Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Cannot access my booking despite many attempts | 1 |
Ryanair | Cannot be trusted. Still waiting for a €2000 refund 15 months after flights for me and my family were cancelled. I emailed, rang, wrote but still no refund. They promised the cheque was in the post. No cheque arrived. Complained to irish aviation regulator. They then agreed to refund into my bank account. Still no sign of refund. The worst company I have ever dealt with. Cannot be trusted! | 1 |
EasyJet | Cannot believe my small bag in hold cannot be swapped to cabin as I have paid for my bags anyway. Why does it matter where it is on the plane! Very dissatisfied with easy jet | 1 |
Jet2.com | Cannot believe the jet2 and Inghams cannot get their act together it is impossible to use twilight check in because you don't have a jet2 ref number so although I'm already in t2 at Manchester I have to carry my luggage skis and boots to a hotel only to come back 6 hours later to check in for a 6.20am flight | 1 |
Turkish Airlines | Cannot believe the service we got from Turkish airline at the airport. We had heard so many good reviews about your line, so booked with you. I went on your website directly and booked. The site gave me 21 hrs of lay over so I called customer care and asked. She said that if lay over is over 10 hrs then the Turkish airline will give us hotel. So I booked with the Turkish air line.When came to the airport, totally different story. Never came across with so rude customer care ever.The first customer care lady asked me why you came today? Your flight is tomorrow? Why didn't you book tomorrow? How stupid is that? Our flight was coming at 3.40pm and our connecting flight is at 1 pm, how can we get that flight? They said that they do recording of the conversation, but I doubt it since the customer care was so rude and was full of liars, there is no way they are recording the conversation.Other guy said that we give hotel only if you come by last flight and going by the first one. No one told me that when I was booking at their site and talking to customer care when I was booking it. There was no other connection even available.i went to another desk, 6 guys and gals sitting and chatting, not a single bothered to lift his or her head to talk to us waiting in line.With this kind of customer service, I really see a decline of this airline. I will make sure that I or my family and none of my friends will ever come to Turkey or use Turkish airline. i will make sure none of my friends and family will ever go through the insult and torture and lies I have gone through. | 1 |
EasyJet | Cannot check in online and online advisor cannot tell me why. | 1 |
Ryanair | Cannot checkin online as I used a Ryanair voucher code to book. Also did not send an email confirmation of the booking because I used a voucher code. I have been trying for 3 days to checkin and have been dealing with a number of staff on the online chat service. They are the same questions one being the last 4 digits of the card you used. IT WAS A VOUCHER I tell them at the start. They can't do anything because a voucher was used. Tell me to try again in 2 hours when customer services will have dealt with it. After 3 days I can even use the checkin option. On contacting the online chat service again they tell me it is because I have an outstanding balance of £9 ? Why I ask. Because you haven't paid for the seat they assigned me for one of the flights. 2 flights I say and they check and it seems that customer services have assigned me a £9 seat on one flight only. Until this is paid they cannot do anything else. I had asked for a £4 or £5 seat on each of the flights. Don't buy the vouchers as the systems are not setup correctly to deal with them and the online chat are only reading from a script asking the same questions with no way of resolving an issue. | 1 |
Vueling | Cannot communicate with customer service- number02035143971Its all automated and it does not understand what you are saying so you go round and round in circles back to main menu. How ridiculous you cannot speak to anybody. Dont fly with them as they cant handle queries. Also the App gives different times to the actual boarding pass -confusing!!!!!!! | 1 |
Jet2.com | Cannot complain at all. Friendly staff. On time going and return. Good in flight service and duty free. Very happy will use again. | 5 |
Lufthansa | Cannot deliver an invoice!After being so picky online while asking for invoicing address (not longer than 25 characters, no punctuation, not this, not that…)I wasn't able to get a proper invoice with my address and VAT ID on it.The customer services asks you to call them with a specific ticket number, but when you call they say they can't use ticket numbers…Among all the poor experiences with buying plane tickets online, this one is the worst. | 1 |
EasyJet | Cannot exchange baggage even 5 mins after being bought. | 1 |
Jet2.com | Cannot fault Jet2 - from online booking/check-in, helpful staff on hand to direct you to the correct place both UK and resort airport and friendly cabin crew - oh and a pilot who tells you the cause of turbulence (nervous flier - mind put at rest!) Always book our flights through Jet2! | 5 |
Jet2.com | Cannot fault any staff start to finish ,great inflight experience | 5 |
