Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Cargo service: that's how I felt in the A380 upper deck (supposedly nicer than the main deck for business) but packed in on the 2-3-2 configuration, head to tail as BA loves to configure its seats to make more money, I failed to enjoy business class or feel like it was worth the money. The lie-flat seats do that, as narrow as they are, and only by lowering the foot rest...the foot rest over which the person not on the aisle (I was on the aisle) has to step or crawl to get to the aisle. One can get a couple of fitful hours of sleep but only with luck. The seat controls on the A380 are primitive and antiquated. The food served was a bit better than coach but only minimally so. Well-cooked (dead) supposedly Scottish salmon. Salads with tough bits of green. If I'd paid coach+ prices for this, I'd have been sort of pleased. But business class? BA continues to hoover money out of flyers' pockets for minimal quality...and charges all but their higher grades of customers for the "privilege" of choosing seats in advance of 24 hr check-in. Some of their newer planes have the more traditional all-facing-forward business class....but many do not. It's really a gamble whether you'll get a pod in business or simply a lie-flat space next to many of your new-found friends...and be awakened by them. It's really time for BA to either reduce their business class prices to reflect the mediocre product or step up and re-allocate space for normal business pod seats all through their fleet. | 5 |
EasyJet | Carlos at easyJet in Palma de Mallorca and the staff who refused to give their names need to be fired for the way the harnessed everyone at the gate. People were trying to show they paid for luggage and then were charged again including myself. If you tried to complain they threatened you with not getting on the flight. This airline clearly hates travelers. | 1 |
Ryanair | Carnivore, predator or scam like company, you name it.We are travelling to Barcelona for a short-break and do not need to book seats, extra bags, etc. The website asked me 4 (four) times through differently worded pop-up windows to book seats and 3 (three) times bigger bags. Absolutely ridiculous!!!They still didn't give up and the last pop-up window was to upgrade to priority boarding and no option to avoid it. I had to refresh the page multiple times and still was stuck at that point.At the end I pressed the upgrade button and before paying for the upgrade, I managed to delete the service from "My cart" and finally got through to the check in. Of course we were send on different rows, although next seats are still available (30 min later).Honestly, do you have a department that invents all these hoops for "your" customers?For similar reasons, I avoid the cheapest car hire companies and now will avoid you too! | 1 |
Jet2.com | Carry on Baggage allowance. Care. And comfort. | 4 |
EasyJet | Carry on baggage fitted one way but was an inch and a half too long the other way. Same bag was used to America last week, no issue.Zero flexibility, though I didn't know they'd changed their policy (to reap more money no doubt!).Terrible customer service, unpleasant at best! Life long customer till now - seems bad service is no longer comes cheap, good bye EasyJet, another customer gone ! | 1 |
Ryanair | Carry on baggage regulationsWhile Ryanair say that you can carry on a laptop case, the maximum dimensions are too small for most laptops. Hence you are advised to check it in, which most airlines would agree is not a good idea for a laptop.GIven that people who are not priority cannot carry their cabin luggage onto the plane, couldn't the extra bag be a reasonable size?!!!I have the added problem that I don't want to carry on my larger bag because I am over 70 and have a bad back and can't manage it up the stairs etc., and hence priority doesn't help me. As a result, I will in future find any option I can to fly any other airline. Surely this is a ridiculous policy! | 1 |
SAS | Carry on baggage: Not room for it inside the plane. Where asked to check in carry on bagage prior to flight! SAS claimed the reason was a full flight? Delayed trip. Departure gate was changed several times.Sorry SAS - will use Norwegian next time. | 2 |
Ryanair | Carry-On Baggage AllowancePathetic @ 40 × 25 × 20 cmsBarely can pack a toothbrush.Other budget airlines permit a larger size56 × 45 × 25 CMS with no weight limit. | 1 |
Jet2.com | Carrying my husbands ashes to UK. Service amazing. | 5 |
Lufthansa | Casablanca to Frankfurt. The rudest crew I have ever encountered, but surely these people should be trained to service an international client base. No inflight entertainment, no pre-drinks service, uncomfortable seats, just terrible in every way. | 2 |
Turkish Airlines | Casablanca to Hong Kong via Istanbul with Turkish Airlines. Great check-in at Casablanca, nice lounge, food selection was various and high quality. Casablanca to Istanbul the service on board is quite impressive. The cabin crew pay attention to details and the food selection is extremely good. I would criticize the inflight entertainment since they don't have a big selection of movies. Turkish Airlines lounge in Istanbul is the best I've been to in Europe. The food was amazing. Free massage offered and iMacs available. Istanbul to Hong Kong no complaints. Turkish Airlines offer free wifi access to its Business Class cabin and it works perfectly. | 9 |
Iberia | Casablanca to London in August 2019, the flight departed from Casablanca over 45 minutes late, consequently we arrived at the departure gate for the Madrid Flight three minutes after the last call and they refused us to board. We went to the customer service desk. They have an automatic ticketing system which has a alpha numerical number and it took 2 hours 45 minutes to get served. Iberia booked my wife into a Hotel in Madrid and an early direct flight Madrid - Dublin. As we missed our London - Dublin British Airways flight we were classified as a no show therefore our return flight from Dublin - London was cancelled. I had to purchase two new Dublin - London flights. Iberia lost my baggage so for fourteen days we were without our luggage. | 2 |
