Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Checking in , flight no problems at all. The only thing I would say is the warmed up food not very good | 5 |
EasyJet | Checking in 3 people online and booking a single hold case for all three of us cost £165. This is not explained at point of sale. No wonder the government is looking into the hidden costs of such airlines. Avoid easyjet and ryanair | 1 |
Jet2.com | Checking in always excellent with Jet2. Flight and flight crew also excellent. A bit chaotic in Alicante airport at the gate with boarding procedure different to our boarding passes. | 5 |
Jet2.com | Checking in and boarding went smoothly, and no issues with the flight itself. We always use Jet 2, but recently when landing at Malaga, we always appear to be docked away from the main terminal and then having to use buses to transport all passengers to the building rather than having direct access from the connected gantries. Not too sure why this is - costing or Brexit? Other than that, no complaints. | 5 |
Jet2.com | Checking in and cabin crew were very helpful. Flight was on time. Plane was clean and tidy. | 5 |
Grupo IAG | Checking in at Berlin airport. Self check in machines not working. Huge queue, no staff to direct those already checked in to bag drop lane. Total chaos and unhappy customers. | 1 |
Jet2.com | Checking in at Edinburgh was first classGive time at Funchal it can be slow so slow leaving. Lots of folks stressing, not a good way to end a relaxing holiday👎 | 5 |
Jet2.com | Checking in at Girona I enquired about an upgrade to a seat with extra legroom. A very friendly and helpful member of your staff assured me that by paying approx 38 euros I could get a row of three seats for my wife and I.Once on the plane a member of the cabin crew tried to put passengers into my row and said it wasn't possible to let two people have three seats as promised earlier! | 4 |
Jet2.com | Checking in at Lanzarote airport very slow due to custom officials slow to stamp passports. Thought we were goig to miss the flight. | 4 |
Jet2.com | Checking in at Newcastle went great. No issues. Friendly happy staff.Checking in at Paphos on the return was the complete opposite. Grumpy check in lady who caused us issues on weight of bags. We were lighter going home than we were going out. It resulted in us having to throw away bottles of SPF lotion etc We will never fly with Jet2 again. | 1 |
Jet2.com | Checking in baggage worked very well at Bristol and Madeira and was much better than, say, with EasyJet even with priority boarding, particularly in Madeira. | 5 |
Jet2.com | Checking in efficient. But drastic shortage of space on board for luggage. People were annoyed there wasn't enough room for their cases. Yes you can pay to "guarantee " space in the lockers but you cannot be guaranteed your case is anywhere near your seat! | 4 |
Ryanair | Checking in going out to Bordeaux from UK not a problem nice staff, however returning from Bordeaux to UK was terrible we were stopped from getting on flight because our ticket was not priority we had very small cabin bag and was not told when booking we had to have priority ticket! the staff and customer service was appauling and spoke to us as if we were criminals, we were told to wait till all customers were on board before "dealing" with us I tried to explain that we didn't realise wehad to have priority tickets as our cases were very small, one member of staff just blanked me while I was still talking to her and just walked off so rude, another told us to follow her then charged us 91 euros and told us to get on plane. Never again will I book with Ryanair and thier ignorant staff. | 1 |
Jet2.com | Checking in luggage was quick,we were greeted by helpful Jet2 staff at check-inand also when boarding the flights. Staff were polite and friendly on the aircraft. I was very happy with the whole experience. | 5 |
Grupo IAG | Checking in my case at T5 for my flight to Malaga the desk clerk advised me that his system was showing that I had not booked hold luggage but he could see that I had paid already for my hold luggage so accepted it and loaded my case. On my return flight at Malaga airport on 6th June they problem rose again but this time the desk clerk was unable to check that I had already paid for my case. I tried to find the email BA had sent me confirming payment for my hold luggage but with a long queue behind me, hundreds of emails from BA to go through, the manager lost patience with me and insisted I either paid again or boarded minus my suitcase. She advised me to claim a refund when I got back. On the 7th June I did exactly that sending a copy of the receipts of the original payment and the payment at Malaga Airport. I was given a case reference number and despite repeated emails to British Airways the matter has still not been dealt with. Finally my patience snapped and I sent an email advising them that I intended to take my claim to the Small Claims Court if payment had not been made by the 28th March 2024. Amazingly they replied straight away requesting my Bank details. For the last 48 hours I have sent email after email giving them the information but all have been returned advising me that the Mail Box is full try later. Is this a new way of delaying payment???? It looks like I will be taking my case to the Small Claims Court on 29th March. This was a very simple case to deal with at the outset but British Airways seem incapable of sorting out something as simple as this in a reasonable time period. No wonder their mail box is full! A broken complaints system will ultimately loose them customers as no-one wants to spend the best part of a year trying to get recompense for a very straight forward case. No one at British Airways seems to care. | 1 |
Eurowings | Checking in on a flight from Palma (PMA) to Cologne (CGN) was not possible without paying €18 per passenger. There were two types of seats available: the Standard ones with €0 extra fee, but all deactivated, supposedly all booked, and the More-Legroom seats, which were the only ones available for the extra €18. We were not looking for the extra legroom seats, we just wanted to check-in with our ticket, how about you guys give us the option to do that? If there is no Standard seat left, what do I do with my ticket? | 1 |
Jet2.com | Checking in on line was simple. Thd flight was delayed owingvto acdrlaynonbtgd incoming flight, however, we biarded so that when a slot became available we would go ready to go. Thd pilot invited children to visit the cockpit.There was delay on the way back however it was a good flight and the staffcwerd very pleasant. | 5 |
Jet2.com | Checking in on our outbound and return flights was friendly, efficient and swift. The plane was clean and cabin crew friendly and efficient. Competitive prices. | 5 |
Jet2.com | Checking in queue organised and moving unlike long wait times with other airlines .Jet2 seats do not recline which is a definite bonus as nothing worse on an airlcraft when someone is reclining in to your face. | 4 |
