Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Wizz Air | Charged £56 for hand luggage and told only rucksacks are allowed....these money grabbing thieves make it up as they go along....if given a choice, I would steer clear of these. Just a thought...do they actually spend money on making sure the planes are safe...or do they skimp on that too...just a thought! You can't get into their website because it won't accept your password....it won't let you change your password, you pay a further £5 to get sent an email....and don't receive an email....they are soo useless and it's only a matter of time before they go out of business and they lose their jobs....and it won't be a day too soon. | 1 |
EasyJet | Charged £90 for 2 cabin bags to fly to Tenerife one way.Told to go online and register for speedy boarding Did that ,got all way to payment and it said name does not match booking.So £90 on way back as well.Easyjet reps at Tenerife very unhelpful,not interested.Ripoff merchants.Check bag size very carefully as different from other carriers. | 1 |
Ryanair | Charged £92 for two small cases after being told bags were suitable at first desk.Rude staff at check and despite being in airport 3 hours before flight, we were not informed by staff of the bag charge. This led to us having to miss zoo trip kids had been waiting on in Germany. Very poor service | 1 |
Ryanair | Charged €33/person for checking in at the airport instead of checking in online. This has never happened to me with any other company (including easyjet), and was more expensive than the tickets!! Further, the emails they sent (which I subsequently checked) only mentioned a €30/person charge. | 1 |
SAS | Charged €65 by SAS Airlines just to update a surname on a ticket. Another airline made the same change for free. It's disappointing to see such fees for what seems like a minor adjustment. Won't be flying with them again. | 1 |
Grupo AirFrance-KLM | Charges 500% more than discount airlines but leaves you sleeping in an airport with no customer service. Employees are only there to collect their paychecks and don't care about you and say one thing then do another. | 1 |
Vueling | Charges you to change the name on a booking despite no other airline doing this. They will attempt so squeeze money out of you at any possibility. | 1 |
Ryanair | Charging 150€ for checking me in? Lol! Any other airline has check in machines. Let's see if I can find a way to charge you the money through advertisements by instead. I will never fly your airline again. I will tell everyone not too.UPDATE: 2021: I have sinde flown more than 27 times. Not a single time with Ryan Air. I have told this to about 100 people in the meanwhile. | 1 |
Ryanair | Charging 4 times €55 for checking in/ printing boarding passes, while we were not able to check in online, is purely disgusting and criminal. | 1 |
Ryanair | Charging 60 pounds for a cabin bag one way is disgusting. Pathetic that RyanAir have to rip off their customers to make even bigger profits. | 1 |
Ryanair | Charging a fee for changing a flight way before the time? Absolute joke, no wonder the economy is failing... big companies taking money from the lower class willy nilly. | 1 |
EasyJet | Charging for carry on baggage at Edinburgh airport is not dependant on size, it seems it's more to do with race | 1 |
SAS | Charging for drinks in a 10 hour flight. No meal options. Super rude Swedish staff. The steward was whistling at a customer n the stewardess was super snappy for no reason. | 1 |
Jet2.com | Charging for luggage to go in the hold but then realising that it just forces people to take carry-on. Then asking people to put luggage into the hold free of charge.Cabin crew spending all their time serving drinks and snacks (which they get commission on) and having zero time to serve Duty Free. | 3 |
Ryanair | Charging me 100 euro to check in ????Very dirty toiletsrude personalDONT FLY Ryanair | 1 |
Ryanair | Charging people for the service that they did never provided! | 1 |
Ryanair | Charging people to change a flight during a pandemic is absolutely disgraceful surely during this awful time a bit of honesty and and flexibility is good practice for any company give people the option of being able to cancel aswell as a refund or vouchers is what's best for customers £4000 of our hard earned cash could down the pan ..... I don't know how these guys sleep at night !!!!! | 1 |
