Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Check in was super easy due to the amount of staff. Plane left on time and wa very clean on board. | 5 |
Jet2.com | Check in was superb with friendly, helpful staff. The flights were on time and the cabin staff friendly and efficient. Well done Jet2.com. | 5 |
Jet2.com | Check in was the best ever. Staff were really helpful. Flight was excellent, cabin crew warm and friendly. | 5 |
Jet2.com | Check in was very quick and efficient. Flight was on time. Cabin crew polite and helpful. A night flight with few interruptions allowing people to sleep. | 5 |
Jet2.com | Check in was very quick and stress free Flight was on time and comfortable. I'd picked up a stomach bug the day before flying home, so had to forego my prebooked meal, but was given a large bottle of water to keep hydrated. | 5 |
Jet2.com | Check in was very quick at Leeds/Bradford. Flight attendants friendly and competent. Info from pilot good. | 5 |
Jet2.com | Check in was very quick with no queues on both flights.We were kept informed of a mechanical delay to the aircraft on the return flight and were pleased when we took off and the return journey was quicker than expected. | 5 |
EasyJet | Check in was very quick, easy boarding, fight took off on time. Food was typical aircraft food, smooth flight and landing on-time. For a low cost carrier I can't complain. | 10 |
Jet2.com | Check in was very straightforward at both airports with plenty of help on hand. The flights were smooth & the air crew were very helpful. | 5 |
Grupo IAG | Check in well organised. No lounge in Cancun. Efficient boarding process. Given water bottle before take off, no welcome drink. Now COVID rules are being relaxed this needs to change. Menu good and food acceptable. Staff were experienced and well organised and gave a very slick on board experience. Managed to sleep a few hours. For the first time my tagged luggage was off quickly. This may reflect the fact that our flight was the only one into Gatwick at that time. | 8 |
Jet2.com | Check in with Jet2 at East Midlands always brilliant | 5 |
Jet2.com | Check in with golf club's was a breeze, flight on time both ways, what more can you ask. Great service. | 5 |
Jet2.com | Check in, bag drop, seats, flight, staff, pilot, toiletsAll tick tick tick Well done again | 5 |
Jet2.com | Check in, baggage drop off, onboard facilities and staff.All good. | 5 |
Jet2.com | Check in, boarding was excellent and trouble free. Unfortunately once on board not offered any refreshments despite sitting in 3C. It appeared that the cabin crew where somewhat overwhelmed with heating food and consequently where up and down the aisle losing awareness of who they had asked for refreshments. | 4 |
Jet2.com | Check in, boarding, and flight all very smooth. Staff helpful & friendly. Definitely my favourite short haul airline | 5 |
Grupo IAG | Check in. 2nd in Business Class line, but they still managed to check in 14 economy class, before us. 1 counter for all business and 3 for Econ!Boarding was even worse. No Business class privileges her! You line up with the rest. Then flight delayed as they run out of overhead locker space, by letting on people with monster bags, that take the whole allocation, for six seats! Utter, deliberate indifference and laziness. Never again! | 1 |
Jet2.com | Check ins are great as are all of the staff. Unfortunately due to your change of policy regarding taking away free 22kgs to flights you are now less competitive and I could fly with easy jet for less. | 4 |
Grupo AirFrance-KLM | Check out rights forum wapentransport klm | 1 |
Vueling | Check the reviews out, check their FB page comments out and you will see what a terrible company this is to deal with.No way to contact an actual human, automated enquiries only. No way to get refunds, or compensation. Flights cancelled, delayed, baggage issues. Absolutely no help or resolution from Vueling whatsoever. Online forms continually time out or take you back to step 1 after hours online.Apparently some people are waiting on refunds & compensation for over a year?!Terrible, unprofessional company to deal with, and I suggest spending your money elsewhere. Will never use Vueling again. | 1 |
EasyJet | Check your cabin bag size! My cabin bag that has been fine for every flight I've been on for years is now too big for Easyjet, it's just another excuse to charge you more as they try to take money off you at the gate.Either book a hold bag or fly with someone else, probably the latter. | 1 |
Ryanair | Check your passport issue date,expiry date no longer relevant.At boarding gate East Mids, I wasn't allowed to get on flight because my passport had been issued over 10yrs ago note it doesnt expire until Feb 2024.My issue with Ryan Air is the supervisor at the gate LIED to me and said I wouldn't be allowed on another airline due to Spanish passport control. Thankfully someone by pure chance said we could get a flight on Jet2 who were incredibly helpful. We flew out The next day with no problems at all. We had booked a fly drive hol which wld have cost 8k if we hadn't flown. | 1 |
Ryanair | Check-In clerk allowed checkin and authentication with my identity card. 2 hrs later after waiting to board the plane, the staff denied access to the flight as the document was not valid for travelling.What a waste of lifetime and resources.You get what you pay for! | 1 |
EasyJet | Check-in 30 days before departure and systematic (erroneous) transfer of departure date by 30 days (Forward instead of the original date) when buying a ticket. You are left without money and the possibility of a refund.If this were allowed, I would jump out of the plane without a parachute. | 1 |