Grupo IAG | Checking in the day before my flight. Went through the whole process: added passenger info, changed my seat, checked in. Then at the end of this I was informed that I was successfully checked in but 'The travel document details you have supplied are not valid for this flight'. I thought there was unlikely to be a problem as the details were the same as I had used in November without any issues. Phoned customer service on 0344 493 0787 and they confirmed there was no problem. However BA need to know that there is a fault with their IT system. It should not flash up messages like this to people. They are extremely concerning. Also it is impossible to find out easily how to complain to BA themselves. You keep being funnelled into pro forma menus instead of just being able to simply state the problem. | 1 |
Jet2.com | Checking in very easy and quick at Liverpool Airport. Staff around to help at the airport both on outgoing and incoming flights. Flights on time and service good. | 5 |
Jet2.com | Checking in was quick and easy. Security was also fast | 5 |
Jet2.com | Checking in was quick and smooth and flight on time. All the Jet 2 staff were excellent- as usual. | 5 |
Jet2.com | Checking in was very efficient & quick. Boarding was well organised. Good service on the flight. Very enjoyable relaxing journeys | 5 |
Jet2.com | Checking our luggage in was very quick and easy.We had a minor issue when one of the QR codes on a boarding pass could not be scanned but the ground crew sorted this out in minutes. The flight took off on time and made up some time due to a tail wind so we were home a lot earlier than expected. Picking up our luggage afterwards didn't take long and there was no damage to bags. Absolutely nothing to complain about and better than our recent experience with another holiday airline. | 5 |
Wizz Air | Checking staff very rude if you traveling with nothing its ok for family stay away! | 1 |
Iberia | Cheeky, rude and businessless! After they delivered my luggage after 12 hours, they harassed me by filling out a complaint form full of stupid information after which submit it doesn't work. There is no email for complaints. They do not reply to messages! | 1 |
Ryanair | Cheep and cheefull why waste money on the flights when going just few hours into Europe?Ryanair is a cheep way to get into Europe saving you money to spend on important things like beer 😊 | 5 |
Ryanair | Cheep no frills – but well known for changing departure times and cancelling flights – like I say you get what you pay for | 4 |
Jet2.com | Cheerful and helpful staff | 5 |
Jet2.com | Cheerful, efficient , great staff as usual !! | 5 |
Jet2.com | Cheerful, motivated and kind staff. Both ground staff and crew. Clean craft and great flight. | 5 |
Jet2.com | Cheerfully and well organised with good communication from the flight deck. | 4 |
Lufthansa | Chennai to Frankfurt. Arrived at the airport two hours prior to take off. The Checkin was prompt and without any wait. Was sent to the Lounge none of which have much room. The boarding was effortless. The seat was on the harder side - like most German cars and usually the provide very good support. Mine was set at hardness level 3 and did the trick. The service in the plane was very efficient. The cabin staff did a commendable job in serving the us promptly. The food was good but I didn't want to eat yet another Dhal and Paneer with Rice dish! The inflight entertainment was mediocre. The selection was good but not as good as some 5-Star airlines. The flight took off on time and landed early in FRA. | 8 |
Lufthansa | Chennai to Miami via Frankfurt. Treatment in Chennai to Frankfurt was very poor by the Cabin crew members. It was completely different in Frankfurt to Miami flight. Why Lufthansa maintaining two different standards, I have not paid anything additional to in Frankfurt to Miami to get extra treatment. Cabin crew members are answering irresponsibly sometime. They even not allowing us wait in front toilet. | 5 |
SAS | Chicago (US) to Moscow through Stockholm and back from Moscow to Chicago. On the way back I had to change planes in Oslo and then in Copenhagen. When I got to Oslo from Moscow they said I must have a Schengen visa (I am a Russian citizen). I tried to explain that I was just changing planes in Europe and going to America. However policemen in Oslo explained that if I travel from one Schengen country (Norway in this case) to another one (Denmark) I have to have a Schengen visa even if I am not leaving the airport. Luckily a visa was issued and they even held the plane for me. I made it to the US. In Chicago my luggage was still in Oslo. What I don't understand why SAS didn't tell me anything about the Schengen visa when I bought a ticket on their website. I don't think I will fly with them again. | 2 |
Turkish Airlines | Chicago O’Hare - Istanbul - Skopje Flight TK6 August 26th. First flight overcrowded no empty seat. No one is taking social distance. Dinner comes red box Open -big surprise (btw no choice) you get what you get. In the box one cold chicken salad sandwich, small juice, apple, box and small water chocolate muffin and something in a small box that has no label - just go with it and see what it is. Morning or lunch actually brown bag again turkey and cheese sandwich water box and orange one and blueberry muffin no choice no nothing. Still paying for my fare of $765 no coffee no other beverage non alcoholic or alcoholic. You can get cans of sodas of small bottles of wine or vodka, gin or whiskey the same ones airline companies were selling it for $10 a tiny bottle no? Land in Istanbul went to IGA Lounge and had a great soup and hot meal wine, coffee and small packed desert - tiramisu Bless Amex platinum - Voila !!!! | 2 |
Grupo IAG | Chicago to Amsterdam via Dublin. My flight was cancelled and staff handled it very poorly, no one received anything. They gave us a sheet of paper with the wrong number/number that didn't exist. After asking around and searching their website we had to call a phone line that took 4+ hours to talk to someone and had a choice between rescheduling the next flight with them which was two days out or refund of the cancelled flight which means you have to pay expensive last minute flights with other airlines. | 1 |
