Airline
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| Rating
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|---|---|---|
EasyJet
|
A very easy transaction, thank you Dana.
| 5
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Jet2.com
|
A very efficient company with excellent customer service people at both airports. Stall are friendly and very helpful.
| 5
|
EasyJet
|
A very expensive mistake. Booked to go to Las Palmas on Easyjet from Gatwick ..and they out of the blue cancelled the flight. Due to the amount of notice given to me , they did not owe me any compensation however I was left with the bulk of the other costs for the accommodation which was non refundable. Other airlines were flying to Las Palmas on that day from the Uk.. I eventually succeeded in getting through to their customer services who promised to advise me the reason for the cancellation. This advice was not given a month later and I eventually got through again to customer services to be told over the phone the flight was cancelled due to Covid !! which as other planes were flying to Las Palmas was clearly not true.. What they actually did was to look at the number of people flying and took the decision to move their planes onto more profitable routes such as Malta and Portugal.. Leaving me with a four figure loss and no holiday. Unless there is absolutely no choice whatsoever, I and my family will not be travelling on Easyjet ever again . Been a very expensive, distressing and a time wasting saga which I have not enjoyed. The alternative is to take them to court through the small claims court process , which i shall consider doing ...
| 1
|
Jet2.com
|
A very friendly and attentive service both in the airport and on the plane. Well done!
| 5
|
Jet2.com
|
A very friendly and efficient airline company. There was a short delay on departure but good communication with the passengers. On our return journey from Santorini there was a much longer delay with us not departing until after 1.00am. Understandably people were a little frustrated and tired it Jet2 staff were upbeat, positive and informative and helped people get on with it - a credit to the company.
| 5
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EasyJet
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A very friendly assistant to help me very kind
| 5
|
Grupo IAG
|
A very full flight made Premium Economy feel a little less premium than you should expect for the price however the smaller cabin configuration and slightly roomier seating made the journey relaxing enough. Catering was pretty good and the inflight service was efficient and friendly. Arrived on time and no delays with baggage delivery. No complaints as PE served it's function for the relatively short 7.5hr flight.
| 7
|
Grupo IAG
|
A very good Aer Lingus flight from Dublin to London. The seats were comfortable and the staff were friendly. The flight overall was very smooth and had no problems at all. Out of the three airlines we had flown with for our holidays in Ireland and Canada, Aer Lingus was the best. Would fly with them again.
| 9
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EasyJet
|
A very good experience
| 5
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Jet2.com
|
A very good flight at a great time.Helpful and polite cabin crew.Clean, comfortable aircraft.
| 5
|
Vueling
|
A very good low cost airline in Europe! We flew in May 2019 twice - from Paris to Barcelona and from Barcelona to Majorca and both times we were satisfied. You can buy tickets through the application Skyscanner or Vueling (or their website). Their website really slows down, but you need to wait, because the desktop version has many features that are not in the mobile application. The staff is friendly, if at the airport you don’t manage to do something yourself, they help. Luggage. Here is what is written on their website: and further: and finally: However, they do not find fault if the weight of the luggage is more than 10 kg, I had 14 kg and they did not check. They have 3 types of tariff - Basic, Optima, Timeflex. We took two tariffs, as my wife had two baggage - hand luggage and a bag of 20 kg (shopping in Paris and Barcelona), and I only have hand luggage. I bought myself a Basic fare (hand baggage 10 kg) + paid extra for choosing a seat (to sit next to my wife), and I took Optima to my wife (hand baggage 10 kg + checked baggage 25 kg + choice of seat). After payment, the confirmation arrived and the boarding tickets immediately arrived. They can be printed, but you can also not print, you can simply register through the QR code on the phone, which we did. The ticket shows how to fold it, everything is very simple and convenient. The cost of choosing a seat depends on a number of: 21-25 rows - 4 euros. 16-20 rows - 5 euros. 11-15 rows - 6 euros. 10 row - 14 euros (20% more space here). Front rows (5-9 rows) - 9 euros. Space Plus (More space and priority landing - 2, 3, 4 rows) - 17 euros. Space One (More space (+ 20%) and priority landing - only 1 row 1 st) - 21 euros. I paid extra for 8-15 places, in terms of saving these are the best places. The choice of Basic fare + seat extra charge was cheaper than buying Optima tariff. Therefore, if you do not have large luggage, choose this rate. Both times that we flew this airline, the flights were on time. Both times we flew for short distances, so there was no power. Advice - if you are hungry, buy yourself a meal in advance at the supermarket, as the airports are more expensive. If you don’t care about money, you can eat at the airport or on board. Cons of the airline. the seats do not recline, because of this, that it takes up space, because the airline simply rammed a lot of seats in the cabin. My legs are comfortable (I have a height of 175 cm, but there were people in the salon and they were 180-185 meters tall and they were clearly not uncomfortable). Since the flights are short - 1-2 hours, this does not cause discomfort, in extreme cases, you can walk through the cabin. When buying tickets of two different fares, like with us (Basic + Optima), you cannot choose two fares at once, you must first buy a ticket for one fare, because again find the same flight and buy a ticket for it. And what if there are only a few tickets left on this flight and everyone wants to buy it? Then one of you will fly (who already bought a ticket), and the other can stay. Therefore, it is necessary to do all this very quickly, within 1-2 minutes. It is best to import all of your data and your partner / friend / wife to their website, then the program itself adds it.
| 8
|
Jet2.com
|
A very good return flight to Tenerife from Belfast. On time, good value for money and friendly professional staff
| 5
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Jet2.com
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A very good take off and very easy landing, both ways. In flight service was good. No stress check - ins.
| 5
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Jet2.com
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A very good travel experience and found all the staff going the extra mile, thank you.
| 5
|
EasyJet
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A very helpful CSA but unable to resolve my problem.
| 4
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EasyJet
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A very helpful customer services experience for a couple of a issues. They were resolved quickly and clearly!
| 5
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EasyJet
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A very helpful, quick response to my error made at the time of booking. Thank you Lubna!