EasyJet | Cannot fault easyJet for our service, we booked a flight that was cancelled due to covid, submitted a simple form to request a refund, email to confirm that our refund will be issued. Fantastic and simple customer service, extremely impressed and thankful for such an easy process! Thank you easyJet! | 5 |
EasyJet | Cannot fault easyjet. I had 2 lots of flights cancelled due to COVID and my money was back in my bank within 25 days as stated on their agreement.I have had many other terrible situations with other travel companies not giving me my money back in this pandemic but I wouldn't hesitate to book with easyjet. 5 stars from me!! | 5 |
Jet2.com | Cannot fault excellent customer service from Jet2 on board the aircraft, ground staff at Tenerife, were not helpful and let the company down.Problem on arrival at Bristol with the transfer vehicle from aircraft to terminal building, this was a ground handling issue, whereby we were stuck in it for 15/20 mins as the rear platform wouldn't lower | 5 |
Jet2.com | Cannot fault j2 it's perfect every flight the staff are amazing occasionally we have trouble with our ears but that's one of the drawbacks of flying that we have to put up with.other than that J2 HAVE to be the best airline around without a doubt. KEEP UP THE GOOD WORK J2 WE ARE LUCKY TO BE ABLE TO TRAVEL 3 TIMES PER YEAR. | 5 |
Jet2.com | Cannot fault outbound flight from Glasgow to Tenerife, no queues at checkin and jet2 staff very friendly and helpful.Coming back different story, huge queue at gates for passport control, very disorganised at gate , confusion on whether that would be the gate. Jet2 staff did their best and did send email warning of congestion. | 4 |
EasyJet | Cannot fault the service from easyjet on both our recent flights, staff were so friendly and polite and provided amazing service. We flew with Ba earlier in the year and they were absolutely shocking so for us, well done easy jet. 👠| 5 |
EasyJet | Cannot fault the service of EasyJet.our flight wasn't cancelled but due to the arrival of the new virus and various countries not wanting Uk flights Easyjet gave us the choice of either,Change Date No feeVoucherFull RefundWe chose the refund on 21 DecToday 29 Dec the refund was on my C/CThank you EasyJet excellent customer service look forward to to using you again as soon as we are able.ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘👠| 5 |
Jet2.com | Cannot fault the service or the staff…will be flying with them again | 5 |
Vueling | Cannot fault this airline. We were delayed 2hrs and flight attendants looked after us. This was due to airport congestion. Staff were friendly and kept us up to date with what was happening. Great customer service. 👠| 4 |
Jet2.com | Cannot fault. There was a delay due to technical problems, but the captain came in the cabin and spoke to us all and kept us updated. | 5 |
Jet2.com | Cannot find a fault with Jet2!The service is always great.Flights at very reasonable prices, straightforward to book flights through the app, easy check in, smooth resort transfers and the staff are always friendly and helpful (even at 2am in the morning). | 5 |
EasyJet | Cannot find a phone number for customer service and filled in an online complaint and got an email saying I will get a reply within 14 days . Yes that's FOURTEEN DAYS...... | 1 |
Turkish Airlines | Cannot get a refund.Flight had been canceled due to COVID-19 in mid March.At the beginning they promised refund in 90 days. Now they say "The estimate time for refunds is within 60 days after the operation starts globally."Sound like it will never happen. | 1 |
EasyJet | Cannot get hold of the right people for the issue we have unless we find a phone and pay a fortune to call back to England!Well, first and last time with Easyjet, thanks guys for the conned money taken from us for something we haven't received and have no way of chasing! | 1 |
Ryanair | Cannot get through on phone or on any chat to help us change details of our car parking as we have a new car and need to alter registration .My husband has been on a chat on the website for over two hours first time it was 277 in queue near to end got cut off , started again at 399 got to 80 in queue and got cut off again . Been on phone and cut off too . Someone please tell us how to alter the parking details . This is a nightmare 😡🤬. | 1 |
Ryanair | Cannot get through on the phone, live chat does not work, the bot cannot answer my query and the emails I have sent are not being answered. Just for a simple baggage change!!! Terrible customer service. | 1 |
Grupo IAG | Cannot get through to any real people. Almost Every scenario Leeds to a text message showing you answers you probably already seen or knew of. When I finally got through this gauntlet, It said they are too busy, call back later. | 1 |
EasyJet | Cannot get through to anyone on phone or chat. E mail option does not cover my circumstances. Flight times on my booking have been drastically changed and are unacceptable. Need full refund and no fees charged please! | 1 |
EasyJet | Cannot go low enough with the stars and reviews. Leaves their customers stranded in the airport after cancelling flight AN HOUR before take off. We spent HOURS trying to reach someone for help with hours on the phone, Facebook messages, apps, websites with complete ghosting after saying "hello how can we help you what's your name and booking number". I hope this company burns and ends once and for all. | 1 |
EasyJet | Cannot log in - told to use the chat. On hold / No response for 2h40 min. When a service agent finally responded at 17:40 - they ended the chat at 17:41!!! Very happy to supply the screenshot of this CRAZY and POINTLESS waste of time. | 1 |
