Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Cody was very courteous and extremely helpful, clear communication- thank you | 5 |
EasyJet | Cody was very helpful and knowledgeable. Quick to respond. The site used is not the easiest to manoeuvre when booking lots of flights for lots of people and whilst I had made an error, Cody explained the best process to rectify this in a clear and friendly manner. | 4 |
Ryanair | Cold, cramped, secret charges, paid for 7 days but the flight got us there about 10pm and had to go home on the last day at 5 am so essentially they charged us for 7 days but gave us 6 and then had the balls to charge for extra little things. You'd be better off paying the extra bit with another airline who won't try and charge you to sit down, go for a slash or breath (hyperbole obv) | 1 |
Ryanair | Colette at Knock airport just absolutely loved ripping off 2 passengers who paid £25 to check in their bags before arriving to the airport to be charged an extra £45 each because we didn't check them in at the desk. She charged us £45 to have them wheeled around 10 steps to the hold and enjoyed every moment. How on earth can you work for an airline where you spend your day causing misery to peoples lives? Morally have no idea how people can do this and go home and sleep. Awful service, awful airline. Last time we fly with them, would rather pay an extra few hundred and fly with British Airways. | 1 |
EasyJet | Colleague did ask repeat questions but speedy response | 5 |
Grupo AirFrance-KLM | Collecting points for flights after the fact is just an absolute complete nightmare. Their website makes me log in 3 times in a row and their app won't load my boarding pass. | 1 |
Eurowings | Cologne gate agent: Absolutely the most unpleasant and rude gate agent we have ever experienced in our family’s years of travel and mine as a pilot. Clearly attempted to make others feel uncomfortable with very little, if any regard for customer support. | 4 |
Turkish Airlines | Cologne to Athens via Istanbul. Adequate flight. Fairly punctual but the food was quite mediocre and the crew was distinctly unfriendly. The expression "happy to serve you" certainly didn't seem to apply in this occasion! | 4 |
Turkish Airlines | Cologne to Bogota via Istanbul. In the beginning, everything was normal, just like every airline. But lather kind of bad experiences started. First from Cologne to Istanbul the crew was very very slow and not friendly at all, I was sleeping, they were very rude to everyone and very slow. Then I arrived at my final destination that was Bogota, Colombia. They lost the whole flight bags. I understand that this can happen, but I tried calling and sending emails for almost 5 days, asking for my bags. They never gave me an answer about my bags, lather they started to ignore my emails or calls, lather they told me to stop calling them! All of the call center workers were very rude, they didn't want to help, they just wanted to make more problems. I wouldn't recommend to travel with this airline, think twice before booking with this airline, really a shame. | 4 |
Eurowings | Cologne to Edinburgh. One of the worst, if not the worst, airline I have ever flown with. I fly a lot with Eurowings and every time without fail there is a delay or cancellation at the airport in Cologne. It is never announced on the board or from the staff either. There is always a problem with having too much hand luggage on the flight and, instead of sorting it earlier, the airline always leaves it to the last minute to arrange for baggage to be stored in the hold. Once on the plane there have only been a few occasions where staff have helped passengers store their hand luggage. The majority of the time they just stand back and let the passengers sort it, resulting in further delays. The service of this airline at the airport should be a lot better. | 3 |
Eurowings | Cologne to Hamburg. Booked SMART Ticket, which includes a tiny Snack box with 0,2l water and tiny cake as well as an other drink of your choice. But on both flights, they distributed only the snack box and offered no other drink. The crew told us, since the flight is fully booked, they would not offer that additional drink service, because there is not enough time with a crew of 3. I call that a rip off, if you pay for a drink, you should get it. It is not my problem it the crew is on minimum. That is the reason why I book SMART Tarif, because I want a coffee on an early morning flight. This is not the first time that this happened with this airline. They sure need some competition in the German market. If I can avoid Eurowings I will try, but out of Cologne they have a monopoly. Baggage took over 30 minutes, even there where not a lot of passengers at the belt, | 1 |