Lufthansa | Casablanca to Mexico City via Frankfurt. I had a very unpleasant situation in Casablanca airport with what is called ground force agent that represent Lufthansa in Morocco. I had a visa to my final destination and a layover in Frankfurt which is legal according to EU regulation, but the agent that represent Lufthansa insisted in refusing to offer me a boarding pass because I don't have transit visa while according to E.U regulation Moroccans who are transiting through Frankfurt do not need schengen visa. I had to show to the agent my job certificate in order to get the boarding pass (which is not appropriate with Lufthansa rules or any rules of that matter). I like the company but the agents that represent them are unqualified for the job. Now, I want to book another flight to another country (and I have a visa to my final destination) but the unpredictability and unprofessional service of the agents in Casablanca airport make me nervous about the whole situation. These agents should be aware of the EU laws before working with a European company. | 1 |
Grupo AirFrance-KLM | Casablanca to New York JFK via Paris. My bag was supposed to be on board AF Flight 0006 which arrived March 3 at JFK. That was 8 days ago. I have been tracking it from Casablanca to JFK all week. It has been in the Delta baggage claim, Terminal 2, for over two days now and nobody seems able to collect it to the Air France terminal and transport it to my home. They say they have "escalated" the process but the bag still languishes at Terminal 2. I have not had my bag for 9 days. How is this company so inefficient that they can't accomplish this task? I have been calling everyday, sometimes twice, and they say they have it but it doesn't get to me. In Casablanca, Air France staff were unhelpful if not rude. At JFK they said it had come in but it hadn't. They are impossible to deal with. I will never fly Air France again. March 11th and I still don't have my bag. | 2 |
Iberia | Casablanca to Venice via Madrid. Very nice crew from Casablanca to Madrid. Average crew from Madrid to Venice. Madrid is not very connecting passengers friendly. Airline lost bags, both flights on time, luggage in Madrid. Took them two full days do deliver! For information about their faulty work you need to call a premium priced number! Most links on the website for information and filing complaints not working (on purpose I presume). Staff at premium telephone customer support service provides non working telephone numbers. One of the worst customer service experiences ever....and I fly a lot! | 1 |
Grupo IAG | Case # 25887769I received no food in Business class and no replies or compensation, I paid for the food but received nothing! Is this a good service??? | 2 |
Air Europa | Case ID: PP-D-68433590Air Europa refuses to refund our money for a flight we [paid but can't use due COVID-19.We are South African and by law, we can't fly anywhere.Air Europa refuse to refund, they ignored all our requests to received our money back. | 1 |
Grupo IAG | Case Number 00952481Applied for a refund for a storm cancelled flight in October 24. My daughter applied the same time for the same refund and was refunded with no issue. In December I was refused the refund even though my circumstances were the same as my daughters. I re applied in December 24 and received an email on 20th Feb 25 advising that I would be reimbursed within 30 working days. I did not receive the refund and phoned Aer Lingus..... I was advised my case was cancelled. Then on the same phone call I was a advised my refunded was issued on 06th March 25 but I was told the bank had rejected the refund. The Bank in question was not even the same bank group as I had informed them of. On the same phone call I was then told it was paid to my actual bank with the correct details but they said the bank rejected it. However I checked with my bank and they did not receive payment or reject this. Appalling service from Aer Lingus. Case Number 00952481 | 1 |
Grupo IAG | Case Number 02338330When dropping off my luggage at the luggage drop off at Toulouse airport, I had my travel pram confiscated from me and I was forced to take my sleeping 2 year old in my arms while traveling alone with him at 5.30am. I was told by the staff outsourced by British Airways to check in passengers (therefore an extension of your company) that only yoyo prams were accepted on board. I corrected her that it was "yoyo type" prams but she contested and told me that only yoyo prams would be allowed and if I insisted to keep my sleeping 2-year-old in his pram I would not be permitted to board the flight to London. This happened to 2 other families (that I know of) and we were forced to go to the oversized baggage area of the airport. To clarify my pram is the Silver Cross Jet stroller pushchair which I specifically purchased as it is conform to the British Airways specifications. I was then required to carry my toddler for 30 mins through security, and then again for another 40 mins while waiting to board the plane (I was "allowed" early boarding only to be moved from my seat to stand on the other side of the staff with no more options to sit down). At Heathrow, I was then required to carry my toddler again for approx. 40 mins to go through passport check and luggage claim (as mentioned previously, I was traveling alone with my child with no other support). All this, despite purchasing a very expensive pram to fit to your requirements and coming to the airport prepared with this pram. I'm sure you agree this is unacceptable and it is illegal to force passengers to purchase a specific brand of products in order to be able to keep their child in their travel pram. It is also illegal to discriminate against passengers because they have "dared" to travel with children.In addition to this, once on the plane, I installed my Kids Fly Safe Cares Child Airplane Safety Harness for my son. The cabin crew then proceeded to tell me this was not allowed. I had to go on the website to show them that this was incorrect and I was in fact within my rights. Then, for landing, your crew had the gall to tell me to put the harness on my son and that it was "mandatory" to which I asked, if it was mandatory why did I bring the harness myself. It is also important to note that my son was not given a life jacket when boarding the plane which is against regulation.Basically, I was treated like a criminal during my entire journey and my crime was having a toddler. British Airways is by far the most discriminatory airline for parents traveling with children and this needs to change immediately, especially considering that I paid the same price as an adult for my 2-year-old to be on that flight and he was treated like an inconvenience.My advice; don't treat a mom traveling alone at 5am with a sleeping toddler like rubbish, and don't confiscate her travel pram that is within regulation forcing her to have the worst travel experience possible. | 1 |