EasyJet | Charging twice for a baby. Despite a written communication prior to booking, when we arrived at the airport we were told we had to pay for the baby again even though they had a separate seat booked. Contacted the customer service to be told that for the fact that the baby was sat in my lap during take off and landing (as this are the safety regulations)I had to pay additional €31 and no they can not refund it even though we had paid for a seat. Appalling service | 1 |
Ryanair | Charging us to sit together! What a cynical way to take money off people. We switched ourselves to resolve it this time, but that won't always be possible. Some people are already stressed by the thought of flying; to be then seperated from your loved ones is absolutely disgraceful.Luckily, we have found a permanent solution...we will fly with a different carrier from now on. | 2 |
EasyJet | Charging £198 just to make a flight change for myself and a child. Still want their passengers to travel to Egypt despite all the war going on.Absolutely disgraceful in the way the treat their customers. I have told if I cancel I only get £98 back from a £400 flight only booking.!!!And to top it off agent was rude! | 1 |
Vueling | Charging €60! for hand luggage. The tickets included the luggage but the check in workers made us pay the price while even the websites says different. | 1 |
Wizz Air | Charleroi (Brussels-South) to Belgrade - one way. I got a very low priced from the somewhat inconvenient airport just north of Charleroi which I booked a little less than 2 weeks before. The order in which passengers boarded was a bit confusing and the person ahead of me had a bag that was too big - he wasn't asked about it or charged. The seat was tight and there was no regular pouch in the back of the seat in front of me to put things in. Fortunately there was no one sitting in the 2 seats beside me so I still had plenty of room. The flight itself was on time with a professional and friendly multilingual crew. All in all a positive experience. | 9 |
Jet2.com | Charlie,Emma and Iman helping us check made the decision not to fly with Ryanair ever again.She shall only now be using yourselves | 5 |
Lufthansa | Charlotte to Munich. A beautiful aircraft with a nice spacious feel. Leg room is tight (my wife is 5ft. 9ins. and just hit whereas I would have been very uncomfortable if the flight was not half empty and I had a row to myself. Video screen was clear however the selections of music and movies was only okay, just a few new movies! Two drinks served after take off and dinner was a choice of a pasta dish or a beef stew, both were adequate but not memorable. Cabin crew were very attentive and the pilot updated us on a regular basis. Flight was on time. Since I got a great fare I would say this was a good experience! | 7 |
EasyJet | Chat Agent was great and support quickly. unfortunate they wouldnt let me select online | 4 |
EasyJet | Chat advisor never appeared after waiting for 30 minutes | 1 |
EasyJet | Chat agent Abby was super helpful in sorting my issue. | 5 |
EasyJet | Chat agent unable to assist me. | 1 |
EasyJet | Chat agents were rude and did not try to solve the problem | 1 |
EasyJet | Chat assistant was able to help me change my seat. However, I do find it bizarre that it's not possible to do this via 'manage my booking' like you can with every other airline. | 5 |
EasyJet | Chat became inactive as I was typing quesion. Not enough time. | 1 |
Lufthansa | Chat bot, telephone, email, and web forms all result in the same bad attitude and terrible service | 1 |
EasyJet | Chat closed whilst I was replying to "was there anything else I can help with" very poor customer service | 1 |
EasyJet | Chat closed within 3 minutes of no response and I was about to buy flights how ridiculous do you want my money or not ahha | 1 |
EasyJet | Chat disappearedand can't start a new chat, very frustrating | 1 |
EasyJet | Chat ended before i had. Flights changed without my say so | 1 |
EasyJet | Chat ended without me even speaking to an advisor | 1 |
EasyJet | Chat facility is a really good way to resolve our queries today. Thank you for helping today Subhi. | 5 |
