st century) so we are only able to email a complaint through Lufthans's website, I have submitted 'feedback' via their website and it asks me for my back details, WHY do they ask me that????Unless you can locate our lost bags (which we find worrying in an airport) which we think is appalling considering you operate in an airport, which is considered heightened security.We fly every other month so consider us a valuable customer considering long distance flights are circa £1,000 but unless this terrible experience with Lufthansa is satisfactorily resolved will only fly with your competitors British Airways or Iberia, who cannot do enough for their customers and create a fun, stress free experience, I suggest the senior managers of Lufthansa look into their competitors on how to run an airline company.We await for feedback.@Lufthansa_DE@Airport_FRADO NOT FLY WITH LUFTHANSA, TERRIBLE CUSTOMER EXPERIENCE WITH LUFTHANSA.
| 1
|
Wizz Air
|
A terrible experience with abusive staff and misinformation. Arriving at check in I was confronted by a miserable individual who seemed to be only looking for problems. Firstly my wife, a Thai National, produced her passport and valid visa for visiting Abu Dhabi was told she could not fly as her visa was incorrect. This was a lie as it was completely in order. he then changed his mind and said we could fly but as we were transiting we could not leave the airport. Another lie. Having booked an extra bag he then informed us we would have to pay again for the bag as it had to become hand luggage as we were unable to collect the bag at Abu Dhabi airport without leaving the transit Zone. He then said as we had not checked in online we must pay also an extra 96 euros . I explained I had tried to check in but with the website it was impossible to do so . By now I had paid an extra 160 euros and had lost my overnight hotel booking. On arrival in Abu Dhabi we went directly to immigration and they informed us the visa was fully valid to leave the airport. A nightmare experience and a good reason to never fly with this airline again, It'll cost you more than a proper airline. On complaining to Wizz about this misinformation and the unnecessary of rebooking our luggage, I was told under article 3@£4£@2 I was not entitled to a refund.
| 1
|
EasyJet
|
A terrible experience. I just lost the money for the flights I had booked. My flights were canceled due to the war that started on 7/10/23 and since thenI've been wanting to fly with Easyjet but Easyjet constantly delayed the flights toand from Israel due to the war. Now the vouchers I had were expired...
| 1
|
Lufthansa
|
A terrible experience. We missed our connecting flight because our first flight was delayed. We were totally unable to get any help in that situation. It was Late in the evening, and the next possible flight was departing the next day. We couldn't find any person who could have provided us accommodation or new flights. Our luggage was also lost, and the airline was unable to give us any information about the situation. Avoid this airline!
| 1
|
Grupo AirFrance-KLM
|
A terrible trip to Montpellier from Copenhagen in June.Our first flight operated by KLM was delayed from Copenhagen to Amsterdam and they did not wait for us to board the second flight.We got rebooked on a later flight that day leaving at 21:50, 8 hours after the flight we should take originally.We had to organize with the car rental company and accomodation to get keys in the middle of the night.At arrival in Montpellier one luggage was missing and no personal was present so it was impossible to file the missing luggage.The following day, their online luggage claim system was not available (technical failure). We had to call customer center who could not register the case either (their system was also down). Finally the next day the missing luggage could be register.We had to call several time (the online tracking page was not updated) to finally hear that the luggage was being delivered. After 2 days of waiting we called again to now hear the luggage was with chronopost and get a tracking number. We had to contact chronopost to be able to setup the delivery, KLM did not care about the luggage reaching us. Finally we got the luggage 7days later, the same day we flew back.When engaging with KLM complain department afterwards they refused to agree on the date we got our luggage even if Chronopost tracking is transparent.Not much to say, KLM is unprofessional and does not care about their customers. For all these problem not a single euro back and not even able to take their responsibilities on when they delivered the luggage.Onward we will ensure to fly another airline
| 1
|
Turkish Airlines
|
A thief company. And without support! One month I want to change my flight date No one is responsible! They do nothing for me! They just passed like soccer balls! It is very confusing and very embarrassing for this airline
| 1
|
Jet2.com
|
A three hour delay on a flight that was three hours long was a nightmare ... longest delay to any flight I've had since 1986! Staff were great though snd so I've given three stars.
| 3
|
Jet2.com
|
A three hour delay to our flight ack from Rhodes. We had a SEND child in our party and spent 90 minutes of the delay sitting on the plane making it very difficult to entertain the child.