Grupo IAG | Check-in Desk rude and dismissive. Flight late but seems the new norm. One world emerald, club world check-in. Staff uncommunicative, did not know what baggage allowance entitled to, once raised (politely) became argumentative and accusatory. | 2 |
Jet2.com | Check-in and gate staff very helpful at BHX. flight attendants on outbound flight to Tenerife very accommodating and friendly.Return flight to BHX, LS1294, I was discriminated by flight attendant Lauren. She didn't accept my boarding pass displayed via Google wallet, though accepted others passengers who showed their boarding passes save on apple app. She ignored me when conducting beverage service, and when disbarking, she did not offer me a coupon that she was handing out and deliberately ignored me when I passed by. | 3 |
Wizz Air | Check-in at Budapest airport takes forever even with a printed boarding pass. You must check in with only the agent handling your particular flight. Agents are not helpful were not sympathetic to the fact that we waited 30 minutes and then discovered we were in the wrong line. This is a very inefficient system and not customer friendly. Once we got on the plane everything was fine. | 5 |
Grupo IAG | Check-in at EDI was a bit of a hassle, since there was only one person assigned to check in a flight full of holiday passengers with holiday luggage. Our regional flight from Edinburgh to Dublin was delayed, which caused us inexplicably, given our itinerary and the time we arrived to the airport in the first instance, to nearly miss our long haul to O'Hare. Security and US Pre-Clearance in Dublin were a horror show (not the airline's fault), which is all to say that we were already quite flustered by the time we boarded. This airline used to provide quality service and decent in flight amenities, but they've cancelled their complimentary bar service on international flights (and all complimentary beverage service on regional flights), and the food was markedly poorer than in the past. We received about a quarter of a cup of water with our meal, and tea service was impossibly bad. Entertainment was mediocre. Add to this the fact that cabin crew was also noticeably stressed and you have a recipe for an all-around poor flight experience. I overheard one cabin attendant say that he was looking forward to a day off, and I don't blame him. The cabin of the plane (A330) was filthy and poorly maintained. My son's seat came apart during the flight, and the lavatory looked and smelled as though it hadn't been cleaned properly. We fly from Edinburgh to the States with some frequency, and we've always chosen, if possible, an Aer Lingus flight on this route, which used to be consistently friendly, efficient, and pleasant. My understanding is that the IAG (British Airways, etc) acquired Aer Lingus - well, they've absolutely trashed it. | 2 |
Lufthansa | Check-in at IAD was quick, but not a smiley one. Rather rude indeed. LH Senator lounge was packed, with nice options of food and drinks. WI-FI was not able to handle 4 flights (Brussels/Austrian/SAS/LH) and therefore did not work. Boarding very quick. Flight went smoothly, with an excellent service from FA's, plus very delicate food, and a reasonable choice of drinks. Really nice. Unfortunately LH do not provide pyjamas in flights from US East Coast. When we requested one from Chief purse, he was polite however firm on the fact that on LH point of view this was NOT a long haul flight (albeit >8h). When kindly asking for a first class pyjama, as a gesture, we received a firm NO, with a slight unpleasant hint on the fact that we were not a Miles&More Gold, "only" a TAP Mlies&Go Star Alliance Gold member, as if there were a second class Gold members in Star Alliance. Unnecessary opinion from a LH chief purse. Maybe there are indeed second class Gold members in Star Alliance. Note 10/10 for welcome lounge in FRA that deserves the highest congratulations for its comfort and service. | 8 |
Jet2.com | Check-in at Prague airport was really quick. Security was at the gate, and was hassle-free.Took off a little late, but arrived slightly ahead of schedule.Pleasant cabin crew. | 5 |
Jet2.com | Check-in both in Faro and Stansted was very quick and easy. The Faro staff gave us a Christmas chocolate!!All of the crew from ground to plane were friendly, polite and always smiling.The planes look fairly new, i do travel a lot and must say i found the seats a little bit uncomfortable but that's a personal opinion.Staff can make or break a business and on this occasion they made it!!Overall we were very impressed. | 4 |
Jet2.com | Check-in coming back was awful with a very long queue & 2 hour wait for check in due to baggage conveyor breakdown! Despite this we always fly Jet2 as they are so reliable and it's a good experience. Queuing tends to be well organised usually.Booking ref : 3L5PPX | 3 |
Jet2.com | Check-in in Manchester and Palma both excellent.Staff all friendly and helpful. Delayed on return but Captain kept us fully informed (due to horrendous thunder storm as we were supposed to take off!)Efficient deplaning. Very pleased overall. | 5 |
Iberia | Check-in in Marseille was quick and efficient, as a special counter for passengers connecting with flights to USA (not our case) that demands extra care on documentation. Silent bird, perfect crew. | 8 |
Lufthansa | Check-in is not fit for purpose. Their agents are beyond useless | 1 |
