Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | City break to Munich. Lost my wife's bag and 24 hours later we have no information and don't know if the bag is in Munich or Manchester. We are chasing EasyJet for info. We're phoning them, we're emailing DHS to try and get answers and all the while no response from EasyJet. Appalling customer service!! | 1 |
Grupo AirFrance-KLM | Cityhopper FRA-AMS: On time, enough space for hand luggage. Snack is just cheap junk. Wheat-fat-sugar. You don't have the choice for gluten free or diabetes food. If only they would serve some nuts, that would be better. AMS-CUR was a delight. In time, enough space for hand luggage. Rather good food and the friendliest flight attendant we have ever met, and we had traveled a lot with Malaysia Airlines, who till then were the champions of kindness. Seats a bit narrow but okay. Legroom not spacious but okay. Entertainment mostly boring trivial mainstream or old movies. The earphones are so incredibly bad - from my mother's language I didn't catch 25% of the dialogues, from French (my stepmother's language) and English I understood almost nothing. My husband decided to sleep and gave me his private earphones - that made a huge difference. Screens are very cheap, too. After one film, my eyes hurt and I decided to listen to one of my audiobooks. Arrival in time. After all, a rather smooth traveling experience, in as much as we had been able to catch a very interesting flight tariff. | 8 |
Turkish Airlines | Claes A garbage. Delayed flight and no compensation. Only lies. | 1 |
Grupo AirFrance-KLM | Claim C-5347118Extremely unprofessional companyThey left me for 2 days, both of my flights where cancelled. I was going back home from the USA to Denmark, Amsterdam to Billund was my last connecting flights. BUT my flights kept getting cancelled at the gate, right before bording.I talked to them over the phone which they told me that as long as I kept the receipts I would be refunded.in Amsterdam all the hotels where booked so I had to sleep in the airport. which is filled with mice everywhere at night, its disgusting, filled with trash and food and all the mice come out at night. I have videos.Then the day after they got me a flight to Frankfurt, from Amsterdam instead... which later I was suck again just from Frankfurt.so, I was stuck in Frankfurt, but this time there was a hotel I could say at. as their own support told me over the phone that I would be refunded…. is a lie. DONT TRUST KLM, they tell lies over the phone… They can't keep their promises. they closed my case no refund at all as they promised… DONT FLY WITH KLM.Also, my luggage was missing for days, which later was found and delivered at my address BUT it was raining that day, they said over the phone they had plastic rapped it, so no need to worry… which yes… But when I came home it was a plastic the size of a piece of a4 paper… everything was soaked and some things ruined… I also got a parking ticket as I didn't plan for a 2-day delay as part of my plan… THANKS KLM Extremely unprofessional company STAY AWAY. All the high priced airport food for to 2 days… toothbrush, water, shaving gear, hotel prices and parking ticket is what to expect if you fly with them, do you know how bad you smell and how nasty it is to fly 12 hours from USA then wait 2 days more in the same disgusting cloths and sweaty socks. Then they tell you its all fine AS LONG AS YOU KEEP THE RECIPTS YOU WILL BE REFUNDED IS A LIE. WHAT A JOKE. STAY AWAY FROM KLM | 1 |
Iberia Express | Claim P20220420-23175388 to look at with LawyersDear Iberia express customers: (I put myself in the hands of lawyers) Claim P20220420-23175388I had a flight booked from January 22 for a family event for April 31 with a locator NP045 with iberia express. The reservation cost me £305. To my complete dissatisfaction, it seems that Iberia could no longer earns money with my reservation (perhaps fuels are more expensive due to the Ukraine conflict??) and UNILATERALLY and without consulting me, they have reimbursed me and canceled my reservation. If I want to fly to meet my family, the ONLY solution that the agent has given me is to buy the flights again and start a claim process (it takes 7 days! For them to call you). With uncertain result since my flight would have already taken