| 1
|
Grupo AirFrance-KLM
|
A tired old plane that seems to been refitted with newer business class seats which are an outdated 2-2-2 configuration so dreadful for window passengers to climb over aisle seated passengers. This is outdated & should be changed for ease of movement & relaxation for passengers. In the days of Covid you get two choices for a hot meal but at least you get a hot meal so it’s a plus here. Staff pretty friendly but disappeared after lights out & never saw them again. Although seat is flat bed you can’t move once lying flat &, it’s very claustrophobic. KLM flying old planes that have not been refitted with the passenger in mind sadly when you compare the layout to the middle eastern airlines who have a far superior product in terms of cabin layouts. It’s an OK airline but not recommended for flights over 6hrs.
| 5
|
Ryanair
|
A toddler would organise a boarding gate better. Blaming the cleaners on leaving the queue barriers open therefore causing chaos on the queue is not good enough (people at the front of the queue were now at the back, etc.). Also what is the point of priority boarding if most passengers get it. I could go on and on. Greedy greedy airline.
| 1
|
Norwegian
|
A topklasse flight from Copenhaguen to Alicante, last 5th january and was so peacefully and calm. The crew was so polite and correct, and the pilot invited a small kid to visit the cabin. It was so cute !I think its the best company nowadays to travel. And I was only in turist! To go to copenhaguen they allow to us for landed be in the first seats of the airplane. Really comprehensible and servicial.
| 5
|
Ryanair
|
A total and utter waste of money and terrible service! I had booked a holiday for myself, my Wife and Son for a weekend away in Dublin. I have a British passport and so does my 9 month old Son. However my Wife still has a Philippine passport and a leave to remain visa for the UK.This means that she will have to appy for a tourist visa to enter into Ireland which we were not aware of before booking. Which means we are not able to travel.So I searched high and low for a contact number on Ryanair's website with no contact number at all already thinking "great customer service" what kind of company doesn't have a contact number for customers.After not being able to find a contact number I turned to email, nothing! So I was left for no option but to contact them on Facebook messenger, I explained that we had made a mistake on the booking and my wife didn't have the correct visa to travel to Ireland. Around a day later I get a 2 line response saying that they are not refundable tickets and to go the website to change the tickets (quite happy to change I never wanted to cancel). This would enable us to get a visa before travelling.So I went online to check the price of the new tickets, they only wanted us to pay and extra £298 on top of the £125 already paid for a flight which wouldn't be taken for another 2 months time. Slightly sarcastic on the last sentance because I couldn't believe that a company could try and rob that amount of money from you. I checked as if I was a new customer and the price was £98 for the start of September!So summing up Ryanair, their customer service is the worst I have ever encountered, the lack of care in response on messenger was a joke and to top it off, if you want to change your flight pay £298 extra or book as a new customer and only pay £98! Should I say more? Terrible, terrible airline and company. I will never book again and you shouldn't either, choose another airline for travel.
| 1
|
Air Europa
|
A total disaster:- 1 hour the first delay- we then take-off but the airplane touches the ground with the tail- so after 30 mins of flight it turns back to the original airport (1h flight wasted)- the we spent 2.5 hours blocked inside the airplane without food (at this point 4 hours in total)- we finally take off with almost 5h delay, without having received any food (just a glass of water)
| 1
|
Grupo AirFrance-KLM
|
A total disgrace to the airline industry. 10 weeks and still no vouchers. Ok I understand the problems with cashflow, low staff numbers due to Covid, massive extended work loads due to refunds etc etc. BUT there is no excuse for possibly one of the worst customers services and an even worse website and communications set up. They should be ashamed of themselves!!!!
| 1
|
Ryanair
|
A total rip off. Would not suggest anyone to take the airline while traveling to Europe. We were asked to pay 138.6 euros for two tickets extra , as we did not do an online check in. Not only us we met 5 groups of people having the same issue, and we all ended up paying 1.5 times extra of our original tickets price.The staff at the counter said that Ryanair sends you mails and reminders for the check in details but we didn't receive any mail other than the one time details we received while booking. (So did the other people facing the same issue)Haven't seen any other airline charging more than the ticket just to check in at the airport. They should have self check in counters instead of doing all this. Really upset with the experience.Thank you Ryan air for ruining my honeymoon!!
| 1
|
EasyJet
|
A total rip-off. Government says cannot travel for holiday but EasyJet not cancelling flights so no refund.