| 5
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Lufthansa
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A very high customer service with Lufthansa Airlines, for understanding and taking their customers seriously, during covid 2022 January I wasn't allowed to board airplane and Lufthansa refunded my money back.....wow what exceptional I will forever take Lufthansa Airlines why? for understanding my complaints. We need Airlines that understands customers like this it keeps the business running.
| 5
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Lufthansa
|
A very mediocre experience. For a 13 hours flight from Frankfurt to Mexico city, they provided passengers with a tasteless meal and a snack that even dogs would refuse to eat. The plane was dirty, my entertainment system worked once in a while. They charged us an additional 70 EUR for the seats but changed them offline. Their client service in Mexico city is a joke and never answers calls. High price for low-cost service pretexting COVID.
| 1
|
Lufthansa
|
A very mediocre experience. For a 13 hours flight, they provided passengers with a hot meal and a snack. The plane was dirty, my entertainment system worked once in a while. They charged us an additional 70 EUR for the seats but changed them offline. Their service in Mexico city is a joke and never answers calls.
| 1
|
EasyJet
|
A very mixed bag. As a party of 4 we each booked and paid for 15kg hold luggage, before departure, I received an email saying we had 23kg. 3 of us had about 10kg and one went for 23kg. bag drop at Bristol was exemplary, machines worked well and helpful staff on standby to assist - no mention of extra fee. Bordeaux departure was mess, it says Billi L on the boarding pass, but who would know that that meant a shed at the end of the main terminal that was for low cost airlines - all the Departures signage coming from the hire car drop zone is to the main terminal in the opposite direction. At bag drop there was initially only 1 person sitting at a desk who was more interested in talking to colleagues rather than check in passengers' luggage. Then 2 more arrived and a panic to pull forward passengers travelling to Palma and Marseilles. The last member of our party was charged 45 euros for excess baggage despite having the same baggage as on the outbound flight. The rest of the boarding procedure was an equally overcrowded, hot and unpleasant experience. Why not use the main terminal, especially now it is about empty following France's partial domestic flight ban. Low visibility at Bristol resulted in an aborted landing followed by diversion to Cardiff. The crew were excellent, they kept us informed throughout, the captain stood at the front of the cabin and gave updates directly. The weather in Bristol cleared, they refuelled and got us there a little 2 hours late, well handled.
| 5
|
EasyJet
|
A very nice flight with easyJet from Hamburg to Catania. Check-In at Hamburg was very quick, the staff were friendly and helpful. Flight was very punctual and boarding was very quick. I did however not get the seat that was on my boarding pass as it was in an exit row. Crew would not let me sit there. The service was very good though. I can recommend this airline.
| 7
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EasyJet
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A very patient and helpful customer service agent.
| 5
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Jet2.com
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A very pleasant experience with very helpful and considerate staff, both on the plane and in the airport.
| 5
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Jet2.com
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A very pleasant flight. Staff were nice and friendly. Cabin and toilets clean. One star deducted because I couldn't have my hand luggage overhead as I was in row 1. Despite being nearly first on plane the first couple of compartments overhead were full. Tricky to get to when everyone was getting off plane
| 4
|
Air Europa
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A very poor airline which offers poor value for money and would certainly not recommend. London-Gatwick to Madrid and back. Check-in is very slow with massive queues at the airport. Boarding ok but could have been much more organised. Their aircraft are a right mess and showing their age very uncomfortable even for a short flight. The cabin crew are not at all good.
| 1
|
Lufthansa
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A very poor experience with Lufthansa. Flight to SYD from GLA delayed due to first sector being late. Stood in a customer service queue in FRA for 7 hours to be rerouted. Due to length of time waiting all options for easy re-route gone. Rerouted next day via completely different country. Arrived 35 hour late. Customer service at FRA appalling. Submitted a claim for expenses and compensation. Customer Services agents lied again and again. The very worst customer experience ever.
| 1
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Norwegian
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A very poor substitute (A340) to the Dreamliner for the Stockholm-New York flight with a second-rate Portuguese speaking crew. Warned through a text message that no inflight entertainment was to be expected on board reading light was non functional probably connected to the entertainment system which was not turned on. Cabin temperature was at a very low setting so cabin crew could sell blankets for 5 dollars a piece. Food service was slow and dinner/breakfast were of mini-sized quantity. Service in between meals was non-existent. I have used Norwegian in Europe before and I had no complaints but this long haul flight was a clear picture of cost-cutting and a total disregard for passengers' basic comfort.
| 1
|
Grupo IAG
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A very positive experience with BA. Seats were new style club seats and very comfortable for sleep. Food was fine but not outstanding. Wi-Fi good, and video screen large and bright. Baggage came out very quickly at Heathrow, had the same experience on the return flight to Atlanta. All in all, would fly BA again, but would probably want to make sure it is new seats.
| 9
|
Lufthansa
|
A very positive experience with my flight on Lufthansa. The Business Class flight from Birmingham to Frankfurt was fine. On arrival at Frankfurt I was met and escorted to the First Class lounge Terminal 1. The lounge was a perfect to place to spend a 5 hour layover. It was uncrowded with excellent service, food selection and drink. On my return to Frankfurt, I was escorted to the First Class Terminal which was of the same quality, as was the SIA First Lounge, which I used prior to my return flight. Also, I enjoyed the treat of Porsche rides to the aircraft. Onboard I was impressed with the high level of attentive service. It was a particular pleasure to be welcomed by the Chief Pursers on both flights - Natalie and Andrea. Andrea kindly spent about 10 minutes sorting out my phone to accept the free onboard WiFi. As both flights were late night departures I was mainly interested in sleeping rather than eating. But the food I did have was good and well presented and I enjoyed the cooked breakfasts of scrambled egg and smoked salmon cooked to order. My seat was very comfortable and I had a few hours sleep when it was converted to a cosy bed. I suppose the TV screen was a bit on the small size, but that was not a problem for me. So overall very pleasant flights with the superb lounges probably the stand out feature, but generally no complaints at all and I would be happy to fly again with Lufthansa First Class.
| 10
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EasyJet
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A very quick response to resolve an issue with name spelling - thanks
| 5
|
Jet2.com
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A very reliable service, the plane was clean and the cabin crew were polite and attentive.These are the reasons I always prefer to fly with JET 2 where possible.