Grupo IAG | Case Reference: 02629948What has happened to our once great airline with whom we were proud to fly?In early August 2024 our flights home were cancelled twice! After several emails and telephone calls we eventually received the compensation on 7th October but no refund of our expenses. Details of the expenses have been sent to them four times. Several ignored emails later, on 2nd February we finally received an email saying that a bank transfer in respect of these expenses had been authorized and would be in our bank within 14 days. This has still not arrived. Their communication and treatment of customers is appalling. All emails are ignored and not even given the courtesy of a reply. Has the money gone somewhere else? If so, its your problem BA. We would be happy with a cheque. | 1 |
Vueling | Case no 08079348Vueling lost my case on a trip to Seville, despite logging the loss correctly using the sticker from the back of my luggage tag, and told the case would be delivered the following morning, then when it wasn't, being told over the phone (recorded call), that I could now buy the essentials I needed, and just to keep receipts to claim reimbursement in return home, they are REFUSING to pay me, because I am unable to supply the luggage tag from my outward journey, which at no point in the process was I told was vital to the claim.I removed it to attach the return tag,I supplied all the paperwork raised at the airport, every receipt, my booking confirmation and my boarding pass.The case turned up 3.5 days into a 5 day trip, and definitely impacted negatively on our trip.I have now written 3 emails to customer service, have spoken to them on the phone and as a last resort was forced to contact the CEO by email and text, didn't even get an acknowledgment😢.Totally ridiculous and I am so shocked that such a high profile airline have behaved in this way. | 1 |
EasyJet | Case number 105183972.Left me stranded at airport and did not care at all. I could not book in online but the website said not to worry as the check in staff will be happy to help but they wouldn't and just didn't care. Had to chase 4 times for a reply to my complaint and the reply was just seen as something to help them improve and that they would investigate this but as it was an internal issue they may not be able to advise the outcome. No thought about the money they cost me (flight, PCR test, accommodation etc) and no apology for not replying to my complaint for over a month. Just awful service and I will never fly with them again. | 1 |
Pegasus Airlines | Case number:02338409Subject: Waiting for Full refundBooked a ticket online on March 17th Qatar to Istanbul. On the 18th went to check in my bags and Turkey had closed border due to COVID. Promised full refund if I called their customer service. Now being told I canceled the flight my self by customer service and Im not due a refund.Pegasus robs your money. This is a warning to all people who intend to use them | 1 |
Grupo IAG | Case ref:02969265. I will be cancelling my Avios executive member number 08972042. Be careful using BA. It's difficult to get hold of them on phone and when you follow their advice online, they deceive you and then turn around and can't answer their own clearly written words after they have taken your money.I will never use BA again because of their deception that ended up costing me financially and timewise. If they had been honest I would have made an informed decision and chosen an airline that would not have affected my connecting flight . They are the ones that booked me in that connecting airline Airlink, supposedly they work with them and so would have known their rules. We never changed the airlines to and fro.They lie saying they take seriously the concerns of their customers. You should have stated that your weight limit is determined by the short haul flights and not long haul flights. Then we would have made our decision informed with regards to our luggage weight meaning I would not have used your airline.Even though we were within the limits that were stipulated by BA written clearly on BA website, these limits did not affect us when we weree leaving Heathrow. At Heathrow airport, we were allowed to pay for 3 extra luggage not as excess and carried more than 8kg on checked bags each. We even carried those checked bags into Airlink without problems. BA even stated on their website ( that they now deny that but still written clearly even today that)THE WEIGHT LIMIT IS DETERMINED BY THE LONG HAUL FLIGHT FOR THOSE WHO ARE CONNECTING. I sent them their own words in my email communications with them but the chose to ignore them and wont answer their own words.BA knew I was on transit and I was carrying more than the 8kg requirement by Airlink on checked baggage when we left Heathrow? Why did you allow me to carry that extra weight on the checked baggage here in UK without charge which was what they charged me on, on my return because my checked baggage was more than Àirlink 8kg max allowed even though I told them about your words and I was on transit but I had to pay the diffrence as excess luggage resulting in being charged 200USD plus my delayed luggages. This is the amount I am asking you to refund me because you misinformed me from the begginning resulting in my distress and not allowin me to make an informed decision to use your flight or not. Your rules changed on my return, why?We travelled to a foreign land without problems even though we had 3 extra luggages you allowed us to pay for and our weight limit for the carry on bags were above their weight limit, because we were connecting, they allowed us to enter their flight AIRLINK. On our return your long haul flight details were lies and you don't want to accept liability for your lies even though it is clearly stated in your website.I showed BA in my emails their own words but they pretended they did not know and declined to compensate me for their lies that ended up costing me financially as we were forced to pay excess charge when we should not have paid as we were within the same limit we used when we left Uk. Why did BA not apply the same rules when we left UK as we would have left our extra luggage behind without problems as we were in our home land than cause people to travel and then dump them where they can't leave their luggage behind.1. We missed our connecting flight because they did not state that their landing time is different to the actual time people