Grupo IAG | Chicago to Amsterdam via Dublin. This review is a long time coming. I’d like to start off on a positive note. Betty and her colleagues working at the check-in desk at O’Hare on the evening of June 27, 2019 were life savers. These women went above and beyond to help me get on an earlier transfer flight, and deserve to be acknowledged. Unfortunately, all other circumstances surrounding my trip were nightmare-ish. I chose to fly them again due to the cost and convenience from Chicago. During my last trip with Aer Lingus my luggage was lost during a connection from Dublin to Rome. Hours and hours were spent on the phone with essentially no help. The only reason I recovered my bag was pure luck. I went to the airport to see if miraculously my bag made it on the same flight the next day and it did. Albeit, it was sitting in the middle of the airport and no one ever contacted me that it had arrived! I received zero compensation for this inconvenience despite submitting a claim to the airline. I booked with Aer Lingus again after the last disaster because the price was significantly less, and the in-flight experience is not terrible compared to some airlines. First, plans changed prior to my departure and the customer service line was worthless. Prepare to be on hold for an hour and then speak with an operator that is prepared to do nothing to assist you. If you must fly this airline and run into an issue with your departure, the only option is to work with personnel at the origin airport directly. Additionally, the check in process at every airport (aside from O’Hare) has been run with zero efficiency. At my recent check in departing from Amsterdam back to the USA, there were two employees working the desk. A family was dealing with an issue and it held up the line for an hour. It would have made much more sense to have them step aside and work with them after the majority of passengers had checked in. The line system itself is also ridiculous. There were two lines marked “check in†and “bag drop†but since most flyers were unable to check in online (another annoyance), it was unclear if there was any differentiation in the line. This created much discord between the passengers waiting and arguments as to whose turn was next. Although I arrived at the airport with almost three hours to spare, given the check-in snafu, I felt I had to rush through security and customs. As such, I did not check my boarding pass and only realized while arriving at security that the agent did not print out a boarding pass for my transfer flight. I rushed to the gate to inquire whether they could print a pass there because of the error at check-in. They told me that they could not assist me and my only option was to re-check in at the Dublin airport. I have an hour and 35 minute layover and also have to go through US customs, so how will this be feasible? Further, now our flight is delayed and there is a very solid chance I will miss my connection back to a Chicago. All in all, do your best to avoid flying this airline at all costs. The consistent terrible service and inefficiency you will encounter every step of the way is not worth any amount of savings. | 2 |
Turkish Airlines | Chicago to Athens via Istanbul. This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me. | 1 |
Norwegian | Chicago to Barcelona. While on our flight to Chicago, I was informed via text that our flight has been cancelled and they will be re-booking us for the next flight on the following morning. That was not going to work for so we decided to call up Norwegian customer service and communicate with the terminal representatives at O'hare that we are requesting a refund on the Chicago to Barcelona flight as we will be booking with another airline. Instead of getting our refund for the outbound reservation (I am still awaiting refunding for that reservation) we got refunded for our return booking from Gatwick to Chicago. We were not aware that our return flight was cancelled and refunded. I had no access my bank account to verify which flight was refunded as I was traveling overseas. Due to this, we were stranded at Gatwick Airport for our returning flight on 20th October and had to pay for a separate last minute ticket the following day through another airline. This caused a huge strain on us as we had to incur a very heavy cost on this error. | 1 |
Lufthansa | Chicago to Belgrade via Frankfurt. Flights were fine but customer service was seriously lacking. We were initially delayed in Chicago for a day due to weather conditions. We confirmed with (and were assured by) Lufthansa staff that our baggage would arrive with us in Belgrade before we left on our Chicago flight. After a layover in Frankfurt we finally arrived in Belgrade. Of course, our luggage did not arrive as initially confirmed. We talked to airport staff and expressed our concern as our wedding attire was in the luggage and we were having our ceremony the following weekend. After dealing with airport staff we were sent home and told we would be contacted when our luggage arrived. Three days later we were told our bags had showed up but due to customs we would have to drive the 3 hours back to Belgrade to retrieve them. After another day of our trip lost and a few hundred dollars in gas, tolls, and customs fees, we finally had our clothes. When we returned to the US we filed a claim for the hardship and money lost due to their delays. We have been going back and forth for a couple months now with an endless string of emails requesting that we submit more and more documents and receipts and whatnot. What a nightmare this has been dealing with their customer service team. This should be a simple case with some financial consideration for losing our luggage for 3 days. Very disappointed and hesitant to fly with them again. | 4 |
Turkish Airlines | Chicago to Cape Town via Istanbul. Turkish Airlines counters at O'Hare opened well in advance of the flight, which is great for someone like me--who likes to get checked in and through security early and then enjoy a meal or a couple of drinks. The seats were relatively comfortable, and the in-flight entertainment system kept me occupied. The food was good and came regularly, together with a full drinks cart. The service was professional and friendly. We received a complimentary amenities kit on each leg. | 9 |
SAS | Chicago to Copenhagen via Stockholm. I fly 20+ times a year. SAS is not on par with other international flights. I've never heard of a 1 glass of wine restriction per meal and any additional glasses incurring a charge, not for an 8+ hour flight. On the flight back from Sweden I asked for a Sprite. I was told I had to pay for it because I only get 1 soda per flight. For a 9+ hour flight, I wouldn't expect to be nickle-and-dimed so much. If I can avoid it, I'll never fly this airline again. | 3 |
SAS | Chicago to Copenhagen. This flight left on time an arrived in Copenhagen. The flight itself and the wait at the gate were fine. I am deaf and, even with a cochlear implant, cannot hear PA system announcements. I informed the gate agent of this, and suitable arrangements were made, without question. Service on board was excellent and unobtrusive. Cabin service was good, and the flight was uneventful. Seats were terribly narrow, but thi--alas!--is common pracytice withn airline economy class, as dictated by company accountants. My only complaint is with the check-in. I have sleep apnea and use a C-PAP machine when I sleep. I made the mistake of mentioning that I had the machine in my checked luggage, bringing forth the the protest that I could not check in my bag with the device in it, but had to take the machine in my hand baggage through security. Since I have checked the machine in my baggage since I got a machine in 2007, and since I was hassled, if eventually cleared, at security when my checked bag was overweight, I made a courteous objection. A courteous argument ensued ("Is this company or TSA policy?" I'm not sure if it is, but you can't check it."), and I ended up taking it in hand baggage, which brought a delay at security and more pressure on my bad back. Otherwise, it was a good flight. | 9 |