EasyJet | Cannot negotiate their website , never recognises password,sick of keep changing it.Every move takes me round in circles. Then seems they have lost details of our return from Crete which is ok except we'll be homeless next week â˜¹ï¸ | 1 |
Ryanair | Cannot pay for my ticket using my Visa debit card despite the money being in the account. By the time this is fixed, the price will have increased. What a joke company! | 1 |
Ryanair | Cannot print or download boarding passes as they appear blank. Tried all recommended fixes including other browsers, clearing cookies etc. When I clicked the link for online support I was number 496 in the queue. Absolute joke. This blank boarding passs issues is happening all the time for people and I think it is purely a scam to force people to pay $40 to have their boarding passes printed at the airport. | 1 |
Jet2.com | Cannot rate jet2 highly enoughFantastic staff at check in and also at resort cabin crew and pilots all superb hassle free makes a great start and end to our holiday | 5 |
Lufthansa | Cannot recommend within Europe.It seems that Lufthansa has chosen the cheapest (=worst) subcontractors every airport has to offer.Baggage handling at Malaga just simply lie about lost bags. They also don't understand that some passengers understand Spanish and can figure out the interruptions to other colleagues.At Helsinki, company they use had one flight to handle on 24th of December. No communicating and a 70-minute wait.If you wanna save your nerves, choose an another company.Cabin crew was fantastic on all flights. Not a single bad thing about them. | 1 |
Wizz Air | Cannot relate to the bad reviews, flew about 14-15 with Wizzair, no delays or whatsoever, except one time that we had to land in another airport, in a City about 300 km away, due to bad weather, which wasn't the company's fault. Then we got a bus from Wizzair to get us to the city where it was planned to land. Great staff. | 5 |
EasyJet | Cannot request an Invoice, the Button sign in doesn't work. Help Center doesn't help. | 1 |
EasyJet | Cannot specify the exact reason of being not able to change the flight | 1 |
EasyJet | Cannot thank Stacy and Marc enough on my flight from Dalaman on Tuesday the 5th march. I had a bad panic attack and I had just lost my mum. They took me to the back and sat with me and calmed me down. Absolutely amazing people | 5 |
EasyJet | Cannot thank easyJet enough for their kind gesture. I had flights booked to bring my son to Manchester to watch football but then the football was postponed.The flights were of no use as there was no point in going when there was no football to watchI got on to easyJet and explained what had happened and they kindly gave me a voucher to the original value of the flightThank you easyJet | 5 |
Ryanair | Cannot travel to Spain due to quarantine but have tried email, customer service chat. Phone just cuts you off.How the heck do you get hold of someone?They should not be allowed to get away with the way they treat their customers | 1 |
Grupo IAG | Cannot trust BA sales If you book with them even 11 months earlier its not sacrosanct as they can still bump you off We bought business class tickets to return from boston 11 months later only to lose out as ours were the cheapest tickets and no account being taken of age ( we are almost 80) and health Wife had a hip op just 3 months earlier No explanation of how we were selected Rubbish airline watch them very carefully as they are more concerned with profits | 1 |
Ryanair | Cannot understand so many negative posts here. Mr.O'Leary burst the British Airways myth, that getting on and off a plane was a black art. It is about time that some of the many of millions of satisfied customers posted here. You may not be aware of this, but Ryanair aircraft are subject to statutory maintenance, as are all aircraft. Being a budget airline, they are more liable to host riff-raff. No doubt the crew on each flight are in constant alert,and are in fear of their safety. | 5 |
EasyJet | Cannot verify the flight because it was cancelled due to Covid. Easyjet website was excellent in allowing us to transfer our flights to September without any extra charges. We have being flying with Easyjet since their inception and they have never let us down. | 9 |
EasyJet | Canny have easy in any other companies name apparently. You're a btech Ryanair. Chill art and stop suing folk. You don't see Ryanair suing folk named Ryan do you? | 1 |
Ryanair | Cant belive Ryan air yet again ripping people off . Iv just had to pay for my 10k bag because all of a sudden they have halves there normal size so beware everyone I dont normaly book with them because everytime they is a problem were they scan you out of money. Two young lads in front of us just noon charged more than there holiday was because check in didnt work online. Always go with jet 2 best ever never a problem. Helios your a RIP off | 1 |
EasyJet | Cant change a bistro voucher to the return flight. Ridiculous! Wont purchase in future, total rip-off! | 1 |
