Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Comfortable, and professional service. | 5 |
Jet2.com | Comfortable, on time flights. Pleasant cabin crew. | 4 |
Jet2.com | Comfortable, timely flight. | 5 |
Jet2.com | ComfortableThe staff were fantasticI would definitely fly with jet 2 again | 5 |
EasyJet | Comfortably the worst airline I've ever had to deal with (including Ryanair) left waiting on an online support chat for an hour and when I finally got through to chat with someone, they offered absolutely zero assistance. Avoid at all costs. | 1 |
Jet2.com | Comfy flight, good on board service, friendly cabin crew. Announcements at Lanzarote airport (Arrecife) were barely audible but this was not a Jet2 issue. | 5 |
Jet2.com | Comfy flight, in flight service was excellent. | 5 |
Jet2.com | Comfy seats, friendly, helpful cabin crew. Clean and tidy aircraftt | 5 |
EasyJet | Coming back from Amsterdam to the UK to go home, plane was suppose to arrive at 9:30pm, and arrive in the London Gatwick at 9:30pm, due to time difference!Plane got delayed by an hour, and then delayed by another hour, by this point they decided to tell us that the plane couldn't fly tonight anymore due to a curfew, however that same plane made another flight somewhere else!!The flight was then delayed until 9:15am and they couldn't provide anyone from that flight with hotel rooms. They couldn't even but anyone any food or drink!The flight then at 9:15am gets delayed due to the plane being "broken" which there hadn't told us before hand. Now are having to get a flight back to Luton!Absolute bloody nightmare | 1 |
Vueling | Coming back from Barcelona to Prague with big dissapointment about this company. We been charged because of size of our onboard luggage 40 euros. Strange is that from Prague to Barcelona the size was no problem. Very sad experience. | 1 |
Ryanair | Coming back from Corfu was a nightmare. I am not moaning about our flight being cancelled because that may have been out of Ryanair's hands but the fact that they did not help with anything after we was told that the flight was cancelled is unbelievable! We was told to book our own flights and find accommodation. We was offered no care packages which are promised if your flight was delayed, in fact we was offered no help at all. We tried all night to talk to Ryanair through their app which was a total waste of time because we was never connected. We didn't have any children with us but many people did and their accommodation and flights must of been astronomical to rebook. I can not believe how they just dismissed us from their minds. I will think twice before using them again and I will definitely not recommend them to anyone | 1 |
Jet2.com | Coming back from Madeira was a disaster!! The plane was delayed and we could not land at Newcastle but went to Edinburgh. Buses did not turn up at the airport to take us to Newcastle and we queued for 2 hours and eventually we were taken by a 8 seater mini bus, getting into Newcastle at 8 am. All were give a £10 voucher for food in the airport which does not go far! To add insult to injury we were given a snack at Edinburgh in a bag that contained a bottle of water, Kitkat and a packet of crisps. Probably better to have given nothing since we had to queue up. It is a pity because we have always found Jet 2 to be very professional in the past. | 3 |
Jet2.com | Coming back from Prague we had booked seats with extra leg room, the overhead lockers were full so we had our coats taken out of the lockers and given to us to push them under the seat in front and our hand luggage had to also go down by our feet, leaving us no room, so this meant we were not able to stretch our legs out in the seats that we had paid extra for. | 3 |
Grupo AirFrance-KLM | Coming back from a short visit in Cape town, we wanted to drop off our baggage.After this procedure, we , my wife, my daughter and me were asked about hand luggage and we showed three times nomal sized, not overweighing hand luggage plus......a Girafe as souvenir, 80 cm long, weighing 2.1 kg, which we intended to put in the overhead compartment - start of a nightmare:the lady at the counter and her CPT for F/C forced back our luggage, "begged" us to enliver 2.1 kg from this luggage and then sent us for overweigthed luggage which costed 100$. Finally the luggage was wrapped, 2.1 kg additionally was put into the hand luggage and I myself (being a frequent flyer) had to follow a 15 Minutes of explanation, why this has to be following this rules.The check-in procedure took us about 45 Minutes, meanwhile other passengers passed by, some of them with the same "presents" like "our little problem" bearing it additionally to their hand Luggage.Thanks a lot for this lecture in customers service and learn:never ask some Official about a "why", that will only cause trouble | 1 |