Pegasus Airlines | Check-in is seamless using one of the kiosk. The baggage tag was also printed by the kiosk. Then head to the baggage drop area. The flight itself was okay. Have to pay extra for everything - pretty much like Ryanair in Europe or AirAsia in South East Asia. Inattentive flight attendants, they look unhappy to do their work. It gets you from point A to B. Period. I will still recommend this airline given the price! | 5 |
Jet2.com | Check-in made easy…..always very helpful pleasant staff on hand to direct and help both at East Midlands Airport and Malaga. | 5 |
Ryanair | Check-in not workingMy flight departs in less than 48 hours, and yet when I try to check in online the "Confirm" button doesn't respond. Obviously their customer service is unavailable because they keep normal office hours - I mean, it's not like they're in a line of business where customers might need help at any time, right? And their help bot is beneath contempt - so much money spent on this crap they could have used to actually assist their clients 24/7 like a functional company. And that's without even touching on their borderline-abusive luggage and necessities policies. Truly the worst of the worst. A lesson in the dangers of de facto monopolies. | 1 |
Jet2.com | Check-in procedure well organised and quick.Found all staff very friendly and helpful. Website easy to follow. Telephone staff very obliging and informative.Not a great deal of seating area at Leeds Bradford but this is not the fault of Jet2. | 5 |
Turkish Airlines | Check-in process is functional but lacks any polite interaction with the passenger. Boarding is the usual scramble with people trying to push in. Greeted at door, nothing special, clean aircraft outside, inside not so clean. On time departure, announcements from flight deck in very poor English. The usual can't be bothered attitude from cabin crew. Seats close together in Economy, limited legroom. A poor service from Turkish Airlines. Not recommended. | 1 |
Ryanair | Check-in should be make online in case you will pay 55 euros at the airport.I am so surprise because I didn't know this information instead I will do it.They even don't send email with this information.They keep it secret so they can take your money just before flying.I tried to speak with someone on the phone. Her answer was "do you need someone to tell you to go at the airport"I take plane every 2 months, i always check in at the airport, i could imagine it has to be online instead you will have to pay.Ticket was 31, i paid +55 for that.Never again we will buy ticket with Ryanair | 1 |
Jet2.com | Check-in staff incredibly efficient and welcoming. (So good to deal with real people). Flight crew extremely helpful and friendly. Flight very punctual and relaxing. Costs very reasonable. What more do you want from a budget airline? | 5 |
Grupo AirFrance-KLM | Check-in started three and half hours before take-off. Premium economy passengers are allowed to use Sky Priority check-in so it was quick and easy. Boarding started on time. AF's premium economy seat is in a hard shell so it slides forward to recline. On this flight I found my seat was working so I got full recline, where my wife's seat was slightly broken and did not recline fully. Like the journey to DXB the PE cabin was in need of a refresh, so while clean, it was showing its age. I did find the seat comfortable when fully reclined and managed to get 5 hours of sleep. A snack was served after take-off which was significantly better than the micro tuna sandwich we got coming to DXB. Breakfast was served 90 min before landing in CDG. Choice was omelette or creme. Both choices were unmemorable at best. The IFE system was ok but the choices seemed limited and the flight was not wifi enabled. The crew on this flight were very french and seemed grumpy, bordering rude. We landed early at CDG which was a good thing as the line for transfer security was ridiculously long for 6 am. The flight to LHR was a standard intra European flight but AF still managed to serve a snack and drink during the 45 min flight. Again for the price point I cannot recommend AF premium economy, it is simply not twice as good as regular economy. | 5 |
Vueling | Check-in took nearly an hour as there were lots of people in front of us, cabin crew unfriendly, newish plane, departure on time. No bar service due to the shortness of the flight, change at BCN, cabin crew unfriendly. On time departure, filthy, ancient plane. Quick bar service-over priced. | 1 |
Vueling | Check-in took nearly an hour. Cabin crew were unfriendly, newish plane, departure on time. No bar service due to the shortness of the flight. Change at BCN, cabin crew unfriendly with on time departure. Filthy, ancient plane, quick bar service-over priced. | 1 |
Grupo IAG | Check-in very slow. No app check-in and could not check my vaccine QR code online. Check in staff friendly but too few of them. BA Silver card holder and no Stockholm lounge to use. Boarding fine, but plane was worn out. Seats close together and row 30 even worse. Crew really professional and happy it seemed. Arrival at Heathrow a total shambles. BA777 landed at 12.50, no gate so waited and waited for 25 minutes. Then BA jetty didn’t work. Then BA had no steps. Very slow to leave plane as only moderately mobile wheelchair passengers struggle down the steps. Everyone was very patient and supportive but it was terrible to watch. So BA skimping on lounge, plane condition and gate. Crew good, seats very uncomfortable. | 2 |