| 5
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Jet2.com
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A very reliable, comfortable & friendly experience
| 5
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EasyJet
|
A very rude and unprofesional employee, unable to help me, there was nothing to be done and left me stuck in the airport of an unknown country. This deserves to be mentioned, he is completely incapable of this job, it took him 10 minutes to write okay. Select your personal carefully
| 1
|
Wizz Air
|
A very scamming behaviour!!I was trying to do airport bording for the mentioned flight, the boarding officer in Jeddah airport asked me to pay 50 euros to complete the boarding!! When i challenged this payment he told me that there is an over booking of 10 passengers while only 2 seats left and if I am not willing to pay, I should come off the queue!!Having that threat in mind and a long queue of passengers behind me I did make a cash payment, then he did another very suspiscious move, he did take the cash payment in his pocket and paid using his MADA credit card instead!!I have submitted a formal complain, I am a frequent travellers and have travelled with tens of different airlines throughout my life, never have seen such a scamming behaviour before from any decent airlines!!
| 1
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Jet2.com
|
A very seamless experience ! From check in to the flight and the whole experience!Staff in all areas were also great
| 5
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Jet2.com
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A very smooth experience from start to finish.Everything efficient and friendly staff.
| 5
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Jet2.com
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A very smooth experience,pleasant and efficient air crew it is just a pity Birmingham Airport is total chaos at present
| 5
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Jet2.com
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A very smooth service, perfectly on time.
| 5
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Jet2.com
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A very smooth, trouble-free flight. Check in was excellent, the queuing to board was fine and the flight itself was exceptional. Staff were very friendly, in-flight information was good and the on-board drinks and food were great.
| 5
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Jet2.com
|
A very smooth, uneventful trip. Just how it should be.
| 5
|
Turkish Airlines
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A very stressful and awful experience. Travelling out of Canada our connection after reaching Istanbul got delayed by approximately 8 hours. No email, App update, phone call or correspondence for this delay whatsoever. How we came to know about this is the flight update screen at the airport which we thought was glitching as expected time was showing as expected but had another value of time in front of it which was odd so hence we inquired at customer service. Customer service was the most demeaning, inhumane and stressful experience. We couldn't even make it to the desk before an airline rep pulled us out asked our flight number and without any info about what's going on? what are our options? asked a question to us "Food? Yes? No?" I replied just want to understand our flight situation as nothing is updated or conveyed to us. He replied No food? Ok passport? I gave him the passport thinking ok some resolution finally but he took it went behind the desks, vanished there in the back in the kiosk and came back after 15 min. Asked me again, Food? I said what's up with flight?. So again we got back in the line up so we could talk to a human maybe. Reached a lady finally, nicely asked about what's going on with flight and what are the options, accommodations. Lady said the flight that was at 9 is now in the morning (it took me good long time to get this info) she said no hotel we don't accommodate. Anyways back and forth she got agitated and threatened to call police which Ironically I should be calling as I was being robbed. I stepped back because if this was customer service imagine how police would be. Went to another line again now this time a gentleman, pretty straight forward told me he doesn't deal with that side of the business but can help me give options and the options was a substitute flight that will go to a different city and we need to figure out on our own from there. Which of course we took as I wanted to be out of there ASAP. Every single person in that line up, regardless of my flight or a different destination was extremely frustrated, crying or with hopeless face. So it wasn't just us with our first world problems I guess. On the way back to Canada (from Lahore to Istanbul to Toronto). Without any notification our morning flight got 8-9 hours delay, we came to know about is due to my previous incoming experience this time I kept checking online status of departures through airports website because as usual Turkish Airline website and app were still showing on time. The Turkish airline office in Lahore does not open at times that displays on their site and there is no local number, agent or helpline to update your ticket when they delayed and messed up all the connections. (and no no email or updated itinerary) Anyways so we reached with all our luggage at airport just in case you never know. They finally open at 5 am instead of 2 am which the site said. Somehow squeezed in and found a number to call. International number, not toll free and the call keeps dropping, my wife successfully got hold of someone and they said they don't have connection to Toronto until Sunday which was after 2 days so either we leave Lahore on the delayed flight and stay Istanbul.
| 1
|
Eurowings
|
A voucher transfer of our booking was 100% confirmed (with a 3 year validity to rebook) by the hotline support to which a ticket number (2246140) was generated. We found the offer quite impressive give our situation that due to sickness we were not able to make the family trip.Now it has been many months and I have not heard from them and no response to this ticket no. whenever I call.The booking is worth over 1500€ and gone in the air due to false promises by Eurowings!!!!
| 1
|
Jet2.com
|
A warm welcome and helpful directions . Great staff and flight . Thank you
| 5
|
Ryanair
|
A warning to all Ryanair users. Having bought allowance for four 20 kg check in bags, upset to find Boarding Passes stated 'You have selected priority + 2 cabin bags', and offering me the option to buy a check in allowance. Only when my keen eyed Son scrutinised the Passes did he notice a tiny, I MEAN TINY bit of black print beneath the green Pass and the coloured Cabin Bag Policy on the left. Yep. There, if you can see it, is a record of the check in bag allowance you may have purchased many months ago. Why is it so small you could miss it, and maybe even PAY AGAIN. I wonder
| 3
|
Grupo AirFrance-KLM
|
A warning to anyone on a KLM long haul flight with multiple connections. If you miss one of the flights you are likely to find ALL the rest of your tickets cancelled, including those home! So not only do you have to pay for a replacement flight for the one you missed, the airline will blackmail you into paying a significant sum to reissue your already paid for tickets or they will leave you stranded. This happened to my daughter, travelling alone to South Africa with KLM. She is not a frequent flyer so you can imagine the state she was in! She contacted me and I paid £150 to get her home. This is a despicable practice that needs to be stopped. I'm sure it contravenes the Consumer Rights Act, Unfair Terms, but KLM are not interested, are longer talking to me and refusing to refund the money I paid. I understand British Airways have the same caring attitude towards their customers.