vacate the plane. We were kept in the plane for nearly 20 minutes not knowing what was happening. We had 50 minutes to connect but we ended up missing our connecting flight as the gates had closed. We ended up staying overnight in a foreign country as all the flight for the day were fully booked. I am grateful you paid for our overnight stay. However, your customers calculate their connecting time based on the landing time you tell us.2. When we finally connected the following day , 3 of our bags were left behind. It took a further 24 hours for us to be united with them which was a cost to pay someone fuel to return to the airport which was far from where we were staying, to collect the remaining bags.3. On our return to London, the connecting flight Airlink would not allow us to carry extra bags resulting in me paying excess luggage .I am so disappointed that you would cause us to have these 3 issues and all you say with your apology that sounds not genuine is hope we travel with you in the future again. One issue was enough, not 3 issues? Put yourselves in people's shoes and you will understand how they feel. Lies are never kind. | 1 |
Grupo IAG | Case reference 24257374.When I studied at Insead in Fontaineblau in the year 2000 British Airways was studied because of their famous and very elaborate client friendly services. All students were very impressed. In december 2022 we flew with 6 people back from London Heathrow to Düsseldorf Airport. When we arrived at Düsseldorf it turned out that all our 6 suitcases were missing. It took them 5 weeks to return the suitcases. During these 5 weeks nobody with BA could tell us where the suitcases were, and most times any contact with the lost and missing service was completely impossible. Now in march 2024 we are still waiting for the just compensation and every two months we receive a mail from BA where they apologize for the fact that the case has not been solved as should be. It is really the worst service you can imagine and I hope to avoid this airwayscompany for the rest of my life.Kind regards,Erik | 1 |
Grupo IAG | Case reference: 02727485We were promised £300 compensation in cash per person after the flight on 10/08 but were only given £300 vouchers instead.This is not acceptable, especially since you're not responding to the several emails I have sent you.Also, we had already purchased our stansted express ticket for £40.30 but we arrived at Heathrow and had to pay for a taxi home £77.20.Thanks for reimbursing at least one.If you open your emails you will find my phone number, looking forward to hearing from you soon | 1 |
Norwegian | Cashpoints are an unusable scam. If you ever have the option to get a refund - Do it, or you'll likely never get that cash back. 500 euros down the drain. Will never book them again, although that will be easy seeing as they have about two flights a week to only a few cities. | 1 |
Grupo AirFrance-KLM | Catania to Amsterdam. Absolutely terrible. Currently sitting in a boiling aircraft beside a soiled seat with no drink, food, or entertainment options. We asked about all the above and were told this is the way it is and that "our complaining would not solve the problem". Do not fly KLM, pay the extra bucks and keep your comfort and sanity in check! | 1 |
EasyJet | Catania to Bordeaux. Worst Company, rude staff Lacking. Improper Baggage Policy. First and Last Time. They charge anyone who has a bag in addition to their carry-on baggage. Pire compagnie au monde Personnel grossier et impoli Politique de bagages non conséquentes et abusives Première et dernière fois Ils font payer tous ceux qui ont une sacoche en plus de leur bagage à main | 1 |
Wizz Air | Catania to Budapest. Some days before the flight I was invited to leave luggage at the desk (if you have chosen not to bring the classic cabin baggage). A321 neo, seat 17c is comfortable with good legspace. The flight attendant invites me to sit in the exit row where there is extra space. I bought an excellent tea, staff appear highly trained and prepared. Landing in Budapest and average baggage claim. | 8 |
EasyJet | Catania to Naples. Just like all of the other airlines, the staff and crew were nice and pleasant to travel with. In all, it was a similar experience to any other airline. However, it was a completely different story when it came to bags. We could only check one bag per couple. We managed to transfer items between bags to make it work. We then had to leave one overhead-sized carry on to be stored below. That was what we wanted to begin with, but we had to drag it through a busy airport first. The big issue for us is that some people were charged for stowing that extra bag (€60) when others were not. This was after they were told to take those bags to the gate. It was very confusing and it appeared that there was no set standard. The whole boarding process was slow, confusing, and stressful. We will pay a higher ticket price to travel with another airline for our next trip. | 5 |
Vueling | Catania to Rome. There were 5 of us flying under 2 different confirmations. We had boarding passes printed and ready to fly from Catania to Rome on Oct. 26. On Oct. 25 we both received an email saying your flight from Catania to Barcelona on Fri. Oct.25 was delayed. We assumed it was a mistake since we weren't flying to Barcelona. We then tried to check into our flight and they said it already had left. We called Veuling and they said they sent us an email on Sept. 20 changing our flight to a day earlier. Neither of us had received an email yet we were getting them fine to tell us about the delay that day. They would do nothing to help us and they lady hung up on me. My husband tried calling and they said send in a request to get your money back. Had we received an email back in September we could have made different arrangements. Now we were stuck paying upwards of 600 euro to get back to Rome to catch our flight back to the US. I can't believe a carrier is able to do this. Hoping there is some kind of EU air complaint we can make. | 1 |
