Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | Check in at Newcastle was a breeze, far too many staff if anything. Returning from Vienna was a disaster. 4 check in desks open for 4 flights, stood for 1hr+ to check in. Not good enough Jet2. Unfortunately this is their norm, they are a consistently inconsistent airline that seems to struggle to organise themselves. Much prefer Ryanair or EasyJet. | 3 |
Jet2.com | Check in at airport in east mids gate very well organised making for a quicker boarding | 4 |
Jet2.com | Check in at both Edinburgh and Dalaman excellent. | 5 |
Jet2.com | Check in at both airports quick and easyMy issue is that we were asked if we would like to pay £32 to move seats to extra leg room, we thought why not only to find that a couple from our hotel whom we had shared a taxi to Girona airport had been given the seats across the aisle(extra leg room) free of chargeHow can this be, would appreciate an answer, thankyou Lyn | 3 |
Jet2.com | Check in at both ends was very quick and easy, with loads of helpful Red Jackets on hand to welcome and assist.The plane was fab... I'm 6ft3" tall and the standard seats were soooo much more spacious than the budget options of Squeezy-Jet and Rob-me-Air. The 4 1/2 hour flight was far more comfortable.Plus having the 10kg hand luggage included instead of an add on kept things clear up front with the costs. | 5 |
Jet2.com | Check in at both ends were easy with lots of staff available and both flights took off near enough on time. | 5 |
Jet2.com | Check in at each airport was very efficient no waiting with plenty of people to help with anything you needed | 4 |
Jet2.com | Check in at newcastle and malaga was very efficient. My wife needed special assistance which was fine and well organised . flight went well but you really need to change your music its outdated . Please don't read out all your duty free sales passengers can read . Biggest bug bear is the carryon bags. There appears to be no checks either newcastle or malaga on the size of cabin bags if easyjet and ryanair can do something then surely jet2 can. On recent flights it was a joke the size of some cabin bags I did mention this to your representatives but apparently its passengers who Check in online that is a problem why not check size of bags at boarding Gate? It's not difficult. | 4 |
Pegasus Airlines | Check in boarding price all amazing would recommend as budget airlines | 5 |
Jet2.com | Check in both ways was excellent. Staff professional and friendlyOn the outward flight I was sat across the aisle from 4 men who were going on holiday together. They had obviously had some alcohol, but were fine initially . During the flight they each had 3 drinks every time bar service was offered. One man had 3 small bottles of wine each time. By the end of the flight they became disruptive and argumentative, mainly with each other., but also with other passengers. We noticed staff offering them additional drink when they must have been well aware how much they had already had. They should have stopped serving them.On the return flight I pre ordered a meal, which was ok. However I was never offered the drink that should have come with it and in the end bought my own | 3 |
Jet2.com | Check in brilliant,staff always helpful in all areas. Wouldn't fly with anyone else | 5 |
Grupo AirFrance-KLM | Check in counter employee was rude, did not know the required documents and took advantage of me being in a hurry to catch the flight after wasting my time to check eligibility. First of all she insisted that I was not eligible to fly. She went to review with her superior and waste a lot of time until they finally approved that I was eligible to go on this flight. When she finally asked about my luggage, I had two small bags where she claimed that one of them cannot be considered as carry on after I gave her the first bag. I asked her to substitute between the bag I sent and the other bag she told me she cannot withdraw the first bag it has already gone to the plane. So she demanded 75 euros to be paid using a credit card. The problem was that I wasn't carrying a credit card and the clock was ticking so I was embarrassed in front of all travelers begging them to take my cash and pay on my behalf. The situation was awfully embarrassing. | 3 |
Grupo AirFrance-KLM | Check in counter staff so confuse holding my Irish passport and asking to prove I live in ireland. I pointed many times to the passport that is Irish passport what other proof u require. She threw passport on my face. I lodge complain with KLM and they didn't even acknowledge the horrific treatment from their staff.Absolutely disgraceful customer service. No response of complain or assurance or apology for their staff behaviour no enquiry and only a standard message response. Despite highlighting that your response was so unsatisfactory and answers to the questions raise were never given neither concerns raised were addressed. Absolute disgrace. | 1 |
Grupo AirFrance-KLM | Check in crew who know nothing about the airline. Baggage allowance not included but that's not clear so you get stung at airport. | 1 |