Ryanair | Coming from the most impacted area for Coronavirus in France, I've tried to change a flight for a company business trip for 19 people. In our area, groupings are forbidden.we're not asking for a cancellation, just a flight change to preserve other passengers and Ryanair's employees.For that change Ryanair proposes fees of 50% of the total invoice. nobody knows when the epidemic will stop. So we can not book an other flight for the time being.To sum up : Ryanair prefers the risk to contaminate its passengers and employees rather than adapting its policy even with a worldwide epidemic...Flight details : FR1084 and FR1083 | 1 |
EasyJet | Coming home from cdg airport to Manchester was a nightmare.Half an hour before we were about to fly the flight got cancelled via text message to my partners phone . All easy jet staff left after one staff member telling us that we had to wait 20 minutes, that he would be back with information for us . He never came back . All of us felt lost and didn't know what to do has this has never happened to us before .Again by text they offered us another flight which was to fly the following morning to Lisbon then get another flight from Lisbon to Manchester. This flight kept saying that this was delayed. It was looking like this was also going to be cancelled. Thank god it wasn't.We had to find a hotel taxis from airport to hotel and back again to the airport .Taxi cost 8.50 euros to the hotel then 25 euros back to the airport the following morning. What a joke . I did ask a staff member in Lisbon while checking in our luggage once again if this flight was definitely going to be flying out , she just looked at me and said quite snotty "there is nothing on my screen to say other wise " . I then asked her if there was anyone that I could talk to , she just pulled a face and shuck her head .I will never book with easyJet ever again .They are rude and don't give a dam about us passengers. | 1 |
Jet2.com | Commended for Assistance in check in, service on flight. | 4 |
Grupo IAG | Comment on Lounges is based on one lounge in Dublin airport and even that when compared to one world or Star alliance lounges offers the very minimal in refreshment. Call centre for any support is based in Bulgaria and they offer no support just refer to web forms which are ignored. Aer Lingus is not part of any alliances such as one world or star alliance so offer none of the benefits of other airlines owned by IAG, it's a simple point to point airline. Their loyalty club Aer Club offers no benefits such a express security lanes etc when in other non Dublin airports or across Europe and only budget lounge access. Water is not free on flights, Wifi is capped and only available on transatlantic flights. | 3 |
EasyJet | Comment written in the Pacific Time Zone -8 hrs.....02/05/2025.Fatima was thorough in explaining the processes needed to change my booking due to flight disruption. She was highly professional throughout our discussion and resolved issues quickly and correctly. This was much more efficient than the Easyjet AI looping our conversation several times and getting nowhere! | 5 |
Jet2.com | Common Sense attitude. Seemples. | 5 |
Ryanair | Common knowledge Ryanair charged us an extra £55 PER PERSON for boarding passes (that took the desk clark less than 60 seconds to complete) after telling the person booking he only had to check in over the phone.After boarding the plane there was a strong smell of vomit which we now have to sit through for the next 3 hours. I did not book this flight and would not have if i would have known it was run by Ryanair but my first hand experience is now confirmed that ryanair is as bad as people say. Absolutely disgusting, will try to never have to use this airline again. | 1 |
Ryanair | Common theme at the moment, they take your money but won't refund in 7 days as obliged to, instead an ambiguous statement about 'when this is all over'. Poor excuses, overly complicated. People will remember for a long time when booking future flights, so Ryanair's playing the short game. Totally the wrong approach to kick people when they are down. | 1 |
Jet2.com | Communication about flights and any updates always spot on, via email and texts.I used the app for check-in and boarding passes, very easy to use.Our flight back was delayed for about 2 hours and we had to stand in a queue for a long time but for that I guess we have to blame the airport facilities not Jet2. | 4 |
Grupo IAG | Communication and customer service non existent, they make me pay for seat on my return flight from Madrid to London, where didn’t should be as my ticket was premium economy. On the time of check in just was able do BA-MAD but to not MAD-LHR just in Madrid they issued boarding pass changed my seat from 5F to 19F worst seat ever, explained rudeness on Madrid - plane changed. That section is Business and you are premium only, we send you to the back,, no apologies, no answer complaints, low cost airlines treat you better, refund of seat received but zero apologies. | 2 |
Jet2.com | Communication from Jet2 is very good. Booking into Airport on Outbound and Inbound flights was a breeze, in fact we felt like we were Royalty the way we were treated.All of the staff of Jet2 from the reception check-in to the flight attendants were excellent.Can't wait to book our next flights. | 5 |
