Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Changed the dates and times of our flights. Ended up expecting us to return at 7am rather than the afternoon. Very difficult to contact to get a refund. Will have to wait 7 days for the refund. Had to book elsewhere and reschedule our hotel booking. Conveniently informed us AFTER all the airline sales had finished. Won't use again.What I think they've done is merged two flights to save money. | 1 |
Ryanair | Changed the destination of the wrong flight by accident, contacting customer support a few seconds later after noticing, they tell me to just pay trice .. reverting changes and changing the correct one, on top of already having paid for the initial change a minute prior.What a poor service | 1 |
Air Europa | Changed the flight last minute with no option for a refund.After calling for i believe 4h in waiting line, no answer.sending 4 E-mails, no aswer.If i could rate 0 stars i would | 1 |
EasyJet | Changed the flight time (more than 8 hours!!!)I choose easyjet specifically because of the flight time and then they just canceled that flight!! All other flights has horrible times, in the middle of the day or arriving incredible late!And we I tried to reschedule to a day I could travel on that horrible time, I couldn't! They just allow you to change the flight up to 2 day after the original flight!!!Too late to buy another ticket, because it's too close to the actually day of the flight!! | 2 |
Wizz Air | Changed the flight to a much later flight. If you want to get a cash refund and not their Wizz Air credits you have to call their premium rate number and they keep you on hold for hours | 1 |
Norwegian | Changed their flights and wouldn't refund us. Awful company | 1 |
Vueling | Changes flights by up to 5 hours and makes it extremely difficult to change to another flight.I was told in January that the flight was being put to almost 5 hours earlier than what I originally booked.This interfered quite significantly with my travel plans so went on the website to make changes only to find that any later flights I wanted had a 5 - 8 hour stopover in Barcelona from Gatwick airport.I then tried to change my origin airport but it wouldn't let me. Not only that but the damn website kept switching me back to Spanish, even after changing language options to English.It also struggled to find flights and struggled with basic form functionality with fields resetting themselves whenever I tried to enter flight information.Really awful experience. | 1 |
EasyJet | Changes made to my booking and agent very helpful | 5 |
EasyJet | Changes to hold luggageI have 3 bookings and logged onto the app to check the luggage allowance. This changes each day from 2x23kgs to 3x15kgsThis meant I had to chat with Easyjet on 3 occasions, wasting my time and when asked why this kept changing, they said 'Dont worry'I am sure they wouldn't say this if I turned up with the incorrect luggage allowance would they | 1 |
EasyJet | Changes were easy to make, helpful agent. | 5 |
EasyJet | Changes were quick and straightforward | 5 |
Grupo AirFrance-KLM | Changing Flight conditions and have to check in Cabin bags That We have payed extra for!!!!!!! And even they appantly knew when i tryed to check in the day before, I wasn't told. So had to wait an hour in a line and hadn't packed fo check in of Cabin back!!!!!! And they only opened two check in slots. Very very bad service I will complain, and just to make it worse. There was room for 30-50 cabin bags on the plane if not more!!!!!! | 1 |
EasyJet | Changing PricesWe reviewed prices to make a trip. Paused briefly to discuss and budget and flight prices changed within a couple of hours from 21:00 - 23:00 from £45 each way to £73 & £78 This is nearly double. We are regular customers with easyJet and we extremely disappointed with the way in which these increases are implemented. Midnight would be more explainable and lower increases, maybe 20% per day. This is typical and the worst thing about this airline. | 1 |
EasyJet | Changing my booking was easy and quick chatting online to your advisor | 5 |
Grupo AirFrance-KLM | Changing our allocated seat then we are boarding the plane , literally going in to the plane. Someone else sitting in the seat and has the same seat 4F, had a screenshot of my boarding card with the same seat, had no idea what to do, the hostess could not go to us due to crowd, and when I went to the app they changed the seat to 3A. First time using KLM, this has never happened to us with any other airline, what a disgrace and disappointment, made a fool out of myself. Even had a call day earlier if I'm willing to re-book for another flight as there is a limited capacity. | 1 |
