Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Cheap and late but at least we got there. You know what you get when you fly with Ryanair. | 3 |
Ryanair | Cheap and really, really nasty, Ryanair seems to be outdoing its awful self not just by treating its customers like dirt over cancelled flights but by their sleazy little stunt of separating co-travellers, seating them far apart despite available adjacent seats, just to get them to pay a bit more to be together. It appears wilful and intentional, with all the classiness of a protection racketeer who, for a price, can make things better for you. I'm done with them now and won't travel on their low-specification planes any more. Their sweet Irish mothers must be very proud of them! The worst other airline is better than Ryanair. | 1 |
EasyJet | Cheap and very nasty airline, under no circumstances book with these horrendous moronic incompetent uncaring bunch of crooks. They will take your money knowing full well they can't deliver. I booked and payed for extra legroom seats, but got standard knees up to your chin seats, and if that wasn't bad enough the seats were also hard and very uncomfortable. They have stated that extra legroom seats are only in row 1, 2-6 are what these morons call " up front seats " wow I would never have guessed they would be at the front of the plane, morons, so be very careful what you pay for as easyJet are a non-refundable airline. They need to keep their money to pay the C.E.O three million pounds in wages. Not bad for being the head of the worst airline. So please do not book with these crooks or you will be sorry. | 1 |
Ryanair | Cheap and you get what you pay for. With three weeks notice, not even a voucher offered to replace the flights I had to cancel due to the sudden death of a family member. Considering the amount of money I've wasted on no refunds from Ryanair over the years, in future I will use Eurostar and enjoy a comfortable journey and far more generous luggage limits. Ryanair have you over a barrel and take advantage of their customers every step of the way, from booking to landing. | 1 |
Ryanair | Cheap but absolutely horrible way to run a company | 2 |
Ryanair | Cheap but annoying.Seats are very packed and they keep the lights on during the flight so they call sell their stuff.I dont like this , let the people sleep.Especially on long flights. | 2 |
Ryanair | Cheap but not so cheap prices. A lot of hidden charges. The airports landed are in out of the civilisation area. My 2nd preference for cheap flights. Easyjet is much better. | 2 |
Ryanair | Cheap but the worst customer service | 1 |
Ryanair | Cheap company with very poor customer serviceThey said before booking that tickets are flexible and you can get a voucher if you can travel but all lies and they keep u trapped witg them and making you loosing your money. Not to mention that the tickets were expensiveShameful | 1 |
Ryanair | Cheap enough to keep you coming back but the add ons and service leave alot to be desired | 3 |
Ryanair | Cheap fare, flight pretty much on time, arrived safely. What more do you want? | 4 |
EasyJet | Cheap fares came up so we booked it about 6 weeks before. Easyjet have good on board baggage allowance which is one of the reasons we choose it and the fact that they fly to Southend during the winter from Tenerife. Checked in online - easy. Bag drop only took about 15 mins but unfortunately we weren't told of the 50 minute delay which they must have know about as it was the inbound flight that was delayed so we could have sat outside in the sun for a bit longer. Gate came up as if flight was on time so everyone gathered and We stood there for 50 minutes wondering why we weren't boarding. That's my only complaint. Once on board. Good leg-room for a budget airline. Food and drinks Ok (including hot tea). We were amongst the last off and had quite a wait to get through Southend passport control but you cant blame Easyjet for that. | 9 |
Ryanair | Cheap fares. you get what you pay for | 5 |
Ryanair | Cheap flight booking. But please inform your costumers and enlighten them about the priority and none priority about the luggage because when i booked a ticket it indicates there 5kg luggage you didn't indicate bagpack or trolley. They charge me in Malta airport 20 euro for my luggage and 45euro in feumicino Airport. Ryanair offer a very low price but they charge you more than your ticket for your luggage. I will never booked Ryan Air ever. | 1 |