Wizz Air | Cant complain about the outgoing trip, cheap, about what you'd expect, the return flight was a nightmare, The flight got cancelled 3 hours before boarding, we were informed at check-in, didn't get a notification for the airline about the cancellation. Compensation: still ongoing, they gave us credit for their airline, which we explicitly said not to, and got denied accomodation and rebooked flight refund. Their site and claims management is really bad, their site logs you out whenever you go to the claim forum, they dont support password resets (even tho they say they do, my father got locked out of his account and is unable to get in no matter how much he tried to reset the password), unnecessarily convoluted. | 2 |
Ryanair | Cant fault them . They do have a habit of changing plane type and types when booked a way in advance which does affect if you like the 737 max with the couple seats . I feel Ryanair get bad press simply because people don't follow the t&c's . They also have a habit of putting on multiple daily flights but then consolidating them in to one nearer the time and can be frustrating when you paid a premium for a favourable flight time and get it changed . Our flights in August have be moved more than 5 hours so I clicked the refund and had it back into my Ryanair wallet within 48 hours . Then back to the card in 3 days … can't fault them ! Anytime any changes have inconvenienced us then I've phoned CS and it's sorted . | 5 |
Ryanair | Cant fault them. Flew many times and never had an issue. Thanks 👠| 5 |
Ryanair | Cant get hold of Ryanair. 0330 100 7838 doesn't work and have spent over 6 hours on live chat with no response. How can such a large business treat a customer like this? Its about communication and with Ryanair there simply is none! Even had an email from them while I wait on live chat trying to get me to buy a hire car off them! 🤬 | 1 |
Lufthansa | Cant get in touch with anyone. I actually have an urgent request but no way to get in touch. Phone just cuts off. | 1 |
Grupo AirFrance-KLM | Cant give 0 stars. This is a new low that i have just discovered KLM sink to. So if i wanted to book a flight from newcastle via schipol to copenhagen through KLM UK website it costs £694. The exact same flight booked through KLM Ireland website 258 euros or £221!!How is that legal to charge an extra £473 becasue it is booked through the UK site.Always knew they price gouge, but that is shocking. Only found out because i was looking at flights at the same time as someone in HR at work in ireland was looking for my flight aswell. And by the way they booked a full return for only 680 euros, still cheaper than a one way ticket if booked from UK website. Is this a brexit tax or are you just trying to put people from the UK from coming to the Netherlands?In future i will always use my VPN and book through a differnet countrys website. We are just taken for a ride in the UK by everyone becasue we just accpet it and say nothing. | 1 |
Ryanair | Cant nothing than agree. I had trip from Amsterdam to London, they cancel my trip on last minute, this is the only experience I hv with them. The gave me hard time coz of this, its also a reason Im not going to even try to fly with them again. | 1 |
Jet2.com | Cant recommend Jet2 enough. First time we have flown with them and the help and assistance they gave us at both Airports (Stanstead and Dubrovnik) was fantastic. Very quick and easy to get our bags checked in. Staff very friendly and helpful. Flight was on time and the crew on board were really helpful also. | 5 |
EasyJet | Cant say i've ever had a bad experience with Easy jet. Always found the customer service to be good.Recently had to cancel our flights to Spain when Covid meant I would have to self isolate for 2 weeks on return andThat wasnt possible due to my job.Easyjet were happy to give me a voucher for future use even though their flights weren't cancelled. They didn't have to, it was against their usual policy but they were playing fair for everyone like me. It took about 40 minutes on hold (fully expected in these times.. i expected longer) but once i got through the girl i spoke to was lovely and sorted everything with no fuss or bother. | 5 |
Grupo AirFrance-KLM | Cape Town to Amsterdam. When changing my ticket for my return flight I ran into some problems on KLM's website but was quickly helped when messaging customer service. The customer service was incredible and quick and so helpful. I would definitely use KLM again. | 10 |
Grupo AirFrance-KLM | Cape Town to Atlanta via Amsterdam. We had the most horrible seating experience I have ever had on a flight. We spent over 11.5 hours (from Cape Town to Amsterdam) either on top of the passengers next to me or visa-versa. The plane was configured 3x4x3 with the narrowest isles I have seen. Only 3 of the 4 seats had a designated place for your legs. I had no place for my legs. I will never fly KLM again. Clearly making their passengers comfortable is NOT their priority. I booked Delta and ended up in KLM... In addition, the flights to Amsterdam and Atlanta were completely Full!! Never, never, never again!!! What a horrible travel experience!! | 2 |
Lufthansa | Cape Town to Frankfurt. The flight was fully booked. We checked in at the counter were also Swiss and Austrian airlines would check in. Very unpolite staff at the counter, versus the one in the flight. It was a 12h hours flight almost, seating in economy class were actually very comfortable and very new, the entertainment was new and was working well, with a good selection of films and TV series. The food was good although the portions are very small, and the breakfast was a bit horrible served in the meaning of eggs without bread option and no other options. The staff is very polite, although there is often no emotions and they work just like robots. | 7 |