Vueling | Changing the flight time by 12 hours!No way to manage properly the booking or a solution.Ridiculous support, ridiculous website, ridiculous company.Now you know people. | 1 |
EasyJet | Changing the rules.Paid for under seat bags, used correct size, already been used several times. Then one jobsworth as we were boarding decided to pull me out and use an out of date hand luggage cage to charge £96 for for my own and husband's bags. Individual staff making it up as they go along. Even other staff were shocked. Was made to feel like a criminal as she smirked at us Infront of the other passengers. It was our first flight since covid, completely put me of flying again never mind using easyJet. | 1 |
Ryanair | Changing the time of the flight all the time, letting you know one week before and if you booked anything like hotels or cars, well...... That's your problem. UNRELIABLE, UNPROFESSIONAL | 1 |
Jet2.com | Chaos at Funchal departure lounge, over an hour late back to Birmingham. | 2 |
Ryanair | Chaos at Manchester Airport at gate 54 - Flight RK2800 to Billund.Rude staff trying to find baggage for which they can charge an extra fee. After checking and find baggage okay they do not even say thank you or apologize for asking the baggage to be checked.Staff unwilling to help mother traveling with two very young children. Instead they're laughing and find it funny that the mother is having a hard time.Finally boarding the staff realize that the plane is overbooked and ask for three passengers to volunteer to get off the plane for 300 € compensation each.Scheduled take off 19:50 is delayed till 20:30.There are nice Ryan Air employees, but unfortunately too few.Even for low cost carriers, friendliness doesn't have an additional cost.Food for thoughts :Why did the mother of two children say - NEVER Ryan Air AGAIN ? | 1 |
Jet2.com | Chaos at Tenerife airport,not pleasant for a 77 year old woman travelling on her own | 1 |
Jet2.com | Chaos at Tenerife airport. Why is jet 2 gates always in a small corner (c35) arrive there but there was a Newcastle flight waiting to board. No barriers to get in correct lineJust a lot of confusion | 4 |
Vueling | Chaos at Vueling check-in. We took off one hour late after a change of gate due to late incoming plane. Seats are of some kind of horrid plastic. The Steward was OK but the stewardesses walked up and down in a ridiculous military style. The baguette sandwich was terrible and expensive. It is an acceptable airline for young travellers. Bring your own food and drinks. | 5 |
Jet2.com | Chaos at the Gran Canaria departure gates and insufficient staff to help the hundreds of passengers crowded into a relatively small area.That said the flight was on time (eventually) and the plane captain and staff excellent. | 4 |
Air Europa | Chaos during check in, poorly designed check in area. The airline asks you to download all documents to their website / Covid test, Vaccination certificate, Attestation, you get a boarding pass but when you arrive to Terminal 1 the business class agent has no idea about this process. He did not even have a computer. Luggage check in was smooth. Priority lane for security unpleasant and slow. Boeing 787- cabin with 1 -2-1 lie flat seats, nice staff. Cabin overheated. Only 1 wc available. | 5 |
Ryanair | Chaos on flight FR6394BCN yo Dublin2/09/23Full flightTo many cabins bagsSat in 2D & got smashed by boarding customers bagsMy bag was man handled by staff and other customers trying to squeeze other bags into a space that was too smallThe customer arrived with too many cabin bags.. staff should have put them in holdWorst flight experience for 20 yearsSince Guaruda and smoking optionsOnly travel this airline as a last resort2 hours late ..but this does happen from time yo time | 1 |
EasyJet | Chaos when returning from holiday on flight EZY8792 from Rhodes supposed to depart 01/10/22 at 20:15.We were delayed for several hours; in the departure lounge, on the boarding ramp & whilst on the plane. Whilst EasyJet ground staff made a shambles of trying to persuade 7 people to change flight due to it being overbooked / overweight. The captain told us that his problem had been proactively highlighted to the EasyJet ground staff earlier in the afternoon.When we eventually landed in Gatwick the luggage carousels had stopped for all flights & we had to wait for several more hours for our luggage. This resulted in us picking up our car in the early hours of the morning instead of the anticipated 23:00.In summary this return journey was an awful experience of EasyJet & Gatwick Airport. | 1 |