Grupo AirFrance-KLM | Check-in was a mess. There was a huge line for the Sky Priority check-in counters. No dedicated counters for business class as the cue I was in was mixed up with lots of people traveling in economy, but with status on Delta. Despite arriving at IAD 90 mins before departure, I ended up waiting in-line for almost an hour to check-in and then had to run like a madman to get to the gate. Staff at the counter cited "staffing shortages" as the reason for the very slow check-in. I was seated in the first small cabin of business class. I found the seat weird with an oddly positioned aisle side armrest. In the flat position, you feel like you are in a coffin. Food was utterly unremarkable - a pity given that it is a carrier from France which has such wonderful food. The selection of movies was large, but didn't have much of interest. I asked for a second cup of chamomile tea and was told they had run out .. seriously? i have brought my own tea bags if I knew they'd run out of it in business class. Flight attendants were friendly, but not once did any of the FAs respond to my using the call button. Why bother having them if they are going to be ignored. A far cry from Qatar Airway's business class with the great Q-Suite. Have three more legs with AF on this trip, so hoping for some improvement, although I expect the hard product to be the same. | 6 |
Grupo IAG | Check-in was a nightmare for me and multiple other families. We all had documentation showing we were residents of Spain but the supervisor at check-in decided none of these documents were valid for entering Spain. We were all ultimately forced to buy refundable return tickets to be permitted to check in and fly. Everyone she initially refused to allow to check in entered Spain with their documents with zero issues. Level is a Spanish carrier that has staff who don't even understand how passport control in Spain works. They need to properly train their staff. Before I realized this ridiculous fake return ticket thing would work I was about to have a heart attack thinking I was losing a $1000 ticket and, more importantly, unable to fly home. Thankfully another passenger with the same issue informed me of this solution. And yes, what other reviewers say is true. Not a drop of water if you don't pay despite this being a transatlantic flight that I booked through Iberia, which used to be a real airline, not a flying bus. I spent $1000. This is not a discount airline rate, but I dealt with untrained ground staff and received zero water or food on my transatlantic flight. I saw the cold sandwiches people who paid for a meal received. They looked awful. The flight departed on time and arrived early. So that was good. | 1 |
EasyJet | Check-in was extremely messy due to lack of attention from personnel. probably one of the messiest I ever saw with this airline. It seems that their ground staff in NCE is not interested in complying with basic tasks. Be aware of that. 20 mn for baggage drop. Flight was delayed on taking off, but even more on landing due to Napoli lack of capacity to handle summer traffic. Italian crew was very friendly. On return flight, everything went smoother, with a brand new 320Neo, | 7 |
Turkish Airlines | Check-in was fast, MRS -IST sector, plane was spotless, seats were comfortable and crew members were friendly. Flight took off on time and meal was served. Food quality and quantity was excellent, two choices were given with plenty of drinks and good Turkish/French wine selection. Crew member saw that I had plenty of leftover pasta sauce and he offered me 2 warm bread rolls (very attentive!). Landed in IST on time, airport is gorgeous and huge. IST - ISB sector was on time, boarding went smooth and plane was again very clean and covid-related regulations were respected. Washroom was clean. Food was excellent and drinks were offered twice. Everything went smooth. They probably offered coffee but i guess i might have missed that or maybe they didn't, Still an excellent service. | 10 |
Turkish Airlines | Check-in was nothing special - same as most airlines. Trying to be fair, the seats in the plane were comfortable.The cabin crew had big smiles, but were not helpful. I was struggling to place my hand baggage in the overhead bins, which were VERY small, and the cabin crew kept telling me to be quick and not block anyone. I found this to be shocking since I asked for help and the cabin crew just ignored me.I was travelling with my family of 5, and our food was either under cooked or over cooked. From what I could tell everyone else had the same issue.In flight entertainment was good; a good selection of the usual Hollywood, TV, and children's programmes available.There was absolutely NOTHING on this flight to suggest it is a World Class airline in any way.... unless standards have drastically fallen globally!Sorry Turkish Airlines, I won't be using you again after the current trip, and I find it hard to recommend you.Good luck if you are flying with them! | 2 |
Turkish Airlines | Check-in was quick and smooth although I failed to understand why a boarding pass could not be issued when I checked in on line the day before. As we were travelling with carry-on only, this forced the unnecessary stop at the counter. Boarding, like with many TK flights was unorganized and chaotic with passengers having to wait on the air bridge as the cabin crew was clearly not ready to welcome passengers. The hard product was OK but seat controls were awkward. Unlike other European carriers, TK actually had wide seats in business class. FA’s were pleasant but the service was slow and inefficient. After takeoff we were served a breakfast with cold and hot dishes and warm pastries. The portions were just right. I opted to listen to my own music and did not bother with IFE. Internet connectivity was OK. Overall it was a decent experience but TK’s ground handling continues to be its weakest spot. | 6 |