Turkish Airlines | Cape Town to Gatwick via Istanbul. I have used Turkish Airlines many times on long haul routes and find the combination of modern / new planes, attentive but not overpowering service, excellent food and free wifi in business class to be a match for some airlines and better than a good number. This trip to Johannesburg and back from Cape Town was comfortable with good meals. Transiting Istanbul Ataturk is always interesting although it is bursting at the seams. The Turkish lounge is vast but starting to look worn. I assume there is no desire to spend money ahead of the move to the new airport. Turkish remains my airline of choice. | 9 |
Grupo AirFrance-KLM | Cape Town to Heathrow via Paris. Same problem as the comment below - 4th Dec flight. Total chaos, missed connecting flight, made to queue for 1.5 hrs to be rebooked onto new flight. 8 hours delays in total and lost baggage. Now we're home - phoned twice a day for last 2 days and told a different story every time. They don't seem to have a clue where our luggage is and there seems no urgency to get them to us. Last thing we've been told us that they're in Joburg! We didn't even go to or pass through there. Very poor customer service and will not use this airline again. | 1 |
Grupo IAG | Cape Town to Johannesburg. The SLOW lounge at Cape Town continues to impress by the standard of service and the generous array of food and drink, including ingenious wine-dispensing machines. Boarding was quick and take-off was exactly on time. There was some turbulence but the captain kept passengers well informed. The Club meal was the usual offering with the hot options displayed on a tray. Arrival was 20 minutes ahead of schedule. | 8 |
Grupo AirFrance-KLM | Cape Town to Los Angeles via Paris CDG. So this was the first time that I've flown Air France and I'm not entirely sure how I feel about it. I can't exactly say why I was expecting "more", but I was. Boarding was efficient and fairly prompt and we got away on schedule. After take off, a drinks service was completed, followed by dinner and then one more drinks run. I was sat at seat 40a (changed my seats at check in, I prefer a window seat). Cabin crew were nice enough (could have done with another drinks run) and the cabin was super clean. The seat was AWFULLY uncomfortable, there's something about the way it's positioned, one can't quite get ones legs straight out under the seat in front. This makes for all sorts of contorted positions throughout the flight and a charming game of leg olympics with the strange man seated in the seat next door. Connection in Paris was quick and well done, flight from Paris to LAX was torture. (Probably more down to the flight before). Service was arguably better on this flight though, and the crew - WAY friendlier. It took ages to get luggage at LAX though. All in, everything was ok. I can't really think of anything that stood out. In flight entertainment was not what one would expect from Air France, but it was ok. I would fly them again, but only because of the ease of connection from CPT to the US. | 5 |
Grupo AirFrance-KLM | Cape Town to Paris on Air France AF0521 - initial scheduled 7pm was delayed till 11:30pm. Impossible to confirm the booking : message said a bug in their system. Was obliged to call my daugther in Geneva to confrm my presence in the plane. Very stressful. At 8:30pm 4 buses take the people to the flight, then stop near the plane for 15 minutes, then bring all of us back to the terminal. No explanations given, but just a technical issue. At 10:30pm, again the 4 buses take the people, and back to the plane. We go up the stairs. No help provided - no explanations. At 11:30pm after 30 minutes waiting we take off. The economy seats are old and battered, the cabin service is done without any friendly atmosphere. The food was good and the entertainment correct, but the screens are as old as the plane. On arrival, my suitcase was missing and I was not alone. Here again, no explanation given. | 3 |
Turkish Airlines | Cape Town to Sao Paulo via Istanbul. We applied and was granted "free accommodation" and stay over in Istanbul - never issued. This was a major reason we decided to use them they were not cheaper than SAA (direct flight) and the price we paid was to fly twice longer in and out. I contacted them many times over 9 months and just got promises, 4 days before our departure they still could not issue the vouchers and had to pay all ourselves. No feedback, no communication, nothing. | 3 |
Grupo AirFrance-KLM | Cape Town to Toronto via Paris. Had the pleasure of experiencing Air France's Business Class on both the 777 and 789 on 10 February 2018. Both were good. The crew on both flights were attentive, caring and thorough, without being intrusive. Quality of meals were fine. I really felt comfortable in the herring-bone style lie-flat beds. I had plenty of space, room to pack items and sufficient privacy. The in-flight entertainment was not great - movies were old and the selection poor. Regardless, overall a very good experience. | 7 |
Lufthansa | Cape Town to Vancouver via Frankfurt. Service on the plane is good. Food is Ok. The most important to me is being on time and this was dismal. Out of four legs on my journey two were delayed. Out of Vancouver we were delayed by 4 hours and returning through Frankfurt delayed an hour. | 4 |