| 1
|
Ryanair
|
A waste of a star really! Flight from London to Poland delayed over 4h and a £3 voucher was provided. All exits from the airport closed. I wonder were Mr. CEO is at this juncture or whether he ever felt the desperation of a parent trapped in an airport, delayed flights, with small children.I will NOT be flying with this entity in the foreseeable future!Ryanair, it's an insult to their travel industry to call yourselves a travel company.Wannabe at best!
| 1
|
Ryanair
|
A week ago, I was charged airport check-in fee, whopper £45 per person, that is £180 for my family (they even count toddler). I was shocked but no choice because otherwise I lose the planned tourism. This is first time I hear such type of fee in my 30 year's flight experience.This is definitely easy scam to any new Ryanair user. Because firstly, rarely anyone know this fee before; secondly, £45 for check-in and print your boarding pass is a huge rip-off in any sense.I will absolutely avoid this horrible and mean company in future, even willing to pay more to other flight company.
| 1
|
EasyJet
|
A week ago, flight cancelled. No explanation offered.This morning 7am flight delayed by 1 hour.Previous flights this year delayed. What's going on EasyJet?? It's better to be honest with customers and not sell 7am flights that are in effect 8am (or later) flights. Messes with my planning
| 1
|
EasyJet
|
A weekend away in Amsterdam saw us take two easyJet flights from/to Manchester. Easy to book, great price, both flights early into destination, crews were fantastic, aircraft were clean, plenty of legroom and app kept us updated. What's not to like?
| 5
|
Jet2.com
|
A while since we last flew with Jet2 but impressed with flight times, comfort of the flight, competitive fares, staff very friendly and informative.
| 4
|
Ryanair
|
A wicked system organized to optimize every penny over everything, even customer service. Even if they cancel your flight and you deserve more money than the one of the ticket because of the inconveniences they will take months to give it back to you. And they very well know it. I got my flight from Milan to Madrid for €130 cancelled on the day of departure, I had to forcefully buy the next cheapest at €245, I have not seen a penny yet, much less a promise to retrieve the €245 I have claimed.
| 1
|
Ryanair
|
A window seat with no window plus the most miserly thing I have ever seen........no mesh or pocket in the seat backs....horrible airline to be aboard.
| 1
|
Norwegian
|
A wonderful experience with Norwegian from Gatwick to LAX. The crew were very welcoming and couldn't do more for us. My husband had a funny turn - the crew were straight by his side and made sure he was comfortable and kept checking on him throughout the flight. Economy seating was good. I read reviews before I went and some of the comments were not great regarding the prices of food etc. I can only assume as its a low cost airline this is why they charge for headphones etc. We brought our own and also brought our own food as you have to pay extra online for a meal. I overheard a lady next to me complaining about the prices of food - but we brought our own as we knew it was going to be a long flight. Entertainment is excellent, all new films. No onboard wifi which was fine, I don't see that as a necessity. Would absolutely fly Norwegian again, cheapest tickets I could find with great customer service. Smooth journey. No crazy announcements like other airlines every 5 minutes. Very modern aircraft with great features and films for the kids as well as adults.
| 10
|
Grupo AirFrance-KLM
|
A wonderful experience. Their cabin crew help you with whatever was possible. On return the gate agent helped me to reschedule my flight in a way I got an entire day in Amsterdam.
| 10
|
Ryanair
|
A word of advise, if you have no other option, ok, book with Ryan Air. However, as you book do make sure to add the change/cancellation option if you have it, because those money grabbing weasels would not refund a passenger even if they're on a death bed.
| 1
|
Ryanair
|
A word of warning for anyone using Ryanair car hire and all thei hype about price matching etc.They have a flight out from Manchester at 19.55 to Malaga arriving at 23.45. I booked a car with them and used Goldcar whom I have used before. I got the confirmation and payment went through. I quickly realised that Goldcar shut their office at 23.00 hours so contacted Ryanair. I asked them how on earth can they recommend car hire for a flight that arrives outside office hours, their response was brutal nothing to do with them my contract is with the car hire company so basically get lost. This flight was booked as it allowed myself and my son to finish work normally. I contacted Goldcar and I was able to cancel without a charge and then I booked with Malagacar who have an outside hours service however it cost me more than double what Goldcar charge.I suppose the moral of the story is make sure you read the T&Cs and book with another airline as Ryanair are just appalling.
| 1
|
Ryanair
|
A word of warning: NO!!!Ryanair is terrible in my experience. Let me explain.We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the air strip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights.I found a flight to Lisbon from Brussells. I then had to get bus tickets to take us (there were 5 of us, all family on vacation) and an uber from downtown Brussells to the Brussells airport, buy new tickets on another airline at high prices for same day tickets and got us to Lisbon very late that night.Ryanair did not help in any of this at all. We were basically left stranded in another country with no way out.I then filed a complaint with Ryanair about this. They asked for my confirmation number, passenger names and email address, which I provided.I have now asked several times what they would be willing to do to help. No response to date. They have just ghosted me.I paid for 2 flights to get me and my family to Lisbon. I got one flight to Belgium. Worst experience with an airline ever!
| 1
|
EasyJet
|
A worst company, to avoid!!
| 1
|
Lufthansa
|
A year ago they cancelled/changed the flights of my parents four times, needless to say that the offered options were gradually getting worse and worse, with worse departure/arrival times, with more connecting flights, less time for catching connections etc.This year I booked our Christmas flights with them and they also cancelled/changed our flights twice, the second time to something that was totally unacceptable - we would have needed to leave a full day earlier then wait 15h and pay for a night in a transit country so I had to get a refund and find a repacement two months prior to Christmas when all the prices are sky high. Never booking anything with them again.