EasyJet | Cheap flight but actually expensive, i got hand lagguage of 2 for my daughter and me and at the gate i paid €96. | 1 |
Ryanair | Cheap flight for cheap quality.Took a flight from Marrakech to Lissabon for only 7,99€ (without big luggage). Very low price but also very low quality.Of course the seats are not like in Emirates or Qatar airlines but I think the company should provide at least one rescue jacket oer passenger, specially when flying over an ocean. | 3 |
Ryanair | Cheap flight. Ridiculous that they announce you've landed on time when you took off late but they add extra half hour to the actual journey time to make it look like they are doing a good job! | 3 |
Ryanair | Cheap flights but at what cost.If you have high expectations,you are gonna have bad time. And it will cost you much more than any other flight company.If you plan a trip for a day or two with minimum expectations,this is the best solution. | 3 |
Ryanair | Cheap flights my a..! At boarding had me put my bag into a 20x40cm metal box,which obviously did not fit. Originally when I booked the flight,the required space was to fit the bag under the seat.It's a catch. Cost me £45.99 to board the plane. Not to mention that gave me no option at check in for a free seat. Extra leg room, no extra leg room,will always cost. Never use this air company. You'll be ripped off in some sort of unexpected way,leaving you with the only 2 options! Pay,or do not board the flight. | 1 |
Norwegian | Cheap flights should mean basic facilities, not monster delays and terrible customer service. Really disappointed. I've had a couple of great experiences with them, but recently some of their London/New York flights were being run by Wamos Air (notoriously unreliable), and I've twice been seriously delayed. My partner's 10-hour delay due to a Wamos computer system failure was inexcusable, and Norwegian have been ignoring every compensation request to the point where he's now having to go through the Small Claims Court. Total waste of time and energy, so we won't be booking with them again. | 1 |
EasyJet | Cheap flights to Majorca. As long as you measure your hand luggage which is quite small and you are sure it meets the sizing guidelines you will not have to pay extra. At lot of the review gripes are about having to pay extra for hand luggage as it is too big so just be extra careful and you won't have to pay! We paid for a hold bag which was a case for 15kg for £70, £35 each way and drop off for this at the airport was fine.Flight left on time and arrived early. Staff seemed friendly and helpful. Would definitely fly with easyJet again. | 5 |
Vueling | Cheap flights, London Heathrow to Barcelona return. No issues, nice staff, plane not very clean but it was fine | 5 |
Vueling | Cheap flights, awful service. Plane delayed for more than 5 hours, no notice whatsoever. Stood at the gate for two hours while the staff were taking selfies and when some passengers asked the staff what was happening?. The staff were rude and said go fly on a different airline. Would not reconmend unless you can't afford to eat. | 2 |
Ryanair | Cheap flights, took off and landed without losing anything or being too delayedFlew from Barcelona so lines were massive and staff weren't overly helpfulBut considering what you pay it wasn't too bad | 3 |
Ryanair | Cheap flights. When you add suitcases it becomes more expensive. At least british airways give you a drink & snack. More leg room. You pay the price you see | 1 |
Ryanair | Cheap flights: always delayed and horrible seats with clapped out planes and thrilling landings. Extra services like car hire with GreenMotion that are even worse crooks, for some bizarre reason they are allowed to operate when they should all be locked up, but that is the legal system, protect the criminals! No one cares and they carry on and on and on.. Ryan air does not even have customer services.. beware because some day it will turn, the tide is turning for you crooks! | 1 |