Jet2.com | Check-out was quick and efficient, the staff are always cheerful and welcoming. The flight was great, the air crew again very welcoming. | 5 |
Ryanair | Checked in 48hrs before flight only got return flight boarding passes was told ihad to pay £55 pp to check in for the outbound flight but the staff were also confused as to how I had my return boarding passes not outbound the ryanair chat is useless ads they ask for this and that then disconnect you whole your searching for your info because it's timed out but they're happy for you to spend half hour waiting to chat to an advisor 🤬🤬🤬🤬🤬 | 1 |
Ryanair | Checked in 5 days before departure and they allocated my seat at the back of the plane and my partners' at the front of the plane, as we of course wanted to sit together I messaged through live chat to try and amend this and they said there would be a £33 charge for us now to sit together. If you try and dispute this at all and they just close the chat on you and you have to wait in the queue all over again.The customer service is abysmal all they want to do is get more money off you.I will do absolutely everything I can not to fly with Ryanair future | 1 |
EasyJet | Checked in around 6am on 10 th March , flight Ezy1943, the check in desk staff who gave me his name as Chris, charged me £39.99 for my bag which was within the size of the measurement stated in my booking, he went to the extend of measuring my small carry bag which according to him was 2cm bigger than the stated size, further more he checked the bag in and I had to carry all my personal items in my hands.On making the payment using my bank card he was holding onto the card machine in a way where my pin number would be exposed to him, I asked to move forward so I can enter my pin but he refused and he insisted on holding on to the card machine pushing the machine backwards towards him,I felt very vulnerable and unsafe having to enter my pin number while he can see my personal pin number.I entered the wrong pin with the panic and this traumatic situation he said that card was declined and I asked to show me the receipt but he was showing me it with his thumb on the print out , I asked him to show me the receipt and he pushed my fingers away , he would not let go of the receipt or even let me see the declined transaction receipt properly.I had to use a different bank card with contacless payment.Furthermore he booked me a seat at the end of the plane although the check in desk has just opened.I have used this same bag every time on my travels with Easy jet and there was no issues, the service I received from this Rude and dodgy staff was disgusting and the worst I have experienced.Easy Jet are obviously providing cheaper tickets but trying to increase profits with any possible way employing unprofessional staff and make every possible way to charge travellers as and when. | 1 |
Vueling | Checked in as a couple but we were placed 6 rows apart. When we wanted to move the seat to be next to each other we both had to pay a fee. What made it worse was the stewardesses asking people traveling alone to move so others could sit together. I messaged them and was told when we booked in if 2 seats together were available we would have been allocated them. Funny how they were available when we paid for them. | 1 |
Norwegian | Checked in at Budapest for my flight with Norwegian and all went well. Upon arriving at London-Gatwick to catch my flight to Los Angeles the gate staff told me that I had to check my carry on bag even though it was 100% legal size and weight because they did not have room onboard. They insisted I pay $42 or they wouldn't let me board. The Norwegian Air gate staff at Gatwick were nothing short of despicable. The onboard announcements every 5 minutes are worse than nails on a chalkboard. | 2 |
Grupo IAG | Checked in at Heathrow to fly to Geneva. The assistant mistakenly checked me in as somebody else, put that other passenger's label on my bag and then sent it on the luggage belt! She panicked and then tried to resolve with her supervisor. Now at Geneva and bag is missing. This is as outrageous as it is laughable. Apart from being massively inconvenient, it is also a MASSIVE security failure. How on earth could this happen?!?! | 1 |
Jet2.com | Checked in at Manchester fantasticSat at terminal for an hour while suitcases were recounted then sat on the tarmac for a further 2 hours for take off nearly 3 hours delay followed by a four and a half hours flight | 2 |
Ryanair | Checked in at Murcia airport and my case got stuck on the belt. The Ryanair staff had to retrieve my case and on inspection the zip had been ripped off it. We then had to unload some of my clothes into my husband's case and the Ryanair staff cling wrapped my case so it would stay closed. They said I needed to make a claim at Manchester airport and they would contact the staff there.The member of staff at Manchester didn't know anything about it and said it should have been dealt with in Murcia. He did create a case number and gave me a form but didn't know who I needed to contact for the claim. He then went on to say the staff in Murcia were 'a bunch of d***h****' Professionalism?????? Helpful?????? Knowledgeable?????? | 1 |