Turkish Airlines | Chicago to Delhi via Istanbul. This is the worst airline experience I've had. I had given all evidence that my father is critically ill in the hospital and requested a refund of the amount paid for the tickets. In spite of submitting all proof, Turkish Airlines did not want to refund any amount. They only were willing to re-book the ticket after multiple requests. The staff at every occasion was rude and not accommodating. I had to submit the paperwork several times and the software as well as the website could not take more than five document at a time. I wasted 3-4 days calling Turkish Airlines and a travel agency every single day multiple times to reach Turkish Airlines. I will not recommend my friends and all colleagues to fly back Turkish to India or any other part of the world. | 1 |
Grupo IAG | Chicago to Dublin return in Economy. Orderly boarding in Chicago for a full flight. Friendly and efficient cabin crew who were nicely presented. A lot of babies and small children on this flight but it was nice to see they helped families get settled quickly. Food good quality and lots of water runs during the night. Seatback entertainment very good. Immigration and baggage all fast at Dublin. | 10 |
Grupo IAG | Chicago to Dublin return with Aer Lingus, and this is the worst airline I have been on. The food was terrible but worse were the seats. The aisles are so small that you must carry your purse in front of you. It won't fit on the side. Space between the rows is so small that when the person in front leans back, you cannot move at all. My husband is tall and was so miserable, but I am very small and I had to crawl out of my seat. We paid a great deal for these economy seats and literally could not walk after we arrived in Dublin. Leaving Dublin was even worse. There is one line for all passengers, no matter which AerLingus flight they are on. We were in line for 1.5 hours before we had to go to the line for security - which is done twice. It took 3 hours to get to our flight. By the way, there is a sign that suggests you bring your bags the night before to the airport. If you are only visiting for a week you can enjoy your vacation at the airport. | 1 |
Grupo IAG | Chicago to Dublin with Aer Lingus in Business class. Excellent service from attentive cabin crew, food and beverages were excellent. The new business class seats are great and recline flat so a decent sleep can be had. Wifi worked and at a decent speed throughout flight. Only criticism is the number of movies and TV shows available on IFE. Choice seemed limited | 10 |
Grupo IAG | Chicago to Dublin. Due to the pandemic I decided not to fly to Dublin tomorrow as planned. Aer Lingus refused to refund or exchange my ticket. I understood that was the case when the ticket was purchased last November, but under the circumstances I would think the airline would work with us. However, they refused to do anything and said it was our choice not to go on the trip. Why would we travel when everyone is advising against it. I'm very sad to cancel my trip but Aer Lingus is making it worse by not refunding our money. I was told if my ticket was purchased after March 6 I could get a refund. Who buys an international ticket that close to a trip date? My flight is scheduled for March 15. I will never recommend this airline to anyone. | 1 |
Grupo IAG | Chicago to Dublin. My travelling partner had pre-arranged a wheel chair. On one segment of the flight of the flight, she had to be lifted onto the plane via the equipment used to load the food. It was apparent that no one was aware that she could not use the exterior steps. Upon arriving in Dublin after initially departing from Chicago, there were no personnel with a wheel chair. We had originally ordered one for myself as well, but chose to opt out. I had to carry my own bags while pushing her in the chair as assistance was unavailable. Those were my primary concerns, but in addition the food was sub par to say the least. What marketing person decided that a ham and cheese sandwich would make a gourmet breakfast? In summation, we will no longer consider Aer Lingus to be an option when travel plans include overseas flights. | 3 |
Norwegian | Chicago to Gatwick. I had a terrible experience with Norwegian, even after I paid for the upgrade to premium. At the airport, I was told there was no dinner service, so was given a voucher for use at the airport, which was decent. However, they also ran out of food for breakfast so I never got that. In addition, the plane landed over four hours late with no apology or explanation. When I filed a claim for compensation, they stated the plane only landed three hours 41 minutes late and that the circumstances were “extraordinary†so they declined my claim. | 1 |
Norwegian | Chicago to Gatwick. Leg room in premium is better than all others I’ve flown. Mainly virgin and BA. Service could be called no frills, but, I actually found it quite refreshing. The meals are good quality and a good selection of drinks are available. The meal comes in a box so you don’t feel like you’re trapped as I usually do once the table cloths come out in other premium services. Seats are not quite as comfortable as virgin, but, I still easily slept due to a very good recline. Screens were great and there was a good although limited selection of movies. You can use your own 3.5mm headphone jack and a usb if needed. Goes without saying, the flight on 787 is less tiring than all others. The bits I didn’t like Chicago airport is terrible. Constant delays, crowded, poor selection of restaurants. No lounge available at Chicago. 20 dollar voucher instead which was pretty poor. Premium seat baggage did not seem to get any priority. Overall, it still offers good value. | 7 |
Norwegian | Chicago to Gatwick. We arrive to the airport for our flight 3 hours before departure. On arrival to Gatwick airport everyones luggage arrives except for mine. It is so disheartening to not see your bag come off the conveyor. Especially on a Europe family holiday. Since we were hitting the ground running with booked events I could not focus on getting what I 'needed' until after 6 that night. Day 2 arrives and still no word on my bag for my direct flight. I received notice by the end of the day that they found it. Finally end of day 3 I receive my bag for my direct flight. Staff standing in the middle of the plane by the exit row as it has more space and carrying on incredibly loud social conversations almost the whole flight. I have never seen this level of unprofessionalism or disregard for passengers on any other airline in my life. | 1 |