place. To add to the confusion, during the purchase today of the flights again, the agent who was assisting me verbally offered me a price of £75,, L the call was interrupted, and when I called again 20 minutes later, the price of the ticket has been duplicated and they have not respected the first verbal quote, of course it was no longer in the system. It is a shame that they treat customers like this, and that there is no personalized attention for these cases, they only refer you to a web page.Although the commercial agents have been professional and respectful (Desire and Carlos, Thank you, good job), the treatment of your Iberia company's clients with these commercial practices is surreal, abusive, humiliating for the client. | 1 |
Ryanair | Claim for refund, complicated procedure, no way to call someone, their number is all automated and every option you select they guide you too the FAQ's and I tried every single option on their call list.The claim has been 'submitted' for weeks and hasn't moved and no way to check what's going on except to see 'track your claim' where it just says submitted, it hasn't even moved along to being reviewed.Their FAQ's say the claim should take a few weeks.... | 1 |
Grupo IAG | Claim put in, a couple of months later, an email requesting bank details to progress.Last 3 months, no response.Considering legal action. | 1 |
EasyJet | Claimed a refund for a flight. Was easy to complete and problem dealt with in a super quick time. This is why i'll always stick with EasyJet | 5 |
Ryanair | Claimed we have entered wrong information about our child and needed to pay an extra check-in fee onsite, which would be refunded upon arrival. After doing everything exactly the way they instructed us to do, however, Ryanair refused to reimburse us. | 1 |
Grupo IAG | Claiming points -nightmareIt takes several months, endless no response e-mails....and no result.Looking at other reviews - they just do not care.... | 1 |
Lufthansa | Claims to do pet transportation but when trying to book it, they invent transportation bans from the destination country that actually aren't in place (checked with embassies). | 1 |
EasyJet | Claire from EasyJet holidays is absolutely amazing, professional, on board and understood the issue we had when arriving at our hotel! I cannot thank her enough and the other lady who dealt with my issue so quickly. I will always choose easyJet holidays for I know they have an incredible team who will be there for us to make sure our holiday is perfect. I hope they are praised in the office haha and know that they deserve a raise :) | 5 |
Turkish Airlines | Class Action Settlement!! FINALLY!For anyone who has been robbed by Turkish Airlines please do know that a class action settlement has been put to motion. I CANNOT WAIT FOR THESE THIEVES TO GET WHAT THEY DESERVE. TURKISH AIRLINES IS THE WORST AIRLINE IN THE HISTORY OF AVIATION. PLEASE KNOW THAT YOU WILL BE LEFT WITH NOTHING IF YOU BUY TICKETS FROM THIS AIRLINE. TURKY IS A POOR COUNTRYA, DOES NOT CARE ABOUT CUSTOMERS, AND WANT YOUR MONEY. SO BE AWARE! DURING COVID THEY ROBBED US FROM MORE THAN $6,000.00 AND DID NOT CARE TO REFUND US AND IGNORED ALL OF OUR INQUIRIES. THEY RIDICULED US FOR EVEN ASKING FOR IT, INCLUDING THE MANAGMENT WHEN WE WERE TRANSFERRED TO THEM EACH AND EVERY TIME. THE MANAGMENT TELLS THEIR EMPLOYEE TO ACT DUMB AND HANG UP ON CUSTOMERS. PLEASE DO NOT FLY WITH TURKISH AIRLINE. YOU WILL REGRET DOING SO. | 1 |
Vueling | Class action suit please. We will be taking Vueling to the small claims court at the very least. Abandoned in July at Paris CDG with no info. Luggage taken when they knew the flight was cancelled, then all staff disappeared so we couldn't get it back, nor know what the hell was happening, for hours. Staff over the phone intentionally misleading and untruthful; occasionally pretend to be helpful to get you off the phone. We were told at 2am that our flight would be delayed for SEVERAL DAYS. Put in a hotel with no means of contacting a representative, then kicked out of the hotel after 1 night; Vueling had falsely claimed to have booked us in for the several days until the flight; they had done no such thing. With no other option, we had to pay out of pocket for a night's hotel and then overnight train to Italy. No refund from Vueling from our flight following their labyrinthine and fruitless online process. Compensation refused despite considerable expenses incurred. Vueling must be put out of business. Damn their hides, they are detestable. | 1 |