Ryanair | Checked in at their desk, security and all. At boarding gate (Attendant claims you can't travel from EMA to BFS) without a passport on a domestic flight UK to UK. Presented My UK Government issued BRP as form of ID, they claimed its not acceptable. They even said if I Had a drivers licence they'd let me board, yet on their website they claim you can travel with National ID, Passport and a Drivers Licence is not an acceptable form on identification. It just shows Organised Chaos, and contacting them is a waste of time. | 1 |
Lufthansa | Checked in baggage delayed on both ways of the journey... Lightning has well and truly struck me twice the day we decided to fly with this company.On our arrival in Zagreb we found that out luggage had been left behind at Frankfurt airport. Now back at Manchester at 11pm we find our luggage is not here yet again. This was our first trip with our two year old son... This tainted incompetence is beyond unacceptable.While in Zagreb it took two days for a courier Lufthansa outsourced to deliver us our luggage despite informing us they flew the luggage over the same night we reported it missing.Now back home we have to leave the airport once again without knowing what they have done with our checked in luggage.We will never ever fly with this company again and deserve compensation for service been failed not once but twice. | 1 |
Grupo IAG | Checked in both of us for our flight the next day via the app. No issues obtaining my husband's boarding pass, however for some reason mine was completely inaccessible both on the app and website, and the agents available via Chat on the Aer Lingus website may as well just be bots, given they clearly just copy/paste template excuses rather than actually making any means of an attempt to help customers. No semblance of an explanation or effort given to help, whatsoever. Now when we get to the airport in the morning we'll be forced to wait in the check-in line for absolutely no good reason in addition to all of the others. Way to punish a paying customer for your own site and mobile app's shortcomings, Aer Lingus customer service is trash. | 1 |
EasyJet | Checked in day before flight. Randomly allocated seats for a family of 2 adults & 2 kids aged 3 and 8. Given 29C, 29D, 30C & 30D. While C & D are sequential letters there is an aisle between them, so my 3 year old will essentially be sitting alone. Row 6 was ENTIRELY free, so we could have been allocated seats actually next to each other. Contacted customer services via chat but they would only change our seats by charging us £110, despite the fact they are legally required to seat children next to adults. They agreed that we were not really next to each other, even though the "system" said we were, but would still not change it without payment. Individuals checking in after us and chosing random seats will be allocated the seats in row 6 for free as there are few seats left unallocated for the flight at this stage! | 1 |
Wizz Air | Checked in early but couldn't get seats together despite there being empty rows unless we paid extra. It was the same for everyone both ways. | 1 |
Grupo AirFrance-KLM | Checked in for my flight Bilboa - Amsterdam and then Amsterdam - Dublin but the app refuses to give a boarding pass. Still need to check in at a desk, so much for progress but then again these Dutch clowns still wear badly fitted wooden shoes | 1 |
Ryanair | Checked in for my flights for me and my partner, to find we are 17 rows apart, i called and asked them to change the seats as i can see some a lot of seats together on the plane. staff were very unhelpful and was told the cost would be £18 for one person to pick their seats. i think its shocking i will not be booking with Ryanair again. i would not recommend these rip off merchants. | 1 |
Wizz Air | Checked in for our flight from Sarajevo to London, seats allocated and arrived in plenty of time. Denied boarding because Wizz Air downsized the aircraft. They knew this the day before didn't contact anyone. We were sent a message during online check in to tell us to show documents at the check in desk (although we had already checked in), at the desk we were told our seats had been given to other people. No representative at airport, offered a flight three days later. Now spending hours navigating their horrendous website for a refund for 3 flights we had to purchase to get home - it took 15 hours, 3 flights, and over 600 euro. Their customer service number didn't connect. A total joke of an airline. Unfortunately staff at Sarajevo Airport made a bad situation worse. | 1 |
Ryanair | Checked in luggage at Dublin Airport. Ryanair flight was delayed. My son became unwell whilst waiting at the departure gate and was taken by ambulance to hospital. Thereafter Ryanair disgarded my luggage which was found the following day by a relative on a luggage carousel. | 1 |
Ryanair | Checked in my case and nothing said about my hand luggage, usual small cabin bag. Charged me £25 at boarding gate saying my hand luggage was too big and would have to go in hold. It was smaller than others who weren't charged! Then they didn't take it away I was told to take it on board. THEY ONLY WANT MORE MONEY FROM YOU ANYWAY THEY CAN. 21st century DickTurpins | 1 |
Ryanair | Checked in my flight 2 days before departure and had to pay 10-20£ to choose seat. I was perfectly happy to be given a random seat but there was no such option available. I can't believe someone buy ticket but have to pay for seat in plane. Wondering how Ryanair can operate in Europe with such silly rules. They should be forced by regulators to operate honestly. | 1 |