Grupo IAG | Check in easy at BGI due to us checking flightradar24 and finding the flight was delayed by nearly 2 hours, no notification from the airlines so other passengers arrived earlier. Easy boarding in sequence numbers. Seat is a joke for 8 hour flight, no leg room on isle seat of 4, the seat in front frame blocks you stretching your legs and once the passenger in front reclines its even worse. Food is mediocre with poor choice and all of the drink choices had run out before the stewardess had arrived to my seat (only choice Coca-Cola, water or red wine. The connecting flight from LHR - MAN was cancelled with no contact from the airline, I only found out trying to book a seat on the return legs, with no alternative flight provided. We had to privately book a taxi from LHR to Manchester for 4 persons as this worked out cheaper than the train. The outbound flight was also a farce, no mention of Terminal change at LHR from 5 to 3, so quick turnaround changing terminals was chaotic and stressful for older relatives travelling with us. Overall shocking from British Airways and can guarantee I will never use them again. | 1 |
Jet2.com | Check in easy. Ground staff helpful. Was a busy flight my husband and I had window and middle seats. Unfortunately there was a lady sitting next to us in the aisle seat who was extremely drunk and rude. I can't blame the staff for this except they continued to serve her alcohol throughout the flight. Made the journey uncomfortable. Wasn't possible to move seats as the flight was full | 4 |
Jet2.com | Check in efficient, boarding orderly, in flight service great both ways. | 5 |
Jet2.com | Check in effortless because of number of desks, friendly helpful staff particularly with Assistance booked. On board , plenty legroom and again efficient friendly cabin crew. It was a pleasure to travel rather than a stressful chore. | 5 |
Jet2.com | Check in excellent flight excellentBut your ground staff where not interested in helping as we had not got the hotel package.So unhelpful staff | 4 |
Jet2.com | Check in excellent on outward & inbound flights.Crew on both flights professional & pleasant.Only problem was disembarking at LBA, no airport buses ready on arrival!! But luggage thru very quickly so, some bad, some good. | 4 |
Jet2.com | Check in experience always good - plenty of staff on.Cabin staff usually friendly and always very efficient service. | 5 |
Jet2.com | Check in experience exceptional compared with Ryanair and EasyjetFlight time really good (0930) | 5 |
Jet2.com | Check in experience good, staff on board were very good, pleasant, helpful and friendly. | 4 |
Grupo IAG | Check in fast and friendly. Security a breeze. Lounge was busy early evening but comfortable and clean. Flight attendants welcoming. Seat a nightmare it was the reverse/forward with a step over from the window seat, who the hell thought that was a good idea?? Meal were OK but all curry based, like curry and I was on a flight to India so. FA was brilliant as the only flyer awake on an overnight flight. Improving since my last BA flight | 7 |
Ryanair | Check in fee of £55 pp. Day light robbery. It's criminal. Avoid at all costs. Because wife is non EU we are not able to check in online. It's discrimination. It's disgusting. Unethical business practises. | 1 |
Turkish Airlines | Check in fine but The TSA pre check did not show up even though I had provided all the info and confirmed that by phone. Lounge shared star alliance at LAX. Tired, dirty, hot, crowded, did find outdoor space which was a relief. Was there about and hour and a half, saw no one picking up dirty plates, glasses, napkins. Got to gate 15 mins before boarding was to start. Told to “wait here and we’ll make an announcement for boarding. Boarding started 35 mins after scheduled time. No announcements. Eventually an employee said business line up over there. And there’s a long line of people who probably were given different info. Not a huge issue but the bad experience kept getting more irritating. The plane fine, well equipped, very helpful and welcoming staff. But there’s poor info on the website about the seats. Seat map shows 2 seats, an aisle and 2 seats. Seat map of TK website is not accurate, it’s actually one seat, an aisle, two seats, an aisle and one seat. So we were a couple on a 13 hour flight, separated by an aisle and the two seats were offset by approximately 15 inches so we couldn’t even converse across the aisle. Not a fatal flaw but an example of sloppiness. We took off an hour late with no explanation or a “we’re sorry†comment which would have been a nice touch. So trying to balance it out with a real life experience. I’m still answering yes I’d recommend it but be prepared for screwups and if you are two flying together take the middle two business class seats on this equipment. | 6 |