Ryanair | Cheap flights? Definitely not. And don't get caught out with all the hidden extras. If you don't want to pay £6 per person per way for seat allocation, you will only be able to check in on the app within 24 hours prior to your flight. They tell you to do it within 24 hours otherwise you will have to pay a 55 euro per person check in fee at the airport. What they don't mention, however, is that you are then unable to check in online within 2 hours before your flight. You only find this out when they block you from accessing the online check in! You are then forced to pay the fee, essentially for them printing a piece of paper! It's completely unjust and I've never heard of another airline doing this. Disgusting and thieving. And when I questioned the woman at the desk, her only response was that it is in the terms and conditions! So now I'm 100 quid out of pocket for the sake of a piece of paper and awful service. Quite frankly, if you're going to have a clause like that, at least make it known on the app! I'd rather swim than use this ridiculously overpriced airline! Not to mention the cramps you get as there is no room whatsoever. Avoid like the plague. | 1 |
Jet2.com | Cheap flightsPrompt boarding and early arrivalVery pleasant staff | 4 |
Ryanair | Cheap is the only positive thing I could say about Ryanair. Their staff seem to enjoy seeing people struggle with baggage, never bother assisting. The baggage size check system is stupid (fortunately I did not get caught out but watched many others being ignored by staff when trying to use the ridiculous device). I have seen passengers refused boarding because of baggage, something I've seen with no other airline. Unhelpful, in a word. | 2 |
Ryanair | Cheap n Cheerful! Thank you! I don't care if your staff are not friendly, I'd prefer to pay less and let them get on with their job. | 5 |
Vueling | Cheap no frills airline, have to pay for extras like drinks and baggage. The staff were friendly and efficient and the plane arrived early.I would use again, as overall good value. | 5 |
Ryanair | Cheap option for you and rip-off option for the planet. | 1 |
Eurowings | Cheap option, even when booked shortly before travel. Both flights left on time. On the inbound flight we had to drop off our hand luggage since the plane was full, but in Dusseldorf it was on the belt before we arrived, so that was no trouble at all. To my suprise we were upgraded without charge to an extra legroom seat, which was nice. So it was the usual Eurowings-efficiency, that is: if there is not a strike. Just before our flight to Berlin there was a three day strike. Strikes occur on regular base, if not the cabin crew it might be ground crew or airport staff, so that might be a consideration not to book Eurowings. | 9 |
Ryanair | Cheap outfit. Only interested in your money.Never again. Zero customer service.Money money money. | 1 |
Ryanair | Cheap plane tickets, but unreliable customer support | 3 |
Norwegian | Cheap price because of cheap service!!I had to wait more than 2 hours in a line to check-in then the agent did not put any tag on my luggage so my luggage got lost. Norwegian did not respond to my emails, letters.Cheap Service!! | 1 |
Ryanair | Cheap prices and mostly deliver on time. Crew work hard no complaints from me. Travelled to Malaga & back this week nothing to complain about. | 4 |
Ryanair | Cheap seats yes but then add on tons of extras. Staff all young folk being worked so hard by Ryanair, so unfair. Recently I flew with British Airways they are so much more professional and far much better than Ryanair. Oh and non of that stupid fanfare music when landing on time . Even when the Ryanair pilot near breaks your neck with the rough landing. | 1 |
Ryanair | Cheap tacky badly run airline..always late..no food....try another company but you get what you pay for with all of them....rubbish | 1 |
Eurowings | Cheap ticket at only £229 including luggage one way so was not expecting much. Eurowings flight was on time and arrived early into Bangkok. Boarding was not made clear as only announcement in German and the flight had multiple nationalities on board from Europe and the UK. Aircraft was clean and crew were polite and attentive. For the price of the ticket this was as a bargain and met all my expectations. However in view of the cheap seat which means higher load factors the seat pitch is very tight and your backside will know you have done an 11 hour flight. Also as expected you will need to pay for any films which are on offer through the IFE. | 7 |
EasyJet | Cheap tickets so they can charge you for anything you bring additionally on board that is above their approved baggage (which is extremely limited). Never used them since. | 1 |
Pegasus Airlines | Cheap tickets, comfortable seats thanks | 5 |