| 1
|
Ryanair
|
A total shambles, untrustworthy and I vow to absolutely never fly with Ryanair ever again. Denied boarding by Ryanair staff because this airline failed to understand the current EU entry rules regarding 10 yr old UK passports. Ryanair staff confirmed my passport is not valid for Spain even though it's valid for another 11 months? I booked with their competitor airline Jet2 to travel the next day. Jet2 were excellent in every sense, very helpful and saw no passport issue. I arrived in Spain flying Jet2 with zero issues at Spanish immigration on arrival whatsoever! The EU recognise my UK passport is in fact valid whereas Ryanair does not. Looking forward to compensation as I lost money on unnecessary hotel expenses, plus a day of holiday entirely lost due to Ryanair's misguidance. Ryanair accused me the whole time that I didn't read the rules properly when in fact I did. It is Ryanair who do not follow the correct EU rules as I was able to enter Spain without issue. How they operate with a license is a joke and an embarrassment.
| 1
|
Wizz Air
|
A totally rip off experienced. If you didn't do the check in online prior 3 hrs of your flight they will charged you without choice. Understandably is a cheap flights but hella the cabin crew is the rudest of all. I will never ever again book again this company!!!!!
| 1
|
Grupo IAG
|
A totally unremarkable flight, on time, as comfortable as European configuration goes. No catering due to the storm - effect greatly exaggerated. This was advised by email, and a euro 15 was provided - not easy to use - but lounge made up for this loss.
| 8
|
Lufthansa
|
A train wreckage. Flight delayed, contradictory information of rebooking, 8 hour waiting time. No line for EU nationals, two lines for All passports. Total nonsense the whole Germany and Lufthansa experience.
| 1
|
Grupo IAG
|
A transit visa is required for my partner to transit via London to Iceland. So I had to buy a separate ticket for her via another airline. When we reach Iceland I emailed British Airways telling then she won't be using her return ticket and requested for a partial refund. 2 days later. I received an email from customer service that I need to contact one of their service centres via the provided link. I replied to say the link only goes to a page with various British landline phone numbers to call and explained that I am overseas then and it will not be practical to do this via international calls. They replied to say I can only do this by contacting the service centres. So the airline end up taking my money regardless.
| 1
|
Grupo AirFrance-KLM
|
A travel voucher is useless if the company goes under. Refunds are immediately refused, this can't be law. I accepted their voucher. I understand that they are swamped with requests but I have been waiting for my voucher for over 3 months now. Messages are mostly ignored, it's impossible to talk to a human on the phone, no follow up of what's going on. First time using KLM, I'd never use them again if it was for the travel voucher.
| 1
|
Lufthansa
|
A trip from Copenhagen to Rio de Janeiro- Delayed 13 hours- Ticket prize charged twice from bank account- Customer service cant help by phoneI would expect at least to have a full refund of my ticket after this kind of "service" if I was going to use Lufthansa again or recommend it to others.
| 1
|
Ryanair
|
A true lack of transparency. Would be good if they gave upUp their slots to a more ethical airline.
| 1
|
Norwegian
|
A true nightmare.Think twice before booking anything with this airline, because this is possibly the worst experience I've been through. I have flown with Norwegian on a direct flight from Copenhagen to Faro (a 2-hour, DIRECT flight). Norwegian managed to lose my luggage and only delivered it back to me 45 days later. I was left in a foreign country with no clothes, no medication, and no toiletries. Shockingly, the company does not answer emails or pick up calls, and when they do, they are rude and simply tell you to wait longer and longer and offer no assistance. It does not matter that you tell them that you have nothing to wear or that you need your medication. My entire trip was ruined. I was the entire time making endless phone calls, waiting in line, sending emails, messaging them on social media, hoping I would get any information somehow. No one ever called. This was June 2022. It is now October 31st, 2022, nearly 5 months later, and I am still fighting to be reimbursed for my expenses while Norwegian remains silent. After filing a complaint at the European Consumer Center, Norwegian finally offered something, a small fraction of what I've spent, which is not reasonable at all and does not make up for the money I've spent due to their mistake. The case has now escalated to the Danish Complaint Board, and is apparently farfrom ending. Stay away. The amount of effort and time wasted just to make them obey the law - proposed by the Montreal Convention - is really not worth it and a true nightmare.
| 1
|
Grupo AirFrance-KLM
|
A truly appalling airline. The seating is inhuman, the prison wardens dreadful and the timekeeping abysmal. They deserve bankruptcy, and quickly.
| 1
|
Ryanair
|
A truly awful airline. Not worth the cheap price...like flying a junky airborne bus....stay away ...rude staff bad bad bad. They ripped me off with phony fees.