Jet2.com | Communication of captain staff always happy makes flight seem a short haul as I'm a nervous flyer and have an isle seat | 5 |
Jet2.com | Communication pre-flight is good. Check-in was smooth. The staff on board were friendly.the plane was on time. The space on board was tight for my husband. His knees were up against the back of the seat in front. | 4 |
EasyJet | Communication was clear and efficient | 5 |
EasyJet | Communication was easy, and the administration was fast and correct. | 5 |
EasyJet | Communication was effective and my problem was solved, however the representative was rude | 2 |
Jet2.com | Communication was good, boarding timely, good cabin crew. All in all, very good. | 5 |
EasyJet | Communication was great, the flights were on time, the hotel was lovely, all excellent value. The transfers from and to the airport were dreadful-leaving the airport we had to wait for 100 minutes, collection from the hotel was 40 minutes late then we got dropped at the wrong terminal. It was stressful and distressing, not what you need from a holiday. We would book our holiday with you again but will arrange our own transfers. | 4 |
Grupo AirFrance-KLM | Communication with KLM help center is painful (be prepared!) mostly due to enormously long lags in their answers, but eventually I managed to arrange my flight with a pet. The check-in was extremely thorough and took an hour while all the docs were shown, filled, signed and doublechecked. The staff in Manila is very helpful and attentive, as well as flight attendants along the way. They checked my cat (once even on their own initiative, heartfelt thanks to the flight attendant with a Russian blue cat). Both legs of my flight were pleasant, non-turbulent, with soft landings. Special appreciation to that delicious spinach pies. They did my long flights a lot easier. The set of multimedia was not that bad, too. But getting earphones upon an explicit request is a somewhat strange experience. Drawbacks: economy is quite costly, well over market. | 7 |
Grupo AirFrance-KLM | Communication with KLM help center is painful (be prepared!) mostly due to enormously long lags in their answers, but eventually I managed to arrange my flight with a pet. The check-in was extremely thorough and took an hour while all the docs were shown, filled, signed and doublechecked. The stuff in Manila is very helpful and attentive, as well as flight attendants along the way. They checked my cat (once even on their own initiative, heartfelt thanks to the flight attendant with a Russian blue cat). Both legs of my flight were pleasant, non-turbulent, with soft landings. Special appreciation to that delicious spinach pies! They did my long flights a lot easier. The set of multimedia was not that bad, too. But getting earphones upon an explicit request is a somewhat strange experience... Drawbacks: economy is quite costly, well over market. | 4 |
EasyJet | Communications from the agent were very inclear. We got to the bottom line at the end, but it at times it felt frustrating not to get a clear answer to my questions | 1 |
Iberia | Communion is hopless confusing terrible service. | 1 |
EasyJet | Companies always show their true colours once they have got your money. Easyjet have my money. I need to speak to them about rescheduling a flight but there is no web chat available and no one is answering the phone (> 60 mins so far). A complete disgrace. This is one family who will never fly with them again. | 1 |
Lufthansa | Companies chose different strategies for handling the corona crisis, but Lufthansa chose the worst possible one. By the end of the June the carrier cancelled more than half of the summer flights without letting the passengers know. The only option for arranging rerouting or obtaining refund was through call centers, which took hours to reach. Unbelievable. When checking in, the ground staff wanted me to pay for checked baggage, which I had already prepaid online. Hadn't I printed the receipt and had it with me at the airport to prove it, I would have lost 50€. I didn't enjoy the flight itself either, as the refreshments on board were cancelled without previous notice, only water was available. Overall the worst experience with an airline I've ever had. | 2 |
EasyJet | Companies like this are disgusting and should be boycotted at all costs when they decide to bully and intimate a band simply because they suddenly decided easy life "is using their name", if that were the case they would have brought it up sooner when the band was still small and not now as they're getting bigger. It's such blatant corporate greed. And it's shameful. | 1 |
Grupo IAG | Companion Voucher is a SCAM!Every time I've tried to use the companion voucher (I have 2 now), there is always a made-up problem: either I don't have enough avios (and even when I do, a long haul flight costs me the same as another airline for better dates), or the flight has seats but not "avios" seats". Completely worthless benefit and extremely misleading. False marketing at its finest. | 1 |