Wizz Air | Classic Wizzar! Useless at its core. I get a text at 1:45pm to say that the departure will be 22:10 instead of the planned 7:50pm. This actually very normal for WizzAir. As a regular flyer I wasn't even surprised.Luckily Wizzair knows I like a drink so they sent a £5 voucher for so called compensation. Unfortunately this was less than half of the value of my overpriced primitivo. So I am still sober and able to write these lines. It's 21:13 and we should have departed 80 minutes ago. I get a text again. The flight is more delayed by another half an hour. New departure time 22:45. I paid for this by the way. This is not one of those holidays you get from work for being the best employee of the year..Anyway, here I am eagerly waiting to depart maybe today (unlikely). I just hope the Hungarian National Football team will get to Zurich in time for their game tomorrow.. although at this rate I would just tell them to fly with Rynair..W62205 | 1 |
Vueling | Classical overbooking of an earlier flight to "pre-sell" tickets on a later flight with a less desirable time. When you try to check in early, they ask to pay for a seat or else they would refuse early check in. The app is confusing: when I tried to check-in early, it said that only a limited number of random seats are available (zero in my case) or choose a sear for a fee. The third option in an upper yellow box is go to the airport check-in. We were literally the first to arrive at the check-in and...entire flight was booked out. Stay in tune for my experience with their customer service trying to reclaim 2x250 euros compensation per EU regulations. | 1 |
Jet2.com | Clean , relatively comfortable for short haul nice staff | 5 |
EasyJet | Clean . The staff are friendly and catered to needs of passengers. | 5 |
EasyJet | Clean Aircraft, comfortable seats, superb flight attendants. The flying experience was excellent and the service was friendly and cordial. Cabin Crew was excellent in their appearance and duties. The updates from the Pilot and First Officer were frequent and helpful. The bag drop process was automated at LGW, but through a sultry human agent at LCA. In LGW during boarding a member of the ground staff immediately took out the POS machine to charge &48 per cabin bag, even though it did conform to their tight frame contraption. So without checking the bags, she tried to grab £48 per passenger. I think that easyJet has to look into this. In the end we were not charged as our bags did fit within their strict frame. Apart from their greedy extra charges for hand baggage attempt, I would say that easyJet is very very good. Two flights in March 2024 LCA-LGW and LGW-LCA in A320s with winglets (G-EJCV and G-EJCR) Will fly with easyJet again. | 8 |
Jet2.com | Clean aircraft and very helpful cabin crew | 5 |
Pegasus Airlines | Clean aircraft friendly staff flight was on time. However the food was well overpriced (£4 for a chocolate bar) and seating arrangements were cramped leaving you feeling like you are sitting on the person in front of you - how they expected us to fit down onto a brace position in a emergency I do not know. All in all I would say you pay for what you get. | 6 |
Jet2.com | Clean aircraft on this journey and attentive staff | 5 |
Jet2.com | Clean aircraft, pleasant staff, all good! | 5 |
Jet2.com | Clean aircraft, pleasant staff. Everything went to plan timing wise. | 4 |
Jet2.com | Clean almost on time friendly staff | 5 |
Jet2.com | Clean and comfortable aircraft with plenty leg room and very friendly, helpful cabin crew. | 5 |
EasyJet | Clean modern Airbus A319 friendly crew who spoke English you could actually understand. We were late leaving but landed on time. Paid extra for the emergency exit seats which is worth the £10 on a flight longer than 2 hours. Have already booked my Xmas flights with them. Definitely recommend. (and no daft trumpet followed by a cocky announcement saying how brilliant they are on landing). | 10 |
Jet2.com | Clean modern aircraft . On time. Plenty of food and drink. | 5 |
Jet2.com | Clean modern aircraft, great crew and punctual- what more is there to add. | 5 |