Grupo IAG | Chicago to Geneva via Dublin with Aer Lingus. The good: clean modern plane with comfortable A330 layout, two aisles and 2-4-2 seating. Great seat comfort with top-line Recaro seats in economy. Tight seats but very good back, bottom and lumbar support and I think a foot rest. Overweight passengers have a difficult time fitting into these seats. Seatback TV worked well in one direction and poorly the other. Food was poor from Chicago to Dublin but good from Dublin to Chicago. Very good prices when booked months in advance. Dublin airport is an outstanding connection point. Took only 10 minutes from leaving first plane to going through passport control and reaching second plane's gate. On return trip from Europe to USA, truly amazing and complete USA passport and customs pre-clearance at Dublin airport. When deboarding at Chicago O'Hare, went straight to special luggage carousel and out to the street in only minutes! Highly recommend Aer Lingus and Dublin airport for flight connections from USA to and from many cities in Europe. The bad: they charge for everything including transatlantic wine, coffee and water. | 7 |
Turkish Airlines | Chicago to Istanbul. Fantastic flights (esp. food!) - this time they did not lose our luggage for a week so it was even better. We spent a week in Istanbul and also took some TK domestic flights that went very smoothly (and they still serve tomato and cheese sandwiches on fresh bread, even on short flights) very helpful ground staff at IST domestic terminal to assist with checkin and bag drop and the lounge at IST is great. | 10 |
Turkish Airlines | Chicago to Lagos via Istanbul. If you want to make changes to your flight Turkish Airlines requires you to go into their offices and show your credit card. Imagine how few people would fly Turkish airlines if you had to buy your ticket in person. The nearest office is hours away from me. I bought my ticket with my credit card online - why would I not be able to change it. I find this absurd. | 1 |
Lufthansa | Chicago to London via Munich. This was my first flight on Lufthansa and I must say it was a wonderful experience. The attention and care we were given on the long haul flight from Chicago to Munich was extraordinary. I must mention the attentiveness of crew member Dominic was top notch! He went above and beyond the call of duty and made sure the flight was comfortable and enjoyable. I will definitely choose Lufthansa in the future. | 10 |
Iberia | Chicago to Madrid with Iberia business class. Excellent service, nice design of Business cabin and seats. Food is below average though. Decent amenity kit. Limited internet usage for free. Nice shower and breakfast upon arrival at the arrival lounge at Barajas airport of Madrid. I would definitely fly again. | 9 |
Norwegian | Chicago to Malaga return via Gatwick. Check in at O'Hare in Chicago was great, counter agents weighed and accepted both my checked and cabin baggage. At Gatwick the same cabin baggage was overweight and a £70 fee was required to continue. My checked baggage was slightly underweight and I could have shifted the load but it was not an option at Gatwick. I requested a refund from the airline but their response is that no refund is possible as they were following their policies in Gatwick. | 2 |
Lufthansa | Chicago to Munich. They asked us to check our carry on because it was overweight. People were bringing in larger pieces. At the airport in Munich it took over an hour to find the luggage. Worst Economy seats on a newer plane, sure! More efficient perhaps, but avoid Lufthansa’s A350. | 1 |
SAS | Chicago to Paris via Stockholm. Played around with me for six weeks when I was entitled to a refund under EU law. Such a shame. I had to open billing disputes with my American Express card given their horrible treatment of me. After seven weeks, there was nothing else to do besides go to my credit card company. I could not keep dealing with their deception. Do not fly or support this airline. | 1 |
Grupo AirFrance-KLM | Chicago to Paris. Flight got delayed by 5 hours due to technical problem in aircraft as per announcement made. All the passengers were in the aircraft waiting for it's aircraft. Due to delay in flight in Chicago my connecting flight in Paris to BOM. Air france arranged us in other flight from Paris to Hong Kong and then to BOM. I had to wait for 12 hours in Paris airport as the airline did not give any accommodation and gave 11 Euros voucher that can be used only 1 time. That voucher only got us coffee and sandwich and we were at airport for 12 hours. Due to this delay I reached 24 hours later than the original time at the destination. My Baggage got lost and I received it only after 2 days. When I called Air France for compensation for the seat I reserved they said the flight was delayed due to bad weather and there is nothing they can do about it, they just gave me a $50 gift voucher, my seat purchase was itself of around $75. However the weather was perfectly fine and no announcement was made about the weather being bad. | 2 |
Lufthansa | Chicago to Rome via Munich. I recently traveled Lufthansa and was totally dissatisfied by the services received both on the phone and the check-in counters at the airport (rude), the food for vegetarians (tasteless), the lack of leg room (you must pay for additional leg room), and the lack of compassion/empathy of the employees. I will never take or recommend this airline. | 1 |
Turkish Airlines | Chicago to Sarajevo via Istanbul. The customer service is beyond horrible. Changing the date of the flight due to father’s unexpected passing was a nightmare. The fee to change the flight was over $1,000. A new ticket would have been $1,400. I had to speak to several different agents. Only one expressed her condolences. The rest sounded like robots who barely spoke English and complained that there was nothing they could do. Twice the line was disconnected and I had to start all over with the new agent. | 3 |