| 1
|
Grupo IAG
|
A year ago, I had the most horrid experience after a flight booked via BA.com which left me with no choice but to purchase a brand new ticket on the spot. After engaging with CEDR, paid them to conduct a full investigation and follow all the due procedure, BA admited fault and is due to compensate me approx £2000+. HOWEVER, to date, I have yet to receive anything from BA, rather, we are making the effort and time on a weekly basis to contact CEDR to follow up on this payment. We suspect either CEDR or BA (potentially both) are not doing their job correctly. We have given bank details to CEDR to rely to BA, every week CEDR will assume the case is resolve and auto closes the ticket. We suspect BA is incapable of making international remittance (we are based outside of UK), so we have suggested for them to make the payment to my husband's UK bank acc. Still nothing months after months, and after our weekly follow up. How can BA operate as an international airline and company when their operations behind the scene/ back office is such a mess.
| 1
|
Turkish Airlines
|
A year of lies, deliberate deceit and fraudulent behaviour and after a year I have been unable to obtain an honest response or Refund. I would never use this Airline again, even if it were free.
| 1
|
Ryanair
|
A zero star review would be too generous!!!Terrible company! At various airports there is always one counter that is closed or not working! Queues too long and too slow! At Dublin Airport one employee would not accept our bags saying it was not her responsibility to weigh and label the bag, made us step out of the queue and weigh and label the bag. Once we got to the check in desk the next employee said "oh you already did the label, ok then…which means they could have done it but miss "I'm too cool to do my job" couldn't be bothered…I could write an essay on how bad their overall service and attitude is but all I will say in the end is Appalling customer service and company!!!!
| 1
|
Ryanair
|
A) I was flying from Bristol to knock with Ryanair for a funeral, first time travelling since pre COVID and thought I could check in at the desk with my bag. I was fined £55. No complaints but it would have been good to get a warning via email, also the employee checking me in at Bristol was incredibly rude and aggressive, no pls or thanks when taking my cash.B) return leg - I had already paid £70 for a checked bag and had booked via sky scanner. On the way back, the app was trying to charge me for a bag as I checked in. When I got to the airport, I was informed that I was to be charged €60 to check the bag in. Both staff dealt with were incredibly rude, offered no apologies and said it wasn't their problem as I had booked on a third party website. When I complained that I had already paid for my bag, they threatened to cancel my flight.I was back home for a close family bereavement and this was one shocking and upsetting experience. Zero customer service; £130 paid for a bag; and why do Ryanair use Skyscanner and other websites if you should only book on their website as their employees told me at knock? This is genuine theft….
| 1
|
Grupo IAG
|
A.GRYPARIS / BA CSDN at Greece Athens Airport Check In Staff / Managers / Supervisors are really terrible and resist on giving the right service to customers for any Citizens...we will never ever use British Airways again, we have full video of the situation which went on social media viral for others to see and take note, so same mistake dont happen to anyone, we paid to be treated with a respect and get a proper service, not to be humiliated / disrespected, i wouldn't advice anyone to use British Airways, they also don't respond to the complaints forms accordingly which is really bad and unprofessional......will post the link for anyone to see the guys at Athens Airport Check In desk for anyone to see and avoid this people as much as possible or else get this worst experience that we had.......
| 1
|
Iberia
|
A/R Madrid - San Jose (Costa Rica) Economy Class. Very old fashioned company. No individual screen and poor entertainment on the shared ones bad meals and unpleasant staff (also on the ground). It is never pleasant to fly with them especially on such long trips.
| 3
|
Jet2.com
|
A1 as always will not fly with any other airline only jet2
| 1
|
Jet2.com
|
A1! No problems. Great times.
| 5
|
Jet2.com
|
A1. On time leaving Tenerife. 50 minutes early arriving in Manchester. Excellent service on board.
| 5
|
Pegasus Airlines
|
A320 ceo from ZRH to SAW on 29-Dec-2014. Pax was 6'2 tall at 250 lbs. Seat comfort: minimal pitch exit row or row 1 is a must. Seats themselves were not worn out but the pitch was tiny. Sitting at the front I observed the head cabin crew member lower the cabin temperatures from 26.5 °C to 24 °C just following a 120 minute tarmac delay and increasing it to 26°C right after landing. I am not sure what the purpose of this was but I believe that 26°C is too warm for most PAX as such I rate the overall seat comfort as very Poor. Incidentally food and drinks were sold during the tarmac delay at the higher temperatures. Staff service - fair. I personally had a very good experience with the staff but I'm also a friendly down-to-earth PAX. The captain informed us regularly about the ongoing delays whilst we were on the tarmac - this was good communications. Food and beverages - overall fair to good compared to other airlines' coach classes. Obviously it's for-purchase unless included in a more expensive ticket class - but the taste and extent of the food and beverages were fair to good. Inflight entertainment - none existed. No charging ports either. Value - great value. Also the flight to SAW means anyone on the Asian side of Istanbul saves a lot of time that would otherwise be wasted on Istanbul roadways crossing the town. Overall recommended - no frills with a quirky touch. Convenient flight to SAW for some PAX such as myself.
| 5
|
Lufthansa
|
A320neo, 4.30h flight without entertainment, no seat adjustment possible, no usb charger, no wifi, the catering was an inadequate old wrap, crew more or less in a bad mood. Spending almost 5 hours on a night-flight in an upright position without blanket, pillow, or service?
| 3
|
Jet2.com
|
A321 on 4.5 hour flight with extremely poor seats . Some kind of torture !
| 1
|
Norwegian
|
AAL-PMI 10 August. Excellent flight very new plane 737-800. I was in row 18 with excellent seat pitch during the flight I changed to an exit row. The crew were really nice and did their job very well. Norwegian offer free wifi on board. This is not a low cost airline it is much better than many companies in Europe. Food is for purchase at really Scandinavian prices but all in all not too much in comparison with other companies. I'll fly them again for sure.
| 10
|
SAS
|
AAR - CPH - BRU on Oct 12th. Early morning flight from Aarhus to Copenhagen with an ageing MD 80. Good friendly service. Good info from the Captain. Free breakfast (a bun coffee tea juice) and newspapers available also on this 25-min flight. Short 40 min transfer at CPH which usually is enough when transferring to EU flights. No exception here. Flight to Brussels was uneventful. No service in Economy Class on European routes apart from a cup of terrible coffee. Both flights on time and luggage arrived as expected. Punctual and solid service but nothing more.