Ryanair | Clean neat and on timeMr S.K. was our driverAnd was very nice and helpfulCoordinator Zahid AliWas also too goodI lost my passport from palm beach. Mr Ali Basit our tour guide help me too much and personally to get it back immediately. | 5 |
Jet2.com | Clean plane , friendly staffPasta bake well baked | 4 |
Jet2.com | Clean plane arrived on time staff very pleasant and helpful | 5 |
Jet2.com | Clean plane on time Nice to be able to check in cabin bag free of chargePlenty of leg room pleasant crew | 5 |
Jet2.com | Clean plane, decent leg room, pleasant staff. Good check-in staff. | 5 |
Jet2.com | Clean plane, fantastic staff - ground and flightSufficient luggage, and snacks | 5 |
Jet2.com | Clean plane, friendly efficient staff. On time | 5 |
Jet2.com | Clean plane, helpful staff, on time | 5 |
Jet2.com | Clean plane. Friendly courteous staff, the whole proxies run like clockwork.Very comfortable flight. | 5 |
Jet2.com | Clean planes, friendly staff, flights are good times and are on time .. | 5 |
Jet2.com | Clean planes. Frie | 4 |
Jet2.com | Clean, comfortable flight. On time | 5 |
EasyJet | Clean, easy and cheap prices. If you turn up on time etc it works fine. A lot of complainers seem to be about turning up late, but I've only flown domestic with them so who knows. No problem my end though! | 5 |
Jet2.com | Clean, efficient and very helpful and professional crew | 5 |
Jet2.com | Clean, on time planes. Nice crew, drink choices on board good. | 5 |
Jet2.com | Clean, professional and all together a very enjoyable flight | 5 |
Jet2.com | Clean, reliable and great service. | 5 |
Jet2.com | Clean, tidy planes, on time, staff friendly and helpful, just wish frequent flyers got a better deal? | 5 |
Jet2.com | Clean,tidy aircraft. Friendly helpfully staff and Fly from main airports always happy to fly Jet 2 | 5 |
Iberia | Cleanliness and tidiness on board. Departure and arrival according to schedule. Nice staff | 5 |
Jet2.com | Cleanliness, smoothness of the flight,Comfort, both outgoing and return flights were delayed by incoming returning flights | 4 |
EasyJet | Clear advice and sorted the problem quickly | 5 |
Jet2.com | Clear and easy to book online. Easy to check in online. No problem giving in cabin luggage into hold. Flights usually on time, information is given when there are delays.Good choice of snacks and drinks. Service is rapid. | 5 |
EasyJet | Clear and friendly communication. Directly to the point and fast solving my problem. | 5 |
EasyJet | Clear and polite | 5 |
EasyJet | Clear answer and helpful | 5 |
Jet2.com | Clear communication and email/ text updates re possible delays.Pleasant flight attendants and regular updates from pilot en route. | 5 |
EasyJet | Clear communication. Very helpful! Very quick | 5 |
EasyJet | Clear explanation of a issue and solves promptly. | 5 |
EasyJet | Clear explanations and very helpful. The complete opposite of previous experiences with Easyjet. | 5 |
EasyJet | Clear information and helpful | 5 |
EasyJet | Clear information given in a polite and professional way. The agent was able to resolve my issue (cancellation of a single leg in my itinerary) satisfactorily. | 5 |
Jet2.com | Clear information givenFriendly staff very helpfulWell organisedAlways trustworthy | 5 |
Jet2.com | Clear instructions attentive staff I would give you 5 if you address the chaos over where to put hand luggage!Quite simply nobody obeys the simple rule of "put your own luggage in your own allotted space"You can't have more than the allowance and that fits in your own space so how is it that many people don't have their own ( paid for!! ) space when they board? Hence chaos boarding and leaving.Label every space and make 'em have it!! | 4 |
Jet2.com | Clear instructions for boarding. However, getting to the window seat was quite difficult, and I was told the incline of seats has been changed on newer planes. Makes it hard to get along the three seats | 4 |
EasyJet | Clear, effective communication via the Chat and great response to my request for help. Thank you! | 5 |
EasyJet | Clear, polite and prompt response - great service | 5 |
EasyJet | Clear, simple and well informed. Dealt with my query straight away. | 5 |