Eurowings | Cologne to London. The worst airline I’ve ever flown with by far! Flight was cancelled after sitting on the tarmac at Cologne airport for an hour. No information as to why. Only one representative offering help or advice at the airport. My company were able to book me on another flight the next morning. This was delayed by an hour. No information as to why. The staff were incredibly rude on the plane when helping people with luggage. The seats were horribly uncomfortable and no leg room at all. Will never fly with them again! | 1 |
Eurowings | Cologne to Palma. I was asked to check in my bag because the flight was full. My bag did not arrive with the flight, along with the bags of half the other passengers on the flight. Because I was waiting for my bag, I missed my connecting flight to Barcelona. I had to reach for my sisters graduation so I bought a new flight for 115 Euros. The wait till the new flight gave me time to lodge a complaint for my missing luggage. 4 days later I got a phone call to confirm my address for delivery of my bag in Barcelona. I requested them to drop off the bag a day later as I was out of Barcelona on a road trip, to which they agreed. That night I got a call from a hotel in Barcelona saying my bag had been delivered to them by mistake. I called Eurowings and asked them to correct the error. The next evening when I called the hotel my bag was still at the hotel, so I went and collected my bag from there. Not only did Eurowings forget to carry my checked in bag on the same flight I was on, it cost me a new flight, 5 days without my bag and personal belongings, and then lost my bag once again! | 1 |
Eurowings | Cologne to Prague. Canceled the flight half a day before departure. No compensation (not ATOL?) provided just an offer to rebook. As a result my 2 day holiday in Prague had to be canceled resulting in financial loss due to hotel and return flight cancellations. Lufthansa and Eurowings would provide better service to travellers by shutting down this airline! | 1 |
Eurowings | Cologne to Rome return. When I purchased the ticket for my daughter and I, we paid an extra 40 Euros to get seats and snacks during the flight. The aircraft was changed from the time I booked the flight. Not only we lost our seats and didn't get any snacks, but also the extra money we paid was gone. On the way back, not only was the aircraft different, but also instead of going to Cologne it landed in Dusseldorf. When it was time to board the plane, they never announced the boarding and didn't let families with small children get on board first. Passengers sort of figured that out themselves as to when to board. Eurowings also has some of the rudest stewards and stewardesses. My last time flying with them. It is not even that cheap. | 1 |
Eurowings | Cologne to Stansted. Delayed in excess of 4 hours. No information given by staff at the time. Just kept us all there waiting. Complained when i eventually arrived home. I've been trying to speak to someone to deal with my case and even escalated to CEO but no response. 6 months on and still nothing. Absolutely disgusting. Very poor customer service with a complete disregard for their customers. I will never be flying with them again and nor will i ever give a good recommendation | 1 |
Eurowings | Cologne to Stansted. This was a disastrous experience and will never fly with Eurowings again. First up on my outbound flight I was refused boarding saying that my passport had only 3 months left on it despite not needing a visa to travel to Germany. My visit to Germany was for just 5 days. Ended up using the train. On the return flight the flight was delayed by 75 minutes and upon reaching London had to pay extra money for overstaying in the car park. On top of it my baggage was damaged by handlers. No apology has been offered. Have put in a claim and up to now they haven't acknowledged anything only to be given a claim/ticket number. Have emailed numerous times for update on the claim all I get is Zero response. Will never use them again. | 2 |