Ryanair | Cheap way to travel between A to B. Just follow their rather strict booking conditions. Stay within their limits for baggage and boarding times. | 4 |
Ryanair | Cheap yes, but even after going to the early check in, I can't download a ticket! I paid for it, but I can't get it! I will not use them again. I hope I can get on my plane. | 1 |
Wizz Air | Cheap, Wizz Air is better than Ryanair and Easyjet. Luton to Budapest, on time flight and helpful crew with good English. New plane with nice interior. The downside is that you have to pay for the hand luggage, which is awkward as everywhere else is free. Nice low cost airline. | 7 |
Ryanair | Cheap, but fast and friendly service. The staff on the plain were very Nice. | 5 |
Ryanair | Cheap, gets you where you want all around europe. I'm a fan. | 4 |
Ryanair | Cheap, on time.Up to the expectation for a budget airline. Punctual, affordable and well connected with other cities in Europe. Bravo 💪 | 4 |
Ryanair | Cheap, simple and just like expected.would fly again! | 5 |
Ryanair | Cheap, transparent, punctual. 2nd time Stansted to KLX. Flights reasonable and on time. Completely hassle free. Both directions. Really good. | 5 |
Jet2.com | Cheaper by £300 with Hays Travel. Booked direct, I've got the App, and I pay more? Why, you try to play the game show some loyalty, respect. What for? I have a family holiday booked in May. I might cancel on principle and lose the deposit. Try Hays and another travel company. Yes I know Jet2 look after you when travelling but are we being taken for mugs and paying too much. You tel.me Jet2... stayed at the Diamante Spa in Calpe, one star food one star entertainment [none] a guest had great all round acceptable music on Spotify to play via the TV on bluetooth and take requests, everyone [the few in the bar area] wanted it playing, and it wasn't allowed so people had to sit night after night watching repeats of the Olympics. The walking race? Get a grip Jet2 [hays] speak to the hotel, listen to your clients, its like sitting around to watch paint dry, not even sound on the television. The Spa is overpriced and Pool side not one person and its a beautiful area. The staff are lovely but the management/accountants are missing lots of beats on what an holiday is for people. PS. Avoid Calpe in Winter. | 2 |
Jet2.com | Cheaper, friendlier staff, comfortable plane | 5 |
Ryanair | Cheapest airlines by a mile! Over the years I had all sorts, delays, cancellations etc. But you get what you pay for. UK to GER 6.99!!! come on.And just because you buy something very cheap dont expect 5star service. Fly with BA or KLM etc. I dont work for Ryanair nor I am affiliated in any way. Just bougth ticket to LTU 17.99. Thank you Ryanair:))) | 5 |
Ryanair | Cheapest way to fly most of the times, never had a real problem. | 5 |
Wizz Air | Cheat airlines and terrible customer service.While I was booking the tickets, I got the price option from Wizzair that Standard Plus' membership will benefit me with discount.I booked from London Luton to Palma for the month of April.Wizzair after2 weeks sends email that they have cancelled the flight and there is no option to rebook to Palma till 1st of June.It is Wizzair that cancelled the flight and wizzair is not allowing me to rebook my holiday to Spain for April and May.They now are not refunding me the membership fee which was wrongly sold to be at the time of booking.Instead of apology and compensation that I have to rebook. Wizzair is not paying back full money back.The scammed me to purchase membership and now not refunding me my money. | 1 |
Ryanair | Cheater they took our money for ticket then check in system didn t work when we come there they took from us over 1600 kr from us 3 friend s after that we pay for test 499 kr per person then they sayed before we coem ombord we need to pay test for day 2 and day 10 over 3000 kr per person and we sayed we stay only one day in London we have hotel booked and tickets for futbol but they didnt lets us ombord to fly, biggest cheatrer in my life. | 1 |
Ryanair | Cheating Company. Its not possible to check In on Their website or app and the phone Number doesnt Work so they charge you extra 400 kr. pr person (60 euro). They earn alot extra on that. I never use Them again!!! | 1 |
SAS | Cheating in the online support chat. You will wait your turn in a queue for half an hour, and the after a short phrase, everything resets, and you have to register your request and wait again. Not possible to get in touch and fix a question. | 1 |