EasyJet | Chaos wrapped in an orange flag.A 36 hour delay, two cancelled flights with technical issues, an app that leaves you stranded at midnight, and again at 4am without travel, and a claims line / team that appears utterly inept at finding their flights on their syste, | 1 |
Grupo AirFrance-KLM | Chaos! Cancelling three flights on three consecutive days from Genoa to Amsterdam KL1566.No comms. No service. No plan. An absolute pathetic experience in 2022. But great to have a new function in the KLM app „Track your Baggage"…. | 1 |
Vueling | Chaos, from start to finish. Check in staff (Vueling) were slow & our boarding passes didn't work. An hour late boarding us. Chaos at the gates as mobile boarding passes don't work so had to print paper ones for everyone. Paper ones didn't work at security gates. Another hour late taking off. Will never use Vueling again | 1 |
EasyJet | Chaos.Chaos at bag check in, but then even worse when on the flight we flew with a very large group who were flying together and took up most of the plane. Literally no rules of flying seemed to apply to them. They all got up out of their seats as if it was a soft play area with kids running up and down the aisles falling into people, taking their stuff out the baskets. It was super stressful and dangerous. There was turbulence and kids were bouncing all over. The staff needed to put on the fasten seatbelt sign to restore order and get people back in their seats. Really unnerving. Felt quite dangerous. At the very least I would have appreciated a flight without another woman's rear end in my personal space for the duration. | 1 |
Air Europa | Chaotic / disorganized boarding. Older male member of Air Europa/Swissport was yelling at business class passengers: "if you want to fly you need step back and listen to me". Very rude and unprofessional. Some older passengers got shaken by his attitude. I have complained to local Air Europa female supervisor who did not supervise boarding. Instead she was hiding below the escalator with a male colleague. That is a clear job failure! They had no announcement about delayed boarding. They do not have boarding group lines organized and clearly marked. We had a similar experience in January in Madrid. Disorganized check in and chaotic boarding seems to be a chronic disease of Air Europa. It spoils passengers experience and the reputation of the airlines. | 2 |
Jet2.com | Chaotic Gran Canaria airport. Although we did get through to gate and on flight on time were delayed as extra luggage had been loaded onto flight. This needed to be found and off loaded. Took almost two hours. As this was a late night flight made arriving very late four am. Will not do this time of flight again or indeed go to Gran Canaria. | 3 |
Norwegian | Chaotic airline. Don’t bother reserving and paying per seat, will be changed 2hrs from departure to accommodate someone else. Rudest reply ever by staff personnel. | 1 |
Ryanair | Chaotic and stressful: Boarding card said 'this is not a boarding card report of desk'. Why ? No one knew. Queues of hundreds at Stansted. Chaos ….staff gave conflicting advice where to queue. Cattle class.Flights are not even cheap. If possible avoid Ryanair!! | 1 |
EasyJet | Chaotic boarding at BFS gates 10-14, as three EZY flights were all boarding at the same time. Announcements poor and unintelligible. Had to queue on the apron for a while. Boarding was OK in the end. Flight was good, with an excellent crew. Seats on A319 seem to be more cramped than I remember them to be. Landed at LGW gate 107, but as we were an internal flight, we had to be bussed to gate 55, and then face a lengthy wait for the bags. No real beef with EasyJet, in my opinion still the best of the lo-co airlines. | 8 |
Jet2.com | Chaotic boardingFlight was freezing cold with no explanation whyBumpy landing seemed to be at a higher speed than usualWasn't a Jet2 flight but had been outsourced to Air Espere need to keep the focus on supply chain | 2 |
Jet2.com | Chaotic hoarding at Lanzarote airport. A very old Airbus with narrow seats and very poor legroom. Flight left 30 minutes late but did make up the time. Bus to terminal building as parked some way away. A tiring journey as we are in our 80s. | 3 |
EasyJet | Chaotic scenes at Geneve 29/07Boarding for Gatwick flight stopped after 2/3rds complete, due to staff on board insisting it was a Manchester flight.All passengers about turn and returned to gateNo apologies received as yet | 1 |