EasyJet | Chat function is awful.Waiting time to connect is over 15mins and when you do connect the response between prompts is so long that it's an unworkable conversation, it's almost like the agent delays the response on purpose so you get bored and end the chat. There's also no notification of a response so if they do by some miracle respond you are on another app on your phone and miss the message, at which point the agent is very quick to end the chat. Agent was called Phindile. | 1 |
EasyJet | Chat helpWaited 30 minutes. Left to sobsnethbg.Then told chat terminated by cause of inactivity.So we just supposed to wait endlessly till someone from easyjet gets to us.No notice of where in the queue I am.So now have to restart. - wait again for undetermined lenght of time. Absolutely silly. | 1 |
EasyJet | Chat is a joke | 1 |
EasyJet | Chat is a total waste of time | 1 |
EasyJet | Chat just terminated without connecting me to an advisor. | 1 |
EasyJet | Chat line rep. Was very helpful and efficient! | 5 |
Ryanair | Chat line starts at 5-600 waiting. If lucky it will go down to maybe 19 and then disconnects so you have to start the whole process again. Appalling system but in my case no choice but to use Ryanair. | 1 |
EasyJet | Chat line was easy to use and responsive - quick to address the problem and resolve it | 5 |
EasyJet | Chat makes it easy to communicate what I need - giving flight times and dates etc. The person helping me was very efficient and helpful. | 5 |
EasyJet | Chat online experience was excellent, very helpful and necessary because it was not possible to do a straightforward booking cancellation online, even though I knew I was not entitled to a refund. The Customer Service Advisor Fadi was excellent, very helpful. Thank you. | 5 |
EasyJet | Chat online is ridiculous, they ended the chat after an hour of waiting as I did not respond within 30 seconds | 1 |
EasyJet | Chat person responded after 1 hour. There is no information about queue. Terrible experience... | 1 |
EasyJet | Chat representive was very professional, helpful and polite. Answered all my questions promptly. | 5 |
EasyJet | Chat reset for some reason! Then I kept being told I had an open chat and to keep re trying in 5 mins as the old one needed closing first. I waited a reasonable amount of time but nothing changed and it kept telling me I had an open chat. Will have to try later on but it's a shame the system can't keep the chat if there's a technical issue. | 2 |
EasyJet | Chat support was great.Super helpful, very friendly - got the questions I had answered efficiently and managed to help solve my issue without worry. | 5 |
EasyJet | Chat support wasnt any help. | 2 |
EasyJet | Chat threw me out then said I couldn't get back in until operator closed window. No one closed the window for ages | 1 |
EasyJet | Chat took a while to get through but customer services happily amended my flight due to there price change. | 5 |
EasyJet | Chat took one hour to respond. Then ended the chat straight away. | 1 |
EasyJet | Chat was cut off, when trying to re connect I continually got the message Oops you still have a chat running.I did not manage to speak to a customer service advisor.Very disappointed | 1 |
EasyJet | Chat was easy to use but he was unable to answer my question of fees for adding additional luggage as he said it changes with each flight. Not being able to add additional bags to outgoing flights only when this used to be available is not a good service. As an easyjet member i find this very disappointing.Also the customer services not being able to give you the exact costs of doing this at the airport is also not helpful. They should have access to all the costs to allow people to make a fully informed decision on how they do their bookings. Please change this and make it clear when you are booking that you will not be able to add extra bags one way only | 3 |
EasyJet | Chat was fine, a little tricky to navigate to it, but waited 15 mins and then got the chnage needed.....just needs to be a bit quicker and clearer where to go | 4 |
EasyJet | Chat was good just took a while to get a real person | 4 |
EasyJet | Chat was never answered, went round in circles with the bot | 1 |
EasyJet | Chat was quick and easy. Friendly advisor. | 5 |
EasyJet | Chat went silent, no response form agent for 15 minutes, no apology offered ??? | 1 |