Vueling | Company canceled flight, refund has been accepted, money never came to account, to contact impossible as booking code doesn't anymore work, no way to contact, tried to call, chat box all possible ways devwrythg is runned by robot.And unfortunately I can't contact via social media. | 1 |
Turkish Airlines | Company changed aircraft prior to departure and separated my wife and i whereas we had paid eur63 for choosing seats. After 4 tentative customer service correspondence, they keep not answering this simple matter. Horrible. Plane was also very average. | 1 |
Ryanair | Company charge for check in ?????? How is it possible??? More than 1/3 of the ticket price cause I couldn't do the check in online and they charge for print a paper and check your luggage ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘🻠that's unbelievable.They make u pay extra for cabin luggage, check your luggage by milimiters , flight delay… | 1 |
Grupo AirFrance-KLM | Company continues to sell tickets to Moscow despite the absence of regular flights between EU and Russia. Exchanging them afterwards to the vouchers. It's a completely unethical attitude towards people and actually it is a fraud | 1 |
EasyJet | Company could learn to have more compassion to people who are diagnosed with cancer | 1 |
SAS | Company customer service is 100% dogtrash.I ordered 2 tickets with a 3rd party travelagent. The trip shows up in the SAS app. In the app I then selected and paid for specific seats. In the app it now shows that ive selected the specific seats. Money is drawn from account.After a few days my seatselection that I paid for in the app dissapears. Money is still taken from account. I contact customerservice, explain to them that I have paid for seats in their app, but they cant see it in the system. They tell me to contact the 3rd party travelagent for refund. Absolutely clueless customerservice. I paid for the seats to SAS, they are the ones I will be doing chargebacks towards. | 1 |
Wizz Air | Company delayed luggage for 21 days and provided all the documents and evidence. Company falsely claimed luggage was picked up in 3 days and denied claim. All evidences provided. | 1 |
EasyJet | Company did not resolve our issue and has upset a loyal customer. Told one thing at the airport and another now we need to claim money back. | 1 |
Jet2.com | Company done everything well | 5 |
EasyJet | Company gave us an awful holiday, when we went to complain they decided our complaint diddnt warrant any compensation but 2 families we went with did. Absolutely disgusting customer support, tried to talk to a manager but they stopped replying.So discriminating and disrespectful | 1 |
EasyJet | Company has gone downhillNever used to be bad like thisJohan Lundgren you are shamefulResign please and let someone competent run the airline and bring it back to its reputable standing | 1 |
Ryanair | Company is a scam!! Avoid like the plague!! Changed our flight times and did not notify anybody. Then customer care rep told me that we had changed the flights so I asked for proof. Obviously couldn't provide any so changed their story and said they changed the flights and do not need to notify anybody until 60days before! Absolute scam of a company. Rep said there's no complaints department.. obviously don't have enough staff to deal with the large volume of complaints they must have. Embarrassment of an airline | 1 |
Ryanair | Company is lying and not following the laws. They dont care about their customers, never reply and they are rude. I hope this company falls down quickly, NEVER FLY WITH RYANAIR! | 1 |
EasyJet | Company is scaming!!! In 2020 I book fly but was coronavirus so they are cancelled, later they are give my vocher but because my health condition I can't fly 2023 and 2022 so now the are say my refund will be no happen and vocher is expired, so the are stolen my money 192f!!! | 1 |
Pegasus Airlines | Company is totally scam, booked a ticket in July London-Istanbul-Tashkent, i had to cancel the booking due to illness one month prior to flight date, i called the customer service they cancelled it ( they promised to to return 110 pounds out of 150 which i paid- explained ' return policy) after i provided my bank details it has been 4 month i did not recieve my money. When i call to London headquarter they simply explained that they cant do anything every cancellation payments are through Turkey finance department when i ask to connect themThey answer it is not working hours for them because they are in different time zone. Now they are just ignoring my emails, please please please stay away from these thieves. I got robbed, dont let this happen to you | 1 |
Lufthansa | Company of scammers, thieves and swindlers.I ordered seat with extra place for legs both depart and return flights paid 230 Eur. But when I checked in I was seated to worst places in the plane in the middle.OK I thought they will refund my money, but I contacted them Costumer service and gues what. They refuse to give me my money for service which they didn't provide for me... Stay away from this company. | 1 |