Pegasus Airlines | Check in for baggage time was not made clear by Kiwi (who we booked with) we got there an hour and a half before our flight time and the airline (Pegasus) refused to checkin in our baggage so were we unable to board the flight. Stood in the queue for half an hour and an old man who was managing the queue shouted we should only be in the queue if we were boarding the 10.40 flight, I approached him and said we are on the 9.25 flight he looked me up and down and rudely said "well you need to get out of the queue you've missed your flight" I said no we haven't we have ten minutes before the gate is announced and boarding starts. He said "I called everyone on that flight ten minutes ago" well we didn't hear anything, we ignored him due to his rudeness and waited in the queue till we got to the counter. This lady was a little more empathetic and told us it was not possible to put checked baggage on the next flight so we could get on the flight. She told us the flights with seats available and said call kiwi and see if they can place you on them. Called Kiwi customer service advice was buy completely new flights! They couldn't adjust or help us in any way. Cost us £1720 (ONE WAY) on top of the £960 for the flights they forced us to miss. Basically disgusting customer service from pegasus and kiwi | 1 |
Jet2.com | Check in good at Stansted and Malaga, lots of check in desks open, good service, Jet2 Check in staff very good, friendly and helpful. Flights were on time. We are happy with Jet2 and would recommend them. | 5 |
Jet2.com | Check in good. Flight was fine. Tea was lukewarm. Disappointing start to our holiday that as a group of 4 we were allocated seats apart. We shouldn't have to pay to be near each other. We were particularly annoyed because the flight wasn't full and there were blocks of seats together. Your algorithms mentioned in your blurb clearly don't work!We have two more bookings with you so let's see…. | 4 |
Jet2.com | Check in good. Seat legroom OK for holiday flight but seat uncomfortable after 2 hours - more padding. Water could be offered free as a minimum but soft drinks could be considered 5 | 4 |
Jet2.com | Check in great flight great staff great…what more can you say apart from see you next year. | 5 |
Jet2.com | Check in great. Flight excellent cabin crew great both journeys | 5 |
Jet2.com | Check in is a breeze when so many staff are on hand. Knocks spots off rivals service | 5 |
Jet2.com | Check in is always super quickNever had a delayed flightStaff always helpful & friendlyWould definitely recommend you! | 5 |
Eurowings | Check in is complicated and long. Hotline is not available at local time during the day.Flight it selfie and personal are good. | 2 |
Jet2.com | Check in is made so easy at the airport by the jet2 team. | 5 |
Ryanair | Check in is only open between 2 hours and 48 hours before the flight. I thought I'd already checked in so when I arrived at the airport I realised I had missed this window. What I didn't know is that I would get charged 550sek for this mistake. What a complete and utter rip off. There is absolutely nothing that justifies this ridiculously high cost. I truly believe Ryanair makes it cost this much as a way to make extra money. In future I will be looking at every other option available in order to avoid Ryanair and instead fly with a more trustworthy alternative company. | 1 |
Ryanair | Check in is ridiculous. Not only do they not allow you to check in more than 24 hours beforehand but when you actually try to check in the system doesn't work. What a useless, mean, dog stint company. Don't fly with them. | 1 |
Jet2.com | Check in is so easy and very quick. Staff very friendly flight good | 5 |
Jet2.com | Check in is the easiest thing ever and security doesn't take forever. | 5 |
Ryanair | Check in is the worst I've ever experienced. All they're interested in is screwing more cash out of you! Been trying to check in since 48 hours before, 24 hours before; still failing using the app'. Very stressful, will never use Ryanair again!!! | 1 |
Jet2.com | Check in is very well staffed and organised. Staff are friendly and professional. All the extra charges are annoying but at least they are clear. | 5 |
Jet2.com | Check in made easy by pleasant staff. Flight on time and during the flight the service was very good. Again pleasant and helpful staff. Overall a very pleasant experience as always with Jet2. | 5 |
Ryanair | Check in made near impossible with their malicious verification process to try make you use the airport check in for 55 euros. | 1 |
Wizz Air | Check in online possible only until 3 hours before the flight (!??) | 1 |
Ryanair | Check in online wouldn't work when I put the information in correct, shocking isn't the first time. They are absolute rubbish don't use | 1 |
Jet2.com | Check in process at BRS was super efficient. Flights all on time, baggage at both BRS and SKG where we flew to was very quick off the belt.Only one quite rude assistant at Gate 13 BRS who was checking the boarding passes for flight LS1885 on 5.7.24 let the whole process down.She got quite flippant when I made a mistake of showing her the same boarding pass twice (yes my error, but manners cost nothing). | 4 |