EasyJet | Chat window closed and wouldn't let me re open a new one, urgent need to talk to someone about a new booking before I get charged. Convenient. | 1 |
EasyJet | Chat window froze right in the middle of flight change. Now get an annoying "you still have an active chat window open" that I can no longer access | 2 |
EasyJet | Chat with an agent. Knowledgeable and told me what I must do - supplied a link... | 4 |
EasyJet | Chat with the support person was very fast and smooth. It is still quite difficult to find the right place to cancel flights :) | 5 |
Ryanair | Chat with them: NO RESPONSEEmail them: NO REPLYCall them (you have to pay for it): NO HELP AND THEY HANGED UP YOUR CALL ONCE THEY ARE SPEECHLESS KNOWING THAT THEY ARE AT FAULT.[A sarcastic clap for Ryanair...] | 1 |
EasyJet | Chat without conclusion | 1 |
EasyJet | Chat worked fast and accurate. Happy with the service. | 5 |
EasyJet | Chat worked well and was straightforward -- I was able to obtain a partial refund of extra charges. I did not get everything I wanted but was able to understand why. Customer rep was very professional. | 5 |
EasyJet | Chatbot is a nightmare.Human contact chat refers to an email. Reply time there -- a month!Thank you for nothing. | 1 |
EasyJet | Chatbot needs more training but the service agent was great! | 5 |
EasyJet | Chatbot told me I would be served and that I was in a queue. 40 mins waiting and no updates on where I was in the queue how long I had to wait or anything. Ended up getting served quicker on the phone. | 1 |
EasyJet | Chatbot was useless and customer service reset while I was waiting in the queue for a human. I then could not reconnect as chatbot said I have an active chat already. After wasting another 20 minutes I gave up. The reason why I'm needing customer service. Good question, they canceled both my outbound and return flights to Venice in April. I opted for a full refund and they have short changed me by around £250. I'm assuming easyJet were hoping that I wouldn't notice so they could just pocket the difference. | 1 |
Ryanair | Chatbots and customer service hard to reach. Rude and impolite customer service. I am 4 days in my hioliday busy to reach them. Still didnt reach my problem. Even if i need to spell my bookingcode there is a G in it. The customer service dont know what is G. It take minutes for them to understand what is G. Today i will start again try to tell them what te problem is. They took extra money from my account for a flight the denied. | 1 |
EasyJet | Chatted to your rep, Ashraf who was absolutely amazing! Ten stars! A wonderful help to us! | 5 |
EasyJet | Chatted with Hamza from customer service, he was so helpful and quick | 5 |
EasyJet | Chatted with Maggy who was super friendly and she resolved my problem very fast. | 5 |
EasyJet | Chatted with Yara in customer service and my problem was resolved within minutes. No complaints! | 5 |
EasyJet | Chatting to an agent online isn't what I was looking for the they were good and answered all my questions and sorted out my issue.But what made the experience smoother was that the robot didn't ask much and passed me on to the agent. I do not like talking to a robot. If I went to the trouble to reach out is because I didn't find my answer online and robots only give you websites.Thanks easyjet | 5 |
EasyJet | Chatting with Zaid, he was so helpful and solved my probelm quickly | 5 |
EasyJet | Chatting with an assistant takes a lot of patience, but Dana, who helped me, was fantastic and helped me through my problem! | 3 |
Ryanair | Chcialam przestrzec wszystkich przed uzywaniem tych linii lotniczych!sytuacja miala miejsce w ostatni pt. Podroz z Salonik do Berlina ,oczywiście 2h opóźnienia,po wejsciu do samolotu przez przypadek dowiedzielismy sie ze lecimy do Hanoweru bo lotnisko w Berlinie nie przyjmuje lotow po 24:00 I ze maja tam czekac na nas autobusy ktore przewioza nas do Berlina. Na miejscu okazalo sie ze zadnych autobusow nie ma!mamy sobie radzic sami na wlasna reke w srodku nocy ludzie musieli organizowac sobie transport@! Byly tam tez male dzieci I osoby Starsze.Tragedia!! Ostatni razI would like to warn you of using the services of Ryanair.Last Friday we had flight from Thessaloniki- Berlin,delayed ofc 2hours then on the plane we learnt ( by accident) that we are going to Hanover because Berlin airport doesn't accept flights after 00 :00 and that we will be transfered by busses to Berlin. There were no busses..no help..people were on they own in the middle of the night.There were kids,older ill people all of them they were abandoned on the Hanover airport. We needed to manage transport by ourselves. Tragedy.never again Ryanair!! | 1 |