Jet2.com | Captain Fantastic.The captain gave a very light hearted speech before the flight took off and put everyone at ease, he was very funny guy, in all the years I've been flying I've never heard a pilot talk to the passengers in person and it made the flight so much more personal and pleasurable.The flight itself was superb, very smooth all the way including the landing. | 5 |
Jet2.com | Captain was very open communicated every obstacle in our way, crew kept us fed and lubricated very well was a great flight | 5 |
Jet2.com | Captains very good at keeping us up to date with information about arrival,weather etc.Cabin crew friendly and helpful. | 5 |
Ryanair | Car Hire RyanairUsed Ryanair car hire in September in Italy and a company called Sicily by Car. Everything good until this week. Got billed by a company called AutoEuropa for €183 in 3 separate transactions of €61 each. Two from Catania and one from Bari. Was In neither place. They are somehow linked to Sicily by Car according to Internet searches.Ryanair very unhelpful having to text the issue to some guy ( can't phone them) so wanted me to get Visa to investigate the problem!! Now have to wait 48 hours to follow up and supply copy of my Visa statement etc. Very unhelpful. Trying to sort it myself now. Won't book with them again if they're using unreliable partners.After my thorough investigations I have found out that these were fines for traffic violations. twice in Lucca we followed our SatNav and went into the city, got lost, came out and went in again, never realising we were not allowed to go into the city at all !!! Then in Sienna we went up a road and realised, too late, that we might not be allowed up the road !! Stupid fines for tourists to be charged for as they are poorly signposted as t all and not in English. Lovely country but will never go back. Drivers beware!!! | 1 |
EasyJet | Car Hire1. Unable to discuses Problem with my car hire.2. Thought I had booked extra insurance man at hire desk said no. You pay more or not covered. In foriegn country not easyn to sort outb at 11.00 pm.3. From my own experience do not use Easy Jet Car Hire. | 1 |
Ryanair | Car hire :Ordered car arrived airport 20.45Car hire company closed .Had to cross Toulouse walk bus train tramTo get home to friends .Next day went to collect car paid signed forCould not collect .had to go online rebookDid that from hire place at airport .Only got new far at 1500hrs so had to go away and return to collect ruined my business plans ruined everything .Still trying to contact.Companies that hide behind chatbots need to he avoided. That's is not customer care .Gold car a spanish company have the most ridiculous and rude staff .. | 2 |
EasyJet | Car hire Malaga: EasyJet are offering what in my opinion is a complete scam with DelPaso so when you book your car through the airline as I did, using the same credit card I used to book and pay for both flight and car hire, I ended up having to pay over €100 extra due to a technicality. DelPaso will not honour the booking as is if your credit card has any abbreviations (e.g. initials) in the name on the card even, as I said, if you booked the car hire package with EasyJet using the same card. I believe both companies know exactly what they are doing and it is an absolute disgrace. They should be thoroughly ashamed of themselves. | 1 |
Jet2.com | Car hire paid for months before with hliday, arrived in croatia queued for one hour in 43 degrees heat, got to front of queue no cars available, dismissed and told to contact Jet2, no one available to help us in airport. we were told to speak to Keddy who couldn't help us either. we had to go on and book our own car with Sixt car hire, we spent three hours in the airport | 1 |
EasyJet | Car seat completely destroyed and unusable, landed at 22:15 Manchester Airport and there are no easyJet staff, the telephone lines are closed | 1 |
Turkish Airlines | Caracas to Munich via Istambul. The plane, crew, service on board, ground staff and food were excellent in economy class. We were given blankets, pillows, a travel kit with mask, sandals, socks, camo, hot towels, also the leg room was very good. Because our connection was long we did a free Tour in Istanbul which was very cool. I would definitely travel again on Turkish Airlines. | 9 |
Air Europa | Caracas-Madrid-Amsterdam round trip. Four flights scheduled with this airline one of them with KLM in the Sky Team Alliance which was the only one that departed on time. Caracas-Madrid flight left 2 hours late this made me miss my connection to Amsterdam and with direct train to final destination. Returning from Amsterdam to Madrid flight left with 1 hour late. Connection from Madrid to Caracas 3 hours late There was no compensation or lunch. All passengers in transit to other cities in Venezuela missed their connections. The meals were scarce badly prepared and presented. No staff support to passengers related with the consequences of their tardiness. | 2 |
Jet2.com | Card only transactions on board is discrimination | 2 |
Wizz Air | Cardiff to Alicante. The airline was on time there and back. That's the good part. The bad part is the planes both ways were FILTHY. The floors were covered in trash and the seat trays had dried food on them. Thank goodness I had wet wipes on me to clean the tray and surrounded area. The worst part was the toilet. It wasn't that they weren't tidy and restocked but the actual toilet themselves looked like they has not been cleaned for ages. I would not choose to fly with them again. | 3 |