Jet2.com | Check in process both ways was really well handled. Flights were on time. Staff were helpful and professional. Seats were comfortable with reasonable leg room. In flight service was great. I like flying with Jet2 because the service is always this good | 5 |
Grupo IAG | Check in process is such a pain. Does not store your data and when you leave the app to copy starts all over again. Can't log in to the website, which keeps changing but never improves. They never announced delays until last minute, and don't bother updating the flight time at the board. You have to come all the way to the gate to find about the 1h delay when the board says gate will be closing? No wait... after waiting for an hour it's actually another hour late! Wasting my time seating by the gate for 2h when I could be at the lounge.. thanks British Airways. | 1 |
Ryanair | Check in process is terrible.Flights were delayed for hours both directions.Staff at the airport was rude and there were very few signs actually directing you where to go.Customer service staff was unhelpful.Treated very poorly for bringing a child on the flight.150 Euros in outrageous fees.Ruined my day twice! | 1 |
Jet2.com | Check in process very easy - and we were able to check in a hand luggage case for free both ways. Asked to change outbound seats as we were not seated together (£100 to do that up front , no thanks) and they moved us again for free as plane wasn't full. In return not quite so accommodating- there were empty rows but they would t move us - just told to move seats when airborne. Biggest gripe is that by having seats in the middle of the plane there were no sandwiches left when service got to us. Told we should have pre booked !!!! Not helpful | 4 |
Jet2.com | Check in process was really easy, flights were good and although the flight outbound was a little late leaving, the time was made up. Staff were great and very friendly, at the airports and on the plane. Can't fault anything. | 5 |
EasyJet | Check in queue at Amsterdam airport nearly two hours long last Monday. No apology or explanation from staff. No responses to any of the complaints on here, which says it all really. They don't care. Vote with your feet and don't use this airline! | 1 |
Jet2.com | Check in quick and simple. Flights on time and baggage arrived in a timely manner. That's all I really need from a flight. | 5 |
Jet2.com | Check in quick, pleasant staff, comfortable flight, on time, easy passage through Newcastle on return | 5 |
Jet2.com | Check in really good, friendly staff, good information about small delay. Olivia was a great Purser and the rest of the team took her lead. Even the captain and flight crew you felt were engaged in giving the passengers a great experience. | 5 |
Jet2.com | Check in so easy and staff very helpful, had special assistance and very good from start to finish | 5 |
Jet2.com | Check in staff advising what can be contained in carry on luggage. In flight staff worked efficiently to make sure everyone had an option to purchase food and drinks. Good flights and on time. | 5 |
Jet2.com | Check in staff at Glasgow and Tenerife were really helpful and friendly. Departures and arrivals were spot on and even got back to Glasgow half an hour early. Both planes were absolutely spotless. Very impressed and would look to use Jet2 again. | 5 |
Norwegian | Check in staff cancels my second flight by mistake. As a mother flying with kids i had to cancel and rebook the kids too. They refused to reimburse for the kids tickets. Who caused the issue in the first place? Not to mention the stress and the hours spend at the airport waiting for the next flight. Terrible, will never fly them again. They need to train their staff better. And reimburse for the losses caused by their mistake. | 1 |
Jet2.com | Check in staff excellent. Inflight staff also excellentFlight arrived early. | 5 |
Norwegian | Check in staff not friendly or helpful, I had to do everything while the staff stood there and watched. During the flight the cabin crew were arguing about who was going to push the food trolley. The service was very poor. The price was cheaper than BA or SAS but the customer service was non-existent. I would rather pay more and enjoy the good services of another carrier. | 3 |
Jet2.com | Check in staff very friendly and efficient. Timely gate reminders and easy boarding. Friendly flight crew .overall the whole experience was made as relaxing as it can be these days. | 5 |
Jet2.com | Check in staff very professional and friendly. Flight staff again professional and friendly. Never had any problems with Jet2. | 5 |
Jet2.com | Check in staff were excellent, helpful, polite, well trained and as a result, minimised the queueing time for all J2 passengers.The flights both left on time and no delays were seen on any other J2 flights. Food on board was very tasty and sufficient, pilot information was welcome and interesting as always.On return to Stansted 2 out of our 4 suitcases were split and damaged beyond further use but, your member of staff approached us and within minutes had arranged for new suitcases to be delivered to home, which arrived in 2 and 4 days.When Ryanair lost 5 out of our 7 cases for 3 days last year we spent hours sorting out how to find them and despite us spending £300 on essential supplies like tooth brushes, charging leads and underwear, all we got was £110.So, well done Jet2 you have our loyalty and are our 1st choice whenever we can - 100% | 5 |