EasyJet | Chap was very helpful, but my recent experience with has not been good! Had not received 2nd email, only your chap sent it NOW!! a few days b4 the flight! And my partner received a mail with wrong dates!!Really odd.Everything ok now, but very scary! | 3 |
Ryanair | Charge 70 euro for a bag I already paid for because it was 1 inch too big.This is horrible and disgusting. | 1 |
Grupo IAG | Charge for bike box, after contacting BA twice who assured me I would not have to pay for it. When I wrote to them to them complaining about it, I never received any response and this was almost a year ago now. Absolutely disgusting customer service from a company of their magnitude. | 1 |
Ryanair | Charge for every extra possible and don't give you your money back when flights are cancelled & customer service impossible to get hold of to discuss anything. Worst airline ever. | 1 |
Wizz Air | Charge for in-person check-in of 44 EUR plus the airport fee of 9 EUR per person. My parents are older, don't have access to internet and smartphones all the time. Also, terrible boarding strategy. They board the priority through the front entrance first including those with seats at the far back but then open the back doors as well for non-priority boarding and there's a collision of people on both sides of the plane trying to find their seats. Absolute trash. | 1 |
Ryanair | Charge more for a 1 year old to fly than an adult..Work that one out.??? | 1 |
Wizz Air | Charge more for my 1 year old baby than for me or my wife. Even worse than Ryanair. | 1 |
Ryanair | Charge my partner and I £120 for carry on luggage that we had pre paid for and checked in online. No apologies for the charge and spoken to like dirt on their shoe. Absolute disgrace. Never again. | 1 |
Air Europa | Charge of 160€ more in Bogota for a violin in the cabin and in addition the luggage not present on arrival for passengers....how can you leave a plane one hour late without the luggage? Just 2 people behind a desk to take complaints from customers across the plane who don't have their suitcases on arrival. It's a shame. Space is limited between seats and on a 10 hour flight, we only had a small meal and a coffee and a glass of water. I find it light for a plane ticket costing €1,500 round trip. If you ask for an additional drink, you have to pay like headphones for the screens which are chargeable.... I also find a lack of consideration from the staff and I do not recommend this company. Facturation de 160€ en plus à Bogota pour un violon en cabine et en plus les bagages non présents à l'arrivée pour des passagers .. comment peut-on faire partir un avion en retard d'une heure sans les bagages ? Juste 2 personnes derrière un bureau pour prendre les plaintes des clients de l'ensemble de l'avion qui n'ont pas leurs valises à l'arrivée. C'est une honte. La place est limitée entre les sièges et sur un vol de 10h, nous avons eu uniquement un petit repas et un café et un verre d'eau. Je trouve ça léger pour un billet d'avion à 1500€ aller retour. Si vous demandez une boisson supplémentaire, il faut payer comme les écouteurs pour les écrans qui sont payants.... Je trouve également un manque de considération du personnel et je ne recommande pas cette compagnie. | 1 |
Wizz Air | Charge of 99 euros converted to GBP 96 rather than 85 and customer services refused to admit this was a problem.Wizz Air facebook page is also targeted by scammers who are very plausible and we almost fell for it | 1 |
Ryanair | Charge way over for every kilo extra 10 euro for each very rude and don't care about their customers will never use this air line again and will make sure everyone knows what a disgusting airline they are they make u think their a good airline but their not they charge to much there food is disgusting and so is their staff I would not recommend this to my worst enemy | 1 |
Ryanair | Charge you for paying, charge you for checking in. try selling you anything they can. Thief's! | 1 |
Wizz Air | Charge you for seats when checkin in. Customer service cannot be contacted. USeless | 1 |
EasyJet | Charge you money even when luggage their sizes. Won't let you take water into the airport. No alcohol allowed unless you buy in the airport. Absolute c*nts of a company. Won't be using again. | 1 |
Ryanair | Charge £25 for a small suitcase, will do anything in my power to avoid in the future as I do not want to experience the rage I just have.. | 1 |