Grupo AirFrance-KLM | Company of scammers. They PLAY all possible dirty tricks to steal the money from their passengers after the scandal of not refunding them after massive flight cancellations. There IS thousands of victims. Their CEO is taking a massive bonus for this daylight robbery. I hope they disappear and never recover from this. | 1 |
Ryanair | Company ran by cowboys.The shouldn't be allowed to operate.Delayed the flight then cancelled .No alternative offered basically go f yourselves .you lose your money and and your nerves .Never again .Cowboys . | 1 |
Ryanair | Company ruined my plans second time in single week. Two delays in a roll. No compensation nothing if your flight delayed less then 3hours. 3 hours jesus crist | 1 |
EasyJet | Company who know about data breaches for months but do not warn customers right away. My details were found on the dark web without warning. Not happy | 1 |
Grupo AirFrance-KLM | Company's a joke. Cancelled my flights, so ia sked for a refund to which they said the 3 emails I had received cancelling were incorrect and I was still supposed to fly 22nd April dispute the lock down?? Day after, another cancellation email. I rang and asked for a refund. I was told I was only elegible for a voucher. I said that's not good enough. Finally got them to send the claim over to there refund dept and now waiting to hear. I use KLM regularly to get to Japan now I will start to pay the extra £100 to go with a different airline. | 1 |
Jet2.com | Compare to Ryanair that i use to use. Jet2 are great. No bullocks,just easy on travellers. Love them | 5 |
Jet2.com | Compared to Easy Jet and Ryanair the treatment of passengers is far superiorPleasant approach from check in to cabin staffNo baggage paranoia like EJ and RAKeep following this formula and the airline will thrive | 5 |
EasyJet | Compared to other budget airlines, I find easyJet quite decent. At least they try far fewer gross tricks to scam you out of extra money. | 4 |
Jet2.com | Compared to other low cost airlines -- it was the best experience we've had. Very friendly staff. Nice manner. Good pleasant announcements. Good in flight service. Easy boarding. | 4 |
Jet2.com | Compared to other options from BHX to Malaga Jet2 offers the best option for quality and experience. Although the brow beating on the duty free sales is a new feature that most feel is to oppressive. The announcement goes on and on! Noooo! | 4 |
EasyJet | Compared with all the other companies I've been trying to get a refund from for cancelled flights, easyJet were by far the best. They had an online form (https://www .easyjet. com/en/ policy/coronavirus/online-support/q0 - DELETE THE SPACES) and refunded me within a week. | 4 |
Grupo IAG | Compensation claim never arrived, They keep on just closing the case, My flight was cancelled July 2024 with less than 7 days notice I had to call to re book and that was then cancelled.I've actually given up now trying to get my rightful compensation. | 1 |
Jet2.com | Compered other air lines I have flown with Jet2 gives lots more attention to the passengers before and during the flight | 5 |
EasyJet | Compete shambles of an airline. Should have travelled Pisa to Manchester this morning @ 10:30am but flight cancelled @ 17:20 after receiving conflicting information that we were getting bussed to Milan airport & the flight would be taking off from Pisa after all @ 21:30. Just left to our own devices including pensioners/ children/disabled. Other airlines taking off and landing ok. Stuck in Pisa for 2 extra nights with commitments back in the UK. We are frequent flyers and never been treated with complete disdain | 1 |
Grupo AirFrance-KLM | Competent and efficient flights. Delay in Geneva handled well, captain came to boarding gate to explain. “Comfort†seats had good leg room even on a 737. A sandwich and drink served on each flight of just over an hour. | 7 |
Jet2.com | Competent and friendly staffClean planeAdequate food | 4 |
EasyJet | Competent person who quickly answered my questions | 5 |
Jet2.com | Competitive price which included 10k cabin bag. Very friendly and welcoming cabin crew. Good services on board. Captain kept passengers updated on flight details. | 5 |
Jet2.com | Competitive price, 10K luggage included. Good, easy to use App. Great staff, comfortable seats. Will always look for a Jet2 flight when travelling in future. | 5 |
Jet2.com | Competitive price, carry on luggage allowance excellent, flight attendants excellent. Would definitely use in the future. | 5 |
Jet2.com | Competitive prices, flights on time, friendly staff, easy to use website. | 5 |
EasyJet | Competitive prices. Well organised and communication was fabulous at all times. The app is good and kept me informed of transfers any flight delays etc. Fabulous accomodation as described and exceeded our expectations in every way. | 5 |
Jet2.com | Competitive pricing. Pleasant and helpful staff. Good luggage allowance. | 5 |