| 8
|
Wizz Air
|
AAR-GDA and return in July. Nice clean and relatively new airplane. 2hrs late arriving in AAR but was only 1.5 hrs late when arriving in GDA. Reason was technical fault on the plane which we were informed about. Cheap flight and we got from A to B.
| 7
|
EasyJet
|
ABANDONED and lost at copenhagen airport!flight cancellation just at scheduled take-off time, no information beforehand, no communication on flight information screen, flight number suddenly disappeared. no information about where to get our luggage back, luggage had just been tossed-off onto any of the 25 luggage pick-up lanes, therefore hard to find, severe risk of TOTAL loss of our luggage. no admission to two free seats on easyjet flight following two hours later. no help for finding over-night hotel. nobody at check-in counter, no information at all, just a sheet of paper with condescending information on '... dear customer, what to do when flight cancellation'. money refund procedures very arduous, refunds weeks later only.flying at your own risk: easyjet, RISKY JET!
| 1
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Lufthansa
|
ABHORRENT company. Never in my entire life have I endured such dispicable service.My family and I have literally been living a nightmare. Our flights were changed mutiple times without adequate notice. Speaking to the "customer service" department was a whole other nightmare, it seems like they've employed thugs without an ounce intelligence, respect or empathy.AVOID AT ALL COSTS.
| 1
|
Lufthansa
|
ABSOLUT impossible to reach the Customer Service.I tried the Hotline several times with many hours waiting. Also the Live chat was randomly discontinued several times.I have cancelled my Portugal Flight due to a updated classification as a Covid Variant Area. The person in the Live Chat (Sonya, 28.6.21) assured me, that I will get a full refund.Today I got the Invoice to see that I only got the taxes back.
| 1
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Ryanair
|
ABSOLUTE DISGRACE DO NOT FLY THEY DONT CARE!!I really need someone to look into this for me as it seems that no one is able to assist after multiple contact has been made and no one has been able to help resolve the issue. I contacted through the live chat this morning regarding the compensation form not working for me which I will attach once again below. I have been told to use the complaints from which I am now using for a second time. The complaints department contacted me back saying to resubmit the form again which has not resolved my issue in the slightest. It takes me back to the issues I originally contacted about. I would also like to note all my details have been inputted correctly in the complaints / compensation form as you have mentioned to ensure I do which I have triple checked. I know I have inputted the correct information as I can see the flights and mine and my partners name when I begin filling the form out. My original complaint is below: Hi I and trying to submit to EU261 form in regards to compensation for losing a night at my hotel due to Ryanair contacting me to change flight. My holiday is 27th March - 3rd April but I am now returning home on 2nd April due to Ryanair changing flight and would like the money back for the lost night at the hotel. However I have tried many occasions to submit the compensation form and it keeps giving me the same message which I will attach as a picture. All I am asking for is the night I have lost out on to be refunded but I keep getting sent back and forth to EU261 form and the complaints form which neither of them help.
| 1
|
EasyJet
|
ABSOLUTE JOKE. AUDREY ON THE CHAT LINE IS REALLY NOT VERY BRIGHT AND ALSO ARGUMENTATIVE.I WILL NEVER FLY WITH EASY JET AGAIN.LOST BAG. NO ONE TO HAVE A PROPER CONVERSATION WITH. WILL NEVER FLY WITH THEM AGAIN.
| 1
|
Wizz Air
|
ABSOLUTE SCAM AND CUSTOMER SERVICE HANGS UP ON ME. Outbound: 30 PEOPLE in overbooking with 1 free seat. No hotel or food voucher, just an absolutely cumbersome process (still havent managed). Inbound: the website crashed 5 times in a row and gives me all sorts of errors. I could't add my own phone number to my booking and I had to start this extremely cumbersome process 5 times. On top of this, the website explicitely says I have 0 checked in bags so I buy one, to then find out I paid for this twice (44 EUR each). I call customer service to ask for a refund and they hung up on me in the middle of a sentence. The second time they say they do not care and that I could have read the T&C more carefully. The whole service is a scam to trick you into paying more. Terrible service all across the board, avoid at all costs. Airlines should stop exploit clients.
| 1
|
Wizz Air
|
ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH!!!!! OMG DREADFUL!!!!I submitted a damaged baggage form 7 months ago. In my account it says resolved however I have not been advised what the outcome is. I have been trying to contact wizzair to follow up on this for over 6 months. Spent hours on live chat and called the call centre to be told to submit another claim as they cant see on their system what the outcome was. A new claim takes 30 working days to resolve. To make things worse the call agent hung up on me when I was still querying.ABSOLUTELY DISGUSING SERVICE. YOU ARE BETTER OFF PAYING MORE AND GOING WITH A REUPUTABLE AIRLINE.I would like a call from management of Wizz Air to discuss and resolve this matter please. My original claim id was b2337c27 and my latest one is 212d2b49. This should be enough for you to contact me. Only then will I even consider updating/removing this review.
| 1
|
Wizz Air
|
ABSOLUTELY CRAP !!! THE AIRLINE DON'T HAVE CONSIDERATION WITH THEIR PASSENGERS.I CANNOT CHECK IN ONLINE, I TRIED TO ASK FOR ASSISTANCE AND CONSIDERATION ABOUT THE MATTER BUT THEY IGNORE ME AND INSIST THAT I SHOULD PAY 30 000 DRAM DOR BOTH OF US AND 32 000 FOR HANDCARRY LUGGAGE [ 7KG ] TOO MUCH HIDDEN CHARGES. THE COSTUMER SWRVICE IS 0 OUT OF 5. THEY ARE COMPLETELY RUDE AND NOT HELPFUL IN EVERYTHING.I WILL NEVER FORGET THIS TERRIBLE FLIGHT.
| 1
|
EasyJet
|
ABSOLUTELY DISCUSTING! My partners grandad had a heart attack so we had too rebook our original flights for 2 people + 1 infant and 2 large luggages (costing £255). This cost us an additional £328 on top of our initial booking. My girlfriend who was under a lot of stress as our baby was not well, accidentally added a further two luggages. No refund, goodwill or credit for the 2 extra luggages. £583 for 2 people and infant and 2 luggages one way to Greece in the middle of a PANDEMIC.Previously would use them as preffered short haul flights.Boycott this airline!It's the only way they will learn not to screw and actually deliver customer service.