Ryanair | Clearly a company with no ethics - despite the website stating "Ryanair is a resilient airline group, with a very strong balance sheet, and substantial cash liquidity" I am still waiting for a refund from my flights cancelled in March. Disgraceful. Unprofessional. They have made communication very difficult with emails bouncing back all the time. I will never fly with this company again. Their actions must be bordering on criminal. At a time when people are out of work due to the Covid-19 crisis, they are with holding refunds from customers. It's disgusting | 1 |
Iberia Express | Clearly some xenophobia going on! Terrible company. Always issues with check in, staff rude and forced to put luggage under seat despite only having one bag, however, found room for Spanish people's bags. | 1 |
Lufthansa | Clearly the worst airline ever. Don't know why people are still using their service. Unable to handle their own staff and very bad at keeping customers' money as ransom. Though my ticket was cancelled due to their incompetent cabin crew strike, I haven't got refund after three weeks. | 1 |
EasyJet | Clearly they have big big issues and virtually all say the same as me, they are rubbish if something goes wrong like now with the virus. All other airlines, hotels, car parking allow refund options on the web portal, and easy, not them. Big company but sooooo greedy. Some twit called Daniel Turati is is obviously paid as his review has five stars and this is an hour ago.. did he try and cancel, you can't! so a total lie and paid for it! Watch the reviews and I'm shocked at Trust Pilot as this is uncontested and right now we all need help! | 1 |
Ryanair | Clever man the truth is out their somewhere but Mr O'leary knows how to stretch it beyond belief | 2 |
Jet2.com | Clever scheduling used leaving Stanstead later so landing at Funchal, Madeira was possible after high winds had passed. Staff were excellent, as usual. | 5 |
Vueling | Client service from Vueling doesn't help with regards the reimbursement of an expense following a flight that Vueling had cancelled. After 6 times of calling, they say that it's in process.. but it's been already a month and we see nothing on the accounts. | 1 |
EasyJet | Client service is unreachable, and when email was sent the will give an answer in 14 days. After 14 days no answerEven monkeys can work better than easyjet employees. | 1 |
EasyJet | Client service was quick and efficient, while assisting me in modifying my flight date. | 5 |
SAS | Close this sheit firm. Now we're stuck in Italy with insufficient compensation, and no way home. | 1 |
EasyJet | Closed chat instantly appalling | 1 |
EasyJet | Closed my active chat and could not reconnect me | 1 |
Ryanair | Closed our boarding gate without giving us a final call or any call for that matter causing us to miss the flight. Staff were dismissive and incompetent. Have already lodged a complaint because this cannot go on! | 1 |
EasyJet | Closed the chat when they had all requested details. | 1 |
EasyJet | Closing a conversation with no option to reply. | 1 |
EasyJet | Closing chats too soon , cant even go to the loo! | 1 |
Ryanair | Closing the gate even knowing that lots of passengers running late due to M11 closures! Can see the plane standing and passengers still waiting to board but not letting you because they marked the boarding complete, even i entered security 40 minutes before the flight time! | 1 |
EasyJet | Clown company | 1 |
Ryanair | Clowns. As per the other reviews, perpetually late, taking advantage of the 'no compensation before 3hr delay' ruleAvoid | 1 |
Grupo IAG | Club Europe on British Airways. Outstanding and wonderful to have BA back. The welcome on board was warm and sincere. Flight attendants helpful, friendly and professional. Great updates from the flight deck. Super lunch and good choice of wines. BA at its best. Hopefully this excellence is also a reflection of a new CEO with the departure of Alex Cruz. | 9 |
Grupo IAG | Club Europe. Its a nice experience and usually reasonably priced. Check in, great, security clearance great, in flight service always great. I like the showers and the catering is good. I use Club Europe quite a lot. Access to the lounges and customer care even finding them at LHR T5 could, in my view be better and the BA website about facilities, opening times and locations could definately be better! | 3 |