Jet2.com | Competitive ticket prices, good flight times with departures on time. Also good baggage allowances for the hold and cabin with helpful friendly staff. | 5 |
Ryanair | ComplainI fly with ryanair recently and I m always satisfited with service but today I had very bad experience. Gentleman who were sitting in check in desk was extremely rude. I travel with 2daughters( 6 and almost 3 years old) like always i got a buggy for smaller one,and this gentelman told me I need to pay for it,although we couldn't find it on your terms and conditions. He said I need to prove it's for free, that this is my responsibility. He said if it's not on your website it's for free it means it's not . lady in ticket office didn't understand why I want to be charged for that and she charged me for an extra bag.Then I met him next to the gate I asked his name he answer rude he won't give me.Other gentelman explained nicely they don't have to tell me names,I don't know if it's true but it's fine. I asked him how I can complain then. He shouted at me his personal number and said if I say one more word I won't fly anywhere. And I was calm and nice,I didnt want to show my kids how upset I was. I'm working in customer service and that's unacceptable. He was rude,without willing to help. That was fly from oslo gardermoen to London Stansted 5th of November 2016 at 15.25 This gentelman was blond guy with glasses, probably was on higher possition than others,but maybe he souldnt if he doesnt know his job properly and doesnt know how to speak. Very bad experience,I'm dissapointed my lovely time off in Norway left bad feelings bec of him.I had to pay for sth I shouldn't be charged for | 1 |
Ryanair | Complained ages ago to get my refund after they cancelled my flight. Ryanair have just offered me a voucher. Which bit of 'I dont want a voucher' dont you understand? Typical crap service from Ryanair. Never again. Looking forward to flying with Jet2 & Easyjet soon. | 1 |
Ryanair | Complains process designed to obstruct as much as possible. Disappearing messages, replies that ignore the complaint etc. I'll avoid Ryanair wherever possible | 1 |
Wizz Air | Complaint Regarding Handbag Issue and Poor Service Experience on Flight 7018Dear Wizz Air Customer Service,I hope this message finds you well. I am writing to express my deep dissatisfaction with the service I received during my recent travel with Wizz Air. Today, on flight 7018 from Alexandria to Abu Dhabi, I encountered an issue regarding my handbag at the airport, which was handled in a very unprofessional and disappointing manner by the desk attendant.The attendant was unhelpful and exhibited a poor attitude when I raised my concerns. Instead of offering assistance, they responded with hostility and a lack of understanding, which only added to my frustration. This is not the standard of service I expect from your airline, and certainly not how customers should be treated.I was informed that my bag weighed about 10 kg and needed to be reduced to 7 kg. I complied and made the necessary adjustments to bring the weight down to 7 kg. However, despite meeting the weight requirement, the attendant still refused to allow me to take the bag on board without providing any valid reason. After contacting some friends with connections at the airport, I was informed that I should have been allowed to take the bag onboard without any issue. This inconsistency in enforcing policies raises serious concerns.I kindly request that Wizz Air address this matter promptly, clarify the handbag policy, and investigate the behavior of the staff at the desk. This kind of experience should not be repeated for other passengers.I look forward to your prompt response and a resolution to this issue.Thank you for your attention to this matter. | 1 |
Wizz Air | Complaint Regarding Unreasonable Rules and Poor ServiceDear [Wizz Air] Customer Service,I am writing to express my dissatisfaction with my recent experience with your airline. The policies and procedures I encountered were frustrating and seemed unreasonable. Additionally, the quality of service did not meet my expectations, particularly considering the budget constraints that appeared to compromise the overall experience.I hope you take this feedback seriously and consider making improvements to provide better service to your passengers in the future. | 1 |
Ryanair | Complaint and Response...."I booked 'jet parks' parking via your mobile app after booking my return flight to Ibiza.I received no confirmation email to say the parking had been booked and when trying to view my parking booking on your mobile app it said the information couldn't be retrieved. I then tried calling and couldn't get through to anyone to help.I checked my bank account and I had paid for the parking, £124.99 on the 26th March.Because I had no confirmation and didn't want to turn up without any parking prebooking my partner booked long stay parking, this time not within your app, of which we had an email confirmation.When we arrived at the airport parking on the day of the flight we were informed by the worker there that we had two bookings and he asked if we'd booked via ryanair because he was aware this was a common problem caused by your poor system creating uncertainty and confusion.I am requesting a full refund of £124.99 for the parking I didn't use.Otherwise, the actual ryanair flight was a pleasant experience and service.