Grupo IAG | Charge £700 fee to make an amendment to a booked holiday well in advance. Absolutely disgraceful. Their site says £30 fees for amendments and when you ring up they say that you ticked the terms and conditions box and refer to page 27 of terms and conditions and use it to charge you an extortionate amount. I received nothing but bad attitude and rudeness from the representative. | 1 |
Ryanair | Chargeback is the easiest way to get your money back from ryanair.com but only if your planned flight was less than 3 months ago. I found this out too late so I'm still waiting for my money back. I paid the money, I didn't get for what I paid so I deserve to get it all back. I don't want to know if the company has any crisis. The company doesn't care about its clients' crisis. | 1 |
Ryanair | Charged 150 pounds to print 3 boarding passes.Ok, we'd checked in online but didn't realize we HAD to have our boarding passes downloaded via the app - Maybe a 10 pound print fee or something, but 150 incredible rip off for 3 bits of paper. | 1 |
Ryanair | Charged 24 euros extra for a bag that was 2kg overweight... checked before flying at home 18.7kg check upon landing with easyJet 18.5kg could Ryanair be cooking the scales... rapists | 1 |
EasyJet | Charged an additional £40 for a small carry on suitcase for a half empty flight which fits into the overhead locker easily. Others have cases a lot bigger than the one I was charged for. There must be special training in how to be officious and dismissive of customer concerns and questions. Don't know why I bother with this airline. Actually worse than Ryanair these days. | 1 |
Ryanair | Charged at the airport for our carry on bags, making out they were oversized when they clearly were not. We have used the same bags for many prior trips with Ryanair with absolutely no issue. Left us feeling picked on and victimised. Customer care honestly couldn't care less when we got in contact and just stopped replying to my emails. Nothing but useless, robbing thieves | 1 |
EasyJet | Charged extra for hand luggage even though the bag fit in the overhead locker | 2 |
EasyJet | Charged extra to check in a bag. Cabin crew were confused as to why I was charged and appeared shocked. They thought I was joking when I gave them the bag and told them.Passengers with far bigger bags were allowed on without a problem (again highlighted by the cabin crew) Zurich - Luton. | 1 |
Ryanair | Charged for a single strap coming out of the baggage size check. The poorest of companies. Will not use company again. | 1 |
Ryanair | Charged for check in. Last time flying Ryanair. | 1 |
Ryanair | Charged me 160€ for a last name change, ridiculous and very poor customer service! | 1 |
Ryanair | Charged me 50 euros to bring on my backpack which I've flown around the world with and never had a problem carrying on. | 1 |
Ryanair | Charged me 70 euros for flying home with the exact same cabin bag I'd flown out with | 1 |
Ryanair | Charged me twice for luggage and won't refund any of the amount. Absolute joke. Took 2 cases and charged me for 4.No emphaty what so ever. Don't expect any customer service from this company, rather robbery. | 1 |
Ryanair | Charged me twice for one flight and they refuse to refund me. Is there anything more frustrating that this? A company stealing money and not being able to do anything about it. Please avoid. | 1 |
Ryanair | Charged me twice for the seats on the return flight. Our original return flight was changed from the 28th to the 29th of December 2022, and I had to pay again for the seats. Unfortunately, even after talking to customer service, I could not get a refund. The worst airline I have ever booked with. | 1 |
EasyJet | Charged me £48 at the gate for a bag that fits in the overhead but is one inch loger than the sizer. I have flown with this bag for years, it's a saxophone and fragile. Then when I got to the plane the despatcher said it was fine to take on board. So I paid &48 for a cabin bag, then £48 for it to become a hold bag, then it still went in the overhead. Customer service won't give me the £48 back even as a credit voucher. Gate staff man was just obnoxiously rude and seemed to enjoy imposing a needless tax on a musician. Used to be a decent airline. Now clearly as mean and profiteering as the Irish thieves. Fine. You've got my £48 but you'll lose hundreds or thousands of future revenue as I won't fly with you again. There's almost always another option on any route. | 1 |
EasyJet | Charged me £48 because my tiny bag didn't fit through some hole. Disgusted. | 1 |
Ryanair | Charged me £65 for a £20 kids violin that I already paid for. | 1 |