| 1
|
Ryanair
|
ABSOLUTELY DISGUSTING COMPANY. A mistake takes place and a booking is made incorrectly. Their app is not working and I can't change the booking within 24 hours of the booking. Contact them and they are asking £93 to apply a change.Just book with an actual airline and do your self a favour.PS: a change in name costs £115!! Changing 7 letters on the system costs more that 2 flights! Absolute thiefs. I'll make sure I'll add a negative review on all other possible sites. I'm actually impressed they have 1.3*s. That's a milestone for a company like this.
| 1
|
Ryanair
|
ABSOLUTELY DISGUSTING!!! first flight was cancelled, bare in mind I found that out for myself nobody has bothered to call me and say the flight was cancelled. then I got seated apart from my partner even though there was a space right next to him and they tried making me pay £40 to change it????? Currently at the airport, now flight is delayed. I have honestly had enough. Avoid this airline, workers are rude and this airline is nothing but a pile of ****
| 1
|
EasyJet
|
ABSOLUTELY DISGUSTING!Not only was our flight delayed twice, but it was finally cancelled after 9 hours of waiting at the airport. Not to mention they were the least bit bothered, as they just Walt's through the check in area and shouted 'cancelled' before walking off.Further to this, they left our luggage out on the runway in the POURING rain for 6 hours! A giant thunder storm and we watched our items just sat there through the window for HOURS.They have now taken NO responsibility for it and refuse to even speak with any of the passengers. No refunds, no admitting they left out items outside (despite photos and a tracking app in the suitcase). There's not even a number to call, just an online form for easy jet which crashes every time you send it off so absolutely hopeless. A pair of £200 speakers along with clothing and perishables were soaked with water and totally destroyed, not to mention no clean cleans for the entire week thanks the the giant puddles (literally) of water in EVERYONES suitcases.We've waisted 4k and we've had no apology, reply or any form of contact. So sad to see this for the first holiday we've taken in 4 years. Just horrible that a company like this can do such things, profit billions and have zero care for customers whatsoever.
| 1
|
EasyJet
|
ABSOLUTELY DISGUSTINGI booked 4 flights last July ( long story short )! COVID-19 therefore when I wanted a refund I was told no however I could only have a voucher to use within 12 months !!! I have since then sent several emails of complaint to easyJet with no avail of restoring my faith in this company.......I would never recommend to anyone as not o my do they rip you off but their staff need training on how to deal with customers as they were extremely abrupt and not willing to pass to a manager !!!!!! So we are stuck with £700 voucher and no way to use it as they don't even travel far ( the initial trip was supposed to be for x4 adults flights however because it's a year in there's only the 2 of us ) so angry we can't get a refund and really don't k ow what to do 😡😡😡
| 1
|
Grupo IAG
|
ABSOLUTELY DO NOT FLY WITH THIS AIRLINE. This airline is either illegitimate or extremely incompetent. Here is my story.I booked my flight via Capitol One Travel. The itinerary was from SFO>BCN>MXP and back. I was denied check-in both online and in-person. They will not issue you a refund due to gross negligence from their end.1. They're check-in process is broken.- When you try to check-in online, you will receive an error message stating, "You can not check-in for your flight, until 2 hours prior to departure."- When you try to check-in online, within 2 hours of departure, the error message will say, "You can not check-in online for this flight. Please check-in in-person."- When you try to check-in at the airport, they do not have a kiosk in the terminal. There was no kiosk from LEVEL, VUELING, or Iberia. Even the people that work at the airport and other airlines did not know where the kiosk was.2. They will not issue you a refund for their negligence.- They're customer support team will repeat the same message, "We can not issue a reimbursement."- They're customer support team will lie and make up policies to keep your money.- This is what they told me, "When flights have connections, the check-in is mandatory at the airport, the check-in counters opens 4 hours prior to the departure and closes 60 minutes before the flight departs." No where during the pre-flight checks or check-in process stated this. No where on their website is this information cited. When I asked the CS agent to show where this is mentioned, they could not provide any evidence.3. They fail to comply with government regulations.- From their website, "LEVEL Passenger Rights" policy, under EC regulation 261/2004 of the European Parliament and council, these are the conditions for passengers denied boarding; As long as passengers have a confirmed reservation on the flight, and, except in the case of cancellation, arrived in time for check-in as indicated on the ticket or, if no time is so indicated, no less than 60 minutes prior to the scheduled flight departure time".- When citing these exact policies from their own website, they will reject these facts and continue with the same message, "We can not issue you a reimbursement."Do not fly with this "airline". Save yourself the trouble and fly with a trusted and legitimate airline. This company is either openly scamming people or incredibly desperate to stay afloat.
| 1
|
Ryanair
|
ABSOLUTELY HORRIBLE AIRLINE!!My first and last time flying with this airline. I don't even know where to start. From the rude staff at checkin flying out to the thieving, rip you off at the counter coming home. I would rather not fly if this is my only option in tbw future. How are they even still in business and most importantly, how are they allowed to get away with ripping you off so blatantly?
| 1
|
Ryanair
|
ABSOLUTELY HORRIBLE!!! Hands down, the wrist airline in the world. They are a "budget" airline, and my budget flight, after they nickel and dimed me was definitely not a budget ticket! And forget about customer service. They are the worst people to deal with. They don't want to help you and they are not qualified to help you either. You're not even allowed to bring a regular handbag on the flight without having to pay $77 for it. Then you have to pay another $77 for your checked luggage. then you have to pay extra when you're checking in before your flight. Please, if you have any self-respect, go elsewhere! This company is the WORST!!!