Iberia | Chicago to Seville with a layover stop in Madrid. After booking the flight, I realized I spend the beginning part of my trip in Madrid. After arriving in Madrid, I did not board the second flight to Seville. Unbeknownst to me, Iberia cancelled my return flights (Seville to Madrid and Madrid to Chicago). When I arrived at the airport in Seville, I was informed that my ticket was no longer valid and that I would need to repurchase a new ticket. Iberia did not contact me to inform me prior to my arrival at the airport, despite the fact that a week had passed since my flight from Chicago to Madrid. In fact, two days before my return flight, I received an e-mail from Iberia titled "Comunicación operativa: Información sobre su vuelo" (Flight Information). This e-mail gave no indication that my flights had been cancelled. I ended up buying a ticket on the same flights as my original booking - Iberia did not refund my money for the flights they cancelled. I submitted a complaint through Iberia's website on November 28th in which I requested a refund for the flights they cancelled. I received this response on December 22nd: "Certain fares do not accept refund and have a number of limitations with regard to changes in the route or sequence of reserved routes. For this reason, if the journey does not start, our system automatically cancels the ticket and if any of the purchased journeys is not used, the remaining routes included in the ticket will be cancelled. This is what happened in your case." I have no complaints about Iberia's flight attendants or in-flight service, but the fact that they cancelled my return flights, didn't inform me and won't refund my money does not strike me as good business. | 2 |
Turkish Airlines | Chicago to Skopje via Istanbul. I booked economy class tickets on Turkish Airlines and paid extra for exit row seating. Unfortunately, the airline cancelled the first leg of the trip two weeks before scheduled departure. This meant I would miss my connection to my ultimate destination. I had to leave two days earlier than planned due to the cancellation. It also meant the exit row seat I paid for was no longer available. Normal businesses would refund this extra expense I paid for the exit row seating. After submitting a feedback request, the airline agreed to refund the money, however, six months later I still have not seen a dime of that money despite tens of feedback requests/emails. The airline has delayed, confused, made excuses, claimed no refund was needed, etc. all to try and frustrate me so that I would no longer pursue the refund. I also contacted the consumer protection division of the USDOT, who relayed my complaint to the airline. The airline again agreed to refund the money, but now continues to make unreasonable demands for me to receive the refund. The airline claims they can not refund the credit card used to make the purchase and insist on me providing a copy of my passport and bank account information. Coincidentally, I had a very similar experience on KLM about a month after my Turkish Airline flight. KLM was wonderful. They refunded my credit card within 5 days of the flight. The Turkish Airline flight was a terrible ten-hour flight that was very uncomfortable. I am tall at 6'2, the seat was not fit for a much smaller person. The aircraft was old. The plane had decor of the 70's and 80's and many of the video screens around me were broken, including mine. On the brighter side, the flight crew was pleasant and the food good. Outside of the uncomfortable seat, the flight would have been grand. On the return trip, I did sit in an exit row and can honestly say it was a very pleasant flight. Unfortunately, given my experience with the customer service and refund process, I can not recommend this airline. If anything goes wrong and you expect a refund, you will be frustrated. The airline does not do the right thing. It is worth paying a little more on competitor airlines | 2 |
SAS | Chicago to Stockholm. On time departure and arrival slightly ahead of schedule. SAS new Business Class is very good with comfortable flat bed seats. Friendly, informal cabin crew. Dinner service was fast to give us an opportunity to catch a couple of hour´s sleep on this overnight flight. Food was averge, wine choices good. Couldn´t get free WiFi to work properly since the system wouldn´t recocognize me, nor by name, booking code or frequent flier number. American or SAS put my bag on the wrong SAS flight out of ORD, so when I arrived in ARN my bag went to CPH. Bag arrived ARN later same day and was delivered by SAS at my door. | 8 |
SAS | Chicago to Stockholm. We are Canadians and we compare it to charter airlines. The stewardesses were polite and fine however the seating was the worst. I think they shrunk the seat so they could fit more in. I am only 5 feet 2 and my whole thigh hung over the seat. I stood as much as I could like everyone else. The audio system was a joke from the 90's - it did not work for half of the programs and their attitude was "oh well nothing we can do ." Now know why the price was so cheap compared to the other European airlines. They also try to charge you for everything such as another bad plastic bottle of wine with your dinner. I get the impression they make sure that the meal is so vile that you have to come up half way thru the flight to buy chips and pretzels at really absurd pricing. Lots of mothers I noticed forced too do this during the flight. The only positive thing I have to say is they had up to date English magazines in the middle of the cabin. | 4 |
Lufthansa | Chicago to Tirana via Frankfurt. Dismal customer service. They take over 1 hour to respond and they will occasionally hang up your call. I have dealt with many other airlines before and never had such problems. Absolutely ridiculous | 2 |
Grupo IAG | Chicago to Zurich via London. Delays after delays. The flight was supposed to depart at 8:30 pm (Chicago Time) but was scheduled at 9:40 pm, we waited a long time at the airport. Finally, at 10 pm we managed to board on the A380 for my first time but the legroom was horrible. The IFE completely unfunctional and with no food served. During the taxi, a technical problem occurred and we returned to the gate. In the end, the plane took off at 12 am Chicago time and we arrived in London Heathrow at 2 pm. We had to wait 3 hours for boarding for another 30 minutes delayed flight. We arrived in Zurich on an old A319 at 9:30 pm Zurich time instead of the original 3:30 pm. Very stressful at least the staff were nice. | 1 |
Grupo IAG | Chicago-Dublin-Manchester. New A330 good legroom and decent recline. Friendly check-in staff at Chicago O'Hare and cabin staff decent food. Choice in the entertainment system could have been better. Expected free alcoholic drinks on long haul flights but charged for. Baggage handled well. Dublin airport is good - shopping food space etc and immigration staff very helpful. | 8 |
Iberia | Chicago-Madrid leg with Iberia. We tried to book seats in advance. It was impossible from both their website and customer service. I was willing to pay money for my isle seats, but I couldn't. When we checked in at American Airlines desk in LA, they told us that they couldn't change our seats on the ORD-MAD flight, as these can be changed only in Madrid, as AA don't have access to seats map software of IBERIA. Iberia and American Airlines are under the same alliance. So, we had windows seats, and every time we wanted to stand up, we needed to ask to the person who was sitting in the isle to stand up. The problem was that if we were going to the end of the plane, hostesses were telling us that we couldn't stand there unless we were queuing for the toilet. I tried to explain that it's healthier to stand up every now and then on an 8 hour flight for the blood circulation, but it was impossible to explain it. I was willing to pay more for better seats. I couldn't do it. | 1 |