Vueling | Cardiff to Barcelona return with Vueling Airlines - they got us there and back and didn't lose our luggage. Outward we were 30 minutes late, inwards it was one hour, not too bad as long as you are not dependent on connections. On the outbound flight we had what must be the oldest plane in the fleet. It had ashtrays in the arms. The seat in front was broken and would not lock in the upright position so I had the person in front practically sitting on my lap. Luckily there were empty seats so he was moved. Otherwise it would have been totally unacceptable to fly like this for 2 hours. The return flight was on a much newer A320 with the new thinner leather seats. Although still tight for leg room it was a bit more comfortable. The only reason we continue to use this airline is because it's the only one that flies to BCN from our local airport. Vueling is not so much a "Low Cost Airline" as a "No Frills Airline". Don't expect much because you don't get much. The only thing you can rely on is that they are unreliable. | 6 |
Vueling | Cardiff to Barcelona return with Vueling. Definitely a tale of two halves. The outward flight was about as good as it gets for low cost airline. Quick and easy check-in, fast passage through security and walked straight onto plane when boarding. Plane left early and landed early. Staff were pleasant and even the coffee was reasonable. The plane was a nearly new A320 with the thinner style seats which for a two hour flight were perfectly adequate. The only slight annoyance was having to be bussed to the terminal on landing and having to wait 30 minutes for our bags. All-in-all pretty good. Now for the not so good return flight. On a Bank Holiday Sunday the check-in queues at BCN were horrendous as was security but I suppose that's the chance you take. Not surprisingly given past experience with Vueling the flight was late. Then we had to be bussed half way around the airport just to get on the plane. The plane was a six year old A320 which had leather seats. That's were the good news ends. The leg room was appalling even for me at 1.77m. Quite possibly the most uncomfortable flight I have ever had. It didn't help that the cabin temperature was hot either. The flight landed at CWL thirty minutes late which by Vueling standards is on-time. These flights were a definite improvement on previous adventures with Vueling and we will still use them but only because they are the only ones to fly from CWL to BCN. | 6 |
Vueling | Cardiff to Barcelona. Flight was difficult to book, wasted money on price guarantee - but eventually booked not particularly cheap flights. Very Slow check took more than 45 mins of queuing. Waited in departure lounge as our flight info was on board saying go through security. Then the flight disappeared off the board with no explanation for half an hour. Eventually told that the bags were being taken off plane and flight was cancelled. We were offered a new flight for 2.5 days later- luckily we managed to find an alternative ourselves for 1 day later - at added cost. Let’s hope we get some reimbursement but they have not impressed us so far. Never again | 1 |
Grupo IAG | Cardiff to Dublin evening 11th November. ATR72 looked relatively new bright interior due to LED lights. Seating very cramped more than other ATR 72's I have flown bearable for one hour. The first and second rows have facing seats which were occupied by 2 drunk women. They managed to buy a round of drinks from the drinks trolley and continue their celebrations. The landing was smooth and on time we turned off the runway quickly to reach the stand. Whilst waiting to disembark one of women wore the pilot's jacket as her friend took photographs All the action should be captured on the plane's CCTV. Certainly a different form of in flight entertainment! | 6 |
Vueling | Cardiff to Malaga and back to Cardiff 11/7. For a budget airline - that's what it is no more no less! It was actually very good. Check in opens 2 hours before there is no point going earlier as you will just be waiting in a queue with the desk not open. Seat pitch is ok its a short enough flight and you can get comfortable enough. The seat does actually recline but the person behind may not thank you. Very pleasant crew - food and drinks to be bought reasonably priced. Both flights on time and AGP-CWL in only 2.10 hrs is brilliant. Nice bright cabin. | 9 |
Vueling | Cardiff to Malaga out 4 Sep return 11th. Great value spot on time both ways. Aircraft modern and clean. Would chose any day over our budget airlines. | 8 |
Vueling | Cardiff to Malaga with Vueling. Wife, myself and 6 year old daughter. Flight out from Cardiff left on time and pleasant flight down to Malaga. Return flight was delayed 6 hrs due to air-conditioning fault on plane at pushback. Vueling could not have been more helpful supplying food and drink vouchers and keeping us informed at all times. 3 weeks later I received 1200 euro compensation which was 400 euro per person. Cannot praise Vueling enough and do not understand all the bad reviews regarding customer service and wait for compensation. | 10 |