Wizz Air | Cluj Napoca to Luton with Wizz Air. It is a horrible experience to find out at the check-in desk I was sold a so called "stand by ticket". They told me to go to the boarding gate and wait until everybody is on board then thay will tell me if i will get a seat or stay for the next flight. How can this happen to sell a non-existent ticket? | 1 |
Wizz Air | Cluj to Bari with Wizz Air. Flight was nice and cabin crew so friendly. I had a 30 minutes delay but it did not affect my trip. Cabin was modern and cozy. I really recommend this airline for short flights and low prices. | 8 |
Wizz Air | Cluj to Basel. All deception, in Cluj-Napoca no contact person on site although there is a basis driven. Wizz rips off passengers in which you have to pay another 35€ check in fees at the airport, although previously checked in online. Just because I have looked seat change option, which is advertised by Wizzair until departure and offered for a fee, you are automatically charged at the airport fee for 35€ again must have valid Bording kard available. | 1 |
Wizz Air | Cluj to Luton. Absolutely appalling service - unable to check in online due to the app not being functional, then unable to explain to staff at the airport, as no one from Wizz Air is employed at Cluj Airport. Therefore, I had to pay their extortionate fees for airport check-in, as no one at the airport was prepared to accept that the app had not been working. The flight itself was average. Uncomfortable, cramped seats, overcrowded (my cabin bag had to go into the hold), and really not that cheap for a budget airport. Ground service was minimal and sullen, while cabin staff were professional, but forced to constantly try to sell drinks and duty free, making it hard to relax and get to sleep on the flight. Will avoid this airline like the plague from now on. | 1 |
Wizz Air | Cluj-Napoca to Barcelona, we were asked to pay an extra 35€ per person, because they said we should have checked in online, but that wasn't mentioned anywhere on the ticket. Plus the person there at the desk was very rude. On the return flight, suddenly nobody was allowed to carry the documents small bag, or the women's purse, besides the cabin luggage, because they were considered 2 bags. The boarding was very late, and one of the flight attendants was very rude. I have flown with many companies, but this round trip to Barcelona with Wizz Air was the worst I have had. | 2 |
Wizz Air | Cluj-Napoca to Berlin. This is the worst flight I‘ve ever had. The flight attendant just offered some short persons XL chairs, although behind them were very tall persons. The seats are the smallest seats I‘ve ever sat in. I wouldn’t recommend anyone over 185 cm to fly with them. Bad food, bad flight attendants, very small seats and it‘s very cold! | 1 |
Wizz Air | Cluj-Weeze clean plane friendly crew. The space for legs could be better. Better and cheaper than Ryanair and BlueAir and young A320 fleet. | 9 |
Wizz Air | Cluj-napoca to Liverpool. At the airport they wanted to take my over sized baggage away without giving me a receipt or labeling it and staff were not polite in these situations which made it worse. So not a good start. I fly several times a year and this plane had the worst leg room experienced. I am 6ft but can always get my legs in, even if tightly. On this plane I had to sit in an aisle seat to be able to get one leg in on an angle and the other in the aisle. Because I was bolt upright I couldn't put my head on the rest. No recline to help either. Hence a rubbish flight. | 1 |
Wizz Air | Cluj-napoca to Treviso. They don't respect the time tables, when we flew from Cluj to Treviso airport we had a delay more than 2 hours, and they said that it was a problem with the previous flight, now we are flying back from Treviso and we have a delay of 3 hours, they don't tell us nothing, don't give anything, and we lost all our bus connections. Is not a reliable company. | 1 |
Ryanair | Cnuts Review has to be more than 10 letters. Proper Nuts. | 1 |
Jet2.com | Coach transfer to Birmingham was necessary due to tyre damage on the incoming aircraft | 4 |
Grupo IAG | Cocky argumentative customer service and they will NOT help you but put you on hold forever so you drop off. Avoid using them if you can. | 1 |
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