Turkish Airlines | Catastrophic company, to not trust..Indeed, I book for my family ( 5 Person including a baby ) to Bodrum in Turkey, then because of a mistake of wrong spelling name of the Baby when booked , all passenger was declined for departure in consequence , then for Return as well after being in our destination within new booking …. It was a nightmare with this catastrophic company we did not enjoy our vacation as supposed!The point that earlier before our departure we noticed the company by whatapp about the wrong spelling name of the baby then we call them as well , they reassured us and ask to not be worry then to "make things easier " as mentioned on whatapp response " we created a family check-in counters……"We felt confident then prepared to reach the flight earlier . It was a big surprise because up to 2:35 o'clock morning ( departure time ) on the counter desk trying to check in but refused !!! … Children disappointed, baby crying we do spend more time at the airport as we might catch up next flights belonging to the same company .... but failed !!.Meanwhile , we didn't found any Turkish airlines representation as mentioned when arrived , just a guy who give us a hotline number of company to call for any issue . Believe that I call several time reaching the customer relation, some of them are confident as they pretend to fix the issue then ask to double check within half hour with the counter desk before departure ….. but failed !!. Others less confident as do not provide urgent solution asking to keep us in touch if possible to reschedule us for next flights……but no response ..standby !! , Others asking to write FeedBack online through website then to resolve the issue with a reference number …..NO response !!All the night still waiting, family were upset and got tired then left the airport for some rest despite I was desperately still holding the phone for hope !!!Finally we felt that Turkishairline are a not a credible company since they are pushing us toward mistakes then to get trapped . this fact is witnessed by their recorded hotlines calls and their incensed feedback forms and whatapp messages. .We spend a lot budget to rebook again with other company ( Pegasus Airlines ) , but other big surprise was waiting for us , when I contact the counter Desk of this company without mercy in Istanbul airport . The surprise is to pay a penalty to maintain the return-tickets for all family , I thought they are kidding so I double check with the destination city Bodrum Turkishairlines , they are telling the same !!!, to pay about 1000 dollars to maintain booking for return !!!!!May be I deserve more penalty in my life , to struggle at departure then Return as well !!!??……I didn't know how to do ! since return was more urgent if not to stuck far from home , so I rebook again with other company… And I ask for refund since from the start there was issue of non assistance , I had right to change the flight even with extra-fees no problem …. but now what's about refund !?Finally we conclude that with Turkish Airline there is No Hope , No Trust be aware about that and about the very bad and fake online assistance and though website as well ..….To tell to everybody and to Morgan about .. | 1 |
EasyJet | Catastrophic service by ground personnel in Alicante. They are completely incompetent and when asking for a superior another incompetent person appears. They are trying to rip off customers at the check in by inventing rules for luggage and using a some hand made frame that has nothing to do with international standards. The situation is exploited because people need to catch the flight and are in a hurry. So they try to rip off people at check in unrealistic charges for luggage. I can only WARN from using Easyjet, their whole system is designed to rip off people. | 1 |
EasyJet | Catastrophic. Awful support, just loosed my time. Not helpful at all, directed me to wrong form. Very unprofessional | 1 |
EasyJet | Catatsrophic experience. Impossible to get a simple receipt for an extra luggage I book. The only contact you have is with a robot who is not even able to answer your question and just repeating the same thing like a robot. Then you wait 1/2h for a real person and when they connect they don't even wait 3min for you to answer, and they close the chat. Scandalous | 1 |
Ryanair | Cattle class with very unhelpful staff. The fact that we have a baby made no difference to their attitude at all. | 2 |
Ryanair | Caught covid whilst on holiday. I am too poorly and too weak to fly home. I looked to the help desk and asked if I could have a refund as I would no be on the flight. I was told no. I then asked can my flight be turned to points to aid me to book another flight, again no. I was told to pay a changing fee from 45€ but depending on when I am able to fly again I would have to pay more than that! I am ashamed to have another flight booked for October. I will not be dealing with the scam of a company! Stay away at all costs and definitely read the reviews! | 1 |
Vueling | Caught the Saturday evening flight from Granada to LGW. when we arrived at LGW late evening my luggage did not materialise. There were no Vueling agents in baggage reclaim, so I was unable to report until the following morning. The person I spoke to (by phone) clearly didn't believe there had been no-one available the night before (don't you just love it when so-called 'customer services' imply you are lying ?). She said she would need to discuss with her supervisor.. I'm still waiting to hear, and because the agent didn't give me a 'PIR' (whatever that might be), I have been unable to check progress (if any) or talk to a real person. Vueling clearly has no respect for its passengers or their baggage. | 1 |
Ryanair | Caught the flight from Valencia to Dublin this last Saturday afternoon 19/10/24. Another pathetic experience with this company . Boarding staff in Valencia terminal at the gate can not work out difference between priority and non priority boarding. Followed by letting every one go through to board the plane only to find that when we got on to the tarmac the plane had not even arrived yet . Once it did everyone left for 40 minutes in the belting sun old people and kids alike while the plane was disembarked by passengers on it first, before finally boarding . Cop on Ryanair and provide a service one day !!!!! | 1 |
Norwegian | Caught up in the UK ATC outage at the end of August 2023. Terrible communication from the airline, but appreciate it was an unprecedented event. Claimed for a hotel, as is the right in an event like this, and a month on they are still to acknowledge the claim opened, never mind refund it. I have chased by email multiple times and they haven't responded, I have also called and they said it is still being investigated, they are purposefully trying to drag out paying for something that is a legal obligation for them to cover. First and definitely the last time I will ever fly with Norwegian. | 1 |