Ryanair | Cheap ,cheerful airline; great staff clean and com fortable. | 4 |
Ryanair | Cheap Flights - Pay Twice.Pros:Frequent flights to many locationsCons:Extremely poor customer service, poor communication, difficult to contact with customer service. Once contacted customer service reps. not willing (unable ?) to resolve any queries. Using Ryanair will expose you on loosing significant amount of money due to lack of customer care. | 2 |
Grupo AirFrance-KLM | Cheap FoodsThe other flights to Europe are good enough, but the flight to UK, though clean, the food and water was so small its unbelievable, not even a snack for little children, and the flight was over crowded. | 3 |
Ryanair | Cheap airline - they look to get as many extras as they can, but expect this and all will go well. Ensure you have the boarding card printed, correct luggage size and allowance .... this will allow things to go smoother and a better experience. | 4 |
Ryanair | Cheap airline with a bad service. You cannot get everything if you want to pay less | 4 |
Ryanair | Cheap airline, but service is horrific!! Might as well pay a bit more and get more service! You'll end up paying aboit the same as you would with a more expensive airline anyway as they have a rule for everything! If you fart you pay, if you breath you pay, if your in the queue you can bet your life on it, you'll be paying extra for some minor stuff! | 1 |
Pegasus Airlines | Cheap airline. I boarded the plane and reached the destination without any issue. | 4 |
Wizz Air | Cheap airlines have ways to regain the loss they may have suffered. In the case of WizzAir, the scam goes like this: When ordering the ticket, you are given a code you must use when checking in electronically 24 h before departure. A couple of days before departure the airline changes the flight information – in our case the departure time is not altered, but the arrival time at the destination is changed by five minutes! Indeed, not a big deal, but as the given code is now obsolete and a new code is not given, online check-in is not possible. Entering the airport, our group of ten passengers had to pay 400 ECU to WizzAir for personal check-in. So be careful with WizzAir, who do not respond to any contact concerning reimbursement. | 1 |
Ryanair | Cheap and almost always in time. Planes are not the perfect ones, but who cares is you pay $9,99 per flight? | 5 |
Ryanair | Cheap and basic. Grand for a short haul flight. They wouldn't be my first choice for flying and often are not even the cheapest but I'll usually end up using ryanair a few times a year and they're always decent. You can get mad about the finer points about seating etc but guys its a cheap flights airline.. You want fancy, go elsewhere. They're usually very efficient and friendly and their fleet is pretty moderdin' as we say in Dublin. And good to see Mr O'Leary eating his own dogfood, sat next to me on a flight to London a while back reading what looked like complaints. Fair play.. just don't play the damn trumpet :) | 5 |
Ryanair | Cheap and cheerful, but read the small print | 3 |
Ryanair | Cheap and cheerful, just like it says 'on the tin'. Arrived on time (actually slightly early) both ways. Legroom not great, but no worse than any charter. Much-maligned airline, but I was happy with their product | 4 |
Jet2.com | Cheap and cheerful. No fuss. Very polite staff and accommodating. | 5 |
Ryanair | Cheap and convenient are the words! That's all we need! :D | 5 |
Ryanair | Cheap and efficient I agree but just waiting for you to slip up. I booked flights and partly as a result of their hugely complicated new baggage policy, forgot to do checked bags. Realised my mistake within 10 minutes and contacted 'customer' services. No grace period I was told, a full £90 extra to check in our bags for a 10 minute slip up. All this despite the proud announcement that minor mistakes could rectified for free within 24 hours. | 2 |
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