-------------------Dear Customer,Thank you for your request.Ryanair customers can book third-party services such as car rental, transfers, hotels, travel insurance, parking, and more on our website. If you need support with any of these services, you will need to contact the service provider directly by clicking here, as our agents will not be able to help you with your query.Thank you for choosing to fly with Ryanair and we look forward to welcoming you on another flight in the future.Kind RegardsRyanair Customer Services | 1 |
EasyJet | Complaint handling was very good, my partner lost a piece of luggage in transit and despite the initial stress it was found and sent on the next flight the day after with good communication to boot. Many thanks | 4 |
EasyJet | Complaint log over 5 weeks ago. Rude customer staff agents. Even the CEO doesn't reply to emails or his exec team. Make it hard a possible keep changing goal post so customer just give up. Gonna rank worst ever to deal. | 1 |
Ryanair | Complaints. I had a reasonable abuse of service claim against Ryanair completely ignored. No response whatsoever. | 1 |
Lufthansa | Completamente irragionevole non consentire cambio nome, nemmeno a pagamento, in una situazione di emergenza come quella attuale. Operatore estremamente scortese.Totally unreasonable to make changing name impossibile especially during this incredibly difficult and stressful time. Call center employee was rude and unlikeable. | 1 |
SAS | Complete Garbage, 0 stars | 1 |
Grupo AirFrance-KLM | Complete Refusal To Refund Cancelled Flight, Contravening And Ignoring The European Regulations On The Matter. They Have Decided To Steal Their Customers Money And Use It As An Interest Free Loan For A Year.And Where Is The European Regulator In All Of This? Champion Of The People, The Bastion Of Democracy, Umm, Conspicuously Absent!Shades Of 2008, Once Again, Stealing From The Poor To Give To The Rich.Smaller Airlines Are Refunding Their Customers.This Is A Public Relations Disaster For KLM. Inform Your Family, Friends And Social Media, Not To Use This Airline . Write To Pieter Elbers, CEO, Informing Him And His Board Of Your Disgust, And Never Fly With Them Again. | 1 |
EasyJet | Complete Scammers. Changed flights and won't refund us even though we won't get to our ski resort in time now. | 1 |
Grupo IAG | Complete and utter chaos at Heathrow, yet again. Surely the CEO, Sean Doyle, must now take responsibility and step aside for the consistent and continuous IT problems that cause flights to be cancelled and delayed. The queue for the First Wing check in at 10am today was over 1 hour, and subsequent flight to Malaga 1.5 hrs late leaving the gate. Updated about the delays 3 times, but strangely not one person apologised or said sorry - BA seems to think this is normal practice nowadays. As Emerald OneWorld, I wish there was an alternative because BA has become intolerable, and this is after flying them for 55 years since BEA/BOAC days. | 1 |
Grupo AirFrance-KLM | Complete and utter scam artists. I'd give less than a star if I could. This airline owes me over £700 that it assured me it would pay and has turned around and denied agreeing to refund me this money. I'm absolutely disgusted and will now have to go through the process of legal action. An utter disgrace. | 1 |
Wizz Air | Complete chaos during check-in in Vienna. Not enough ground staff and non-existent management of queues and crowd resulted in one hour plus wait for the baggage drop. In addition, once it was our turn we were told to move "quick, quick". Furthermore, apparently to save costs Wizz Air doesn't use enough busses to bring passengers from the gate to the plane so that we were all cramped in one bus, while during check-in and boarding being constantly reminded to maintain one metre distance due to covid. Flight crew was friendly therefore 2 stars for an overall bad and stressful experience. | 2 |
Ryanair | Complete charlatans - deliberately split families ten rows apart as vindictiveness punishment gorbotpaying tooisck your seat.Horrible horrible money grabbing and incompetent | 1 |
Wizz Air | Complete con artistsTwice we've stupidly tried to use them. They take your money, cancel the flight and only offer you "whizz air credit" don't take it- get your credit card company to use your legal protection. Call number is premium rate so don't call it. They should not be allowed in the uk | 1 |
Lufthansa | Complete crap! They bumped me off my flight and no refund. Do not use them under any circumstances!! | 1 |
Ryanair | Complete crap. First they changed the return flight to a day later, and then they changed the outgoing flight to such an early time, I have to leave in the middle of the night.RYANAIR: NEVER AGAIN | 1 |
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