Ryanair | Charged me £75 for allegedly too big luggage which fits comfortably into their storage tray and then broke my luggage after putting it into hold... Now I'll have to spend my time looking for a luggage in Lanzarote...I saw plenty of luggages that didn't get charged at the queue to passport control that were definitely not 20cm width. Why me???Really petty as I paid extra for seats and luggage.From now on, I will avoid flying with Ryanair and definitely won't buy any extras. When my parents/uncle asks me to book flights, guess which company will be avoided.I was always happy with Ryanair and spent over £2000 in the past year for flights but this experience ruined it. | 1 |
Eurowings | Charged me €50 extra for a carry on duffle bag and told me it was to go in the hold and will not fit overhead, noticed others had suitcases so i boarded no issues and it stored in the overhead locker 🤦â€â™‚ï¸ | 1 |
EasyJet | Charged me €58 instead of £5.80 on the flight for snacks. Refunds team said there's no way it can happen and staff select pre-listed items off the device and don't manually enter payment. Even though I've provided the screenshots, it's not up to me to explain how it happened is it?.Basically they don't care. | 1 |
Ryanair | Charged my 15yr old Daughter an extra £50 for checking in 2 minutes late sent a complaint to the complaints department two times about it and they never even bothered to take the time to reply back. Will shall find a new airline the next time she wants to fly over to see her friend. They even told my brother in law he wasn't allowed to put a complaint in at the desk or talk to a supervisor yeah right as if!!! | 1 |
Ryanair | Charged my 16 year old daughter and her school mates £40 each to put their bags in the overhead locker on the flight from Krakow last night. This had been pre booked ahead of time by the school but the ground handlers could not find the receipt. Strange there seemed to be no issues on the outbound leg. Real insult was as they where boarding the plane they where forced to hand over their bags to go into the hold. Effectively Ryanair have stolen £40 from a group of children. I can handle fleecing adults we can say no but targeting a group of tired School kids on a trip is a new low even for this bunch or brigands. I will be pursuing this and all though Ryanair will do nothing the various aviation authorities in Europe and the UK have to to least register this as a complaint. Avoid this con merchant airline at all cost they are truly the lowest of the low. | 1 |
Ryanair | Charged myself and my partner for our hand luggage because we didn't book priority. Our bags would fit under seats no problem. Charged us just under €100. Supposedly you have to book priority up to 40 mins before flying for extra €11 each to store hand luggage above cabin. Scabs is all this airline is. | 1 |
Ryanair | Charged twice for an in flight drinks purchase when paying via contactless.Try get a refund? You must be joking!! numerous emails to customer service about refund...reply is it was refunded to the card used to pay for flights! And not the actual card used in flight! Okay but my flights were part of a package holiday via an online travel agent and I paid them with paypal!!So who knows where my refund has gone!!?Disgusting customer service and lesson learned will never fly with them again...AWFUL😑 | 1 |
Ryanair | Charged twice for one 20kg bag...little airplane icon kept circulating as I awaited confirmation of payment! Then advised in Dublin Airport to talk to Customer service where at £3+ per minute charges!!!!,I may well find myself even more in debt....how long might I wait holding and how costly would it be to be heard and resolved...so of course I hang up...Michael O'Leary thinks it is fair to charge people for customer service!!!! Extraordinary | 1 |
Grupo AirFrance-KLM | Charged twice for two business class tickets to Washington resulting in 3 hours of phone calls and much embarrassment at the local chippy when my card was refused. Have suggested not their mistake but my bank disagrees. No apology or compensation received five months after the event. | 1 |
Grupo IAG | Charged unexpected baggage fees for small hand luggage, specifically purchased for trips like this. Their flights to and from the UK use a smaller baggage standard and they will charge you €35 with no warning or notice and no way to go back and amend the booking for free. Avoid or read the small print very carefully! | 1 |
Wizz Air | Charged us $160 to check in at the airport after we already had airport check-in included in our ticket. Apparently, if you don't check-in online 3+ hours prior it's 48 euro PER PERSON to check in at the airport. What a joke of an airline. | 1 |