Jet2.com | Check in staff were very friendly and helpful | 5 |
Jet2.com | Check in staff where friendly and helpful. Cabin crew tentative. Flown with other budget airlines and this is far the best. | 5 |
Jet2.com | Check in straightforward, very helpful staff. Flight boarded and ready to leave on time. Good service on board | 4 |
EasyJet | Check in time fiasco at Birmingham airport on 11.6.2024. We arrived for check in 3 1/2 hours before departure at 2pm. We have always checked in early on our holidays. There were no queues at that time but were told we were not able to check in until 2 hours before and were sent away. There were hundreds of others in the same situation with nowhere to sit for the one hour wait. Twenty minutes before check in time at 12pm the queues were horrendous. Hundreds of passengers. We had to queue for one and a half hours and eventually had to be fast tracked through security in order to make the boarding gate before it closed. This is not acceptable, part of the enjoyment of a holiday is having a breakfast on airside before departure. It was a very stressful experience. We have another holiday booked with EasyJet in September and if we have the same 2 hour restrictions again on checking in we will not be using EasyJet again. Please post a review if you have experienced similar problems. Delaying our luggage check in caused this problem and was not airports fault. | 1 |
Ryanair | Check in time was changed from 48 h to 24 h if you don't want to pay extra for "reserved seat". Not nice to pressure ordinary people these difficult times when you need to upload so much additional documentation. It's shame that I can't rate you zero for it cause 1 star is way to much for you | 1 |
Wizz Air | Check in took two hours and two phone calls at £71.80 call charges. Firstly my child’s DOB kept populating to a random date. Had to keep swapping from app to website then a phone call to amend . Secondly whizz air put booking under smithlawrence instead of smith-lawrence so another call to amend that as during check in you can’t amend the name. Not a good start. And very bitter at phone bill as I made £500 for to budget flights £50 for seat selection , £75 for baggage (one person only) and now this phone bill on top. | 2 |
Grupo IAG | Check in was a shambles at BWI, just 3 counters open for a very full flight. The bag drop queue was even longer than the regular check-in queue! Boarding was done by zones so that was carried out reasonably well. Once on board, the FAs were fine, not as engaging on my outbound flight to IAD. The aircraft was cramped and the seats in economy were horrible. I was seated in an aisle seat (row F) where there is an entertainment box taking up a third of your legroom. Overall, very cramped seat, poor legroom and awful IFE screens. The meal was mediocre and there was no bar service before the meal this time. On lading, we were served a hot sandwich which had oozing cheese all over the wrapper so it was not pleasant to handle but tasted very good! The plane landed at a remote stand which meant that we had to be bussed to T5 and since it was raining, it was not a nice experience. Overall, I rate this just as a mediocre journey. | 5 |
Jet2.com | Check in was and always is effortless and seamless with no long queues and very helpful staff at both EMA & ACE Airports. The captain gave us a great introduction and welcome aboard and the clarity and volume were at a level that you could clearly hear, sometimes they are a bit muffled.Please maintain the standards.Jonathan. | 5 |
Jet2.com | Check in was awful. Was told cabin bags had to go on hold & yet other people were being let through with theirs. | 3 |
Grupo IAG | Check in was chaotic and badly organised. Even though there were two desks, one for premium and one economy, there ended up being just one queue, in front of the premium check in, even though most passengers in it were economy. That meant that those travelling in club or with higher status had no separate queue to join. Whilst I was waiting in line another passenger went up to query and we ended up forming a new line in front of the economy check in desk for premium passengers, unnecessarily badly organised, the staff in charge should be retrained! Security at the airport was very quick and through to the lounge. This is a generic airport lounge for all airlines, and it is actually quite good overall. Nice layout and seating options, reasonable food and drink options, and an outdoor terrace which is really nice. Boarding was very well organised, although quite slow to get everyone on board.. but the flight was probably only half full and we still departed early so I think they felt no rush.. and it actually