Eurowings | Cologne to Venice. I’m well travelled and this has to rank as my worst ever experience. Second time with Eurowings. Only reason I flew them was because they have a direct Cologne to Venice flight. It was supposed to be an evening flight out of Cologne. The gate was changed twice. Flight was supposed to be at 7:10pm. Delayed to 8:30pm. Finally ground staff came on to say that flight was cancelled at 8:20pm. Load groans from passengers. No explanation. Zero emphathy. No alternative arrangements provided except to say that a refund is available. I receive an email later from Eurowings with steps to obtain refund. Because of the lack of communication, a majority of passengers ( at least 140 people) rushed to the lone Eurowings desk almost all at once sparking chaos. There were only 2 support staff manning the desk and they were quickly overwhelmed. Most of the passengers were standing in the back hoping to glean information from other passengers. It is a disgrace to leave paying customers in the lurch with no support after the flight is cancelled by the airline. I needed to get to Venice to meet my family and had to scramble late at night to book another flight. I found another flight on Lufthansa the next day from Frankfurt. That meant I had a stay overnight (find a hotel) in Cologne and catch early morning train to Frankfurt. I had to buy a new air ticket, pay for overnight hotel and pay for the train ride to Frankfurt all at my own expense. I will never fly Eurowings again. If there was a way to give Eurowings a negative score I would because giving them a zero would a compliment to this sorry excuse for an airline. | 1 |
Eurowings | Cologne to Zurich. Rude and unsupportive crew. Just smiles and say good morning, do not help the customers. I will never book Eurowings flight again. Unprofessional crew. | 2 |
Vueling | Come 2 hours before the flight , they have 5 desks open and not moving at all. So slow , shocking bad service. Never flying this shitbucket again. How difficult is it to get staff that know how to use a computer?Id add some images too. Like falling out bits of plane inside. | 1 |
Lufthansa | Come gli altri, centralino in sud america, persone con scarsa comprensione della lingua italiana, io parlo anche spagnolo e gli ho chiesto in spagnolo se era più facile che parlassi nella sua lingua. Riattaccato. Imbarazzante bella compagnia tedesca sìEmbarrassing, your call center is probably in south America and they barely speak Italian, so they close the call when they're unable to answer. I even tried to speak Spanish cause I do.. but probably they felt offended cause not able to speak mine and closet the call | 1 |
Lufthansa | Come gli altri, centralino in sud america, persone con scarsa comprensione della lingua italiana, io parlo anche spagnolo e gli ho chiesto in spagnolo se era più facile che parlassi nella sua lingua. Riattaccato. Imbarazzante bella compagnia tedesca sìEmbarrassing, your call center is probably in south America and they barely speak Italian, so they close the call when they're unable to answer. I even tried to speak Spanish cause I do.. but probably they felt offended cause not able to speak mine and closet the callSee more | 1 |
Grupo IAG | Come on BA! I fly multiple times a month and my Avios account has stopped collecting air miles since last September.Despite multiple calls still no progress on resolving the issue except 1 round trip.Takes 15-20mins to get through and then nothing but a holding note.I will say that the team on the planes out of LCY and all the team I've spoken to on the phones have been courteous but no resolution after months.Having been loyal to BA my recent Emirates trip shows how it can be done.Kevin | 1 |
Ryanair | Come on Ryanair, be like the other airlines and refund our money like the other airlines have .We will remember this in the future you know !.Dont be little leprechauns hiding under your toadstools . Just let us know that our applications have been accepted , and that eventually we will get our money back. Your website chat bot dosnt work, your website and email linked refund application forms do not work, your flight changer search engine linked to the cancellation email does not work , it shows zero price and zero availability for all flights indefinitely.When are you going to fix all this , please do not tell us to call customer services , they don't answer!, if you were a British company you could be described as a national disgrace . | 1 |
Ryanair | Come on Ryanair- why have you not organised discounted COVID tests fir your customers like the other airlines ?? | 3 |