EasyJet | Cheating with rules regarding cabin luggage. Made me pay a fine of €53 eventhough I could show them I had bought extra 15 kg for my light suitcase that easy fits in the cabin shelf. I am so angry, but I had to pay to be able to get on board | 1 |
Ryanair | Cheats. Scams. And horrible customer service. Your flights are low price because they cheat customers with fees and holding their flights hostage when they don't get their way. Web check in doesn't work, then force you to check in at the gate for 30 eur, then won't refund you. Despite it being their issue. | 1 |
Turkish Airlines | Cheatter company keep you fore a way from this company | 1 |
Jet2.com | Check -in and boarding so easy .Flight attendants very helpful and efficient | 5 |
Ryanair | Check In Horrible experience.. almost missed my flight, forced to pay £110 for two people. Robbers thieves | 1 |
Jet2.com | Check In and boarding: this was quick easy and efficient. The staff were helpful and friendly.The flights themselves were smooth and comfortable. The flight team were excellent. | 4 |
Jet2.com | Check In at Newcastle always goodSame at Malaga for return flightI flight service also good | 5 |
Vueling | Check flightradar24/data/flights for the punctuality of your planned route. Will most likely be biological waste. | 1 |
Jet2.com | Check in - efficient and cheery. Bag drop off - efficient and cheery. Flight - on time, clear pilot announcements, efficient and - sorry - cheery cabin crew.Had a booking issue on my return flight - my fault - all fixed with one phone call - excellent service. Also very cheery !Already booked other flights with Jet2. | 5 |
Wizz Air | Check in 50 € p.p. ExtraHandluggage 59 € p.p. Extra😱😱😱 | 1 |
Jet2.com | Check in Queue at Agadir airport was done is rows for each individual desk. So I was unlucky in that my queue was the slowest. I was seen in over 30mins when others were seen in less than 2 minutes. Should be one queue for all desks.On the flight I was told off by the main flight attendant for being rude to another attendant. This was completely wrong and out of order. A flight attendant served my friend who has severe learning difficulties a cup of tea and chocolate whilst i was in the toilet. This was too much of an issue though. I returned and explained the situation in a polite manner (definitely not a rude manner anyway) said thank you when we returned the items. I believe the flight attendant blamed her lack of common sense on me being rude which was absolutely ridiculous. Gained absolutely nothing out of the main flight attendant speaking to me. It's clearly and unique situation where no one is really in the wrong and there's less than 1 hour left of the flight. | 1 |
Jet2.com | Check in Staff @ Mcr T1 - Jake went above & beyond to resolve a very stressful situation | 5 |
Grupo IAG | Check in agent at LHR was very helpful and friendly as were the in flight crew. Seat was comfortable with good leg room. However, the food was poor - barely better than economy class with a poor quality and limited selection of wine. In flight entertainment selections we’re very limited. Far inferior to what BA used to offer. Overall, this premium economy product was disappointing and very poor value for money. | 4 |
Jet2.com | Check in and assistance given at both airports was excellent. | 5 |
Jet2.com | Check in and baggage drop was completed very quickly,plane was on time and service on board excellent.On arrival the cases were available as soon as we were thro customs. | 5 |
Jet2.com | Check in and flight itself was good. Was an issue with extra seat I had paid for and prebooked a year in advance to ensure I had no problems getting seat next to seat with holiday as I have mobility issues and need 2 seats. Seat I previously prebooked had been issued to another gentleman which did cause a lot of anxiety on behalf of the whole family. Flight attendant helped as much as possible and could see the seat was precooked in my name. Seat was not cheap either. Service on plane was great. Lots of space on seats. | 3 |
Jet2.com | Check in and flights were on time and staff were very helpful. | 5 |