Eurowings | Checked in on Eurowings‘ App but had to go at check in desk as I had some questions regarding lounge, priority lane etc. The person at the business class counter was not aware of anything, basically denied me lounge access (eventually indicating me the wrong lounge) and priority lane. At the end I could enjoy the priority lane and had no problems getting into the -right- lounge, by simply asking people working at the airport. Onboard incredibly nice flight attendant in the front of the cabin. She really made a difference. Business class with Eurowings isn’t really a business class, except lounge access and priority lanes/boarding (depending on the airport of departure): while flying, the perk is basically the seat next to yours is not occupied and you can choose from the onboard sales menu and get the items for free. Still, all is in a paper cup and packed, so don’t expect a nice presentation on china of what you eat, you just haven’t to pay for it (as long you paid your business class fare). | 7 |
Wizz Air | Checked in on line as soon as allowed within their ridiculous 24 hour rule if random seat allocation. Seats allocated but we are not even in the same row. This is obviously a deliberate ploy on the part of the airline to make customers pay extra to pre-book seats. Not impressed! | 1 |
Jet2.com | Checked in on line so no queuing.Bag drop was quick liked the helper who helped us print the boarding passes. | 5 |
Grupo AirFrance-KLM | Checked in online - absolutely no choice of seat - just assigned randonly by the airline. Given I checked in as soon as the option was available, this was poor. | 1 |
Jet2.com | Checked in online dropped off suitcase straight through security . Boarded early flight on time . Crew very pleasant.! | 5 |
Ryanair | Checked in online for our recent flight from Alicante to Bristol. My 14 year old boy was allocated his seat and his date of birth was entered which is of course mandatory. He settled into his seat and went to sleep prior to the flight. He was then woken up by a flight attendant who told him he had to move as the seat he was in was by the emergency exit and you have to be over 16 to sit in that seat. Ryanair allocated him that seat being well aware of his age !I have complained to Ryanair and asked them to explain how this could happen but they are refusing to answer the question and are just fobbing it off so I keep repeating the very simple question to them. Why allocate a seat to a child when they can't sit in that seat ? A very simple question you would think. They have now come back with a blatant lie and told me that the model of aircraft was changed at the last minute and the allocated seat is in a different position. I have researched the seating plan on the supposed new aircraft and it is exactly the same so they are LYING. They have no answer as to why their seat allocation procedure is not fit for purpose. They should be thanking me for bringing this to their attention but instead they fob me off and then blatantly LIE. We all know they are a rip off company but now we know they are incompetent and they are liars. | 1 |
Grupo IAG | Checked in online then spent an hour queuing at Alicante to have to check in again with ONE person checking people in, the other desk being used for World Traveller members! On the other side was EasyJet - 3 or 4 bag drop off points. By the time we'd gone through security there was no time to even shop or get something to eat as the board said the flight was boarding. I usually use EasyJet, thought I'd try BA but will go back to EasyJet for these short haul flights. The flight was also delayed 50 mins with no information on the board saying as much! You really need to do better BA! | 1 |
Grupo AirFrance-KLM | Checked in online, only to receive half of my boarding documents, namely, the leg from Paris to the US. For the first flight from Lisbon to Paris I had to stand in line for over 40 minutes so that they would print it! And it seems they did the same thing to many US bound passengers. What is the point of all those prechecks, scanning passports into apps and phones, checkin in online, if we all end up standing in lines, with no bags to check? They first line you up in the middle of the hall, I guess so that others would stumble over you when rushing to their lines, and then open 3 out of 6 announced windows. It is precisely this kind of inefficiency that is begging to be replaced by AI. | 1 |
Ryanair | Checked in online, to be informed i would have to pay to sit next to my Partner, another scam by RyainAir. | 1 |
Jet2.com | Checked in our cases the night before and did not have any issues going or coming back, fantastic as usual!! | 5 |
Jet2.com | Checked in quickly with friendly help at Malaga airport. Assistance was first class. Attention to personnel at the departure gate was also first class as was the crew on the return flight. | 5 |
Lufthansa | Checked in yesterday to travel from IAD - FRA, Wanted to pay for a bag to check in and got lead there by the woman assisting.The woman accepting payments at around 2pm local time was something else. I was in a good mood and she was so rude.My card got denied (I don't keep big amounts there, needed to fill up). So I took care of that in less then a minute, and there was no line at all. Gave the card back, and said there it will work now.Now, this woman says with a smirk, are you sure?I went, well of course I'm sure, otherwise I wouldn't say it....She had the worst attitude ever.The staff in general wasn't pleasant.They need to be educated on customer service and learn that they're the face forward for the company. | 1 |