Grupo IAG | Caused us a delay by gate checking our hand luggage from Paris to London, stating that as the aircraft was busy they had to do this. Got on the plane, loads of empty seats and ample space in overhead lockers. Thanks for screwing up our journey BA, great customer service as always | 1 |
Jet2.com | Caution when booking and be sure you want the flight you want...book separate bookings if any indication of a change. First time dealing with jet 2 but poor so far. Asked for escalation to manager. They will get back to me in their own time... | 1 |
Grupo AirFrance-KLM | Cayenne to Paris Orly. After one long waiting hour in hot conditions at Cayenne airport, we took off from French Guiana to join Paris Orly (night flight). In flight meal was served quickly and we could sleep at least 5 hours before light breakfast. The Boeing 777-200 reclining seats in economy could have been changed to new seats that not bother the passenger being. Good flight: we landed right on time. | 9 |
Wizz Air | Cea mai de rahat companie aeriana din toate cele care exista,in 2 luni mi-a fost schimbat zborul de doua ori ,daca vrei sa iei legatura cu ei,este imposibil ,am asteptat 45 minute sa vb cu cineva si nimeni nu a raspuns. - The worst airline out of all that exists, in 2 months my flight was changed twice, if you want to contact them, it is impossible, I waited 45 minutes to speak to someone and no one answered. | 1 |
Wizz Air | Cea mai proasta companie posibile ,serviciu de rahat . O campanie de nimic ,ajung in aeroport și.mi se spune că este posibil sa nu fiu îmbarcată pt că nu am cumpărat postul . A trebuit să plătesc o alta suma de bani pt a putea să mă îmbrac . Când faceți prenotazione,aveți grijă ,citiți bine . Luați bilet cu alta companie ,este o campanie de mizerie . Sa le fie rușine . Ar trebui sa numai facă zboruri ,sa le fie interzis să decoleze.The worst possible company Wizz Air, crappy service. A useless campaign, I get to the airport and they tell me that I may not be able to board because I did not buy the seat. I had to pay another amount of money to be able to board. When you make a reservation, be careful, read carefully. Get a ticket with another company, it is a crappy campaign. Shame on them. They should only make flights, they should be banned from taking off. | 1 |
Turkish Airlines | Ceci est une arnaque. Entreprise non fiable. Leurs conditions de vente changent à chaque appel auprès de leur service client. Ils n'honorent pas les conditions des billets. A fuir absolument !This is a scam ! The company is not reliable. The terms of sales are vague and change depending on who you have on the phone when calling their customer service center. They do not honour the ticket conditions. Run away from it. | 1 |
Ryanair | Ceo Michael O'Leary happy to make money flying asylum seekers to Rwanda known for human rights abuses. | 1 |
Ryanair | Certainly better than Wizzair as the flights actually depart, however they are overbooking seats. I found myself denied entry on the plane alongside 5 other passengers and had to wait for the next available flight. They did provide compensation, however it is ridiculous that you book your trip and plan ahead for them to turn around and say they don't have space. | 3 |
Jet2.com | Chambery airport was so busy, nowhere to sit, flight was delayed so had to spend many hours trying to entertain two young children in an overcrowded airport. The flight was late but once on aircraft the wait was not too long and the staff were friendly. | 2 |
EasyJet | Change of flight and I paid for inward seats as I don't like isle seats and have been given 2 isle seats , why bother paying | 1 |
Ryanair | Change of flight to and from Belfast, from the afternoon to 6.20 am. As 2 of the group are 85 years old leaving the house at 3 am did not seem reasonable. We asked for a refund which included car parking, when the refund was returned it did not include the parking. I had been informed by Ryanair customer service it would be.When I contacted East Midlands Airport it states they do not refund Ryanair bookings.Someone is making a profit from this and it is the customer.Stay away from both companies or if you have no choice do not use Ryanair to book parking. As you can see they can cancel or change your flight and you will be out of pocket | 1 |
Ryanair | Change policies after you book and won't refund you. Hung up on twice when I called regarding this. Shocking service. | 1 |
EasyJet | Change the design and function of your booking process so that people book just what they want. I had no intention of taking 2 hold bags and have been told I can't take the bag off my booking. Outrageous but no surprise considering the way you do business. Bad form. Very bad form. I only use your company if all else fails. Next time I'll go with BA whatever the price or flight time. | 1 |
Ryanair | Change your flights with out email confirmation, then make you hold on the phone for over an hour to change them back to original flights. Don't even know if they will as I'm still on hold. | 1 |
Ryanair | Changed a flight scheduled 6 months ahead from 2pm to 11pm within a few hours of me booking. They now keep banging on about their now refund policy, even though as the change is more than 5 hours I qualify for a full refund in accordance with the terms on their own website. I've spent hours on this and getting literally nowhere. From reading other reviews, this is all clearly a ploy hoping people will just give up. I'm now escalating my complaint to the aviation ADR | 1 |
EasyJet | Changed a name on a flight and itn | 5 |
Wizz Air | Changed both flight times with no notice or compensation | 1 |
Lufthansa | Changed flight from 1 scale to 2 with added 3 hoursLost extras and several false claims on the chat. Since not assuming that the flight was booked directly to assuring the new flight had similar seats when it didn'tDon't want to refund the extras and presented no other optionsNever again | 1 |
Ryanair | Changed flight last year as it was in a red zone!🙄 and they have charged extra to reschedule it! Now i here no jab no fly! Wont ever fly with them again! | 1 |
EasyJet | Changed flight time 8 hours earlier without notice the day before departure | 2 |
Ryanair | Changed flight times without notificationWorst customer service team everNo interest at all, no apology, no alternative offeredWhy is CAA allowing this company to continue with bad and illegal practicesRyanair you should be ashamed of yourselves | 1 |
EasyJet | Changed flights booked well in advance. Asked us to fly early morning which would ruin break. | 1 |