Ryanair | Childish liars. Refuse to use them again. Ever. Strongly recommend that you never use them. Put them out of business. | 1 |
Jet2.com | Children just out of control on flight thought it was a playground and flight staff never said a word | 2 |
Ryanair | Children not allowed to board first (even after priority boarders)ZERO respect for the normal functions of society | 2 |
Wizz Air | Chisinau to Luton. There’s nothing “Wizz†about this airline. Checking on the way out was painfully slow (3/4 hour in a so-called priority queue) then - bizarrely - massive queues on a staircase waiting to board for another 3/4hr when we could have been sat in the departure lounge. But they saved the best til last: landing at Luton on the return leg, we waited 1.5 hours for luggage. Wizz saw fit to have no one on their information desk, and gave no communication. Eventually the bags appeared on a different belt but we had to find that out for ourselves. Meanwhile if you call customer services they charge a premium rate. My experiment with low cost airlines and especially this one is over and I’ll be back to LHR flights even if it means changing. | 1 |
Turkish Airlines | Chisinau to New York via Istanbul. In one word, awful! Nobody speaks proper English in Istanbul airport, I bought some goods from Moldovian duty free and when I got to Istanbul they say I’m not allowed to fly further with them since they were not purchased from Istanbul duty free. Who does that? All the stuff was not trashed but put safely on the corner so they can use it probably. In the plane I bought the 24 h internet which was not working at all, when asked why they just said the satellite is not working like thats not a big deal. This is definitely my last time I fly with this airline. | 1 |
Grupo AirFrance-KLM | Choose Lufthansa instead of KLM.After checking in with a family of 4, two adults and two children, we were given seats spread out over the entire plane so everyone sat alone. We called to see if they could help move the youngest so he sat with one of us adults. They could only do that for a fee. In all the years I have flown with SAS, Air France or Lufthansa, I have never experienced this that they could not do. KLM is only out to rip off your wallet and does not provide any kind of customer service. | 1 |
Grupo AirFrance-KLM | Choose Lufthansa instead of KLM.After checking in with a family of 4, two adults and two children, we were given seats spread out over the entire plane so everyone sat alone. We called to see if they could help move the youngest so he sat with one of us adults. They could only do that for a fee. In all the years I have flown with SAS, Air France or Lufthansa, I have never experienced this that they could not do. KLM is only out to rip off your wallet and does not provide any kind of customer service.See more | 1 |
EasyJet | Choose another airline who actually cares about its customer relationships | 1 |
Lufthansa | Choose another airline. If something goes wrong lufthansa are horrible ! | 1 |
Lufthansa | Choose another company! Maybe the planes are good, but their customer service is worth absolutely NOTHING! They just don't respect their customers. Happy to have our money, but don't care if you have problems. When you call more than once, you can be sure you will never hear the same rules and prices. It's a complete mess. NEVER AGAIN! | 1 |
Lufthansa | Choosing Lufthansa with my wife to spend our honeymoon in the US. Flight was cancelled due to covid, so changed our trip to Mexico in 2021. My wife got a leg thrombosis being pregnant before the trip. They were willing to convert the amount we paid into a flight credit. They were not able to provide any written confirmation of it, but we thought we are in good hands. In 2022, our son was born with a rare genetic disease. Of course, we were unable to travel with him, and did not focus on our travel credit. Contacting the customer service this year, they informed us that the credit expired (with no previous notification, or alert). Since then, regarding the situation we are in, just wanted to extend the credit, to be able to use the amount we already paid. From department to department they are sending us. We are sending emails, proceeding phone calls without any help. | 1 |
Grupo IAG | Chose Aer Lingus primarily due to low fare compared to more established airlines which fly Germany to the USA. You have to pay for your beer or wine. Otherwise, the on-board service was top and the food quality very good. Economy seats had more legroom than many other airlines. However, the main advantage is going through US Immigration in Dublin and landing domestic at terminal 5 at JFK New York. In my previous experience, immigration in NY or SFO often means standing in line for up to 2 hours. | 9 |
EasyJet | Chose Easyjet as a trusted brand. First time using their car rental. Outsourced me to a third party whose ratings tell you everything you need to know about their practices. After being charged over £600 in addition to the £700 I had already paid EasyJet I was given no defence or compensation. Totally let down, and will never use again. | 1 |
Lufthansa | Chose Lufthansa for the last 3 family travels. First travel Lufthansa had sold our seats to others as they informed when we arrived in airport (booked and paid 6 months before). Second time, Lufthansa cancelled our flight meaning we arrived at the destination after hours to pick up the prepaid rental car. Topped it on last flight, we were delayed making transfer time short and Lufthansa did not get the luggage on last flight. Can happen, but the complete lack of info (except that our luggage actually arrived at destination airport 3 hours after us) and willingness to deliver right away does it. No one answered calls nor mails. Lufthansa just doesn't care. | 1 |
Norwegian | Chose Norwegian Airline again as a low budget flight to Gran Canaria and as with previous experiences flying with them were not disappointed. Check in at Gatwick was swift and hassle free. Admittedly our outbound flight (25th August) was delayed by an hour and a half but not the airline's fault. Our return flight (3rd September) was 15 minutes late taking off but we still landed 25 minutes ahead of the original scheduled time! Seats are bigger and much more comfortable than other budget airlines we have flown with and staff very pleasant and helpful. Still our airline of choice. | 9 |