Ryanair | Checked in, they're desperate for you to pay more for seats. They sat us opposite ends of the plane, despite plenty of seats together even a spare one next to where I'm sat! Then want to charge 12 Euros to change 1 seat so we're sat together. Just poor customer service | 1 |
Grupo AirFrance-KLM | Checked luggage in LHR. Holiday of lifetime to Galapagos. My travel firm Exodus changed flights due to unreliability with KLM and connections. LHR to Amsterdam okay, Amsterdam to Panama 2hr flight delay before leaving. Service on plane terrible. Kept missing our row out for meals. Then had no food left for us! At Panama another 1+ hour flight delay. We Arrived Quito later than scheduled My luggage did not arrive. Told by Quito staff it was still in Amsterdam. They informed KLM. Day3 still no luggage. Told KLM not answering calls. Leave for Galapagos today My birthday on 26th cards/gifts are in mu case. No holiday gear either. Please do not Use KLM. I have to fly back with them and I am dreading it | 4 |
Ryanair | Checked my 2 sons and their bags in for their flight, but stopped them boarding as they were delayed by a 15 minute search in security (which failled to find any problem) even though the flight doors were still open and staff moving on and off the plane. They then watched for 10 minutes while their bags were found in the planes luggage and removed from the plane and were still stopped from boarding! Subsequent problems ensued but Ryanair failed to respond or show any help or reply to numerous e mails and phone calls. | 1 |
Vueling | Checked our family in a non existing row in the plane. Row 32 on a 31 row plane. Once at the airport had to check in again with seats all over the plane. One person to assist hundreds of people, let's say as if no one at all. Once at the gate: plane overbooked, rude staff probably fed up on handling the same situation on most flights since there was two other family in the same situation. | 1 |
Grupo AirFrance-KLM | Checked our luggage at LAX to Amsterdam on June 24 , 2022.Wait in Las Vegas was 3 hours. Arrived on time in Amsterdam. Immigration was chaotic and took 1 hour to clear. No luggage seen. Told to wait. Unable to locate for 2 hours more. Told left in Las Vegas. Told will deliver to hotel. Had to leave for the river cruise on 26 th. Airline notified of the cruise locations for the next eight days. No one answers the phone for 30 minutes and then disconnects. Communication is only on line to update our address. Told luggage found and to be shipped to Stuttgart. All three pieces arrived on three different days. No luggage received till July 3rd on the boat. KLM notified of our address in London till July 6th, then to be delivered to us in the USA. No person helpful at the airport. No person reachable by phone. No response via email from KLM on their initiative to keep us informed. No instructions as to our rights and compensation from KLM. Incompetently run company with poor customer service. | 1 |
Ryanair | Checked the price on Wednesday (£50) booked them on Thursday (£86) because I didn't want the price to increase any further.I got an email today asking me to complete my booking, I noticed the price was back down to £50. I called to ask if I could cancel my flight, they said they have a no cancellation/ no refund policy.Be careful when booking. I would say you get what you pay for but I definitely overpaid...Spent 15 minutes on the phone complaining, was placed on hold 3 times and didn't even get to speak to the manager as I had clearly requested. | 1 |
EasyJet | Checked-in for an Easyjet Holiday (i.e flight plus hotel) but boarding passes didn't show on app. Rang Easyjet and was told to speak to a colleague on a different number. After some waiting got through to someone in a call centre who I could barely hear because there was so much background noise. Was told to print the boarding passes as there was nothing they could do. Pointed out that I was surprised this was Easyjet's response as it meant the app. was pretty much worthless and was about to ask if they thought deleting then re-installing the app. might help but they cut off my call instead. | 1 |
Ryanair | Checkin 55 € my backpack usually i take in cabin has to checkin as luggage and 35€ fee on that. So i paid 90 € extra fpr a 2 hour flight. I m so disgusted | 1 |
Eurowings | Checkin at airport costs 60 euro extra which is rediculous | 1 |
Jet2.com | Checkin great but both flights 50 minutes late in taking off. | 4 |
Jet2.com | Checkin was easy both leg of the journey, inflight seats was very good, overall service was very good | 5 |
Jet2.com | Checkin was easy.Airplane was clean and seats quite roomy.Flights were on time. | 5 |
Jet2.com | Checkin was quick and all the staff were so friendly. Absolute please flying with you. Keep it going. | 5 |
Grupo IAG | Checkin was seamless. Seats were comfortable however food was lukewarm. | 4 |
Turkish Airlines | Checkin was very slow with just three counters open for the full flight. Boarding was unorganized and chaotic with just two gate agents being overwhelmed controlling the crowd. There were no boarding groups and at the end they gave up and it was free for all. As a result, the flight took off 50 minutes late. Seats on the A330 were comfortable with a responsible seat pitch. Service was good with ok food. | 7 |
Jet2.com | Checking at Stansted goodPlesent flightsNeed a Checking desk for independent travellers not coachesAt away airports | 4 |
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