Ryanair | Come on guys, Ryanair is not bad it's actually a great airline with very cheap prices, yes there water is €3 but you need to understand that airlines are making razor thin profit margins, it's like chess in real life. a war breaks out and the fuel prices skyrocket, or maybe a storm breaks out or an accident occurs at another airport, and then there delayed, most people get frustrated when they have to wait a few hours or there flight gets cancelled, we'll how do you think Ryanair executives feel when the company is losing millions, also delays are never the carriers fault it's always the airport s fault. I flew Ryanair from Dublin to Lanzarote, yes the leg rooms limited, but we're in a flying bus basically, go and rent a private jet if you want somthing fancy, for me I love the airport experience, getting stuff in the shops and seeing the planes and while I'm actually on the plane it's really nice to look out the window. For me I enjoy flight even in Ryanair, and if you say there bad, then you obviously have had good experiences in the past with planes, I was on a flight in 6 seater plane in the Aran islands last year it was literally a sardine can, I had to bend my neck dowm not to hit my head, there was lots of turbulence, it was freezing cold and when we landed, let me say, Ryanair look like there landing smooth compared to this one, I was slammed into my seat, it was far worse than a flight on Ryanair I mean at least your in a warm spacious enough cabin which may land hard but it definitely doesn't try to break the damn tires like the plane I was on | 5 |
Ryanair | Come on seat scams,booking scams,rude staff and a management team who don't give a damI hope people start voting with their feet like me I used to use them but over time they have got worse,some times a bargain isn't a bargainRandom seats ohh yeahTime for the boss to go!!Cheaper flights out there with no scams | 1 |
Ryanair | Come on you lot stop it already everyone now's to do anything in life a person has to be well prepared. To be on the BALL or not to be on the ball common sense plan ahead.All of us well most of us return to RyanairBecause they are so dirt cheap.Arrive 3 hours before departure,Ryanair staff are great very helpful. | 5 |
Ryanair | Come on, so late. Its not a fault of a striuke! Its a fault of your strategy to not prioritise people, no? | 1 |
Pegasus Airlines | Comfort flex .Long winded but I will make this short. First if all planned delayed message sent I accept that. No further update was made to gate change gate number was changed but not informed. Trying to find out was horrendous. Language by barrier was horrendous. Boarded the flight free food and drinks was given out . I didn't receive nothing. Not like it's an issue I already prebooked food. When questioned this again language barrier no one understood me. I spoke to other travelers who said it was given free. Question is why when I had to pay for mine. Then my TV entertainment I paid for didn't work. I purchased comfort flex. I sent emails to this airline and all I got was blanked 3 emails I sent first being 5th December. When I called them there response was very week all I got was your hear back in 4 days. 15 days and I heard nothing from 5 th of December. Also it's now Christmas Eve and I've heard nothing apart from an answer to something I never enquired about. And mother mentioned about my 3 complaints and lack of respinse.I would love to post and upload all the conversation and calls I have got about this company but unfortunately I can't. I've just rebooked with another company for a second trip. Also the complaint numbers they send don't work to check for updates Neither does there emails in there site. They take your money but don't want to deal with issues . Customer relations are a joke don't waste your time and money it's a total headache. Make sure you carry any necessary medication with you on the plane but that's another issue they don't accept. When there flight is cancelled and your due meds and you can't take them because there in the cargo. Which has an impact on the medical condition.Read less | 1 |
Jet2.com | Comfort friendly professional staff a great trip | 5 |
Jet2.com | Comfort of flight however the food and duty free trolley seem to be not stocked up for the very first flight of the day which was very disappointing | 5 |
Jet2.com | Comfort of the seats, the airline staff a nice vegan meal which I pre ordered was delicious and filling. The flights were on time both ways and the pilot was very informative about the route and flying conditions and weather conditions abroad and at home. | 5 |
Jet2.com | Comfort on plane.Return trip from Dalaman on time. Pleasant staff.Messages from pilot particularly comforting through turbulenceLove Jet 2 | 5 |
Jet2.com | Comfortable ,nice staff and arrivedd earlier than scheduled although held up in passport control in tenerife . | 5 |