Ryanair | Changed flights to 4.5 hours earlier but did not bother to tell us. Also did not change ( or subsequently help us change) a linked car hire booking. Tried complaining and the form did not work. Finally got through and they seemed incapable of address more than one simple part of this mess at a time. Ryanair are a joke. Won't be using them again even if other airlines or routes cost significantly more. | 1 |
EasyJet | Changed mistake for mistake in the booking. Great service | 5 |
Vueling | Changed my 3 hour flight to travelling all day with 2 flights and a 3 hour layover. Now the booking agent are refusing to help and there seems no way to contact Vueling. Automated phone line doesn't help at all and then cuts you off. Avoid these guys at all costs! | 1 |
EasyJet | Changed my Flight to a one same day but 20 mins later, Basicly skimmed thru the email and said you dont need to do anything to confirm and everyting is being transfered over the same, but it you want to confirm please press here, so did that, Lost all my large cabin bag allowance for 4 seats and also speedy boarding, very sneaky, first grump I have had with Easyjet and no way of adding the bags back on the flight. so now i have to pay for 2 extra hold bags and also pay extrax for return journey of 2 bags as we now will not have our cabin bags with us. Agent could not resolve it could not even offer to give me a bag in the hold as a good gesture. Not Great Easyjet. | 1 |
Ryanair | Changed my booking without any consultation or choice of options. No refund offered, no discussion. They just drop the bomb and you sort it out, they cashed and don't care.I can not fly at the times Ryanair has changed my flight to. No possibility for refund, no discussion. You fly at the changed times or don't and no refund. Money wasted. Booked KLM instead now which even turned out to be cheaper with all extras charged by Ryanair. So never, ever again.AVOID AVOID AVOID!As soon as they have your money, service or hospitality are nowhere to be found. Rude customer support and endless waiting to be helped. Well, not helped at all! They are as flexible as concrete once they cashed your hard earned money.These practices are a form of earning money for Ryanair. Clearly scammersAs mentioned booked with KLM instead, world's apart from how I was treated by Ryanair. Maybe Ryanair could take some courses with them on customer care? That I do advise them to do. In addition Ryanair empties your wallet more by selling all sorts of extras. It turns out KLM and most others have these included in their prices or charge far less and hence it is cheaper in the end.Check with descent, respectful airliners first before ever even thinking of flying Ryanair! | 1 |
Ryanair | Changed my flight 3 times, made me pay to move it one of the 3 as a communication break down on there side. Wouldn't give full refund on the 3rd time as was only an hour from the second time they changed it .Long weights to contact. Lost countless hours trying to get through and sort 3 times.Will never book with again, willing to pay 10 times more to go with someone else. Not worth it . | 1 |
Turkish Airlines | Changed my flight 4 times, last change was from 8pm to 6.30am - which obviously took a whole days holiday away from us. My first and last experience with the company. | 1 |
EasyJet | Changed my flight date at no cost after I made a date booking error. (within an hour)But it take an hour on the on-line chat! :-/ | 3 |
EasyJet | Changed my flight for no reason and put it back by 2hrs 45 mins so it was under the 3 hr rule meaning I can't have a refund . Joke | 1 |
EasyJet | Changed my flight from 6.35 on the 10th march 2024 to 16.10 on the same day I contacted them they said its due to disruption how do they know 6 months in advance. There are 20 of us going for an engagement party should have happened at 16.00 so that can't happen now also miss out on evening meal won't use them again 1st time in 10 ten since I last used them and had problems so it's back to jet2 for me from now on much better service | 1 |
Vueling | Changed my flight time 3 times, then changed both flights with stopover instead of direct. Did not give possibility of money back...no answer from customer service...I wish the company a safe flight into bankruptcy | 1 |
EasyJet | Changed my flight time from 6.40 pm to 7.10 am via email. Despite their being a flight to the same destination at 6pm. I can change my flight if I am willing to pay £40 but Easyjet amended my time not me. Don't provide a phone line. After going on the online chat and being stuck in a nightmare of auto responses, can't get through via the online chat to speak to anyone. No times of where you are in the queue and just need to sit it out. Already been kicked out 3 times. I just need a more reasonable flying back time.Come on Easyjet help me out | 1 |
EasyJet | Changed my flight time now want me to pay to change it to a more suitable time. Customer service so rude and would not pass my complaint to a manager | 1 |
EasyJet | Changed my flight time significantly and when I asked to swap my cabin luggage for hold luggage, as I'm now having to take a full day holiday and have plenty of time to stand in the outrageously big check in queue. Apparently this isn't possible. The hold luggage was actually £1 cheaper at time of booking but as I wouldn't have time to stand in the ridiculous check in queue I opted for cabin. I'm now having to pay £27 | 1 |
Vueling | Changed my flight time twice and offered me something 5 hours, and landing a day later, than original booking. Hopeless. Processed the refund and they couldn't refund it back to my card that I made the booking on (contrary to what they said they would do) so had to waste more of my time jumping through hoops with them. The good news is that I will never have to waste any more time on them as I will never use them again as they are just useless | 1 |
Wizz Air | Changed my flight times I went staying for 5 days and now I'm staying for 3 days. No help whatsoever, don't want to help at all and still paid the same amount as earlier. JOKE OF A COMPANY | 1 |
Ryanair | Changed my flight times around 2 - 3 months after I booked!Issue is we have planned our holiday around original flight times and now can't make some trips payed for while away. Ryanair wouldn't help when speaking to them.Also booked meet and greet parking on there website and meet and greet company won't accept changes directly from me and when speaking to ryanair they won't make changes either.First and last time to fly with these useless c#*#s! | 1 |