made the boarding experience nicer and more relaxed. On board the club Europe seats are fine by European business standards, although as previously commented are really not very good overall.. the meal service was disappointing. As is normal, BA do not stock enough of the proper meal option .. when the options are so limited and varied in quality BA really should stock enough for everyone to have the good meal. Sadly they had run out by the time they got to me so I had the option of vegetarian sausage or a salad. I wanted a hot meal so went for the sausage and I can honestly say it was one of the most disgusting onboard meals I’ve ever had in any cabin class, rolling some mush (similar consistency to mashed potato) into a sausage shape does not make it a sausage! BA you need to improve the meal options, make the vegetarian meal something you specifically have to request in advance and offer all passengers a choice of two decent meals .. then people will not be left with such a substandard alternative when their first choice runs out! Whilst I hadn’t planned on using it, the on board WiFi was not functioning so was not available to use. Overall though the flight was fairly comfortable and the cabin crew were very friendly and efficient. I used avios to pay for the flight so it was obviously good value for money for me! | 6 |
Jet2.com | Check in was easy and efficient.We booked extra leg room, so flight was comfortable. | 4 |
Jet2.com | Check in was easy and straight forwardDeparture was on time, no delaysOnly complaint on the flight was the high treble sound of your sales announcements which are not necessary given everyone has a catalogue on the seat back | 4 |
Jet2.com | Check in was easy and very smooth both ways. The twilight drop at Birmingham was great. Flight was only 20 minutes late going which the pilot made up.Good flight, enjoyed the breakfast.Same good experience for our return journey too.We have booked again for 2025. First experience | 5 |
Grupo IAG | Check in was easy, security quick, lounge fine. Lounge service returning to pre pandemic days and some self service allowed (which was great). Flight was fine, my wife and son felt breakfast was more like old style economy food and perhaps I agree. There was nothing bad about food but nothing great either. Drinks were fine and proactively served. On arrival efficient PCR testing where it was needed and fast turnaround. Baggage off quick | 8 |
Jet2.com | Check in was easy. The staff very helpful and friendly, and the flight was comfortable. | 5 |
Jet2.com | Check in was efficient, flight ran to time and cabin staff were pleasant. Nothing to complain about | 5 |
Jet2.com | Check in was excellent, plenty of staff around. | 5 |
Jet2.com | Check in was extremely quick (T2 in Geneva), flight was about an hour late but didn't seem to be jet2's fault. In-flight service is very efficient on a short flight. | 5 |
Vueling | Check in was fast attendants seemed to be excellent. As you know you have to pay for a coffee. I booked this flight BCN-ATH 3 months ago and at check in no two seats next to each other were available hence my wife in row 18 and myself in row 26. This was the first time an airline separates passengers. I know I could have bought seats but I hate these airline tricks. On the positive side landing was excellent. This airline is not my choice only because of the above seat assignments. | 3 |
Norwegian | Check in was fine with Norwegian for our flight from New York JFK to London Gatwick. A lovely and helpful woman. Plane was good. Staff on flight were terrible. Wanted to ask for water and the woman serving did not hear me. As she passed by I very gently touched her with 1 finger. You would have thought that I had attacked her with the way that she reacted, she turned on me in a very rude manner. We were not handed landing cards and when we asked another attendant (male) he said the plane was late and therefore they had not been given landing cards in an off handed manner as if it wasn't important. Asking $5.00 for a blanket was also off putting. You pay for everything. To be honest the only reason we flew Norwegian was because it came with our deal on the Queen Mary. We live near Gatwick so thought it was a great idea to fly into that airport. Frankly, I doubt that we will ever fly Norwegian again. Convenient or not. | 1 |
Grupo IAG | Check in was fine, but no priority/fast track lines for security or boarding. There is only one lounge option for first class customers in Mexico City, which is the American Airlines admirals club, which is abysmal. There is a free bar, serving cheap alcohol – an awful food selection – and nowhere to shower. On board – I find the seat really comfortable. The crew were fantastic, and I’m starting to really see some consistency in the quality of their first class crew. The drink selection was fine. The food was appalling. We were the victims of their new supper service. This is basically a dinner service with a lot less options/choice. No fish/seafood options on either the starters or the mains. First choice of Main unavailable as only two had been loaded. The fillet steak, so drying and overcooked, that I heard at least three people send it back. Pretty impressive for a cabin of just eight passengers..Dreadful dessert and cheeseboard. luggage off swiftly the other end – so good to see priority tagging working. | 7 |