Ryanair | Comfortable Punctual flight. Although wife was registered as requiring wheelchair assistance we were booked several rows apart and I was charged to arrange adjacent seating. In the event the next seat was empty! | 3 |
Jet2.com | Comfortable aircraft with helpful friendly staff. Flights on time. | 5 |
Turkish Airlines | Comfortable airplanes with touch screens in front of each passenger and really good food. The service is very good. | 5 |
Jet2.com | Comfortable and clean aircraft with friendly and efficient crew as always | 4 |
Jet2.com | Comfortable and problem free for our family of eight. | 5 |
Jet2.com | Comfortable clean aircraftExcellent cabin crew friendly caring efficient. Helpful and considerate attentionShame about the disabled assistance at the airports which let the experience down | 4 |
Jet2.com | Comfortable flight | 5 |
Jet2.com | Comfortable flight & on time from LBA. Rather chaotic on boarding, unclear instructions at Gate. Member of staff should have called out those passengers with disabilities & families with children under 5 first like they do in Jersey. Passengers with cases, bags & pushchairs are too bulky for the overhead lockers & could have caused injury when the child's pushchair opened out by accident in the aisle. Mad scramble to find suitable space. Cabin crew seemed to leave them to it instead of assisting. Tempers fray & much pushing & shoving. | 4 |
Jet2.com | Comfortable flight ,, lovely staff ,, well looked after all through the flight ,, | 5 |
Jet2.com | Comfortable flight and landing.Delayed but kept informed. | 4 |
Jet2.com | Comfortable flight and pleasant cabin crew | 4 |
Jet2.com | Comfortable flight but delayed leaving Rome. The reasons being late arrival of the plane and then air traffic control not giving us a new slot. The captain kept us regularly updated and cabin crew remained upbeat which made the hour sitting on the plane before take off go really quickly. | 4 |
Lufthansa | Comfortable flight from Gdansk to Munich on Christmas day. Departure and arrival were on time, again both using a remote stand. Flight attendants were friendly and efficient, there was plenty of space as the plane was half full. Baggage took a bit of time to come out which is normal for MUC airport. | 7 |
Lufthansa | Comfortable flight which departed on time and arrived in LHR a little bit early. Overall nothing to complain about for a 1.5 hour flight. This is also the first time that I have flown them since they stopped serving food or drinks, other a free bottle of water. Since you have to pay for most things I would not consider LH a full service airline any more. That said crew were friendly and kept us updated during the flight and the luggage also arrived. | 7 |
Jet2.com | Comfortable flight with an informative and reassuring pilot who let us know what was happening when we had to abort the landing. | 5 |
Jet2.com | Comfortable flight with friendly staff, plus fight on time | 5 |
Jet2.com | Comfortable flight with great service. | 5 |
Jet2.com | Comfortable flight with no problems. Friendly air crew. Competitive price. | 5 |
Jet2.com | Comfortable flight with on time departure and arrival | 5 |
Jet2.com | Comfortable flight, although slightly delayed | 4 |
Jet2.com | Comfortable flight, attentive crew. | 5 |
Jet2.com | Comfortable flight, friendly cabin crew and flight on time. | 5 |
Jet2.com | Comfortable flight, friendly crew, competitive price. What's not to like?!! | 5 |
Jet2.com | Comfortable flight, friendly helpful, cabin crew. | 5 |
Jet2.com | Comfortable flight, friendly staff and all on time | 5 |
Jet2.com | Comfortable flight, good cabin service, inclusive 10k bag | 5 |
Jet2.com | Comfortable flight, good drink options. | 5 |
Jet2.com | Comfortable flight, good flight times, generous hand luggage allowance, staff contactable. | 5 |
Jet2.com | Comfortable flight, good service & plane was on time | 4 |
Jet2.com | Comfortable flight, good service and on time. | 5 |
Jet2.com | Comfortable flight, helpful cabin team.Quality of assistance at airports is rather variable - especially during congestion when departing from Malta. | 4 |
Jet2.com | Comfortable flight, on time and friendly staff | 5 |
Jet2.com | Comfortable flight, on time, efficient friendly staff - at check in and on board, what's not to like? In flight meal was delicious, had the all-day breakfast. | 5 |
Jet2.com | Comfortable flight. Exactly as expected | 5 |
Jet2.com | Comfortable flight. Excellent cabin crew. Good choice of snacks etc. Check in and boarding quite straightforward. | 4 |