Ryanair | Charged us 110 euros to print off two boarding passes... Check in online when you can and don't wait until you get to the front desk. We went to the check in desks because we wanted to ask to get seats together, because we booked flights last minute. It was just under 2 hours until our flight. | 1 |
Ryanair | Charged us more than 60 euros per person to check in. Talk about predatory. Disgusting scumbags | 1 |
Ryanair | Charged £110 to change a name about 1 hour after booking flight, 5 months before the flight is even due. Extortionate rates for a simple task I wish the regulator would put an end to these ridiculous charges. | 1 |
Ryanair | Charged £220 to check in 2 adults and 2 kids despite being 2hrs early. Not impressed. Staff didn't give a monkey's. | 1 |
EasyJet | Charged £25 as my on board case too big! My handbag wouldnt have fit in the box!! Con! I didnt speak and d the staff told me i looked at her the wrong way and wouldnt be allowed on the plane if i continued!! | 1 |
Ryanair | Charged £36 for a small hand luggage case. Was told £20 charge when my passport was checked. Got to the desk and then told £36 as there was no priority baggage available. Never had any issues with this case from 4 other airlines. When I said I was flying with Ryanair friends and family all fave the same response "that's a mistake, daylight robbery". Turns out they were not wrong! No wonder the flights were so cheap, they get that extra money from conning you on the hand luggage! Apparently hand luggage means wash bag sized now?! | 1 |
EasyJet | Charged £40 for my bag I travel with all the time the guy that was checking the bags was smiling to other staff every bag he got £40 for easy jet has lost the good service I would advise you not to use this airline if you don't want ripped off | 1 |
Ryanair | Charged £45 for a bag that was one inch over the size yet others had much bigger bags and faced no issues | 1 |
Ryanair | Charged £45 for not checking in two hours early. Didn't receive an email prior to this. This airline is notorious for extorting money from people. AVOID AT ALL COSTS. | 1 |
EasyJet | Charged £48 for a bag that FITTER EasyJet criteria!Was refused entry onto the flight until the charge was paid, was left feeling very intimidated and bullied by the two men at the gate!Such a FRAUDULENT, NEGATIVE and UNPLEASANT experience!Do NOT recommend!AVOID at ALL costs! | 1 |
EasyJet | Charged £48 for a holdall which was within the dimensions stated on the website and once on board, fit comfortably under the seat in front. | 1 |
EasyJet | Charged £48 for cabin bag under 10kg just because a wheel as 2mm and wouldn't quiet push into their sizer but would easily fit in cabin.No other airline has ever had an issue with fitting it in the cabin. Made worse by the fact the flight wasn't even fullAbsolute joke and just looking for ways to make extra money on already fairly high priced flights.Customers treated like they are less than by staff. Basically attitude is it's policy and no emotional intelligence or comkon logic demonstrated. | 1 |
EasyJet | Charged £48 for small flight case. Staff Michael Shore most difficult. Called security. .CS response is that case can't be more than 45cm length. That's only 1 1/2 foot. Beware all pax. They don't point this out until too late when boarding so put pax in a blackmail position to either pay their daylight robbery or leave it behind. This was an acceptable case size previously. | 1 |
EasyJet | Charged £50 for choosing my seat, very disappointed.it was confusing for me and I wasn't aware of that. I contact customer service and refused to refund. | 1 |
Ryanair | Charged £55 for a check in when I actually did it through app.Contacted customer service and they have done nothing.You guys are a real DISGRACE 🤢🤮 | 1 |
Ryanair | Charged £55 for not checking in between 24 hours and 2 hours of flight time. I could not complete check in on the app due to a technical issue, joined queue which took 30 mins... In that time I'd missed the cutoff. No discretion or understanding or acceptance of the issue.Also the airline have a habit of blaming airports and others, even customers for their inadequacies. Our flight left late so missed slots at the destination airport in the UK, the Portuguese airline insinuated that it was the UK airport that was causing delays but it was actually the airline being so slow to take off that caused all the issues not to mention delaying all the passengers by nearly two hours. | 1 |
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