SAS | Chose SAS due to very competitive pricing on their HKG route knowing the fact that you pay for snacks and drinks on European flights and for drinks on intercontinental. All flights on time, very good legroom as well as improved IFE on their new A333 intercontinental fleet, very good food for Economy on their longer flights plus an excellent senior crew on both long legs arriving on time at HKG and ARN respectively. Legroom very good indeed for Economy with seating 2-4-2, big & tasty portions of main meals on par with CX or QR for Economy, however, IFE inferior with a limited selection of films and music despite the modern HD screens. To sum up, SAS is a great choice for long haul when the price is right, moreover, their European flights represent the new normal with free tea and coffee. Will fly again for sure. | 9 |
Ryanair | Chose another company! I have flown with Ryan Air 3 times, and it keeps surprising me how bad this company is! Tickets might be cheap, but NOTHING is included - not even hand luggage. And you will have to do everthing yourself, such as checking in minimum 2 hours prior to departure, or you will be charged a checkin fee. I will never fly with Ryan Air again - and I will recommend you to find another company too. Next time they remove a service I guess the passangers will have to pay the pilots or fly the plane themselves.. Ryan Air is a joke. | 1 |
Vueling | Chose this airline because they offered a direct flight to our destination. With reluctance due to past problems. They bumped us off the return flight which they seem to have overbooked and onto a non direct flight the next day adding considerably to the cost of a birthday celebration. not even an apology and haven't even honoured chosen seats. Impossible to deal with or contact. I'll avoid like the plague in future. | 1 |
Jet2.com | Chose to fly with Jet2 as closer to home in Leeds and was really happy with the booking process until we had a thought to change the flight date.I'll start by saying I'm not unreasonable and therefore don't expect to change flights with no admin fees or tricky processes but feel this is a step too far.I paid £815 for our flights with bags and seats which included a £167 discount.Upon trying to change the flights we have been told the below;1- There's a £40 admin fee to change flights (this makes sense and is expected)2- As i gained £167 discount, if i change flights i need to pay Jet2 that amount?! This i cannot understand, the flights without discount on my current booking come to £878, yet they're selling them today for £914 (and annoyingly still offering a discount so it isn't like they are no longer selling cheaper). I can't understand why i would top them back up to full price for a flight they are today selling for even more than my pre-discount price?!3- And to top it all off the flights i enquired to move to were £2-300 cheaper and again, I understand i would be extremely fortunate to receive this money back as cash and as such don't expect to, but even when asking to use that toward a 'holiday' with them for a night or two in Faro, the answer is no and they keep that cash also...So i end up giving them £167 for a discount when they are selling the flights for more and still discounting them, plus the £2-300 reduction in cost stays with Jet2, so i end up some £3-400 out of pocket for trying to change flights and keep my spend with Jet2.Safe to say the last time we will be choosing to fly locally and maybe a lesson to airlines there's a lot of choice out there and if you aren't the cheapest, you need to offer something better to the customer and some minor flexibility would be a great start. | 1 |
Ryanair | Christmas tripSince April every flight I had with Ryanair is either canceled or delayed.I trusted Ryanair one last time for my Christmas trip. Big Mistake! Both flights got delayed 2 hours + but not enough to get compensation. No explanation was given for the reasons, and what is worst the email from Ryanair stating my wrights came after I bord the plane, 2.5h after the scheduled time. Same happened with the previous trip I've done with them. | 1 |
EasyJet | Chronic. 5 hour flight delay and yet not eligible for any compensation as it's 'due to the unforeseen weather'. Very odd- since the bad weather started after the delay had been announced. And convenient that the pilot told the whole plane that it was actually due to understaffing issues at the previous airport (the memo to lie to all the customers obviously didn't get to the captain). But hold on- there's a glorious silver lining… an overly generous and exuberant £3 token to use on a beverage of my choice in the airport- while I was bored shitless and starving for 5 hours being lied to :) you can't ask for more than that folks. What exemplary customer service that really is.Also I forgot to add my favourite part of the whole experience- when we finally 8 years later got on the plane we were told that the previous flight was also delayed so all the snacks and drinks had been given out for free to the previous passengers- but consequently there was none left for us :))))) then I popped to the toilet and saw the air hostesses sat stuffing their faces with Pringles and nuts behind the curtain. I am past words at this point. I've had more consideration given to me by a teaspoon.TRAGIC | 1 |
EasyJet | Chuma was amazing she was very helpful and made me feel great about the process | 5 |
Ryanair | Ciampino Airport. I have entered the boarding area well before boarding started. I have checked three times, on different monitors, the gate number. Yet, I have missed the flight. I have no proof that they have changed the gate, but it is hard to believe that I failed to see the right gate three times, on three different monitors. Nobody paged us, no last call, no refund, no discount for next flight. The airport announced the flight one time, in a heavy Italian accent; the only word I understood was the destination. When you enter the Ciampino airport your ticket is scanned, so they have must know that we were there. In the end we have spent an estimated extra 300 euros (air tickets, train, bus, hotel, food)UPDATE: I have tried to fill in a compliant, but Ryaniar's complaints section does not work. Big surprise. I have tried yesterday, I have tried today. | 1 |
Jet2.com | Circumstances meant we were delayed both ways. Probably not Jet2's fault but annoying anyway. Otherwise good standard service | 4 |
Jet2.com | Circumstances resulted in a low visibility landing - I would hope all pilots are trained to land as smooth and controlled as this landing - nevertheless to achieve out still to be applauded. | 4 |
Norwegian | Circus Norwegian!Sorry but this is my worst airline experience. | 1 |
Grupo IAG | City break to (CDG) Paris just before Christmas. Friendly crew who handled the flight in an efficient no nonsense manner. Both legs departed and arrived in time. Approx 75% full with a mix of business leisure and Disney visitors. Buy on board food is reasonably priced and the pre-order Irish breakfast was delicious. Fare was just €100 return. Recommended. | 8 |
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