Jet2.com | Comfortable flight. Lovely staff as usual.Flight never leaves on time then we get to our destination roughly on time.Flight times poor, arriving 2am ish, for that reason considering using another airline.Costs another day parking and too tiring | 4 |
Jet2.com | Comfortable flight. On time. Kept updated.The only downside was , we needed assistance for one of our party and we were left waiting at baggage reclaim for a long time whilst passengers requiring assistance arrived. The staff were going as fast as they could but better facilities and a speedier process needs to be implemented. | 5 |
Jet2.com | Comfortable flight. Ran on time. Happy to use Jet2 again. | 5 |
Jet2.com | Comfortable flight. Slight delay in departure but time made up on the flight. Nice meals that I pre-ordered.I appreciated being able to do this as I'm a fussy eater. All staff where lovely, polite and helpful. | 5 |
Jet2.com | Comfortable flight. Well trained cabin crew. | 5 |
Jet2.com | Comfortable flight.Delayed on both outward and inward flight | 4 |
Jet2.com | Comfortable flight.Relatable staff - polite,friendly & easy to engage with. | 5 |
Jet2.com | Comfortable flightPleasant cabin crew | 5 |
Jet2.com | Comfortable flights, easy booking, helpful app and friendly staff - hard to find fault. | 5 |
Jet2.com | Comfortable journey no trouble on board with inebriated passengers which is always a worry but Jet2 monitor this better than other airlines | 5 |
Jet2.com | Comfortable journey there and back. Staff efficient and helpful. Found walk from Landing to Exit/Baggage Claim VERY longat Palma airport not good for older flyers or young children- without knowing!! I have verybad knee awaiting op but try to remain mobile but this was bad!! | 4 |
Jet2.com | Comfortable journey with flight on time (in fact early).Efficient trolley service by pleasant staff. good information from pilot.Particularly enjoyed leaving aircraft via "walk-through". | 5 |
Jet2.com | Comfortable journeys each way. Unfortunately as we boarded the flight LS618 for the return journey we found that the air conditioning was extremely cold and ended up being ill when we got back. | 4 |
Jet2.com | Comfortable on time flight | 5 |
Jet2.com | Comfortable plane, helpful friendly staff. Boarding and onboarding was smooth and on time. | 5 |
Jet2.com | Comfortable planes .Adequate leg room and seating with compartments for papers and drinks.Polite and efficient staff enabling a seamless service within the cabin crew. | 5 |
Jet2.com | Comfortable plenty of leg room | 5 |
Jet2.com | Comfortable providing you book the extra leg room, clean with pilots keeping all informed - at times tannoy system inaudible so maybe needs looking at. | 5 |
Pegasus Airlines | Comfortable quiet flight, Great service, Nice people. | 5 |
Jet2.com | Comfortable roomy seats and lovely friendly staff. | 5 |
Jet2.com | Comfortable roomy seats with plenty of leg room. Excellent customer service with good choice of snacks and food. Good to see the staff come round twice with the offer of hot dri ks. | 5 |
Jet2.com | Comfortable seating , tasty on board food, excellent service and informative captain . | 5 |
Jet2.com | Comfortable seats . Great service particularly the supervisor who was a class act in managing tricky situations with humour and sensitivity. | 5 |
Jet2.com | Comfortable seats and flights more or less on time. We thought the drinks were a bit expensive but the choice is your own whether to buy or not. Cabin crew were helpful especially with putting carry on bags in the overhead lockers. | 5 |
Lufthansa | Comfortable seats and nice, clean planes. Crew quite rude and once even skipped my row when giving out drinks. I paid €380 for a return flight to Mexico which is quite good but if I was to pay more, I'd rather travel with other airline. Only 1 hot meal and I literally starved for the rest of my 12 hour flight. Hot meal is just veg pasta, no selection possible. Its just an ok, no frills airline. I would never travel again with them at full price ticket, would pick KLM, air France Kalinski or BA. for €380, sure, I'd just take some food with me. | 7 |
Jet2.com | Comfortable seats which can be selected well in advance of flying. Good menu and reasonable prices. Friendly crew. | 5 |
Jet2.com | Comfortable seats, friendly staff and punctuality. | 5 |
Jet2.com | Comfortable service a little slow,Male crew liked his own voice on talking to all over speaker talking about what was on offer instead of getting on with it. | 4 |
Jet2.com | Comfortable surroundings and pleasant staff | 4 |
Jet2.com | Comfortable trip supportive staff | 5 |
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