EasyJet | Check in and inbound flight to Barcelona both fine. On booking form and in online FAQ it states that transfers are to your hotel. Wrong. My friend and I, both in our seventies, were dropped off a fifteen minute walk away from our hotel. The pavements were uneven, there were three roads to cross and each of us had almost 30kg of luggage to manage. I also had to clamber into the luggage compartment to retrieve my out of reach suitcase while the driver continued with a phone call he started before we reached our resort. In spite of complaining, our departure pickup is also not at the hotel because, apparently, it's difficult to drive a coach to. No mention of this when booking or in pre departure info. Transfers are provided by Giovanni Bus Travel but my holiday package contract, including transfers to and from my hotel, is with EasyJet. I feel cheated and misinformed. Any advice on next steps? | 2 |
Grupo AirFrance-KLM | Check in and security at AMS were a great example of kindness from all KLM employees. They deserve respect. Boarding by stairs. Hand luggage could not be carried with us. CRJ is a rather uncomfortable aircraft (compared with Embraer's) and a 90 mn flight was not nice for my legs. Service on board was efficient. | 7 |
Grupo IAG | Check in and security at LHR efficient. Went to Galleries North which was busy but fine with good service. Left from B gates. Efficient boarding with welcome drinks and menus. This was my first time on the club suite. Travelling with 2 children. BA moved our seated but we were all seated near to each other and they apologised for this at check in. It was a full flight in all cabins so staff busy. I liked the new suite which felt superior to the old club world product. The entertainment was excellent and the screen large and well positioned. The menu was quite limited but the quality was reasonable. Prior to COVID one could pre order mains in club which might be worth bringing back. As it happened we all ordered and were able to have the beef dish but I doubt my children would have liked the vegetarian korma had they run out. The club kitchen ran out of food quite quickly. It was a long flight so this was not surprising but my children were quite hungry as a result. Part of this was the result of other passengers from other cabins taking food from it. The second meal was fine and the cabin service director did source an alternative meal for my children from economy which I thought was quite good. On time arrival, prompt disembarkation and bags off quickly. We don’t tend to have a good track record with bag delivery so this was a pleasant surprise. Overall a good flight. | 8 |
Grupo IAG | Check in and security at T5 quick. Both Galleries lounges pretty much at capacity, not able to access B gates lounge as short haul, A gates departure Food options reasonable. Bus to aircraft which was quite new. On time departure. Reasonable food and drink options. Pleasant cabin crew. Bags off quickly. | 7 |
Grupo IAG | Check in and security clearance very quick at LHR T5. My wife and I used the Galleries North lounge and at 6-00am it was easy to get a seat. Good buffet breakfast options. Flight boarded on time and flight departed on time. I was seated in 4 A, the Club Europe seats on the A320 seem to be getting smaller and legroom (I am 6ft) was very tight. Cabin Crew service was fine. I chose the full English breakfast, it was ok, but there was a lot of water in the bottom of the bowl. Flight landed on time. Overall an OK flight but Club Europe doesn’t feel very premium these days. | 6 |
Jet2.com | Check in and security really quick.Flight attendants really friendly and helpful.No issues at all | 5 |
Jet2.com | Check in and service on board was great as always, staff work very hard.Seats on these aircraft are breaking down very quickly. They are becoming very uncomfortable, rather like sitting on a wooden board. This reaction was confirmed by other passengers near the galley who were also trying to ease the pain and recover sensation . | 3 |
Jet2.com | Check in at B'ham didn't go to plan, as they had new machines that didn't work for us. So had to go to the check in desk. Flight Was on time going out and coming home. | 4 |
Jet2.com | Check in at BHX was quick, smooth and very efficient giving us a great start. Flight was smooth and Captain was very informative about route and ETA. Return from Funchal equally smooth, but some delay with an assisted travel wheelchair passenger being seated midway which surprised me with this passenger being one of the last boarded. Didn't impact flight and in no way a complaint, I thought it might be better to have loaded this passenger first when there is easier access. | 5 |