| 1
|
Ryanair
|
A truly awful experience - 5 times in a row!I was unfortunate enough to fly with Ryanair 5 times over the last 4 weeks and it would not have been worse. All flights were delayed - not a single one arrived on time. All but one flight were delayed by at least 1 hour and 2 were delayed by 2+ hours resulting in me arriving home at 2am in the morning and missing the last train home on a Sunday night.The reason for these delays is even more ridiculous, one time the aircraft was sitting on the tarmac for a good 45 minutes waiting for a gate to become available - despite there clearly being gates available but the airline insisting that re-arranging gates would be too much of an operational burden. The other time, it took an additional 30 minutes to find airport staff to 'open the doors of the terminal building'! It could not have been more ridiculous. The airline does not care about customer service and is (purposefully) incompetent.The stress and headache caused by these delays and missed onward travel as well as wasted time is simply not worth it. Think twice before you fly with Ryanair!
| 1
|
Wizz Air
|
A truly cheap airline:Cheap uncomfortable seats, legroom next to zero, no entertaimnent, no screens, no blanket, no pillow, but wellpriced coffee … only half full.
| 2
|
Ryanair
|
A truly dreadful airline. Misleading headline prices, extra costs, poor service, and 'customer service' is non existent. The worst airline I have ever used by a very long way.
| 1
|
Ryanair
|
A truly dreadful airline. Passenger segregation into 'non priority' group and a long queue as O'Leary's latest cabin bag policy forced dozens of unsuspecting passengers to pay extra at the gate. Licensed robbery. I feel nothing but pity for the BRS airport staff that had to collect this 'fine'. Ryanair is designed to make travel as unpleasant as possible. I shall try and avoid them in future.
| 1
|
Jet2.com
|
A trusted company. Always friendly helpful staff and flights are usually on time.
| 5
|
EasyJet
|
A two hour delay for a 45minute flight in a very hot Belfast airport. No explanation etc.Then the plane had engine trouble, another 20mins with no aircon sitting on tarmac. Difficult to breathe.I will not fund this airline with any future bookings.
| 1
|
Turkish Airlines
|
A useless app lets down quite a good airline. If I have an option to use another airline, I always do. Utterly useless app that can't join up loyalty membership with buying a ticket. Spend some money on your app!
| 1
|
Jet2.com
|
A usual quality flight from the folk at Jet2
| 5
|
EasyJet
|
A very RACIST and UNPROFESSIONAL airline.... please do NOT buy their flights if you dont have other optionThis review is for the Amsterdam Easyjet team. A team full of liars and bulliesIt was my flight with my spouse from Amsterdam Schiphol to London Heathrow. They denied my right to get on board though I have the right visa to travel to UK. They have forced to separate our flight together. Then after checking with the border control officer from the UK, they knew that they were wrong to deny my right to travel with my husband, they did not even care to apologise. Though they send me the another flight to London but what they did to me and my husband was terrifying. We have sent them an email to request an investigation, however their PR representative distorted the truth and accused us to raise their voice against them??! We also request them to check in the video at the airport but what we received from them was silence. After this horrible experience, we ALWAYS avoid booking flights from them. Until now they have not apologised. So if you can choose a different airline, please go with them
| 1
|
Grupo IAG
|
A very average airline with mostly indifferent service, and one of the worst airline websites in the world. There are some good people who do seem to care, but rarely does anyone go above and beyond. I fly very frequently between the UK and US, and my plans change often, so I'm constantly making, changing, or cancelling reservations. BA makes this more difficult than it needs to be. I vastly prefer dealing with Virgin Atlantic or Delta, but unfortunately BA is often the more convenient option. I try not to check bags with them, as I've had more baggage issues with BA (delayed or damaged bags) than with other airlines.
| 3
|
Turkish Airlines
|
A very bad airline, not interested in its reputation. Does not control the companies that distribute their tickets. TA only cares about enrichment and is not responsible for the quality of the services provided. I bought tickets for a TA flight back in February through an intermediary website. ..this site claims that TA received their money and do not want to return it back. Turkish Airlines you are the worst airline by far, you are scammers and you cover up other scams. GIVE ME BACK MY MONEY
| 1
|
EasyJet
|
A very bad service. You change our flight, without consultation into a time schedule that doesn't suit us and we can not rebook it to an even cheaper flight
| 1
|
Lufthansa
|
A very big thank you to the Lufthansa team for our repatriation back to the UK from Munich after a snowboarding accident. Your staff, friendliness and expertise made a pretty harrowing return journey home on a stretcher seem so much easier. Many thanks for all your help and kindness.David and Lorraine
| 5
|
Jet2.com
|
A very clean plane and very professional staff and on time no hassle boarding the plane.