EasyJet | Changed my flight to a time that doesn't work. No one willing to help or cares and Amy on Chat ended the chat after I waited one whole hour to get through in the first place. | 1 |
Ryanair | Changed my flight with two weeks prior to me taking the flight. I had holidays booked in and they ruined everything. Horrible company that you can not ever rely on | 1 |
EasyJet | Changed my flights by 3 days after many months5 days later the whole of the month was cancelled - which they must have known when taking my extra £150Worse than RyanairAppaling customer serviceWill fly with others in future | 1 |
Ryanair | Changed my flights by more then 24 hrs. No other suitable flights so i cancelled and they're refusing to issue me proof of the cancellation. Avoid this company pay more and avoid the stress | 1 |
Ryanair | Changed my flights twice in 24hours.Totally messed with my accomodation I had booked and other things I had planned.I was told I could change my flights either 1 day before or after the date of travel for FREE so when I went on to do this it was charging me.This is not acceptable.I tried several times to use the chat and complaints.Still nothing.People just ended the chat straight away and just sent me information I already had but couldn't do anything with.Horrendous experience.Had to end up cancelling my flights and now I have no flights whatsoever | 1 |
EasyJet | Changed my name in the form during the booking process and never updated the ticket. So now I have the profile info updated but they ask me for 100£ to change the tickets... they paid a junior developer to design that site. | 1 |
Ryanair | Changed my return leg. When I confirmed it was 30 euro more than the price, I had seen online. They also charged again for a seat I had booked on the original booking. Another 65 euro change fee. They changed me 43 euro more than I should have been charged. A bunch of crooks. From now on, I will avoid if there is a choice. | 1 |
Iberia Express | Changed my seat details when booking without informing me, no way to change it. Obviously scammers. | 1 |
EasyJet | Changed my spelling mistake for free, thank you Easy Jet!!! | 5 |
EasyJet | Changed name on my booking very quickly and easily (I had not put name correctly to match passport) | 5 |
Ryanair | Changed our flight by 10 hours which meant we lost a day of our holiday - evening flight was booked so we could have 4 days of hol but now we have less than 3. 12 people celebrating a 50th birthday. | 1 |
Iberia | Changed our flight from a 2 hour transfer to a 12 hour without apology or offer of a hotel. There is no way to speak to a human being about our concerns. When I called customer care the agent shouted at me, refused to tell me her name (stating I had to request a recording of the call if I wanted that) and hung up on me. Their email response to my concerns is illiterate and does not apologise or help me at all. It also refuses to provide the recording. There is no way for me to contact Iberia going forwards as everything is through a no reply email and the phone centre refuses to help, demanding I fill in a complaint tick box and wait for a reply.I will never fly Iberia again and I will ensure all friends and family do the same. I have never been treated with such contempt. | 1 |
Jet2.com | Changed our flight time after booking, then changed seats on our return journey with no reason given!!! | 3 |
EasyJet | Changed our flight time on a 3 day trip from early to late, meaning we lose a whole day. Only offered to change our flight - but there are no other times that day - or refund which would mean we'd have to book more expensive flights elsewhere since the trip is so much closer now than when I booked it. Wouldn't even offer free seats or baggage as a basic gesture of goodwill. | 1 |
Ryanair | Changed our flight times twice, now they're so late it doesn't work for our trip. They emailed offering a voucher refund, which we don't want. Can't request the refund online as the website won't accept the reservation number. I've been on webchat waiting for an agent for six hours so far, 3rd in the queue for over an hour, so I'm assuming the "24/7" is only serviced by one person during the night. I always said I'd never fly Ryanair again, but they were the only airline that could get us to the destination we wanted. Definitely never never never again after this. | 1 |
Vueling | Changed our flight to a different airport on a different day with no reason given did get a refund though but by then all flights had increased in price for our original date wanted, now I cannot unsubscribe from all their junk mail and they do not respond to any emails I have written. | 1 |
EasyJet | Changed our hotel last minute, which apparently they're allowed to do. They classed the hotel as 4 star, same as the one we initially booked but it was old and didn't have the service, facilities or nice decor of the place we booked. Kind of ruined our honeymoon. Our flight was delayed both ways which I wouldn't have minded so much except they left us queuing standing in an unventilated corridor for about 30 minutes after going through boarding both times. People, including myself, were clearly struggling with this. Not everyone with health issues is in a wheelchair. All the EasyJet passengers were crowded into one small gate area at Malaga airport, with no air con and not enough seats. To top it off our airport transfer from hotel to airport didn't turn up. We had to phone EasyJet and waited for ten minutes hanging on the phone whist they decided what to do. Eventually we were told to phone a taxi. Costa del Sol is beautiful but never again with EasyJet. | 1 |
EasyJet | Changed our hotel less than four days before flight that we booked and paid months ago due to "overbooking". Put us in another hotel with worse reviews and obviously not the one we picked. Our friends booked the same holiday so we our families could spend Christmas together. We're hard working people like most families, and we were looking forward to decomposing. Christmas now in tatters thanks to this greedy money first costumer last company.Avoid Easy Jet as they seem perfectly content to not provide what they offer and are unsympathetic about it. | 1 |
EasyJet | Changed seat easily - thanks | 5 |
Ryanair | Changed seats last minute as we were boarding, we had paid for seats next to each other and a 15 year old was moved to be sat alone. We spoke to the flight attendant and she was rude, dismissive and blatantly disrespectful towards us. | 1 |
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