Jet2.com | Check in at Birmingham airport was very easy and efficient. Event though it was an early morning flight there were plenty of staff about to assist and they were all cheerful and friendly. | 5 |
Jet2.com | Check in at Bristol Airport was very well organised | 5 |
Jet2.com | Check in at EMA was at the very end of the airport,cattle shed.We boarded the plane sat for quite a while no comms then informed delays due to ATC? We pushed back only to go tech due to right engine failure.Disembarked plane waited for a fix or new aircraft reboarded and then the pilot and crew ran out of hours,so waited for new crew!,! To arrive 3.5 hour delay | 1 |
Jet2.com | Check in at East Midlands was very efficient but after we boarded we were informed we did not have a take off slot. We assume this was to keep our place in the queue-but we could have been kept in touch better,We were informed there were difficulties at Las Palmas airport due to a runway closure - clearly not the fault of Jet 2 but it turned out there the real reason was no transport for us to go resort. This did not arrive for 40 minutes and whilst the bus company was at fault this is something Jet 2 can control. In the end we were lucky there was just enough space for us to get on another bus. Ours never arrived.When we were dropped off our cases were dropped off at the bottom of the hill so we had to walk uphill to our hotel.After that we had no problems but this was frustrating as we normally find Jet 2 one of the better operators. | 3 |
Jet2.com | Check in at Funchal was excellent, but loading up for the flight was chaotic and doesn't seem to improve. Why do we get segregated in the waiting area and then it is a free for all once we are asked to walk to the plane? I do not understand why front and back seats cannot be loaded separately instead of people using the wrong stairs and then having to push last people once inside the aircraft. | 4 |
Turkish Airlines | Check in at Gatwick was quick and was advised that flight to Istanbul was on time. By the time I had got through security,the departure board was showing a 35 minute delay. Was able to use the Clubroom Business Lounge in South Terminal and it was fine though very crowded. It did however provide a fine ,clear view of the single runway at Gatwick so after about 30 minutes there, was able to see the aircraft queuing for take off turn around and make their way back to the departure gates. This was followed by a display of a wide variety of emergency vehicles who proceeded to spray the runway in an attempt to clean up a fuel or oil spill. For about an hour nothing moved though no announcements were made in the lounge. Eventually, we boarded the flight and just sat there for about 45 minutes. The Captain kept us advised as take off was put back yet another 10 minutes though there was at no time any apology for the delay. Eventually took off well over two hours late and as I had 80 minutes to make my onward connection in Istanbul had the flight been on time, I realised I might have problems. Spoke to the purser during the flight who explained that Istanbul had experienced fog that morning. She added that as so many passengers on board were connecting to Bangkok, the onward flight would be held for us. Rather stupidly, I believed her. Flight was uneventful and service, seat comfort fine but after we landed at Istanbul, we taxied for about 20 minutes and were then bussed into the terminal. Despite the delay, no Turkish Airlines staff met the arriving passengers and the airport was chaotic. Eventually, I found an airline staff member who said my connnection was missed and telling me to go to the transfer desk. I found this and was concerned to see long queues. After about an hour I manged to attract the attention of a Turkish Airlines official and asked whether premium class passengers were expected to be treated like this whereupon he told me I had been directed to the wrong transfer desk. I found the business class transfer area and after a short wait was told I had been transferred onto a flight leaving at 0045, 6 hours after my planned departure time. By the time I got to the Turkish Airlines lounge my new flight was also showing a delay of an hour though the staff at the desk warned me it could be longer. The Lounge was so crowded. My onward flight to Bangkok was delayed by just an hour and again there was no apology or explanation. The flight was fine with a standard business lie flat seat. What was especially good was the standard of catering and the fact the the meal was served so quickly. It is a pity that what is essentially a good product at a very attractive price is so let down by such chaos when things start to go wrong. | 2 |