| 1
|
Vueling
|
ABSOLUTELY NO CUSTOMER SERVICE OR ASSISTANCE FROM VUELING AFTER DELAYED BAGGAGE LOSS. We booked a trip through British Airways Vancouver to Rome with a Vueling flight from Gatwick to Rome. Our bags did not arrive in Rome and was reported to Vueling immediately. We were told our bags would likely be delivered to us by 1 pm the following day. Our bags did not arrive until 4 full days later around 8 pm without any notice from Vueling or the airport. Despite constantly contacting the airport and Vueling, we were provided with absolutely no information or assistance from Vueling or the airport staff. Each time we made a phone call to the number we were provided for assistance, we were told there was no information, yelled at and hung up. We continued to monitor the Vueling site where we had registered our lost baggage, which did not provide accurate updates of our claim, and in fact to this day still says only one bag was found when both were returned to us. It has now been seven weeks and still no progress or response from Vueling's customer service other than an email telling me "For prompt assistance, we recommend that you contact our Customer Service Center by phone", and incur more expenses by making a long distance call from Canada to Spain, which makes no sense when clearly they have received my email. We have spent multiple stressful hours while on our vacation in Italy, and now that we are home trying to get compensated for our expenses, which includes over $125 in long distance and data fees on our phones, with zero success. I have explained multiple times to multiple people that we are unable to submit our baggage claim online and have been unable to have anyone assist us with this, as the online baggage claim form does not recognize our booking number that was done through British Airways. This is the only way to file a claim and we can't access the system, despite the fact that we have been trying to since the evening our bags were returned to us. VUELING, do the right thing and contact us by phone or email so we can be reimbursed for our expenses, which were incurred due to your delay in returning bags to us, which we understand from you that our bags arrived from the UK the day after our flight to Rome, but it took 4 days to get them back to us?
| 1
|
Turkish Airlines
|
ABSOLUTELY UNPRESENTABLEThey cancelled a flight from Thursday at 7:05 AM to Friday at 6:20 PM, and this second flight was delayed 8 hours. We finally arrived home 43 hours after the scheduled time.ABSOLUTAMENTE IMPRESENTABLESNos cancelaron un vuelo de un jueves a las 7:05AM al viernes a las 18:20PM, y este segundo vuelo lo retrasaron 8 horas. Finalmente llegamos a casa con 43 horas de retraso sobre la hora prevista.
| 1
|
Lufthansa
|
ABSURD. Never ever again. Customer service? A fckn joke.
| 1
|
SAS
|
ABZ-SVG. Check-in was good. Boarding was not much of a hassle. Aircraft aging and dirty. Restroom was smelly as not cleaned property after the last flight. Not even snack or soft drink available onboard only tea coffee and water offered free of charge. This seems unacceptable while the price is similar to other airline I always get at least a can of coke and a pack of peanuts from the likes of AF LH and BA. It was an hour flight. So nothing else to comment. But definitely not recommend SAS for this route!
| 4
|
Lufthansa
|
ADVICE FROM SOMEONE WHO USUALLY FLIES 180 NIGHTS/YEAR - NEVER FLY LUFTHANSAI was desperate to celebrate Diwali (Hindu New Year) with family after having to skip the celebration last year so when SWISS (which belongs to the Lufthansa group - ironically) offered to fly me via Frankfurt because they have not resumed direct flights to India from my homebase outside Zurich yet, I accepted.Disastrous error on my part - I had stopped flying them many years ago because transiting in Frankfurt requires a second immigration check even if you come in on a feeder flight from within the Schengen zone and their ground staff has always been disorganized, rude and insensitive while making people walk half the way to Belgium to their next gate.I can only reconfirm now that long haul planes to developing countries are old, choice of menus (if any) is limited and yesterday the document check agents were only good at bossing people around and stressing them out with uninformed requests for documentation….so unless you are masochist choose any other airline but NOT LUFTHANSA.Am also keeping my fingers crossed they won't screw up SWISS…
| 1
|
Grupo IAG
|
AERLINGUS LISTEN UP. Your customer service is woeful. Automated email responses giving no information to help are terrible. Your complaints responses are non existant. We tried to get a refund of taxes and charges due to us. Alas, Aerlingus's 'administration fee' is more than the taxes and fees paid, so no refund at all. Is this right?
| 1
|
Grupo AirFrance-KLM
|
AF 072 flight from Paris Charles de Gaulle to LAX. US passport holders have an extra long line to weigh their baggage. The person weighing the baggage before this flight asked the passenger ahead of me in line to weigh her bags. When the bag was lower than the allowed weight, he asked her to put her shawl and jacket onto the scale. Then he shouted out ‘It is overweight, go and pay 100$ and check it in’. I went twice through the line, after removing and throwing away some of my luggage the first time. The second time, he put a red tag and asked me to pay excess baggage. There were some people around the corner, who were in conversation with this person weighing the bags in French. They asked me for cash and told me I had to pay there to get my baggage on the plane. I gave them cash, and a woman then took me to a long line and left me with some strangers saying they will take me in with the luggage. I soon realized this was the line for Business class and I was on the wrong line. By the time I went to the baggage counter to pay for extra luggage, it was too late to check-in my bag as the time for that had lapsed. So they made me throw away most of my luggage to make it a carry-on. The next flight was only two hours away. They could have easily checked me into the next flight if they were only willing to be a little helpful.
| 1
|
Grupo AirFrance-KLM
|
AF 381 from Beijing to Paris - I give 1 star because the plane was flying. The service and customer treatment was the worst in this flight I have ever experienced. I had a premium economy seat that was completely broken, not adjustable and fully loose plus the headphones were broken and the Stuart tested the seat saying afterwards that it's true but he is not a mechanic and can't help. Really? This ticket was nearly 2.000 Euro one way and you tell me you will ask the Perser to offer me something and even 90 minutes later I haven't heard back from anyone? Seriously that embarrassing. One nice stuardess was then able to help and offer me another seat as the business class was fully booked. This is not how to treat customers-I never fly them agajn
| 1
|
Grupo AirFrance-KLM
|
AF Nice Airport staff checked in me and my luggage to the wrong flight. I discovered the mistake. They took a lot of time to relocate the luggage, at which point I had missed the flight I was actually booked on. No compensation and arrogant behaviour claiming that I, who had been pointed to their check in disk upon informing about my departure time, had made the error and not them, who had given me another passenger's boarding card. So I ended up buying a new pricy ticket thanks to their behavior.
| 1
|
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