Vueling | Cardiff to Palma, and having read very negative reviews, I was very worried. I need not have. The experience was brilliant. The check in procedure was efficient and the female staff member extremely pleasant and helpful. My check in case was slightly over weight, but she did not charge extra - she noticed I would be celebrating my birthday while away and wished me a happy birthday! Boarding was easy and the plane left on time. The cabin was clean and the seats very comfy. The cabin crew were very pleasant and very smart. On arrival at Palma the luggage was very quickly ready for collection. I cannot praise this airline enough, and am looking forward to flying with them again. | 9 |
Grupo AirFrance-KLM | Cardiff to Turin via Amsterdam. KLM always gives me the worst experiences ever. And this time again. The hand luggage was taken from me when I was already on the plane due to lack of space: it has not arrived to destination and the risk is that it has gone lost. Tthe 2 connecting flights were both operated by KLM but they did not manage the delay and did not organise any transfer in Amsterdam that make sure that we would not miss our flight. Many travelled complained since many connecting flights were not managed and people had to stay overnight in Amsterdam. While staying overnight I was not allowed to have my hand luggage back. In the end such hand luggage didn't reach the final destination and since the ticket on the suitcase was handwritten (done onboard as explained). I really doubt it will ever get back to destination. Last but not least the personnel in the planes and in the airport was always very unfair and it was impossible to speak to a responsible manager. It's the 3rd time I have this same kind of adventure with KLM. I strongly recommend to choose another company I will never fly KLM again. When I had similar problems with Lufthansa they always managed the situation very properly and fairly. | 1 |
Jet2.com | Care and attention by Airport assisted help. Easy to book a flight. On board attention. | 5 |
Grupo IAG | Care and support shocking. Written by a previously loyal BA traveller. Lies and misleading unprofessional service. Told that my flight was cancelled. Booked on to next available flight in downgraded cabin from business to premium economy. Called to ask why. Told technical fault with my original flight. My suspicion was another reason. At airport, check in staff said that not enough crew to staff original flight earlier in day. Why take my money and allow me to book a flight which would have allowed me to get to work as a doctor in the first place! How can you trust such an organisation to look after you as a flying customer. | 2 |
Jet2.com | Care taken of us after booking assistance. Good service in flight and coming off the plane. | 5 |
Ryanair | Careful when paying for extra bag, they put a price then change it during paying to scam you.. what a shame seriously | 1 |
Wizz Air | Careful when you book a flight with them and you voluntarily cancel your booking. I have paid almost £700 for 2 persons and when I voluntarily cancel the booking I was only give £390 in Wizz air credit. They are refusing to refund any money stating the terms and conditions. I have made appeals and all for nothing. I had called their numbers that charged me another £8 on my phone bill. All employees advise me to appeal and to call diferent numbers. All of that a big fat lie. Wizz air I don't want your credit, I want my money back I haven't payed you with credit. Your employees made me call phone numbers promising is going to be sorted and I end up with unnecessary charges and the situation was not resolved. You are worst than any air line I have to deal with. | 1 |
Vueling | Careful with this Company!personal experience two canceled flights in one day and many other people had delayed flights.If you are lucky and your flight will be not cancelled or delayed , no worries you will still have boarding 40 min later.this is a joke not a aircompany ! | 1 |
Ryanair | Carefully read every small detail because they will try to take money wherever they can. The online incheck is free but only up until 2 hours before the flight. They will send you an email but also send so much spam so it can end up in your spam box. We had to pay 55 euros per person at the airport. If you can I would recommend taking another cheap airline instead like transavia or wizzair. The costs are about the same and the flights are much more pleasant. More space in the plane, less noise, better service etc. | 1 |
Grupo AirFrance-KLM | Carefully selected a KLM flight from Birmingham to Bangkok. A few weeks later I'm told one of the legs is cancelled and put on a later plane. A week later I'm told the return leg is cancelled. I phone them up ....on hold for 30 plus minutes then cut off. Tried again, same thing happened. On third occasion I got through, put on hold for about 30 minutes when they rearranged the return leg. Then received an email to find out the outward flight had also changed. I had started out on KLM flights but now they were all Air France at inconvenient times to me. This also invalidates the Thailand pass and hotel pickup I had arranged. Phoned KLM, got switched to a Dutch recorded voice which promptly hung up. Tried their WhatsApp and waited 14 hours for a meaningless reply. You get the gist, this company trawls for customers then shoves them on whatever flight is convenient to them. The customer is treated with disdain. By the time you realise this an alternative flight will have risen a few hundred pounds. Customer service is appalling, if you can reach them. Good luck! | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.