Grupo IAG | Check in was good...That's it! Mostly miserable, unwelcoming and missing staff all flight! Albeit first class attendants did smile! Travelled economy but worse than Ryan Air which at least you know what you are getting when you pay a cheaper price! And at least their staff are friendly! Seated in one of four seats, squashed in like sardines! Even moreso when ignorant passengers choose to recline seats and practically lay on your lap! Seat reclining should be banned! I managed! Practically ignored by miserable staff even when I always pleasantly smile! Food was inedible, cold and conjealed. When I did pleasantly complain asking for more nuts/pretzels I was told "nobody else has complained and no snacks left!" Fabulous customer care! No offer of drinks other than with food, had to call for service! Attitude was of rolled eyes "you woke me up!"Second flight with BA and now I remember why I have never rushed back! BA could learn so much from Emirates, Singapore, Etihad, Air New Zealand and any American Airline. My flight to Cape Town with BA was one of my most uncomfortable ever! I will definitely be trying a cheaper option next time I fly to SA and take my own food. I'm sure it cannot be any worse! | 1 |
Jet2.com | Check in was great, but going through passport control was a joke one of the jet2 staff was so rude, but the staff on the plane were class | 3 |
Jet2.com | Check in was great, no hassle whatsoever, 2hr delay was a bit disappointing however, flight and staff made up for it, superb | 4 |
Grupo IAG | Check in was ok, all documents were scanned without problems. The flight was delayed by 50 minutes due to crew members been stuck on the M25. Not the airlines fault. 3 replacement crew where found and boarding onto a new A321 neo went ahead. The club Europe cabin was 12 rows of economy seats with the middle seat blocked off. For me at 5.11 tall, I can fit ok, however anyone taller than me might struggle with limited leg room. The inflight service was a a stop - start affair, nothing to write home about. The crew failed to work as a team. You had to go to the galley to get extra drinks. I was even served cool coffee with filter paper in the bottom of the cup. Landing and disembarking went without a hitch and included a bus ride to the terminal. Not BA's finest hour. | 6 |
Jet2.com | Check in was perfectflight on time staff all very pleasant | 5 |
SAS | Check in was quick and easy at Oslo airport and the staff were helpful. Unfortunately though, the seats were far foo squashed together on the plane. I am a petite female who normally doesn't have a problem sitting in economy, but on this occasion I was completely unable to sit upright as the width of the seats was so poor, and my knees were touching the seat in front. My poor tall husband was in agony. Also, there was no complimentary food or drink on the flight, despite the fact that I had paid more for my tickets than for a BA flight, where I would have received free food and refreshments. | 2 |
Jet2.com | Check in was quick and flight was great . Efficient friendly staff. Great airline | 5 |
Jet2.com | Check in was quick and the flight was on time. | 5 |
Jet2.com | Check in was quick, simple and hassle free. The flight wasn't full so had the ability to stretch out more. The service on the flight was very good. | 5 |
Jet2.com | Check in was really helpful. Terminal staff excellent overall a stress free experience | 5 |
Jet2.com | Check in was seamless and flight took off on time. Cabin crew were very good. We had delays at Paphos airport and Jet2 let me know by text. | 5 |
Jet2.com | Check in was smooth and cabin crew were helpful and interactive throughout the flight | 5 |
Lufthansa | Check in was smooth and quick at a small regional airport. Lounge in Frankfurt was overcrowded and difficult to find a seat. Flight to DTW was 1.5 hours delayed to technical issues. Once on board, i received robotic service. Food is average and for a 10 hour flight i found the portions small. The good things about Lufthansa is that they have a very good network, even the service is average. | 4 |
Grupo IAG | Check in was so slow, no self check in and bag drop. Boarding was ok, flight totally full. Booked row 9 which was ok. Some space in overhead bins. Seat and legroom ok. Cabin crew ok, smiled, gave out the bottle of water and pretzels. Flight itself was ok, landed 25 mins early and then waited 30 minutes for a stand and ground crew. Bags came off reasonably quickly. BA still seems to believe it is something special, a premium carrier. The reality is that it is not. The only reason we flew BA was we got virtually free tickets because both flights were cancelled last year. BA is our carrier of last choice. | 5 |
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