| 5
|
Grupo IAG
|
A very comfortable (new suite) flight with great service and good food. Crew was wonderful New seat is great, except the shoulder strap is very uncomfortable. Entertainment great. Wifi was annoying, cutting off and needing constant reconnecting. Generally a positive experience.
| 9
|
Jet2.com
|
A very considerate, helpful and informative staff member on a trip from Geneva to East Midlands airport, made all the difference to travelling. This staff member was really was excellent with my husband, a wheelchair user. Very seldom are the staff on airlines as good with a disabled traveller as this lady, Rebecca, on a flight last weekend. 8.3.2025. Someone that Jet 2 can really be proud of! And an all too rare staff member these days! Rebecca made a massive difference and was a massive credit to Jet 2.
| 5
|
Wizz Air
|
A very decent flight from Riga to London Luton airport. The plane was clean, the seats were okay for a 2 hour 30 min flight. The cabin crew were polite and kept smiling which always makes the flight more enjoyable. Food that you can purchase on board was good for a low cost airline. Overall the flight was good with very a polite cabin crew. I recommend flying WizzAir
| 7
|
EasyJet
|
A very difficult query, caused by the travel agent. All sorted by the agent at EasyJet
| 5
|
EasyJet
|
A very disappointing customer service, my delayed luggage has been delivered after 13 days but my case LGWU229281 was closed after 2 days without providing an update or reason on their app. Their courier First Flight Forwarders has been very hard to contact but in the end they have been very helpful. After contacting the CAA, I had confirmation that EasyJet was responsible for the tracing and the resolution of the case but they have never showed any interest at providing me with any help and they are also refusing to give me any sort of compensation for the inconvenience, time and the stress I had to go through trying to do what they were supposed to do!
| 1
|
Lufthansa
|
A very disappointing experience. Staff was friendly but food below average. After 10 hrs flight got a sandwich for breakfast which was dry and not eat able, a muesli bar and yoghurt. Staff felt embarrassed to serve such terrible breakfast and advised to complain. Will not fly with Lufthansa again. Unfortunately being part of an alliance had no choice. Budget airline service.
| 1
|
Wizz Air
|
A very disgusting experience. Seats hard like on a bus, for a 6 hours flight. All boarding-exiting via remote stands and bus with long bus rides. Both flights had an extremely strong smell of human excrement on board. I don't know if it's due to the fact that Wizz Air flushes their aircraft less often than other airlines to save money, but I haven't experienced that on any airline regardless of the aircraft model and I've frequently flown the A321, hence it's not an equipment issue. Both aircraft very dirty with no cleaning done between the flights. Glitchy app often forcing customers to pay for airport check-in. Fly with Wizz Air only if you have no other choice or if they're dirt cheap.
| 1
|
EasyJet
|
A very dishonest companyThe Web-sight continually tells you their are only 2 seats less which in most cases is a total lie
| 1
|
EasyJet
|
A very disturbing scene to see. Terrible service & understanding from easyjet staff, a lady had collapsed whilst wait in the airport shuttle bus to board the flight and 3 times they asked if she was ok but never once did they offer her water as this is most basic thing a human can give another human. It was even requested and they ignored this statement from many passengers. Shame on easy jet staff. They gave more attention & thought to people with large suitcases as this brings them in money. Shame on easy jet staff ! EZY823 from London Gatwick to Belfast 06.15am.
| 1
|
Lufthansa
|
A very early morning hop, just 35 mins effective flying time, from Munich to Frankfurt. Got myself one of the best seats available on LH’s A321 (11A/B/C) with really has lots of space and I enjoyed the ride. Of course we are miles away of what LH’s cabin service used to be, but we got a little bottle of water and a small chocolate. Nice feature was one could follow the route on an own device when connecting (without buying) to the onboard WiFi system. All ok for such short flight. Most important, I safely got at destination.
| 7
|
EasyJet
|
A very easy and better outcome than expected. Thank you EasyJet. Thank you for being so accommodating and mindful of my disability - thank you.
| 5
|
Jet2.com
|
A very easy to use Jet2 app. Straight forward booking & good value with the cabin case included. Thanks very much.
| 5
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.