Jet2.com | Check in at Grenoble airport was chaotic.Flight delayed just short of an hour boarded plane the sat for further two hours delay. | 2 |
Grupo IAG | Check in at IAD was quick and easy. Lounge in Washington was a BA lounge and very good. Sound pre flight food offerings for this overnight flight. Flight on time and boarded promptly. As we had eaten we opted to sleep. There was full dinner and breakfast service for those that wanted it. We slept well. On time arrival and quickly made it to T5 arrivals lounge which was excellent. | 10 |
Grupo IAG | Check in at Jersey straightforward. There is a small business class lounge at Jersey with reasonable drinks range and some limited food. Flight boarded on time but take off was delayed due to poor visibility at LHR. Captain kept us well informed and we eventually took off 50 mins behind schedule with a 20 minute late arrival at Heathrow. Good service from the cabin crew and a bacon roll and coffee served. Disappointing that the wait for cases at Heathrow T5 was as long as the flight! | 7 |
Grupo IAG | Check in at LHR T5 was very quick and queue for security short. We used the South Lounge which was supposed to be the quieter at the time, but was very busy and difficult for our group of 3 to get seated together. Flight boarded on time. Whilst this is only a short flight (35 mins) the service of the cabin crew was outstanding. Glass of champagne, Coronation Chicken Salad and a coffee all served with a smile and a little banter. In spite of some of the issues with BA, their cabin crew are usually exceptional and this was no exception. Flight landed on time and bags delivered quite promptly. | 8 |
Grupo IAG | Check in at Larnaca first class, electric scooter checked in with no problem. Passenger assistance at Larnaca extremely efficient as their kerbside assistance phones actually work.Boarding and greeting by Flight and Cabin crew amazing .My wife is disabled, and the crew looked after us superbly well from take off to landing.A perfect end to a superb British Airways Holiday in Limassol over the festive period. | 5 |
Jet2.com | Check in at Leeds Bradford was ok as usual, boarding from a shed as usual, why is it always shed gate 9 or 10? Flight it self again ok, I know it's a budget airline but I'm over 6 foot, no leg room, and no head rest I can use.Flight back, check in not too bad, but not a smooth as Leeds, every time we're flown Jet2 the return flight was delayed, boarding was just a total mess left nearly an hour late. Again flight was Ok. I know you get what you pay for, but come on Jet2 not everyone who flys with you is on a budget, we use you as Leeds Bradford is our nearest airport, and you fly to where we like to go, but offer better seats, more legroom, a head rest that can be used by people over 6 feet.Ok but could do better.Also regarding boarding, why always shed gate 9 why always steps when taking off and landing even in the destination airport? Are air bridges too expensive?When I fly with KLM from Leeds, always an air bridge.Do better. | 3 |
Jet2.com | Check in at Liverpool Airport was well signed, efficient and a first class experience. | 5 |
Jet2.com | Check in at MAN T2 was excellent. Outbound flight (delayed 45 mins) was good. Nice cabin crew, decent selection of food.Check in at AYT unusually quick. Flight delayed several hours due to fog in MAN. Jet2 boarding agent in AYT exceptional regarding keeping people informed and managing the boarding process.Flight back had good crew and we had an automated landing in thick fog. A321 neo was 6 weeks old. | 4 |
Grupo IAG | Check in at MIA straightforward. BA use American flagship lounge near gate D30 which is excellent. Flight delayed but only by 1 hours. Boarding chaotic. On board staff were fine. Seat was fine too but product ageing. Post take off service prompt. Slept for 6 hours. I noticed that in club world BA have ditched rose champagne which is a shame. Pre arrival breakfast was ok. Slow to deplane. Luggage off ok. | 7 |
Jet2.com | Check in at Manchester was fast, flight was on time and service was excellent.Return flight exactly the same | 5 |
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